business plan for non medical transportation

Non-Emergency Medical Transportation Business Plan Template

Written by Dave Lavinsky

Non-Emergency Medical Transportation Business Plan

You’ve come to the right place to create your Non-Emergency Medical Transportation business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Non-Emergency Medical Transportation companies.

Below is a template to help you create each section of your Non-Emergency Medical Transportation business plan.

Executive Summary

Business overview.

Wheeler Medical Transport was formed one year ago to help patients travel to their non-emergency medical appointments. Many people with chronic or serious conditions do not have access to transportation or are unable to drive a car on their own. This makes it extremely difficult for them to go to doctor’s appointments or other important procedures. Our mission is to provide affordable transportation services so that everyone can easily access the medical care they need.

Our company provides transportation services for a variety of situations such as doctor’s appointments, hospital visits, mental health appointments, physical therapy appointments, and more. We serve patients that cannot travel to these appointments on their own, such as patients with cognitive impairments or patients who are elderly. We also help anyone who simply doesn’t have accessible transportation or who doesn’t feel comfortable driving in their condition. We also allow our clients to bring their caregivers or a friend or family member to accompany them.

Wheeler Medical Transport is founded and run by John Wheeler. John has worked in the medical industry for ten years as an administrative employee. Throughout his career, he noticed that many patients did not have transportation to attend all their required medical appointments. This inspired him to create a company that can help patients with this issue. His mission is to create a transportation company who’s focus in every aspect of the business is on personal attention and empathy.

Product Offering

Wheeler Medical Transport offers non-emergency medical transportation services in two ways. First, we arrange travel for “single transport” clients. These clients only need our service once, such as going home after a hospital visit or needing round-trip transport for an important procedure or operation. These arrangements can be easily made via our website or through a phone call to our customer service line.

The second type of non-emergency medical transportation offered by Wheeler Medical Transport is a “Client Care Package.” This includes a set number of transport services in packages of 5,10, or 20 round-trips. Clients opt for these packages when they regularly utilize our services. For example, a client who needs to visit a physical therapist on a bi-weekly basis would want to purchase a Client Care Package of 10 round-trips to facilitate a month of regular service. Because our Client Care Packages are discounted and bundled for our clients, costs overall are lower. Our services are set at a lower cost than all of our competitors when our Client Care Packages are used. Arrangements for a Client Care Package can be made via website or by phone call.

Customer Focus

Wheeler Medical Transport serves clients within a 20 mile radius of San Antonio, Texas. We primarily serve patients who need either one time or regular transportation to non-emergency medical appointments. Like any city, San Antonio has a large population, with many residents living with chronic health conditions. Not everyone has easy access to a vehicle or public transportation. Therefore, we will market our services to patients and their caregivers so we can help them get to their appointments.

Management Team

Wheeler Medical Transport has recently been formed as a S-corporation by John Wheeler. John worked on the administrative team of a local hospital and saw that many patients struggled to get to their appointments because they did not have transportation. John decided to start a business that can help patients without good transportation get to their appointments on time. He is joined by several other medical and non-medical professionals who are passionate about achieving this same goal.

In addition to his experience in the medical industry, John has a Bachelor’s degree in Business and a Master’s degree in Hospital Administration.

Success Factors

Wheeler Medical Transport will be able to achieve success by offering the following competitive advantages:

• Patient-oriented service: Wheeler Medical Transport will have a staff that prioritizes the needs of the patients and focuses on building long-term relationships based on support and empathy.
• Management: John Wheeler has a genuine passion to help the community. Because of his previous experience and reputation in the medical community, he has the knowledge, experience, and connections that will help the company succeed.
• Quality Care: Patients who utilize our transportation services will experience the highest quality care in the industry. From the moment they book an appointment, they will receive significant personal attention to ensure all of their transportation needs are met.
• Pricing: Wheeler Medical Transport’s pricing will be more affordable than its competition. Patients can expect quick and quality transportation for less than what other companies charge.

Financial Highlights

Wheeler Medical Transport is currently seeking $550,000 to launch broad initiatives of the company plan, employ additional personnel, and add service transport vans. The capital will be used for funding capital expenditures, salaries, marketing expenses, and working capital.

Specifically, these funds will be used as follows:

• Office design and build out: $100,000
• Service transport vans: $150,000 to purchase three new, fully-equipped non-emergency medical transportation vans
• Equipment, supplies, and inventory: $50,000
• Three months of overhead expenses (payroll, rent, utilities): $150,000
• Marketing costs: $50,000
• Working capital: $50,000

The following graph below outlines the pro forma financial projections for Wheeler Medical Transport.

Company Overview

Who is wheeler medical transport, wheeler medical transport’s history.

Wheeler Medical Transport has recently been formed as an S-corporation. Since incorporation, the Company has achieved the following milestones:

• Found an office location and signed a Letter of Intent to lease it
• Developed the company’s name, logo, and website
• Determined equipment and inventory requirements
• Began recruiting key employees with experience in the restaurant industry

Wheeler Medical Transport’s Services

Industry analysis.

The non-emergency medical transportation industry has enjoyed strong growth during the past five years. The primary reasons for growth include an aging population that is increasing with “baby boomer” seniors who often require such care, and the recent pandemic, which drove, and continues to drive, non-emergency medical transportation services to the breaking point of capacity.

According to Global Newswire, the current non-emergency medical transportation market was valued at $8,658 million in 2021 and is expected to grow to $15,580 million by 2028, growing at a CAGR of 9%. These figures suggest the two factors for growth discussed in this analysis will continue: an aging population that is increasing in size, and variants of the pandemic that will continue for several years.

The non-emergency medical transportation sector continues to evolve with innovations within the transport industry and new configurations of service vans to accommodate the needs of clients. These improvements drive more passengers to engage the services of non-emergency medical transportation companies, as the comfort and needs of clients increase.

Customer Analysis

Demographic profile of target market.

Wheeler Medical Transport currently serves clients within a 20-mile radius of San Antonio, Texas. While the majority of clients live within a 20-minute drive to medical services in the city, many clients live in rural areas that require lengthy transportation schedules and complex driving directions. The drivers within Wheeler Medical Transport are provided with a 3-week orientation in client-service relationships prior to driving, which helps facilitate an understanding of the needs of our clients.

Regardless of the transportation process itself, the demographics of clients are fairly defined as: elderly patients, patients with non-emergency medical or cognitive needs, non-drivers, and patients who are uncomfortable driving on their own.

The demographics of San Antonio are as follows:

Customer Segmentation

Wheeler Medical Transport will primarily target the following customer profiles:

• Patients with chronic conditions
• Residents 55+

Competitive Analysis

Direct and indirect competitors.

Wheeler Medical Transport will face competition from other companies with similar business profiles. A description of each competitor company is below.

Transport & Care Services

This company offers non-emergency medical transportation within the same 20-mile radius as Wheeler Medical Transport. Rural pick up and return trips are offered, albeit with limited daytime service only. Clients are quoted a single round-trip transportation fee, whether the trip is one-way or round-trip. Discount packages are not offered.

Care4You Transportation

Care4You Transportation has the singular focus of hospital pick-up or return service. As such, focused advertising is directed to hospital patients or other in-patient/out-patient customer segments. Rural customer service is not offered, although stretcher/gurney services to in-city destinations are available. Packages are not offered for customers who require regular service or return trips to the hospital.

LimoMedical

LimoMedical is a luxurious limousine service that offers non-emergency medical transportation within the same 20-mile radius as Wheeler Medical Transport. While the same geographics apply to both companies, the services offered are different: LimoMedical does not offer any seating for wheelchair-bound or lie-down capabilities for stretcher-bound clients, as does Wheeler Medical Transport. The company offers packages for multiple party trips or uses; including bachelor party bus usage and other event-related travel packages.

Competitive Advantage

Wheeler Medical Transport will be able to offer the following advantages over their competition:

Marketing Plan

Brand & value proposition.

Wheeler Medical Transport will offer the unique value proposition to its clientele:

• The focused attention on all members of the client’s team: support personnel, family members, administrative staff and transport team members.
• A dual-option system of offerings: one-time service or packaged services for regular users.
• Commitment to care and service before, during and after transport services.

Promotions Strategy

The promotions strategy for Wheeler Medical Transport is as follows:

Social Media

Although many elderly clients forego any social media contact, the families of primary clients check social media frequently. The Marketing Manager will frequently post videos, comments, pictures and other encouraging notes.

The current website of Wheeler Medical Transport contains transport information, pricing structures and directions to order transport. Additional elements will include transporting clients on stretchers, transporting those with cognitive decline, and other special needs. Videos of special services will be offered to reassure those clients who are initially uncomfortable or concerned about movement and transfer points.

Partnerships with Local Businesses

Primary clients will be located through the personnel at medical offices, hospitals, and through social workers within the 20-mile radius of the company. Partnering with each to provide non-emergency medical transportation will require special promotions and regular contact with each entity.

Wheeler Medical Transport will promote services via a strong brand message on billboards positioned directly across from local hospitals served by our company. Simple, clear messages will be extended to the hospital population as a result.

The pricing strategy for Wheeler Medical Transport contains two methods to serve clients:

• “Single trip” (one-way or round-trip) pricing is offered for one-time customers.
• “Customer Care Packages” are offered to primary clients who are or expect to use regular services of Wheeler Medical Transport. Trips are bundled to create discounts for primary clients and a steady stream-of-revenue for Wheeler Medical Transport.

Operations Plan

The following will be the operations plan for Wheeler Medical Transport.

Operation Functions:

• John Wheeler will act as the Founder and CEO of Wheeler Medical Transport. He will oversee the general operations and executive aspects of the business. John has spent the past year hiring the following personnel:
• John is joined by Sara Lopez, who will be the Marketing Manager for the company. She will be in charge of all of the company’s marketing and advertising efforts.
• John is also joined by his son George Wheeler who will be the first driver for the company. He has previously driven for Uber and Lyft, and has considerable experience driving clients to medical appointments.
• John will hire an Administrative Assistant to help with the general administrative duties.
• John will also hire several customer service personnel and drivers to book appointments, provide customer service, and drive patients to their appointments.

Milestones:

Wheeler Medical Transport will have the following milestones complete in the next six months.

• 02/202X Finalize lease agreement
• 03/202X Design and build out Wheeler Medical Transport
• 04/202X Hire and train initial staff
• 05/202X Kickoff of promotional campaign
• 06/202X Launch Wheeler Medical Transport
• 07/202X Reach break-even

Financial Plan

Key revenue & costs.

The key revenues for Wheeler Medical Transport will come from the fees charged for our transportation services.

The key cost drivers will include van purchases and maintenance expenses, salaries, the lease, and ongoing marketing costs.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and pay off the startup business loan.

• Annual lease: $100,000
• Average annual van maintenance fees: $20,000

Financial Projections

Income statement.

Balance Sheet

Cash Flow Statement

Non-Emergency Medical Transportation Business Plan FAQs

What is a non-emergency medical transportation business plan.

A non-emergency medical transportation business plan is a plan to start and/or grow your non-emergency medical transportation business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Non-emergency Medical Transportation business plan using our Non-emergency Medical Transportation Business Plan Template here .

What are the Main Types of Non-emergency Medical Transportation Businesses?

There are a number of different kinds of non-emergency medical transportation businesses , some examples include: Wheelchair transport, Basic life support, Advanced life support, and Bariatric Transport.

How Do You Get Funding for Your Non-emergency Medical Transportation Business Plan?

Non-emergency Medical Transportation businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Non-emergency Medical Transportation Business?

Starting a non-emergency medical transportation business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Non-emergency Medical Transportation Business Plan - The first step in starting a business is to create a detailed non-emergency medical transportation business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your non-emergency medical transportation business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your non-emergency medical transportation business is in compliance with local laws.

3. Register Your Non-emergency Medical Transportation Business - Once you have chosen a legal structure, the next step is to register your non-emergency medical transportation business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your non-emergency medical transportation business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Non-emergency Medical Transportation Equipment & Supplies - In order to start your non-emergency medical transportation business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your non-emergency medical transportation business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

How to Start a Non-Emergency Medical Transportation (NEMT) Business

Kelly Richardson

8 min. read

Updated November 13, 2023

Free Download:  Sample Medical and Health Business Plan Templates

What’s a non-emergency medical transportation business? NEMT services help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more.

The demand for safe and reliable public transportation for people with medical issues and disabilities, particularly in rural communities, continues to grow at remarkable rates. If you’re thinking about starting a NEMT business, read on.

• The state of the NEMT industry

“Transportation issues shouldn’t prevent anyone from getting to or from a doctor’s appointment,” explains Imran Cronk, staff writer for the popular life sciences and medicine journalism website STAT .

“But they do just that for an estimated 3.6 million Americans. Some of these individuals don’t have cars or access to public transportation. Others can’t afford taxis or Ubers,” says Cronk.

There is a growing market opportunity in the NEMT services industry. The overall population of elderly and disabled patients is increasing. Plus, as a result of the Affordable Care Act, more preventative and follow-up treatments are covered by health insurance plans. In most areas, there simply aren’t many wheelchair-accessible vehicles in public transportation fleets.

Josh Komenda , CEO of VEYO, suggests that there’s a large population of those who need non-emergency medical transportation, especially for medically frail or elderly people in rural areas. Many don’t have a driver’s license or access to a vehicle. They’re geographically isolated, or they can’t access traditional public transportation for physical, mental, or developmental reasons.

A look at some telling statistics show a litany of challenges—along with business opportunities for solutions:

• 32 states reported that there more than 59,000,000 total Medicaid NEMT trips  between 2015 to 2018, for issues related to behavioral health, dialysis, preventative care, and specialist care.
• Our health care system suffers an extra $150 billion in expenses primarily due to a refusal of care, delays in care, and missed appointments.
• A recent report by The Kaiser Commission on Medicaid and the Uninsured reveals that over 3.6 million patients elect to dismiss or delay necessary medical care each year because they don’t have transportation.
• Medical transportation company legal structures

The legal structure of your non-emergency medical transportation business has far-reaching implications—both in respect to partnering with payment providers and resulting tax responsibilities.

NEMT businesses may be sole proprietorships, partnerships, or LLCs . If you want more help choosing a legal structure, an attorney can explain the advantages and disadvantages of each type.

While it’s possible to change your legal structure, it’s not ideal. When you’re putting together your business plan for your NEMT company, think through the possibilities around the evolution of the organization, and your expectations for growth. Your attention to detail will encourage confidence in potential investors and help to secure financing for the best start possible. Beyond legal structure considerations, use a business plan template to help you make sure that you’ve thought through every aspect of your business.  

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• NEMT certification, licensing, and insurance requirements

The non-emergency medical transportation industry is still in its comparative infancy as a formal niche—both in respect to technological innovation and federal regulation.

While there are no formal guidelines for the NEMT industry as a whole, each state has its own set of operational rules and regulations that all companies are required to follow.

NEMT certification elements

NEMT operators aren’t currently held to the same education and training requirements as their counterparts in ambulance transportation. You’ll still want your staff to be trained in basic medical emergency medical care—CPR, defibrillator operation, vitals assessment, and other life-saving techniques.

As the industry develops, and the need for NEMT professionals continues to grow, certification courses will almost certainly become standard.

NEMT licensing elements

Vehicle licensing is another primary element of the non-emergency medical transportation industry.

Double check your requirements with your local bureau of motor vehicles, and make sure you understand any standards set for Medicaid transportation if you offer it, like:

• Number of penalty points on a driving record
• A certification of the driver’s health
• A vehicle liability insurance policy
• A criminal background check
• Proof of negative random drug screenings

Auto and liability insurance elements

Because driving patients has inherent risks—traffic accidents or health-related events while en route to medical facilities—adequate insurance is another critical aspect of starting a NEMT business. While there are no national guidelines for insurance policy elements and dollar amounts, you’ll want to work with your provider to make sure you’re adequately covered.

