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Cloud Service Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the cloud service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Establish and mange relationship with key customer leadership and stakeholder
• Define key measures and periodically review them with the customer
• Take charge in explaining any high severity incidents, root causes and resolution efforts
• Coordinate with other related manage service towers or service providers and ensure a unified Dell solution is represented to the customer
• Develop account plans for the assigned customers including forecast and projections of growth
• Responsible for profit goals and effectively manages LOB account P&L and forecasts
• Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model
• Partner with a team member to support all Hosted and Managed client upgrades, migrations and implementations and to provide vacation coverage
• Improve current processes that will allow for quicker implementations
• Clone Colleague environments to refresh development accounts
• Work on documenting client environments and processes
• Provide technical advice for internal and external clients
• Work on implementation and migration standards
• Review customer workload for optimization, correction and feedback to CSM
• Providing operational support of the HyCS on-premise infrastructure, including the development and the staging Azure Pack instances and the production Azure Pack instances (those in global hosting centres only) and for their public cloud components
• Customer relationship management including maintaining relationships with suppliers and territory Cloud Service Managers
• Providing relevant, accurate and up to date information
• Responding to questions on HyCS raised through the Spark pages, when requested by the HyCS Service Manager
• Monitoring billing for the use of the public cloud by the development and staging environments
• With others, developing and promoting the HyCS
• With others, providing consultancy to CSMs/COTs
• Creative thinking, willingness and ability to quickly learn and explore new concepts and technologies
• Excellent communication ability both internally and externally
• Excellent team player, with strong communication skills, passionate about his/her work, self-motivated and driven
• Strong customer and quality focus
• Solid knowledge of SQL programming. Knowing database design and query tuning is
• Having good communication and presentation skill
• Availability for 12 months
• Knowledge or familiarity with at least one example from each of the following categories
• Proactive work attitude and ability to drive project or task
• Good understanding of software engineering

15 Cloud Service resume templates

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• Acting as point of contact for the business on support issues across a number of business-critical applications
• Prioritising and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate
• Monitoring of critical applications and management of issues arising from alerts
• Application maintenance related activities, such as month-end processing, license administration and environment management
• Involvement in a number of small projects ranging from infrastructure / software upgrades, to business-driven enhancements
• Testing of changes impacting CAF applications
• Involvement in application build and deployment activities
• Oracle Applications development experience
• Oracle Open Interface and API experience
• Performance Tuning of SQL and PL/SQL
• Experience with Enterprise Reporting tools

Cloud Service Provider Sales & Marketing Manager Resume Examples & Samples

• BA/BS degree in Computer Science, Computer Engineering or a related discipline (MBA preferred)
• 5+ years work experience for a Server OEM, cloud ISV, or cloud company - being able to combine the deep understanding of data center equipment technologies and ecosystem with the enterprise server technologies and ecosystem
• 5+ years work experience in virtualization and cloud. Having a deep understanding of the value of virtualization/cloud technologies and the ecosystem

Cloud Service Delivery Manager Resume Examples & Samples

• Deliver exceptional customer experience to customers that have bought cloud services
• Understand customer's unique needs, make use of Dell resources to bring solutions and innovation to help customer meet their business objectives
• Develop delivery management core processes and standards in cloud based account management discipline in Dell

Director, Cloud Service Security Resume Examples & Samples

• O Establishes trusted relationships with vCloud Air executive leadership across all aspects of the business unit
• O Identifies and brokers core information security capabilities from IT Security into cloud service portfolio
• O Sets appropriate success metrics and consistently drives execution
• O Partners with other engineering teams and executives to develop short- and long-term security, product and service strategies
• Collaborates with other teams to solve security problems with minimal disruption to other business functions
• Oversees all security hardware solutions in production for vCloud Air
• Manages the investigation and troubleshooting of security issues to determine root cause and drive solutions
• Continuous improvement of policies, procedures and technology
• O Focuses on developing talent to build deep domain expertise
• Assists in the growth of employees through coaching, training and career development activities
• Manages a mixed-specialty team that includes network and system engineers, as well as "traditional" security engineers
• Interacts with industry experts, partners, internal staff and auditors
• Works effectively as part of a geographically distributed team
• Occasional travel is required (domestic and international)
• O 7+ years of experience in Information Security, Infrastructure and Security Engineering/Operations
• Capable of leading and motivating a team of security staff in a challenging, dynamic and global environment
• Strong distributed systems and architecture knowledge
• Experience in a fast-paced, 24/7 environment with strict change control
• Previously managed a minimum of 5 direct reports
• Minimum 3-5 years related people management experience
• Bachelor's in Engineering/Computer Science or related industry (or equivalent experience)
• Infrastructure Security knowledge and experience
• O Strong information security domain knowledge
• O Masters in Engineering, computer science,
• Prior understanding of Agile/Scrum methodologies
• Experience with multi-tiered mission-critical systems
• Solid hands-on technical background particularly in understanding highly complex, multi-platform environments (servers, storage, networks, security, virtualization, systems monitoring and management)

Cloud Service Providers Innovation Architect Resume Examples & Samples

• Experience with orchestration platforms, especially OpenStack
• Hands on experience using on Amazon Web Services, Microsoft Azure, and/or IBM Softlayer
• Experience with data management and storage solutions (NetApp skills would be advantageous)
• Demonstrated ability to create new solutions which incorporates best-of-breed components from multiple sources
• Customer-facing experience supporting business development and/or sales teams – 6+ years
• Direct experience working with CSPs over the past 2 years
• Lead an architectural engagement effort with emerging CSP in order to qualifying the market opportunity and confirm NetApp’s technological and business model fit
• Engage with CSP ecosystem partners to develop solutions that provide a competitive edge and compelling value proposition
• 10+ years of relevant work experience is preferred

Cloud & Service Provider Senior Solution Architect Resume Examples & Samples

• Higher education to degree level or similar, Engineering degree preferred
• Certification or equivalent knowledge in at least one of the following areas; MSCE and/ or CCXX (or similar areas)
• 5+ years experience of working with or for a Service Provider in a technical and/or business development capacity
• 4+ years Sales Engineering experience in a mixture of networking, UC, Video, or Voice applications and customer account development with experience in voice/ video
• Experience as an architect in SP environment
• Knowledge of IETF, ITU, IMS and associated 3GPP standards
• Capable of designing solutions for 3G/4G/LTE environments
• Experience with Communications and Networking solutions (IP, UC solutions, Telephony, Video) including underlying technologies (IP,SIP, H323 etc)
• Seasoned creator of presentations, solution proposals, and business cases
• Excellent customer focus and adaptability
• Experience and comfort level in configuring and orchestrating demonstrations of solutions

Cloud Service Operations Manager Resume Examples & Samples

• As part of the Cloud Ops Engineering leadership team, help the company’s transformation to cloud
• Ensure our cloud services are operational 24x7x365 with global performance. Manage and improve our cloud production site through our Service Operations Center with staff, tools, processes, monitoring and communication
• Drive technical, process, organizational transformation to deliver a world-class, global Service Operations Center. Develop and deliver these strategies to executives and customers
• Closely partner with highly technical software and operations global engineering teams to understand, mitigate and address production risks while enabling agility
• Manage our change management, incident management and problem management processes
• Deliver crisp and accurate internal and external communication as it relates to production maintenance and outages
• Manage Service Operations Center monitoring dashboards and tools. Deliver production health metrics to drive service improvements
• Manage vendor relationship, negotiations, budget and escalations

Hybrid Cloud Service Provider Solutions Architect Resume Examples & Samples

• Present VMware’s vCloud Suite vision, strategy and product roadmaps to customer and partner executives and VMware technical leadership
• Provide expert technical architectural support and guidance for cloud in the product incubation phase and during the development of emerging solutions and services
• Be the subject matter expert to deliver technical assistance for field and partner engagements in managing or consulting on Global CoE focus areas regarding initial implementations for emerging solutions and service offerings
• Work collaboratively with Product Management and Engineering during the development, launch and continuing refinement of VMware’s vCloud Suite products and solutions. Be the conduit back to the field for enablement and readiness for updates and changes to the product roadmap
• Background working with partners to develop new solutions for cloud based
• Customer-facing experience supporting business development and/or sales
• Lead an architectural engagement effort with emerging CSP in order to
• Specialized knowledge in breadth and/or depth of a relevant technical nature
• Peer community activity, open source contributions, presentations available in a public format (YouTube, SlideShare etc) and other thought leadership examples are sought

IT Cloud Service Life Cycle Manager Resume Examples & Samples

• Gather and map customer’s requirements is a clear and articulated functional and non-functional requirements to business and technical stakeholders. Prepare solution presentations for internal and external customers
• Participate-in or lead analysis, pre-studies and feasibility studies of an existing or planned solution with internal and external customers. Able to work with given restrictions and constraints in order to match customer’s requirements
• Able to be a technical writer for new services and industrialization of cloud based services
• Support the MS IT Engagement Directors and the Project Managers in breaking down the solution into activities and provide estimations to for building-up service campaigns
• Owns the technical solution during the pre-sales phase and hand it over as required to Operations. Handle scope, risks, changes and customer’s requirements and expectations
• Build customer relationships and articulate Ericsson IT and IT Cloud initiatives and solutions to a technical audience and non-technical audience
• Understand customer’s needs and requirements and act as the customer’s advocate inside Ericsson
• Evaluate customer requirements, market situation, and competitive landscape; contribute to value creation in portfolios and innovation
• Participate in all pre-sales and post-sales technical aspects of the customer engagements, including proof-of-concept, pilot phases and hand-over to project and operational teams
• Participate to RFIs, RFPs, RFQs and help MS Engagement Practice provide answers in a clear and concise way. Work together with MS Engagement Practice to answer SoCs
• Prepare technical marketing materials, industrialization process, service development and service opportunities
• Advance your professional skills by earning vendor and industry certifications
• University degree and/or Masters with a major in Telecom, IT or equivalent (Computer Science or Electrical Engineering)
• IT Consulting or professional services experience as a technical consultant, service engineer, sales engineer, system architect, engineer, operations consultant or IT system integration and implementation engineer
• Consultative / collaborative mindset with a strong drive to solve problems
• A team-oriented individual able to act in a multi-technology and multi-cultural environment
• Understands and uses presentation techniques to structure and present an argument so that the desired result is attained
• Understands and defines complex MS IT Solution documents
• Inspire others and create enthusiasm for a common way forward. Motivate others, support their development and create an environment of excellence in a team
• Good understanding of process management frameworks and standards (e.g. ITIL Service Management, eTOM, NGOSS, ITU-TISO standards, etc.)
• Good understanding of at least one of three hypervisors (VMware, Citrix Xen Server, KVM)
• Advanced technical knowledge of IT Cloud and IT Infrastructure environments and a good understanding of BSS/OSS and datacenters technologies and environments
• Good technical understanding of Telecom environment
• Demonstrates research and investigation skills, systematically analyzes and identifies causes and effect, anticipates obstacles and strives ahead, develops conclusions based on facts
• Excellent written and spoken English
• Business Case handling and BC financial indicators deep understanding
• Program and Project Management methodologies knowledge and hands on experience
• SW Engineering methodologies (V-Model, Scrum, Agile, ...) knowledge and hands on experience
• ITIL Framework knowledge and/or certification
• Solution Architect expertise in IT Virtualized Architecture and Cloud Domain , Application Architecture design and delivery team sizing
• IT Infrastructure (LAN-Storage-Server-DB) main architectures knowledge
• Cloud application architectures, packages and processes/functionalities deep understanding as Solution Architect
• Minimum 5 years’ experience in a IT multi-technology environment with large scale multi-platform networks and good experience in IT Cloud services
• Significant experience in defining and architecting complex solution preferable in virtualized environments
• A passion for working with people and the ability to quickly build rapport
• The ability to identify opportunities to delight and wow customers
• Effective service delivery and incident management skills
• A creative approach to problem solving
• Effective communication and negotiation skills at all levels, technical through to directors
• Understanding of Rackspace Cloud products and ways our clients can leverage them to address technical and business solutions
• Manage support requests and co-ordinate Rackspace Cloud and/or Customer support teams to deliver within agreed timescales
• Building strong partnership relationships with customers and Rackers alike
• Review service failures and produce incident reports when required
• Validate, negotiate and process service credits
• Ensure appropriate documentation is in place for specific support requirements
• Produce ad-hoc reports when required
• Provide team coverage on Hong Kong public holidays when necessary
• Relevant service/relationship management experience or bachelor’s degree in related field preferred
• Strong organizational, time management and prioritization skills
• Good knowledge of cloud based hosting services, computers, internet and account management skills/tools
• Basic understanding of implementation processes, ticketing system and ticket flow
• Good organisation and time management skills
• Excellent interpersonal, written and verbal communication skills
• Demonstrated ability to provide fanatical customer support
• Exhibits a good to excellent attention to detail and strong multitasking skills
• Excellent creative problem-solving abilities, coupled with a desire to take on responsibility
• Understanding of invoicing, contracts, proposals and renewals
• Escalates with guidance
• Works under moderate supervision
• Due to 24x7x365 operation, must be willing to be available for occasional out of hours work
• Able to speak Mandarin is favourable

Cloud Service Delivery Line Manager Resume Examples & Samples

• Grow CSI Cloud Business, support service sales
• Ensure Cloud Service Delivery Execution with the right quality, cost and timeframe
• Secure the right competence and resources for Cloud projects
• Build competent team with the right capabilities to meet the business demand
• Apply CSI Delivery Strategy, Processes and Ways of Working
• Create a productive working environment for individuals and own organization
• Drive a high performance, result/business orientated and agile culture
• Manage Unit Finance and resource management
• Interface with multiple stakeholders like customers, sales, solutions, R&D, global functions and regional functions
• 5-10 years experience from ICT industry, and has hold a SI or Service Management positions for 3 to 5 years
• Has deep understanding on Cloud/Virtualization/Datacenters Solutions. Familiar with different Cloud business/service/operational models
• Has understanding of the Telecom and IT industry, understand different business, sales and delivery models
• Has experience in complex SI project management work is a plus
• Capability to understand customer business requirements and convert to strategy plan to fulfill those requirements
• Fluent in English language, fluent in Mandarin or Japanese is required if located in China or Japan respectively

Cloud Service Operations Change Manager Resume Examples & Samples

• Change Management Process Ownership
• Experience building a Change Management process for operations teams from the ground up, or overhauling an existing Change Management process
• Experience creating and maintaining Operational process documentation, suitable for internal as well as external consumption
• Experience with any of the following is a plus

Sales Manager Cloud Service Providers Resume Examples & Samples

• Providing leadership to a team of individuals selling into a CSP/MSP client set
• Coaching and mentoring team on consultative selling techniques and effectively selling to C-level
• Drive prospecting and developing new customers and opportunities
• Leveraging partnerships for resale or embedded (OEM) capabilities
• Identify and help execute the transformation of companies from a traditional reseller to a true managed service provider
• Maintaining appropriate level of expertise on the team through hiring and skill enablement
• Accountable for overall sales success and forecasting accuracy
• 10 years of related sales experience
• 5 years of sales management experience
• Existing relationships with CSPs/MSPs
• Previous experience with IBM products

Japanese Speaking Cloud Service Desk Representative Resume Examples & Samples

• Log tickets for all new incidents received from Japan customers via phone or email
• Translate new and existing tickets from Japanese to English and vice versa
• Perform 1st level diagnosis of incoming problems. Then route the problem to the appropriate supporting organization in Cloud Managed Service Delivery
• Manage tickets by actively following up with global Cloud service and technical delivery team to ensure clients receive rapid, accurate responses
• Provide the clients with ticket progress till its completion
• Escalate tickets to escalation/critical support team where required
• Work toward agreed SLA and KPI with Cloud clients
• Other day-to-day activities will include, but not be limited to activities such as; process inbound and outbound time sensitive client-facing correspondence, generate and maintain various documents, presentations and reports, and other supporting activities of your assigned service team
• Apply judgment, confidence, and initiative to anticipate the needs and requirements of your team and clients, and in managing your daily tasks
• Flexible and cope well with following directions, often having to manage multiple priorities in time sensitive issues
• Apply SLA in ticket response time on every ticket
• Japanese Native Speaker with fluent English language skill
• Strong communication skills in both verbal and writing in both Japanese and English
• Strong Customer Service skills and SLA commitment
• Ability to work with all levels of internal team members and external customers
• Aptitude to understand technical issues, not necessary to solve them
• Ability to Multi Task
• Ability to handle stress and time critical issues
• Able to work in an open shared environment
• Sound writing skills in order to document tasks within ticking tool
• Good organizational skills
• A minimum of three years related experience preferably in professional services, sales, technical support, call center or related area in high volume customer facing enterprise
• Japanese-English translation experience is preferred
• Experience in working to SLA and KPI, particularly in ticket handling time in critical issues
• Have a strong desire and commitment to continuous learning and application of new technologies within, but not limited to, Cloud technologies
• Experience with enterprise infrastructure and SAP is desirable
• Experience in working with global delivery teams ie India, US are desirable
• Tertiary qualifications would be desirable

Cloud Service Delivery Engineer Resume Examples & Samples

• Private Cloud Platform expertise (Openstack, VMWare)
• Cloud backup strategies and systems (Object storage, CommVault, etc)
• Cloud Monitoring tools and systems (sensu, Nagios, etc)
• Understanding of Infrastructure Automation (SaltStack, Chef, Puppet, Ansible or equivalent)
• Experience with Python is considered an asset
• Advanced understanding of complex Linux environments and applications (RedHat,Ubuntu, etc)

Software Developer, Cloud Service Reliability Resume Examples & Samples

• Design and develop software to improve the observability, reliability, scalability and security of VMware Cross-Cloud Services
• Design and develop scalable services that simplify the management and implementation of complex infrastructure systems
• Develop, deploy and configure a resilient monitoring and alerting infrastructure with dynamic thresholds
• Advocate and implement reliable design patterns (circuit breakers, graceful degradation, etc.)
• Develop comprehensive health checks for our services
• Build a self-healing service to automatically resolve non-exceptional incidents before escalation
• Build services that enrich alerts by automatically gathering context from monitoring, logging, health checks and dependent services
• Work with the rest of the overall engineering team to address issues and ensure systematic solutions are implemented
• Deep understanding of cloud-native architectures
• Direct hands-on experience developing and running services that operate at large scale
• Experience with container orchestrators (Kubernetes, Mesos, Docker Swarm Mode)
• Expertise in Java, while Python or Go are nice to have. We are mostly a Java shop, so in addition to your language of choice you need to be comfortable developing in Java
• Hands-on experience with NoSQL technologies (e.g. Cassandra, MongoDB, Redis, etc.) and/or search-based datastores and libraries (Lucene, Solr, etc.)

PwC IT Cloud Service Senior Manager Resume Examples & Samples

• Maintaining the HyCS service proposal and associated documentation, including the billing process
• Preparing and managing a budget, including monthly forecast reporting to Service Owners
• Monitoring top-level billing, taking appropriate action when anomalies are detected, providing monthly billing information to Cloud Service Managers and the HyCS Service Owner
• Promoting and developing the program while providing consultancy services to Cloud Service Managers
• Defining and publishing service reporting including Service Level Agreements and KPIs, including liaising with territory Cloud Service Managers (CSMs); and,
• Planning and preparing for service reviews with suppliers, within the constraints of the contracts
• Establishing supplier and PwC contractual obligations are met; where they fall within the scope of HyCS
• Managing software licensing for HyCS, ensuring that the release projects handover correctly licensed software, and reviewing existing software to ensure that the licenses continue to be appropriate
• Prioritizing enhancement pipeline
• Influencing without authority across a diverse set of technical teams, suppliers, and stakeholders
• Operating and leading successfully in larger complex support models
• Understanding and bridging relationships between business processes and IT Services
• Enhancing communications between technical team and businesses teams
• Promoting open, transparent and clear communications; and,
• Approving changes to the operations documentation (to be used by the CCoE and/or the COTs) proposed by HyCS release projects
• Owning and maintaining the HyCS operations documentation, including SOPs and automation scripts
• With others, prioritising the enhancement pipeline
• Ensuring appropriate use of ITSM tools

Cloud Service & Applications Architect Resume Examples & Samples

• 8+ years experience in web development solutions
• Deep experience with web based video hosting and streaming solutions
• Ability to accurately estimate development cost for web services
• Ability to accurate estimate monthly cost for services based on usage and storage requirements
• Knowledge of web development technologies
• Knowledge of video hosting and streaming technologies
• Self-driving and motivated to operate in a highly dynamic environment
• 360fly is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics

Cloud Service Provider Resume Examples & Samples

• Strong interpersonal skills, with proven track record of cross group collaboration and be comfortable working across a diverse customer audience up to and including CxO level
• Knowledge of CSP system architecture and experience in the areas of Windows and Linux/OpenStack, Networking concepts (TCP, UDP, IP, Switch, Ethernet), Big Data/Analytics (Hadoop, SAP, NoSQL…) and storage (NAS, SAN, distributed, hyperconvergence) would be advantageous
• Familiar with CSP business models and their key performance indicators, with a proven track record in either developing or selling solutions to customers
• Passion for a diverse range of technologies (compute, network, storage, software, IoT, Big Data…) and be able to grow in the role by expanding their knowledge in line with customer and business needs
• Knowledge of IT or Cloud Data Centre infrastructure, including server & storage platforms, Virtualisation and Operating systems
• Well practiced presentation skills and the ability to understand, specify and communicate requirements
• Excellent communication (including spoken and written Russian and English)
• Be open to travel up to 25% of the time

Online Sales Application Engineer Cloud Service Providers Resume Examples & Samples

• Influence Cloud Service Provider business and technical decisions in assigned territory
• Build Relationship with co-traveler technical sales personnel
• Execute Intel Requirements: Training, CRM, Forecasting, Reporting, etc
• Bachelor of Science degree in Computer Engineering or Electrical Engineering
• 1 - 5 years of data center cloud experience
• Must be capable of building strong, direct relationships with business and technical customers
• Knowledge of Intel architecture offerings and fellow traveler solution offerings targeted at cloud service provider data centers and infrastructure
• Excellent communication (including spoken and written English) business development and customer support skills
• Working knowledge of fundamental networking and storage technologies, cloud data center architecture, including server & storage platforms, Virtualization and Operating systems, as well as applicable standards, and the operational processes
• Ability to work effectively with eco-system partners
• This role requires Cloud Service Provider industry technical experience with strong knowledge of computer and communications industry technical solutions is desirable. The ideal candidate must possess a strong knowledge of cloud and data center technologies, Intel server products, industry server platforms, ingredients within the platforms (memory, IO, storage, networking), and their relationship to cloud solutions for end-customer usage and benefit. The candidate must have excellent written, verbal, and presentation skills, including the ability to represent Intel in the industry as a 'business and technology evangelist' for our cloud service delivery strategy
• Experienced sales-marketing manager in telecom and/or cloud service providers, with growing credibility in the ecosystem
• 5+ years work experience working with enterprise customer markets, Global OEMs, cloud ISV, or cloud company – being able to combine the deep understanding of data center equipment technologies and ecosystem with the enterprise server technologies and ecosystem
• 5+ years work experience in virtualization and cloud ecosystem. Having a deep understanding of the value of virtualization/cloud technologies and the ecosystem
• 5+ years work experience within Intel Sales and Marketing group. Understands how to get things done within SMG and within Intel. Respected leader within business units including, DCG, ISD, CPG, and SSG
• Has a successful track record of managing a sales team and sales outcomes. Can inspire by thought and action – and can work, orchestrate successful linked teams, and cross-business unit stakeholders
• Excellent executive conversation skills. Is able to speak at CTO and CEO level – both technical, business and program-marketing
• Strong operational skills – able to set processes to set and track goals and escalate issues with high velocity and clarity
• Strong strategic skills – able to link trends, gaps, and opportunity together to maximize Intel’s sales growth

PRC Cloud Service Provider Sales Director Resume Examples & Samples

• Leading the team to drive the adoption and sale of Intel products and services in transportation , with primary focus on top identified customers
• Establishing executive relationships with WW vertical leads to ensure the alignment and support for the industry strategy
• Providing executive presence and thought leadership within the Cloud Service Provider industry
• Acting as the sector "voice" back to Intel to ensure our strategies and solutions are designed to tackle the industry's major business problems and opportunities
• Exploring the new innovation business and technology opportunities with top identified cloud service provider
• Excellent cross-functional team leadership and strong influence / matrix management skills
• Deep Cloud technical knowledge and expertise
• Experience in setting and implementing global /local strategies
• Proven track record of creating, managing, and operating in virtual teams - driving strategies and tactics and setting goals / objectives
• Proven ability to make significant impact in dynamic, global work environments
• Proven ability to negotiate and influence at senior levels across internal / external stakeholder
• Strong public speaking abilities, effective corporate spokesperson
• Proven track record of participating in complex customer, partner, and internal engagements
• Master's Degree (science or business)

Telco Cloud Service Provider Resume Examples & Samples

• Responsible for meeting and exceeding assigned revenue quota (e.g. exceed quota of 25M +)
• Responsible for managing and growing Telco vertical/territory, maximizing long-term revenue
• Responsible for building future sales pipelines through the demonstration of account and territory planning
• Ability to work with Sales Engineering team (Pre-Sales team) and other areas of Intel in closing complex Cloud/Data Centre/Storage opportunities at the C-Level
• Partner with other business units in identifying other opportunities outside your core product portfolio
• Participate in sales conference calls and prospect visits, providing product demonstrations in person and via WebEx, and working with prospects at business level to show how Intel Sales solutions can provide value to them
• Possess demonstrable skills in customer-centric selling and a proven track record using it to help drive revenue
• Work independently and as a vital member of the sales team
• Work with the sales leadership team to strategize on sales approaches
• Ensure successful on-site product evaluations
• Plan, manage and execute customer product pilots
• Provide exemplary Sales expertise through technical and product presentations, product demonstrations, pilot implementations, beta program administration, consistent communication, and on-going consultation
• Bachelor’s degree (Computer Science or Business related course of study), or 4+ years equivalent work experience
• Consistent quota attainment selling Data Centre/Cloud/Storage solutions or software services over 4 or more quarters
• Seven (7+) plus years selling software and services related products and services (Telco experience is an asset)
• Understanding and working knowledge of networking topologies and technologies
• Quantifiable sales track record demonstrated by increasing responsibilities, growth in territory and quota
• Direct selling expertise, ‘hunter’ mentality
• Working knowledge of channel sales model and utilizing the channel to drive revenue
• Established contacts; rolodex and intimate knowledge of assigned territory
• Must have established relationships and ability to network accordingly to generate new interest in target territory for product offerings
• Formal Sales training (Miller-Hieman, Sandler, Solution selling, etc) and proven proficiency in implementing sales experience
• Strong strategic business and sales acumen which can help evolve Intel's engagement with the top Telco accounts in Canada
• Knowledge of enterprise computing trends in the data centre platforms and solutions, specifically insight to Cloud architectures and ecosystems (ex: VMware, OpenStack, RHEL, VCE, HP, Azure, Cis
• Strong business acumen and professionalism
• Leadership, accountability, and self-starter qualities
• Excellent customer focus, strong attention to detail and ability to operate in a dynamic sales organization
• Be a TEAM player
• Experience working in a multi-tiered, multi-divisional organization is a plus

