airport customer service agent resume

• ResumeBuild
• Airport Customer Service Agent

5 Amazing airport customer service agent Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes

Airport customer service agent: resume samples & writing guide, employment history.

• Ensure compliance with safety regulations
• Handle customer inquiries and complaints
• Maintain accurate records of customer interactions
• Assist passengers with special needs
• Ensure proper handling of luggage and cargo
• Assist passengers with check-in, boarding and disembarking
• Perform other duties as assigned

Do you already have a resume? Use our PDF converter and edit your resume.

Professional Summary

• Monitor and control passenger flow
• Monitor and adjust ticket prices
• Provide information about flight schedules, connections, and other travel-related information
• Resolve customer disputes and complaints
• Provide excellent customer service to passengers
• Monitor and report security breaches
• Process ticketing, baggage handling, and other related services

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

airport customer service agent Job Descriptions; Explained

If you're applying for an airport customer service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

airport customer service agent

• Greeted customers professionally and courteously to cultivate and maintain a welcoming atmosphere.
• Provided top of the line customer service by engaging customers and using active listening and effective interpersonal skills.
• Assisted customers with special needs, and served as a source of support during difficult situations, such as aircraft incidents, disruptions, and medical emergencies.
• Worked as a team member to achieve the highest level of customer service, demonstrating high attention to detail, organization, and ability to manage multiple tasks simultaneously.
• Assist Business and First class passengers throughout from the counter to the drop-off point.
• Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provide the passengers with assistance and always go the extra mile with them if it is needed.
• Ensuring smooth transfer and giving our best to enhance Emirates brand image.
• System trained on Air New Zealand, Air Vanuatu, Virgin Australia and Alliance Airlines check-in systems 
• Coordinated domestic and international travel arrangements, including guest check-in and boarding, flight rescheduling and resolving lost baggage issues
• Assisted customers requiring special assistance
• Maintained superior level of safety and security at all times, adhering to airport policies and procedures and reporting safety issues
• Demonstrated a genuine passion and enthusiasm toward customer service, ensuring guest needs and satisfaction were met
• *Used DCS to prepare pre-departure and post-departure reports and passenger manifests.
• *Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• *Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• *Operated PA system to make announcements regarding flight activity.
• *Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• *Verified identification and travel documents to efficiently board passengers for on-time departure.
• *Used airline computer system to create airline tickets and boarding passes.
• *Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• *Assist with Weight and Balance duties , as well as calculating the load sheet

airport customer service agent Job Skills

For an airport customer service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Scheduling Software
• Aviation Safety
• Airline Regulations
• Airport Security
• Flight Booking
• Scheduling Systems
• Passenger Assistance
• Ticketing Systems
• Safety Procedures
• Flight Scheduling
• Baggage Handling
• Airline Reservations
• Baggage Screening
• Flight Operations
• Airline Protocols
• Airline Ticketing
• Airport Operations
• Travel Documentation
• Customer Service Protocols

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your airport customer service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

• Provide assistance with lost or delayed baggage

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your airport customer service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Mointor and report securirty breeches
• Ensure proper handeling of luggae and cargp
• Assit passangers with speical needs.
• Provide informations about flight schedules, connections, and other travel-related informations
• Perform other dutiess as assign
• Moniter and controll passenger flow.
• "I love to eat pizza.
• I Lovve too eat pizza.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

airport customer service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an airport customer service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To Whom It May Concern

I am excited to apply for the Lead Airport Customer Service Agent position at Southwest Airlines. As a highly skilled Airport Customer Service Agent with 2 years of experience in Transportation, I am confident that I can contribute significantly to your organization.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Transportation, I am excited to apply my skills to this role and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Lead Airport Customer Service Agent position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Transportation field?

Check out our other resume of resume examples.

• Flight Attendant Resume
• Pilot Resume
• Truck Driver Resume
• Chauffeur Resume
• Delivery Driver Resume
• Driver Resume

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)

If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...

Avoid These 3 Resume Mistakes at All Costs

Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

Build your Resume in 15 minutes

Airline Customer Service Agent Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write an Airline Customer Service Agent Resume

• Entry-level
• Senior-level

Airline Customer Service Agent Text-Only Resume Templates and Examples

Mina Sayed (123) 456-7890 [email protected] 123 Carpenter Street, Philadelphia, PA, 12345

An Airline Customer Service Agent with three years of experience specializing in communication, client relations, operational support, and process improvement. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction.

Professional Experience

Airline Customer Service Agent, United Airlines, Philadelphia, PA September 2020 – Present

• Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications
• Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding
• Achieve an annual customer service rating of 91% in 2021 and 93% in 2022

Airline Customer Service Agent, American Airlines, Philadelphia, PA May 2019– September 2020

• Coordinated with airline customer service agents in a collaborative team environment and provided support to colleagues to resolve customer challenges and issues
• Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations

Bachelor of Arts (B.A.) Communication Temple University, Philadelphia, PA September 2015 – May 2019

• Customer Service
• Communication
• Client Relations
• Airport Operations
• Team Collaboration

Selena Ramirez (123) 456-7890 [email protected] 123 Santa Maria, San Francisco, CA 12345

An Airline Customer Service Agent with four years of experience specializing in communication, client relations, operational support, and process improvement. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction.

Airline Customer Service Agent, Frontier Airlines, San Francisco, CA September 2019 – Present

• Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating
• Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations
• Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations

Airline Customer Service Agent, JetBlue Airlines, San Francisco, CA May 2018 – September 2019

Bachelor of Arts (B.A.) Communication University of San Francisco, San Francisco, CA September 2015 – May 2019

• Airline Customer Service
• Aviation Security
• Boarding Procedures
• Safety Regulations

Skyler Thompson (123) 456-7890 [email protected] 123 Bedford Avenue, New York, NY, 12345

An Airline Customer Service Agent with five years of experience specializing in communication, airport operations, team leadership, and client relations. A proven track record of coordinating with cross-functional teams to resolve passenger issues and drive operational excellence.