In most cases, coverage is based on a two-part formula: coverage for the individual driver, and coverage for the company in general. Make sure you understand the risks and liabilities so that being underinsured doesn’t bankrupt your company.

• ADA-compliant wheelchair-accessible vans and equipment

If you’re going to start a transport business, you’re going to need the right vehicle. You’re probably looking for a minivan, full-size van, or bus that meets the requirements of the Americans with Disabilities Act (ADA) and the ADA Standards for Accessible Design .

ADA compliance elements

Your vehicles will need to be ADA compliant if your business meets any of the following:

• Private employers with 15 or more employees;
• businesses operating for the benefit of the public; and,
• all state and local government agencies.

Some ADA requirements include:

• Lift door height: 56”-door opening height
• Handicap lift: 30” x 40” wide clear platform
• Wheelchair attachments: Able to withstand 2,500 of pressure per leg
• Seat belt mechanism: 4-pt. tie downs with lap and shoulder belt
• Interior lighting: one-foot candle of illumination

Be sure to think through the associated medical supplies you’ll need for your passengers—wheelchairs, gurneys, oxygen tanks, dialysis machines, for example. These extras will influence the size and floor plan of the vehicle you’ll need, and will no doubt affect your overall startup costs .

ADA-compliant vans

There are a few affordable makes and models of wheelchair accessible vans that are ADA-compliant—either right from the manufacturing line or after an accessibility conversion.

• Ford Transit Wheelchair Transport Van:  This handicap wheelchair van comes ADA-compliant right out of the factory. It’s a full-size wheelchair van with plenty of headroom and multiple floor plan options.
• Toyota Sienna Wheelchair Van:  This accessible vehicle is an ADA-compliant rear-entry wheelchair van that happens to be one of the more affordable mobility vehicles on the market.
• Legend Side Entry Handicap Van Conversion:  Spacious side-entry accessibility using a powered ramp operated by remote control or door side control.
• Service, staffing, payment, and marketing processes

On the front end, you need to be able to meet the needs of your customers—that means providing exceptional service with flexibility and consistency. That will require smart staffing decisions, and a commitment to ongoing training, especially as the industry grows.

On the back end, you’ll need to look at ways to control costs to increase your profitability.

From the start, think about:

• The services you offer and the most efficient ways to deliver them
• Hiring the right people to work with and for you
• Appropriate payment options for your demographic
• Your dynamic marketing strategy—or how you’ll find your clients

Selecting service offerings and billing

Whatever specific services you decide to offer, make sure to itemize them and communicate them clearly. You want your customers to know what they’re getting, and you want to make it as easy as possible to be transparent about billing.

Pricing your services

How you price your services will depend on a few different factors:

• Geographic location
• Economic conditions
• Age and health condition of customers
• The business’s ability to deliver services economically

Pricing techniques such as multi-service package rates, referral discount programs, and frequent customer rewards can drive additional business.

Hiring office staffing positions

Staffing an NEMT startup—outside of competent drivers—will require a mix of talented professionals with experience in customer service, accounting and finance, scheduling organization, and leadership.

As with most startups, your staff will probably need to perform multiple roles at first. You may not be able to hire your full, ideal staff right out of the gate. But even in the early days, it’s going to be important to have a solid training program for onboarding new hires.

• Determining payment options

Medicaid will probably be a primary payer for services. Make sure your staff has a working knowledge of Medicaid’s detailed processes and billing guidelines. This will include ongoing training for yearly program changes.

Developing relationships with insurance providers will probably also be key. Each insurer most likely will follow their own set of operating guidelines—it’s an initial challenge that should become increasingly smoother from year to year.

• Creating a marketing strategy

Once all elements of the NEMT startup are in place, it’s time to get the word out to potential customers, their family members, and their caregivers.

Money spent on a focused, multichannel marketing strategy is money well-spent. There should be a mix of traditional and digital advertising techniques within the strategic marketing plan—a method to ensure that the message reaches those online and off. Establishing a marketing ROI tracking strategy can help determine which channels deserve the larger investment of capital.

In addition to paid marketing practices, the NEMT startup can increase ROI by finding various unpaid—and sometimes earned—marketing opportunities .

These may include:

• Partnering with non-competing businesses that serve the same customer base
• Creating educational resources and hosting them on your website
• Requesting write-ups in local newspapers and magazines
• Establishing a referral program to drive word-of-mouth advertising

Start with a solid business plan . Make sure you’re properly licensed and insured, and that your vehicle is reliable and ADA compliant.

Now more than ever, it’s possible to develop a profitable NEMT business while helping individuals access the proper medical care they need to be healthy.

As a freelance marketing consultant, Kelly has designed and executed strategic marketing campaigns for over 250 thriving B2C, B2B, non-profit, and government clients—including Fortune 500s, mid-sized corporations, and burgeoning startups.

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Home » Healthcare

A Sample Non Emergency Medical Transportation Business Plan Template

Non-medical transportation businesses help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more. In recent times, the demand for safe and reliable public transportation for people with medical issues and disabilities, particularly in rural communities, has witnessed massive growth.

According to industry reports, this demand is expected to continue growing and also remain strong in any economic climate. However, third-party services quite similar to Uber and Lyft are expected to be introduced into the market in the future to provide these services on demand. In addition, a few taxi businesses have moved into the medical transport market .

Steps on How to Write a Non-Emergency Medical Transportation Business Plan

1. executive summary.

Sidekick LLC is a non-emergency medical transportation service that will be based in Detroit, Michigan, and will service cities around Detroit such as Windsor, Hamtramck, River Rouge, Grosse Pointe Park, Dearborn, Melvindale, Grosse Pointe, Ecorse, Lincoln Park, and Harper Woods. We intend to target those within the low-income range as well as those with disabilities. At Sidekick LLC, we will also provide VIP services for high-income clients.

Company Profile

A. our products and services.

At Sidekick LLC, our services will aid people who either use wheelchairs, stretchers, have a plastered leg/hand, and any other movement restricting injuries . Our transportation services are specifically targeted at people who require something more comfortable, facilities better than a cab but not an ambulance. Our vast range of services includes;

• Medical Appointments
• Doctor Appointments
• Physical Therapy
• Dialysis Treatment
• Outpatient Surgery
• Treatment Centers
• Prescription Drug Pick Up
• Dental Appointments
• Optometrist Visits
• Hospital Checkout
• Emergency Room Pick Up
• Long Distance Transportation
• Airport drop-off and pick-up
• Church Services
• Social Events

b. Nature of the Business

Just like a taxi, our clients will pay Sidekick LLC to carefully escort and transport them to appointments and places. Aside from transporting clients from their homes to the doctor’s office, we will also service assisted-living facilities, nursing homes, palliative care facilities, and related medical entities. At Sidekick LLC, we are very eager to provide personalized services to our clients by paying close attention to their specific transport needs and challenges.

c. The Industry You are in

Sidekick LLC is a non emergency medical transportation business built to compete favorably in the US healthcare transportation industry. This market in the U.S. is bifurcated on medical and non-medical transportation, and we are ready to take the non-medical segment by storm.

d. Mission Statement

Our mission is to provide medical transportation services that help an aged person or those under minor health constraints visit healthcare facilities for check-ups and invitations. Our transportation service is designed to fulfill non-emergency purposes.

e. Vision Statement

Our vision is to provide a simple medical non-emergency transportation model that will give employees immense satisfaction..

f. Tagline or Slogan

Sidekick LLC – A Friend When You Need One

g. Legal Structure of the Business (LLC, C Corp, S Corp, LLP)

Sidekick LLC will be registered as a Limited Liability Company in the State of Illinois. We believe this business structure will offer us limited liability protections and we can also benefit from its pass-through taxation model.

h. Organizational Structure

• Chief Executive Officer
• Human Resource and Admin Manager
• Marketing and Sales Agent
• Accountant/Cashier
• Call Center Agent/Front Desk Staff

i. Ownership/Shareholder Structure and Board Members

Sidekick LLC will be solely owned and managed by Karisma Lloyd, a former director at Envision HealthCare. She has over 17 years experience in the healthcare transportation industry.

SWOT Analysis

A. strength.

At Sidekick LLC, we believe our workforce serves as the core strength of the company. They are our top assets and their years of experience and professionalism will ensure our clients receive excellent services and attention. In addition, our customer services, call centers, and service offerings will count as a strength for us, and give us an edge over similar businesses.

b. Weakness

Being a newly established business, we acknowledge that we have to compete in an industry where there are well-established players with financial capabilities to purchase latest equipment such as ADA-specific transport vehicles and air transport facilities like helicopters.

c. Opportunities

A good number of folks require medical non-emergency transportation services to get to pre-scheduled healthcare appointments, including doctors’ visits, rehab, clinical testing, follow-up exams, and more. Owing to this growing demand, we believe there is a massive market for our services.

i. How Big is the Industry?

According to reports, when measured by revenue, the Global Non-emergency Medical Transportation Market generated USD 7,091.56 million in 2020 and is expected to reach USD 7,560.06 million in 2023, growing at a CAGR of 6.94% to reach USD 10,609.66 million by 2026.

ii. Is the Industry Growing or Declining?

Aside from the fact that the general healthcare transportation industry is growing encouragingly, NEMT remains the fastest-growing segment of all medical transportation industries. Experts predict a growth rate of more than 4% during the period from 2018 to 2026.

iii. What are the Future Trends in the Industry

Although NEMT is a very crucial element in medical care, rideshare companies are becoming very interested in the market. According to industry reports, ride-sharing services have forced a 7% decrease in the usage of ambulances.

However, rideshare vehicles are not adequately equipped to offer the sort of service that NEMT companies do. NEMT providers are qualified enough to offer both ambulatory and critical care, and according to experts, it is an invaluable part of the healthcare ecosystem and cannot be substituted by ride-sharing transportation.

iv. Are There Existing Niches in the Industry?

• Non-emergency air transportation
• Medical tourism
• Wheelchair Transportation
• Medical Taxi Service

v. Can You Sell a Franchise of your Business in the Future?

Yes, at Sidekick LLC we intend to offer franchise opportunities to willing entrepreneurs in the near future. We believe that selling franchise opportunities will also help us secure patients in multiple areas.

At Sidekick LLC, we acknowledge that competitive issues are always going to remain a threat as well as any changes in reimbursement schedules. Nonetheless, we also believe that strong gross margins generated from the services we offer despite potential declines in revenue will also allow our company to remain profitable and maintain a positive cash flow.

i. Who are the Major Competitors?

• AirMed International
• International SOS
• MedjetAssist
• Air Ambulance
• MASA Assist
• Global Rescue

ii. Is There a Franchise for Non-Emergency Medical Transportation Business?

• Caliber Patient Care: $55,000 – $100,000
• Stellar Transport: $95,000 – $140,000
• NEPAT Inc.: $150,000 – $350,000
• Comfort Keepers: $66,010 – $99,390
• Medex Patient Transport: $105,015 – $155,240
• Wheelchair Getaways Franchise: $40,000-$112,000
• Home Care for the 21 st Century: $95,800 – $203,000
• Caring Senior Service: $58,585 – $107,450
• Express Medical Transporters Franchise: $175,000-$242,000

iii. Are There Policies, Regulations, or Zoning Laws Affecting Non-Emergency Medical Transportation Business?

Yes, however, the non-emergency medical transportation industry is more or less still in its infancy both in terms of technological innovation and federal regulation. Although there are no formal guidelines for the NEMT industry, each state tends to have its own set of operational rules and regulations that all businesses are expected to follow. Vehicle licensing is also another vital element of the non-emergency medical transportation industry .

Marketing Plan

A. who is your target audience.

i. Age range

At Sidekick LLC, our primary target audience will be Baby Boomers who are in their 50s or 70s. We will also target infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.

ii. Level of Educational

According to reports, a good percentage of our target audience must have completed high school or even have a bachelor’s degree or higher. However, at Sidekick LLC, we believe that the Education level of our target audience can also vary exponentially by race and ethnic origin.

iii. Income Level

At Sidekick LLC, we intend to target those within the low-income range as well as those with disabilities who need our reliable services. We will also provide VIP services for high-income clients who may want to use our services too.

iv. Ethnicity

• African American (not Hispanic): 12%
• Asian American (not Hispanic): 13%
• Native Hawaiian and Other Pacific Islander (not Hispanic): 10%
• American Indian and Alaska Native (not Hispanic): 12%
• Hispanic: 8%
• Persons identifying as two or more groups: 6%

v. Language

As long as they can communicate, we at Sidekick LLC are willing to offer our services to you.

vi. Geographical Location

• California (5.8 million)
• Florida (4.5 million)
• Texas (3.7 million)
• New York (3.3 million)
• Pennsylvania (2.4 million)
• Ohio (2 million)
• Illinois (2 million)
• Michigan (1.8 million)
• North Carolina (1.8 million)

vii. Lifestyle

Our ideal clients at Sidekick LLC are patients facing constant health compulsion to travel from their homes to the clinic, and they need a fitting and responsible non-emergency transportation service.

b. Advertising and Promotion Strategies

• To increase sales, we intend to advertise our services through the distribution of pamphlets with beautiful designs displaying our contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare center.
• We will also create an alliance with doctors, hospital staff members, nurses, therapists, physicians, etc.
• We intend to only hire responsible staff.
• All service calls would be attended to professionally and we intend to set up a dispatch center representing our very own non-emergency medical transportation company
• Be very tactful and smart to cope with marketing & sales competition.
• Discounts, additional benefits like a free first ride

i. Traditional Marketing Strategies

• Becoming a state-registered business so government agencies can offer our contact information when they work with people who need transportation services.
• Advertise our transportation services to retirement and assisted living facilities as well as medical offices.
• Offer to make presentations to local senior citizen community groups.
• List our business with websites that help people find transportation, such as Paratransit Watch.
• Sign up for a free listing on Google Maps so our business can be listed when people look up non-emergency medical transportation services.

ii. Digital Marketing Strategies

• Review Funnel Enhancement
• Web Programming & Development
• Content Writing Marketing
• Email Marketing Services
• Search Engine Marketing (SEM)
• Search Engine Optimization
• Website Optimization

iii. Social Media Marketing Plan

• Setting up/enhancing our social media presence
• Improving our brand imagery
• Augmenting our business location and industry online
• Creating a brief summary about our non-emergency medical transport business
• Inculcate other businesses as connections
• Creating content for our business

c. Pricing Strategy

At Sidekick LLC, we understand that our business carries operating costs above purchasing vans. There are higher insurance premiums, maintenance fees, fluctuating fuel costs, and many more. We will consider these factors when developing our pricing strategy .

Sales and Distribution Plan

A. sales channels.

At Sidekick LLC, we plan to reach out to nursing homes, assisted living facilities, retirement communities, and hospitals in our business area to see if we can align for regular transport. We will also hang up flyers in grocery stores and local businesses where our target group shops, and also create an informative website.

b. Inventory Strategy

At Sidekick LLC, we plan to leverage a good software application to manage all our business inventories. We believe this will make it easier for us to focus on other pertinent issues.

c. Payment Options for Customers

At Sidekick LLC, we intend to make available the following payment options to clients.

• Payment via bank transfer
• Payment with cash
• Payment via online bank transfer
• Payment via check
• Payment via mobile money transfer

d. Return Policy, Incentives, and Guarantees

We will not offer any form of the return policy at Sidekick LLC; but being a properly instituted business, we will ensure that all our employees and drivers are properly trained, extensively instructed, and well monitored. We will also carry extensive insurance to ensure our agency can recover from mistakes or claims.

e. Customer Support Strategy

In this line of business, safety and experience is the name of the game especially in terms of retaining customers. At Sidekick LLC, we plan to let our clients know how we intend to handle the unexpected, and how we take absolute care to ensure that all of our riders make it to their final destination in one piece. Reliability, punctuality, and accuracy are our watchwords.

