problem solving workshop singapore

Advanced Learning Singapore

• [email protected]
• Mon - Fri: 9:00am - 5:00pm (except Singapore Public Holidays)

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2-Day Systematic Approach to Solve Problems and Make Decisions Course

Course overview.

This course is created, owned, and trained by its original creator,  Ms. Swing Goh. Learn from the original creator.

Effective decision makers are exceptional individuals who are capable of determining and selecting the best choice from numerous alternatives. Effective problem solvers do not hide from issues, they thrive in finding solutions where others struggle.

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this two-day workshop, learners will receive training in applying problem solving to help decision making, how to identify appropriate solutions, how to use creativity, evaluating situations and people, predicting outcomes and more.

Upon completion of the course, learners will be able to:

• Increase awareness of problem-solving steps and problem-solving tools
• Distinguish root causes from symptoms to identify the right solution for the right problem
• Improve problem solving and decision-making skills by identifying individual problem-solving styles
• Think creatively and work towards creative solutions
• Recognize the top ten rules of good decision-making

Who Should Attend

This workshop is suitable for front line managers, team leaders, quality assurance engineers, supervisors and productivity champions responsible for problem-solving or initiating productivity improvement programs.

Methodology

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.

Course Information

SGD 810.00 (Nett)

Absentees will be charged the full course fees

9:00am to 5:00pm (14 hours)

On group request only

ALS reserves the right to reschedule, postpone or cancel any course, change the venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.

Why Learn With Us?

Course Outline

1. definitions.

• Understanding problem solving and decision making
• Importance of creative thinking in problem solving
• Individual versus team effort – the pros and cons
• The DRIVE Methodology
• Identify the presence of a problem
• Create a problem statement
• Analyze and understand the problem
• The Problem-Solving Toolkit – 7 QC tools
• Collect data to understand the problem
• Review the situation to understand the background of the problem

4. Identify

• Discover the possible causes surrounding the problem
• Analyze and identify the root causes
• Generate possible solutions
• Determine a decision-making approach for solution selection
• Conduct evaluation to simulate improvement options
• Validate if determined solution will bring desired results
• Implement the selected solution using action plan
• Review effectiveness of implemented solution
• Follow-up on results for standardization or modification of solution

Our Dedicated Trainer - Ms. Swing Goh

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and products for her multinational customers; all these were made possible by her vast experience and strong technical knowledge in the fields of HDD product technology and competition. She was also the focal point for communication on customer or quality issues, technical impact assessment on quality issues, and hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.

More Courses By Swing

Adapt, Evolve and Change – Embracing Changes in an Ever-Transforming Work Environment Course

Awaken Your Customer Service Senses Course

Error Proofing Your Processes, Products and Services Course

Managing Conflict and Confrontation the Less Stressful Way Course

Nurturing Your Creative Brain Course

Proactive Failure Management using FMEA (Failure Mode Effect and Analysis) Course

Problem Solving The 8D (Disciplines) Approach Course

Quality Control Tools for Data Analysis and Problem Solving Course

Quick Guide for Supervisory Management Roles Course

Reducing Stress While Optimizing Your 24/7 Course

Service Excellence with a ‘WOW’ Course

Systematic Approach to Solve Problems and Make Decisions Course

The Art of Technical Writing Course

The CRM (Customer Relationship Management) Way to Long Lasting Relationship Course

The Fundamentals Of Business Process Reengineering — Don’t Wait for Something to Be Broken to Fix It! Course

The Real Approach (and Human Side) of Project Management Course

Uncover Your Communication Power Towards Greater Understanding Course

Understanding How To Be LEAN (Not Just for Manufacturing Industry) Course

Working with Multi-Generational Colleagues Course

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Problem Solving and Decision Making Training

• Learning Outcomes
• Course Outline
• For Your Team
• Micro Learning

Problem solving and decision making are essential skills for both your career and your personal life in Singapore. Each day we are all faced with a range of problems and decisions that need a thoughtful and rational reaction.