Cloud Service Provider Bdm-nordics Resume Examples & Samples

• Technical or Business Degree or equivalent experience
• Datacenter solutions knowledge and experience
• 5 years+ of sales experience
• Fluent Swedish Language is mandatory

Director, Cloud Service Planning Resume Examples & Samples

• Research and analyze the mobile ecosystem and its main players and provide insightful technology trend analysis and input for potential investment decisions
• Understand competitive cost models, industry norms, business implications and influence on consumer behavior
• Design competitive Internet applications and services. Foster innovative ideas and create prototypes to demonstrate their full potential
• Define and manage Cloud software requirements and roadmap
• Communicate with technology partners on latest Cloud technologies and features. Foster collaboration and integrate them into overall ecosystem
• Work closely with Product Manager and Engineering teams to deliver differentiated products

Developer, SAP Cloud Service Center Resume Examples & Samples

• Develop functionality on Cloud Studio and/or Hana Cloud Platform based on specifications
• Development background
• Experience in complex customer development projects
• Business process and basic application knowledge
• SAP Cloud Studio expertise
• Java Development Skills
• Fluent German & English, written and oral

Cloud Service Center Resume Examples & Samples

• Understand customer requirements and design the solution based on customer needs
• Be responsible to develop and deliver Cloud Custom Development Project
• Deliver high quality solution
• Research new topics and mentor developers to solve development issues
• Business process and ERP application knowledge
• C/C++ and/or ABAP programming language
• Database, XML and OOP knowledge
• Html5 or UI5 skill
• Fluent English, written and oral

Project Manager, SAP Cloud Service Center Resume Examples & Samples

• Work with customers on our Hana Cloud Platform / SAP Cloud Studio projects
• Be connecting part for customer requirements and our development architects
• Coordinate development over various remote location
• Make sure the project is delivered in time, quality & budget
• Ensure compliance to SAP Custom Development processes & methodologies
• Conduct code review based on guidelines and document the reviews
• Manage customer test & acceptance
• MBA, Master Degree or BA in Business, Commercial Information Technology, Business Informatics, Computer Science, Industrial Engineering or a related field preferred
• Additional knowledge of agriculture business a plus
• Very good German & English language skills is a must
• Capability to analyze and document customer requirements
• Strong communication and social skills to handle interaction with IT people (development team) and non-IT people (the customer)
• Strong writing and documentation skills
• Ability to work self-driven and independently
• SCRUM experience a plus
• 1+ year of project management experience
• Work with customers on Rural Sourcing Management (RSM) projects
• Advanced language skills in English and French
• Intercultural experience and competence, specifically with regards to rural areas in developing countries
• Knowledge about agricultural sourcing processes
• Understand SAP strategy and CSC unit mission/tasks
• People manager of development team
• Build up team and develop employees as mentor and coach
• Define the learning map for employees and upskill employee based on business needs
• Allocate resources based on project forecast with flexibility
• Lead team to fulfil customer development service delivery and product development
• Collaborate with internal or external to develop the team
• Be responsible to develop the hybris Cloud CD business in region
• Customer engagement with good communication and presentation skill
• Strong knowledge about SAP Cloud solutions, especially in hybris products: hybris commerce cloud, hybris marketing, yaas, hybris billing, hybris cloud for customer
• Strong people management skill and experience
• Project management and pre-sales support is plus
• Cloud CDP business model and methodology knowledge is plus
• Understand customer requirements and map it to technical implementation
• Manage SAP Cloud Custom Development Project delivery, including: resource plan, budget, travel, risk, report, etc
• Collaborate with internal or external to clarify customer requirement
• Deliver high quality solution according to customer specific needs
• Presale support
• Good communication and presentation skill
• SAP Cloud solution knowledge
• Rich experience in custom development project management
• Good understanding about CD methodology and Cloud development/lifecycle management
• C/C++ programming language is plus
• Database, XML and OOP knowledge are plus
• Strong Hana Cloud Platform development skills
• Understand customer requirement and develop customer tailored solution
• Interaction with all relevant internal and external stakeholders
• Define specification document together with development architects
• Development and testing of usable software in tight collaboration with the Customer and the team
• Working on problems of complex scope, through general usage of standard programming concepts and design principles and application of own judgment
• Building upon domain knowledge in the area of application and service development in cloud and also in the technical/proprietary skills to reach levels of expertise
• Having a logical approach to problem solving and have the ability to respond to detailed queries
• Master’s or Bachelor’s degree in Engineering or Technology, majoring in Computer Science or Information Science
• Knowledge and work experience of development of a cloud business solution is a must
• Expertise in Cloud Studio and/or Hana Cloud Platform is a plus
• Experience in complex development projects
• Having good communication and presentation skills
• Business process and application knowledge
• ABAP skills are plus
• Proactive work attitude
• Fluent in English, written and spoken

Cloud Engagement Engineer for SAP CD Cloud Service Center Resume Examples & Samples

• University degree / MBA
• Knowledge of the SAP public cloud offerings is an advantage
• Strong experience in driving customer relationship
• Intensive networking and team orientation
• Sound analytical, problem-solving, and decision-making skills
• Very good self-management and objective-focused working mode
• Pro-active and success-driven with a “can do” attitude
• Fluent English and excellent presentation skills
• Business acumen in combination with technology expertise
• Intercultural sensibility
• Good coordination skills
• Being able to communicate on C-Level
• Flexible and self-motivated working style
• Good understanding and experience of SAP’s public cloud offerings and custom software development, its complexities, the key business requirements for execution and a good understanding of scoping at high level
• Virtual and Global Team worker
• 3+ years of professional experience in Bid Management, Project Management, (Inside) Sales or Consulting Sales of SAP Solutions
• Direct responsibility of support to all Cloud Service Center customer
• Effectively manages support SLA and compliance for customer’s incidents
• Collaborating with other CSC region’s support team and SAP Cloud Support team
• Skillfully tacking customer message and dispatching with relevant teams/components
• Proactively make well-defined support standard to new cloud (service)solution/product
• Be responsible (member) to streamline general support process within Cloud Service Center
• Self-learning and training on cloud development technology
• Strong customer facing skill(via telephone or incident), negotiation skill and stakeholder management skill required
• Knows how to balance the needs and expectations of client stakeholders, skillfully overcoming the challenge of conflicting personal goals and interests
• Understand cloud technology and relevant service requirement
• Knowledge in JAVA/Java Script is plus
• Very good English in oral and written
• Minimum 2 years of customer support experience
• Experience in software development industry and relevant IT methodology
• Bachelor or above graduated with major in Computer Science or Software Industry
• 3+ years production experience administrating highly-available cloud architectures
• 2+ years Linux Administration working experience
• Rich experience in cloud product operation
• Strong background in Linux/Unix operation and administration
• Good practical experience in Database administration. Experience in HANA is highly desired
• Strong programming skill in Shell, Ruby, Groovy or other scripting languages
• Excellent troubleshooting and debugging skills
• Ability to use a wide variety of open source technologies and cloud services (e.g. AWS)
• Experience with massive large scale architecture operation and performance monitoring, tuning is highly preferred
• Experience with Agile, Continuous Integration and Continuous Delivery methodologies
• Experience with orchestration, familiar with tools such as Chef, Docker, Jenkins, Elasticsearch, Redis, Git etc
• Should be a self-starter, quick learner; capable of setting priorities and remain efficient while multi-tasking
• Excellent communication skills in English (both written and oral) across multiple teams is a required. Clear mind, ability to break down complexity and communicate things in a clear manner
• Team work and be able to work independently and manage time effectively
• Strong Java Based Web Application Development on Hana Cloud Platform
• Knowledge and work experience of implementing OData services using Olingo and Other Java Based Frameworks
• Knowledge and work experience of JavaScript based UI Frameworks
• Working Experience in SAP UI5
• At least 2 years of experience in development of SAP solution
• 4+ years of experience working in a customer facing service delivery/technical account management role with a high level of accountability
• 4+ years of experience in a customer facing technical role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider
• Proven track record of exceptional customer focus
• Track record of ramping up quickly in an evolving and challenging role
• Hands-on experience in a technical role (systems or network administration/operations or similar)
• Knowledge of networking protocols such as HTTP, DNS and TCP/IP
• Experience managing full 3 tier application stacks from the OS up through custom applications
• Single point of contact for operational delivery for all day-to-day issues with our various offerings
• Assist/guide internal Oracle groups on how to effectively use the various tools & environments associated with our cloud delivery
• Responsible to document and formally transfer all customer environments to our customers
• Coordinate and ensure timely response and resolution to all service activity, promote management awareness when appropriate
• Assist in the coordination of maintenance windows between all impacted organizations
• Responsible for creating customer metrics, analyzing trends and making recommendations to proactively manage customer relationship
• Assume overall responsibility for customer satisfaction with the understanding of customers life cycle management w.r.t trials and its management
• Responsible for coordinating 24/7 incident management activity for assigned customers
• Manage and coordinate with Application Teams operating on InForm Trial/Studies set up and should be able to drive the effort of customer trial implementation working closely with the customer
• Responsible to interpret service delivery gaps and understand the data dependencies between the various health science systems of any enterprise
• Drive operational efficiencies working with health sciences development and operation teams towards successful cloud customer experience
• Develop the Comprehensive Baseline Definition (CBD) for Argus, CTMS for the purpose of application upgrade, data migrations etc
• Hands on experience in customizing reports in Siebel CTMS using BI Publisher
• Good understanding of HIPAA compliance needs and have worked with audit and compliance teams for reviews both internal and external
• Demonstrated prior Account Management / Engagement Management experience
• Extensive work experience with increasing levels of responsibilities in a technical support role managing customer portfolio and product solutions in the health sciences domain
• Excellent analytical and decision-making skills
• Extensive technical experience in managing health sciences portfolio – Oracle products and integrations are must ( InForm and its integrations to various health safety and analytics integrations is a must)
• Demonstrates a positive attitude and energy
• Six Sigma Trained ( Green Belt Preferred)

Mobile Cloud Service Lead Developer Resume Examples & Samples

• Work with the leadership from User Experience Design, Product Management, Development, QA, and Documentation to plan implementation in an agile fashion with quarterly releases
• Integration with existing Cloud Services
• Implement the desired feature, management tools, SDKs etc
• Experience with large scale cloud platforms
• Experience with Java, Node.js, REST
• Experience with Security frameworks, and flows
• Passion for user friendly software and a commitment to a design driven approach to software development
• Track record of innovation and execution
• Excellent verbal, written communication, and presentation skills
• MS/PhD in computer science or related field

Cloud Service Automation Engineer Resume Examples & Samples

• Guide Cloud Applications Support Delivery organization in developing Project Holmes Automated Troubleshooting (AT) and Interactive (IT) flows
• Master Poirot and Enterprise Manager capabilities and develop high quality software modules to enable automated troubleshooting
• Leverage your applications knowledge and perform RCAs to identify automation opportunities in Fusion Applications

Cloud Service Operations Engineer Resume Examples & Samples

• Cloud admin (AWS, Google, Microsoft, etc...)
• Systems admin (Linux/Windows with scripting)
• Network admin (VPN, firewalls)
• Database admin(Oracle/MySQL,etc)
• DevOps/Config Engineering (Automations)
• Performance Engineer (monitoring)
• Software Engineer (Java/Python)
• QA/Release Engineer (automations)
• Security Analyst (SIEM)
• Process/compliance (ISMS)
• Familiar with or demonstrated learning initiative in several of the following tools, platforms, or technologies
• Linux: CentOS, RedHat Linux, Ubuntu and bash scripting, SSH, Firewalls
• Windows 2012 servers: Concept of domain, AD; PowerShell scripting
• Automation: Saltstack, git, bash, powershell Virtualization concepts: VMware, Virtual Box, XEN, OpenStack, or Docker
• The employees are smart, friendly and welcoming
• Free underground parking – never get wet or shovel snow
• Health Insurance starts your first day on the job
• Three weeks paid vacation & three weeks paid sick leave
• 10 paid holidays (including a floating holiday and a community service day)
• 401(k) Plan with up to 5% employer match
• Business Casual office
• Kitchen on every floor with cable TV – also, subsidized snacks & cold drinks
• NSG products sales execution through the Global Accounts (ISG)
• Tight coordination of Push & Pull strategies
• Orchestrate pricing strategy and deal design
• Supply chain: trade-off allocations
• Coordinate technical resources and BKMs
• Amplify voice of customers and field, drive corrective actions
• Strong knowledge of Storage, Memory, SAS/SATA, PCIe, HDD markets
• 10+ years of business experience carrying quota and working directly with global customers
• 5+ years of business experience carrying quota and working directly with CSP customers
• Self-starter, self-motivated, high level of initiative within a fast-paced, constantly evolving environment
• Analytical skills to understand business requirements and ability to drive solutions to complex business related needs
• Strong influence/matrix management skills
• Strong executive relationships and leadership skills
• Result focused, ability to solve complex problems and resolve conflicts in a timely manner

Director of Cloud Service Release Resume Examples & Samples

• Background in red stack management and complex application management
• Deep understanding of service taxonomy as it relates to holistic support of complex application systems
• Previous product management experience with services based products (e.g. consulting, application management services, hosting, SaaS)
• Creation of application management and hosting delivery staffing estimations
• Contract creation including contract template generation for services oriented offerings
• Ability to review service descriptions and fine tune them to meet applicable organizational standards in the context of approvals
• Pre-sales skills including customer facing solution presentation / defense
• Demonstrated leadership and mentoring capability
• Demonstrated cross-LOB negotiation skills in the context of service definition, sales, and delivery
• Ability to interoperate with GBU and corporate approval authorities to gain acceptance for internal standards and deal specific approval requirements
• Previous program and project management experience in an IT consulting environment
• Previous experience managing high performance staff with both direct and dotted line management reports
• Impeccable mastery of the written, spoken, and electronic word
• Demonstrated ability to converse confidently at the VP and C-Level
• Grace under pressure. Ability maintain calm in the occasional storm. Proven conflict resolution skills

Cloud Service Support Engineer Resume Examples & Samples

• Administration experience in at least one commercial cloud environment
• System administration of linux and Windows server systems
• Scripting and/or programming
• Network architecture and management
• Experience with DevOps and associated tools such as chef, ansible or puppet
• Experience with relational database and non-relational database design technologies

Cloud Service Colleague Delivery Lead Resume Examples & Samples

• Assist in the overall delivery orchestration for a number of client schools
• Delivery planning in consultation with CSM
• Review and assignment of SNOW tickets
• Incident tracking, resolution, and review
• Attend project meetings as needed to address technical questions
• Participate in the service catalog maintenance
• Ensure procedure documentation is available for items in the service catalog
• Ensure internal client documentation is current for each supported client (Box, keepass, Confluence)
• Ensure external client documentation is current for each supported client (Client Care Sites)
• Occasional audit of client meetings to ensure quality service delivery
• Occasional audit of service delivery to ensure standards are being followed
• Participate in onboarding new staff members
• Lead daily delivery scrum meetings
• Maintain a 50% billable time ratio
• Application Administration including planning, analysis, coordination, support and maintenance of the Ellucian Colleague ERP system, Ellucian Portal, WebAdvisor, WebUI and any other related client integrations and applications
• Effectively use company tools and software to record information about the technical infrastructure, problem reports, troubleshooting steps and processes and resolution steps for customer reported issues
• 6+ years of Ellucian Colleague system and application administration
• Must be able to multi-task and balance a workload among many clients
• Microsoft IIS
• Microsft SQL Server Reporting Services
• Software load testing experience
• Management of SSL certificates
• Payment processing integration
• Managing a classical project or coordinating a LEAN project as scrum master
• Applying proven (PMI, LDM) project management methodologies (Project Planning, Kick-off meeting, Leading Teams without formal authority, Risk-, and Change-Management, Project Communication and Monitoring, Commitment Management)
• Inbound and outbound communication
• Supports stakeholder management: provide transparency on project status, active alignment with stakeholders, ensures timely escalation
• Contributes to Continues Improvementby leading retrospectives and forwarding impediments into the CIP process
• In context of LEAN projects with internal deliveries might have product or service delivery responsibility
• Project Expert – Development
• Project Management Basics
• Active participation in projects
• English – business fluent
• Master degree or equivalent education
• Software development experience
• Presentation Skills
• Project Management Methodology

Product Manager Cloud Service Integration Resume Examples & Samples

• 5+ years Product Management experience
• Strong experience and technical knowledge around Cloud and SaaS platforms, multi-tenancy, security, scalability, and platform architecture
• Strong experience in B2B enterprise software and IT technology
• Demonstrated success defining and launching excellent products and/or services
• Demonstrated experience in the service management or IT Operations management industry
• Strong understanding of technology and ability to present technical information on both a technical level and a business level
• Experience in Agile and Waterfall development methodologies
• Excellent problem solving and technical writing skills
• A true team player attitude with a desire to collaborate and share knowledge
• Must be able to travel approximately 25% of the time
• Highly motivated, creative and results driven

Cloud Service Development Senior Engineer Resume Examples & Samples

• Develop tools, procedures and templates for services around SAP’s cloud solutions
• Create training material for roll-out to our worldwide support locations
• Act as trainer and multiplier
• Mentoring for less experienced team members
• Define the service portfolio for SAP SuccessFactors in cooperation with other stakeholders and lead its development end-to-end
• Demonstrates full responsibility for accepted tasks and therefore demonstrates a high level of quality, speed, reliability and efficiency
• Works closely together with other team members to ensure the team success. Enhances skills beyond own core functional focus and works on other tasks for the benefit of the team
• Works with project manager/project lead to clarify customer requirements and assess feasibility of design
• Deliver high quality solution according to customer specific requirement
• 1-3 years of experience in software development, engineering and good understanding of the software development life cycle
• Be expert in at least one kind of programming language, recommended JAVA
• Known about Hadoop, SaaS, PaaS, IaaS and SOA
• Solid knowledge of SQL programming. Knowing database design and query tuning is plus

Lead Senior Principal Cloud Service Developer Resume Examples & Samples

• Design and implementation of first generation cloud orchestration service
• Working with ever changing product roadmap with broad set of usecases to go after
• 6+ years of software development experiences, especially in highly scalable, available and fault tolerant distributed systems
• Experience with technologies like Java EE, JPA/Hibernate, message queues, RDBMS
• Ability to work in a fast paced Agile development and rapid deployment in the Cloud/SaaS environment
• Effective in working with remote teams spread across time zones (USA, India, China)
• BS or MS in computer science or equivalent
• Experiences in scripting languages, such as bash, groovy, ruby is a plus
• Knowledge in open source Big Data technologies, such as Hadoop/HDFS, would be beneficial

Principal Cloud Service Developer Resume Examples & Samples

• Coming up with innovative ideas to execute millions of tasks per second while satisfying 99.999% availability
• Strong algorithmic skills
• Effective communication skills (written and spoken) and strong problem resolution skills
• Very good object-oriented programming skills, preferably Java
• Experience with Junit, build & dev ops tools
• Strong inclination towards test driven development
• Understanding of micro service architecture and REST interface design
• Knowledge of Gradle/maven, Chef, WLS, Oracle DB, Jmockit, JMX, REST assured, SSL/OAuth, Kafka
• Experiences with cloud platforms (AWS), cloud technologies/deployments
• Experience in continuous delivery, deployment and monitoring of cloud based services
• Cooperate with various internal teams (GTM, Legal, Revenue Rec, etc) to handle the operation tasks for CAE and FCS business
• Drive the business for small size business opportunities
• Customer engagement with good communication
• Experience about multinational company business operation
• Legal experience and/or finance (Rev rec) experience is plus
• Cloud CAE business model and methodology knowledge is plus
• SAP business suite (FI, CRM) user experience is plus

Cloud Service Provider Technical Presales Specialist Resume Examples & Samples

• 10 years industry experience or equivalent in a technical presales role
• Strong experience selling technical Cloud Solutions required = Public, Private, Hybrid
• Strong understanding of Cloud service provider's architecture and ability to describe the cloud service providers plans to transform to software-defined networks and network function virtualization
• Strong understanding of Intel's server, networking, storage products and especially software and how these fit into next generation Cloud Services
• The candidate must have excellent written, verbal, and presentation skills, including the ability to represent Intel in the industry as a 'business and technology evangelist' for our cloud service delivery strategy
• This person must be comfortable working at senior levels within Intel and within their customer and have demonstrated the ability to identify and drive customer requirements & market needs into actionable goals
• Excellent understanding of xaaS and virtualization service orientated architecture designed around the delivery and security of Infrastructure components as a service
• Knowledge of Software-Defined Infrastructure Solutions for Compute, Storage, Networking
• Familiar with Automation and Orchestration technologies and tools, DevOps, PaaS, Containers/Microservices spanning Multiple Cloud Operating Environments VMware, OpenStack, Microsoft, Public Cloud and other open source initiatives OpenDaylight, CEPH / distributed storage SW, SNAP / cloud telemetry tools etc

Cloud Service Provider Account Executive Resume Examples & Samples

• BS in Computer Science/Electrical Engineering or Business related degree
• 10 years industry experience or equivalent
• Broad understanding of Cloud service provider's architecture and ability to describe the cloud service providers plans to transform to software-defined networks and network function virtualization
• Solid understanding of Intel's server, networking, storage products and especially software and how these fit into next generation Cloud Services
• Sales/Account Management track record demonstrating ability to accurately forecast and expand an existing multi-million dollar business over 2+ years with a Cloud Service Provider -Business Development track record demonstrating ability to drive complex sales process and partner with SI, OEM or other that results in winning a new commercial contract at a Cloud Service Provider
• Strong collaboration skills required
• Biz travel required

BDM Cloud Service Providers Resume Examples & Samples

• Complex solution selling in a technology environment
• Managing C-Level relationships
• Financial modelling and business analysis
• High energy with the capability to multi-task in a dynamic, rapidly growing organization
• A thorough understanding of go-to-market strategies including account segmentation, products, marketing strategies, etc
• Broad exposure to a variety of technologies and concepts in a distributed environment

Oracle Plan & Budget Cloud Service Manager Resume Examples & Samples

• Closely follows the strategic direction set by senior management when establishing near term goals.Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach
• Experience in helping customers build an HR Application Roadmap 3+ years of experience in HR Enterprise global design
• 6 years of Project Management experience

Cloud Service Director Resume Examples & Samples

• Manage day to day direction of Cloud Engineering development team
• Build cloud engineering organization with an execution focus
• Develop DevOps processes and procedures to rapidly transition new Cloud Services into production
• Produce staffing model to include internal staff and outsourced efforts
• Execute long term strategic technology and process roadmaps
• Strong technical leadership skills, but also be able to dive into the details as needed
• Ability to lead, plan, and manage multiple competing complex projects
• Strong understanding of ITIL best practices, especially Service Strategy, Service Design, and Service Transition
• 5+ years of engineering leadership experience
• 5+ years of project management experience
• Technical management of cloud engineering teams

Inside Cloud Service Provider Manager Resume Examples & Samples

• Drive Channel Partner sales through teaming activities
• Develop strong relationships with key partner contacts within designated territory
• Meet and exceed all key performance metrics including but not limited to: daily call and sales activities, pipeline creation, channel partner need handling response time and quality SLA’s, growth rates
• Become sales-certified on the complete range of Polycom audio, video and network system products; be able to articulate their features & benefits
• Maintain accurate & reliable account, lead, and pipeline data
• Own a sales quota for partner base and develop run-rate of unassisted sales
• Serves as the primary point of contact to support partners and develop self-sufficiency
• Engages or notifies Polycom account managers of net-new end-user opportunities identified by partners
• Aligns with the ICSP Director’s strategy for the geography
• Onboards and orient new partners to the Polycom program and resources
• Provides training, resources, and guidance to partners to expand their skill sets
• Answers the inbound partner sales questions: assist with answering questions where possible and route all other calls to the appropriate Polycom resource
• Technology experience
• Salesforce.com or similar sales automation/forecasting tools

Director of Cloud Service Architecture Resume Examples & Samples

• Design key components of Lenovo’s cloud infrastructure portfolio, focusing on professional and managed services for cloud infrastructure including OpenStack and open-source software
• Define and build tools for cloud implementation, management, and IT automation
• Manage technical projects and drive innovation, operating at both the tactical and strategic levels
• Lead PoCs (proof of concept) of emerging technologies and services toolsets
• Work collaboratively with Product Managers, architects, analysts, and application developers to ensure solutions meet requirements and are extensible long-term
• Communicate status, risks, and offer mitigation strategies to ensure on-time delivery of all committed projects to cross-functional teams and senior management
• Present periodic updates to executives and senior management
• Student in computer science, information systems, software engineering or equivalent
• Passionate in programming
• Programming languages: C++, Java, other Object Oriented languages
• Databases: Oracle (PL/SQL), SQL Server (T-SQL)
• Web programming: JSP, EJB, HTML/CSS/JavaScript, PHP, XML – nice to have
• Fluent English (both spoken & written)
• Romanian Native
• Proactively managing, tracking and resolving issues, bespoke project roll-outs and live faults escalated into the 3rd level support team,
• Responsible for ensuring reliable performance and availability of the application infrastructure,
• Monitor, maintain and tune the application infrastructure,
• Ensure that all necessary processes and procedures are followed,
• Proactively identifying issues before they become failures,
• Work closely with project managers, team leaders and Architecture teams to keep them updated about delivery milestones or problems
• Strong Application Support & troubleshooting experience gained in a high availability, 24x7x365 mission critical environment,
• Experience in
• UNIX scripting or Powershell
• Orchestration & Automation (e.g. Puppet)
• Troubleshooting
• Excellent time management and organisational skills,
• Self-motivated and enthusiastic approach to work within a high-pressure environment,
• Experience of working in large multi-national, matrix based organizations
• Provide Level 1 / 3 Support to VMware vCloud Air customers and field personnel
• Manage, research, and resolve issues relating to vCloud Air
• Extensive administration and support experience with UNIX systems (especially Solaris, LINUX, AIX, and/or HP-UX)
• Broad database experience (both DB-Admin and T-SQL coding), especially with Microsoft SQL Server and with large databases (100 GB +)
• Networking with vShield products
• Programming experience is a plus
• Excellent communication (both oral and written), interpersonal, and customer service skills are a must
• Familiarity with a variety of enterprise management tools and software

Expert Developer, SAP Cloud Service Center Resume Examples & Samples

• Work with customers on solution definition
• Support creation of high level specification document and write detail specification document
• Develop functionality on Hana Cloud Platform based on specifications
• Guide and mentor our remote delivery resources
• Understanding of development documentation, flowcharts etc
• Business process and basic business application knowledge
• SAP Hana Cloud Platform skills
• Minimum 10 years of development background
• Experience to work in virtual delivery teams

