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Customer Service Resume Objective (Tips & 11+ Samples)

Unsure how to write a resume objective for a customer service position? We explain why you need one, provide 11 good examples, and give expert writing tips.

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What's a resume objective for customer service?

11 good customer service resume objective examples

How to write a resume objective for a customer service job.

A strong customer service resume objective can help your resume stand out and encourage hiring managers to keep reading.

If you’re new to writing resume objectives, watch our video where we break down how to write a resume objective for customer service or any other career:

What’s a resume objective for customer service?

A resume objective for customer service is a three-sentence opening statement that sums up why you’re perfect for a specific customer service job.

Use a customer service resume objective if you’re:

• writing a high school student resume or recent college graduate resume
• a job seeker with no experience on your resume
• an experienced professional targeting a specific company

Our free-to-use resume builder can make you a resume in as little as 5 minutes. Just pick the template you want, and our software will format everything for you.

The following objective samples for various customer service positions can help you write your resume introduction.

1. Call center rep

Customer service professional with 4+ years’ experience in hospitality and call-center settings. Skilled at dealing with multiple calls daily while solving client issues promptly. Bilingual in English (native) and Spanish (conversational), and able to provide effective customer service in both languages.

When you’re writing your call center representative resume , you’ll also need to write the other parts of your resume correctly, not just your introduction.

2. Entry-level customer service

Customer service representative with 3 years’ experience in call-center roles, including tech support, sales, and client care. Expertise in several pieces of client-care software and resolving conflicts. Seek to use my proven skills and positive attitude to effectively fill the management position in your firm.

3. Experienced customer service representative

Over 7 years of experience in a customer-service setting. Proven ability to build and solidify customer relationships, develop client loyalty, and increase customer retention rate by 47%. Seeking to use these skills to serve as an effective call-center shift supervisor.

4. Customer service supervisor

Experienced and effective call center supervisor. Lead a team of 10 customer service reps to provide efficient and friendly support. Known for quickly resolving customer complaints, earning the top team customer satisfaction rate in the company in six quarters. Looking to use my proven skill set to benefit AT&T in a remote customer service supervisor role. 

5. IT help desk staff

Customer service representative with 5 years of experience in a busy IT help desk setting. Possess a Bachelor’s degree in Information Technology and CompTIA A+ certification. Seeking to leverage my troubleshooting and diagnostic skills to fill the vacancy in your company.

6. IT help desk manager

IT help desk manager with 6+ years of experience inspiring technical support teams to assist users with a variety of technical issues. Led a staff of 25 and efficiently managed a $100,000 budget. Interested in applying my technical management expertise at Vivanto.

7. Bank customer service staff

Five years of experience in a major bank’s customer service department. Opened credit card accounts worth $47m through excellent client service. Aiming to apply my expertise in opening and retaining credit card accounts at your company.

8. Hotel front desk

Experienced hospitality worker (4+ years) with a BA in Hospitality Management. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Responsible, knowledgeable, technically savvy, and searching for a long-term hotel front desk manager job.

9. Retail sales associate

Sales Associate with 5 years of experience in retail environments. Recognized for ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Ready to benefit your company with my proven ability to increase sales through upselling techniques as well as to implement processes that drive profitability.

10. Cashier

Head cashier with 7+ years of experience in providing excellent customer service, handling daily accounts and maintaining inventory. Aiming to use my knowledge and expertise to effectively fill the managerial role in your store.

11. Retail manager

Retail manager with 6 years of experience in the clothing and accessories industry. Led a team of 15 sales associates to drive sales and strengthen brand loyalty, exceeding annual sales forecast by $200,000 in first year as store manager. Excited to continue that success as a member of your company’s management team.

As an aspiring customer service representative, your resume objective should prove you’d be an effective customer service employee.

The most important points you must hit in your objective are your,

• qualifications

List these details first (in no particular order). If you have any additional important resume skills relevant to the role, include them too.

At some point in your objective (if possible), include quantifiable data tied to your resume’s work experience — like numbers, percentages, or dollar amounts. Such data proves your ability to handle the responsibilities that come with the position.

Your customer service representative data might include your customer retention rate, the number of new accounts you opened, and/or how much profit you drove to your company.

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Samuel Johns, CPRW

Senior Content Editor & CPRW

Samuel Johns is a Certified Professional Resume Writer (CPRW) and Career Coach at Resume Genius. In his 5 years of experience in the careers space, he has helped hundreds of job seekers craft high-quality resumes and cover letters, ace interviews, and land their dream jobs. Born and raised in County Durham, UK, Sam graduated with a bachelor’s degree in French Language and Literature from the University of Bristol, UK in 2013. Samuel’s job-hunt advice has been published in numerous online outlets, including Dollar Sprout, The Enterprisers Project, and Tech Crunch. Feel free to reach out to Samuel through his LinkedIn if you’d like to collaborate. Please note, we don’t accept guest posts and won’t reply to such requests.

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Customer service resume objectives: writing to impress

Objective vs. summary — are they the same?

Why an outstanding customer service resume objective is important, the essential ingredients, 6 steps to writing the objective , well-written objectives, poorly-written objectives.

Express to impress. That’s the challenge and the opportunity you face when writing a persuasive customer service resume objective. This neatly compact statement of intent has the sweeping task of bringing your professional talents and aspirations into sharp focus through the employer’s lens. It must be captivating enough to motivate further reading.

Here, we’ll look at some strategies for writing an impressive customer service resume objective, discussing:

• The purpose of a resume objective
• Why a powerful customer service resume objective is crucial
• Essential ingredients of a winning customer service resume objective
• Good and bad examples of customer service resume objectives

What is a resume objective? 

A resume objective is a concise statement — usually two or three phrases — describing the purpose of your job application. Placed at the top of your resume to be viewed first, it highlights the type of position you are seeking in relation to your career goals, along with the relevant skills and qualifications you bring to the role. It’s designed to help the hiring manager immediately understand your intentions and focus as a job candidate. 

When you’re seeking new, exciting opportunities, powerful resume objectives can open doors. In this guide, we take a look at how you can perfect the writing process. We also have a selection of resume objective examples, too!

Most resumes contain a top section commonly known as the summary, or sometimes profile or personal statement. It provides a synopsis of the job applicant’s professional background — skills, work experience, expertise, and accomplishments.  The resume objective, on the other hand, takes into account your career goals and intentions for filling the target position. While it may comprise part of the resume summary in terms of background information, the objective has a different focus and is often unnecessary. It’s useful primarily for entry-level job candidates or those transitioning to a different occupation or career path.

An attention-grabbing resume objective is pivotal to your job search in any sphere of customer service. During the few seconds that recruiters typically spend looking at a resume, it must inspire confidence in your proven abilities and potential to contribute in a new customer service role. Failing to pique the reader’s interest upfront with an intriguing objective means the rest of your resume likely won’t get a passing glance.  

How to write an impressive customer service resume objective

Next, we’ll look at the writing process for a customer service resume objective that hits the mark. 

• Conciseness. Keep it brief and to the point — just two or three statements capturing your goals and qualifications.
• Clarity. Clearly specify the customer service role and employer you are targeting. Be precise, avoiding vague or generic terms.
• Tailoring. Customize your customer service objective for each job application, matching the posted job description and hiring organization’s needs.
• Skills. Highlight the customer service skills most important for the target job, such as communication, problem-solving, empathy, and conflict resolution.
• Qualifications. Showcase relevant qualifications and accomplishments that demonstrate your ability to provide exceptional customer service.
• Value proposition. Articulate the value you can bring to the role, noting the benefits to customers and the employer.
• Enthusiasm. Convey your passion for delivering excellent customer service and your willingness to go above and beyond to surpass expectations.

These are the steps to follow in crafting a customer service objective that utilizes those ingredients.

