customer service cover letter

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

Your interest in the role you’re applying for and why you’re interested in it.
Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
The qualities you have that make you an excellent team player.
The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

entry level customer service cover letter

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
Always highlight your relevant skills, experience, and qualities.
Use concrete examples to back up your claims.
Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

What a Perfect Customer Service Cover Letter Looks Like
5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

First and Last Name. Your full name should always be at the top of the page.
Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

Company Name. Write down the name of the company you’re applying to.
Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
Email address (optional). If possible, find the hiring manager’s email address and add it here.
Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

Dear Ms. Salgado
Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

Dear Customer Service Department
Dear Customer Service Hiring Team
Dear Human Resources Team
Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through.

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

Kind regards,
Respectfully yours,
Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

What To Know About Writing A Job-Winning Customer Service Cover Letter
The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

Customer Service
Communication
Flexibility
Organization
Team Member
Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

Customer Service Skills To Include On Resume

Open a copy of your target job description
Head over to ResyMatch.io
Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
Copy and paste the job description into the field on the left
Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

Example of Starting A Cover Letter With The Hiring Manager's Name

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

Example of Starting A Cover Letter With The Team & Company

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

Head to ChatGPT (you'll need to create an account – it's free)
Ask ChatGPT, “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note: I do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.”

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

The percentage by which customer complaints decreased
The average reduction in wait times for your calls
The retention rate of your clients
The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

Quality Impacts Perceived Value - Car Example

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

Start with a proven cover letter template from CoverBuild.io
Use ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
Start your cover letter with a personalized greeting for the hiring manager or team name
Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
Use a tool like Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Representative Cover Letter Examples and Templates for 2024

Cover Letter Examples
Cover Letter Text Examples

How To Write a Customer Service Representative Cover Letter

When writing your customer service representative cover letter , focus on how you can keep clients engaged and satisfied with the hiring company’s products or services. Also, emphasize your related skills, such as conflict resolution, payment processing, or finding fast solutions .

This guide will help you write a cover letter that gets you interviews for your next job as a customer service representative.

Customer Service Representative Cover Letter Templates and Examples

Entry-Level
Senior-Level

Customer Service Representative Text-Only Cover Letter Templates and Examples

Britt Gaines Customer Service Representative | [email protected] | (205) 123-4567 | 5681 W Pine St., Tuscaloosa, AL 35406

January 7, 2024

Amber Louis Human Resources Manager Hawthorne Global Aviation Services (205) 000-1234 [email protected]

Dear Ms. Louis,

As a Hotel Guest Services Representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.

I’ve garnered a reputation for effective communication, efficiency, proactivity and complaint resolution. I’ve also increased my proficiency with cash handling, customer management software, and MS office. Please consider these achievements and how your organization can benefit from my proven experience and commitment to excellence:

Multiple five-star reviews mentioning my name on Google and Yelp
Six Employee of the Month awards
Corporate recognition for stellar customer service

I am available to meet with you virtually or in-person to discuss how I can align my skills and goals with your company’s mission of providing professional, personalized service that exceeds expectations. Please contact me to set up an interview at your earliest convenience.

Britt Gaines

Greg Burgess Customer Service Representative | [email protected] | (123) 456-7891 | 123 My Road, San Francisco, CA 12345

January 8, 2024

Natalia Wingate Senior Hiring Manager Nordstrom (098) 765-4321 [email protected]

Dear Ms. Wingate,

Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom.

As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.

My most significant career achievements so far include:

Consistently exceeding my individual targets by up to 45% every month
Regularly receiving excellent customer feedback for going above and beyond to match them with the best deals and resolve queries and complaints
Achieving a turnaround time more than 40% quicker than the company average throughout 2019 and 2020

I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.

Greg Burgess

Elizabeth Hernandez Customer Service Representative | [email protected] | (123) 456-7890 | 62 Leigh St., Jersey City, NJ 81033

Ariel Wisler Hiring Manager HD Bank (320) 665-9901 [email protected]

Dear Ms. Wisler,

My twelve-year tenure as a customer service representative for Primary Bank has benefited banking clients and managers. I was recognized for my customer service skills by being named twice for “Employee of the Month” during 2020. I believe this resulted from my diligence in offering outstanding customer support and my consistent work ethic.

HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. HD Bank also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

Exceeded expected numbers for bank accounts opened and complications resolved every year since 2015
Resolved over 90% of customer issues on average, reducing the manager’s caseload
Led a customer service team of 25, with no turnover in the past five years
Customer Service Ratings were 97% during 2020 and 96% the preceding year

I am looking forward to discussing in more detail how my prior call experience and customer service skills can boost HD Bank’s customer satisfaction ratings and new account statistics. Please feel free to let me know the most convenient time to talk.

Ariel Wisler

A good cover letter usually has five sections, outlined below. When possible, connect each section back to the service organization and its stated hiring needs. The following advice and examples show how you can use this strategy to optimize your letter for each application.

At the top of the page, include:

Your resume contact header, which should give your full name, address , email, phone number, and LinkedIn or other social accounts if applicable
The recipient’s name, title, company, and contact information (when available)

(Note: Feel free to omit this section when sending your letter as an email message, as long as your contact details are part of your email signature.)

2. Salutation

Address your recipient by name – this is the quickest way to signal you’re sending a job-specific letter and not a boilerplate. If you can’t find the person’s name, use a variation of “Dear Hiring Manager” so your greeting is still tailored somewhat to each job opening.

Dear Nordstrom Hiring Manager:

3. “Hook” or introduction

Catch the reader’s attention by citing an achievement from your resume or a key credential the company seeks in applicants. Then, connect that highlight to your main strengths and overall candidacy for the advertised customer service representative role. Refer to the hiring organization by name to further convince the recipient you’re applying to them specifically.

As an alternative to the work highlight approach, you can set yourself apart by networking. Begin your letter by citing any personal or professional connections you have with the hiring manager. If someone at the organization alerted you to the job, use a line like “I was excited to hear from your colleague [Name] about [Company]’s new customer service representative opening.” Or, if you’ve already met your recipient, mention that with a line like “It was great speaking with you at the [event] last month.”

As a hotel guest services representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants, and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.

4. Job- or employer-specific paragraph(s)

This section is crucial, so think it through fully for each application in your job search.

On a separate document or sheet of paper, take 10 minutes to brainstorm why this customer service representative position or employer interests you based on the job posting. When you’re done brainstorming, review your notes: Do any stand out as important or persuasive? Adapt those points into one or two brief paragraphs that speak to the job opening at hand. By making this description a central part of your letter, you’ll have a better chance of persuading the manager to call.

Following this explanation, cite a few more of your customer service representative skills or achievements , possibly as bullet points.

HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. The company also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

Customer service ratings were 97% during 2020 and 96% the preceding year

5. Conclusion

Finally, request an interview and thank the hiring manager for their time and attention. Consider briefly restating why this customer service representative job interests you. You can also use this section to refer to your resume or other application materials. To end your cover letter, use a simple closing like “Sincerely” or “Best regards” and then your name.

Customer Service Representative Cover Letter Tips

1. show you can support clients and uphold company standards.

Start your letter with a clear example of your success in this role. As the title implies, a customer service representative doesn’t only help customers – they also represent a company’s brand or service philosophy. View your own work experience from this perspective, and choose a highlight pertaining to one or both of those objectives. For instance, maybe you earned a near-perfect score on the last client satisfaction survey. Or perhaps you co-developed a training program to help clarify and instill the team’s service values in new hires.

2. Explain why you're drawn to the opportunity

For example, maybe the firm has a reputation for thorough customer care. Or maybe the company is in telecommunications, a sector you’re eager to return to. Also, consider the role’s primary mode(s) of interaction with customers (phone, email, in person, and so on) and how that overlaps with your experience so far.

3. Highlight your other service skills

Use your bullet points list to cover your success in other key customer service areas, like payment processing, account retention, or conflict resolution. With each bullet, show how you applied the skill to drive a positive result. For instance, you could display efficiency by describing how you ranked No. 3 on your team for average email response time.

Customer Service Representative Cover Letter Frequently Asked Questions

What traits are useful to highlight in my cover letter -.

Desired qualities in customer service representatives include politeness, professionalism, clear communication, and a steady focus on solutions. Consider which of these traits best describe you, then give an example or two of how you’ve shown them in a work setting.

What’s the most important part of a cover letter? -

Any explanation you give for why the specific job opening or employer interests you. These details distinguish the cover letter from your resume and other application materials and can help you get past applicant tracking systems . They also set the stage for a good interview discussion about how you fit the role and the office’s work culture.

What credentials should I consider noting on my cover letter? -

An associate's or bachelor’s degree in related subjects like business, hospitality, public relations, or communications. If you have one or more of these credentials , including them can show hiring managers you have a strong knowledge base toward customer service. Also, if you’re applying to finance jobs, consider mentioning any required state license, or training you have on new regulations.

Craft a new cover letter in minutes

Get the attention of hiring managers with a cover letter tailored to every job application.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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5 Customer Service Cover Letter Examples for 2024

Customer Service (CS) Cover Letter
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Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your customer service resume and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Complement your resume and launch your career with our cover letter generator.

Customer Service Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Copy this text for your Customer Service cover letter!

123 Fictional Lane Port Chester, NY 10573 (123) 456-7890

January 18, 2023

Jessica Miata Talent Acquisition Manager, The New York Times Company 620 Eighth Avenue New York, NY 10018

Dear Ms. Miata:

I have long admired The New York Times’ commitment to integrity and objectivity, so I am excited to further your mission of offering straightforward customer care that serves readers and bolsters journalism. I share your goal of providing meaningful information to people around the world, and with two years of valuable experience, I can help you reach more customers, identify communication gaps, and strengthen customer relationships as your customer service specialist.

In my latest role as the technical customer service associate at SUNY Maritime College, I solved technical complaints from students and worked with a team to solve complex concerns. After recognizing common trends in customer complaints, I created SUNY’s Tech Assistance site, which provides articles and FAQ pages to answer common questions, such as student account password resets and account issues. Since the integration of this site, our CSAT score improved by 52 percent, and our ESAT score improved by 18 percent, freeing our time to work on other projects.

