how to write a resume for technical support

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6 Technical Support Resume Examples - Here's What Works In 2024

Since the entire world is thriving in an it environment, there is a greater demand than ever for technical support. giving technical support includes managing, maintaining, and handling it systems as needed. our technical support resume guide can be useful if you are a tech-savvy job seeker in the field. filled with tips and downloadable templates, make yourself an impressive resume.

Many businesses are relocating online so they can effectively save time and resources. But to do that, they must always make sure that their IT systems are fault-free. That’s where the demand for technical support comes in!

Technical support offers to monitor computer systems without fail and immediately perform bug fixes when they arise. They are also responsible for troubleshooting problems, diagnosing solutions as well as configuring hardware and software. Apart from that, technical support often helps out individuals virtually in solving their specific problems too!

This profession requires an educational background and a vast knowledge of computer and IT systems. Being technical and analytical are must-have qualities that tech support must possess because it makes them effective in their jobs. 

If you’re looking to make your resume impressive to recruiters, our technical support resume guide can help you determine how to do so! A good resume requires concise and relevant [information that employers are actively seeking from applicants. Let’s take a look into what makes for successful technical support resumes!

Technical Support Resume Templates

Jump to a template:

• Software Support Technician
• Software Product Support Analyst
• Technical Support Specialist
• Technical Support Engineer
• Application Support Engineer

Jump to a resource:

• Keywords for Technical Support Resumes

Technical Support Resume Tips

• Action Verbs to Use
• Related Engineering Resumes

Get advice on each section of your resume:

Template 1 of 6: Software Support Technician Resume Example

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

We're just getting the template ready for you, just a second left.

Tips to help you write your Software Support Technician resume in 2024

   display your academic success in computer and information technology..

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

Skills you can include on your Software Support Technician resume

Template 2 of 6: software product support analyst resume example.

One step above the corporate ladder is the software product support analyst. As a software product support analyst, you’re often required to communicate directly with consumers facing issues. You are expected to assist and advise solutions to software problems such as malfunctions and bugs. Most job postings require a bachelor's degree in IT or computer science. Having a few years of experience in the field is always considered a bonus as it shows you are an analytical and experienced employee, who can provide valuable service. Let’s view an example of a good software product support analyst's resume:

Tips to help you write your Software Product Support Analyst resume in 2024

   show your knowledge of remote desktop support systems like teamviewer..

As a software product support analyst, you must work well in a team. Therefore, employers are more likely to want you on board if you mention that you are familiar with and flexible with working in teams by mentioning your expertise in remote-working platforms like TeamViewer or Zoho Assist.

   Mention your familiarity with networking systems and protocol.

A technical support professional is helpful to businesses if they know several operating systems. Include your operating system qualifications, but don't be afraid to mention that you also hold other technical credentials like CCNA, CNCT, CCENT, or CCNP.

Skills you can include on your Software Product Support Analyst resume

Template 3 of 6: technical support specialist resume example.

Let's chat about crafting resumes for a Technical Support Specialist role. This position is all about trouble-shooting, problem-solving, and, most importantly, communication. With remote work becoming the norm due to recent trends, these roles have expanded beyond local offices into global teams. When writing your resume, it's important to convey not just your technical efficiencies, but also your ability to explain complex issues in a clear and understandable manner. Remember, a tech support specialist is the bridge between sophisticated tech systems and their less tech-savvy users. Your future employer needs to know that you have a good grasp of both the technology you'll be supporting and the communication skills necessary to interact effectively with clients. No matter how complex the issue, the users will expect a simple and practical solution. Your resume should reflect your ability to excel in such scenarios and should highlight your understanding of the latest industry trends.

Tips to help you write your Technical Support Specialist resume in 2024

   highlight your problem-solving skills.

Highlight instances in your past roles where you went above and beyond to resolve a complex technical issue. Rather than focusing solely on the technical aspect, emphasize how you communicated the solution to non-technical team members or clients. Tech support isn't just about fixing things; it's about helping people understand what went wrong and how it was fixed.

   Demonstrate your expertise with remote support tools

With more teams working remotely, ability to use online technical support tools has become a must. Mention specific remote support tools you are familiar with, like Zendesk or TeamViewer. This shows you're prepared for the new reality of remote technical support.

Skills you can include on your Technical Support Specialist resume

Template 4 of 6: technical support specialist resume example.

Technical support specialists overlook problems that are beyond technical support representatives. They have greater knowledge of computer software and hardware. These specialists are focused on attending to technical requests to ensure productivity. Your job will require you to show excellent problem-solving and troubleshooting skills. Having great communication and the ability to explain things in layman’s terms will be useful because tech support specialists are relayers of information in a chain of teams. Here’s what a successful technical support specialist resume looks like:

   Quantify your achievements in numerical figures.

Quantifying your success is the finest strategy to draw in a new company. You can say how many support tickets you successfully resolved or how many bug-fixing reports you sent. You can also state how many individuals you were able to carry in a team if you have experience leading teams. Your resume will stand out with these numbers!

   Include relevant customer support experience from previous jobs.

One crucial skill that recruiters look for is the ability to communicate information to customers. If you list employment experience connected to customer support on your resume, it will speak for you. Working in retail or a call center are two examples of this!

Template 5 of 6: Technical Support Engineer Resume Example

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

Tips to help you write your Technical Support Engineer resume in 2024

   mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

Skills you can include on your Technical Support Engineer resume

Template 6 of 6: application support engineer resume example.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

Tips to help you write your Application Support Engineer resume in 2024

   demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

Skills you can include on your Application Support Engineer resume

As a hiring manager who has recruited technical support professionals at companies like Google, Microsoft, and Apple, I know what it takes to create a standout resume in this field. The following tips will help you showcase your skills and experience in a way that catches the attention of potential employers and sets you apart from other candidates.

   Highlight your technical expertise

Employers want to see that you have the technical skills needed to excel in a technical support role. Be sure to highlight your expertise in the following areas:

• Operating systems like Windows, Mac OS, and Linux
• Hardware components such as servers, routers, and switches
• Networking protocols and troubleshooting techniques
• Remote desktop and screen sharing tools

Avoid simply listing these skills without context. Instead, provide specific examples of how you've used them to solve problems and support end-users. For example:

Resolved complex network connectivity issues by analyzing packet captures using Wireshark and implementing firewall rule changes to restore service for over 500 users.

   Quantify your impact with metrics

Numbers speak louder than words when it comes to demonstrating your value as a technical support professional. Use metrics to quantify the impact of your work, such as:

• Number of tickets resolved per day/week/month
• Average resolution time for support requests
• Customer satisfaction scores or ratings
• Percentage reduction in escalations or repeat issues

Avoid vague statements that lack context, like:

• Handled a high volume of support tickets
• Provided excellent customer service

Instead, be specific and use numbers to back up your claims:

• Consistently resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating
• Reduced average ticket resolution time by 30% through process improvements and automation

   Showcase your problem-solving skills

Technical support is all about troubleshooting and problem-solving. Employers want to see examples of how you've used your analytical skills to diagnose and resolve complex issues. When describing your experience, focus on:

• The specific problem or challenge you faced
• The steps you took to investigate and identify the root cause
• The solution you implemented to resolve the issue
• The impact of your resolution (e.g. number of users affected, system downtime avoided)

For example:

Investigated and resolved a critical application performance issue affecting over 10,000 users worldwide. Collaborated with development teams to identify a memory leak in the code and implemented a patch, restoring normal operation within 2 hours and preventing an estimated $50,000 in lost productivity.

   Highlight your communication skills

As a technical support professional, you'll often need to explain complex technical concepts to non-technical users. Employers want to see that you have strong communication skills and can adapt your language to your audience. In your resume, include examples of how you've:

• Clearly explained technical solutions to end-users
• Created user guides, knowledge base articles, or other documentation
• Collaborated with cross-functional teams to resolve issues
• Presented technical information to stakeholders or leadership

Created a series of user guides and video tutorials on common IT issues, reducing helpdesk ticket volume by 25% and empowering users to resolve basic problems on their own.

   Include relevant certifications and training

In the technical support field, certifications demonstrate your knowledge and commitment to staying current with industry best practices. Be sure to include any relevant certifications you hold, such as:

• CompTIA A+, Network+, or Security+
• Microsoft Certified Solutions Expert (MCSE)
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

In addition to certifications, highlight any relevant training or professional development you've completed. This could include vendor-specific courses, online learning platforms like Coursera or Pluralsight, or in-person workshops and conferences.

Remember, the key is to focus on certifications and training that are directly relevant to the technical support role you're seeking. Avoid listing certifications that are outdated or not applicable to the position.

   Tailor your resume to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every application. To stand out, you need to tailor your resume to the specific job description and company. Here's how:

• Read the job description carefully and identify the key skills, experience, and qualifications required
• Highlight the parts of your background that match these requirements, using similar language and keywords
• Include specific examples and metrics that demonstrate your fit for the role
• Research the company and industry, and incorporate any relevant insights or terminology

For example, if the job description emphasizes experience with cloud computing platforms like AWS or Azure, be sure to highlight any relevant projects or certifications you have in this area. If the company is known for its commitment to customer service, include examples of how you've gone above and beyond to support end-users.

By tailoring your resume to the specific job and company, you'll show employers that you've done your research and are a strong fit for the role.

Writing Your Technical Support Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the largest text on your resume, typically 14-16pt font. It's best to use the name you use in professional contexts, which is likely the same one on your LinkedIn profile.

Make sure your name is on its own line and stands out from the rest of your contact details:

• John Q. Smith
• 123-456-7890 | [email protected] | linkedin.com/in/johnqsmith

Avoid these common mistakes:

• JOHN QUINCY SMITH (all caps looks unprofessional)
• John Smith, Technical Support Specialist (no job titles)
• John Smith, 123 Main St, New York, NY 10001, 123-456-7890, [email protected] (full address is unnecessary)

2. Include essential contact details

In addition to your name, your header should contain:

• Phone number
• Professional email address
• LinkedIn profile URL
• City and state (optional)

Technical support roles often require troubleshooting via phone, so listing your number is important. Use a professional email with a simple format like [email protected] . Avoid outdated domains like AOL or Hotmail that might age you.

Bad example:

• [email protected]

Good example:

If you have a strong LinkedIn profile, include the URL. Recruiters often cross-reference it with your resume. Just use the unique part after linkedin.com/, not the full link.

Tip: Ensure your LinkedIn is as compelling as your resume. Use our free LinkedIn Review tool to optimize your profile and showcase your technical support expertise.

3. Keep it clean and simple

Stick to a clean, easy-to-read design for your header. Use a common font like Arial or Calibri. Bold your name and consider using light dividing lines to separate it from your other details.

John Smith ———————— [email protected] | 212-555-1234 | New York, NY | linkedin.com/in/jsmith

Avoid graphics, photos, logos or other embellishments in your header. Applicant tracking systems can have trouble parsing those elements. Busy hiring managers also prefer simple, straightforward headers.

Remember, the goal is to make it easy for recruiters to know who you are and how to contact you. An uncluttered header with key details does the job best.

  Summary

A resume summary for technical support roles is optional. It can be beneficial if you're making a career change and your past experience doesn't directly align with technical support, or if you're an experienced professional with many years in the field. A summary allows you to provide additional context and highlight key skills that may not be immediately apparent from your work history alone.

However, avoid using an objective statement, as they are outdated and focus on your own goals rather than how you can contribute to the company. Instead, use your summary to showcase your most relevant qualifications and the value you bring to a technical support position.

To learn how to write an effective resume summary for your Technical Support resume, or figure out if you need one, please read Technical Support Resume Summary Examples , or Technical Support Resume Objective Examples .

1. Tailor your summary to the specific role

When crafting your technical support resume summary, it's crucial to align it with the specific job requirements. Many candidates make the mistake of using a generic, one-size-fits-all summary:

Experienced IT professional seeking a challenging technical support position to utilize my skills and grow my career.

Instead, highlight your most relevant technical support qualifications and the value you offer:

Technical Support Specialist with 5+ years of experience troubleshooting and resolving complex hardware, software, and network issues. Skilled at communicating with non-technical users and providing exceptional customer service. Seeking to leverage my expertise to improve customer satisfaction and retention for [Company Name].

2. Quantify your achievements

When possible, use numbers and metrics to quantify your accomplishments in your summary. This helps provide concrete evidence of your abilities and makes your summary more impactful. Compare the following examples:

• Experienced in resolving technical issues and providing customer support

Instead, quantify your experience like this:

• Resolved an average of 50+ technical support tickets per week while maintaining a 95% customer satisfaction rating

By incorporating numbers, you give hiring managers a tangible sense of your capabilities and the level of impact you can bring to their technical support team.

3. Showcase your technical and soft skills

A standout technical support resume summary should highlight both your technical expertise and your soft skills. Technical skills demonstrate your ability to troubleshoot and resolve issues, while soft skills show you can effectively communicate with and support customers.

Include specific technical skills, tools, and methodologies you're proficient in:

• Proficient in Windows, macOS, iOS, and Android troubleshooting
• Experienced with remote desktop tools, ticketing systems, and knowledge bases

Complement these with relevant soft skills:

• Excellent active listening and problem-solving abilities
• Strong written and verbal communication skills

By showcasing both skill sets in your summary, you demonstrate that you have the well-rounded expertise needed to excel in a technical support role.

  Experience

Your work experience section is the heart of your resume and should effectively demonstrate your ability to excel in a technical support role. Highlight your most relevant and impressive accomplishments, and show the impact you've made in previous positions.

1. Focus on customer service and problem-solving skills

Emphasize your customer service expertise and problem-solving abilities, as these are crucial for success in technical support roles. Showcase specific examples of how you've assisted customers and resolved complex issues.

• Resolved an average of 50+ customer inquiries daily, maintaining a 95% customer satisfaction rating
• Troubleshot and resolved complex software issues, reducing average ticket resolution time by 25%

Avoid generic statements that don't highlight your specific contributions:

• Responsible for answering customer questions
• Helped customers with technical problems

2. Highlight technical expertise and tools

Demonstrate your proficiency with relevant technical tools, systems, and methodologies used in your previous roles. This showcases your ability to adapt to new technologies and work efficiently.

• Expertly navigated Zendesk CRM to manage and prioritize customer tickets
• Utilized advanced troubleshooting techniques to diagnose and resolve network connectivity issues

Compare this to a resume that lacks specific tools and technologies:

• Used a ticketing system to manage customer inquiries
• Helped customers with network problems

3. Quantify your achievements with metrics

Whenever possible, use metrics to quantify your achievements and demonstrate the impact of your work. This helps hiring managers understand the scale and scope of your contributions.

• Implemented a new troubleshooting guide, reducing average call handle time by 90 seconds
• Maintained a first-call resolution rate of 85%, surpassing team targets by 15%

Improved efficiency by creating a troubleshooting guide and consistently met first-call resolution targets

While this example mentions positive achievements, it lacks the specific metrics that make the accomplishments more tangible and impressive.

4. Showcase promotions and career growth

If you've been promoted or taken on additional responsibilities in your previous technical support roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and succeed within an organization.

• Promoted to Senior Technical Support Representative after consistently exceeding performance targets
• Trained and mentored a team of 5 junior support representatives, contributing to a 20% increase in overall team efficiency

Avoid downplaying your career progression with vague statements:

• Worked as a Technical Support Representative and then got promoted
• Helped train new team members

  Education

The education section of your technical support resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the specific job you're applying for, emphasizing the skills and knowledge that are most valuable in the technical support field.

1. List your highest degree first

Start with your most recent or highest level of education, such as a bachelor's or associate's degree in a relevant field like computer science, information technology, or engineering. If you have multiple degrees, list them in reverse chronological order.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

2. Include relevant coursework and projects

If you're a recent graduate or have limited work experience, highlighting relevant coursework and projects can demonstrate your skills and knowledge to potential employers. Focus on courses and projects that showcase your technical abilities, problem-solving skills, and customer service experience.

• Relevant Coursework: Network Administration, Database Management, Software Troubleshooting
• Senior Project: Developed a user-friendly troubleshooting guide for common software issues, reducing support ticket response time by 20%

3. Showcase technical certifications

In the technical support field, certifications can be just as valuable as traditional degrees. If you have earned any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section or create a separate 'Certifications' section.

CompTIA A+ Certification Earned: September 2021

For senior-level technical support professionals, it's important to keep the education section concise and focus on your most impressive qualifications. Avoid listing outdated or irrelevant certifications, as they may distract from your more recent achievements.

4. Tailor your education section to the job

When applying for technical support positions, it's essential to customize your education section to highlight the skills and knowledge that are most relevant to the specific job. Review the job description carefully and emphasize the qualifications that match the employer's requirements.

For example, if the job description mentions a preference for candidates with experience in a specific operating system or software, make sure to highlight any related coursework or certifications you have.

• Bachelor of Arts in English Literature
• Relevant Coursework: Creative Writing, British Literature, Poetry Analysis
• Bachelor of Science in Information Technology
• Relevant Coursework: Operating Systems, Network Security, Technical Writing

Action Verbs For Technical Support Resumes

Actions speak louder than words. But for a technical support resume, action words speak the loudest to recruiters. Your profile should show words like … and … to display your ability to work best as technical support personnel. It is the profession where your past performance plays a great role so make sure to add these action verbs to your resume wherever possible:

• Troubleshoot
• Implemented

For more related action verbs, visit IT Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Technical Support Resumes

Skills for technical support resumes.

What goes into creating solid technical support? It certainly helps to have a solid grasp of programming languages and networks. But it's not just scientific and technology-based; it also involves sharing ideas and working in teams to find solutions to a wide range of issues. Effective time and project management is another skill that technical support must possess.

Having certifications in technical engineering, university degrees along with relevant hard skills should be included in your resume. They help recruiters identify a successful applicant who is experienced in the field and has solutions to all problems. Here is a list of all skills that you should include in your resume as long as you possess them:

• Technical Support
• Troubleshooting
• Active Directory
• Windows Server
• Operating Systems
• Software Installation
• System Administration
• Computer Hardware
• Network Administration
• Microsoft Access
• Engineering
• Telecommunications
• Virtual Private Network (VPN)
• IT Service Management
• Project Management
• Domain Name System (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Internet Protocol Suite (TCP/IP)
• Customer Service

How To Write Your Skills Section On a Technical Support Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Technical Support Resumes

This word cloud highlights the important keywords that appear on Technical Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other engineering resumes, cloud engineer.

Desktop Support

IT Specialist

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Technical Support Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Technical Support Resume

• Entry-Level
• Senior-Level

Technical Support Text-Only Resume Templates and Examples

Joseph Corbin (123) 456-7890 [email protected] 123 Carpenter Street, Philadelphia, PA, 12345

An IT professional with three years of experience specializing in technical support, customer service, and system administration. Adept at communicating effectively with customers to identify ideal solutions to technical issues and ensure client satisfaction.

Professional Experience

Technical Support Specialist, HP Pavilion, Philadelphia, PA October 2020 – Present

• Troubleshoot and resolve 25-35 tier I technical issues on a daily basis for HP desktop and laptop devices, diagnose hardware and software issues, conduct root-cause analysis, and escalate tier II and tier III issues to appropriate personnel
• Generate customer satisfaction ratings of 93% and receive recognition from management for achieving a top-three ranking in resolution times across a 30-person team
• Coordinate with the IT manager and technical support specialists to refine the knowledge base for recurring issues to reduce average call times by 5-10 seconds on average

Technical Support Representative, BestBuy, Philadelphia, PA May 2019 – October 2020

• Diagnosed and troubleshot technical issues related to computer devices, delivered quality customer service and achieved a 91% satisfaction rating on exit surveys
• Communicated empathetically with frustrated customers to resolve problems and calmly guided them through the technical support process

Bachelor of Science (B.S.) Information Technology Temple University Philadelphia, PA September 2015 – May 2019

• Information Technology
• Technical Support
• Root-Cause Analysis
• Customer Service
• Hardware Configuration

Mina Sayed (123) 456-7890 [email protected] 123 Pine Brook Dr, Miami, FL 12345

A Technical Support Specialist with five years of experience specializing in information technology, customer service, communication, and software configuration. A proven track record of interfacing with diverse clients to resolve complex software defects and technical issues.

Technical Support Specialist, Apple, Miami, FL October 2019 – Present

• Provide technical support to 30+ customers per day for Apple devices and products, translated complex technology concepts into accessible language, and deliver guidance to customers to deliver timely resolutions and ensure satisfaction
• Coordinate with the Training Manager to implement a new training program for 100+ representatives and support the development of new curriculum
• Deliver support to team members to identify appropriate solutions for issues using the company knowledge base, resulting in a 5% reduction in escalations

Technical Support Representative, Samsung, Miami, FL May 2017 – October 2019

• Fielded and resolved over 25+ technical issues per day related to Samsung mobile devices, supported customers retrieving lost data, and delivered step-by-step instructions to configure new phones and ensure optimal performance
• Achieved customer service ratings of 93% by utilizing conflict resolution techniques to calm frustrated customers quickly and efficiently

Bachelor of Science (B.S.) Information Technology University of Miami, Miami, FL September 2013 – May 2017

Meera Patel (123) 456-7890 [email protected] 123 W 15th Street, Minneapolis, MN 12345

A Technical Support Team Lead with 10+ years of experience leading high-performance teams to resolve complex software issues. A strong history of identifying opportunities to improve the delivery of technology solutions for client businesses.

Technical Support Team Lead, Salesforce.com, Minneapolis, MN October 2016 – Present

• Field 15+ tier III issues per day related to the Salesforce CRM platform, interface with customers to diagnose root causes, and achieve a 95% client satisfaction rating
• Provide training to end-users on the Salesforce CRM and deliver step-by-step instructions for configuration and updates to ensure optimal functionality based on customer needs
• Coordinate with the IT Manager to supervise a team of 25+ technical support representatives and deliver coaching and mentorship to improve performance

Technical Support Specialist, PeopleSoft, Minneapolis, MN May 2011 – October 2016

• Resolved technical issues for client businesses during the integration of the PeopleSoft HR solution, which included diagnosing complex configuration issues
• Coordinate with the escalations team to identify solutions for tier III issues and ensure timely resolution to maintain positive client relationships

Bachelor of Science (B.S.) Information Technology University of Minnesota, Minneapolis, MN September 2007 – May 2011

• Team Leadership
• Software Configuration
• Client Relations

Your technical support resume should demonstrate an ability to troubleshoot and resolve technical issues. Also, it must display your ability to deliver high-level customer service with a responsive approach and collaborate cross-functionally to offer solutions to complex technical problems. Review our list of tips and examples to accelerate your job search and land your next interview.

1. Create a profile by summarizing your technical support qualifications

Creating a compelling snapshot of your technical support career is the best way to draw the reader in. Start by listing your job title, years of experience, and three to four specializations that align with the job posting. In the subsequent sentences, establish yourself as a thought leader within your space.

For example, if you have a proven track record of implementing new processes to improve resolution times, highlight this information directly in your profile. If you supervise a team of 25 technical support representatives or collaborate with cross-functional groups, draw attention to these details in your summary. Providing these types of insights will help you tell your story and communicate the value you can bring to prospective employers.

Senior-Level Profile Example

Entry-level profile example, 2. create a powerful list of your technical support experience.

Create bullet points that emphasize your career achievements rather than job responsibilities to craft a results-driven professional experience section. Companies are interested in results, and as a technical support professional, it’s important to showcase the value of your contributions by incorporating data, metrics, and monetary figures.

Emphasize your ability to collaborate with cross-functional teams and translate complex technical concepts into accessible language, as you won’t always work solely with technical support and information technology (IT) professionals.

Senior-Level Professional Experience Example

Technical Support Team Lead, Salesforce.com, Minneapolis, MN

October 2016 – Present

Entry-Level Professional Experience Example

Technical Support Specialist, HP Pavilion, Philadelphia, PA

October 2020 – Present

3. List your technical support education and certifications

In addition to your education, feature any relevant certifications you’ve achieved throughout your technical support career. Although most employers will be more interested in your professional experience, obtaining other credentials will show you are motivated to advance your IT career.

For instance, earning a Microsoft 365 Advanced Administrator credential requires a deep dive into the platform’s sophisticated tools and will position you as an expert. A certification alone won’t guarantee an interview for senior-level job seekers, but it will show prospective employers you’re committed to continuous learning.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Bachelor of Science (B.S.) Information Technology
• Temple University, Philadelphia, PA | 2016

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Microsoft 365 Administrator Advanced, Microsoft, 2020
• Certified Information Systems Security Professional (CISSP), International Information System Security Certification Consortium, 2019

4. Make a list of your technical support-related skills and proficiencies

Most organizations rely on some form of applicant tracking system (ATS) to identify qualified candidates for job openings. To get your resume through the initial screening process and into the hiring manager’s hands, incorporate keywords from the job description directly into your profile, professional experience, and skills section. Below, you’ll find a list of key terms and skills you may encounter while applying for technical support positions:

5. Highlight your communication and cross-collaboration skills

Technical support requires much more than solving IT issues and troubleshooting computer problems. Emphasize your deep technical expertise, and highlight your communication and cross-functional leadership experience. As a technical support engineer, you’ll be interfacing with a range of professionals, so it’s important to focus on your ability to communicate effectively with both technical and non-technical personnel.

6. Showcase specialized training and IT credentials

Beyond listing certifications you earned as a technical support professional, highlight special skills that will draw the attention of hiring managers. For example, if you earned a Certified Information Systems Security Professional (CISSP) certification that positions you as a cybersecurity expert, note in your resume summary that you are adept at improving the IT security posture of businesses. If you are applying for a position that will center on Microsoft 365 and you are a Microsoft Certified IT Professional, note this in your profile because it will position you as an ideal candidate for the job.