• Understand the job requirements. Scrutinize the job description to determine the specific hiring expectations. Note keywords or phrases that appear more than once.
• Identify your best-matching abilities. Assess your most relevant skills, experience, and qualifications.
• Start writing. The genesis of your objective statement is the target customer service role. For example, " Seeking a Technical Support Rep position " or " Looking to move into a Team Supervisor role ."
• Highlight your key skills. Single out two or three of your most relevant customer service skills, carefully aligned with the job description. Incorporate keywords verbatim where possible.
• Cite your qualifications. Mention relevant education and certifications, plus achievements in previous customer service roles, quantified with metrics if available.
• Demonstrate value to the employer. Explain how your abilities will benefit customers as part of the hiring organization’s success story. Make a connection between improved customer satisfaction and revenue growth, for example, ideally with measurable targets.

Contrasting examples of resume objectives: good vs bad 

Finally, let’s consider the differences between impressive and inadequate examples of customer service resume objectives.

These examples of well-crafted objectives for a customer service resume check all the right boxes for clarity and content.

• Dedicated and results-driven Customer Service Representative with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skills to maintain a customer-centric approach and achieve a 95%+ customer satisfaction rating.
• Highly organized and detail-oriented Call Center Specialist with a proven ability to handle high volumes of inbound calls while maintaining an average call resolution time of under 3 minutes. Seeking to contribute exceptional customer service skills to Belford’s dynamic call center team and achieve a 90%+ call resolution rate.
• Experienced Client Success Manager with demonstrated effectiveness building long-term client relationships and boosting revenue. Seeking to apply robust account management skills to drive customer retention and upsell opportunities at Austin Inc., resulting in a minimum 15% annual revenue growth.
• Conscientious Technical Support Specialist with a solid background in troubleshooting complex software and hardware issues. Looking for an opportunity to leverage a 90%+ first-call resolution rate in providing exceptional technical support while maintaining a customer feedback rating of 4.8 / 5.
• Data-driven Customer Experience Manager with proven success adopting strategic initiatives to enhance the customer journey. Seeking to apply expertise in analyzing customer feedback and implementing improvements, resulting in a 20%+ increase in Zenith customer retention.
• Energetic and results-driven Retail Sales Associate with a passion for delivering exceptional customer service to boost sales. Seeking a position where in-depth product knowledge and a solution-focused mindset are integral to MoreStore’s success.
• Friendly and dedicated Guest Services Coordinator with 15+ years of experience in the hospitality sector. Looking for a role at Your Stay where interpersonal skills and attention to detail contribute to a welcoming and nurturing environment for all guests.

In contrast, these poorly written resume objectives have some obvious shortcomings in common. 

• Looking for a job in customer service where I can earn a decent salary.
• To gain experience in a call center and improve my communication skills.
• Seeking a position in a company where I can learn new things and grow professionally.
• To obtain a job as a Client Success Manager at a reputable company.
• Looking for a job in retail where I can work with people and make money.
• To secure a position in hospitality and gain experience working with customers.

Notably, these deficient resume objectives fail to specify the target customer service role. They show no understanding of the job requirements or industry knowledge. The goals noted are self-centered, addressing only the needs and wants of the applicant, with no mention of the skills and qualifications they can contribute to the team. In the same vein, there is no value proposition describing potential benefits to customers or the employer.

Key takeaways

• When your sights are set on a career-shaping customer service role, an impressive resume objective could give you a competitive edge by catching the recruiter’s attention upfront.
• A well-written customer service objective presents a win-win value proposition, aligning your goals with the employer’s specific hiring needs.
• The objective’s persuasive impact hinges on your understanding of the job requirements and how well-equipped you are to meet them.

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A strong resume is essential when it comes to landing a customer service job. On top of that, a well-crafted customer service resume objective can turn the events in your favor.

A customer service resume objective should be clear, concise, and compelling, and showcase how you can provide exceptional customer service and help the company achieve its goals.

We will provide tips and examples for crafting a compelling customer service resume objective that will make you a standout candidate.

• Define a customer service resume objective. How is it different from a summary?
• Why include a customer service resume objective?
• How to write a resume objective for customer service?
• What is a good objective for a customer service resume?

Definition & Purpose of Customer Service Resume Objective

A customer service resume objective is a brief statement at the top of your resume providing an overview of your career goals and the value you can bring to the table.

It should be tailored to the specific position you are applying for and highlight the skills and experience that align with the job description.

A customer service resume objective is different from a summary statement and professional profile.

A summary statement provides an overview of your career highlights and achievements, while a professional profile outlines your skills and expertise.

While a customer service resume objective is suitable for entry-level candidates, seasoned professionals would opt for a summary that highlights their expertise, achievements, and qualifications.

Also read : What is the step-by-step process of writing a customer service resume?

Importance of a Customer Service Resume Objective

We will break down the significance of a customer service resume objective for both job seekers and employers:

Importance of customer service resume objective for job seekers

• It allows you to tailor your resume to the specific job you are applying for, which shows potential employers your seriousness and commitment to the position.
• It can help you highlight your relevant skills and experience, increasing the likelihood of getting shortlisted via ATS and catching the employer’s attention.
• It can help you convey your enthusiasm for the position and your willingness to work hard.

Importance of customer service resume objective for employers

• It allows them to quickly gather if the applicant's career goals align with the company's mission and values.
• It provides a glimpse into the applicant's communication skills and level of professionalism.

Also read : Commonly asked interview questions for various customer service specialists: Customer service manager interview questions Customer service associate interview questions Customer service representative interview questions

5 Tips for Writing an Effective Customer Service Resume Objective

Here are 5 tips to keep in mind for crafting an effective customer service resume objective:

Keep it concise and specific : Your customer service resume objective should be brief and to the point, highlighting your key strengths and what you bring to the table as a customer service professional. Keep it up to 1 or 2 sentences, and avoid overusing jargon or buzzwords.

Tailor it to the job posting : Review the job posting carefully and tailor your customer service resume objective to match the requirements and qualifications mentioned. Use keywords from the job posting to help your resume parse and get noticed by the employer.

Highlight relevant skills and experience : Your customer service resume objective should showcase your relevant skills and experience as a customer service representative. This may include your ability to communicate effectively and resolve issues of difficult customers. Use specific examples of how you have demonstrated these skills in the past.

Use power verbs : Start your resume objective with action verbs to demonstrate your authority over a particular task and make your bullet point impactful. For example, instead of saying "I am looking for a customer service position," say "Seeking a customer service role where I can utilize my communication skills to improve customer satisfaction."

Avoid generic statements : Avoid using generic statements that could apply to any job seeker. Instead, make your resume objective unique to your skills and experience. For example, if you have experience working in a call center, you could say "Experienced call center representative seeking a position in a fast-paced customer service environment."

Also read : How to create a customer service associate resume?

Examples of Customer Service Resume Objectives

Crafting a strong customer service resume objective is crucial for impressing hiring managers and securing a job interview.

Here are some examples of effective customer service resume objectives that can help you land an entry-level job:

Seeking a customer service position with ABC company where I can leverage my communication and problem-solving skills to provide exceptional service to customers and contribute to the growth of the company.

This statement above clearly states the applicant's goal of obtaining a customer service position, highlights their relevant skills, and emphasizes their desire to contribute to the company's growth.

To obtain a customer service position in a fast-paced environment where I can utilize my multitasking and conflict resolution skills to exceed customer expectations and drive customer loyalty.

It is an effective customer service resume objective because it highlights the applicant's desired work environment, relevant skills, and goal of not only meeting but exceeding customer expectations.

Result-oriented customer service professional skilled at rendering effective and time-sensitive customer support in a high-pressure environment. Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth.

Eager to utilize strong problem-solving abilities and a friendly demeanor in an entry-level customer service role to create positive customer experiences for [Company Name].

This objective expresses the candidate's eagerness without repeating the phrase. It emphasizes valuable attributes: problem-solving abilities and a friendly demeanor, aligning with entry-level roles.

Aiming to kick-start my career in customer service, I'll apply strong interpersonal skills and a genuine desire to meet customer needs. I'm eager to learn and grow with [Company Name].