Operational Plan

At Sidekick LLC, we will offer accessibility, reliability, and safety to patients. Have it in mind that all our drivers are specially trained, CPR-certified, Defensive Driving-certified, Hospice Sensitivity-certified, PASS-certified, drug-tested, and background-checked for extra passenger security.

In addition, all our vehicles are newer models and they will be cared for and maintained regularly, with heavy-duty wheelchair lifts to accommodate wheelchairs of all sizes. All our vehicles will also be fully equipped with stretchers of the highest quality, accommodating both standard and bariatric needs. Oxygen is available upon request (must be administered by the caregiver).

a. What Happens During a Typical Day at a Non-Emergency Medical Transportation Business?

Owners of non-emergency medical transportation businesses may perform the following jobs on a daily basis:

• Establishing relationships with nursing homes/hospices/doctors’ offices
• Coordinating driver’s schedules
• Driving between medical facilities
• Vehicle maintenance

b. Production Process (If Any)

There are no production processes at Sidekick LLC!

c. Service Procedure (If Any)

We at Sidekick LLC understand that the type of transportation we provide is time-proved and efficient for patients and the medical care system. Howbeit, it may need some improvements. For instance, if our business operations are processed manually, it will surely warrant lots of paperwork, phone calls or emails, etc . This leads to slow workflow, errors, and results in detrimental delays.

However, to effectively perform our jobs and stay competitive, we will consider a high-quality, intelligent NEMT routing software solution . After extensive research and deliberation, we have chosen to leverage the RouteGenie NEMT software. This software is a tried-and-trusted solution that manages all transportation and communications logistics through one dashboard in an automated manner.

d. The Supply Chain

Just like it was noted above, our business management software is a ground-breaking technology that automates all aspects of our non emergency medical transportation operation, including dispatching, scheduling, routing, billing, driver management, customer notifications, and more.

We will also use it to handle daily challenges like traffic problems, vehicle breakdowns, driver call-offs, cancellations, no-shows, on-demand trips, among other things. In addition, the software simplifies billing to reduce errors and allow for faster reimbursement times.

e. Sources of Income

• Per Mile Rates
• No-Show Fees
• Minimum Charges
• Flat rate fees
• Weekend and Holiday Fee’s

Financial Plan

A. amount needed to start your non-emergency medical transportation business.

We will need around $430,000 to start Sidekick LLC successfully. This cost stems from a variety of factors that include; registering the business, covering legal fees, finding a suitable facility, signing up for insurance, purchasing permits and licenses, purchasing vehicles, paying utility bills and wages, launching a website, marketing your business, among other things .

b. What are the Costs Involved?

• The Fee for registering the business in the United States –$800.
• The budget for legal fees, insurance, permits, and license – $7,000.
• The cost of leasing a facility – $84,000.
• The Cost for the purchase of furniture and equipment (Flat Screen TVs, computers, printers, and cabins et al) – $12,000.
• Other start-up expenses include stationery – $3000.
• Phone and utility deposits – $3,500.
• The Cost for the purchase of ADA compliant vans– $230,000.
• The Cost of Launching a Website – $600.
• Cost for payment of salaries for the first 3 months of operations – $64,000.
• Additional Expenditure (Business cards, Signage, Adverts, and Promotions et al) – $5,000.

c. Do You Need to Build a Facility?

No, Sidekick LLC will be started and managed out of a well-furnished facility at the hub of Chicago, Illinois.

d.  What are the Ongoing Expenses for Running a Non-Emergency Medical Transportation Business?

•   Vehicle/equipment maintenance
• Driver salaries
• Commercial insurance
• Vehicle purchases/payments
• Vehicle insurance
• Fleet/parking lot costs

e. What is the Average Salary of your Staff?

• Chief Executive Officer: $72,780/Year
• Human Resource and Admin Manager: $56,120/Year
• Drivers: $52,310/Year
• Marketing and Sales Agent: $48,670/Year
• Accountant/Cashier: $46,034/Year
• Call Center Agent/Front Desk Staff: $38,740/Year

f. How Do You Get Funding to Start a Non-Emergency Medical Transportation Business

• From personal savings and sale of personal stocks and properties
• From investors and business partners
• Loans from your banks
• Pitching your business idea and applying for business grants and seed funding from donor organizations and angel investors
• Source for soft loans from your family members and your friends.

Financial Projection

A. how much should you charge for your service.

At Sidekick LLC, we understand that a good percentage of our business will be gotten from a broker. Owing to that, the broker will most times be deciding how much they will pay us for services rendered. However, we will once in a while have time to negotiate on special trip requests such as something outside our normal coverage zone. For these requests, we intend to look at the circumstances and increase the rates already agreed upon accordingly.

b. Sales Forecast?

• First Year: $54,000 (From Self – Pay Clients): $90,000 (From Medicaid Covers)
• Second Year: $184,000 (From Self – Pay Clients): $162,000 (From Medicaid Covers)
• Third Year: $340,000 (From Self – Pay Clients): $800,000 (From Medicaid Cover)

c. Estimated Profit You Will Make a Year?

• First Fiscal Year (FY1): $12,000 (21% of revenue generated)
• Second Fiscal Year (FY2): $98,000 (35% of revenue generated)
• Third Fiscal Year (FY3): $211,000 (45% of revenue generated)

d. Profit Margin of a Non-Emergency Medical Transportation Business Product/Service

According to industry reports, the profit margin will depend on several factors, such as business location, marketing & promotional strategies, the corporation services alliances, the service quality, and a lot of other factors. However, at the starting stage of the medical non-emergency transportation company, the profit margin is usually less, about 20- 30% .

Growth Plan

At Sidekick LLC, we plan to offer franchise opportunities to willing entrepreneurs after 5 years of business success. We believe that selling Franchise opportunities will help us secure more markets and patients in multiple areas. Owing to the rising and encouraging number of seniors in these locations, we intend to expand to the following locations;

• California (5.8 million seniors)
• Florida (4.5 million seniors)
• Texas (3.7 million seniors)
• New York (3.3 million seniors)
• Pennsylvania (2.4 million seniors)
• Ohio (2 million seniors)
• Illinois (2 million seniors)
• Michigan (1.8 million seniors)
• North Carolina (1.8 million seniors)

At Sidekick LLC, our exit plan will be acquisitions and mergers, especially since we believe the acquisition will advance our relationship with several key players and add more to our estimated annual revenue. We also believe that the merger will drive greater access to care and elevate our client experience.

More on NEMT

How to Start a Non-Medical Transportation Company

• Small Business
• Setting Up a New Business
• Starting a Company
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How to Go About Opening a Do It Yourself Car Wash

How to start a car cleaning business, how to make money driving the elderly.

• Example of a Medical Transportation Business Plan
• How to Set Up an Ice Cream Van Business

Getting to and from medical appointments is simple when you're healthy and have your own car, but it's a major challenge for anyone who has no vehicle or is ill, elderly or disabled. Non-emergency medical transportation companies address that need, and starting one – while it requires the usual planning and paperwork – is relatively straightforward.

The Planning Process

Depending on your ambitions, financing and the community you serve, you can start up as a single owner-operator with a van or as a fleet with dozens of vehicles. Whichever approach you take, building a solid business plan will lay the foundation for your success. You'll need to research your competitors, for a start, and identify how you plan to compete with them successfully. You'll also need to assess the size of your local market, its potential for growth, and any niches you might exploit.

If your only competitor uses small buses, for example, you might be able to outfit and operate accessible minivans at a lower cost. Calculate your operating costs accurately, including your costs per mile and your labor costs, so you know how much you need to charge. You should also identify sources of income, from Medicaid to private insurers to individual clients, and decide how and whether you'll exploit them.

Be Compliant with Regulations

Getting acquainted with your regulatory environment is another crucial part of your startup process. Make sure you understand any legislation at the state or municipal level that affects your operation. This can include the type of license and insurance required to operate your vehicles, as well as any requirements for hiring, screening or training employees. Your vehicles will also have to meet standards for safe transportation of clients in wheelchairs and other mobility-enhancing devices.

Finally, you'll need to settle on a business structure – sole proprietor versus limited liability company versus corporation – and apply for an Employer Identification Number or EIN from the Internal Revenue Service.

Choose or Convert Vehicles

Your biggest expense will be the vehicles you need to transport clients in wheelchairs or motor scooters. Numerous companies sell converted vans, new and used. If you already own a suitable vehicle, you can have it converted for accessibility. Access can be provided through a rear-load system or side-load system, depending on the vehicle and your own preference.

Rear-ramp systems are less costly to implement, starting at around $13,000 and going up from there, while side-ramp conversions run a few thousand more, and already-converted vehicles cost more again. You might also opt for accessible buses, which offer the ability to carry more passengers at a time and therefore generate more revenue per trip. Even if you have substantial startup funds at your disposal, it might make sense to lease or finance your vehicles or conversions rather than committing your capital to an outright purchase.

Hiring Additional Drivers

Even if you plan to launch as an owner/operator, you should have a plan for taking on staff at your earliest opportunity. You'll need at least one extra driver as soon as possible so you can maximize your vehicle's potential while giving yourself time to manage and promote the company. As you grow, you'll need to hire additional drivers to keep up.

Each driver should have a clean driving record and pass a criminal background check. Ideally, they should be bonded so your clients can feel confident about dealing with your company. The people you hire should be personable and presentable to represent your company well.

Marketing Your Business

When dealing with clients, it's important to know who will make the purchase decisions and sign the checks so you can direct your marketing accordingly. Institutions such as hospitals, nursing homes, adult day care facilities and other care establishments are usually worth an approach, as are physiotherapists, gerontologists and other professionals who serve your target clientele.

Attracting clients is not always straightforward: In the state of Georgia, for example, dispatching is done through a pair of third-party brokers. Unless you target individual private clients, on the whole, you aren't likely to get much business from a company Facebook page. You might find work through LinkedIn, which is more oriented around business networking, and a standalone company website is a good idea if you have the budget for it. You should also have an answering service or publish an after-hours phone number so you don't miss calls.

• U.S. Small Business Administration: Plan Your Business
• Ohio Administrative Code: Non-Emergency Medical Transportation Service
• U.S. Internal Revenue Service: Employer Identification Numbers
• Entrepreneur.com: Bonding
• Profitable Venture.com: Starting a Non-Emergency Medical Transportation Business – A Complete Guide
• Keep a mileage log for tax purposes.
• If someone with an emergency phones for transportation, refer them to an emergency transport service, such as a local ambulance company. Your insurance will not cover emergency transportation and emergency companies are trained to provide medical care en route to the hospital.

Fred Decker learned business fundamentals at second hand as an insurance and mutual funds broker, and at firsthand as a retail store manager and the chef/proprietor of his own restaurants. He has written hundreds of business-related articles for sites including Zacks.com, Chron.com, Vitamix.com, Bizfluent and GoBankingRates and many others. He was educated at Memorial University of Newfoundland and the Northern Alberta Institute of Technology.

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Non Emergency Medical Transportation Business Plan Template

Written by Dave Lavinsky

Non Emergency Medical Transportation Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their non-emergency medical transportation companies.

If you’re unfamiliar with creating a non-emergency medical transportation business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.

In this article, you will learn some background information on why business planning is important. Then, you will learn how to write a non-emergency medical transportation business plan step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What is a Non Emergency Medical Transportation Business Plan?

A business plan provides a snapshot of your NEMT business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for a NEMT Business

If you’re looking to start a non-emergency medical transportation business or grow your existing non-emergency medical transportation company, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your non-emergency medical transportation business to improve your chances of success. Your NEMT business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for NEMT Businesses

With regards to funding, the main sources of funding for a non-emergency medical transportation business are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for non-emergency medical transportation companies.

Finish Your Business Plan Today!

How to write a business plan for a non emergency medical transport business.

If you want to start a non emergency medical transportation business or expand your current one, you need a business plan. The guide below details the necessary information for how to write each essential component of your business plan.

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your executive summary is to quickly engage the reader. Explain to them the kind of non-emergency medical transportation business you are running and the status. For example, are you a startup, do you have a non-emergency medical transportation business that you would like to grow, or are you operating a chain of non-emergency medical transportation businesses?

Next, provide an overview of each of the subsequent sections of your plan.

• Give a brief overview of the non emergency medical transportation industry.
• Discuss the type of business you are operating.
• Detail your direct competitors. Give an overview of your target customers.
• Provide a snapshot of your marketing strategy. Identify the key members of your team.
• Offer an overview of your financial plan.

Company Overview

In your company overview, you will detail the type of non-emergency medical transportation business you are operating.

For example, you might specialize in one of the following types of non-emergency medical transportation businesses:

• Wheelchair transport: this type of business uses wheelchair accessible vehicles to transport patients to or from doctor’s appointments.
• Basic life support: this type of business uses vehicles equipped with personnel to assist with monitoring and oxygen administration during transport.
• Advanced life support: this type of business uses vehicles equipped with specialized medical equipment and is usually staffed with a paramedic or EMT.
• Bariatric Transport: this type of business uses vehicles equipped with wide cots for patients weighing over 300 pounds or otherwise in need of a broad stretcher.

In addition to explaining the type of non emergency medical transportation business you will operate, the company overview needs to provide background on the business.

Include answers to questions such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of patients served, the number of transports performed, reaching $X amount in revenue, etc.
• Your legal business Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry or market analysis, you need to provide an overview of the NEMT industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the non-emergency medical transportation industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.

The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your business plan:

• How big is the non emergency medical transportation industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential target market for your non-emergency medical transportation business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your non-emergency medical transportation business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: individuals, schools, families, and corporations.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of non-emergency medical transportation business you operate. Clearly, individuals would respond to different marketing promotions than corporations, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers.

Finish Your Non Emergency Medical Transportation Business Plan in 1 Day!

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With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less!

Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other non-emergency medical transportation businesses.

Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes other types of transport services, patients obtaining transport from family or friends, or patients using mobile healthcare options rather than physically going to an appointment. These types of competition should be referenced as well.

For each such competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as

• What types of customers do they serve?
• What type of non-emergency medical transportation business are they?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you make it easier for your customers to acquire your services?
• Will you offer products or services that your competition doesn’t?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.  

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a non-emergency medical transportation business plan, your marketing strategy should include the following:

Product : In the product section, you should reiterate the type of non-emergency medical transportation company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide wheelchair transport, bariatric transport, life support, or general transportation services for medical appointments?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your plan, you are presenting the products and/or services you offer and their prices.

Place : Place refers to the site of your non-emergency medical transportation company. Document where your company is situated and mention how the site will impact your success. For example, is your NEMT business located in a busy retail district, a business district, a standalone office, or purely online? Discuss how your site might be the ideal location for your customers.

Promotions : The final part of your marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:

• Advertise in local papers, radio stations and/or magazines
• Reach out to websites
• Distribute flyers
• Engage in email marketing
• Advertise on social media platforms
• Improve the SEO (search engine optimization) on your website for targeted keywords

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your non-emergency medical transportation business, including answering calls, scheduling drivers, billing patients, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to book your Xth patient, or when you hope to reach $X in revenue. It could also be when you expect to expand your non-emergency medical transportation business to a new city.  

Management Team

To demonstrate your non-emergency medical transportation business’ potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally, you and/or your team members have direct experience in managing non-emergency medical transportation businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing a non-emergency medical transportation business.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet, and cash flow statements.  

Income Statement

An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you transport 5 patients per day, per van? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.  

Balance Sheets

Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your non-emergency medical transportation business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.  

Cash Flow Statement

Your cash flow statement will help determine how much money you need to start or grow your business and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a non emergency medical transport business:

• Cost of equipment and office supplies
• Payroll or salaries paid to staff
• Business insurance
• Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, and equipment

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your office location lease or a list of testimonials from satisfied customers.  

Writing a business plan for your NEMT business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the non-emergency medical transportation industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful non-emergency medical transportation business.

Don’t you wish there was a faster, easier way to finish your Non Emergency Medical Transportation business plan?

OR, Let Us Develop Your Plan For You

Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.   Click here to see how Growthink’s business planning advisors can create your business plan for you.