Despite success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the electrical engineering team to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public. After implementing these forums, our average issue count decreased by 20 percent, and our ticket backlog decreased from 50 to less than 20 tickets a week. Moreover, the forums increased our presence on campus, leading to three new hires in a semester.

I understand the importance of trust, respect, and collaboration between a corporation and its consumers. I would be honored to be your customer support specialist and challenge myself to provide better service and resolve customer account conflicts efficiently for The New York Times. Thank you for reviewing my application, and I would be happy to share more about my experience at your earliest convenience.

Kai Yamashiro

Enclosures: Resume Application

Why this cover letter works

Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the customer service job description .
Kai discusses how he went above and beyond to start two new initiatives, tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement.
If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments.

Level up your cover letter game

Relax! We’ll do the heavy lifting to write your cover letter in seconds.

Customer Service Representative Cover Letter Example

Copy this text of ryour customer service representative cover letter.

123 Fictional Avenue San Antonio, TX 78201 (123) 456-7890

November 20, 2023

Benjamin Moore AT&T 123 Fictional Lane San Antonio, TX 78201

Dear Mr. Moore,

AT&T’s way of prioritizing customer satisfaction and employing state-of-the-art technology to address client concerns has caught my eye for the longest time. In fact, your focus on delivering impeccable service, reflected in numerous customer loyalty awards, aligns greatly with my commitment to elevating customer experiences, hence this application to join your team as a customer service representative.

In my previous role with Wytec International, another communications company, I managed to respond to 128 customer emails daily with a 96% resolution rate, ensuring each case was resolved within 11 hours. I also oversaw the company’s primary social media customer service channels, addressing 91% of complaints within two hours of them being posted. This proactive approach increased positive social media interactions by 39%.

Moreover, I also provided remote desktop support and managed to attain a 78% first-call resolution rate, greatly enhancing customer satisfaction and reducing the need for follow-up support.

Being equipped with a blend of technical know-how and a genuine desire to assist, I’m more than eager to ensure every customer interaction speaks volumes about AT&T customer care excellence. Your endeavors to integrate advanced technologies with personalized service match my own aspirations in customer service.

My skills and passion would be a fruitful contribution to AT&T’s incredible team. I look forward to the opportunity to discuss my potential further. Thank you for considering my application.

Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

Copy this text for your customer service specialist cover letter.

123 Fictional Avenue San Diego, CA 92101 (123) 456-7890

Isabella Taylor Qualcomm 123 Fictional Lane San Diego, CA 92101

Dear Ms. Taylor:

Inspired by Qualcomm’s unwavering dedication to pushing the boundaries of wireless technology, I recognize the crucial role of customer service in such a progressive and dynamic sector. Hence, I’m enthusiastic about joining the company as a customer service specialist.

In my previous role at Zebit, I played the role of a customer service agent who used the Live Chat customer support feature, handling an average of 112 queries daily with a 91% satisfaction rate. My ability to learn customer behavior from these interactions using data analytics allowed the startup to enhance user experience, resulting in a 4.8% increase in customer retention.

Further, I honed my social media customer support skills at HouseCallPro where I worked as a call center agent and assisted the marketing team to revamp their Twitter and Facebook support channels. This change boosted the company’s positive customer feedback by 21%.

HouseCallPro is also where I put my Data Analytics skills to the test by identifying recurring customer pain points and playing a crucial role in designing personalized solutions. As a result, we witnessed a significant 36% decline in repeat issues, improving our first-contact resolution rate by a significant margin.

I’m eager to leverage my acquired customer support skills and knowledge at Qualcomm, ensuring every customer interaction depicts the organization’s commitment to innovation and the best support. I’m confident that my unique blend of expertise in providing assistance to customers will be a valuable asset and I look forward to the possibility of further discussing my fit for this role.

It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

Copy this text for your customer service manager cover letter.

123 Fictional Lane Alexandria, VA 20598 (123) 456-7890

Jim Oebker Senior Human Resources Manager, American Airlines 2401 S Smith Blvd Arlington, VA 22202

Dear Mr. Oebker:

The more I hear about your Let Good Take Flight initiative and your partnership with the American Red Cross, the more eager I am to join your team. I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent.

In my latest position as the customer service manager at Levi Strauss & Co, I established monthly goals for my team in accordance with safety requirements, and along with the store manager, conducted frequent observations to provide formal feedback on performance. Beyond just providing feedback, I individually coached struggling team members, which decreased employee turnover rates by 37 percent, increased resolution rates by 23 percent, and consistently exceeded monthly revenue goals.

I believe relationships are the most important part of any job, especially in aerospace, a dynamic, fast-paced environment that deals with a high volume of customers. I know I can build a stronger team and ensure customer loyalty as your customer service manager at American Airlines. Thank you for reviewing my application, and I look forward to discussing our passion for quality customer care in the near future.

Best regards,

Ivona Hennigar

Enclosure: Resume

If you can, include details about your experience that tie into something the company values. Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter.
If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
Find a way to marry your past accomplishments with the requirements or values in the job description.

Bilingual Customer Support Cover Letter Example

Copy this text for your bilingual customer support cover letter.

123 Fictional Lane Delray Beach, FL, 33446 (123) 456-7890

Gillian Fielding Client Success Advocate, Blackboard 5201 Congress Ave Boca Raton, FL 33487

Dear Ms. Fielding:

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

During my time as the head customer service representative at the Snowy White Library, I assisted over 60 patrons a week with technology, including printers/copiers, microfiche machines, and library computers. For each interaction, I logged the appropriate data into the library’s ticketing system and corrected any errors in previous logs. Because of my diligence, I boasted an 86 percent rate of first contact resolution and increased the library’s overall CSAT score to 44 percent.

Most recently, at Harmony Notes, I assisted Spanish and English-speaking customers through online interactions primarily regarding music support. As a non-musician, I primarily used Harmony Notes’ knowledge base to resolve customer concerns. However, I soon noticed a lack of quality in the knowledge base articles. I resolved to completely update the system and revised each article with thorough research and plain language in both Spanish and English. After this update, our customer retention rate increased to 84 percent and our customer effort score dropped to 3.

Blackboard makes learning easier with an intuitive system for both teachers and students. Your passion for education matches my own, as I am always striving to improve my work through knowledge. Whether learning to operate an old copier or researching a major 7th chord, I can learn anything with the right tools. I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

Respectfully,

Callum Brassard

If your experience doesn’t match what’s listed in the job description, shoot instead for the company’s overall values and how you’ve lived them out.
Incorporating tidbits like these can make a meaningful impact.
Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them?

Customer Service Resume

Need a resume to pair with your customer service cover letter?

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3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at.

Use the following steps to guide your writing process so you can write your best cover letter yet.

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit.

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it.

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications.

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone.

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info: Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

Formatting: Tempting as it is, leave your name out of your address if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date: Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

Formatting: Write out the full date with the month and day, e.g. January 5, 2023.

Inside address: Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting: A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern.

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal).

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

Formatting: Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body: This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion.

Formatting: Make sure your document is single-spaced but double-spaced between paragraphs.

Opening paragraph: Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one:

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep:

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading.

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3: Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize:

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth.

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph: Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this:

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more:

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature: If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature.

Formatting: If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink.

Enclosure(s): This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates.

Enclosures: Resume Application

Formatting: Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents.

Are You Ready for Your Next Customer Service Role?

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our resume tips and free resume examples will steer you in the right direction.

We also have modern resume templates to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now.

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start building your AI resume and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

Auto-magically create a winning cover letter for the job you want.

Customer Service Representative Cover Letter Example

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You should start your Customer Service Representative cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and briefly mention the position you're applying for. For example, "Dear [Hiring Manager's Name], My name is [Your Name] and I am excited to apply for the Customer Service Representative position at [Company's Name]." Following this, you should immediately highlight your relevant experience or skills that make you a strong candidate for the role. For instance, "With over X years of experience in customer service roles, I have developed strong problem-solving and communication skills that I believe would greatly benefit your team." This approach shows respect, professionalism, and a clear understanding of the role you're applying for.

The best way for Customer Service Representatives to end a cover letter is by expressing enthusiasm for the opportunity and eagerness to discuss their qualifications further. For example, "I am excited about the possibility of bringing my unique skills and experience to your team and would welcome the opportunity to discuss how I can contribute to your customer service goals." It's also important to thank the hiring manager for their time and consideration. This shows respect and appreciation, which are key traits in customer service. Finally, sign off professionally with a closing like "Sincerely" or "Best regards," followed by your full name.

In a cover letter, Customer Service Representatives should include the following: 1. Contact Information: This includes your name, address, phone number, and email address. 2. Salutation: Address the hiring manager directly if possible. If you don't know their name, use a general greeting like "Dear Hiring Manager." 3. Introduction: Briefly introduce yourself and mention the position you're applying for. You can also mention where you found the job posting. 4. Relevant Skills and Experience: Highlight your customer service skills and experiences that make you a good fit for the role. This could include your ability to handle customer complaints, your excellent communication skills, or your experience with specific customer service software. Use specific examples to demonstrate these skills. 5. Achievements: Mention any achievements or awards you've received in your previous roles that demonstrate your ability to excel in customer service. This could be something like "Improved customer satisfaction ratings by 20%" or "Recognized as Employee of the Month for exceptional customer service." 6. Company Knowledge: Show that you've done your research and understand what the company does and who their customers are. Explain why you're interested in working for them and how you can contribute to their goals. 7. Closing: End the letter by thanking the hiring manager for their time and expressing your interest in discussing the role further in an interview. 8. Signature: Sign off professionally with a phrase like "Sincerely" or "Best regards," followed by your full name. Remember, your cover letter should complement your resume, not repeat it. It's your chance to tell a story about your experiences and skills and show the hiring manager why you're the best candidate for the job.

Related Cover Letters for Customer Service Representative

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Related Resumes for Customer Service Representative

Customer service specialist resume example.