Airline Customer Service Agent Team Lead, Delta Airlines, New York, NY September 2019 – Present

• Serve as the customer service agent team lead, provide training and mentorship to 20+ new hires, and ensure compliance with regulations and quality standards
• Coordinate with airport customer service agents, managers, and cross-functional teams to support airline operations and resolve passenger issues, including lost luggage, flight delays, cancellations, and disability accommodations
• Coordinate with TSA to ensure passenger compliance with Covid-19 safety protocols, including proof of vaccination and rapid testing procedures

Airline Customer Service Agent, Avelo Airlines, New York, NY  May 2017 – September 2019

• Provide superior customer service to airline passengers, communicate with understanding and empathy, and generate monthly customer service ratings of 91-95%
• Conduct check-in procedures to ensure proper travel documents and baggage weight prior to boarding and provide additional accommodations to customers

Bachelor of Arts (B.A.) Communication Columbia University, New York, NY September 2013 – May 2017

• Team Management
• Airline Operations

A resume for an airline customer service agent should highlight your ability to deal with high-pressure situations and provide a positive customer experience in line with brand expectations. Find out how to create a resume that gets you noticed by the top airlines and helps you take the next step in your career.

1. Create a profile by summarizing your airline customer service agent qualifications

Your profile sets the tone for your entire resume, giving hiring managers an overview of your skills, education, and experience. Include keywords from the job description, like airport operations and client relations, to show you have the relevant qualifications.

This is also a good place to emphasize a specific career achievement, such as receiving an overall customer service rating of 95% in the last year. Keep this section concise, with a few short sentences that introduce but don’t overwhelm the rest of your resume.

Profile Example #1

Profile example #2, 2. add your airline customer service agent experience with compelling examples.

Hiring managers are looking for airline customer service agents with backgrounds in dealing with difficult situations in a positive, empathetic manner. Provide examples of your identifying resolutions to challenges associated with airport operations, such as flight delays, cancellations, lost baggage, and disability accommodations.

Start each bullet with an action verb, and include a metric or data point when possible. For example, “identified solutions for boarding issues and complications, resulting in an overall customer satisfaction rating of 93%” is more powerful than “helped customers with problems.”

Professional Experience Example #1

Airline Customer Service Agent, United Airlines, Philadelphia, PA

September 2020 – Present

Professional Experience Example #2

Airline Customer Service Agent, Frontier Airlines, San Francisco, CA

September 2019 – Present

3. List any education and certifications relevant to airline customer service agents

Working as an airline customer service agent is more about being a creative problem solver and empathetic listener than having a specific educational background. However, listing a degree can show a hiring manager you’re serious about your career and qualify you for team leader or management positions. A degree in communications, psychology, or business administration may be especially helpful.

Having a certification in customer service can give you an advantage over other candidates. Make sure to list the awarding organization and the year you completed it as well.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Bachelor of Arts (B.A.) Communication
• University of San Francisco, San Francisco, CA | 2019

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Certified Customer Service Professional (CCSP), National Customer Service Association, 2019

4. Outline your most useful airline customer service agent skills and proficiencies

Show a hiring manager you have the customer service knowledge they’re looking for when you include a skills list on your resume. This simple bulleted list includes any industry-relevant skills, especially those the hiring manager lists as important in the job description.

Make sure to customize this list every time you send out a resume. If the hiring manager lists experience with TravelPerk or Egencia as a must-have, use the specific software name instead of just “airline reservation software.”

We’ve put together a list of common key skills for airline customer service agents to give you some ideas:

How To Pick the Best Airline Customer Service Agent Resume Template

As an airline customer service agent, you know how important efficiency is, and a template can make it faster and easier to create a winning resume. Look for a template that keeps the focus on your skills and qualifications instead of distracting design flourishes.

Make sure there’s enough room in the template for your education, skills, experience, and profile without it looking too crowded. A template should also be well-formatted and compatible with most word processing programs, like Microsoft Word or Google Docs, for easy customization.

Frequently Asked Questions: Airline Customer Service Agent Resume Examples and Advice

What are common action verbs for airline customer service agent resumes -.

Action verbs show a hiring manager what you’re capable of and what you’ve accomplished in past positions. Focus on verbiage specific to the customer service industry and communicate the value of your job.

For example, saying you “resolved” or “addressed” customer concerns shows you listened and took action. Customer service is about making the customer feel heard, and like you understand what they’re going through. It shows you genuinely want to help, even if you can’t completely fix the situation.

Try some of these options if you’re not sure which words to use:

How do you align your resume with an airline customer service job description? -

With the rise of artificial intelligence (AI), self-serve kiosks, and chatbots, the need for customer service representatives has been declining. This is represented in the expected 5% decline in open positions for customer service agents through 2032, according to the Bureau of Labor Statistics (BLS).

Stand out in this competitive job market by tailoring your resume for every application. Spend some time closely reading the job description to identify what’s most important to the hiring manager, such as de-escalation skills or experience with baggage services. Include as many keywords, skills, and qualifications as you can. It can also help to do some research on the airline and include verbiage that matches their values or mission statement.

What is the best airline customer service agent resume format? -

Hiring managers for airlines want to see a demonstrated history of success in customer service. The reverse chronological format is the best option for this. It makes it easy to show career progression. An example would be working your way up from entry-level customer service rep to team leader and what you’ve accomplished in those roles. If you haven’t worked for an airline before, list your most relevant customer service positions, starting with the most recent.

Craft your perfect resume in minutes

Get 2x more interviews with Resume Builder. Access Pro Plan features for a limited time!