How To Pick the Best Technical Support Resume Template

When selecting your template, prioritize structure and readability over visual appeal. Content is king. Your professional experience, skills, and education should always be the focal point of your resume. Hiring managers will always be more interested in your achievements and qualifications than the style of your template.

Frequently Asked Questions: Technical Support Resume Examples and Advice

What are common action verbs for technical support resumes -.

Action verbs help hiring managers visualize your contributions, but it’s easy to find yourself running short on action verbs during the resume-building process. Differentiating your word choice can enhance the quality of your bullet points and eliminate the appearance of redundancy.

Try these action verbs to craft your professional experience section:

How do you align your resume with a technical support job description? -

According to the Bureau of Labor Statistics , jobs for technical support engineers, also known as computer support specialists, are projected to grow by 6% from 2021 to 2031, which is average compared to most occupations. This growth is driven by a need to provide technical help and training to businesses but might be offset as some organizations explore artificial intelligence (AI) such as chatbots for tech support. Also, smaller businesses might contract with an IT-managed services provider (MSP) rather than hire an in-house technical support professional.

Although these projections are fairly optimistic, still align your resume with the job description to secure interviews for the most lucrative opportunities. For example, suppose a company is looking for a technical support expert specializing in hardware configuration. Provide specific examples of this in your professional experience section. Or, maybe a company wants to hire a tech support professional who can manage other technical support staff. Be sure to showcase leadership and management experience to draw the attention of the hiring manager.

What is the best technical support resume format? -

The reverse chronological format is ideal for most resumes, including technical support. This approach ensures your most recent and relevant experience is featured at the top of your document. Even at the entry level, it’s best to avoid functional resume formats. If you lack hands-on experience, you’d still be much better served by illustrating certifications and academic projects rather than only listing skills.

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Crafting a strong cover letter helps your chances of landing an interview during a job search. The key to creating a compelling cover letter is to customize your document for the organization you’re applying to. Read our Information Technology IT cover letter guide to learn how. For other related cover letter examples, see our computer science and software engineer cover letter guides.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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5 Technical Support Resume Examples & Writing Guide

Need help creating a technical support resume that gets interviews? Our guide provides 5 real-world resume samples and step-by-step writing tips. Learn how to highlight your technical skills and support experience to impress hiring managers. By following our expert advice, you'll have a job-winning technical support resume ready to go. Start building your standout resume now.

A solid resume is very important if you want to get hired in technical support. But knowing what to include and how to describe your skills isn't always obvious.

This guide provides 5 great technical support resume samples you can learn from. It also explains the key sections every support resume should feature, like:

• A summary that grabs the hiring manager's interest
• Technical skills and certifications that prove your chops
• Relevant support experience and achievements
• Education and training that developed your knowledge

With these examples and tips, you'll be able to create a technical support resume that stands out and lands you more interviews. By the end, you'll know exactly how to showcase your customer service skills, problem-solving abilities, and technical expertise in a way that gets hiring managers excited to talk to you.

So if you're ready to move up in your technical support career, keep reading. You'll soon have a powerful resume that opens doors and maximizes your opportunities.

Common Responsibilities Listed on Technical Support Resumes

• Providing technical assistance and support to customers or end-users
• Troubleshooting and resolving software, hardware, and network issues
• Analyzing and diagnosing technical problems
• Installing, configuring, and maintaining computer systems and software
• Documenting and tracking reported issues and resolution steps
• Creating and maintaining knowledge base articles or FAQs
• Training and assisting users in the use of software or hardware
• Monitoring system performance and ensuring optimal operation
• Collaborating with other teams, such as development or engineering, to resolve complex issues
• Providing recommendations for system improvements or upgrades
• Adhering to company policies, procedures, and service level agreements (SLAs)

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How to write a Resume Summary

The summary or objective section of your resume holds significant importance as it presents the “big picture” of your skills, expertise, and career trajectory. It needs to embody the essence of your professional journey and aspirations in a concise yet effective manner.

Sound complex? Fear not. By breaking down the task into manageable parts, you can craft a compelling section that genuinely represents your career achievements and ambitions as a Technical Support specialist. The following guide aims at unravelling the complexity by spelling out clear points for consideration while developing your summary.

Understand your own Career Narrative

Start by asking yourself – what story does your work experience tell about you? Is it a tale of consistent growth in technical support, a story of diverse experiences across technologies, or a narrative of an expert in a specific niche? Reflecting on your own experiences and future aspirations in your resume's objective section provides a personal touch that helps the reader connect with your journey.

Reach out for the Stars, Practically

In the objective section, convey your career goal. As a technical support professional, this might be about wishing to gain expertise in a particular technology, aiming for a supervisory role, or about improving customer satisfaction. However, ensure that it's a realistic and achievable one. An objective that's grounded in practicality instills more confidence in the potential employer about your understanding of your professional growth.

Show your Expertise

Your summary should highlight the key skills you’ve mastered as a Technical Support professional. This could range from troubleshooting software issues to managing customer relationships. Mention the skills that are particularly relevant to the role you're aiming for. Just make sure to avoid using excessively technical language; the aim is to make it universally understandable.

Assert your Achievements

Without bragging, your summary should speak of the highs in your career—the moments of surpassing goals or excelling in tasks. Quantify your achievements wherever possible. For instance, if you reduced downtime or increased efficiency during your tenure, mentioning it in a quantified way provides a clearer picture of your contribution.

Leverage Professional Associations

If you're a member of a well-known professional association or have any pertinent certifications in your field, do include these in your summary. These elements lend authority to your expertise and increase your perceived credibility.

Writing a captivating summary or objective for your resume is a balanced act of presenting your personal journey, lofty yet grounded ambitions, key skills, praiseworthy achievements, and professional affiliations. Remember, the aim is not to oversell yourself, but to assert your value proposition as a reliable and proficient Technical Support professional.

Strong Summaries

• Experienced Technical Support Specialist with 5+ years of experience in a high-volume, fast-paced environment. Strengths include troubleshooting, excellent communication skills, and patience to handle difficult technical issues.
• Certified IT professional with 6 years in software support. Proven ability to troubleshoot complex issues, and exceptional proficiency in managing customer expectations and ensuring customer satisfaction.
• Well-organized Technical Support Specialist known for solving challenging networking problems, particularly phishing and malware issues. Capable of explaining complex tech concepts in easy to understand language.
• Dedicated IT professional competent in setting up, managing, and troubleshooting various operating systems. Profound understanding of hardware and software, along with their compatibility issues.

Why these are strong ?

The above examples are good because of several reasons. First, they effectively summarise the years of experience the job seeker has and in what capacity, which gives employers a clear idea of their background. Secondly, each example mentions specific strengths or competencies which can be validated during the job performance. Lastly, they all highlight a professional trait - patience, customer satisfaction, problem-solving abilities, dedication - that contributes to a successful technical support role. These examples would provide a solid base for employers to assess the candidate’s abilities and aptitude.

Weak Summaries

• Experienced support tech person.
• College grad who fixed friends' computers.
• Techie guy, good with computers and stuff.
• I have done tech support.
• Like working on computers, looking for a tech job.

Why these are weak ?

Each of these examples are flawed for a number of reasons. First, they lack details about the specific types of skills, tasks, or software that the technical support specialist is proficient in. Hiring managers need specific examples of your expertise to get a sense of what you bring to the table.

Second, they do not communicate the individual's professional experience effectively. 'Experienced support tech person' or 'I have done tech support.' do not provide any context such as the duration of the experience, the nature of work etc.

Third, they use unprofessional language. Calling yourself a 'Techie guy' or saying you 'like working on computers' isn't professional and doesn't communicate your skills effectively. It's crucial to use professional language to show that you take your career seriously.

Finally, rambling phrases like 'good with computers and stuff' or 'looking for a tech job' are not specific and do not indicate a focused career goal. A professional summary should have a clear, concise statement of your career goals.

In all, these examples lack the necessary details about skills, experience, and professional goals that a strong professional summary should have, potentially leading the hiring manager to overlook the resume.

Showcase your Work Experience

Yes, you have reached the right place to get all the insights you need to construct the best possible Work Experience section for your resume, especially catered to a Technical Support role. In a world that thrives on being technologically sound, a technically adept individual plays a significant role. Your resume's Work Experience section is the backbone of your application, recreating a picture of your professional journey and achievements for the recruiter Right off the bat, let's delve into how we can due justice to this crucial segment of your resume.

Know What to Include

A common mistake among many applicants is either including too much information or leaving important details out. Your Work Experience section should comprehensively but concisely cover the positions you've held, duration of employment, companies you've worked for, and core responsibilities fulfilled.

Remember that each point should include tangible actions, their subsequent results, and the skills or tools utilized to achieve the outcome. For example, if you conducted software troubleshooting, be sure to mention the types of software and the end result, like improved system performance, customer satisfaction rate, or error reduction.

Tailor to the Role

An important principle of successful resumes is that they resonate with the specific role applied for. This involves highlighting relevant responsibilities and achievements in your past roles that align with requirements of the role you're applying for.

When you draft your Work Experience section for a Technical Support role, focus on issues related to problem-solving, customer services, system maintenance, or troubleshooting, which are valuable skills for such roles. Dig through your professional past and pull out instances where you've demonstrated these skills successfully.

Quantify your achievements and impact using concrete numbers, metrics, and percentages to demonstrate the value you brought to your previous roles.

Leverage Action Verbs

The power of action verbs in a resume is often underestimated. Implement the wise practice of beginning each point under your Work Experience with strong, descriptive action verbs. Choosing verbs that portray technical proficiency, leadership, or customer relations, depending on the specific accomplishment or responsibility, can give your points an impactful start.

Certain words such as 'spearheaded', 'engineered', or 'facilitated' reflect an individual who is action-oriented and can stimulate a positive image of you in the recruiter's mind.

Do Not: Overwhelm with Technical Jargon

While it's good to demonstrate your technical knowledge, overwhelming your resume with jargon can make it hard for non-technical recruiters to understand. Strike a balance between showcasing your deep technical vocabulary with easily understandable language. It better communicates your technical proficiency without confusing or distancing the reader.

In conclusion, your Work Experience section is a reflection of how you have employed your skills to generate results and contribute to past roles. Authenticity, thoroughness, and thoughtful presentation can make your Work Experience section genuine, impactful, and insightful - setting a great first impression even before the interview begins. Remember to stick to relevance and voice your experience confidently and consicely. Enjoy the journey as you narrate your professional story!

Strong Experiences

• Resolved 95% of technical issues within the given timeframe, resulting in a significant increase in customer satisfaction rates
• Introduced a new knowledge-based resource which led to a 50% reduction in repeat calls for similar issues
• Pioneered the implementation of a ticketing system to streamline support requests, reducing response time by 40%
• Achieved the 'Employee Excellence' award multiple times due to customer feedback and metric results
• Trained 10 colleagues on software troubleshooting, boosting department's efficiency by 30%

These examples are good as they specifically showcase the individual's achievements in past roles, rather than merely listing responsibilities. They also encapsulate the use of powerful action verbs (such as 'resolved', 'introduced', 'pioneered') and concrete numerical data to highlight the result of the individual's efforts. This can give a clearer picture to employers regarding the candidate's capabilities and how they might add value to their organization.

Weak Experiences

• Just doing my work
• Worked in tech support
• Fixed stuff
• Answered calls and did stuff
• Assisted people with their computer problems
• I have worked as technical support

The above examples are bad practices because of their vagueness and lack of specificity. They do not provide any concrete information about the job duties performed, the skills used, or the accomplishments achieved during the employment period. These broad statements do not say much about the individual's competence or experience in the role. It's also crucial to avoid using colloquial language like 'did stuff'. This might come across as unprofessional and can leave a negative impression on recruiters. For a technical support resume, it's important to highlight technical skills, problem-solving capability, and customer service skills in a descriptive manner instead of such non-descriptive phrases.

Skills, Keywords & ATS Tips

In your Technical Support resume, both hard and soft skills are equally important. Hard skills are the technical abilities you need to solve customers' issues. On the other hand, soft skills are essentially your personality traits that affect how you work and interact with others.

Hard Skills In a Technical Support Resume

Hard skills in a Technical Support context usually revolve around knowing specific technologies, software, or tools. For example, proficiency in operating systems like Windows or Linux, knowledge of networking protocols, or experience with specific support tools. Including these hard skills in your resume will demonstrate you can effectively perform the tasks required in the role.

Soft Skills In a Technical Support Resume

Soft skills, although difficult to measure, play a critical part in successful technical support. These can include communication, patience, problem-solving and most importantly, empathy. Since you will be interacting with people and solving their problems, these qualities will greatly enhance your ability to do the job effectively.

The Connection Between Keywords, ATS, and Matching Skills

Keywords play a significant role in helping your resume get noticed. These are usually skill related words or phrases that employers look for in a resume. An Applicant Tracking System (ATS) is software that companies use to filter resumes. It scans and ranks them based on how well they match the job description.

When a job post specifies certain skills, the ATS will look for those exact terms in your resume. So, you need to make sure you use the same language as in the job description. For example, if the job post lists "strong communication skills," then it's a good idea to include that phrase on your resume.

This is how keywords, the ATS, and matching skills all connect. When you include matching hard and soft skills as keywords on your resume, it increases your chances of getting through the ATS and getting your resume seen by the hiring manager.

Top Hard & Soft Skills for Full Stack Developers

Hard skills.

• Troubleshooting
• Network Configuration
• Hardware Repair
• Software Installation
• System Diagnostics
• Database Management
• Cybersecurity
• Cloud Computing
• Programming
• Operating Systems
• Virtualization
• Mobile Device Management
• Server Administration
• Data Recovery

Soft Skills

• Communication
• Problem-Solving
• Customer Service
• Adaptability
• Time Management
• Critical Thinking
• Attention to Detail
• Stress Management
• Conflict Resolution
• Active Listening
• Flexibility
• Technical Writing

Top Action Verbs

Use action verbs to highlight achievements and responsibilities on your resume.

• Implemented
• Collaborated
• Troubleshot
• Communicated
• Coordinated
• Prioritized

Education & Certifications

Adding your education and certificates to your resume is essential, especially as a Technical Support representative. First, locate the best spot on your resume, typically under 'Education' or 'Professional Development.' List your educational qualifications in a reverse-chronological order. Mention the program or degree, the institution, and the year of completion. For certifications, include the title of the certificate, the issuing organization, and the date obtained. Remember to only mention relevant training for the role you are applying for. This method offers a clear, precise portrayal of your academic achievements and professional development.

Some of the most important certifications for Technical Supports

Entry-level certification for IT technicians covering a wide range of technical topics.

Basic understanding of cloud services and how those services are provided with Microsoft Azure.

Covers a broad range of networking concepts and technologies.

Best practices for IT service management.

Provides the skills needed to start a career in IT support.

Validates technical expertise in designing and deploying scalable systems on AWS.

Resume FAQs for Technical Supports

What is the ideal resume format for a technical support role.

The most recommended resume format for a technical support role is the reverse-chronological format. This format highlights your work experience and technical skills in a clear and organized manner, making it easier for recruiters to quickly identify your qualifications.

How long should a technical support resume be?

A technical support resume should typically be one page in length for candidates with less than 10 years of experience. If you have more extensive experience, you can extend it to two pages. However, it's essential to keep your resume concise and focused on the most relevant information.

What technical skills should be included in a technical support resume?

Some essential technical skills to include in a technical support resume are proficiency in troubleshooting hardware and software issues, knowledge of operating systems (e.g., Windows, macOS, Linux), familiarity with networking concepts, and experience with help desk software or ticketing systems. Additionally, you can highlight any specific technical certifications or programming languages you possess.

How can I highlight my customer service skills in a technical support resume?

To highlight your customer service skills, you can include examples of how you provided excellent support to customers or clients. Emphasize your ability to communicate technical information clearly, your patience in resolving issues, and your commitment to ensuring customer satisfaction. You can also include any relevant customer service training or certifications you have.

What are some effective ways to quantify achievements in a technical support resume?

Quantifying your achievements can make your technical support resume more impactful. You can include metrics such as the number of support tickets resolved within a specific timeframe, the percentage of positive customer feedback received, or the reduction in response times achieved through process improvements you implemented. These quantifiable accomplishments demonstrate your effectiveness and impact in the role.

Technical Support professionals troubleshoot software/hardware issues, guiding customers through solutions. Key skills: technical expertise, problem-solving, communication. To craft a compelling resume: - Highlight technical certifications and hands-on experience - Quantify achievements (e.g., reduced resolution times by 20%) - Emphasize customer service and interpersonal skills - Tailor your resume to the job requirements A well-crafted resume showcases your ability to excel in this vital customer-facing role.

Highly motivated and experienced Technical Support professional with a proven track record of delivering exceptional customer service and resolving complex technical issues. Skilled in troubleshooting, problem-solving, and effective communication, ensuring customer satisfaction and maintaining strong client relationships.

• Provided advanced technical support for a diverse range of software and hardware products, maintaining a 95% customer satisfaction rating.
• Collaborated with cross-functional teams to identify and resolve complex technical issues, reducing average resolution time by 30%.
• Developed and implemented a comprehensive knowledge base, improving team efficiency and reducing training time for new hires by 25%.
• Mentored and trained junior team members, fostering a culture of continuous learning and development.
• Conducted regular performance reviews and provided constructive feedback, contributing to a 20% improvement in team productivity.
• Handled a high volume of inbound customer inquiries, consistently meeting or exceeding performance targets.
• Troubleshot and resolved technical issues related to software, hardware, and network connectivity.
• Maintained detailed documentation of customer interactions and solutions, contributing to a 15% reduction in repeat issues.
• Collaborated with the Quality Assurance team to identify and report product bugs, leading to improved software stability.
• Participated in cross-functional projects to streamline support processes, resulting in a 10% increase in team efficiency.
• Assisted senior technicians in diagnosing and resolving hardware and software issues for clients.
• Provided basic troubleshooting and remote support for a diverse range of technical problems.
• Maintained accurate inventory records and performed routine maintenance tasks on company equipment.
• Shadowed experienced team members to learn best practices and develop professional skills.
• Received positive feedback from clients and supervisors for strong work ethic and attention to detail.
• Technical Support
• Problem Solving
• Multi-tasking
• Remote Support

As a Technical Support Engineer, you'll be the go-to expert for troubleshooting complex technical issues, ensuring systems run smoothly, and providing top-notch customer service. To craft an impressive resume, lead with a compelling summary highlighting your technical prowess, problem-solving abilities, and communication skills. Detail relevant experience in IT support roles, showcasing your adeptness at diagnosing and resolving system glitches. Emphasize your proficiency in coding, networking, and familiarity with various software and hardware. Don't forget to underscore your educational background in computer science or a related field.

Highly skilled Technical Support Engineer with a proven track record of delivering exceptional customer service and resolving complex technical issues. Adept at troubleshooting hardware and software problems, optimizing system performance, and implementing innovative solutions to enhance user experience. Committed to staying up-to-date with the latest technologies and industry trends to provide the best possible support to clients.

• Led a team of 8 technical support engineers, ensuring timely resolution of customer issues and maintaining a 98% customer satisfaction rating.
• Developed and implemented a new ticketing system, reducing average resolution time by 25% and increasing team efficiency.
• Collaborated with cross-functional teams to identify and resolve recurring issues, resulting in a 30% reduction in ticket volume.
• Provided in-depth technical training to junior team members, improving their troubleshooting skills and knowledge of Cisco products.
• Recognized as "Employee of the Quarter" twice for outstanding performance and dedication to customer success.
• Handled escalated technical support cases for Microsoft Office 365 and Azure, successfully resolving 90% of issues within SLA.
• Created and maintained a comprehensive knowledge base, reducing the time spent on recurring issues by 40%.
• Conducted regular webinars and training sessions for customers, educating them on best practices and new features.
• Assisted in the development and testing of new troubleshooting tools, improving the efficiency of the support team.
• Mentored new hires, helping them develop their technical skills and adjust to the fast-paced support environment.
• Provided front-line technical support for Dell hardware and software products, consistently exceeding customer satisfaction targets.
• Troubleshot and resolved a wide range of technical issues, including hardware failures, software bugs, and network connectivity problems.
• Collaborated with senior engineers to develop and implement process improvements, reducing call handling time by 15%.
• Created and delivered training materials for new product launches, ensuring the team was well-prepared to support customers.
• Participated in a cross-functional team that developed a new remote support tool, improving first-call resolution rates by 20%.
• Microsoft Office
• Scripting (Python, Bash)
• Ticketing Systems (Zendesk, ServiceNow)
• Remote Support Tools (TeamViewer, LogMeIn)
• Documentation
• Training & Mentoring
• Analytical Problem Solving

Technical Support Specialists are the front-line problem solvers who ensure seamless technology operation for customers. They diagnose and resolve hardware, software, and system issues through skilled troubleshooting and clear communication. When crafting your resume, highlight your technical expertise by listing relevant certifications, programming languages, and software proficiencies. Demonstrate your ability to calmly assess problems, think critically, and provide effective solutions. Include examples of positive customer interactions that showcased your patience and knack for breaking down complex concepts.

Accomplished Technical Support Specialist with a proven track record of delivering exceptional customer service and resolving complex technical issues. Skilled in troubleshooting, problem-solving, and effective communication. Passionate about staying up-to-date with the latest technologies and providing innovative solutions to enhance user experience and satisfaction.

• Provided advanced technical support for Cisco's networking and security products, ensuring timely resolution of complex customer issues.
• Maintained a 98% customer satisfaction rating by consistently delivering high-quality support and fostering strong relationships with clients.
• Developed and implemented a comprehensive knowledge base, reducing average call handling time by 25% and improving team efficiency.
• Collaborated with cross-functional teams to identify and resolve recurring issues, resulting in a 30% reduction in escalated cases.
• Mentored and trained junior team members, contributing to a 20% improvement in overall team performance.
• Delivered exceptional technical support for Dell's hardware and software products, achieving a 95% first-call resolution rate.
• Collaborated with customers to diagnose and resolve technical issues, ensuring minimal downtime and enhanced productivity.
• Developed and maintained comprehensive documentation and user guides, improving the efficiency of the support process.
• Participated in product training and certification programs, staying current with the latest technologies and industry best practices.
• Assisted in the onboarding and training of new team members, contributing to a seamless transition and improved team performance.
• Provided technical support for Microsoft's software products, including Windows, Office, and Azure, ensuring customer satisfaction.
• Troubleshot and resolved a wide range of technical issues, maintaining a 92% customer satisfaction rating.
• Collaborated with product development teams to provide valuable feedback and insights, contributing to product improvements.
• Developed and delivered training sessions for customers, empowering them to effectively utilize Microsoft products and features.
• Participated in special projects aimed at streamlining support processes and enhancing the overall customer experience.
• Ticketing Systems

An Application Support Analyst ensures efficient software operations by troubleshooting issues, assisting end-users, and maintaining system performance. They serve as a bridge between technical teams and clients, requiring excellent problem-solving, customer service, and communication skills. When crafting your resume, highlight your technical proficiency with relevant applications, ability to explain complex concepts clearly, and proven track record of resolving user queries effectively. Quantify achievements such as reduced resolution times or increased user satisfaction. Tailor your resume to the specific job requirements for a compelling Application Support Analyst profile.

Meticulous and dedicated Application Support Analyst with over 7 years of experience in troubleshooting, maintaining, and optimizing software applications. Adept at collaborating with cross-functional teams to ensure seamless application performance and user satisfaction. Proven track record of implementing effective support strategies and resolving complex technical issues in fast-paced environments.

• Spearheaded the implementation of a proactive monitoring system, reducing application downtime by 40% and improving overall system stability.
• Collaborated with development teams to identify and resolve performance bottlenecks, resulting in a 25% improvement in application response times.
• Developed and maintained comprehensive documentation for application support processes, ensuring effective knowledge transfer and reducing onboarding time for new team members by 30%.
• Provided exceptional technical support to a user base of over 5,000, consistently achieving a 98% customer satisfaction rating.
• Conducted regular application health checks and performance tuning, optimizing system resources and improving efficiency by 20%.
• Managed a portfolio of 15+ business-critical applications, ensuring high availability and prompt issue resolution.
• Implemented an automated alert system, reducing incident response time by 40% and minimizing business impact.
• Collaborated with business stakeholders to gather requirements and provide technical guidance on application enhancements and upgrades.
• Developed and delivered training sessions for end-users, improving application adoption and reducing support tickets by 30%.
• Participated in disaster recovery exercises and maintained business continuity plans, ensuring swift recovery in the event of an outage.
• Provided first-line support for a suite of enterprise applications, troubleshooting and resolving user issues in a timely manner.
• Assisted in the development and execution of application test plans, ensuring smooth deployments and minimal post-release issues.
• Collaborated with cross-functional teams to identify and implement process improvements, enhancing overall application support efficiency by 15%.
• Maintained detailed incident reports and contributed to the knowledge base, facilitating faster issue resolution and reducing duplicate tickets by 25%.
• Participated in on-call rotation, providing 24/7 support for critical applications and ensuring minimal business disruption.
• Application Troubleshooting
• Incident Management
• Performance Tuning
• Agile Methodologies
• AppDynamics
• Root Cause Analysis
• Technical Documentation

Support Engineers provide technical assistance by identifying, investigating, and resolving hardware/software issues. They collaborate with various teams and ensure excellent customer service. When writing a resume, highlight your technical knowledge, troubleshooting experience, communication skills, and ability to explain complex problems clearly. Include relevant certifications and quantifiable achievements demonstrating your expertise.

Dynamic and proactive Support Engineer with a proven track record of delivering exceptional technical support and customer service. Adept at troubleshooting complex issues, optimizing system performance, and implementing innovative solutions to enhance user experience. Known for strong communication skills, ability to translate technical concepts to non-technical audiences, and fostering positive relationships with clients and colleagues.