Customer Service Associate Resume Example

Customer service coordinator resume example, customer service lead resume example, customer service executive resume example, customer support specialist resume example, customer service manager resume example, senior customer service manager resume example, try our ai cover letter generator.

customer service representative cover letter

Crafting an Effective Customer Service Cover Letter: Examples and Tips

After doing a fair bit of online research, you’ve found a customer service job that meets all your requirements. You’re pretty confident you’re a good fit, your customer support resume is on point, and you’re ready to apply.

Then, as you fill in the online form, you realize you can add a cover letter.

You might wonder whether you really need it. After all, skipping this step will save you time and effort. Plus, it’s not mandatory, right?

The truth is that a cover letter, while it might seem like a demanding last step, will help you stand out over other candidates.

A good cover letter gives you the ability to showcase how your experience and skills relate to the customer service role you’re applying for in a way that a resume might fall short. Since it’s not mandatory, it’s also a great way to separate yourself from other applicants who aren’t willing to do the extra work involved.

The good news is that it doesn’t need to be complicated. Follow these tips and examples to create an attention-grabbing cover letter for your next customer service role that will convince the recruiter you’re definitely worth interviewing.

Why you need a cover letter for customer service roles

If you have a great customer support resume with relevant skills and experience, that’s the core of your application. It’s the ice cream scoop in your sundae.

But your cover letter is the cherry and sprinkles you put on top — it’s a chance to show your personality and make yourself stand out.

With a cover letter, you’re doing two crucial things for the recruiter or hiring manager:

You’re showing them you care enough about the job to spend extra time crafting a cover letter.

You’re making it extra easy for them to connect the dots between your skills and experience and the job’s requirements.

Those are both solid arguments for spending time on a cover letter, but there are other reasons, too.

Customer service is a competitive job market. Many roles — especially in today’s job market — receive hundreds of applicants (or more!).

Put yourself in a recruiter’s shoes for a moment. When you’re skimming dozens or hundreds of resumes, you’re likely seeing similar things over and over — bullet points of similar experiences, similar roles, and so on. With so much of the same, how do you make a choice?

When there are two (or twenty) similar candidates, the applications with strong cover letters will stand out. It’s a chance to demonstrate the value you can bring to the company by expanding on the bullets in your resume. Since writing and communication skills are two of the key customer service skills , it’s also a chance to put your abilities on display.

How to Hire for Customer Service: A Step-by-Step Guide

What to include in a cover letter for a position in customer service.

OK, you’re going to write a cover letter for your customer service role. Now what do you include in it ?

Here are a few things that a solid cover letter should contain.

An attention-grabbing introduction

In journalism, a good lead is everything. In his famous book “ On Writing Well ,” editor and writer William Zinsser wrote that, “The most important sentence in any article is the first one. If it doesn’t induce the reader to proceed to the second sentence, your article is dead.”

Replace “article” with “cover letter,” and you’ll understand why your introduction is so important.

Remember, a recruiter or hiring manager might be sifting through hundreds of applications. A strong introduction that grabs their attention can be the difference between being ignored and being asked for an interview.

A highlight of relevant customer service skills and experience

Highlighting your relevant customer service experience in a personable and engaging way is the number one thing to focus on when writing a cover letter. Your cover letter shouldn’t be a novel, so you need to be brief and carefully choose what to share, but this is how you make your job application come alive.

Let’s use an example.

Imagine you’re applying for a job where one of the required skills is the “Ability to learn quickly and under pressure.”

Your cover letter is the perfect chance to highlight how you’ve used this skill. For example, you could explain how, in your last role, you successfully learned to use a complex new internal tool and how, after a few weeks, you were helping other colleagues who struggled with the new system.

Brevity is key, but make sure you pick a few required skills to show your relevant experience. If you’ve held unique roles in your past — like the time you trained dolphins at SeaWorld — it’s also a chance to highlight how those unique experiences make you the best possible candidate.

An address to the hiring manager and company

By addressing the company and, if possible, the hiring manager, you’ll show that you took the time to research the company you’re applying to. When many people take a “spray-and-pray” approach to applying for jobs — applying for hundreds of jobs with barely a thought — this is how you demonstrate your genuine interest.

This doesn’t have to be long — even just including the hiring manager’s name is more than most — but it’s a prime chance to personalize your cover letter.

Customization of your cover letter for each application

Adapting your cover letter to each job application can bring a big return on your time investment, but it can seem the most demanding.

This doesn’t mean you need to start from scratch every single time.

Instead, craft a cover letter “template” that works for you and that you can tweak based on the role and job description. For example, if you’re applying for a role focused on phone support, you’ll address your experience with that channel. If the company only offers live chat support, you’ll pull out the phone support snippet and add in something more relevant. Just be sure you change all the relevant information (company name, who it’s addressed to, exact job title or position) on each iteration!

How to Snag (and Succeed at) a Remote Customer Service Job

Structuring a customer service cover letter that stands out.

A cover letter is like a story about you. Like all good stories, they have an introduction, a body, and a conclusion.

Introduction: Start by expressing your enthusiasm and interest in the role. What made you excited when you read the job post? Maybe you’re particularly interested in the product or you’ve followed the company (or used their product!) for years. Perhaps you enjoy writing and managing knowledge bases.

Your introduction should include:

Your personal details (name, address, email, phone number).

The hiring manager or recruiter’s details (if possible).

The role you’re applying to.

An opening paragraph.

Main body: The bulk of your cover letter is about highlighting relevant customer service skills and experiences. As we’ve mentioned, you need to connect the job requirements and responsibilities with your previous experience, ideally by providing real-life examples. The main body should contain:

Experience.

Qualifications.

Don’t write it in bullet points. Write in personable, conversational paragraphs. Imagine it’s your first, super-brief conversation with the hiring manager.

Conclusion: The last section of the cover letter is for you to reiterate your interest and thank the reader for reviewing your application. The conclusion is made of:

A closing paragraph.

Your signature.

7 Customer Service Resume Examples + Best Practices

Tips for writing an effective customer service cover letter.

What are the key elements that make the perfect cover letter? The best practices below are a good place to start:

Use a tone and style that matches the company: The language, tone, and style you would use when applying for a customer service position at a bank are not the same as if you were applying for a role at a tech startup. Startups tend to be more laid back and informal while banks are traditionally more formal. Be sure to research the company you’re applying to, paying attention to how they communicate. Matching your tone to your audience is an important customer service skill, and this is your chance to show it off.

Address specific job requirements with real examples: Your cover letter should provide plenty of real-life examples that show how you uniquely meet the requirements from the job description. Don’t overwhelm the reader with details, but make it obvious that your skill set fits what they’re looking for.

Demonstrate strong communication and interpersonal skills: Your cover letter should prove that you have great communication skills, which is the cornerstone of fantastic customer service. Don’t forget that the way you express yourself says as much (or more) than the specific words you use.

Be clear and concise in your writing: Use language that’s easy to understand. This isn’t the time to use fancy words or attempt to be too clever. Prioritize clarity and aim to highlight your relevance in as few words as necessary.

How to write a customer service cover letter with no prior support experience

What if you’re a total newcomer to the customer support industry and have no experience at all? Or perhaps you have support experience but want to break into the SaaS customer support industry ?

First, don’t be discouraged! Key customer service skills like empathy, adaptability, clear communication, and patience are transferable. They’re skills you develop in other fields — as a barista, teacher, salesperson, and even as a parent or caregiver — or through activities like volunteering or athletics.

If you have no experience in customer support, your cover letter is even more critical. Without it, your resume might not be enough to showcase those skills and how they’ll apply to the role you’re applying to.

On top of that, your cover letter is a great place to express your eagerness to learn and your customer-focused attitude.

Customer Support Job Description: Examples and Best Practices

Customer service cover letter examples.

Writing your first cover letter can feel daunting. Below are some examples based on experience level that might spark your creative juices.

#1: Entry-level customer service representative

Hampton, VA 23666

(343) 222-5555

[email protected]

March 10, 2024

Healthcare Inc.

Role: Customer Service Representative

Dear Jessica Smith,

I’m interested in applying for the Customer Service Representative role at Healthcare Inc. As a former barista at a large coffee shop, I made sure customers felt consistently cared for, turning visitors into regulars. Because of my customer service skills and friendly attitude, I was promoted within six months.

In my current position, I’ve become an expert in various aspects of customer service, like using clear communication, being attentive to detail, and having a problem-solving mindset. In the job description, you mentioned that you're looking for a candidate who learns quickly. While working at my current position, I had to learn a new cash management system, and within a few days, I was training others.

My colleagues (and customers!) would say I'm friendly, patient, and hardworking. I'm always trying to get better at what I do, picking up new things on the job and ensuring customers have a great experience. My passion for delivering a consistently great customer experience encouraged me to apply for this role at Healthcare Inc.

I understand how important it is to boost a company's mission through every customer interaction to create long-lasting loyalty. That's precisely the approach I'm excited to bring to Healthcare Inc., and it’s why I'm eager to grow with your team and work as a Customer Service Representative.

I look forward to discussing my experience with you. Please don’t hesitate to reach out if you need additional information.

Thank you for your consideration.

Best regards,

#2: Customer service representative

Role: Customer Service Representative

I recently came across the Customer Service Representative position at Healthcare Inc. in one of my favorite customer support communities. I’m excited to express my interest in joining your team!

With two years of experience in customer service, I’m confident in my ability to contribute positively to your organization.

In my current position at ACME Company, I've honed my communication skills by handling a diverse range of customer inquiries. Whether through email, phone, or chat support, I consistently prioritize clear and concise communication, resulting in a team-leading customer satisfaction score of 98% over the last two quarters.

I also see that you’re looking for someone who can build customer relationships. I take pride in developing rapport with clients at ACME Company, resulting in a 10% increase in repeat customers. By actively listening to their needs and providing personalized solutions, I've cultivated a positive customer experience that contributes to ongoing loyalty. In fact, sometimes customers ask for me by name. While I try to discourage that, I do love how it signals that they trust me to get the job done.

