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Top 10 Soft Skills Training PPT Templates with Samples and Examples

Siranjeev Santhanam

The modern workplace emphasizes the adoption of powerful new technical and technological breakthroughs. These revolutionize business and make corporate life simpler. However, beneath spreadsheets, algorithms, and cutting-edge software lies an overlooked element that can make or break careers and businesses alike: Soft Skills. 

You must be wondering just what soft skills are, and why they are relevant. Picture this: A genius programmer, capable of producing and implementing great code, who is incapable of engaging with his manager or team members. Or picture a financial genius who can crunch numbers like no one else can, but can’t interact with his clients. 

Technical expertise could not make up for shortfalls in communication, engagement, and interpersonal skills, and these hold a critical place in the world of business. Without soft skills, corporations would simply be unable to bridge the gap between individual talent and collective achievement.

Click here to access our world-class templates on social skills for your library. 

Why soft skills matter now more than ever

The work place has become increasingly automated, with more and more tasks being delegated to robots, algorithms and AI programs. In such a heavily automated environment, the human ability to communicate, empathize, and creatively problem-solve hold a unique and critical role. Some would even argue that they are more relevant that they have ever been before. Employers now recognize that while technical skills can be taught relatively easily, soft skills are often innate and more challenging to develop, making them a prized asset.

Let’s go through a few key skills that are central to a healthy and productive workplace. 

Communication 

This is the basis of all business transactions. This could range from speaking and writing fluently to listening to your customers, and presenting convincing arguments. Communication skills are crucial for teamwork and management in any organization.

Emotional Intelligence

Emotional intelligence is the capacity to identify, assess, and regulate one’s own emotions and this is of special relevance in a diverse organizational setting. People with high levels of emotional intelligence can handle interpersonal conflicts, develop good interpersonal relationships.

Critical thinking and problem-solving

The complexity of the business environment has grown significantly. Therefore, problem-solving skills, which help assess a situation and produce creative solutions, are of key relevance. Problem solving skills are highly valued in all organizations and employees who can creatively handle problems are cherished.

Leadership skills are not exclusive to the managerial level of an organization. Leadership is an instrumental component of every organization, no matter the level of the company and the position of the employee. Workers with a strong sense of leadership can influence the performance of the team, encourage creativity and be a part of the organization’s culture.

Teamwork and collaboration

Being able to work in a group, contribute to the group projects, and manage the group’s strengths is a crucial factor in today’s interconnected business environment. 

Adaptability

Professionals who can embrace new challenges, learn on the fly, and remain flexible in the face of uncertainty are better equipped to thrive in modern business landscapes.

In this blog, we’re going to be looking at soft skills templates. These templates are comprehensive, rich with content, and 100% editable and customizable, allowing you, the user, to be at the helm of the experience when using these. Let’s dig in. 

Boost internal workings by mastering communication skills. Click here to check out our other blog on this subject now!

Template 1 - Customer Service Team Soft Skills Training Module on Customer Service Edu PPT 

Give your employees the tools needed to thrive in the workplace with the aid of this template. It comes equipped with an array of soft skills-related content. Some topics covered in the spread of slides here include interpersonal skills, empathy training, communication, and more. Add this to your business architecture to strengthen the quality of existing work processes and build a more productive workforce that can bridge the divide between customers and your business value, and more things done. 

Template 2 - Best Soft Skills Training PPT Presentation and Google Slides

Here is a comprehensive PPT deck that delves into the subject of soft skills training, allowing a corporation to channelize the energies of its workplace. The slide has been layered with content, allowing its users to probe the aspects of this area as extensively as required. Build up your employees’ communication skills, interpersonal skills and get them to work in sync with the broader vision of the management by getting this deck and deploying it within the workplace. 

