critical thinking skills in business communication

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Why Critical Thinking Matters in Your Business

Critical thinking should become a second-nature skill for leaders and employees across your organization.

Table of Contents

Many professionals hope to pursue careers they’re passionate about so they can find joy and meaning in their work. Caring deeply about your work is vital for engagement and productivity, but balancing emotions with critical thinking is essential in the workplace. 

When employees engage in critical thinking, they use an independent, reflective thought process to evaluate issues and solve problems based on knowledge and objective evidence. 

Critical thinking skills can guide your organization toward success, but to truly maximize the problem-solving benefits of critical thinking, it’s crucial to teach this skill to your entire team. We’ll explore critical thinking skills and how to teach them in the workplace to help your business improve its decision-making and problem-solving. 

What is critical thinking?

Jen Lawrence, co-author of Engage the Fox: A Business Fable About Thinking Critically and Motivating Your Team , defines critical thinking as “the ability to solve problems effectively by systematically gathering information about an issue, generating further ideas involving a variety of perspectives, evaluating the information using logic, and making sure everyone involved is on board.”

This is a complex definition for a challenging concept. Though critical thinking might seem as straightforward as stepping back and using a formal thinking process instead of reacting instinctively to conflicts or problems, it is actually a much more challenging task.

Critical thinking’s ultimate goal is ensuring you have the best answer to a problem with maximum buy-in from all parties involved – an outcome that will ultimately save your business time, money and stress.

Why is critical thinking essential in the workplace?

A World Economic Forum report revealed that critical thinking is one of the most in-demand career skills employers seek when trying to attract and retain the best employees – and employers believe critical thinking skills will become even more necessary in the coming years. 

Critical thinking in the workplace guarantees objective and efficient problem-solving, ultimately reducing costly errors and ensuring that your organization’s resources are used wisely. Team members employing critical thinking can connect ideas, spot errors and inconsistencies, and make the best decisions most often. 

Employees with critical thinking are also more likely to accomplish the following:

• Analyzing information
• Thinking outside the box
• Coming up with creative solutions to sudden problems
• Devising thought-through, systematic plans
• Requiring less supervision

What are critical thinking skills?

Critical thinking is a soft skill that comprises multiple interpersonal and analytical abilities and attributes. Here are some essential critical thinking skills that can support workforce success.

• Observation: Employees with critical thinking can easily sense and identify an existing problem – and even predict potential issues – based on their experience and sharp perception. They’re willing to embrace multiple points of view and look at the big picture. 
• Analytical thinking: Analytical thinkers collect data from multiple sources, reject bias, and ask thoughtful questions. When approaching a problem, they gather and double-check facts, assess independent research, and sift through information to determine what’s accurate and what can help resolve the problem. 
• Open-mindedness: Employees who demonstrate critical thinking are open-minded – not afraid to consider opinions and information that differ from their beliefs and assumptions. They listen to colleagues; they can let go of personal biases and recognize that a problem’s solution can come from unexpected sources. 
• Problem-solving attitude: Critical thinkers possess a positive attitude toward problem-solving and look for optimal solutions to issues they’ve identified and analyzed. They are usually proactive and willing to offer suggestions based on all the information they receive. [Related article: How to Develop a Positive Attitude in the Workplace ]
• Communication: When managers make a decision, they must share it with the rest of the team and other stakeholders. Critical thinkers demonstrate excellent communication skills and can provide supporting arguments and evidence that substantiate the decision to ensure the entire team is on the same page. 

What are the benefits of critical thinking in the workplace?

Many workplaces operate at a frantic tempo that reinforces hasty thinking and rushed business decisions, resulting in costly mistakes and blunders. When employees are trained in critical thinking, they learn to slow the pace and gather crucial information before making decisions. 

Along with reducing costly errors, critical thinking in the workplace brings the following benefits: 

• Critical thinking improves communication. When employees think more clearly and aren’t swayed by emotion, they communicate better. “If you can think more clearly and better articulate your positions, you can better engage in discussions and make a much more meaningful contribution in your job,” said David Welton, managing partner at Grove Critical Thinking.
• Critical thinking boosts emotional intelligence. It might seem counterintuitive to associate analytical rationality with emotional intelligence . However, team members who possess critical thinking skills are less prone to rash, emotion-driven decisions. Instead, they take time to analyze the situation and make the most informed decision while being mindful and respectful of the emotional and ethical implications. 
• Critical thinking encourages creativity. Critical thinkers are open to new ideas and perspectives and accumulate a significant amount of information when facing decisions. Because of this, they’re more likely to come up with creative solutions . They are also curious and don’t shy away from asking open-ended questions. 
• Critical thinking saves time and money. By encouraging critical thinking in the workplace, you minimize the need for supervision, catch potential problems early, promote independence and initiative, and free managers to focus on other duties. All this helps your company save valuable time and resources. 

How do you teach critical thinking in the workplace?

Experts agree that critical thinking is a teachable skill. Both Lawrence and Welton recommend exploring critical thinking training programs and methods to improve your workplace’s critical thinking proficiency. Here’s a breakdown of how to teach critical thinking in the workplace: 

• Identify problem areas. Executives and managers should assess workplace areas most lacking in critical thinking. If mistakes are consistently made, determine whether the issue is a lack of critical thinking or an inherent issue with a team or process. After identifying areas that lack critical thinking, research the type of training best suited to your organization. 
• Start small. Employees newly embracing critical thinking might have trouble tackling large issues immediately. Instead, present them with smaller challenges. “Start practicing critical thinking as a skill with smaller problems as examples, and then work your way up to larger problems,” Lawrence said.
• Act preemptively. Teaching and implementing critical thinking training and methodology takes time and patience. Lawrence emphasized that critical thinking skills are best acquired during a time of calm. It might feel urgent to seek critical thinking during a crisis, but critical thinking is a challenging skill to learn amid panic and stress. Critical thinking training is best done preemptively so that when a crisis hits, employees will be prepared and critical thinking will come naturally.
• Allow sufficient time. From a managerial perspective, giving employees extra time on projects or problems might feel stressful in the middle of deadlines and executive pressures. But if you want those working for you to engage in critical thinking processes, it’s imperative to give them ample time. Allowing employees sufficient time to work through their critical thinking process can save the company time and money in the long run.

How do you identify successful critical thinking?

Successful critical thinking happens during a crisis, not after.

Lawrence provided an example involving restaurants and waitstaff: If a customer has a bad experience at a restaurant, a server using critical thinking skills will be more likely to figure out a solution to save the interaction, such as offering a free appetizer or discount. “This can save the hard-earned customer relationship you spent a lot of marketing dollars to create,” Lawrence said. This concept is applicable across many business and organizational structures. 

You should also be aware of signs of a lack of critical thinking. Lawrence pointed out that companies that change strategy rapidly, moving from one thing to the next, are likely not engaging in critical thinking. This is also the case at companies that seem to have good ideas but have trouble executing them.

As with many issues in business, company leadership determines how the rest of the organization acts. If leaders have excellent ideas but don’t follow critical thinking processes, their team will not buy into those ideas, and the company will suffer. This is why critical thinking skills often accompany positive communication skills.

“Critical thinking doesn’t just help you arrive at the best answer, but at a solution most people embrace,” Lawrence said. Modeling critical thinking at the top will help the skill trickle down to the rest of the organization, no matter your company’s type or size.

Critical thinking is the key to your business success

When critical thinking is actively implemented in an organization, mistakes are minimized, and operations run more seamlessly. 

With training, time and patience, critical thinking can become a second-nature skill for employees at all levels of experience and seniority. The money, time and conflict you’ll save in the long run are worth the extra effort of implementing critical thinking in your workplace.

Rebecka Green contributed to the writing and reporting in this article. Source interviews were conducted for a previous version of this article.

