Identify Goal
Define Problem
Define Problem
Gather Data
Define Causes
Identify Options
Clarify Problem
Generate Ideas
Evaluate Options
Generate Ideas
Choose the Best Solution
Implement Solution
Select Solution
Take Action
MacLeod offers her own problem solving procedure, which echoes the above steps:
“1. Recognize the Problem: State what you see. Sometimes the problem is covert. 2. Identify: Get the facts — What exactly happened? What is the issue? 3. and 4. Explore and Connect: Dig deeper and encourage group members to relate their similar experiences. Now you're getting more into the feelings and background [of the situation], not just the facts. 5. Possible Solutions: Consider and brainstorm ideas for resolution. 6. Implement: Choose a solution and try it out — this could be role play and/or a discussion of how the solution would be put in place. 7. Evaluate: Revisit to see if the solution was successful or not.”
Many of these problem solving techniques can be used in concert with one another, or multiple can be appropriate for any given problem. It’s less about facilitating a perfect CPS session, and more about encouraging team members to continually think outside the box and push beyond personal boundaries that inhibit their innovative thinking. So, try out several methods, find those that resonate best with your team, and continue adopting new techniques and adapting your processes along the way.
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The best teams see solutions where others see problems. A great company culture is built around a collaborative spirit and the type of unity it takes to find answers to the big business questions.
So how can you get team members working together?
How can you develop a mentality that will help them overcome obstacles they have yet to encounter?
One of the best ways to improve your teams’ problem solving skills is through team building problem solving activities .
“86% of employees and executives cite lack of collaboration or ineffective communication for workplace failures.” — Bit.AI
These activities can simulate true-to-life scenarios they’ll find themselves in, or the scenarios can call on your employees or coworkers to dig deep and get creative in a more general sense.
The truth is, on a day-to-day basis, you have to prepare for the unexpected. It just happens that team building activities help with that, but are so fun that they don’t have to feel like work ( consider how you don’t even feel like you’re working out when you’re playing your favorite sport or doing an exercise you actually enjoy! )
The benefits of group problem-solving activities for team building include:
Without further ado, check out this list of the 14 best team-building problem-solving group activities for 2024!
Page Contents (Click To Jump)
1. virtual team challenge.
Virtual Team Challenges are popular problem-solving activities that involve a group of people working together to solve an issue. The challenge generally involves members of the team brainstorming, discussing, and creating solutions for a given problem.
Participants work both individually and collaboratively to come up with ideas and strategies that will help them reach their goals.
Why this is a fun problem-solving activity: Participants can interact and communicate with each other in a virtual environment while simultaneously engaging with the problem-solving activities. This makes it an enjoyable experience that allows people to use their creative thinking skills, build team spirit, and gain valuable insights into the issue at hand.
🙋🏻♀️ Survey says, your team will love this | ||
🔐 A virtual escape room experience | ||
🔪 Can you solve the crime before it’s too late | ||
🕹 The ultimate team challenge | ||
❓ Time to wager your trivia knowledge |
Problem-solving activities such as Virtual Team Challenges offer a great way for teams to come together, collaborate, and develop creative solutions to complex problems.
Problem-Solving Templates are popular problem-solving activities that involve a group of people working together to solve an issue. The challenge generally involves members of the team utilizing pre-made templates and creating solutions for a given problem with the help of visual aids.
This activity is great for teams that need assistance in getting started on their problem-solving journey.
Why this is a fun problem-solving activity: Problem-Solving Templates offer teams an easy and stress-free way to get the creative juices flowing. The visual aids that come with the templates help team members better understand the issue at hand and easily come up with solutions together.
🎯 Help your team incorporate mindfulness into the workday |
| |
🪐 Use the force to collect valuable feedback | ||
🦈 Pitch your million dollar idea | ||
🌮 Sync with your team on Tuesday! | ||
🗣 Ignite engaging conversations to kick off your next meeting |
This activity is great for teams that need assistance in getting started on their problem-solving journey, as it provides an easy and stress-free way to get the creative juices flowing.
3. coworker feud, “it’s all fun and games”.
Coworker Feud is a twist on the classic Family Feud game show! This multiple rapid round game keeps the action flowing and the questions going. You can choose from a variety of customizations, including picking the teams yourself, randomized teams, custom themes, and custom rounds.
Best for: Hybrid teams
Why this is an effective problem solving group activity: Coworker Feud comes with digital game materials, a digital buzzer, an expert host, and a zoom link to get the participants ready for action! Teams compete with each other to correctly answer the survey questions. At the end of the game, the team with the most competitive answers is declared the winner of the Feud.
How to get started:
Learn more here: Coworker Feud
“who’s a bad mamma jamma”.
Crack The Case is a classic WhoDoneIt game that forces employees to depend on their collective wit to stop a deadly murderer dead in his tracks! Remote employees and office commuters can join forces to end this crime spree.
Best for: Remote teams
Why this is an effective problem solving group activity: The Virtual Clue Murder Mystery is an online problem solving activity that uses a proprietary videoconferencing platform to offer the chance for employees and coworkers to study case files, analyze clues, and race to find the motive, the method, and the individual behind the murder of Neil Davidson.
Learn more here: Crack The Case
“can’t touch this”.
Purposefully created to enhance leadership skills and team bonding , Catch Meme If You Can is a hybrid between a scavenger hunt and an escape room . Teammates join together to search for clues, solve riddles, and get out — just in time!
Best for: Small teams
Why this is an effective problem solving group activity: Catch Meme If You Can is an adventure with a backstory. Each team has to submit their answer to the puzzle in order to continue to the next part of the sequence. May the best team escape!
Learn more here: Catch Meme If You Can
“just something to puzzle over”.
Puzzle Games is the fresh trivia game to test your employees and blow their minds with puzzles, jokes , and fun facts!
Best for: In-person teams
Why this is an effective problem solving group activity: Eight mini brain teaser and trivia style games include word puzzles, name that nonsense, name that tune, and much more. Plus, the points each team earns will go towards planting trees in the precious ecosystems and forests of Uganda
Learn more here: Puzzle Games
“for virtual teams”.
Virtual Code Break is a virtual team building activity designed for remote participants around the globe. Using a smart video conferencing solution, virtual teams compete against each other to complete challenges, answer trivia questions, and solve brain-busters!
Why this is an effective problem solving group activity: Virtual Code Break can be played by groups as small as 4 people all the way up to more than 1,000 people at once. However, every team will improve their communication and problem-solving skills as they race against the clock and depend on each other’s strengths to win!
Learn more here: Virtual Code Break
“survivor: office edition”.
Stranded is the perfect scenario-based problem solving group activity. The doors of the office are locked and obviously your team can’t just knock them down or break the windows.
Why this is an effective problem solving group activity: Your team has less than half an hour to choose 10 items around the office that will help them survive. They then rank the items in order of importance. It’s a bit like the classic game of being lost at sea without a lifeboat.
Learn more here: Stranded
“for conscious healing”.
The Letting Go Game is a game of meditation and mindfulness training for helping teammates thrive under pressure and reduce stress in the process. The tasks of the Letting Go Game boost resiliency, attentiveness, and collaboration.
Why this is an effective problem solving group activity: Expert-guided activities and awareness exercises encourage team members to think altruistically and demonstrate acts of kindness. Between yoga, face painting, and fun photography, your employees or coworkers will have more than enough to keep them laughing and growing together with this mindfulness activity!
Learn more here: Letting Go Game
“city time”.
Wild Goose Chase is the creative problem solving activity that will take teams all around your city and bring them together as a group! This scavenger hunt works for teams as small as 10 up to groups of over 5000 people.
Best for: Large teams
Why this is an effective group problem solving activity: As employees and group members are coming back to the office, there are going to be times that they’re itching to get outside. Wild Goose Chase is the perfect excuse to satisfy the desire to go out-of-office every now and then. Plus, having things to look at and see around the city will get employees talking in ways they never have before.
Learn more here: Wild Goose Chase
“for a knotty good time”.
