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Unit 14 - Investigating Customer Service - PPT's and Workbooks
Subject: Business and finance
Age range: 16+
Resource type: Unit of work
Last updated
16 January 2023
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Included in this resource is:
The Powerpoints for all learning aims (A,B & C) for Unit 14: Investigating customer service (including activities).
Workbooks with activities for all learning aims (one workbook for learning aim A & B - related to assignment 1; and one workbook for learning aim C - related to assignment 2).
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Just started teaching this unit and was really glad to come across these resources. They are well laid out, effectively relate to the specification in order of the learning aims and the workbooks are aligned clearly to the assignment briefs. Excellent resources!
Thanks for the positive review! Hope you enjoy using the resources! :)
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The author has put a lot of time and thought into these resources. Good lesson PowerPoints and work books which are differentiated and link to the specification
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Samanthapaulsmith
Fantastic resources, very engaging with lots of activities, challenges and supporting workbooks.
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Assignment 1 - P1 P2 M1 D1
Qualification: pearson btec level 3 national extended certificate in business, unit 14: investigating customer service, learning aim, a: explore how effective customer service contributes to business success, assignment title: explore how customer service contributes to a business success.
Hand in date:
P1 - Describe the different approaches to customer service delivery in contrasting businesses.
P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations.
M1 - Analyse how legislation and regulation impacts on customer service provision in a selected business.
D1 - Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
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VIDEO
COMMENTS
Unit 14 assignment 1. Introduction Today I'm going to explore how effective customer service contributes to Apple and Asda's success. I've chosen as contrasting businesses Apple and Asda because Asda is a supermarket and Apple is a manufacturing.
Unit 14 Assignment 1- Exploring customer service copy. Module: Business in the economic environment. 28 Documents. Students shared 28 documents in this course. ... Assignment 1 Checklist unit 14 investigating customer service. Business Studies 100% (4) 12. Assignment 1. Understanding Business 78% (9) 9.
Unit 14- Investigating customer service, assignment 1 Why is it important to provide excellent customer service? 14/A Describe the different approaches to customer service delivery in contrasting businesses.
1. Information-systems document from Birmingham City University, 42 pages, Unit 14 - Investigating Customer Service - Assignment 1 Introduction Customer service is a crucial aspect of any business. It can make or break a company's reputation, and it directly impacts customer loyalty and satisfaction. Investigating customer servi.
pptx, 1.12 MB. Included in this resource is: The Powerpoints for all learning aims (A,B & C) for Unit 14: Investigating customer service (including activities). Workbooks with activities for all learning aims (one workbook for learning aim A & B - related to assignment 1; and one workbook for learning aim C - related to assignment 2).
Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery i... [Show more]
unit-14-authorised-assignment-brief-for-learning-aim-c-investigating-customer-service-version-1-november-2016.docx: File Size: 74 kb: File Type: docx: Download File. unit_14_guidance_sheet_assignment_2.docx: File Size: 21 kb: File Type: docx: Download File. unit_14_assignment_two_role_plays.pptx: File Size: 2098 kb: File Type: pptx: Download ...
Task 1. You are to create a report that: - Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels. - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to ...
Assignment title: Explore how customer service contributes to a business success. Assessor: Issue date. Hand in date: P1 - Describe the different approaches to customer service delivery in contrasting businesses. P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to ...
Unit 14 - Investigating Customer Service (Assignment 1) includes - P1, P2, P3. Module Understanding excellent customer experiences and journeys (5N6Z0146) ... Why is it important to provide excellent customer service? In this assignment I will be writing a report that will explore how effective customer service contributes to business success ...
Distinction star model answer - Unit 14 - Assignment 1 (Investigating Customer Service) Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it impo...
Glossary. Jan 1, 2023. BTEC Business Studies unit 14: Investigating Customer Services. A Explore how effective customer service contributes to business success B Investigate the methods used to improve customer service in a business C Demonstrate customer service in different situations, using appropriate behaviours to meet expectations.
Unit 14 Investigating Customer Service - Assignment 1. Course; Unit 14 Investigating Customer Service - Assignment 1. Institution; University Of Greenwich. Unit Number and Title: Unit 14: Investigating Customer Service Learning Aim: A: Explore how effective customer service contributes to business success Learning Aim B: Investigate the methods ...
Distinction unit 14 investigating customer service! Hope it helps assignment unit 14 p1 amazon and amazon and are two contrasting businesses, they are quite. Skip to document. ... Unit 14 D1 - This is a distinction assignment for Unit 14 Investigating Customer Service. International Relations 67% (15) More from: unit 14. by jemima Kalongo. 8 8 ...
Benefits. By tracking KPIs, Tesco can quantify the impact of its customer service improvements, making it easier to recognize successful strategies and allocate resources efficiently. Enhanced customer service can result in higher customer satisfaction, increased loyalty, and, ultimately, increased profits. Negatives.
Customer service unit 14 assignment 1 DISTINCTION LEVEL. Module; CUSTOMER SERVICE UNIT 14 ASSIGNMENT 1 (FF3NBUS1W1)) Institution; PEARSON (PEARSON) in this assignment im talking about the different way JD and Nandos use to approach customers and how their customer service uses different approaches. All P1 P2 P3 M1 M2 D1 D2 are covered in this ...
Customer Service - Assignment 1. In this assignment, I will be creating a report to feedback for a supermarket, researching and describing different types of customer service strategies and analysing them, providing detail on how customer service can have a lasting effect on a customer and how they choose to view that business, and evaluating the benefits and drawbacks of certain aspects of ...