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Critical Thinking and Effective Communication: Enhancing Interpersonal Skills for Success

In today’s fast-paced world, effective communication and critical thinking have become increasingly important skills for both personal and professional success. Critical thinking refers to the ability to analyze situations, gather information, and make sound judgments, while effective communication involves not only conveying ideas clearly but also actively listening and responding to others. These two crucial abilities are intertwined, as critical thinking often mediates information processing, leading to a more comprehensive understanding and ultimately enhancing communication.

The importance of critical thinking and effective communication cannot be overstated, as they are essential in various aspects of life, including problem-solving, decision-making, and relationship-building. Additionally, these skills are indispensable in the workplace, as they contribute to overall productivity and foster a positive and collaborative environment. Developing and nurturing critical thinking and effective communication abilities can significantly improve both personal and professional experiences, leading to increased success in various realms of life.

Key Takeaways

Critical thinking fundamentals, skill and knowledge, analysis and evidence.

A key component of critical thinking is the ability to analyze information, which involves breaking down complex problems or arguments into manageable parts to understand their underlying structure [2] . Analyzing evidence is essential in order to ascertain the validity and credibility of the information, which leads to better decision-making. Critical thinkers must consider factors like the source’s credibility, the existence of potential biases, and any relevant areas of expertise before forming judgments.

Clarity of Thought

In summary, mastering critical thinking fundamentals, including skill and knowledge, analysis of evidence, and clarity of thought, is essential for effective communication. Cultivating these abilities will enable individuals to better navigate their personal and professional lives, fostering stronger, more efficient connections with others.

Importance of Critical Thinking

Workplace and leadership.

Critical thinking is a vital skill for individuals in the workplace, particularly for those in leadership roles. It contributes to effective communication, enabling individuals to articulate their thoughts clearly and understand the perspectives of others. Furthermore, critical thinking allows leaders to make informed decisions by evaluating available information and considering potential consequences. Developing this skill can also empower team members to solve complex problems by exploring alternative solutions and applying rational thinking.

Decisions and Problem-Solving

Confidence and emotions.

Critical thinking plays a significant role in managing one’s emotions and cultivating self-confidence. By engaging in rational and objective thinking, individuals can develop a clearer understanding of their own beliefs and values. This awareness can lead to increased self-assurance and the ability to effectively articulate one’s thoughts and opinions. Additionally, critical thinking can help individuals navigate emotionally-charged situations by promoting logical analysis and appropriate emotional responses. Ultimately, honing critical thinking skills can establish a strong foundation for effective communication and emotional intelligence.

Effective Communication

Verbal communication, nonverbal communication, visual communication.

Visual communication involves the use of visual aids such as images, graphs, charts, and diagrams to support or enhance verbal messages. It can help to make complex information more understandable and engaging. To maximize the effectiveness of visual communication, consider the following tips:

Critical Thinking Skills in Communication

Listening and analyzing.

Developing strong listening and analyzing skills is crucial for critical thinking in communication. This involves actively paying attention to what others are saying and sifting through the information to identify key points. Taking a step back to analyze and evaluate messages helps ensure a clear understanding of the topic.

Biases and Perspective

Considering other people’s perspectives allows you to view an issue from multiple angles, eventually leading to a more thorough understanding. Approaching communications with an open and receptive mind gives you a greater ability to relate and empathize with others, which in turn enhances the overall effectiveness of communication.

Problem-Solving and Questions

Ultimately, enhancing your critical thinking skills in communication leads to better understanding, stronger connections, and more effective communication. By combining active listening, awareness of biases and perspectives, and problem-solving through questioning, you can significantly improve your ability to navigate even the most complex communications with confidence and clarity.

Improving Critical Thinking and Communication

Methods and techniques.

By honing these skills, individuals can better navigate the complexities of modern life and develop more effective communication capabilities.

Problem-Solving Skills

By mastering this framework, individuals can tackle problems more effectively and communicate their solutions with clarity and confidence.

Staying on Point and Focused

By maintaining focus throughout your communication, you can improve your ability to think critically and communicate more effectively.

Teaching and Training Critical Thinking

Content and curriculum, instructors and teachers.

The role of instructors and teachers in promoting critical thinking cannot be underestimated. They should be trained and equipped with strategies to stimulate thinking, provoke curiosity, and encourage students to question assumptions. Additionally, they must create a learning environment that supports the development of critical thinking by being patient, open-minded, and accepting of diverse perspectives.

Engaging Conversations

Frequently asked questions, what are the essential aspects of critical thinking, how do communication skills impact problem-solving.

Effective communication skills are crucial in problem-solving, as they facilitate the exchange of information, ideas, and perspectives. Clear and concise communication helps ensure that all team members understand the problem, the proposed solutions, and their roles in the process. Additionally, strong listening skills enable better comprehension of others’ viewpoints and foster collaboration.

How does language influence critical thinking?

What strategies can enhance communication in critical thinking, what are the benefits of critical thinking in communication.

Critical thinking enhances communication by promoting clarity, objectivity, and logical reasoning. When we engage in critical thinking, we question assumptions, consider multiple viewpoints, and evaluate the strength of arguments. As a result, our communication becomes more thoughtful, persuasive, and effective at conveying the intended message .

How do critical thinking skills contribute to effective communication?

You may also like, fun critical thinking activities, the 7 best critical thinking books for beginners, hanlon’s razor: understanding the principle’s significance in decision-making, 12 mind-blowing critical thinking exercises to supercharge your mind, download this free ebook.

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Improve Your Critical Thinking Skills

To make good decisions, it’s important to think critically. And, yet, too many leaders accept the first solution proposed to them or don’t take the time to evaluate a topic from all sides. To guard against these mistakes, there are several things you can do to hone your critical thinking skills. First, question your assumptions, […]

To make good decisions, it’s important to think critically. And, yet, too many leaders accept the first solution proposed to them or don’t take the time to evaluate a topic from all sides. To guard against these mistakes, there are several things you can do to hone your critical thinking skills. First, question your assumptions, especially when the stakes are high. If you’re coming up with a new business strategy, for example, ask: Why is this the best way forward? What does the research say about our expectations for the future of the market? Second, poke at the logic. When evaluating arguments, consider if the evidence builds on itself to produce a sound conclusion. Is the logic supported by data at each point? Third, seek out fresh perspectives. It’s tempting to rely on your inner circle to help you think through these questions, but that won’t be productive if they all look and think like you. Get outside your bubble and ask different people to question and challenge your logic.

Source: Adapted from “3 Simple Habits to Improve Your Critical Thinking,” Helen Lee Bouygues

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8 Essential Leadership Communication Skills

• 14 Nov 2019

If you want to be an effective leader , you need to excel in communication. In fact, the success of your business relies on it.

According to a report from the Economist Intelligence Unit (pdf) , poor communication can lead to low morale, missed performance goals, and even lost sales. A separate study found that inadequate communication can cost large companies an average of $64.2 million per year, while smaller organizations are at risk of losing $420,000 annually.

But effective communication impacts more than just the bottom line. For leaders, it’s what enables them to rally their team around a shared vision, empower employees , build trust, and successfully navigate organizational change .

Why Is Communication Important in Leadership?

A leader is someone who inspires positive, incremental change by empowering those around them to work toward common objectives. A leader’s most powerful tool for doing so is communication.

Effective communication is vital to gain trust, align efforts in the pursuit of goals, and inspire positive change. When communication is lacking, important information can be misinterpreted, causing relationships to suffer and, ultimately, creating barriers that hinder progress.

If you’re interested in enhancing your leadership capabilities, here are eight communication skills you need to be more effective in your role.

Essential Communication Skills for Leaders

1. ability to adapt your communication style.