Based on the details I've provided, I think it’s clear that I have a genuine passion for customer service. I'm thrilled about the prospect of advancing my career at Healthcare Inc.

Thank you for considering my application. I’m looking forward to hearing from you about the customer service representative position.

#3: Customer service manager

Role: Customer Service Manager

I saw your job posting for a Customer Service Manager on the company’s website and immediately had to apply. With four years of experience in customer service, I’m confident in my ability to build and lead a successful support team.

Here are three key reasons why I believe I’m a strong candidate for this role:

Leadership skills: In my current position at ACME Company, I’ve been entrusted with leading a team of customer service representatives. I successfully implemented new training protocols that resulted in a 15% improvement in customer satisfaction scores within six months.

Problem-solving abilities: I pride myself on resolving customer issues efficiently. For instance, during my time at ACME Company, I encountered a challenging situation where a customer had a complex billing problem. Through asking good questions and collaborating with various departments, I was able to resolve the issue to the customer's satisfaction. I also identified and implemented a process improvement that reduced similar errors by 40%.

Adaptability and continuous improvement: In the fast-paced environment at ACME Company, I actively sought and implemented feedback from both customers and team members about how we could improve. One project I initiated led to a streamlined workflow and a 10% reduction in average handling time.

I am so excited about the opportunity to bring my skills and experience to Healthcare Inc. and to contribute to the achievements of your customer service team.

Thank you for considering my application. I look forward to hearing from you to learn more about the customer service manager position.

Cover letters are worth the time

Writing a thoughtful, personalized cover letter takes a lot more time than simply filling out a bunch of fields on a job application form, but it’s one of the single best ways to make your application stand out from the crowd, especially when you’re applying for popular roles in the competitive customer service job market.

By leveraging the tips and tactics shared here, you’ll be able to create a compelling cover letter that increases your likelihood of landing the customer service job you have your eye on — whether it’s your first role or you’re looking to advance your customer service career.

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Larry barker.

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content , a niche content marketing company that helps CX brands attract and retain customers.

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Customer Service Cover Letter Example

Show off your skills with an expertly prepared Customer Service cover letter that gets results. View our cover letter example below and writing guidelines to get a head start in writing the perfect introduction for a Customer Service role.

Customer Service Cover Letter

If you work in customer service, you are used to assisting others, but now the shoe is on the other foot.

You’re applying for a new job, and they want a cover letter.

The thought of this may or may not cause you to lose your nerves, in either case, it is always a good idea to be prepared.

First, you can use a resume template to make a stellar to write your resume, then comes the all-important introduction to your application, the cover letter.

How do you go about writing your cover letter?

If you write an unoriginal and generic cover letter, you may as well consider your application rejected before you even submit it.

So, the question is, how can you write a cover letter that is original and show off all your best qualities as a customer service representative ?

Luckily, there is a tried and tested method that will help you stand out from the other applicants.

In this guide, you’ll learn how to:

Write a cover letter if you have work experience
Write a cover letter if you have no work experience
Write your cover letter if you have an employment gap

It’s your turn to receive great service, let us assist you to write a great cover letter to win over any hiring manager.

Before attempting your own letter, it’s always best to see an example. Review the cover letter example below, as well as a resume example.

Hiring Manager’s name

Company name

Company address

Dear Mr/Ms. [Hiring Manager Name]

I would like to apply for the Customer Service role currently being offered by [Company] because I think I would be the ideal fit for the position. I am confident that my proven capacity to work with clients both over the phone and in-person and over 5 years of customer service experience could be of real benefit to [Company].

In my current job with [Current Company], I have excelled at providing friendly and constructive assistance to customers encountering issues with payments, late deliveries, and damaged purchases. I have also been able to help raise my department’s customer feedback approval rating by over 10% during the last 3 months and have responded to an average of 65 calls per day.

I will be delighted to bring this same ethos of excellence to the team at [Company]. If you have any questions to ask me about my experience and the role itself, I would be more than happy to discuss them during a face-to-face meeting.

Please, feel free to contact me between 4 – 6 PM on my personal phone number or at any time via my email address below. Thank you again for considering me for this position and I look forward to hearing from you soon.

Sincerely, Name

Address Phone number Email address

Samples are a wonderful tool, but also remember to use a resume builder if you want your resume and cover letter combo to get a hiring manager interested.

How to Write a Cover Letter for Customer Service with Experience

Every cover letter should show off your work experience and your qualifications, but having only that makes it the same as a resume.

It’s not only what you include in a cover letter, but how you include it as well.

You want to demonstrate your motivation to work for the company.

It’s also essential to also show how you will be a valuable employee thanks to your skills and experience.

If you don’t have a good cover letter structure , there’s a good chance the hiring manager will reject your application.

So getting your customer service cover letter right is so important!

Let’s take a look at a good example and a poor example of the beginning of a cover letter .

I am writing to submit my application for the customer service position. Along with this letter, I’ve included my resume. I have two years of experience and believe I’d be a great addition to your team .

Unfortunately, this example doesn’t say enough. The point it’s trying to make is clear, however, it won’t excite any hiring manager .

Have a look at a much better example below.

After 5 years of providing excellent customer service at GHM International, the vacancy at X company jumped out at me and seems like the perfect opportunity to continue improving and applying my skills. I’ve wanted to work for X company for a long time and can maintain customer retention at a rate of 40% that I reached over the past two years.

This example demonstrates achievement, your experience, and your motivation to join a new company.

The body of your letter should state the skills you have and your motivation for working at the new company.

To conclude your letter , ensure you review the company’s needs and how your experience and skills meet those needs.

Remember to keep it personal as well.

How to Write a Cover Letter with an Employment Gap

What if you’re looking for a new job after not working for a long period?

It isn’t always easy to find cover letter and resume examples for inspiration that include a gap in employment history.

With a gap in your employment history , you may think you have no shot of landing the job.

However, that doesn’t necessarily need to be the case.

There are good reasons you or anyone else may not work for a certain amount of time.

There are plenty of positives that can be gained from taking time off, maybe because you studied a master’s degree, or learned a new skill .

So what are some things you should include in your cover letter if you were out of work for an extended period?

Choose honesty: Don’t think a hiring manager won’t find out about your time off. If you don’t mention the reasons for your time off, they may come to the wrong conclusion. Briefly explain why you weren’t or couldn’t be working.
Don’t worry about all of your off time: If it’s a short amount of time, or it was a long time ago, you probably shouldn’t mention it.

When it comes time to interview, you should also prepare your answers .

You will most likely be asked a question or questions related to your time off .

However, remember to stick to the correct cover letter and resume format when creating your documents.

How to Write a Cover Letter for Customer Service With No Experience

Almost all quality job postings ask for it.

Experience. However, many of us don’t have much or any professional experience just yet.

If you see that on a job customer service posting, don’t give up hope .

Even with no customer service experience, you can create a cover letter that shows how your qualities match the vacancy and that you are a fantastic fit for the available position.

So just how can you wow the hiring manager without any experience ?

First, fully understand what the company needs . Do a good job of analyzing what they are asking for in the job vacancy and what the goals of the company are.

Once you do that, include your education and any internship experience to demonstrate that you are a good fit.

In the body of your cover letter, make sure to provide examples of your personality and internship or freelancing experience.

Using that information, relate your experience and attributes to the:

Needs of the company
Valuable skills desired by the company

Some other applicants may have more experience than you, but you can show you fill the company’s needs and be a valuable employee.

When writing the motivation statement, you have the opportunity to convince the employer you’ll outwork the rest of the applicants.

Customer Service Cover Letter Tips and Advice

Customer Service jobs are often highly competitive , so your Customer Service cover letter is going to need to do some heavy lifting. To stand out from the crowd, you’re going to need to give the recruiter confidence that you’re ready to succeed from the start.

First of all, demonstrate that you work well with customers. Any numerical statistics you can list will help you do that. These could include customer feedback ratings for your company or you personally (especially if you’ve helped achieve a significant improvement), the number of calls you took per day, or any other ideas that spring to mind.

Soft skills are key to getting the recruiter’s attention as much as hard skills . Abilities like friendliness, creativity, and communication go a long way in this field.

To really make an impression on a recruiter for a Customer Service job, try to express breadth as well as depth in your skillset. If you can deal with customers successfully through a variety of different mediums such as by phone, email, or in person , this can give you an edge over other candidates.

As always, don’t forget to tailor your letter to the job description being offered. Try to make sure that you appear to be the perfect fit for the employer to get the most responses.

Finally, don’t forget to check that your spelling and grammar are immaculate . You’re going to be communicating with hundreds, if not thousands of people in your new job, and showing you can communicate clearly and correctly will really help your case.

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Customer Service Representative

Customer Service Representative cover letter example

The purpose

Maximizing your chances, the power of empathy.

Customer service representatives are the lifeline when everyday things go wrong. From defective products to forgotten logins, customer service representatives help the rest of us fix problems and get back on our feet. While many customer service positions are gradually being automated, companies are looking for human representatives with great communication skills who can handle complex problems and provide quality care. Customer service jobs offer steady employment, often in call centers or the headquarters of large companies. These positions also make great entry points into a variety of other careers, especially sales associates or in marketing. So how do you get your foot in the door to this world of opportunity? You’ll need a great cover letter, of course.

If you haven’t already perfected your resume, that’s a good place to start. Make sure to check out this customer service-specific example guide, our cover letter templates and general resume writing guide.

Customer service representatives handle client requests, product issues and represent companies at the most basic level. Today’s job market is more technological and competitive than ever. Use our Customer Service resume example & guide to boost your chances of getting a great position!