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

Check Out Related Examples

Customer Service Representative Resume Examples and Templates

Customer Service Supervisor Resume Examples and Templates

Flight Attendant Resume Examples and Templates

Build a Resume to Enhance Your Career

• Hard Skills vs. Soft Skills: List of Best Examples for the Workplace Learn More
• How To Show Your Customer Service Skills on a Resume Learn More
• Should Your Cover Letter and Resume Templates Match? Learn More

Essential Guides for Your Job Search

• How to Write a Resume Learn More
• How to Write a Cover Letter Learn More
• Thank You Note Examples Learn More
• Resignation Letter Examples Learn More

• Resume Samples
• Resume Examples
• Resume Templates
• Cover Letters
• Writing Objectives
• Interview Tips
• Career Options

Airport Customer Service Agent Resume

Airport customer service agent resume example.

Contact Us : Privacy Policy

Airport Passenger Service Agent (PSA) Resume Sample

As a prime job application document, the airport passenger service agent resume is given great consideration, which is exactly why you need to make sure that it is written with great care.

Choosing the right format and putting in the right information is very important.

Below is a resume sample for you to work on:

Airport Passenger Service Agent Resume Sample

Pippa Jacobson

64 Chestnut Hill Drive | Prospect, KY 19025 (000) 528-9575 | p-jacobson @ email . com

AIRPORT PASSENGER SERVICE AGENT

Contributing to airlines by handling ticketing counter and gate service functions.

PERFORMANCE PROFILE Customer service-oriented Passenger Service Agent with 14 years of hands-on experience in handling check-in services and managing baggage activities, along with exceptional abilities in processing boarding passes. Efficiently handles flight reservations, provides accurate feedback to passengers, prepares and issues tickets and calculates fares.

Can-do attitude and upbeat personality, talented in providing passengers with general and specific information regarding their travels, verifying passengers’ departure and arrival documents, placing special focus on accuracy of documents. Exceptional communication and interpersonal skills.

PROFESSIONAL SKILLS

PROFESSIONAL EXPERIENCE

Passenger Service Agent US Air, Prospect, KY | 2009 – Present

• Greet passengers as they arrive at the counter and provide them with their required information. • Take reservations over the telephone and in person, and ensure that appropriate follow-up is performed. • Issue tickets to passengers, after confirming that all information on them is accurate and complete. • Check passengers’ tickets to confirm details and issue corresponding boarding passes. • Receive passengers’ luggage, ensure it is booked into the system and that tags are issued. • Provide passengers with information on which gates to use to reach their flights. • Handle ticket refunds according to established protocols and reissue itinerary changes. • Provide passengers with essential information such as flight times and transportation connections.

Selected Accomplishments • Saved the airport from imminent terror threat by recognizing signs of inconsistency in a passenger and reporting the behavior to the authorities. • Implemented safety measures, which reduced the chances of letting nefarious individuals board flights.

Airline Passenger Service Agent KLM, Prospect, KY | 2003 – 2009

• Assisted passengers in determining which counter to approach for flight information. • Provided passengers with information on incoming and outgoing flights and their timings. • Affixed baggage tags onto passengers’ bags and ensured that they were properly booked into. • Made flight arrival and departure announcements, and ensured that other important information is communicated over the PA system. • Keyed passenger information into the ticketing reservation system and assisted passengers with itinerary adjustments.

Selected Accomplishments • Implemented a fares collection system, which dynamically calculated fares for both international and local travel. • Introduced a novel reservations system, which proved to be 75% more efficient than the one already being used.

EDUCATION Prospect High School, Prospect, KY | 2001 High School Diploma

“I am ready to work weekends and irregular shifts.”

• Airport Passenger Service Agent Resume No Experience
• Airline Passenger Service Agent Job Description for Resume
• Airport Customer Service Representative Resume
• 8 Passenger Service Agent Skills for Resume

Airline Customer Service Agent Resume Samples

An Airline Customer Service Agent assists the customers with the flight reservations, questions, itinerary changes, and on matters relating to customer loyalty programs. The job duties listed on the Airline Customer Service Agent Resume are – helping passengers by providing flight information, issuing tickets, checking in and solving ticket related problems, checking baggage, upgrading the seats and reissuing seats, checking the boarding passes of the passengers, verifying and inspecting passenger documentation, assisting passengers with self-service check-in, making public address announcements , and maintaining high standards of security and services at the airport .

The minimum eligibility or criteria to enter this field includes – strong customer service orientation, knowledge of some tools such as CRM, online chat software, customer relationship management software, and MS Office Suite; excellent communication skills, a good level of fitness, and teamwork skills. Employers prefer candidates who have completed a degree in related fields.

• Resume Samples
• Customer Service
• Airline Customer Service Agent

Airline Customer Service Agent Resume

Headline : Responsible for Learneingbehind-the-scene workings of an international airport, and also Rotating through the check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport.

Skills : Microsoft Powerpoint, Customer Service, Fluent In English, Arabic, And French.

Description :

• Guiding and helping passengers with services, ticketing, baggage, and all information and arrangements pertaining to bookings on the flights.
• Perform passenger check-ins, security procedures, and aircraft boarding.
• Issues include passenger inquiries, flight delays, passenger delays, and seating accommodations.
• Worked all shifts, all days including nights, weekends, holidays.
• Worked outside in all weather conditions.
• Used computers and other office equipment.
• Handled objects up to 70 pounds regularly.

Objective : Customer Service Agent (CSA) is responsible for understanding and responding to customer service issues, complaints and complaints related to airline travel. The CSA also will work with the customer to resolve problems regarding flight, airfare, reservations and baggage.

Skills : Airline Operations, Customer Services, Cargo Handling, Safety Coordinator.

• Provided multi-airline check-in services for guests.
• Printed boarding passes and checks luggage for guests.
• Delivered luggage securely to the airport.
• Taken luggage to security for TSA screening 5.
• Ensured that luggage is loaded onto the plane.
• Answered questions and/or concerns from customers.
• Welcomed passengers as they approach the check-in counter and ask for their ticket information.