With PD Training’s Problem Solving and Decision Making training course, you’ll learn skills like how to identify options, conducting research, weighing various options, applying problem-solving steps and tools, identifying appropriate solutions and making rational decisions based on facts and good judgment.

This Problem Solving and Decision Making training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a  group quote .

Your Learning Outcomes

This short and dynamic training course is the fastest way to develop skills in effective decision making so that goals can be reached on time, every time.

After completing this course, participants will have learned to:

• Apply problem-solving steps and tools
• Analyze information to clearly describe problems
• Identify appropriate solutions
• Think creatively and be a contributing member of a problem-solving team
• Select the best approach for making decisions
• Create a plan for implementing, evaluating, and following up on decisions
• Avoid common decision-making mistakes
• Understand problem-solving
• Make correct and timely decisions
• Use problem-solving model and toolkit
• Use SWOT Analysis
• Make good group decisions
• Analyze and select solutions
• Plan and organize

from 12 responses

PDT Training specialise in:

Live Online

Face-to-Face

Plus the workshops are always tailored to your current context

"This course is useful to enhance my problem solving skills. It helps me in my daily contact with customers." Heraeus Materials Singapore Pte Ltd

Plus you’ll also receive:

Money Back Guarantee

If you’re not happy with the outcomes from the course we offer a money back guarantee

REACH Profiles

For every participant valued at $199 each

Sick Day Safety Net

No one left behind with our 1/2 price re-run promise

Development Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Problem Solving and Decision Making Training Now

Effective decision makers in Singapore are exceptional individuals who are capable of determining and selecting the best choice from numerous alternatives. Effective problem solvers don’t hide from issues, they thrive in finding solutions where others struggle.

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this Decision Making Training Course, participants receive training in applying problem solving to help decision making, how to identify appropriate solutions, how to use creativity, evaluating situations and people, predicting outcomes and more.

Having a process to work through can take the anxiety out of problem-solving and make decision-making easier. That’s what this two-day workshop is all about.

Course Outline for Problem Solving and Decision Making Training

• Introduction
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Getting Real

• Pre-Assignment Review

Definitions

• Defining Problem Solving & Decision Making
• Problem Identification
• Eight Essentials to Defining a Problem
• Problem Solving in Action

The Problem Solving Model

• Model Overview
• Real Problems
• Phase Three

Making Decisions

• What it Means
• Types of Decisions
• Facts vs. Information
• Decision-Making Traps

The Problem Solving Toolkit

• The Basic Tools
• The Fishbone
• Degrees of Support
• Creative Thinking Methods
• Brainstorming & Brainwriting
• More Methods

Making Good Group Decisions

• Working Toward the Decision
• Avoiding Fatal Mistakes
• Decision Information
• Individual Actions Steps
• Group Planning
• Exercise Debrief

Analyzing & Selecting Solutions

• Selecting Criteria
• Creating a Cost-Benefit Analysis

Swotting Up

• SWOT Analysis
• Individual Analysis

Planning & Organizing

• Follow-Up Analysis
• Adapt, Close & Celebrate

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

• AT YOUR WORKPLACE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

• Invite people to training
• Sign In Sheet
• Generate Branded Course Flyers
• PDF’S of Certificates
• Collects and Reports Feedback
• Complete Results Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today., outstanding learning that people can do in the flow of work.

• Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
• Rigourous review process
• Only $11.00 per course per person per year
• Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Leadership and Strategy Courses Category

Creative Problem Solving and Decision Making Creativity and Innovation

Course registration please select whether you are applying as a self or company sponsored participant, self sponsored for self sponsored individuals, company sponsored for participants who are sponsored by their company.

Course Dates

Key Information

• Members enjoy a 15% discount before GST
• Group Discount (3 or more participants) - 10%
• Course fees updated with 9% GST for 2024

Funding Available

• COMPANY-SPONSORED PARTICIPANT SDF GRANT REIMBURSEMENT (Non-WSQ) SDF Grant Amount: S$28.00 Course Reference No.: TGS-2017500011  
• INDIVIDUAL PARTICIPANT SkillsFuture Credit (Individual Singaporean aged 25 and above) Pre-approved SkillsFuture funding of S$500.00

Click HERE for more info on SkillsFuture.