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Starting A Non-Emergency Medical Transportation Businesses: A Practical Guide

Rachelle regua.

• March 8, 2023

Are you wondering how to start a medical transportation business? Starting your non-emergency medical transportation (NEMT) business can be an exciting and rewarding venture that provides services to those in need. 

However, many steps are involved in properly launching a business. A successful strategic plan  is essential as you leap from idea to reality. 

In this post, we’ll provide practical guidance on starting a medical transportation business from scratch—from researching and creating a solid foundation to marketing and developing sustainable procedures. 

Whether you’re just starting or have been running your enterprise for years, these tips will help you remain competitive in today’s market!

What Exactly Is A Non-Emergency Medical Transportation (NEMT) Businesses?

Non-Emergency Medical Transportation (NEMT) is a service provided to people who need to get to and from medical appointments but do not require an ambulance. This type of transport may be necessary for those with limited mobility or access to private transportation. 

NEMT services typically include wheelchair vans, ambulette services, regular van services, and stretcher vans. 

Wheelchair vans are designed to transport individuals in wheelchairs, while ambulette service provides wheelchair-accessible transportation for those who need additional assistance getting in and out of vehicles. 

Regular van service transports ambulatory patients, while stretcher vans provide transportation for those who require medical monitoring during transit. 

NEMT also includes services such as a stretcher, lift-equipped van, or ambulance service for those who require additional medical support. 

All these types of transportation allow individuals to receive the healthcare they need without worrying about getting there on their own. With NEMT, people can get to and from their appointments safely, comfortably, and promptly.

Benefits Of Setting Up A NEMT Business

If you’re looking to start a business that helps those in need, a Non-Emergency Medical Transportation (NEMT) business could be the perfect fit. 

With flexible hours and the opportunity to network and work with many different types of people each day, setting up a NEMT business can be a smart move, professionally satisfying, and profitable!

Here are some of the top reasons why you should start a medical transportation business:

• A Growing Industry. The non-emergency medical transportation (NEMT) industry is growing rapidly and is expected to continue for the foreseeable future. This is due in large part to the aging population, as seniors are more likely to need NEMT than younger people.
• A Lucrative Business . Non-emergency medical transportation (NEMT) businesses can be quite lucrative. This is because there is a constant demand for NEMT services, and the costs of starting and operating a NEMT business are relatively low. Additionally, NEMT businesses often have high profit margins, as they can charge premium rates for their services.
• A Flexible Business. Another advantage of starting a NEMT business is that it is very flexible. This means you can choose your hours and operate your business in any location you desire.
• A Rewarding Business. Not only is starting a NEMT business a financially rewarding endeavor, but it is also very rewarding in terms of the satisfaction you will receive from helping others. Many people who use NEMT services are elderly or disabled and are unable to transport themselves to doctor’s appointments or other necessary appointments. As such, you will provide much-needed service to those who truly need it.

How Much Does It Cost To Start An NEMT Business?

The cost of starting an NEMT business varies depending on the size, scope, and complexity of your services. Generally speaking, you can expect to invest between $30,000 and $100,000 in upfront costs such as vehicles, licensing fees, and insurance. 

Longer-term costs may include driver salaries and maintenance costs for vehicles. Your startup costs will also depend on whether you develop your IT system or purchase existing software solutions. 

Marketing expenses such as website development, advertising, and PR should also be considered. Considering all of these factors, it’s important to create a realistic budget before getting started to ensure that your business is financially viable.

It’s also worth mentioning that the cost of starting a transportation business is not limited to upfront expenses. You’ll need to set aside money for ongoing operational costs such as fuel and maintenance. 

You should also factor in the cost of compliance with regulations, as fees may be associated with obtaining necessary permits and licenses. Finally, budget for unexpected costs that may arise during your business operations. 

Is It The Right Business Right For You?

Starting a non-emergency medical transportation (NEMT) business may be the perfect step for entrepreneurs looking to enter the healthcare industry. 

With its relatively low barrier to entry and flexibility of services, NEMT can provide an excellent opportunity for those seeking to build a successful enterprise. 

However, it is essential that prospective business owners carefully weigh the financial and operational commitments needed before launching a venture. 

NEMT business owners must have access to vehicles, drivers, and other necessary resources.

Before deciding if NEMT is right for you, consider the costs associated with vehicle maintenance, salaries for staff members like drivers and dispatchers, insurance premiums, advertising investments, and other overhead expenses. 

Similarly, entrepreneurs should consider the time and effort needed to ensure compliance with state laws, local regulations, and other applicable rules. 

In addition to financial considerations, business owners must decide what type of NEMT services they’d like to offer. 

Will you be providing simple taxi rides for people with disabilities? Do you plan on providing door-to-door service for elderly and disabled individuals? 

Maybe you’d like to offer courier services for medical supplies such as specimen collections. Each of these options brings different challenges, costs, and opportunities.

Setting Up Your  Non-Emergency Medical Transportation (NEMT) Businesses

Here are the steps involved when starting a medical transportation company:

Register your business 

It’s time to register your business. If you plan on setting up a Non-Emergency Medical Transportation (NEMT) business, take the necessary steps to make that happen.

Depending on the type of business you are registering, you may need to register with either state and local government or federal agencies. Many NEMT businesses even interact with state Medicaid departments in addition to conventional business registration. 

So, ensure all the required paperwork is complete before officially launching your new venture. Registering your NEMT business correctly is paramount for protecting yourself and your customers from any potential legal issues that may arise later!

Acquire necessary licenses and permits

To get your Non-Emergency Medical Transportation (NEMT) business up and running,  you must acquire several core licenses and permits . 

Depending on the state and county you plan to operate in, you may need a business license, an operating permit or certificate of authority, a Motor Carrier Permit, a hazardous materials permit, and appropriate insurance coverage. 

It would help if you took some time to research the specific regulations of each governing body you will have to deal with so that your application process is as smooth as possible. 

This can be daunting, but remember that these licenses and permits are necessary to ensure that your business is compliant with local laws—they are not optional!

Consider partnering with healthcare providers or other organizations

Partnering with existing healthcare providers or other organizations can help you expand your services without investing additional resources in recruiting and managing new staff and vehicles. 

An added benefit of a partnership is that it can increase visibility for both organizations—offering more exposure and building credibility. 

Furthermore, an established healthcare provider can provide valuable advice on developing processes that comply with regulations governing NEMT businesses. 

If partnering with an organization isn’t right for your business, other ways exist to access reliable medical transportation services for your clients.

Obtain proper insurance coverage

If you have decided to launch a non-emergency medical transportation (NEMT) business, purchasing proper insurance coverage is one of the most important steps. 

Having adequate coverage will help you mitigate financial risks and ensure that your business is protected in case of unexpected accidents or legal issues. 

The cost of a NEMT business insurance policy can vary greatly, depending on the type and size of your operation and other factors like the location and number of vehicles used. 

It’s best to consult with several insurance companies to find the plan that best suits your needs and budget. 

With comprehensive coverage and solutions provided through a professional insurer, you can go into business feeling confident that your NEMT company is secure.

Invest in reliable vehicles and equipment

One of the most important things to invest in upfront is reliable vehicles and equipment. By investing in quality vehicles, you’ll be helping ensure that your passengers arrive safely and on time for appointments or other needs. 

You should also ensure you have the necessary safety items such as emergency lights, sirens, important medical equipment like oxygen tanks, and first aid kits. While these investments can be costly upfront, they are well worth it: 

With the right equipment, you’ll have peace of mind knowing that your customers will receive safe and secure transportation.

Train and hire qualified drivers

Establishing and running a Non-Emergency Medical Transportation (NEMT) business can be an important service in your community. However, doing it correctly requires having the best person behind the wheel. 

Conducting extensive background checks on drivers is essential for safety and security, in addition to ensuring that potential driving candidates meet all state requirements. 

Additionally, you should always provide appropriate training to help new hires better understand how to interact with passengers, handle the physical limitations of clientele they may come across, and know the basics of vehicle maintenance. 

Taking these proactive steps will enable you to have not only qualified but also trustworthy drivers so your business can run smoothly.

Implement effective marketing and customer service strategies

Every NEMT business must have a plan to reach potential customers and maintain solid relationships with them. The cornerstone of success is effective marketing and customer service strategies. 

For example, one marketing strategy might be creating an informative website that helps potential customers easily identify services offered, pricing information, and answers to frequently asked questions. 

Social media ads can be run to promote the business, and content can be created to amplify brand presence on search engines. 

However, even with the most awesome marketing plan in place, if your customer service standards are poor, it can all be undone. Make sure you always provide courteous customer service, prompt communications, and timely responses. 

Start a Medical Transportation Business Now

Having delved into the intricacies of launching your non-emergency medical transportation (NEMT) business, what’s holding you back from turning your vision into reality?

These invaluable insights can serve as stepping stones towards bringing your dream to life, enabling you to assist individuals in your community and ensuring they reach their destinations with care and reliability.

With unwavering commitment and diligent effort, the sky’s the limit for the potential of your burgeoning enterprise.

In the realm of NEMT services, one of the key tools for success is Detrack. This innovative platform has become indispensable for NEMT businesses, offering real-time vehicle tracking that yields many benefits.

Try Detrack now!

ARTICLE WRITTEN BY:

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Business Plan Templates

Non medical transportation business plan sample.

Published May.31, 2017

Updated Apr.23, 2024

By: Jakub Babkins

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Table of Content

Business plan for Non-Medical Transportation

A non-emergency medical transportation corporation is turning into a highly money spinning business venture. This sort of medical transportation helps aged person or those under minor health constraint to visit the healthcare facilities for check-up. These transportation services have been designed specifically to fulfill non-emergency purposes & hence one mustn’t confuse it with an ambulance.

These non-emergency medical transportation services have very limited obstacles & gives immense satisfaction by serving individuals facing such needs. Therefore, many entrepreneurs feel inclined to launch a non-emergency medical transportation business plan sample. Starting a non-medical transportation corporation health services has multiple gainful aspects.

To progress, it is fundamental to create an appropriate & responsible non emergency medical transportation business plan sample. Such planning shows entrepreneurs all aspects covered by their non-medical transportation company encompassing van quantity. Additionally, it covers transportation services provided by firms to consumer, which sales & marketing schemes have to be employed, & also completed financial details.

Such elaborate detailing works in driving non-emergency medical transportation corporation smoothly in well- organized manner. In situations where non-emergency transportation group might face certain obstacles, business approach document serves like guiding light. It shows ways to eliminate blockages & progress ahead like responsible non-emergency medical transportation business plan services. Such documents also carve future progressive targets for non-emergency medical transportation services.

Therefore, whether such non-emergency medical transportation corporation is progressing or not, might be easily figured via estimated calculation sketched in the document. Hence, poorly crafted business tactics prove extremely dangerous bringing about an unwanted negative impact in non-emergency medical transportation corporation’s management services. Thus, having a supremely created non-emergency medical transportation corporation services business strategy is essential & cannot be ignored.

The write-up provides guiding tips- how to start your own medical transportation business, or non-emergency transportation company. It also covers the key 10 mistakes that start-up entrepreneurs make that can be avoided to progress ahead & flourish as a responsible entrepreneur. To build an outstanding non-emergency transportation business tactic, there have been provided 5 different tools. These tools are a time-saving, effortless & inexpensive mechanism, besides aiding in knowing all business scheme aspect for beginning an excellent one.

OGS capital is furnished with tools & man power for offering aid in building an excellent non emergency transportation business plan. Whether seeking an entirely completed document written by an expert or require a consultation, OGS Capital is ready to assist. There are diverse uniquely created non -emergency medical transportation services & many other corporation services samples & templates. Call us & we would be glad that you allowed us the chance.

Fresh Non-emergency medical Transportation Business Set-up Sample

Willing to starting a medical transportation service organization? It’s also called as non-emergency/ non-medical. If interested, or working towards it, this business holds definite key business services requirements for fresh launchers. In case if you are new to such services, the thought that they are similar to cabs may cross your mind. They are totally dissimilar & offer convenient transportation to special clients. Read on to find more details regarding starting non-emergency medical transport firms.

How to Start a Medical Transport Business

Innumerable folks require medical non-emergency transportation services which gives comfortable & safe ride which a common cab cannot provide. That could be a fracture, a permanent debility, or any such medical yet non-emergency situation where a patient requires proper automobile to reach a particular hospital, health clinic or laboratory. So, establishing new corporation offering non-emergency medical transportation is both profitable & satisfying endeavor.

Individuals not owning a suitable car, or not having anyone to drop them to the non-emergency hospital/healthcare clinic are those whom you are giving health care services. You may see a myriad of chronic diseases where the patient needs to constantly visit health clinics. In these states, non-emergency medical transportation services relieve them the burden of finding an apt transportation. They may travel comfortable without making adjustments & chose to travel in sitting or lying position.

6 key elements necessary to start a transport business in medical area are as follows

Suitable van.

The automobile chosen to deliver non-emergency services might be quite crucial while offering a target audience special care& convenience of transportation. These public specifically suffer from some medical condition which necessitates them to hire special non-emergency vehicle equipped with healthcare services offering them a comfortable and safe journey from one place to other. It is responsible to carry patients. Therefore, primarily ascertain to work towards picking that van which is perfectly appropriate. A suitable automobile that would work well for the transport business in medical field must have:-

• A strong automobile which is strong enough (responsible) to carry sick individuals. Many times, those starting a non-emergency transportation corporation services select a used vehicle as an economizing measure. Avoid doing anything like this as you are providing with the non-emergency medical transportation services & your vehicle must be robust besides also being in best condition. Remember you’ll be responsible in case travelers using your non-emergency services face whichever discomfort.
• Being big & spacious enough to have room for patients to lie down is essential. It should also have additional space to fit client’s accompanied medical gear.
• The non-emergency medical transportation vehicle should install a lift/ramp elevator for folks in wheelchairs, stretcher or oxygen cylinders, so that they will enter the vehicle easily.

Get Insured

Have 2 major insurances completed while starting a new business venture in non-emergency medical transportation services:

• Auto Insurance: It insures the non-emergency vehicle/vehicles used & drivers too. If accidents happen, auto insurance will cover the vehicle maintenance costs along with medical expenses of the driver.
• General Liability: It safeguards your non-emergency medical transportation firm from an economical unexpected knock.
• The secret to constantly grow a non-emergency medical transportation group is to stay focused and work carefully as a responsible, prompt, courteous, &, dependable

The license requirement to run healthcare transportation services isn’t mandatory worldwide. First, you must fight out whether your state requires one. If the non-emergency medical transportation corporation license is compulsory in your service area then you must know the following step by step procedure-

• First there’s this form, (in paper/online), which ought to be filled and submitted
• Then certain amount of money as fee ought to be chipped in along with the license application form
• As proof of the non-emergency medical transportation services, you need to furnish the vehicle insurance papers & corporation liability.
• Once all those formalities are completed successfully, a vehicle inspection will follow. This check is conducted to be certain that your vehicle meets all the standards for serving clients as a responsible non-emergency medical transportation.

Additionally, do make a thorough analysis regarding any sort of license needs in the field before starting a new medical non-emergency transportation firm. It would save you from unnecessary fines & hurdles which several organizations suffer because of the negligence in investigation as a start-up non-emergency medical transportation corporation. Having licenses, that the officials want, ready and up-to-date present possessors as a responsible healthcare services provider.

Be the official non-emergency Medical Transportation Services

To be a sanctioned and responsible non-emergency medical transportation service supplier you should find out if there are insurance corporations willing to pay off for the services you’re providing. There are a few selective insurance agencies which support private non-emergency medical transportation industries. A well-researched policy will lead directly to the firms. Work together to become the official non-emergency healthcare transportation services. Two key benefits of this are-

• Certain clients transported by you would get insurance.
• Majority public is attracted to the medical transport services which have insurance coverage. Thus, you automatically find more clients willing to avail your non-emergency medical transportation services.
• Fees and Policies

A user ought to set up an accurate budget by taking entire expenditures that may crop up in running his/her non-emergency medical transportation corporation services, for example-

• Buying & maintaining costs of non-emergency medical transportation vehicles
• Fuel charges
• Fees of the recruited personals

A user ought to fix the payment policies too. These may vary, as per his/her convenience and will-

• Choose to go for a straight away payment plan
• Choose to offer a payment policy, specifically for those clients whose insurance coverage does not include that.