The Human Knot is one of the best icebreaker team building activities! In fact, there’s a decent chance you played it in grade school. It’s fun, silly, and best of all — free!
Why this is an effective group problem solving activity: Participants start in a circle and connect hands with two other people in the group to form a human knot. The team then has to work together and focus on clear communication to unravel the human knot by maneuvering their way out of this hands-on conundrum. But there’s a catch — they can’t let go of each other’s hands in this team building exercise.
Learn more here: Human Knot
“because it’s fun to imagine”.
What Would You Do? Is the hypothetical question game that gets your team talking and brainstorming about what they’d do in a variety of fun, intriguing, and sometimes, whacky scenarios.
Best for: Distributed teams
Why this is an effective group problem solving activity: After employees or coworkers start talking about their What Would You Do? responses, they won’t be able to stop. That’s what makes this such an incredible team building activity . For example, you could ask questions like “If you could live forever, what would you do with your time?” or “If you never had to sleep, what would you do?”
“quite the conundrum”.
Crossing The River is a river-crossing challenge with one correct answer. Your team gets five essential elements — a chicken, a fox, a rowboat, a woman, and a bag of corn. You see, the woman has a bit of a problem, you tell them. She has to get the fox, the bag of corn, and the chicken to the other side of the river as efficiently as possible.
Why this is an effective group problem solving activity: She has a rowboat, but it can only carry her and one other item at a time. She cannot leave the chicken and the fox alone — for obvious reasons. And she can’t leave the chicken with the corn because it will gobble it right up. So the question for your team is how does the woman get all five elements to the other side of the river safely in this fun activity?
“philanthropic fun”.
Does anything bond people quite like acts of kindness and compassion? The End-Hunger Games will get your team to rally around solving the serious problem of hunger.
Best for: Medium-sized teams
Why this is an effective problem solving group activity: Teams join forces to complete challenges based around non-perishable food items in the End-Hunger Games. Groups can range in size from 25 to more than 2000 people, who will all work together to collect food for the local food bank.
Learn more here: End-Hunger Games
Q: what are some problem solving group activities.
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One of the more challenging leadership skills is getting a group to work together on a common problem. However, a group of individuals can be more creative and productive than any one person alone.
The key is to keep the team focused throughout the process. You also want to make sure that the process doesn’t devolve into a popularity contest. For instance, let’s say that one of the team leaders comes up with a great solution. However, this team leader has a rival who leads another team. As a result, the rival team leader offers a different solution.
The process can quickly change from determining a solution based on merit to one based on persuasion. Each team leader will try to win the group to his or her side. So, an effective group problem solving process should be objective. It should also use the strengths of the entire team versus just one or two outspoken leaders.
Perception is reality. Our experiences, successes, failures, and beliefs all create filters for our perception. If we perceive that facts are true based on our experience, we tend to hold onto these perceptions even when faced with refutable proof to the contrary.
For example, a child, who has no experience with dogs, tries to pet a neighborhood dog at the park. The dog growls, barks, and eventually bites the child. The child’s experience with dogs could create a perception that ALL dogs are mean or temper mental.
That single experience creates a filter or paradigm in the mind of the child. This paradigm clouds the person’s perception of reality. To that person, you can try to prove that most dogs are nice and loyal. But the argument may fall on deaf ears.
We all have these perceptions. Some work for us in a positive way and some are negative. For instance, when you bite into a piping hot pizza and singe the roof of your mouth, you learn something. You will, most likey, blow on the next bite to cool it before doing it again.
The point is that the sum of our experiences make us who we are. My experience is totally different from yours. As a result, my paradigms — my filters — are totally different as well.
A single person trying to solve a problem is more difficult than an entire team working on the same problem. Each person has different experiences. For instance, 20 years ago, if someone requested information from our website, they filled out a form. The form sent an email directly to our sales team and the administrative team as well. Over the years, we have added great apps like Slack and a great CRM.
However, since we started out using email decades ago, it is still there as well. I hired a VP of sales last year. The first thing he said was, “Holy cow! Why am I getting 1000 emails every day?” It was an obvious problem that we had overlooked for years. Since he was new, though, he had an entirely different paradigm. The solution was obvious. (Stop sending all the stupid, repetitive emails.)
The filter (paradigm) that you look through depends on your perspective. For instance, let’s say you are standing in the middle of a field and next to you is a curved wall. Is the wall convex or concave? The answer is, it depends on what side of the wall that you are on. Both answers are correct. For instance, if you are standing on the concave side, it would be hard to convince you the wall was convex. However, if people from each side of the wall describe it to you, you will have a more clear picture of reality.
This is the value of Group Problem Solving . The group is more likely to identify a real and unique solution.
Once you have a diverse team established, the 5-step group problem-solving process works really well. The key to success, though, is to make sure you go through each step in the process. If you skip any step, the process quickly falls apart.
This step sounds easy, but it is actually the most difficult and the most critical step as well. If your problem statement is too vague, then you will likely struggle with trying to come up with valid solutions. Also, if the problem statement is too encompassing, then a solution might be too complex to easily implement.
For example, if we decide that the problem we want to overcome is poor customer service, then the group is likely to spend countless hours trying to first define customer service. More time will be spent coming up with every solution under the sun to try to fix the vague problem. The success of the solution would also be hard to measure. However, if we broke customer service into more specific parts, solutions are easier. For instance, if we want to increase the satisfaction level of our call center agents, that is easier. Or if we want to increase repeat sales from existing customers, solutions are easier to come by.
Take some time to identify what some of the root causes of the problem are, and your team will come up with solutions to these root causes much more quickly.
By the way, this is the step that most people skip. We come up with a good problem statement and jump right to the solution. If you don’t try to figure out what caused the problem in the first place, it will be more difficult to determine what the best solution is.
If you have a nice list of possible causes, all you have to do is state one possible cause. Then, ask the team, “How can we fix that cause?” These mini-solutions come quickly. In fact, once the root causes are uncovered, solutions should start popping like popcorn. As soon as one team member states a possible solution, another team member will “hitchhike” another idea. Initially, you may get a bunch of similar solutions.
If you see this happening, just move onto another possible cause and try to identify solutions to that root cause. The most important part of this process is to try to not pre-judge any solution. The quantity of ideas is more important than the quality of the idea at this point. Try to get as many ideas on the table as possible. The more the merrier.
In this step, you’ll want to weigh the pros and cons of each solution to determine what is the best plan of action based on what we know today. You may find that halfway through the implementation that one of the other solutions might work better. It’s okay to regroup and begin to implement another solution if the first “Best Possible Solution” turns out to be a poor choice after all. Don’t be afraid to take risks, though. Be willing to go out on a limb to create a breakthrough.
Most problem-solving meetings end when the solution is determined. Don’t fall into this trap though. Once the solution is decided upon, create a detailed plan of action that hold specific people accountable for implementation. By doing this, you ensure that the solution that you worked so hard for actually pays off for you and your company.
You have to make sure that once you come up with a fantastic solution, you have to implement the solution. Otherwise, you have wasted the entire process.
So if you want to tackle a huge problem follow these steps. First, identify a specific problem that can be solved. Next, identify a few of the possible root causes. Then, try to come up with a few possible solutions. Finally, identify the best of the solutions and implement it.
Leadership Tips |
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Updated: March 1, 2024
In the professional world, one thing is for sure: problem-solving is a vital skill if you want to survive and thrive. It’s a universal job skill that organizations seek in new potential employees and that managers look for when considering candidates for promotions.
But there’s a problem.
According to Payscale, 60% of managers feel that new grads entering the workforce lack problem-solving abilities – making it the most commonly lacking soft skill.
Problem-solving skill needs to be practiced and perfected on an ongoing basis in order to be applied effectively when the time comes. And while there are tons of traditional approaches to becoming a better problem-solver, there’s another (much more interesting) option: team building problem-solving activities.
The good news? This means learning and having fun don’t have to be mutually exclusive. And you can create a stronger team at the same time.