Managed Cloud Service Sales Rep-co Resume Examples & Samples

• Generate revenue to Oracle by directly selling Oracle’s Cloud Application Managed Servicesportfolio of solutions versus competitive offerings to the net new and existing marketplace in the region
• Prospect net new and existing accounts running Oracle Enterprise Applications to generate a viable pipeline of opportunities within an assigned industry-based account list
• Ability to work collaboratively in a team-based environment and execute upon agreed strategy

Cloud Service Management Engineer Frankfurt Resume Examples & Samples

• Perform system & application provisioning, maintenance & release management
• Monitor and measure systems for performance, load & capacity planning
• Troubleshoot issues to resolve incident and perform root cause analysis
• Be on call & participate in Incident Management & Resolution
• Interact with a variety of Concur and client resources to identify issues and solutions
• Work with 3rd party vendors to manage the identification and resolution of vendor product issues
• Undertake day to day service requests for Travel applications hosted by Concur
• Participate in internal projects

Cloud Service Provider Vertical Marketing Specialist Resume Examples & Samples

• Excellent story teller with the ability to translate sophisticated and complex technical features into clear, compelling, and memorable stories of end customer value by audience type
• Define key buyers and influencers within Vertical and develop compelling messaging showcasing Juniper’s entire portfolio
• Develop go-to-market vertical marketing strategy, and work with field marketing/domain product marketing/corporate marketing teams to execute high-impact fully-integrated programs that drive pipeline growth, market leadership and awareness
• Create vertical-specific content including presentations, white papers, demos, blogs, webcasts, Web content and needle-moving sales/partner enablement tools
• Develop and deliver persuasive presentations including executive briefings, analyst briefings, press briefings, industry events, webcasts, and trade shows
• Anticipate and address needs of various sales and partner channels and geographies
• Serve as the single point of contact for SP Partner Programs as the coordination point for Vertical Marketing
• Deep understanding of Cloud Service Provider vertical, including technical architectures, vertical business challenges and customer interaction
• Strong knowledge in networking technology, including the ability to identify and explain technology, solution, product, and market differentiators
• Specifically, should be very comfortable with networking, switching and security technologies and demonstrate industry awareness
• Outstanding ability to work well cross functionally (Team/Field/BU) and with partners and customers
• Highly motivated self starter with strong marketing and project management skills, experienced in cross functional team development in a matrix organization
• Proven business and analytical skills to conduct market analysis, and develop and execute GTM plans
• Must have excellent written communications and strong presentation skills
• Strong problem-solving
• Demonstrated ability to meet or beat assigned targets and deadlines consistently
• Minimum 7-10 years of marketing experience
• BS/BA in a technical or marketing discipline required, MBA preferred

Cloud Service Provider, Solutions Architect Resume Examples & Samples

• Work cross-functionally both internally and with our partners to support the technical and architectural development, design and readiness of Powered by HDS cloud services
• Work cross-functionally with business stakeholders to technically and architecturally define, package and bring to market market-ready CSP cloud use cases
• Help identify and prioritize CSP use cases for development
• Be responsible for championing and evangelizing market-ready CSP cloud use cases to ensure market fit and effective deployment and launch
• Execute on tactical plans to drive incremental cloud service provider program adoption and growth
• Collaborate with other HDS organizations such as SPG, product management, cloud leadership and other organizations to support development and ensure alignment
• Identify, manage, and raise appropriate visibility to risks and issues
• Ability to travel ~30% of time 

Cloud Service Provider Technical Sales Specialist Resume Examples & Samples

• Bachelor of Science degree in Business with a technical aptitude, Computer Engineering, Electrical Engineering or a related field
• 5 years of technical sales, customers engineering, or pre-sales support
• Strong knowledge of cloud data center architecture, applicable standards, and the operational processes
• Strong interpersonal skills with proven track record of cross-group collaboration
• Deep knowledge of Intel architecture offerings and fellow traveler solution offerings targeted at cloud service provider data centers and infrastructure
• Working knowledge of Cloud Service Provider (CSP) business models and key performance indicators
• Knowledge of fundamental networking and storage technologies
• Knowledge on IT or Cloud Data Centre infrastructure, including server & storage platforms, Virtualization and Operating systems
• Ability to travel up to 20% of the time

AP Cloud Service Portfolio Sales Leader Resume Examples & Samples

• Deliver Cloud service portfolio Signing and Revenue target in AP Region
• Build annual and semi-annual business plans for assigned segment
• Be the Cloud service portfolio advocate internally and externally
• Lead Cloud Solutioning as part of sales pipeline through execution fo Cloud First process
• Evangelise and differentiate Cloud Service portfolio in competitive selling environments
• Enable the Markets to deliver business results
• Operational command of the business through account / opportunity knowledge
• Represent Markets offerings needs in AP and WW
• Strong business acumen. 15+ years of professional experience in IT industry
• Proven track record in Cloud
• Proven track record in achieving business results in complex cross-functional multi-dimensional business
• Experience in enterprise and commercial customer segment
• Knowledge and understanding of channel business
• Understanding of SI business
• Experience in working on large complex organizations
• Lead Cloud Solutioning as part of large Strategic Sales opportunities
• Experience in enterprise customer segment
• Working knowledge of Telco, Banking, Public sector industries is a plus
• Experience in working on large complex deals

Senior Engineer Cloud Service Operations Resume Examples & Samples

• Bachelor’s degree in Computer Science or related field
• 3+ years of relevant experience in engineering or running an application platform service
• Basic networking knowledge (HTTP/TCP/Load Balancing/Firewall/DNS)
• Experience in designing and running integration PSR tests (Performance, Scalability, Reliability)
• Familiarity with Mobile Application lifecycle

Cloud Service Reliability Engineer Resume Examples & Samples

• Deployment, upgrades, configuration and maintenance of the cloud platform
• 3+ years of infrastructure engineering with experience on Linux, x86 hardware, networking (DNS, Routing, Switching) and storage technologies
• Experience with Public Cloud technologies and services such as Amazon Web Services, Microsoft Azure, etc
• Experience with virtualization technologies like Open Stack, VMWare and Cloud Foundry
• Experience with automation tools (Ansible/Puppet or Chef), IDEs (Eclipse), Source Code mgmt. (GIT/Stash)
• Strong analytical and problem solving abilities
• Experience with programming languages like Python or Java a plus
• Bachelor’s degree in Computer Science, Information Systems or related field. Advanced degree a plus
• Account Management track record demonstrating ability to accurately forecast and expand an existing multimillion dollar business over 2+ years with a Cloud Service Provider
• Business Development track record demonstrating ability to drive complex sales process and partner with System Integrators, OEM or other that results in winning a new commercial contract at a Cloud Service Provider
• Business Travel is required
• Fluency in both French and English languages

Cloud Service Delivery Lead-it Resume Examples & Samples

• Provide a single point of contact for all cloud services and solutions – both public and private
• Work with Service Delivery Teams to rationalize their application portfolio (buy/hold/sell)
• Bachelor's degree in CS or technology related field. Advanced degree preferred
• 5+ years working with cloud technologies
• Working in partnership with global teams
• Application development experience a plus

Cloud Service Delivery Lead Resume Examples & Samples

• Organize and prioritize new service requirements for assigned Service Delivery Teams
• Create a pipeline (prioritized list) of applications to migrate to the cloud
• Demonstrated experience in driving adoption of a DevOps culture
• Demonstrated experience in delivering complex global enterprise solutions
• Prior professional services consulting experience
• Knowledgeable in software quality concepts

Cloud Service R&D Software Engineer Resume Examples & Samples

• Work closely with engineers on the team locally and from our global R&D sites to help design and build the next generation cloud platform for delivering, and managing desktops and applications
• Take requirements (for both customer facing features and internal enhancements) to design and implement solutions which will be delivered at a high cadence to the cloud service
• Write and execute automated feature and regression tests as part of daily development. Everything you do will be automated ready for cloud scale deployments
• Play an active hands-on role across the entire Software Development Life Cycle, including helping to deliver your software into production and ensuring that it continues to operate as designed
• Experience as a ScrumMaster for a software development team
• Solid understanding of Agile processes and methodologies
• Certified ScrumMaster (CSM) or Certified Scrum Professional (CSP) desirable
• Comfortable establishing and contributing to a culture of continuous improvement
• 3+ years of infrastructure engineering with experience on Linux, x86 hardware, networking and storage technologies
• Experience with a high level programming language like Python, Ruby, go, etc
• Good organizational, management, written and verbal communication skills

Head of IT & Cloud Service Delivery, Rnea Resume Examples & Samples

• You will ensure service delivery execution efficiency
• You will ensure end-to-end Project Management control and good communications with customers to ensure partnership and corporations through customer project delivery
• You will responsible for driving and supporting services sales grow by high quality of project delivery
• You will be responsible to build a productive work environment for individuals and own organization
• Drive performance management (process)
• Drive competence development of the regional service delivery organization meet business requirement
• Conduct Resource management to ensure the organization productivity and delivery efficiency
• Look after unit finance within your group
• Education: M.SC, MBA or equivalent through experience
• 5 to 10+ years of experience: Have been in regional leader’s role is a plus (crystal’s view: 10+ would be difficult and result in having 50+ old candidate)
• Engagement and partnership with customers in Japan or China
• Domain experience: Proven track record on IT and Cloud business/project/program related
• Deep understanding of Service Delivery process, models, and strategy, solid knowledge and experience on Project Management
• Knowledge of the sales process in telecom and IT industry
• Good Customer and market insights esp. in Japan and China
• Excellent Social and communication skills
• Financial acumen and skills
• Formulating strategies and concepts to ensure the high quality delivery
• Adhering to principles and values
• Leading, supervising, and responding to change in a high pace environment

Planning & Budgeting Cloud Service Administrator Finance Resume Examples & Samples

• Support the design, development, implementation and ongoing administration of the enterprise Planning, Budgeting and Forecasting (PB&F) system
• Work closely with the PB&F user community to design, develop and maintain PB&F reports
• Assist the Planning and Budgeting team with the design, development and delivery of training to PB&F application users and provide ongoing training support
• Assist the IT support team in the design, development, implementation and ongoing maintenance of Planning application interfaces
• Perform the role of a business liaison to the Finance IT support team and business consultant to the Planning, Budgeting and Forecasting stakeholders
• Maintain expertise related to planning, budgeting and forecasting business processes and ensure the PB&F tool is configured to effectively support current and future requirements
• Possess an understanding of the Finance data and system environment including the Financial Data Warehouse, PeopleSoft Financial Modules and Data Integration Hub
• Working knowledge of Generally Accepted Accounting Principles and financial reporting
• Bachelor’s degree in Accounting or Finance (IT focus preferred)
• Familiarity with accounting system procedures, and General Ledger systems
• Experience with PC based office tools, specifically Excel
• Excellent quantitative, statistical, and data analysis and interpretative skills
• Strong written and oral communication skills to enable effective engagement with business partners
• Ability to be flexible and adapt approaches based on evolving business requirements
• Effective project management, process planning and implementation skills; excellent time management and prioritization skills
• Quick learner with a desire to continually build his/her skill set and experiences
• An orientation toward operational excellence and continuous improvement
• Experience with Planning and Budgeting Cloud Service (PBCS), Oracle Hyperion Planning, Essbase, and/or other comparable applications
• Strong GAAP and STAT insurance knowledge
• BS/BA degree. Other qualifications with adequate experience will be considered
• 7+ years proven professional and technical industry experience
• Leading a technical team
• Systems or application administrator and enterprise environment
• Supporting and managing systems and/or application engineers
• Ellucian Colleague and SharePoint in a production environment
• Analytical and technical problem-solving
• Willingness to engage in process improvement and developing new efficient means of execution
• Ability to adapt and learn quickly

Cloud & Service Provider Program Manager Resume Examples & Samples

• Manage complex solution execution program: large project and multi businesses with high added value (eg: solution level 3)
• Manage a team of project managers, in a complex environment (multicultural / multi organizational)
• Lead projects, monitor progress, assess & manage the risks in order to meet customer satisfaction and project profitability
• Contribute strongly to the project manager’s community
• Minimum of 5 years experience managing large, complex, multi-geography projects
• PMP certification (or equivalent)
• In-depth knowledge of segment offer and solutions
• High technical ability with relevant products and solutions

Cloud & Service Provider Territory Manager Resume Examples & Samples

• This role carries a sales quota which is revenue based
• The Veeam Cloud and Service Provider Program (VCSP) Territory Manager (TM) is responsible for new sales and relationship activities such as developing and managing key strategic accounts, driving VCSP partner business for Veeam cloud solutions, using solution selling to drive creation of Veeam based offerings, maintaining effective communications with appropriate executives, and driving revenue and consumption of Veeam Software
• As an Industry Expert, the VCSP TM is expected to build account/business plans with partners -- including sales, marketing, operations, financials and other key components
• The VCP TM is responsible for the execution and achievement of the plans including: solution development, GTM activities, and revenue goals
• Works with regional sales team to advance opportunities to closure, including Systems Engineers to technically qualify and deliver product demonstrations
• Develops sales pipeline by proactive calling to convert sales conversations to identified prospects
• The VCSP TM will be responsible for prospecting and onboarding New VCSPs to the VCSP NA Program
• The VCSP TM should provide thought leadership and might also be asked to develop materials and present at partner, regional or national events to help Veeam increase our prestige in the industry
• Updates and maintains the Veeam CRM system
• Drives and manages Executive relationships
• Works in partnership with other Veeam sales teams
• Recruits and on boards new VCSP accounts derived from inbound and outbound marketing
• Develops a solid working knowledge of Veeam Software products and the benefits they provide to Cloud/Hosting/Service Providers
• Bachelor’s Degree required (a combination of education and experience will be considered)
• Ten (10) years enterprise software sales; five (5) years field sales to and with Cloud/Hosting/Service Providers
• Experience with VMware and/or Microsoft desired
• Knowledge of virtualization technology desired
• Must have a significant track record of accomplishment selling in the target market
• Proven relationships in top tier Cloud or Hosting provider accounts and an ability to open new accounts
• Exceptional verbal and written communications skills
• Be comfortable working in a fast-paced environment where roles and responsibilities change quickly
• Ability to travel throughout assigned geography
• Must have an in-depth understanding of technology trends and issues and their impact business
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter
• This position reports to the VP NA VCSP

Cloud Service Lab Manager Resume Examples & Samples

• Deployment, upgrades, configuration and maintenance of the cloud lab
• Development and execution of tests to measure and ensure levels of availability and performance
• 2+ years of infrastructure engineering with experience on Linux, x86 hardware, networking (DNS, Routing, Switching) and storage technologies
• Experience with automation tools (Ansible/Puppet or Chef)

Cloud Service Automation Deployment Specialist Resume Examples & Samples

• 3 + years of experience working in systems automation
• 3 + years of Experience with the ServiceNow Platform
• 5+ years of experience in Automation
• ServiceNow Certification

Cloud Service Delivery Management Consultant Resume Examples & Samples

• Participating and managing strategic initiatives and projects that support the optimization and overall delivery quality of the Cloud Service delivery for customers
• Work in collaboration with technical teams and optimize the scheduling of resources and overall end to end process from request to delivery of initiatives
• Manage and help with key deliverable schedule conflicts and work with cross functional hosting, product management and customer partners towards amicable solutions
• Provide leadership and mentoring to experienced and less experienced managers and individual contributors
• Consume and be the voice of customer in enhancing and improving the standard Oracle service management processes that support the rapid growth and improve the overall delivery of Oracle’s cloud solutions to internal service management teams
• Be the customer advocate within the cloud service organization
• Management of customer escalations and work closely with members of the Cloud Services Delivery organization to support all aspects of SaaS hosting delivery for assigned customer accounts
• Skilled at establishing and managing cross functional relationships
• Ability to measure cloud KPIs and define new ones as per business needs
• Exceptional problem solving, issue resolution and customer service skills
• Comfortable working in a highly matrix environment
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work closely with management towards service level measures and share metrics based dashboards to improve operational excellence
• Locate and define new process improvement opportunities
• Participate in customer service health and business review internally with the account management team and externally with customer to represent hosting services ( as need arises)
• Minimum required: Bachelor’s degree in information systems or related field preferred
• Demonstrated prior management of operational metrics and measures with applied experience on improving service excellence
• Minimum 10 years of work experience with increasing levels of responsibilities as a service delivery manager, customer success manager or technical program management
• Minimum 3 years of demonstrated prior experience of service delivery in a SaaS, IaaS or PaaS delivery organization
• Self-motivated, excellent work ethic, goal oriented and strong team player
• Knowledge of ITIL framework

Sales Manager ICT / Cloud Service Resume Examples & Samples

• As our Sales Manager you will grow and lead a team of Cloud Sales Specialist (CSS) selling into the SMB segment (20 -150 employees, size organizations). In addition to selling Cloud services the team will also have the ability to pull through Fixed Voice, Data, Mobile and traditional PABX
• Focusing on the SMB (20 – 150 employees) segment, the Sales Manager has overall accountability for revenue growth through the development and implementation of customer and prospect growth strategies in NSW, through identifying opportunities to sell cloud services directly selling or working with our key partners to grow revenue
• You will lead, coach and develop a team to ensure they meet and exceed their business targets and executes strategies to grow Optus market share
• Success in this role will be evident through the achievement of revenue growth targets, increased penetration of services into the Optus SMB customer base and a high level of staff engagement of the team

Cloud Service Development Engineer Resume Examples & Samples

• Experience running a multi node Puppet Enterprise environment
• Experienced in writing modules in Puppet
• Experience with Apache or other application server configuration like Tomcat, Websphere, Jboss EAP
• Experience middleware deployment and release management tools like XebiaLab, Urban Code Deploy is required
• Familiarity with the software development life cycle
• Excellent troubleshooting and analytical skills
• Ability to thrive in a team environment
• Experience with Bitbucket, Nexus, Artifactory and Jenkins or other continuous integration systems
• Experience with highly available enterprise environments utilizing scaling solutions, load-balancing and proxy servers
• Working knowledge of REST, web services
• Familiarity with web application frameworks
• Familiarity with identity, authentication and authorization frameworks such as LDAP, Kerberos, Active Directory, SAML
• Familiarity with relational databases and noSQL databases
• Good understanding of the public clouds like Azure, AWS and their deployment and operating models
• Understanding of central logging, log analytics tools like Splunk, service Dashboards and integration with service management tools like Service Now
• Knowledge of broader network infrastructure components (e.g. TCP/IP, Active Directory, VPN, LB, firewalls) - 4 years
• Programming/Scripting skills preferred (e.g. PowerShell, Python, Bash, Ruby, Perl, etc) - 5 years
• Infrastructure management concepts, integration, and practical automation opportunities. - 5 years
• Network security concepts, approaches, technologies and enforcement methods - 4 Years
• Server platform concepts, technologies, and implementation methods with an emphasis on converged networking.- 4 years
• Configuration management tools such as Puppet. - 2 years
• Communication and writing skills
• Strong Linux and Windows-based systems administration skills in a Cloud and Virtualized environment. - 5 years

Oracle Planning & Budgeting Cloud Service Resume Examples & Samples

• Identify business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations
• 3+ yrs relevant experience implementing one or more EPM technologies
• 6 months+ relevant experience implementing Oracle Planning and Budgeting Cloud Service
• Willingness for weekly client-based travel, up to 80-100% (Monday — Thursday/Friday)
• Defining systems strategy, developing system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation
• 2+ yrs relevant experience implementing one or more EPM technologies
• 2+ years experience leading workstreams or small teams
• Experience with program leadership, governance and change enablement
• Develop and manage vendor relationships
• Lead workshops for client education
• Assist and drive the team by providing oversight
• 6+ yrs relevant experience implementing one or more EPM technologies
• 2+ years experience leading and managing project teams
• Able to set up development guidelines and methodologies
• Work on projects with mixed technologies, Java/JavaScript
• Beyond coding, willing to take lead positions in the projects
• Act as trusted adviser to the customer
• Manage customer expectations and avoid any escalations
• Support the pre-sales activities
• Independently run initiatives to improvise processes or provide new process steps
• Work on projects executed across geographies and cultures
• Ready to travel for assignments up to 25% of working time
• Possess at least 3 years of experience working in a professional software development capacity
• Ideally mixed with system integration or consulting experience
• University degree, preferably in engineering (bachelor in engineering, or master degree in computer applications, business administration, or science)
• Hands on experience with SaaS and PaaS architecture, scale, security and operations
• Ability to contribute to architecture discussions, helping the team to architect and design a system
• Familiar with the development lifecycle: evaluating functional specs, preparation of technical specs, coding, reviews, unit testing, technical issue resolution
• Ability to research, prototype, design, code, test, and document new features and enhancements for software applications
• Hands-on Java experience
• Experience with Java based frameworks (ex. Spring)
• Experience with client side programming interaction with JavaScript and/or a library such as jQuery
• Experience with one of the databases: Oracle, SQL Server, MySQL, etc
• Exposure to project management or project management methodologies is an asset

Senior Consultant Oracle Identity Cloud Service Resume Examples & Samples

• Oracle Software as a Service (SaaS) Applications, such as ERP, HCM, and CRM
• To act as ambassadors for Oracle Solutions throughout a customer engagement
• Work with customers transforming OnPremise implementations to Cloud implementations or develop fresh Cloud implementations for new Oracle customers
• Collect implementation requirements and convert them into tangible deliverables
• Degree educated or equivalent

Cloud Service Architect Resume Examples & Samples

• Develop a strategy and roadmap for Office 365 and Azure services
• Participate and be accountable for the delivery of new cloud services through project and non-project delivery methods
• Serve as an architectural resource for projects and other solution development activities; provide the direction and support to Solution Architects for the aspects related to their Topic Area for all solutions developed
• Create and maintain Reference Architectures and Standards
• Work with the governing bodies and management to create, publish and promote strategic direction
• Create guidelines, technical recommendations and white papers, consolidating the input from a variety of sources and Subject Matter Experts
• Minimum ten years of relevant experience from a professionals services organization or similar environment
• Bachelor’s degree from an accredited college or university
• Demonstrated experience working with a distributed international team, across cultures and time zones with minimal supervision
• Experience with IT architecture development
• Knowledge of industry standards (such as TOGAF, ArchiMate, BPMN) is preferred
• Strong ability to interact with all levels of the organization (from junior staff to senior executives)

Cloud Service Manager Resume Examples & Samples

• Plan, build and deliver the cloud vision by providing technical expertise and guidance in cloud technologies
• Provide proven infrastructure deployments through continuous configuration automation (patterns and repeatable code)
• Provide operational support for Cloud environment, inclusive of network, storage, compute, OS, and application services
• Work with business units to enable migrations from on premise deployments to a public cloud environment
• Develop an agile deployment process to improve time to market for infrastructure request
• Work with a team of Architects and Engineers to develop approaches for cloud services
• Able to corral and coordinate significant volumes of information and provide insights into both qualitative and quantitative data
• Provide outputs that can contribute to management of the live services
• Develops own ideas, or the ideas of others, making all the necessary observations and tests and carrying them through to a full practical demonstration, wherever viable and feasible. Where necessary, designs data collection tools and techniques for both qualitative and quantitative data
• Identifies and responds to the key business drivers and those areas of business need which are not adequately supported by current and planned IT, within the strategic planning time frame. Develops the strategic response to the business requirement, and produces business cases for recommended new applications of information and communications technologies
• Reviews new business proposals and provides specialist advice on information management, including advice on and promotion of collaborative working and assessment and management of information-related risk
• Develops models and plans for the implementation of the strategy, taking advantage of opportunities to improve business performance
• Well versed in cloud constructs from AWS, Azure and other Tier 1 providers
• Proven ability with java, powershell or 3rd party software tools to create and deploy infrastructure as code
• Proven design, planning and implementation experience with all infrastructure components including Storage, Network and Compute technologies
• Experience with enterprise architectures a plus
• Experience in developing low level designs
• Work as part of a team to execute regionally while maintaining a global view
• An up to date knowledge current technology and IT service management
• A demonstration of keeping abreast of trends in the IT industry
• A proven knowledge of working in a multi partner outsourced environment
• A sound grasp of utility business and partnering and knowledge of the full IT lifecycle will be essential
• Demonstrates consistent alignment with the core National Grid Leadership Qualities, Creates the Future, Consistently Delivers Great Performance, Builds Relationships, Develops Self and Others
• Keeps overall objectives and strategies in mind, is not unnecessarily deflected by matters of detail
• Keeps commercial aspects continually in mind when taking actions or making decisions
• Is proactive, takes action and anticipates opportunities
• Acquires understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences
• Relevant regulatory and industry standards and good practice. In particular ITIL
• Familiar with third party products and services and service level agreements knowledge
• Techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services
• Methods and techniques for structured reviews, including reviews of technical diagrams, test plans, business cases and any other key deliverables. Examples: peer review, formal technical review
• Educated to degree level in a relevant discipline or an equivalent combination of education, training, and experience
• Experience in Service Architect / Service Strategist disciplines in an IS function
• ITIL v3 certification highly desirable
• In partnership with the sales and pre-sales teams, formulate and execute a strategy to migrate ISV applications from on-prem or cloud deployments to OPC services
• Working with the ISV pre-sales team and development to develop a production architecture to migrate the ISV applications into production environments on OPC
• Develop an enablement plan to transfer knowledge to ISV on best practices to install, configure and manage OPC services
• Project managementexperience coordinating activities of a virtual remote team, sales and pre-sales engineers
• Experience with Terraform, Hudson, Chef, Puppet,and/or scripting languages (Python, Perl, etc.) scripting application deployments into cloud platforms (i.e.,. orchestration)
• Technical and customer-facing skills that will allow them to be the technical interface between Oracle Cloud teams and partner
• Willingness to travel up to 50%and ability to work autonomously is highly desired

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Service Delivery Manager Resume Examples

Are you looking for a job as a Service Delivery Manager? A well-written resume is essential for catching the attention of potential employers. Crafting an outstanding Service Delivery Manager resume can be challenging, as it requires you to demonstrate both your technical and managerial skills. To help you stand out from the competition, this guide will provide insight into the key elements to include and helpful resume writing tips. The examples included in this guide showcase successful resumes for Service Delivery Managers and can serve as a foundation for creating an impressive resume.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Service Delivery Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Service Delivery Manager with a proven track record of success leading and managing customer service operations to deliver superior customer service and satisfaction. My expertise includes leading teams to successfully deliver service excellence and driving customer loyalty. I possess excellent communication and problem- solving skills to resolve customer issues in a timely and effective manner, and I am highly resourceful in finding innovative solutions to complex customer service challenges.