Smart Sales & marketing tactics

To establish connection with masses & offer the non-emergency medical care transportation many services choose the standard marketing sales procedures. They put up advertisements everywhere -newspaper, television; public networkings sites & so on to boost sales of the corporation.

Mentioned above are some common tactics which reaches a broad audience & works to increase sales. As a tactic for reaching those targeted audience quickly & in a large quantity, there is a necessity of using smart sales &marketing ideas as follows-

• To increase sales, market the fresh non-emergency medical transportation corporation services through distribution of pamphlets with beautiful designs displaying service’s contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare centers where blood/urine samples are collected, dialysis is offered.
• Another way to get good sales is to create an alliance with doctors, responsible hospital staff members, nurses, therapists, physicians, etc. They meet patients daily & are capable of easily referring your particular non-emergency medical transportation amenity to the patients.

As of now, with pointers given till now, more or else have prepared the mind-set necessary for setting-up health care or medical non-emergency transportation corporation services. Yet, as your company expands, they will come times calling for appropriate actions. We have lined up some of them to provide you an idea:

• Progress in medical transport services will require more assisting hands; therefore you ought to hire more responsible staff members.
• Service calls should be attended professionally & establishment of a dispatch center representing your very own non-emergency medical transportation firm in important.
• Competing firms are a reality, so better be prepared in medical transport marketing/sales arena. Competing services can prove to be an obstacle in your way, trying to snatch your clients. This is common, so you’ve to be tactful and smart to cope with marketing & sales competition.
• Discounts, additional benefits, a free first ride are strategies adopted for appealing clients, beating competition & boosting sales.

How to start a Non Emergency Medical transportation business

Maximum transportation services treat non-emergency medical transport similar to an ambulance. The majority belief that ambulance is responsible to carry patients all the times has left the chances in this particular sort of non-emergency medical transportation corporation. [important title=”Note”]Ambulances are mostly available in hospitals for emergency. Private services are also there in some cities. Ambulances usually are called for some serious conditions, but numerous non-emergency medical conditions are also there when people require having transportation which isn’t a cab. Ambulance is offered by the non-emergency medical transportation business plan sample.[/important]

Starting with a Non Emergency Medical Transportation Business Plan

A business scheme manuscript is vital for all sorts of corporation services, be it a start-up or an established one. So, initiate with preparing an impeccable and detailed non-emergency medical transportation corporation system.

• The organization tactic would encompass a proper marketing analysis. Such an analysis helps understand the market arena thoroughly.
• Many people are new to this sort of non-emergency medical transportation services and mistaken it with ambulance services. This calls for the non-emergency medical transportation services policy to cover an all-inclusive list completed with myriad of promotional schemes.
• The users reading the non-emergency medical transportation corporation services document should know if you’re thinking to begin the corporation services from a moneymaking perspective or not.
• It’s a technology world, and hence an online non-emergency medical transportation corporation website is required. It would reach out to myriad of users and provide them the ease to connect and book a transport. After all, not all customers prefer calling up for every kind of services. So, multiple ways of contact/booking is always positive for any corporation services.
• Just from the beginning of your medical non-emergency transportation start-up venture, you might have a budget issue. Hence, rather than renting a place, start right at your comfort zone and save funds. Do get a phone connection just for non-emergency medical transportation corporation services purposes so that the network isn’t jammed for personal reasons.
• Save your pocket for the non-emergency transportation vehicle. You want a good one and no compromises in such a case. Remember, second hand vehicles often may be a headache and cost a lot more with regular repairs and maintenance needs.

Some Questions To clarify your Doubts regarding non-emergency medical transport?

You should get these questions answered before moving forward. For this, we’ve set a questionnaire. Let us have a look at a few of the queries and their answers.

Business plan for investors

Is it an ambulance.

No, it’s not an ambulance service & anyone owning a medical/non-emergency transportation corporation services cannot operate as an ambulance.

• Ambulances will have medical equipments.
• Ambulances have a doctor on board for serious medical conditions.
• Ambulances are designed to meet emergency calls only.
• Ambulances do not offer pick-up and drop service to those travelling for heath check-up to various healthcare services etc.
• Ambulances are usually available only at hospitals and nursing homes for emergency purposes.

Thus, the non-emergency medical transportation organization offers services to the individuals who don’t require an ambulance, but want a van which could fit a wheelchair or a stretcher.

Who use this type of service?

It is typically meant for all kinds of non-emergency situation, like visiting the hospital for health check-ups. There are a big group of individuals who’ve to visit doctors and undergo certain tests at regular intervals. The cab service does not have the facilities for carrying public in wheelchairs, or such other. The ambulance too is meant for emergency conditioned patients only. Therefore, the non-emergency service is just a middle way where citizens can comfortably travel from their house to the place of medical appointment conveniently.

Who can be the customer target for the non-emergency medical transportation service company?

Everyr a cab is a befitting customer for a non-emergency medical transportation corporation services. This non-emergency medical transportation company services aid people who either use armchairs, stretchers, have a plastered leg/hand, and such other. The medical non-emergency transportation services specifically target those who need something more comfortable and having facilities better than a cab but are not an ambulance.

Why do people opt for this service?

The non-emergency medical transportation is available at all hours and is quite flexible unlike ambulances/cabs. There are like a door-to-door pick and drop service. The clients just need to dial the number of the service and book the date and time of pick. The vehicle comes right at their door-step to pick them up with all the care and assistance needed.

They are also dropped closest to the hospital considering the health care needed for the client. For instance, such non-emergency transport vehicles have lifts and sliding entry where entering with wheelchairs or stretcher isn’t difficult. Also, there is ample space for the patient to travel to the destination point lying comfortable. The drivers are also trained in the driving skills taking utmost care to drive smoothly, avoiding bumps and sudden jerks that can cause discomfort to the passengers.

Who are mostly into running this sort of non-emergency transportation services?

Maximum entrepreneurs intend on starting a non-emergency medical transportation firm which would let them serve the society. This majorly leads individuals to take interest in starting the non-emergency medical transportation corporation services allowing them a chance to serve people. It satisfies them to deliver service & health care for the aged, crippled, disabled, are suffering from chronic ailments, have undergone a recent surgery, have faced an accident and have a plastered body part, etc.

The simple mode of medical non-emergency transportation gives the entrepreneurs running the corporation services immense satisfaction to be capable of carrying people to their medical appointments in hospitals or healthcare clinics.

How much gains are to be expected when starting a medical non-emergency transportation company?

Profit margin actually rests upon several factors, such as the town/city where you are operating, the marketing & promotional strategies, the corporation services alliances, the service quality and a lot other factors. At the starting stage of the medical non-emergency transportation company, the profit margin is usually less about 20- 30 %. So, limiting your expectation and working towards steady growth is the key. When a non-emergency medical transport company garners approximately 25% at the onset, it is about enough to cover various corporation services requirements.

A major factor responsible for fluctuating corporation gains being low is the progressing rates of insurance policies and fuel costs.

Still, if you can meet up with hospitals & medical healthcare centers to ally with them, can take steps to impress your customers; offer discounts to lure more clients and utilize the best marketing tactics then the profit margin will definitely rise quickly.

The non-emergency medical transportation company location plays a vital role for the profit margin. For instance, the profit margin for non-emergency medical transport company in the US is quite high owing to the Baby Boomers. (Now, baby boomers are those who were after the 2 nd World War between 1946- 1964, a time when birth rate saw a temporary rise. Presently, they are in their 50s or 70s). There are also the infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.

In fact, across the globe, in several countries, there has been a steady rise in the population count of the elderly as also the baby boomers. This has in turn led to the rise in senior healthcare facilities, infant health nursing homes & hospitals. They are potential customers for the non-emergency medical transportation company. The reason being- they are patients facing constant health compulsion to travel from their homes to the clinic frequently. Therefore, they need a fitting and responsible non-emergency transportation service.

Non-Emergency Medical Transportation Business Plan Sample

If you are running or willing to start a company that offers non-emergency medical transportation services then definitely you must work upon drafting a business scheme. In fact, the primary step you take is to build a strong next non emergency medical transportation business plan sample besides learning how to start a non medical transportation business plan. Set aside enough time to craft a company strategy which has all the major and minor details of your responsible and dependable non-emergency medical transportation corporation services.

There are two principal benefitting aspects of having a well-written non-emergency transport business in medical field sketch right at the onset.

First, an elaborately written tactic has the entire non-emergency medical transport corporation services outline sketched out right at the start, making it easy for the owner and the entire team to follow. The number of vehicles needed, the staff capacity required, the financial funding needs, the target audience, marketing strategy for business , everything that can work to corporation services progress into a flourishing enterprise is jotted in the company strategy.

Secondly, the budget preparation in the non-emergency transport business in medical area tactic reveals whether or not you will require any financial support. The precisely created corporation services strategy can be submitted to funding agencies to receive financial aid.

Now, let’s have a look at those elements that ought to be mentioned when building a non-emergency medical transportation corporation scheme:-

• Elaborate on the Things which would cost you for non-emergency corporation services Operation

In this particular section you ought to-

• Catalogue the wide array of services that you choose to offer the people. For example, whether your transport van will receive the customers’ right from the home, at healthcare centers or at care centers where they are being offered daily life support.
• Next up, elucidate on how you will proceed with the services. Give details about various contracts and state office registrations that you have made.
• Do feed in all about licenses. There are a variety of state/& local licenses and permits required for running both medical non-emergency company and transportation.
• Illustrate on the liability insurance policies and automobile insurance coverage.
• State about all the paraphernalia that would be necessary to operate the non-emergency medical transportation company. For instance: Vans satisfying all the safety rules and regulation as per state law. Hydraulic lifts for convenience of the target customers.

Market Prospects

In this segment, go into detail about the client prospects available in the market where you intend to carry out your services. Showcase how the market holds advantageous potential for your nemt business.

• In your business tactic, concentrate on mentioning about certain key market factors, such as a large group of elderly people in their 60s/70s preferring to be driven to their healthcare centers rather than driving themselves due to health issues, no personal car, difficulty to drive due to poor vision, etc.
• Such details will give the readers basic market analysis & knowledge. Once that is completed, move on to an analysis of your company location census data to dig deep into the market prospects.
• Classify your target audience in the market whom your precisely wish to offer the services. These can be anyone in need of a better transportation service such as the old folks, disabled individuals, pregnant ladies, chronic patients, etc. who face difficulty & discomfort travelling in the general cabs.
• Management: How it functions, the structure

In the management part, of the company strategy you ought to mention the following:-

• State about the people you wish to recruit in your corporation services for the managerial position and the other staff members who will be responsible to run the everyday non-medical transportation services.
• Mention the educational qualification, skills and experiences of your medical transport corporation services operation management team.
• Point out the specifics that you will be looking into when recruiting the people for the driver’s position. Specification such as, having some education qualification, medical training, those people with clean past records, proper licenses and some years of driving experience.

Great Work!!

Had the pleasure of working with Alex on a business plan for a new venture. The end result looks very professional. His communication is always prompt and he was very patient with my detailed requests. I would definitely work with this company in the future.

Advertising Strategy

This particular segment focuses on all the strategies that you will adopt to promote your medical transport services business venture. These medical transport business advertising tactics can be:-

• To register your medical transport company with the state to attain permission to ally with the government groups. Such an alliance would hugely benefit you as when the government centers are working with folks requiring non-emergency medical transportation services they will pass on your contact.
• Promote your medical transport industry in medical buildings, retirement offices, & assisted healthcare centers.
• Advertise by visiting senior/elderly community groups in your local area and giving a brief presentation of your business medical transport services. A presentation would make the people aware of the convenience of hiring your medical transport services, the prices, the timing and therefore switch to book your medical transport services rather than the usual cabs.
• Ensure to get your medical transportation business listed in those particular sites which people generally use to search for transport services.
• Majority of the people use Google maps to find useful services in their area. So, get your transport business enlisted for free on Google maps so that when prospective clients search for medical transportation services, your business pops up.

Financial Detailing

In the Finance Section of your medical transport business policy you ought to generate an estimated income & loss statement. This statement should display all your business expenditure and the strategies you would apply to pay for those financial expenses. This segment must cover:-

• The prices of the vehicles and all the befitting equipments that would be installed in the vehicle.
• The costs of office paraphernalia, laptops, and software applications necessary for assistance in building transport timetable and to keep track of all the payments.
• The amount of salary and bonus that you intend to pay your drivers.
• Draw an accurate calculation to figure out the number of customers that must be transported per week in order to pay-up the business expenses and progress ahead. This calculation is very important to find out the turnover.

10 Start-up Slips to Avoid

Now, that you are well-acquainted with how to start a non emergency transportation service, and build an excellent non emergency medical transportation business plan sample, you must have a grip of the common start-up mistakes as well. Many entrepreneurs at the onset of their business end up committing these 15 mistakes which when known can be avoided. Falling prey to these mistakes several fresh entrepreneurs end up disheartened and losing hope that they can do well in the chosen career path. To get yourself prepared for the positive and strong perspective, know the 10 start-up business slips:-

• Failure fright: A very large group of new entrepreneurs freak out when their business meets with a loss. Every business faces losses. It takes time to get accustomed to the locality, the marketing trends and implementing all that had been prepared in the business strategy. Just take the failure in your stride and learn from your mistakes. Rather than wasting time freaking out and getting panicked. Just get to work, find the loop holes in your business service and immediately get your team together to counter the problem areas.
• Wrong Market reading: Often market misreading is the root cause of all problems. This is not always the fault of the research, because at the time you had completed the research probably the market trends were different. The market is always changing and progressing. Therefore, relying on an old research won’t work. An up-to-date market research in necessary to keep up and enhance the business strategy accordingly.
• Postponing launch : Only preparing the business tactic theoretically won’t get your anywhere. It is necessary to launch the market and see is your company responsible enough and how your company functional practically. Depending on the practical experience you need to adjust and make necessary changes in your business strategy.
• Blind service creation : Often business owners first set up the business pushing aside all about product building for later on. This is a mistake. The tip is to figure out “product/service building” and strategize the “sales and marketing” side by side quite early on.
• Underrating brand value: Taking brand value and the prospective clients too lightly is a dangerous slip-up. A brand is what defines your business service. SO, if you just do away with a simple transportation business logo and belief you are good to go, then it’s a big mistake. For an impactful effect on your potation target audience, you have to create a brand for your service which resonates in the clients mind. The customers must feel they can rely on your transportation service. To represent your business as responsible and dependable, premium branding is necessary.
• Know-it-all: Entrepreneurs always have this belief that they know their business inside out. Therefore, whatever they are doing is absolutely correct and they do not need anyone else to guide them or tell them what to do. This is a total misconception. If fact, having too much in the plate can be very tough. Being a business owner, of a start-up service, you will need to look after each and every section. Thus, you will need helping hands. At times, hiring someone, who is experienced is assisting a start-up firm can be very useful, showing you the problem areas and the best ways to handle it.
• Spending Foolishly : This happens a lot with start-up ventures. A new business is always a dream and in the haze owners tend to spend extensively in office spaces and interior decoration. This is a complete waste of money as customers will hardly visit your office and sit on those expensive sofas. All you need is a simple room, (which can be right in your house or even a garage space) and a cell phone. People always book their transportation via calls. So, avoid such foolish expenses and utilize the capital on the transportation vehicle that will carry the clients to their destination.
• Payment Miscalculation: Determining salary for the owner and a business partner (if you have) can be tricky. At times, people either assign high pay/ low pay for themselves and their partners. To tackle such errors, paying yourself a percentage of the total profit can be a good choice. For the rest of the team members the salary should be decided well in order to meet the expectation in a healthy manner. This is also necessary for smooth functioning of the management.
• Slow decision-making: To help the business progress many a times you will be faced with a situation where your need to take a sound decision. Failing to recognize the issue or pushing to take the decisive step to future can impact your business negatively. You have to be alert at all times. Keep asking questions such as- whether your relationship with your company partner is working out? Are the investing agencies willing to invest in your company? If the answers are negative, you must take a step immediately. Remember, delaying the decision can cost your business drastically.
• Recruiting Unnecessarily: This is a common mistake, where business owner ends up hiring full-time employees more than needed. That also affects the overall budget as you need to pay a salary every month to them. Act smart, there are part-time and freelance workers, who are best for start-ups. If the part-time workers can get the job done why hire full-timers? There are many services, who freelance the job of “receiving calls” and booking the appointment for the clients. In this world of technology, you ought to best utilize all the available options for your business benefit.