1. cardboard boat building challenge, 2. egg drop , 3. clue murder mystery, 4. marshmallow spaghetti tower , 5. corporate escape room, 6. wild goose chase, 7. lost at sea , 8. domino effect challenge, 9. reverse pyramid , 10. ci: the crime investigators, 11. team pursuit, 12. bridge builders, 13. domino effect challenge, 14. hollywood murder mystery, 15. code break, 16. cardboard boat building challenge, 6 virtual team building problem solving activities for your work group , 1. virtual escape room: mummy’s curse, 2. virtual clue murder mystery, 3. virtual escape room: jewel heist, 4. virtual code break , 5. virtual trivia time machine.
There are a ton of incredible team building problem solving activities available. We’ve hand-picked 16 of our favorites that we think your corporate group will love too.
Split into teams and create a cardboard boat made out of just the materials provided: cardboard and tape. Team members will have to work together to engineer a functional boat that will float and sail across water without sinking. Once teams have finished making their boats, they will create a presentation to explain why their boat is the best, before putting their boats to the test. The final challenge will have teams racing their boats to test their durability! Nothing says problem-solving like having to make sure you don’t sink into the water!
Every day at work, you’re forced to make countless decisions – whether they’re massively important or so small you barely think about them.
But your ability to effectively make decisions is critical in solving problems quickly and effectively.
With a classic team building problem solving activity like the Egg Drop, that’s exactly what your team will learn to do.
For this activity, you’ll need some eggs, construction materials, and a place you wouldn’t mind smashing getting dirty with eggshells and yolks.
The goal of this activity is to create a contraption that will encase an egg and protect it from a fall – whether it’s from standing height or the top of a building. But the challenge is that you and your team will only have a short amount of time to build it before it’s time to test it out, so you’ll have to think quickly!
To make it even more challenging, you’ll have to build the casing using only simple materials like:
Feel free to have some fun in picking the materials. Use whatever you think would be helpful without making things too easy!
Give your group 15 minutes to construct their egg casing before each team drops their eggs. If multiple eggs survive, increase the height gradually to see whose created the sturdiest contraption.
If you’re not comfortable with the idea of using eggs for this activity, consider using another breakable alternative, such as lightbulbs for a vegan Egg Drop experience.
With Clue Murder Mystery, your team will need to solve the murder of a man named Neil Davidson by figuring out who had the means, motive, and opportunity to commit the crime.
But it won’t be easy! You’ll need to exercise your best problem-solving skills and channel your inner detectives if you want to keep this case from going cold and to get justice for the victim.
Collaboration is critical to problem solving.
Why? Because, as the old saying goes, the whole is greater than the sum of its parts. This expression reflects the fact that people are capable of achieving greater things when they work together to do so.
If you’re looking for a team building problem solving activity that helps boost collaboration, you’ll love Marshmallow Spaghetti Tower.
This game involves working in teams to build the tallest possible freestanding tower using only marshmallows, uncooked spaghetti, tape, and string.
The kicker? This all has to be done within an allotted timeframe. We recommend about thirty minutes.
For an added dimension of challenge, try adding a marshmallow to the top of the tower to make it a little more top heavy.
Whichever team has the highest tower when time runs out is the winner!
If you’ve never participated in an escape room, your team is missing out! It’s one of the most effective team building problem solving activities out there because it puts you and your colleagues in a scenario where the only way out is collaboratively solving puzzles and deciphering clues.
The principle is simple: lock your group in a room, hide the key somewhere in that room, and have them work through challenges within a set time frame. Each challenge will lead them one step closer to finding the key and, ultimately, their escape.
At Outback, we offer “done-for-you” escape rooms where we’ll transform your office or meeting room so you don’t have to worry about:
That way, you and your team can simply step inside and get to work collaborating, using creative problem solving, and thinking outside the box.
In this smartphone-based scavenger hunt team building activity , your group will split into teams and complete fun challenges by taking photos and videos around the city. Some examples of challenges you can do in this activity are:
It takes a ton of critical thinking and problem-solving to be crowned the Wild Goose Chase Champions!
Can you imagine a higher-pressure situation than being stranded at sea in a lifeboat with your colleagues?
With this team building problem solving activity, that’s exactly the situation you and your group will put yourselves. But by the time the activity is over, you’ll have gained more experience with the idea of having to solve problems under pressure – a common but difficult thing to do.
Here’s how it works.
Each team member will get a six-columned chart where:
Within this activity, each team will be equipped with the following “survival items,” listed below in order of importance, as well as a pack of matches:
To get the activity underway, divide your group into teams of five and ask each team member to take ten minutes on their own to rank the items in order of importance in the respective column. Then, give the full team ten minutes as a group to discuss their individual rankings together and take group rankings, listed in that respective column. Ask each group to compare their individual rankings with those of the group as a whole.
Finally, read out the correct order according to the US Coast Guard, listed above.
The goal of this activity is for everyone to be heard and to come to a decision together about what they need most to survive.
If your team works remotely, you can also do this activity online. Using a video conferencing tool like Zoom , you can bring your group together and separate teams into “break-out rooms” where they’ll take their time individually and then regroup together. At the end, you can bring them back to the full video conference to go through the answers together.
Many problems are intricately complex and involve a ton of moving parts. And in order to solve this type of problem, you need to be able to examine it systematically, one piece at a time.
Especially in the business world, many problems or challenges involve multiple different teams or departments working through their respective portions of a problem before coming together in the end to create a holistic solution.
As you can imagine, this is often easier said than done. And that’s why it’s so important to practice this ability.
With a collaborative team building problem solving activity like Domino Effect Challenge, that’s exactly what you’ll need to do as you and your group work to create a massive, fully functional chain reaction machine.
Here’s how it goes.
Your group will break up into teams, with each team working to complete their own section of a massive “Rube Goldberg” machine. Then, all teams will regroup and assemble the entire machine together. You’ll need to exercise communication, collaboration, and on-the-fly problem solving in order to make your chain reaction machine go off without a hitch from start to finish.
Being a great problem-solver means being adaptable and creative. And if you’re looking for a quick and easy team building problem solving activity, you’ll love the reverse pyramid.
The idea here is simple: break your group out into small teams and then stand in the form of a pyramid.
Your challenge is to flip the base and the peak of the pyramid – but you can only move three people in order to do so.
Alternatively, rather than doing this activity with people as the pyramid, you can do another version – the Pyramid Build – using plastic cups instead.
This version is a little bit different. Rather than flipping the base of a pyramid to the top, you’ll need to build the pyramid instead–but in reverse, starting from the top cup and working down.
With this version, you’ll need 36 cups and one table per group. We recommend groups of five to seven people. Give your group 20 to 30 minutes to complete the activity.
To get started, place one cup face down. Then, lift that cup and place the subsequent two cups underneath it.
The real challenge here? You can only lift your pyramid by the bottom row in order to put a new row underneath – and only one person at a time can do the lifting. The remaining group members will need to act quickly and work together in order to add the next row so that it will balance the rest of the pyramid.
If any part of your pyramid falls, you’ll need to start over. Whichever team has the most complete pyramid when time runs out will be the winner!
The value of being able to approach problems analytically can’t be overstated. Because when problems arise, the best way to solve them is by examining the facts and making a decision based on what you know.
With CI: The Crime Investigators, this is exactly what your team will be called upon to do as you put your detective’s hats on and work to solve a deadly crime.
You’ll be presented with evidence and need to uncover and decipher clues. And using only the information at your disposal, you’ll need to examine the facts in order to crack the case.
Like many of our team building problem solving activities, CI: The Crime Investigators is available in a hosted format, which can take place at your office or an outside venue, as well as a virtually-hosted format that uses video conferencing tools, or a self-hosted version that you can run entirely on your own.
Each member of your team has their own unique strengths and skills. And by learning to combine those skills, you can overcome any challenge and solve any problem. With Team Pursuit, you and your team together to tackle challenges as you learn new things about one another, discover your hidden talents, and learn to rely on each other.
This team building problem solving activity is perfect for high-energy groups that love to put their heads together and work strategically to solve problems as a group.