Different communication styles are the most frequently cited cause of poor communication, according to the Economist Intelligence Unit (pdf) , and can lead to more significant issues, such as unclear priorities and increased stress.

It’s essential to identify your leadership style , so that you can better understand how you’re interacting with, and perceived by, employees across the organization. For example, if you’re an authoritative leader , you likely have a clear vision for achieving success and align your team accordingly. While an effective approach for some, it might fall flat for others who seek more autonomy in their role.

Every employee’s motivations are different, so knowing how to tailor your communication is essential to influencing others and reaching organizational goals.

Related: 4 Tips for Developing Your Personal Leadership Style

2. Active Listening

Effective leaders know when they need to talk and, more importantly, when they need to listen. Show that you care by asking for employees’ opinions, ideas, and feedback. And when they do share, actively engage in the conversation—pose questions, invite them to elaborate, and take notes.

It’s important to stay in the moment and avoid interrupting. Keep your focus on the employee and what it is they’re saying. To achieve that, you also need to eliminate any distractions, including constant pings on your cell phone or checking incoming emails.

3. Transparency

In a survey by the American Management Association , more than a third of senior managers, executives, and employees said they “hardly ever” know what’s going on in their organizations. Transparency can go a long way in breaking down that communication barrier.

By speaking openly about the company’s goals, opportunities, and challenges, leaders can build trust amongst their team and foster an environment where employees feel empowered to share their ideas and collaborate. Just acknowledging mistakes can encourage experimentation and create a safe space for active problem-solving.

Every individual should understand the role they play in the company’s success. The more transparent leaders are, the easier it is for employees to make that connection.

When communicating with employees, speak in specifics. Define the desired result of a project or strategic initiative and be clear about what you want to see achieved by the end of each milestone. If goals aren’t being met, try simplifying your message further or ask how you can provide additional clarity or help.

The more clear you are, the less confusion there will be around priorities. Employees will know what they’re working toward and feel more engaged in the process.

5. Ability to Ask Open-Ended Questions

If you want to understand employees’ motivations, thoughts, and goals better, practice asking open-ended questions. Jennifer Currence, president of consulting firm The Currence Group, said to the Society of Human Resource Management to use the acronym TED, which stands for:

• “ T ell me more.”
• “ E xplain what you mean.”
• “ D efine that term or concept for me.”

By leveraging those phrases when speaking with your team, you can elicit more thoughtful, thorough responses and ensure you also have clarity around what they need from you to succeed.

There’s a reason empathy has been ranked the top leadership skill needed for success . The better you get at acknowledging and understanding employees’ feelings and experiences, the more heard and valued they’ll feel.

In a recent survey (pdf) , 96 percent of respondents said it was important for their employers to demonstrate empathy, yet 92 percent claimed it remains undervalued. If you want to improve your communication and build a stronger, more productive culture, practice responding with empathy.

Related: Emotional Intelligence Skills: What They Are & How to Develop Them

7. Open Body Language

Communication isn’t just what you say; it’s how you carry yourself. Ninety-three percent of communication’s impact comes from nonverbal cues, according to executive coach Darlene Price .

To ensure you’re conveying the right message, focus on your body language. If you’re trying to inspire someone, talking with clenched fists and a furrowed brow isn’t going to send the right message. Instead, make eye contact to establish interest and rapport and flash a genuine smile to convey warmth and trust.

8. Receiving and Implementing Feedback

Asking for feedback from your team can not only help you grow as a leader, but build trust among your colleagues. It’s critical, though, that you don’t just listen to the feedback. You also need to act on it.

If you continue to receive feedback from your team, but don’t implement any changes, they’re going to lose faith in your ability to follow through. It’s likely there will be comments you can’t immediately act on—be transparent about that. By letting your employees know they were heard and then apprising them of any progress you can, or do, make, they’ll feel as though you value their perspective and are serious about improving.

Related: How to Give Feedback Effectively

Improving Your Leadership Communication

Communication is at the core of effective leadership. If you want to influence and inspire your team, you need to practice empathy and transparency, and understand how others perceive you, through your verbal and non-verbal cues.

To improve your communication skills and become a better leader, begin by assessing your effectiveness so you can identify areas for improvement. Then, set goals and hold yourself accountable by creating a leadership development plan to guide and track your progress.

Do you want to enhance your leadership skills? Download our free leadership e-book and explore our online course Leadership Principles to discover how you can become a more effective leader and unleash the potential in yourself and others.

(This post was updated on June 16, 2020. It was originally published on November 14, 2019.)

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• How to build your critical thinking ski ...

How to build your critical thinking skills in 7 steps (with examples)

Critical thinking is, well, critical. By building these skills, you improve your ability to analyze information and come to the best decision possible. In this article, we cover the basics of critical thinking, as well as the seven steps you can use to implement the full critical thinking process.

Critical thinking comes from asking the right questions to come to the best conclusion possible. Strong critical thinkers analyze information from a variety of viewpoints in order to identify the best course of action.

Don’t worry if you don’t think you have strong critical thinking abilities. In this article, we’ll help you build a foundation for critical thinking so you can absorb, analyze, and make informed decisions. 

What is critical thinking? 

Critical thinking is the ability to collect and analyze information to come to a conclusion. Being able to think critically is important in virtually every industry and applicable across a wide range of positions. That’s because critical thinking isn’t subject-specific—rather, it’s your ability to parse through information, data, statistics, and other details in order to identify a satisfactory solution. 

Definitions of critical thinking

Various scholars have provided definitions of critical thinking, each emphasizing different aspects of this complex cognitive process:

Michael Scriven , an American philosopher, defines critical thinking as "the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication as a guide to belief and action."

Robert Ennis , professor emeritus at the University of Illinois, describes critical thinking as "reasonable, reflective thinking focused on deciding what to believe or do."

Diane Halpern , a cognitive psychologist and former president of the American Psychological Association, defines it as "the use of cognitive skills or strategies that increase the probability of a desirable outcome."

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Top 8 critical thinking skills

Critical thinking is essential for success in everyday life, higher education, and professional settings. The handbook "Foundation for Critical Thinking" defines it as a process of conceptualization, analysis, synthesis, and evaluation of information.

In no particular order, here are eight key critical thinking abilities that can help you excel in any situation:

1. Analytical thinking

Analytical thinking involves evaluating data from multiple sources in order to come to the best conclusions. Analytical thinking allows people to reject cognitive biases and strive to gather and analyze intricate subject matter while solving complex problems. Analytical thinkers who thrive at critical thinking can:

Identify patterns and trends in the data

Break down complex issues into manageable components

Recognize cause-and-effect relationships

Evaluate the strength of arguments and evidence

Example: A data analyst breaks down complex sales figures to identify trends and patterns that inform the company's marketing strategy.

2. Open-mindedness

Open-mindedness is the willingness to consider new ideas, arguments, and information without prejudice. This critical thinking skill helps you analyze and process information to come to an unbiased conclusion. Part of the critical thinking process is letting your personal biases go, taking information at face value and coming to a conclusion based on multiple points of view .

Open-minded critical thinkers demonstrate:

Willingness to consider alternative viewpoints

Ability to suspend judgment until sufficient evidence is gathered

Receptiveness to constructive criticism and feedback

Flexibility in updating beliefs based on new information

Example: During a product development meeting, a team leader actively considers unconventional ideas from junior members, leading to an innovative solution.

3. Problem-solving

Effective problem solving is a cornerstone of critical thinking. It requires the ability to identify issues, generate possible solutions, evaluate alternatives, and implement the best course of action. This critical thinking skill is particularly valuable in fields like project management and entrepreneurship.

Key aspects of problem-solving include:

Clearly defining the problem

Gathering relevant information

Brainstorming potential solutions

Evaluating the pros and cons of each option

Implementing and monitoring the chosen solution

Reflecting on the outcome and adjusting as necessary

Example: A high school principal uses problem-solving skills to address declining student engagement by surveying learners, consulting with higher education experts, and implementing a new curriculum that balances academic rigor with practical, real-world applications.

