importance of problem solving skills in leadership

Problem-solving in Leadership: How to Master the 5 Key Skills

The role of problem-solving in enhancing team morale, the right approach to problem-solving in leadership, developing problem-solving skills in leadership, leadership problem-solving examples.

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What’s the Role of Problem-solving in Leadership?

• Getting to the root of the issue:  First, Sarah starts by looking at the numbers for the past few months. She identifies the products for which sales are falling. She then attempts to correlate it with the seasonal nature of consumption or if there is any other cause hiding behind the numbers. 
• Identifying the sources of the problem:  In the next step, Sarah attempts to understand why sales are falling. Is it the entry of a new competitor in the next neighborhood, or have consumption preferences changed over time? She asks some of her present and past customers for feedback to get more ideas. 
• Putting facts on the table:  Next up, Sarah talks to her sales team to understand their issues. They could be lacking training or facing heavy workloads, impacting their productivity. Together, they come up with a few ideas to improve sales. 
• Selection and application:  Finally, Sarah and her team pick up a few ideas to work on after analyzing their costs and benefits. They ensure adequate resources, and Sarah provides support by guiding them wherever needed during the planning and execution stage. 
• Identifying the root cause of the problem.
• Brainstorming possible solutions.
• Evaluating those solutions to select the best one.
• Implementing it.

• Analytical thinking:   Analytical thinking skills refer to a leader’s abilities that help them analyze, study, and understand complex problems. It allows them to dive deeper into the issues impacting their teams and ensures that they can identify the causes accurately. 
• Critical Thinking:  Critical thinking skills ensure leaders can think beyond the obvious. They enable leaders to question assumptions, break free from biases, and analyze situations and facts for accuracy. 
• Creativity:  Problems are often not solved straightaway. Leaders need to think out of the box and traverse unconventional routes. Creativity lies at the center of this idea of thinking outside the box and creating pathways where none are apparent. 
• Decision-making:  Cool, you have three ways to go. But where to head? That’s where decision-making comes into play – fine-tuning analysis and making the choices after weighing the pros and cons well. 
• Effective Communication:  Last but not at the end lies effective communication that brings together multiple stakeholders to solve a problem. It is an essential skill to collaborate with all the parties in any issue. Leaders need communication skills to share their ideas and gain support for them.

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The Power of Leaders Who Focus on Solving Problems

• Deborah Ancona
• Hal Gregersen

Can you get people excited about the problems that excite you?

There’s a new kind of leadership taking hold in organizations. Strikingly, these new leaders don’t like to be called leaders, and none has any expectation that they will attract “followers”  personally  — by dint of their charisma, status in a hierarchy, or access to resources. Instead, their method is to get others excited about whatever problem they have identified as ripe for a novel solution. Having fallen in love with a problem, they step up to leadership — but only reluctantly and only as necessary to get it solved. Leadership becomes an intermittent activity as people with enthusiasm and expertise step up as needed, and readily step aside when, based on the needs of the project, another team member’s strengths are more central. Rather than being pure generalists, leaders pursue their own deep expertise, while gaining enough familiarity with other knowledge realms to make the necessary connections. They expect to be involved in a series of initiatives with contributors fluidly assembling and disassembling.

In front of a packed room of MIT students and alumni, Vivienne Ming is holding forth in a style all her own. “Embrace cyborgs,” she calls out, as she clicks to a slide that raises eyebrows even in this tech-smitten crowd. “ Really . Fifteen to 25 years from now, cognitive neuroprosthetics will fundamentally change the definition of what it means to be human.”

• Deborah Ancona is the Seley Distinguished Professor of Management at MIT’s Sloan School of Management and the founder of the MIT Leadership Center.
• Hal Gregersen is a Senior Lecturer in Leadership and Innovation at the MIT Sloan School of Management , a globally recognized expert in navigating rapid change, and a Thinkers50 ranked management thinker. He is the author of Questions Are the Answer: A Breakthrough Approach to Your Most Vexing Problems at Work and in Life and the coauthor of The Innovator’s DNA: Mastering the Five Skills of Disruptive Innovators .

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Problem solving: a critical leadership skill.

Home » Blog » Business » Problem Solving: A Critical Leadership Skill

Today’s leadership responsibilities and roles aren’t limited to delegating and management. Instead, when it comes to effective leadership, problem solving is not only an important skill, but a crucial role for leaders to take on.

Faced with more complex challenges in business and the world at large, many leaders are embracing what some traditionalists may call anti-leadership. Instead of focusing primarily on managing their people, many leaders are fixing their attention on the problems at hand, and unintentionally leading people excited about the solutions they are striving for. Founder of the MIT Leadership Center Deborah Ancona and Executive Director Hal Gregersen have labeled this problem-led leadership , and are reporting an increase in this distinctive style.

Even on a smaller scale, problem solving is a critical component for leaders who must strive to eliminate barriers and challenges that can otherwise hinder their people’s or their business’ progress. In a Harvard Business Review study about the skills that influence a leader’s success, problem solving ranked third out of 16.

As a leader, you need to approach problem solving as an opportunity, with a broad perspective and a calm demeanor. And, you’ll want to arm yourself with a few critical approaches to hone your problem-solving skills.

How to Develop Problem Solving Skills

Identify and define the problem.

Implementing a solution too early may not fully address the problem. Instead, invest time in understanding and defining the scope and nature of the problem to generate several good solutions before taking action. Don’t confuse a generic label of the problem (for example, the sales forecast is wrong) with the real definition of the problem. To truly define the problem, you would need to indicate something like: I know our department anticipated twice the revenue shown in the forecast here, and only three salespeople are represented from a staff of 10. Then, you also need to identify when and what the resolution needs to be: In one week, I need the correct forecast available for a board meeting.

Analyze the Problem

You will also want to assess the degree to which the problem has affected the overall business. In the example above, perhaps the sales forecast report has impacted other departments in the company as well. Look for overall patterns and ask questions about who, what, when, where, why and how to understand the scale of the impact. The objective is to find the root cause to allow you to implement a permanent resolution instead of a temporary fix.

Data offers a fact-based perspective on a problem and can help you define the issue. Learn what types of data are available for you and how to interpret the datasets. And, be sure to translate your findings in clear and meaningful ways for stakeholders who can support resolutions.

Communicate

You will need to cultivate good communication skills, to allow you to clearly and effectively relay the problem to key stakeholders. Then, you’ll also need to inspire the people who are supporting the solution to remain connected to the task until it is resolved.  

Transparency is a key tenant of communication to ensure all aspects of a problem are understood. This is also critical when proposing solutions, as you need to understand different perspectives and concerns before implementing what you believe to be the right approach. Sometimes, this may entail keeping team members accountable for giving honest feedback, as not everyone feels comfortable sharing, particularly negative or dissenting opinions.

Finally, once you have a plan, you’ll need to communicate unambiguously to implement it.

Be Open-Minded

Problem solving cannot be done well if leaders are change- or risk-averse – or worse, allowing team members to mask inefficiencies. You’ll need to be able to assess a problem outside of immediate, obvious details, and be open to taking risks to find a better, more innovative approach. Problem solving is best conducted when many people can contribute their best ideas and skills, and you’ll need to keep an open mind to hear from top talent and innovate ideas across the organization, and to take on a new perspective.

Develop Solutions

Once the problem has been identified and analyzed and you’ve brainstormed solutions, you’ll want to narrow down a few fully developed solutions. Presenting every idea on the list to stakeholders or clients can hamper decisions. With a narrowed list, you can design a long-term solution or two that consider the time, cost, and technology required to support the solution.  

Learn From Mistakes

Mistakes are a natural part of growth and development, and fostering solid problem-solving skills will likely entail some errors along the way. But mistakes can provide learning opportunities and improve your overall process and approach – as long as you appreciate them as a learning opportunity. Even if you aren’t grappling with an obvious mistake, take time to reflect on the overall process and approach and determine if you would change anything to boost efficiency, creativity, or speed the next time.

Cultivating strong problem-solving skills is critical for leaders at any level and career stage, and starting now ensures as you advance, you’ll be fine-tuning this vital skill instead of trying to play catch up.

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The Importance of Problem-Solving Skills in the Workplace

The ability to solve problems, both simple and complex, is valuable in all workplaces. More than 60% of employers look for evidence of problem-solving ability when evaluating candidates for roles in their organization. Problem-solving in the workplace draws on many different skills, often in collaboration, from analytical thinking and creativity to confident decision-making in critical situations. Modern employees who know how to problem solve and don’t panic when a problem arises can be trusted to work independently and contribute towards an organization’s success.

Some people are natural problem solvers - they see a challenge and they start to suggest solutions without even blinking. For others, problem-solving in the workplace doesn’t come as naturally, but they can develop skills and strategies to help them in the long term.

The role of problem-solving in the workplace 

Let’s take a more specific look at problem-solving in the workplace and start to understand just why it’s such a valuable trait.

To begin with, good problem solvers tend to be good decision-makers. When solving a problem, people may be required to make several smaller decisions to reach a complete solution so an ability to quickly make decisions is essential for fast and effective outcomes. If your team lacks this capability, then any challenges thrown their way will cause them to stall and fall behind. They may even make poor decisions if their ability to problem solve isn’t well-rounded and well-informed.

Strong problem-solving skills also contribute to innovation. This is useful for providing our organizations with a competitive edge but also for finding creative solutions to obstacles. Good problem-solving relies upon the ability to find a solution to the issue as it exists here and now, and not rely on using an approach that worked previously. This is why innovation as a facet of problem-solving in the workplace is key.

Problem-solving in the workplace often involves a lot of teamwork. Collaborating on a problem is a great way for a team to bond and learn more about each other’s strengths. In this way, problem-solving contributes towards team unity and purpose. There are even games you can present to your team to have fun and bond while improving their ability to problem solve.

Identifying problem-solving skills in employees

Many people may answer yes when asked if they’re good problem solvers, but we don’t have to rely on self-reporting (although it’s a useful measure). Instead, we can look out for certain behaviors and traits that indicate someone is good at solving problems. Key indicators of problem-solving capability include taking a proactive approach to challenges and asking insightful questions, as this shows both an understanding of a situation and the ability to think further outside it.

Hiring Managers often need to assess an applicant’s problem-solving abilities during the recruitment process. They can do this by asking situational questions about hypothetical problems and scenarios, and assessing how they would draw upon their skills and experience to tackle a problem. Recruiters can also use abstract reasoning tests to get an understanding of someone’s problem-solving abilities, seeing how they combine logic, fluid intelligence, and lateral thinking to find solutions.

HR teams and managers may also want to assess the problem-solving skills of their existing team members. They can do this with performance reviews, discussing examples that have occurred in the workplace and how the individual tackled an issue, and with feedback sessions utilizing 360-degree feedback from fellow employees. Managers can also consciously observe how their employees solve problems on a day-to-day basis, reviewing whether someone attempts to take on challenges independently or turns to others for help.

Developing problem-solving skills in your team 

Just because someone struggles to solve problems now doesn’t mean they can’t be coached to take a more confident approach in the future. Training and development programs focused on critical thinking, creative problem-solving, and decision-making strategies provide people with the skills and confidence to take on problems by giving them practice scenarios and examples to work from. This can be done at an individual and team level - it’s useful for a team that works closely together to understand how they can divide tasks and decision-making when it comes to problem-solving, and team bonding games provide a light-hearted way to learn this.

It’s easier to suggest solutions to problems in the workplace when you know it’s ok to experiment and make mistakes. If they want to benefit from problem-solving employees, leadership teams and managers should foster a supportive work environment where employees are encouraged to propose and test new ideas without fear of failure. They can do this through their approach to problem-solving in the workplace, and by being empathetic should errors occur in attempts to tackle problems.