Collaborate with your colleague to design and build different segments of a bridge. At the end, see if the sections come together to create a free-standing structure!
Together as a group, see if you and your colleagues can build a gigantic “chain-reaction” machine that really works!
In smaller groups, participants work together to solve the challenge of creating sections of the machine using miscellaneous parts, and at the end, you’ll have to collaborate to connect it all together and put it in motion.
The case is fresh, but here’s what we know so far: we’ve got an up-and-coming actress who’s been found dead in her hotel room following last night’s awards show.
We have several suspects, but we haven’t been able to put the crime on any of them for sure yet. Now, it’s up to you and your team of detectives to crack the case. Together, you’ll review case files and evidence including police reports, coroners’ reports, photo evidence, tabloids, interrogations, and phone calls as you determine the motive, method, and murderer and bring justice for the victim.
You’ll need to put your problem-solving skills to the test as you share theories, collaborate, and think outside the box with your fellow investigators.
Using Outback’s app, split up into small groups and put your heads together to solve a variety of puzzles, riddles, and trivia. The team who has completed the most challenges when time is up, wins!
Can you stay afloat in a body of water in a boat made entirely of cardboard? Now that is a problem that urgently needs solving.
With this team building problem solving activity, you and your colleagues will split into groups and create a cardboard boat made out of just the materials provided – cardboard and tape.
Team members will have to work together to engineer a functional boat that will float and sail across water without sinking. Once teams have finished making their boats, they will create a presentation to explain why their boat is the best, before putting their boats to the test. The final challenge will have teams racing their boats across the water!
If you and your team are working remotely, don’t worry. You still have a ton of great virtual team building problem solving options at your disposal.
In this virtual escape room experience, your team will be transported into a pyramid cursed by a restless mummy. You’ll have to work together to uncover clues and solve complex challenges to lift the ancient curse.
You’ve probably never heard of a man named Neil Davidson. But your group will need to come together to solve the mystery of his murder by analyzing clues, resolving challenges, and figuring out who had the means, motive, and opportunity to commit a deadly crime.
This activity will challenge you and your group to approach problems analytically, read between the lines, and use critical thinking in order to identify a suspect and deliver justice.
If you and your team like brainteasers, then Virtual Escape Room: Jewel Heist will be a big hit.
Here’s the backstory.
There’s been a robbery. Someone has masterminded a heist to steal a priceless collection of precious jewels, and it’s up to you and your team to recover them before time runs out.
Together, you’ll need to uncover hidden clues and solve a series of brain-boggling challenges that require collaboration, creative problem-solving, and outside-the-box thinking. But be quick! The clock is ticking before the stolen score is gone forever.
With Virtual Code Break, you and your team can learn to be adaptive and dynamic in your thinking in order to tackle any new challenges that come your way. In this activity, your group will connect on a video conferencing platform where your event host will split you out into teams. Together, you’ll have to adapt your problem-solving skills as you race against the clock to tackle a variety of mixed brainteaser challenges ranging from Sudoku to puzzles, a game of Cranium, riddles, and even trivia.
Curious to see how a virtual team building activity works? Check out this video on a Virtual Clue Murder Mystery in action.
Step into the Outback Time Machine and take a trip through time, from pre-pandemic 21st century through the decades all the way to the 60’s.
This exciting, fast-paced virtual trivia game, packed with nostalgia and good vibes, is guaranteed to produce big laughs, friendly competition, and maybe even some chair-dancing.
Your virtual game show host will warm up guests with a couple of “table hopper rounds” (breakout room mixers) and split you out into teams. Within minutes, your home office will be transformed into a game show stage with your very own game show buzzers!
And if your team loves trivia, check out our list of the most incredible virtual trivia games for work teams for even more ideas.
If your remote team is eager to socialize, have some fun as a group, and channel their competitive spirit, we’ve got just the thing for you! With Virtual Jeoparty Social, you and your colleagues will step into your very own virtual Jeopardy-style game show—equipped with a buzzer button, a professional actor as your host, and an immersive game show platform! Best of all, this game has been infused with an ultra-social twist: players will take part in a unique social mixer challenge between each round.
With the right team building problem solving activities, you can help your team sharpen their core skills to ensure they’re prepared when they inevitably face a challenge at work. And best of all, you can have fun in the process.
Do you have any favorite team building activities for building problem-solving skills? If so, tell us about them in the comments section below!
For more information about how your group can take part in a virtual team building, training, or coaching solution, reach out to our Employee Engagement Consultants.
And stay updated, related articles.
I love how this blog provides a variety of problem-solving activities for team building. It’s a great resource for anyone looking to foster teamwork and collaboration!
Picture this, you're handling your daily tasks at work and your boss calls you in and says, "We have a problem."
Unfortunately, we don't live in a world in which problems are instantly resolved with the snap of our fingers. Knowing how to effectively solve problems is an important professional skill to hone. If you have a problem that needs to be solved, what is the right process to use to ensure you get the most effective solution?
In this article we'll break down the problem-solving process and how you can find the most effective solutions for complex problems.
Problem solving is the process of finding a resolution for a specific issue or conflict. There are many possible solutions for solving a problem, which is why it's important to go through a problem-solving process to find the best solution. You could use a flathead screwdriver to unscrew a Phillips head screw, but there is a better tool for the situation. Utilizing common problem-solving techniques helps you find the best solution to fit the needs of the specific situation, much like using the right tools.
In this ebook, learn how to equip employees to make better decisions—so your business can pivot, adapt, and tackle challenges more effectively than your competition.
While it might be tempting to dive into a problem head first, take the time to move step by step. Here’s how you can effectively break down the problem-solving process with your team:
One of the easiest ways to identify a problem is to ask questions. A good place to start is to ask journalistic questions, like:
Who : Who is involved with this problem? Who caused the problem? Who is most affected by this issue?
What: What is happening? What is the extent of the issue? What does this problem prevent from moving forward?
Where: Where did this problem take place? Does this problem affect anything else in the immediate area?
When: When did this problem happen? When does this problem take effect? Is this an urgent issue that needs to be solved within a certain timeframe?
Why: Why is it happening? Why does it impact workflows?
How: How did this problem occur? How is it affecting workflows and team members from being productive?
Asking journalistic questions can help you define a strong problem statement so you can highlight the current situation objectively, and create a plan around that situation.
Here’s an example of how a design team uses journalistic questions to identify their problem:
Overarching problem: Design requests are being missed
Who: Design team, digital marketing team, web development team
What: Design requests are forgotten, lost, or being created ad hoc.
Where: Email requests, design request spreadsheet
When: Missed requests on January 20th, January 31st, February 4th, February 6th
How : Email request was lost in inbox and the intake spreadsheet was not updated correctly. The digital marketing team had to delay launching ads for a few days while design requests were bottlenecked. Designers had to work extra hours to ensure all requests were completed.
In this example, there are many different aspects of this problem that can be solved. Using journalistic questions can help you identify different issues and who you should involve in the process.
If at all possible, bring in a facilitator who doesn't have a major stake in the solution. Bringing an individual who has little-to-no stake in the matter can help keep your team on track and encourage good problem-solving skills.
Here are a few brainstorming techniques to encourage creative thinking:
Brainstorm alone before hand: Before you come together as a group, provide some context to your team on what exactly the issue is that you're brainstorming. This will give time for you and your teammates to have some ideas ready by the time you meet.
Say yes to everything (at first): When you first start brainstorming, don't say no to any ideas just yet—try to get as many ideas down as possible. Having as many ideas as possible ensures that you’ll get a variety of solutions. Save the trimming for the next step of the strategy.
Talk to team members one-on-one: Some people may be less comfortable sharing their ideas in a group setting. Discuss the issue with team members individually and encourage them to share their opinions without restrictions—you might find some more detailed insights than originally anticipated.
Break out of your routine: If you're used to brainstorming in a conference room or over Zoom calls, do something a little different! Take your brainstorming meeting to a coffee shop or have your Zoom call while you're taking a walk. Getting out of your routine can force your brain out of its usual rut and increase critical thinking.