5 Business Plan Tools

A business scheme document has many elements. It has to be written in a particular manner. There is a format which needs to be followed precisely. If you are a start-up company, the document is to be written in a different way, and if you are an established corporation services, then the document has to be completed in an entirely different manner. Many intricate details are to be furnished if you are expecting funding support from investors.

Furthermore, there is no scope for any harsh use of tone, grammatically errors, wrong information/ data input, missed words, or loosely constructed sentences. Of course, it is easier said than done. So, the problem starts when you sit down to write all your ideas in an organized way on paper and a black document stares back at you. Suddenly, writing seems very tough and you feel that you need assistance. To help you out of such circumstances and create a striking non-emergency medical transportation business plan sample, we have enlisted 5 useful tools.

Business Plan Software

If you are looking for a super quick solution as you are short of time then this is your tool. A software business tactic preparation building tool can help your create your company strategy impeccably. All you need to do is find the best quality software out of the many available online. Those ready to launch their business but stuck with their business approach data, and wondering how to organize every business detail into the business scheme can feed in the data into the software and it will do the rest. Within a brief span of time, you will receive your business strategies build precisely to impress. Some details about a business scheme building software tool are:-

• The software already has the financial formulae build-in it, so as soon as you feed in the numbers the completed financial section is presented to you.
• There are tables, all kinds of charts and graphs available. You can insert any graph or chart that seems apt.
• The software is constantly updated. Therefore, the scheme is created in the most up-to-date manner with all the information details that the investors want in such a document.

In case, you have partially completed your non emergency medical transportation business plan sample write-up and just need help with a particular section, like “financial section” you can use the software tool.

A template too is a quick way to build a business plan. The template files are basically documents with the outline of the entire business approach and you just need to feed in the data specific to your non emergency transportation business. Like the software tool, the templates are also available readily online. There are innumerable free templates and in a variety of styles. You can choose the template that suits your company service best.

There are start-up business scheme templates, simple one page business approach templates, elaborate templates for funding support and much more. If you wish to have a customized business scheme layout, you can avail that too. You can check the entire lay-out of the template and decide on the one you like best. In fact, you can find some exceptionally crafted templates for free. Just fill in the business details like an application form, and get a print out. Yes, it’s that easy!

Business Scheme Books and Video Tutorials

If you have time and wish to craft your business approach on your own, then there are some very good books and business scheme construction manuals that can help you. If you don’t want to spend of purchasing books, download the eBooks. You will get some good writing tips in the books. If reading a books/ manuals seems a laborious task, then opt for video tutorials. The video tutorials teach you in a step by step process. They are easy to understand and guide you through the entire writing process. You are able to understand and put it in writing without any difficulty. Ultimately, the completed draft is an impeccably written original business approach.

Sample Business Plans

Most of time times, it becomes very easy to understand how to form & arrange the business strategies when we can actually see a medical transportation company approach sample that has already been written. That way it is easier to get an idea of the language, the structure, the document length, the various segments, how to introduce & conclude, and so on.

This is why business tactic samples are so popularly used by entrepreneurs to create their personal business approach document completed with all the intricacies. There are innumerable free samples available online. You can browse to find the most suitable and responsible non emergency medical transportation business plan sample and read it thoroughly.

Business Plan Expert Consultation

If you feel that you are cannot write a business plan and it is best to leave it in the hands of an expert that you can hire a business scheme preparation consultation. You can speak to the responsible consultant about your requirements and avail a professional experienced business plan writer. Out consulting professionals will patiently hear you out and jot down all your requirements. Therefore, the final completed copy will have each and every detail included in it without missing any data. All that you need will be incorporated and delivered to you on the pre-decided time.

In case, you need some modifications in the sample draft they will be completed precisely without delay. If you want a fresh sample then our skilled and responsible writers can provide you an apt sample document as well. They will be more than willing to create a tailor-made sample draft which you can use as it is or modify to your preference.

OGS capital can help you in this matter. We have exceptionally talented and responsible business plan creators. We can help you with building a completely customized unique business plan. It will adhere to all the norms of writing a business plan and immensely help you in running your business and progressing ahead. Since, a business plan has to be written and updated at regular intervals; you can ring us or drop an email. We will be very happy to assist you!

Download Non Medical Transportation Business Plan Sample in pdf

OGS capital writers specialize in business plan themes such as starting a self storage business , hotspot business plan , business tourism business plan , business plan for an airmall , business plan for dump truck company , drop shipping business ideas and many others.

OGSCapital’s team has assisted thousands of entrepreneurs with top-rate business plan development, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

4 thoughts on “ Non Medical Transportation Business Plan Sample ”

HI Hank, I throughly enjoyed and benefited from the NEMT Business plan, greatly appreciate the inputs.

Thank you for your comment. If you need assistance in writing your business plan please contact us by email: [email protected] or call us at USA +1-619-727-5304, UK +44-203-318-1069, Canada +1-613-699-7822, Australia +61-385-956-735.

medical transportation service is going to save either your or some other’s life. Moreover, these transportation are ever safer over longer distances. So, whether you just need a ride to a hospital or want to transfer to a friendly neighborhood, medical transportation is the best you should avail to.

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How To Write a Winning Non-Emergency Medical Transportation (NEMT) Business Plan + Template

Creating a business plan is essential for any business, but can be especially helpful for non-emergency medical transportation businesses that want to improve their strategy or raise funding.

A well-crafted business plan not only outlines the vision for your company, but also documents a step-by-step roadmap of how you will accomplish it. To create an effective business plan, you must first understand the components that are essential to its success.

This article provides an overview of the key elements that every non-emergency medical transportation business owner should include in their business plan.

Download the Ultimate Business Plan Template

What is a Non-Emergency Medical Transportation Business Plan?

A non-emergency medical transportation business plan is a formal written document describing your company’s business strategy and feasibility. It documents the reasons you will be successful, your areas of competitive advantage, and it includes information about your team members. Your business plan is a key document that will convince investors and lenders (if needed) that you are positioned to become a successful venture.

Why Write a Non-Emergency Medical Transportation Business Plan?

A non-emergency medical transportation business plan is required for banks and investors. The document is a clear and concise guide to your business idea and the steps you will take to make it profitable.

Entrepreneurs can also use this as a roadmap when starting their new company or venture, especially if they are inexperienced in starting a business.

Writing an Effective Non-Emergency Medical Transportation Business Plan

The following are the key components of a successful non-emergency medical transportation business plan:

Executive Summary

The executive summary of a non-emergency medical transportation business plan is a one- to two-page overview of your entire business plan. It should summarize the main points, which will be presented in full in the rest of your business plan.

• Start with a one-line description of your non-emergency medical transportation company
• Provide a short summary of the key points in each section of your business plan, which includes information about your company’s management team, industry analysis, competitive analysis, and financial forecast, among others.

Company Description

This section should include a brief history of your company. Include a short description of how your company started, and provide a timeline of milestones your company has achieved.

If you are just starting your non-emergency medical transportation business, you may not have a long company history. Instead, you can include information about your professional experience in this industry and how and why you conceived your new venture. If you have worked for a similar company before or have been involved in an entrepreneurial venture before starting your non-emergency medical transportation firm, mention this.

You will also include information about your chosen non-emergency medical transportation business model and how, if applicable, it is different from other companies in your industry.

Industry Analysis

The industry or market analysis is an important component of a non-emergency medical transportation business plan. Conduct thorough market research to determine industry trends and document the size of your market. 

Questions to answer include:

• What part of the non-emergency medical transportation industry are you targeting?
• How big is the market?
• What trends are happening in the industry right now (and if applicable, how do these trends support your company’s success)?

You should also include sources for the information you provide, such as published research reports and expert opinions.

Customer Analysis

This section should include a list of your target audience(s) with demographic and psychographic profiles (e.g., age, gender, income level, profession, job titles, interests). You will need to provide a profile of each customer segment separately, including their needs and wants.

For example, a non-emergency medical transportation business’ customers may include:

• Individuals who need transportation to and from doctor’s appointments
• Elderly individuals who cannot drive
• Parents with young children who cannot drive or take public transportation
• People with disabilities who cannot drive or take public transportation

You can include information about how your customers decide to buy from you as well as what keeps them buying from you.

Develop a strategy for targeting those customers who are most likely to buy from you, as well as those that might be influenced to buy your products or non-emergency medical transportation services with the right marketing.

Competitive Analysis

The competitive analysis helps you determine how your product or service will be different from competitors, and what your unique selling proposition (USP) might be that will set you apart in this industry.

For each competitor, list their strengths and weaknesses. Next, determine your areas of competitive differentiation and advantage; that is, in what ways are you different from and ideally better than your competitors.

Below are sample competitive advantages your non-emergency medical transportation business may have:

• Non-emergency medical transportation services are typically more affordable than an ambulance ride
• Many non-emergency medical transportation businesses offer wheelchair-accessible vehicles
• A large portion of the non-emergency medical transportation industry is composed of small businesses, so there is less competition
• Non-emergency medical transportation companies often have a wider service area than ambulance companies

Marketing Plan

This part of the business plan is where you determine and document your marketing plan . Your plan should be clearly laid out, including the following 4 Ps.

• Product/Service : Detail your product/service offerings here. Document their features and benefits.
• Price : Document your pricing strategy here. In addition to stating the prices for your products/services, mention how your pricing compares to your competition.
• Place : Where will your customers find you? What channels of distribution (e.g., partnerships) will you use to reach them if applicable?
• Promotion : How will you reach your target customers? For example, you may use social media, write blog posts, create an email marketing campaign, use pay-per-click advertising, launch a direct mail campaign. Or you may promote your non-emergency medical transportation business via word-of-mouth, community events, or associations.

Operations Plan

This part of your non-emergency medical transportation business plan should include the following information:

• How will you deliver your product/service to customers? For example, will you do it in person or over the phone only?
• What infrastructure, equipment, and resources are needed to operate successfully? How can you meet those requirements within budget constraints?

The operations plan is where you also need to include your company’s business policies. You will want to establish policies related to everything from customer service to pricing, to the overall brand image you are trying to present.

Finally, and most importantly, in your Operations Plan, you will lay out the milestones your company hopes to achieve within the next five years. Create a chart that shows the key milestone(s) you hope to achieve each quarter for the next four quarters and then each year for the following four years. Examples of milestones for a non-emergency medical transportation business include reaching $X in sales. Other examples include adding new vehicles, hiring additional staff, and expanding your service area.

Management Team

List your team members here, including their names and titles, as well as their expertise and experience relevant to your specific non-emergency medical transportation industry. Include brief biography sketches for each team member.

Particularly if you are seeking funding, the goal of this section is to convince investors and lenders that your team has the expertise and experience to execute on your plan. If you are missing key team members, document the roles and responsibilities you plan to hire for in the future.

Financial Plan

Here you will include a summary of your complete and detailed financial plan (your full financial projections go in the Appendix). 

This includes the following three financial statements:

Income Statement

Your income statement should include:

• Revenue : how much revenue you generate.
• Cost of Goods Sold : These are your direct costs associated with generating revenue. This includes labor costs and the cost of any equipment and supplies used to deliver the product/service offering.
• Net Income (or loss) : Once expenses and revenue are totaled and deducted from each other, this is the net income or loss.

Sample Income Statement for a Startup Non-Emergency Medical Transportation Company

Balance Sheet

Include a balance sheet that shows your assets, liabilities, and equity. Your balance sheet should include:

• Assets : All of the things you own (including cash).
• Liabilities : This is what you owe against your company’s assets, such as accounts payable or loans.
• Equity : The worth of your business after all liabilities and assets are totaled and deducted from each other.

Sample Balance Sheet for a Startup Non-Emergency Medical Transportation Company

Cash Flow Statement

Include a cash flow statement showing how much cash comes in, how much cash goes out and a net cash flow for each year. The cash flow statement should include:

• Cash Flow From Operations
• Cash Flow From Investments
• Cash Flow From Financing

Below is a sample of a projected cash flow statement for a startup non-emergency medical transportation business.

Sample Cash Flow Statement for a Startup Non-Emergency Medical Transportation Company

You will also want to include an appendix section which will include:

• Your complete financial projections
• A complete list of your company’s business policies and procedures related to the rest of the business plan (marketing, operations, etc.)
• Any other documentation which supports what you included in the body of your business plan.

Writing a good business plan gives you the advantage of being fully prepared to launch and/or grow your non-emergency medical transportation company. It not only outlines your business vision but also provides a step-by-step process of how you will accomplish it.

A well-written medical transportation business plan is an essential tool for any new business owner.   

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Creating A Non Emergency Medical Transportation Business Plan

Every year, millions in the United States miss crucial medical appointments due to lack of transportation. This gap presents a lucrative opportunity for entrepreneurs ready to address a critical need in healthcare. Crafting a non-emergency medical transportation business plan isn’t just a step towards profitability; it’s a vital service that can profoundly impact community health.

When developing a business plan for non-emergency medical transportation, understanding the demographic and demand is crucial. Statistics reveal that about 3.6 million Americans miss medical appointments annually because they lack reliable transportation, signaling a significant market need. Combining this knowledge with a thorough analysis of regulatory requirements and competitive landscape forms the foundation for a robust business model.

Grasping the Demand for Non-Emergency Medical Transportation

The demand for non-emergency medical transportation (NEMT) is growing rapidly. Many people lack reliable rides to their medical appointments. This need is especially pressing among elderly and disabled individuals.

A study revealed that 3.6 million Americans miss or delay medical appointments yearly due to transportation issues. This statistic underscores a significant gap in the healthcare system. Offering NEMT services can address this gap effectively.

Access to transportation can improve patient health outcomes. It ensures timely arrival for essential treatments and check-ups. Consequently, there is a strong demand for reliable NEMT providers in many communities.

Understanding this demand is crucial for those planning to enter the NEMT market. Entrepreneurs can leverage this need to build a successful business. However, they must also consider the unique challenges and regulatory requirements of the industry.

Identifying Key Demographics

One critical step in understanding demand is identifying your target demographics. The primary users of NEMT services include older adults, people with disabilities, and low-income families. These groups often face significant barriers to transportation.

Older adults may no longer drive, making it hard to get to medical appointments. Additionally, individuals with disabilities might need specialized vehicles. Low-income families often lack access to a reliable car.

By focusing on these demographics, NEMT providers can tailor their services to meet specific needs. Understanding the unique requirements of these groups helps in creating effective and sensitive business strategies. This focus ensures a higher level of customer satisfaction and service efficiency.

Impact on Healthcare Delivery

Reliable transportation is fundamental to consistent healthcare delivery. Without it, patients may miss regular check-ups, leading to more severe health issues. NEMT can reduce these barriers and enhance health outcomes.

For instance, timely transportation can lead to early detection of chronic diseases. Managing chronic conditions effectively can lower overall healthcare costs. This highlights the important role NEMT plays in preventive care.