This objective conveys the candidate's career aspirations without using the same phrase repeatedly. It highlights interpersonal skills and a willingness to learn and develop.

Aspiring customer service professional with a background in retail, looking to transfer my customer-centric approach and problem-solving skills to enhance the customer experience at [Company Name].

This objective communicates the candidate's aspirations and relevant experience without repeating the introductory phrase. It underscores the skills they aim to bring to the role and how they can benefit the company.

Also read : What are the roles and responsibilities of a customer service manager?

Key Takeaways

A customer service resume objective is a brief statement that highlights your career goals and how you can add value to a company in this field.

It is an essential component of your resume that can make a significant impact on a hiring manager's decision to call you in for an interview.

Including a customer service resume objective can be a valuable addition to your job application. It can help job seekers showcase their skills and enthusiasm, while also providing employers with a quick glimpse into the applicant's qualifications and career goals.

Remember to review and revise your resume objective for each job application to ensure it is tailored to the specific requirements of the position.

To optimize your customer service resume objective, use Hiration's next-gen ChatGPT-powered career platform, which offers a solution to every obstacle faced by job seekers across the US.

Try it out today to enhance your job search and take your career to the next level. You can also reach out to us at support{@}hiration{dot}com for any queries or concerns.

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How to Write a Customer Service Resume Objective (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

If you want to land a customer service job , you can’t assume your old resume will do. You need to make it engaging and intriguing, so having a standout customer service resume objective is a must. Otherwise, your application could get lost in the sea of other applicants.

Remember, as the coronavirus wreaks havoc across the nation, a stunning 22 million people became unexpectedly unemployed. Many started scrambling, trying to find opportunities that can help them weather the storm. And that led many to one particular niche: customer service.

From call centers to retail giants like Walmart and Home Depot , customer service jobs are available. In some cases, companies are hiring en masse. For example, after filling over 100,000 positions, Amazon still needs 75,000 more workers. And they aren’t the only company bringing on tens of thousands of new employees during the pandemic.

But, even with that many opportunities, you can’t throw in the towel when it comes to the quality of your application. There’s a ton of competition, so going the extra mile is still essential. Let’s take a look at how you can make your customer service resume objective stand out like a diamond in a sea of gravel.

What Is a Resume Objective?

Alright, before you get into how you’ll craft a stellar objective, let’s tackle this important question: what the heck is a resume objective?

In the simplest terms, it’s a statement that outlines your career goals. It’s more than just saying, “I want this job.” You applied, so that’s a given.

Instead, it’s a spot on your resume where you can showcase what you bring to the table but also provide insights into why you are pursuing this role. It lets the hiring manager know what you have your sights set on as well as why you’re an excellent fit.

If you’re interested in learning more, we’ve covered it in-depth in the past. So, let’s pivot this discussion and look at customer service resume objective statements specifically.

What is Unique About a Customer Service Resume Objective?

In many ways, a customer service resume objective is going to be substantially different from those other kinds of candidates use. Mainly, this is because customer service isn’t a technical capability. Instead, it’s a soft skill. You have to rely on a combination of capabilities to thrive in a customer service role, many of which have to do with your personality and mentality.

If you have prior customer service experience in a similar role, you might actually be able to bypass the objective statement. Usually, for customer service jobs, you only need to use this approach for certain reasons, including:

• You’re pivoting into customer service from a different field
• You’re an entry-level candidate new to the workforce
• You’ve got your eye on a specific position or job type

In any of those cases, using a customer service resume objective is a smart move. It lets you showcase that you have what it takes to excel, even if your work history is non-existent or doesn’t look like it aligns with the job.

Think of it this way. If you want to shift into customer service from another field, you have skills that transfer into this niche. But, since you used them in different ways, your work history might not make that abundantly clear.

With an objective statement, you can spotlight those transferable skills and assert your interest in applying them to the world of customer service. Not only are you showcasing critical capabilities, but you’re also telling the hiring manager why you are applying to this job (and not something in your previous niche).

Hiring managers can be skeptical if someone is transitioning to a new field. They might worry that you’re being a professional “tourist” and have no intention of staying long-term, for instance. With a resume objective , you can give them peace of mind by letting them know that isn’t true. Pretty amazing, right?

In most cases, a customer service resume objective isn’t required. Instead, it’s supplemental information that can help a hiring manager understand why they should take a chance on you, even if you’re new to customer service (or the workforce as a whole).

Common Mistakes When Writing a Customer Service Resume Objective

If you talk to some people and mention you put an objective statement on your resume, you’re going to get inundated with eye rolls.

Because, not long ago, all people did in their objectives was state the obvious: that they wanted the job. That was a huge mistake.

You know why that was so ridiculous. Because everyone knows you want the job. If you didn’t, then you wouldn’t have submitted an application. But, you did, so you must want the position, right? Yeah, it’s pretty obvious that you do.

But that wasn’t the only misstep people make. Another doozy?

Vague resume objectives.

While brevity can be your friend, ambiguity isn’t. If you think creating a generic statement is a good idea – mainly because you can use the same one every time you apply – you couldn’t be more wrong. Not only is that approach boring, but it also reduces relevancy. If your objective doesn’t speak to a specific position, you’re just wasting space.

Ultimately, whatever you do, avoid saying you want the job. Instead, you want to focus on your desire to use specific skills in ways that allow you to provide value in the role. That’s a much better approach.

Plus, make it specific. Look at the job description and tailor your objective. That way, it provides meaning, increasing the odds that the hiring manager will appreciate this resume addition.

3 Tips for Writing a Customer Service Resume Objective

If you want to write a stand out customer service resume objective, here are three tips you can use right now:

1. Embrace Brevity

When it comes to objective statements, short and sweet is the way to go. Try to limit yourself to a few sentences at most. You don’t want it to look like a giant block of text.

2. Talk Value

Your customer service resume objective needs to showcase the value you bring to the table. Consider how you can be an asset to the company above all else and focus on that.

3. Be Specific

You want your objective to include details, not generic overviews. Mention individual skills and achievements that relate to the role. It’s all about highlighting why you’re an exceptional candidate for this job , not customer service in general.

3 Customer Service Resume Objective Examples

Alright, now that you have an idea of how to write an objective statement, let’s show you how to put those tips to work. Here are three customer service resume objective examples, focusing on different roles in the field.

1. Entry Level

“Diligent and energetic sales professional looking to pivot into the customer service industry and leverage strong communication skills in a fast-paced role that directly enhances the customer experience at ABC Company.”

2. Middle Management

“Customer service professional with over five years of experience in the field and a proven ability to lead team members through challenging projects, boost customer relationships, and enhance both customer and employee retention. Seeking an opportunity to leverage leadership skills in a formal management role.”

3. Executive

“Twenty-year veteran of customer service management aiming to bring a proven track record of successful customer relationship building and employee development to enhance the customer experience, increase loyalty, and enhance performance.”

Putting It All Together

So, there you go. Now you know not just what a customer service resume objective is, but also when and how to use it. That’s powerful stuff as, when executed properly, it can help you stand out from the crowd.

While some may still think that an objective statement is a bit old-fashioned, remember, if it helps you showcase the value you bring, it can be a wise addition. Make it all about the company and hiring manager’s needs, and you might find yourself at the top of the resume pile.

Just keep in mind that if you have a decent amount of experience, the resume summary approach is generally the better choice. But, if you are pivoting into customer service, new to the workforce, or targeting one specific opportunity, an objective statement might be a difference-maker that lands you the interview.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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Write a Killer Customer Service Resume Objective

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Write an Excellent Customer Service Resume Objective (Free Sample!)

To stand out in the highly competitive customer service industry you’ll need to know how to write a killer customer service resume objective. Crafting a top-notch objective statement is the best way to differentiate yourself and prevent your resume from being passed over by hiring managers. Luckily, this article is here to help you do just that.

