car mechanic business plan

Auto Repair Business Plan

Written by Dave Lavinsky

You’ve come to the right place to create your Auto Repair shop business plan.

We have helped over 10,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Auto Repair shops.

Auto Repair Business Plan Example

Below is a template to help you create each section of your Automotive Repair business plan.

Executive Summary

Business overview.

Tim’s Timely Auto Repair is a startup auto repair shop located in St. Louis, Missouri. The Company is founded by Tim Martinez, an experienced auto mechanic who has gained valuable knowledge on how to manage an auto repair shop during the past 15 years while working at Fast Cars Auto Repair. Now that Tim has experienced managing an auto repair shop, he is ready to start his own company, Tim’s Timely Auto Repair. Tim is confident that his auto repair skills, combined with his understanding of business management, will enable him to run a profitable auto repair shop of his own. Tim is recruiting a team of highly qualified professionals to help manage the day-to-day complexities of auto repair shop operations – sales and marketing, customer service, and financial reporting.

Tim’s Timely Auto Repair will provide reliable auto repair services for customers in the St. Louis area. Tim’s Timely will be the go-to auto repair shop in St. Louis for convenient scheduling, quality work, and timely repairs. The Company will be the ultimate choice for busy individuals, providing the best customer service in the area.

Product Offering

Auto Repair will provide the following repair services for most vehicle makes and models:

• Brake repair
• Powertrain repair
• Muffler & exhaust repair
• Heating repair
• Electrical system repair
• Wheel alignment and repair
• Preventative repair & maintenance

Customer Focus

Tim’s Timely Auto Repair will target personal vehicle owners in St. Louis. The Company will also target small businesses who use a vehicle for their company’s operations such as delivery drivers, plumbers, and other mobile businesses. No matter the customer, Tim’s Timely Auto Repair will deliver the best communication, service, and results.

Management Team

Tim’s Timely Auto Repair will be owned and operated by Tim Martinez. Tim is a graduate of Missouri University with a Bachelor’s degree in Automotive Technology. He has 15 years of experience working as an auto repair technician and manager of another local shop. Tim will be the Company’s CEO and the Head Auto Repair Technician. He will oversee the day-to-day operations, auto repair equipment management, and auto technician staff’s activities.

Tim has recruited his former administrative assistant, Jen Jackson, to be the Company’s Chief Operations Officer and help oversee the auto repair shop’s daily operations and customer relations. Jen has a Master’s degree in Business Administration. She has worked in the auto repair industry for many years and understands what it takes to effectively run this type of business.

Success Factors

Tim’s Timely Auto Repair will be able to achieve success by offering the following competitive advantages:

• Skilled team of auto repair technicians who will be able to diagnose and repair a wide variety of vehicle issues in a timely manner.
• Tim’s Timely Auto Repair makes it easy for customers to schedule appointments, pay for service, and check on the status of their vehicle through a user-friendly customer app.
• The Company offers competitive pricing and discounts for regular customers.

Financial Highlights

Tim’s Timely Auto Repair is seeking $250,000 in debt financing to launch its auto repair business. The funding will be dedicated towards securing the auto repair shop and purchasing auto repair equipment and supplies. Funding will also be dedicated towards three months of overhead costs to include payroll of the staff and marketing expenses. The breakout of the funding is below:

• Auto repair shop build-out: $100,000
• Equipment, supplies, and materials: $40,000
• Three months of overhead expenses (payroll, utilities): $90,000
• Marketing costs: $10,000
• Working capital: $10,000

The following graph below outlines the pro forma financial projections for Tim’s Timely Auto Repair.

Company Overview

Who is tim’s timely auto repair.

Tim’s Timely Auto Repair is a newly established auto repair business in St. Louis, Missouri. Tim’s Timely will be the first choice for vehicle owners in St. Louis and the surrounding communities for its reliable and timely repair services. The Company is able to service almost any vehicle make and model and has the ability to accommodate customers’ busy schedules.

Tim’s Timely Auto Repair will be able to guarantee the quality of its repairs thanks to the latest and most reliable auto repair equipment and technology combined with stringent quality control standards. The Company’s team of highly qualified professionals experienced in a wide range of automotive issues will be able to provide timely diagnosis and repair. Customers can easily schedule appointments, check on their vehicle, and make payments using the Company’s customer app.

Tim’s Timely Auto Repair History

Tim’s Timely Auto Repair is owned and operated by Tim Martinez, an experienced auto mechanic who has gained valuable knowledge during his 15 year tenure working as an auto repair technician and manager at another local auto repair shop. Now that Tim has gained the experience and knowledge of how to manage an auto repair shop, he is ready to start one of his own. Tim has begun recruiting a team of highly qualified professionals to help manage the day to day complexities of running an auto repair shop – sales and marketing, customer service, and financial reporting.