• Spearheaded the implementation of a new ticketing system, resulting in a 30% reduction in average response time and a 25% increase in customer satisfaction scores.
• Developed and delivered comprehensive training programs for junior support staff, leading to a 40% improvement in first-call resolution rates.
• Collaborated with cross-functional teams to identify and resolve critical system issues, minimizing downtime and ensuring a seamless user experience for over 10,000 clients.
• Provided in-depth technical support for the company's flagship construction management software, handling an average of 50+ complex cases per week.
• Continuously monitored system performance and implemented proactive measures to prevent potential issues, resulting in a 20% reduction in incident volume.
• Served as the primary technical contact for a diverse portfolio of clients, providing exceptional support for Zendesk's customer service platform.
• Conducted thorough investigations of reported issues, consistently achieving a 95%+ success rate in identifying root causes and implementing effective solutions.
• Developed a comprehensive knowledge base of common issues and their resolutions, which reduced average handle time by 15% and improved team efficiency.
• Collaborated with the product development team to provide valuable insights and recommendations based on customer feedback, contributing to the successful launch of new features.
• Mentored and trained new team members, fostering a culture of continuous learning and professional development.
• Provided front-line technical support for Cisco's wide range of networking products, ensuring high levels of customer satisfaction.
• Skillfully troubleshot and resolved complex hardware and software issues, consistently meeting or exceeding performance metrics.
• Developed and maintained detailed documentation of common issues and their solutions, contributing to the team's collective knowledge and efficiency.
• Collaborated with senior engineers to escalate and resolve critical issues, demonstrating strong problem-solving and communication skills.
• Actively participated in team meetings and training sessions, staying up-to-date with the latest industry trends and best practices.
• Customer service
• Technical support
• Problem-solving
• System administration
• Software development
• Escalation management
• Training and mentoring
• Ticketing systems
• Performance optimization
• Incident management
• Cross-functional collaboration

11 Technical Support Resume Examples and Templates for Your Successful 2024’s Job Search

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• • Provided comprehensive technical support to customers, resolving over 90% of issues in the first contact, leading to a 30% reduction in ticket escalations.
• • Led the effort to document and streamline troubleshooting procedures, resulting in a 20% decrease in resolution time for common issues.
• • Managed and prioritized the ticket queue, handling 50+ tickets daily, ensuring timely responses and resolutions.
• • Collaborated with engineering teams to identify and resolve systemic issues, reducing recurring technical problems by 40%.
• • Presented weekly status reports to management, highlighting key metrics and areas for improvement, leading to actionable insights.
• • Developed training materials and conducted onboarding sessions for new team members, increasing team productivity by 25%.
• • Assisted in managing the support ticket queue, providing timely responses to customer inquiries and technical issues.
• • Conducted initial troubleshooting steps for hardware and software issues, escalating complex cases to second-level support.
• • Documented customer interactions and resolutions in the CRM system, ensuring comprehensive case records.
• • Received commendations for exceptional customer service skills, maintaining a customer satisfaction rating of 95%.
• • Collaborated with senior support specialists to develop and refine troubleshooting guides, improving overall team efficiency.
• • Provided first-line technical support for university staff and students, resolving issues related to software, hardware, and network connectivity.
• • Implemented and maintained knowledge base articles, resulting in a 15% reduction in repeat inquiries.
• • Facilitated the setup and maintenance of computer labs and classroom technology, ensuring optimal performance for academic use.
• • Monitored system performance and proactively addressed potential issues, contributing to a 25% decrease in downtime.

Technical Support professionals are the unsung heroes of your everyday tech battles. They rescue you from the abyss of software malfunctions and hardware glitches, making the digital world navigable. Their expertise transforms chaos into functioning systems, vital for personal and business needs.

These specialists must be adept at problem-solving and possess exceptional communication skills. Employers value those who swiftly resolve issues and enhance user experience. Your Technical Support resume should precisely highlight these capabilities to stand out in the job market.

Director of Technical Support Services Resume Example

As the Director of Technical Support Services, you're responsible for ensuring that your team provides top-notch support and maintains high customer satisfaction. Your resume should highlight your experience with team management, customer escalations, budgeting, and process improvement. It's important to showcase your knowledge of various technologies like CRM systems, ticketing tools, and cloud services. Don't forget to emphasize your soft skills such as conflict resolution, communication, and adaptability. Remember, successful Technical Support resumes should strike a balance between technical expertise and people management.

Technical Support Team Lead Resume Example

As a Technical Support Team Lead, you’re in charge of guiding the support team, solving complex user issues, and coordinating with other departments. Your resume should show skills in team management, troubleshooting, project coordination, and a detailed understanding of software and hardware support processes. It’s vital to spotlight your expertise in critical technologies like SQL, operating systems, and cloud services. Add soft skills like communication, conflict resolution, and patience, as they’re key for managing a team and handling customer interactions. Always remember, your resume’s efficiency speaks louder than its fluff, so keep everything relevant and concise.

Senior Technical Support Engineer Resume Example

Senior Technical Support Engineers are responsible for resolving complex technical issues, ensuring customers have a seamless experience with the company’s products. On your resume, highlight your troubleshooting skills, client communication, system monitoring, and experience with incident management. Broad knowledge in network protocols, operating systems, and proficiency with tools like SQL and Python is essential. Your soft skills should include excellent problem-solving capabilities, strong communication, and a high level of empathy when assisting clients. The big thing to remember is to showcase how effectively you can blend technical know-how with customer service excellence.

Technical Support Analyst Resume Example

A Technical Support Analyst in a company is responsible for troubleshooting and resolving software and hardware issues to keep operations running smoothly. Your resume should reflect experience with system diagnostics, customer service, and issue resolution, highlighting any impactful projects or significant achievements in these areas. Include your proficiency in tools like SQL, Microsoft Office Suite, and incident management software, as these hard skills show that you're technically adept. Don't forget to mention your communication abilities, patience, and problem-solving mindset since these people skills can set you apart from other candidates. Remember, a succinct, clear presentation emphasizing relevant experience and skills can significantly boost your chances of getting the job.

Entry-Level Technical Support Representative Resume Example

Entry-Level Technical Support Representatives are pivotal in helping customers troubleshoot and resolve technical issues within a company. Their resumes should list responsibilities such as providing first-line support, managing customer queries, and maintaining logs of issues reported and resolved. Highlight skills in areas like networking, basic scripting, and familiarity with software tools like ticketing systems or CRM platforms. You should also mention soft skills like clear communication, patience, and a customer-focused attitude to show you can handle client interactions effectively. Always remember to tailor your Technical Support resume to reflect how your experience and skills match the job description you're applying for.

IT Technical Support Officer Resume Example

Your role as an IT Technical Support Officer is crucial in ensuring the smooth operation of your company's computer networks, hardware, and software. Your resume should prominently feature responsibilities such as troubleshooting technical issues, maintaining IT infrastructure, and providing user support and training. Highlight hard skills like proficiency with network protocols, operating systems, and specific software applications relevant to the job you're aiming for. Additionally, include soft skills such as patience, effective communication, and the ability to work well under pressure to solve user problems efficiently. Always remember that your resume should reflect your capacity to handle both technical and interpersonal challenges effectively.

Technical Support Specialist Resume Example

Technical Support Specialists are responsible for resolving technical issues and maintaining the IT systems within a company. On your resume, you should include responsibilities like troubleshooting software/hardware, providing user support, and implementing system updates. Highlight your proficiency in technologies such as Windows OS, Linux, network configurations, and various troubleshooting tools. Also, showcase soft skills like excellent communication, patience, and the ability to work well under pressure. Remember, your resume should clearly demonstrate your ability to solve problems and assist users effectively.

Technical Support Manager Resume Example

A Technical Support Manager in a company is responsible for leading and guiding the support team to resolve technical issues effectively. Your resume should list key responsibilities such as troubleshooting technical problems, mentoring staff, and implementing support strategies. Highlight technical skills like proficiency in various operating systems, database management, and network configuration. Soft skills are just as crucial—show your ability to communicate with empathy, solve problems under pressure, and manage team dynamics. Remember, your resume must clearly reflect your capability to bridge the gap between technical issues and customer satisfaction.

Technical Support Operations Supervisor Resume Example

You'd be responsible for managing your team, resolving tech issues, and keeping customers satisfied in the role of Technical Support Operations Supervisor. Your resume should list responsibilities such as leading support teams, improving processes, and ensuring high levels of performance. Highlight the hard skills you’ve mastered, like different software tools, network troubleshooting, and system administration. Make sure you also showcase your people skills – effective communication, leadership, and conflict resolution. Remember, your technical support resume should strike a good balance; it needs to clearly show both your technical abilities and your knack for managing people.

Technical Support Associate Resume Example

A Technical Support Associate answers your queries and fixes tech issues within your company. Your resume should definitely list duties like resolving tickets, providing user support, and maintaining hardware and software systems. It's a good idea to highlight your knowledge in using tools such as SQL, Linux, and different ERP systems. People skills like effective communication, patience, and problem-solving abilities are equally important. Remember, your resume needs to clearly show both your technical prowess and your ability to work well with others.

Looking for more specific tips? Check all related jobs’ resume guides here:

• Technical Support Specialist resume
• Senior Technical Support Engineer resume
• Technical Support Analyst resume
• Entry-Level Technical Support Representative resume
• Technical Support Team Lead resume
• Technical Support Manager resume
• IT Technical Support Officer resume
• Technical Support Associate resume
• Technical Support Operations Supervisor resume
• Director of Technical Support Services resume

The most important tips for Technical Support resumes:

Focus on relevant sections: Dedicate sections to your technical skills, job experience, and any certifications rather than generic soft skills. Make your resume tailored to technical support by highlighting specific tools and software you are proficient in. Recruiters scan for these sections quickly, so make them prominent and easy to find.

Showcase specialized skills: Pick out and emphasize skills that make you unique among other candidates. Include knowledge of specific operating systems, ticketing systems, and remote desktop applications. Detail your experience with troubleshooting hardware and software issues.

Select a clear format: Use a clean, professional format without excess graphics or fancy fonts. A straightforward layout with bullet points helps recruiters digest your information efficiently. Consistency in fonts, font sizes, and spacing reflects your attention to detail.

Limit your resume length: Keep it concise and avoid going beyond one or two pages. Focus on your most recent and relevant work experience and technical skills. A clutter-free resume will stand out much better in the initial screening process.

Structure for readability: Use headings and subheadings logically to organize information. Sections like Summary, Technical Skills, Professional Experience, and Education should be clear and well-defined. This structure guides the recruiter's eye and makes your resume easier to navigate.

Show impact with specific achievements: Instead of listing roles and responsibilities, mention specific goals you achieved. Quantify your results where possible, detailing how you improved processes or resolved high-ticket issues. This demonstrates your practical impact in previous roles.

Must-Have Sections on a Technical Support Resume:

When crafting a Technical Support resume, it's important to focus on sections that highlight your skills, experience, and ability to solve technical problems efficiently.

• Contact information: your name, phone number, and email should be at the top. This is the basic yet vital section as it gives potential employers an immediate way to reach you. Ensure this section is updated and includes professional contact details.
• Summary statement: provide a snapshot of your skills and experience. A concise overview reveals your strengths and objectives. Tailor this to the job you’re applying for to grab the hiring manager's attention.
• Work experience: list your previous roles, duties, and accomplishments in reverse chronological order. This section helps illustrate your hands-on experience and how you’ve handled technical challenges. Quantify your achievements to make them stand out.
• Technical skills: detail the software, tools, and technologies you know. Employers look for specific proficiencies that align with their needs. Categorize them to make it clear and easy to read.
• Education: include your degrees, certifications, and relevant coursework. This showcases your qualifications and commitment to ongoing learning. Mention any honors or projects that are relevant.

Beyond the basic sections, it's helpful to include additional sections that reinforce your skills and experience.

• Certifications and training: list relevant certifications and training sessions you’ve completed. This demonstrates your dedication to staying current in your field. Make sure these align with the job you’re seeking.
• Achievements: highlight specific accolades or milestones in your career. This shows employers you’ve been recognized for excellence in your field. Awards or notable accomplishments add depth to your resume.
• Volunteer experience: mention any relevant volunteer work. This adds personality and showcases your willingness to help others. It can also highlight skills or experiences not covered in your paid work.

How to Write Your Technical Support Resume Experience Section

Writing a strong Technical Support resume can set you apart in a competitive job market. Highlighting your experience in troubleshooting, customer service, and technical skills is key. Employers want to see clear evidence of your problem-solving abilities and your capacity to maintain strong client relations. Here are some practical tips to improve your work experience section:

• Start each entry with a strong action verb, such as "resolved," "troubleshot," or "assisted" to show your proactive role. This will help in making your duties and achievements stand out. Make sure these verbs are specific to technical support.
• Include quantified achievements. For instance, mention how many tickets you resolved weekly or the percentage of customer satisfaction you contributed to increasing. Numbers help to provide a clear, impactful narrative.
• Mention the tools and software you have experience with. Name the ticketing systems, CRMs, and any other platforms that are relevant. This shows your readiness to fit into the new role seamlessly.
• Focus on customer service achievements. Technical support is not only about solving problems but also about ensuring a positive customer experience. Highlight instances where you received positive feedback or achieved high customer satisfaction ratings.
• Detail complex issues you've resolved. Be specific about the types of problems you handled and your approach to solving them. Employers appreciate candidates who can manage intricate and challenging issues.
• Describe your teamwork and collaboration experiences. Technical support often involves working with different departments to resolve issues. Mention instances where you effectively worked with others to reach solutions.
• Emphasize continuous learning and certifications. If you pursued ongoing education or earned certifications related to technical support, list them. This shows your commitment to staying updated in your field.
• Showcase your communication skills. Technical support requires clear and effective communication, both written and verbal. Highlight your ability to convey technical information to non-technical users.
• Include problem-solving examples. Talk about times when you went above and beyond to find solutions. This shows your resourcefulness and dedication to customer satisfaction.
• Highlight your efficiency. Mention how you streamlined processes or improved response times. Efficiency is highly valued in technical support roles and shows your capacity for optimizing workflows.

Next, we will provide examples of quantifying your experience, identifying key responsibilities HR managers seek, and tailoring your resume to specific job descriptions for a more impactful application. If you're eyeing an entry-level or intern position, we'll also cover strategies to highlight your potential despite limited experience.

Examples of How To Quantify Your Experience

• Resolved an average of 50+ technical support tickets daily, reducing overall backlog and improving customer satisfaction by 35% within one quarter.
• Implemented a new ticket triage system that decreased resolution time by 40%, leading to a 20% increase in customer retention rates.
• Automated routine support tasks using custom scripts, saving the team over 200 hours per month and improving efficiency by 25%.
• Conducted 100+ end-user training sessions on new software features, resulting in a 70% reduction in repetitive support queries.
• Monitored and analyzed support call metrics, identifying key issues to develop targeted training programs, which reduced escalations by 15%.
• Led a team of six support engineers to achieve a 99.8% customer satisfaction score over a period of six months, enhancing overall service quality.
• Reduced system downtime by 30% through proactive monitoring and early issue detection using advanced diagnostic tools.
• Implemented a comprehensive feedback system that captured user insights, driving a 15% improvement in troubleshooting protocols.
• Achieved a first-call resolution rate of 85%, improving from 60%, by optimizing troubleshooting scripts and continuous training.
• Orchestrated a migration project affecting 5000 users with zero reported incidents, ensuring business continuity and customer satisfaction.
• Developed and maintained a knowledge base that reduced average ticket handling time by 25%, accelerating problem resolution for end-users.
• Integrated a live chat support feature, improving initial response time to under 2 minutes and boosting overall user engagement by 50%.
• Analyzed monthly support data to identify trends, subsequently reducing recurring issues by 20% through targeted interventions.
• Enhanced security protocols, resulting in a 40% reduction in security-related incidents and bolstering network integrity.
• Optimized hardware and software deployment processes, reducing rollout times by 50% and minimizing disruptions to end-user productivity.

Job Description Bullet Points on Technical Support Resumes:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to email messages, and phone calls and chat requests for technical support in a timely and professional manner.
• Troubleshoot and resolve technical issues by diagnosing hardware and software problems and replacing defective components when necessary.
• Install, modify, and repair computer hardware and software systems as requested by users and technical manuals.
• Follow up with customers to ensure their systems are fully functional after troubleshooting and repairs have been completed.
• Document reported issues, steps taken to resolve them, and outcomes in the support ticketing system for future reference and knowledge sharing.
• Escalate unresolved issues to higher-level technical support or specialized teams for further investigation and resolution.
• Create and maintain technical documentation, user manuals, and support guides to assist users in troubleshooting common issues independently.
• Maintain an inventory of equipment, software, and licenses, ensuring adequate supplies are available and properly documented.
• Conduct regular system maintenance and software updates to enhance performance, security, and reliability of computer systems.
• Assist in onboarding new employees by setting up accounts, configuring workstations, and providing necessary technical training.
• Collaborate with other IT team members and departments to ensure seamless integration and operation of technology across the organization.
• Monitor system performance and user activity to maintain system efficiency and detect potential issues before they escalate.
• Provide training and support for employees on new technology and software, ensuring they are comfortable and productive with the tools provided.
• Participate in continuous learning and professional development to keep up-to-date with the latest industry trends, techniques, and best practices.

How to Tailor Your Technical Support Resume To the Job Description:

• Cross-reference the job description with your tasks by using the same keywords and phrases they have. For example, if they need someone experienced in “ticketing systems,” make sure this phrase is prominently used. Your goal is to mirror their language to highlight your relevance.
• Describe your previous job roles by focusing on tasks that match what's being asked. If the description mentions troubleshooting, talk about your troubleshooting success stories specifically. Tailoring ensures that the most relevant experiences shine through.
• Quantify your achievements where possible to align with the job’s requirements. If they seek proven technical support efficiency, mention detailed stats or percentages showing your contributions. Numbers are hard to ignore and make your resume stand out.
• Include your experience with specific tools or software systems named in the job posting. This might mean spotlighting your expertise with specific CRM systems or ticketing software. Making these tools evident in your experience can make your application more promising.
• Use examples from your past job roles that reflect the responsibilities mentioned. If customer satisfaction is a key point, share specific instances of how you improved it. This can show the employer that you’ve handled similar tasks effectively before.
• Highlight your soft skills in a way that aligns with the company’s culture if mentioned. Communication or team collaboration might be emphasized, so provide concrete examples of when you’ve demonstrated these skills. This adds another layer of compatibility to your candidacy.

How to Write Your Resume Summary/Objective Section

Writing an excellent resume for a Technical Support position requires a concise and effective introduction. For those early in their career, the resume objective should showcase enthusiasm and foundational skills geared towards the role. This section can set the tone for the entire resume by highlighting your eagerness to dive into the world of technical support and help users solve their tech problems swiftly and efficiently. Below, we’ll guide you on how to craft a powerful resume objective that grabs attention and makes a strong first impression.

If you're wondering whether to include a resume summary or objective, here’s a quick tip: use a summary when you have extensive experience relevant to the role. A resume objective is ideal for those with limited experience who want to spotlight their potential and desire for growth. For a technical support position, early-career applicants should leverage an objective to emphasize their foundational skills and readiness to contribute. Now, let’s look at some tips to help you write a compelling resume objective for a technical support position.

• Highlight your passion for solving technical problems and improving user experiences. Discuss how you’ve developed this interest through specific courses, projects, or experiences. Make sure to convey enthusiasm and eagerness to apply your knowledge in a professional setting.
• Showcase specific technical skills that align with the job requirements. Include proficiency in troubleshooting hardware, software, and network issues. Mention any relevant certifications or training you have completed.
• Emphasize your strong communication abilities. Highlight your capability to explain technical details to non-technical users. This is vital for ensuring users feel supported and understood.
• Include any customer service experience to underline your people skills. Even non-technical roles can demonstrate your ability to assist users effectively. Focus on your patience and problem-solving approach.
• Mention your adaptability and eagerness to learn new technologies. Explain how you quickly grasp new systems and software. This shows that you’ll stay current with technological advancements.
• Discuss your teamwork and collaboration experience. Reference scenarios where you worked well within a team to resolve issues or improve processes. This shows your ability to function well in a collaborative environment.

Next, we’ll show you some actual examples of resume objectives to illustrate how you can put these tips into practice and create a compelling introduction for your technical support resume.

Resume’s personal statement examples:

• Experienced Technical Support Specialist with over 5 years of expertise in diagnosing and resolving hardware and software issues. Proven ability to improve system performance and enhance user experiences through effective troubleshooting and excellent communication skills.
• Dedicated Technical Support Engineer with a strong background in network management and customer service. Adept at identifying and solving technical problems efficiently and providing tailored solutions to meet customer needs. Proficient in multiple operating systems, including Windows, macOS, and Linux.
• Objective: To secure an entry-level Technical Support position where my technical knowledge, enthusiasm, and problem-solving abilities can contribute to exceptional customer service and IT support. Eager to learn and develop skills in a dynamic technological environment.
• Results-driven Technical Support Analyst known for delivering top-notch service and support. Expert at diagnosing technical issues, implementing effective solutions, and conducting user training. Strong communication skills and a deep commitment to improving user satisfaction.
• Objective: Seeking an Intern position in Technical Support to apply my academic background in Information Technology and gain practical experience. Motivated to assist senior staff and contribute to the efficiency and effectiveness of the IT support team.
• Highly skilled Technical Support Specialist with a comprehensive understanding of network protocols, system administration, and software applications. Recognized for a methodical approach to troubleshooting and a high rate of successful issue resolution. Strong interpersonal skills to improve client relationships and service delivery.

Top Resume Skills for Technical Support

Technical Support roles demand a unique blend of abilities, knowledge, and qualifications. Being adept with various software and hardware is just the beginning. Strong problem-solving skills are essential as they allow you to address diverse user queries effectively. Another vital component is customer service prowess which helps in managing user frustrations and building positive experiences.

• Highlight specific software and hardware proficiencies relevant to the job requirements; mention the tools you are comfortable with. Include any certifications you have that speak to your expertise. This helps employers understand your technical compatibility with their systems.
• Emphasize your troubleshooting skills by giving concrete examples; illustrate how you have resolved specific issues in past roles. Show how your problem-solving abilities have led to improved system performance or client satisfaction. This builds trust in your capacity to handle future challenges.
• List your customer service skills clearly and concisely. Mention any instances where you provided exceptional service, leading to happy customers. Offer insights into your communication strategies and how they help in managing difficult situations.
• Don't forget to include your teamwork capabilities. Highlight projects where collaboration was key to success. Mention how you coordinate with different departments to ensure comprehensive support solutions.
• Include your capacity for learning and adapting to new technologies quickly. Share any recent training or self-learning courses you’ve undertaken to keep up with industry changes. Employers appreciate candidates who are proactive in their professional development.
• Mention your documentation and organizational skills. Cite examples of how meticulous record-keeping has helped keep tech support streamlined. This can include creating user manuals or maintaining detailed issue logs and resolutions.

With that said, let's check out a list of skills you might want to include in your Technical Support resume.

Top Hard Skills for Technical Support Resumes

• Network Troubleshooting
• System Administration
• Active Directory
• Virtualization
• Remote Desktop
• Help Desk Software
• Ticketing Systems
• VPN Configuration
• Cloud Services
• Email Administration
• Hardware Repair

Top Soft Skills for Technical Support Resumes

• Communication
• Problem Solving
• Adaptability
• Time Management
• Attention to Detail
• Customer Service
• Stress Management
• Critical Thinking
• Multitasking
• Conflict Resolution
• Active Listening
• Dependability

Include a Technical Support Cover Letter for a Stand-Out Application

Cover Letter Writing Tips for Technical Support Applicants

Applying for a Technical Support role significantly raises the stakes of needing a strong and compelling cover letter. A well-crafted cover letter is paramount because it introduces you and your unique qualifications to the hiring manager. Moreover, it complements your resume by providing context and detail that a list of bullet points cannot fully capture. For those looking to secure a job in technical support, the cover letter gracefully bridges your experience with the requirements of the role.

• Highlight relevant experience directly related to technical support to make your skills pop off the page. Describe specific incidents where your problem-solving abilities made a significant impact. This can give a more vivid illustration of your capabilities.
• Mention your familiarity with troubleshooting methodologies because employers need to know you're equipped for the job. Detail the techniques you've applied in past roles. This demonstrates a practical understanding of essential job functions.
• Include your experience with customer service as tech support is about resolving user problems effectively. Talk about times when you helped customers resolve their issues quickly. Show that you can maintain a calm and helpful demeanor under pressure.
• Reference specific software, tools, or systems you've worked with. Name the systems directly to show your hands-on experience. This can be especially impressive if the tools are industry-standard or directly relevant to the job you're seeking.
• Be clear about your ability to work within a team and independently. Mention specific instances where collaboration led to successful outcomes. Employers value applicants who can balance teamwork with self-sufficiency.
• Express your enthusiasm for continued learning and professional development. Share examples of courses taken or certifications earned. This shows that you're committed to staying current in your field.
• Provide examples of how you've handled high-pressure situations. Discuss what you did and the results of your actions. This can highlight your ability to remain effective even when things don't go as planned.
• Discuss your passion for technology and problem-solving to make your interest clear. Point to past projects or personal endeavors that underscore this enthusiasm. This authentic interest can make you stand out to hiring managers.
• Share your approach to managing time and tasks effectively. Describe how you prioritize job responsibilities to keep things running smoothly. Employers appreciate candidates who can juggle multiple responsibilities efficiently.
• Close with a strong statement of your interest in the role and your readiness to contribute. Reiterate how your skills and experiences align with the job. End with a positive note, inviting the employer to contact you for an interview.

Next, consider how to align your cover letter with your resume.

Frequently Asked Questions

Should my technical support resume be one page or longer.