4. Reasoned judgment

Reasoned judgment is a key component of higher order thinking that involves making thoughtful decisions based on logical analysis of evidence and thorough consideration of alternatives. This critical thinking skill is important in both academic and professional settings. Key aspects reasoned judgment include:

Objectively gathering and analyzing information

Evaluating the credibility and relevance of evidence

Considering multiple perspectives before drawing conclusions

Making decisions based on logical inference and sound reasoning

Example: A high school science teacher uses reasoned judgment to design an experiment, carefully observing and analyzing results before drawing conclusions about the hypothesis.

5. Reflective thinking

Reflective thinking is the process of analyzing one's own thought processes, actions, and outcomes to gain deeper understanding and improve future performance. Good critical thinking requires analyzing and synthesizing information to form a coherent understanding of a problem. It's an essential critical thinking skill for continuous learning and improvement.

Key aspects of reflective thinking include:

Critically examining one's own assumptions and cognitive biases

Considering diverse viewpoints and perspectives

Synthesizing information from various experiences and sources

Applying insights to improve future decision-making and actions

Continuously evaluating and adjusting one's thinking processes

Example: A community organizer reflects on the outcomes of a recent public event, considering what worked well and what could be improved for future initiatives.

6. Communication

Strong communication skills help critical thinkers articulate ideas clearly and persuasively. Communication in the workplace is crucial for effective teamwork, leadership, and knowledge dissemination. Key aspects of communication in critical thinking include:

Clearly expressing complex ideas

Active listening and comprehension

Adapting communication styles to different audiences

Constructing and delivering persuasive arguments

Example: A manager effectively explains a new company policy to her team, addressing their concerns and ensuring everyone understands its implications.

7. Research

Critical thinkers with strong research skills gather, evaluate, and synthesize information from various sources of information. This is particularly important in academic settings and in professional fields that require continuous learning. Effective research involves:

Identifying reliable and relevant sources of information

Evaluating the credibility and bias of sources

Synthesizing information from multiple sources

Recognizing gaps in existing knowledge

Example: A journalist verifies information from multiple credible sources before publishing an article on a controversial topic.

8. Decision-making

Effective decision making is the culmination of various critical thinking skills that allow an individual to draw logical conclusions and generalizations. It involves weighing options, considering consequences, and choosing the best course of action. Key aspects of decision-making include:

Defining clear criteria for evaluation

Gathering and analyzing relevant information

Considering short-term and long-term consequences

Managing uncertainty and risk

Balancing logic and intuition

Example: A homeowner weighs the costs, benefits, and long-term implications before deciding to invest in solar panels for their house.

7 steps to improve critical thinking

Critical thinking is a skill that you can build by following these seven steps. The seven steps to critical thinking help you ensure you’re approaching a problem from the right angle, considering every alternative, and coming to an unbiased conclusion.

First things first: When to use the 7 step critical thinking process

There’s a lot that goes into the full critical thinking process, and not every decision needs to be this thought out. Sometimes, it’s enough to put aside bias and approach a process logically. In other, more complex cases, the best way to identify the ideal outcome is to go through the entire critical thinking process. 

The seven-step critical thinking process is useful for complex decisions in areas you are less familiar with. Alternatively, the seven critical thinking steps can help you look at a problem you’re familiar with from a different angle, without any bias. 

If you need to make a less complex decision, consider another problem solving strategy instead. Decision matrices are a great way to identify the best option between different choices. Check out our article on 7 steps to creating a decision matrix .

1. Identify the problem or question

Before you put those critical thinking skills to work, you first need to identify the problem you’re solving. This step includes taking a look at the problem from a few different perspectives and asking questions like: 

What’s happening? 

Why is this happening? 

What assumptions am I making? 

At first glance, how do I think we can solve this problem? 

A big part of developing your critical thinking skills is learning how to come to unbiased conclusions. In order to do that, you first need to acknowledge the biases that you currently have. Does someone on your team think they know the answer? Are you making assumptions that aren’t necessarily true? Identifying these details helps you later on in the process. 

2. Gather relevant information

At this point, you likely have a general idea of the problem—but in order to come up with the best solution, you need to dig deeper. 

During the research process, collect information relating to the problem, including data, statistics, historical project information, team input, and more. Make sure you gather information from a variety of sources, especially if those sources go against your personal ideas about what the problem is or how to solve it.

Gathering varied information is essential for your ability to apply the critical thinking process. If you don’t get enough information, your ability to make a final decision will be skewed. Remember that critical thinking is about helping you identify the objective best conclusion. You aren’t going with your gut—you’re doing research to find the best option

3. Analyze and evaluate data

Just as it’s important to gather a variety of information, it is also important to determine how relevant the different information sources are. After all, just because there is data doesn’t mean it’s relevant. 

Once you’ve gathered all of the information, sift through the noise and identify what information is relevant and what information isn’t. Synthesizing all of this information and establishing significance helps you weigh different data sources and come to the best conclusion later on in the critical thinking process. 

To determine data relevance, ask yourself:

How reliable is this information? 

How significant is this information? 

Is this information outdated? Is it specialized in a specific field? 

4. Consider alternative points of view

One of the most useful parts of the critical thinking process is coming to a decision without bias. In order to do so, you need to take a step back from the process and challenge the assumptions you’re making. 

We all have bias—and that isn’t necessarily a bad thing. Unconscious biases (also known as cognitive biases) often serve as mental shortcuts to simplify problem solving and aid decision making. But even when biases aren’t inherently bad, you must be aware of your biases in order to put them aside when necessary. 

Before coming to a solution, ask yourself:

Am I making any assumptions about this information? 

Are there additional variables I haven’t considered? 

Have I evaluated the information from every perspective? 

Are there any viewpoints I missed?

5. Draw logical conclusions

Finally, you’re ready to come to a conclusion. To identify the best solution, draw connections between causes and effects. Use the facts you’ve gathered to evaluate the most objective conclusion. 

Keep in mind that there may be more than one solution. Often, the problems you’re facing are complex and intricate. The critical thinking process doesn’t necessarily lead to a cut-and-dry solution—instead, the process helps you understand the different variables at play so you can make an informed decision. 

6. Develop and communication solutions

Communication is a key skill for critical thinkers. It isn’t enough to think for yourself—you also need to share your conclusion with other project stakeholders. If there are multiple solutions, present them all. There may be a case where you implement one solution, then test to see if it works before implementing another solution. 

This process of communicating and sharing ideas is key in promoting critical thinking within a team or organization. By encouraging open dialogue and collaborative problem-solving, you create an environment that fosters the development of critical thinking skills in others.

7. Reflect and learn from the process

The seven-step critical thinking process yields a result—and you then need to put that solution into place. After you’ve implemented your decision, evaluate whether or not it was effective. Did it solve the initial problem? What lessons—whether positive or negative—can you learn from this experience to improve your critical thinking for next time? 

By engaging in this metacognitive reflective thinking process, you're essentially teaching critical thinking to yourself, refining your methodology with each iteration. This reflective practice is fundamental in developing a more robust and adaptable approach to problem-solving.

Depending on how your team shares information, consider documenting lessons learned in a central source of truth. That way, team members that are making similar or related decisions in the future can understand why you made the decision you made and what the outcome was.

Example of critical thinking in the workplace

Imagine you work in user experience design (UX). Your team is focused on pricing and packaging and ensuring customers have a clear understanding of the different services your company offers. Here’s how to apply the critical thinking process in the workplace in seven steps: 

Step 1: Start by identifying the problem

Your current pricing page isn’t performing as well as you want. You’ve heard from customers that your services aren’t clear, and that the page doesn’t answer the questions they have. This page is really important for your company, since it’s where your customers sign up for your service. You and your team have a few theories about why your current page isn’t performing well, but you decide to apply the critical thinking process to ensure you come to the best decision for the page. 