Team leaders should also recognize the value of diverse perspectives when it comes to problem-solving. They shouldn’t always turn to the same people when a new problem presents itself but should encourage input from all parties. Varied viewpoints can lead to more innovative solutions or improvements on pre-existing solutions.

Leveraging Thomas’ expertise

For extra support in understanding your employees’ problem-solving abilities, you can turn to Thomas. Our assessments can help identify individuals with strong problem-solving capabilities or areas where employees need development. We can also provide tailored development solutions based on your assessment results with workshops designed to enhance problem-solving skills at a leadership and employee level.

The impact of strong problem-solving skills on business success 

Businesses made up of individuals with strong problem-solving skills set themselves up for success. When we recruit problem solvers and develop the problem-solving skills of our existing employees, we contribute to organizational growth by fostering innovation and improving how our teams collaborate.

There’s a very real return on investment to be made when companies spend time and effort on developing these skills. They create more agile, innovative individuals who give their organizations a competitive advantage versus organizations who overlook this crucial area.

Problem-solving in the workplace shouldn't be overlooked. Speak to an expert at Thomas today and see how we can enhance the problem-solving capabilities of your teams and set them up for success.

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Why are problem solving skills essential for leadership?

What exactly is it about senior executives that sets them apart from everybody else?

We're talking about the rare quality or qualities that elevate them above the rest of the workforce. Clearly there's a lot more to reaching the boardroom than studying hard, working long hours and waiting for the big promotion opportunity.

Nurturing leadership is not a simple process. The career pyramid gets very narrow towards the top, and as such, only the very brightest and best can reach the top of the pile. To become a chief executive or managing director you need to have leadership skills, vision and drive in abundance, but you also need that extra-special creative spark.

Very often, it is the problem solving skills, the ability to meet difficult challenges head on and make the right decisions under pressure that separates the wheat from the chaff. Nobody can see the future and envisage what is to come, in business or in life. But in many ways, senior executives are charged with doing just that, and this can be a most unenviable role.

It is their job to identify opportunities and risks, anticipate future trends and outline the strategic direction for their organisation. Should they succeed, they - and the people who work for them - will be both applauded and rewarded. But where business leaders choose the wrong course of action, and things don't turn out as planned, it will be seen as their responsibility - and their head ready for the chop.

Making the right decisions

When it comes to problem solving in the boardroom, business leaders should think in terms of goals and barriers. What are their short and long-term targets for the organisation, and what obstacles are likely to stand in the way of success? Senior executives require the vision and clarity of mind to identify these challenges, then select the course of action that delivers the most favourable outcome.

Usually, the overall aim in business is to maximise profits for the organisation, and as a consequence, shareholder returns. But in order to achieve this goal, it will be necessary to achieve a series of micro-targets. To raise profits, the company may need to improve service quality, boost productivity, enhance customer loyalty, engage in employee retention and identify new efficiencies to reduce costs.

There can be many different ways of achieving the same end result, and the job for senior executives is to identify the optimum approach in each scenario. They need to foresee where obstacles may stand in the way of success, and think creatively in order to remove them. Where this is not possible, they may need to devise entirely new ways of working around a problem.

Effective problem solving skills

Sometimes the ability senior executives have is to solve problems quickly - reaching the same conclusion other people would make, given all the relevant information, but in a fraction of the time. This can give their organisation the edge in business, as it can be more responsive and agile, and able to act while rival operators are still contemplating the best way forward.

While leadership styles may vary, top business leaders are able to quickly detect potential problems, carry out the necessary research and analysis, and then come to a decision. They must have great business instincts, and courage in their convictions. But they must also be pragmatic enough to realise they will not always have the answer, and there is a need to seek assistance in this process.

Senior executives need to call upon the expertise of everybody who works for their organisation, and sometimes even people from outside it. Individuals who have a specialism may be better-placed to judge the merits of a particular decision, and as such it makes sense to consult them. The managing director or CEO's job is to decide upon the final approach, and take responsibility for their decision, but they can build knowledge about the particular challenge before reaching this stage.

Similarly, senior executives may be able to harness technology solutions to improve the decision-making process. In the digital age, organisations are collecting and storing increasing volumes of data, which can be analysed to draw business insight and intelligence. It is up to decision makers to interpret this data and plan the appropriate course of action accordingly.

The decisions taken by senior business leaders are likely to have a bearing on all stakeholders within the organisation - including board members, employees, shareholders and customers. As such, there is great responsibility resting on their shoulders.

They need to use the resources available to them - including data and the expertise of other people - to shape their decisions, but sometimes their main asset will be their own skills, judgement and instincts. Over time, they will be assessed against the outcomes of their actions or inactions.

Future career prospects, and even the continued viability of businesses and organisations, may be reliant on the decisions made by company bosses. As such, there is no doubt that senior executive roles are highly pressurised.

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Problem Solving Ability

Definition: anticipating, analyzing, diagnosing, and resolving problems..

Leaders with an aptitude for problem-solving have the ability to analyze, diagnose and deal with problems effectively. Whether the problem is linear and “tame,” or nonlinear and “wicked,” adept problem solvers have a natural propensity to discover and help lead others to solutions. The leaders of tomorrow must learn to be collaborative problem-solving facilitators, instead of solitary master problem-solvers. Problem-solving ability is a multi-faceted competency that uses other skills discussed throughout the Leaders Are Clear Thinkers section, including conceptual thinking, planning and organization, and creativity. In this section you’ll discover resources and activities to sharpen your problem-solving skills.

Join our community  to learn more about problem-solving skills, and to access resources and activities to help you along the way. 

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Problem-solving is an essential skill as an innovator. If problems stump your employees, how can your organization ever innovate for customers?

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The Importance of Problem-Solving Skills in the Workplace

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Our practical, hands on and tangible tools and management games are the best way to foster transformational change within teams, companies and even on a personal level.

According to Management 3.0 Facilitator Ilija Popjanev , problem solving is essential for individuals and organizations as it enables us to control all aspects of our business environment. In this article, Ilija looks into problem-solving skills, how the problem-solving process works, and which tools help you to advance this skill set.

In this article you will learn about:

What is Problem Solving?

• Problem-Solving in Six Easy Steps

Why is Problem-Solving so Important for Leaders, Teams, and Organizations?

Problem-solving techniques in the workplace, better employee experience by using problem-solving tools from management 3.0, how do employees develop problem-solving skills, what skills make a good problem solver.

In the last few years, we have been living 100% in the VUCA world, with so many unpredictable and complex threats and challenges. As a result, organizations must create a sense of urgency to redesign their present business models and to rebuild the foundations for the future of work. 

All companies now need effective problem-solving skills and tools at all levels, starting with individuals and teams, and finishing with their leaders and managers. This new reality enables growth and success only for those well-equipped and empowered by effective problem-solving skills and tools. 

One of the behaviors of Management 1.0 style is to constantly look for ways to stop “fighting fires,”. Instead, the Management 3.0 style seeks to “find the root cause” of the problem, and then to refocus, improve, and plan a different way for fulfilling workplace tasks.

Management 3.0 provides effective tools and principles for building the system for effective problem solving. It provides us with techniques we can use to understand what is happening in our world, to identify things we want to change, and then apply everything that needs to be done to achieve the desired outcome. We live by the motto: fail fast, recover quickly, and learn from the failures.

The agile way of working does not mean being perfect, but instead it allows for failures and sees them as opportunities to learn, grow, and adapt . Perfection is useless if we do not provide value fast for our customers. That is why problem solving is the foundation for continuous improvement, learning, and collaboration, which leads to innovations and success in ever-changing economies and the new normal that we now live in. 

The definition of problem solving according to the Merriam-Webster Dictionary is: “The process or act of finding a solution to a problem.” Similarly, the Oxford English Dictionary describes problem solving as: “The process of finding solutions to difficult or complex issues.”

For me, Problem-solving is a process of understanding and owning the problem, constant pursuit for solutions and improvements, and putting into action the best option for the desired outcome.

Understanding context and interacting with our teammates are the essence of effective problem-solving. We must clearly understand the complexity of our environment and the specifics of the context because things continuously change and evolve. Here, the Complexity Thinking Guidelines may help you to better understand what is happening and how to navigate complex environments more effectively.

We must have a lens through which to see problems as opportunities to improve, and regard our teams as sources of knowledge and experience. We have to connect people and opportunities in ways that can facilitate the best solutions for the problems that we are handling. Try using the Personal Maps , an excellent tool for bringing teams together and fostering diversity, respect, trust, and collaboration.

Today, all innovations and solved problems are team efforts because teams constantly improve their toolbox and competencies. Teams want to create something that was not there before, and which maximize their knowledge and resources.

To accomplish that, they need to build a process in a few easy steps:

• Be present, observe what is happening in your world, and define the problem.
• Review where you are now and what influences that state.
• Constantly improve and change things by using creative tools and tactics.
• Seek solutions and alternatives to make changes more effective.
• Make team decisions about which tools and solutions should be used.
• Implement improvements, monitor the process, and constantly adapt!

At this stage, by following the Management 3.0 principle of “Improving the system,” you can use the tools Celebration Grids , combined with Yay! Questions , to best engage the team in the problem-solving process, while keeping track of what is working well, what can be changed, and what new options exist.

Documenting everything is an integral part of the problem-solving process. By using Celebration Grids, you are gamifying the process and keeping the team flow and energy on a higher level.

Also read: What type of problem-solver are you?

Problem-solving is crucial for everyone: individuals, teams, leaders, organizations, and ultimately for all stakeholders because it empowers us to better control the environment and everything that is going on in our world. Try using Delegation Poker so that teams can become more empowered to solve problems both alongside leaders and within their organization. 

Today, the speed of problem solving is important, and that is why organizations must give more power and authority on a team level , so employees can react quickly and even prevent problems. As a leading indicator, the Management 3.0 tool Problem Time can help you measure the time spent on uncompleted problem-solving tasks and activities; this is a valuable add-on to “lead and cycle time” lagging indicators, with which you measure the time taken on completed tasks.

Developing and refining problem-solving skills through constant practice and experimentation can refine the ability to solve problems and address issues with more complexities.

We may face various challenges in our daily work, and effective problem-solving can make a difference.

Make a Difference with Problem-Solving

• Problem-solving skills are important if you want to add more value . As an agilist, your objective is not to be perfect but to maximize the value you provide for all stakeholders. Start fast, deliver value early, manage failures and prioritize tasks by setting the urgency criteria.
• Problem-solving skills are important if you need to improve your results. You have to accept the complexity of success factors and better understand the need for changes and improvements in a continually uncertain environment. Results depend on your problem-solving skills!
• Problem-solving skills are important if you have to fix things that do not work. When your processes are not working as planned, problem solving will give you the structure and mechanisms to identify issues, figure out why things are broken, and take actions to fix them.
• Problem-solving skills are important when you have to address a risk. Sharpen your problem-solving skills to anticipate future events better and increase the awareness of cause-and-effect relationships. This enables you to take the right actions and influence the outcomes if issues do occur.
• Problem-solving skills are important if you work simultaneously on several projects. You should apply the same problem-solving techniques when you work on multiple projects, business functions, market segments, services, systems, processes, and teams. Standardize and scale!
• Problem-solving skills are important when you want to seize the day. Problem solving is all about innovation , building new things, and changing the system into a better one. This can help us to identify opportunities even in challenging times and prepare us for the future. You can visualize the process with the Meddles Game to better understand your ideas, solutions, and activities. It is a great way to engage your team as you can build the problem-solving concept and it is an effective tool for influencing all stakeholders affected by the problem. 

Also read: Collaborative Leadership explained .

Solving complex problems may be difficult, but problems will be solved when we use the right tools. Besides the powerful Management 3.0 tools I already mentioned, as a big fan of Lean and Liberating structures, I think you can find lots of problem-solving techniques to use in your daily business. 