Headline : Airline Customer Service Agent is responsible for providing customer service to passengers, handling complaints and resolving problems, and coordinating with the airline's team. This includes greeting passengers, providing information about flight status, assisting passengers with tickets/boarding passes, and helping customers find their way around the airport.

Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Customer Service, Fluent In English, Arabic, And French.

• Assisted and directed in all efforts of passenger check-ins.
• Performed passenger check-ins, security procedures, and aircraft boarding - Answer all customer inquiries and questions in regards to flight schedules, baggage, and connecting flights.
• Rotated through daily functions including, but not limited to: ticket counter, lobby area, gate functions, customs, jet bridge, arrivals, and departures.
• Executed cash transactions, manifests, and labeling.
• Performed bookkeeping transactions during ticketing role.
• Clerical functions performed at each flight arrival and departure including running reports, record keeping, sorting and filing, and distributing information to management.
• Resolved issues with flight activity to ensure on-time departure and arrivals.

Objective : Have flourished in years in sales, entrepreneurship, and customer service. Aside from having a keen work ethic, a detail-oriented individual. Creative and analytical thinking skills offer new perspectives and approaches when tackling challenges.

Skills : Microsoft Office Suite, Data Entry Of 60+ WPM, In-house Proprietary Financial Software.

• Maintained superior customer service by assisting customers with proper check-in, identification verification, and adhering to TSA security protocols.
• Assisted passengers in timely gate check-ins, arrange wheelchairs for disabled passengers, make critical security and flight announcements, including delays, answer questions and help passengers connect to other flights safely and on time.
• Monitored the weight and balance of the aircraft.
• Identified the various weights used in the compilation of a load sheet.
• Located and identified baggage for offload.
• Provided assistance to arriving passengers in the Federal Inspection Service (FIS) area.
• Translated for passengers being inspected/questioned by Customs and Border Protection (CBP).
• Coordinated baggage delivery and retrieval.

Objective : Customer service oriented with great attentiveness and attention to detail. Delivers friendly, efficient, and hospitable service. Proficient in Mac and Microsoft computers, Fosse and PMS. Prompt at multitasking, learning new information with strong organizational skills, and an enthusiastic attitude. Both a team player and an independent worker with the ability to quickly establish a great rapport with people.

Skills : HTML5, CSS3, PHP, MySQL, Apache Web Server, MS Office Suit, CCNA, C, C++, Wireshark.

• Assisted passengers in various areas throughout the airport.
• Verified flight information and passenger documentation.
• Constant passenger & crew interaction.
• Operated jet bridge.
• Resolved issues with flight activity to ensure an on-time departure.
• Acted as the first point of contact for tourists and ensure that outstanding service is delivered to each passenger.
• Inquired into their seating preferences and process and print their boarding passes.

Objective : Responsible for Assisting passengers, especially the elderly, children, and those with special needs in boarding planes by providing them with physical and logistic help, and also Assisting disabled customers.

Skills : Speak Gujarati And Hindi, PowerPoint.

• Checked-in passengers for international travel using SITA DCS: verification of passport, visa, and related travel documents.
• Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at the gate, and assigned seats.
• Coordinated with various government agencies and handling agencies with flight handling activities including arrivals, departures, and boarding.
• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations to passengers.
• Assist misconnected and rerouted passengers during irregular operations.
• Assisted customers with special needs and quickly addressed and resolved customer complaints.
• Used of computers and other office equipment.

Objective : Customer Service Agent for a major airline is responsible for handling complaints and resolving customer issues. Responsible for ensuring that the airlines comply with all applicable regulations and safety laws. 

Skills : Clerical, Clerical, Cook/server, Phone Representative, Phone Representative.

• Assisted passengers with flight departures and arrivals.
• Took care of people with special needs and unaccompanied children.
• Provided boarding passes.
• Helped passengers check-in and dealing with customer problems.
• Assisted airport personnel in handling situations that need special attention.
• Greeted customers upon arrival and directing customers within the airport.
• Ensured the proper performance of all ticketing and reservation functions.

Objective : A self-motivated and energetic professional with excellent analytical skills. Excellent communicator with great interpersonal and active listening skills. Service-oriented and decisive decision-maker. Proven record of servicing guests' complaints and resolving problems in a friendly manner. Proficient in managing cash and credit cards. The profound experience of handling guests in terms of registration, check-in, and check-out.

Skills : Quickbooks, Microsoft, Photoshop, Illustrator, Accpac.

• Provided information to customers and travel agents regarding.
• Performed any other customer service functions as directed by Supervisors and Managers.
• Performed any other passenger service duties as necessary.
• Responsible for the check-in process, gate security, and communication with the crew and captain of the aircraft working for Frontier Airlines.
• Attention to detail was of the utmost importance in this position.
• Issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
• Handled objects up to 70 pounds.

Headline : Customer Service Agent is responsible for ensuring the safety and satisfaction of all passengers and crew. Responding to safety incidents; including medical emergencies, engine failure, or other issues that require immediate attention.

Skills : MS Office, Management Skills, Checking Skills.

• Having several years of professional and over 20 years of Managerial experience in the field of airline.
• Acquired practical knowledge of Airline and Travel business with reputed organizations.
• Proven ability to Manage GSA and Travel agencies independently.
• Checked in passengers at the airport and assisting them in the ticketing and reservation procedure.
• Helped passengers rebook the itineraries.
• Searched for best airline tickets, customer service, resolve problems with tickets, printed tickets, and prep for mailing, file proper forms.
• Provided boarding or disembarking assistance to passengers needing special assistance.

Headline : Seeking an Airline Customer Service Agent position that offers an immediate challenge, career opportunity, and advancement. Generated flight reservations using airlines’ computer system and issued airline tickets and boarding passes.

Skills : PHP, MySQL, Apache Web Server, MS Office Suite, CCNA.