Why You Should Include an Objective in Your Resume

The purpose of your objective statement may vary depending on where you are in your career. The general purpose is to provide a short description of your goals and what you can bring to a potential employer. This gives you an opportunity to show how your skills would be an asset in the position, even if you may not have direct experience in the industry. A good objective statement can make the difference between getting the job of your dreams or finding your resume lining the trash can of the HR department.

What Makes a Winning Objective?

The ideal objective statement should be concise, ideally only a sentence or two in length, and tailored to fit each job you apply for. It should quickly highlight who you are, what you offer, and your goals in a way that demonstrates value to potential employers.

A good objective should also reflect some level of understanding of the position and company you are applying to, for a customer service job this may include previous experience in the industry. If you don’t have experience it may also include relevant training you may have received or skills that could apply to the position. This small bit of customization will go a long way in showing hiring managers that you are a serious applicant and that you have done your research.

Writing a Professional C ustomer Service Resume Objective

Now that you know why you need a strong objective for your resume, you are probably wondering how to write one for yourself. Here are five simple tips that will help you get started: 

#1. Know Your Goals

Customer service is a huge industry with a variety of roles available. When constructing your customer service resume objective, it’s important to have a clear direction in mind. For example, are you looking to work with customers face to face, in a call center , or in a virtual support type of role?  

Knowing the specifics will allow you to further tailor your objective for the job you want. Narrowing your focus to only the most relevant skills, experience, and training will help your resume stand out.

#2. Demonstrate your value

It’s important to highlight your skills in the objective, but it’s more impactful if you also explain how you will use them to bring value to the company and carry out the required duties. Demonstrating how your skills are transferable to the new job can also help you show a deeper understanding of the position.

#3. Be concise

A good job will receive dozens, if not hundreds or even thousands of applicants. Competition means you will need to put in the work to make a positive first impression to stand out from other applicants. If your resume has a long objective, it’s not going to get read, and it might even get your resume pulled from consideration. 

#4. Use the right keywords

In the interest of keeping your objective concise, you want to make sure every word counts, and that means using the right keywords. Every objective should include the name of the company you are applying to and the position as listed in the job posting. You can also look for keyword clues within the job posting, such as ideal qualifications, like experience working with specific software.

In a customer service resume objective, you may consider using keywords like communication, problem-solving, and conflict resolution .  

#5. Adapt your Objective to Each Position and Company

It can’t be said enough. The single most important thing you can do when writing a resume objective is to write a new objective for every single job you apply for. If you want to stand out, customizing your objective is an effective way to do it. Each objective should highlight the skills and experience required for that job, and if possible, reflect the values of the company you are applying to. 

Writing a Killer Customer Service Resume Objective: Dos and Don’ts 

• Tailor the skills and qualifications you highlight for each job application.
• Include the company name and the title of the position you are filing for.
• Keep the objective short, no more than one or two sentences in length.
• Focus on how you can benefit the employer, not how they can benefit you.
• Avoid using vague statements that say little about your career goals (i.e. “looking for a job with opportunities for advancement”). 
• Read and reread what you’ve written. Is it clear and concise? Does it make an impression?
• Reuse an objective statement to apply to multiple jobs.
• Omit the company name or leave out the title of the position you are applying for.
• Focus your objective on your wants and needs.
• Write a wordy unfocused objective statement.

Examples of High-Value Customer Service Resume Objectives

“Experienced customer service representative with 98.6% customer satisfaction rating over five years in a fast-paced call center role. Seeking the position of customer satisfaction manager with Smith Industries.”

“Hardworking hospitality graduate seeking the position of junior help desk associate at ICC Strategies.” 

“Experienced human resources manager looking to use my extensive background in interpersonal relations and conflict resolution to add value to the customer relations team at J.R. and associates .”

  Examples of a low-value customer service resume objective

“Customer service rep seeking employment with a large company with room to grow.”

“Recent graduate looking for work in a fast-paced team environment.”

“I am a friendly, hard-working, people person with five years of experience in customer support. Looking to secure a long-term employment opportunity with benefits in a team environment for a large company. I have experience working as a virtual assistant in call-centers and as a front desk manager at a major hotel chain for two years.”

Top Strategies For Writing A Customer Service Resume Objective

  #1. create a long version.

The best way to construct an impactful and concise resume objective is to start by writing a longer version. Include everything you would like to communicate to the company and all of your relevant experience before paring it down to the bare essentials. It can be helpful to break down the information and rank it in order of importance for the specific position.

#2. Do Your Research  

When you are trying to write an objective, it can be helpful to research the kind of work you are pursuing while looking out for recurring skills or other requirements. These recurring keywords will give you a good idea of what to focus on and which skills you should highlight in your objective. 

#3. Get feedback

After you’ve written, read, and re-read your objective, it can be helpful to get an outside opinion before you submit your resume. A neutral party will have no attachment to what you’ve written and can offer unbiased feedback that can improve the quality of your objective.

5 Templates You Can Use to Craft Your Own Objectives

If you need a little more direction to get started writing resume objectives, check out the five templates below for inspiration: 

• Dedicated customer service professional with [years of experience] looking to utilize my interpersonal and conflict resolution skills in the role of the position of [job title] at [company name].
• [Years of experience] working in the customer service industry in various roles. Looking to use my time management and communication skills to add value as a member of the support team at [company name].
• [Years of experience] working in a fast-paced call center setting where I maintained a 98.7% customer satisfaction rate. I’m looking to bring my problem solving, de-escalation, and communication skills to the help desk team at [company name].
• Experienced IT Professional looking to transition my problem-solving abilities, technical knowledge, and typing skills into a virtual support role with [company name].
• 2021 Communications graduate looking to apply my knowledge and experience in an entry-level help-desk position with [company name]. Feel free to use these templates, but remember to include the most relevant details for your position and skill set. Good luck job hunting!

Quick Summary

• A strong objective can improve your customer service resume and help you stand out.
• If you don’t have industry experience, a resume objective can help you transition careers.
• Resume objectives should be clear, concise, and tailored to each job you apply for.
• A good objective will focus on how your skills can benefit the employer.
• Your objective should always include specific details, like company name and job title.

Other Resources:

CustomersFirst Academy offers  comprehensive customer service training  designed to help you grow your skills and advance your career.

To keep learning and developing your knowledge of customer service, we highly recommend the additional resources below:

10 Transferable Retail Skills to Add to Your Resume How To Write A Successful Customer Service Cover Letter (Includes Free Sample) Top 10 Customer Service Rep Interview Questions Strategies to grow and keep your customer base

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Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

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Top 10 Customer Service Resume Objective Examples

If you are applying for a position in the customer service department of any company, you will need to ensure that your resume gives a convincing impression of customer service orientation.

This can only be done through writing a laser-focused customer service resume objective statement that makes the first impression of a resume. Here are a few examples of customer service objectives that you can take ideas from.

10 Sample Objectives for Customer Service Resume

1. Energetic and confident professional looking for a position as a Customer Service Representative with Dane Foods. Bringing a friendly demeanor, situation analysis acumen, and client needs evaluation to get the maximum level of satisfaction from guests.

2. A position as a Customer Service Associate with Dell using exceptional problem-solving acumen and inborn customer care skills to uphold the company’s image before its customers.

3. To obtain a position as a Customer Service Representative with Belladonna Group. Offering a profound ability to create a positive impression on customers to build and retain a customer base.

4. Calm and friendly customer service professional eager to contribute to Telekom in the capacity of Customer Service Specialist. Bringing exceptional communication and customer service to build rapport to maintain a positive image of the company.

5. Seeking a Customer Service Intern position with Nestle where I may employ my profound customer retention skills along with the ability to up-sell and provide a positive organizational image.

6. Seeking a customer service representative position with Hudson Ceramics. Offering 5+ years of firsthand experience in customer service and problem-solving. Special talent for tactfully handling demanding callers.

7. Looking for an opportunity to join ABC company in the capacity of a customer service representative. Leveraging exceptional interpersonal and problem-solving skills to bring a positive change in client satisfaction levels.