Here is my short list of tools and techniques:

• 5 Whys – a great way to uncover the root cause is to understand the problem better. 
• Fishbone analysis – for visual analysis of the root causes of a problem. Easy to combine with ‘5 Whys’ or ‘Mind mapping’ to brainstorm and determine the cause and effect of any problem.
• Silent brainstorming – gives everyone a chance to participate in idea generation as not only the loudest people, but also the quiet ones, will participate equally. Everyone’s opinion has the same weight. 
• Mind maps – structured visual diagrams to share your ideas, concepts, and solutions the same way your brain does. You explain the problems quickly, then share fresh ideas, and finally come to a team consensus that can lead to an effective solution. 
• Six thinking hats – enable your team to consider problems from different angles, focusing on facts, creative solutions, or why some solutions might not work.
• Agreement certainty matrix – another tremendous visual tool for brainstorming problems and challenges by sorting them into simple, complicated, complex, or chaotic domains to later agree on what approach should be used to solve the concrete problems affecting a team.  
• Conversation café – enables the team to engage in productive conversations, with less arguing but more active listening, solving the problem in rounds of dialogues until reaching a consensus regarding the best problem-solving approach. 
• Design thinking – when you are struggling for fresh ideas, the 5-step process will help you empathize with the problem, then begin defining and developing new ideas, before prototyping and testing them. 

Edward Deming’s PDCA is the most known concept for continuous improvement and problem solving. You can gamify your events using the Change Management Game , a card game where PDCA will help you define the problem, take action, collect feedback, and adopt the new solution.

The “carrot and stick” approach, or in HR language, “pay for performance,” does not work anymore, especially for roles that require problem-solving, creativity, and innovative thinking. Creative people need a higher level of authority and empowerment to self-manage challenges and problem scenarios. When leaders and organizations create such systems, they foster intrinsic motivation and job satisfaction among these people. Creatives are seeking self-actualization through their careers.

This is one more case which calls for Management 3.0’s Delegation Poker to define the levels of authority in terms of problem-solving issues, as well as Moving Motivators to define key motivators for increasing productivity and employee satisfaction by changing behavior.

Improving Employee Experience with Problem-Solving

1. Use problem solving as a key motivator – have in mind Millennials and Gen Z creative workers ’ affinity towards tasks in which they feel challenged and have a sense of meaning. Provide them with big and tough problems to solve and use challenging tasks to keep them constantly engaged.

2. Continuous improvement can make a difference – creatives seek a sense of purpose and think outside of the box, so encouraging the ‘How can we execute this task better?’ mindset and problem solving become powerful tools for creating sustainable corporate culture.

3. Don’t connect solving problems with rewards – it can kill the perceived intrinsic value of the activity; it will disengage and dissatisfy employees. Autonomy, trust, respect, and gratitude will do the job. 

4. Apply the seven rules for creative managers – unleash the power of diversity , and cooperation, rely on merits, optimize exploration, open boundaries, keep options open, and update your workplace. 

We start solving problems from a very early age (the alphabet, learning to eat, driving a bicycle etc.). Then, everyday activities sharpen our problem-solving skills and enable us to solve more complex issues. 

As an adult, you can still develop your problem-solving skills by:

• Daily practicing of logic games, such as chess, and puzzles like Sudoku. 
• Video games can teach you how to deal with failure and persist in achieving your goals.
• Keep an idea journal or blog as a collection of all your ideas, thoughts, and patterns. 
• Think outside of the box – take a different perspective to understand the problem better.
• Practice brainstorming combined with mind mapping, working with your team.
• Put yourself in new situations – take on a challenging project at work.
• Start using the “what if” mindset in daily circumstances and test new approaches.
• Read more books on creativity and articles which cover your areas of interest. 

I also believe coaching can help build creativity and problem-solving skills, encouraging people to take greater ownership of their work and commit to corporate goals. A coach can provide clear guidance as to what is important at the moment; they help people better, focus, and move into action. By asking powerful questions and challenging others to think outside of the box, the coach removes their barriers and lets them see the situation from a new perspective.

Coaching can provide structure so people develop their own expertise and insights to contribute better when problems arise and the pressure to succeed is growing.

The interview is an excellent opportunity to research a candidate’s problem-solving skills, and STAR questions should be related to their previous experience dealing with problems. A candidate with good problem-solving skills can quickly embed in the team and become a valuable asset for the company.

In my Agility in HR workshops , we regularly discuss interview questions. Some popular STAR questions are:

• “If you cannot find a solution to a problem, how do you deal with the situation?”
• “How do you react when faced with unexpected problems or challenges?”
• “Describe an occasion when you had to adapt at the last minute. How did you handle this?”

Problem-solving requires the ability to identify a problem, find the root cause, create solutions, and execute them. All these steps are essential for achieving the desired results. 

Some of the skills that problem solvers must constantly sharpen are:

• Collaborative communication . Clear communication is essential when you explain the problem and the solution to your teammates. During brainstorming sessions, asking the right questions to determine the root cause , as well as synergic collaboration are needed.
• Active listening is important to prevent mistakes as  you can absorb the details your colleagues tell you about the problem. Use open-ended questions for clarification, and always be open to feedback and views that differ from yours.
• Coachability. The willingness to accept feedback and the ability to improve. Learning from more experienced people, being curious to ask many questions, constructively using your ego, skipping excuses and blaming others, and accepting Feedback Wraps from your coach.
• Decision making . Problems cannot be solved without risk-taking and bringing important decisions (including relevant data, levels of delegation, alternative solutions etc.) to the forefront.
• Critical thinking . Be 100% objective when you try to find the cause of the problem. Skip ego trips and personal biases. Identify your mistakes in the thinking process and show personal accountability .
• Research and data analysis . Proper research allows you to diagnose the actual problem, not just the symptoms. If the cause of the problem is not immediately apparent, you can use the power of data to discover the issue’s history, some patterns, future trends, etc.
• Persistence . Trust in the problem-solving process you have designed and follow every step with patience and persistence; even when you fail repeatedly, do not give up. Keep moving and remember Thomas Edison’s quote: “I have not failed. I have just found 9,999 ways that do not work.”

In the new VUCA world we now live in, problem solving is a crucial soft skill, and employers are actively seeking people with this skill set because they can prepare for problems before they arise. Problem solvers better identify opportunities, understand their environment, create a solution, and generate ideas that lead to great results and success.

According to a study made by LinkedIn Learning in August 2022 , future skills are rapidly changing, and problem solving is among the top soft skills employers search for from their candidates, as well as communication and leadership skills .

Using all aforementioned tools and practices from Management 3.0, following the guides, and sharpening your skills, will help you not only to be effective in resolving the problems that may arise, but also to solve them with enthusiasm and passion. They will create a higher level of engagement and collaboration in the team and help unleash people’s creativity and innovation. A win-win for everyone!

Photo by Parabol on Unsplash

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POWERING WORKPLACE PERFORMANCE

20 december, 2022, why problem solving skills matter in the workplace.

Whether you’re an artist, a software developer or a CEO of a multinational conglomerate, problem solving skills are a critical asset in any professional setting.

Closely linked to other cognitive competencies including self-management and critical thinking, problem solving is a key workplace skill that empowers employees to manage change, communicate effectively and bring a fresh perspective to old problems. But to harness the benefits of logical and adaptive thinking in the workplace, organisations must take concerted action to foster problem solving skills in their employees.

What do problem solving skills in the workplace look like?

Workplace problem solving has several prominent distinctions when compared to problem solving in other contexts. This includes the formal and goal-oriented structure of the problem, as well as the critical role of teamwork in reaching a solution. An individual who shows competence in problem solving outside the workplace may not necessarily thrive when confronting a workplace issue.

A lack of problem solving skills in the workplace can be detrimental to businesses. Problem solving skills enable employees to evaluate and effectively resolve daily challenges.  Every job role within a business will face challenges and unexpected situations. Problem solving skills provide employees with the ability to recognise and analyse problems, identify and evaluate a range of potential solutions and then decide on and implement the most effective solution.

A workforce equipped with problem solving skills will be adaptive and ready to face the challenges of the constantly evolving modern workplace. Its employees will demonstrate an ability to:

• Listen actively
• Think analytically and creatively
• Come up with innovative solutions
• Communicate effectively
• Make decisions confidently based on evidence
• Work together as a team

The importance of problem solving skills in the workplace

Problem solving is a vital skill in the workplace. The ability to think logically and creatively empowers individuals to tackle challenges and seize opportunities in all levels of business. This in turn helps to achieve the following benefits of problem solving skills in the workplace:

Time and resources are used efficiently

All businesses have limited time and resources. This means that when a problem arises, it must be resolved as quickly as possible leveraging available resources. One of the major benefits of problem solving skills in the workplace is that employees can utilise their innovative thinking to prioritise tasks and focus on pressing challenges facing the business. This will result in them providing effective solutions that utilise available resources within the time frame available.

Improved problem solving skills also lead to improved time management as employees learn to make quick and effective decisions. Problem solving skills become even more critical where employees are expected to  provide solutions to complex or urgent problems.

The business can better respond to changing client needs

One of the primary purposes of a business is to deliver reliable and excellent service to their clients. Satisfied clients buy more goods or services, create positive advertising by word-of-mouth and generate referrals. But businesses operate in a changing world, which leads to changing client needs that must be anticipated as early as possible.

Employees must be able to take the initiative to respond to those changing needs. A workforce equipped with problem solving skills can quickly reposition itself to better meet shifts in client needs and developments in the environment in which those clients operate.

The business stays ahead of the curve

To stay ahead of the curve, a business must be proactive across all levels. Change in the modern workplace is constant and businesses must come up with fast solutions to problems and be prepared to take advantage of new opportunities as they arise.  Employees must be confident to continually challenge the norm and swiftly adapt to changes in the business and the market.

A team that can confidently solve problems will see problems as an opportunity to initiate change and growth, which will help to keep the business ahead of competitors.

The business can anticipate risk

Employees equipped with problem solving skills can handle difficult situations that arise in the workplace. They can expertly deal with challenges that create risk for the business.

A successful business must be able to assess the probability of something going wrong and be able to anticipate the negative consequences if it does. Problem solving skills assist employees to foresee the likely sources of risk to the business and to make considered decisions as to the best way to manage those risks. These skills also play a key role in refining an organisation’s internal talent pipeline.

Strategies for developing problem solving in employees

When developing problem solving in the workplace, it is critical to take a flexible approach that addresses the needs of both current and future employees.

Emphasise problem solving in recruitment and assessment

Whether they are entry level, managers or senior executives, problem solving is a crucial skill for all your employees. Skills that indicate a strong problem solving ability are listening skills, analytical thinking skills, creative thinking skills and communication skills. These skills should be sought out and encouraged in both recruitment and assessment.

One way to identify problem solving skills in interviews is by giving candidates problems that they must solve on the spot within a limited time frame. Interviewers can then assess both the solution that the candidate came up with as well as how they responded to the unexpected challenge.

Self management, not micromanagement

Micromanagement can impede a business’ ability to reach its goals. Instead of raising productivity, micromanagement is more likely to lower the morale of your employees, stifle creativity and damage trust. Employees must have the ability and be given the opportunity to manage their own workflow and productivity without constantly relying on a supervisor.

Problem solving skills will help equip your employees with the ability to self manage their tasks and projects. Through purposeful self management , they will be able to take initiative to solve both the straightforward and complex problems faced in their role.

Give employees goals rather than instructions

Giving employees step-by-step instructions as to how to complete each aspect of their job will not result in an agile and innovative workforce. Rather, it will restrict their ability to seek out new methods and evaluate current contexts.

By providing employees with goals rather than limiting instructions, businesses can increase employee engagement and productivity. This in turn can help empower employees to contribute meaningfully to larger business objectives.

Promote a culture of innovation and collaboration

A successful and resilient business supports its employees with a culture that promotes innovation and collaboration. Problem solving skills will allow your employees to build relationships and excel at daily decision making processes.