After you brainstorm with team members to get their unique perspectives on a scenario, it's time to look at the different strategies and decide which option is the best solution for the problem at hand. When defining the solution, consider these main two questions: What is the desired outcome of this solution and who stands to benefit from this solution?
Set a deadline for when this decision needs to be made and update stakeholders accordingly. Sometimes there's too many people who need to make a decision. Use your best judgement based on the limitations provided to do great things fast.
To implement your solution, start by working with the individuals who are as closest to the problem. This can help those most affected by the problem get unblocked. Then move farther out to those who are less affected, and so on and so forth. Some solutions are simple enough that you don’t need to work through multiple teams.
After you prioritize implementation with the right teams, assign out the ongoing work that needs to be completed by the rest of the team. This can prevent people from becoming overburdened during the implementation plan . Once your solution is in place, schedule check-ins to see how the solution is working and course-correct if necessary.
There are a few ways to go about identifying problems (and solutions). Here are some strategies you can try, as well as common ways to apply them:
Trial and error problem solving doesn't usually require a whole team of people to solve. To use trial and error problem solving, identify the cause of the problem, and then rapidly test possible solutions to see if anything changes.
This problem-solving method is often used in tech support teams through troubleshooting.
The 5 whys problem-solving method helps get to the root cause of an issue. You start by asking once, “Why did this issue happen?” After answering the first why, ask again, “Why did that happen?” You'll do this five times until you can attribute the problem to a root cause.
This technique can help you dig in and find the human error that caused something to go wrong. More importantly, it also helps you and your team develop an actionable plan so that you can prevent the issue from happening again.
Here’s an example:
Problem: The email marketing campaign was accidentally sent to the wrong audience.
“Why did this happen?” Because the audience name was not updated in our email platform.
“Why were the audience names not changed?” Because the audience segment was not renamed after editing.
“Why was the audience segment not renamed?” Because everybody has an individual way of creating an audience segment.
“Why does everybody have an individual way of creating an audience segment?” Because there is no standardized process for creating audience segments.
“Why is there no standardized process for creating audience segments?” Because the team hasn't decided on a way to standardize the process as the team introduced new members.
In this example, we can see a few areas that could be optimized to prevent this mistake from happening again. When working through these questions, make sure that everyone who was involved in the situation is present so that you can co-create next steps to avoid the same problem.
A SWOT analysis can help you highlight the strengths and weaknesses of a specific solution. SWOT stands for:
Strength: Why is this specific solution a good fit for this problem?
Weaknesses: What are the weak points of this solution? Is there anything that you can do to strengthen those weaknesses?
Opportunities: What other benefits could arise from implementing this solution?
Threats: Is there anything about this decision that can detrimentally impact your team?
As you identify specific solutions, you can highlight the different strengths, weaknesses, opportunities, and threats of each solution.
This particular problem-solving strategy is good to use when you're narrowing down the answers and need to compare and contrast the differences between different solutions.
After you’ve worked through a tough problem, don't forget to celebrate how far you've come. Not only is this important for your team of problem solvers to see their work in action, but this can also help you become a more efficient, effective , and flexible team. The more problems you tackle together, the more you’ll achieve.
Looking for a tool to help solve problems on your team? Track project implementation with a work management tool like Asana .
In this episode of the McKinsey Podcast , Simon London speaks with Charles Conn, CEO of venture-capital firm Oxford Sciences Innovation, and McKinsey senior partner Hugo Sarrazin about the complexities of different problem-solving strategies.
Podcast transcript
Simon London: Hello, and welcome to this episode of the McKinsey Podcast , with me, Simon London. What’s the number-one skill you need to succeed professionally? Salesmanship, perhaps? Or a facility with statistics? Or maybe the ability to communicate crisply and clearly? Many would argue that at the very top of the list comes problem solving: that is, the ability to think through and come up with an optimal course of action to address any complex challenge—in business, in public policy, or indeed in life.
Looked at this way, it’s no surprise that McKinsey takes problem solving very seriously, testing for it during the recruiting process and then honing it, in McKinsey consultants, through immersion in a structured seven-step method. To discuss the art of problem solving, I sat down in California with McKinsey senior partner Hugo Sarrazin and also with Charles Conn. Charles is a former McKinsey partner, entrepreneur, executive, and coauthor of the book Bulletproof Problem Solving: The One Skill That Changes Everything [John Wiley & Sons, 2018].
Charles and Hugo, welcome to the podcast. Thank you for being here.
Hugo Sarrazin: Our pleasure.
Charles Conn: It’s terrific to be here.
Simon London: Problem solving is a really interesting piece of terminology. It could mean so many different things. I have a son who’s a teenage climber. They talk about solving problems. Climbing is problem solving. Charles, when you talk about problem solving, what are you talking about?
Charles Conn: For me, problem solving is the answer to the question “What should I do?” It’s interesting when there’s uncertainty and complexity, and when it’s meaningful because there are consequences. Your son’s climbing is a perfect example. There are consequences, and it’s complicated, and there’s uncertainty—can he make that grab? I think we can apply that same frame almost at any level. You can think about questions like “What town would I like to live in?” or “Should I put solar panels on my roof?”
You might think that’s a funny thing to apply problem solving to, but in my mind it’s not fundamentally different from business problem solving, which answers the question “What should my strategy be?” Or problem solving at the policy level: “How do we combat climate change?” “Should I support the local school bond?” I think these are all part and parcel of the same type of question, “What should I do?”
I’m a big fan of structured problem solving. By following steps, we can more clearly understand what problem it is we’re solving, what are the components of the problem that we’re solving, which components are the most important ones for us to pay attention to, which analytic techniques we should apply to those, and how we can synthesize what we’ve learned back into a compelling story. That’s all it is, at its heart.
I think sometimes when people think about seven steps, they assume that there’s a rigidity to this. That’s not it at all. It’s actually to give you the scope for creativity, which often doesn’t exist when your problem solving is muddled.
Simon London: You were just talking about the seven-step process. That’s what’s written down in the book, but it’s a very McKinsey process as well. Without getting too deep into the weeds, let’s go through the steps, one by one. You were just talking about problem definition as being a particularly important thing to get right first. That’s the first step. Hugo, tell us about that.
Hugo Sarrazin: It is surprising how often people jump past this step and make a bunch of assumptions. The most powerful thing is to step back and ask the basic questions—“What are we trying to solve? What are the constraints that exist? What are the dependencies?” Let’s make those explicit and really push the thinking and defining. At McKinsey, we spend an enormous amount of time in writing that little statement, and the statement, if you’re a logic purist, is great. You debate. “Is it an ‘or’? Is it an ‘and’? What’s the action verb?” Because all these specific words help you get to the heart of what matters.
Simon London: So this is a concise problem statement.
Hugo Sarrazin: Yeah. It’s not like “Can we grow in Japan?” That’s interesting, but it is “What, specifically, are we trying to uncover in the growth of a product in Japan? Or a segment in Japan? Or a channel in Japan?” When you spend an enormous amount of time, in the first meeting of the different stakeholders, debating this and having different people put forward what they think the problem definition is, you realize that people have completely different views of why they’re here. That, to me, is the most important step.
Charles Conn: I would agree with that. For me, the problem context is critical. When we understand “What are the forces acting upon your decision maker? How quickly is the answer needed? With what precision is the answer needed? Are there areas that are off limits or areas where we would particularly like to find our solution? Is the decision maker open to exploring other areas?” then you not only become more efficient, and move toward what we call the critical path in problem solving, but you also make it so much more likely that you’re not going to waste your time or your decision maker’s time.
How often do especially bright young people run off with half of the idea about what the problem is and start collecting data and start building models—only to discover that they’ve really gone off half-cocked.
Hugo Sarrazin: Yeah.
Charles Conn: And in the wrong direction.
Simon London: OK. So step one—and there is a real art and a structure to it—is define the problem. Step two, Charles?