Template 3 - Soft Skill Training PowerPoint Template Bundles

This PPT Deck can be a great instrument with which a company can refine its own internal workings and develop a more structured workforce. The slides have been curated with strong visuals and a plethora of metrics that are sure to be of use within a soft skills training program. The topics covered include soft skills training program progress raining report, steps to launch soft skills training program, budget plan for soft skills training, and more. 

Template 4 - Customer service basics and soft skills

Equip your workforce to work with a powerful customer-centric protocol, all with the aid of some powerful interpersonal skills. There are smaller subheadings listed across the breadth of the slide that are of relevance, such as clear communication, assertiveness and directness, conflict resolution skills, customer advocacy and success skills, and more. 

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Template 5 - Customer service soft skills exercise - positive and empathy training

This slide places a strong emphasis on the ability to connect positively with both team members and customers, all through positivity training and empathy training. There are visuals that are made to augment the message of the slide, along with two principal phases that help to flesh out the central message of the slide through content brackets. 

Template 6 - Importance of product knowledge in customer service

Assert the need for better product knowledge within the workplace, allowing your customer service workers to absorb this message when going about their everyday processes. The slide has a single subheading that helps to lay out the central message with the aid of icons and strong visual components that add to the impact of the message. 

Template 7 - Strategic soft skills training program 

This PPT Slide enables a company to better focus in the area of soft skills development for its employees, all with the aid of a strict and structured format. Presented on the slide is a table that enables activities related to the program to be organized in a cohesive manner, with phases such as interpersonal, personal, and social responsibility, along with major table formats such as training topics, training sessions, date, hours, etc. 

Template 8 - Soft skills training plan for employees to enhance collaboration

Build camaraderie and cohesion within the company and ensure a greater degree of competency among your workforce with the aid of this template. It allows a corporation to utilize a systematic soft skills program to advance its own employee management protocols, facilitating collaboration and engagement among internal divisions. Get it now and deploy it within the office to ensure that your work force is more ordered and more in sync with the needs of the management. 

Template 9 - Online soft skills training plan for students

This slide allows a firm to curate an online soft skills program aimed at students, incorporating topics that ensure a positive outcome. A table within the slide depicts subheadings to be covered, such as activity, key impact, expected completion date, trainer and training hours. Using this slide ensures a better degree of structure and proficiency from a soft skills online training program. 

Template 10 - Benefits of soft skills training

Using this one-page PPT Theme, you can bestow your own internal management apparatus the right vision and the right direction for a soft skills training program. The slide is simple and elegant, showcasing the major benefits of hosting a soft skills program, and presenting the information in a cohesive and elegant manner that is sure to create the right change within a company. Use it to get the wheels of the corporate machine turning and spurring on the right attitude as your management invests in a soft skills program for your workers. 

SOFT SKILLS MOVE YOU FROM GOOD TO GREAT

From emotional intelligence to adaptability, from leadership to conflict resolution, soft skills are the secret ingredients that transform good employees into great ones and successful companies into industry leaders. Our templates can be a vital asset for corporations seeking to master this area, and for those seeking to initiate efficient training programs for their employees. Download and deploy them to ensure that you can fully cultivate your human capital through soft skills training programs. 

PS Want templates on how to impart soft skills to employees? Click here to read our other blog on employee skills matrix templates.  

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Problem solving skills

The document discusses problem solving skills and techniques. It describes the problem solving process as having five steps: 1) defining the problem, 2) finding possible solutions, 3) choosing the best solution, 4) implementing the solution, and 5) evaluating the solution. It also discusses common problem solving tools like brainstorming and the 5 Whys technique. Finally, it lists some reasons why people may fail to solve problems effectively, such as not being methodical or misinterpreting the problem. Read less