Good problem solvers possess good communication skills and can collaborate effectively with their team. They can also think laterally and creatively to find innovative solutions to problems and find opportunities for business development.

Ensure employees have the resources to solve problems

In order to identify issues and discover impactful solutions, employees must have access to relevant tools that provide them with in-depth insights into internal and external contexts. Even the most innovative thinker will struggle to fully capitalise on their problem solving skills without the right resources to support them.

Of course, the nature of these resources will depend on the employee’s role and the context in which they work. Resources may include software, subscriptions, technological equipment and specific communication channels. For all of their differences, these resources will ideally assist the employee to integrate root cause analysis into day-to-day processes.

Provide training

Despite common misconception, problem solving skills are not necessarily innate. Rather, analytical and creative thinking skills can be fostered through purposeful training that provides individuals with a toolkit of problem solving techniques. It also offers an open space for employees to build on existing skill sets through hypothetical scenarios that will test their ability to extempromise, communicate proactively and think creatively.

Start building problem solving skills today

All businesses have the power to create proficient problem solvers within their existing and future workforce. Contact our team today to find out how a bespoke DeakinCo. learning solution could help your employees build on their problem solving skill sets through purposeful, relevant training.

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8 Essential Leadership Communication Skills

• 14 Nov 2019

If you want to be an effective leader , you need to excel in communication. In fact, the success of your business relies on it.

According to a report from the Economist Intelligence Unit (pdf) , poor communication can lead to low morale, missed performance goals, and even lost sales. A separate study found that inadequate communication can cost large companies an average of $64.2 million per year, while smaller organizations are at risk of losing $420,000 annually.

But effective communication impacts more than just the bottom line. For leaders, it’s what enables them to rally their team around a shared vision, empower employees , build trust, and successfully navigate organizational change .

Why Is Communication Important in Leadership?

A leader is someone who inspires positive, incremental change by empowering those around them to work toward common objectives. A leader’s most powerful tool for doing so is communication.

Effective communication is vital to gain trust, align efforts in the pursuit of goals, and inspire positive change. When communication is lacking, important information can be misinterpreted, causing relationships to suffer and, ultimately, creating barriers that hinder progress.

If you’re interested in enhancing your leadership capabilities, here are eight communication skills you need to be more effective in your role.

Essential Communication Skills for Leaders

1. ability to adapt your communication style.

Different communication styles are the most frequently cited cause of poor communication, according to the Economist Intelligence Unit (pdf) , and can lead to more significant issues, such as unclear priorities and increased stress.

It’s essential to identify your leadership style , so that you can better understand how you’re interacting with, and perceived by, employees across the organization. For example, if you’re an authoritative leader , you likely have a clear vision for achieving success and align your team accordingly. While an effective approach for some, it might fall flat for others who seek more autonomy in their role.

Every employee’s motivations are different, so knowing how to tailor your communication is essential to influencing others and reaching organizational goals.

Related: 4 Tips for Developing Your Personal Leadership Style

2. Active Listening

Effective leaders know when they need to talk and, more importantly, when they need to listen. Show that you care by asking for employees’ opinions, ideas, and feedback. And when they do share, actively engage in the conversation—pose questions, invite them to elaborate, and take notes.

It’s important to stay in the moment and avoid interrupting. Keep your focus on the employee and what it is they’re saying. To achieve that, you also need to eliminate any distractions, including constant pings on your cell phone or checking incoming emails.

3. Transparency

In a survey by the American Management Association , more than a third of senior managers, executives, and employees said they “hardly ever” know what’s going on in their organizations. Transparency can go a long way in breaking down that communication barrier.

By speaking openly about the company’s goals, opportunities, and challenges, leaders can build trust amongst their team and foster an environment where employees feel empowered to share their ideas and collaborate. Just acknowledging mistakes can encourage experimentation and create a safe space for active problem-solving.

Every individual should understand the role they play in the company’s success. The more transparent leaders are, the easier it is for employees to make that connection.

When communicating with employees, speak in specifics. Define the desired result of a project or strategic initiative and be clear about what you want to see achieved by the end of each milestone. If goals aren’t being met, try simplifying your message further or ask how you can provide additional clarity or help.

The more clear you are, the less confusion there will be around priorities. Employees will know what they’re working toward and feel more engaged in the process.

5. Ability to Ask Open-Ended Questions

If you want to understand employees’ motivations, thoughts, and goals better, practice asking open-ended questions. Jennifer Currence, president of consulting firm The Currence Group, said to the Society of Human Resource Management to use the acronym TED, which stands for:

• “ T ell me more.”
• “ E xplain what you mean.”
• “ D efine that term or concept for me.”

By leveraging those phrases when speaking with your team, you can elicit more thoughtful, thorough responses and ensure you also have clarity around what they need from you to succeed.

There’s a reason empathy has been ranked the top leadership skill needed for success . The better you get at acknowledging and understanding employees’ feelings and experiences, the more heard and valued they’ll feel.

In a recent survey (pdf) , 96 percent of respondents said it was important for their employers to demonstrate empathy, yet 92 percent claimed it remains undervalued. If you want to improve your communication and build a stronger, more productive culture, practice responding with empathy.

Related: Emotional Intelligence Skills: What They Are & How to Develop Them

7. Open Body Language

Communication isn’t just what you say; it’s how you carry yourself. Ninety-three percent of communication’s impact comes from nonverbal cues, according to executive coach Darlene Price .

To ensure you’re conveying the right message, focus on your body language. If you’re trying to inspire someone, talking with clenched fists and a furrowed brow isn’t going to send the right message. Instead, make eye contact to establish interest and rapport and flash a genuine smile to convey warmth and trust.

8. Receiving and Implementing Feedback

Asking for feedback from your team can not only help you grow as a leader, but build trust among your colleagues. It’s critical, though, that you don’t just listen to the feedback. You also need to act on it.

If you continue to receive feedback from your team, but don’t implement any changes, they’re going to lose faith in your ability to follow through. It’s likely there will be comments you can’t immediately act on—be transparent about that. By letting your employees know they were heard and then apprising them of any progress you can, or do, make, they’ll feel as though you value their perspective and are serious about improving.

Related: How to Give Feedback Effectively

Improving Your Leadership Communication

Communication is at the core of effective leadership. If you want to influence and inspire your team, you need to practice empathy and transparency, and understand how others perceive you, through your verbal and non-verbal cues.

To improve your communication skills and become a better leader, begin by assessing your effectiveness so you can identify areas for improvement. Then, set goals and hold yourself accountable by creating a leadership development plan to guide and track your progress.

Do you want to enhance your leadership skills? Download our free leadership e-book and explore our online course Leadership Principles to discover how you can become a more effective leader and unleash the potential in yourself and others.

(This post was updated on June 16, 2020. It was originally published on November 14, 2019.)

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Eggcellent Work

Importance of problem solving skills in leadership – make a difference and be successful.

Great leaders in U.S. history showed how you can make a difference and be successful. They are exemplars of the importance of problem solving skills in leadership:

• George Washington  led a ragtag army of colonial soldiers against the professional army of a world power. He overcame almost insurmountable problems as a military leader and as the first president of a new republic.
• Abraham Lincoln  was the president of a country coming apart at the seams. His determined leadership and overcoming problems, during a time when others gave up, preserved our republic through an unprecedented crisis.
• Franklin D. Ro osevelt assumed office during the nation’s Great Depression. His administration was focused on solutions with the goal of restoring hope and confidence during a time of hardship and economic crisis.
• Martin Luther King  attacked the problems of racial discrimination and prejudice with fearless resolve and unparalleled leadership. His “I have a dream” speech is a classic call to solve lingering problems of unfulfilled promises of the American dream.

How Recruiters Identify the Best Potential Leadership and Problem Solvers

The career path to the C-suite is paved by organizations that increasingly seek solid leadership skills when adding talent to their workforce.

According to  Stephany Samuels , a senior vice president at an IT recruiting and staffing firm, “Companies thrive and grow when their workforce is comprised of leaders that instinctively explore creative solutions and bring out the best in their colleagues.”

What are the leadership traits and qualities recruiters should be looking for? According to this  CNBC article , problem-solving ranks in the top three. Employers want to recruit talented people, “who are quick on their feet and comfortable resolving conflicts with unique solutions.”

• Critical Thinking vs Problem Solving: What’s the Difference?
• Top 12 Soft Skills Consulting Firms Look For

Why Problem Solving Skills are a Vital Ingredient in Your Leadership Tool Bag

Duke Ellington  once observed that “A problem is a chance for you to do your best.” If you leverage your problem-solving skills, you can encourage the best performance from your team.

Effective leaders are high-level thinkers and students of human behavior. They find answers to difficult questions because their approach is rooted in strong problem-solving skills. Your own workplace problems can result from conflict, competition for resources, or poor communication. You can harness that energy with dynamic problem-solving skills.

By adapting  problem-led leadership  styles to your work culture, you can identify and proactively solve complex problems in the leadership challenges of your business. You can excite your team and bring unity in the organization. That unity and team spirit taps into everyone’s expertise to solve problems.

Types of leadership problems and their solutions

As a leader, you will face several types of problems. Some examples are problems that:

• were never faced before: e.g., the recent pandemic and new challenges faced by remote workers—productivity, network security, etc.
• require multiple solutions to sometimes conflicting goals: e.g., a need to cut costs without having to lay off any employees.
• are complex: e.g., a solution involving a large number of known or unknown factors—stake holders who have conflicting agendas and questionable loyalty to the entire organization.
• are dynamic: e.g., a problem with a non-negotiable deadline for solving it

Problem solving can be learned through techniques that involve:

• looking at the elements of the problem and understanding the dynamics affecting the situation
• understanding the causes behind the problem
• knowing how to leverage your advantage as well as understanding what difficulties you are facing
• evaluating the strengths of your team and their ability to help in solving the problem

Read More: Life Of A Leader: What A Leader Does Everyday To Be Successful

How Leaders Solve Problems

Albert Einstein once said this about problem solving: “We cannot solve our problems with the same level of thinking that created them.” You cannot expect problems to go away on their own. Problem solving requires creative and proactive solutions and skills.

You can hone problem-solving skills with the sharp edges of a positive outlook. That approach is the opposite of the energy-draining commitment to unproductive struggle, which reinforces inertia.

When blame and repercussions and saying “oh, no!” poison your team, the classic movie  Apollo 13  line  “Houston, we have a problem”  could be “Oh, no! Houston, we’re gonna die up here!”

In  Apollo 13,  the ground crew found solutions with only the material at hand. You can emulate that approach by saying “yes” to problems. Do that and you will employ, promote, and encourage an approach that focuses on strengths and opportunities. That approach includes:

1.  Identifying the problem : Spend extra time defining problems and avoiding premature, inadequate solutions. The  governing philosophy  here is “A problem well stated is half solved.”

2.  Evaluating the problem:  You can get to the root cause of a problem by:

• looking for common patterns
• asking questions—what? who? where? when? and how?
• avoiding assigning blame and engaging in negativity
• seeking knowledge of every aspect of the issue in order to move forward

3.  Backing up proposed solutions with data : By using data already accumulated over time, you can bring a persistent problem into perspective. Data analysis often connects the dots and leads to discoveries through common patterns.

4.  Practicing honest communication and transparency.  When you have a clear plan of action to resolve a problem, you can avoid the appearance of having a hidden agenda. The road to trust, respect and confidence from your team is through transparency. Transparency will keep the team invested and motivated in solving the problem.

5.  Breaking down silos : With transparent communication, you also promote an organization without boundaries and the hidden agendas of silos. Silos prolong and support hidden agendas and can be the major cause of most workplace problems—turf wars, fear of speaking out, etc. In sum, silos are team-wrecking mechanisms that make it difficult to solve problems through isolation and blocking communication.