Gather information about how the problem started

Part of identifying the problem includes understanding how the problem started. The pricing and packaging page is important—so when your team initially designed the page, they certainly put a lot of thought into it. Before you begin researching how to improve the page, ask yourself: 

Why did you design the pricing page the way you did? 

Which stakeholders need to be involved in the decision making process? 

Where are users getting stuck on the page?

Are any features currently working?

Step 2: Then gather information and research

In addition to understanding the history of the pricing and packaging page, it’s important to understand what works well. Part of this research means taking a look at what your competitor’s pricing pages look like. 

Ask yourself: 

How have our competitors set up their pricing pages?

Are there any pricing page best practices? 

How does color, positioning, and animation impact navigation? 

Are there any standard page layouts customers expect to see? 

Step 3: Organize and analyze information

You’ve gathered all of the information you need—now you need to organize and analyze it. What trends, if any, are you noticing? Is there any particularly relevant or important information that you have to consider? 

Step 4: Consider alternative viewpoints to reduce bias

In the case of critical thinking, it’s important to address and set bias aside as much as possible. Ask yourself: 

Is there anything I’m missing? 

Have I connected with the right stakeholders? 

Are there any other viewpoints I should consider? 

Step 5: Determine the most logical solution for your team

You now have all of the information you need to design the best pricing page. Depending on the complexity of the design, you may want to design a few options to present to a small group of customers or A/B test on the live website.

Step 6: Communicate your solution to stakeholders

Critical thinking can help you in every element of your life, but in the workplace, you must also involve key project stakeholders . Stakeholders help you determine next steps, like whether you’ll A/B test the page first. Depending on the complexity of the issue, consider hosting a meeting or sharing a status report to get everyone on the same page. 

Step 7: Reflect on the results

No process is complete without evaluating the results. Once the new page has been live for some time, evaluate whether it did better than the previous page. What worked? What didn’t? This also helps you make better critical decisions later on.

Tools and techniques to improve critical thinking skills

As the importance of critical thinking continues to grow in academic and professional settings, numerous tools and resources have been developed to help individuals enhance their critical thinking skills. Here are some notable contributions from experts and institutions in the field:

Mind mapping for better analysis

Mind mapping is a visual technique that helps organize and structure information. It's particularly useful for synthesizing complex ideas and identifying connections between different concepts. The benefits of mind mapping include:

Enhancing creativity by encouraging non-linear thinking

Improving memory and retention of information

Facilitating brainstorming and idea generation

Providing a clear overview of complex topics

To create a mind map:

Start with a central idea or concept.

Branch out with related sub topics or ideas.

Use colors, symbols, and images to enhance visual appeal and memorability.

Draw connections between related ideas across different branches.

Mind mapping can be particularly effective in project planning , content creation, and studying complex subjects.

The Socratic Method for deeper understanding

The Socratic Method, named after the ancient Greek philosopher Socrates, involves asking probing questions to stimulate critical thinking and illuminate ideas. This technique is widely used in higher education to teach critical thinking. Key aspects of the Socratic Method include:

Asking open-ended questions that encourage deeper reflection

Challenging assumptions and preconceived notions

Exploring the implications and consequences of ideas

Fostering intellectual curiosity and continuous inquiry

The Socratic Method can be applied in various settings:

In education, to encourage students to think deeply about subject matter

In business, it is important to challenge team members to consider multiple points of view.

In personal development, to examine one's own beliefs and decisions

Example: A high school teacher might use the Socratic Method to guide students through a complex ethical dilemma, asking questions like "What principles are at stake here?" and "How might this decision affect different stakeholders?"

SWOT analysis for comprehensive evaluation

SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis is a strategic planning tool that can be applied to critical thinking. It helps in evaluating situations from multiple angles, promoting a more thorough understanding of complex issues. The components of SWOT analysis are:

Strengths: internal positive attributes or assets

Weaknesses: internal negative attributes or limitations

Opportunities: External factors that could be beneficial

Threats: External factors that could be harmful

To conduct a SWOT analysis:

Clearly define the subject of analysis (e.g., a project, organization, or decision).

Brainstorm and list items for each category.

Analyze the interactions between different factors.

Use the analysis to inform strategy or decision-making.

Example: A startup might use SWOT analysis to evaluate its position before seeking investment, identifying its innovative technology as a strength, limited capital as a weakness, growing market demand as an opportunity, and established competitors as a threat.

Critical thinking resources

The Foundation for Critical Thinking : Based in California, this organization offers a wide range of resources, including books, articles, and workshops on critical thinking.

The National Council for Excellence in Critical Thinking : This council provides guidelines and standards for critical thinking instruction and assessment.

University of Louisville : Their Critical Thinking Initiative offers various resources and tools for developing critical thinking skills.

The New York Times Learning Network provides lesson plans and activities to help develop critical thinking skills through current events and news analysis.

Critical thinking frameworks and tools

Paul-Elder Critical Thinking Framework : Developed by Dr. Richard Paul and Dr. Linda Elder, this framework provides a comprehensive approach to developing critical thinking skills.

Bloom's Taxonomy : While not exclusively for critical thinking, this classification system is widely used in education to promote higher-order thinking skills.

The California Critical Thinking Disposition Inventory (CCTDI) : This assessment tool measures the disposition to engage in problems and make decisions using critical thinking.

The Ennis-Weir Critical Thinking Essay Test : Developed by Robert Ennis, this test assesses a person's ability to appraise an argument and to formulate a written argument.

By incorporating these tools and techniques into regular practice, individuals can significantly enhance their critical thinking capabilities, leading to more effective problem-solving, decision-making, and overall cognitive performance.

Critically successful 

Critical thinking takes time to build, but with effort and patience you can apply an unbiased, analytical mind to any situation. Critical thinking makes up one of many soft skills that makes you an effective team member, manager, and worker. If you’re looking to hone your skills further, read our article on the 25 project management skills you need to succeed .

Related resources

10 tips to improve nonverbal communication

Scaling clinical trial management software with PM solutions

4 ways to establish roles and responsibilities for team success

6 ways to develop adaptability in the workplace and embrace change

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Building Critical Thinking Skills to Solve Problems at Work

Follow this six-step discussion process to foster critical thinking among your team.

Table of Contents

Critical thinking is a vital soft skill that uses one’s experiences and analytical skills to deduce information and make educated decisions. It’s an essential skill to have in the workplace, as the ability to use information from a broader and more impartial perspective allows your employees to make more informed decisions and see a comprehensive view of any situation. 

The U.S. Department of Labor identified critical thinking as a key component for essential workplace skills, including problem-solving and decision-making. Here’s how to build – and implement – critical thinking skills in the workplace.

>> Learn more: 12 Business Skills You Need to Master

How to use critical thinking to problem-solve

Here is a six-step problem-solving process to try with your team to build and use this skill.

1. Name the situation.

When you name the situation, you present a single discussion point that everyone in the discussion can identify. This statement can be written on a whiteboard as a visual prompt so that the team can focus on the point and redirect the discussion when the topic shifts. Critical thinking involves keeping an open mind about situations. You help participants remember the goal of the group by naming the situation.

2. List all possible solutions.

Brainstorming takes place during this part of the process. There is nothing outside the realm of possibilities at this point in the discussion. When you open the conversation to unlimited options, you expand thinking beyond one person. The ability to expand your thinking offers the conversation many possible solutions that you may not have considered without the expression of thoughts and opinions. Make sure that all potential solutions discussed during this time stay on task for the situation that has been named in the first step. Critical thinking includes the ability to keep an open mind to other considerations and viewpoints without losing track of the end goal. You expand the discussion to see new options and stay on task by identifying multiple opportunities.