If you have less than 10 years of experience, it's often best to keep your Technical Support resume to one page. This keeps your information concise and easy for hiring managers to review quickly. However, if you have significant experience or a diverse skill set, extending to two pages may be necessary to comprehensively showcase your abilities.

What is the best format for a Technical Support resume?

For a Technical Support resume, the reverse-chronological format is usually most effective. This format allows you to list your work experience starting from the most recent position, making it easy for employers to track your career progression and recent accomplishments. It also emphasizes your continuous work history, which is advantageous if you have steady experience in the field.

What should I highlight on my Technical Support resume to stand out?

To make your Technical Support resume stand out, highlight your technical skills, problem-solving abilities, and customer service experience. Providing examples of how you've successfully resolved complex technical issues or improved systems in previous roles can show potential employers your capability. Mentioning any certifications or ongoing training can also demonstrate your commitment to staying current in the field.

What are some action verbs I should use on my Technical Support resume?

Some effective action verbs for a Technical Support resume include 'resolved,' 'troubleshot,' 'configured,' 'implemented,' 'optimized,' 'instigated,' and 'facilitated.' Using these verbs helps to clearly articulate the specific actions you took in your previous roles, making your resume more engaging and straightforward for hiring managers to understand your contributions.

For more inspiration, why not check out our free resource of job-focused resume examples?

When it comes to creating a biology resume in 2024, there are a few important factors to keep in mind in terms of length, design, and format. These considerations will help ensure that your resume stands out among the competition and effectively showcases your skills and qualifications. Resume Length In today's job market, recruiters and hiring managers often have limited time to review each resume. With this in mind, it is crucial to keep your biology resume concise and to the point. Ideally, it should be no longer than one page, especially for entry-level positions. Focus on highlighting your most relevant experience and qualifications, and avoid unnecessary fluff. Resume Design In terms of design, simplicity is key. Opt for a clean and professional layout that is easy to read and navigate. Use a conservative font, such as Arial or Calibri, and stick to a font size between 10 and 12 points. Utilize headings, subheadings, and bullet points to break up the text and make it more visually appealing. Resume Format The preferred resume format for biology positions is the reverse chronological format. This means starting with your most recent experience and working your way backward. This format allows hiring managers to quickly see your career progression and easily assess your qualifications. However, if you have limited work experience, a functional or combination format may be more suitable. While there are standard sections that should be included on most resumes, there are also specific sections that are particularly important for a biology position. Relevant Sections: Education: Highlight your academic achievements, including your degree, major, and any relevant coursework or research projects. Experience: Detail your relevant professional experience, including internships, research positions, and any laboratory work. Skills: Showcase your technical skills, such as proficiency in laboratory techniques, data analysis, and scientific software. Certifications and Training: Include any certifications or additional training that demonstrate your expertise, such as laboratory safety certifications or specialized courses. Optional But Impactful Sections: Publications: If you have been published in scientific journals or have contributed to research papers, include this section to highlight your academic achievements. Awards and Honors: Showcase any academic awards or honors you have received that demonstrate your dedication and excellence in the field of biology. Professional Memberships: List any memberships in professional organizations, such as the American Society for Biochemistry and Molecular Biology, to demonstrate your commitment to the field. The Context-Action-Result (CAR) framework is a powerful tool for effectively showcasing your experience on a biology resume. This framework allows you to clearly outline the situation you faced, the actions you took, and the tangible results you achieved. For example, if you completed a research project, you might write a bullet point like this: Context: Conducted independent research on the effects of environmental factors on plant growth. Action: Designed and executed experiments, collected data, and analyzed results using statistical software. Result: Published findings in a peer-reviewed journal, contributing to the current body of knowledge in the field of plant biology. By using the CAR framework, you can effectively communicate your abilities and achievements in a concise and impactful manner. When it comes to formatting a biology resume in 2024: Keep it concise and limit it to one page. Stick to a clean and professional design. Use the reverse chronological format to highlight your career progression. Include relevant sections such as education, experience, skills, and certifications. Consider optional but impactful sections like publications, awards, and professional memberships. Use the CAR framework to effectively showcase your experience. By following these guidelines, you can create a compelling biology resume that captures the attention of hiring managers and increases your chances of landing your dream job.

Social Media Manager

Imagine a brand without a story or voice—hard to do, right? That’s where Social Media Managers come in, turning everyday brands into engaging storytellers and community leaders. Your favorite viral post or trending hashtag? Chances are, there’s a Social Media Manager behind it, working magic. You need a sharp eye, creativity, and a deep understanding of social media platforms to thrive in this role. From content creation to audience engagement, your skills will be highly valued by employers. And that Social Media Manager resume? It's your ticket to showcasing these abilities and standing out in a competitive field.

Freelance Designer

When creating a freelance designer resume in 2024, it's important to consider the length, design, and format. Here are a few key factors to keep in mind: Length: Aim to keep your resume concise and focused. In most cases, a one-page resume is sufficient. If you have extensive experience or numerous accomplishments, a two-page resume may be acceptable. Design: As a freelance designer, your resume should showcase your creativity and design skills. Use a clean and modern layout with an eye-catching header and typography. Consider using a unique color scheme or graphic elements that reflect your personal brand. Format: Use a chronological format to highlight your relevant experience. Start with your most recent role and work your way back. Include clear headings and organize information in a logical manner. Use bullet points to present your accomplishments and responsibilities. When crafting your freelance designer resume, it's important to include sections that will grab the attention of hiring managers. Here are some popular sections to consider: Contact Information: Include your name, phone number, email address, and professional website or portfolio. Summary/Objective: Write a brief statement to summarize your skills and goals as a freelance designer. Skills: List relevant technical and soft skills, such as proficiency in design software, project management, or collaboration. Experience: Showcase your freelance design projects, internships, or any relevant employment history. Use the Context-Action-Result (CAR) framework to highlight your accomplishments: Context: Describe the situation or challenge you encountered. Action: Explain the actions you took to address the situation. Result: Detail the positive outcomes or impact of your actions. For example: Revamped client website design, improving user experience and increasing conversion rates by 20%. Conceptualized and executed branding strategy for a start-up, resulting in a 50% increase in brand recognition within the target market. Collaborated with a team of designers to develop a visually stunning mobile app, leading to a 4-star rating on app stores and over 100,000 downloads. When creating a freelance designer resume, remember these key takeaways: Focus on creating a visually appealing and well-designed resume. Use the CAR framework to highlight your accomplishments and quantify your impact. Include sections that highlight your skills, experience, and contact information. Keep your resume concise and targeted, aiming for no more than two pages. By following these guidelines, you can create a compelling freelance designer resume that stands out to potential clients or employers. Good luck!

3 Technical Support Resume Examples for Your 2024 Job Search

Technical Supports are masters at troubleshooting and providing solutions that meet the needs of their users. As a Technical Support, your resume should mirror your problem-solving skills, demonstrating your ability to identify issues and implement effective solutions. Just like a well-functioning system, your resume should be clear, efficient, and user-friendly. In this guide, we'll explore 3 examples of Technical Support resumes that effectively showcase these qualities.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Technical Support Resumes:

• Respond to customer inquiries : This involves answering questions from customers about the company's products or services. This could be done via phone, email, or live chat.
• Troubleshoot technical issues : When customers encounter problems with a product or service, the technical support team is responsible for diagnosing the issue and finding a solution.
• Install and configure software and hardware : This could involve setting up new computers or servers, installing new software applications, or configuring network equipment.
• Maintain and repair equipment : This could involve replacing faulty hardware, updating software, or performing regular maintenance to ensure everything is running smoothly.
• Train users : Technical support may be responsible for training users on how to use new software or hardware.
• Document technical issues and solutions : This involves keeping a record of common problems and their solutions, which can be used as a reference for future troubleshooting.
• Monitor system performance : This involves regularly checking the performance of the company's IT systems to ensure they are running efficiently.
• Test new technology : Before a new piece of technology is rolled out to the rest of the company, technical support may be responsible for testing it to ensure it works properly.
• Manage user accounts : This could involve setting up new user accounts, resetting passwords, or managing user permissions.
• Liaise with vendors : If a problem can't be solved in-house, technical support may need to contact the vendor for assistance.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Technical Support Resume Example:

• Implemented a new ticketing system that improved response time to customer inquiries by 30% and reduced average resolution time by 20%.
• Developed and delivered training programs for internal teams, resulting in a 25% increase in user proficiency and a decrease in support requests by 15%.
• Collaborated with the product development team to identify and resolve recurring technical issues, resulting in a 40% reduction in customer escalations.
• Managed the successful implementation of a network infrastructure upgrade, resulting in a 50% improvement in network performance and a 25% reduction in downtime.
• Developed and implemented a proactive monitoring system that detected and resolved potential issues before they impacted customers, resulting in a 20% decrease in critical incidents.
• Collaborated with vendors to negotiate service level agreements, resulting in a 15% cost reduction and improved response times for critical issues.
• Implemented a knowledge base system that improved self-service resolution rates by 35% and reduced average call handling time by 20%.
• Developed and executed a comprehensive disaster recovery plan, ensuring minimal downtime and data loss in the event of a system failure.
• Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 30% increase in team efficiency and a 20% reduction in customer wait times.
• Technical troubleshooting and problem-solving
• Knowledge of ticketing systems
• Training and development
• Collaboration and teamwork
• Network infrastructure management
• Proactive system monitoring
• Vendor management and negotiation
• Knowledge base system implementation
• Disaster recovery planning
• Process improvement
• Customer service
• Time management
• Project management
• Knowledge of service level agreements
• Data analysis and interpretation
• IT support and maintenance
• Understanding of network performance metrics
• Risk management and mitigation
• Communication skills
• Ability to work under pressure.

Application Support Analyst Resume Example:

• Implemented proactive monitoring and alerting system, reducing application downtime by 25% and improving response time to critical issues by 30%.
• Collaborated with cross-functional teams to troubleshoot and resolve complex application issues, resulting in a 15% decrease in average resolution time.
• Developed and implemented a comprehensive application testing plan, resulting in a 20% increase in application stability and a 10% reduction in post-deployment issues.
• Played a key role in the successful deployment of application upgrades and deployments, ensuring minimal disruption to end users and achieving a 100% success rate.
• Worked closely with developers to identify and resolve application issues, resulting in a 20% improvement in application performance and user satisfaction.
• Assisted in maintaining application security and compliance, implementing security measures that led to a 30% reduction in security incidents.
• Created and maintained comprehensive application documentation, improving knowledge sharing and reducing onboarding time for new team members by 20%.
• Provided technical support to end users, achieving a 95% customer satisfaction rating and resolving 90% of support tickets within the agreed SLA.
• Developed and maintained application reports, providing valuable insights to stakeholders and contributing to data-driven decision making, resulting in a 15% increase in operational efficiency.
• Proactive monitoring and alerting system implementation
• Cross-functional collaboration
• Troubleshooting and resolving complex application issues
• Comprehensive application testing
• Application deployment and upgrade management
• Collaboration with developers for issue resolution
• Application security and compliance maintenance
• Application documentation creation and maintenance
• Technical support provision to end users
• Application report development and maintenance
• Knowledge of application performance improvement strategies
• Data-driven decision making
• Understanding of application stability measures
• Ability to reduce application downtime
• Ability to improve response time to critical issues
• Ability to decrease average resolution time
• Ability to reduce post-deployment issues
• Ability to improve user satisfaction
• Ability to reduce security incidents
• Ability to reduce onboarding time for new team members
• Ability to resolve support tickets within the agreed SLA
• Ability to increase operational efficiency.

Technical Support Engineer Resume Example:

• Successfully resolved over 95% of customer technical issues within the first contact, exceeding the company's target of 90% and improving customer satisfaction by 15%.
• Developed and implemented a comprehensive knowledge base system, resulting in a 30% reduction in average resolution time and increased efficiency in troubleshooting.
• Collaborated with the product development team to identify and resolve recurring software bugs, leading to a 25% decrease in customer-reported issues and improved product stability.
• Led the successful implementation of a new ticketing system, resulting in a 20% increase in ticket resolution efficiency and improved response time by 30%.
• Developed and delivered technical training sessions for internal teams, resulting in a 40% increase in their ability to independently troubleshoot and resolve common technical issues.
• Implemented proactive monitoring systems, reducing system downtime by 15% and improving overall system performance.
• Played a key role in the successful migration of a customer's infrastructure to a cloud-based environment, resulting in a 50% reduction in hardware costs and improved scalability.
• Developed and implemented a standardized troubleshooting process, reducing average resolution time by 20% and improving customer satisfaction by 10%.
• Collaborated with the sales team to identify upsell opportunities, resulting in a 15% increase in revenue from existing customers and improved customer retention.
• Advanced troubleshooting skills
• Proficiency in cloud-based infrastructure
• Ability to develop and implement knowledge base systems
• Technical training delivery
• Problem-solving skills
• Knowledge of software bug identification and resolution
• Ability to identify upsell opportunities
• Customer service skills
• Experience with process standardization
• Understanding of hardware and software systems
• Ability to work under pressure
• Excellent communication skills
• Time management skills
• Analytical thinking
• Knowledge of IT infrastructure
• Ability to handle multiple tasks simultaneously
• Technical writing skills
• Knowledge of cybersecurity best practices
• Familiarity with remote troubleshooting techniques
• Understanding of network configuration and management
• Proficiency in programming languages
• Experience with data migration projects
• Ability to work independently.

Support Engineer Resume Example:

• Customer service excellence
• Technical troubleshooting and diagnostics
• Knowledge base development
• Process optimization
• Incident management
• Product testing and feedback analysis
• Interdepartmental collaboration
• Training program design and delivery
• System performance monitoring
• Software patch development and deployment
• Technical documentation and guide creation
• Remote support and diagnostic techniques
• User experience enhancement
• Client relationship management
• Proactive issue detection and resolution
• Time management and prioritization
• Communication and interpersonal skills
• Analytical and problem-solving abilities
• Adaptability to new technologies and trends
• Self-service support facilitation

Technical Support Specialist Resume Example:

• IT support strategy development
• Ticketing system implementation and management
• Security protocols and training
• Technical workshop development and instruction
• Operating system migration management
• IT procurement and cost optimization
• Data backup and recovery solutions
• Technical issue analysis and resolution
• IT documentation and best practices creation
• Remote support tools and protocols
• Customer service and user satisfaction improvement
• Technical training and staff development
• System performance monitoring and optimization
• Business continuity planning

High Level Resume Tips for Technical Supports:

Must-have information for a technical support resume:.

Here are the essential sections that should exist in an Technical Support resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Technical Support candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Technical Supports:

Technical support resume headline examples:, strong headlines.

• Customer-Focused Technical Support Specialist with 5+ years of experience in troubleshooting complex software and hardware issues for diverse client base
• Proactive Technical Support Expert skilled in providing timely and efficient solutions to optimize system performance and enhance user experience
• Detail-Oriented Technical Support Professional with a proven track record of resolving technical issues with a high level of accuracy and customer satisfaction

Why these are strong:

• These resume headlines are strong for Technical Supports as they clearly highlight the candidate's relevant experience, skills, and qualities that hiring managers look for in these professionals. The first headline emphasizes the candidate's customer-focused approach and extensive experience in troubleshooting complex issues. The second headline showcases the candidate's proactive nature and ability to optimize system performance. Finally, the third headline highlights the candidate's attention to detail and track record of resolving technical issues with high accuracy and customer satisfaction. These headlines effectively communicate the candidate's value and suitability for technical support roles.

Weak Headlines

• Technical Support Specialist with Strong Troubleshooting Skills
• Skilled Technical Support Professional with Excellent Customer Service Abilities
• Technical Support Expert with Knowledge in Hardware and Software Systems

Why these are weak:

• These resume headlines need improvement for Technical Supports as they lack specificity and fail to highlight the unique value or accomplishments that the candidates bring to the role. The first headline mentions strong troubleshooting skills, but doesn't provide any context or examples of specific technical issues resolved. The second headline emphasizes customer service abilities, but doesn't mention any technical skills or expertise. The third headline mentions knowledge in hardware and software systems, but doesn't showcase any specific certifications or achievements in those areas.

Writing an Exceptional Technical Support Resume Summary:

Resume summaries are crucial for Technical Supports as they provide a concise yet impactful way to showcase their skills, experience, and unique value proposition. A well-crafted summary can immediately capture the attention of hiring managers, setting the stage for the rest of the resume and positioning the candidate as an ideal fit for the role.

For Technical Supports specifically, an effective resume summary is one that highlights their ability to provide exceptional technical assistance and deliver outstanding customer service consistently.

Key points that Technical Supports should convey in a resume summary include:

Technical Expertise: Clearly mention the number of years of experience you have in technical support, emphasizing any notable achievements or career highlights. Highlight your proficiency in troubleshooting hardware and software issues, resolving technical problems, and providing technical guidance to customers.

Customer Service Skills: Emphasize your ability to deliver excellent customer service, showcasing your communication skills, patience, and empathy. Highlight your experience in effectively resolving customer inquiries, providing step-by-step instructions, and ensuring customer satisfaction.

Knowledge of Technical Tools and Systems: Demonstrate your familiarity with various technical tools, software, and systems commonly used in technical support roles. Mention any certifications or training you have received in relevant technologies, such as operating systems, networking, or software applications.

Problem-Solving Abilities: Highlight your strong problem-solving skills, showcasing your ability to analyze complex technical issues, identify root causes, and implement effective solutions. Mention any instances where you successfully resolved challenging technical problems or implemented process improvements to enhance efficiency.

Collaboration and Teamwork: In any technical support role, collaboration and teamwork are essential. Emphasize your ability to work effectively with cross-functional teams, collaborate with colleagues, and provide support to other team members. Highlight instances where you contributed to team success or implemented initiatives that improved team performance.

Attention to Detail: Technical Supports need to be detail-oriented to ensure accurate troubleshooting and problem resolution. Showcase your ability to pay attention to detail, follow standard operating procedures, and document technical issues accurately.

To create an impactful resume summary, carefully select the key points that align most closely with the specific technical support role you are applying for. Remember, your resume summary will be one of the first things that potential employers will see about you and your technical support career.

Technical Support Resume Summary Examples:

Strong summaries.

Results-driven Technical Support professional with 5 years of experience providing exceptional technical assistance to clients in the software industry. Skilled in troubleshooting complex issues, resolving customer concerns, and delivering high-quality support, resulting in a 95% customer satisfaction rating and a 20% reduction in average resolution time.

Proactive and detail-oriented Technical Support Specialist with a strong background in hardware and software troubleshooting. Demonstrated ability to effectively communicate technical information to non-technical users, resulting in improved customer understanding and reduced escalations. Consistently recognized for providing excellent customer service and exceeding performance metrics.

Highly knowledgeable Technical Support Engineer with 8 years of experience in the telecommunications industry. Proficient in diagnosing and resolving network issues, implementing system upgrades, and providing training to end-users. Successfully led a team of support technicians, resulting in a 30% increase in first-call resolution rate and a 15% decrease in customer complaints.

• These resume summaries are strong for Technical Supports as they highlight the candidates' relevant experience, technical skills, and accomplishments in providing effective support. The first summary showcases the candidate's ability to deliver exceptional technical assistance and achieve high customer satisfaction. The second summary emphasizes the candidate's proactive approach, strong communication skills, and track record of exceeding performance metrics. Lastly, the third summary demonstrates the candidate's extensive knowledge in the telecommunications industry, leadership skills, and quantifiable impact on first-call resolution rate and customer complaints. These summaries effectively demonstrate the candidates' value and suitability for technical support roles.

Weak Summaries

• Technical Support professional with experience in troubleshooting hardware and software issues, seeking a challenging role to utilize my technical skills and provide excellent customer service.
• Detail-oriented Technical Support specialist with a strong background in network administration and problem-solving, looking for an opportunity to apply my expertise in a fast-paced environment.
• Experienced Technical Support analyst with a proven track record of resolving complex technical issues and providing exceptional support to end-users, seeking a position to contribute to the success of an organization.
• These resume summaries need improvement for Technical Supports as they lack specific details about the candidates' accomplishments, areas of expertise, and the impact they have made in their previous roles. The summaries are generic and do not effectively highlight the unique value that the candidates can bring to potential employers. Adding specific examples of successful troubleshooting, customer satisfaction, or technical projects would make the summaries more compelling and informative.

Resume Objective Examples for Technical Supports:

Strong objectives.

Highly motivated and customer-focused Technical Support professional with a strong background in troubleshooting and resolving complex technical issues. Seeking an entry-level position to utilize my excellent communication skills and technical expertise to provide exceptional support to end-users and contribute to the success of a technology-driven organization.

Detail-oriented and proactive Technical Support specialist with a solid foundation in network administration and hardware/software troubleshooting. Eager to apply my knowledge of IT systems and problem-solving abilities to deliver efficient technical solutions and ensure optimal user experience in a fast-paced support environment.

Goal-driven and adaptable Technical Support professional with a proven track record of providing top-notch customer service and resolving technical issues in a timely manner. Seeking a Technical Support position to leverage my strong analytical skills and ability to work under pressure, in order to contribute to the smooth operation of IT systems and enhance user satisfaction.

• These resume objectives are strong for up and coming Technical Supports because they highlight the candidates' relevant skills, experience, and motivation to excel in the role. The first objective emphasizes the candidate's customer-focused approach and technical expertise, which are crucial for providing exceptional support. The second objective showcases the candidate's knowledge of IT systems and problem-solving abilities, demonstrating their ability to deliver efficient technical solutions. Lastly, the third objective highlights the candidate's track record of providing excellent customer service and their ability to work under pressure, making them a valuable asset in a technical support role.

Weak Objectives

• Seeking a Technical Support position where I can utilize my problem-solving skills and contribute to the success of the team.
• Motivated Technical Support professional with a strong customer service background, looking to leverage my technical knowledge and communication skills in a challenging role.
• Recent graduate with a passion for technology and a desire to provide exceptional support to users, seeking an entry-level Technical Support position to gain hands-on experience and further develop my technical skills.
• These objective examples for Technical Supports need improvement because they lack specificity and fail to highlight the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, experience, or specific technical skills they possess. The second objective mentions a strong customer service background but doesn't elaborate on any specific achievements or technical expertise. The third objective, although it mentions a passion for technology and a desire to provide exceptional support, doesn't provide any details about the candidate's educational background or any relevant certifications they may have, which would make their profile more appealing to potential employers.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your technical support work experience:, best practices for your work experience section:.

• Highlight your technical expertise and knowledge of various software, hardware, and systems that you have supported.
• Showcase your ability to troubleshoot and resolve complex technical issues by providing specific examples of problems you have solved and the impact it had on the customer or organization.
• Emphasize your strong communication skills, both written and verbal, as technical support often involves explaining complex concepts to non-technical individuals.
• Demonstrate your customer service skills by describing how you have effectively handled difficult or irate customers, ensuring their satisfaction and maintaining a positive relationship.
• Include any certifications or training you have completed that are relevant to technical support, such as ITIL or specific software certifications.
• Highlight your ability to work well under pressure and in fast-paced environments, as technical support often involves dealing with urgent and time-sensitive issues.
• Mention any experience you have with remote support or providing technical assistance over the phone or through online chat platforms.
• Show your commitment to continuous improvement by mentioning any process improvements or initiatives you have implemented to enhance the efficiency or effectiveness of technical support operations.
• Quantify your achievements whenever possible, such as the number of tickets resolved per day or your average customer satisfaction rating.
• Use specific keywords and phrases from the job description to tailor your work experience section to the specific requirements of the technical support role you are applying for.

Example Work Experiences for Technical Supports:

Strong experiences.

Provided technical support to customers via phone, email, and chat, resolving an average of 50 inquiries per day with a 95% customer satisfaction rating.

Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, resulting in a 30% reduction in average resolution time and improved customer retention by 20%.

Developed and delivered training materials to educate customers on product features and troubleshooting techniques, leading to a 25% decrease in repeat support requests.

Implemented a ticketing system to track and prioritize customer inquiries, resulting in a 40% increase in efficiency and a 15% improvement in response time.

Conducted root cause analysis on recurring technical issues, identifying and implementing solutions that reduced issue recurrence by 50% and improved overall system stability.

Assisted in the testing and deployment of software updates and patches, ensuring seamless integration and minimizing downtime for customers.

• These work experiences are strong because they demonstrate the candidate's ability to effectively provide technical support to customers, resolve complex issues, and improve overall customer satisfaction. The use of specific metrics, such as customer satisfaction rating, resolution time, and issue recurrence, highlights the candidate's impact and success in their role. Additionally, the candidate's involvement in implementing process improvements and contributing to software updates showcases their proactive and collaborative approach to technical support.

Weak Experiences

Assisted customers with technical issues via phone, email, and chat, troubleshooting software and hardware problems.

Documented customer interactions and resolutions in a ticketing system, ensuring accurate and thorough record-keeping.

Collaborated with cross-functional teams to escalate and resolve complex technical issues.

Conducted remote desktop support sessions to assist customers in resolving software installation and configuration issues.

Provided training to customers on the use of software applications, ensuring their understanding and proficiency.

Assisted in the development and maintenance of knowledge base articles and documentation for common technical issues.

• Monitored and maintained computer systems and networks, proactively identifying and resolving potential issues.
• Assisted in the setup and configuration of computer hardware and software for new employees.
• Participated in on-call rotations to provide after-hours technical support to customers.
• These work experiences are weak because they lack specific details about the impact of the individual's work, such as the number of customers assisted or the percentage of issues resolved. Additionally, the bullet points could benefit from stronger action verbs to convey a sense of proactivity and effectiveness in handling technical support tasks. To improve these bullet points, the candidate should include quantifiable results and use more powerful action verbs to highlight their contributions and achievements in technical support.

Top Skills & Keywords for Technical Support Resumes:

Top hard & soft skills for technical supports, hard skills.