Since incorporation, Tim’s Timely Auto Repair has achieved the following milestones:

• Registered Tim’s Timely Auto Repair, LLC to transact business in the state of Missouri.
• Has begun negotiations to purchase the warehouse that will become the shop.
• Reached out to numerous contacts to include past customers, local businesses, and friends and family members to start spreading the word about the new shop.
• Began recruiting a staff of accountants, auto repair technicians, maintenance workers, and sales personnel to work at Tim’s Timely Auto Repair.

Tim’s Timely Auto Repair Services

Industry analysis.

The United States auto repair market is valued at $78B with approximately 280,000 businesses in operation and over 614,000 employees working in the industry across the country. The auto repair industry has grown steadily over the past five years. Much of this growth can be attributed to more vehicles on the road combined with an increasing age of the vehicles in service. Additionally, rising disposable incomes have led to more people foregoing DIY repairs, and instead, taking their vehicles to industry operators when they need to be repaired.

One of the biggest challenges facing the auto repair industry is the growing shortage of technicians as many are retiring and there are not enough new technicians joining the field to fill the vacancies. Additional challenges include increased digitization and evolving technologies. Industry operators will need to keep up with the latest innovations to remain competitive.

Customer Analysis

Demographic profile of target market.

Tim’s Timely Auto Repair will target vehicle owners in St. Louis. The Company will also target small businesses who use a vehicle for their company’s operations such as delivery drivers, plumbers, and other mobile businesses. No matter the customer, Tim’s Timely Auto Repair will deliver the best communication, service, and results..

The precise demographics for St. Louis, Missouri are:

Customer Segmentation

Tim’s Timely will primarily target the following customer profiles:

• Individual vehicle owners
• Delivery drivers
• Mobile service providers who use vehicles for their business operations (e.g., plumbers, HVAC, mobile pet grooming, non-emergency medical transport, solar panel installers, etc.)

Competitive Analysis

Direct and indirect competitors.

Tim’s Timely Auto Repair will face competition from other companies with similar business profiles. A description of each competitor company is below.

Fast Cars Auto Repair

Established in 1975, Fast Cars Auto Repair is one of the largest auto repair companies in Missouri. The company provides a wide range of repair and maintenance services for many vehicle makes and models, with a focus on sports cars, luxury cars, and race cars. Fast Cars Auto Repair’s leadership team continuously introduces new technology and repair training for its staff to ensure all technicians are equipped to repair the latest model vehicles. The company has four locations in St. Louis, with more being built in the near future.

JP’s Affordable Auto Repair

JP’s Affordable Auto Repair is a small auto repair shop catering to local vehicle owners in St. Louis, Missouri and surrounding areas. JP’s Affordable Auto Repair provides efficient service at affordable prices. The company provides same day and 48-hour repairs for an extra fee. The owners of JP’s Affordable Auto Repair have been in the automotive business for over 40 years, so they keenly understand the ins-and-outs of running an auto repair shop.

Dependable Dan’s Auto Repair

Dependable Dan’s Auto Repair is a trusted St. Louis, Missouri-based auto repair shop that provides superior service to vehicle owners in St. Louis and the surrounding areas. The company is able to provide a wide variety of repair services for both personal and commercial vehicles. Dependable Dan’s Auto Repair has been family owned and operated since 1999. The company prides itself on being the number one choice for quality auto repair services at competitive prices.

Competitive Advantage

Tim’s Timely Auto Repair will be able to offer the following advantages over the competition:

• Skilled team of auto repair technicians who are highly skilled and trained in a wide variety of vehicle issues to provide reliable results for almost any make or model.
• Tim’s Timely Auto Repair makes it easy for customers to obtain the Company’s services. Customers can schedule appointments, check on their vehicle, and make payments through the convenience of the customer app.

Marketing Plan

Brand & value proposition.

Tim’s Timely Auto Repair will offer the unique value proposition to its clientele:

• Tim’s Timely Auto Repair provides reliable results in a timely manner for most vehicle makes and models.

Promotions Strategy

The promotions strategy for Tim’s Timely Auto Repair is as follows:

Social Media Marketing

The Company will enlist the help of a marketing director to create accounts on social media platforms such as Linkedin, Twitter, Instagram, Facebook, TikTok, and YouTube.  The marketing director will ensure Tim’s Timely maintains an active social media presence with regular updates and informative content.

Professional Associations and Networking

Tim’s Timely Auto Repair will become a member of professional associations such as the Automotive Service Association, Auto Care Association, National Automobile Dealers Association, and the International Automotive Technicians Network. The leadership team will focus their networking efforts on expanding the Company’s customer network.

