good things to put on a resume for customer service

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32 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 32 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Service Officer Resume

Sprucing up your customer service officer resume with some numbers is a no-brainer! It’s like falling off a log; all you need to do is sprinkle in statements like “Capitalized on Salesforce CRM tools to track customer interactions and sales data, improving customer satisfaction scores to 4.4 out of 5.”

Medical Customer Service Resume

Color enhancements look good on a medical customer service resume; they are like a visual shout-out to all the essential components like your header, the university you attended, and former places of work. A heads-up, though: stick with a consistent color palette—after all, you want it to scream professionalism, not an art project gone wild.

Customer Care Resume

Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

Receptionist
Sales Associate
Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

21 Best Customer Service Resume Examples to Boost Your Hiring Chances

Zuzanna Bocian

Do you need help creating a resume that stands out among many applicants? What makes a hiring manager stop and take notice?

Crafting the perfect resume is a must to secure your dream job. It isn’t just a list of your experiences. It’s your first impression, your foot in the door, and often, your only chance to show why you’re the ideal candidate.

Let’s explore the best customer service resume examples that are eye-catching and strategically designed to boost your hiring chances.

Whether you’re just starting or looking to refresh your current resume, these examples will help you showcase your skills, experience, and dedication to exceptional customer service.

Customer service resume examples

As you craft your resume, remember that it’s more than just a document — it’s your opportunity to make a powerful first impression. Your resume should showcase your qualifications and highlight your commitment to exceptional customer service.

Here are some examples illustrating the progression of customer service roles from entry-level to managerial positions, highlighting the skills and achievements required to advance in a career.

1. Entry-level customer service representative resume example

This resume is designed for a newly graduated individual eager to enter the customer service field. It highlights the individual’s enthusiasm and willingness to learn, which is crucial for entering the workforce.

Passion for customer service: Emphasizing a solid desire to deliver excellent customer service sets a positive tone for the resume and showcases the candidate’s commitment to the role.

Technical skills: Listing technical skills like CRM software, operating systems, and POS systems reflects the candidate’s ability to adapt to various customer service platforms , which is increasingly essential in a tech-driven environment.

Education and certifications: Including relevant certifications, such as Microsoft Office Specialist and Certified Customer Service Specialist, adds credibility to the candidate’s qualifications, showing a commitment to continuous learning and professional development.

Soft skills: Including soft skills such as communication, empathy, and problem-solving can further enhance this resume. These skills are vital in customer service roles, where understanding and resolving customer issues is critical.

Education: Since this is an entry-level resume, including educational qualifications with relevant coursework or projects can add value, especially if they align with the job requirements.

Projects and volunteering: By including projects like the Impact Analysis of Customer Service Technologies, the resume will showcase the candidate’s proactive interest in industry trends and their ability to contribute meaningfully to the company’s goals.

2. Customer service representative resume example

This example is for a mid-level professional with a few years of experience in a fast-paced tech environment. The resume focuses on their ability to solve problems and improve customer service processes.

Solution-oriented approach: Emphasizing a solution-oriented mindset shows that the candidate is proactive in resolving customer issues, a crucial trait for a customer service representative.

Technical proficiency: Listing technical skills reflects the candidate’s capability to handle various customer service tools and technologies, making them a valuable asset to the company.

Achievements: Highlighting leadership in projects, such as a 5% decrease in cancellations with new tactics, demonstrates the candidate’s ability to contribute to efficiency and innovation within the company.

Customer-centric mindset: Adding a section on how the candidate consistently delivers high customer satisfaction or has received positive customer feedback can make this resume stand out.

Continuous learning: Including certifications or ongoing training relevant to customer service can show a commitment to professional growth and stay updated with industry trends.

3. Customer service manager resume example

This resume is for an experienced professional manager with experience leading customer service teams. It highlights the manager’s strategic approach to managing customer relations and driving team success.

Leadership skills : It’s important to show leadership abilities and experience in managing customer service departments. This showcases the candidate’s capacity to lead teams, make strategic decisions, and drive customer service excellence.

Strategic achievements : Highlighting achievements like exceeding the annual revenue target by 30% shows the candidate’s effectiveness in driving business growth.

Process improvement : Including examples of how the candidate has improved processes, such as reducing customer complaint resolution time or enhancing service quality, can add significant value to the resume.