Charles Conn: My favorite step is step two, which is to use logic trees to disaggregate the problem. Every problem we’re solving has some complexity and some uncertainty in it. The only way that we can really get our team working on the problem is to take the problem apart into logical pieces.
What we find, of course, is that the way to disaggregate the problem often gives you an insight into the answer to the problem quite quickly. I love to do two or three different cuts at it, each one giving a bit of a different insight into what might be going wrong. By doing sensible disaggregations, using logic trees, we can figure out which parts of the problem we should be looking at, and we can assign those different parts to team members.
Simon London: What’s a good example of a logic tree on a sort of ratable problem?
Charles Conn: Maybe the easiest one is the classic profit tree. Almost in every business that I would take a look at, I would start with a profit or return-on-assets tree. In its simplest form, you have the components of revenue, which are price and quantity, and the components of cost, which are cost and quantity. Each of those can be broken out. Cost can be broken into variable cost and fixed cost. The components of price can be broken into what your pricing scheme is. That simple tree often provides insight into what’s going on in a business or what the difference is between that business and the competitors.
If we add the leg, which is “What’s the asset base or investment element?”—so profit divided by assets—then we can ask the question “Is the business using its investments sensibly?” whether that’s in stores or in manufacturing or in transportation assets. I hope we can see just how simple this is, even though we’re describing it in words.
When I went to work with Gordon Moore at the Moore Foundation, the problem that he asked us to look at was “How can we save Pacific salmon?” Now, that sounds like an impossible question, but it was amenable to precisely the same type of disaggregation and allowed us to organize what became a 15-year effort to improve the likelihood of good outcomes for Pacific salmon.
Simon London: Now, is there a danger that your logic tree can be impossibly large? This, I think, brings us onto the third step in the process, which is that you have to prioritize.
Charles Conn: Absolutely. The third step, which we also emphasize, along with good problem definition, is rigorous prioritization—we ask the questions “How important is this lever or this branch of the tree in the overall outcome that we seek to achieve? How much can I move that lever?” Obviously, we try and focus our efforts on ones that have a big impact on the problem and the ones that we have the ability to change. With salmon, ocean conditions turned out to be a big lever, but not one that we could adjust. We focused our attention on fish habitats and fish-harvesting practices, which were big levers that we could affect.
People spend a lot of time arguing about branches that are either not important or that none of us can change. We see it in the public square. When we deal with questions at the policy level—“Should you support the death penalty?” “How do we affect climate change?” “How can we uncover the causes and address homelessness?”—it’s even more important that we’re focusing on levers that are big and movable.
Simon London: Let’s move swiftly on to step four. You’ve defined your problem, you disaggregate it, you prioritize where you want to analyze—what you want to really look at hard. Then you got to the work plan. Now, what does that mean in practice?
Hugo Sarrazin: Depending on what you’ve prioritized, there are many things you could do. It could be breaking the work among the team members so that people have a clear piece of the work to do. It could be defining the specific analyses that need to get done and executed, and being clear on time lines. There’s always a level-one answer, there’s a level-two answer, there’s a level-three answer. Without being too flippant, I can solve any problem during a good dinner with wine. It won’t have a whole lot of backing.
Simon London: Not going to have a lot of depth to it.
Hugo Sarrazin: No, but it may be useful as a starting point. If the stakes are not that high, that could be OK. If it’s really high stakes, you may need level three and have the whole model validated in three different ways. You need to find a work plan that reflects the level of precision, the time frame you have, and the stakeholders you need to bring along in the exercise.
Charles Conn: I love the way you’ve described that, because, again, some people think of problem solving as a linear thing, but of course what’s critical is that it’s iterative. As you say, you can solve the problem in one day or even one hour.
Charles Conn: We encourage our teams everywhere to do that. We call it the one-day answer or the one-hour answer. In work planning, we’re always iterating. Every time you see a 50-page work plan that stretches out to three months, you know it’s wrong. It will be outmoded very quickly by that learning process that you described. Iterative problem solving is a critical part of this. Sometimes, people think work planning sounds dull, but it isn’t. It’s how we know what’s expected of us and when we need to deliver it and how we’re progressing toward the answer. It’s also the place where we can deal with biases. Bias is a feature of every human decision-making process. If we design our team interactions intelligently, we can avoid the worst sort of biases.
Simon London: Here we’re talking about cognitive biases primarily, right? It’s not that I’m biased against you because of your accent or something. These are the cognitive biases that behavioral sciences have shown we all carry around, things like anchoring, overoptimism—these kinds of things.
Both: Yeah.
Charles Conn: Availability bias is the one that I’m always alert to. You think you’ve seen the problem before, and therefore what’s available is your previous conception of it—and we have to be most careful about that. In any human setting, we also have to be careful about biases that are based on hierarchies, sometimes called sunflower bias. I’m sure, Hugo, with your teams, you make sure that the youngest team members speak first. Not the oldest team members, because it’s easy for people to look at who’s senior and alter their own creative approaches.
Hugo Sarrazin: It’s helpful, at that moment—if someone is asserting a point of view—to ask the question “This was true in what context?” You’re trying to apply something that worked in one context to a different one. That can be deadly if the context has changed, and that’s why organizations struggle to change. You promote all these people because they did something that worked well in the past, and then there’s a disruption in the industry, and they keep doing what got them promoted even though the context has changed.
Simon London: Right. Right.
Hugo Sarrazin: So it’s the same thing in problem solving.
Charles Conn: And it’s why diversity in our teams is so important. It’s one of the best things about the world that we’re in now. We’re likely to have people from different socioeconomic, ethnic, and national backgrounds, each of whom sees problems from a slightly different perspective. It is therefore much more likely that the team will uncover a truly creative and clever approach to problem solving.
Simon London: Let’s move on to step five. You’ve done your work plan. Now you’ve actually got to do the analysis. The thing that strikes me here is that the range of tools that we have at our disposal now, of course, is just huge, particularly with advances in computation, advanced analytics. There’s so many things that you can apply here. Just talk about the analysis stage. How do you pick the right tools?
Charles Conn: For me, the most important thing is that we start with simple heuristics and explanatory statistics before we go off and use the big-gun tools. We need to understand the shape and scope of our problem before we start applying these massive and complex analytical approaches.
Simon London: Would you agree with that?
Hugo Sarrazin: I agree. I think there are so many wonderful heuristics. You need to start there before you go deep into the modeling exercise. There’s an interesting dynamic that’s happening, though. In some cases, for some types of problems, it is even better to set yourself up to maximize your learning. Your problem-solving methodology is test and learn, test and learn, test and learn, and iterate. That is a heuristic in itself, the A/B testing that is used in many parts of the world. So that’s a problem-solving methodology. It’s nothing different. It just uses technology and feedback loops in a fast way. The other one is exploratory data analysis. When you’re dealing with a large-scale problem, and there’s so much data, I can get to the heuristics that Charles was talking about through very clever visualization of data.
You test with your data. You need to set up an environment to do so, but don’t get caught up in neural-network modeling immediately. You’re testing, you’re checking—“Is the data right? Is it sound? Does it make sense?”—before you launch too far.
Simon London: You do hear these ideas—that if you have a big enough data set and enough algorithms, they’re going to find things that you just wouldn’t have spotted, find solutions that maybe you wouldn’t have thought of. Does machine learning sort of revolutionize the problem-solving process? Or are these actually just other tools in the toolbox for structured problem solving?
Charles Conn: It can be revolutionary. There are some areas in which the pattern recognition of large data sets and good algorithms can help us see things that we otherwise couldn’t see. But I do think it’s terribly important we don’t think that this particular technique is a substitute for superb problem solving, starting with good problem definition. Many people use machine learning without understanding algorithms that themselves can have biases built into them. Just as 20 years ago, when we were doing statistical analysis, we knew that we needed good model definition, we still need a good understanding of our algorithms and really good problem definition before we launch off into big data sets and unknown algorithms.
Simon London: Step six. You’ve done your analysis.