Core Skills :

• Team Leadership
• Customer Service Excellence
• Problem Resolution
• Process Improvement
• Stakeholder Management
• Project Management
• Service Delivery Management
• Strategic Planning
• Business Analysis

Professional Experience :

Service Delivery Manager – ABC Company, 2014 – Present

• Lead and manage customer service operations to ensure service delivery excellence
• Develop and implement service delivery strategies to maximize customer satisfaction
• Work with cross- functional teams to identify areas for improvement and develop innovative solutions
• Manage customer service inquiries and escalations.
• Develop and implement process improvements to ensure customer service standards are met
• Monitor customer service KPIs to ensure service delivery goals are achieved

Education :

Bachelor of Science in Business Management – XYZ University, 2010

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Service Delivery Manager Resume with No Experience

• Dedicated Service Delivery Manager with extensive experience in customer service, organizational development, team management, and process improvement.
• Strong communicator, problem solver, and project manager with the ability to effectively interact with clients, build productive relationships, and lead teams to successful outcomes.
• Skilled in project planning, project management, and customer service.
• Strong customer service skills
• Excellent problem solving and organizational skills
• Ability to effectively manage projects and personnel
• Excellent communication, interpersonal, and negotiation skills
• Ability to analyze and interpret data
• Ability to develop and implement processes and procedures
• Strategic planning and leadership experience

Responsibilities

• Develop and implement effective service delivery processes and procedures
• Collaborate with internal and external stakeholders to ensure successful service delivery
• Track, monitor, and report on performance metrics
• Ensure customer satisfaction and drive continuous improvement
• Lead, motivate, and mentor team members
• Create and manage budgets and timelines
• Develop and maintain strong relationships with customers and vendors

Experience 0 Years

Level Junior

Education Bachelor’s

Service Delivery Manager Resume with 2 Years of Experience

Dynamic and organized Service Delivery Manager with two years of experience managing service delivery and client relationships. Proven track record of increasing customer satisfaction, improving operational efficiency, and driving process optimization. Possess excellent problem solving and critical thinking skills. Possess great ability to build and maintain relationships with customers and colleagues.

• Customer Relationship Management
• Operational Efficiency
• Problem Solving
• Time Management
• Communication

Responsibilities :

• Develop and implement effective service delivery strategies and procedures
• Monitor and analyze customer feedback and take corrective action
• Collaborate with stakeholders to ensure that service delivery meets customer expectations
• Design and implement tools to improve operational efficiency
• Create and track service delivery performance metrics
• Manage service delivery team and ensure team members adhere to quality standards
• Develop and manage relationships with clients to ensure customer satisfaction
• Collaborate with various departments to ensure successful service delivery

Experience 2+ Years

Service Delivery Manager Resume with 5 Years of Experience

Highly organized and motivated Service Delivery Manager with 5 years of experience in overseeing operations and troubleshooting technical issues. Demonstrated track record of ensuring customer satisfaction with timely and quality delivery of services. Experienced in developing and implementing strategies for increasing efficiency, analyzing data and identifying areas for improvement. Skilled in providing technical support and maintaining positive customer relationships.

• Administrative and Management
• Customer Service
• Operational Planning
• Technical Troubleshooting
• Data Analysis
• Developed and implemented operational strategies to improve efficiency and reduce costs.
• Monitored services to ensure customer satisfaction and promptly resolve technical issues.
• Established and maintained positive relationships with customers to ensure repeat business.
• Coordinated team members to ensure timely and quality delivery of services.
• Analyzed data to identify opportunities for improvement and make recommendations.
• Developed and implemented process improvement plans to increase efficiency.
• Provided technical support and troubleshooting services to customers.
• Trained and coached team members to increase knowledge and skills.

Experience 5+ Years

Level Senior

Service Delivery Manager Resume with 7 Years of Experience

Service Delivery Manager with 7 years of experience in providing services and solutions to maximize customer satisfaction. Possesses excellent customer service and problem- solving skills; adept in working with third- party vendors to ensure timely and efficient delivery of services. Highly organized and reliable, with a track record of meeting challenging deadlines. Proven ability to handle multiple projects and prioritize tasks to ensure successful outcomes.

• Vendor Management
• Problem- solving
• Managed delivery of services and solutions to customers, ensuring customer satisfaction
• Monitored vendor performance and worked with third- party vendors to ensure timely and efficient delivery of services
• Developed and implemented service delivery strategies to meet customer requirements
• Negotiated contracts with vendors and monitored budget allocations
• Resolved customer complaints and provided customer service in a timely manner
• Developed and maintained internal and external relationships to ensure successful delivery of services
• Collaborated with cross- functional teams and stakeholders to ensure successful outcomes
• Implemented process and quality improvement initiatives to ensure project delivery on time and on budget

Experience 7+ Years

Service Delivery Manager Resume with 10 Years of Experience

Result- oriented and experienced Service Delivery Manager with a 10- year track record of leading highly- effective service delivery teams and ensuring successful customer service. Demonstrated success in delivering operational and cost efficiencies, while fostering a customer- centric culture and improving overall service performance. Possess an in- depth understanding of emerging technologies, along with excellent problem- solving and communication skills.

• Process Definition & Improvement
• Risk Management & Mitigation
• Service Level Management
• Incident/Problem Resolution
• Relationship & Stakeholder Management
• Operational & Cost Efficiency
• ITIL Compliance
• Leadership & Team Building
• Developed and implemented service delivery strategies to ensure successful customer service.
• Designed and implemented process and procedures for efficient service delivery.
• Managed risk and created mitigation plans for any potential risk.
• Identified, monitored and managed service levels and SLAs to meet customer satisfaction.
• Led problem resolution and incident management processes.
• Built and maintained relationships with stakeholders and partners.
• Established operational and cost efficiencies and managed budgets.
• Assured ITIL compliance and oversaw team performance.
• Mentored and trained team members and developed their skills.

Experience 10+ Years

Level Senior Manager

Education Master’s

Service Delivery Manager Resume with 15 Years of Experience

I am an experienced Service Delivery Manager with 15 years of experience in IT, including strategy, operations, and project management. I have experience in developing and maintaining customer relationships, resolving customer issues, and adhering to customer service protocols. My broad skillset has enabled me to manage multiple projects for a variety of customers successfully with an emphasis on customer satisfaction. I’m an avid problem- solver and excellent communicator who can effectively communicate with customers, colleagues, and team members.

• IT Service Delivery
• Problem- solving Skills
• Excellent Communication Skills
• Team Management
• Developing and managing customer relationships
• Ensuring customer service objectives are met
• Resolving customer issues
• Implementing customer service policies and procedures
• Coordinating and leading project teams
• Providing training and guidance to team members
• Identifying customer needs and expectations
• Analyzing customer data to identify trends and potential problems
• Providing project updates to stakeholders

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Service Delivery Manager resume?

A Service Delivery Manager is responsible for overseeing the successful delivery of services to customers. Therefore, it’s important to include all relevant information in a Service Delivery Manager resume to ensure employers are able to quickly determine if an applicant is suitable for the role.

When creating your Service Delivery Manager resume, consider including the following:

• Contact information: Include your name, address, phone number, and email address so employers can easily contact you.
• Professional summary: Write a brief overview of your skills and qualifications.
• Work experience: List any prior experience in service delivery management, including the name of the organization, job title, and time span.
• Core competencies: Identify the areas where you are most knowledgeable, such as customer service, project management, and problem solving.
• Education: Include any degrees, certifications, or special training related to service delivery management.
• Professional affiliations: Describe any professional organizations or industry groups you are associated with.
• Achievements: Highlight any awards or recognitions you have received.
• References: Provide the names and contact information of references who can vouch for your service delivery management skills.

By including all of the necessary information in your Service Delivery Manager resume, employers will quickly be able to determine if you are a suitable candidate for the position.

What is a good summary for a Service Delivery Manager resume?

A Service Delivery Manager resume must effectively communicate a candidate’s proven experience in delivering client-facing services and managing customer relationships. It should include highlights of the candidate’s expertise in service delivery, customer management, and customer satisfaction. The resume should also reflect the candidate’s ability to develop and implement service strategies and drive business growth.

The summary section of a Service Delivery Manager’s resume should provide an overview of the candidate’s professional skills, qualifications, and experience. It should emphasize the candidate’s strengths in relationship building, problem-solving, and customer service. It should also demonstrate their leadership skills and ability to work with various teams and stakeholders.

A good summary for a Service Delivery Manager resume should also emphasize the candidate’s ability to manage multiple projects, prioritize tasks, and ensure the timely delivery of services. The summary should also showcase the candidate’s knowledge of service delivery frameworks and strategies, as well as their track record of successful service delivery projects.

What is a good objective for a Service Delivery Manager resume?

A Service Delivery Manager’s resume objective should focus on the task-oriented and organizational skills that make you a great fit for the role. It should also emphasize your ability to lead teams and ensure customer satisfaction. Your resume objective should be concise yet specific, and can include the following points:

• Create and implement effective strategies to manage and improve service delivery
• Develop and maintain strong relationships with customers and suppliers
• Monitor and analyze service delivery performance and customer feedback
• Lead and motivate teams to meet service goals efficiently and effectively
• Ensure compliance with company policies and standards
• Solve operational issues and resolve customer complaints
• Utilize data and technology to improve communications and services
• Develop and maintain documentation for service delivery processes and procedures
• Manage the budget for service delivery and maintain cost-effectiveness.

How do you list Service Delivery Manager skills on a resume?

A Service Delivery Manager is a professional who is responsible for overseeing the delivery of services to a company’s customers. They must have a wide range of skills to ensure a successful service delivery process. Here are some of the most important skills to list on a Service Delivery Manager resume:

• Project Management: Being able to effectively manage and coordinate multiple projects. This includes developing project plans, delegating tasks, setting deadlines and ensuring projects are delivered on time.
• Excellent Communication Skills: Having strong written and verbal communication skills to be able to effectively communicate with customers, vendors and colleagues.
• Problem-Solving: Having the ability to identify issues and devise solutions. This includes troubleshooting technical issues, identifying process improvements and implementing strategies.
• Customer Service: Having a customer-focused attitude and the ability to handle challenging customer situations. This includes responding to customer inquiries, resolving customer issues and providing customer feedback.
• Leadership: Possessing strong leadership skills to motivate and lead a team. This includes managing team performance, providing guidance and building a collaborative team environment.
• Process Improvement: Having the ability to identify areas of improvement in the service delivery process, and implementing strategies to improve efficiency and performance.
• Organizational Skills: Possessing the ability to organize workflows and tasks. This includes using time management techniques to prioritize tasks, and manage workloads.
• Technical Expertise: Having a strong technical aptitude and the ability to learn new systems quickly. This includes being proficient in software and hardware applications.

What skills should I put on my resume for Service Delivery Manager?

A Service Delivery Manager plays a critical role in managing the delivery of services to clients. As such, the Service Delivery Manager should have a variety of skills to ensure successful service delivery. Here are the most important skills you should include on your resume for a Service Delivery Manager position:

• Operational Leadership: As a Service Delivery Manager, you will be responsible for leading the operational delivery of services. Demonstrate your ability to lead an operational team by promoting efficient processes, developing strategies to improve outcomes, and leading teams to achieve desired outcomes.
• Project Management: You will need to be able to manage projects from start to finish, ensuring that services are delivered on-time and on-budget. Showcase your ability to track progress and manage timelines, as well as your experience with project management software such as Microsoft Project.
• Client Service: Excellent client service is essential for successful service delivery. Showcase your ability to build and maintain relationships with clients, as well as your experience in problem-solving and customer support.
• Technical Knowledge: You should have a good understanding of the technical aspects of service delivery, including hardware and software requirements, network configurations, and security protocols. Showcase your technical knowledge and experience in your resume.
• Analytical Thinking: As a Service Delivery Manager, you will need to be able to analyze data and make decisions quickly. Showcase your analytical thinking skills by highlighting your ability to interpret data and identify areas for improvement.
• Communication: You will need to be able to communicate effectively with team members and clients. Showcase your communication skills by demonstrating your ability to communicate technical concepts to non-technical audiences, as well as your experience in writing and presenting reports.

Key takeaways for an Service Delivery Manager resume

Writing a resume for a Service Delivery Manager position can be overwhelming. It’s important to highlight the skills and abilities that will make you stand out from the competition. Here are some key takeaways to consider when crafting your resume:

• Highlight Your Service Delivery Management Experience: Your resume should emphasize the service delivery management skills and experience you have acquired. Include any projects you have managed, such as the implementation of process improvements, customer service strategies, or the development of new systems.
• Showcase Your Problem-Solving Abilities: Service delivery managers are expected to have strong problem-solving skills. Show potential employers how you have used these abilities to resolve customer issues and improve service delivery performance.
• Emphasize Your Communication Skills: Service delivery managers must have excellent communication skills when dealing with clients, vendors, and their own teams. Showcase your communication skills on your resume by highlighting any presentations you have given, as well as any customer service training you have facilitated.
• Demonstrate Your Leadership Qualities: The ability to lead and manage teams is a trait many employers look for in a service delivery manager. Include any examples of when you have successfully led teams or achieved objectives in difficult scenarios.
• Showcase Your Knowledge of Service Delivery Systems: Employers will be interested in seeing any experience you have with service delivery systems and software. Demonstrate your knowledge by including any training you have completed or any successful service delivery initiatives you have implemented.

Following these tips can help you create a resume that will help you stand out from the competition. Be sure to highlight your service delivery management experience, problem-solving abilities, communication skills, leadership qualities, and knowledge of service delivery systems. This can help you secure the role of Service Delivery Manager.

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Service Delivery Manager resume examples for 2024

A service delivery manager resume should highlight a balance of technical acumen and interpersonal skills. Project management, customer satisfaction, and a knack for continuous improvement are vital in this role. As a service delivery manager, you'll be working closely with customers and internal teams, so being able to communicate effectively and drive growth is crucial.

Service Delivery Manager resume example

How to format your service delivery manager resume:.

• Align the job title on your resume with the applied position: Service Delivery Manager
• Highlight accomplishments rather than responsibilities in your work experience section. For example, 'Insured completion of required Hardware Asset Management documentation' becomes 'Completed Hardware Asset Management documentation, ensuring adherence to required standards' and 'Established SharePoint site for service level management visibility' becomes 'Established SharePoint site, increasing efficiency in service request prioritization for release management',
• Compress your resume to one page, focusing on relevant achievements and skills for the role, such as 'Led the migration of SAP applications to Microsoft Azure', 'Managed multiple teams including Windows and Unix Server teams' and 'Provided leadership to achieve service delivery goals of customer satisfaction, operational excellence, team skill development, and financial contribution'

Choose from 10+ customizable service delivery manager resume templates

Choose from a variety of easy-to-use service delivery manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service delivery manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Delivery Manager resume format and sections

1. add contact information to your service delivery manager resume.

Service Delivery Manager Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your service delivery manager resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Delivery Manager Education

Service Delivery Manager Resume Relevant Education Example # 1

Bachelor's Degree In Computer Science 2002 - 2005

New York University New York, NY

Service Delivery Manager Resume Relevant Education Example # 2

Bachelor's Degree In Business 1997 - 2000

Indiana Wesleyan University Marion, IN

3. Next, create a service delivery manager skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service delivery manager resume

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

SAN abbreviation for storage area network is a computer network that provides storage access.

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Top Skills for a Service Delivery Manager

• Service Delivery , 16.2%
• Project Management , 6.9%
• Cloud , 5.9%
• Customer Service , 5.9%
• Other Skills , 65.1%

4. List your service delivery manager experience

The most important part of any resume for a service delivery manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service delivery managers" and "Managed a team of 6 service delivery managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Mentored Mainframe Developers as computing paradigm shifted to MS Windows
• Managed projects as a member of the Mobility Network PMO.
• Led process improvements in alignment with PMO goals of delivery, consistency and efficiency.
• Executed SQL queries for backend testing when needed for any account changes.
• Coached team of up to 12 Managers responsible for managing Collection Center Operations, Applications, Infrastructure and Systems Technology.
• Supported 70+ Cloud clients generating more than $13M in annual revenue.
• Participated in Agile development process for Cloud provisioning portal.
• Improved services profitability, strengthened client infrastructure efficiency, managed client operations P&L plans and staffing ratios.
• Implemented the overall quality management plan that improved the quantitative performance and impact on overall program operations.
• Achieved high levels of customer satisfaction through collaboration with the Account Operation teams.
• Installed Suse Linux on Lenova workstations.
• Resolved conflicts pertaining to Internet, e-mail, phone, network related problems and customer billing issues.
• Supported PCB Designers as the interface with PCB Fabrication houses.
• Provided technical troubleshooting and knowledge-based support to Cisco customers.
• Acquired a thorough understanding of enterprise network architectures running TCP/IP.
• Incorporated configuration and determination of deposit fees so developed custom setup page as per NYU requirement.
• Automated deployment of desktop operating systems and re-imaging.
• Trained and assisted clients in completing digital video, graphics, and audio projects using Photoshop and Final Cut
• Performed hardware maintenance to support local users.
• Assisted teachers in class and answered students' questions on Microsoft Excel and PowerPoint.

5. Highlight service delivery manager certifications on your resume

Specific service delivery manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service delivery manager resume:

• Project Management Professional (PMP)
• ITIL Foundation
• Six Sigma Green Belt
• Master Project Manager (MPM)
• Certified Manager Certification (CM)
• PMI Risk Management Professional (PMI)
• Management Consultant Professional (MCP)

6. Finally, add an service delivery manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service delivery manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service delivery manager resume skills

• Service Delivery
• Project Management
• Customer Service
• Customer Satisfaction
• Client Facing
• Infrastructure
• Continuous Improvement
• Service Management
• Technical Support
• Level Agreements
• Client Satisfaction
• Digital Transformation
• Process Improvement
• Service Desk
• Incident Management
• Client Relationships
• Performance Management
• Problem Management
• Contractual Obligations
• Direct Reports
• Asset Management
• Problem Resolution
• Employee Development
• Cycle Management
• Customer Expectations
• Vendor Management
• Shared Services
• Client Expectations
• Customer Relationships
• Performance Reviews
• Management Process
• Customer Issues

Service Delivery Manager Jobs

Links to help optimize your service delivery manager resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Service Delivery Manager Related Careers

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Service Delivery Manager Related Jobs

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• Executive Management Industry
• Service Delivery Manager
• Service Delivery Manager Resume

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3 Service Delivery Manager Resume Examples for 2024

Our Resumes are featured in

• • Led a team of 15 service delivery specialists, ensuring timely resolution of customer issues and meeting SLAs.
• • Developed and implemented service improvement initiatives resulting in a 20% increase in customer satisfaction.
• • Collaborated with cross-functional teams to streamline processes, reducing service delivery cycle time by 30%.
• • Managed vendor relationships, negotiating contracts to ensure cost-effective and high-quality service delivery.
• • Prepared and presented regular reports on service performance and achieved KPIs to clients and internal stakeholders.
• • Developed and maintained a service catalog, cataloging existing services offered by the organization.
• • Formulated and implemented an SLA structure, incorporating customer-based and service-based SLAs.
• • Negotiated and maintained operational level agreements with service delivery and technology functions.
• • Analyzed and reviewed service performance against SLAs, driving continuous improvement initiatives.
• • Organized regular service level reviews with clients and technology providers to maintain and improve service levels.

Modern Service Delivery Manager Resume Example

Creative Service Delivery Manager Resume Example

When it comes to creating a resume for a service delivery manager job in 2024, there are a few key elements you need to be aware of. From the length and design to the overall format, these factors can greatly impact the effectiveness of your resume. Here's what you need to consider:

A common mistake many job seekers make is creating a resume that is too long. In today's fast-paced job market, hiring managers often have limited time to review each application. Therefore, it's important to keep your resume concise and to the point. Aim for a maximum of two pages, highlighting only the most relevant and impactful information.

While a visually appealing resume can catch the recruiter's attention, it's crucial to strike the right balance between design and functionality. Opt for a clean and professional design that uses a legible font and consistent formatting throughout. Avoid excessive colors, graphics, or fonts that can distract from the content of your resume.

The format of your resume should be easy to navigate and clearly showcase your qualifications. Consider using a reverse chronological format, which organizes your work experience in descending order. This allows the hiring manager to quickly see your most recent and relevant roles. Additionally, use bullet points to highlight your achievements and responsibilities in each position.

When crafting your service delivery manager resume, there are several key sections you should include to effectively showcase your skills and experience. These sections are highly sought after by hiring managers:

Contact Information

• Include your name, phone number, and email address. Feel free to add a link to your professional online profile if applicable.

Summary Statement

• Write a brief overview of your qualifications and key skills as a service delivery manager. This should entice the reader to continue reviewing your resume.

Work Experience

• Detail your previous roles and responsibilities in the field of service delivery management. Use the Context-Action-Result (CAR) framework to showcase your accomplishments and demonstrate your ability to drive positive outcomes.
• List your educational background, including any relevant degrees or certifications.
• Highlight your technical and soft skills that are essential for a service delivery manager role. Be sure to include skills such as project management, team leadership, and customer relationship management.

When describing your experience as a service delivery manager, using the Context-Action-Result (CAR) framework can greatly enhance the impact of your resume. This framework allows you to provide specific examples of your achievements in a concise and structured manner. Here are a few bullet point examples:

• Implemented a new ticketing system, resulting in a 30% reduction in customer response time (Context).
• Led a team of 15 service delivery professionals, ensuring efficient allocation of resources and timely completion of projects (Action).
• Improved customer satisfaction ratings by 15% through proactive communication and effective problem-solving (Result).
• Collaborated with cross-functional teams to develop and implement standardized service delivery processes, resulting in 20% increase in efficiency (Context).
• Developed and delivered training programs for new service delivery staff, resulting in reduced onboarding time by 25% (Action).
• Analyzed service delivery metrics and identified areas for improvement, leading to a 10% increase in customer retention (Result).

Creating an effective service delivery manager resume in 2024 requires a strategic approach. Remember these key takeaways:

• Keep your resume concise and to the point, aiming for a maximum of two pages.
• Opt for a clean and professional design that is easy to read.
• Include sections such as contact information, summary statement, work experience, education, and skills.
• Utilize the CAR framework to highlight your accomplishments and demonstrate your impact.

By following these guidelines, you can craft a standout resume that grabs the attention of hiring managers and increases your chances of landing a service delivery manager role in 2024.

Top 7 Soft Skills for Service Delivery Manager Resume

• Communication
• Problem-solving
• Team management
• Relationship building
• Negotiation
• Customer service

Top 7 Hard Skills for Service Delivery Manager Resume

• Project management
• Agile methodologies
• IT service management
• Process improvement
• Vendor management
• Budgeting and cost management

Frequently Asked Questions

What is a service delivery manager.

A Service Delivery Manager is responsible for ensuring the successful delivery of services to clients or customers. They oversee the entire service delivery process, including managing resources, resolving issues, and maintaining customer satisfaction.

What are the key skills required for a Service Delivery Manager?

Some essential skills for a Service Delivery Manager include strong leadership abilities, excellent communication and interpersonal skills, problem-solving capabilities, project management expertise, and a deep understanding of service delivery processes.

What should be included in a Service Delivery Manager resume?

A Service Delivery Manager resume should include details about your relevant work experience, highlighting your achievements in managing service delivery, customer satisfaction, and team productivity. It should also mention your skills in areas such as project management, communication, and problem-solving.

What is the ideal format for a Service Delivery Manager resume?

The ideal format for a Service Delivery Manager resume is a reverse-chronological layout. Begin with your contact information and a professional summary, followed by sections on work experience, skills, and education. Use bullet points and concise language to showcase your accomplishments and responsibilities.

What are some Service Delivery Manager resume examples?

Sample Service Delivery Manager resumes often include sections like Professional Summary, Work Experience, Skills, Education, and Certifications. These examples demonstrate how to highlight relevant achievements and provide a clear overview of your capabilities.

How can I tailor my Service Delivery Manager resume for specific job applications?

To tailor your Service Delivery Manager resume for specific job applications, carefully review the job description and requirements. Identify keywords and phrases related to the position and incorporate them into your resume. Customize your professional summary and highlight experiences that align with the needs of the job.

For more inspiration, why not check out our free resource of job-focused resume examples?

Nurse Extern

When it comes to creating a resume for a nurse extern position in 2024, there are a few key considerations to keep in mind. The length, design, and format of your resume can greatly impact your chances of landing an interview. Here are some important things to be aware of: Resume Length In general, a nurse extern resume should be one to two pages in length. Keeping your resume concise and focused is essential, as hiring managers often have limited time to review each application. Be sure to only include information that is relevant to the position and highlights your qualifications. Resume Design While a creative and visually appealing design can make your resume stand out, it is important to strike a balance between aesthetics and professionalism. In the healthcare field, a clean and professional design is often preferred. Stick to a simple and easy-to-read font, use bullet points for clarity, and incorporate white space to make your resume visually appealing. Resume Format When it comes to the format of your nurse extern resume, a chronological format is typically the most effective. This format allows you to highlight your work experience, starting with your most recent position. However, if you have limited experience in the field, a functional format that emphasizes your skills and education may be more appropriate. While the specific sections of your nurse extern resume may vary, there are a few key sections that are essential for this particular job. These include: Contact Information: Your full name Phone number Email address Professional social media profiles (LinkedIn, etc.) Summary/Objective Statement: A concise and impactful statement that highlights your relevant skills, experience, and career goals. Education: Include your nursing degree, certifications, and any relevant coursework or specialized training. Clinical Experience: List your clinical rotations, including the facility, dates, and specific units or departments you worked in. Highlight any relevant skills or tasks you performed during your clinical experience. Licenses and Certifications: Include your current nursing license and any additional certifications, such as BLS or ACLS. Skills: Highlight your key nursing skills, such as patient care, medication administration, or electronic medical record systems. One effective way to showcase your nurse extern experience is to use the Context-Action-Result (CAR) framework. This framework allows you to provide specific examples of your accomplishments and responsibilities in a concise and impactful manner. Here are some example bullet points using the CAR framework: Context: Assisted in the care of 15-20 patients daily on a medical-surgical unit. Action: Administered medications, monitored vital signs, and provided wound care under the supervision of a registered nurse. Result: Improved patient outcomes by ensuring accurate medication administration and timely intervention for changes in condition. Context: Collaborated with a multidisciplinary team to develop and implement individualized care plans for patients. Action: Conducted patient assessments, communicated findings to the healthcare team, and facilitated patient education. Result: Enhanced patient satisfaction by providing comprehensive and patient-centered care. Keep your nurse extern resume concise and focused, sticking to one to two pages. Use a clean and professional design that emphasizes readability. Include key sections such as contact information, summary/objective statement, education, clinical experience, licenses and certifications, and skills. Highlight your nurse extern experience using the Context-Action-Result framework. By following these guidelines and tailoring your nurse extern resume to the specific job requirements, you can increase your chances of landing an interview and ultimately securing your dream position.