Moreover, NEMT services contribute to reducing hospital readmission rates. Ensuring that patients can attend follow-up appointments decreases complications. Hence, the impact of NEMT on healthcare delivery is considerable and vital.

Analyzing Market Opportunities

Identifying market opportunities involves studying local healthcare needs. Areas with a large elderly population may exhibit higher demand for NEMT. Community health statistics can further help in understanding these needs.

Besides, collaborations with local clinics and hospitals can open doors for business. Such partnerships can provide a steady stream of clients needing transportation. Networking within the healthcare community is therefore crucial.

Strategically analyzing and targeting areas with high demand ensures business success. It allows for optimized resource allocation. Thus, market analysis is a fundamental step in grasping the demand for NEMT.

Essential Elements for a Non-Emergency Medical Transportation Business Plan

Creating a successful non-emergency medical transportation (NEMT) business plan involves several key elements. These include understanding the market, planning the costs, and addressing regulatory requirements. Each component plays a crucial role in building a solid foundation for the business.

Cost Breakdown and Initial Investment

Understanding the initial costs is critical for any NEMT business. Expenses include purchasing vehicles, insurance, licenses, and fuel. Without a clear breakdown, managing finances can become challenging.

Creating a detailed budget helps track these expenses. It provides a roadmap for financial planning , ensuring that all costs are accounted for. This clarity enables better decision-making and resource allocation.

Additionally, consider ongoing expenses such as maintenance and staff salaries. These must be included in the business plan. By forecasting these costs, the business can remain financially stable.

Organizational Structure and Roles

Defining the organizational structure is another vital aspect. It helps in establishing clear roles and responsibilities within the company. An efficient structure ensures smooth operations and better service delivery.

Typically, the team should include drivers, dispatchers, and administrative staff. Each role is essential for the seamless functioning of the business. Special attention should be given to hiring skilled and responsible drivers.

Moreover, outlining the hierarchy within the organization shows how decisions will be made. This reduces confusion and enhances workflow. It also makes it easier to scale the business as it grows.

Marketing and Operational Strategies

Developing effective marketing strategies is crucial for attracting clients. This includes online marketing, community outreach, and partnerships with healthcare providers. A comprehensive strategy ensures that the business reaches its target audience.

Operational strategies focus on day-to-day activities. This covers scheduling, route planning, and customer service. Efficient operations lead to higher customer satisfaction and repeat business.

Incorporating technology can also enhance service efficiency. Tools for tracking and booking rides make the process smoother. These strategies, when combined, build a strong and reliable NEMT business.

Regulation and Compliance in the Non-Emergency Medical Transportation Field

Navigating the regulation and compliance landscape for non-emergency medical transportation (NEMT) is essential. Various laws govern the operation of NEMT services. Staying compliant ensures the business operates legally and ethically.

Each state has specific requirements for NEMT providers. These can include vehicle inspections, driver qualifications, and insurance mandates. Failing to comply with these regulations can result in fines or license revocation.

A thorough understanding of federal regulations is also crucial. The Americans with Disabilities Act (ADA) sets standards for accessible transportation. NEMT providers must ensure their services cater to individuals with disabilities.

Compliance isn’t just about following laws; it’s about ensuring safety and reliability. Regularly updating your knowledge on regulations helps maintain high service standards. This commitment to compliance builds trust and credibility with clients and partners.

Developing a Profit Model for your Non-Emergency Medical Transportation Business

Creating an effective profit model for a non-emergency medical transportation (NEMT) business is vital. Your model should include clear pricing strategies. This helps ensure consistent revenue and long-term sustainability.

Pricing strategies can vary based on factors like distance, time, and the type of service offered. Some businesses charge per mile, while others use flat rates. Flexible pricing can attract a broader client base.

Diversifying revenue streams is another key element. Beyond transportation services, consider offering additional services like medical equipment delivery. This can boost your income and provide more value to your clients.

Regularly reviewing and adjusting your pricing based on market trends is necessary. Analyzing competitor rates and customer feedback can provide insights into optimal pricing. This continuous reassessment helps maintain competitiveness.

Utilizing technology can also enhance your profit model. Implement booking systems and GPS tracking to improve efficiency. This streamlining can lead to cost savings and increased customer satisfaction.

Establish partnerships with healthcare facilities as well. Consistent contracts with hospitals and clinics can ensure a steady income. These relationships are beneficial for both parties and ensure continuity of service.

Marketing Strategies for Non-Emergency Medical Transportation Business

Effectively marketing your non-emergency medical transportation (NEMT) business is crucial. One powerful strategy is to leverage online platforms. Social media is a cost-effective way to reach a broad audience.

Creating a professional website is also key. A website provides essential information about your services. Including client testimonials can build trust and credibility.

Partnerships with local healthcare providers are beneficial. Collaborate with hospitals and clinics to secure a steady client base. These partnerships can boost your visibility and reputation.

• Offer special promotions or discounts to new clients.
• Attend community health events to increase awareness.
• Utilize Google Ads to target potential customers searching for NEMT services.

Email marketing can be an effective tool as well. Sending newsletters to past and potential clients keeps them informed of your services. This also helps in maintaining customer relationships.

Lastly, don’t underestimate the power of word-of-mouth. Satisfied customers are likely to refer others to your service. Encourage this by providing excellent, reliable service at all times.

Technological Innovations in Non-Emergency Medical Transportation

Technology is revolutionizing the non-emergency medical transportation (NEMT) industry. GPS tracking systems enhance route efficiency. This leads to timely arrivals and satisfied clients.

• Real-time tracking for clients and families
• Optimized routes that save time and fuel
• Automatic updates for scheduling changes

Booking systems have transformed how NEMT services are accessed. Online platforms and mobile apps allow clients to book rides easily. This adds convenience and reduces administrative burdens.

Integrating electronic health records (EHR) with transport services is another innovation. EHR integration allows for better coordination with healthcare providers. It ensures that patient needs are accurately met during transport.

Telematics is improving vehicle management. By monitoring vehicle health, companies can perform preventative maintenance. This reduces downtime and ensures safety and reliability.

Innovative communication tools also make a difference. Providers can quickly communicate with drivers and clients. This ensures real-time updates and can address issues promptly.

Frequently Asked Questions

Non-emergency medical transportation is a vital service for many individuals. These questions and answers delve into important aspects to help you understand this field better.

1. What are the key benefits of non-emergency medical transportation?

Non-emergency medical transportation (NEMT) ensures that patients get to their medical appointments on time. This service plays a crucial role in maintaining regular check-ups, which can prevent minor health issues from becoming serious.

NEMT also caters to those without access to private vehicles, especially elderly or disabled individuals. By providing reliable transport, it promotes health equity and improves overall patient outcomes.

2. What types of vehicles are typically used in NEMT services?

NEMT services use a variety of vehicles depending on patient needs. Common options include wheelchair-accessible vans, ambulatory vans for walk-on patients, and stretcher vans when necessary.

The choice of vehicle ensures safety and comfort for all passengers. It’s essential to have well-maintained and equipped vehicles to meet varying healthcare demands effectively.

3. How does NEMT ensure the safety of its passengers?

NEMT providers follow strict regulations to guarantee passenger safety. This includes regular vehicle inspections, thorough driver background checks, and mandatory training programs for drivers.

Additionally, many NEMT companies have GPS tracking systems installed in their vehicles for real-time monitoring. These measures help create a secure environment for transporting patients to their medical appointments.

4. How do I start an NEMT business?

Starting an NEMT business involves several key steps like market research, acquiring necessary licenses, and securing funding. You must also invest in suitable vehicles and hire trained drivers with proper certifications.

Building partnerships with local hospitals and clinics can be beneficial for client growth. A strong marketing strategy will further help establish your presence in the community.

5. What regulations govern the non-emergency medical transportation industry?

The NEMT industry is regulated by various federal and state laws aimed at ensuring passenger safety and service reliability. Key regulations include adhering to the Americans with Disabilities Act ( ADA ) requirements for accessible transport options.

NEMT providers must also comply with specific licensing, insurance mandates, and regular vehicle inspections laid out by state authorities. Understanding these regulations is essential for operating legally and ethically within this industry.

Creating a robust non-emergency medical transportation business plan is essential for success. This demands a clear understanding of market needs, regulatory compliance, and effective marketing strategies. Each element contributes significantly to the business’s stability and growth.

Investing in technology and forming strong community partnerships can further enhance service quality. By focusing on these key areas, your NEMT business will not only meet market demands but also provide a critical service to those in need. A well-planned approach ensures sustainable success and community impact.

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Non-Emergency Medical Transportation

Non-emergency medical transportation business start-up guide.

Discover everything you need to know about starting a Non-Emergency Medical Transportation (NEMT) business. This book was created to help you navigate the details of opening and growing a NEMT. The Non-Emergency Medical Transportation Business Start-Up Guide provides up to date information on starting a NEMT business. A step-by-step guide simplifies the process of meeting county, state, and federal requirements for operating your business.

Backed by many years of experience, the manual provides detailed information on:

• State-Specific Contracting Information
• Medicaid Service Coverage
• A NEMT Business Plan
• NEMT Vehicle Requirements
• Vehicle Purchasing Tips
• Private Pay Pricing
• Service Diversification,
• Driver-Dispatch Communications Systems
• Risk Management
• Human Resources Tools
• Driver and Attendant Requirements
• Success-Proven Marketing Strategies
• Relevant Forms
• . . and much more.

This book is available in paperback format and e-book (instant download) format.

Non-emergency Medical Transportation Policies And Procedures Manual

Need all the sample policies and procedures to create your NEMT manual? This Non-Emergency Medical Transportation Policies and Procedures Manual has been prepared to help prospective NEMT owners become and stay compliant with NEMT regulations. Some states also require the submission of written NEMT policies and procedures as part of the licensing process. This manual has all the sample policies that are easy to understand and can be customized to meet the unique needs of your operations.

It contains policies and forms for:

• Daily Management and Operations
• Personnel Policies
• Staff Orientation
• Vehicle Maintenance
• Service Planning
• Quality Control

This manual is available in e-book (instant download) format and Flash Drive for easy editing.

POLICIES AND PROCEDURES TABLE OF CONTENTS

Organization and administration policies and procedures.

• 1.1 Standard Operating Procedures Manual Policy
• 1.2 Review and Development of New Policy and Procedures
• 1.3 Administrator and Designated Alternative Policy
• 1.4 Business Locations Policy
• 1.5 Insurance Coverage Policy
• 1.6 Advertising Policy
• 1.7 Release of Information Policy
• 1.8 Maintenance of Records Policy
• 1.9 Operation and Administration Policy
• 1.10 Mobile Phone Policy
• 1.11 Disaster Planning and Recovery Plan
• 1.12 Quality Improvement Policy
• 1.13 Fraud, Waste and Abuse Policy
• 1.14 Billing Verification Policy
• 1.15 Regulatory Compliance Policy

SERVICE POLICIES AND PROCEDURES

• 2.1 Patient Care Reports Policy
• 2.2 Non- Discrimination Policy
• 2.3 Child and Elder Abuse Reporting Policy
• 2.4 Reportable Events Policy
• 2.5 Vehicle Safety Policy
• 2.6 Physical Behavioral Restraints Policy
• 2.7 Guide Dogs Policy
• 2.8 Patient Restrictions Policy
• 2.9 Oxygen Administration Policy
• 2.10 Patient Transport Devices Policy
• 2.11 Ramps and Lifts Policy
• 2.12 Patient Compartment Requirements and Dimensions Policy
• 2.13 Vehicle Markings and Emergency Warning Devices Policy
• 2.14 Two-Way Communications Policy
• 2.15 Transporting Children Policy
• 2.16 Customer Complaint Policy
• 2.17 Notice of Private Practice Policy
• 2.18 Daily Trip Log
• 2.19 Accident Reporting Policy
• 2.20 Ride Decline Policy
• 2.21 Scheduling and Dispatching Policy

MAINTENANCE POLICIES AND PROCEDURES

• 3.1 Biomedical Equipment Testing and Maintenance Policy
• 3.2 Automated External Defibrillator Reporting Policy
• 3.3 Vehicle PIOOS (Provider-Initiated-Out-of-Service) logs and Maintenance Policy
• 3.4 Vehicle Registration Policy
• 3.5 Vehicle Sanitation Policy
• 3.6 Vehicle Heater/Air Conditioner Policy
• 3.7 Vehicle Chassis, Body and Components Policy
• 3.8 Vehicle Carbon Monoxide Concentrations Policy
• 3.9 Pneumatic Testing Policy
• 3.10 Pre-Trip Vehicle Inspection Policy

PERSONNEL POLICIES AND PROCEDURES

• 4.1 Minimum Crewmember Requirements Policy
• 4.2 Crewmember Competency Policy
• 4.3 Personal Crewmember Safety Policy
• 4.4 Violence in the Workplace Prevention Policy
• 4.5 Harassment Policy
• 4.6 Communication of Chemical Hazard Policy
• 4.7 Required Crewmembers Policy
• 4.8 Crewmember Duties Policy
• 4.9 Driver Qualification Policy
• 4.10 Employees' Responsibilities in Cooperating with Inspections Policy
• 4.11 Pre-Employment Inquiries/Criminal Offender Record Information (CORI) Policy
• 4.12 Personnel Files Policy
• 4.13 Back Safety Policy
• 4.14 Performance Evaluation Policy
• 4.15 Drug Testing Policy
• 4.16 Disciplinary Action Policy
• 4.17 Smoking Policy
• 4.18 Jury Duty Policy
• 4.19 Military Leave Policy
• 4.20 Gift and Gratuities Policy
• 4.21 Driver Training
• 4.22 License/Certification Verification

NEMT FORMS TABLE OF CONTENT

• 1. Authorization to Release Protected Health Information
• 2. Background Check Release Form
• 3. Client Invoice Form
• 4. Client Satisfaction Survey Form
• 5. Client Service Plan Agreement Form
• 6. Client Service Schedule
• 7. Daily Trip Log Form
• 8. Daily Vehicle Status Log
• 9. Driver Job Description
• 10. Drug Testing Consent Form
• 11. Employee Counseling Form
• 12. Employee Satisfaction Survey Form
• 13. Employee Statement of Confidentiality
• 14. Employee Time Sheet
• 15. Employment Application Form
• 16. Employment Termination Contract
• 17. Hepatitis B Immunization Consent
• 18. Incident Report Form
• 19. Independent Contractor Agreement Form
• 20. Job Offer Letter
• 21. License Verification Form
• 22. NEMT Contract Agreement Form
• 23. Notice to Employee of Suspension Without Pay
• 24. Patient Care Report Form
• 25. Patient Complaint Form
• 26. Payroll Deduction Authorization Form
• 27. Pre-Trip Daily Inspection Report
• 28. Pre-employment Checklist
• 29. Reference Release Form
• 30. Sample Brochure
• 31. Termination of Contract Form
• 32. Trip Confirmation Sheet
• 33. Trip Documentation Sheet
• 34. Trip Request Form
• 35. Vehicle Aide Job Description
• 36. Vehicle Inspection and Maintenance Form

Customized Non-emergency Medical Transportation Policies And Procedures Manual

Plan for a smooth operation of your non-emergency medical transportation business with our customized policies and procedures manual. Policies and procedures are an essential component of a NEMT business. It’s a necessary roadmap for the day-to-day operation of your business. Compiled by experts with over 18 years of experience, the Customized Non-Emergency Medical Transportation Policies and Procedures Manual will address all applicable state regulations, broker requirements, federal and state labor laws. Included in this manual are forms and templates for the daily operations of the NEMT business. Our 5-step quality process assures the content of the policy manual accurately reflect the regulations and standards. The manual is available in e-book format and hardcopy.

The Customized Non-Emergency Medical Transportation Policies and Procedures Manualis available in e-book (instant download) format and Flash Drive for easy editing.