• Conferred with customers to determine their service requirements and travel preferences.
• Provided service to airline customers.
• Delivered excellent service to business class and premium airline members at the airline club lounge.
• Preceded the flight operation at the check-in counter, departure gate, and arrival area.
• Assured passengers with the issuance of boarding passes, luggage handling, and boarding procedures.
• Maintained high-level security of aircraft and airport.
• Interacted with flight crew and ground crew to resolve any issues to ensure an on-time departure.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Airline Customer Service Agent Resume Examples

Are you an aspiring Airline Customer Service Agent looking for a rewarding career? Crafting a great resume is the first step to landing your dream job in this dynamic industry. Having a resume that stands out can make a huge difference in your job search and give you the competitive edge you need to stand out from the rest of the applicants. In this blog post, we will discuss some tips and tricks for writing an effective Airline Customer Service Agent resume, as well as provide some examples of successful resumes. With the guidance provided in this blog post, you can create a resume that will help you impress potential employers and get one step closer to your goal of becoming a successful Airline Customer Service Agent.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Airline Customer Service Agent

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Airline Customer Service Agent with a background of working in the aviation and customer service industries. I am knowledgeable in the field of customer service and have the ability to provide exceptional customer experience. I have a solid understanding of airline policies and procedures and am able to follow airport regulations and security standards. I am highly organized and able to work efficiently under pressure. I am a team player and work well with others and enjoy challenging work environments.

Core Skills :

• Customer Service
• Airline Policies
• Airport Regulations
• Security Procedures
• Communication
• Organizational Skills
• Problem- Solving
• Time Management

Professional Experience :

Airline Customer Service Agent, ABC Airline August 2016- Present

• Greet passengers at the boarding gate and provide boarding passes and information regarding flights
• Provide assistance to passengers with special needs, including wheelchair assistance and unaccompanied minors
• Answer customer questions and provide helpful advice and information
• Assist in resolving customer disputes or issues
• Enforce applicable airline policies and regulations
• Ensure the safety and security of all passengers and crew

Education :

Bachelor of Arts in Aviation, ABC University June 2012- May 2016

Create My Resume

Build a professional resume in just minutes for free.

Airline Customer Service Agent Resume with No Experience

Highly organized and friendly individual with excellent customer service skills and an eagerness to learn. Experienced working in a fast- paced environment, while maintaining a positive attitude. Skilled in problem- solving and communication. Looking to leverage my skills and knowledge as an Airline Customer Service Agent.

• Ability to work in a fast- paced environment
• Excellent communication, interpersonal, and customer service skills
• Knowledge of customer service principles and practices
• Proficient in operating a computer and various software programs
• Ability to multitask and prioritize tasks
• Organized and detail- oriented

Responsibilities

• Welcome passengers and answer their inquiries
• Ensure passengers are provided with accurate information
• Resolve customer complaints quickly and efficiently
• Assist passengers in check- in and boarding procedures
• Ensure airline policies and procedures are followed correctly
• Enter passenger data into the computer and print boarding passes
• Verify passenger documentation is accurate and up- to- date
• Assist with luggage handling, storage, and retrieval
• Offer assistance to passengers with special needs
• Ensure the safety and security of passengers and their luggage

Experience 0 Years

Level Junior

Education Bachelor’s

Airline Customer Service Agent Resume with 2 Years of Experience

Dynamic and customer- oriented Airline Customer Service Agent with over two years of experience. Skilled in customer service, problem- solving, and problem resolution. Proven ability to develop rapport with customers and exceed customer expectations. A team player with excellent organizational, communication, and multitasking skills.

• Problem Resolution
• Rapport Building
• Conflict Resolution
• Attention to Detail
• Interpersonal Skills

Responsibilities :

• Assisted customers with booking flights, checking in, and making ticket changes.
• Provided guidance and advice on airline policies and regulations.
• Responded to customer inquiries and resolved customer service issues.
• Utilized computer systems for flight scheduling, ticketing, and reservation services.
• Assisted in arranging ground transportation and accommodation for customers.
• Monitored customer feedback to ensure customer satisfaction.
• Processed customer complaints in a diplomatic and efficient manner.
• Managed customer inquiries in a timely and efficient manner.
• Maintained a high level of knowledge of company policies and procedures.

Experience 2+ Years

Airline Customer Service Agent Resume with 5 Years of Experience

Highly motivated and customer service- oriented Airline Customer Service Agent with 5+ years of experience providing attentive service and support to passengers within the airline industry. Proven track record of providing accurate ticketing services and assisting customers in addressing complaints and requests. Demonstrated ability to stay organized and handle multiple tasks simultaneously in fast- paced, high- pressure environments.

• Customer service and support
• Ticketing services
• Complaint and request handling
• Time management and multitasking
• Problem- solving and conflict resolution
• Data entry and record keeping
• Professional communication
• Greeted customers, provided assistance with inquiries, and issued tickets
• Responded to customer complaints and requests in a timely and professional manner
• Processed transactions and completed data entry accurately and efficiently
• Verified customer identification and eligibility for discounts and other services
• Worked in collaboration with other agents to ensure customer satisfaction
• Explained terms and conditions of ticket purchases and flight changes to customers
• Monitored and maintained the ticketing area to ensure cleanliness and organization

Experience 5+ Years

Level Senior

Airline Customer Service Agent Resume with 7 Years of Experience

An organized, detail- oriented Airline Customer Service Agent with seven years of experience providing passengers with premier customer service. Possesses a deep understanding of customer service and communication principles. Well- versed in airline policies, procedures and standards of service. Skilled in resolving customer issues and delivering efficient and reliable customer service.