More Related Content

• 1. PROBLEM SOLVING SKILLS Trainer: Doaa kotb Date: 16/10/2015 Place: AAST
• 2. THE GAME OF THE SIX GLASSES The challenge: rearrange glasses so that the glasses alternate full and empty. However, you must do this by moving only one glass.
• 3. Solution Hold the second full glass and pour its contents into the fifth cup (counting from left to right) and replace the glass in place 2.
• 4. What is the problem?  A doubtful or difficult matter requiring a solution.  Something hard to understand or accomplish or deal with.
• 5. Problem types:
• 6. All problems have two features in common: goals and barriers.  Goals Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event .  Barriers If there were no barriers in the way of achieving a goal, then there would be no problem. Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.
• 7. What is the problem solving process? The process of identifying the problem, prioritizing, selecting alternatives for a solution and evaluating the outcomes.
• 8. Problem solving tools:  Brain storming:  Brainstorming is used to generate a large number of creative ideas when problem solving and achieving objectives. It can even be used for decision making.  Brainstorming Techniques Guidelines  1. Brainstorming take from a few minutes to a few hours. For big problems or projects it may be done several times and over days, weeks or months.
• 9. Cont. Brain storming :  2. Come up with as many ideas as possible. The more the better.  3. Don’t judge any of your ideas at this time.  Later you can use the affinity diagram. to sort out your ideas.  It is important to note that one of the fastest way to “kill” brainstorming is to judge ideas too quickly. Criticism puts a choke hold on allowing the Right Brain Left Brain Crossover to flourish
• 10. 5 WHYS  The 5 Why’s is a simple problem-solving technique that helps you to get to the root of a problem quickly.  The technique was originally developed by Sakichi Toyoda.  The 5 Why’s was used within the Toyota Motor Corporation during the evolution of its manufacturing methodologies and became very popular in the 1970s by the Toyota Production System.
• 12. IS – IS NOT  “IS – IS NOT” is a problem solving tool that explains the rational process for finding the possible root cause of the problem.  helps user to avoid jumping to a false cause.  At the end of the IS – IS NOT exercise user gets a confirmed true cause .
• 13. Steps of problem solving
• 14. 1- Define the problem  Clearly state the problem  Detect the circumstances lead to the incidence of the problem.  Write a clear definition of the problem and the barriers encountered.
• 15. 2- Find possible solution (s)  Analyze the problem so you fully understand it and then develop ideas which will achieve your goal  Develop several ideas to solve the problem to increase your chances of finding the best solution to the problem.
• 16. 3- Choose the best solution  This stage is a process of decision- making based on your comparing the possible outcomes of your alternative solutions; this is the “DO” stage
• 17. 3- Choose the best solution  This stage involves: Identifying all parts of the solution Eliminating solutions that do not meet certain criteria Evaluating the solutions against the desired outcomes Assessing the risks associated with the “best” solution Making a decision to implement the solution
• 18. 4- Implement the best solution(s)  This stage involves accepting and carrying out the chosen course of action.  Implementation means acting on the chosen solution.
• 19. 5- Evaluate the best solution(s)  Successful problem-solving involves looking at the outcome of the solution and making the necessary changes in the earlier stages if necessary in order to reach the identified goal.
• 20. Why people fail to solve problems effectively  The following is a list of some of the reasons why people fail to find effective solutions include 1. not being methodical 2. lack of commitment to solving the problem 3. misinterpreting the problem 4. Lack of knowledge of the techniques and processes involved in problem solving
• 21. Why people fail to solve problems effectively 5- inability to use the techniques effectively 6- using a method inappropriate to the particular problem 7- insufficient or inaccurate information 8- inability to combine analytical and creative thinking 9- failure to ensure effective implementation
• 22. The magic factor for any problem solving is your ATTITUDE
• 23. Take home message:  Problems can also be opportunities they allow you to see things differently and to do things in a different way perhaps to make a fresh start.

Soft skills presentation: A comprehensive guide

How to present with confidence and clarity and manage your time and stress.

Raja Bothra

Building presentations

Welcome to a comprehensive guide on creating an effective soft skills presentation.

Whether you're a seasoned professional looking to enhance your skills or a newcomer eager to make a strong impression, this guide will equip you with the knowledge and techniques needed to excel in the world of soft skills presentations.