Senior Sales Executive

How to Format Your Resume In 2024, it is important for senior sales executives to pay attention to the length, design, and format of their resumes. Here are a few things to be aware of: Length: Keep your resume concise and to the point. Aim for one to two pages, highlighting your most relevant experience and achievements. Design: Opt for a clean and professional design that is easy to read. Use a consistent font style and size throughout the document. Format: Consider using a reverse-chronological format to showcase your most recent experience first. This helps recruiters quickly see your career progression. What Sections to Add to Your Resume When crafting your senior sales executive resume, include the following sections: Contact Information: Include your full name, professional email address, phone number, and LinkedIn profile URL. Summary/Objective: Write a brief and compelling summary or objective statement that highlights your key skills and experience. Experience: Detail your relevant work experience, focusing on achievements and quantifiable results. Use the Context-Action-Result (CAR) framework to effectively showcase your accomplishments. Educational Background: List your educational qualifications, including degrees, certifications, and relevant coursework. Skills: Highlight your key skills and areas of expertise that align with the senior sales executive role. Achievements/Awards: If applicable, mention any notable achievements or awards you have received throughout your career. Additional Sections: Consider including optional sections such as professional memberships, volunteer work, or languages spoken. How to Write About Your Experience Using the Context-Action-Result Framework The Context-Action-Result (CAR) framework is a highly effective way to demonstrate your experience and accomplishments on your senior sales executive resume. Here are a few examples of bullet points that utilize this framework: Context: Developed and implemented strategies to increase annual sales revenue by 25% within a highly competitive market. Action: Led a team of 10 sales representatives, providing guidance and support to drive successful sales campaigns. Result: Achieved and exceeded sales targets, resulting in a 30% increase in overall company revenue. Context: Identified and secured new business opportunities with key accounts, leading to a 20% growth in client portfolio. Action: Developed customized sales proposals and presentations, effectively highlighting product value and features. Result: Closed high-value deals, resulting in a significant increase in company revenue and market share. Key Takeaways When formatting your senior sales executive resume, keep it concise, professional, and well-organized. Include essential sections such as contact information, a summary or objective statement, relevant experience, education, skills, and achievements. Utilize the Context-Action-Result (CAR) framework to effectively communicate your experience and accomplishments. Highlight your measurable achievements and results to showcase your value as a senior sales executive. Regularly update and tailor your resume to match the specific job requirements and industry trends. By following these guidelines and incorporating impactful sections and bullet points, you can create a compelling senior sales executive resume that stands out to potential employers.

Product Marketing Manager

When creating a resume for a product marketing manager position in 2024, there are a few key factors you need to be aware of in terms of length, design, and format. Length: Your resume should ideally be limited to one page. Recruiters and hiring managers often have limited time and a one-page resume allows you to present your most relevant information concisely. However, if you have extensive experience, you may consider a two-page resume. Design: Keep the design clean and professional. Avoid using overly fancy fonts or colors that may distract the reader. Stick to a simple and easy-to-read format that allows the content of your resume to shine. Format: Consider using a reverse-chronological format, where your most recent experience is listed first. This helps recruiters quickly understand your career progression. Additionally, use bullet points to highlight your accomplishments and responsibilities in each role. When crafting a resume for a product marketing manager role, there are several sections that are popular and highly recommended, as well as some optional sections that can still make an impact. Popular Sections: Summary Statement: A brief, compelling overview of your skills and experience as a product marketing manager. Work Experience: Detail your relevant professional experience, including job titles, company names, dates of employment, and key accomplishments. Skills: Highlight your specific skills that are relevant to product marketing, such as market research, product positioning, and marketing strategy. Education: Provide details about your educational background, including degrees, universities attended, and relevant coursework. Optional But Impactful Sections: Certifications: Include any industry-specific certifications or training courses you have completed. Projects and Publications: If you have contributed to any notable projects or publications, showcase them to demonstrate your expertise. Volunteer Experience: Include any relevant volunteer work that showcases your skills and dedication. The Context-Action-Result (CAR) framework is an effective way to showcase your experience and accomplishments as a product marketing manager. Here are a few bullet point examples using this framework: Context: Conducted market research to identify target audience and competitive landscape. Action: Developed and executed a comprehensive marketing strategy to position the product as a leader in the market. Result: Increased product sales by 20% and gained 15% market share within six months. Context: Collaborated with cross-functional teams to develop product messaging and positioning. Action: Created and delivered sales enablement materials to educate the sales team on product benefits and unique selling points. Result: Improved sales team's ability to effectively communicate product value, resulting in a 10% increase in closed deals. When creating your product marketing manager resume, remember these key takeaways: Keep the resume length to one page, focusing on the most relevant information. Use a clean and professional design that highlights your content effectively. Include popular sections such as a summary statement, work experience, skills, and education. Consider optional sections like certifications, projects/publications, and volunteer experience to make a stronger impact. Showcase your experience and achievements using the Context-Action-Result (CAR) framework in bullet points. By following these guidelines, you can create a compelling product marketing manager resume that stands out to potential employers and increases your chances of landing an interview.

Service Delivery Manager Resume Examples

Writing a great service delivery manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own service delivery manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the service delivery manager job you're after.

or download as PDF

Essential Components of a Service Delivery Manager Resume

A Service Delivery Manager Resume is a critical tool that showcases your proficiency in managing and delivering exceptional customer service. This document should highlight your competencies, previous roles, and notable accomplishments in the realm of service delivery management. It should also reflect your knowledge in areas such as project management, team leadership, process optimization, and client engagement.

The core sections of this resume include the professional summary, employment history, skills, and educational background. Each segment plays a crucial role in presenting a comprehensive view of your capabilities as a Service Delivery Manager to prospective employers.

1. Contact Information

The " Contact Information " section is fundamental for a Service Delivery Manager. It enables potential employers to reach out to you for further discussions or interviews. Typically, it contains your full name, telephone number, and professional email address.

Ensure your full name is prominently displayed at the top of your resume. Following your name, provide a phone number where you are readily accessible and have a professional voicemail greeting. Your email address should also be included, utilizing a professional format that incorporates your name. Create a new one if necessary, specifically for job applications.

In today's digital age, it's common to add additional contact details such as LinkedIn profiles or other relevant social media accounts, provided they are professional and enhance your job application.

Accuracy in your contact information is crucial; any errors could result in missed job opportunities. Therefore, always verify this section for correctness before submitting your resume.

• Full Name : Prominently placed and easily noticeable.
• Phone Number : A reliable contact number with a professional voicemail.
• Email Address : A professional email that includes your name.
• Social Media Profiles : Include professional LinkedIn profiles or other relevant social media accounts.

2. Professional Summary

The " Professional Summary " is a concise and impactful overview of your qualifications, experience, and suitability for the role. It should succinctly convey why you are the ideal candidate for the position.

A compelling professional summary might detail your tenure in service delivery management, highlight specific industries or projects where you have extensive experience, and showcase key skills such as team leadership, project management, customer relationship management, and process improvement. Noteworthy achievements, such as successful project completions or enhancements in service delivery, should be emphasized.

• Experience in service delivery management roles
• Industries or projects with significant experience
• Key skills like team leadership, project management, and customer relationship management
• Past achievements such as successful project completion or service delivery improvements

Recruiters often review this section first, so tailor it to align with the job description, highlighting the most relevant information.

3. Core Competencies/Skills

Key abilities/strengths.

The " Core Competencies/Skills " section is where you list the specific talents and expertise that qualify you for the job. This should be tailored to the requirements of the position you're applying for.

• Leadership Skills: Demonstrate your ability to lead and manage teams effectively.
• Customer Service Skills: Highlight your proficiency in managing client expectations and ensuring customer satisfaction.
• Project Management Skills: Show your capability in executing and completing projects efficiently.
• Technical Skills: Depending on the industry, include relevant technical skills such as ITIL framework knowledge or software expertise.
• Communication Skills: Emphasize your excellent verbal and written communication abilities.
• Analytical Skills: Showcase your talent for analyzing service delivery metrics and implementing improvements.
• Time Management Skills: Illustrate your aptitude for organizing tasks and meeting deadlines.
• Negotiation Skills: Mention your negotiation skills, which can be a valuable asset in a Service Delivery Manager role.

Adjust your resume to highlight the skills most relevant to the job description provided by the employer.

Related : Service Delivery Manager Skills: Definition and Examples

4. Work Experience

The " Work Experience " section is a detailed account of your previous roles and responsibilities, showcasing your skills and experiences.

List all relevant positions in reverse chronological order, starting with your current or most recent job. For each role, include the job title, company name, location, and dates of employment.

Describe your responsibilities and achievements for each position, focusing on experiences that demonstrate your ability to lead teams, manage projects, ensure customer satisfaction, and improve service delivery processes.

• "Led a team of over 20 IT professionals to ensure efficient service delivery."
• "Implemented a new project management methodology, reducing service delivery time by 30%."
• "Collaborated with cross-functional teams to swiftly address service issues."
• "Developed strategies to enhance customer satisfaction levels."

Use action verbs to begin each bullet point, and quantify your accomplishments when possible, as metrics can be more impactful than words alone.

Customize this section to reflect the job description, emphasizing experience that aligns with the employer's requirements.

5. Education and Certifications

The " Education and Certifications " section demonstrates your formal education and specialized skills, which are essential for a role that demands technical knowledge and leadership capabilities.

• Education: A bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is typically required.
• Advanced Degrees: An MBA or a master's degree in IT Management or Operations Management may be preferred by some employers.
• Certifications: Certifications such as PMP, CSM, ITIL, and Six Sigma can add significant value to your resume.
• Continuous Learning: Ongoing education or professional development courses are crucial to stay abreast of industry developments.

Pair educational qualifications and certifications with real-world experience and proven leadership abilities.

Related : Service Delivery Manager Certifications

6. Achievements/Accomplishments

The " Achievements/Accomplishments " section distinguishes you from other candidates by showcasing your successful track record in managing and improving service delivery methods.

Be specific when listing your accomplishments and quantify results when possible. For instance, indicate the percentage increase in customer satisfaction achieved under your leadership.

• "Successfully led a team of service professionals, resulting in a 15% increase in customer satisfaction scores."
• "Implemented process efficiencies that reduced service delivery time by 25%."
• "Spearheaded a project to integrate new technology into service delivery, boosting productivity by 30%."
• "Awarded 'Manager of the Year' in 2020 for exceptional leadership."

Highlight achievements that align with the job description and requirements of the role you are applying for.

Include any relevant awards or certifications as they further demonstrate your expertise and commitment to professional development.

7. References

The " References " section can enhance the credibility of your application. While not always required, references provide additional insights into your skills and work history from those who have worked closely with you.

Choose references who can attest to your service delivery management, project leadership, customer interaction, and team guidance skills. Include their full name, job title, company, contact information, and your relationship with them.

Always obtain permission before listing someone as a reference. Select individuals who are familiar with your work performance and can provide positive feedback.

While important, the " References " section typically follows after other sections such as work experience and skills, as hiring managers prefer to understand your qualifications before reaching out to references.

Related Resume Examples

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• Service Delivery Manager

5 Amazing service delivery manager Resume Examples (Updated 2023) + Skills & Job Descriptions

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Service delivery manager: resume samples & writing guide, employment history.

• Ensure compliance with service delivery policies and procedures
• Coordinate with other teams to ensure successful service delivery
• Monitor and analyze service delivery performance
• Manage customer relationships and ensure customer satisfaction
• Analyze customer feedback and take corrective action
• Develop and manage service delivery budgets
• Develop and maintain service delivery documentation
• Monitor service delivery trends and identify opportunities for improvement

Do you already have a resume? Use our PDF converter and edit your resume.

• Manage service delivery teams and resources
• Monitor and report on service delivery KPIs
• Develop and implement service delivery strategies and procedures
• Oversee the development and maintenance of service level agreements
• Identify and resolve service delivery issues
• Develop and implement service improvement initiatives

Professional Summary

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

service delivery manager Job Descriptions; Explained

If you're applying for an service delivery manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

service delivery manager

•  Monitor and manage all facets of the strategy Managed Printing Services (MPS) or other services at the client’s location, as contracted.
• Optimize fleet management.
• Involve the necessary resources to provide preventive and corrective maintenance to ensure compliance with the service level agreements.
• Follow up on the expiration of the lease of assets and / or the projected termination dates of services.
• provide metrics and trends to inform the Sales Team in order to support the Annual Customer Strategy and the Quarterly Review process.
• Analyze the use of the Services and Technology to ensure that the capabilities meet the requirements of their actual use.
• complete the end of month closing and other necessary accounting functions.
• Handle multiple projects and drive improvements
• Launch new workflows by planning end to end operations
• Responsible for the team to meet SLA
• Manage the collection of periodic meter readings, including review and validation.
• Responsible for managing service operations for Delhi.
• Responsible for getting desired results from Vendors to ensure highest level of customer satisfaction in minimal cost.
• Act a Single point of contact for all the Sales Channel partner for the assigned territory.
• Motivate the team of Vendors through Weekly Morning meetings.
• Responsible for overall project process improvements and quality control in order to always attain best quality deliverable.
• Enhance overall delivery framework by streamlining project methodologies.
• Focus on new areas of growth which will benefit both EA and customers.
• Responsible for setting up performance measures for all team members.
• Conducted internal audit on project and successfully completed high priority tasks. 
• Implementation of  batch mechanism, setting up automation processes, creating one more layer of testing which also includes test cases creation and execution by team members and currently looking into project related documentation work. 
• Delivering service that meets SLA and delivers high customer satisfaction 
• Facilitate communications between different teams where needed for special circumstances, customer problems, and high- visibility service items. 
• Reports the project status, risks and issues and the corresponding plans for mitigation and resolution to the Onshore Project Manager
• Ensure that the project deliverables are completed on time, with good quality and within budget, and that the overall project time line is met. 
• Resolves issues and conflicts within the project. Escalates any issues or conflicts that cannot be resolved at the Mapping PM level and present options or recommendations. 
• Spearheads project reviews, root cause analysis sessions and defect prevention meetings. 
• Define the project tasks, estimates the effort and resource requirements and lay out the detailed project workplan for analysis, development, QA and map integration. 

service delivery manager Job Skills

For an service delivery manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Network Security
• Cloud Computing
• Network Administration
• System Administration
• IT Service Management
• Data Security
• Virtualization
• IT Infrastructure
• Data Storage
• Cyber Security
• System Design
• System Integration
• Software Development
• Software Testing
• Troubleshooting
• Systems Analysis
• Data Mining
• Web Development
• Programming
• Network Design

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your service delivery manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your service delivery manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Identify and reslove service delivery issues
• Develop and maintaine service delivery documentation
• Develop and manag service delivery budgets
• Develp and implement service delivry stragies and procedurs
• Ensure complince with service delivry policys and procedurs
• Maintain service delivery documentaion
• Co-ordinate with other teams to ensuccesful service delivery
• Manage service delivery teams & resources
• Monitor service delivery trends & identify oppertunities for improvement.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

service delivery manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an service delivery manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Apple Recruitment Team

I am a passionate Service Delivery Manager with 10 years of experience in the field. I am excited to submit my application for the Chief Service Delivery Manager position at Apple, where I believe my skills and expertise would be a great asset to your team.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Apple. I am eager to join a team that shares my values and work towards a common goal.

Thank you for considering my application for the Chief Service Delivery Manager position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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• • Oversaw a team that successfully integrated CRM solutions across multiple client platforms, improving customer retention by 20%.
• • Managed the end-to-end project lifecycle for a comprehensive IT infrastructure overhaul for a major financial institution, which resulted in a 15% reduction in operating costs.
• • Developed and conducted Periodic Business Reviews, aligning digital transformation with client growth strategies, affecting a portfolio of over 25 high-value clients.
• • Spearheaded the migration of server technologies for a medium-sized enterprise to a hybrid cloud environment, enhancing scalability and operational efficiency.
• • Supervised the training and onboarding of over 200 end-users, fostering a smooth transition to a new Managed IT Complete Care program.
• • Collaborated with cross-functional teams to deliver technology roadmaps and budget plans that aligned with clients' strategic goals, leading to a 10% increase in client satisfaction scores.
• • Provided strategic IT leadership and guidance which supported the client expansion strategy, resulting in a 30% growth in client services.
• • Managed infrastructure and operational budgets that led to a 25% cost savings through optimization of IT resources.
• • Implemented robust disaster recovery solutions that decreased data recovery times by 40% during critical system failures.
• • Led the team in deploying major server and network upgrades for enhanced data protection, achieving a 99.9% uptime rate.
• • Coordinated closely with sales and engineering teams to ensure seamless service delivery of IT projects, thereby increasing repeat business by 18%.
• • Directed a large-scale data center migration project, reducing operational expenses by 35% through strategic vendor partnerships and efficient resource allocation.
• • Implemented a company-wide upgrade of network infrastructure, enhancing system performance and user productivity.
• • Leading proactive network security measures, reducing security incidents by 50%.
• • Developed and maintained high-quality technical documentation for IT processes and systems.

5 IT Service Delivery Manager Resume Examples & Guide for 2024

Your IT service delivery manager resume must clearly highlight your experience in managing IT services and delivering customer satisfaction. Prove your excellence in overseeing IT projects from conception to completion. Demonstrate your expertise in stakeholder management and streamlining processes for efficiency. Your resume should reflect your commitment to maintaining the highest service standards and improving IT support systems.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As an IT service delivery manager, you may find it challenging to effectively showcase your diverse range of project management skills and technical expertise on a single-page resume. Our guide provides tailored strategies and examples that will help you succinctly highlight your accomplishments and make a strong impact with potential employers.

• Find different it service delivery manager resume examples to serve as inspiration to your professional presentation.
• How to use the summary or objective to highlight your career achievements.
• How to create the experience section to tell your story.
• Must have certificates and what to include in the education section of your resume.

If the it service delivery manager resume isn't the right one for you, take a look at other related guides we have:

• IT Audit Manager Resume Example
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• Game Developer Resume Example
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• Engineering Student Resume Example
• System Analyst Resume Example
• IT Support Analyst Resume Example
• Application Support Manager Resume Example
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Best practices for the look and feel of your it service delivery manager resume

Before you even start writing your it service delivery manager resume, first you need to consider its layout and format .

What's important to keep in mind is:

• The reverse-chronological resume is the most widely used format to present your experience, starting with your latest job.
• Your it service delivery manager resume header needs to include your correct, professional contact details. If you happen to have a professional portfolio or an updated LinkedIn profile, include a link to it.
• Ensure your resume is no longer than two pages - you don't have to include irelevant experience on your resume just to make it look longer.
• Unless specified otherwise, submit your resume in the most popular format, the PDF one, as this will ensure your it service delivery manager resume isn't altered.

Upload & Check Your Resume

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Bold the names of educational institutions and certifying bodies for emphasis.

The six in-demand sections for your it service delivery manager resume:

• Top one-third should be filled with a header, listing your contact details, and with a summary or objective, briefly highlighting your professional accolades
• Experience section, detailing how particular jobs have helped your professional growth
• Notable achievements that tie in your hard or soft skills with tangible outcomes
• Popular industry certificates to further highlight your technical knowledge or people capabilities
• Education to showcase your academic background in the field

What recruiters want to see on your resume:

• Demonstrated experience in IT service management (ITSM) frameworks like ITIL (Information Technology Infrastructure Library) and a clear understanding of the ITIL service lifecycle.
• A proven track record of managing IT service delivery teams, with an emphasis on successful project completion, service availability, and customer satisfaction.
• Strong technical competencies and familiarity with a range of IT infrastructure components, including cloud services, network systems, and cybersecurity measures.
• Excellent stakeholder management skills, including experience in negotiating service level agreements (SLAs) and managing relationships with external vendors and internal stakeholders.
• Metrics-driven management approach with a proficiency in using service delivery KPIs to drive continuous improvement and reporting on service performance to senior management.

Essential tips for crafting your it service delivery manager resume experience section

The experience section is indeed the core of your it service delivery manager resume . It's where you present your past and current job roles. But how should you approach this crucial part?

A common error is treating the experience section as merely a list of job duties. Many candidates fall into the trap of detailing what they did without illustrating the impact of their actions.

To effectively write your it service delivery manager resume experience section, consider these guidelines:

• Emphasize your achievements, supported by concrete metrics such as percentages, revenue increases, or customer satisfaction rates;
• Avoid using generic buzzwords like communication, hard work, or leadership. Instead, demonstrate how these skills added value in your previous roles;
• Begin each bullet point with a strong action verb, followed by a skill, and then the result of your actions;
• Tailor your resume for each job application by selecting the most relevant experiences, responsibilities, and successes.

We have an array of resume examples that illustrate how to optimally curate your it service delivery manager resume experience section.

• Orchestrated the successful migration of on-premises services to a hybrid cloud infrastructure for a global workforce of 5,000, improving system availability by 28%.
• Implemented and managed a Service Level Agreement framework that improved vendor performance and reduced incident resolution times by 35% across key IT services.
• Developed a comprehensive IT service catalog, which increased internal customer satisfaction scores from 70% to 93% through improved service clarity and accessibility.
• Directed a cross-functional team of 30, encompassing network engineers, system administrators, and helpdesk specialists, achieving a 95% service availability rate.
• Spearheaded the deployment of an IT Service Management (ITSM) platform, which streamlined incident management processes and reduced downtime by 22%.
• Handled contract negotiations with key IT vendors, securing cost savings of $400,000 annually while maintaining service quality.
• Launched a customer-centric IT support strategy that incorporated AI-driven chatbots, leading to a 30% decrease in support ticket volume.
• Oversaw the integration of ITIL best practices into all IT service delivery processes, which enhanced operational efficiency by 40% over two years.
• Managed a budget of $2.5 million for IT operations, consistently delivering projects under budget with an average of 10% remaining funds reallocated to urgent IT needs.
• Developed and enforced IT policies and procedures that resulted in a 25% reduction in security incidents and a 50% improvement in audit compliance scores.
• Lead the digital transformation project which improved operational efficiency and contributed to a 15% increase in business output.
• Championed a customer service training program for IT staff which improved the customer issue resolution rate by 40%, enhancing overall customer satisfaction.
• Cultivated a partnership with key business stakeholders to align IT infrastructure projects with strategic business initiatives, boosting productivity by 20%.
• Conducted quarterly reviews of IT service providers, elevating service quality by negotiating performance-based terms.
• Realignment of IT spending towards business-critical initiatives resulted in operational costs savings of 18% per annum.
• Implemented a tiered service delivery model which optimized resource utilization and resulted in a 15% reduction in overhead costs.
• Drove the adoption of a centralized IT service desk, reducing ticket resolution times by 25% and enhancing end-user satisfaction.
• Led the IT infrastructure overhaul for North American operations, enhancing system performance and scalability to support a 30% increase in user base.
• Instrumental in designing and launching a company-wide ITIL adoption strategy that decreased process variation and improved service delivery consistency.
• Pioneered a cross-training initiative that broadened the skillset of the IT workforce, ultimately shrinking average project delivery timelines by 20%.
• Managed critical IT projects, including a data center consolidation that improved data processing speeds by 40% and reduced related energy costs by 22%.
• Leading the IT department's DevOps transformation, resulting in a 60% increase in deployment frequency and a 35% decrease in change failure rate.
• Facilitated a shift to a proactive IT service model using predictive analytics, which cut unplanned downtime by 50% and improved end-user productivity.
• Negotiated with technology suppliers to introduce flexible payment terms that aligned with business cash flow, saving the company approximately $250,000 annually.

Quantifying impact on your resume

• Include the percentage of service level agreements (SLAs) consistently met or exceeded to demonstrate reliability and commitment to quality standards.
• List specific figures regarding the reduction of downtime or outages to showcase efficient incident management and problem resolution skills.
• Highlight the number of projects delivered on time and within budget to exhibit strong project management and financial stewardship.
• Mention the scale of the IT infrastructure managed, such as the number of servers or workstations, to give a sense of the operational scope you are accustomed to.
• Quantify the improvement in customer satisfaction scores to show a direct impact on user experience and client relations.
• Detail the percentage of cost savings achieved through IT service delivery optimizations to illustrate your contribution to operational efficiency.
• Report the growth percentage of the service delivery team under your management to underline leadership and team-building capabilities.
• State the number and complexity of ITIL processes you have implemented or improved to emphasize your expertise in IT service management.

Action verbs for your it service delivery manager resume

Guide for it service delivery manager professionals kicking off their career

Who says you can't get that it service delivery manager job, even though you may not have that much or any experience? Hiring managers have a tendency to hire the out-of-the-blue candidate if they see role alignment. You can show them why you're the best candidate out there by:

• Selecting the functional skill-based or hybrid formats to spotlight your unique value as a professional
• Tailoring your it service delivery manager resume to always include the most important requirements, found towards the top of the job ad
• Substituting the lack of experience with other relevant sections like achievements, projects, and research
• Pinpoint both achievements and how you see yourself within this specific role in the it service delivery manager resume objective.

Recommended reads:

• How To Include Your Relevant Coursework On A Resume
• How to List a Major & Minor on Your Resume (with Examples)

Bringing your it service delivery manager hard skills and soft skills to the forefront of recruiters' attention

Hard skills are used to define the technological (and software) capacities you have in the industry. Technical skills are easily defined via your certification and expertise.

Soft skills have more to do with your at-work personality and how you prosper within new environments. People skills can be obtained thanks to your whole life experience and are thus a bit more difficult to define.

Why do recruiters care about both types of skills?

Hard skills have more to do with job alignment and the time your new potential employers would have to invest in training you.

Soft skills hint at how well you'd adapt to your new environment, company culture, and task organization.

Fine-tune your resume to reflect on your skills capacities and talents:

• Avoid listing basic requirements (e.g. "Excel"), instead substitute with the specifics of the technology (e.g. "Excel Macros").
• Feature your workplace values and ethics as soft skills to hint at what matters most to you in a new environment.
• Build a separate skills section for your language capabilities, only if it makes sense to the role you're applying for.
• The best way to balance it service delivery manager hard and soft skills is by building a strengths or achievements section, where you define your outcomes via both types of skills.

There are plenty of skills that could make the cut on your resume.

That's why we've compiled for you some of the most wanted skills by recruiters, so make sure to include the technologies and soft skills that make the most sense to you (and the company you're applying for):

Top skills for your it service delivery manager resume:

IT Service Management (ITSM)

Project Management

IT Infrastructure Knowledge

Service Level Agreement (SLA) Management

Information Technology Infrastructure Library (ITIL)

Incident Management

Change Management

Technical Support

Vendor Management

Business Analysis

Problem-Solving

Communication

Strategic Thinking

Customer Service Orientation

Adaptability

Negotiation

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Listing your education and certifications on your it service delivery manager resume

Don't underestimate the importance of your resume education section . As it may hint at various skills (and experience) that are relevant to the job. When writing your education section:

• Include only higher education degrees with information about the institution and start/end dates
• If you're in the process of obtaining your degree, include your expected graduation date
• Consider leaving off degrees that aren't relevant to the job or industry
• Write a description of your education if it presents you with an opportunity to further showcase your achievements in a more research-focused environment

When describing your certifications on your resume, always consider their relevancy to the role. Use the same format to describe them as you would for your education. If you're wondering what the best certificates out there are for it service delivery manager roles, check out the list below.