• Troubleshooting and Problem Solving
• Hardware and Software Installation
• Network Configuration and Troubleshooting
• Operating System (OS) Knowledge (e.g., Windows, macOS, Linux)
• Remote Desktop Support
• Customer Service and Communication
• Ticketing Systems (e.g., JIRA, Zendesk)
• Active Directory and User Management
• Virtualization Technologies (e.g., VMware, Hyper-V)
• Scripting and Automation (e.g., PowerShell, Bash)
• Security and Data Protection
• ITIL Framework Knowledge

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting Abilities
• Customer Service and Relationship Management
• Technical Knowledge and Expertise
• Analytical and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Attention to Detail and Accuracy
• Patience and Empathy
• Teamwork and Collaboration
• Conflict Resolution and Negotiation
• Continuous Learning and Self-Development

Go Above & Beyond with a Technical Support Cover Letter

Technical support cover letter example: (based on resume).

As a Technical Support professional, you understand the importance of attention to detail and problem-solving skills in providing exceptional service to customers. Just like your ability to troubleshoot and resolve technical issues, pairing your resume with a well-crafted cover letter can significantly enhance your chances of securing an interview and standing out from other applicants. A cover letter is not just a formality, but an opportunity to showcase your passion for the role and highlight your unique qualifications. Crafting a compelling cover letter doesn't have to be a daunting task, and the benefits it offers are well worth the effort.

Here are some compelling reasons for Technical Supports to submit a cover letter:

Personalize your application: A cover letter allows you to address the hiring manager directly and demonstrate your genuine interest in the company and the technical support role. By tailoring your letter to the specific company and position, you show that you have taken the time to research and understand their needs.

Highlight your technical expertise: Use the cover letter to illustrate your technical skills and experience that directly align with the requirements of the technical support role. This is an opportunity to showcase your knowledge of different software, hardware, and troubleshooting techniques, emphasizing your ability to provide effective solutions to customers.

Demonstrate your customer service skills: Technical Support is not just about technical knowledge; it also requires excellent customer service skills. Use the cover letter to share examples of how you have effectively communicated with customers, resolved their issues, and provided exceptional support. This will demonstrate your ability to handle challenging situations and maintain a positive customer experience.

Showcase your problem-solving abilities: Technical Support professionals are problem solvers by nature. In your cover letter, highlight specific instances where you have successfully identified and resolved complex technical issues. This will demonstrate your analytical thinking, adaptability, and ability to find innovative solutions.

Communicate your passion for technology: Technical Support roles often require a genuine passion for technology and a desire to stay updated with the latest advancements. Use the cover letter to express your enthusiasm for the field and your eagerness to contribute to the company's technological growth.

Stand out from the competition: While some applicants may choose not to submit a cover letter, taking the extra step to include one sets you apart from the crowd. It shows your commitment, professionalism, and attention to detail, which are all qualities that employers value in Technical Support professionals.

By pairing your resume with a well-crafted cover letter, you can personalize your application, highlight your technical expertise and customer service skills, showcase your problem-solving abilities, communicate your passion for technology, and differentiate yourself from other applicants. Don't miss out on this opportunity to make a strong impression and increase your chances of securing an interview.

Resume FAQs for Technical Supports:

How long should i make my technical support resume.

A Technical Support resume should ideally be one to two pages long. It is important to keep the resume concise and focused on relevant information. Technical Support roles typically require a strong technical background and problem-solving skills, so the resume should highlight these key qualifications. Including a summary or objective statement at the beginning of the resume can provide a brief overview of your skills and experience. This should be followed by a section highlighting technical skills, such as proficiency in operating systems, software applications, hardware troubleshooting, and network protocols. Next, include a section on work experience, focusing on roles that directly relate to Technical Support. Highlight specific responsibilities and achievements that demonstrate your ability to handle technical issues, provide excellent customer service, and effectively communicate complex information to non-technical users. Education and certifications should also be included, especially if they are relevant to the Technical Support field. List any degrees, diplomas, or relevant courses completed

What is the best way to format a Technical Support resume?

When it comes to formatting a Technical Support resume, it is crucial to present your skills and experience in a clear and organized manner. Here are some key points to consider: 1. Start with a professional summary: Begin your resume with a concise summary that highlights your technical expertise, years of experience, and any relevant certifications or qualifications. This section should grab the reader's attention and provide a quick overview of your skills. 2. Emphasize technical skills: Technical Support roles require a strong foundation in various technical areas. Create a dedicated section to showcase your proficiency in operating systems, hardware, software, networking, troubleshooting, and any other relevant technical skills. Be specific and mention any certifications or specialized training you have obtained. 3. Highlight relevant experience: In the work experience section, focus on your previous roles that directly relate to Technical Support. Include the company name, job title, and dates of employment.

Which Technical Support skills are most important to highlight in a resume?

When it comes to highlighting Technical Support skills on a resume, there are several key ones that are important to emphasize. These skills not only demonstrate your technical expertise but also showcase your ability to provide excellent customer service and troubleshoot technical issues effectively. Here are some essential Technical Support skills to highlight: 1. Technical Knowledge: Highlight your proficiency in various operating systems, hardware, software, and networking protocols. This includes familiarity with troubleshooting tools, remote desktop software, and ticketing systems. Demonstrating a strong foundation in technical knowledge is crucial for a Technical Support role. 2. Problem-Solving: Technical Support professionals are often faced with complex issues that require quick and accurate problem-solving skills. Showcase your ability to analyze problems, identify root causes, and develop effective solutions. Employers value individuals who can think critically and resolve issues efficiently. 3. Communication: Effective communication is vital in Technical Support as you will be interacting with customers who may have limited technical knowledge. Highlight your ability to explain technical concepts in a clear and concise manner, both verbally and in writing. Additionally, emphasize your active listening skills to ensure you understand customer concerns accurately. 4. Customer Service: Technical Support is a customer-centric role, so emphasizing your customer service skills is crucial. Showcase your ability to

How should you write a resume if you have no experience as a Technical Support?

When writing a resume for a Technical Support position without any prior experience, it's important to focus on highlighting your relevant skills, education, and any related experiences that can demonstrate your potential for success in the role. Here are some tips to help you craft an effective resume: 1. Start with a strong objective or summary statement: Begin your resume with a concise statement that highlights your career goals and emphasizes your enthusiasm for entering the Technical Support field. This will grab the attention of hiring managers and show your commitment. 2. Showcase your technical skills: Even if you lack direct Technical Support experience, emphasize your proficiency in relevant technical skills. Include any certifications, coursework, or projects that demonstrate your knowledge of computer systems, troubleshooting, software, hardware, networking, or any other relevant technical skills. 3. Highlight transferable skills: Identify and emphasize transferable skills that are applicable to Technical Support. These can include problem-solving abilities, strong communication skills, customer service experience, attention to detail, multitasking, and teamwork

Compare Your Technical Support Resume to a Job Description:

See how your Technical Support resume compares to the job description of the role you're applying for. Our free Resume and Job Description Match tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Technical Support resume, and increase your chances of landing the interview:

• Identify opportunities to further tailor your resume to the Technical Support job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Technical Supports:

More resume guidance:.

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• Free Resume Templates
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• Resume Examples
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How to write a tech support resume?

[ Click here to directly go to the complete tech support resume sample ]

Here is the latest 2021 guide on tech support resume to help you grab the opportunity of getting your dream tech job.

"When you stop chasing the wrong things, you give the right things a chance to catch you." -Lolly Daskal

Many people tend to miss out on a great career opportunity just because they fail to stand out as a suitable professional they really are.

Make the smart choice by creating a professional resume that highlights your core skills and communicates your true potential.

Before we begin, take a look at our technical support resume template to get an idea of what an ideal resume should look like:

• Softwares: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk
• Operating Systems: MS Windows, Linux, MS Office
• Dispensed regular maintenance to existing hardware components and troubleshot systems & applications
• Rendered assistance to the 100+ in-house employees & 10+ clients on technology-related issues
• Solved 95% problems without the involvement of the IT head
• Replaced damaged/malfunctioned hardware & ordered new parts when necessary to improve productivity by 20%
• Generated reports on the status of all hardware & software in the company and maintained the IT inventory
• Conducted research & delivered cost analysis data when upgrading or purchasing new hardware, software or equipment
• Oversaw organization’s data and maintained, backed up and secured databases , and restored files with 100% accuracy
• Implemented & assisted 100+ in-house employees on the roll-out of new applications & operating systems
• Trained & onboarded 5+ junior tech support technicians on hardware & software components
• Set up profiles, emails, and issued access passes for ~30 new employees and assisted on password-related glitches
• Played a crucial role in running security checks & conducting electrical safety tests on 100+ systems
• Provided computer support to 50+ in-house employees, 10+ freelance workers, and 5+ clients
• Maintained & monitored the company's computer services (hardware & software) and equipment , which included,
• Troubleshooting to detect & solve technical problems, installing & updating the hardware and software
• Recommending computer products or equipment through market research to improve the company's productivity
• GPA: 4.0/5.0
• Microsoft Technology Associate (MTA) Certification | Microsoft | Feb '18

Here is a summary of our Tech Support Resume 2023 Blog:

• Make your resume stand out amongst any other applicant by labeling your resume header with your name. Doing this will make it easier for the recruiters to track your resume.
• Provide an accurate profile title that defines your professional status and level of expertise in your field of work.
• Avoid irrelevant personal information in your technical support resume unless explicitly asked for.
• Give an overview of your resume by highlighting your career achievements through a suitable resume summary or objective.

Start making the right choices and learn how to create a job-winning resume that can help you climb the ladder of your career.

By the end of this blog, you will learn:

• What to write in your technical support resume and how to write it professionally?
• How to describe and highlight your experience on a technical support engineer resume?
• How to write summary for an impeccable job-winning, ATS-targeted resume for technical support from scratch?
• How to write an objective for entry level technical support resume?
• How to effectively optimize your technical support skills resume and make them stand out.?

. . . All so you can get the job that you want!

Hiration's Online Resume Builder is the best resume builder to help you write a job-winning technical support resume for a hassle-free experience.

Our Online Resume Builder is a huge collection of awesome resume examples and a complete technical support resume template that will blow your mind!

Simply fill the details and your perfect resume is good to go.

Here is a list of all that you will learn about resume-writing in this blog:

What is a Tech Support Resume & why do you need it?

[ Back to Table of Content ]

While applying for a job you need to go through certain things that can help you communicate your professional skills to the recruiters. So the best means is through a well-framed resume that highlights your professional potential.

To pick the most suitable applicants, most recruiters make use of the ATS (Applicant Tracking System) as it can help them filter through hundreds and thousands of resumes at once.

Make sure to curate a technical support resume that is ATS friendly as it can get your IT support resume on the radar of the recruiters by ranking high on the ATS.

Simply use the keywords used by the recruiters in the job listing and raise your chances of being shortlisted by the recruiters for the targeted job.

Acquire more information about resume writing by going through Hiration's do's and dont's for your resume .

While you are here, get your existing resume professionally reviewed by Hiration’s Resume Review Service.

How to write your Tech Support Resume

The three stages of resume writing that can help you curate the perfect resume is discussed below:

• Stage 1: Master Tech Support Resume
• Stage 2: First Draft of Tech Support Resume
• Stage 3: Final Draft of Tech Support Resume

Master Tech Support Resume

Always start by drafting a master folder of your particulars and pieces of information that need to be highlighted in your technical support resume.

List down all the details of your work experience, educational qualifications, certifications, internship, etc. in a single folder.

Doing so can make it easier for framing your IT support resume as it would be easier to pick any required details from a single place instead of trying to gather scattered pieces of information.

This folder can be used for framing your current resume as well as for any future updates so make sure that you list down every point even if they may not be current,y required.

First Draft of Tech Support Resume

In the stage of resume writing, you need to compose the following sections:

• Personal Information
• Profile Title
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Final Draft of Tech Support Resume

In the final stage of writing your technical support engineer resume, you need to compose the following two sections:

Key Skills : Look through your work experience section and select the core skills that have been justified. Highlight the skills on a separate section under the heading "key skills". Frame this section as the last second step of resume writing.

Summary/Objective : Give an overview of your resume by composing a resume summary if you have more than 3 years of work experience. Compose a resume objective if you have no or fewer than 3 years of work experience. Compose this section as the last stage of resume writing.

Tech Support Resume Sections

There are distinct sections in a software technical support resume and every section highlights the specific aspect that can make the recruiters give you the required shortlist.

Given below are the traditional sections that you should include in a resume for tech support:

• Summary/Objective

The following sections are the optional section that can be framed to enhance the standard sections:

• Awards & Recognitions (if any)

To relish more about resume sections go to Hiration's 2023 Guide to sections in a resume .

Besides, you can use Hiration’s Online Resume Builder to curate an IT support resume that can help you land the job of your dreams.

Tech Support Resume: Professional Experience

Having professional experience can give you a higher chance of being shortlisted by the recruiters.

Make sure to highlight your work experience by implementing the following factors in your tech support engineer resume to communicate your professional potential to the recruiters:

STAR Format

• Frame Points

Bucketing & Bolding

STAR format helps you compose result-oriented sentences that describe your roles and responsibilities as a professional.

STAR stands for the following points:

• S stands for the situation /backdrop/conditions of your contributions.
• T stands for the actual** task** that was entrusted to you as a part of your job.
• A stands for the action and strategy you used to carry out the assigned task.
• R stands for the end result or aftermath of your action in the form of an achievement figure.

Framing Points

Compare the below given technical support resume examples, to understand the importance of framing points and learn how to implement them in your points:

Tech Support Resume Example 1

"Dispensed weekly maintenance for existing hardware components, conducted routine troubleshoot systems and applications. Actively rendered assistance to 50+ in-house employees and 5+ clients on any technology-related issues. Replaced damaged or malfunctioned hardware parts whenever necessary to improve productivity by 15%. Generated accurate reports for all hardware and software issues in the company and efficiently maintained the existing IT inventory. Conducted research and delivered cost analysis data when upgrading new software or hardware or any required equipment."

Tech Support Resume Example 2

Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Framing Points: Analysis

From the technical support resume examples, we can see that it is easier to read the points that have been framed (example 2) as compared to the paragraph (example 1).

Frame every point by using bullet points as it can make your statements clear to read and understand.

Try to avoid writing a lengthy paragraph to describe your work experience because it may fail to effectively communicate your professional experience.

Always stick to framing one-liners to write effective statements to describe your work experience.

Bucketing and bolding can help you curate your professional experience in the most effective manner.

Look at the below-given technical support resume examples, and learn how to apply bucketing and bolding in your IT support resume:

System & Application Troubleshooting Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Software & Hardware Maintenance Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Bucketing & Bolding: Analysis

Both the technical support resume examples are narrating the same points but using bucketing and bolding (example 2) in your points is more effective as compared to framing points alone (example 1).

Simply generate unique headings and list down all the similar points under the fitting buckets. After that, bold the highlight of your career in every one-liner.

Doing so can make it easier for you to organize your one-liners while also making it easier for the recruiters to read and comprehend your points.

To learn more about this segment and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is a tech support resume sample showcasing what an ideal professional experience section looks like:

Tech Support Resume: Key Skills

The key skills section can make you rank high on the ATS while effectively help in making the recruiters recognize your professional skills.

Go through your professional experience section and pick all your core skills and highlight them in the key skills section.

Try to use keywords that have been used by the recruiters in the job listing as it can help you rank high on the ATS which can take you a step closer to your dream job.

Always remember that every skill you mention should be justified in your work statements.

Read Hiration's Guide: Skills to put on a resume to get a better perception of how to efficiently curate this section.

The below-given tech support resume sample is showcasing what an ideal key skills section looks like in a resume for tech support:

Tech Support Resume Summary

Since the recruiter does not have the luxury of time to go through each and every resume in detail, an overview of your technical support resume should be provided.

Follow the below-given guidelines to write a suitable technical support resume summary:

• Write your summary at the end which makes it easy to decide what to put in your resume summary.
• Collect the highlights of your career from the work experience segment.
• Try to include the keywords that the recruiter has used in the job listing
• Do not write a technical support resume summary that exceeds 4 lines.
• Write a resume summary if you have work experience of over 3 years.

Read Hiration's 2023 Resume Summary Guide to learn how to write an impactful summary for resumes.

Attached below is a tech support resume sample showcasing the ideal technical support resume summary:

In the meanwhile, make resume-writing an easy affair with Hiration's Online Resume Builder now!

Tech Support Resume Objective

You should write a technical support resume objective if you belong to any of the below-given categories:

• you have zero work experience.
• you have very less work experience of fewer than 3 years.
• you are a fresh graduate writing an entry-level resume.

Avoid listing down all that you are expecting, instead, disclose the value you can deliver in your next organization.

The role of your technical support resume objective is to sell your skills as a professional and to convince the recruiter that you are what they're looking for.

Read Hiration's Guide on Resume Objectives to learn the art of framing an impeccable technical support resume objective.

Tech Support Resume: Header

The header of your IT support resume can help the recruiters keep an easy track of your resume so make sure to follow the given points to frame the perfect header:

• This ought to be written in the top part of your resume.
• The header of your resume should be noted in the largest font size.
• This should be listed in 16-20 font size .
• Leave a single space between your first name and last name.
• If you have a middle name add the initial of your middle name followed by a period and place it between your first and last name.
• Example: Seth Angelo Godin should be written as Seth A. Godin.

Read Hiration’s Guide on Resume Header to learn the art of framing the perfect header for your technical support resume.

Given below is a snapshot of a technical support resume template showcasing an ideal header:

Tech Support Resume: Personal Information

Here is what an ideal personal information section should contain:

Contact Number

Email Address

Current Location

Hiration Protip : Depending on the country you're targeting, go through the resume requirements around personal information, and update it accordingly.

You need to provide your contact number in your technical support engineer resume for the recruiters to get in touch with you or they may even want to interview you over the phone.

The correct way for noting down your mobile number is documented below:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 (642) 215 9211

Another convenient means of communication is through email and you need to make sure that you provide only the official email address that has your real name.

Example: [email protected] or [email protected]

Strictly avoid giving out email addresses that have fancy names because the recruiters may consider you as unprofessional.

Example: [email protected] or [email protected]

Avoid mentioning unnecessary details like your house number, street number, and your locality name.

If you are considering a job in your own country, simply write the city and state of your residence. But in case you are looking for a job in some other country, just mention your city and country of residence.

Read Hiration's 2023 Guide to composing your contact information to get a better sense of this section.

To perceive what an ideal personal information section should ideally look like, take a look at the resume sample below:

Use our Online Resume Builder to put together a perfectly fashioned technical support advisor resume.

Tech Support Resume: Profile Title

Profile titles are the testimonial of the level of your professional status in a technical support resume.

It conveys the following facts to the recruiter.

• Your current designation.
• Your functional industry.
• Your level of seniority in your line of work.

Write it in the second-largest text in your IT support resume after your resume header ideally in the range of 14-16 font size.

Exaggerating your profile title will pass off as lying in your tech support engineer resume so make sure that you provide only the accurate profile title.

Look at our technical support resume sample to get a better insight of how an ideal profile title is framed:

In the meanwhile, make use of our AI-powered Resume Review Service to get an in-depth and analysis of your technical support engineer resume within minutes of uploading it on our tool!

Tech Support Resume: Education

The education section of your technical support resume should ideally consist of the details of the following:

• School/university you have attended.
• Courses you have pursued.
• Location of your school/university.
• Enrollment and graduation dates in the month & year format.

Refer to Hiration's Guide on Education Section to read a detailed guide on how to correctly curate the education section.

Here is a technical support resume sample showcasing the ideal education section for your tech support engineer resume:

Tech Support Resume: Certifications

To be a certified professional can give you better chances of being shortlisted as a suitable applicant for the targeted job profile.

The certification segment of your technical support resume presents the following details:

• Certification course name.
• Institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on the certifications section to get a better understanding of this section.

Refer to the technical support resume sample demonstrating the ideal certifications section for your resume:

In the meanwhile, take your future into your hands by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

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Your resume will be reviewed with the below-given parameters:

• Conversion Scope
• Compliance with industry norms
• Content Relevance
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• Resume Formatting (font, margins, the order of sections, etc.)

You will be provided with 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for your Tech Support Resume

Here is a list of the resources that come with our Online Resume Builder:

• A sharable link
• Option to save unlimited resumes
• 25+ resume designs
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• Live resume editor
• Full rich-text editor

Be our guest and to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

• Always write your name as the header of your resume to make it easy for the recruiters to track your resume.
• Provide your contact details only as per the requirements of the hiring guidelines and avoid unnecessary mentioning of personal details.
• Use bullet points to frame every one-liner to describe your work experience.
• Create buckets to list down all the similar points in your resume and bold the highlight of your career.
• Use the keywords mentioned in the job listing by the recruiters to rank high on the ATS.
• Give only the accurate profile title to assure the recruiters about the level of your professional status.

Now that we have reached the end of this blog, make use of all the technical support resume examples and tips that we have listed in this blog as it can help you in writing a great resume.

Browse our resume writing blog to uncover more resume help guides for different profiles in different industries.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Your Step-by-Step Guide to Making the Perfect Resume (With Examples!)

Your resume is arguably the most valuable piece of paper for your career. But this document can be daunting for many. Maybe you’re not sure how to fit in all your information onto one page. Maybe you’re not sure about the right way to format and write your resume. Maybe you don’t even know what the heck a resume is!

Whatever your concern, we’ll break down everything you need to know about making the perfect resume, from scratch.

What Is a Resume?

What are employers looking for in a resume.

• Pick Your Format
• Start With Your Basic Information
• Add in Your Work Experience
• Consider Including Volunteer Work or Other Experience
• Don’t Forget Your Education
• Top It Off With Some Skills and Interests
• Write a Resume Summary Statement (if Relevant)
• Tailor It to the Job (and the ATS)
• Edit and Refine It

What Are Some Examples of a Good Resume?

A resume is a summary of your career, whether yours is just getting started or has been going on for years. Coming in at around one page in length (two only under specific circumstances), it showcases the jobs you’ve held and currently hold, the responsibilities you’ve taken on, the skills you’ve developed, and the qualities you bring to the table as an employee. Together, those things make it super easy for any hiring manager to see your qualifications and fit for a role.

For all the work you may put into writing one, hiring managers actually spend very little time—mere seconds in many cases—looking at your resume. But despite this sad fact, it’s safe to say that creating a great resume (rather than hastily throwing one together) still matters.

“If you miss the mark, your resume may never be read. Even worse, you might be removed from the applicant pool by a computer before a human even knows you exist,” says Muse career coach Heather Yurovsky , founder of Shatter & Shine. So you want to get it right because, as she explains, isn’t the goal to “spend less time looking for a job and more time in a role you love?”

You might be wondering if you can lean on your LinkedIn profile instead of writing a resume. The answer, sadly, is no. Most hiring managers still expect you to submit a resume, even if they also look at your LinkedIn. Even if you don’t need a resume for a job you’re applying for now, you’re going to need one at some point in your career—they’re not anywhere close to going out of style. So it’s best to always have one at the ready should an opportunity pop up.

And although LinkedIn has plenty of benefits, a resume has one clear advantage: While your LinkedIn is usually a broader picture of your career trajectory, your resume gives you the opportunity to tailor your career story to a specific role or company (more on that later).

Oh, and you’ve probably heard of something called a CV? It’s slightly different from a resume , and usually more common with academics and job seekers outside the U.S.

Hiring managers look for three things on your resume, “What did you do? Why did you do it? And what was the result?” says Muse career coach Martin McGovern , owner of Career Therapy. “If you can answer all three of these questions in...your resume bullet points, you’re going to be on the right track.”

Clear, easy-to-understand language is key. “The truth is that most resumes make no sense. They are stuffed with jargon, they are too technical, and they are filled with redundancies. Try to read a resume that isn’t yours and you will quickly realize that it feels like an alien wrote it,” McGovern adds. Put yourself in the shoes of a recruiter who has no idea how your role works—how can you make your resume accessible to them?

The hiring manager also cares about more than just you and you alone—they care about you in relation to them. “Hiring managers want to see if a candidate matches the requirements” of the role they’re hiring for, Yurovsky explains. “Your resume should paint this picture so the hiring manager not only knows what day-to-day responsibilities you can handle, but why you, above other[s], bring value to their organization.”

How Do You Write a Resume?

Whether you’re someone who’s never written a resume in your life, or you need a nice, thorough refresher on the process of creating one, follow these steps to go from a blank page to a complete—and dare I say beautiful—document.

Related: This Free Worksheet Makes It Easy to Create (or Update) Your Resume

1. Pick Your Format

Before you start typing one single thing, you have to decide what you want the overall resume to look like.

Resume builders can be helpful for this step—they’ll take all your basic information and organize it for you, eliminating some of the legwork. You can also use a pre-made outline, such as one of these free Google Docs templates .

But it’s often safest to start with a clean slate all on your own and eventually upgrade to a more advanced layout. (If you'd still like a place to write all the relevant information before you get started, check out our resume outline .) This allows you to course correct, edit and re-edit, and choose a resume format that best fits your particular situation (after all, not everyone has a career trajectory that’s easy to compartmentalize).

In general, you’re most likely to cover and/or include sections on the following:

• Your work experience
• Your non-work experience, including professional organizations, community involvement, or side projects
• Your education and certifications
• Your skills (specifically hard skills) and interests

So how do you format and organize all of that information?

By far the most common (and safest, if you’re not sure which route to take) option is reverse chronological order . This means you organize your experiences from most recent to least recent. So your work experiences would go above your education, and your current role would go above previous roles you’ve held. This of course has its exceptions—maybe you went back to grad school between jobs, or your most recent role is irrelevant to the job you’re applying for. So the whole page may not be exactly in reverse chronological order depending on your situation. It’s just a guideline.