Programme Details

Introduction

Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem creatively.

This two-day problem-solving workshop should help participants to enhance their skills in finding sustainable solutions and learn new approaches in problem-solving and decision making.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Interpret key terminologies used in problem-solving and decision-making process
• Apply a structured six steps approach toward problem-solving and decision making
• Gather information on a perceived problem
• Write a workplace problem statement or problem definition
• Analyse and identify the root causes of the problem at the workplace
• Produce multiple solutions using creative or innovative thinking techniques to generate ideas to solve workplace problems
• Select the suggested solutions using various techniques for the most feasible one to implement
• Work out an implementation action plan to resolve the problem
• Evaluate the effectiveness of the implemented solution

Who Should Attend

All levels of Managers, Executives and Engineers

Programme Outline

Module 1: Introduction to Problem Solving

Module 2: Key Terms and Definitions (Problem Solving)

Module 3: Common Symptoms; Problem relating to and affecting others and impact on an organisation

• Group Discussion

Module 4: Information gathering on perceives problem

Module 5: Identifying Root Causes

• Three Methods
• Group discussions

Module 6: Generating “Solution Ideas” using creative thinking

• What is Creative Thinking?
• Turning mind towards creativity thinking

Module 7: Solution Seeking Ideas and Creative Thinking Techniques

• Force Field Analysis
• Seven Rules of Brainstorming
• ‘How to’ Concept
• Scamper Technique
• What if Statements
• Affinity Diagram
• Brain Writing
• Six Thinking Hat
• Duncker Diagram
• Lotus Blossom Technique
• Group Discussions

Module 8: Evaluate Each Solution Ideas for Possible Solution to Root Cause of a Problem

• Testing the Solutions Using Four R’s
• Decision Tree
• Cost/Benefits Analysis
• Setting Criteria’s
• Decision Matrix

Module 9: Implementation, Action Plan and Follow–up

Evaluating for Effectiveness

Methodologies

Interactive sessions with group discussions and presentations. Video clip presentation and mini-lectures.

Programme Trainer

Francis Claudius has more 25 years of training experience. He was a professional trainer facilitator and an in-house training consultant.

• Associate Trainer and Assessor for the Employability Skills(ES)
• Work Skills Qualifications (WSQ) Training Programmes

As trainer and facilitator, he has an interest in human development to excel in their work or personal life as well. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication as well as engaging participants to contribute ideas and their experiences too to add value for the benefit of all participants.

He is also a good speaker with strong vocal strength. He has participated in topics presented in the events of the International Association of Master Trainer (IAMT). He had received a Bronze Certificate for being the Best Presenter He holds a Competent Toastmaster and Competent Leader Award from the Toastmasters International.

Course Enquiry

If you are interested in this corporate programme, please complete the following form and one of our representatives will get back to you as soon as possible.

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Quick Information

Contact details.

  +65 6842 6666    [email protected]

Problem Solving and Decision Making Workshop

Learn problem solving skills, by defining and analysing the real problem and develop and implement a solution, introduction.

We are all faced with problems and have to make decisions on a daily basis. To solve problems effectively, we need to drill down through the symptoms to the underlying causes. Problem-solving involves both analytical and creative skills.

This one day program allows participants to learn the fundamentals of problem-solving skills, which include defining the root problem, analyzing the problem, selecting and developing a solution as well as evaluating the implemented solution.

Participants will have the opportunity to apply the techniques learn to real problems which can be applied on their job.