Team development : Mentioning how the candidate has mentored and developed their team, leading to higher performance levels, can showcase their ability to build and maintain a strong customer service team.

4. Retail customer service representative resume example

The resume is tailored for a retail representative, specifically in a virtual support environment. It emphasizes energy and empathy, traits for providing excellent customer service in retail.

This role involves being the primary point of contact between the company and its customers. You’ll represent the company with a friendly demeanor and be available to address any inquiries or concerns they may have.

Energetic and empathetic approach : Highlighting these qualities reflects the candidate’s ability to connect with customers, making them feel valued and understood. It’s particularly important in retail, where customer interactions can directly impact sales and brand loyalty.

Virtual support expertise : Mentioning experience in a virtual support environment showcases the candidate’s adaptability to online and remote customer service platforms. It’s increasingly relevant as more retail operations move online, requiring staff to handle customer inquiries and issues without face-to-face interaction.

Product knowledge : Adding a section highlighting a deep understanding of the retailer’s products or services can further strengthen this resume. Demonstrating that candidates can provide informed and accurate customer advice can set them apart.

Sales skills : Including examples of how the candidate has successfully upsold products or enhanced the customer’s purchase experience can demonstrate their contribution to revenue growth, a critical aspect of retail customer service.

5. Call center customer service representative resume example

This resume is designed for a call center customer service rep in a fast-paced online retail environment. It highlights the dedication and the ability to maintain high customer satisfaction rates.

Dedication to customer service : Focusing on dedication underscores the candidate’s commitment to delivering consistent, high-quality service. This trait is essential for maintaining customer satisfaction in a call center environment, where interactions are often brief and numerous.

Achievements : Remarkably, the candidate can achieve a customer satisfaction rate and handle 700+ calls, exceeding the team average. It shows that the candidate can meet expectations and set a high standard for customer service within the team.

Communication skills : A section emphasizing strong verbal and written communication skills can enhance this resume. Communication is crucial in a call center role, where clarity and the ability to convey information accurately are vital to resolving customer issues.

Team collaboration : It can be beneficial to highlight the candidate’s ability to work well within a team, perhaps by mentioning any involvement in team projects or initiatives that improve overall performance. Teamwork is often vital in a call center environment to ensure consistency in service quality.

Multitasking abilities : Including points about the candidate’s proficiency in multitasking, such as handling multiple customer inquiries simultaneously or managing various communication channels (such as phone, email, chat), can demonstrate their efficiency and capability in a demanding role.

Customer retention : If applicable, adding a point about how the candidate has contributed to customer retention by resolving issues promptly or offering solutions that satisfied customers and encouraged repeat business can further showcase their value to potential employers.

Crafting a winning customer service representative resume

Creating a customer service job resume involves several key elements that can help you stand out to potential employers. Here’s a detailed breakdown of each component:

1. Start with a strong summary or objective

Purpose: Begin your resume with a summary or objective statement that quickly captures the hiring manager’s attention. This section should briefly highlight your key achievements and demonstrate how your skills and experience align with the company’s needs.

Strong summary: A summary should focus on your most significant accomplishments and the unique value you bring to the role. For example, “ Experienced Customer Service Professional with over five years of expertise delivering exceptional support in high-volume call centers. Proven track record in achieving a customer satisfaction rate of 98% and improving response times through innovative solutions .”

Objective statement: An objective statement might be more suitable if you’re new to the field or changing industries. It should outline your career goals and how they align with the company’s mission. For example, “ Motivated individual seeking to leverage strong communication skills and a customer-centric approach to contribute to [Company’s Name] as a Customer Service Representative .”

2. Target your resume to each job description

Tailor your experience: Customize your resume for each job application by aligning your work experience with the specific requirements of the job description. Highlight relevant tasks and achievements that match the employer’s needs.

Keywords and phrases: Carefully read the job description to identify keywords related to the role. Incorporate these keywords throughout your resume, especially in your summary, skills section, and work experience. This can help your resume pass through Applicant Tracking Systems (ATS) and catch the attention of hiring managers.

3. Showcase your customer service skills

Skills section: Create a dedicated skills section listing your hard and soft skills relevant to customer service. Hard skills include proficiency with CRM software, data entry, or conflict resolution techniques, while soft skills involve communication, empathy, and active listening.