What are soft skills?

Before we dive into the intricacies of creating a powerful soft skills presentation, it's crucial to understand what soft skills are and why they are integral in various aspects of life.

Soft skills, often referred to as interpersonal or people skills, are the non-technical abilities that enable us to interact harmoniously with others. These skills are not confined to a specific job or industry, making them universally valuable. They encompass a wide array of competencies, from effective communication and teamwork to adaptability, creativity, and problem-solving.

"The most effective way to improve your soft skills is through continuous learning and practice. Don't be afraid to step out of your comfort zone, for that's where true growth happens."

Different types of soft skills

As we delve deeper into the realm of soft skills, it becomes evident that these personal attributes come in a wide array of forms, each playing a unique and pivotal role in shaping our personal and professional lives. Let's embark on a journey to closely examine these essential skills that are the cornerstone of effective and harmonious interactions.

1. Communication skills: The art of connection

At the core of soft skills lies the mastery of communication. These skills form the bedrock of effective interaction and involve both verbal and non-verbal communication. They encompass not only the words we use but also how we convey them through our body language and tone of voice. Exceptional communication skills empower individuals to convey their ideas with precision, actively listen to others, and foster the building of robust and enduring relationships.

2. Presentation skills: Conveying clarity and impact

Among the diverse set of soft skills, presentation skills stand out as a fundamental capability. The art of presenting enables individuals to convey information, ideas, and messages with a profound sense of clarity and impact. In a world where visual and auditory engagement is paramount, mastering the art of presentation is a valuable skill.

PPT Presentations serve as a common tool in the business world, allowing you to not only tell but show your message. Engaging your audience visually and audibly enhances the effectiveness of your message, making it more compelling and memorable.

3. Leadership and management: Guiding towards success

Leadership and management skills play a pivotal role in guiding teams and organizations towards success. Effective leaders inspire and motivate their team members, propelling them to achieve their goals. They possess the ability to make critical decisions and ensure the smooth functioning of any project or endeavor.

Effective management, on the other hand, involves delegating tasks efficiently and providing constructive feedback. These skills are vital in any organization, where success hinges on the ability to lead and manage effectively.

4. Teamwork and collaboration: The power of cooperation

Teamwork and collaboration skills are essential for working effectively with others. In a world interconnected by complex projects and goals, the ability to cooperate, share ideas, and contribute to a collective effort is indispensable.

Working collaboratively requires not only technical competence but also interpersonal skills that foster a sense of unity within a team. It's about understanding the dynamics of group interactions and being able to compromise, share credit, and appreciate the contributions of others.

5. Problem-solving and decision-making: Navigating challenges

Life is replete with challenges, and soft skills play a significant role in overcoming them. Problem-solving and decision-making skills enable individuals to tackle obstacles creatively and effectively. It's not just about finding solutions; it's also about thinking critically and making sound decisions in a dynamic and ever-changing world.

These skills are invaluable in scenarios where critical thinking and creative solutions are required, whether in personal life or within a professional context.

Soft skills, as you can see, encompass a rich tapestry of capabilities that are essential for success in all aspects of life, from building relationships and communicating effectively to solving problems and achieving your goals. They empower individuals to thrive in diverse settings and navigate the complexities of an interconnected world.

In addition to the skills mentioned above, soft skills also include:

• Creativity : The ability to think outside the box and generate novel ideas.
• Critical thinking : The capacity to evaluate information and make informed judgments.
• Empathy : The skill of understanding and relating to the emotions and perspectives of others.
• Ethics : Upholding moral principles and conducting oneself with integrity.
• Motivation : The drive to achieve goals and overcome challenges.
• Negotiation skills : The art of reaching agreements and resolving conflicts.
• Organization skills : The ability to manage time and resources efficiently.
• Positive attitude : Approaching situations with optimism and a constructive mindset.
• Time management skills : Effectively managing one's time and priorities.