(Face-to-face training has resumed with safe distancing and precautionary measures undertaken at our hotel venues which are certified SG Clean. We will continue to adopt a small class size for all our courses)

Course Details:

• Learn to detect a problem before it escalates

• Using Problem Solving Model to problems resolution

• Ability to gather and evaluate information prior to brainstorming

• Making sound decisions based on criteria selection

• Evaluate and make changes to the implemented solutions

Learning Outcomes

Participants completing the course will be able to:

• Anticipate and identify problems prior to escalation

• Identify the sources for gathering information and the types of information required

• Apply Problem Solving Model to generate solutions.

• Analyze the generated solutions and make the comparison

• Make appropriate decisions based on criteria selection.

• Develop action plans to implement the solutions and how to evaluate them

I. Understanding Problems

• How does the problem occur?

• What is a problem?

• How problems affect an organisation?

• Understand your mindset in problem-solving

II. The Problem Solving Model

III. Detecting Potential Problems

• Identify the symptoms of possible problems

• Problems vs goals

• Single problems vs multiple problems

• Barriers in problem solving

IV. Gathering Information

• Types of information and where to get them

• How to analyze the gathered Information

V. Identify Possible Solutions 

• Techniques in idea generation

• Convergent vs divergent thinking

• Time management in problem solving

• Case Activity and discussion

VI. Problem Solving Models  

• Questioning and Elimination Techniques

VII. Selection and Decision Making

• Evaluation of ideas through possible criteria

• The implementing Process

• Know your objectives

• Performance Measurement Index

• Developing Action Plan

• Barriers in Implementation

• Evaluate and Modification

VIII. Case study and discussion

Who should attend

• This workshop is meant for all Executives and Supervisors who wish to enhance their Problem-Solving and Decision-Making techniques.

Carina Tien has over 20 years of corporate experience in various multinational companies. Her experience and exposure include customer relations, human resources, training & development, sales administration, secretarial, advertising and business development.

Carina is a Certified Corporate Trainer specializing in communication skills training and an expert in voice coaching. Her areas of focus include Business Etiquette, Problem Solving, Conflict Management, Interpersonal Skills, Assertive Skills, Goal Setting and Personal Effectiveness, Customer Service and Handling Difficult People/Customers. She has conducted numerous workshops for both MNCs and SMEs in the past years and has been interviewed in the media such as Singapore’s News Radio 93.8 Live and Pop Radio Station 933. Carina also contributes articles to the Straits Times Career Guide.

A powerful presenter, Carina takes a keen interest in research and development of workshops, keeping in mind participants’ various organizational behaviours and work habits. Her conviction with regard to potential in every human being to excel beyond his imagination is very strong and forms the basis of her training. The key to success is our belief in ourselves. She evokes a positive self-response within individuals so that they start believing in their own capabilities. It gives her immense pleasure to witness her audience’s paradigm shift during and after the workshops. Her mission in life is to assist individuals to flourish and progress even during extreme stress and adverse circumstances and to be a source of positivity and inspiration for the community and colleagues around them.

Carina has a Degree in Business & Human Resource Management. She also has Diplomas in Communication Studies, Advertising, Business Administration, Image Consulting, and in Teaching English to Speakers of Other Languages (TESOL), as well as a Professional Diploma in Cognitive Behavioural Therapy, a Certificate in Practical Counseling as well as an Advanced Certificate In Training & Assessment (ACTA).

Carina is a Certified Master Life Coach and NLP Practitioner and is effectively bilingual in English, Mandarin and local dialects.

Administrative Details:

Scheduled Dates

• Date to be advised  (1 st Run)

• S$ 450 per participant

• S$ 400 per participant for 2 or more participants from the same organisation

Duration / Venue

• 9 am - 5 pm

• Hotel seminar room

Refreshments

• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Certification

A Certificate of Attendance will be awarded at the end of the workshop.

REGISTRATION FORM

Please use this form to register for our hrm skills workshops..