8. To obtain a customer service position with ABC company, where my acquired skills and expertise in the customer service field could come in handy for the company.

9. A seasoned and dynamic individual, working in the customer services field for the past five years, seeking work at ABC Company. Particularly effective in client rapport building, communicating promotional offers, and ensuring client satisfaction.

10. An experienced customer service professional, seeking work in a similar capacity. Core competencies include:

– People-oriented approach – Strong communication skills – Issue-resolving expertise

Additional Guidelines

A good resume objective for customer service positions must have these ingredients:

Your Attributes

An ideal resume objective statement always includes the candidate’s attributes. The attributes you chose to mention must not be selected randomly; rather you need to select and indicate those attributes which help the employer see the relevance between your candidacy and the available vacancy.

Reflect on your previous work experience for a while and skim out instances where you did something extra. This may include an enhanced turnover, revitalizing clientele, or saving capital by avoiding some mistakes.

These are your accomplishments — evidence of your capabilities. Just like you add value to a McDonald’s meal by ordering an upsize drink, add value to your resume by showcasing your potential!

Exclusiveness

You need to address the employer’s question ‘why you?’ To do this, you have to tell them what you can do, that others cannot. Reflect on your uniqueness.

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• Customer Service Resume Objective

Customer Service Resume Objective Examples

Customer service resume objective examples that highlight the skills and strengths you bring to the customer service job opportunity.

Your resume objective statement or summary should clearly and quickly articulate why the employer should take your job application seriously. It is the most important paragraph in your resume so take the time to get it right.

We know that a resume objective statement that answers the question "Why should I read this resume?" is far more effective than the single sentence that outlines your career objective.

These persuasive summaries of what you can bring to the job opportunity can easily be edited for your own resume. Your customer service resume objective or summary should be relevant and targeted to each different job opportunity.

Customer Service Resume Objective Examples - Paragraph Format

Dedicated customer service professional with 5 years experience in a  fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.

Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

Energetic customer service specialist eager to obtain a position that makes full use of expertise in building customer relations.  Advanced customer service experience includes successfully implementing innovative customer programs that increased the customer base by X%.

A high level of computer knowledge and proven competency in multitasking enables optimal performance in a challenging environment .

Customer Service Resume Objective Examples - Bullet Format

Self-motivated and resourceful customer service representative with proven competency in:

• resolving a wide range of product and service issues speedily and satisfactorily
• exceeding customer's post-sales needs with energetic follow-up
• maintaining composure while handling challenging customer demands
• learning new processes from beginning to end

Focused customer service agent looking for a new challenge in a results-driven environment. Expertise includes:

• solid experience in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates.
• strong computer skills in a Windows-based environment and proven ability to learn unique software.
• confident and effective communicator who receives excellent customer feedback.

Customer Service Resume Objective Statement - Useful Phrases

These sample resume objective phrases articulate the skills, strengths and achievements employers are generally seeking in customer service staff.

Personalize these to build your own customer service resume objective statement that clearly addresses the needs of the position you are applying for.

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.

Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction.

Recognized for proactively maintaining an in-depth knowledge of all products and promotions.

Able to work successfully as a team member and as an individual contributor.

Exceptional communication skills with the ability to remain calm and convincing in negative situations.

Solid track record of analyzing product failure for problem identification and prioritization of necessary corrective actions.

Documented increase in customer retention by delivering a fully-integrated customer service solution.

Able to efficiently navigate multiple systems while handling complex queries.

Track record of providing high quality customer-focused service using in-depth knowledge of products and processes resulting in enhanced customer retention.

Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment.

Experience in working collaboratively with other departments to facilitate the best user experience.

A creative problem-solver who is energized by dealing with a variety of challenges in a fast-paced environment.

In-depth computer knowledge and competency in a wide range of CRM software.

Able to swiftly and accurately collect relevant data to determine solutions to customer issues.

Proven ability to grasp and apply new concepts quickly and effectively in a results-driven environment.

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20 Best Objective Statement Examples for Customer Service Representative Resume

This post presents compelling objective statement examples for customer service representative resume, to help you make an effective one for your resume/CV and increase your chances of being hired for the customer service representative job that you are seeking.

The quality of the objective statement that you write for your customer service representative resume or CV is important in getting the recruiter/employer to be interested in actually reading your resume and giving you an interview.

To make a great resume that gets you an interview with an employer/recruiter, it is important to learn about various resume statistics before writing your resume. According to novoresume, these resume statistics will give you helpful insight into the prevailing HR trends, guide you in making the right decision about your job hunting, and in creating an effective resume.

How to Make a Great Objective Statement for a Customer Service Representative Resume

To make a stunning resume objective statement for a customer service representative position, you need to know what exactly the employer wants.

Once you are able to give the employer what exactly they need for the customer service representative job, then they will be inclined to take a deeper look at your resume or CV and read it to the end.

When hiring for the customer service representative position, employers/recruiters usually have a set of standards and requirements that applicants should meet to qualify to access the position.

Employers/recruiters usually provide a description of the available customer service representative position that shows the duties that the successful applicant will be expected to perform.

This information will help you make an objective statement that will assure the employer that you are the true candidate for the position who can perform the duties and responsibilities of the customer service representative job effectively.

Employers/recruiters also publish the requirements of the vacant customer service representative position.

These include the qualities, skills, knowledge, experience, etc. that applicants for the customer service representative position are expected to meet to be hired.

Knowing this information about the customer service representative position for offer will enable you to show in your resume objective statement that you have the qualities, experience, skills, etc. that are required to succeed on the job.

You’ll need to emphasize some of your best qualities, education, experience, skills, etc. in your objective statement, and they should meet the employer’s requirements for the customer service representative position.

Now, let’s see some good examples of customer service representative objective statements that you can apply in making your resume or CV stand out:

20 Best Objectives Statement for Customer Service Representative Resume

• Team-oriented individual eager to work at Allstate as a Customer Service Representative, brings 3 years of customer service experience. Also coming with a High School diploma, previous call center experience, experience in a work-from-home environment, advanced computer skills, excellent listening and communication skills, and strong ability to troubleshoot at home technical issues.
• Passionate individual hopeful for a Customer Service Representative position with HCL Technologies, to support inbound inquiries for customers supporting product knowledge, customer service, and assist customers with scheduling and registration. Also coming with a High School diploma, 2 years of experience in Customer Service, and strong analytical skills.
• Seeking a Customer Service Representative position with Ascension where the ability to perform a variety of customer service functions will be applied. Also coming with a High School diploma, and the ability to handle customer service inquiries and problems and provide orientation and education for different types of equipment to customers.
• Extremely organized individual interested in securing a Customer Service Representative position with Ettain group, to offer 2 years of customer service and call center experience. Also coming with a Bachelor’s degree, solid MS Word, Excel, and Outlook, as well as strong data entry skills and the ability to multitask in a fast-paced environment.
• Individual with strong reasoning ability looking to contribute 5 years of combined education, work, and experience at UnitedHealth Group as a Customer Service Representative. Coming with a High School diploma, customer service and account management experience, and the ability to maintain knowledge and understanding of all systems and processes in order to effectively answer inquiries.

More Objective Statement Examples for Customer Service Representative Resume [6-10]

6. Seeking the job of a Customer Service Representative at Kids Science Labs where 5 years of client service will be utilized. Coming with a Bachelor’s degree, good listening and communication skills, attention to detail, and accuracy. Also bringing strong organizational and detail-oriented skills, and competency with Microsoft Office.

7. Experienced individual seeking a Customer Service Representative position with Cigna to utilize the ability to process review of service request notifications as well as capturing and entering the necessary demographic and medical information. Also bringing a strong customer service orientation and commitment, strong attention to detail, and the ability to work independently and as a reliable team member.

8. Certified individual with 5 years of customer service experience longs for a Customer Service Representative position with BioLegend, to handle daily email and phone interactions to ensure customers receive an exceptional customer experience and efficiently address customer concerns to resolve complex issues. Also comes with a College degree, proficiency with ERP and CRM, and previous experience with MS Office.