Charles Conn: I take six and seven together, and this is the place where young problem solvers often make a mistake. They’ve got their analysis, and they assume that’s the answer, and of course it isn’t the answer. The ability to synthesize the pieces that came out of the analysis and begin to weave those into a story that helps people answer the question “What should I do?” This is back to where we started. If we can’t synthesize, and we can’t tell a story, then our decision maker can’t find the answer to “What should I do?”
Simon London: But, again, these final steps are about motivating people to action, right?
Charles Conn: Yeah.
Simon London: I am slightly torn about the nomenclature of problem solving because it’s on paper, right? Until you motivate people to action, you actually haven’t solved anything.
Charles Conn: I love this question because I think decision-making theory, without a bias to action, is a waste of time. Everything in how I approach this is to help people take action that makes the world better.
Simon London: Hence, these are absolutely critical steps. If you don’t do this well, you’ve just got a bunch of analysis.
Charles Conn: We end up in exactly the same place where we started, which is people speaking across each other, past each other in the public square, rather than actually working together, shoulder to shoulder, to crack these important problems.
Simon London: In the real world, we have a lot of uncertainty—arguably, increasing uncertainty. How do good problem solvers deal with that?
Hugo Sarrazin: At every step of the process. In the problem definition, when you’re defining the context, you need to understand those sources of uncertainty and whether they’re important or not important. It becomes important in the definition of the tree.
You need to think carefully about the branches of the tree that are more certain and less certain as you define them. They don’t have equal weight just because they’ve got equal space on the page. Then, when you’re prioritizing, your prioritization approach may put more emphasis on things that have low probability but huge impact—or, vice versa, may put a lot of priority on things that are very likely and, hopefully, have a reasonable impact. You can introduce that along the way. When you come back to the synthesis, you just need to be nuanced about what you’re understanding, the likelihood.
Often, people lack humility in the way they make their recommendations: “This is the answer.” They’re very precise, and I think we would all be well-served to say, “This is a likely answer under the following sets of conditions” and then make the level of uncertainty clearer, if that is appropriate. It doesn’t mean you’re always in the gray zone; it doesn’t mean you don’t have a point of view. It just means that you can be explicit about the certainty of your answer when you make that recommendation.
Simon London: So it sounds like there is an underlying principle: “Acknowledge and embrace the uncertainty. Don’t pretend that it isn’t there. Be very clear about what the uncertainties are up front, and then build that into every step of the process.”
Hugo Sarrazin: Every step of the process.
Simon London: Yeah. We have just walked through a particular structured methodology for problem solving. But, of course, this is not the only structured methodology for problem solving. One that is also very well-known is design thinking, which comes at things very differently. So, Hugo, I know you have worked with a lot of designers. Just give us a very quick summary. Design thinking—what is it, and how does it relate?
Hugo Sarrazin: It starts with an incredible amount of empathy for the user and uses that to define the problem. It does pause and go out in the wild and spend an enormous amount of time seeing how people interact with objects, seeing the experience they’re getting, seeing the pain points or joy—and uses that to infer and define the problem.
Simon London: Problem definition, but out in the world.
Hugo Sarrazin: With an enormous amount of empathy. There’s a huge emphasis on empathy. Traditional, more classic problem solving is you define the problem based on an understanding of the situation. This one almost presupposes that we don’t know the problem until we go see it. The second thing is you need to come up with multiple scenarios or answers or ideas or concepts, and there’s a lot of divergent thinking initially. That’s slightly different, versus the prioritization, but not for long. Eventually, you need to kind of say, “OK, I’m going to converge again.” Then you go and you bring things back to the customer and get feedback and iterate. Then you rinse and repeat, rinse and repeat. There’s a lot of tactile building, along the way, of prototypes and things like that. It’s very iterative.
Simon London: So, Charles, are these complements or are these alternatives?
Charles Conn: I think they’re entirely complementary, and I think Hugo’s description is perfect. When we do problem definition well in classic problem solving, we are demonstrating the kind of empathy, at the very beginning of our problem, that design thinking asks us to approach. When we ideate—and that’s very similar to the disaggregation, prioritization, and work-planning steps—we do precisely the same thing, and often we use contrasting teams, so that we do have divergent thinking. The best teams allow divergent thinking to bump them off whatever their initial biases in problem solving are. For me, design thinking gives us a constant reminder of creativity, empathy, and the tactile nature of problem solving, but it’s absolutely complementary, not alternative.
Simon London: I think, in a world of cross-functional teams, an interesting question is do people with design-thinking backgrounds really work well together with classical problem solvers? How do you make that chemistry happen?
Hugo Sarrazin: Yeah, it is not easy when people have spent an enormous amount of time seeped in design thinking or user-centric design, whichever word you want to use. If the person who’s applying classic problem-solving methodology is very rigid and mechanical in the way they’re doing it, there could be an enormous amount of tension. If there’s not clarity in the role and not clarity in the process, I think having the two together can be, sometimes, problematic.
The second thing that happens often is that the artifacts the two methodologies try to gravitate toward can be different. Classic problem solving often gravitates toward a model; design thinking migrates toward a prototype. Rather than writing a big deck with all my supporting evidence, they’ll bring an example, a thing, and that feels different. Then you spend your time differently to achieve those two end products, so that’s another source of friction.
Now, I still think it can be an incredibly powerful thing to have the two—if there are the right people with the right mind-set, if there is a team that is explicit about the roles, if we’re clear about the kind of outcomes we are attempting to bring forward. There’s an enormous amount of collaborativeness and respect.
Simon London: But they have to respect each other’s methodology and be prepared to flex, maybe, a little bit, in how this process is going to work.
Hugo Sarrazin: Absolutely.
Simon London: The other area where, it strikes me, there could be a little bit of a different sort of friction is this whole concept of the day-one answer, which is what we were just talking about in classical problem solving. Now, you know that this is probably not going to be your final answer, but that’s how you begin to structure the problem. Whereas I would imagine your design thinkers—no, they’re going off to do their ethnographic research and get out into the field, potentially for a long time, before they come back with at least an initial hypothesis.
Hugo Sarrazin: That is a great callout, and that’s another difference. Designers typically will like to soak into the situation and avoid converging too quickly. There’s optionality and exploring different options. There’s a strong belief that keeps the solution space wide enough that you can come up with more radical ideas. If there’s a large design team or many designers on the team, and you come on Friday and say, “What’s our week-one answer?” they’re going to struggle. They’re not going to be comfortable, naturally, to give that answer. It doesn’t mean they don’t have an answer; it’s just not where they are in their thinking process.
Simon London: I think we are, sadly, out of time for today. But Charles and Hugo, thank you so much.
Charles Conn: It was a pleasure to be here, Simon.
Hugo Sarrazin: It was a pleasure. Thank you.
Simon London: And thanks, as always, to you, our listeners, for tuning into this episode of the McKinsey Podcast . If you want to learn more about problem solving, you can find the book, Bulletproof Problem Solving: The One Skill That Changes Everything , online or order it through your local bookstore. To learn more about McKinsey, you can of course find us at McKinsey.com.
Charles Conn is CEO of Oxford Sciences Innovation and an alumnus of McKinsey’s Sydney office. Hugo Sarrazin is a senior partner in the Silicon Valley office, where Simon London, a member of McKinsey Publishing, is also based.
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Nominal Group Technique: Stages, Benefits, Examples
Home Blog Project Management Nominal Group Technique: Stages, Benefits, Examples
The Nominal Group Technique (NGT) is a problem-solving and decision-making process involving group discussions to address an issue and then rating proposed solutions. It is useful in business, project management, and academic settings, with several stages required to maximize its effectiveness. This article explores how NGT is used and its benefits. Regularly updating skills through Project Management professional course online and other certifications can ensure the NGT technique is implemented perfectly, cutting down time and improving quality.
The Nominal Group Technique (NGT) generates ideas and reaches consensus, developed by Andre Delbecq and Andrew Van de Ven in the late 1960s. NGT involves four steps: brainstorming, idea reduction, idea prioritization, and consensus building. Participants generate ideas, reduce the list, rank the remaining ideas, and work together to reach a consensus. NGT is effective for idea generation but may not suit complex problems requiring critical thinking and analysis.