3. Narrow your solutions to three options.

Everyone on the team needs to agree with at least one of the three options. Individuals who can find a compromise and create solutions from many perspectives are better able to bring a team together. Write each solution at the top of a whiteboard and include below each one a list of its advantages and disadvantages. Critical-thinking skills offer the ability to look at situations rationally without judgments of good and bad or wrong and right. You can maintain a rational discussion when you bring consensus to a few intentionally chosen solutions.

4. Choose one option from the three choices.

Make a final choice that offers the best chance of success based on rational discussion about the situation. Review this choice in relation to how well it solves the designated problem. Critical thinking skills help individuals use a more systematic way to come to conclusions. This reduces the chance of making decisions based on incorrect inferences arising from emotional conclusions.

5. Put a plan in place to implement the chosen solution.

Your chosen solution should have timelines and a list that identifies which participants are responsible for what parts of the final plan. Critical-thinking skills include the ability to commit to the chosen solution. You increase attention to detail and interest from the participants in implementing the solution when they are an integral part of the process.

6. Complete the plan.

Some employees find this part of the process the most difficult. Think of the number of times a great plan floundered because there was no follow-up. Make sure each person from the team has a part to play in the process that emphasizes their areas of expertise and interest. Complete regular reviews of people and timelines for project management. Critical thinking involves the ability to see the value of the overall plan. At this point in the process, individuals should be able to see the value of the solution and have buy-in since they were part of the process.

This problem-solving process creates an environment where critical thinking becomes a working part of finding a solution. For individuals who struggle with this method, you may want to consider some training in critical thinking. Overall, though, this process promotes critical thinking in your employees. You can also integrate this activity for making plans and creating a mission. The value added to your organization includes improved engagement , insight and productivity from your team.

Why critical thinking is essential in the workplace

In recent decades, companies have recognized the need for integrating critical thinking into the workplace to help build the success of their organizations. Strong critical-thinking skills can greatly benefit everybody in the workplace. Not only does thinking more openly introduce ideas and solutions that widen the opportunities for success, but it also provides an increase in teamwork and productivity and a decrease in conflict . Here are some additional benefits of critical thinking in the workplace.

Required in certain professions

In many professions – particularly those based on research or that require deductive reasoning, such as finance, education, research and law – acquiring critical-thinking skills is necessary. With critical thinking, employees can solve problems objectively by considering varying perspectives and analyzing facts without bias, allowing for smart decision-making and problem-solving.

Improves decision-making

Those with critical-thinking skills mull over their decisions thoroughly by researching, looking at information objectively, asking questions, and weighing the pros and cons before acting. This skill can help businesses stay on track when making decisions by thoroughly reviewing the risk versus reward of each decision. 

Boosts happiness

Critical thinking can boost happiness , as it is empowering to have the skills to make your own, well-informed decisions. Those who possess this skill are more in tune with their goals, needs and personal ethics, and they have a better understanding of what in their situation needs to change to make themselves happy or grow. [Read related article: How Hiring a Chief Happiness Officer Can Save Your Business ]

How to build critical-thinking skills

Here are a few ways you can polish your critical-thinking skills.

Practice active listening.

Practice actively listening by keeping an open mind and being attentive to those around you, from associates to executives. Listen to what others are saying to gain an understanding of each person’s individual perspective, needs and expectations, and show them empathy. This level of understanding will allow you to work together more effectively and make decisions that everyone is satisfied with.

Ask critical questions.

Instead of taking information at face value, be curious and ask questions to ensure you have everything you need to make a well-informed decision. Using open-ended questions offers an opportunity for further exploration, as they dive deeper and provide insightful details that can be helpful when making decisions.

Vet new information.

Don’t assume all new information you hear is true; instead, take time to thoroughly vet it by ensuring it’s up to date and it comes from a trustworthy source. Look at the existing evidence and the new facts being presented, then question thought processes and consider whose voice is missing.

Consider more than one perspective.

While you may feel that you have the “right” perspective, consider all points of view to fully understand others and their reasoning. This will help you improve your working relationships, better understand where your peers are coming from and tailor your communication to meet their needs.

Question your own biases.

Regardless of whether or not you try to avoid it in your decision-making process, everybody has their own biases, which are the foundation of their thinking. By uncovering your own biases and being actively aware of them, you can grow as a critical thinker and work to keep them separate from your decision-making process. 

Conduct research.

If there are any unanswered questions or gaps in the information provided, conduct research to further your understanding and reach a decision. Consider a source’s intention when conducting research, avoiding any that are sales-based or contain ill will. Don’t use social media to obtain information; stick to reputable publications free of bias and cite their sources.

Form your own opinion.

Be an independent thinker and form your own opinions by considering the information presented to you, including facts and evidence. Listen to and consider the opinions of others, but use deductive reasoning to form your own opinion – and stay true to it.

Lynette Reed contributed to the writing and reporting in this article. 

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12 Critical Business Communication Skills to Build

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Are you looking to improve your workplace skills? First of all, I commend you. Professional development benefits you greatly. It strengthens your confidence and job performance . Also, it can lead to career advancement or salary increases.

Above all, it makes you better at your job, which leads to greater personal satisfaction. So if you're searching for sure fire ways to improve your workplace skills, I suggest you start with these 12 critical business communication skills.

Table of Contents

What are Business Communication Skills?

Business communication skills are skills you use to share information at work. This includes information shared within the company or outside the company. This includes communicating upward, downward, or laterally.

You use them to communicate effectively with:

• Other employees
• Supervisors

As you can see, any time you communicate information at work, you are using these skills. This includes verbal, nonverbal, or written communication.

Why Are Business Communication Skills Important?

Effective business communication skills make for a stronger workplace. They:

• Make for a smoother workflow
• Reduce misunderstandings
• Improve customer satisfaction
• Increases job satisfaction
• Increases team buy-in
• Create a positive workplace culture

Personal Benefits of Improving Communication Skills

Not only do stronger communication skills help the organization you work for, but they benefit you, as well. As I stated earlier, they prepare you for career advancement.

In addition, improving your communication skills:

• Increase your productivity
• Create more opportunities for learning
• Increase feedback
• Open opportunities for creativity

Anytime you improve a skill, you're participating in personal growth. As part of this growth, you'll learn new things. In turn, you can share these with others, which encourages them to reciprocate. Also, it opens you up to feedback as people comment on your growth.

Finally, knowing more ways to communicate at work provides you with more opportunities to communicate. Therefore, you get to be creative in your communication.

12 Critical Business Communication Skills

It's important that you build up the right business communication skills. Here are 12 skills critical to your success in any workplace environment. By strengthening these skills, you grow professionally no matter where you work.

Skill #1. Active Listening

Active listening requires more than just hearing what the other person is saying. You have to process and understand the message being communicated. Furthermore, you have to respond.

You have to provide feedback to the communicator. Communication is a process. The communicator shares the message. You, as the listener, hears, processes, and responds. Without proper feedback, communication breaks down.

Tips for active listening:

• Pay Attention
• Show you're listening: ask follow-up questions, nod, make eye contact
• Give proper feedback- use positive, reinforcing words like “That's a good point.”
• Remove distractions
• Keep an open attitude
• Refrain from judging

Active listening requires that you listen to learn. Consider the message from the other person's perspective. This will help you build trust. More importantly, it opens you up to other perspectives that you can learn from. Finally, it will keep you from experiencing conflict due to communication breakdown.

Skill #2. Collaboration

Learning to be part of a team includes more than just getting along. You have to learn to accept views different from your own. You have to lay aside your personal preferences for the betterment of the team. This requires compromise and synergy.