9. Talented individual seeking to work with BCforward as a Customer Service Representative with 2 years of call center experience in related fields. Also bringing a Bachelor’s degree, and the ability to develop and implement general insurance and health policies in accordance with state and federal laws and respond to provider appeals and meet with providers to resolve problems.

10. Hopeful to gain employment with Eurofins as a Customer Service Representative to directly handle client and patient inquiries and complaints related to laboratory testing and correspondence regarding billing for testing services. Also bringing a Bachelor’s degree, 3 years of experience in a related field and experience in a laboratory environment, and excellent organizational and analytical skills.

More Objective Statement Examples for Customer Service Representative Resume [11-15]

11. To obtain a position with ResultsCX to leverage the ability to provide excellent customer service and communicate with customers over the phone, via email, and online chat. Also coming with a High School diploma, basic computer navigation skills, exceptional communication skills, and strong work ethic and customer service experience.

12. Highly skilled individual with 4 years of progressive experience providing customer service and administrative support seeks an opportunity to work with the Central Intelligence Agency. Also coming with a High School diploma, excellent verbal and written communication and strong problem-solving skills, and the ability to work effectively within teams.

13. Hopeful to gain employment with Mr. Appliance Corp. as a Customer Service Representative to apply 5 years of administrative experience to effectively and efficiently receive incoming calls and perform marketing and sales functions. Also coming with strong written and verbal communication skills, detail-orientation, and strong data entry skills.

14. Well-organized individual with strong attention to detail seeks employment with Careerlink to answer customer requests and deliver superior service, identifying and resolving customer issues using problem-solving skills. Also bringing strong attention to detail with experience working in a customer service related field, and the willingness to learn and adapt to changes in a growing organization.

15. Team-oriented individual willing to work at Alacrity Solutions as a Customer Service Representative with 3 years of customer service experience in an office environment looks to utilize the ability to respond to inquiries and requests from various customers in a timely manner using telephone and email. Also coming with basic computer and keyboarding skills, and knowledge of Claims Management Systems.

More Objective Statement Examples for Customer Service Representative Resume [16-20]

16. Energetic individual with proven customer support experience seeks a Customer Service Representative position with Human Bees to manage large amounts of incoming calls and communicate amongst a large employee base to field payroll questions. Also coming with a college degree, excellent communication and presentation skills, and proficiency in Microsoft Excel.

17. To obtain a position with Jet Aviation as a Customer Service Representative to leverage the ability to provide the best possible levels of service to customers in a welcoming, friendly, and respectful way. Also bringing a High School diploma with outstanding English language and communication skills, and the ability to work flexible schedules.

18. Passionate individual seeking a Customer Service Representative position with GEICO to answer billing questions, make policy changes, and give recommendations to fully protect policyholders. Also bringing a High School diploma with solid computer and multi-tasking skills, and experience providing outstanding customer service skills.

19. Safety conscious individual with 1 year of related experience desires a Customer Service Representative position with Expeditors to provide outstanding, friendly service through daily communication with both internal and external customers. Also coming with effective interpersonal and strong organizational skills, and proficiency in MS Office, including Word, Excel, and Outlook.

20. Individual with a strong ability to learn fast interested in the position of a Customer Service Representative at Overhead Door Corporation seeks to apply 6 years of progressive experience in an industry with a service and installation orientation. Also comes with Intellectual Horsepower, strong organizational and problem-solving skills, and the ability to prioritize and handle multiple tasks.

If you are seeking the customer service representative job, you can improve your chances of getting it by starting your resume or CV with a compelling objective statement.

This post gives you the ideas and examples you need to be able to make an impactful objective statement for your customer service representative resume.

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Top Customer Service Resume Objective Examples

Are you planning to  apply for a customer service role ?

Finding a job posting at a company you want to work for is only part of the battle. To secure an interview, you will need to  create a compelling resume objective . While this is the smallest part of your resume, it can also be the most important. This short and impactful statement can grab the attention of hiring managers and help you secure an interview.

So, let’s take an in-depth look at the top customer service resume objective examples and tips on making this statement effective and appealing.

What Is A Customer Service Resume Objective?

When you are seeking an advanced role, you are an entry-level candidate, you are making a career change, be clear about your goals, put the employer’s needs first, consider your qualifications, highlight your past achievements, emphasize relevant skills, outline your experience, customer service representative.

• Call Center Agent

Customer Service Supervisor

Customer service manager, customer support representative, customer support engineer, customer support manager, implementation specialist, call center representative examples, entry-level customer service examples, experienced customer service representative examples, customer service supervisor examples, it help desk staff examples, it help desk manager examples, customer service satisfaction guaranteed, top customer service resume objective examples – final thoughts.

The resume objective is a short  opening statement  that introduces you to the hiring manager. It should provide a summary of your skills, qualifications, and work experience. While this information will appear in other parts of your resume, the resume objective highlights it. You need to summarize the most important information that makes you perfect for the job post.

When You Should Focus On Your Resume Objective

It is always a good idea to take the time to work on your resume objective. In cases where there are several suitable candidates, your resume objective could be the deciding factor. Here are some other examples of times when  your customer service resume objective can make a big difference .

When you have gained skills and experience, you may be ready for a fresh challenge. If there is no room to advance at your current company, you may need to apply for another job. The hiring manager needs to be able to see that you have the skills and ambition to take on an advanced role.

When you graduate from high school or college, you are unlikely to have a lot of work experience. However, you may still have  skills that make you ideal for the customer service role . Your resume objective allows you to present your valuable skills and personal traits naturally.

If you have decided to change careers, you may not have targeted customer service experience. However, you will still have skills and experience that can be connected to the position. Your resume objective gives you the chance to present these skills to the hiring manager.

Top Customer Service Resume Objective Examples – What To Say

It is important to limit your resume objective to two or three sentences so that it can be quickly scanned. It can be difficult to select all of the important details and fit them into this limited space. Here are some ways to make sure your resume objective is as strong as possible.

The first step is carefully reading the job post and highlighting keywords that relate to your skills and experience. When creating your resume objective, make sure you use at least three of these keywords. This will show the hiring manager that you understand the job and are a good fit.

The hiring manager should be able to see at a glance what you are looking for. They need to know that your career goals meet the potential of the job and the company. If this is not the case, you will likely change jobs as soon as you receive a better offer.

Take the time to work out exactly what the hiring manager and employer are looking for in the right candidate. Clues to this can be found in the job posting, company culture, and company’s mission statement. The bottom line is that employers seek hard-working and dedicated employees who will make them money and boost productivity.

If you have specialist qualifications, make sure the hiring manager sees them straight away. In addition to an advanced degree, these could be  certifications and customer service training programs . These qualifications can help give you an edge over the competition, so it is best to lead with them.

Provide facts and figures that show the positive impact you have had in your previous role. If you boosted productivity, try to provide an exact percentage or monetary figure. These details will leap off the page and immediately grab the hiring manager’s attention.

It should be clear right at the start that you have the necessary skills to do the job. Try to pick a couple of skills from the job description and highlight them in your resume objective. Good examples include communication skills, time management, and teamwork.

If you have a lot of customer experience, make sure the hiring manager knows it straight away. This is particularly important if you are applying for an advanced customer service role. Lead with the number of years of experience you have followed by your specialist skills.

Types Of Customer Service Roles

There are a large number of  different types of customer service roles  to choose from. Each of these roles comes with slightly different duties and focuses more heavily on certain skills. Here is an overview of the main types of customer service roles and what they involve.

This is one of the most common  customer service  roles and can be done in a call center or remotely. Representatives are usually given a daily target of calls or emails to meet during their shift. The role involves answering questions, resolving issues, taking orders, handling returns, and transferring issues as necessary.

