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Industrial and Commercial Training
ISSN : 0019-7858
Article publication date: 1 February 1978
The joint problem solving process is not just a matter of using a good logical system, or just a matter of effective interaction and sound group processes. It is a complex interplay between ‘social’ and ‘rational’ processes. Kepner and Tregoe, examined a number of successful problem solvers — and found that there was a consistent logical pattern in which they moved from problem definition, to a comparison of the problem situation with the non‐problem situation then on to locating the cause and finally on to some form of positive decision and action plan. Another social scientist, Norman Maier has suggested that effective group processes are important, but that an effective group solution depends largely on the nature of the actual problem; he also gave an account of the rational and group processes in joint problem solving. Others, such as Rensis Likert, believe that problem solving effectiveness is due primarily to supportive group relationships. Another writer, William Gore, attributes successful problem solving to a type of ‘unconscious’ non‐rational process which has to be surfaced and accepted in order to get the best solutions. Alex Osborn pioneered the creative element in problem solving and laid emphasis on brainstorming where the group generates a wide range of alternatives in an unrestricted manner prior to deciding on the best solution to a problem. All these writers have made a valuable contribution to understanding the joint problem solving process and any effective approach to problem‐solving should take serious account of this wide range of approaches. But the approaches are nevertheless very different and may be difficult to reconcile in a unified approach.
MISSELHORN, H. (1978), "Joint problem solving: Building better relationships and better solutions", Industrial and Commercial Training , Vol. 10 No. 2, pp. 60-70. https://doi.org/10.1108/eb003654
Copyright © 1978, MCB UP Limited
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What is: Joint Problem Solving
What is Joint Problem Solving?
Joint Problem Solving refers to a collaborative approach where two or more parties work together to identify, analyze, and resolve issues. This method emphasizes the importance of communication, understanding, and cooperation among participants. By pooling their resources and insights, individuals can create more effective solutions than they would be able to achieve independently. This process is particularly relevant in environments where emotional intelligence plays a crucial role in fostering positive interactions and outcomes.
The Importance of Emotional Intelligence in Joint Problem Solving
Emotional intelligence (EI) is vital in Joint Problem Solving as it enables participants to navigate their emotions and those of others effectively. High EI allows individuals to empathize with their counterparts, understand differing perspectives, and manage conflicts constructively. This emotional awareness fosters a safe environment where all parties feel valued and heard, leading to more innovative and sustainable solutions. In essence, emotional intelligence enhances the collaborative spirit essential for successful Joint Problem Solving.
Steps Involved in Joint Problem Solving
The Joint Problem Solving process typically involves several key steps. First, participants must clearly define the problem at hand, ensuring that all parties have a shared understanding. Next, they should gather relevant information and perspectives, which can be achieved through open dialogue and active listening. Once the data is collected, the group can brainstorm potential solutions, evaluating each option's feasibility and impact. Finally, the team must agree on a solution and develop an action plan for implementation, ensuring accountability and follow-up.
Benefits of Joint Problem Solving
Engaging in Joint Problem Solving offers numerous benefits. It encourages diverse viewpoints, leading to more comprehensive and creative solutions. Additionally, this collaborative approach can enhance relationships among team members, fostering trust and mutual respect. As participants work together, they develop a sense of ownership over the solution, increasing commitment to its success. Furthermore, Joint Problem Solving can lead to improved communication skills and emotional intelligence, which are invaluable in both personal and professional contexts.
Challenges in Joint Problem Solving
While Joint Problem Solving has many advantages, it also presents challenges. Differences in communication styles, cultural backgrounds, and personal agendas can create friction among participants. Additionally, some individuals may struggle with emotional regulation, leading to conflicts that hinder progress. To overcome these challenges, it is essential to establish ground rules for communication and conflict resolution, ensuring that all voices are heard and respected throughout the process.
Tools and Techniques for Effective Joint Problem Solving
Several tools and techniques can enhance the Joint Problem Solving process. Techniques such as brainstorming, mind mapping, and the nominal group technique can facilitate idea generation and organization. Additionally, utilizing collaborative software can streamline communication and document sharing among participants. Training in emotional intelligence and conflict resolution can also equip individuals with the skills necessary to navigate the complexities of Joint Problem Solving effectively.
Real-World Applications of Joint Problem Solving
Joint Problem Solving is applicable in various contexts, including business, education, healthcare, and community development. In the workplace, teams often use this approach to address project challenges, improve processes, or resolve interpersonal conflicts. In educational settings, teachers and students may collaborate to tackle learning obstacles. Healthcare professionals frequently engage in Joint Problem Solving to develop patient care plans, ensuring that all stakeholders contribute to the best possible outcomes.
Joint Problem Solving in Conflict Resolution
Joint Problem Solving is particularly effective in conflict resolution scenarios. By bringing conflicting parties together to collaboratively identify the root causes of their disagreements, they can work towards mutually beneficial solutions. This approach not only addresses the immediate issue but also fosters a culture of collaboration and understanding, reducing the likelihood of future conflicts. Emotional intelligence plays a crucial role in this process, as it helps individuals manage their emotions and empathize with others.
Measuring the Success of Joint Problem Solving
To assess the effectiveness of Joint Problem Solving efforts, it is essential to establish clear criteria for success. This may include evaluating the quality of the solutions generated, the level of participant engagement, and the overall satisfaction of all parties involved. Additionally, follow-up assessments can help determine the long-term impact of the solutions implemented, providing valuable insights for future Joint Problem Solving initiatives.
Collaborative Negotiation Done Right
October 10, 2014
Selena McLachlan
Collaborative negotiation – 6 important reminders about this win-win approach.