Customer Service Representative resume examples & templates

Now it’s time to craft an exceptional cover letter that seals the deal on your perfect application. This guide, along with an effective cover-letter example will:

Look at why a convincing cover letter increases your chances of landing the job
Explain the building blocks of cover letter format with free examples, samples and templates
Explore writing strategies to help you build empathy with a possible employer
Help you create a cover letter full of personality and potential

Before we jump into the how of cover letter writing, it’s important to understand the why. By keeping your mission at the forefront of this process, you can build each part of your letter to be as effective as possible

Best format for a customer service representative cover letter, plus tips

Whether called an application letter, letter of interest or letter of motivation, a cover letter is one of the most commonly requested application materials. Why? Because it allows an employer to get a true sense for your personality and strengths before you ever set foot in the building for an interview. On your resume, the profile summary comes the closest to the mission of a cover letter, allowing you to express your interests and motivations in a few lines. A cover letter, however, gives you much more room to expand on the list of dates and titles that a resume can sometimes turn into. Have a mysterious gap in work history? Learned a key skill in an unrelated job? Have a notable success you want your new employer to hear about? Your cover letter is the perfect place to address all these questions with examples from your work experience.

Tailoring Your Cover Letter

One of the biggest mistakes that job seekers make during the job search is not tailoring their application to the job description. A professional cover letter not only explains why you excel at customer satisfaction and problem-solving but also why you are motivated to work for this specific company. You can use the job posting, website and general information about the company to tailor your letter to the exact position.

You should keep your cover letter, including heading and conclusion, to the length of one page, between 200-400 words. The goal here is not to cover every topic a hiring manager might ask about. Instead, you should remain focused on a handful of key points while encouraging the reader to get in touch for more information. You should also stick to an easy-to-read font and keep the size at 11 point. You can find more information about styling specifics in this overall guide on cover letters.

Occasionally, an application won’t specify whether a cover letter is actually required. In these cases, it may be easy to make the same mistake that a lot of other candidates do by saving yourself the trouble and submitting your application without a cover letter. Unfortunately, this is a surefire way to drag out your job hunt. A cover letter is just one piece of a complete application, but it’s vital for maximizing your chances of actually landing the job. There may be applicants with similar – or even better – resumes than you have, but a great cover letter can give you the edge. This is your opportunity to make a personal connection and convince an employer that you’re worthy of a shot.

Prioritizing customer care

Customer service standards are rising – rapidly. Research shows that 70 percent of consumers have paid a little extra to do business with a company that offers better customer service. Millennials in particular are increasingly willing to spend additional cash to be well taken care of. Conversely, more than half of survey respondents said they have forgone a planned purchase because of one negative customer service experience. Customers are also more likely to tell a friend about a negative interaction with a company than a positive one. Companies are learning that a poor service reputation can quickly spell trouble, while positive customer interactions can make business boom. That means hiring managers are looking for CS reps with great dispositions and customer-oriented mindsets to make personal connections that keep people coming back.

Need more inspiration? Have a look at our related administrative cover letter examples:

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Administrative Officer cover letter sample
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Call Center cover letter sample
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Front Desk Receptionist cover letter sample
Virtual Assistant cover letter sample

Customer service cover letter structure, writing examples

Some people are unnecessarily afraid of the cover letter writing process because they feel like it lacks structure. While it’s true that your cover letter is much more free-form than your resume, this basic framework for a cover letter will allow you to break down this task into a series of easy steps. Here are the key components:

The cover letter header
The greeting
The introduction
The letter body
The conclusion
The signature.

The good news is that these sections work well regardless of the company, field or job title you’re applying to, so learning to write a great cover letter now is a skill you can use for the rest of your career.

Dear Mr. Felsted, When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers. It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:

Personally served an average of 800 customers a week for thirty years
Built my own home with the products from my store – home improvement smarts
Customers trust employees who have experience and who are happy to share it.

Customer service has been a passion since I was serving mud pies to my sister as a child. While I might not have the energy to run my own store anymore, I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork. I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton

Customer Service Representative - Key components writing example

Cover Letter Header

In many large companies, hiring is done by a team of HR representatives so your letter will likely float from desk to desk. That’s why the main job of your cover letter header is to identify the document as belonging to you and to keep your contact information right at the reader’s fingertips. If sending a letter by mail, your physical mailing address and a formal letter heading will be appropriate. For online applications, however, you’ll want to stick to the most necessary information like phone number and LinkedIn to avoid taking up too much of that precious space where you convince them to give you the position. The goal of this cover letter section: Keep your name and contact info at the top of the document so that everyone who reads it knows who it belongs to and how to get in touch.

Align document styles!

The secondary purpose of your cover letter is to add professional and stylish formatting to an otherwise plain document. Before you finalize your formatting, make sure to pay attention to the image of the company you’re applying to. Bright colors and strong fonts work much better for some organizations and industries. When in doubt, it’s best to stick with trusted styles and professional color palettes. A professionally-designed template can help you get this balance right.

To appear even more put together, you can align the header styles of your resume, cover letter and any other job application materials you may be asked to submit. This will create a sort of “personal brand” – a visual stamp that ensures the reader remembers your application and sees you as a highly polished candidate.

Cover Letter Greeting

Your greeting may only contain a few words, but it is vital for setting the appropriate tone throughout the rest of the cover letter. Since customer service representatives work across industries, you may have several options depending on the formality of the company. When in doubt, “Dear” followed by the proper salutation and a last name works nicely in a variety of situations. If the company has a youthful feel, “Hi” or “Hello” may be appropriate, especially if sending the letter via email. The goal of this section: Address the reader in a respectful and company-appropriate tone using the recipient’s name if you have it.

Dear Mr. Felsted,

The power of a name.

It’s been scientifically proven that people have a positive neurological reaction upon hearing their own name. You can – and should – use this fact to your advantage by addressing the hiring manager or person responsible for reading your cover letter. This helps to establish a personal connection and also helps in showing that you care about the company and its values.

However, many customer service reps work inside large organizations where it’s almost impossible to tell who the hiring decision-makers are. There may even be too many to name in the greeting.

In this case, there’s no need to go to extreme lengths to address the letter personally. Instead, avoid the outdated and disinterested-sounding “To Whom It May Concern,” and opt for a greeting that uses the company name followed by “Hiring Manager” or a collective noun like “Team,” for example.

Cover Letter Introduction

Your opening paragraph is a crucial moment – after the first sentence, a hiring manager may have already decided whether to continue with the rest of the cover letter or not. Instead of the sleep-inducing “I am writing to express interest in your vacancy for a customer service representative…” make sure to give your introduction some spark. An illustrative anecdote, a bold statement or an attention-grabbing presentation of yourself are all good options. You should aim to come across as professional rather than eccentric while still making sure the hiring manager wants to read on. The goal of this section: Inject energy and passion into your letter right from the start, hook the reader’s attention and create a seamless transition into the body section.

When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers.

Cover Letter Body

The body section is where you can finally dive into all the great qualities that make you the ideal candidate for this role and company. Your goal is to prove that you have the right skills and disposition to make a great customer service representative for this product or service. To that end, you can use the STAR method to highlight all your notable achievements. First, briefly explain the Situation and the Task, and then reveal the Action you took and the positive Result it caused. In a customer service setting, you’ll probably have a lot of such interactions to choose from, so make sure to pick a common challenge that you handled exceptionally well or a particularly difficult situation that could also arise at this company. If the body section feels a bit overwhelming, you can also break it into two subsections. In the first, you’ll discuss your previous highlights and achievements, and in the second, you’ll explain your skills and qualities that make you a great customer service representative in this new company. The goal of this section: provide the strongest examples of your customer service skills and relate your current strengths and experience to this new position.

It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:

How to ace your customer service job interview

So you have been fortunate enough to land a job interview. Here's a list of questions and scenarios you might hear during your interview.

Cover Letter Conclusion and Signature

You’ve done an excellent job creating the strongest arguments about why you deserve this role, now it’s time to wrap it up and send it off. The best way to finish your closing paragraph is with a Call To Action. This line allows you to express passion and enthusiasm for the role and is a professional way to invite the hiring manager to get in touch. You may even choose to leave your contact information again in this section. Then, sign off with a company and position-appropriate signature like “Best,” “Best regards,” or “Sincerely,” The goal of this cover letter section: Encourage a hiring manager to contact you via your call to action, close the letter respectfully and on a positive note.

I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton

Customer service representative cover letter sample with no experience

You're in that Catch-22: You're looking for a job but all the listings ask for experience. How are you supposed to get experience if you can't get a job? You definitely need a stellar customer service representative cover letter to wow hiring managers from the start.

How do you write a cover letter with no experience? You focus on the qualities and attributes that make you a responsible, empathetic person. Employers know that some skills can be taught and others can't. A customer service representative needs emotional intelligence to understand what customers want and to solve their problems in a way that leaves them feeling good about the interaction. Inc. lists 13 signs of high emotional intelligence . When you write your letter, exhibit one or two of these in your appeal.

Remember that even if this is your first official job, you have probably held responsibilities either in school or life. Think about how these experiences translate into marketable skills and then relate that in your customer service representative cover letter. Your goal is to prove that you have the people skills and work ethic necessary and are willing and eager to complete any training you need to get the job done.

Writing psychology – cover letter tools and strategies

As a customer service representative, there are a few key traits you’ll want to convey regardless of the company you work for.

Patience: Customer service can be a frustrating role. Make sure you’ve shown that you have the ability to deal with all sorts of customers and keep your cool even when the customer cannot.
Assertiveness: How do you handle requests that you’re not allowed to fulfill? How do you maintain the customer’s image of the company even when you have to tell him or her no? A hiring manager will be interested to see how you can manage this delicate balance.
Ability to troubleshoot: You need to be knowledgeable both about the product you’re dealing with and the internal software you’ll have to use to log complaints and track accounts. These skills are some of the most in-demand for today’s customer service representatives.
Politeness: The future of a company’s business is in your hands. Show hiring managers that you can retain your polite and friendly composure even under pressure.

One way to write a highly-effective cover letter is to show your potential employer why you’re a good fit instead of just telling them. The weight behind your words can come in the form of numbers, anecdotes, facts and other evidence. Illustrating your worth in this way helps you utilize the psychological principle of belief-matching: the idea that people are more likely to respond positively to your message if they first believe you understand their problem. This principle takes on a double meaning in the world of customer service – you want to leave a hiring manager with the impression that you understand both the challenges facing their business and the challenges their customers face in relation to the company’s products or services.