Call Center  Agent

This role mainly involves receiving calls from customers and answering their questions. You need to have an excellent telephone manner as well as strong, active listening skills. It is important to be able to identify the customer’s issue as quickly as possible and resolve it. This can mean passing the issue onto the right person or providing the requested information.

This advanced role involves overseeing customer service representatives and providing additional training. Customer service supervisors often play an active role in the hiring process and help identify necessary skills. They also help motivate and coach new team members and lead by example.

This role is designed for experienced customer service representatives who have strong leadership skills. Associated duties include setting targets and goals and dealing with complex customer issues. Customer service managers also track the progress and performance of customer service representatives.

These professionals usually work for tech companies that offer specialized products and services. They are responsible for responding to customer queries and resolving product or service issues. This includes assisting with the installation, maintenance, troubleshooting, and upgrading of these products and services.

Also known as technical support specialists, these specialize in troubleshooting technical problems. They need to be able to explain details of technical products and services clearly to boost customer knowledge. Typical tasks include researching and diagnosing technical issues to identify solutions.

These leaders supervise the daily operations of the customer support department. They are responsible for training new customer support employees and resolving complex issues. Customer support managers are also responsible for ensuring and boosting the overall productivity of the department.

This role mainly involves assisting customers with product onboarding. You need to be able to talk customers through the process of installing software or other types of products. It is necessary to have a lot of knowledge about the company’s products and services to do this. You need to be able to answer questions and have the patience to explain things several times.

There is a wide range of customer service roles, and it is important to tailor your objective to the role. The best way of doing this is by reading the job posting and highlighting keywords. Here are some examples of resume objectives for different types of customer service roles.

This type of customer service role involves being able to speak clearly and provide detailed information. It is necessary to have a lot of patience and a thick skin to do this role. Employers often seek employees who can speak more than one language and have strong, active listening skills.

• Seeking to utilize strong communication and leadership skills as an effective call-center shift supervisor.
• Experienced at handling more than fifty calls a day in a fast-paced call center setting.
• Fluent in Spanish and English with five years of call center experience.
• Proficient at quickly and smoothly handling customer queries and concerns in both English and Spanish.

If you are applying for an entry-level role, you are unlikely to have a lot of experience to present. Therefore, it is important to highlight your specialist skills and desirable personality traits. Here are some examples of natural and impactful ways to do this.

• Highly organized and dedicated graduate with a positive attitude and drive.
• Self-motivated and goal-oriented individual with strong communication skills.
• Ambition and driven professional with excellent communication skills.
• Detail-oriented and passionate individual with strong problem-solving skills.

If you have extensive experience, make sure the hiring manager knows it straight away. Don’t make them piece together your experience from your employment history. Here are some examples of ways to make sure your extensive experience stands out.

• More than ten years of targeted experience in a customer service setting.
• Experienced at quickly resolving customer complaints and boosting satisfaction rates.
• Talented motivator bringing seven years of customer service experience and attention to detail.
• With fifteen years of customer service experience and a proven track record of quickly handling issues.

Once you have gained extensive customer service experience, you may be ready to advance to this role. When scanning your resume, hiring managers are looking for a combination of experience and leadership skills. Here are some ways to make sure your relevant experience doesn’t go unnoticed.

• Have led a team of ten customer service representatives with strong motivational skills.
• Patient and dynamic leader with a high customer satisfaction rate.
• Conflict resolution specialist with strong leadership and motivational skills.
• Driven and motivated leader with experience in leading a successful customer service team.

Many companies employ IT professionals to help customers resolve technical issues. When applying for this type of role, it is important to highlight your technical skills and knowledge. Here are some strong opening statements that naturally do this.

• Bachelor’s degree in Information Technology holder with troubleshooting and diagnostic skills.
• CompTIA A+ certification holder with strong analytic and problem-solving skills.
• Bachelor’s degree in IT and the ability to explain complex information simply.
• Proven track record of quickly resolving IT issues and customer complaints.

If you have technical support experience, you are sure to be ready to take your career to the next level. The hiring manager needs to know that you have the right experience and skills to take on this role. Here are some of the key elements you can highlight at the beginning of your resume objective.

• Dedicated platform support manager with strong leadership skills.
• Proven technical management expertise and more than seven years of technical support experience.
• Excellent customer service, communication, and negotiation skills with a bachelor’s degree in IT.

Well, to get that right, you’ll have to know exactly what your positions would entail. So, take a look at our  Customer Service Representative Job Description , our  Customer Service Manager Job Description , as well as our  Call Center Representative Job Description .

There is always room for improvement, as they say; therefore, I recommend reading up on Customer Service & Its Significance: Learn And Grow, the  Powerful Phrases for Effective Customer Service , and  Surviving Customer Service: Avoid Burnout, Develop Valuable Career Skills , all available online in 2023.

In addition, I found  Amazon’s Customer Service Experience  if you’re interested in working there, the  Customer Service Skills for Success , as well as the  Customer Service Training 101  handbook, and finally, the  ManageFirst: Customer Service w/ Answer Sheet  to make sure you stay on top of your client’s needs!

Although many people overlook the objective when creating their resume, this is a very important part. It allows the hiring manager to determine whether or not you are right for the job in just a few seconds. Although several people may have a similar education and work history, your resume objective helps you stand out from the crowd.

Because your resume objective is so important, it is essential to take the time to craft it well. Make sure you create a fresh resume objective for each role you apply for to connect it to the role.

Last but not least, carefully edit your objective and the rest of your resume before submission.

Good luck and all the best working in Customer Service!

About The Author

Cecile Brisebois

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

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• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Top 18 Customer Service Advisor Resume Objective Examples

Updated July 22, 2023 13 min read

A resume objective is a brief statement that appears at the top of your resume and outlines your goals for a particular job. It should be tailored to the specific role you are applying for and demonstrate how your skills, experiences, and ambitions fit with the company's needs. When writing an objective for a customer service advisor position, it is important to highlight both soft skills such as communication and problem-solving, as well as more technical knowledge such as software proficiency. Additionally, showcase any prior experience in a customer service or related field. Examples of objectives for a customer service advisor position include: “Seeking an opportunity to utilize my excellent communication and problem-solving skills by joining the team at [Company] as a Customer Service Advisor” or “Motivated individual seeking to leverage five years of customer service experience and advanced software knowledge to provide exceptional service at [Company].”

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Top 18 Customer Service Advisor Resume Objective Samples

• To obtain a Customer Service Advisor position at a company where I can utilize my excellent customer service and communication skills to contribute to the team’s success.
• To secure a position as a Customer Service Advisor in an organization that values customer service excellence.
• Seeking a challenging role as a Customer Service Advisor, where I can use my experience and knowledge to deliver exceptional customer service.
• To be part of an organization that encourages growth and development as a Customer Service Advisor.
• Looking for an opportunity to work as a Customer Service Advisor in an innovative environment with the potential for career advancement.
• To join an organization that offers opportunities for professional growth as a Customer Service Advisor.
• Seeking employment as a Customer Service Advisor to provide quality customer service while building strong relationships with customers.
• Eager to gain employment as a Customer Service Advisor, where I can apply my expertise in customer relations and problem-solving skills.
• To obtain the position of Customer Service Advisor, utilizing my excellent interpersonal skills and ability to resolve customer issues quickly and effectively.
• Desire to work in an environment that values hard work, dedication, and commitment as a Customer Service Advisor.
• Aiming for the position of Customer Service Advisor, bringing extensive experience in providing excellent customer service solutions.
• Seeking the role of Customer Service Advisor, offering strong communication and problem-solving abilities combined with outstanding interpersonal skills.
• Applying for the position of Customer Service Advisor, offering proven ability to manage multiple tasks simultaneously while providing exceptional customer service support.
• To acquire the role of Customer Service Representative, leveraging my expertise in resolving complex customer issues quickly and efficiently.
• Looking for an opportunity to work as a reliable and dedicated customer service advisor who is committed to delivering high-quality services promptly and accurately.
• Aspiring for the role of Customer Service Representative where I can utilize my knowledge of product information and technical support services effectively towards achieving organizational goals.
• Seeking employment as a motivated individual with great enthusiasm towards providing superior quality services as part of the team at XYZ Company's customer service department.