Examples: Include specific examples of how you’ve used these skills in past roles. For instance, “ Utilized CRM software to track customer interactions and resolve issues, leading to a 20% reduction in average response time .”

4. Highlight soft skills in addition to hard skills

Importance of soft skills: Soft skills are critical in customer service roles as they involve interpersonal interactions that are challenging to teach. Employers value candidates who possess these skills naturally and can apply them effectively in various situations.

Descriptive keywords: Use descriptive keywords such as “customer-centric,” “problem-solving,” “communication,” “adaptability,” and “empathy” to highlight your soft skills. Provide examples or brief anecdotes to demonstrate how these skills have been applied in your previous roles.

Consider including other relevant soft skills like patience, resilience, and teamwork. For example, “ Demonstrated patience and resilience while handling difficult customer interactions, resulting in improved customer satisfaction scores .”

5. Use action verbs and keywords

Action verbs: Employ a variety of action verbs to keep your resume dynamic and engaging. Words like “executed,” “facilitated,” “resolved,” “addressed,” and “coordinated” can make your accomplishments stand out.

Avoid repetition: Vary your verbs and phrases to avoid repetitiveness and keep the resume interesting. For example, instead of repeatedly using “managed,” you might use “oversaw,” “led,” or “directed” to describe different aspects of your responsibilities.

ATS optimization: Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description. This will help your resume pass through initial screenings and reach human recruiters.

5. Format and proofread

Quantify achievements: Quantify your achievements to provide concrete evidence of your success. Numbers, percentages, and specific metrics can make your accomplishments more impactful. For example, “ Increased customer retention by 15% through targeted follow-up strategies .”

Professional formatting: Your resume should be in a clean, professional style with clear headings, bullet points, and a consistent font style. This will make it easy to read and navigate.

Proofread: Ensure there are no spelling or grammatical errors. A well-proofread resume reflects attention to detail and professionalism.

Essential customer service skills

1. customer centricity.

Customer centricity is fundamental to building strong relationships and ensuring customer satisfaction. Customer service representatives are the front line of this effort, responsible for creating positive interactions and addressing customer needs.

Highlight your ability to understand and meet customer needs by sharing specific examples. For instance, describe how you identified a customer’s unique requirements and changed your service approach accordingly. Mention instances where your efforts led to customer loyalty or positive feedback.

2. Excellent communication skills

Communication makes customers feel heard and understood. It involves answering questions accurately and conveying information clearly and empathetically.

Provide examples that showcase your communication skills. It can include handling complex queries, resolving misunderstandings, or managing difficult conversations. Highlight instances where your communication led to positive outcomes or resolved challenging situations.

3. Problem-solving skills

Solving problems creatively is essential in a dynamic customer service environment . This skill involves analyzing issues, developing solutions, and implementing them efficiently.

Showcase examples of how you’ve tackled unique or complex issues. Describe your thought process, the solutions you implemented, and the results of your efforts. Emphasize your ability to think critically and find innovative solutions to problems.

4. Time management skills

Prioritizing tasks and managing time efficiently ensures that all customer needs are addressed promptly.

Highlight your ability to prioritize tasks and manage time effectively by sharing examples of how you balanced multiple responsibilities. Describe how you organized your workload, met deadlines, and maintained productivity in a fast-paced environment.

5. Adaptability skills

Representatives must be flexible and responsive to new challenges and evolving customer expectations.

Provide examples of how you’ve adapted to new situations or changes in customer behavior. Highlight your ability to embrace change, learn new processes quickly, and adjust your approach as needed.

6. Leadership skills

For those in managerial or supervisory roles, leadership skills are important for motivating and guiding a team. Influential leaders inspire their teams, manage conflicts, and drive performance.

Showcase your leadership abilities by describing how you’ve led and managed teams. Provide examples of how you motivated team members, handled challenges, and achieved team goals.

7. Teamwork skills

Collaboration and teamwork are crucial in customer service, where representatives often work together to resolve issues and provide support. Effectively working with others enhances the overall customer experience.

Share examples of successful team projects or initiatives to highlight your ability to collaborate and work well in a team environment. Emphasize your role in fostering a positive team dynamic and achieving collective goals.

Resume sections for customer service representatives

Structure your resume with these sections and focus on relevant details. It’ll showcase your qualifications and make you a strong candidate for a customer service position. Tailoring each section to the specific job you’re applying for will further enhance your resume’s impact.