Where to incorporate the empathetic approach

To maximize the effects of the belief-matching technique, begin incorporating it from the top of your writing, according to professional marketing expert Joanna Wiebe. Wiebe often uses this technique to drive online sales, but in this case, you are the product.

An anecdote is one of the easiest ways to show that you’ve handled similar situations before. But as a customer service representative, you’ll probably have a lot to choose from. The best option is the one that you think your prospective employer is most likely to relate to. Again, it’s important to keep the story short, straightforward and relevant to ensure success.

As a customer service representative, your goal is to be the bridge. A company can’t survive without customers, yet it also can’t afford to give every disgruntled caller everything they want. Clear and concise anecdotes can effectively demonstrate your ability to protect company interests while making sure customers leave satisfied with their interaction. Whether it’s troubleshooting and technical support, account and billing issues or general questions, each company’s customer service needs are slightly different. Make the most of your cover letter by doing some research into your potential employer’s business and customer service model in order to focus on strategies that work for them.

Customer service cover letter common mistakes

There are a few common mistakes that other candidates applying to customer service positions are likely to make. Get ahead by avoiding these pitfalls:

Generic letters: Hiring managers know when you’ve written a one-size-fits-all cover letter, changing only the greeting for each application. This might seem like a shortcut but it can seriously impact your chances of getting hired. Make sure to keep each letter relevant and tailored to the skills and experience needed for the job at hand.
Overly formal or complex grammar: In customer service, your whole goal is to sound natural and approachable – so why should your cover letter be awkwardly formal and full of phrases you would never say in real life? Writing in your own unique tone of voice while remaining professional is a much better option. And don’t forget to proofread.
Formatting errors: Before the hiring manager reads a word of your cover letter, they’ll be taking in the look and feel. Make sure the font is an appropriate style and size and that your colors or other design elements align with the feel of the company. Professional formatting tools can help.
Issues with tone: In customer service, tone is everything. No one wants to hire a candidate who is arrogant and presumptive. Likewise, someone who is overly modest about their accomplishments is likely to go unnoticed. And you certainly don’t want to appear like you’re begging for a job out of desperation. The trick is to remain assertive in your passion and experience while expressing appreciation for a potential opportunity.

Customer Service Representative - Common mistakes

When do customers ask for help?

Research shows that customers’ preference for self-service is growing. When people need help with simple questions, they often turn to online FAQs or apps before picking up the phone.

However, as the issues become more complicated, for example with billing and payment, people are much more likely to seek out human assistance. That means as customer service positions grow increasingly competitive, representatives are being asked to take on bigger challenges.

Key takeaways

A great cover letter will be key to landing a job in this competitive field where customer service representatives are required to troubleshoot increasingly bigger problems.
Tailoring your cover letter to each and every position you apply for is one of the most important ways to stand out from other applicants.
Follow the tried-and-true framework to structure your cover letter in an aesthetically pleasing and highly readable format.
Use the power of belief matching, especially at the beginning of your letter, to build empathy for the challenges of both the company and its customers.
Use professional design tools to avoid common formatting mistakes and make sure your cover letter appears polished and professional.

Now it’s time to get out there and land your customer service position. Resume.io makes the process easy with our expertly-designed cover letter builder to help you craft the perfect cover letter in just minutes!

Free professionally designed templates

15 Customer Service Cover Letter Examples

The Art of the Customer Service Cover Letter: Insider Tips and Templates

When it comes to landing a role in the dynamic field of customer service, your cover letter often acts as your first introduction to potential employers. It’s your opportunity to demonstrate not just your qualifications and experiences, but also your understanding of the company’s brand and your passion for helping others. Crafting a compelling cover letter can set you apart from a sea of candidates. In this guide, we’ll explore expert tips on creating an effective customer service cover letter and provide a list of 15 example templates to inspire your own.

Table of Contents

Tips for Writing a Compelling Customer Service Cover Letter

The importance of a well-crafted cover letter cannot be overstated. It’s your chance to speak directly to the hiring manager, showcasing your personality and how it aligns with the company’s values. Remember, customer service is all about making a positive impact from the very first interaction.

Personalize your letter for each application.
Highlight your customer service skills with specific examples.
Showcase your familiarity with the company and its products or services.
Convey enthusiasm for helping others and solving problems.
Keep your tone professional yet approachable.

Customer Service Cover Letter | Title

When crafting your customer service cover letter, focusing on particular skills can help you showcase your qualifications and fit for the position effectively.

General Examples:

Application for [Job Title] – [Your Full Name]
[Job Title] Application – [Your Full Name]
[Your Full Name] – Applying for [Job Title]
Resume Submission for [Job Title] – [Your Full Name]
[Your Full Name] Resume for [Job Title]
[Job Title] Role – Application by [Your Full Name]
Submission for [Job Title] Position – [Your Full Name]
[Your Full Name] – [Job Title] Applicant
Application: [Job Title] – [Your Full Name]
Expressing Interest in [Job Title] – [Your Full Name]
Experienced Customer Service Applying for [Company Name]’s Team Opening
Application: [Your Name] for Customer Service Representative at [Company Name]
[Your Name]’s Application for [Company Name]’s Customer Service Role
[Your Name]: Experienced Customer Service Profesional
[Your Name] – Application for [Position Name] at [Company Name]
Application Enclosed: [Your Name] for Customer Service Specialist at [Company Name]
Dedicated Customer Service Professional Seeks Position with [Company Name]

Customer Service Cover Letter | Key Skills | Keywords

Here are skills to highlight, along with relevant keywords that you should consider including in your cover letter to make a strong impression on hiring managers.

1. Communication Skills

Keywords: clear communication, effective listener, articulate, feedback, verbal and written communication

2. Problem-Solving Abilities

Keywords: resolve, troubleshoot, solutions, critical thinking, problem-solving

3. Patience

Keywords: patience, empathetic, understanding, calm demeanor

4. Technical Proficiency

Keywords: software, CRM (Customer Relationship Management), technical skills, platforms, database management

5. Product Knowledge

Keywords: product expertise, knowledgeable, informed, product training, proficient
Keywords: empathize, compassion, understanding, genuine concern, rapport

7. Positive Attitude

Keywords: positive attitude, optimism, enthusiasm, cheerful, positive outlook

8. Adaptability

Keywords: flexible, adaptability, versatile, quick learner, adjust

9. Time Management

Keywords: time management, efficiency, prioritize, organization, deadline-oriented

10. Teamwork

Keywords: teamwork, collaborate, team player, cooperation, colleague support

11. Attention to Detail

Keywords: meticulous, attention to detail, accuracy, thorough, precise

12. Conflict Resolution

Keywords: conflict resolution, mediation, dispute resolution, de-escalation techniques

13. Multitasking

Keywords: multitask, handle multiple tasks, juggle, time division, manage concurrent tasks

14. Customer-Centric Mindset

Keywords: customer-focused, customer satisfaction, exceed expectations, customer-first attitude, customer loyalty

15. Cultural Sensitivity

Keywords: cultural sensitivity, diverse, inclusivity, cross-cultural, global mindset

Incorporating these keywords into your cover letter in a contextual and genuine manner can significantly enhance your application. Remember, the goal is to provide concise examples demonstrating how you’ve applied these skills effectively in your previous roles or experiences. This approach not only optimizes your cover letter with relevant keywords but also paints a vivid picture of your capabilities and how they make you the best fit for the customer service position you’re aspiring to secure.

Customer Service Cover Letter Examples | Tips for a Compelling Letter

You can incorporate personal achievements, metrics, or results from your work experience to make a stronger impact. Here are examples of how you might include such information effectively:

“At [Previous Company], my customer service initiatives led to a 25% improvement in customer satisfaction scores within a 6-month period.”
“Successfully managed over 50 customer inquiries daily, maintaining a resolution rate of 95% within the first 24 hours.”
“Implemented a new feedback system at [Previous Company], which resulted in a 30% increase in feedback collection, providing valuable insights for service improvement.”
“Led a team that achieved the highest customer retention rate in the company’s history, at 98%, by introducing a pioneering loyalty program.”
“During my tenure at [Previous Company], I was part of a project that reduced average call handling time by 20%, significantly improving the team’s efficiency.”
“My customer follow-up strategy increased repeat customer rates by 40% within one year, directly contributing to the team exceeding our annual sales target.”
“Developed and executed training programs that increased customer service team’s NPS (Net Promoter Score) from 70 to 85 in one year.”

Including quantifiable achievements in your cover letter helps to validate your experience and skills. It demonstrates to potential employers not just what you’ve done, but how well you’ve done it, and suggests the potential value you could bring to their organization. Remember to tailor each statistic to the specific role and company you’re applying for, highlighting achievements that are most relevant and impactful.