These skills are the threads that weave the fabric of effective interaction and personal development. Whether in the workplace or daily life, they provide the tools for success and personal growth. So, embrace the diversity of soft skills, cultivate them, and watch as they empower you to thrive in all areas of your life.

Why soft skills presentation is important?

Understanding the importance of soft skills presentation is key to excelling in various areas of your life. These skills are highly sought after by employers, as they enhance your professional performance and help you stand out from the crowd. Here are some reasons why soft skills presentations are critical:

Elevating employability: Your passport to dream opportunities

In today's fiercely competitive job market, soft skills can be the golden ticket that sets you apart and lands you your dream job. Employers are increasingly recognizing the immense value of candidates who possess exceptional soft skills. Here's why:

• Effective communication : The ability to communicate effectively, both verbally and non-verbally, is highly prized by employers. It's not just about speaking; it's about conveying ideas with precision, listening actively, and fostering connections with colleagues and clients.
• Teamwork and collaboration : In the modern workplace, collaboration is king. Those who can work harmoniously with others, share ideas, and lead with confidence are sought after. Soft skills presentations demonstrate your capacity to be a valuable team player.

Nurturing interpersonal relationships: building bridges, not walls

The ability to cultivate and maintain healthy relationships is at the core of successful personal and professional interactions. Whether you find yourself negotiating with a colleague, resolving a conflict, or seeking to build strong connections, soft skills presentations are your invaluable allies. Here's how they make a difference:

• Trust and rapport building : When you present yourself confidently and with clarity, you pave the way for trust and rapport to flourish. People are more likely to trust and engage with someone who communicates effectively.
• Persuasive power : Your soft skills presentation can elevate your ability to make a compelling argument. Engaging and informative presentations are more likely to persuade others to align with your ideas, support your cause, or endorse your solutions.

Supercharging leadership abilities: Guiding the way to success

As you ascend the career ladder, leadership skills become increasingly vital. Effective leadership can significantly influence your team's performance and contribute to overall success. Soft skills presentations play a crucial role in shaping effective leaders. Here's how:

• Inspiration and motivation : Effective leaders inspire and motivate their team members to achieve their goals. They convey their ideas with clarity and impact, empowering their teams to excel.
• Delegation and feedback : Leadership is not just about guiding; it's about delegating tasks effectively and providing constructive feedback. Soft skills presentations reinforce your ability to lead with purpose and precision.

Excelling in customer relations: The art of presentation

For those in customer-facing roles, the ability to present yourself and your product or service can be the difference between sealing the deal or losing an opportunity. Strong soft skills presentations are your secret weapon. Here's how they enhance customer relations:

• Creating satisfaction : The presentation of your product or service, along with your ability to convey its value, directly impacts customer satisfaction. Satisfied customers are more likely to return and become loyal patrons.
• Winning sales : A compelling presentation can tip the scales in your favor during sales pitches. Engaging your audience visually and audibly enhances the effectiveness of your message, making it more convincing and memorable.

How to structure an effective soft skills presentation

Structuring an effective soft skills presentation is a vital component in engaging your audience and conveying the significance of these interpersonal competencies. Regardless of whether you're addressing employees, students, or any other audience, a well-organized presentation can have a profound impact. Let's explore how to structure an engaging and informative soft skills presentation:

Introduction: Grabbing your audience's attention

• Begin with impact : Start with a compelling opening that instantly captures your audience's attention. You can employ a relevant anecdote, a thought-provoking quote, or a surprising statistic related to the importance of soft skills in personal and professional success. This initial hook sets the stage for an engaging presentation.
• Define soft skills : Clarify what soft skills are. These are non-technical, interpersonal attributes that are pivotal for effective communication, collaboration, and overall success in various facets of life. Provide real-life examples to make the concept relatable.
• Emphasize significance : Highlight why soft skills matter in today's fast-paced, interconnected world. Explore their contribution to individual and organizational success, emphasizing their impact on career advancement and personal relationships. Use statistics and practical scenarios to illustrate the significance.