Collaboration requires that you work together to achieve the required result. Through the process, you'll grow personally. Whether it's a one-time collaboration or an on-going project, you'll be working with people that have skills you don't. Use teamwork as a learning opportunity.

Plus, promoting the other members of the team won't go unnoticed. It will open you up to more networking opportunities. People want to work with someone that promotes others. You'll find yourself being included in more collaboration projects because you're a team player.

Ultimately, collaboration creates a positive work environment. For example, it increases productivity. That old saying “Two heads are better than one” holds true. You can get more done easily by working as a team.

Remember, when the team wins, everyone wins.

Skill #3. Public Speaking

Whether you're giving a marketing presentation or taking someone's order in a restaurant, you need public speaking skills to communicate at work. Now, the purpose of these skills is not to get noticed. You need these skills so that you share the necessary information effectively.

Moreover, these skills help you be heard. They help you prepare and present your ideas concisely and clearly, whether you're speaking to 1 or 100. This includes informal or formal presentations.

Public speaking skills benefits include:

• Making a connection with your audience
• Developing language fluency
• Strengthening your confidence
• Motivating others to action

Whether you're talking to a customer or another employee, you can use public speaking skills to improve the delivery of your message. In fact, you can use them to influence your supervisor.

Want to ask for a raise? Prepare a presentation on why you have earned a raise and present it to your boss. That's more effective than rambling through just asking them.

People trust somebody that's prepared. It shows you've thought through your message. With public speaking skills, you'll be able to do that.

Skill #4. Writing Skills

No matter the job-field, written communication remains a vital form of communication at work. Whether it's a printed document or a digital copy, there's so many workplace documents you have to fill out.

For example, you may have to complete:

• Time-off Requests
• Incident Reports

In fact, even before you get hired, you'll have already completed written documents. You either fill out an application, submit a resume, or a combination of both. Also, don't forget about emails.

Since you use written communication so much at work, it's important that you develop these skills. Improving these skills will help you communicate concretely and concisely so that your message is received. Also, they'll help you improve your professionalism.

Too many people approach workplace written communication informally. Even if you're friends with your coworkers, you're at work. Therefore, your communication needs to remain professional. Incidentally, your written communication can be positive and encouraging while remaining professional.

When it comes to written communication at work, remember:

• Remember the audience, purpose, and form of your communication
• Keep it professional
• Use the right words and tone
• Strive for clarity

This even goes for text messages. After all, they are a form of written communication. You might not want an autocorrect fail going out to your boss.

Skill #5. Nonverbal Communication

Nonverbal communication makes up the majority of how we communicate. Some researchers suggest that nonverbal communication makes up 85% of your communication. Plus, nonverbal communication covers so many aspects of communication.

Nonverbal communication includes:

• Body positioning
• Eye Movement
• Touch- a high five
• Facial Expressions
• Sounds- Grunts
• Time Management

As you can see, everything about you communicates nonverbally at work. This includes your views on your appearance and time. For example, going to work in wrinkled clothes and being fifteen minutes late communicates that something has held you up. If I had to guess, I'd say you probably overslept.

Most of us don't even realize our nonverbal cues. Often, our nonverbal cues and verbal communication don't match. Interestingly, studies show that people will believe nonverbal communication over verbal communication. That's why it's important to improve your nonverbal communication.

Therefore, you should set a goal to improve your nonverbal communication .

Skill #6. Emotional Intelligence

Emotional intelligence refers to the ability to perceive, control, and evaluate emotions. Also, it includes being able to interpret and respond appropriately to the emotions of others.

On the job, this equates to thinking before reacting. Your response speaks volumes about you as an employee. For example, stepping back from a situation and choosing an appropriate response instead of acting off of emotions demonstrates self-regulation.

Also, emotional intelligence at work requires empathy. When you're empathetic, you understand another person's situation. You put yourself in their shoes. This allows you to be more inclusive and welcoming.

By managing your own emotional response and being empathetic to others, you'll be able to put other business communication skills to use. For example, emotional intelligence aids in problem-solving and conflict resolution.

Skill #7. Problem-Solving

Problem-solving can be found in every job. You need effective problem solving skills to keep a situation from making you effective at work. For example, anyone that works in customer service uses problem-solving skills to resolve issues that customers have.

Problem-solving demonstrates your ability to deal with difficult situations. By having steps in place to address problems as they arise, you're able to effectively work under pressure. By keeping stress down, you're able to think critically about a solution.

Moreover, problem-solving allows you to utilize your other business communication skills like collaboration or active listening.

To solve a problem, you need to:

• Identify the problem
• Understand the cause
• Identify alternative solutions
• Choose the best solution
• Implement the solution
• Monitor the progress
• Make adjustments if necessary

Face it. There's always going to be problems at work. While you can't prepare for every problem, you can implement steps for solving a problem. Improving your problem-solving skills ensures that you'll be able to find a solution. Therefore, you can remain productive.

Skill #8. Conflict Resolution

Any time two people communicate, the possibility for conflict exists. Conflict exists because differences exist. Everyone has an open opinion on how things should be done. When opinions clash, conflict results.

While most people want to avoid conflict, this only makes the situation worse. Conflict must be managed if you're going to get past it and reestablish open lines of communication. Thus, conflict resolution remains vital to being productive.

When trying to resolve conflicts at work, remember to:

• Separate the people from the problem
• Don't make it personal
• Address the situation in a neutral setting
• Create a list of solutions
• Work toward consensus

Again, like the other critical business communication skills, to develop conflict resolution skills, you'll need emotional intelligence and active listening.

Skill #9. Networking

Networking involves developing mutually beneficial relationships. It's about building connections. Therefore, it involves meeting new people.

Now, I know that some people have the mentality that they're at work to do their job. They say things like “I'm not here to make friends.” More importantly, their business communication shows it.

While there is an underlying truth to this attitude, it's wrong in other ways. Yes, you're at work to get a job, but you need workplace connections to get that job done. Networking provides you with a safety net at work.

Here are some of the benefits of networking:

• Improves your social well-being
• Allows for the exchange of ideas
• Provides you with resources
• Boost your confidence

Instead of trying to solve a problem by yourself, call upon someone in your network for help. Just be sure to give as much as you get to keep the relationship balanced. Who knows, someone in your network might provide you with a career advancement opportunity some day.

Skill #10. Giving Feedback

Earlier, I said that you need to give feedback as part of the active listening process. To do that, you need to learn how to effectively give feedback . Often, this comes in the form of constructive criticism.

For it to be constructive, it needs to be positive and informative. You can't just tell someone they did something incorrectly. First, you need to appreciate the attempt. Then, show them how to do it correctly.

Remember, feedback fosters growth if given in an appropriate manner. To ensure that your feedback is welcome, ask permission before giving it. Then, state what you observed and explain the impact. Then, offer suggestions for improvement.

If you noticed, I said offer suggestions. Give the other person the option to reject the offer. You're offering feedback as a resource. Approach with the mindset of being helpful.

We all need help at times, but no one likes being treated poorly because of a mistake. By giving feedback in a positive way, you keep the relationship intact. Plus, you respect the dignity of the person you're offering feedback to.

Instead of fault-finding, it becomes a growth opportunity.

Skill #11. Receiving Constructive Criticism

Not only do you need to know how to give positive feedback, you also need to know how to deal with constructive criticism . Everybody gets judged on their job performance. It's a fact of life.

Again, you need to exercise emotional intelligence to keep from reacting negatively. While it may be tempting to lash out, it's not productive. In the end, it doesn't accomplish anything but affect your job performance.

Instead, approach constructive criticism with a growth mindset. Learn from the experience. Actively listen to what is being said and make the necessary adjustments.

This includes asking questions. Find out why you received the criticism. Also, ask for suggestions on how you can improve. Then, thank them for their advice.