Cover Letter Email for Customer Service | 15 Ways to Start

“Dear [Hiring Manager], I recently came across your job posting for a Customer Service Representative, and with my five years of experience in high-volume call centers, I am excited about the opportunity to contribute to [Company Name]’s team…”
“Hello [Hiring Manager’s Name], I’m writing to express my interest in the customer service position listed on [Where You Found the Job Posting]. With a proven track record of resolving customer issues and ensuring satisfaction, I am keen to bring my skills to [Company Name]…”
“Dear [Company Name] Team, My passion for excellent customer service and my experience as a front-line service agent make me a perfect fit for your team. I am particularly impressed by your commitment to [Company Value/Service]…”
“To Whom It May Concern, I have followed [Company Name]’s growth and am particularly inspired by your dedication to [specific aspect of customer service]. Let me share how my background in [related field] has equipped me to excel in customer service roles…”
“Dear Hiring Manager, The opportunity to work as a Customer Service Specialist at [Company Name] excites me because of your dedication to providing personalized solutions to customers, something I’ve always strived to do in my career…”
“Hello, I am passionate about building strong customer relationships and am eager to bring my expertise in customer service and [specific skill] to the [Job Title] role at [Company Name]…”
“Dear [Hiring Manager], Your job posting for a [Job Title] captured my attention. I believe that my experience in [Industry or Previous Job] has prepared me well to contribute positively to your team and enhance customer satisfaction at [Company Name]…”
“To [Company Name] Hiring Team, With [number] years of experience in customer-focused roles, I have developed a comprehensive skill set that I believe aligns perfectly with the [Job Title] position. My approach to customer service is rooted in [Briefly describe your approach]…”
“Dear [Hiring Manager], I’m excited about the opportunity to apply for the [Job Title] at [Company Name]. My previous role as [Your Last Position] taught me the importance of clear communication and creative problem-solving in customer service…”
“Hello, I’ve admired [Company Name]’s commitment to [mention something specific about the company or its mission]. Let me share how I can contribute to your team by enhancing customer experiences and fostering positive engagements…”
“Dear [Hiring Manager], With a strong background in [your field], I’m excited to apply for the [Job Title] role to leverage my expertise in enhancing customer satisfaction and loyalty for [Company Name]…”
“To the Hiring Team at [Company Name], Drawing on my experience in [Related Experience] and my genuine passion for helping others, I am confident in my ability to contribute effectively to your customer service team…”
“Hello [Hiring Manager], The role of [Job Title] at [Company Name] struck me as an outstanding opportunity to contribute my skills in [Skillset] and my commitment to excellent customer service…”

Templates | 15 Customer Service Cover Letter Examples

Simple template.

Title: Customer Service Specialist Application – [Your Name]

Dear Hiring Manager,

I am reaching out to express my enthusiasm in applying for the Customer Service Representative position at [Company Name], as advertised. My dedication to providing exceptional customer service, coupled with my experience and skills, aligns perfectly with the qualifications you seek. Inspired by [Company Name]’s commitment to customer satisfaction, as demonstrated in recent industry accolades and customer feedback[1], I am eager to bring my expertise to your team.

Dear [Company Name] Hiring Team,

I was thrilled to come across your opening for a Customer Service Representative on your company’s website. As a professional with over six years of experience in customer-focused roles, I believe I can bring valuable skills and a deep understanding of customer needs to your team.

During my tenure at [Previous Company Name], I was recognized for my ability to resolve complex customer issues, maintain high customer satisfaction rates, and build lasting relationships with customers. Through my experience, I have honed my problem-solving skills and developed a strong sense of empathy, enabling me to provide excellent service even in challenging situations.

Consequently, being part of [Company Name]’s renowned customer service team would provide an excellent opportunity to apply my skills and contribute positively to your customer experience. Thank you for considering my application.

Dear [Hiring Manager],

I am excited about the opportunity to apply for the position of Customer Service Manager at [Company Name]. With my comprehensive background in customer service leadership roles, I am confident I can drive customer satisfaction while enhancing team performance in your company.

In my previous role at [Previous Employer], I led a team of 25 customer service representatives, managed training initiatives, and implemented quality assurance measures that resulted in a 30% increase in overall customer satisfaction ratings. Moreover, I empowered my team to solve customer issues effectively, cultivating a proactive service culture.

I look forward to potentially bringing my leadership skills and passion for customer service excellence to [Company Name]. Your company’s values align with my customer-centric approach, thereby creating an environment where I believe I can thrive and make significant contributions.

Hello [Hiring Manager],

My interest in the role of Customer Service Specialist at [Company’s Name] is rooted in my passion for helping others coupled with my extensive experience in [mention relevant field]. I truly believe in the power of exceptional customer service in cultivating customer loyalty and driving business growth.

As a Customer Service Representative at [Past Company], I consistently exceeded my target KPIs and was recognized for my ability to handle high-stress situations with composure, resolve customer complaints effectively, and build successful relationships with customers.

Should the opportunity arise to join [Company’s Name], I am excited to leverage my skills and experiences to boost customer satisfaction rates and uphold your reputation for excellent customer service. Thank you for considering my application.

Example 4 | Customer Service Cover Letter Examples

Dear [Company Name],

I was excited to find the opening for a Customer Service Representative at [Company Name]. With over five years of experience in the customer service field, I am confident in my ability to contribute positively to your well-regarded team.

My work at [Previous Company Name] allowed me to develop a wide set of skills crucial to the customer service field. I honed my ability to resolve complaints, maintain customer relationships, and provide insightful feedback to the company to better customer experiences.

I am drawn to [Company Name] because of its commitment to making every customer interaction positive. I look forward to the potential opportunity to bring my experience and enthusiasm to your customer service team.

Dear [Hiring Manager’s Name],

As an individual who thrives on assisting others and solving problems, I am highly interested in the Customer Service Specialist role at [Company Name]. My professional background in customer service makes me a strong candidate for this position.

In my previous role at [Previous Company Name], I was recognized for my ability to quickly understand customer needs, recommend suitable products or services, and resolve issues promptly. This contributed to a significant increase in customer satisfaction and enhanced brand loyalty.

Joining a customer-centric organization such as [Company Name] aligns well with my personal values and professional aspirations. I’m eager to further discuss how my experience and commitment to excellent service can contribute to the continued success of your team.

Example 6 | Customer Service Cover Letter Examples

I am writing with great enthusiasm to apply for the role of Customer Service Agent at [Company Name]. My robust background in customer relations and my commitment to delivering outstanding service make me an ideal candidate for your team.

At [Last Job], I cultivated a knack for problem-solving and excelled in rapidly understanding client concerns, streamlining the resolution process. I’m particularly proud of leading a customer feedback program that led to a 20% improvement in service delivery. My approach focuses on listening attentively, empathizing with clients, and providing swift, effective solutions that leave customers feeling valued.

The culture of excellence at [Company Name] resonates with my professional ethos and I am excited at the prospect of contributing to your acclaimed customer service department. I eagerly anticipate the opportunity to discuss how my background, skills, and enthusiasms can be a perfect match for your team.

Hello [Company Name] Recruitment Team,

With a proven track record in customer service and a drive for excellence, I was thrilled to discover the Customer Support Specialist position at [Company Name]. Understanding the importance of the role your team plays in the company’s success, I am confident in my abilities to make significant contributions.

In my previous position at [Previous Employer], I not only handled incoming service inquiries but also contributed ideas that were implemented for a service improvement system, raising customer satisfaction ratings by 25%. My ability to blend strategic customer support with genuine empathy and technical knowledge helped me succeed in managing both customer expectations and the company’s operational capabilities.

Joining [Company Name] means committing to a team known for setting the standard in customer support. I am eager to bring my skills to your esteemed group and to continue the tradition of service excellence that your brand stands for.

I was instantly drawn to the opening for a Customer Service Coordinator at [Company Name] and am excited to submit my application. With extensive experience in both face-to-face and online customer services, I bring a well-rounded set of skills suited for this position.

My previous role at [Previous Company] allowed me to develop strong organizational and coordination skills, managing customer inquiries, and ensuring they were directed to the appropriate departments swiftly. I take great pride in my ability to manage multiple tasks while upholding the highest standards.

I admire [Company Name]’s dedication to customer satisfaction and would love to be part of a team that values both efficiency and quality of service. I am looking forward to discussing how I can contribute to the outstanding work being done at your company.

Dear [Company Name] Team,

I’m excited about the opportunity to bring my unique blend of skills to the Customer Service Advisor position at [Company Name]. Throughout my career, I’ve focused on delivering excellent service and building rapport with clients, aspects that I see are highly valued in your company.

My previous role at [Former Employer] involved a strong emphasis on effective communication and cross-department collaboration. My efforts contributed to a 15% decrease in customer complaints and a significant increase in customer retention rates. I have a proven history of turning challenging situations into positive outcomes and recognizing opportunities for service improvement.

The reputation of [Company Name] for customer service excellence is unparalleled, and I’m passionate about the possibility of contributing to such a customer-focused team. I look forward to the prospect of discussing how I could contribute to the success and growth of your service department.

Example 10 | Customer Service Cover Letter Examples

Hello [Hiring Manager’s Name],

Pursuing a new challenge within customer service, I was thrilled to see the opportunity for a Customer Experience Advocate at [Company Name]. My enthusiasm for providing top-notch service to customers is paralleled only by my proven track record in the field.

At [Current/Previous Employment], I’ve been integral in crafting memorable customer experiences, aligning service strategies with customer expectations, and contributing to team training and development programs. My dedication was recognized through multiple ‘Employee of the Month’ awards and through positive feedback from a loyal customer base.

[Company Name]’s commitment to innovation in customer service is inspiring, and I would be honored to contribute to such a visionary team. I am enthusiastic about the chance to discuss how my experience and customer service philosophy can align with the goals of [Company Name].

Example 11 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position listed on your website for [Company Name]. As a highly dedicated customer service professional with over five years of experience, I put a premium on customer satisfaction. The idea of fulfilling [Company Name]’s customer service standards and contributing to your continued success has, therefore, highly motivated me to apply for this role.

During my previous role at [Previous Company], I managed an array of customer inquiries from initial contact to resolution, which honed my problem-solving skills and my ability to remain calm under pressure. Thus, providing excellent customer service was always my top priority and it was highly recognized by our clients. Further, my proactive approach resulted in a notable improvement in customer satisfaction and loyalty levels.

Moreover, I implemented the use of [Specific Software/Tool] which streamlined our processes and improved our productivity by 30%. I also conducted training sessions for my peers on effective usage, further enhancing team performance. I believe these experiences can be beneficial for [Company Name].

Example 1 2 | Customer Service Cover Letter Examples

I am thrilled to apply for the Customer Service Representative position at [Company Name], a brand I have long admired for its unwavering commitment to customer satisfaction. Over the years, I have closely followed [Company Name]’s innovations and how you’ve consistently prioritized the customer experience. This resonates deeply with my professional values and career objectives. My background in customer service has equipped me with the skills to contribute to your team positively and sustain the high standards [Company Name] is known for.