6.  Making solutions actionable through testing : Following brainstorming sessions with those invested in the solution, you should encourage and assist the team to develop lists with logical actions, priorities, and timelines.

Your job as the leader is to assess the costs of those solutions in time and resources. Your next step is to communicate that information back to the team and do any tweaks and necessary adjustments.

7.  Learning from mistakes:  When mistakes and errors occur, you should incorporate the lessons learned as the foundation of further growth. Often, problem solving skills in leadership promote a culture of risk taking, where the results can be more than the sum of the risks.

You can practice positive problem-solving.

You know the value of saying “yes” to problems. That spills over into the value of acquiring positive problem-solving skills. That is where  you shift the focus to the solution  and away from the problem by:

Expecting the unexpected:  You can deal with unexpected situations or unforeseen complications by anticipating the “what-ifs” and adding the “just in case” scenarios. It could be as simple as remaining composed when faced with the unfamiliar and adopting an attitude of concerned detachment.

Accepting the unexpected : Stuff happens, despite your best plans. Feeling frustrated is natural. As a leader, you need to stay positive and focus on the solution. When a leader gets angry, the team runs for cover and takes shelter in keeping their own counsel.

Staying optimistic : When things go awry in your problem-solving task, you should stifle your negative thoughts and bite your tongue when it comes to expressing feelings around others. Avoid comments like “This should have never happened” or “Who’s at fault here?”

Look for a learning experience in the setback. When you do that, you are showing the positive mental attitude that is expected from problem-solving leaders.

Consulting others : It is likely that some colleague or counterpart has gone through similar experiences in solving a difficult problem. You should check with your team, consult experts, or take advantage of professional social media like LinkedIn.

Don’t be afraid to ask for advice and consider multiple solutions and points of view. You are going for a wider perspective, and that perspective can expand your options and lead to solutions you may have overlooked.

Be a critical and creative thinker : The power of the mind is a wonderful and untapped tool. In its critical mode, it recognizes dissonance, inconsistency, and illogical conclusions.

In its creative mode, your mind goes deeper into an amazing subconscious process that generates and inspires options or innovative solutions. Then the mind explores those solutions in its critical role. The secret is to work on  improving your critical thinking skills  and trust the process.

Planning for results : When you find the successful solution, work backwards to discover the best way to make it happen. A problem manifests itself through a history of bad outcomes, which can be articulated and quantified. Focus on the problem, and you can cure the symptoms.

Never Give Up

Some problems defy your best efforts to find solutions. What you might need is fresh eyes and new approaches from unexpected sources. Perhaps some adjustments and compromises are required.

Don’t give up. Always remember the importance of problem solving skills in leadership. Next to your title in the company roster is the implied leadership role of “problem solver.”

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• 15 Leadership Examples In Business You Should Strive To Follow Suit
• 10 Essential Tips On How To Become Powerful And Influential In Your Workplace
• Essential Situational Leadership Books to Guide You to Greater Success
• Challenge Yourself and Grow With the Five Practices of Exemplary Leadership
• Not Enough Work For Employees: 10 Considerations for Employers
• 10 Best Ways To Deal With Employees Who Complain About Workload
• 10 Benefits Of Knowledge Sharing In Organizations All Managers Should Know
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Jenny Palmer

Founder of Eggcellentwork.com. With over 20 years of experience in HR and various roles in corporate world, Jenny shares tips and advice to help professionals advance in their careers. Her blog is a go-to resource for anyone looking to improve their skills, land their dream job, or make a career change.

Further Reading...

Top 10 Books That Should Be on Every Woman Leader’s Reading List

60+ Insightful 1:1 Questions For Managers and Employees

What Is the Leadership SWOT Analysis and How to Use It for Personal Leadership Development

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15 insanely useful physical productivity tools you wish you had sooner.

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Leaders Can Use These Nine Skills to Become Better Problem-Solvers

We often think of leaders as problem solvers, and this opens the possibility of leaders honing their problem-solving skills through training. But how can we train leaders to solve problems? Specifically, it is something called “case-based knowledge” that allows leaders to solve complex issues. Case-based knowledge refers to the context of the problem and any previous experience with similar issues , like a mental library of information tailored toward a specific problem.

But while case-based knowledge has the potential to  improve performance in leadership roles , it is not necessarily enough by itself. Some leaders may get bogged down in the details of a decision or find it difficult to work on multiple cases at once because their case-based knowledge is stored in insufficient “mental models.” A mental model is a network of information that helps people mentally process and store information efficiently. Mental models directly impact a leader’s behavior and problem-solving ability.

In order to improve leader performance through training, the primary question is: what skills best help leaders use case-based knowledge and mental models to solve complex problems ?  Researchers (Mumford, Todd, Higgs, & McIntosh, 2017) reviewed recent literature to identify nine skills critical to leadership performance:

NINE SKILLS FOR PROBLEM-SOLVING LEADERS

• Gather information to define the problem.
• Think about the origin of the problem and possible solutions to the problem and how they are related.
• Consider any factors that may be constraining solutions.
• Plan the solution and consider ways to prevent harmful outcomes.
• Objectively forecast or predict what outcomes will occur after the plan is implemented.
• Use creativity to develop contingency plans.
• Evaluate ideas and appraise solutions. Which will be most effective?
• Use wisdom to appraise solutions using objective self-reflection, awareness, and sound judgment.
• Craft a vision and communicate, adjust, and articulate plans to followers.

IMPLICATIONS FOR LEADERS

When considering the leader as a problem solver, the above nine critical skills will help improve the use of case-based knowledge in mental models of leaders. This leads to more effective problem-solving. Each skill should be considered more or less important depending on the situation. For example, creativity may be important during unanticipated crises , but forecasting may be more critical for social problems with a myriad of possible outcomes. These cognitive skills are easily developed through training, such as strategy-based instructional interventions or self-reflection exercises. They may also be considered for use in assessing leadership potential. Overall, these skills allow leaders to more effectively navigate case-based knowledge in mental models, resulting in higher-quality solutions .

Mumford, M. D., Todd, E. M., Higgs, C., & McIntosh, T. (2017). Cognitive skills and leadership performance: The nine critical skills.  The Leadership Quarterly, 28 , 24-39.

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Effective problem solving is one of the key attributes that separate great leaders from average ones

Top 10 Most Influential People in Leadership Consulting, 2022

Leadership consulting makes use of several strategies to accomplish the desired goal. A mentoring program may be implemented to allow department heads and supervisors to learn more about the management techniques used by upper-level managers. Today’s leadership responsibilities and roles aren’t limited to delegating and management. Instead, when it comes to effective leadership, problem-solving is not only an important skill but a crucial role for leaders to take on.

Problems are inevitable in the workplace, so developing problem-solving skills is helpful for management to learn how to identify problems as they arise and determine effective solutions. Studying different methods for problem-solving can help leaders prevent and approach difficult situations in a positive, relevant, and successful manner.

Understanding Problem-Solving: A problem well stated is a problem half solved

As a leader, you need to approach problem-solving as an opportunity, with a broad perspective and a calm demeanor. And, you’ll want to arm yourself with a few critical approaches to hone your problem-solving skills. Understanding your problem is half the solution.

Learning how to break down and solve complex problems is a core skill you need in today’s business world. A leader must never view a problem as a distraction, but rather as a strategic enabler for continuous improvement and opportunities previously unseen. Management demands action, not talk and collaborative analysis. Especially the kind of meetings that involves debate and discussion are seen as “just talk”. This is understandable considering the number of meaningless meetings most people experience, but debates and discussions are necessary to create a shared understanding of a problem.

Basic steps in problem-solving

• Build trust with your team so they feel comfortable talking to you if they’re struggling with a problem. If they’re concerned about repercussions from you, they may avoid sharing it with you.
•  Because you’re already good at solving problems, you also may be tempted to solve them for your team. Instead, avoid the impulse to do it for them and work with them to address problems, along the way building their capability to do it themselves. Problems get solved better and faster at the lowest level possible, so work with people to develop problem-solving skills.
•  As you grow as a leader, the size of your problems will grow too. It’s critical to continue to develop your process, ask the right questions, and get all the facts to find the best solutions.

Tips for Effective Problem-Solving

You’ll be able to solve problems in your role better as you grow in your industry-specific knowledge. Whether you are a leader for a large corporation or a small business owner, here are some effective ways to solve problems.

• Transparent Communication
• Be Open-minded To People
• Build A Solid Foundational Strategy
• Defining the Problem:  In almost every problem-solving methodology the first step is defining or identifying the problem. It is the most difficult and the most important of all the steps. It involves diagnosing the situation so that the focus is on the real problem and not on its symptoms. Deeply understanding a problem through research, leads to better solutions. Research can include interviewing, reading books and emails, analyzing financial data, searching your organization’s intranet, and organizing your findings.
• Brainstorming:  Creating a myriad of new solutions quickly. In group brainstorms, allow everyone to state ideas. Brainstorming combines a relaxed, informal approach to problem-solving with lateral thinking. It encourages people to come up with thoughts and ideas that can, at first, seem a bit crazy. Some of these ideas can be crafted into original, creative solutions to a problem, while others can spark even more ideas. Appreciate all input, and avoid criticism. Then, organize solutions into groups around common themes.
• Analyzing:  Using disciplined thought processes to evaluate each possible solution. The ability to examine information or a situation in detail to identify key or important elements, their strengths, and weaknesses and use these to compile a persuasive argument, make recommendations or solve a problem.
• Managing Risk:  Risk management in problem-solving is a critical skill required for construction and effective leadership at all levels. Anticipating and trying to avoid the downsides of key solutions. Your team can list potential risks, rate how likely each is, predict a date by which each might either happen or no longer be an issue, and think of ways to reduce those risks. Once risks have been identified, along with their likelihood and their impact on a situation or the organization, it must then be decided as to what the best way to manage each is.
• Deciding:  Decision-making skills are important because they can help you to navigate a variety of situations that might come up at work. The ability to decide on a solution and move forward with it. After an appropriate amount of time, an analysis of possible solutions, and feedback from team members, a designated decider must choose and implement a solution.
• Managing Emotions:  Emotional intelligence is all about how well you understand your own emotions and the emotions of others, and the ability to identify and manage them. Applying emotional intelligence to improve your and your team members’ ability to think clearly. This requires you to recognize emotions in yourself and others, manage feelings, and channel emotions into useful work.

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The Problem Manager Role: Skills, Responsibilities, and Best Practices

Ever wondered why the same IT issues keep cropping up, disrupting your business operations? How do companies identify and fix these recurring problems for good?

In this article, we'll explore the crucial role of a problem manager , the responsibilities they hold, and the best practices they employ to ensure IT services run smoothly.

What skills are essential for a problem manager? How do they overcome common challenges? And what tools do they rely on? Keep reading to uncover the answers to these questions.

What is Problem Management?

Problem Management is a systematic approach to managing the lifecycle of all problems encountered during IT service delivery. Unlike Incident management, which focuses on restoring services as quickly as possible, Problem Management aims to identify and resolve the root causes of recurring issues and find permanent solutions.

It is a critical aspect of IT Service Management (ITSM) , alongside other essential processes such as Incident Management, Change Management , and Service Request Management . The ITIL (Information Technology Infrastructure Library) framework is widely adopted for guiding ITSM practices, including Problem Management.

Incident Management vs Problem Management: Definition & Differences

Roles and responsibilities of a problem manager.

The Problem Manager's role is to ensure the reliability and continuity of IT services. Their primary responsibility is to address the root causes of recurring incidents, preventing them from recurring and affecting business operations.

Key responsibilities:

Root cause analysis : Conduct thorough investigations to identify the underlying causes of recurring incidents. This involves analyzing incident data, reviewing system logs, and collaborating with technical teams to pinpoint the source of problems.