Name* (Contact Person)

Work Email Address*

Contact Number*

Company Name*

Course Title*

Course Date*

1. Participant's Full Name*

Participant's Designation*

Participant's Nationality*

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Participant's NRIC/FIN/PASSPORT*

Participant's Date of Birth* (DD/MM/YYYY)

Participant's Email Address*

Participant's Mobile Number*

2. Participant's Full Name

Participant's Designation

Participant's Nationality

Participant's NRIC/FIN/PASSPORT

Participant's Date of Birth (DD/MM/YYYY)

Participant's Email Address

Participant's Mobile Number

3. Participant's Full Name

Course Payment:

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Invoicing Details: (Address)

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* Please note that the participant’s particulars will be shared with SSG (SkillsFuture Singapore) for the post-training TRAQOM (Training Quality and Outcome Measurement) survey.

STILL NOT SURE? CALL US

(65) 6337-7516 or 6338-8487, 9 am to 5 pm, mondays to fridays, registration admin.

You can register online for any of HRM SKILLS Workshops using the Registration Form or send an email to [email protected] or [email protected]

The information we require for email registration is as follows:

• Course Title & Date
• Participant's Full Name, NRIC/FIN, Email Address, Mobile Number
• Organisation, Company Name or Self-Sponsored
• Contact Person (If different from Participant)
• Contact Number

Past Participants:

Past participants' comments, past participant organisations.

• Executive Development »
• Course Detail

Creative Problem Solving and Decision Making NEW

Introduction

The new mantra of today’s successful organization is to “innovate or die an untimely death.” Flipping through the newspapers, it is obvious that being a large and well-established firm does not ensure survivability. The key to longevity is being able to constantly and consistently innovate around the disruptions that occurs both tangibly and intangibly. Competition is abundant and to survive you need to learn come up with new and innovative ideas to avoid becoming redundant.

This workshop is designed to help you acquire the knowledge, skills and attitude for greater innovation, and to follow a systematic approach to make the right decision relating to the possible solutions.

Filled with experiential activities, role-plays and case studies, you will be immersed in a conducive environment to disrupt and create, debate and improve. By attending this workshop, participants will be equipped with a toolbox packed with problem solving tools, and start helping your organisation to continually innovate in every aspect.

Learning Objectives

At the end of the workshop, participants will be able to:

● The significance of innovation: why it’s the core of business ● Understanding our brain and creativity: nature or nurture? ● The 6 main roadblocks of creativity ● Improving creativity through Tina Seelig’s Innovation Engine ● 3 powerful tools for problem analysis ● 3 effective tools for results definition ● 3 innovation techniques for creative problem solving ● Systematic approach to decision making and selecting the best solution to implement

Course Content

Module 1: Helping the participants to tune in mentally

Module 2: Why is learning to innovate critical for business?

Case studies of successful companies ● Video case studies ● Group discussion ● Trainer debrief

Module 3: Understanding our brain and creativity: nature or nurture?

Creativity is not something intangible, it’s tangible and can be improved with practice, much like language, sports and music ● Trainer sharing ● Physical exercises

Module 4: Roadblocks of creativity Understanding the 6 main roadblocks of creativity as a starting point

● Group discussions and presentations ● Trainer sharing

Module 5: Tina Seelig’s Innovation Engine Learning about the Innovation Engine and how to apply it to overcome the roadblocks

● Video demonstration ● Group discussion ● Trainer sharing

Module 6: Problem analysis 3 tools to analyse problems correctly ● Inter-group creative competition

● Trainer-facilitated group debrief ● Lecture on the 3 tools ● Practising to use the 3 tools   Module 7: Innovation techniques 3 innovation techniques for creative problem solving ● Experiential learning

● Trainer-facilitated group debrief ● Lecture on the 3 techniques ● Practising to use the 3 tools

Module 8: Making the right decision to select the best solution to implement

Understanding and applying a systematic approach to selecting the best solution among all options generated

● Personal hands-on exercise ● Group presentation ● Trainer-facilitated debrief

Module 9: Closing Answering final questions ● Participant sharing: greatest takeaway

● Crafting an action plan ● Certificates and group photo

Methodology:

This is a highly interactive and result-oriented workshop with hands on activities to stimulate the thinking process of the participants and hone their creative problem skills. There will be short and energetic group discussions, video demonstration and lots of practical hints and tips provided by the trainer.