During my tenure at [Previous Company], I was challenged with managing over 100 customer interactions weekly. These ranged from simple inquiries to complex service issues. This experience has not only refined my problem-solving capabilities but has also enhanced my resilience and adaptability in high-pressure situations. I believe these skills are ideally suited for the dynamic environment at [Company Name], where exceptional customer service is paramount.

At my last position, I spearheaded the implementation of a customer feedback system that led to a 20% increase in satisfaction ratings. By identifying and addressing critical areas for improvement, we fostered a more customer-centric culture. I am eager to bring my passion for innovation and continuous improvement to [Company Name], contributing to your team’s efforts to elevate customer satisfaction to new heights.

My passion for building and sustaining strong customer relationships aligns perfectly with [Company Name]’s philosophy of creating lasting connections. This passion, combined with my career experience, has provided me with a nuanced understanding of diverse customer needs and preferences. I am excited about the opportunity to leverage this insight to contribute effectively to your team and help maintain [Company Name]’s reputation for outstanding customer care.

Thank you for considering my application. I am looking forward to the opportunity to discuss how my background, skills, and enthusiasm can contribute to the exceptional customer service for which [Company Name] is renowned. The possibility of being part of your team and contributing to your mission is incredibly exciting to me.

Example 1 3 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position. With more than five years of experience working in high-volume call centers, I have developed a resilience and efficiency critical for success in such environments. These roles have taught me the importance of fast yet thoughtful customer service – balancing quick response times with comprehensive, empathetic support. I believe this blend of skills will make me a valuable addition to [Company Name]’s customer service team.

My dedication to enhancing customer experience through effective communication and innovative problem-solving has always been at the forefront of my career. These responsibilities have not only honed my skills but also deepened my commitment to this crucial aspect of [Company Name]’s operations. I am eager to bring this dedication to your company and support your continued commitment to outstanding customer service.

As I look forward to possibly discussing my application further with you, I have attached my resume for your consideration. I am particularly excited about the opportunity to explore how my background and skills in customer service could support and further [Company Name]’s objectives and contribute to your success story.

Through my previous roles, I have maintained high customer retention rates and adeptly handled challenging service scenarios, demonstrating both my competence and dedication. I aim to bring my proven track record and my commitment to excellence to the talented team at [Company Name], contributing to your esteemed reputation and continued success.

Let’s discuss how my experience in aligning customer service protocols with company goals can translate into value for [Company Name]. My hands-on experience in strategizing and implementing customer service improvements could prove beneficial in advancing your mission to provide outstanding customer experiences.

Example 1 4 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position in your esteemed organization. Having greatly admired [Company Name]’s approach to customer service, I am enthusiastic about the possibility of being part of such a reputable team. Your commitment to setting the industry standard for customer care is both inspiring and aligns perfectly with my professional aspirations. I am eager to contribute my skills and dedication to your continued success.

My proactive approach to customer feedback and my commitment to continuous improvement have been the cornerstone of my customer service philosophy. These qualities, coupled with my ability to learn and adapt quickly, are what I am keen to bring to [Company Name]. I am convinced that together, we can continue to improve and refine our approach to meet and exceed customer expectations.

I believe my ability to translate customer needs into actionable solutions uniquely positions me as a fitting candidate for [Company Name]. My enthusiasm for engaging with customers and resolving their issues has always driven my success in this field. I look forward to the opportunity to bring my skills and dedication to your esteemed team and am eager for your feedback on my application.

Facing and overcoming various customer service challenges has sharpened my adaptability and solution-finding skills, traits I am excited to offer to [Company Name]. These skills, honed through years of experience, enable me to tactfully handle any customer issue and turn challenges into opportunities for improvement.

As someone who puts a premium on customer satisfaction, I am motivated by the chance to fulfill [Company Name]’s customer service standards and contribute to your success. The opportunity to work with a team that shares my commitment to excellence and to contribute to your mission is one that I value highly.

Thank you for considering my application. I look forward to the opportunity to further discuss how I can contribute to [Company Name]’s team and objectives.

Yours sincerely,

[Your Name]

Example 1 5

As a dynamic customer service professional with extensive experience, I am eager to bring my skills in communication and problem-solving to the [Job Title] position at [Company Name]…”

In addition to my professional skills, I am fluent in Spanish and English which I believe could be an asset as [Company Name] continues to serve diverse communities. I am confident that my strong communication skills and the ability to handle difficult customer situations with a patient approach would allow me to contribute to [Company Name] immediately.

I am eager to bring my unique blend of skills and experience to your team and believe that I could make effective contributions to [Company Name]’s customer service department. I am excited about the opportunity to work with a dynamic, forward-thinking company like [Company Name] where I can put my diverse skill set and knowledge into action.

Thank you for considering my application. I look forward to the possibility of contributing to [Company Name], and I am ready to discuss the insights and perspective that I can bring to your team.

Customer Service Cover Letter Examples | Examples & Tips for a Compelling Letter

The perfect cover letter can open doors and create opportunities. With the advice and templates provided, you’re well on your way to crafting a cover letter that not only stands out but also resonates with hiring managers in the customer service industry. Remember, the goal is to showcase your ability to serve and delight customers, contributing positively to the company’s success.

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Customer Service Representative - Augusta Airport

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Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Thursday: 2:00pm-12:00am
Friday: 1:00pm-9:00pm
Saturday: 1:00pm-9:00pm
Sunday: 2:00pm-12:00am
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must have a minimum of 1 year prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years

Perks and Benefits

Health and wellness.

HSA With Employer Contribution
Short-Term Disability
Long-Term Disability

Office Life and Perks

Company Outings
Happy Hours

Vacation and Time Off

Personal/Sick Days
Paid Holidays
Paid Vacation
Volunteer Time Off

Financial and Retirement

401(K) With Company Matching

Professional Development

Promote From Within
Mentor Program
Access to Online Courses
Internship Program

Diversity and Inclusion

Diversity, Equity, and Inclusion Program
Woman founded/led
Veteran founded/led
Employee Resource Groups (ERG)

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2024 Customer Service Cover Letter
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Customer Service Representative Cover Letter (Example and ...
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Customer Service Cover Letter Example & Free Template
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Customer Service Cover Letter Example. Dear [Hiring Manager Name], My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate.
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How To Write a Customer Service Cover Letter in 7 Steps
Learn how to create a customer service cover letter that showcases your skills, qualifications and interest in the role. Follow seven steps and see examples of cover letters for different customer service positions.
Customer Service Cover Letter Examples & Ready Templates
Learn how to write a customer service cover letter that stands out from the crowd with these tips and samples. Find a template you can copy and adjust in minutes.
Customer Service Representative Cover Letter Example
The cover letter starts with a direct and engaging introduction, expressing genuine interest in the customer service representative position. 2 Relevance of experience: The candidate highlights over eight years of experience maximizing customer satisfaction, establishing their expertise and qualifications for the role.
5 Customer Service Cover Letter Examples for 2024
Learn how to write a compelling cover letter for customer service roles with five examples and a template. Find out how to highlight your skills, achievements, and alignment with the company's values and goals.
Customer Service Representative Cover Letter Example
Learn how to write a professional cover letter for a Customer Service Representative position with this template and tips. See examples of strong and weak cover letter introductions, body, and closings.
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Learn why a cover letter can help you stand out in customer service job applications and what to include in it. See examples of effective cover letters for different roles and situations.
Customer Service Cover Letter Example
Learn how to write a cover letter for customer service with or without experience, and with or without an employment gap. See a sample cover letter and resume, and get advice on how to stand out from other applicants.
How To Write a Customer Service Cover Letter (With Examples)
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Customer Service Cover Letter Sample
Learn how to write a customer service cover letter that showcases your skills and achievements. See a sample letter for a customer service manager role and get tips on salary, skills and industries.
Customer Service Representative cover letter example
Learn how to write a convincing cover letter for customer service jobs with this guide and sample. Find out why a cover letter is important, how to tailor it to the position and company, and what to include in each section.
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Learn how to write a compelling customer service cover letter with expert advice and 15 templates. Showcase your skills, experience, and passion for helping others and solving problems.
Customer Service Cover Letter Examples & Templates
Find out how to write a customer service cover letter that showcases your skills and experience. Browse examples for different customer service jobs and get tips from a career advice expert.
Customer Service Representative Cover Letter Examples (2024)
Learn how to write a customer service representative cover letter with or without experience. See two samples and get expert tips on how to impress the hiring manager.
Customer Service Representative
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment ... Cover Letter (Optional) Use a .doc, .docx, .pdf or .rtf (100MB) Review Application ...

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What to Include in a Customer Service Cover Letter

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An excellent customer service cover letter gets you hired.

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Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

#1. Put Contact Information in the Header

#2. Address the Hiring Manager

#3. Write an Eye-Catching Opening Statement

#4. Use the Cover Letter Body for the Details

#5. Wrap It Up Professionally

#1. Match Your Resume

Or Use A Cover Letter Template Instead

#2. Mention Skills And Other Keywords

#3. Proofread The Final Draft

Key Takeaways

Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

How To Address A Customer Service Cover Letter

The 8 Best Customer Service Cover Letter Templates

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

The Best Customer Service Skills To Include On Your Cover Letter

1. Leverage The 20 Best Customer Service Keywords

1. Use The Hiring Manager's Name

2. Use This Formula: To The [Department] Team at [Company]

3 Customer Service Cover Letter Examples For 2023

Customer Service Cover Letter Example #1: A Traditional Background

Customer Service Cover Letter Example #2: A Non-Traditional Background

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

2. Include Measurable Metrics And Outcomes

3. Match Your Cover Letter And Resume Design

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

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Customer Service Representative Cover Letter Examples and Templates for 2024

How To Write a Customer Service Representative Cover Letter

Customer Service Representative Cover Letter Templates and Examples

Customer Service Representative Text-Only Cover Letter Templates and Examples

2. Salutation

3. “Hook” or introduction

4. Job- or employer-specific paragraph(s)

5. Conclusion

Customer Service Representative Cover Letter Tips

2. Explain why you're drawn to the opportunity