Coordination and collaboration: Work closely with various teams, including IT support, development, and operations, to gather information, tools, and expertise needed to resolve problems. Effective coordination ensures that all relevant stakeholders are involved in the problem-solving process.

Implementation of solutions: Develop and implement permanent solutions to address identified root causes. This may involve deploying software patches, updating configurations, or redesigning processes to prevent future incidents.

Continuous improvemen t: Monitor the effectiveness of implemented solutions and make necessary adjustments. Continuously seek ways to improve Problem Management processes and reduce the occurrence of incidents.

Root Cause Analysis (RCA), Explained

Skills and qualifications of a problem manager.

A Problem Manager needs a combination of problem-solving abilities, technical and analytical skills, and good communication:

Technical proficiency: A deep understanding of the organization's IT infrastructure is crucial. Problem managers must be familiar with the various components, systems, and technologies used within the organization to diagnose and resolve issues effectively.

Problem-solving abilities: Creativity, critical thinking, and persistence are vital for identifying and resolving complex problems. Problem managers should be able to think outside the box and explore innovative solutions to recurring issues.

Analytical skills: The ability to analyze real-time metrics and data is essential for spotting trends, drawing insights, and identifying root causes. Problem managers should be comfortable working with data and using analytical tools to support their investigations.

Effective communication: Strong communication skills are necessary for relaying information to technical teams, vendors, users, and other stakeholders. Problem managers must be able to explain complex technical issues in a clear manner, ensuring that everyone involved understands the situation and the proposed solutions.

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Proactive Problem Management strategies

Proactive Problem Management involves analyzing data to identify trends or significant problems before they escalate. This preventive approach minimizes the impact of incidents and improves overall service reliability. Problem managers work closely with incident management, Change Management, and other service teams to develop and implement solutions.

Tools and software for Problem Management

Problem managers need a diverse toolkit tailored to address the multifaceted challenges of IT Problem Management. Essential tools include:

Problem Management module: Integrates with other key modules such as incident management and change management to provide a cohesive approach to problem resolution.

Configuration Management Database (CMDB) : Helps understand dependencies and interrelationships between different components within the IT infrastructure.

Known Error Database (KEDB): Facilitates quick resolution by providing information on known errors and their workarounds.

8 Steps to Build a Solid Problem Management Process

Measuring problem management effectiveness.

Key performance metrics for evaluating Problem Management effectiveness include:

Percentage of problems with identified root cause:  Measures the success of diagnosing issues.

Percentage of problems with permanent solution or workaround: Indicates the effectiveness of implementing resolutions.

Proficiency in evaluating risks: Assesses the ability to prioritize fixes based on business impact and urgency.

Problem managers should also calculate the return on investment (ROI) for their work to demonstrate value and prioritize problem fixes according to business needs.

Career development and training for Problem Managers

Problem Management offers a lucrative and rewarding career path . A bachelor's degree in business, computer science, or a related technical field is typically required, along with 2 to 4 years of experience in Problem Management or related roles. Essential skills include business acumen, leadership, and analytical abilities.

Overcoming common challenges in Problem Management

Problem Management is essential for maintaining the stability of IT services, but it comes with its own set of challenges. Let's dive into some common obstacles and how problem managers can effectively address them.

Lack of data and metrics

Without adequate data, identifying problems and their root causes becomes challenging. Consider a scenario where a company's website experiences intermittent outages. Without detailed logs and performance metrics, pinpointing the exact cause—whether it's a server issue, a network problem, or a software bug—can be nearly impossible.

How to address it: Problem Managers should implement comprehensive monitoring and logging tools. They can analyze trends and detect anomalies by collecting detailed data on system performance, user activity, and error occurrences.

Misalignment with business goals

When Problem Management efforts are not aligned with business objectives, prioritization can suffer. Imagine a situation where a problem manager is focused on resolving a low-impact bug in an internal tool while a critical customer-facing application faces repeated outages. This misalignment can lead to wasted resources and increased customer dissatisfaction.

How to Address It: Problem Managers should regularly communicate with business leaders to understand their priorities and objectives. Regular meetings and reporting can help align the Problem Management team with the broader business strategy.

Lack of leadership support

Without strong support from leadership, Problem Managers may struggle to secure the resources and authority needed to address issues effectively. For instance, if a problem manager identifies that outdated hardware is causing frequent server crashes but doesn't get approval for an upgrade, the problem will persist.

How to address it:  The problem manager must know how to build a compelling case for the importance of their work and highlight the potential business impact of unresolved problems. This includes demonstrating the cost of downtime, the risk to customer satisfaction, and potential compliance issues.

Insufficient skills and resources

Building a strong Problem Management process will require a blend of technical expertise, analytical skills, and sufficient manpower. A team lacking in these areas may find it challenging to diagnose and resolve problems efficiently.

How to address it: Investing in continuous training and development for the Problem Management team is crucial. Providing opportunities for skill enhancement through courses, certifications, and hands-on experience ensures the team remains capable and up-to-date with the latest technologies. Additionally, ensuring adequate staffing levels and access to necessary tools and resources can significantly enhance problem-solving capabilities.

The role of a problem manager is crucial for maintaining reliable IT services. By identifying and resolving root causes of recurring issues, problem managers help prevent future incidents, ensuring smoother operations across the organization.

Key takeaways:

Core responsibilities: Conduct root cause analyses, coordinate with various teams, and implement lasting solutions.

Skills needed: Technical expertise, problem-solving abilities, analytical skills, and effective communication.

Challenges: Lack of data, misalignment with business goals, insufficient support, and limited resources. These can be addressed by improving data collection, clear communication with leadership, and continuous team training.

Problem Management isn't just about fixing issues—it's about creating a proactive culture that anticipates and prevents problems. One way of doing this is by following ITIL's best practices; it can help you align your Problem Management processes with industry standards and organizational goals.

You can dive deeper into ITIL and explore related practices like Incident Management and Change Management to see how they work together to create a more reliable and efficient IT environment.

For those eager to enhance their ITSM knowledge, the ITIL practices offer a great starting point to help you master Problem Management and other essential practices.

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7 Benefits of Business Education for Effective Leadership

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In today’s competitive business landscape, effective leadership is crucial for success. While experience and intuition play significant roles, a strong foundation in business education can profoundly enhance your leadership capabilities. By investing in business education, you equip yourself with essential skills and knowledge that can transform your approach to leading a team. Here’s how business education can help you become a more effective and impactful leader.

Table of Contents

1. Leadership Theories and Practices

Studying leadership theories and practices is a key component of business education. You gain insights into different leadership styles and learn how to apply them in various situations. For leadership, a DBA degree online  can provide advanced strategic insights, enhance financial expertise, and improve decision-making skills crucial for guiding teams effectively. This knowledge helps you develop a leadership approach that fits your personality and the needs of your team, improving your ability to inspire and guide others.

2. Financial Acumen

Understanding financial statements, budgeting, and financial forecasting is crucial for effective leadership. Business education provides you with the knowledge to interpret financial data and use it to make sound decisions. With this acumen, you can better manage resources, allocate budgets efficiently, and ensure your business remains financially healthy.

• Accurate Budget Management : Business education teaches you how to create and manage budgets effectively. You’ll learn to track expenses, forecast revenues, and adjust budgets as necessary to align with changing circumstances. This skill ensures that resources are allocated wisely, reducing waste and improving financial stability.
• Informed Investment Decisions : Understanding financial principles allows you to evaluate investment opportunities more critically. You’ll be able to assess the potential returns and risks associated with various investments, making it easier to choose the best options for your business. This capability can lead to better financial growth and long-term success.
• Enhanced Financial Reporting : Business education provides you with the tools to interpret financial reports and statements. You’ll learn how to analyze profit margins, cash flow, and balance sheets to gauge your company’s financial health. This insight enables you to make more informed strategic decisions and communicate financial performance to stakeholders.
• Effective Cost Management : Learning about financial management helps you identify and control costs within your organization. You’ll gain skills in cost-benefit analysis and expense tracking, allowing you to implement cost-saving measures without compromising quality. Efficient cost management enhances profitability and supports sustainable business practices.

3. Improved Communication Skills

Effective communication is a cornerstone of successful leadership. Business education often includes training in communication strategies, negotiation techniques , and presentation skills. These lessons help you articulate your vision clearly, motivate your team, and manage conflicts constructively. Strong communication fosters a collaborative environment and builds trust within your team.

4. Enhanced Problem-Solving Abilities

Leaders frequently face complex challenges that require quick and effective solutions. Business education hones your problem-solving skills by teaching you various frameworks and methodologies for addressing issues. With a structured approach to problem-solving, you can tackle obstacles more efficiently and guide your team through difficult situations.

• Structured Approaches : Business education introduces you to structured problem-solving frameworks, such as root cause analysis and SWOT analysis. These methods help you break down complex issues into manageable parts, allowing you to identify underlying problems rather than just symptoms. By systematically addressing challenges, you improve your ability to find effective solutions and prevent recurring issues.
• Creative Solutions : Learning about diverse problem-solving techniques encourages creative thinking. Business education often includes case studies and simulations that require innovative approaches to overcome obstacles. This fosters a mindset that looks beyond conventional solutions and inspires you to explore new and unconventional methods for tackling problems.
• Data-Driven Decisions : You’ll gain skills in analyzing data to make informed decisions. Business education emphasizes the importance of using quantitative and qualitative data to guide problem-solving efforts. By leveraging data, you can evaluate potential solutions more accurately and make decisions that are grounded in evidence rather than intuition alone.
• Team Collaboration : Effective problem-solving often involves working with others. Business education teaches you how to facilitate team discussions, delegate tasks, and integrate diverse perspectives. This collaborative approach enhances your ability to harness the collective expertise of your team, leading to more comprehensive and effective problem resolution.

5. Strategic Thinking

Business education equips you with the ability to think strategically. You learn to analyze market trends, understand competitive dynamics, and identify growth opportunities. This strategic mindset enables you to set long-term goals and craft plans that align with your organization’s vision. As a leader, strategic thinking helps you make informed decisions that drive your business forward.

6. Networking Opportunities

Business education provides valuable networking opportunities with peers, professors, and industry professionals. Building a strong professional network  can open doors to new business opportunities, partnerships, and mentorships. These connections can offer support, share insights, and help you navigate the challenges of leadership more effectively.

• Access to Industry Experts : Business programs often feature guest speakers and industry experts who share their experiences and knowledge. Engaging with these professionals gives you insights into current industry trends and best practices. Building relationships with these experts can provide you with valuable advice and potential opportunities for collaboration or mentorship.
• Peer Connections : Your classmates in a business program come from diverse backgrounds and industries, offering a broad range of perspectives and experiences. These connections can lead to future partnerships, collaborations, and even lifelong friendships. Networking with peers also allows you to share challenges and solutions, enriching your understanding and approach to leadership.
• Alumni Networks : Many business schools have active alumni networks that offer continued support long after graduation. These networks often provide access to exclusive events, job opportunities, and professional development resources. Leveraging these connections can help you stay updated on industry trends and connect with potential mentors or business partners.
• Collaborative Projects : Business education frequently includes group projects and collaborative assignments, providing practical networking experiences. Working closely with others on these projects helps you build relationships with individuals who may become valuable contacts in the future. These collaborations not only enhance your team-building skills but also expand your professional network.

7. Change Management Skills

In today’s fast-paced business environment, managing change is essential. Business education teaches you strategies for leading through change, including how to implement new initiatives and manage resistance. Developing these skills allows you to guide your team through transitions smoothly, ensuring that change is both effective and well-received.

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Business education is more than just a credential – it’s a powerful tool that enhances your leadership abilities. From strategic thinking and financial acumen to communication skills and change management, the benefits of business education are extensive. By investing in your education, you position yourself to lead more effectively, make informed decisions, and drive your organization toward success.