Trainer Profile

Charlene Teo

Charlene Teo  has been engaged in diverse people-related industries for more than 30 years ranging from the hospitality industry to education and psychotherapy.

She spent 14 years with the Singapore Airlines, and she conducted many training programmes for new crew on how to conduct service on board flights as well as how to handle difficult situations.

Charlene  was selected to participate in the tri-partite alliance of Singapore Airlines, Swissair and Delta Airlines, where she was posted to Zurich to promote the alliance on board Swissair flights. She attended comprehensive training on Swissair in-flight service operations and had an invaluable insight into the makings of a competitive top airline - Swissair. As part of the SIA outreach programme, she also conducted career guidance talks in various Secondary Schools

Understanding and anticipating passenger’s needs is an integral part of the SQ Service. Her experiences with Singapore Airlines has equipped her with the skill to provide the highly acclaimed Service with Quality.

As a Master Practitioner of Neuro-Linguistic Programming, Charlene has adopted the practices of NLP in her psychotherapy work as well as in her training programmes. She has conducted workshops introducing NLP to parents in family education and to  working professionals for NLP at the workplace. She empowers her clients in fostering better relationships through an understanding of neuro-linguistics.

Charlene is a certified in various Mindfulness programmes, she received extensive training from the various trainers from University of Oxford Mindfulness Centre, UK as well as from Steve Hickman of the Centre for Mindfulness-Self Compassion, USA. She had also attended various Summer School programmes in Oxford under the tutelage of Professor Mark Williams and Professor Willem Kuy

As a clinician, Charlene is a registered Clinical Supervisor with the Singapore Association for Counselling. She is also a certified Transactional Analysis Advanced Practitioner with the US Transactional Analysis Association (USTAA).

As an Adult Educator, Charlene conducts training in Service Excellence as well as Service Leadership and Management (Certificate, Advanced Certificate, Diploma, Advanced Diploma and Degree Programme – BathSpa University, UK), Transactional Analysis, Mindfulness-Based Programmes, Neuro-Linguistic Programming in Relationship Building, Counselling and Clinical Supervision.

At the onset of COVID-19, Charlene was the first trainer to kickstart the conversion of training to the online platform fora local training agency   She is also involved in courseware development and training programmes for the Social Service Institute.

Charlene holds the CELTA certification and is able to teach English to students of foreign languages especially in the context of Workplace English or Business English.

The class offers in-class or virtual learning

• Time: 9am - 5pm
• MIS Member enjoy 10% Discount
• Register for 8 or more participants to enjoy 10% Group Discount

• Leading through Change
• Managing Stakeholders
• Influencing Skills
• Facilitation Skills
• Presentation Skills
• Organisational Savvy
• Managing Time and Priorities
• Creative Problem-Solving for Better Decision-Making
• Leading and Managing Teams
• Managing Conflict
• Thriving Under Pressure
• Managing and Communicating Up
• Leading Your Organisation
• Fostering Psychological Safety To Empower Your Teams
• Mastering the Art of Giving and Receiving Feedback

Creative Problem-Solving for Better DECISION-MAKING

Overall aim:.

This leadership training programme aims to introduce fundamental skills, tools, and techniques needed by professionals to identify and solve problems in an increasingly complex and rapidly-changing business environment, especially in Singapore . Participants learn how to resolve problems and issues in a more effective and creative manner and apply their learnings to their own real-work problems/situations during the workshop.