Key soft skills: Delving into the essentials

• Dedicate sections : Allocate sections of your presentation to specific soft skills. For each skill, provide a clear definition, its significance, and practical ways to develop and enhance it. Use case studies, hands-on exercises, and anecdotes to demonstrate the importance of each skill in real-world situations.
• Interactive activities : Integrate interactive activities or group exercises that allow your audience to actively practice and experience the soft skills you're discussing. These hands-on activities make the presentation engaging and offer participants a tangible feel for the practical application of these skills.
• Tips for improvement : Offer actionable tips and strategies for improving soft skills. Provide guidance on how to enhance communication, emotional intelligence, conflict resolution, and other key attributes. Share valuable resources, recommend books, and suggest online courses to support skill development.
• Real-life examples : Share success stories of individuals or organizations that have benefited from honing their soft skills. Emphasize how these skills led to enhanced collaboration, more effective leadership, and personal growth. Real-life examples add depth and credibility to your presentation.
• Challenges and obstacles : Acknowledge the challenges and obstacles individuals may encounter when trying to improve their soft skills. Address common misconceptions and resistance to change, and provide practical solutions and insights to help your audience overcome these barriers.

Conclusion: Reinforcing the message

• Summarize key points : In the conclusion, recap the key takeaways from your presentation. Reiterate the importance of soft skills and the impact they can have on personal and professional success.
• Inspire action : Encourage your audience to take action by setting specific goals for soft skill development. Stress that soft skills are an ongoing journey of self-improvement and personal growth.

Q&A and discussion: Engaging your audience

• Open the floor : Provide an opportunity for questions and discussion. This segment allows your audience to seek clarification, share their thoughts, and relate personal experiences related to soft skills.

Closing remarks: Motivating change

• End with a powerful statement : Conclude your presentation with a motivating and impactful closing statement. Encourage your audience to apply what they've learned and reinforce the idea that developing soft skills is a continuous process of self-enhancement.

Handouts and resources: Equipping your audience

• Provide resources : Offer handouts or a list of additional resources, including recommended books, websites, and workshops, where your audience can further explore and develop their soft skills. Equipping them with valuable resources supports their ongoing learning journey.

By adhering to this structured approach, you can create a compelling soft skills presentation that not only educates your audience but also motivates them to take action. Your presentation becomes a catalyst for positive change, empowering individuals to improve their interpersonal and professional lives. Soft skills are not just taught; they are experienced and embraced, making your presentation a pivotal stepping stone on the path to self-improvement and success.

Do’s and don'ts of a soft skills presentation

Now that we've covered the essentials of creating a soft skills presentation, let's explore some key do's and don'ts to ensure your presentation is effective and well-received.

• Practice : Rehearse your presentation multiple times to ensure a smooth and confident delivery.
• Engage your audience : Encourage interaction and questions to keep your audience actively involved.
• Use visuals : Incorporate visually appealing presentation slides and graphic aids to enhance understanding.
• Tell stories : Use relatable stories to illustrate the importance and impact of soft skills.
• Provide resources : Offer your audience additional resources, such as free downloadable PDFs, books, or workshops, to support their learning.

Don'ts

• Overwhelm with information : Avoid overloading your presentation with too much information. Keep it concise and focused.
• Lack of preparation : Don't wing your presentation. Adequate preparation is key to a successful presentation.
• Monotone delivery : Maintain an engaging and lively tone. Verbal communication is as important as the content itself.
• Ignoring body language : Pay attention to your own body language and that of your audience. Maintain eye contact and open postures to establish trust.
• Rushing through : Don't rush through your presentation. Take your time to ensure your audience grasps the content.