Related posts you might like:

• The Impact of Effective Leadership on Business Success
• A Simple Understanding of What Business Education Is and What It Entails
• Top 20 Successful Women Entrepreneurs in India
• 4 Tips for Becoming a Great Leader in the Field of Education

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The Ascent with Ravinder Minhas The R+ Podcast

Summary Dr. Jason Rogers discusses with Ravinder Minhas about Ravinder's approach to prioritizing and managing his day, the importance of problem-solving skills, and the ability to handle stress and unexpected challenges. He also shares his leadership principles, emphasizing the importance of empowering and trusting his team. Ravinder also talks about working closely with his sister and the key qualities he looks for when investing in entrepreneurs. He reflects on his time at Rundle School and how it helped shape his focus on relationships, teamwork, and problem-solving. Keyword sprioritization, time management, problem-solving, stress management, leadership, teamwork, entrepreneurship, investing, relationships, Rundle School Takeaways Prioritizing and planning your day can help focus your attention and ensure you accomplish what needs to be done. Problem-solving skills are essential and can be applied repeatedly throughout your life. Stress and challenges are a part of life, but learning to manage them and develop problem-solving techniques can make them less overwhelming. Effective leadership involves empowering and trusting your team, setting clear goals, and fostering a sense of ownership and buy-in. Working closely with a sibling or someone you have a strong relationship with can be successful if there is mutual understanding, trust, and effective communication. Hard work and genuineness are qualities that stand out when evaluating entrepreneurs and potential business partners. Rundle School provided a foundation for building relationships, teamwork, and problem-solving skills that have been valuable in Dr. Rogers' entrepreneurial journey. Qualities to Look for in Entrepreneurs Navigating Challenges and Embracing Stress "Once I start that at 5:45 in the morning, that takes me to about 6:15. And so now I've got to figure out what I'm gonna do in the day." "These things happen in life, there's nothing that we can do to control it." "Be such a good leader that they think they did it themselves."

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4 ways servant leaders can inspire professional development in the workplace.

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Edward DeAngelis, CEO, EDA Contractors , advocates emotional intelligence and psychological safety.

Servant leadership is very important to me. As business leaders, we strive to build natural and genuine relationships with our workforce, ideally to empower them, as people within the organization, and, in a collective sense, to demonstrate to each individual that the organization, as an entity, recognizes and appreciates…everyone.

To support employee retention and performance, leaders must make engaging with their teams a priority. Employees who feel appreciated and acknowledged may not only stay with an organization and be more productive and positive, but also improve customer experiences, increased sales and profitability for the entire organization.

It is my hope that my legacy, the legacy that I am building, will be one of servant leadership—that I built a company and, with the talents and support of my family, colleagues and remarkable team, gave rise to a community of care that positively impacted countless lives. Servant leaders have the opportunity to do that—to influence lives for the better. I can think of no more honorable opportunity as a business leader than to influence lives for the better.

In today's rapidly evolving work experience, providing employees with pathways to enhance professional development has emerged as a cornerstone of employee engagement and organizational success.

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This is a very good thing.

Providing professional advancement opportunities can boost confidence, creativity and job satisfaction for employees. By focusing on professional development opportunities and creating career advancement pathways, employees have a roadmap to their personal and professional success within an organization. To achieve this, it's essential to set clear expectations, offer comprehensive training and create a positive work environment. These measures can improve employee performance and help them grasp their responsibilities and growth opportunities.

Here are four ways servant leaders can inspire and support employee development.

Cultivate a culture of continuous learning.

Thought leaders understand that learning doesn't end with formal education but is a lifelong journey. To cultivate a culture where curiosity and a hunger for knowledge are celebrated, leaders must foster an environment that values continuous learning, inspire employees to seek out new skills, stay abreast of industry trends and pursue opportunities for growth. Lead by example when it comes to professional development. Show commitment to your own growth and development by continuously learning from others, developing key relationships and working with coaches. Modeling a dedication to learning and self-improvement can inspire your teams to do the same.

Provide resources and mentorship.

As a thought leader, you must recognize the importance of providing employees with the resources and support they need to succeed in their professional development efforts. Invest in your employees' growth and development—whether it's offering access to online courses, hosting lunch-and-learn sessions or providing financial assistance for further education. Mentorship and coaching are powerful tools for professional development. Help employees unlock their full potential and achieve their goals by pair them with mentors who can offer guidance, support and feedback as they navigate their career paths.

Set clear expectations and collaborative goals.

Thought leaders communicate clear expectations and goals for professional development, aligning individual growth with organizational objectives. Work with employees to identify areas for improvement and create personalized development plans that support both short-term skill enhancement and long-term career advancement. Leaders can foster a culture of collaboration by creating a supportive community where employees can learn and grow together. Create opportunities for employees to collaborate on projects, share expertise and learn from one another's experiences.

Recognize achievements and empower everyone.

Thought leaders understand the importance of recognizing and celebrating employees' achievements in their professional development journey. Whether it's a promotion, completion of a certification program or mastering a new skill, take the time to acknowledge and celebrate milestones to foster a sense of accomplishment and motivation among your teams. Empowered employees who have opportunities for growth and development are more engaged and motivated. Provide opportunities for employees to take on new responsibilities and lead projects, which helps them grow and gain confidence.

Servant leaders have the opportunity to empower their workforces to thrive and succeed, one vibrant career at a time.

Servant leadership represents a commitment to shift from more traditional leadership philosophies. With servant leadership, the primary goal is to serve and empower employees. This approach, rooted in the principles of listening, empathy and stewardship, transforms the traditional power dynamics of organizations—resulting in the emergence of positive and inclusive workplaces nurtured by empathetic servant leaders committed to cultivating work environments in which all feel empowered, respected and served. At the end of the day, I find that there is no greater legacy for a business leader to aspire to achieve.

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Why soft skills are so important for companies

In today's society, technology and automation are at an all-time high and soft skills have emerged as an essential mechanism for professional success.

Lucía Clemares Follow

Content manager en Comunicación Corporativa de Telefónica.

Differences between soft skills and hard skills

The latter are technical and job-specific skills, while soft skills are interpersonal and social skills that help with effective interaction with other people.

According to the New Business School, the hard and soft skills of an entrepreneur are like that high quality expected of a good Michelin-starred restaurant. Together they make a business stand out, be solid, prosperous and never stop growing. On the one hand, soft skills could be that unique personality that distinguishes avant-garde cuisine. On the other hand, hard skills refer to those techniques that great chefs teach in their schools. What do you think of this metaphor they propose?

Types of soft skills and characteristics

It is not only top managers who need leadership skills; any employee can benefit from helping and guiding others. To achieve leadership, it is necessary to take the initiative, and to know how to lead and motivate. A good leader manages tasks and identifies the strengths of his or her team, and exploits and rewards them.

Communication

This is the ability to communicate ideas and thoughts clearly and effectively. It is also very important in any work environment as communication includes both verbal and written skills, and above all the ability to actively listen to others. The key to effective communication enables collaboration and reduces misunderstandings, improves productivity and creates a good working environment.

Adaptability

The ability to adjust to new circumstances, accept change and learn new skills quickly is critical to career success. Employees who are better able to adapt to situations and projects are those who are generally better able to handle uncertainties and moments of crisis.

The way you work with other people is very important, especially in projects that require the collaboration of different areas or departments. Teamwork makes it necessary to be able to take on different roles as needed, and to contribute to the success of the group. This skill creates a positive working environment and often leads to more innovative solutions.

Problem solving

The ability to identify, analyse and solve problems is a critical skill in the business world. The way problems are solved and managed not only minimises time and resources, but also increases the ability to create. As a general rule, employees who are able to solve problems are the best at tackling difficult challenges effectively.

Empathy generally enhances leadership and team management skills, as it facilitates understanding and support for other colleagues. Empathy involves understanding the feelings of others. In the workplace, this can lead to better working relationships and a better company culture.

Reasons why they are essential for business

Improve creativity.

Problem solving and teamwork create an environment in which innovative ideas are more conducive. Employees who feel confident expressing their ideas and working together are more likely to come up with creative solutions that are important to business.

Improved productivity

Communication and teamwork skills can effectively increase productivity. When employees can express themselves and collaborate without being vetted, projects tend to come out better and have a higher standard of quality.

Helps retain talent

A positive work environment, where soft skills such as empathy and leadership are valued, can increase job satisfaction and reduce employee turnover to other areas. Employees who feel understood and supported are more likely to stay with the company and perform well.

Tools to find your own soft skills

According to T he Tools Method by Phil Stutz and Barry Michels there are 5 tools for each of us to find our own soft skills. Through a clear and accessible language, the authors guide us with exercises and reflections to enhance our soft skills.

In the essay “The value of attention” by Johann Hari we can discover how to regain the ability to concentrate in a world full of distractions and fundamental to be able to develop in a complex work environment.

According to the book by Fernando Soledad and Jorge Espino, Development of soft skills: a practical method , soft skills understand the importance they have to generate positive impacts in the workplace. Assertiveness, teamwork, leadership and optimism are some of the most sought-after soft skills because of the accessibility they create within the organisational environment.

Every employee has the ability to acquire and develop these skills. Methods such as training, courses and case studies are used to develop them. Within the book you will find a new methodology that complements the previous resources, concretising the learning acquired.

Conclusions

In summary, soft skills are fundamental in today’s business environment . They facilitate communication, foster teamwork, promote adaptability and problem solving, and help create a positive corporate culture. Soft skills are not only additional to hard skills; they are actually fundamental to the sustained success of any company.

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https://www.nist.gov/blogs/blogrige/ai-and-baldrige-what-are-proven-leadership-and-management-practices

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AI and Baldrige: What Are the Proven Leadership and Management Practices?

Everyone by now has experienced artificial intelligence (AI). It has become part of our lives, from interactive voice assistants (e.g., Alexa, Siri), to Face ID on smart phones and virtual filters on apps, to algorithms on search engines and screening sites that use our behaviors to suggest what we might like or should buy next. I even found an interesting usage of AI as part of a research program in California , where drones search for sharks near the beach and send texts to folks who signed up to be in the know. Drone footage is fed into "a computer vision machine learning model . . . to train it to detect great white sharks near Padaro Beach."

It makes me curious. What are other ways--some being used now and some not yet dreamed about--that AI could support U.S. businesses and other organizations? 

Understanding AI

AI, a branch of computer science, is focused on building smart machines that can learn from experience, adjust to new inputs, and perform human-like tasks, according to “ 8 Examples of Artificial Intelligence in Our Everyday Lives ” by Sumbo Bello in the online magazine Edgy.  With increases in data volume and advances in algorithms, U.S. organizations across industries have found uses for AI that include complex tasks such as a robot using an algorithm to navigate a space, to targeted identification of customers for a product or service based on that customer’s search history, and data-based predictions about changing market conditions.

The Baldrige Program’s parent organization, the National Institute of Standards and Technology (NIST), recently launched a new testing, evaluation, validation, and verification program intended to help improve the understanding of AI’s capabilities and impacts.  Assessing Risks and Impacts of AI (ARIA)  aims to help organizations and individuals determine whether a given AI technology will be valid, reliable, safe, secure, private, and fair once deployed. 

ARIA joins NIST's other AI-related programs. In collaboration with the private and public sectors, in 2023, NIST released an AI framework to better manage risks to individuals, organizations, and society. The  NIST AI Risk Management Framework (AI RMF)  is intended for voluntary use and to improve the ability to incorporate trustworthiness considerations into the design, development, use, and evaluation of AI products, services, and systems. NIST recently published a profile of the AI RMF specifically for generative AI systems that will help businesses identify and manage the risks of using generative AI. 