The top 5 certifications for your it service delivery manager resume:

• Project Management Professional (PMP) - Project Management Institute
• ITIL Foundation Certificate (ITIL) - Axelos
• Certified Information Systems Security Professional (CISSP) - (ISC)²
• Certified ScrumMaster (CSM) - Scrum Alliance
• Lean Six Sigma Green Belt (LSSGB) - IASSC or ASQ

If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

• Should You Include Eagle Scout On Your Resume?
• How to List Continuing Education on Your Resume

IT Service Delivery Manager resume summary or objective? The best choice is based on your experience

If you're wondering about the relevancy of the resume summary or the resume objective to your IT Service Delivery Manager application - here's the truth.

The summary and objective provide recruiters with your expertise and accomplishments at a glance, within an up-to-five-sentence structure.

The difference is that the:

• Resume objective is also more focused on emphasizing your career goals. The objective is the perfect fit for (potentially more junior) candidates who'd like to balance their relevant experience with their career goals.
• Resume summary can provide you with space to also detail the unique value of what it's like to work with you. IT Service Delivery Manager candidates who have many noteworthy accomplishments start from the get-go with their summary.

Ensure that either type of resume introduction presents your IT Service Delivery Manager expertise in the best light and aligns it with the job advert.

The more details you can provide with numbers, the more compelling your resume summary or objective will be.

Real-world IT Service Delivery Manager candidates follow these frameworks in writing their resume summaries and objectives.

The end results are usually as such:

Resume summaries for a it service delivery manager job

• Seasoned IT Service Delivery Manager with over 12 years of experience, adept at optimizing large-scale IT operations for Fortune 500 companies. Skillful in cloud services, ITIL framework implementation, and reducing system downtime by 38% through strategic planning and resource management.
• Driven professional with 10 years in network administration now seeking to leverage extensive background in incident management and service enhancement as an IT Service Delivery Manager. Proven track record in increasing customer satisfaction for tech startups by implementing user-centered service improvements.
• Entering the IT service management field from a successful 8-year career in logistics, bringing transferable skills in vendor relations, complex problem solving, and process automation. Eager to apply background in operational efficiency to drive IT service excellence in a dynamic technology environment.
• Transitioning from a 7-year tenure in healthcare administration to IT service delivery, where strong organizational and communication skills can be applied to enhance client satisfaction and team productivity in a tech-centric role. Excited to contribute to cutting-edge service solutions.
• Seeking entry-level IT Service Delivery Manager position to apply recent university degree in Information Technology and passion for quality service delivery. Enthusiastic about utilizing academic knowledge in network security and project management to facilitate seamless IT operations for clients and end-users.
• Aiming to embark on an IT Service Delivery Manager journey, armed with a robust set of skills in customer relationship management and technical support from hands-on experience in a high-paced tech retail environment. Motivated to expand expertise into a focused IT services setting.

Other it service delivery manager resume sections to support your expertise and skills

Recruiters are always on the lookout for that it service delivery manager candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

• Projects for your most impressive, cutting-edge work;
• Awards or recognitions that matter the most;
• Publications further building up your professional portfolio and accreditations;
• Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

• The layout of your resume should take into consideration your professional background while integrating vital sections and design elements;
• Highlight your most pertinent achievements for the role all through different sections;
• Be very specific when selecting your certifications, hard skills, and soft skills to showcase the best of your talents;
• Include within the top one-third of your it service delivery manager resume a header and summary to help recruiters understand your experience and allocate your contact details. A skills box is optional, but it will help you align your expertise with the role;
• Detail the full extent of your professional experience with specific bullets that focus on tasks, actions, and outcomes.

Looking to build your own IT Service Delivery Manager resume?

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Delivery Manager Resume Examples and Templates

This page provides you with Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Delivery Manager resume.

What do Hiring Managers look for in a Delivery Manager Resume

• Project Management Expertise: Strong project management skills to plan, execute, and oversee multiple projects, ensuring they are delivered on time and within budget.
• Leadership Skills: Proficiency in leading and mentoring delivery teams, setting performance goals, and ensuring project success.
• Client Relationship Management: Ability to build and maintain strong client relationships, understand their needs, and provide exceptional service.
• Risk Management: Capability to identify and mitigate project risks, make informed decisions, and proactively address issues.
• Communication and Stakeholder Engagement: Effective communication and interpersonal skills to liaise with clients, internal teams, and stakeholders, providing clear project updates and managing expectations.

How to Write a Delivery Manager Resume?

To write a professional Delivery Manager resume, follow these steps:

• Select the right Delivery Manager resume template.
• Write a professional summary at the top explaining your Delivery Manager’s experience and achievements.
• Follow the STAR method while writing your Delivery Manager resume’s work experience. Show what you were responsible for and what you achieved as a Delivery Manager.
• List your top Delivery Manager skills in a separate skills section.

How to Write Your Delivery Manager Resume Header?

Write the perfect Delivery Manager resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Delivery Management position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Delivery Manager resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Delivery Manager Resume Example - Header Section

Belinda 167 Hamilton Drive Phillipsburg, NJ 08865 Marital Status: Married, email: [email protected]

• Good Delivery Manager Resume Example - Header Section

Belinda Thompson, Phillipsburg, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Delivery Manager email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Delivery Manager Resume Summary?

Use this template to write the best Delivery Manager resume summary: Delivery Manager with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Delivery Manager Resume Experience Section?

Here’s how you can write a job winning Delivery Manager resume experience section:

• Write your Delivery Manager work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Delivery Manager work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Delivery Manager).
• Use action verbs in your bullet points.

Delivery Manager Resume Example

Delivery Manager

• Collaborate with Solution architects to create solutions aligned with business objectives, utilizing agile methodologies.
• Document and assist in implementing detailed solutions alongside other technology team members.
• Manage offshore/onshore teams in Agile sprint cycles within delivery-focused PODs.
• Provide hands-on support for investigations and Proof of Concepts (PoCs) as needed.
• Take ownership of solutions from inception to delivery, focusing on both people management and technical execution.
• Conduct training sessions and workshops for clients and staff as required.
• Possess expertise in object-oriented JavaScript with MVC architecture.
• Demonstrate proficiency in React.js and related Node.js ecosystem tools like Next.js.
• Utilize extensive knowledge of enterprise API Gateways, microservices, and NoSQL databases (MongoDB).
• Apply BDD/TDD and DevOps practices, with experience in Docker, Kubernetes, orchestration technologies, and cloud-native development.
• Work with modern development build tools and source code version control.
• Execute Adobe Experience Manager frontend development (AEM) using scalable and modular enterprise UI architectures.
• Design and develop APIs (Rest API, gRPC, GraphQL, Kong).
• Possess hands-on experience with PHP and Node.js platforms (EE, Craft CMS & Strapi).
• Responsible for overseeing the delivery and ensuring operational excellence for multiple accounts within my portfolio.
• Engaging with the customer leadership team to explore new opportunities, renew Statements of Work (SoW), conduct program steering meetings, and plan resource allocation.
• Leading a delivery team consisting of more than 65 Salesforce consultants, both onshore and offshore.
• Collaborating closely with workforce management and talent acquisition teams to identify project resources, manage hiring processes, and nurture technical talent.
• Working alongside Sales and Presales teams to offer delivery leadership support for new proposals.
• Providing guidance and coaching to project teams to ensure the successful execution of all projects within the portfolio.
• Delivering regular revenue and resource projections to the senior leadership team.

Service Delivery Manager Resume Example

Service Delivery Manager

• Strategically planning and scheduling project activities to ensure on-time and budget-compliant project completion, while optimizing resource allocation.
• Organizing and overseeing process milestones and support functions.
• Vigilantly monitoring all project work to maintain adherence to time and cost constraints.
• Leading, supervising, and assessing the performance of team members to enhance project efficiency and achieve individual and group objectives.
• Managing a diverse portfolio of projects, including budgeting, planning, and execution, and providing input on project strategy, budget, policies, and issue resolution.
• Overseeing project progress, addressing outstanding issues, ensuring deliverable quality and timeliness, and reporting on project status while escalating critical issues.
• Implementing robust processes and fostering discipline across teams, promoting teamwork, pride, integrity, and urgency in issue resolution. Reviewing and approving data submitted for project development proposals.
• Developing strategies to enhance team effectiveness, fostering cooperation among team members.
• Building relationships with key clients and influencers, securing profitable business opportunities, and leading teams to deliver successful projects and process operations.
• Spearheading cost-saving initiatives, participating in planning, analyzing, and implementing strategies and metrics to improve productivity.s.
• Held the senior partner role, taking on multiple responsibilities as the Business Development Manager, Product/Service Delivery Manager, and Project Manager, focusing on advanced technology and robotic solutions for the marketing and entertainment sectors. These solutions encompassed cutting-edge technologies like multi-touch surfaces, virtual reality, holograms, 3D mapping, body sensors, and robotics, resulting in the development of unconventional yet innovative products.
• Led the expansion of an exceptional client portfolio, ensuring client satisfaction, and overseeing the entire product lifecycle, from idea conception and solution discovery tailored to specific business cases, to product creation, development, testing, and seamless implementation. This approach consistently delivered successful outcomes for customers in their campaigns and activities.
• Designed, developed, and delivered state-of-the-art technology solutions, gamification products, and custom mobile apps for B2C campaigns and below-the-line marketing initiatives, serving prominent brands.
• Achieved a remarkable 126% increase in the client base within a single year, driving substantial revenue growth by offering highly profitable innovative products and solutions.
• Excellently managed customer relationships across pre-sales, post-production, and service delivery activities, earning trust as a valued partner and advisor in the development of new products and solutions.
• Oversaw and controlled project scope, handling all technical requirements from inception to completion. Assigned orders to relevant stakeholders and delegated tasks and responsibilities to appropriate team members.
• Took accountability for managing Addition/Migration requests received from customers, Account Managers, Customer Service Managers, and Sales executives. Actively engaged with customers to schedule installations and ensure network delivery adhered to defined deadlines.
• Collaborated closely with Project Managers, effectively managing local delivery teams to meet customer deadlines and deliver successful outcomes.
• Provided training on specific processes and tools to new hires in the project management department, facilitating their onboarding and skill development.
• Prior to sign-off on each deliverable, sought customer approval to ensure satisfaction and alignment with project objectives.
• Took a leadership role in implementing all Value-Added Service (VAS) platforms for telecom operators, demonstrating expertise in managing the deployment of these services.
• Maintained a focus on Quality of Service (QoS) to ensure that service and product offerings met and exceeded customer expectations even after launch.
• Managed the financial aspects of service implementations, ensuring that services were delivered within allocated budgets and financial constraints.
• Oversaw service operations and devised action plans aimed at enhancing the company's ability to capitalize on emerging opportunities in the market.
• Compiled comprehensive handover documentation for any newly introduced services, ensuring that all necessary information and processes were properly documented.
• Championed proposals for optimizing both existing and new services, contributing to the ongoing improvement of the company's service portfolio.
• Demonstrated strong team and people management skills, effectively leading and motivating teams to achieve their objectives.
• Cultivated and maintained strong relationships with multiple customers, building trust and rapport to facilitate successful partnerships and business growth.
• Led and managed various activities and deliverables for assigned projects, providing crucial program management support to the PMO Head to ensure the successful execution and implementation of projects.
• Enforced the implementation of Project Management Gates in all assigned projects and took measures to prevent any deviations from project plans.
• Ensured strict compliance with operating procedures and policies while offering support to the campaign management team.
• Oversaw financial controls and systems, with a focus on monitoring, recording, forecasting, and budgeting project expenses.
• Managed project team members and partners to ensure optimal resource allocation, with a clear alignment of tasks, milestones, and objectives.
• Analyzed Project Manager reports to update and administer program plans, keeping projects on track and within scope.
• Maintained a close watch on project progress and actively managed any slippages or deviations, taking corrective actions as needed.
• Produced updated schedules in accordance with PMO Standards to keep project timelines on target.
• Promptly escalated deviations to the PMO Head and relevant stakeholders and implemented necessary actions to realign projects.
• Compiled project reporting materials for monthly reviews by Project Managers, facilitating transparent communication and decision-making.
• Managed overall client relationships, including overseeing daily operations and handling troubleshooting, issues, and escalations.
• Worked directly with clients and sales teams to define project scopes, created proposals, and developed Statements of Work (SOWs).

Top Delivery Manager Resume Skills for 2023

• Project Management
• Agile Methodologies (Scrum, Kanban)
• Waterfall Methodology
• Program Management
• Team Leadership
• Resource Management
• Project Planning and Scheduling
• Risk Management
• Stakeholder Communication
• Budget Management
• Scope Management
• Change Management
• Quality Assurance
• Issue Resolution
• Vendor Management
• Cross-Functional Collaboration
• Client Relationship Management
• Performance Metrics and KPIs
• Agile Tools (e.g., Jira, Trello)
• Project Portfolio Management
• Earned Value Management (EVM)
• Agile Coaching
• Business Analysis
• Process Improvement
• Conflict Resolution
• Negotiation Skills
• Contract Management
• Requirements Gathering
• Resource Allocation
• Team Development and Training
• Product Owner Collaboration
• Release Planning
• Continuous Improvement
• Risk Assessment and Mitigation
• Data Analysis and Reporting
• Agile Transformation
• Project Documentation
• Product Roadmapping
• User Story Mapping
• Retrospective Facilitation
• Dependency Management
• Resource Forecasting
• Project Health Monitoring
• Customer-Centric Approach
• ITIL Framework
• Lean Principles
• Product Management
• DevOps Practices
• Business Process Modeling

How Long Should my Delivery Manager Resume be?

Your Delivery Manager resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Delivery Manager, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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Service Delivery Manager Resume Example & Writing Guide

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Service delivery manager resume sample.

Service Delivery Manager with over 10 years of experience in managing complex IT projects and providing excellent customer service. Able to manage teams of technical professionals as well as communicate effectively with clients and stakeholders.

Professional Experience

• Managed a team of 10 technical professionals, providing support for over 100 clients.
• Implemented processes for tracking and resolving client issues, resulting in a 30% decrease in support tickets.
• Developed and maintained strong relationships with clients, resulting in a 95% client retention rate.
• Collaborated with sales team to identify new business opportunities and provide input on proposals.
• Managed multiple IT projects simultaneously, ensuring they were delivered on-time, within budget, and met client requirements.
• Developed project plans and timelines, regularly communicating project status to stakeholders.
• Managed project risks and issues, resolving them in a timely manner.
• Collaborated with technical teams to ensure project deliverables met client expectations.
• University of XYZ , Bachelor of Science in Computer Science
• ITIL Foundation
• Project Management Professional (PMP)
• Certified Scrum Master (CSM)

Skills: Project Management, Service Delivery, Client Relationship Management, Team Leadership, ITIL, Agile, Scrum, PMP

Use a Professional Email Address

Your email address is often the first thing an employer sees. Make sure it's a professional one that includes your name. Avoid using outdated or non-professional email addresses.

Service Delivery Manager Resume Writing Guide

Introduction:.

As a Service Delivery Manager, your job is to oversee and manage the delivery of services and ensure that customers are satisfied. Your responsibilities include managing service level agreements, monitoring performance metrics, and ensuring that the team is meeting their targets. To apply for this role, a well-written Service Delivery Manager resume is essential.

Key Skills:

• Service delivery management skills
• Strong communication skills
• Ability to work under pressure
• Leadership and team management skills
• Experience in managing service delivery teams
• Knowledge of ITIL processes and methods

The Service Delivery Manager resume should start with a summary or objective statement that highlights your experience and achievements. Follow this with your work experience, education, and relevant skills. Use bullet points to highlight your achievements and responsibilities in previous roles.

Work Experience:

• List your work experience in reverse chronological order
• Start with the job title, company name, and employment dates
• Use bullet points to describe your responsibilities and accomplishments
• Highlight your achievements and how you contributed to the success of the team or organization
• Show your experience in managing service delivery teams and ensuring customer satisfaction
• Include your educational qualifications in reverse chronological order
• List the degree, major, institution, and graduation date
• Include any relevant certifications or training
• List your relevant skills related to the Service Delivery Manager role
• Use bullet points to highlight your abilities
• Show your knowledge of ITIL processes and methods
• Show your team management and leadership skills
• Show your ability to work under pressure and meet targets
• Highlight your communication skills as this is a crucial aspect of the role

Remember to tailor your Service Delivery Manager resume to the job description and company you are applying to. Use keywords and phrases relevant to the role and company, and show how you can contribute to their success.

Common Resume Writing Mistake

Not customizing your resume.

Every job and employer is different, so it's essential to tailor your resume to each job you're applying for. Failing to do so may make it seem like you're not genuinely interested in the position.

Resume Examples You May Interested

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Service Delivery Manager Resume Example

Orchestrating service excellence, but your resume doesn't hit the note? Delve into this Service Delivery Manager resume example, composed using Wozber free resume builder. Uncover how you can conduct your service leadership to meet job standards, turning your professional crescendo into a standing ovation!

Service Delivery Manager Resume Templates

How to write a Service Delivery Manager Resume?

A journey into shaping a striking Service Delivery Manager resume beckons! In an arena where excellence and precision are paramount, your resume paves the path to your dream job. Armed with Wozber's free resume builder , this guide unveils the art of tailoring your resume to not just match, but surpass the expectations wrapped around the Service Delivery Manager role. Immerse yourself in crafting a narrative that's not just another application, but a gateway to your career's next big leap.

Personal Details

The initiation of your resume is more than just jotting down your details—it's setting the stage for your professional narrative. Perfectly aligning this section with your Service Delivery Manager aspirations is about precision and strategic placement.

1. Let Your Name Shine

Think of your name as the marquee of your professional persona. It's the beacon that heralds your presence in the resume. Employ a font that's clear and stands a notch above the rest in size, making your name the undeniable focal point.

2. Echo the Role You Seek

Just below your name, gracefully position the title 'Service Delivery Manager'. This acts not just as a clear indication of your professional target but also harmonizes your resume with the job description right from the start.

3. Essential Contact Details

In this digital age, your email and phone number are your bridges to potential opportunities. Ensure your email format exudes professionalism, typically your name, perhaps with a dot separating the first and last, followed by a reputable email provider. Your phone number should be your most reliable contact, double-checked for correctness.

4. Showcase Your Geographical Suitability

"Located in or willing to relocate to Denver, Colorado"—a phrase that aligns with the job's location requirement, should find a spot in your contact information. This straightforward info reassures hiring managers of your availability and fit.

5. Your Professional Digital Footprint

A LinkedIn profile or personal portfolio website acts as an extended realm of your professional story. If applicable and polished, including these can augment the hiring manager's insight into your capabilities.

Craft the Personal Details with the same dedication as a firm, confident handshake. This section isn't just about contact info; it's the initial thread that weaves into the fabric of your professional portrayal. With precision and professionalism, you're off to a compelling start.

The crux of your resume, the Experience section, is where you chronicle your journey and achievements. Here, we map out how to intricately weave your background to spotlight your excellence in Service Delivery Management.

• Managed and coordinated the delivery of services, achieving a 98% SLA adherence and driving a 20% increase in customer satisfaction year‑over‑year.
• Served as the primary point of contact for service‑related issues and successfully resolved over 500 escalations, improving issue response time by 30%.
• Collaborated with the sales team, identifying and closing upsell opportunities worth $2M within existing accounts in the last fiscal year alone.
• Led a team of 15 service delivery professionals, ensuring a 95% achievement rate of individual and team KPIs.
• Reviewed and enhanced the service delivery processes, resulting in a 25% increase in operational efficiency and a 15% cost reduction.
• Oversaw end‑to‑end service delivery for key enterprise clients, ensuring a 97% SLA satisfaction rate and a 10% revenue growth from those accounts.
• Developed a client engagement framework, leading to a more proactive approach and a 15% reduction in client escalations.
• Initiated and managed a training program for service delivery associates, improving service quality by 20%.
• Established a feedback loop with clients, resulting in a 30% decrease in service complaints.
• Piloted a new software tool for service tracking, boosting operational productivity by 25%.

1. Decode and Align

Embark on this section by meticulously matching your past roles and accomplishments with the job specifications. Highlight phrases like "achieved a 98% SLA adherence" or "drove a 20% increase in customer satisfaction"—details that directly resonate with the job description provided.

2. Structure with Strategy

Organize your professional history with a focus on clarity and progression. Each entry should list your job title, employer, period of employment, and accomplishments that mirror the service delivery excellence sought by potential employers.

3. Power of Accomplishment Statements

Each bullet point under your roles is a goldmine. Statements like "Collaborated with the sales team, identifying and closing upsell opportunities worth $2M" showcase not only your direct contributions but also your ability to synergize with cross-functional teams, a crucial skill for any Service Delivery Manager.

4. Quantify Your Impact

Where possible, translate your achievements into numbers. This could be percentages, dollar amounts, or other metrics that provide tangible evidence of your impact. It makes your contributions palpable and memorable.

5. Relevance Reigns Supreme

Curate your experiences to ensure they're directly applicable to the Service Delivery Manager role. This might mean omitting unrelated accomplishments, no matter how proud you are of them, to maintain focus and relevance to the role at hand.

Your Experience section is a narrative of your professional growth tailored to Service Delivery Management. It's about spotlighting the milestones that underscore your readiness and fit for the role. Craft each point to reflect your journey, ensuring it aligns seamlessly with the expectations of your future employer.

In the domain of Service Delivery Management, your educational background fortifies your profile. Let's curate the Education section to showcase your foundation in alignment with the role's requirements.

1. Highlight Required Education

Given the job's need for a "Bachelor's degree in Business Management, IT, or related field," ensure your degree is prominently listed. This isn't just about fulfilling a requirement; it's about underlining the foundation of your expertise.

2. Layout for Easy Navigation

Organize this section for straightforward consumption. Begin with your degree, followed by the field of study, educational institution, and graduation year. This hierarchy guides the reader through your educational journey with ease.

3. Tailoring for the Role

If your education exactly matches the job description, like a "Bachelor of Science in Business Management," make this impossible to overlook. This direct correlation serves as a beacon of your qualification.

4. Highlighting Relevant Extras

Should your academic journey include milestones like honors, specific projects, or clubs directly relevant to Service Delivery or leadership, briefly mention them. This adds depth to your education but remember to prioritize direct relevance over breadth.

5. Continuous Learning

In the ever-evolving field of IT and Service Management, showcasing a commitment to continuous learning can be a vital asset. If post-graduate education or relevant courses are part of your journey, consider including them as a testament to your ongoing development.

The Education section transcends mere academic achievements; it narrates the groundwork of your expertise. In the context of Service Delivery Management, it reflects your foundational knowledge and your journey of continuous growth. Let it be a robust pillar that supports your candidacy.

Certificates

In the specialized world of Service Delivery Management, certifications can significantly bolster your profile. Here's how to skillfully display your certifications to highlight your domain expertise.

1. Sync with Job Descriptions

Firstly, identify the key certifications mentioned in the job requirements. The "valid ITIL certification" is explicitly requested for our targeted role. Make sure such indispensable certifications are front and center on your resume, affirming your eligibility.

2. Selective Showcase

Quality trumps quantity when it comes to certifications. Prioritize those directly aligned with the role of a Service Delivery Manager. This focused approach ensures your profile is potent and relevant, not diluted by an array of unrelated credentials.

3. Timely Transparency

If your certifications have expiration dates or were recently acquired, mention these dates. It illustrates your commitment to stay current and highlights the relevancy of your expertise in the ever-evolving field of service management.

4. Commitment to Continuous Improvement

The professional landscape is in constant flux, with new methodologies and technologies emerging. Your pursuit of relevant certifications underscores a dedication to excellence and adaptability—a trait highly prized in Service Delivery Managers.

Your certifications are not mere accolades; they are validations of your expertise and dedication to your profession. In the realm of Service Delivery Management, they underscore your mastery and readiness to take on the challenges of the role. Showcase them with pride, as they are testimonials to your professional journey.

The Skills section is your arena to shine, presenting a distilled essence of your professional arsenal. Tailoring this to your Service Delivery Manager aspirations requires strategic selection and presentation.

1. Dissecting the Job Description

Begin with a deep dive into the job listing, identifying both stated and implied skills needed for a Service Delivery Manager. Skills such as "ITIL," "SLA Management," and "Team Leadership" are your keys to aligning your resume with the expectations.

2. Strategic Skill Selection

Armed with your list, choose the skills that resonate most closely with the job description and your personal toolkit. This isn't about showing how many skills you have, but how fitting they are for the role you're aspiring to.

3. Presentation and Prioritization

Organize your skills with a mindful approach, ensuring your top qualifications are immediately visible. The aim is to catch the eye of the hiring manager with your most relevant skills, making it clear why you are the perfect candidate for the Service Delivery Manager position.

Consider your Skills section as the highlight reel of your professional capabilities. Each skill listed is a testament to your suitability and preparedness for the Service Delivery Manager role. By tailoring this section with precision, you're ensuring your resume speaks directly to the needs of your potential employer.

In the interconnected realm of Service Delivery Management, language skills can amplify your global engagement and understanding. Let's unlock the strategy behind presenting your languages in alignment with the role's requirements and potential global outreach.

1. Job Description as Your Compass

First, decode any language requirements indicated in the job listing. The necessity for "Proficiency in English communication" was clearly stated, making it crucial to display your proficiency as 'Native' or 'Fluent' to meet the essential criteria.

2. Spotlight on Primary Language

Prioritize your language skills by starting with those explicitly mentioned in the job requirements. Your mastery in these languages underlines your ability to communicate effectively in diverse environments, an essential trait for Service Delivery Managers.

3. Additional Languages as Assets

Beyond the prerequisites, listing additional languages showcases your versatility and capacity to adapt to multicultural settings. Though not mandatory for the role, they add depth to your global competency.

4. Honest Evaluation of Proficiency

Accuracy is key when self-assessing language abilities. Use defined categories like 'Native', 'Fluent', 'Conversational', or 'Basic' to describe your proficiency, thereby providing a clear understanding of your communication skills.

5. Role and Reach Considerations

For a position with a broad operational remit or one that involves interfacing with international clients, emphasizing your multilingual talents can significantly bolster your candidacy, highlighting your readiness for global engagement.

Your linguistic abilities are more than just personal assets; they are key tools for global understanding and engagement in the role of a Service Delivery Manager. Present them in a manner that emphasizes their value to your professional portfolio, celebrating the diversity and breadth they add to your candidacy.

The Summary section is where your professional narrative starts to sing. This is your chance to encapsulate your essence as a Service Delivery Manager candidate, weaving your skills, experiences, and aspirations into a compelling introduction.

1. Grasp the Job's Core

Ground yourself in the fundamentals of the Service Delivery Manager role. An understanding of the position's essence allows you to sketch a summary that's not only aligned but invigorating.