Print Advertising

Tim’s Timely Auto Repair will invest in professionally designed print ads to display in programs or flyers at industry networking events. The Company will also send direct mailers to local businesses who may be interested in auto repair services.

Publications

The Company will invest in advertisements in major industry publications such as Auto Body Repair News Magazine, Auto Inc., and Auto Service Professional publications. Additionally, the Company will invest in local advertising through newspapers, magazines, and community newsletters.

Website/SEO Marketing

Tim’s Timely Auto Repair will create a company website. The website will be well organized, informative, and list all the services that Tim’s Timely is able to provide. The Company’s marketing director will also manage the Company’s website presence with SEO marketing tactics so that when someone types in a search engine “St. Louis auto repair shop” or “auto repair shop near me”, Tim’s Timely Auto Repair will be listed at the top of the search results.

The pricing of Tim’s Timely Auto Repair will be moderate and on par with competitors so customers feel they receive value when purchasing the Company’s superior repair services.

Operations Plan

The following will be the operations plan for Tim’s Timely Auto Repair.

Operation Functions:

• Tim Martinez will be the CEO and Head Auto Repair Technician. He will oversee the auto repair technicians, repair process, and the auto repair equipment maintenance. Tim has spent the past year recruiting the following staff:
• Jen Jackson – Chief Operating Officer who will manage the bookkeeping, customer relationships, and help oversee the daily operations for the Company.
• Andrea Miller – Accountant who will provide all accounting, tax payments, and monthly financial reporting.
• Bill Smith – Marketing Director who will oversee all marketing strategies for the Company and manage the website, social media, and outreach.

Milestones:

Tim’s Timely Auto Repair will have the following milestones complete in the next six months.

11/1/2022 – Finalize contract to purchase property.

11/15/2022 – Finalize personnel and staff employment contracts for the Tim’s Timely Auto Repair management team.

12/1/2022 – Begin build-out of the shop and purchase equipment and supplies.

12/15/2022 – Begin networking at industry events and implement the marketing plan.

1/15/2023 – Finalize contracts for auto repair technicians.

2/15/2023 – Tim’s Timely Auto Repair officially opens for business.

Financial Plan

Key revenue & costs.

The revenue drivers for Tim’s Timely Auto Repair are the fees charged to customers in exchange for the Company’s auto repair services.

The cost drivers will be the overhead costs required in order to staff an auto repair shop. The expenses will be the payroll cost, utilities, auto repair equipment and supplies, and marketing materials.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Average number of vehicles serviced per month: 450
• Average fees per month: $15,000
• Overhead costs per year: $140,000

Financial Projections

Income statement.

Balance Sheet

Cash Flow Statement

Auto Repair Business Plan FAQs

What is an auto repair business plan.

An auto repair  business plan is a plan to start and/or grow your auto repair company business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your auto repair  business plan using our Auto Repair  Business Plan Template here .

What are the Main Types of Auto Repair Companies?

There are a number of different kinds of auto repair companies , some examples include: Auto Service Shop, Transmission Repair Shop, and Body Repair Shop.

How Do You Get Funding for Your Auto Repair Business Plan?

Auto repair companies are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding. A thorough  business plan for auto repair shop will show investors you are well-prepared to start a business on your own.

Table of Contents

Complete Guide on Auto Repair Shop Business Plan (2023)

Success in the auto repair business starts with a good plan. Your shop’s future depends on it. One mistake can be a big problem. That’s why you need to make sure you have everything in place for a successful auto repair business.

In this blog, we’ll help you create a strong business plan for an auto repair shop, whether you’re starting out or already have a shop. We’ll also give you a business plan sample for an auto repair shop that you can use. 

Let’s get started!”

Looking to expand your auto repair shop? Schedule a demo now.

What is an auto repair shop business plan? 

An auto repair shop business plan is like a roadmap for your car repair business. It’s a document that explains your business idea to potential investors or partners.

Imagine you’re planning a long road trip. 

Before you start, you make a detailed plan with the places you want to visit, the things you want to do, and the route you’ll take. 

Similarly, an auto repair shop business plan is like that plan for your car repair business. It’s a written guide that outlines what your business wants to achieve, how it will do it, and why it’s a good idea. 

You use this plan to show to others, like investors, so they understand your business and may want to be part of it. It’s like the master plan for your car repair adventure!

Why you need a business plan for auto repair shop: 

You will understand your business better:.

• Your business plan is your GPS. It gives you a clear route to your goals.
• Identify and tackle obstacles with confidence by sticking to your plan.
• It’s your guide for financing, hiring, operations, and branding.

It will give you a Smooth Driving:

• Prevent hiccups by investing wisely.
• Your business plan helps you choose the right people, processes, technology, and marketing.
• Ensure your investments align with your long-term goals.