Non-emergency Medical Transportation Employee Handbook

The Non-Emergency Medical Transportation Employee Handbook was written for just NEMT companies. It provides a thorough and consistent way to communicate your policies and set expectations with your employees. The handbook addresses specific polices that your drivers and crewmembers need to know to comply with regulations and standards. Developed by HR and management professionals, the handbook explains your NEMT employee policies in simple terms. It presents a standardized approach to providing information and reducing ambiguities and difficulties that might arise from unwritten or inconsistent policies or lack of proper communication.

The Non-Emergency Medical Transportation Employee Handbook incorporates all applicable federal employment laws and built-in state employment resources to help you customize the handbook.

In a few easy steps, you can print and distribute the handbook or save it as a PDF, which can be distributed via email or posted on the web for your employees to access.

The non-emergency medical transportation employee handbook addresses:

• Company information
• Equal employment opportunity
• General principles
• Handbook for employees
• Director’s authority
• Call reports
• Due process corrective discipline
• Driver/aide physical performance test
• Exemplary performance guidelines
• Sexual harassment
• Hiring of relatives
• Professional appearance
• Employee personnel files
• Employee personal data sheet
• Employee badge
• Solicitation and collection
• Eating, drinking, and smoking
• Cell phones
• Bad weather
• Assignments
• Conditional assignment
• Open route assignments
• Assignment of vehicles
• Duty performance
• Absenteeism and tardiness
• Leave of absence
• Maternity leave
• Military leave
• Family & medical leave act
• Military family leave
• Pay time/time clocks
• Scheduled time
• Time adjustments
• Time exaggeration
• Salary information
• Payroll schedule
• Payroll deductions
• Alcohol and drug policy
• Dui arrests (cdl)

Specific alcohol and drug testing guidelines and rules

• Drug testing
• Alcohol testing
• Types of testing
• Testing procedures
• Reasonable suspicion testing
• Random testing
• Positive test results
• Human relations
• Basic principles of human relations
• Driver guidelines
• Certification requirements
• Commercial drivers license (check state regulations if required)
• Motor vehicle records check
• Annual physical examination
• Driver training requirements
• Motor vehicle record (mvr)
• Preventable accident/moving citation
• Guiding principles for driving
• Company rules for vehicle drivers
• Mirror adjustment
• Danger zone
• Backing procedures
• Road courtesy
• Official times
• Following other vehicles
• Speed limits and traffic laws
• Slow driving
• Flashing traffic lights
• Railroad tracks
• Strobe light use
• Low water crossings
• No idle policy
• Passing loading/unloading vehicles
• Vehicle doors
• Unauthorized personnel and vehicles
• Parking and keys
• Use of company vehicles
• Decorations on vehicles
• Client discipline, injuries and accidents
• Child abuse and neglect
• Emergency preparedness
• Tornado watches and warnings
• Safety rules during a tornado
• Hydroplaning
• Non-weather emergencies
• Fallen electrical power lines
• Night driving
• Steering failure
• Brake failure
• Stuck gas pedal
• Headlight failure
• Windshield wiper failure

Maintenance and inspection responsibilities for drivers

• Pre-trip/post-trip inspection
• Maintenance requests
• State safety inspection sticker
• Interior/exterior washing of vehicles
• Fueling procedures
• Striking tree limbs and other objects
• Emergency procedures for mechanical breakdown
• Accident procedures
• Emergency procedure and equipment
• Housekeeping duties
• Post-trip duties
• Teamwork-shared responsibilities
• Minimum trip time/cancellations and no show
• Loading items on trip
• Fuel/clean vehicle
• Classes of preventable accidents:
• Backing accidents:
• Intersection accidents
• Pedestrian accidents
• Rear-end collisions:
• Traffic lane encroachment accidents:
• Accidents resulting from mechanical condition:
• Accidents with fixed rail vehicles:
• Collisions with stationary objects, non-collision accidents, unattended vehicle accidents and miscellaneous accidents:
• Accidents blamed on adverse weather conditions:
• Vehicle driver job description
• Sample trip ticket

Other Transportation

• Medical Courier Service Business

Non-Emergency Medical Transportation Business Plan [Updated 2024]

I. Executive Summary

This Section's Contents

Business Overview

Services offered, customer focus, management team, success factors, financial highlights.

[Company Name] was formed one year ago to meet the priority needs of non-emergency transportation clients who are not able to, for a variety of reasons, travel via a typical car. Our motto, “Our Excellent Service Travels with You,” details the importance we place on serving our customers and meeting each of their needs during transport. Our name, [Company Name], also represents our determination to bring the very best level of care and service to each transport client.

The services of [Company Name] may include the following types of transportation: doctor visits, trips to or from a hospital or clinic, visits to mental health specialists or physical therapists and other professionals. The clients of [Company Name] may include those who have medical or cognitive impairment and cannot drive themselves, or those who require assistance during appointments or needed visits. Clients may also include those who don’t feel comfortable driving on highways, driving long distances or driving at night.

At [Company Name] we offer a unique “10-Point Client Care System” for non-emergency medical transportation, designed to thoroughly cover the critical steps necessary to successfully transport our clients. This system is unique to our company alone, offering the most comprehensive steps to be found in this industry to safely and comfortably transport non-emergency clients.

In addition to our primary clients in need, we recognize that our clients very often travel with personal support, such as a family member, or medical care personnel, who may assist the client during travel. To accommodate these companions, we offer comfortable seating options, including reclining seats, within our transport vans. We also offer amenities for care personnel or family members during transport, such as chilled water in warm weather and travel blankets for warmth in the winter months.

[Company Name] offers non-emergency medical transportation services in two ways. First, we arrange travel for “single transport” clients. This includes, for example, a patient who has been discharged from the hospital and needs transport to a residence or care facility. Such travel may include a one-way transport or a round-trip transport to one destination, such as a doctor’s office or medical clinic. The arrangements for a “single transport” appointment are easily made via our website or in a phone call to our company.

The second type of non-emergency medical transportation offered by [Company Name] is a “Client Care Package.” This includes a set number of transport services in packages of 5,10, or 20 round-trips. Clients opt for these packages when they regularly utilize our services. For example, a client who needs to visit a physical therapist on a bi-weekly basis would want to purchase a Client Care Package of 10 round-trips to facilitate a month of regular service. Because our Client Care Packages are discounted and bundled for our clients, costs overall are lower. Our services are set at a lower cost than all of our competitors when our Client Care Packages are used. Arrangements for a Client Care Package can be made via website or by phone call.

[Company Name] serves clients within a 50 mile radius of [location]. We serve primary clients and those who assist and serve them. The demographics of current and potential clients are as follows:

• 198,700 residents in the regional area
• 19% of those residents will or currently require non-emergency medical transportation
• 8% of residents regularly require non-emergency medical transportation
• Average income: $79,400
• 36% residents have partial insurance coverage for medical transportation
• Median age: 47 years old

[Company Name] has recently been formed as a S-corporation. The three partners of this corporation, [Founder’s Name], [Founder’s Name], and [Founder’s Name] have created [Company Name] after crafting a vision while working at a non-emergency medical transportation company in a nearby city.

The three founders realized they could approach the idea of non-emergency medical transportation in a much more effective way by viewing the business as one with a primary client and a client team, both of whom are highly important for their success. In other words, they determined that their service needed to extend to several associates rather than their primary client and they needed to establish excellent relationships with each to fulfill their care initiatives. Their unique concept considers each person on the client team as important and critical to their on-going success, which results in better outcomes and strengthens relationships across the board.

[Founder’s Name] holds a bachelor of business degree and is experienced as general manager of a non-emergency transportation company.

[Founder’s Name] is a graduate of the University of Chicago and worked as the accountant and financial manager of the same non-emergency medical transportation company,

[Founder’s Name] holds a master’s degree in marketing and was the marketing and sales manager of the same non-emergency medical transportation company.

[Company Name] is currently seeking additional partners and employees to round out and build up [Company Name] in this initial phase and throughout successive growth phases of the company during years 2 through 10.

[Company Name] is uniquely qualified to succeed due to the following reasons:

• Although [Company Name] is a young company with only one year of trackable business, it has already proven to bring a fresh perspective in a mature industry.
• A unique file-building system within [Company Name] includes everyone assisting in the transportation process, allowing excellent communication and care before, during and after transportation.
• A custom-designed and implemented “10-Point Client Care System” reduces risk and ensures safe transportation.
• Transportation is offered in two creative formats that best suit our client’s needs: Clients can choose from single-transport pricing and options or “Client Care Packages” containing a set number of bundled transports at a reduced price.

[Company Name] is currently seeking $470,000 to launch broad initiatives of the company plan, employ additional personnel and add service transport vans. Specifically, these funds will be used as follows:

• Initiative launch: $50,000
• Working capital: $250,000 to pay for new hire salaries, operations overhead and marketing costs until [Company Name] reaches break-even point.
• Service transport vans: $170,000 to purchase three new, fully-equipped non-emergency medical transportation vans

Top line projections over the next five years are as follows:

Comments are closed.

Non Emergency Medical Transportation Business Plan Home I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan

Non Emergency Medical Transport Business Plan Template

Start your Non-Emergency Medical Transport (NEMT) business with our comprehensive business plan template. It features targeted market analysis for the NEMT sector and includes financial projections to secure your success in providing essential transport services for healthcare needs.

Download the template today!

Features of our non-emergency medical transport business plan template:.

Market Research : Conduct thorough analysis of local demand for non-emergency medical transport services, including target demographics, healthcare facilities, and potential competitors.

Unique Selling Proposition: Clearly define what sets your non-emergency medical transport business apart from competitors, such as specialized vehicles, trained personnel, or exceptional customer service.

Marketing Strategie s: Develop effective plans to promote your non-emergency medical transport services.

Benefits of Using Our Template:

Targeted Strategy: Develop a focused business plan based on comprehensive market research and analysis, ensuring alignment with local demand and competitive landscape.

Competitive Advantage: Establish a compelling unique selling proposition that differentiates your non-emergency medical transport business and attracts clients.

Increased Success Potential: Enhance your chances of success by crafting a strategic business plan that effectively positions your non-emergency medical transport business in the market and outlines actionable marketing strategies to attract clients and generate revenue.

Non-Emergency Medical Transport Business Plan Frequently Asked Questions

Q: why do i need a business plan for my non-emergency medical transport business.

A: A business plan for your non-emergency medical transport business is essential for guiding your success in the healthcare transportation industry. It helps analyze the market, set objectives, and devise strategic approaches. Additionally, a well-structured plan can attract potential clients, investors, or partners interested in supporting your venture.

Q: What are the key components of a non-emergency medical transport business plan?

A: A comprehensive business plan for a non-emergency medical transport business should include vital elements such as market analysis, your business model, financial projections, marketing strategies, and operational plans tailored to medical transportation needs. These components are essential for understanding the market, managing finances, and outlining how you will provide quality transportation services for patients.

Q: How can a non-emergency medical transport business plan help in securing funding or partnerships?

A: A well-prepared business plan demonstrates to potential investors, lenders, or partners your understanding of the non-emergency medical transport industry, a strong business model, and a clear strategy for delivering quality transportation services while achieving financial sustainability. Financial projections play a vital role in showcasing the potential for a return on investment. Presenting a comprehensive business plan can significantly enhance your chances of obtaining the necessary capital to establish or expand your non-emergency medical transport business, highlighting your commitment to providing exceptional transportation services for patients.

We Know a Good Business Plan When we See One

Collectively, our team has reviewed thousands of business plans and has nearly 20 years of experience making SBA loans. We've also helped more than 50,000 businesses create financial projections across many industries and geographies.

Adam served as Executive Director for a SBA microlender in Indiana for over 10 years helping businesses and reviewing thousands of business plans.

Grace has built hundreds of custom financial models for businesses as well as our projection templates which are used by thousands of businesses every year.

Kyle served as an SBA loan officer for 7 years working directly with startups and business owners to review their business plans, projections, and prepare their loan package.

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Sample Non-Emergency Medical Transportation Business Plan

Non-emergency medical transportation business plan sample.

Do you have plans on starting a nonemergency medical transportation business? If your answer is yes, this article will provide a guide to enable you write a sound and compelling NEMT business plan.

Non-emergency medical transportation is a necessity as it enables people to catch up with medical appointments.

This offers the least expensive transport services as a large percentage of Americans within the low-income bracket are limited by their financial capacity to keep up with medical appointments using self-arranged transportation.

Here is a sample business plan for starting a non-emergency medical transportation company.

Executive Summary

Medi-Port is a non-emergency medical transportation service which will be based in Tucson, Arizona and will service cities around Tucson such as Chandler, Mesa, Scottsdale, Phoenix, Glendale, and Hermosillo. Others are El Paso, Ciudad Juarez, and Juarez.

These areas have a high concentration of the aged who are most in need of medical services but cannot always keep up with their medical appointments. We will target those within the low-income bracket as well as those with disabilities of any sort. In addition to this, we will provide VIP services for important persons who may wish to use our services too.

Our workforce will consist of professionals with experience in the field of medical non-emergency transportation. We are determined to provide personalized services to our clients by paying close attention to their specific transport needs and challenges. In addition to non-emergency transport, some of our services will include the provision of nursing aide services, advisory and consulting services as well as the provision of first aid services among others.

Within a decade of our operations, we intend to grow into one of the most respected non-emergency medical transport services in Arizona and also to be among the top 10 national players providing non-emergency medical services. We plan to introduce air non-emergency transport within this period too.

Our Mission

We are not only focused on the provision of non-emergency transport to people within the low-income bracket alone.

Our services will also include VIP arrangements for transporting important clients for their medical appointments too. As a business, we will help eliminate our clients’ logistics problems by making these our own problems.

SWOT  Analysis

As a business, we believe that carrying out an inward as well as outward assessment will enable us to channel our resources and efforts to where they would be most effective. Hence we believe areas of Strength, Weaknesses, Opportunities, as well as Threats, would help us have a clearer picture of what is most necessary for the business.

Strength: Our workforce forms the most important part of our business. They are assets without which we will not achieve meaningful impact. Their years of experience and professionalism ensure our clients receive only the best services.

Our customer services, call centers as well as our location are carefully selected to achieve the most impact. These areas of strength give us an edge over similar businesses.

Weakness: Our position as a new business and the fact that we would have to compete in an industry where there are more established players with enough resources at their disposal to purchase every type of equipment such as all types of transport vehicles and air transport facilities such as helicopters in our area of weakness.

Opportunities: this is where our potential for growth lies as there are a lot of demands for our services by the aged.

For maximum impact, we have to streamline our services in a way that meets these demands in the most professional way possible.

Threats: Threats are commonplace in business. For the non-emergency transport service sector, unfavorable health reforms are a major challenge to our business. This has a chance of significantly affecting our operations.

Competition and funding are other threats which we may likely contend with.

Target Market

Our target market is wide and includes clients with special health conditions consisting of both ambulatory and non-ambulatory health cases. Also, we are looking at providing our services to those without a health insurance coverage as well as those with one. These consist of the elderly, pregnant women, patients with psychiatric disorders, and the injured.

Sources of Income

Our income will be generated mainly from a variety of services that will include the provision of skilled nursing services, consultancy and advisory services, nursing aide services, as well as the provision of air medical transport services.

Sales Projection

We have conducted a research that has revealed opportunities for growth. The findings have revealed a potential rise in our revenue/sales over a 3-year period as summarized in the chart below;

• First Year $300,000
• Second Year $495,000
• Third Year $800,000

This has been arrived at using current industry growth trends. However, it is necessary to state that sudden and uncontrollable factors such as economic recession or natural disasters have been discounted in arriving at these figures.

Competitive Advantage

Although we are a new business, we are not willing to use that as an excuse for non-performance. Hence our workforce being our major asset will be carefully selected to bring their wealth of experience to bear on the job by developing innovative ways to sear our clients better.

Also, we will have attractive pay packages as well as work friendly environments to encourage commitment and productivity from our employees. This is in addition to exploiting the weaknesses of our competition to gain that critical edge crucial to the success of our business.

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