2. Spark Interest

Kickstart your summary with an engaging opening line that stakes your claim in the Service Delivery Manager landscape. Mention your years of experience and core strengths early to grab attention.

3. Mirror the Role's Demands

Pluck key elements from the job description and stitch them into your narrative. Phrases like "ensuring high SLA adherence" and "enhancing operational efficiency" should find echoes in your summary, showcasing your direct alignment with the role's demands.

4. Conciseness is Key

Your summary should be a crisp, powerful introduction, not an exhaustive account. In 3-5 sentences, spotlight your achievements and skills that make you an exemplary candidate for the Service Delivery Manager position.

Think of your Summary as the opening act of your professional showcase. It sets the tone, encapsulates your essence, and invites the reader to dive deeper into your story. A well-crafted summary not only highlights your qualifications but also demonstrates your understanding of the Service Delivery Manager role, making it clear why you're the ideal candidate for the job.

Embarking on Your Service Delivery Manager Journey

You've now traversed the landscape of crafting a distinguished resume for the Service Delivery Manager position. With this guide, powered by the prowess of Wozber's free resume builder , including its ATS-friendly resume templates and ATS resume scanner , you hold the tools to tailor a resume that resonates with precision, aligns with role expectations, and sets you apart. Let your resume be the beacon that guides you to your next professional milestone.

The stage is set; the spotlight is yours. Embrace the opportunity and catapult your career to new heights!

• Bachelor's degree in Business Management, IT, or related field.
• A minimum of 5 years of experience in service delivery or account management, preferably in the IT industry.
• Strong proficiency in ITIL and PMP methodologies, with a valid ITIL certification.
• Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams and clients.
• Proven track record in meeting or exceeding service level agreements (SLAs) and client satisfaction metrics.
• Proficiency in English communication is a critical skill.
• Must be located in or willing to relocate to Denver, Colorado.
• Manage and coordinate the delivery of services to customers ensuring SLA adherence and driving customer satisfaction.
• Function as the primary point of contact for all service-related issues, escalations, and inquiries for assigned accounts or projects.
• Collaborate closely with the sales team to identify upsell or expansion opportunities within existing accounts.
• Lead and mentor a team of service delivery professionals, ensuring individual and team KPIs are achieved.
• Continually review and improve service delivery processes to maximize operational efficiency and effectiveness.

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Services Delivery Manager Resume Sample

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Work Experience

• Relevant IT experience (or equivalent combination of education and work experience) with 5+ years of Healthcare Payer experience implementing payer applications
• Managerial/leadership experience with demonstrated strong ability to motivate, direct, and lead cross-functional delivery teams
• Exceptional written and verbal communications skills; ability to communicate clearly at all organizational levels
• Assuring that services and components are designed and delivered to meet their availability targets. Deep technical skill set and knowledge of customer environment. Bridge gaps between delivery teams and drive rapid recovery during incidents provide a holistic view of the customer’s environment and make recommendations to improve overall service
• Investigate the customer’s long-term business objectives, anticipate future technology needs, develop a strategic technology solution roadmap and lead the proposed solution work-streams to bring customers to that future state
• Investigates the customer’s long-term business objectives and anticipates future technical needs and leads the work streams to bring customer to that future state
• Escalation of delivery issues
• Ensure the Proof of Concept process is followed and monitor progress with assigned PM
• Revenue forecasting with the Operations Admin
• Assist with training needs and training allocation
• Take on project management of some projects as needed
• Proposals and quotes for smaller services requirements
• A valid driver’s license due to travel requirements
• Has some latitude in decision-making. Acts independently to develop methods and procedures on new assignments
• Provides direction for the effort required to protect the company’s data, tools and information systems
• Customer focus and close alignment with the customers’ business objectives
• Responsibilities include, but are not limited to, participation and analysis, selection and modification of enterprise systems, installation of network hardware/software and database management
• Manage one or more implementations of Cloudera’s enterprise software engagements for the world’s leading organisations
• Deliver revenue for the assigned projects each quarter and ensure project profitability
• Lead and participate in solution requirements gathering sessions as needed
• Motivate, inspire and mentor project team members to excel

Professional Skills

• Excellent at prioritization, time management, excellent follow-through skills
• Fluent (oral and written) English communication skills, excellent presentation skills
• Strong English verbal / written communication skills & ability to interact effectively with various levels of management
• Essential Skills / Experience include
• Leading/supervising, and coaching skills
• Skills in problem resolution, team building, dealing with ambiguity, establishment of effective processes, tracking results and support systems
• Experience in managing a team with strong understanding of commercial partner support needs

How to write Services Delivery Manager Resume

Services Delivery Manager role is responsible for english, mac, finance, credit, training, integration, database, security, telecommunications, architecture. To write great resume for services delivery manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Services Delivery Manager Resume

The section contact information is important in your services delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Services Delivery Manager Resume

The section work experience is an essential part of your services delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous services delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services delivery manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Services Delivery Manager resume experience can include:

• Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
• Advanced communication and problem-solving skills
• Acting as a gate keeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced
• Establishing an effective set of performance metrics and service levels are delivered for new services
• Leveraging experience in all phases (development, execution, and transition) of project delivery
• Making good timely decisions in relatively complex cases, and in situations with uncertainty or pressure

Education on a Services Delivery Manager Resume

Make sure to make education a priority on your services delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Services Delivery Manager Resume

When listing skills on your services delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical services delivery manager skills:

• Collaboration - Demonstrates effective cross-group collaboration skills
• Good fiancial management skills
• Communicate effectively, and develop strong long term relationships with senior leaders
• Proven experience in managing enterprise software application implementations that entail multiple project tracks
• Able to recognize and effectively communicate possibilities to sell additional Vigilant services as it relates to client’s needs
• Possess strong client relationship management experience

List of Typical Experience For a Services Delivery Manager Resume

Experience for managed services delivery manager resume.

• Develop strong knowledge of the LOB’s business needs and disseminate information to Corporate Print Services (CPS) focal points and/or other Conduent organizations
• Solid understanding of the client’s business and security requirements
• Manage team of 16+ members in the areas of hiring, retention, morale and employee development thru coaching, mentoring, and performance management
• Ideally he or she possesses an understanding of the legal requirements of managing supplier relationships
• Run multiple DCO sessions using Pega’s specialized agile methodology tools and best practices

Experience For Managed Threat Services Delivery Manager Resume

• Own the collection and sharing of project artifacts across the Splunk delivery team, and communicate successful engagements details to Splunk’s marketing and sales teams
• Communicate with, and manage all internal and external stakeholder expectations across Splunk’s engagement stages, including pre- and post-delivery
• Ensure all project and revenue details, together with status reporting on project activity and deliverables is captured in Splunk’s Professional Services Automation (PSA) solution
• Together with partner, create and execute on a strong Service Delivery Planning to help partners optimize their Cloud business
• Collaborate with GPMO theater and segment to develop processes, functions, templates to ensure consistent and exceptional client delivery and execution
• Lead and manage services PM resources to facilitate client outcomes achievement, support future business needs and invigorate the client with exceptional and coordinated agility and success
• Oversee a portfolio of in-region consulting projects with varied complexity and duration, in both high-touch, billable (up to 40%) and low-touch, non-billable capacity

Experience For Technical Services & Delivery Manager Resume

• Execute on engagement activities and deliverables, including activity planning for consultants, preparing weekly status reports, timesheet compliance and billing approvals, and mitigating project risk
• Collect and share project artifacts across the Splunk delivery team, and communicate successful engagements details to Splunk's marketing and sales teams
• Willingness and ability to travel up to 50%, as required
• Well-versed in traditional and agile project delivery methodologies
• Deliver medium/high complexity infrastructure services to our consumers from initiation to checkout and delivery. Platform includes Linux, Windows, Database, Web Services, Storage, and Virtual Machines
• Confirm scope across deferent departments, defines implementation approach, track milestones, and manage delivery risks & issues
• Engage respective technical infrastructure teams as required; System Integration, Operations, IT Risk, Networks, Engineering, Product Management, Provisioning, and Access Management to deliver a consistent high quality service
• Manage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our service level agreements
• Produce delivery plans, minutes, status reports, KPIs, and risk logs

Experience For Professional Services Delivery Manager Resume

• Build a trusted partnership with our clients. Ensure timely delivery of IT solutions aligned to the client’s requirements while supporting the strategic objectives of the organization. Ensure SLA and project milestones are consistently being met
• Support our clients and users with their delivery requests through the ServiceNow Ordering Platform
• Accountable for the overall delivery of the Problem Management (PM) service and function for key managed service accounts (MBNL and EE ESN) ensuring effective planning, tracking, reporting, management, and achievement of contractual KPI’s and measures
• Accountable and responsible for the development, improvement and fulfilment of the PM strategy ensuring its alignment with the overall managed services delivery within UK Operate
• Accountable and responsible for defining and maintaining PM policy ensuring it aligns with best practice at the global level and changes in external “best practice”
• Accountable for maintaining and developing effective business relationships with key customers and stakeholders (Internal and external) ensuring clear processes are in place to manage PM activities in line with business and customer risks and benefits
• Responsible for supporting development of business cases demonstrating the value add to the customer and or Ericsson providing the necessary input in to sales and Managed Service contract owner(s)
• Accountable to assure a CSI plan for the Problem Management service working closely with the MSDM CSI manager to ensure specific improvement activities are managed and delivered within agreed timescales

Experience For Office Services Delivery Manager Resume

• Accountable for management of “Risks” identified within the customer network and Ericsson delivery ensuring these are communicated and accepted or addressed within the relevant organisation
• Accountable for ensuring proper dimensioning of the PM delivery teams according to the Service demand and mid/long term strategy and working with the relevant delivery unit to address any changes
• Proven experience in the leading Problem Management function/activities
• Good understanding of ITIL incident, problem, change, CSI and service introduction principles and practices
• Responsible for establishing and maintaining links into the global and regional organisation and other PM owners ensuring adoption and sharing of best practice
• Accountable and Responsible to identify add-on sale solutions in the Problem Management area and ways of increasing profitability of the service
• Able to relay and share technical information to technical and non-technical teams (internal and external), concisely and confidently. In order to achieve strategic and tactical influence in line with the objectives of the team
• Expertise in database/spreadsheet applications and able to manipulate data and reports to support ongoing analysis and present conclusions
• Resolution, Issue Resolution and Handle Time

Experience For Digital Services Delivery Manager Resume

• Provide leadership & partnership when required to other virtual team members both internal and supplier management
• Contribute to the supplier strategy in partnership with the Service Delivery Managers and Supplier engagement teams
• Provide feedback on progress to respective support and business stakeholders and a close alignment on continuous product improvement through engagement with Serviceability
• Responsible for management of the Consulting P/L with primary focus on revenue, margin and consultant utilization
• Provide leadership of the regional consulting team, to drive a clear vision, maintain and develop a culture supporting VMware’s EPIC2 values and ensuring clear communication within the team and out to relevant stakeholders
• Ownership of revenue and utilisation for the Education markets

Experience For Local Services Delivery Manager Basel Resume

• Act as Sponsor for major Education projects
• Escalation point for Education project issues
• 3rd Party resource management
• Drive quality across project governance standards
• Review and drive improvements to project governance standards
• Internal single point of contact for NADC services and all client engagement teams

Experience For Advisory Services Delivery Manager Resume

• Provide single point to senior management and escalation for any client delivery issues
• Provide detailed overall client status and health using monthly summary KPI RAG status report/dashboard, highlighting any potential or current service issues identifying the appropriate actions to resolve
• Ensure all services are managed effectively including Client satisfaction, Operational finance reporting, SLA performance, Risk management, Compliance, Security and Availability management
• Build detailed knowledge of the skills and levels of ability required to deliver client services ensure the resourcing of the service meets these, mitigating risks with the appropriate area
• Ensure all client services integrity is maintained through appropriate logical and physical security controls, demonstrating regular audit control
• Ensure compliance to Change, Incident, Escalation and Problem Management across the client base
• Quickly identify/recognize the business impact of client service quality issues and ensure resolution is managed to customer satisfaction

Experience For Informatics Enterprise Services Delivery Manager Resume

• Ensure Provision of regular agreed updates on service issues to the DC Lead, management team and client base
• Ensure Recoverability targets are met
• Ensure the feasibility of the standard solutions delivery
• Address performance issues across the Service Delivery Operations, create the operational approach and implement continuous improvement
• Manage supply and demand, service quality, and processes to meet delivery expectations Participate in service review process
• Proactively improve client and customer relationships across the SDM client base
• Support the achievement of cost-to-serve targets

Experience For IT Services Delivery Manager Resume

• Achieve year over year efficiencies in conjunction with the delivery service providers
• Responsible for people management of Service Delivery Management/Service Mgt Coordinator staff (e.g. training, engagement, mentoring, succession planning, annual process)
• Manage recruiting, staffing, pyramid, mix, utilization, cost-to-serve, and capacity of service delivery staff to optimize balance between cost and delivery targets
• Deliver efficiencies through standard processes
• Formalize delivery plans for the client base and present to leadership
• Supplier/Vendor Management - Interface with and influence supplier staff at all levels and build a positive relationship
• Business/Operation/Reviews – Hold supplier accountable to excellence in delivery and to meet and exceed business scorecard targets. Drive operational excellence, collaboration, process compliance and enable supplier by providing support for tool/reporting

List of Typical Skills For a Services Delivery Manager Resume

Skills for managed services delivery manager resume.

• Proven experience in driving and owning service improvement and cost reduction
• Prior vendor management / program management experience (desirable)
• Demonstrated ability to build, lead and motivate a team of highly experienced consultants and project managers in the region
• Gather necessary resources required to deliver projects with the correct expertise and skills, from both IBM but also from business partners where appropriate
• Effectively work with, and lead, diverse groups of customers, partners, and Apple leadership
• Additional language skills, Chinese would be an advantage

Skills For Managed Threat Services Delivery Manager Resume

• Lead and manage direct reports; superior people and personnel management skills
• Effectively partner with Services Engagement Managers to achieve a smooth transition of project requirements and help finalize the Statement of Work (SOW)
• Ownership & Accountability – High level of capability for independent work, priority setting and ability to meet deadlines
• Strong track record of working within support or operationally focused organizations
• IT experience in an enterprise setting
• Deliver operational excellence – assess and optimize LOB’s print technology and business processes driving innovation, high quality & cost effectiveness

Skills For Technical Services & Delivery Manager Resume

• Experience working within a customer lead environment with ability to manage customer expectations and build/maintain key relationships
• Good level of understanding of modern communications networks and services
• Proven track record in the execution of infrastructure service delivery that meets the client expectations
• Experience in performance and quality management programs implemented in operators daily routines
• Experience in client/customer facing role
• Experience and passion for Partner/ Customer Management
• Experience in Audit Readiness for Service delivery

Skills For Professional Services Delivery Manager Resume

• Experience in Exposure to SOX, Corporate audits
• Develop a Solution Roadmap that delivers aligned value creation priorities, ensures compliance with technology / info
• Ensure alignment of the delivery experience for Xbox with that of other delivery teams
• Owner of the end-to-end customer and agent support experience to drive continuous improvement
• Define strategic initiatives to deliver tangible improvements in customer experience, cost efficiency and revenue generation
• Ensure sufficient knowledge, process and handovers completed to ensure effective coverage of services
• Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery
• Coordinating Service Transitions and Project Planning in the IT sector using ITIL practices

Skills For Office Services Delivery Manager Resume

• Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations
• Identifying and managing Operations risks to establish e a successful transition to service
• Guiding resources (consultants, project managers etc.) assigned to delivery activities in achieving their project commitments
• Educating and training Call Center staff to improve their First Contact Resolution
• Managing multiple client engagements simultaneously

Skills For Digital Services Delivery Manager Resume

• Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level
• Developing multi-level relationships with client and team members to establish project delivery goals are met as planned
• Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions
• Ensuring all service revenue and margin opportunities are maximized
• Working closely with Customer Account Management and Channel Management
• Promoting SAP Hybris’ Professional Services approach and service offerings to partners and customers
• Managing in a dynamic operational environment
• Ensuring Solution can support on time / on cost / on quality delivery of the portfolio and / or operational excellence

Skills For Local Services Delivery Manager Basel Resume

• Ensuring that tools, processes and technology standards are understood and used
• Providing fully documented services which are updated and maintained throughout the life of the service and are aligned to ITILv3 industry leading practices
• Understanding of Microsoft Partner ecosystem
• Identifying where Agents are unable to help Gamers, and provide solutions from our many resources
• Responsible for providing necessary support to other MSDM’s acting as a buddy to cover key activities or assuming ownership of specific streams of work
• Contribute to engagement planning including pre-sales support for RFP’s, RFI’s, and client meetings
• Support successful project implementation phase on business, conceptual and programming level through various Consulting activities as required
• Accountability for driving get to green plans for key metrics including CPE, First Contact
• Weekly / monthly forecasting and budgeting

Skills For Advisory Services Delivery Manager Resume

• 3) Resource Management (managing consultants at the client site)
• Knowledge of Microsoft technologies or relevant programming languages
• PS budget responsibility for assigned engagements, including revenue and cost
• Actively participate in high-level workshops and project setup planning with partners/customers
• Accountability for monthly and quarterly business metrics of their projects and team, including utilization, costs and revenue targets
• Firm understanding of project management processes, risk management processes and methodologies
• Is a resourceful problem-solver, leveraging internal and external/partner resources to do what's right for our customers
• A Passion for/or desire to be part of the Gaming industry

Skills For Informatics Enterprise Services Delivery Manager Resume

• Engage with Release Excellence regarding release management plans and work with Technical Advisors to ensure operational readiness of frontline engineers
• We are searching for a target driven, team-player, who is passionate about phenomenal customer outcomes
• Oversee capacity management and reporting across the client services - ensure no surprises due to growth of data, network traffic or usage
• Manage the ""factory"" to deliver agreed scope of services while achieving profitability improvements and productivity gains
• Financial forecasting for resources and recovery for the NADC clients
• 2) Network, Data Services Project Management
• Bottomline Technologies is seeking a team player who enjoys technical challenges within a fast-paced environment, applies sound judgment in successful task planning and execution, meets deadlines and communicates the highest standards of professionalism in his/her appearance and work habits

Skills For IT Services Delivery Manager Resume

• Budget and finance management experience
• Work from home and flexible work schedule
• Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition
• Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities
• Additional language skills an advantage
• Experience as a Program Manager working on large customer/programs
• Travel within territory at 30% position being based in Riyadh (KSA)
• Knowledge of Microsoft’s product portfolio, and processes
• Worked as an Account Manager

List of Typical Responsibilities For a Services Delivery Manager Resume

Responsibilities for managed services delivery manager resume.

• Financials – Regularly review/update supplier SOW to maintain consistency/relevance based on business dynamics. Approve monthly invoices on time and work with GPG for any shortcomings. Drive corrective action plan at supplier end based on results delivered
• Supplier Readiness - Define the readiness framework and resource requirements for different technologies and levels and work with TAs to drive readiness improvements of SEs and TLs at supplier
• Resource Management - Work with the BOM team to conduct headcount forecasting and work with suppliers to hire qualified staffs and manage their performance. Track HC gap w.r.t to approved heads and review attrition/back-fill plan with supplier
• Biz Management/Stakeholder/Initiatives – As a Business Owner, interface with internal management teams regularly as well as other SDMs and managers in all delivery regions and represent the business in several forums and cross cluster initiatives

Responsibilities For Managed Threat Services Delivery Manager Resume

• Experience and a passion for Console, Mobile and/or PC Gaming
• Proven ability to design and ‘right size’ service network infrastructure
• Experience in Account Management or Business Development. (5 to 8 years)
• Identify opportunities / gaps in the partner experience with teams to develop improved processes
• LOB Scorecard Ownership - Attain team/group/cluster/regional KPI Goals by working closely with Suppliers, Support Managers and Technical Advisors

Responsibilities For Technical Services & Delivery Manager Resume

• Drive the ASfP net new deals and renewal by collaborating with internal and external stakeholders
• Assist proactively enhance their technical capabilities, to increase capacity by creating a technically enabled, best in class Business, and successful deployments
• Deliver proactive guidance regarding potential deployment blockers new products or outages and resolves Partners most critical cases speedily by securing relevant Microsoft support resources
• Ensure the team has the resources and training needed to develop and maintain
• Partner with sales leaders to carry the services message to customers and assist in driving services demand
• Be Available during the Business hours of the Customers or Accounts Aligned to individual

Responsibilities For Professional Services Delivery Manager Resume

• Microsoft Cloud services knowledge including Dynamics 365, Azure and Office365
• An understanding of Cloud based solutions
• Deliver Reactive Escalation Management to help resolve critical issues more quickly and minimize the impact on partner’s business
• Drive consumption with in-depth Cloud Optimization Reports
• Achieve high satisfaction scores with your Partners through the delivery of results
• Experience planning, managing, and delivering production and non-production infrastructure services via on-premise data centers, hosting, or cloud computing

Responsibilities For Office Services Delivery Manager Resume

• Experience with product development, data mapping, data conversion, transformation of end-user system use, product deployment for ASP and or SaaS technologies, that include: application platforms, integration and messaging technologies, assembly-line work process; and data and development tools
• Proven experience as a teacher for process and improvement of process through a retrospective lessons-learned approach working thru a team approach with our CloudOps, DevOps, Production Support, and Customer support organizations
• Domain experience: IT, Telecommunication, Project management, Finance
• Call / Contact Center management and operational experience
• Strong ability to execute and drive for results in ambiguous environment

Responsibilities For Digital Services Delivery Manager Resume

• Deep insight/perspective into customer care/service experiences
• Interact with clients of all levels and industry backgrounds, from the C-Level to business / technology individual contributor
• Technology consulting and/or technology management experience; 5+ years direct project management experience; 5+ years program management experience; 2+ years technology deployment experience
• A record of successful delivery of software applications as an individual team leader and/or manager
• Achieve results through influence with internal and external/Supplier stakeholders Confident senior leadership engagement and communication
• Has a growth mindset and a want to achieve more
• Grow relationships with strategic outsource partners who are committed to Microsoft and our customers Understanding of Microsoft's devices and services strategy
• Core Responsibilities include: Provide product-aligned technical support delivery oversight and managed outsourced day-to-day frontline delivery for Microsoft Windows platform
• Maintain overall responsibility for delivery in accordance with defined standards. Undertake day-to-day performance management of suppliers, and escalate high risk and systemic issues to Vendor Account Managers

Responsibilities For Local Services Delivery Manager Basel Resume

• Drive issue resolution, reduced customer effort, cost efficacy and policy adherence. Manage high priority escalations as appropriate. Respond to escalated customer cases in a timely manner, ensuring appropriate resources are assigned; engage directly with escalation teams and ensure robust status communication
• Address tools issues, policy clarifications, and other similar requests. Drive consistency and best practice sharing across sites. Introduce playbook to new supplier and validate that all components are implemented (i.e. reporting, invoicing templates, quality programs meet SOW, etc)
• Ensure Supplier adheres to SOW requirements, i.e. new hire onboarding, billing guidelines, outlier management, call flows, etc
• Close collaboration and working relationship with peers and CSS stakeholders to drive consistency across the organization, and with partners in other business units to drive improvements to services
• Partner with TAs to ensure case reviews to guarantee adherence to standardized case management standards, to monitor for customer dissatisfaction, and to ensure that we continually deliver high quality service
• Build & execute partner portfolio-based strategy to grow multi-service cloud capability
• Influence, convince and interact with all organizational levels internal and external
• MacOS and Unix environment and integration with Windows 7/10
• Microsoft Active Directory and Exchange environments

Responsibilities For Advisory Services Delivery Manager Resume

• UNIX shell and macOS specific shell commands
• Apple tools client management tools, such as Apple Profile Manager and Apple Configurator
• Large Microsoft AD / PKI environments
• Integration of Mac devices with large AD forests
• Anticipate business risks and issues before they intensify and actively utilize team members to drive resolution through offerings, training, process, and documentation

Responsibilities For Informatics Enterprise Services Delivery Manager Resume

• Build and present executive presentations
• Risk Analysis – Ability to analyze the risk to operations vs. the cost to prevent it and develop best practices with policy
• Influence, and interact with all organizational levels and stakeholders
• Self-Starter with a positive “yes can do” attitude
• Accountable for management of a team between 5-10 employees
• Partner closely with other services managers, solution architects, SMEs and partners on delivery projects
• Partner closely with sales, pre-sales and partners on sales opportunities

Responsibilities For IT Services Delivery Manager Resume

• Act as lead engagement manager on assigned critical accounts
• Creating and implementation processes, artifacts and deliverables to drive quality, lower risk, and improve customer satisfaction for their given delivery practice
• Developing and disseminating program status reports for internal and external stakeholders including Monthly Operations Reviews for the Executive team
• Learn the Safer Planet portfolio and be able to help consulting with clients in identifying and aligning solution implementations with their business goals
• Lead MS delivery concerning operational, financial performance and customer satisfaction
• Deliver project management activities
• IT, Telecommunication, Project management, Finance knowledge

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Service Delivery Manager Resume Samples

Service Delivery Managers are involved in overseeing the delivery service technology of the company. The main duty of this manager is to establish policies to ensure consistent high-quality delivery performance. Other duties typically mentioned on Service Delivery Manager Resume include – taking part in policy formulation, taking charge of delivery service planning, ensuring effective implementation of policies, assisting in hiring and training process, preparing periodical reports , making recommendation for technological changes, collecting data about client response or complaints or satisfaction, and attending seminars to improve service delivery process and procedures.

Employers normally expect the applicants to possess the following qualifications – highly innovative, planning and business acumen; communication and leadership abilities. The Service Delivery Managers are also expected to have complete knowledge of various service delivery process, and be able to identify business opportunities. A degree in the relevant field or a professional certification pertaining to the job role, are commonly listed on the resumes for this post.

• Resume Samples
• Service Delivery Manager

Senior Service Delivery Manager Resume

Summary : Champions the support Service Delivery in projects, developing a strong understanding of projects impacting on support services and ensure the impact is minimized. Ensured that appropriate and up to date controls, processes, documentation, and procedures are in place and followed. To aggressively pursue a career, that allows to utilize the experience and provide an opportunity for advancement through learning and mastering new skills and enhancing the existing skills.

Skills : Microsoft Office, General Management, Operations Management, Sales, Government Relations, Business Acumen

Description :

• Coordinated all activities on behalf of the client ensuring a seamless single point of contact for all services requiring immediate support were met Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements.
• Liaise with all internal service delivery teams to ensure a consistently high level of service. Ensured the client's leadership was notified as soon as possible of any possible disruption to services provided by Orange, Virtela, SAVVIS, Integralis, AT&T, Quest and Carousel under the outsourcing agreement.
• Served as the primary escalation point to the Global Service Desk for the USA region for any issues or points of direction.
• Assisted international regions with any issues related to incidents and support by the Global Service Desk. Assisted with the management of the P&L for the outsourcing agreement for Desktop, Network and Server Support and saw to overachieve KPI's in regards to profitability without impacting other SLA's.
• Managed and drove all services through the adoption and implementation of ITIL processes and procedures.
• Minimized risk to both end-users and the client. Assisted the client's execution of their IT strategy through the implementation of continuous improvements that align with the needs of the client's business.
• Assisted the client's IT executives and other senior management as appropriate in their planning activities as required.