How you benefit:

• Appreciate the need for creativity in problem-solving
• Identify organisational and personal barriers to using creative approaches
• Understand and utilise a 4-step problem-solving model
• Appreciate a range of tools and techniques available to each of the 4 steps and identify the most appropriate tool to use
• Apply the tools to real work problems/situations

Programme Outline:

• Exploring typical problem-solving approaches
• Understanding the need for creative approaches
• Organisational and personal barriers to using creativity
• Practising different thinking techniques such as Thinking Styles: Convergent vs. Divergent Thinking and De Bono’s Six Thinking Hats
• Applying the 4-Step problem-solving model
• Understanding and using tools such as Why Laddering, 5W 1H, the KJ Method, Fishbone diagrams, replacing key words, etc.
• Generating a wide range of potential solution using tools such as brainstorming, analogy, reversal, cartoon storyboard, what if, super-hero, etc.
• Objectively evaluating all potential solutions using tools such as sorting, rating, potentials, five-finger consensus, the $1,000-dollar test, etc.
• Applying tools such as force field analysis, stakeholder-mapping/analysis, feasibility/attractiveness matrix, etc. to select the best solution
• Addressing stakeholders’ concerns and expectations in overall decision-making process
• Identifying and managing risks

Who should attend:

New managers, mid-level managers, and individual contributors looking to develop decision-making skills using a creative thinking process.

Speak to us for more information on our programmes, or if you wish for us to customise one for you.

What We Can Do For You

• Our Philosophy
• Leadership Training & Development
• High Performance Learning Journey
• Our Methodology
• Fresh From The Oven

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  Regus MBFC Marina Bay Financial Centre Tower 3 12 Marina Boulevard Level 17 S018982

  +65 9100 5995

  +65 6809 5000

  +65 6809 5001

  [email protected]

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PROBLEM SOLVING (INTERMEDIATE)

Course overview

Self-Management

Course date

13-11-2024 to 13-11-2024

Course type

Instructor-Led

(including GST)

Course Fee GST 9% : $436.00

Funding/Subsidy

SkillsFuture Credit

SkillsFuture Funding

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Course Overview

When an organisation goes about to achieve its mission, it does so in an environment of unknowns and variables. Despite the best intention and effort, it will encounter problems. Things may fall short for customers. Operation constraints can affect the process and output. Unexpected events such as supply chain disruptions, natural disasters and world events can all throw a spanner in the works. Problems may be encountered by various functions and roles. Failure to solve problems effectively can slow down the business, even hurt an organisation’s reputation.

Problem solving skills is therefore important for organisations to find solutions to unexpected situations. It combines analytical and creative thinking to deal with business challenges. It also affords learning about cause and effect, and allows organisations to mitigate future challenges. At the individual level, it equips employees with valuable skills in listening, communicating and collaborating with one another. It provides employees a sense of satisfaction and pride from the ability to solving problems and contributes to the mission and vision of the organisation.

Course benefits

The course, Problem Solving, is a critical core skill endorsed by SkillsFuture Singapore. It supports learners in getting their team members to develop problem solving practices. It provides learners with the tools to perform root cause analysis. It equips learners with big picture thinking and the techniques to develop potential solutions. It helps learners to test solutions and determine risks and constraints. It provides learners with the techniques to evaluate and prioritise solutions, and engage stakeholders to secure buy-in. When learners apply these competencies, they will be able to contribute to problem solving at the workplace and enable the organisation to meet stakeholders’ objectives.

Course outline

Pre-read: Personal Mindset

• Introduction to learning and unlearning for Good Work 

• Unlearn to Learn 

• Influences on Mindset

1: Define the problem

• Pitfalls of problem solving

• The innovative problem solving process

• Root cause analysis tools

• Defining the objective

2: Create and consider many options

• Facilitation techniques

• Data gathering

• Develop big picture thinking

• Quantitative and qualitative methods

3: Test options

• Identifying and prioritising your riskiest assumptions

• Risk assessment matrix

• Prototyping

• Experimenting and user testing

4: Choose a solution based on defined criteria

• Comparison matrix and analysis

• Prioritisation framework

5: Implement, refine and repeat

• Measuring what matters

• Stakeholder analysis matrix

• Stakeholder engagement techniques

• Present and pitch

Course runs

Who should attend?