• Travel and Ticketing
• Computer Proficiency
• Greeted passengers and provided information regarding flight departures and arrivals.
• Assisted with ticketing and check- in process, checked baggage and conducted security screenings.
• Responded to passenger complaints and inquiries in a professional and courteous manner.
• Provided passengers with information regarding flights, delays, cancellations and gate changes.
• Processed ticketing and seating requests and collected proper documentation.
• Assisted passengers with special needs and facilitated wheelchair service.
• Managed airport operations and provided guidance to passengers on airline policies and procedures.
• Ensured quality customer service and compliance with safety regulations.
• Maintained accurate records of passenger complaints and inquiries.

Experience 7+ Years

Airline Customer Service Agent Resume with 10 Years of Experience

Accomplished and customer- focused Airline Customer Service Agent with 10+ years of experience in the aviation industry. Proven track record of providing excellent customer service, resolving customer concerns and mitigating potential customer issues. Highly adept in communicating with customers and colleagues in a professional and friendly manner. An asset to any organization in need of a dedicated and experienced Airline Customer Service Agent.

• Knowledge of industry standard customer service best practices
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Ability to remain composed under high- pressure situations
• Exceptional problem solving and multitasking skills
• Ability to quickly learn new processes and procedures
• Respond to customer inquiries regarding airline flight bookings, aircraft changes, flight schedules and related information
• Assist customers with reservation modifications, cancellations and refunds
• Provide customers with accurate and up- to- date information about their flights and any changes that may occur
• Handle customer complaints in accordance with company policies and procedures
• Greet passengers and provide assistance in boarding aircraft
• Assist with baggage claim and management as necessary
• Collaborate with other agents to ensure customer satisfaction and smooth flight operations

Experience 10+ Years

Level Senior Manager

Education Master’s

Airline Customer Service Agent Resume with 15 Years of Experience

A customer service- focused airline customer service agent with 15 years of experience providing world- class, customer- centric service to airline passengers. Skilled in problem solving, conflict resolution, and customer relations. Highly knowledgeable of airport protocols, TSA regulations, and airline operations. Possesses excellent communication and interpersonal skills and the ability to remain calm and professional in fast- paced and demanding environments.

• Exceptional customer service skills
• Excellent conflict resolution and problem solving skills
• Knowledgeable of airport protocols and TSA regulations
• Strong communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• 15 years of experience in airline customer service
• Greet customers with a friendly and courteous demeanor
• Listen to customer’s requests and provide timely and accurate solutions
• Ensure customer satisfaction by addressing complaints and resolving any issues
• Help passengers navigate the airport and provide guidance on procedures and regulations
• Process ticket purchases and check- in passengers at the gate
• Alert customers of any changes or delays regarding their flight
• Answer customer inquiries and provide assistance in finding lost items
• Enforce safety regulations and ensure that all passengers are aware of them

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Airline Customer Service Agent resume?

Having a well-crafted Airline Customer Service Agent resume is essential when applying for a role in the airline industry. Employers will look for certain skills and experiences that demonstrate you have the qualifications for the position. To ensure your resume stands out from the crowd, here’s a quick guide to what should be included:

• Professional Summary: Summarize your qualifications and experience in a few sentences. Make sure to mention your knowledge of airline customer service procedures and any additional skills you possess.
• Experience: List your previous roles in the airline industry, including the responsibilities of each. Focus on your accomplishments and any special projects you’ve worked on.
• Skills: Detail the skills you have related to airline customer service, such as customer relations, problem solving, and communication. Include any other transferable skills you possess, such as the ability to stay organized.
• Education: Include any qualifications you have related to airline customer service, such as a Bachelor’s degree in hospitality management or tourism.
• Certifications: List any airline customer service certifications you have.
• Additional: Mention any additional experience or skills you have that could be relevant to the role, such as experience with a particular airline carrier or a second language.

By following these guidelines, you can make sure your resume is up to the mark and has all the information an employer needs to know. Good luck!

What is a good summary for a Airline Customer Service Agent resume?

A Airline Customer Service Agent resume should succinctly summarize the relevant experience and skills you possess for the position. It should be tailored to the specific job requirements and highlight both your customer service and airline industry knowledge.

Start by outlining your experience in the airline industry, including any customer service roles you have held. Details such as the size of the airline, the number of customers you served, and the duties you performed are important to include. Demonstrate your knowledge of customer service skills and airline operations by listing any relevant certifications or training, as well as any software you are familiar with.

Next, mention any customer service related qualities or traits you possess, such as excellent communication, problem-solving and organizational skills. Mention any awards or accolades you have received for your customer service, as well as any customer service related projects you have worked on.

Finally, wrap up your summary with a brief statement about why you are the best candidate for the position. Highlight any unique qualifications or experiences you have that set you apart from other applicants.

In summary, a good Airline Customer Service Agent resume should be tailored to the job requirements and include a concise summary of your relevant experience and skills. Remember to highlight any unique qualifications or experiences that make you the best candidate for the job.

What is a good objective for a Airline Customer Service Agent resume?

When writing a resume for an Airline Customer Service Agent position, it is important to include a clear and concise objective statement. An objective statement provides employers with a snapshot of your experience and qualifications and can help you stand out from the competition. A good customer service agent objective statement should include the following:-

• Demonstrate exceptional customer service skills and an ability to work in a fast-paced environment.
• Experienced in conflict resolution and problem-solving.
• Able to build lasting customer relationships and foster customer loyalty.
• Proven track record of delivering prompt and friendly customer service.
• Ability to handle customer complaints and inquiries in a professional and timely manner.
• Proficient in modern customer service technologies such as customer relationship management (CRM) systems and ticketing software.
• Experienced in multitasking and working under pressure.
• Ability to read, write, and speak English fluently.

By including these points in your objective statement, you can show employers that you have the necessary skills and qualifications needed to be an effective Airline Customer Service Agent. With a strong and compelling objective statement, you can greatly increase your chances of getting an interview and eventually landing the job.

How do you list Airline Customer Service Agent skills on a resume?