Getting to Yes: How To Negotiate Agreement Without Giving In, by Roger Fisher, was written in 1981, yet remains a best-seller. Why? Because it’s brilliant. Because it’s straightforward. Because it speaks to us leaders who value relationships. It’s a universally applicable method for negotiating personal and professional disputes without getting taken – and without getting angry. The book offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict. And as leaders, we know how invaluable this practice is.
If you’re like many, you’ve probably already read the book. But if you’re like most, you’d probably also benefit from a periodic refresher. If you don’t have several hours to spend, I’ve taken some liberties to summarize the most salient points below.
Collaborative negotiation in a nutshell
Collaborative negotiation – also called constructive, principled or interest-based negotiation – is an approach that treats the “relationship” as an important and valuable element of what’s at stake, while seeking an equitable and fair agreement. As opposed to always conceding in order to sustain the relationship.
A “competitive” approach to negotiation assumes a fixed pie, zero-sum, win-lose situation. In collaborative negotiation, it’s essentially assumed that the pie can be enlarged by finding things of value to both parties, creating a win-win situation, so that everyone leaves the table feeling like they’ve gained something of value.
Fair-process
Unlike most of the animal kingdom, we humans have a profound and deep need for fairness. And when this doesn’t happen – even if we’re the ones emerging as “winners” from a competitive negotiation – the end result is often not truly satisfying. A better feeling, and result, occurs when our needs are met; including the need for fairness.
Joint problem-solving
A collaborative approach to negotiation strives to convert individual wants into a single problem, bringing both parties together to work on solving the problem. The theory stems from the notion that by converting individual positions, wants and desires into separated problems, the negotiators are able to free themselves of any jealously or personal attachment to their requirements, in order to take a more objective and equitable position to collaborate from.
Transparency and trust
While it may not be possible or necessary to give away all of your information, there’s little tolerance for deceptive practices in collaborative negotiation. Moreover, gaining trust will be next to impossible. A simple way to eliminate suspicion is to be open and transparent, giving out most or all of your information (i.e. your wants, desires, end goal) before the other party requests it. The exact opposite of playing your best poker hand!
Dealing with competitive negotiators
So what happens when not everyone is playing by the same rules? Indeed, a huge challenge can occur if the other party takes a competitive approach, and tries to take advantage of your desire to collaborate. Sometimes we’re even perceived by competitive negotiators, to be weak. A proven way to deal with this type of situation is to be assertive and remain calm. Fend off your fight-or-flight reaction, recap your interests and summarize what you heard as their interests. Offer up a bit of an olive branch, while staying strong. And perhaps most importantly, know in advance what your BATNA is (back-up alternative to negotiated agreement), and demonstrate that you’re prepared to use it.
Remember, being a collaborative leader does not mean being weak or giving in. On the contrary, a collaborative approach seeks to gain the best possible solution for all. A true win-win situation. As educators, this means that our teachers, parents, students and school boards can all walk away feeling like they’ve come out winners. Kind of like a good haggle over a cup of tea at a middle-eastern carpet bazaar!
Think about the next time you need to engage your stakeholders in a collaborative negotiation. What’s your starting position? What are you prepared to give up? What are you not? And what’s your fall-back plan?
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Definition. Joint problem-solving is a collaborative approach to negotiation where parties work together to find mutually beneficial solutions to their shared interests. This method emphasizes open communication and understanding each party's needs, fostering an environment where creativity can flourish to achieve a win-win outcome. ...
Definition. Joint problem-solving is a collaborative approach where parties work together to find mutually beneficial solutions to their shared challenges. This method emphasizes understanding each other's interests and needs, fostering open communication, and creating an environment where all parties feel invested in the outcome. ...
Definition. Joint problem-solving is a collaborative negotiation approach where parties work together to identify shared interests and generate solutions that benefit all involved. This method emphasizes cooperation over competition, aiming to create win-win outcomes by focusing on mutual gain rather than individual positions. By fostering open ...
The joint problem solving process is not just a matter of using a good logical system, or just a matter of effective interaction and sound group processes. ... successful problem solvers — and found that there was a consistent logical pattern in which they moved from problem definition, to a comparison of the problem situation with the non ...
JOINT PROBLEM SOLVING* DEFINITION Joint (or interactive) problem solving is a process in which the participants work side-by-side to define, analyze, and resolve their conflict. In this process, trust and communication are the main elements in reaching an agreement.
Joint Problem Solving refers to a collaborative approach where two or more parties work together to identify, analyze, and resolve issues. This method emphasizes the importance of communication, understanding, and cooperation among participants. By pooling their resources and insights, individuals can create more effective solutions than they ...
understanding the joint problem solving approach and its nuances is just as, if not more, advantageous to this desired outcome. Joint problem solving (JPS) is a cooperative approach that is focused on both parties optimizing their outcomes and growing and maintaining a long-term relationship. The consultant can bring a considerable amount of skill
Joint problem-solving. A collaborative approach to negotiation strives to convert individual wants into a single problem, bringing both parties together to work on solving the problem. The theory stems from the notion that by converting individual positions, wants and desires into separated problems, the negotiators are able to free themselves ...
construction of new problem solving knowledge. Collaboration is a process by which individuals negotiate and share meanings relevant to the problem solving task at hand. The essential property of collaborative problem solving, we argue, is that it enables the construction of a shared conceptual structure which we call a Joint Problem Space.
Definition. Joint problem-solving is a collaborative approach where parties work together to identify, analyze, and address issues or challenges that affect them both. This method relies on open communication and shared interests, fostering an environment of cooperation that can lead to innovative solutions and enhanced relationships. ...