1. product development.
The product development process is full of important decision points, from deciding which features to include in a new product to deciding on a go-to-market strategy. The nominal group technique can be used at each stage of the product development process to ensure that all stakeholders have a say in the decisions. For example, NGT can gather input from engineers, designers, marketers, and salespeople on what features should be included in a new product.
Generating ideas for improving customer service can be challenging, especially if your team is stuck in a rut. The nominal group decision-making technique jumpstarts the brainstorming process by soliciting input from customer service reps, managers, and customers. Once you've collected a list of ideas, you can use NGT again to prioritize which ideas are worth pursuing.
From choosing the right mix of channels to determining your budget allocation, many important decisions are needed when planning a marketing campaign. The nominal group technique helps you make these decisions by gathering input from your marketing team and other stakeholders, such as salespeople and finance professionals.
Human resources strategies must align with the overall business strategy to be effective. The nominal group technique in project management assists you in developing an HR strategy that meets the needs of your business by soliciting input from employees, managers, and executives. This input can be used to develop an HR strategy that meets the needs of your business while also being achievable and realistic.
To have a detailed insight into the NGT process and its applications, you must have the expertise to align with the trends of the changing market landscape.
The Nominal Group Technique (NGT) is a structured brainstorming process that encourages all group members to contribute their ideas equally. This decision-making technique can generate ideas, solve problems, or make decisions. There are four stages to the Nominal Group Technique:
The technique is often used in business settings but can also be applied in other areas, such as education and healthcare. Here's a look at how NGT works and how it can be used to achieve success:
In the first stage of the NGT, each group member brainstormed independently for a set period (usually 5-10 minutes). During this time, members are encouraged to generate as many ideas as possible without judging or critiquing them.
Once the brainstorming period is over, each member now ranks their ideas from most to least important. Each idea is then given a score based on its rank; for example, an idea that is ranked first would receive a score of 4 (if there are 4 members in the group), while an idea that is ranked last would receive a score of 1.
The next stage is to discuss the ideas that received the highest scores. Members should try to reach a consensus on which ideas are most promising or have the most potential.
In the final stage, the group decides how to move forward with the ideas generated during the brainstorming session. This may involve further discussion, refinement of ideas, or development of a plan of action. The NGT is one of the flexible group decision-making techniques that can be adapted to fit the needs of any group; it is an especially useful tool for groups that are trying to generate new ideas or solve complex problems.
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The beauty of the NGT is that it can be adapted to fit any situation where you need to make a decision as a group. Here are just some of the ways it has been used:
The Nominal Group Technique (NGT) is a tool that can be used to generate ideas and reach a consensus. It is particularly helpful when there is a need to explore a complex issue or when there are competing perspectives. NGT can be used with a small group of people or adapted for larger groups. The NGT decision-making technique involves four steps: idea generation, round-robin voting, ranking, and discussion.
After each step, the NGT group facilitator will summarize the results and see if there is consensus. If not, the group will continue to the next step. NGT is an effective tool for reaching a consensus on complex issues, and it can be adapted to different group sizes and needs.
The Nominal Group Technique can be used in various settings, from the classroom to the boardroom. When used correctly, it can help groups to generate ideas, reach a consensus, and make decisions. However, not every group is well suited to using NGT. In general, small groups (5-10 members), diverse and have a clear purpose, are more likely to benefit from using this technique.
Additionally, groups that have difficulty generating ideas or reaching consensus may also find NGT to be helpful. If you are unsure whether your NGT group would benefit from using it, it is best to consult an expert. With the help of a skilled facilitator, you can ensure that your group makes the most of this powerful tool.
The key advantage of NGT is that it allows all group members to contribute their ideas without being influenced by others. This makes it ideal for situations where there is a need to explore many different options or to reach an agreement on a complex issue.
To use NGT, gather a group of people and give each a pen and paper. Explain that the goal is to generate as many ideas as possible on the given topic. Each person should write down their ideas independently, without discussing them with others.
Once everyone has finished, the facilitator should collect all ideas and read them aloud. The group should then vote on their favorite ideas, with the most popular ones recorded for further discussion. NGT can generate ideas on almost any topic, making it a valuable tool for individuals and groups.
This Nominal group technique can be used in various settings, including businesses, schools, and community organizations. One of the key benefits of the nominal group technique is that it encourages all group members to participate in the discussion.
This technique can also help to identify the group's most popular ideas and any areas of disagreement. Additionally, the nominal group technique can prioritize ideas and create action plans. As such, it is an essential tool for any group that wants to work together effectively.
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The Nominal Group Technique (NGT) is a structured way for a group to generate ideas and reach a consensus. It is particularly useful for groups who may have difficulty reaching an agreement or when you want to ensure that all members have an equal opportunity to contribute. The technique involves six steps:
The basic procedure of nominal group technique steps is here below:
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The nominal group technique (NGT) is a facilitation method used to generate ideas and reach a consensus. The process involves a small group of people coming together to discuss a topic, with each person sharing their ideas independently. Once everyone has had a chance to share their thoughts, the group brainstorms possible solutions or courses of action.
The NGT is an effective way to generate new ideas and achieve consensus because it allows everyone in the group to have their say without the pressure of coming up with an idea on the spot.
Additionally, the independent sharing of ideas helps prevent the group's dominant voices from overwhelming the conversation. However, it is important to note that the NGT is inappropriate for all situations. For example, if time is limited or there are already strongly-held opinions in the group, another facilitation method may be more effective.
Ngt advantages.
This NGT process is particularly useful when many stakeholders have diverse opinions or when the topic is sensitive and people are reluctant to share their views publicly. Some of the main nominal group technique advantages are that it is:
If you are considering using NGT in your next meeting or facilitation sessions, keep in mind that it is important to have a clear objective and focus for the group and to give participants enough time to generate and discuss their ideas. With careful planning and facilitation, NGT can be a powerful tool for generating new ideas and reaching consensus.
Although the nominal group technique is a highly effective decision-making tool, it does have a few potential disadvantages.
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The Nominal Group Technique is an extremely beneficial tool that can be used in various ways to improve communication and decision-making. By understanding the different stages of the technique, as well as the benefits and examples associated with it, you, too, can start using NGT in your work. Take KnowledgeHut Project Management professional course online and get acquainted with the latest concepts and strategies on Nominal Group techniques in project management.
There are four stages to the Nominal Group Technique:
The Nominal Group Technique is a tool used to help groups generate ideas and reach a consensus. It is often used in business meetings, classrooms, and research groups. The technique involves asking participants to brainstorm ideas independently and then share them with the group. Once all ideas have been shared, the group votes on the best ones. The Nominal Group Technique is an effective way to generate many ideas and reach a consensus within a group.
The Nominal Group Technique (NGT) is a process that allows a group of people to generate ideas and reach consensus on a particular issue. The technique is often used in business settings, as it can help to promote creativity and collaboration among employees. Some common examples of NGT include Product Development, Customer Service Improvement, Marketing Campaign Planning, Human Resources Strategy Development, etc.
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From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.
In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.
A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.
Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.
The problem-solving process involves:
Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.
Several mental processes are at work during problem-solving. Among them are:
There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.
An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.
In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.
One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.
There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.
Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.
If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.
While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.
A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.
This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.
In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.
Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .
Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.
If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:
Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:
In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:
You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.
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By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."
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Proven problem solving techniques such as those outlined below can guide your group through a process of identifying problems and challenges, ideating on possible solutions, and then evaluating and implementing the most suitable.
Learn about group problem-solving, including what it is, why it's beneficial, how the process works and how you can use this practice effectively in your work.
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Nominal group technique (NGT) is defined as a structured method for group brainstorming that encourages contributions from everyone and facilitates quick agreement on the relative importance of issues, problems, or solutions. Team members begin by writing down their ideas, then selecting which idea they feel is best.
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