As an Airline Customer Service Agent, it’s important to highlight your skills on a resume. Employers will be looking for a well-rounded skill set including both soft and hard skills. Here are some key skills to list on your resume:

• Communication: Airline Customer Service Agents must be able to communicate effectively both orally and in writing to ensure that customers are satisfied with the service they receive.
• Interpersonal: Airline Customer Service Agents must be able to interact with customers in a positive, friendly and professional manner.
• Problem Solving: Airline Customer Service Agents must be able to quickly assess customer needs and respond with the best solution to solve the problem.
• Conflict Resolution: Airline Customer Service Agents must have the ability to stay calm and collected in stressful situations and be able to de-escalate conflicts.
• Customer Service: Airline Customer Service Agents must be able to provide excellent customer service at all times.
• Computer Literacy: Airline Customer Service Agents must be knowledgeable in using computer software and be comfortable using computers in a customer service environment.
• Multi-tasking: Airline Customer Service Agents must be able to manage multiple tasks at once and have the ability to switch between tasks quickly.

By including these skills on your resume, you can demonstrate to employers that you have the necessary skills to be a successful Airline Customer Service Agent.

What skills should I put on my resume for Airline Customer Service Agent?

When writing a resume to apply for an Airline Customer Service Agent position, it’s important to showcase the skills and qualifications that make you a top candidate. Here are some essential skills you should consider including on your resume:

• Interpersonal Skills: Airline Customer Service Agents must have excellent interpersonal skills to effectively communicate with customers and address their service needs.
• Problem-Solving: In order to quickly find solutions to customer issues, Airline Customer Service Agents must possess strong problem-solving and critical-thinking skills.
• Conflict Resolution: When customers are unhappy, Airline Customer Service Agents must be able to calmly and tactfully resolve any conflicts that may arise.
• Patience: Airline Customer Service Agents must be patient when dealing with frustrated or difficult customers.
• Attention to Detail: Airline Customer Service Agents must be able to pay close attention to detail in order to accurately enter customer information into the system.
• Diplomacy: To ensure customers receive the best service, Airline Customer Service Agents must use diplomacy when addressing customer concerns or issues.

By including these skills on your resume, you show employers that you have the qualifications to excel as an Airline Customer Service Agent.

Key takeaways for an Airline Customer Service Agent resume

When applying for a job as an airline customer service agent, it is important to make sure that your resume stands out from the rest of the competition. In order to do so, you should ensure that you include the following key takeaways in your resume:

• Prior customer service experience: In order to be a successful airline customer service agent, you must have experience working in a customer service role. Your prior experience working in customer service is essential in demonstrating your ability to handle customer complaints, provide solutions to customer inquiries, and handle sensitive customer data.
• Ability to work in a fast-paced environment: Airlines are notorious for having high customer turnover rates, meaning that the customer service agent must be able to work quickly and efficiently. Showcasing your ability to work in a fast-paced environment is essential in demonstrating your ability to keep up with the demands of the job.
• Knowledge of airline policies and procedures: Knowledge of airline policies and procedures is essential in being a successful customer service agent. Your knowledge of airline policies and procedures should be prominently featured in your resume, as this will demonstrate your ability to handle customer inquiries with ease.
• Flexibility to work various shifts: As an airline customer service agent, you may be required to work various shifts and hours. Being flexible to work various shifts is a must, and should be made clear in your resume.
• Knowledge of airline industry: Having knowledge of the airline industry is essential in being a successful customer service agent. Your knowledge of the industry should include an understanding of airport regulations, customer service best practices, and flight schedules.

By following these key takeaways, you can ensure that your resume stands out amongst the competition and increases your chances of getting the job. Good luck!

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

Airport Customer Service Agent resumes , made effortlessly | effortlessly

Rocket resume helps you get hired faster, everything you need to make your airport customer service agent resume, in one place, 10 minutes to make your resume.

Our smart tools make making a polished resume faster, so you can concentrate on landing that dream job

Use recruiter-approved bullet points

We'll suggest pre-written industry-specific text specifically aligned to every section of your resume

Over 2 million resume templates

Grab an existing template for your industry, or customize one so its just right for you

Make your resume, get hired faster

Download your resume and share it directly with hiring managers

Airport Customer Service Agent Resume

I. contact information.

II. Professional Summary

Experienced and committed Airport Customer Service Agent with 8+ years of expertise in ensuring exceptional service and smooth operations in the airport setting. Proficient in managing queries, complaints, and diverse traveler needs. Skilled in check-ins, boarding, and luggage claims, with a strong focus on safety, security, and customer satisfaction. Known for resolving conflicts effectively and maintaining positive relationships with customers, colleagues, and airline partners.

III. Education

Bachelor of Arts in Hospitality Management

[UNIVERSITY NAME], [LOCATION]

Graduation Date: April 2060

Relevant Coursework: Hospitality Operations Management: Principles of managing hospitality establishments, including hotels, food services, and guest relations. Customer Service Strategies in Hospitality: Techniques for delivering exceptional customer service and building lasting relationships in the hospitality industry. Tourism and Travel Management: Study of tourism industry dynamics, including marketing, tour operations, and transportation systems.

IV. Qualifications

Demonstrated ability to handle high-pressure situations and remain calm and composed while delivering efficient service.

Extensive knowledge of airport operations, including check-in procedures, security protocols, and baggage handling.

Strong attention to detail, ensuring accuracy in ticketing, boarding, and passenger assistance.

Proficient in utilizing airport technology and systems to streamline processes and enhance customer experience.

Proven track record of teamwork and collaboration, fostering positive relationships with colleagues and stakeholders to achieve common goals.

Adaptability: Flexible and quick to adapt to changing situations and priorities within the airport environment.

Empathy: Ability to understand and empathize with passengers' concerns and needs, ensuring a positive customer experience.

Teamwork: Collaborative approach to working with diverse teams and departments to achieve common goals and improve airport operations.