There’s also something called a functional or skills-based resume . This is used pretty rarely, mainly with career changers and those with limited or complicated work histories. It gets its name because it’s primarily about listing your skills rather than experiences, and showcases them above your work history and education.

You can also opt for a combination resume , which is a mix between a reverse chronological resume and skills-based resume. It highlights your skills at the top, but allows just as much room below to cover your job and school experience.

Use caution when choosing these two formats: “Combo and skills-based [resumes] can be hard to follow, because [they force] the reader to hunt for connections between your skills and experience, and [don’t] provide the full context of your work,” says Muse Career Coach Angela Smith , founder of Loft Consulting. “I’ve also heard a lot of recruiters say that they automatically discount skill-based resumes because they feel the candidate is trying to hide something. I don’t necessarily believe that, but I think it’s important for job-seekers to know that perception is out there.”

2. Start With Your Basic Information

Your contact information should always go at the top of your resume. In this header you’ll want to include anything that could be helpful for a recruiter to get in touch with you. Usually, this means adding in:

• Your full name (preferably the name you use across the web)
• Your phone number
• Your personal email address

You might also choose to include other basic information, such as your LinkedIn or personal website URL, your GitHub (for technical roles), your social media profiles (if relevant to the job), or your address. If you’re looking to move for a job, you may choose to leave out your address or write “open to relocating” to better your chances of getting an interview.

The key is to make this part as clear as possible. If a hiring manager can’t reach you, there’s no point in perfecting the rest of your resume.

3. Add in Your Work Experience

This section will most likely be the bulk of your resume. Even if you’re changing careers, employers still want to see where you’ve worked, what you’ve done, and the impact of that work to get a sense of your background and expertise.

Your “Work Experience” might be one entire category, or you might choose to break it up into “Relevant Experience” and “Additional Experience” to highlight the jobs that are most important for hiring managers to focus on. Either way, you’ll almost always want to have your most recent experience at the top and your older experience down below.

Within your work experience, you’ll want to include each official job title, the company (and possibly its location), and the years you worked there. Below that, you’ll add in two to four bullet points explaining what you did in that job, the skills you built and exercised, the tools you used, and the results of what you did. If you accomplished a lot during your time there, focus on the responsibilities that made the most impact or you’re the most proud of, as well as the ones that best align you with the job you’re applying for (more on that in the following sections). It’s key here to list, if relevant, quantitative as well as qualitative accomplishments.

For example, you might write:

Associate Accountant, Finances and Co., Ann Arbor, MI September 2017 – Present

• Manage billing and invoicing for more than 50 clients, ensuring the deadlines and needs of our enterprise partners, including Big Company and Super Star Org, are met
• Collaborate closely with sales, account management, and project management teams on project setup, maintenance, and invoice management
• Assist in the streamlining of invoicing guidelines and procedures through documentation and the implementation of new software, resulting in an average two-week decrease in total time spent per client

Your resume bullets should be in past tense if you’re referring to past jobs and present tense if you’re talking about your current roles. In addition, your bullets should always start with a strong action verb that best describes what you did. And if you have examples of your work, consider hyperlinking them here as well.

If you have a ton of experience and this category is starting to run long (read: over one page), consider kicking out your oldest jobs unless they’re super relevant to the job you’re applying for, or extra impressive for your field.

Not sure where to start? “It’s helpful to do a brain dump and create a document that has everything and anything you consider as experience or an achievement,” says Yurovsky. From there, she explains, you can start to whittle down what is and isn’t important. And you can refer to this document later if you ever decide to update your resume for a specific role.

Need more specific advice on listing your work experience on your resume? Check out these additional resources:

• When you’ve held multiple jobs at the same company: 2 Jobs, 1 Company: How to Show Multiple Positions on Your Resume
• When you’re not sure what your accomplishments are or how to explain them: Resume Revamp: How to Turn Your Duties Into Accomplishments
• When you want to spruce up a boring or insignificant job: How to Make Your Most Boring Jobs Sound More Interesting on Your Resume
• When you’re considering fudging a job title: The Answer to “Can I Change My Job Title on My Resume to Make It More Accurate?”
• When you’ve had a bunch of short-term gigs: How to List Temporary Jobs on Your Resume

4. Consider Including Volunteer Work or Other Experience

Anything you’ve done that’s not work experience—your side gig, volunteer work, special projects—can be hosted under clearly-labeled sections (“Volunteer Experience” or “Activities,” for example). Depending on how robust your work experience is, these things may be worth including, particularly if they’ve helped you level up your skill set or better align you with your dream job. Plus, they make you look that much more well-rounded, passionate, and hardworking.

If you’re a recent grad, you might also build out a section for on-campus activities, such as clubs, organizations, or leadership experience. This can be a great supplement if you’re lacking in the jobs department. You can frame these just as you would professional jobs—including your title, the organization’s name, and bullets describing what your role was and what you accomplished.

Read More: This Is Exactly How to List Volunteer Work on Your Resume

5. Don’t Forget Your Education

If you’re still in school or just graduated, your education can go at the top of your resume, but for pretty much everyone else, this goes near the bottom. Most people include their school, graduation year (for folks less up to about a decade out of school), major, and degree. Brand-new grads might also write in their GPA, honors and awards, study abroad, thesis, or other notable achievements. But keep this section super simple, as you don’t want it to take up too much space over your work experience.

It’s possible you have unique education experience, such as taking an online course or certification. If you did this specifically as a way to boost yourself within your industry, definitely include it. Again, list everything more or less reverse chronologically—so a grad school degree would go above an undergrad degree, and a more recent relevant online course would go above that.

Learn more about the ins and outs of listing your education on your resume:

• How to (and How Not to) List Education on Your Resume
• How to List Online Courses on Your Resume the Right Way (Because Yes, There Is a Wrong Way)

6. Top It Off With Some Skills and Interests

The skills section of a resume gets a bad rap, but it’s just as important as the rest of the stuff you include. It’s a quick list a recruiter can scan to see if your skill set aligns with what they’re hiring for. And it’s super ATS-friendly (ATS stands for “applicant tracking system,” the robot that in some cases reads your resume before a human does) because it allows you to add in keywords the machine is scanning for.

Usually this section goes at the bottom of your resume, but in special cases—such as a skills-based resume or when someone’s switching fields—you may place it further up.

What exactly do you throw in here? You’ll want to list any hard skills and applications you’re familiar with (Photoshop, SEO, JavaScript, to name a few examples), and, if relevant, your level of expertise. Avoid including soft skills here, like time management or public speaking—save those for your bullet points instead.

Be strategic when filling in your skills. Don’t list things you actually couldn’t do at a high competence level (I’m looking at those of you who say you’re “great” at Excel), and maybe nix skills that are completely irrelevant to the job you want. For example, you may not even need to include Excel if you’re applying for say, a design position, unless it’s listed as a job requirement.

Maybe you’re thinking, I’m a really good volleyball player, but that’s not a “skill,” right? No, it’s not, but it is a hobby. Adding in a hobby section at the bottom of your resume is underrated, and frequently a smart choice. It can be a great conversation starter with a hiring manager, and it can show that you’re a good culture fit—or a culture add—for the company. Also, it’s just a nice way to add in some of your personality. So tack on a bullet point listing out some of your interests, such as hiking, rowing, or crafting (no more than five to seven work-appropriate verbs), and you’re all set here.

7. Write a Resume Summary Statement (if Relevant)

You may have heard of a resume summary statement . They’re not super common, but they can be useful to include near the top of your resume if you’re looking to add clarity or context to your resume. If you’re a career changer, you might find a summary statement helpful in explaining your leap and tying your experience to your new path. Or if you’re a more experienced professional, you can use a summary statement to highlight a theme that brings your career trajectory together.

Overall, you probably won’t need a summary statement if your career is pretty linear and your bullet points do a great job of emphasizing what you have to offer in terms of skills and experience. But if you think it makes sense to include one, “Take the time to think about what the person reading your summary wants to know before you write it,” says McGovern. “Good summaries explain why you do what you do and how it can help. For instance: Merging a background in ABC, I help companies improve XYZ through 123. Summaries shouldn’t be any more complicated than that.”

So, taking McGovern’s example, you might say:

Merging a background in social media marketing and PR with seven years in the consumer tech space, I help companies improve their internal and external communication and brand awareness through data-driven, quality content and strategies that align with the modern trends of the space.

Yurovsky adds that “you don’t want your summary statement to be a dense paragraph with too much information. You want it to be easy to read, concise, and memorable. Almost like a tagline.”

Read More: 3 Resume Summary Examples That’ll Make Writing Your Own Easier

8. Tailor It to the Job (and the ATS)

Once you have your resume written out—you’ve broken down your work experience, tagged on some activities and additional experiences, and listed out your skills—it’s important to go back to the job description (or multiple job descriptions, if you’re applying to several similar jobs) and make sure that what your resume says matches up with the kind of candidate the employers are looking for. In other words, tailor it .

Let’s explain further. You’ll want to begin by tackling the ATS . This means combing the job description to see if individual words and phrases line up. What skills are they asking for, and have you listed them (so long as you actually have them)? What words are they using to describe their ideal hire, and do you use similar language in your resume?

Next, take a bird’s-eye view. If you were the hiring manager for the role, where on your resume would your eyes be drawn to? And what would you be looking for? Whatever you think will be most important for the recruiter, make sure it’s near the top of your resume, or otherwise emphasized.

Finally, dig into the role and responsibilities of the job. Does your resume reflect similar experience? If not, is there a way you can spin it so that it’s clear you’re capable of doing the job (and doing it well)?

These articles can help you if the word “tailoring” makes you start to sweat:

• What It Really Means to “Tailor Your Resume”
• Your Guide to Making Unrelated Experience Look Relevant on Your Resume
• A Cool Trick: How to Spin 1 Resume Bullet 5 Different Ways

9. Edit and Refine It

Please, please don’t just write your resume and shoot it out without giving it a second glance. Hiring managers may not spend hours browsing it, but if there’s one thing that sticks out more than anything else it’s a glaring typo.

The best approach? Write a rough draft, then leave and come back to it later with fresh eyes to give it an edit.

Cover the basics: Is your contact information correct and updated? Are you using the right verb tenses? Does everything look consistent and accurate in terms of spelling and grammar?

Then do some cutting if your resume’s quite long. It’s no longer a hard-and-fast rule that all resumes must be only one page—but consider it a smart guideline for most applicants, especially if you've got less than 10 years work experience. The exception is if you’re very senior or very established in your career; in this scenario, a two-page resume isn’t completely out of the question. Everyone else, read this article for advice on how to cut your resume down.

Formatting-wise, it’s key to consider a couple things. First, what font are you using , and is it legible (for a human and a robot)? When in doubt, go with one of these simple, but sleek, options: Arial, Arial Narrow, Calibri, Cambria, Garamond, or Helvetica.

Second, are you going to save it as a Word document or PDF ? Neither option is wrong, although a PDF helps ensure that your formatting is maintained, no matter what type of computer the hiring manager uses to open the document.

Third, is your resume formatted in a way that it’s skimmable? If it’s feeling crowded or overrun with words, read this: 12 Tiny Changes That Make Your Resume Easy for Recruiters to Skim .

Once you’ve given it a few good looks, it may be worth sending it to a friend or colleague (or even a career coach ) to get a second opinion. Don’t just have them edit it for spelling and grammar—they should dig into your bullets and offer feedback on whether or not your resume is showing you in the best possible light (it’s smart to also send them the job description for something to compare it to).

Here’s the thing: Your resume won’t ever look exactly like someone else’s, nor should it. How you choose to format it, organize your information, and talk about specific experiences depends not just on your career path, but on your field, the job you’re applying for, the company that job is at, and more.

So there isn’t a universal way to do a resume. But there are common themes. To give you some context as to how yours might turn out, here are three examples of different kinds of resumes.

The Most Popular: A Reverse Chronological Resume

As previously mentioned, a reverse chronological resume is preferred by many coaches and HR experts, mainly because it’s super readable. When everything’s in a clear order, it’s easy to skim and even easier to draw lines between experiences.

Who it’s good for: Just about everyone—from students applying to internships all the way up to senior-level executives (with an optional resume summary statement)

Download an Example Chronological Resume for a Software Engineer

The Unorthodox Route: A Functional or Skills-Based Resume

Rather than listing out your experience in reverse chronological order, a functional or skills-based resume has bullet points that reflect how each of your skills is demonstrated by the work you’ve done over the course of your career. At the bottom, you’ll include everything else, such as your education, job history, professional achievements, community involvement, and other technical skills. This is a good option if you have a somewhat all-over-the-place work history and want to tie everything together neatly.

Who it’s good for: Career changers whose work experiences may not appear to be relevant and people with an abundance of temporary jobs or gaps in their work histories.

Download an Example Functional Resume for a Project Manager

The Creative Angle: An Infographic Resume or Resume Website

This resume type is characterized by how it’s formatted visually. You may choose a reverse chronological order or skills-based style to organize your information, but also use graphics, colors, unique fonts, and even multimedia elements to help that information pop. Keep in mind that any creative resume is still likely subject to an ATS—and certain elements may be unreadable by a robot. So consider going this route only if you know a human will be reading your resume (and that said human might enjoy it).

Who it’s good for: People applying to creative roles (designers, editors, writers, marketers, video producers, for example), startups, or fun companies, or to jobs where a creative resume is encouraged, if not required.

Download an Example Infographic Resume for a Designer

Not a designer but want your resume to look just as pretty as this example? Check out these articles:

• 5 Sites to Create an Awesome Infographic Resume (Even if You’re the Least Creative Person Ever)
• How to Build a Resume Website That Will Impress Every Hiring Manager Who Sees It
• 5 Digital Tools That Will Make Your Resume Infinitely More Beautiful

Your resume is a living, breathing document. So while you won’t go through this whole process every time you apply for a job, you should be thinking about all these things as you go to update your resume for your next career step. You might decide later on to switch up the order, or remove or add things, or even get creative and try out a whole new format. If you’re not getting the calls back you expect, you may decide to scrap it and start over —and that’s totally OK.

Regardless of where this piece of paper goes and how it grows, when you give it the care and attention it deserves, you set yourself up for success. And you’ll make it that much more likely that you’ll land an interview and get the chance to prove to the hiring manager—over the phone or in person—what you’ve got to offer.

How to Make a Resume in 2024 | Beginner's Guide

For most job-seekers, a good resume is what stands between a dream job and Choice D. Get your resume right, and you’ll be getting replies from every other company you apply to.

If your resume game is weak, though, you’ll end up sitting around for weeks, maybe even months, before you even get a single response.

So you’re probably wondering how you can write a resume that gets you an interview straight up.

Well, you’ve come to the right place!

In this guide, we’re going to teach you everything you need to know about how to make a resume, including:

• The 8 Essential Steps to Writing a Resume
• 11+ Exclusive Resume Tips to Up Your Resume Game
• 27+ Real-Life Resume Examples for Different Professions

….and more!

So, let’s dive right in.

How to Make a Resume (The Right Way!)

Before we go into detail about how you should make a resume, here’s a summary of the most important steps and tips to keep in mind:

• Choose a resume format carefully. In 99% of cases, we recommend the reverse-chronological format .
• Add the right contact details. Leave your headshot out and make sure to include your job title , a professional email address, and any relevant links. (E.g.: your LinkedIn profile , online portfolio, personal website, etc.).
• Write an impactful resume summary. Unless you’re an entry-level professional, always go for a resume summary. If you do it right, it’s your chance to get the hiring manager to go through the rest of your resume in detail.
• Pay attention to your work experience section. Take your work experience section from OK-ish to exceptional by tailoring it to the job ad, making your achievements quantifiable, and using action verbs and power words.
• Add the right skills for the job. Keep this section relevant by only including the hard and soft skills that are required for the position.
• Keep your education short and to the point. Your most recent and highest degree is more than enough for a strong education section. You only need to add more details here if you’re a recent graduate with barely any work experience.
• Leverage optional resume sections. Optional sections like languages, hobbies, certifications, independent projects, and others can set you apart from other candidates with similar skills and experience.
• Include a cover letter. That’s right, cover letters matter in 2024, and the best way to supplement your resume is by adding an equally well-crafted cover letter to your job application. To make the most of it, check out our detailed guide on how to write a cover letter .

To get the most out of our tips, you can head over to the resume builder and start building your resume on the go as you read this guide.

New to resume-making? Give our ‘7 Resume Tips’ video a watch before diving into the article!

#1. Pick the Right Resume Format

Before you start filling in the contents of your resume, you have to make sure it’s going to look good. 

After all, the first thing hiring managers notice is what your resume looks like, and then they start reading it. So, this is your best chance to make a great first impression.

Start by choosing the right resume format.

There are three types of resume formats out there:

• Reverse-chronological. This is by far the most popular resume format worldwide and, as such, it’s the best format for most job-seekers.
• Functional. This resume format focuses more on skills than work experience. It’s a good choice if you’re just getting started with your career and have little to no experience in the field.
• Combination. The combination resume format is a great choice for experienced job-seekers with a very diverse skill set. It’s useful if you’re applying for a role that requires expertise in several different fields and you want to show all that in your resume.

So, which one should you go for?

In 99% of cases, you want to stick to the reverse-chronological resume format . It’s the most popular format and what hiring managers expect to see. So, in the rest of this guide, we’re going to focus on teaching you how to make a reverse-chronological resume.

Fix Your Resume’s Layout

With formatting out of the way, let’s talk about your resume’s layout , which determines the overall look of your resume. 

Does it look organized or cluttered? Is it too short or too long? Is it boring and easy to ignore, or is it reader-friendly and attention-grabbing?

Here are some of the best practices you should apply:

• Stick to one page. You should only go for a two-page resume if you have decades of experience and you’re sure the extra space will add significant value. Hiring managers in big companies get hundreds of applications per job opening. They’re not going to spend their valuable time reading your life story!
• Add clear section headings. Pick a heading and use it for all the section headers so the hiring manager can easily navigate through your resume.
• Adjust the margins. Without the right amount of white space, your resume will end up looking overcrowded with information. Set your margins to one inch on all sides so your text fits just right on the page.
• Choose a professional font. We’d recommend sticking to a font that’s professional but not overused. For example, Ubuntu, Roboto, or Overpass. Avoid Times New Roman, and never use Comic Sans.
• Set the correct font size. As a rule of thumb, go for 11-12 pt for normal text and 14-16 pt for section titles.
• Use a PDF file. Always save your resume as a PDF file, unless the employer specifically requests otherwise. Word files are popular, but there’s a good chance they’ll mess up your resume’s formatting.

Another thing you need to consider in terms of your resume’s layout is whether you’re going for a traditional-looking resume template or something a bit more modern :

If you’re pursuing a career in a more traditional industry, like law , banking , or finance , you might want to stick to the first.

But if you’re applying to a tech company where imagination and innovation are valued, you can pick a more creative resume template .

Want to Save Time? Use a (Free) Resume Template

Anyone who’s ever tried creating a resume from scratch knows how boring the formatting can be.

Before you can even start filling in the contents, you need to tweak the margins, adjust font sizes, and make sure everything fits into one page while still looking good.

What if you could skip past all that and still create a compelling resume?

Try one of our free resume templates . They’re pre-formatted, so all you have to do is fill in the contents.

They’re also created in collaboration with recruiters from around the globe, ensuring that the templates are visually appealing and ATS-friendly!

See for yourself how one of our templates compares to a resume created in a standard text editor:

#2. Add Your Contact Information

Now that we’ve got all the formatting out of the way, let’s get into what your resume is all about— the information you put on it .

The first thing you want to do when filling out the contents of your resume is to add your contact information .

This section is pretty straightforward but crucial. Your contact details belong at the top of your resume in a designated resume header , so the hiring manager can easily find them.

Even if everything else about your resume is perfect, that all flops if you misspell your email address or have a typo in your phone number. If the hiring manager can’t contact you, it’s a missed opportunity.

So, double-check, and even triple-check your contact information section and make sure everything is factually correct and up-to-date.

Must-Have Information

• Full name. Your first and last name should stand out at the top of your resume.
• Email address. Stick to an address that’s professional and easy to spell, like a combination of your first and last name. (E.g.: [email protected])
• Phone number. Add a reliable number where the hiring manager can easily reach you.
• Location. Add your city and state/country. If you plan to relocate for the job or want a remote position, specify it on your resume.

Optional Information

• Job title. Add your professional title underneath. Write it down word for word, whether it’s “Digital Marketing Specialist” or “Junior Data Scientist.” Just don’t make up job titles like “Marketing Wizzard” or “Data Manipulator.” They’re not quirky; they’re just unprofessional. 
• LinkedIn profile . We recommend that you include a link to your updated LinkedIn profile since over 77% of hiring managers use the platform when evaluating a candidate. 
• Relevant links. Include links to personal websites or any social media profiles that are relevant to your field. For example, a developer could include a Github profile, while a graphic designer could link their Behance or Driblle account, and so on.
• Date of birth. Unless this is specifically required in the job ad, the hiring manager doesn’t need to know how old you are. It’s not important for their decision-making, and at worst, it might lead to age-based discrimination.
• Unprofessional email address. Your quirky, old high school email address doesn’t belong on your resume. Instead of [email protected] , go for a [email protected] type of address.
• Headshot. (USA, UK or Ireland) Depending on the country where you’re applying, it might even be illegal to include a picture of yourself on your resume . While it’s the norm to include a picture in most of Europe and Asia, always check the regulations for each specific country or industry you’re applying to.

All clear? Good! Now, let’s look at what a great example of a resume's contact information section looks like:

#3. Write a Resume Headline (Summary or Objective)

It's no secret that recruiters spend an average of less than seven seconds on a resume .

When you receive hundreds, if not thousands, of applications daily, it's physically impossible to spend too much time on each.

So, what the hiring managers do to go through resumes more effectively is to skim through each resume and read it in depth only if it piques their interest.

This is where the resume headline comes in.

Placed right next to (or underneath) your contact information, this brief paragraph is the first thing the hiring manager is going to read on your resume.

Now, depending on how far along in your career you are, your resume headline can be either a resume summary or a resume objective.

So, how do you choose between a resume summary and a resume objective? Here’s all you need to know:

Resume Summary

A resume summary, as the name suggests, is a two to three-sentence summary of your career so far. If done right, it shows that you’re a qualified candidate at a glance and gets the hiring manager to give you a chance.

Here’s what your resume summary should include:

• Your job title and years of experience.
• A couple of your greatest professional achievements or core responsibilities.
• Your most relevant skills for the job.

Here’s an example of a well-written resume summary: 

Experienced Java Developer with 5 years of experience in building scalable and efficient applications. Contributed to a major project that enhanced application performance by 25%. Strong background in Spring Framework and microservices. Aiming to apply robust coding skills to develop innovative software solutions at XYZ Tech Solutions.

Unless you’re a recent graduate or amid a career change, we recommend you stick to a resume summary. Otherwise, a resume objective might be a better option for you.

Resume Objective

A resume objective is supposed to express your professional goals and aspirations, academic background, and any relevant skills you may have for the job.

It communicates your motivation for getting into a new field, so it’s the go-to headline for recent graduates and those going through a career change. As with a resume summary, a resume objective should be brief—around two to four sentences long.

So, here’s what it would look like if you’re a student:

Hard-working recent graduate with a B.A. in Graphic Design from New York State University seeking new opportunities. 3+ years of practical experience working with Adobe Illustrator and Photoshop, creating illustrations and UX/UI design projects. Looking to grow as a designer and perfect my art at XYZ Design Studio.

Or, on the other hand, if you’re going through a career change, it might look more like this:

IT project manager with 5+ years of experience in software development. Managed a team of developers to create products for several industries, such as FinTech and HR tech. Looking to leverage my experience in managing outsourced products as a Product Owner at Company XYZ.

#4. Prioritize Your Work Experience

The most important part of your resume is your work experience.

This is where you get to sell yourself and show off your previous accomplishments and responsibilities.

If you manage to master this section, you’ll know most of what’s there to know about how to make a resume.

There are plenty of good practices for writing your work experience . But before we dive into all the nits and grits, let's start with the basics.

The standard format for each work experience entry is as follows:

• Job title/position. Your job title goes on top of each work experience entry. When the hiring manager looks at your resume, you want them to know, at a glance, that you have relevant work experience for the job.
• Company name/location/description. Mention the name of the employer and the general location, such as the city and state/country where you worked. In some cases, you may also want to briefly describe the company, like when the organization isn’t particularly well-known.
• Dates employed. Add the approximate timeframe of your employment at each company. You don’t need to give exact dates since the standard format for this is mm/yyyy.
• Achievements and responsibilities. This is the core of each work experience entry. Depending on your field, you want to list either your achievements or responsibilities. List them in bullet points instead of paragraphs, so they’ll be easier to read.

Here’s a real-life example:

Your work experience entries should always be listed in reverse chronological order , starting with your most recent job and working your way back into the past.

Now that you know how to list your experience, we’re going to show you how to write about it in a way that makes you stand out from the competition, starting with: 

Are you a student with no work experience? We’ve got you covered. Check out our guide to writing a resume with no experience here.

Focus on Achievements Whenever Possible

One of the most common resume mistakes is only listing responsibilities in your work experience section.

Here’s the thing—in most cases, the hiring manager knows exactly what your job responsibilities are.

For example, if you’re a sales manager, your responsibilities would be:

• Reach out to potential clients over the phone or email.
• Maintain relationships with existing company clients and upsell relevant products.
• Tracking and reporting on leads in CRM.

Coincidentally, this is also the same list of responsibilities for every sales manager out there. So, 90% of all other resumes probably mention the same thing.

To stand out from the competition, you want to focus on writing achievements in your resume instead. These can be how you helped your previous company grow, reach quarterly quotas, and so on.