The header is the first section of your resume and serves as an introduction to your professional identity. It should present your name and contact information so potential employers can easily reach you.

Name : Use a bold, larger font for your name to make it stand out.

Contact information : Include your phone number, professional email address, and LinkedIn or other relevant online profiles. Ensure that your contact information is up-to-date and professional. Avoid using informal or personal email addresses.

Phone: (123) 456-7890

Email: [email protected]

LinkedIn: linkedin.com/in/janedoe

The summary section provides a snapshot of your qualifications and professional background. It’s optional but highly recommended, and it can make your resume more engaging by quickly showcasing your most relevant skills and achievements.

Overview : Briefly summarize your professional experience, key skills, and career accomplishments. Tailor this section to align with the job you’re applying for by including keywords and phrases from the job description.

Tone : Keep it concise, typically 2-3 sentences, and focus on your unique selling points.

Results-driven customer service representative with over five years of experience managing high-volume customer interactions in fast-paced environments. Adept at problem-solving, maintaining high customer satisfaction rates, and leading initiatives to enhance service quality. Known for solid communication skills and a customer-centric approach.

3. Experience

The experience section is crucial as it details your work history and demonstrates your qualifications for the role. It should highlight your previous job responsibilities, accomplishments, and contributions to past employers.

Job title and company : List your job title, the company name, and dates of employment for each position.

Responsibilities and achievements : Use bullet points to describe your key responsibilities and achievements in each role. Focus on quantifiable accomplishments and specific examples of how you added value.

Tailoring : Customize this section to align with the job you’re applying for by emphasizing experiences and skills that match the job description.

Customer Service Representative

XYZ Tech Solutions, New York, NY

June 2019 – Present

Managed a high volume of customer inquiries and resolved issues promptly, achieving a customer satisfaction rating of 98%.

Implemented a new ticketing system that streamlined issue tracking and reduced resolution time by 25%.

Trained and mentored new team members, leading to a 15% improvement in team performance.

4. Education

The education section provides information about your academic qualifications. It’s important to highlight relevant educational achievements that support your qualifications for the customer service role.

Degree and institution : Include your degree, the institution’s name, and graduation year. If you have relevant certifications or coursework, include those as well.

Relevance : Customize this section to the job you’re applying for. For example, if you have completed any specialized training or courses related to customer service or communication, mention them.

Bachelor of Arts in Communications

University of XYZ, New York, NY

Graduated May 2018

Relevant coursework : Customer service management , Interpersonal Communication

The skills section highlights the specific abilities and competencies that make you a strong candidate for the customer service role. This section should include hard skills (technical abilities) and soft skills (interpersonal traits).

Hard skills : Include technical skills relevant to customer service, such as proficiency with CRM software, data entry, or troubleshooting.

Soft skills: Highlight critical interpersonal skills like communication, problem-solving, and adaptability.

Keywords : Use keywords from the job description to make your resume more likely to pass through ATS and catch the attention of hiring managers.

Customer-centric approach

Effective communication

Problem-solving and conflict resolution

Proficiency in CRM software (Salesforce, Zendesk)

Time management and multitasking

Adaptability and flexibility

Customer service resume templates

Choosing a suitable resume template can significantly impact how potential employers present and perceive your qualifications. Each template type serves a different purpose and suits different experience levels and career goals.

1. Chronological resume template

This template is ideal for customer service professionals with substantial field experience. It emphasizes your work history, showcasing your progression and achievements over time.

Header : Include your name and contact information.

Summary (optional) : A brief overview of your career highlights and key skills.

Experience : List your work experience in reverse chronological order, starting with your most recent position and working backward. Include job titles, company names, dates of employment, and detailed bullet points outlining your responsibilities and achievements for each role.

Education : Follow with your educational background.

Skills : Conclude with a list of relevant skills.

Advantages:

Demonstrates career progression : Clearly shows how you’ve advanced in your career, making it easy for employers to see your growth and accumulated expertise.

Highlights recent experience : Emphasize your most recent roles, often the most relevant to the job you’re applying for.

Disadvantages:

Gaps in employment : May highlight gaps in employment or frequent job changes if they exist.

Less focus on skills : This approach places less emphasis on specific skills or competencies if they are not closely tied to your work history.