To drive global development and implementation of AI-related consensus standards, NIST released A Plan for Global Engagement on AI Standards . The NIST U.S. AI Safety Institute was recently formed to advance the science of AI safety and the implementation and adoption of that science. NIST is also working on a publication for promoting transparency in digital content, which AI systems can alter. NIST recently released a software package designed to measure how adversarial attacks can degrade the performance of an AI system.

AI in the Baldrige Framework

As the Baldrige Program is working on the latest revision (for 2025 – 2026) of the   Baldrige Excellence Framework® , ensuring that AI is appropriately referenced represented some of the most common feedback received from the community, literature, and academics. 

Input that the Baldrige Program has received for this revision process has   included incorporating AI in the Baldrige definition of innovation ; calling it out as a consideration in how an organization engages with customers; and incorporating guidelines for ethical AI that would include responsible and transparent use.

In the Baldrige framework, references to AI are also included in the following areas:

• 2.1 Strategy Development , especially in terms of technological changes that require responsible development and deployment
• 4.2 Information and Knowledge Management , especially in terms of analyzing data and information
• 6.1 Work Processes , especially in terms of considering new technology and the use of AI, for example, for supply chain optimization, predictive analytics, automation, and decision making. AI appears in discussion for both product, service, and process design and process management and improvement.

How would you incorporate AI in the next revision of the Baldrige Excellence Framework?

Notes: 

• Check out the Baldrige Foundation’s webinar series ; a recent webinar focuses on integrating business architecture, AI, and process management.
• Similarly, the Alliance for Performance Excellence , the network of Baldrige-based state and sector programs, also hosts webinars . A recent one was on "Improving Performance with Generative Artificial Intelligence (AI)."  

Baldrige Excellence Framework®

The Baldrige Excellence Framework®  has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence®, core values and concepts, and guidelines for evaluating your processes and results.

Purchase your copy today!

Available versions: Business/Nonprofit , Education , and Health Care

About the author

Dawn Bailey

Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.

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Which Is More Important for Leaders: EQ or IQ?

How Role Models Support Organizational Resilience

The Baldrige Executive Fellows, Capstone Projects, and the A3 Problem-Solving Tool

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Hastings College Community Leadership Challenge

The Hastings College Community Leadership Challenge is designed to enhance leadership and problem-solving skills among high-achieving high school seniors.

During the weekend conference and workshop, you’ll explore the components, meaning and importance of community while using design thinking to solve real-world, community-based problems.

What to Expect

• First : Friday, November 15 (evening) through the morning of Sunday, November 17, 2024
• Second : Friday, January 31 (evening) through the morning of Sunday, February 2, 2025
• Location : Hastings College and downtown Hastings
• Deadline to apply : TBD
• Application requirements : Activity resume, a 500-word essay, optional video, submitted an application for admissions to Hastings College
• Exclusive : 20 high school seniors will be selected to participate.

Why Participate?

• Develop skills : Enhance your leadership, teamwork and critical thinking skills.
• Scholarship opportunities : Up to seven students will be selected for the Hastings College Scott Scholars program, which includes a scholarship that covers 100 percent of tuition, fees and room and board. Other scholarships may also be awarded.
• Network building : Connect with leaders and like-minded students to begin growing your network.
• Community impact : Tackle community-centered problems ranging from economic to social to developmental issues.

Event Highlights

• Engaging workshops : Learn about design thinking and its application to real-world problems.
• Inspiring speakers : Connect with influential leaders sharing insights on engaged citizenship and community leadership.
• Project showcase : Present and solve community problems, with the chance to be recognized by Nebraska leaders in partnership with Hastings College.
• All-inclusive : The conference covers housing, meals and transportation (if needed) to the Hastings College campus.
• Housing : Selected students will stay in a Hastings hotel, two students per room. Adult chaperones will be present at the hotel.
• No fees : There is no fee to apply.

How to Apply

If you’re a high-achieving high school senior with a passion for leadership and community impact, apply today! 

The application for the 2024-25 Community Leadership Challenge will open in the fall.

Application Details

• Activities resume : Share your academic honors and involvement in athletics, activities, service, jobs and other areas.
• What does community mean to you?
• What role do you believe you play in a community?
• How has your community impacted you personally? And if it hasn’t, why do you believe that is?
• Prepare a 3-5 minute video touring and/or exploring these concepts.
• This could mean videoing what you believe are the most impactful places in your hometown and the role you play within them.
• Be creative, think about what you want to see in your community that you can be a part of.
• Make sure the video is accessible by anyone with the link
• GPA and test scores : You’ll self-report these but there are no GPA or test score requirements. Scores will also be excluded from those selecting participants.
• Academic interests : Students pursuing any major in college are welcome to apply.
• Apply to Hastings : To be considered for the challenge, you must submit your application to Hastings College if you have not already.

We will notify selected students by: TBD.

Your participation in the Hastings College Community Leadership Challenge is a step towards shaping a brighter future for Nebraska. We look forward to seeing the amazing work you do!

Our Partners

Thank you to the City of Hastings, the Hastings Chamber of Commerce, the Hastings Economic Development Corporation, the Hastings Community Redevelopment Authority, the Hastings Community Foundation, and the Suzanne and Walter Scott Foundation.

What about Bronco Scholars Day?

The Community Leadership Challenge is separate from Hastings College Bronco Scholars Day events. Students who meet academic requirements for Bronco Scholars Day (those who have received a Crimson or Ambassador scholarship) are still encouraged to register for Bronco Scholars Day .

Contact Dave Rippe, director of the Scott Scholars Program, at [email protected] .

You can also reach out to your admissions counselor or the Hastings College Admissions Office [email protected] or 402.461.7315.

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Building Strong Problem-Solving Skills in Kids: A Comprehensive Guide

• June 30, 2024

Problem-solving is a critical skill that helps individuals navigate challenges and make informed decisions. For kids, developing strong problem-solving abilities can lead to academic success, better social interactions, and a greater sense of independence. This article explores the importance of problem-solving skills for children and provides practical strategies for parents and educators to help kids enhance these essential abilities.

The Importance of Problem-Solving Skills

Problem-solving skills are crucial for several reasons:

• Academic Success : Problem-solving is at the core of many academic subjects, especially mathematics and science. Children who can think critically and solve problems are better equipped to understand complex concepts and perform well in school.
• Social Interactions : Effective problem-solving skills help children navigate social situations, resolve conflicts, and build strong relationships with peers.
• Independence : Kids who can solve problems independently are more confident and capable of handling various life situations, from everyday challenges to more significant decisions.
• Future Preparedness : As children grow, they will face numerous challenges in their personal and professional lives. Strong problem-solving skills prepare them to tackle these challenges effectively, making them resilient and adaptable adults.

Key Components of Problem-Solving

Before diving into strategies for improving problem-solving skills, it’s essential to understand the key components of problem-solving:

• Identification : Recognizing that there is a problem that needs to be solved.
• Understanding : Comprehending the nature of the problem and its context.
• Ideation : Generating potential solutions or approaches to the problem.
• Evaluation : Assessing the feasibility and potential outcomes of each solution.
• Implementation : Choosing and executing the best solution.
• Reflection : Reviewing the results and learning from the experience to improve future problem-solving efforts.

Strategies to Improve Problem-Solving Skills in Kids

1. encourage curiosity and exploration.

Fostering Curiosity : Encourage children to ask questions about the world around them. Answer their questions thoughtfully and encourage them to explore further. This helps them develop a natural curiosity, which is the foundation of problem-solving.

Explorative Play : Provide opportunities for explorative play, such as building with blocks, playing with puzzles, or engaging in science experiments. These activities stimulate critical thinking and creativity.

2. Teach Critical Thinking

Ask Open-Ended Questions : When discussing problems or situations with children, ask open-ended questions that require more than a yes or no answer. For example, “What do you think would happen if…?” or “How could we solve this problem?”

Encourage Reflection : After completing a task or solving a problem, ask children to reflect on their process. What worked well? What could they do differently next time? Reflection helps solidify learning and improve future problem-solving efforts.

3. Promote Collaborative Problem-Solving

Group Activities : Engage kids in group activities and projects that require teamwork. Collaborative problem-solving helps children learn from others, share ideas, and develop social skills.

Role-Playing : Use role-playing exercises to simulate real-life situations that require problem-solving. This can be particularly effective in teaching social problem-solving skills and conflict resolution.

4. Provide Opportunities for Independent Problem-Solving

Allow Mistakes : Let children make mistakes and learn from them. Resist the urge to step in immediately and solve problems for them. Instead, guide them through the process of finding solutions on their own.

Set Challenges : Give children age-appropriate challenges that require problem-solving. These could be puzzles, brainteasers, or simple tasks like organizing their room. Gradually increase the complexity of the challenges as their skills improve.

5. Integrate Problem-Solving into Everyday Activities

Daily Routines : Incorporate problem-solving into daily routines. For example, ask children to help plan a family outing, solve a household issue, or figure out how to complete a chore more efficiently.

Cooking and Baking : Cooking and baking are excellent ways to teach problem-solving. Following a recipe, measuring ingredients, and adjusting for mistakes all involve critical thinking and decision-making.

6. Use Technology and Games

Educational Apps and Games : There are many educational apps and games designed to improve problem-solving skills. Look for apps that challenge kids to think critically, solve puzzles, and develop strategies.

Coding for Kids : Introducing children to coding can significantly enhance their problem-solving abilities. Coding requires logical thinking, pattern recognition, and persistence—all essential components of problem-solving.

Role of Parents and Educators

Model Problem-Solving : Children learn by observing adults. Model effective problem-solving by verbalizing your thought process when facing a challenge. For example, “I see that this isn’t working. Let’s think of another way to solve it.”

Encourage Persistence : Praise effort and persistence rather than just the outcome. Let children know that it’s okay to struggle and that perseverance is a valuable part of problem-solving.

Create a Supportive Environment : Foster an environment where children feel safe to take risks and make mistakes. Encourage them to view challenges as opportunities to learn and grow.

Incorporate Problem-Solving into Curriculum : Integrate problem-solving activities into the curriculum across subjects. Encourage students to work on projects that require critical thinking and creativity.

Use Inquiry-Based Learning : Implement inquiry-based learning where students are encouraged to ask questions, conduct research, and develop solutions to real-world problems. This approach promotes active engagement and deeper understanding.

Provide Feedback : Offer constructive feedback on students’ problem-solving efforts. Highlight their strengths and provide suggestions for improvement. Positive reinforcement and guidance help students build confidence in their problem-solving abilities.

Practical Activities to Enhance Problem-Solving Skills

• Puzzle Games : Jigsaw puzzles, Sudoku, and logic puzzles are excellent tools for developing problem-solving skills. These games require children to think critically and strategically.
• STEM Projects : Engage kids in science, technology, engineering, and math ( STEM ) projects. Building models, conducting experiments, and programming robots encourage analytical thinking and innovation.
• Storytelling and Creative Writing : Encourage children to create stories or write about how they would solve a particular problem. This activity enhances creativity and helps them think through different scenarios and solutions.
• Escape Rooms : Set up a mini escape room at home or in the classroom. Create a series of puzzles and challenges that kids must solve to “escape.” This activity promotes teamwork, critical thinking, and persistence.
• Board Games : Board games like chess, Scrabble, and Settlers of Catan require strategic thinking and problem-solving. These games are fun and educational, making them great tools for skill development.

Developing strong problem-solving skills in children is essential for their overall growth and future success. By encouraging curiosity, teaching critical thinking, promoting collaboration, and providing opportunities for independent problem-solving, parents and educators can help kids build these vital skills. Integrating problem-solving into everyday activities and using technology and games can make learning fun and effective. With the right support and guidance, children can become confident problem solvers, ready to tackle any challenge that comes their way.

Incorporating problem-solving skills into the upbringing of children not only prepares them for academic success but also equips them with the tools needed to navigate life’s challenges effectively. By fostering these skills early on, we can help children grow into capable, resilient, and innovative adults.

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