Level 2 - Supervisor, Executive, & Emerging Managers Level 3 - New Managers Level 4 - Managers

Programme leader

Mapped to Critical Core Skills – Thinking Critically – Problem Solving (CCS-PRS-I002-1)

Programme Fees

Full Course Fee: $ 436 (incl of 9% GST)

Nett Fee (after funding) *:

For Employer Sponsored Participants:

SME: $ 156 Non-SME: $ 236

For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:

40 years old and above

(Singapore Citizen only): $ 156

For Self Sponsored Participants:

SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only

Inclusive of 9% GST (GST is based on Full Course Fee)

*Terms and conditions apply

Programme Executive In Charge : Patricia Lee

Telephone : 62489447

Email : [email protected]

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PDCA Problem solving  workshop

A Systematic Approach to Problem Solving.

Description

Embark on a transformative journey of problem-solving mastery with our immersive PDCA (Plan-Do-Check-Act) workshop. Delve into the foundational principles, including key concepts like problem identification, the problem-solving funnel, and the philosophy driving effective solutions. Explore how problem-solving impacts productivity and the organizational benefits it brings.

Focus on the core of the workshop: the PDCA process and analytical tools. Master the step-by-step PDCA approach, gaining insights into each phase's significance and the seamless transition between them. Real-world examples will illuminate the application of PDCA in various scenarios, offering a practical understanding of its effectiveness.

Additionally, be introduced to a suite of analytical tools designed to enhance problem-solving. Learn how to select and apply the 7 QC tools effectively, ensuring that your problem-solving efforts are targeted and efficient. Tips and best practices for implementing these tools will be shared, enabling you to leverage them to their fullest potential.

Join us to equip yourself with the tools and knowledge to drive effective problem-solving and continuous improvement within your organization.

Recommended Audience

This course is designed for any business leader, professional, manager, engineer or individual contributor wishing to gain practical know-how on the principles, process and tools of problem solving based on the PDCA approach.

Methodology

​ Lectures, video presentations, group activities and discussions and Q&A.

Examples and best practice tips.

Participants are encouraged to identify a few process improvement projects and/or workplace problems for discussion and application of the PDCA process and tools which will be taught in the class. 

Learning Objectives

Upon completion of this workshop, participants will be able to:

Gain insights into essential PDCA problem-solving concepts and principles.

Comprehend team dynamics and roles within the problem-solving team.

Master the step-by-step PDCA process and application of analytical tools.

Uncover key strategies for successful PDCA problem-solving.

Workshop Outline

1. Key Concepts and Principles

Understanding the fundamentals of problem-solving and its impact on productivity.

2. Problem Solving Teams and Roles

Learning the philosophy, objectives, and dynamics of problem-solving teams.

3. PDCA Problem-Solving Process

Mastering the 8-step PDCA approach with real-world examples.

4. Analytical Tools in PDCA

Introduction to the 7 QC tools (e.g. Pareto chart, Fishbone diagram, etc.) and practical tips for their application.

5. Process Management

Embracing process ownership, documenting processes, and strategies for continuous improvement.

6. Practical Tips for Success

Unveiling best practices for successful PDCA problem-solving.

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop

ALUE Singapore

人材育成・組織開発コンサルティング

Problem Solving Workshop

Examining problem solving as a process and, understanding it for application in a workshop setting.

New employees to Managerial level staff

■ Focus and Learning Outcomes

・To understand the process of problem solving and how it translates into a solution plan

・Application of the problem-solving process into the workplace and daily work

・Stance：Understanding how stance and position can be used in problem solving (first person, primary information, initiative)

・Skills：The five basic steps of problem solving

1.Clarification of problems 2.Case Studies 3.Backup plans 4.Execution 5.Verification

■Learning style and activities

・Adopting a workshop style seminar, we will first examine skills and the stance required by problem solvers and then examine the process behind problem solving. Subsequently, group discussions about actual workplace problems will be conducted and reviewed

■Number of participants

Suggested number: 24 (Min 10, Max 42)

ALUE SINGAPORE PTE. LTD.

1 North Bridge Rd, #08-08 Singapore 179094 TEL:(65)6550-6312

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