Western Service Delivery Manager Resume

Summary : Western Service Delivery Manager with an in-depth understanding of project and program management processes, practices and lifecycles - including Agile and Waterfall. Possessing outstanding leadership, people and communication skills. Influential and confident, inspires a diverse team, building strong relationships and communicating technical information effectively to non-technical colleagues.

Skills : Microsoft Office, Packet Analysis, Information Security, Information Technology, Management.

• Responsible for global claims operations for Private Risk Services. Managing relationships with operational client personnel - those directly involved with the client's presence.
• Responsible for building a portfolio, driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle.
• Identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.
• Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations.
• Assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit.
• Create value and differentiated propositions/ solutions in response to RFIs/ RFPs. Do client presentations, due diligence and transitioning activities in new engagements Translate business and system needs into technical system solutions.
• Manage a portfolio of accounts to meet agreed revenue targets. Provide necessary input for building future alliances with relevant product vendors Account Planning and Governance.

Project Manager/ Service Delivery Manager Resume

Summary : Forward-thinking trusted Project Manager/ Service Delivery Manager with extensive project and program management experience, including a background in creating project/program structure and developing practices. Exceptional ability to facilitate alignment across internal and external stakeholders. Background in information technology, telephony, and higher education fields. Accountability for managing Delivery in multiple customer accounts, PMs, programs, and projects.

Skills : Mac OS X, Servers, Microsoft Office, Broadsing, Customer Relationship Management, Tactical Planning

• Lead day to day Aruba wireless program at Microsoft from project work to operational investigations.
• Head of the internal Project Management Office, including managing contract PMs.
• Work cooperatively with the Aruba Client Director to turn the account strategy into executable tactics that satisfy the client and grow the account.
• Successfully managed 3rd part vendors as subcontractors on the project. Single point of contact for Microsoft IT Engineering, Project Management, Implementation on Aruba resources, and coordinate them on efforts ranging from OS release paths to day-to-day operations work.
• From the ground up, created a simple and nimble project process used to implement full upgrades or redesigns of the buildings WLAN system, including templates, deliverables, and documentation - Spearheaded strategic communication pathways.
• Implemented simple and clear weekly written communications to accurately report on the status and quantify the day to day operational work resident engineers provide.
• Executed seven-building upgrades to 802.11AC standard over a five-month period, from Define to Close; Managed the PMO for an additional 35 upgrades during a six month period on budget and to complete customer specifications - Familiar with WLAN terminology, technology, standards, and equipment of enterprise 802.11 wireless networks such as controllers and access points, as well as implementation process.

Technology Service Delivery Manager Resume

Summary : Technology Service Delivery Manager with over eight years of industry experience with strong Analysis, Designing, Development and Project Management skills (PMP certified) from inception to completion. ITIL certified professional with a very good understanding of ITIL processes and frameworks. As a Service Delivery Manager performed detailed root cause analysis (RCAs), created/updated knowledge bases, worked on improving incident/problem MTTR, tracked all issues to closure during and post-warranty period

Skills : ServiceNow, ITIL, Project Management, Program Management, Cross-Functional Coordination.

• Responsible for managing and providing production support for ITSM/ESC applications (hosted on Service Now), ITSC application and its integrating DataPower application in a 24x7 model Provide Strategic and Architectural guidance and work in an agile model for all applications which are design/build by the development team.
• Responsible for planning, estimating, designing and leading the end to end support effort Determining detail root cause analysis (RCAs) for all issues and updating knowledge bases to further improve MTTR, working with process/development teams to ensure all identified issues are tracked to closure.
• Leading the ServiceNow version upgrade efforts Responsible for managing the infrastructure components for all applications across all the environments (dev, test, prod) Managing the code and SSL certificate base for all support applications under the program.
• Responsible for the incident, problem, knowledge, change and release management of all the applications Managing and guiding a team of onsite/offshore resources in their day to day production support (incident/problem) and change/release management activities Providing technical solutions to the issues faced by the development/production support team.
• Providing regular updates to all stakeholders on project status, issues and risks Working across all major ITIL phases beginning from Service Strategy, Service Design, Service Transition, and Service Operations.
• Deliver critical transaction forecasts to outsource vendor for capacity planning
• Readiness planning across all reliant support teams to ensure successful transaction processing

Service Delivery Manager I Resume

Summary : Solutions-focused, collaborative Service Delivery Manager I, with experience in managing end-to-end large wireless network projects in GSM, UMTS, CDMA, 1xRTT and LTE, delivering product support to large telecommunication customers domestically and in Europe. Successfully leads projects deployed in multi-vendor / multi-technology environments utilizing the Software Development Life Cycle (SDLC) project management methodology.

Skills : Microsoft Word, Microsoft Outlook, Excel, PowerPoint, Captiva, Power Image, Corporate Workflow, Unified Desktop, Omni.

• Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients.
• Also in charge of ensuring that the services delivered for advanced technologies and solutions were done with a professional, honest and personalized approach to service delivery.
• Directly responsible for the management and maintenance of Cloud (SaaS) software enterprise environments via various ticket trackings systems such as Salesforce, JIRA, Opsmart, PeopleSoft and SharePoint.
• Lead project management team on several multi-million dollar onboarding migration projects for Blackboard software upgrades and cutover installations to the Cloud or within the company's hosted datacenters.
• Performed regular system audits & analysis for infrastructure scalability, optimal performance, and growth per ITIL Standards.
• Maintained a 99.99% SLA stability and high performance for applications via UNIX, Windows, and ORACLE, MS SQL while using PL/SQL and SQLPLUS to develop quires and generate reports.
• Required to develop, design and maintain both client-facing and internally distributed documents and reports Also required to provide training to both internal and external stakeholders on subject matter topics and projects.

Customer Service Delivery Manager Resume

Summary : Results-driven and highly motivated Customer Service Delivery Manager with 11+ years' progressively responsible experience in IT Help Desk Management. Proven track record of maintaining, analyzing, and troubleshooting computers and peripherals. Known for finding the root cause to provide permanent resolution of problems. Effectively managed staff including recruitment, mentoring, training, objective setting and performance assessment.

Skills : Team Building, Proven Ability To Lead Technical Projects From Concept Through Completion, Experience Managing Technical Support And Customer Service Staff, ITIL.

• Ensure that service levels are achieved in line with contracts and that customers' expectations are met or exceeded.
• The ultimate responsibility for ownership of all customer's incidents or logged service requests; Track the incidents to a conclusion in line with SLAs and quality standards;
• Manage critical customer incidents, associated with customer communication, activities and any appropriate escalations; Provide information about incidents analysis and KPIs.
• Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality, and processes; Provide management and performance reports.
• Measure, monitor and work to drive down incident levels. This will relate to Product and Customer problems.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable.
• Ensure that these ones are continually improving and produce business cases to support team activities. Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers.

Sr. Service Delivery Manager Resume

Summary : Sr. Service Delivery Manager possessing excellent interpersonal, communication & organizational skills with proven expertise in team management, client relationship management, and effective crisis management. Ensured that new services were delivered as per defined levels of quality, time and within budget, as per project plan and project governance guidelines. Championed the timely delivery, augmentation, and migration of voice circuits towards Indian & International Operators

Skills : Microsoft Office, Tactical Planning, Project Management, Program Management, Cross-Functional Coordination.

• Dedicated subject matter expert and training specialist for National and Major Accounts Client Service teams comprised of 350 employees.
• Consultant and Service Delivery Manager to 3 business departments. Worked with internal technical support, various production departments, and additional Service centers.
• Developed relationships and coordinated communication flow with Fortune 500 clients, medical vendors, universities, and internal HRIS Active / Payroll representatives.
• Managed client relationships and COBRA accounts by conducting regular calls, client visits, monitoring and escalating risks as necessary and soliciting client feedback to ensure quality service.
• Proactively created and implemented the Comprehensive and Re-Rate Annual Enrollment process for 120 National COBRA Accounts.
• Developed the training curriculum, aids, and materials to instruct benefit account specialists in client service; helped to promote awareness of roles and responsibilities for every specialist while assisting then to deliver service excellence.
• Participated in an analysis discussion to ensure the provision requirements match the technical specification for the client's ongoing delivery of quality service. Provided individual learning opportunities consisting of knowledge, skills, and tools to deliver quality service.

IT Service Delivery Manager Resume

Summary : IT Service Delivery Manager with comprehensive experience developing and supporting successful IT projects and solutions, incorporating a wide range of applications and technologies. Consistently recognized for improving organizational effectiveness and efficiency through creative problem-solving skills. Demonstrated success leading teams that align business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.

Skills : Analytics and Reporting, Business Relationship Management, Asset Management, Incident, Problem, and Change Management, Disaster Recovery Planning and Execution

• Drove delivery and execution from transition-state to steady-state support from Account Team perspective.
• Worked to introduce IBM processes and procedures to a new customer as we moved into the steady-state support model with the global delivery teams.
• Collaborated directly with the customer, receiving requirements for new and existing services.
• Managed service delivery for various towers including, Wintel, Unix, VMware, Citrix, Distributed Database, Middleware, Security, Compliance, and Administrative processes, implementing processes into the existing customer environment.
• Oversaw tower-specific incident and change management requests, integrating incident and change processes into customer-owned processes, providing for improved efficiencies in handling of incident and change tickets.
• Performed administrative tasks required for the customer, IBM Project Office, IBM Project Executive, and IBM Delivery Project Executive, using Microsoft Office, providing data and reports, clarifying account standing in meeting service-level agreements and saving thousands of dollars in potential SLA penalties.
• Created and maintained server inventory using corporate inventory tool, assisting with movement from old inventory to new inventory tool in 2013, maintaining a population of 4,000 servers for 2 supported accounts.
• Oversaw completion of inventory data, the increasing percentage from 58% to 100% during 2015.

Information Technology Service Delivery Manager Resume

Summary : Maintains high performing service support between the customer and the organization. Works as a responsible individual contributor. Building and maintaining customer relationships, ensuring quality services are delivered within the agreed SLA. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes and establishing service improvement activities when required.

Skills : Analytics And Reporting, Business Relationship Management, Asset Management, Incident, Problem, And Change Management, Disaster Recovery Planning And Execution, Configuration Management, Team Building And Leadership, Technical And Managerial Communications, Microsoft Office.

• Results-driven IT manager with extensive experience in technology services delivery, process review, and continuous improvement to meet service level agreements and objectives while adapting to ever-changing business requirements of the client.
• Managed delivery of managed network services, including Incident, Problem, and Change Management Processes, and Service Level Agreements.
• Focus on delivering quality service and client satisfaction in complex environments.
• Reduced controllable unplanned infrastructure outages by more than 80% (from 18 per month average to 3.3 per month average) over a 4-year span using a 3-pronged approach to service improvement by analyzing root cause data, identifying gaps in process, education, and training, and implementing corrective actions.
• Merged multiple sources of asset management data into a single database, integrating within the ticketing system to allow correlative reporting of issue and change-related events on a per device basis.
• Added benefits included patch and reboot schedule management. Managed service level agreement (SLA) metrics for various multi-million dollar infrastructure support contracts and lead teams to improve performance by establishing weekly internal and client-facing status and issue meetings on a team-by-team basis, as required.
• Supported disaster recovery planning and exercises from both managerial and technical standpoints.

Lead Service Delivery Manager Resume

Summary : Lead Service Delivery Manager with 11+ years of experience working for large, multi-site corporate employers in a centralized IT environment. Strong skills in IT service delivery, problem-solving, and customer relationship management to ensure an excellent end-user IT experience. Strengths include being results-oriented with solid communications and people skills, relationship building, technical prowess, ITIL best practices, IT cost management, IT operations & infrastructure along with the ability to adapt to change.

Skills : Analytics And Reporting, Business Relationship Management, Asset Management, Incident, Problem, And Change Management

• Responsible for all IT Service Delivery and production support to BAE System's Platform Solutions sector with 4,500 employees at 5 sites, managing a $20M IT budget.
• Implemented and managed multiple infrastructure environments for Oracle E-Business Suite which supported multiple sector businesses and organizations.
• Established an Oracle E-Business production support environment for 24x7 engineering and manufacturing environment maintaining a 99.9% uptime SLA.
• Managed a virtual and diverse team of 62 IT staff at 5 locations across the US with skills in database administration, programming, networking, server administration, data center management, security, PC desktop support, and helpdesk operations.
• Developed extensive processes and procedures to significantly reduce downtime during system upgrades and maintenance periods along with implementing monitoring tools and techniques in support of production systems.
• Led sector IT team in acceptance of corporate enterprise IT vision and strategy resulting in a unified team and streamlined IT processes.
• Drove process change in desktop services, help desk, database support, production system support resulting in streamlined processes and automation to reduce staffing needs, increasing availability and system uptime.
• Implemented DR fail-over site for critical business systems including Oracle ERP and Engineering PDM systems.

Summary : Results-driven Sr. Service Delivery Manager with over 10 years of progressive management experience leading and managing the complexities and challenges of diverse high-level project initiatives; a direct and decisive professional, with the cross-functional management skills to manage the execution of core operational, financial, business development, and administrative functions for international clients (English & Spanish) to drive overall bottom-line performance.

Skills : Disaster Recovery Planning And Execution, Configuration Management, Team Building And Leadership, Technical And Managerial Communications, Microsoft Office

• Provided and coordinated work projects with On-going Clients in implementing client-specific plan designs in conjunction with the capacity and functionality of Health & Welfare Service Engine Automation Systems.
• Analyzed Client needs and formulated those needs into the project plan then identified issues modification, resolutions to keep work on schedule.
• Provide efficient work by identifying potential systematic problems that impede client satisfaction such as validation errors and systemic errors in a timely manner.
• Chair weekly client meetings in solving potential client issues.
• Forecast potential benefits, problems, and trends to clients and associates to keep team quality goals in world-class initiates.
• Train clients in the implementation of ADP Products such as Enterprise Payroll/HR Platforms as the source data system and Health / Welfare Service Engine and promote strategies that would drive to cost savings and efficiency.
• Dealt directly with clients and internal departments to resolve all issues and initiated corrective actions designed to meet/exceed business objectives while maintaining high customer service quality ratings (7 client scores of 100) Responsible for assisting and training ADP Associates in resolving client and systematic issues.

Service Delivery Manager III Resume

Summary : A results-oriented Service Delivery Manager III who is seeking a position offering opportunities for new professional and personal challenges. A self-starter who is driven to learn, improve and succeed. Talented at managing dynamic and cross-functional teams. Proactive in resolving issues with exceptional organizational and communication skills. Works closely with the project management teams, operational teams for the successful completion of the projects.

Skills : Unix, Linux, Service Delivery, Autosys, IT Security, Windows, SQL, Shell Scripting, Unified Desktop, Omni.

• Providing database management and 24x7 support for 100s of databases ranging in size from several GB to multi-terabyte OLTP and DSS systems varying from Oracle 7 to 11g, SQL Server 2005/2008 on Unix/AIX/Linux/Wintel, in production/development/test environments.
• Responsible for meeting Service Quality, Service Level Agreements, planning for growth, overseeing Incident/Problem and Change management, project management, proactive monitoring, process enforcement, process improvement, resource management, security standards.
• Managing DBA teams in offshore delivery centers, leading them and providing oversight in day to day operational issues.
• Work with cross-functional support teams for the platform, storage, backup, networking, etc. for solution design, implementation, troubleshooting of operational issues, incidents, etc.
• Manage deployments involving new build planning, architecting physical/logical database design, SAN storage architecture, Oracle software installation, creation/configuration of databases, Net8 configuration, schema build, database security, backup solutions, monitoring solutions, HA solutions and Disaster Recovery solutions.
• Administration activities include responding to alerts/trouble tickets, managing database capacity, backups/recovery, performance, tuning, patching, upgrades, quarterly CPUs, security patches, cloning.
• Perform one on one weekly coaching session with tier one staff directly relating to improving the quality of our delivered services.

Service Delivery Manager/Executive Resume

Headline : Service Delivery Manager/Executive with comprehensive experience developing and supporting successful IT projects and solutions, incorporating a wide range of applications and technologies. Consistently recognized for improving organizational effectiveness and efficiency through creative problem-solving skills. Demonstrated success leading teams that align business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.

Skills : Customer Relationship Management, Tactical Planning, Project Management, Program Management, Cross-Functional Coordination.

• Managed service delivery team resources to meet obligations, metrics, and SLAs in contracts across full-range of required functions, including incident, problem, change, controls, reports, service request, and production processing.
• Also responsible for the team onboarding and training, and ensuring coverage as required.
• Monitored individual performance and provide guidance, training, development and escalations support.
• Increased individual productivity by 50% and decreased duplication of efforts among team members working on some issues, diverting focus to other critical issues, by creating 'Daily Tasks & Duties Schedule' with the team providing structure and direction for day-to-day operational support of the business.
• Revised Escalation Support Procedures, exceeding SLA for critical client needs that operated 24/7/365.
• Negotiated support process allowing the client to have basic operational support 24/7/365, including direct contact with the leadership team in event of system issue after business hours, as well as provide minimal file/system monitoring/ support on weekends and holidays.
• Analyzed risks related to monthly system maintenance, changes needed/ scheduled for a production environment, removal of services no longer required and installation of new services, fixes, patches, upgrades as needed or suggested by UNIX team or Network Services.

Service Delivery Manager/IT Manager Resume

Summary : Innovative, energetic Service Delivery Manager/IT Manager with extensive financial and business experience. A proven track record for reducing operating expenses and increasing organizational efficiency and effectiveness. Skilled at defining strategic and operational objectives with executive management and executing the objectives organizationally. Ability to manage various sized projects employing SDLC methodologies.

Skills : Six Sigma Green Belt, Lean Six Sigma, ITIL, Customer Relationship Management.

• Manage resource allocation and staffing requirements, which includes training, mentorship, performance reviews, and rewards and recognition Build and maintain positive work relationships with managers and employees to guarantee seamless delivery of outsourced services.
• Keenly track and handle XL Catlin's satisfaction with outsourced services vendor.
• Directed numerous multidisciplinary teams in developing and delivering several global projects.
• Built trust relationship with chief information officers and senior vice presidents; and presided over monthly reviews on availability management along with bi-weekly discussions on the incident, problem, demand, and capacity management.
• Led a highly dedicated team in innovating and delivering CSI and financial savings to the client, including automation and shift-left strategies Developed effective partnership with Delivery Management Team in India, Mexico, United Kingdom, and the United States-based delivery centers that led to significant improvement in communications and collaboration for end-to-end global support across service delivery centers.
• Established a reputation for continuously meeting and surpassing contractual service-level agreements.
• Initiated efforts in implementing the problem management program that drove stability within the enterprise.

Service Delivery Manager/Technical Service Manager Resume

Summary : A highly skilled, goal-oriented Service Delivery Manager/Technical Service Manager offering over 12 years of Fortune 500 account management. As a primary point of contact with C-Level executives, interactions include technical/operation support, incident management, business development, and the ability to successfully create strong internal and external partnerships to increase overall customer confidence and trust.

Skills : Salesforce, CRM, Technical Writing, Cloud Computing,.

• Increased monthly usage on Cloud Service Customers by over 50% through pristine onboarding, customer architecture optimal design and business needs review.
• Within the first 12 months, reduced mean time to repair intervals by 33% on high severity incidents creating faster incident notifications and being a primary point of contact during escalations and after business hours.
• Consistently receive customer satisfaction score greater than 90% on all customers exceeding $500k or more of billing.
• Improved Net Promoter Score (measures the willingness of customers to recommend a company's products or services) by 20%.
• Created and managed an email marketing campaign to over 1,000 employees/customers, generating over 71% response with positive communications promoting interaction between Verizon and customers.
• Streamlined entire customer on-boarding experience reducing implementation process times by 12%.
• Reviewed customer's business objectives, proactively engaging with them in an operational relationship facilitating improvements to operational processes and procedures and adopting industry best practices.
• Worked and managed a cross-functional team project which facilitated sharing of critical data encouraging transparency between operations, client services, and customers.

Service Delivery Manager/Technical Manager Resume

Summary : Dynamic and aggressive, well organized Service Delivery Manager/Technical Manager with 7 years of management experience and technical experience supporting onsite and remote end-users, from desktop to the server. Motivated by assignments of increased responsibility, technical leadership, skills and ability. Record of success in attaining and maintaining 98% customer satisfaction rating. Adept at simultaneously coordinating multiple tasks to a successful conclusion.

Skills : Customer Relationships / Support, Product Configuration, QA, Project Management, New Product Implementation, Performance Measurements, ITIL.

• Successfully manage multiple, competing for cross-functional projects simultaneously through to completion.
• Develop and maintain resource capacity plans that help determines resource constraints while working in collaboration with management to avoid project bottlenecks.
• Partner with Engineering and Product Management to finalize the details of the release schedule and work with the operations staff to proactively identify maintenance windows and resources.
• Serve in an internal consultant role within the technology and business groups tasked with re-engineering technical processes to drive increased efficiency.
• Provide hands-on project management leadership during the analysis, design, development, testing, implementation and post-implementation phases of new customer environments.
• Lead the project planning process, prioritizing the work needing to be completed against the capacity and capability of the project team.
• Effectively delivered projects and products using the appropriate agile project management methodology, learning, and iterating frequency to obtain the desired outcome.
• Maintain accountability for the management of multiple IT Projects tasked with increasing operational efficiencies and focused on achieving strategic organizational objectives.

Associate Service Delivery Manager Resume

Headline : Experienced Associate Service Delivery Manager with success at reducing project costs through increased efficiency. Adept at managing multiple concurrent projects, building client relationships and increasing customer satisfaction. Proficient in collaborating with cross-functional teams empowering them to succeed in delivering projects on-time. Excellent communication and leadership skills combined with a broad range of expertise in project management and implementing software solutions.

Skills : Unix, Linux, Service Delivery, Autosys, IT Security, Windows, SQL, Shell Scripting.

• Served as the primary contact for multiple infrastructures managed services clients across the Healthcare, Insurance and Retail space with annual revenues ranging from $450K to $10M.
• Ensured timely delivery of services spanning open systems, mainframe, midrange, network, storage, and virtual enterprise-level infrastructure services.
• Engaged with client stakeholders to ensure the attainment of customer expectations, requirements, and client service metrics.
• Managed delivery of enterprise-level infrastructure services to clients with open systems, mainframe, and midrange servers in 7 data centers globally across US, Europe, and Asia.
• Established all processes from the ground up to enhance interfacing and communication capabilities between business units and Wipro; improved transparency of client expectations and timelines.
• Migrated racks of servers and mainframe into facilities for a client under accelerated timeframe while coordinating data center, project management, network and hardware resources.
• Assumed oversight of deteriorating accounts due to poor service delivery; reestablished productive relationship over 6 months saving client valued at over $800K annually.
• Organized the transition of new accounts into a leveraged environment.

Summary : An acknowledged trouble-shooter with proven capability in resolving process flaws & customer delivery issues within minimum turnaround time. Seeking a demanding position with a solid, growing organization that requires high standards, innovative thinking, problem-solving ability, encourages further upgrade training, professional achievement and rewards according to merit.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, WAN, Telecommunications, Expense Reporting, Enterprise Software.

• Managed sales support & service strategies across various internal channels to drive wholesale revenue growth from key accounts.
• Promoted Verizon's service excellence by exceeding customer service order expectations and ensuring customer confidence in Verizon's on-time delivery.
• Led and coordinated service delivery solutions to achieve year-over-year product and revenue growth with significant gross margin contributions on multiple accounts.
• Managed project expectations, coordinated product enhancements and held accountable for consistently meeting the customer delivery deadlines.
• Facilitated monthly metric reporting and service reviews with the customer and internal executives, highlighting provisioning and service assurance performance.
• Drove improvements within the customer experience by resolving customer billing and collection issues and managing post-sale service escalations and proactive action with Verizon's internal partnerships.
• Assisted with the automation of back-office processes through auto-reports and web tool access resulting in improved efficiency and more customer-facing activity.
• Subject Matter Expert for MPLS, Data Center, Voice Solutions, Managed Services, and Enterprise CPE.

Summary : Results-focused Technology Service Delivery Manager for organizations ranging from start-ups to multi-national corporations in diverse industries and market segments. Extraordinary cross-functional management background and documented record of increased revenue, operating income and customer service levels. Serve as a catalyst for positive change and provide leadership based on a win/win philosophy and respect for the individual, infusing organizations with customer-centric policies and service as a top priority.

Skills : Project Management, IT Management, Operations Management, Process Improvement, Program Management, Account Management, End User Services, End User Support, Managed Services, Contract Management, P&L Management.

• Tasked with managing a 25 person staff at 6 customer locations throughout the United States.
• Responsible for service delivery in desktop support, network and server administration, project management, database administration, and data storage solutions.
• Established service level agreements (SLA), policies, standards, and reporting metrics to measure operational effectiveness and implemented solutions for eliminating deficiencies.
• Designed and led implementation and control efforts for Pfizer's North American Remote Management Solution.
• Coordinated and directed cross-organizational teams in defining and supporting business improvement strategies to provide maximum reliability and customer service.
• Developed and implemented a cross-training program for all Network Operations Center team members.
• The program resulted in the elimination of scheduled overtime and annual cost savings of over $300 thousand dollars.

Summary : A versatile Service Delivery Manager with over 20 years of diverse experience in ITES, ITSM, maintaining a multi-platform, multi-vendor, multi-stakeholder & multi-location computing infrastructure entailing incident, problem, escalation, availability & continuity management in a 24*7 IT environment. Astute organizer, motivator, leader and team player with an established record of success in developing operational strategies. 

Skills : Management, Service Delivery, Customer Service Skills, Account Management, Computer Skills, IT Service Management, Performance Management, Sales & Marketing.

• Oversaw task delegation and performance management for 23 direct reports, as well as handling customer satisfaction metrics and team budget.
• Negotiated and managed contracts, led customer meetings complete with specialized reports on performance metrics, and conducted performance reviews and year-end appraisals.
• Addressed and resolved customer escalations and complaints and collaborated closely with the marketing team securing new and expanded business.
• Maintained low overtime expenses through modification of resource scheduling, as well as providing additional training.
• Presided over-optimized customer satisfaction levels through the development of specific communication guidelines including management escalation process engaging customer at the close of the service call, as well as enhancing overall customer communication.
• Reduced expenses 20% facilitating achievement of a budget challenge by revamping out of town training schedules for employees decreasing travel expenses and modification of team meeting process reducing travel.
• Secured multi-year $25M contract renewal with the large financial customers by communicating value-added portfolio vs. cost, as well as mitigating risk for customer vs.

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