Attention to Detail: Meticulous attention to detail in performing tasks such as ticketing, baggage handling, and ensuring compliance with safety regulations.

Problem-Solving: Strong analytical skills and creative problem-solving abilities to address issues and challenges as they arise during airport operations.

VI. Work Experience

Airport Customer Service Agent at Skyline Airlines

Dates of Employment: January 20XX – Present

Conduct check-in procedures, assist with boarding, and address passenger inquiries, ensuring a smooth travel experience. Handle customer complaints efficiently, providing appropriate solutions and escalating issues when necessary to maintain high levels of customer satisfaction. Collaborate with security personnel and airline staff to ensure compliance with safety regulations and guidelines. Assist passengers with special needs, ensuring their comfort and safety throughout their journey.

Airport Customer Service Representative at Blue Horizon Airways

Dates of Employment: June 20XX – December 20XX

Manage boarding gates, coordinate with airline crews, and facilitate smooth boarding processes for passengers. Maintain up-to-date knowledge of airline policies and procedures to effectively assist passengers with ticket changes, cancellations, and other travel arrangements. Process luggage claims and track lost baggage, ensuring resolution promptly. Contribute to achieving customer service goals by consistently delivering excellent service and improving airport operations.

VII. Certifications

Airport Customer Service Certification – International Air Transport Association (IATA), July 20XX

Emergency Response Training Certification – Federal Aviation Administration (FAA), March 20XX

Conflict Resolution and Mediation Certification – American Red Cross, November 20XX

VIII. Languages

Fluent in English: Proficient in both spoken and written communication.

Spanish: Fluent (spoken and written)

French: Conversational (basic spoken and written skills)

IX. References

Available upon request

Resume Templates @ Template.net

Airline Customer Service Agent Resume Example & Writing Guide

Use this Airline Customer Service Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Airline customer service agents are the first point of contact for millions of passengers each year. They’re the ones who greet you at the gate when you board a plane, help you find your seat, and hand you your boarding pass. They also help with baggage and boarding procedures, provide flight information, and answer questions about fares, schedules, and travel routes.

Airline customer service agents are the smiling faces of their companies, so it’s important that you have a friendly, approachable demeanor when you’re interacting with customers. You should also be able to handle high volumes of calls and inquiries without becoming flustered or frustrated. And because many airline customer service agents work on commission, it’s important that you’re able to sell too—convincing passengers to buy more expensive seats or add on extras like insurance or checked bags.

Here are some tips and an example resume to help you write a customer service resume that will land you interviews with top airlines like Delta, United, and American Airlines.

Passionate airline customer service agent with more than five years of experience providing excellent customer service. Demonstrates a dedication to safety and a commitment to providing passengers with a positive travel experience. Eager to use skills and knowledge to help an airline company grow and succeed.

• Provided customer service to airline customers by responding to inquiries and resolving problems regarding reservations, ticketing, check-in, baggage handling, flight changes/cancellations, lost luggage, etc.
• Processed passenger transactions at the counter or through a computer system including issuing tickets for flights and checking passengers in for their flights.
• Maintained knowledge of current fares and schedules for all airlines served by the station as well as airport facilities and services available to customers.
• Assisted with marketing efforts such as providing information about new products or services offered by the company or participating in special events designed to promote travel on specific routes or within specific markets.
• Performed other duties related to position responsibilities as assigned by management including training support when needed.
• Answered customer inquiries and complaints via email, phone calls and in-person conversations to ensure a positive travel experience
• Assisted passengers with check-in procedures, boarding passes, baggage claim and transportation options (taxis/Uber)
• Maintained high level of professionalism at all times; consistently received compliments for exceptional service
• Ensured that lost luggage was delivered to the correct destination within 24 hours of its arrival at the airport
• Operated computerized ticketing system to process reservations, upgrades and frequent flyer miles
• Answered phone calls, email and live chat support requests from customers pertaining to their accounts
• Assisted in the maintenance of customer records through database entry and retrieval as needed by processing orders and renewals for products specified by customers
• Processed payments including credit card transactions via multiple payment channels such as telephone, web or point-of-sale systems

Industry Knowledge: Greeting, Check-in, Boarding, De-boarding, Baggage Handling, Security, Customer Service Technical Skills: Typing, Microsoft Office Suite Soft Skills: Communication, Customer Service, Conflict Resolution, Teamwork, Organizational Skills, Time Management, Phone Etiquette

How to Write an Airline Customer Service Agent Resume

Here’s how to write an airline customer service agent resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers,” you could say you “assisted 20+ customers daily, resulting in a 98% satisfaction rate.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.

Identify and Include Relevant Keywords

When you apply for an airline customer service agent role, your resume goes through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that are used most frequently. Then, try to use some of those same words in your resume.

Here are some of the most commonly used airline customer service agent keywords:

• Airline Reservations
• Customer Service
• Customer Satisfaction
• Customer Service Management
• Reservations
• Airlines Reservations System
• Airlines Operations
• Aviation Security
• Time Management
• Inventory Management
• Customer Contact
• Microsoft Access
• Customer Support
• Hotel Management
• Team Leadership
• Communication
• Customer Loyalty
• Negotiation
• Team Building
• Problem Solving
• Inventory Control

Showcase Your Technical Skills

Airlines are increasingly using technology to manage their operations, and many airlines now require their customer service agents to be proficient in computer systems and procedures. Some of the programs and systems that customer service agents are typically expected to be proficient in include: airline reservation systems, passenger check-in systems, and flight operations systems. Additionally, customer service agents need to be familiar with airline policies and procedures.

Pharmaceutical Scientist Resume Example & Writing Guide

Test proctor resume example & writing guide, you may also be interested in..., stage crew resume example & writing guide, sustainability director resume example & writing guide, hospital accountant resume example & writing guide, servicenow administrator resume example & writing guide.