Let’s compare how responsibilities hold up next to achievements for the same job:

• Exceeded sales team KPIs by 30%+ for 3 months straight.
• Generated over $24,000 in sales in 1 month.
• Generated leads through cold-calling
• Managed existing company clients

Keep in mind, though, that in some fields, there just aren’t that many achievements you can mention. Let’s say you’re a warehouse worker .

Your day-to-day responsibilities probably include:

• Loading, unloading, and setting up equipment daily.
• Packaging finished products and getting them ready for shipping.
• Assisting in opening and closing the warehouse.

In fields like this, it’s pretty hard to distinguish yourself through achievements, so it’s okay to stick to responsibilities instead. You can still make them shine by following the rest of our advice about listing your work experience.

Keep in mind, though, that in some fields, there aren’t that many achievements you can mention. Let’s say you work in a warehouse. Your day-to-day responsibilities probably involve:

• Loading, unloading and setting up equipment on a daily basis.
• Package finished product and get it ready for shipping.
• Assist in opening and closing the warehouse.

In such fields, it’s pretty hard to distinguish yourself, so it’s totally OK to stick to responsibilities instead.

Tailor Your Resume to the Job

Tailoring is what sets an amazing resume apart from an okay one.

Hiring managers don’t need to know about every single job you’ve ever worked at or every single skill that you have.

They only want to know about your jobs, experiences, or skills that are relevant to the role you’re applying for.

For example, if you’re applying for a job doing Google Ads, you don’t need to talk about your SEO internship from eight years ago.

By focusing your resume on whatever is important for the specific role, you’re a lot more likely to stand out and catch the hiring manager’s attention.

Let’s take a look at an example of a job ad:

As you can see, we’ve highlighted the most important requirements.

To tailor your resume accordingly, you just need to mention how you meet each of these requirements in your resume.

You can highlight your relevant achievements and qualifications in different parts of your resume, such as:

• In your resume summary, where you should recap your years of experience.
• Throughout your work experience section, where you should list achievements and responsibilities that reflect your social media marketing experience.
• In your education section, where you can let the hiring manager know you have the degree that they’re looking for.

Include the Right Amount of Work Experience

If you’ve got over a decade’s worth of work experience, you’re probably wondering whether all of it belongs on your resume. In most cases, you’d end up writing a novel if you listed everything you’ve ever done, and that’s not how long a resume should be .

If you’re new to the job market, on the other hand, you probably don’t have any experience, and you’re wondering what you could even add to this section.

So, here’s how much information your resume should include, depending on your level of experience:

• No experience. If you’re looking for your first job , you won’t have any work experience to fill this section with. So, you can either keep it empty and focus on all the other sections or fill it up with any experience gained in student organizations, extracurricular activities, volunteering, and other projects.
• Entry-level. List all your work experience so far. While some of it won’t be relevant, it can still show the hiring manager that you do have some actual work experience.
• Mid-level. Only mention relevant work experience to the position you’re applying for. There’s no need to waste space on jobs that aren’t related to what you’re after.
• Senior-level. List up to 15 years of relevant work experience, tops. If your most recent experience is as a marketing executive , the hiring manager doesn’t care how you started your career as a junior marketing specialist 23 years ago.

Consider Applicant Tracking System (ATS) Software

Did you know that over 70% of resumes don’t even make it to the hiring manager ?

Most companies these days use ATS to evaluate hundreds of resumes instantaneously and automatically filter out the ones that don’t meet their criteria.

For example, if a resume doesn’t mention a specific skill or isn’t formatted correctly, the ATS will automatically reject it.

Fortunately, there are some easy ways to make an ATS-friendly resume .

Here are a couple of tips to help you get past those pesky robots:

• Stick to one page. Sometimes employers set a limit on how long a resume should be. This means that if your resume is longer than one page, it might get automatically disqualified.
• Incorporate keywords. Tailoring your resume to the job helps a ton with beating the ATS. Just carefully read the job description to find hints for what the ATS will be looking for. Then, whenever you find keywords related to your responsibilities and achievements, make sure to include them in your work experience section.
• Use an active voice. Passive voice is too vague and unclear, so make sure to use active voice as much as possible when describing your previous jobs. (E.g.: “Managed a team of ten people,” instead of “ A team of ten people was managed by me.” )
• Leverage powerful action words. Instead of starting each of your sentences with “was responsible for," make your work experience impactful by using words that can grab attention. Saying that you “spearheaded” or “facilitated” something sounds a lot more impressive than “helped.”

Want to make sure your resume formatting passes the ATS test? Choose one of our tried and tested ATS-friendly resume templates , and you’ll be good to go! 

#5. List Your Education

The next section on your resume is dedicated to your academic qualifications. Let’s start with the basics!

Here’s how you should format the education section on your resume :

• Program Name. Your major and degree type should be listed. (E.g.: “B.A. in Business Administration” )
• University Name. Add the name of the institution. (E.g.: “New York State University” )
• Dates Attended. Use a mm/yyyy format for the dates you attended. (E.g.: “08/2008 - 06/2012” )
• Location. If your university is less well-known, you can also add the location. (E.g.: “Stockholm, Sweden” )
• GPA. Use the appropriate grading system for the country you’re applying to work in. (E.g.: In the USA, it would be “3.9 GPA” )
• Honors. Add any honors and distinctions you’ve been given. (E.g.: Cum Laude, Magna Cum Laude, Summa Cum Laude )
• Achievements. You can mention interesting papers you’ve written, projects you’ve done, or relevant coursework you’ve excelled in.
• Minor. “Minor in Psychology”

Pretty simple, right? Now let’s see what an education section looks like in practice:

This example includes all the necessary information, plus an eye-catching award and relevant classes this candidate has taken.

Resume Education Tips

Now that you know how to list your education on your resume, let’s take this section to the next level.

Just follow these expert tips:

• If you’re making a resume as a student and don’t have any work experience yet, you can list your education section at the beginning of the page instead of work experience.
• You can add your expected graduation date if you’re still pursuing your degree.
• If you already have relevant work experience, just keep this section short and sweet. Recent graduates can expand on their education more and add optional information like projects, classes, academic achievements, etc.
• Always list your degrees in reverse chronological order, starting with your highest degree on top. Your highest and most recent degree is usually enough, so if you have a Master’s degree that’s relevant to the job, there’s no need to mention your earlier degrees.
• Don’t add your high school degree to your resume if you already have a university degree. It doesn’t have as much weight, and you can use the space for something else.
• Only mention your GPA if you had an impressive academic career. Anything below a 3.5 GPA doesn’t need to be on your resume.

Are you in the process of applying for college? Check out our guide to writing a college application resume to wow that admissions officer!

#6. Emphasize Your Know-How in the Skills Section

After your work experience, your skills are the first thing the hiring manager is going to look for. In fact, together, work experience and skills make up 90% of the hiring decision .

So, this is the place where you want to mention all the know-how that makes you the perfect candidate for the job.

There are two types of skills you can include when writing your resume:

• Hard Skills. These are measurable abilities. What you can list here can be anything from coding in Python to knowing how to cook Thai cuisine.
• Soft Skills. Also known as personal skills, these are a mix of communication skills , personal traits, career attributes, and more. They can include leadership, critical thinking, and time management , just to name a few.

Your resume should always cover both hard skills and soft skills . Here’s an example in action:

Now, let’s discuss how you should list your most important skills on your resume.

There are a few essential steps you need to follow:

Always List Hard and Soft Skills Separately

Your resume should be easy and neat to navigate. The hiring manager shouldn’t have to waste time looking for a specific skill because you didn’t separate it into the appropriate subsection.

So, just create separate categories for your hard and soft skills.

Depending on your field, you could customize the name of your “hard skills” subsection to something like “technical skills," “marketing skills," or something else related to your field.

Let’s look at an example of what skills look like on a project manager’s resume :

Methodologies & Tools

• Agile Methodology
• SCRUM Framework
• Waterfall Project Management
• Microsoft Project
• Critical Path Method (CPM)
• Earned Value Management (EVM)
• Risk Management

Soft Skills

• Team Management
• Conflict Resolution
• Negotiation

Tailor Your Skills to the Job

You might have some awesome skills, but the hiring manager only needs to know about the ones that are relevant to the job.

For example, if you’re applying for a job as an accountant, your gourmet chef skills shouldn’t be on your resume.

Look at the job ad and list at least two to three essential skills you have that are required for the role. Remember—there’s no need to list every skill you have here; just keep it relevant.

Qualifications:

• Bachelor’s degree or higher in Graphic Design or a related field.
• Tech-savvy, with some background in CMS systems such as WordPress.
• Thrives in a stressful environment and juggles multiple tasks and deadlines.
• Strong organizational and time management skills.
• Excellent communication skills.
• Self-reliant, with the ability to manage their own work.
• A can-do attitude and an outside-the-box thinker.
• Proficient in Adobe Photoshop, InDesign, Illustrator, Keynote, and Pages.
• Basic understanding of Office software such as Microsoft Word, Excel, PowerPoint, and Outlook.

So, the must-have hard skills here are Photoshop, InDesign, Illustrator, Keynote, and Pages. Other good computer skills to have are WordPress or similar CMS systems.

While you can also mention Word, Excel, PowerPoint, and Outlook, it’s pretty much assumed that you know how to use them since they’re required for most office jobs.

List Hard Skills with Experience Levels

For each hard skill you list on your resume, you should also mention your proficiency level. This tells employers what they can expect from you and how much training you might need.

• Beginner. You have some experience with the skill, whether it’s from some entry-level practice or classroom education.
• Intermediate. You’ve used the skill in a work environment with good understanding.
• Advanced. You’re the go-to person for this skill in your office. You can coach other employees, and you understand the skill at a high level.
• Expert. You’ve applied this skill to more than a handful of different projects and organizations. You’re the go-to person for advice about the skill, not just in your office but even amongst some of the best professionals in your field.

Just make sure to never lie about your actual skill level. Even if you get the job, once you need those skills you exaggerated, it will be pretty awkward for both you and your employer.

Include Transferable Skills

These are the types of skills that are useful for almost any job out there.

Transferable skills can be both soft skills (e.g.: teamwork, creativity, problem-solving skills, and others) and hard skills (MS Office Suite, HTML, writing, etc.)

Whatever job you’re applying to, chances are you have transferable skills from your experience that can come in handy one way or another. So, feel free to include them, even if they’re not specifically required for the position.

Not sure which skills to mention on your resume for your specific field? Check out our list of 101+ essential skills for inspiration!

#7. Leverage Optional Resume Sections

The sections we’ve covered so far are must-haves for any resume. They’re the bread-and-butter for any job application, and if you get them right, you’ll land any job you apply to.

But if you have some leftover space, there are a few optional sections you can choose from to give your resume a boost!

Are you bi-lingual? Or even better  – multi-lingual? You should always mention that on your resume!

Even if the position doesn’t require you to know a specific language, it can still come in handy at some point. At the end of the day, it’s always better to know more languages than less.

To list languages in your resume , just write them down and assign them the appropriate level:

• Intermediate

You can also use the Common European Framework of Reference for Languages (CEFRL) or the American Council on the Teaching of Foreign Languages (ACTFL) proficiency scales.

As a given, you should never lie about your language skills. You never know—your interviewer might turn out to be fluent in the language or even be a native speaker!

Hobbies and Interests

If you want to spice up your resume, hobbies and interests could be just what you need.

While this section isn’t a game-changer, it can help the hiring manager see who you are as an individual.

For example, if you listed “teamwork” as one of your skills, hobbies like team sports can back up your claim.

And who knows? Maybe you and your interviewer have some hobbies or interests in common!

Volunteering Experience

If you’re the type of person who devotes their free time to helping others while expecting nothing in return, chances are that you’re the type of employee who’s in it for more than just the money. 

Seeing volunteer experience on your resume tells hiring managers that you’re a loyal employee who’s after something meaningful.

Several studies show that listing your volunteer experience can boost your chances of getting hired, especially if you have little to no work experience.

Certifications

Hiring managers love candidates who invest in themselves, and that’s exactly what they see when you list certifications on your resume .

If you value continuous learning and strive to expand your skill set, that’s always a plus.

Certifications can also show employers how much expertise you have.

For example, if you’re a Microsoft Cloud Engineer and you specialize in Microsoft Technologies, you should definitely include all essential certifications on your resume, such as the Azure Solutions Architect Expert one.

Awards and Recognitions

There’s no harm in showing off a little on your resume. After all, you want to be a candidate that shines above the rest.

So, if you’ve received any awards or recognitions that make you stand out in your field, make sure to add them.

For example, if you’ve been recognized for your contributions to data science or received a hard-to-come-by scholarship , mention it in your resume. Just keep your entries here relevant to the field you’re applying to.

Publications

Whether you’re a freelance writer or a distinguished academic, publications are always impressive.

If you have any published works (online or in an academic journal), you can add them to your resume. Just make sure to include a link so the hiring manager knows where to check your work!

Are you looking for a career in academia? Check out our guide to writing the perfect academic CV to get started!

Working on side projects can show off your passion for your field. Whether they’re university class projects or part-time entrepreneurial endeavors, they’re relevant.

For example, if you worked on a mock software product as part of a university competition, it shows you went through every step of product creation, from ideation to creating a marketing strategy.

This project also shows off your organizational skills , and if you mention it in your resume, you stand a better chance of landing the job you had your sights set on.

But projects can also be personal, not academic. For example, you might manage an Etsy store where you sell hand-made arts and crafts to customers online. This is a great opportunity to highlight your creativity, management, and customer service skills .

Overall, hiring managers love employees who do cool work in their free time, so projects are always a great section to add to your resume.

Looking to kickstart your career? Check out our guide on how to get an internship for useful tips and real-life examples!

Extracurricular Activities

Every college freshman knows that extracurricular experience can make a difference in their application.

Especially if you don’t have a lot of experience outside of school, extracurricular activities are a great way to show potential employers your skills and give them insight into you as a person. Different clubs and after-school projects can help you gain real-life skills and considerably increase your chances of landing your first job after college.

For example, joining a student government organization can hone your leadership skills and teach you how to work as part of a team.

For example, if you’re part of a student government or public speaking club, these activities can help you hone your leadership and presentation skills.

11+ Expert Resume Tips

You’ve got the gist of how to make a resume. Now, it’s time to make it really stand out from the crowd!

Follow these exclusive resume tips to take your resume game to the next level:

• Match the professional title underneath your name to the job title of the position you’re applying for. Hiring managers often hire for several roles at once, so giving them this cue about what role you’re after helps things go smoother.
• Mention any promotions from your previous jobs. Use the work experience entries for them to focus on the achievements that helped you earn them.
• Describe your achievements using Laszlo Bock’s formula : accomplished X as measured by Y by doing Z . This way, your work experience can go the extra mile and show the hiring manager what you can bring to the table.
• Always list your achievements and responsibilities in concise bullet points. This makes your resume more reader-friendly, and it’s more likely that the hiring manager will see your impressive achievements at a glance.
• Don’t use personal pronouns like “I” or “me,” and don’t refer to yourself by name. Stick to a slightly altered third person, like “managed data integrity at XYZ Inc.” instead of “he managed data integrity at XYZ Inc.”
• Name your resume sections correctly, or it might get rejected by the ATS. Swapping out quirky names like “career history” or “expertise” for “work experience” and "skills" makes it easier for the hiring manager to find what they’re looking for, too.
• Prioritize important keywords instead of adding all of them. Make sure the relevant skills, qualifications, and experiences you add all make sense in context, too. Your goal is to get past the ATS and impress the hiring manager.
• Focus on transferable skills if you don’t have a lot of relevant work experience. Any extracurricular activities or personal projects can help you stand out here.
• Add a strategic pop of color to headings, bullet points, or key elements you want to highlight. It can help your resume stand out, but don’t overdo it—you want the information to be more impressive than the color palette.
• Don’t include the line “references available upon request.” Hiring managers already know they can request a list of references from you, so there’s no need to waste valuable space on it.
• Make sure your resume is optimized for mobile viewing. Most hiring managers use their mobile phones as often as desktop computers, so save your resume to a PDF file and make sure your formatting stays intact across any device.
• Rename the resume file you plan to send so it includes your name and the name of the position you’re applying for. It’s a small detail that can turn into a crucial mistake if you forget it.
• Read your resume out loud when you’re done. This is a great way to catch awkward phrases or spelling mistakes you might have missed otherwise.
• Use a tool like DocSend to track your resume. You’ll get a notification any time someone opens your resume, and you can see how long they spend reading it.

FREE Resume Checklist

Are you already done with your resume? Let’s see how it holds up!

Go through our checklist for perfecting your resume and see where you stand!

If you missed some points, just go through your resume one more time and perfect it.

And if you ☑’d everything—congrats! You’ve learned all there is to know about writing a resume, and you’re good to go with your job search.

Need to write a CV instead of a resume? Check out our step-by-step guide on how to write a CV with dozens of examples!

9 Resume Templates for Different Industries

Looking to create an effective resume without dealing with the formatting hassle? Just choose one of the templates below.

#1. Traditional Resume Template

Good for traditional industries like finance, banking, law, and manufacturing.

#2. Modern Resume Template

Good for both contemporary and forward-looking industries, including entrepreneurship, medical technology, and engineering.

#3. Creative Resume Template

Good for creative industries, including entertainment, design, and architecture. 

#4. Minimalistic Resume Template

Good for experienced professionals in basically any industry who want to let their achievements do the talking. 

#5. IT Resume Template

Good for any IT-related profession like software development, cyber security, and DevOps engineering.

#6. Tech Resume Template

Good for the tech industry and everything it encompasses.

#7. College Resume Template

Good for college students and recent graduates alike.

#8. General Resume Template

Good for multiple industries, including HR, education, and customer service.

#9. Executive Resume Template

Good for senior professionals across different industries, including hospitality, marketing, and logistics.

17+ Resumes for Different Jobs

Knowing how to write a resume is one thing, but making a resume that stands out is something entirely different. Without inspiration, even top career experts might stumble on a roadblock or two.

Check out the following effective resume examples for specific jobs to get a better sense of what a good resume looks like:

#1. Nurse Practitioner Resume Example

Check out our full guide to writing a nurse resume here.

#2. Data Scientist Resume Example

Check out our full guide to writing a data scientist resume here.

#3. Business Analyst Resume Example

Check out our full guide to writing a business analyst resume here.

#4. Digital Marketing Resume Example

Check out our full guide to writing a digital marketing resume here.

#5. Software Engineer Resume Example

Check out our full guide to writing a software engineer resume here.

#6. Construction Project Manager Resume Example

Check out our full guide to writing a construction project manager resume here.

#7. Customer Service Resume Example

Check out our full guide to writing a customer service resume here.

#8. High School Resume Example

Check out our full guide to writing a high school resume here.

#9. Student Resume Example

Check out our full guide to writing a student resume here.

#10. Server Resume Example

Check out our full guide to writing a server resume here.

#11. Actor Resume Example

Check out our full guide to writing an actor resume here.

#12. Web Developer Resume Example

Check out our full guide to writing a web developer resume here.

#13. Engineering Resume Example

Check out our full guide to writing an engineering resume here.

#14. Computer Science Resume Example

Check out our full guide to writing a computer science resume here.

#15. Architect Resume Example 

Check out our full guide to writing a data analyst resume here.

#17. Remote Job Resume Example

Check out our full guide to writing a remote job resume here.

#18. Sales Associate Resume Example

Check out our full guide to writing a sales associate resume here.

#19. Receptionist Resume Example

Check out our full guide to writing a receptionist resume here.

Want to see more examples? Check out our compilation of 80+ resume examples for different fields .

• Administrative Assistant Resume
• Bartender Resume
• DevOps Engineer Resume
• Executive Assistant Resume
• Flight Attendant Resume
• Graphic Designer Resume
• Paralegal Resume
• Pharmacist Resume
• Recruiter Resume
• Supervisor Resume

Next Steps After Your Resume

Now that we’ve covered everything you need to know about how to make a resume, it’s time to talk about the rest of your job application.

After all, your resume is only the first step in your job search. To land the job you deserve, you also need to write a captivating cover letter and ace that upcoming interview. Here’s how:

#1. How to Write a Convincing Cover Letter

The companion piece to every resume is the cover letter.

Most job-seekers flinch when they hear that they have to write a cover letter. What do you even mention in a cover letter, anyway? If you were good at writing cover letters, you’d be applying for a job as a writer !

In reality, though, writing a cover letter is very simple once you know its purpose.

Think of your cover letter as a direct message to the hiring manager. It’s your chance to briefly explain why you’re such an awesome fit for the position. And with a few cover letter tips to point you in the right direction, you’ll write the perfect cover letter for your job application.

Just follow this structure:

• Add the contact details. Include the same contact information as on your resume, plus additional contact details for the hiring manager, including their name, job title, the company’s name, and location.
• Introduce yourself. Start your cover letter by mentioning who you are, what your work experience is, and why you’re interested in the position. Mention a standout achievement or two, relevant skills, and what you’d like to do for the company you’re applying for.
• Explain why you’d excel at the job. Find the requirements in the job ad that you meet, and elaborate on how you fulfill the most important ones. Research the company so you know what you like about it, and mention it in your cover letter. Make sure to convey your enthusiasm for the job and confidence that you’ll be a great fit for their team.
• Wrap it up politely. Conclude your cover letter by recapping your key selling points and thanking the hiring manager for their time. Then add a call to action, such as “Please don’t hesitate to reach out to me at the provided phone number so that we can discuss my application in greater detail.” Then, add a closing line and follow it with your full name.

Sounds easy, right? Here’s a real-life example to drive the point home:

Do you need more help perfecting your cover letter? Learn what the most common cover letter mistakes are and check out cover letter examples for all professions here.

#2. How to Ace Your Next Interview

Once you’ve perfected both your resume and cover letter, there’s only one thing left.

It’s time for the final step—the dreaded job interview.

Whether you’re an extrovert or an introvert, you probably hate the interviewing process. No matter how experienced you are, it can be nerve-wracking. Sitting there while someone’s prodding into your past experiences and judging you isn’t fun.

But did you know that most interviewers ask the same questions?

That’s right—all you have to do is learn how to answer some of the most common interview questions, and you’ll be an interview away from landing your dream job!

Just check out our complete guide to the 35+ Job Interview Questions and Answers and learn how to ace your next interview.

FAQs on How to Make a Resume

Do you still have some questions about making a resume? Check out the answers to the most frequently asked questions below!

#1. What does a good resume look like in 2024?

For your resume to look good in 2024, make sure it’s organized and clean and isn’t longer than one page.

Be sure to include information that adds value to your application—leave out the focus on your relevant work experience and skills that you can back up, and list as many achievements as possible. 

If you’re using a resume template, choose one based on your industry. Conservative industries like law, banking, and business require more traditional resume templates. But if you’re going for an industry like design, architecture, or marketing, you can go for a creative resume template . 

Remote work is also big in 2024, so if that’s what you’re after, tailor your resume to match the job you want.

#2. How do you make a resume in Word?

The best way to create a resume in Word is to use a pre-designed Microsoft Word template. To access them, you should: 

• Open MS Word
• Click “file” from the menu bar 
• Select “new”
• Type “resume templates” in the search bar 

That said, Word resume templates are generic, hard to personalize, and overall not very stylish.

Want a resume that looks good and is extremely easy to make? Check out resume templates to get started!

#3. How do I write a resume for my first job?

If you’re writing your first-ever resume for an entry-level position, the hiring manager won’t expect you to have any work experience.

However, you can make up for your lack of experience with your skills and academic achievements.

For example, you can take advantage of extracurricular activities, internships, volunteering experiences, and other non-professional experiences. You can use them to highlight the skills you’ve gained and what you’ve achieved so far.

So, your first job resume should have a resume objective, emphasize your education, and replace your work experience with any internships, volunteering, independent projects, or other experiences.

#4. How to make a resume on Google Docs?

You can make a resume on Google Docs by choosing one of their templates and filling it in on the go.

All you have to do is go to your Google Drive’s template gallery, choose your preferred template, fill in your information, and your Google Docs resume is ready to go! 

That said, Google Docs templates aren’t the most user-friendly choice. You don’t have much flexibility with the layout and formatting isn’t that easy. For example, you tweak a section to the slightest, and the whole resume becomes a mess.

If you want an easier option, check out our resume builder !

#5. What kind of resume do employers prefer?

Typically, employers prefer one-page-long resumes that follow the reverse chronological format. 

Hiring managers receive hundreds of resumes every day, so they don't have the time to read three-page resumes. Try one of our one-page resume templates so you don’t go over the recommended resume length.

Meanwhile, the reverse-chronological format is the most popular because it draws attention to your most recent jobs and professional achievements, which is the #1 most important thing hiring managers look at when evaluating a resume.

#6. How many jobs should you put on your resume? 

You should only include relevant job positions on your resume.

This means that your work experience section should be tailored to the job you are applying for. If you’ve worked five different jobs and they can all add value to your current application, then you should include all five. 

If, on the other hand, you’re applying for, say, a customer service position and some of your past jobs don’t have anything to do with customer service, you should skip them.

#7. Should I put my address on my resume? 

You can put your location (city, state, or country) on your resume, but you don’t need to put your entire physical address.

Putting a physical address on a resume was the norm back when companies would contact you via mail. In today’s world, everyone communicates via email, which is why adding a correct and professional email address to your contact information section is far more important than putting your physical address. 

So, just include your location or-–if you’re a remote worker—specify you prefer to work remotely by writing “working remotely from [location].”

#8. What information should I leave out of my resume?

As a general rule, you shouldn’t include your birthday or your headshot on your resume. This norm varies from country to country but it applies to the USA, Canada, and UK.

If you have plenty of achievements to list under your work experience, then you can leave your basic work responsibilities out of your resume. 