How to Write a Customer Service Advisor Resume Objective

A customer service advisor resume objective is the first impression an employer has of you and your qualifications for a job. As such, it must be well-crafted to capture the employer’s attention and present you as the ideal candidate for the position. Writing an effective customer service advisor resume objective requires following certain steps that demonstrate your commitment to providing excellent customer service.

First, start your resume objective with a statement that clearly outlines what type of job you are seeking. This should include the title of the position you are applying for, such as “Customer Service Advisor.” This will give employers an immediate indication that you understand their needs and can fulfill them effectively.

Next, state any relevant qualifications or experience you have that sets you apart from other applicants. For example, if you have prior experience working in customer service roles, mention this along with any specialized skills or knowledge related to those positions. Additionally, include any certifications or degrees related to customer service that could make you stand out from other applicants.

Finally, explain how your qualifications will benefit the employer and their customers if they hire you for the role. Be sure to emphasize why hiring you would provide a positive return on investment for them by increasing efficiency and sales through improved customer satisfaction levels. Showcase your ability to think critically and creatively in order to find solutions to complex problems quickly and efficiently.

By following these steps when crafting your resume objective for a customer service advisor role, employers will be able to easily recognize how your unique set of skills can improve their business operations and help them reach their goals faster than ever before.

Related : What does a Customer Service Advisor do?

Key Skills to Highlight in Your Customer Service Advisor Resume Objective

In the competitive field of customer service, standing out from the crowd is crucial. One key way to do this is by effectively highlighting your skills in your resume objective. This section provides potential employers with a snapshot of what you bring to the table and why you would be an asset to their team. In this section, we will discuss some of the most important skills that you should emphasize in your Customer Service Advisor resume objective to catch the attention of hiring managers and increase your chances of landing an interview.

1. Active Listening

A Customer Service Advisor often deals with customer inquiries, complaints, and requests. Active listening is a crucial skill for this role because it ensures that the advisor fully understands the customer's concerns or needs. This can lead to more effective problem-solving, improved customer satisfaction, and a better overall service experience. Including active listening in a resume objective demonstrates an applicant's ability to communicate effectively and handle customers' issues efficiently.

A customer service advisor often deals with customers who may be frustrated or upset. Empathy is needed in order to understand and validate the customer's feelings and concerns. This skill helps to build trust, improve customer satisfaction, and resolve issues effectively. In a resume objective, highlighting empathy can demonstrate that a candidate has the emotional intelligence necessary to handle difficult situations and ensure a positive customer experience.

3. Adaptability

A Customer Service Advisor often deals with a variety of customers, situations, and problems on a daily basis. Adaptability is crucial as it allows the advisor to effectively handle different scenarios, quickly adjust to changes in policies or procedures, and continuously learn new product information. This skill demonstrates that the candidate can thrive in a dynamic environment and deliver excellent customer service under any circumstance.

4. Problem-solving

A Customer Service Advisor often encounters various issues and complaints from customers. Problem-solving skills are essential for this role as they enable the advisor to analyze the situation, identify the best solution, and implement it effectively to resolve the customer's issue. This not only ensures customer satisfaction but also helps in maintaining the company's reputation. Including problem-solving skills in a resume objective shows potential employers that you can handle challenges efficiently and contribute positively to their team.

5. Zendesk proficiency

A Customer Service Advisor often uses customer service software like Zendesk to manage and respond to customer inquiries. Proficiency in Zendesk demonstrates the ability to efficiently handle customer issues, track communication, and provide timely solutions. This skill is crucial for a resume objective as it shows potential employers that the candidate has the necessary technical skills to perform the job effectively and improve customer satisfaction levels.

6. Salesforce knowledge

Having knowledge of Salesforce is crucial for a Customer Service Advisor as it is often used to manage customer relationships and interactions. This skill allows the advisor to track customer information, service issues, and communication history efficiently. It can also help in analyzing data to improve service levels, upsell opportunities, and customer satisfaction. Therefore, mentioning this skill in a resume objective shows potential employers that the candidate is capable of effectively managing and utilizing customer data to enhance service delivery.

7. Time management

A customer service advisor often has to handle multiple tasks and clients simultaneously. Effective time management skills are necessary to prioritize tasks, meet deadlines, and ensure that all customers receive prompt and efficient service. This skill is crucial for a resume objective as it demonstrates the candidate's ability to work efficiently under pressure, manage their workload effectively, and contribute to the overall productivity of the team.

8. Multitasking

A Customer Service Advisor often has to handle multiple tasks at once, such as answering customer inquiries, processing orders or complaints, and documenting interactions. Multitasking is a crucial skill for this role as it enables the advisor to manage their workload effectively, ensuring all tasks are completed in a timely manner and customers receive efficient service. Including this skill in a resume objective demonstrates an ability to work under pressure and maintain high levels of productivity, which are highly desirable attributes in this role.

9. Conflict resolution

A Customer Service Advisor often deals with customers who may be upset or dissatisfied. The ability to resolve conflicts effectively is crucial in such situations to ensure customer satisfaction and maintain the company's reputation. Including conflict resolution as a skill in a resume objective demonstrates an individual's capability to handle difficult situations professionally, negotiate solutions, and foster positive relationships with customers. This can make the candidate more appealing to potential employers looking for effective problem solvers and communicators.

10. Interpersonal communication

Interpersonal communication is a crucial skill for a Customer Service Advisor as it directly influences the quality of service provided to customers. This skill is needed to effectively understand customer needs, convey information clearly, resolve issues efficiently, and build strong relationships with customers. Including this in a resume objective showcases the candidate's ability to interact professionally and empathetically with customers, leading to enhanced customer satisfaction and loyalty.

In conclusion, crafting a compelling objective for your Customer Service Advisor resume is crucial in setting the tone for the rest of your application. Highlighting key skills in this section not only showcases your abilities but also demonstrates your understanding of what the role requires. While it's essential to tailor these skills to each specific job application, remember that they should always reflect your ability to provide excellent customer service, solve problems, and contribute positively to a team. Ultimately, an effective resume objective can make a significant difference in capturing a potential employer's attention and securing an interview.

Related : Customer Service Advisor Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Advisor Resume Objective

When it comes to writing a customer service advisor resume objective, there are several common mistakes that can be made. These mistakes can make the difference between a successful job search and being passed over for other candidates. To ensure that you make the best impression possible, here are some of the most common mistakes to avoid when crafting your resume objective.

The first mistake is writing an overly generic objective statement. While it is important to highlight your qualifications and experience, simply stating that you are “seeking a customer service advisor position” will not make you stand out from the competition. Instead, try to focus on the specific skills and abilities that you possess and how those strengths will enable you to excel in the role.

Another common mistake is using too much industry jargon or technical language in your objective statement. While customer service advisors must be knowledgeable about their field, employers want to know that applicants understand how to communicate with customers effectively as well. Avoiding excessive jargon and acronyms will help demonstrate your ability to communicate clearly with both colleagues and customers alike.

Finally, many people fail to include any action verbs in their resume objectives. Action verbs such as “managed” or “coordinated” give potential employers an idea of what tasks you have completed in previous roles and how you might apply those same skills in this new position. Including these words will help show employers your ability to take initiative and get things done quickly and efficiently.

By avoiding these three common mistakes when crafting your customer service advisor resume objective, you can increase your chances of success during the job search process. By focusing on specific skills, avoiding jargon, and including action verbs, you will create an impressive resume objective that shows potential employers why they should choose you for their next customer service advisor role!

Related : Customer Service Advisor Resume Examples

A right resume objective for a customer service advisor would be to demonstrate excellent customer service skills while providing solutions and resolving customer inquiries, whereas a wrong resume objective would be to obtain the position of customer service advisor in order to receive a higher salary.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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