Summarizing key takeaways

• Soft skills are non-technical, interpersonal abilities that are universally valuable, encompassing areas such as communication, presentation, leadership, teamwork, problem-solving, and more.
• Soft skills presentations are important for enhancing employability, nurturing relationships, supercharging leadership abilities, and excelling in customer relations.
• Structuring an effective soft skills presentation involves an engaging introduction, defining soft skills, emphasizing their significance, delving into specific skills, interactive activities, tips for improvement, real-life examples, addressing challenges, and a motivating conclusion.
• In a soft skills presentation, do practice, engage your audience, use visuals, tell relatable stories, and provide additional resources. Don't overwhelm with information, lack preparation, deliver in a monotone manner, ignore body language, or rush through the content.

1. How can I improve my speech during a soft skills presentation?

During a soft skills presentation, it's essential to enhance your speech proficiency. Practice speaking clearly and slowly to ensure that your message is effectively conveyed to your audience. Don't rush through your words; take it step by step. If you're struggling, don't be afraid to download speech exercises online to help you out.

2. What role does body movement play in a successful soft skills presentation?

Body movement can add interest to your presentation and help you express yourself more effectively. Appropriate movement, such as gesturing to emphasize points, can make your speech more engaging. It doesn't mean you should dance around the stage, but subtle movements can help maintain your audience's attention.

3. How can I design an engaging powerpoint for my soft skills presentation?

Designing a compelling powerpoint presentation is vital for keeping your audience engaged. Make sure to incorporate visual elements that complement your speech and don't overpower it. The design of your slides should respect the overall theme and message you want to convey. Include images, but don't overdo it, as too much detail can distract your audience.

4. What are some tricks to handle nervousness during an interview-style soft skills presentation?

Interviews can be nerve-wracking, but there are tricks to help you manage your anxiety. One such trick is to smile when appropriate. Smiling can make you appear more approachable and confident, even if you can't think of the perfect response instantly. Remember that a little nervousness doesn't mean you're unqualified for the job; it's a natural response to the situation.

Here is a guide on interview presentation .

5. Why is proper grammar usage so important in soft skills presentations?

The use of correct grammar plays a vital role in conveying your ideas clearly and professionally. Improper grammar can risk muddling your message and may lead to miscommunication. To ensure you present yourself well, do your grammar homework and proofread your content. Always remember to paraphrase when necessary to make your ideas more concise and understandable.

Create your soft skills presentation with prezent

Prezent, the communication success platform for enterprise teams, offers a powerful solution for enhancing your soft skills presentation. With its AI presentation tool, Prezent enables you to craft engaging and brand-compliant presentations effortlessly. Leveraging personalized fingerprints and a versatile presentation builder, you can tailor your content to the preferences of your audience, fostering a more effective connection.

Prezent's business storytelling resources, including guides and e-courses, assist in structuring your soft skills presentation with finesse. Moreover, the platform's real-time sharing and collaboration features facilitate seamless teamwork, whether with colleagues inside or outside your organization.

By using Prezent, you not only save valuable time and reduce communication costs but also ensure your soft skills presentation is 100% on-brand and approved by your corporate brand and marketing team, making it an invaluable tool for honing your professional skills.

Now, it's time to take the first step and start developing your soft skills presentation. Remember, you have the power to improve, and the journey begins with a single presentation.

Sign up for our free trial or book a demo today!

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Problem Solving Skills

Nov 27, 2014

5.83k likes | 13.9k Views

Problem Solving Skills. Problem-Solving Steps. Recognize that there is a problem Identify the problem Generate alternative solutions Choose among the alternative solutions Implement the chosen solution Evaluate the solution. Techniques for Recognizing Problems. Comparison against others

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Presentation Transcript

Problem-Solving Steps • Recognize that there is a problem • Identify the problem • Generate alternative solutions • Choose among the alternative solutions • Implement the chosen solution • Evaluate the solution

Techniques for Recognizing Problems • Comparison against others • Monitor for weak signals • Comparison of current performance with objectives or past performance • Checklists • Inverse brainstorming • Listing complaints • Role playing

Identify the Problem: Ask Who? • Who says that this is a problem? • Who caused or is causing the problem? • Whom does it or will it affect? • Who has done something about the problem?