2. Functional resume template

This template suits customer service professionals with limited experience or those transitioning from another field. It focuses on skills and qualifications rather than a detailed work history.

Summary (optional ): A brief overview of your career highlights and key skills.

Skills : Group your skills into categories and examples or achievements for each skill category.

Experience : List your work experience briefly or as a summary, emphasizing the skills and accomplishments relevant to the job.

Focuses on skills : Highlights your capabilities and qualifications, which can be helpful if you have limited experience or are changing careers.

Minimizes gaps : Less emphasis on chronological work history can help reduce the impact of gaps or frequent job changes.

Less emphasis on experience : May need to provide more detail about your work history, which can be a drawback if the employer places a high value on experience.

May raise questions : This can raise questions about your work history.

3. Combination resume template

This template is best for customer service professionals who want to highlight their skills and experience. It blends elements of the chronological and functional formats, allowing you to showcase a balanced view of your qualifications.

Summary (optional): A brief overview of your career highlights and key skills.

Skills : List and describe your critical skills, emphasizing hard and soft skills.

Experience : Provide a chronological list of your work history with bullet points detailing your responsibilities and achievements.

Comprehensive view : Provides a well-rounded view of your skills and work history, appealing to employers who value experience and specific abilities.

Flexibility : You can highlight your strongest qualifications while presenting a clear career progression.

Complexity : It can be more complex to organize as it combines elements of both chronological and functional formats.

Potential redundancy : If the document needs to be carefully structured, it may be redundant, especially if the skills and experience sections overlap.Combination resume template

Tips for customer service managers

1. emphasize strategic thinking.

As a customer service manager, aligning your team’s efforts with the company’s broader objectives is crucial. It means understanding the company’s goals and ensuring that your customer service strategies contribute to achieving them. For example, if the company prioritizes customer retention, you should focus on strategies that enhance customer loyalty and satisfaction.

Critical decision-making: Highlight your ability to think critically and make informed decisions that benefit both the customer and the company. It includes analyzing data, understanding customer behavior, and anticipating future trends. Showcasing examples of how you’ve successfully implemented strategic initiatives in past roles can reinforce your capability in this area.

2. Showcase customer service experience

Hands-on experience: Any manager must have extensive experience in customer service . This experience should include handling complex customer complaints, improving customer satisfaction scores, and leading a team of service representatives. Highlight specific accomplishments, such as resolving high-impact customer issues or implementing a new system that led to measurable improvements in service quality.

Continuous improvement: Customer service managers should also be committed to constant improvement. It could involve regularly assessing the team’s performance, identifying areas for enhancement, and implementing training programs or new technologies to boost efficiency and customer satisfaction.

3. Demonstrate leadership and team development

Strong leadership, strategic thinking, and customer service expertise are essential. As a manager, you guide your team, set performance standards, and ensure everyone is motivated to achieve their best.

Highlight your leadership style, how you manage your team, and any specific achievements related to team development, such as mentoring junior staff or leading successful team projects.

Team building: Emphasize your ability to build and maintain a cohesive team. This includes fostering a positive work environment, encouraging collaboration, and ensuring all team members feel valued and supported.

By focusing on these areas, you can present yourself as a well-rounded and outstanding customer service manager, capable of driving success for your team and the company.

Average customer service salaries in the US

Customer service representative salary.

The average salary for a customer service representative in the US is approximately $40,000 per year. This figure can vary depending on location, industry, and experience level. Entry-level positions may start lower, while those with more experience or in specialized industries may earn higher salaries.

Customer service manager salary

The average salary for customer service managers in the US is around $60,000 per year. Managers typically earn more due to additional responsibilities, such as overseeing teams, implementing customer service strategies, and ensuring overall customer satisfaction. Similar to representatives, salaries can vary based on experience, company size, and geographic location.

Crafting an impactful customer service resume is essential for standing out in a competitive job market. Highlighting relevant experience, showcasing key achievements, and demonstrating proficiency in customer-facing roles can significantly boost your hiring chances.

Leveraging tools like HelpDesk can enhance your effectiveness in customer service roles and your resume. It excels at managing customer inquiries through ticket management, allowing for organized tracking and resolution of cases. It facilitates seamless communication across various channels, automates repetitive tasks, and collects valuable feedback to drive improvements.