In your education section, you should only include your highest and most recent degree. So, if you hold a Ph.D., you can list that and your Master’s degree and leave your Bachelor’s degree and high school diploma out.

Finally, leave out any skills that aren’t relevant to the job you’re applying for.

#9. Is a resume a CV?

Depending on where you are, a CV (Curriculum Vitae) and a resume might be completely different things.

In most of the world, though, including Europe and Asia, they are used interchangeably for the same document. Both CVs and resumes are one to two pages long, and list skills and experiences relevant to the position you’re applying for.

Sometimes more detailed resumes that go over one page are referred to as CVs. These are typically only used by senior professionals, executives, CEOs, etc.

In the USA, however, a CV is a completely different document. Typically, CVs are detailed and comprehensive documents that highlight your entire academic and professional history. They’re often used for academic, scientific, or research positions, which is why this type of CV can also be referred to as an academic CV.

You can create your CV using one of our CV templates !

#10. Should I write my own resume?

Yes, you should always write your own resume.

Your resume is your opportunity to show the hiring manager your communication, writing, and presentation skills . Employers also evaluate you based on how effectively you can convey information about yourself, and there’s no one that can represent you better than yourself.

Writing your own resume lets you introduce yourself authentically. You have the best understanding of your skills and experiences, and you can personalize them to make your resume stand out.

And, as a bonus, the experience of writing your resume yourself can be reflective and insightful, so it might help you understand your professional journey and career goals better.

#11. Can a resume be two pages?

Generally, we strongly recommend that your resume stick to one page.

Hiring managers go through hundreds of resumes every day, and keeping your resume to one page increases the odds that they’ll see your qualifications faster.

In some cases, like when you have a lot of relevant experience, your resume can go over two pages. But this exception is reserved for senior professionals with over a decade of relevant experience and tons of skills and achievements that simply can’t fit on one page.

#12. Is a simple resume okay?

Absolutely, a simple resume is often more than okay—it's preferable.

Before your resume even gets to the hiring manager, a complicated layout could get it rejected by the applicant tracking system (ATS). A simple resume template can help get your application straight to the hiring manager.

A clean layout can also make sure that your resume is easily readable and looks professional. This can focus the hiring manager's attention on your work experience and skills without excessive clutter or flashy colors to distract them.

Key Takeaways

And that’s a wrap!

If you’ve followed all of our advice until now, congrats! You’re probably an expert on how to make a resume.

To recap, let’s go through some of the most important lessons we’ve learned so far...

• Use the right resume builder to make the process as smooth as possible. You don’t want to mess around with formatting for hours before even starting to work on your resume!
• Focus on your achievements over responsibilities. This can help you stand out from all the other applicants, especially if you back your claims up with data.
• Include all the must-have sections, like the resume summary, work experience, education, and skills. Then leverage optional sections if you have leftover space.
• Tailor your resume for the job you’re applying for. Everything listed on your resume should be relevant to the specific job you’re applying for, and you should write a new resume for every new job application.
• Take the time to perfect your cover letter. It’s just as important as your resume, so make sure you pay as much attention to it!

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In today's competitive job market, technical skills are not just advantageous; they are essential. Employers increasingly rely on technology in various sectors, making a robust knowledge set crucial for candidates across numerous professions.

This article aims to guide readers on effectively presenting their technical skills on a resume . The focus will be on clarity and precision, ensuring your skills align perfectly with job requirements.

By the end of this guide, you’ll know exactly how to showcase your abilities effectively, increasing your chances of landing a job in your desired field.

Understanding Technical Skills

Technical skills are the abilities and knowledge necessary to perform specific technology-related tasks. This expertise is often practical and related to information technology, machinery operation, or quantitative data management. Strong technical skills can significantly boost employability and career progression in today's tech-driven environment.

In IT, it includes programming languages such as Python or Java, cybersecurity practices, and network administration. To effectively present your talents, affordable resume writing services can enhance your ability to showcase these abilities.

On the other hand, engineers rely on skills related to CAD software, project management, and knowledge of manufacturing processes. Data analysts must be proficient in data manipulation tools like SQL and visualization software like Tableau.

Across all these fields, technical knowledge enables professionals to execute their roles effectively, ensuring operational efficiency and enabling companies to stay competitive in rapidly evolving industries.

As technology advances, the demand for skilled professionals in these areas shows a clear trend towards growth, making the acquisition and listing of these skills on a resume more critical than ever.

Identifying Your Technical Skills

Identifying and listing technical abilities on a resume effectively starts with a strategic self- assessment. Here are some tips on how to list technical skills on resume:

Inventory Skills : List every technical skill you possess relevant to the fields you are interested in or have experience in.

Prioritize Skills : Order your capabilities by relevance to the job you’re targeting and by your level of expertise in each.

Match Job Requirements : Carefully align your listed skills with the technical requirements specified in the job descriptions. This ensures that your resume speaks directly to potential employers' needs.

These steps guide you in listing expertise and enhance how you present your technical qualifications to align with employer expectations, increasing your visibility and chances of landing a job.

Structuring Technical Skills on Your Resume

Effectively structuring your resume can significantly enhance its readability and impact. Here are a few straightforward formats to consider:

Categorized Format : Organize your abilities into categories such as 'Programming Languages', 'Software Proficiency', 'Project Management', and 'Data Analysis'. List skills within these categories in order of proficiency or relevance to the job you're applying for.

Integrated Format : Weave your technical skills into the descriptions of your work experience. This shows what you know and how you’ve applied these abilities in real-world situations. For example, in a software developer role , you could highlight using Java to create features that improved customer satisfaction by 20%.

Hybrid Format : Start with a concise section that lists your top knowledge in categories, then detail how you applied them in your work history.

Consider incorporating various visual elements to improve your resume's readability and visual appeal. Bullet lists are an effective tool for breaking technical skills into easily digestible items, allowing hiring managers to assess your capabilities quickly.

Info boxes can spotlight crucial certifications, drawing the recruiter's attention to your essential qualifications. This makes your CV more engaging and helps employers gauge your expertise quickly at a glance.

Tailoring Technical Skills to the Job Application

When applying for jobs, actively customize the technical skills section of your resume to align with each job description. Start by identifying the essential knowledge that the employer highlights. Prominently display them on your resume, especially if they match your strengths.

For instance, a job ad for a web developer stresses expertise in JavaScript and Angular; highlight this knowledge at the top of your resume. Demonstrate where and how you've used it in previous roles to solve problems or enhance processes.

Additionally, include the exact keywords from the job description. Many companies use software that scans resumes for these keywords, and including them can significantly increase the likelihood of your resume catching a hiring manager’s attention.

Furthermore, when targeting remote positions, it's essential to highlight skills for online work , such as proficiency in remote collaboration tools and strong self-management abilities. By aligning your resume directly with the job requirements, you show employers that you understand and meet their needs.

Examples of Effectively Listed Technical Skills

When crafting the technical skills section of your CV, the clarity and organization of your presentation can significantly improve your chances of capturing the attention of hiring managers. Here are two examples of well-structured sections and insights from industry experts on why these approaches work effectively.

Example 1: Software Engineer Resume

• Technical Skills:
• Languages : Proficient in Python, Java, C++
• Frameworks : Experienced with Angular, React
• Tools : Jenkins, Docker, Kubernetes
• Systems : Linux, Windows Server 2019

This resume format categorizes technical skills, making it straightforward for hiring managers to quickly assess the candidate’s proficiency and expertise.

Example 2: Data Analyst Resume

• Data Management : SQL, Oracle, MongoDB
• Analytical Tools : R, MATLAB, Excel Advanced Features
• Visualization : Proficient with Tableau, Power BI

Understanding how to showcase skills on a CV is essential to ensure your resume is noticed. By organizing all by function, this layout aligns the candidate’s abilities with the specific job responsibilities, enhancing their relevancy for potential employers.

Expert Insight: "Employers need to immediately see that you have the necessary abilities for the job. A well-organized section showcases your qualifications and demonstrates your understanding of the job requirements," explains John Dole, a senior tech recruiter.

This guide has outlined critical strategies for effectively listing knowledge on your resume. By categorizing skills, integrating them with your work experiences, and aligning them with job descriptions, you can present a clear and compelling skill set to potential employers.

Additionally, visual elements like bullet lists and info boxes can make your resume more readable and engaging.

Remember, the technology landscape is constantly evolving, so it’s crucial to review and update it regularly. Keeping your skills current boosts your resume and ensures you remain competitive in the job market. Regular updates demonstrate your commitment to professional development and readiness to tackle new challenges.

About the Author

Courtney Johnson: As a former high school teacher and career coach, I’ve always been passionate about helping others succeed. If you need advice on listing technical skills on your resume, feel free to reach out—I’m here to help.

Continue to: Applying for a Job Writing a Covering Letter

See also: How to Showcase Skills on a CV or Resume How Soft Skills Can Help You Get Ahead in a Tech World What Are Hard Skills?

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How to Write a Technical Writer Resume

Are you looking how to showcase your skills and experience effectively? Crafting a compelling technical writer resume is essential to stand out in a competitive job market.

Whether you're aiming to land your first role or seeking advancement in your career, a well-crafted resume can make all the difference.

The very first thing I tell my new students on the first day of a workshop is that good writing is about telling the truth. Anne Lamott

In this guide, we'll explore the essential elements of a successful document, provide actionable tips, and offer technical writer resume examples to inspire and guide you.

Technical writer resume examples

Entry-level technical writer resume sample with no experience, medical technical writer resume example.

Summary: Experienced medical technical writer with over 13 years of experience in creating clear and concise documentation for pharmaceutical and healthcare industries. Proven ability to translate complex scientific information into accessible content for diverse audiences. Strong background in regulatory compliance, clinical trials, and medical device documentation. Experience: Senior Medical Technical Writer MedTech Solutions, Boston, MA March 2018 - Present Develop and maintain comprehensive user manuals, training materials, and regulatory documentation for medical devices, ensuring compliance with FDA guidelines. Collaborate with cross-functional teams including engineers, regulatory affairs, and marketing to ensure accuracy and clarity of technical content. Lead documentation review processes, providing feedback and revisions to improve content quality and readability. Conduct thorough research and interviews with subject matter experts to gather technical specifications and user requirements. Medical Writer Pharma Innovations, Cambridge, MA July 2014 - February 2018 Authored scientific manuscripts, clinical study reports, and regulatory submissions for new drug applications (NDAs) and investigational new drug (IND) filings. Edited and formatted technical documents to comply with company and industry standards, maintaining consistency and accuracy throughout. Assisted in the development of protocols and clinical trial documentation, ensuring alignment with regulatory and ethical guidelines. Collaborated with research teams to interpret data and communicate findings effectively in written form. Freelance Medical Writer Self-Employed January 2011 - June 2014 Provided writing and editing services to pharmaceutical companies, medical device manufacturers, and healthcare organizations. Specialized in creating patient education materials, product manuals, and marketing collateral targeting healthcare professionals. Developed content for websites and blogs focused on medical research, health trends, and patient care. Education: Bachelor of Science in Biomedical Engineering Harvard University, Cambridge, MA Graduated: May 2010 Skills: Proficient in technical writing tools such as Adobe FrameMaker, Microsoft Word, and LaTeX. Strong understanding of FDA and international regulatory requirements for medical devices and pharmaceuticals. Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams. Detail-oriented and skilled in conducting thorough research to support technical content development. Certifications: Certified Medical Writer (CMW) - renewed in 2024 Regulatory Affairs Certification (RAC) - valid till 2026 Publications: Smith, J., & Johnson, A. (2022). "Advances in Biomedical Engineering: A Review." Journal of Medical Devices, 15(2), 123-135. Smith, J., Brown, C., & Martinez, D. (2018). "Clinical Trials in Oncology: Challenges and Opportunities." Oncology Research Reviews, 8(4), 287-299. Smith, J., et al. (2013). "Patient Education in Cardiovascular Health: Strategies and Outcomes." Journal of Cardiovascular Nursing, 28(1), 45-55.

Formatting tips

Technical writing involves communicating complex data clearly and concisely. A well-formatted technical writer resume demonstrates your ability to organize information effectively , making it easy for recruiters to quickly grasp your qualifications and experience.

Here are some recommendations:

• Use an easily readable font such as Arial, Calibri, or Times New Roman . They are widely accepted and make your document easy to look through.
• Use a font size between 10pt and 12pt for the main body text. Headings can be slightly larger ( e.g., 14pt to 16pt ) to differentiate sections and make them stand out.
• Maintain consistency throughout your technical writer resume in terms of font type, size, and formatting ( e.g., bold, italics, underlining ). It helps create a cohesive and organized appearance.
• Ensure adequate margins ( usually around 1 inch ) to frame the content neatly. Sufficient white space around text blocks improves readability.
• Use bullet points to list your responsibilities, achievements, and skills under each section. Bulleted lists are easier to scan than paragraphs.
• Avoid using excessive design elements such as decorative fonts, bright background colors, or graphics.
• Aim to keep your resume for a technical writer position concise , ideally fitting on one or two pages .

Using an online resume builder can save you time compared to creating a document from scratch in a word processor.

The technical writer resume templates and formatting are already set up, allowing you to focus more on content and less on details.

Plus, Resume Trick allows for easy updates and revisions to your document. You can quickly make edits , adjust formatting, or tailor your technical writer resume for different job postings without starting again each time.

Create your professional Resume in 10 minutes for FREE

Technical writer resume objective or summary

A resume summary is a brief overview of your skills, experiences, and achievements as they relate to the job you're applying for. It's typically used when you have significant experience in the field.

Technical writer resume summary example: Experienced technical writer with over 5 years of expertise in creating user documentation for software products and API documentation. Skilled in translating complex technical concepts into clear, concise, and user-friendly documentation. Proven track record of improving documentation processes and enhancing user satisfaction. Proficient in MadCap Flare, Adobe FrameMaker, and XML.

An objective statement is used when you are new to the field or transitioning into technical writing from another career path. It focuses on your work goals and what you hope to achieve in the position you are applying for.

Sample technical writer resume objective: Detail-oriented professional with a background in software development seeking to transition into a technical writer role. Eager to leverage skills in API documentation, user manuals, and technical editing to contribute to the success of a dynamic tech company.

Contact information

Providing clear contact details ensures that employers can quickly and easily get in touch with you. This accessibility is fundamental for progressing through the hiring process, as it allows recruiters to to reach out to you for scheduling interviews or follow up on your technical writer resume.

What to include here:

• Name . Your first and last name.
• Phone . A number where you can be reached. Make sure your voicemail message is clear and professional.
• Email . An address that you regularly check. Avoid using informal or overly casual emails.
• Location . Your city and state (and country for remote jobs ) to provide context about your location.
• LinkedIn (Optional) . A profile that is up-to-date and relevant to your professional experience. Ensure it is polished and aligns with your technical writer resume content.

This technical writer resume section allows you to demonstrate your ability to effectively communicate technical information, collaborate with teams, and adapt your style to different audiences and industries.

Here you can highlight your familiarity with specific industries , such as software development, healthcare , engineering, or telecommunications. This knowledge is valuable as it indicates your ability to grasp technical concepts and terminology relevant to the specific field.

Start with your most recent or current position and work backward.

Key details for each role:

• Job title . Clearly state your job title to provide context for your responsibilities.
• Company . Include the name of the organization where you worked, along with the city and state (or country).
• Dates . Specify the duration of your employment (month and year).
• Responsibilities . Describe your main tasks as a technical writer. Focus on specific accomplishments and contributions that demonstrate your skills and impact.
• Achievements . Highlight any notable accomplishments, such as improvements in documentation quality, successful completion of major projects, or recognition received for your work.

Begin each bullet point with a strong action verb to describe your responsibilities effectively ( e.g., "Authored comprehensive user manuals for software products" ).

Example: Senior Technical Writer Tech Innovations Inc., Seattle, WA September 2020 – Present Collaborate with software engineers and product managers to produce detailed API documentation for new software releases. Create user guides, installation manuals, and troubleshooting documentation for enterprise-level software products. Implement a streamlined documentation review process, reducing revision cycles by 30%. Conduct usability testing and gathered stakeholder feedback to enhance documentation usability and effectiveness. Mentor and supervise junior technical writers, ensuring consistency and adherence to documentation standards. Technical Writer MedTech Solutions, San Francisco, CA June 2018 - August 2020 Developed clear and concise healthcare IT documentation, including system manuals and training materials for medical staff. Worked closely with subject matter experts to translate technical information into user-friendly content. Updated existing documentation to reflect software updates and regulatory changes in the healthcare industry. Conducted documentation audits to ensure compliance with industry standards and internal guidelines.

This part of your technical writer resume showcases your formal education. Include degrees that are directly related to fields such as English, Communication, Journalism, Computer Science, or Engineering .

This signals to employers that you have a solid educational background that supports your technical writing skills.

Important elements:

• Degree . Specify the degree(s) you obtained ( e.g., Bachelor of Arts in English, Master of Science in Technical Communication ).
• Institution . Include the name of the college or university where you earned your credentials.
• Location and dates . Provide the location of the institution ( city, state, country ) and the dates of attendance or graduation.
• Relevant coursework . Optionally, list specific courses that are directly relevant to technical writing or that showcase your expertise in related areas.
• GPA (if relevant) . Add your GPA if it’s above 3.5 and enhances your qualifications.
• Awards . Mention any academic honors or awards received.

Example: Master of Science in Technical Communication University of Washington, Seattle, WA September 2018 - May 2020 Relevant Coursework: Advanced Technical Writing, Information Architecture, User Experience Design Thesis: "Improving User Manuals for Consumer Electronics: A Case Study of Smartphone Documentation" GPA: 3.9/4.0 Honors: Dean's List (All Semesters) Bachelor of Arts in English University of California, Berkeley, CA September 2014 - May 2018 Coursework: Technical Writing, Professional Editing, Communication Theory GPA: 3.8/4.0 Honors: Cum Laude, Outstanding Student in English Department Award

Technical writer resume skills

By carefully selecting and listing skills that match the job description , you demonstrate that you understand the requirements of the role and can fulfill them effectively.

Many companies use Applicant Tracking Systems (ATS) to screen resumes based on keywords . Including relevant technical writer skills ensures that your application reaches human eyes for further consideration.

• Hard skills , also known as technical competencies, are specific, teachable abilities that can be quantified and measured.
• Soft skills , on the other hand, are less tangible and relate to how individuals interact with others and approach their work.

Hard skills of a technical writer:

• Technical Writing
• Documentation Tools
• Markup Languages
• Version Control Systems
• Graphic Design
• Content Management Systems (CMS)
• Quality Assurance
• Information Architecture
• Localization
• Regulatory Compliance

Soft skills for technical writer:

• Communication
• Attention to Detail
• Adaptability
• Critical Thinking
• Problem-Solving
• Collaboration
• Time Management
• Research Skills

Optional sections

• Certifications . Highlight any certifications related to technical writing. Examples for a technical writer resume include Certified Professional Technical Communicator (CPTC) , Adobe Certified Expert (ACE) in Technical Communication Suite , or Certified Information Mapping Professional (CIMP) .
• Languages . If you are proficient in multiple languages, especially those relevant to your target audience or industry, mention them here.
• Publications . Include a technical writer resume part where you list any articles, blogs, or documents you've authored or contributed to. This can demonstrate your writing style and subject matter expertise.
• Professional Development . Mention workshops, seminars, or courses you've attended related to specific industries. This shows your commitment to continuous learning and staying updated with industry trends.
• Achievements . If you've received awards or recognition for your technical writing or related skills, mention them in a dedicated section to highlight your accomplishments .

Technical writer cover letter

As you now know, a technical writer resume provides a concise summary of your work experience, skills, education, and achievements relevant to the job. In a cover letter , you can elaborate on specific components mentioned briefly in the resume.

A cover letter is a personalized document that allows you to explain why you are interested in the position and how your skills and experience make you a good fit.

How to write a letter accompanying your technical writer resume:

• Header . Include your contact information and the date at the top of the letter. Add the employer’s data ( if known ) below yours.
• Salutation . Address the document to the hiring manager or the person specified in the job posting.
• Introduction . Start with a strong opening paragraph that states the position you are applying for and how you found out about the opportunity.
• Body paragraphs . Discuss specific technical writing projects you’ve worked on. Provide examples of your ability to write clear and concise documentation.
• Closing . Summarize why you are a strong candidate and express your enthusiasm for the opportunity.
• Sign-off . End with a professional sign-off ( e.g., Sincerely, Regards ) followed by your full name.

Example of a cover letter for a technical writer resume:

Dear Mr. Taylor,

I am writing to express my interest in the Technical Writer position at Olson Electronics. With over 5 years of experience in technical writing and a passion for clear and concise communication, I am confident that I would be a valuable asset to your team.

Throughout my career, I have successfully created user manuals, training materials, and technical documentation for various software and hardware products. My attention to detail, strong research skills, and ability to understand complex information have allowed me to deliver high-quality documents that are easy to understand and follow.

One of my proudest achievements was when I led a team of writers to revamp the entire documentation process at my previous company. By implementing new templates and guidelines, we were able to reduce the time it took to create user manuals by 50%, while also improving the overall quality of the documents. This resulted in positive feedback from both internal teams and customers.

In addition to my technical writing skills, I am also proficient in various software tools such as Adobe FrameMaker, MadCap Flare, and Microsoft Office Suite. I am a quick learner and adapt easily to new tools and processes.

My best qualities include being organized, detail-oriented, and a strong communicator. I take pride in my ability to work independently as well as collaborate with cross-functional teams to achieve common goals. My dedication and commitment to producing high-quality work under tight deadlines have been commended by previous supervisors.

I am excited about the opportunity to bring my skills and experience to Olson Electronics. Thank you for considering my application. I look forward to discussing this opportunity further.

Linda Sparks

If you don't have work history, focus on any extracurricular activities , volunteer work, or internships that demonstrate your abilities and work ethic.

Even if they’re not directly related to the job, emphasize transferable skills such as teamwork, communication, and problem-solving.

Entry-level technical writer cover letter example: Dear Ms. Johnson, I am excited to apply for the entry-level Technical Writer position at Hitech Innovations Inc., as advertised on your company website. With a recent Bachelor’s degree in Technical Communication from San Francisco State University, I am eager to contribute my skills and enthusiasm to your team. Throughout my academic journey, I acquired a robust understanding of technical writing principles and best practices. Courses in user documentation, software manuals, and online help systems provided me with the expertise to distill complex technical concepts into clear, user-friendly content. During my internship at Tech Solutions Plus, I had the opportunity to work alongside experienced technical writers. I assisted in the creation of user guides and instructional documents for software products. This way I gained hands-on experience in research, content organization, and document formatting. This internship strengthened my ability to communicate effectively with cross-functional teams and deliver high-quality documentation under deadlines. I possess proficiency in technical writing tools including Adobe FrameMaker, Microsoft Word, and Visio, ensuring efficient document creation and formatting. I am committed to producing documentation that meets user needs while adhering to company style guides and brand standards. I am enthusiastic about the prospect of joining Hitech Innovations Inc. and contributing to your mission of delivering innovative solutions to clients. I am eager to bring my technical writing skills and passion for technology to your dynamic team. Thank you for considering my application. I have attached my resume for your review. I look forward to the opportunity to discuss how my qualifications align with the needs of Hitech Innovations Inc. Sincerely, Heather Ward

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Proofreading.

Don’t forget that your job involves creating clear, accurate, and well-structured documents. Your technical writer resume and cover letter serve as examples of your skills, attention to detail, and professionalism.

Here are tips on proofreading your application papers:

• After writing, set your documents aside for a few hours or even a day. Returning with fresh eyes can help you spot errors you might have missed initially.
• Reading aloud can catch awkward phrasing, run-on sentences, and other issues that may not be as obvious when reviewing silently.
• Utilize spell check tools like Grammarly, Hemingway, or the built-in checker in your word processor. They can find grammar mistakes and suggest improvements.
• Ensure that formatting, font style, and font size are consistent throughout your cover letter and resume for technical writer. Inconsistencies can make them look unprofessional.
• Have someone else review your application . Another person can provide a fresh perspective and see mistakes you’ve overlooked.
• Check that your documents are visually appealing and easy to read. Use bullet points, headings, and ample white space to improve readability.

In conclusion, crafting a strong resume for a technical writer position is crucial for showcasing your skills, experience, and achievements effectively.

Remember to tailor your application to each job posting, emphasizing relevant abilities that align with the specific requirements of the role.

By following the tips and technical writer resume examples provided in this guide, you can create a document that not only highlights your copywriting expertise but also grabs the attention of hiring managers in your desired industry.

Alexandra Meyer

Editor-in-Chief at Resume Trick

Alexandra Meyer is the editor-in-chief of Resume Trick. She was behind the launch of Icecream Apps in 2014 and continues to oversee the high content standards of the company's projects. Alexandra has years of experience writing and editing articles about technology, software and online services, and human resources.

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How To Show Numbers on Your Resume — Even If You Don't Have Any

If you have improved user retention by 30% after working on a product, it makes your resume stronger, right but what if you left the project before metrics were evaluated, or what if you can’t think of any numbers to showcase in your portfolio.

Ilma Andrade

Do you ever feel like a recruiter would hire you instantly if they could see your daily work, yet you feel frustrated while trying to capture all of that on a resume?

Well, I've got you covered! Today I will get you numbers to make your resume shine like never before! 😉

Note: What I share in the conclusion is the most important part, it comes when your resume is finally selected, please, don't miss it.

Why numbers

Numbers are a powerful way to convey your professional story to hiring managers. They provide concrete evidence of your impact, value, and experience, making it easier for them to understand the scope of your work and the results you achieve.

[you] — But, Ilma, I don't have impactful numbers like that [me] — Don't worry, we will get there.

Written by Ilma Andrade

3 x Top Writer - UX Designer - Business and Art - World Traveler and Beach lover

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