Identify the Problem: Ask What? • What happened or will happen? • What are the symptoms? • What are the consequences to others? • What circumstances surround the occurrence of the problem? • What is not functioning as desired?

Identify the Problem: Ask When? • When did it or will it happen? • When did it first occur?

Identify the Problem: Ask Where? • Where is the problem occurring? • Where did it or will it have an impact?

Identify the Problem: Ask Why? • Why is this a problem? • Why did it or will it occur? • Why was nothing done to prevent the problem from occurring? • Why did no one recognize and do something about the problem sooner? • Why is a response needed now?

Identify the Problem: Ask How? • How should the process be working? • How are others dealing with this or similar problems? • How do you know this is a problem; what supporting information do you have?

Problem Identification: Final Questions • How will you know the problem is solved? • What does the desired state look like? • What data will you need to answer these questions?

Techniques for Identifying the Problem • Talking to others • Consensus building • Fishbone diagram • an analysis tool that provides a systematic way of looking at effects and the causes that create or contribute to those effects • When should a fishbone diagram be used? • Does the team... • Need to study a problem/issue to determine the root cause? • Want to study all the possible reasons why a process is beginning to have difficulties, problems, or breakdowns? • Need to identify areas for data collection? • Want to study why a process is not performing properly or producing the desired results? A Fishbone Diagram

Techniques for Identifying the Problem • Why-Why Diagram • a Tree Diagram where each child statement is determined simply by asking 'why' the parent occurs

Problem Statement • The end result of problem identification. • Brief, clear, to-the-point identification of the specific problem to be addressed, including the key rationale for why it should be solved.

Individual Techniques for Generating Solutions • Analysis of past solutions • Fresh eyes • Mind mapping • a diagram used to represent words, ideas, tasks or other items linked to and arranged radially around a central key word or idea

Individual Techniques for Generating Solutions • Sleeping on it • Visualization • process of creating internal mental images • What if? • a page with a list of words. Start with "What if it was..." and insert a word form the list to see what new insight it can give you about your problem.

Advantages of Using a Group • Shared knowledge and experience will broaden the search and generate more alternative solutions. • Leads to a better understanding of how and why a decision was made and it will be accepted more readily. • Members who are willing to take more risks and those who avoid risks contribute to the scope of possible solutions and move each other to the middle ground of risk taking in choosing a solution for implementation. • Collective judgment is usually better than that of an individual.

Limitations of Using a Group • Pressure to conform may negatively influence decision-making. • One person may dominate the group. • A group requires more time to reach a decision than do individuals. • Groups generally don’t make better decisions than an expert or someone with special knowledge and skills.

Group Techniques for Generating Solutions • Brainstorming • a group creativity technique designed to generate a large number of ideas for the solution to a problem • Alternative brainstorming method • Brainwriting • similar to Brainstorming. The general process is that all ideas are recorded by the individual who thought of them. They are then passed on to the next person who uses them as a trigger for their own ideas • Brainwriting pool • Each person, using Post-it notes or small cards, writes down ideas, and places them in the center of the table. Everyone is free to pull out one or more of these ideas for inspiration. Team members can create new ideas, variations or piggyback on existing ideas. • Nominal group technique • a consensus planning tool that helps prioritize issues

Choosing Among Alternative Solutions • How practical is the idea? • Is it realistic? • How cost-effective is it? • Can it be easily implemented by a limited number of individuals, or does it require that large numbers of other people be convinced that it is a good idea? Will they be easy to convince? • Is the idea consistent with the directions already undertaken by the organization?

Implement the Chosen Solution • What resources are needed? • Who else within the organization needs to approve the solution to the problem, and what will it take to win their approval? • What has to happen in order to implement the solution; what are the steps in implementation? • Who is going to be involved, and what will they do? • When will the various phases of implementation take place?

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