If you do this, you'll not only grow from the experience, people will perceive you as someone open to suggestions. More importantly, you will be a person open to suggestions with a growth mindset.

Skill #12. Self- Management

Self-management means having a sense of responsibility for your actions and decisions. This allows you to achieve goals. Also, it demonstrates that you have initiative.

More importantly, it means that your boss doesn't need to constantly look over your shoulder. They can trust you to get the job done. This allows you to set your own pace for the work day. Who better to know your limitations than you?

Self-management involves:

• Setting and keeping goals
• Being organized
• Self-motivation
• Stress management
• Accountability

This requires you to be honest with yourself about your limitations. You have to know your strengths and weaknesses. Finally, you have to be able to address the weaknesses.

Final Thoughts on Business Communication Skills

As you can see, business communications skills go beyond what you say . It also includes how you say it. This includes your emotions and motivation .

By developing these communication skills, you improve your work performance, promote a positive work environment , and positively impact those you communicate with. You benefit and so does everybody else. It's a win-win situation.

For more help with improving your communications skills, check out our 11 Ways to Improve Your Interpersonal Communications Skills . This is a skill that comes in handy throughout all walks of life.

More From Forbes

3 essential communication skills for skills-based organizations.

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Business leaders discussing new business ideas in the office at a skills-based organization

In skills-based organizations, effective communication is the meta-skill.

Communication skills have always been vital to the success of high-performing organizations. That’s why learning and development leaders in such companies ensure that programs on, for example, active listening, feedback, and clear, concise communication are among the essential offerings for their employees’ personal and professional growth.

Recent data from top-tier research firms, such as Deloitte and Bain & Company , indicate a significant shift towards skills-based organizational models. This requires an equally important shift towards a learning mindset. According to Deloitte's research , a substantial majority of corporate leaders recognize the importance of skills in defining work and managing talent. Specifically, around 90% of executives are actively experimenting with or moving towards a skills-based approach, indicating a strong belief in its potential to improve organizational outcomes.

This development has raised the bar on communication skills.

Especially in a skills-based organization, where the focus shifts from rigidly defined job descriptions and roles to the specific skills and competencies of individuals, high levels of coordination and collaboration among team members with diverse skill sets makes effective communication the critical differentiator for leadership roles in a company.

Reasons abound why a focus on communication skills is crucial in such a model:

Coordination and Flexibility : Skills-based organizations often involve dynamic team structures where individuals are brought together based on their skills to work on specific projects or tasks. Effective communication is necessary to coordinate these efforts, ensure that everyone understands their roles, and adapt quickly to changes.

Cross-functional Collaboration : In this model, communication across different functions and departments is vital to leveraging diverse skills and knowledge. This cross-functional communication fosters innovation and problem-solving by breaking down silos and encouraging the exchange of ideas.

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Transparency and Trust : As roles and tasks are not strictly defined by job titles, clear and transparent communication helps build trust among team members. It ensures that everyone is aware of the organization's goals, the purpose of their tasks, and how their contributions fit into the larger picture.

Continuous Learning and Development : Skills-based organizations emphasize continuous learning and development. Effective communication is crucial for providing feedback, sharing knowledge, and identifying skill gaps that need to be addressed through training and development initiatives.

Empowerment and Engagement : By focusing on skills, organizations aim to empower employees to take ownership of their work and contribute meaningfully. Strong communication skills help articulate expectations, provide recognition, and engage employees in decision-making processes, leading to higher motivation and job satisfaction.

So, where should skills-based organizations focus the attention of their future leaders so they can elevate their communications skills?

I recommend three foundational focus areas:

Clarifying Expectations

This relatively unassuming concept doesn’t have the cachet of, say, strategic storytelling—the domain of visionary leaders—or negotiation skills. But it is increasingly important in everyday workplace communication. It is hard to overstate its value in organizations transitioning to skills-based frameworks that prioritize adaptability, continuous learning, and talent agility.

As these models gain momentum, leaders must learn and leverage requisite communication skills, to effectively navigate and manage this new environment, to enable alignment, engagement, and innovation within their teams.

Even Gallup has emphasized the significance of clarifying expectations as a key driver of employee engagement and inspiration. When managers clearly define and communicate expectations, employees understand their roles better and align their efforts with organizational goals.

This clarity enables employees to perform effectively and reduces confusion that can lead to disengagement, especially in organizations where predefined jobs with specific roles and responsibilities are a thing of the past. Employees who know what is expected of them are more likely to be engaged, which Gallup has linked to better business outcomes, such as increased productivity and profitability.

The process of clarifying expectations involves ongoing communication, alignment on outcomes, and frequent feedback. This helps employees prioritize their tasks, calibrate their approach, and measure their contributions, ultimately inspiring them to perform at their best.

Communicating Across Cultural Barriers

Cultural differences can significantly impact communication in skills-based organizations, often leading to misunderstandings and barriers to collaboration and innovation.

Leaders and their teams should take note of different cultures’ distinct communication styles, which can affect how messages are conveyed and interpreted. For example, some cultures may prefer direct communication, while others rely on indirect or nuanced expressions. Miscommunication and emotional friction can result if team members are not sensitive to these often-subtle differences.

Other cultural norms, such as attitudes towards hierarchy, authority, and teamwork, can also influence how communication is perceived and conducted. In some cultures, for instance, it is considered inappropriate to openly challenge a manager, which can stifle open dialogue and feedback in a North American environment.

Team members from such cultures sometimes don’t find it psychologically safe to challenge their more senior colleagues in meetings and in innovation discussions . In such cases, leaders and peers need to adapt their communication styles to more effectively engage those whose ingrained behaviors default to humility and conformity. This enables them to contribute fully to the organization’s success and makes having a diverse and culturally mixed team a strength rather than a potential vulnerability.

Influencing Up and Across

A critical differentiator for emerging leaders when engaging senior executives is the ability to simplify complexity, especially in skills-based organizations. They distill complex strategies into clear, understandable choice points and goals that align with the organization's skills-centric approach. In this way, leaders demonstrate their next-level potential and effectively communicate their outcome-focused strategies to both superiors and peers.

Trust is another foundational element for influencing others, especially in skills-based organizations where stakeholders and team members can change from one project to the next. Networks are in constant flux, so self-awareness is key in understanding the impact we have on those we’re partnered with. Emerging leaders should engage in self-reflection to understand their strengths and weaknesses and make the adjustments needed to foster trust and respect among peers and superiors. This is crucial for influencing decisions and driving change.

Building a strong network will become even more important to building influence in skills-based models. Leaders should cultivate relationships across the organization and leverage these connections to gather support for initiatives. In a skills-based organization, where cross-functional collaboration is key, having a robust network goes a long way in facilitating the sharing of skills and resources.

By leveraging organizational intelligence and understanding both the formal and informal structures of the skills-based organization, emerging leaders can better navigate organizational politics. Thus, they can position themselves strategically to influence decisions and initiatives.

Finally, future leaders of a skills-based organization can increase their positive impact on the business by actively fostering a skills-centric culture. By embracing skill development initiatives and promoting a culture that values continuous learning and skill enhancement, they can influence the organization's strategic direction and ability to meet new challenges.

Bottom Line

There are innumerable aspects to effective communication, each one subject to the complexity of human perception and behavior. Nonetheless, in today’s rapidly evolving business environment clear and effective communication is becoming increasingly important for employees to build followership and move up to higher levels, especially in skills-based organizations.

As companies continue to pivot from traditional job roles to skill-centric models, the leaders who will make the biggest impact are those who can master the art of clear, cross-functional, and culturally aware communication. By honing these critical communication skills, they not only ensure alignment and collaboration but also drive innovation and agility.

In doing so, emerging leaders position their teams—and themselves—for long-term success in a future that rewards agility and expertise.

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