Make your business sustainable: 

• Map out a sustainable and viable business model.
• Secure funding, plan expansion, and achieve growth milestones.

It will give you Clear Path:

• Engage in a regular enjoyable activity.
• Form habits that help you focus and organize thoughts.
• Find solitude to regain focus on business goals.
• Personalize your approach for clarity and success.

Creating an auto repair shop business plan: 

Understanding the basics.

It is important that you first clever the basics before you create a business plan. 

For that, you need to understand the type of your business. There are many types of business such as startup business plan, internal business plan, and strategies plan.

For an auto body repair shop business plan, you need to form some key elements in your company such as market, company description, sales strategies, management, product/service, fundings, financial projections. Etc. 

Company Description: 

This chapter is the heart of your business plan. Here you will tell your story. Why do you want to start an auto repair business? What is the mission behind it? You will explain your services. 

This is your chance to give a unique identity to your repair shop. This can help you gain competitive advantage. Let’s discuss these things one by one: 

Overview: 

Give your readers a sense of what your auto repair shop is all about. You can tell the essence of your shop here. You need to discuss the history of your business, founders; story, and company culture, 

Mission Statement: 

Articulate the core purpose of your business – what it aims to achieve and how it serves its customers or clients.

Vision Statement: 

Describe the future you envision for your company. What impact do you want to have on your industry, community, or the world?

Products or Services

Now discuss what you are offering. Describe your services that show a unique value proposition. It is important that it is relevant to your auto repair customers. 

Market Positioning

Marketing and branding is very important to have a successful auto repair business. Focusing on market positioning is crucial. You need to touch on points like target audience, competitive advantage and market niche. 

Short-Term Goals: 

These could include milestones like launching a new product, reaching a specific revenue target, or expanding your customer base.

Long-Term Goals: 

Detail your overarching aspirations, such as becoming an industry leader, expanding globally, or achieving a certain level of market share.

Market Analysis

You need to know what you are dealing with on a daily basis. 

What do your ideal customers want? What is trending in the market? How can you attract more and more customers? 

For this, you need to have a comprehensive knowledge of the auto repair market. There are three things you need to cover: 

Target Market: 

Understand your audience. Check out the following things in your customers: 

• Income level 
• Values 
• Lifestyles 
• Purchasing behaviors

Address the market needs: 

You need to find out the needs of your market. Identify the pain points of your customers.

Pro tip: you can conduct surveys or focus groups to find out the pain points of your target audience. 

After finding out the paint points, come up with unique selling point that covers the needs of your market. Clearly articulate how your products or services stand out and provide distinct advantages over competitors.

Analyzing the Competitive Landscape: 

In every market, competition is a reality. By analyzing your competitors, you gain insights into their strengths, weaknesses, and strategies. Find out direct competitors that offer similar services. 

After finding your competitors, you can set your business apart by offering better services from them. 

Market Size and Growth Potential

Assessing the overall market size and growth potential provides a snapshot of the opportunity at hand. It helps you understand the scope of your market and whether it’s expanding or contracting.

Industry Trends: 

Now you need to collect data related to auto repair shops. This can help you in finding industry trends. Find out the merging technologies that you can use in your shop. 

Marketing and Sales Strategies

Now we know our services and market for the auto repair shop. But how are we gonna sell our service to the market

That’s here, you need marketing strategies for your auto repair shops. Follow the following steps to define your strategies: 

• Identify the platforms you’ll use to reach your audience. 
• Craft a consistent and compelling message that resonates with your target audience.
• Plan the creation and distribution of valuable content that educates, entertains, or solves problems for your audience. 
• Detail how you’ll guide potential customers through the sales journey, from initial contact to making a purchase.
• Explain how you’ll attract potential customers.
• Describe how you’ll build relationships with leads over time. 
• Outline the steps you’ll take to convert leads into paying customers. 
• Allocate funds to different marketing strategies
• Explain how you’ll measure the effectiveness of your marketing and sales efforts.
• Identify the KPIs you’ll monitor, such as website traffic, conversion rates, click-through rates, and customer acquisition cost.

Organization and Management

Now, you need to discuss the management of your auto repair shop. Highlighting key team members and explaining their roles adds depth and credibility to your business plan.you can discuss the following things: 

• Organizational Structure
• Hierarchical Chart.
• Functional Divisions
• Key Management Team
• Founder(s) and CEO
• Executive Team Members
• Responsibilities and Roles
• Founder’s Role
• Key Executives’ Roles
• Team Strengths and Expertise
• Relevant Experience
• Growth Plans
• Recruitment Strategy

Product or Service Line

In this chapter, you’ll provide a thorough exploration of your products or services. You can discuss the following things: 

• Introduction to Your Offerings
• Detailed Description
• Development and Design
• Intellectual Property
• Product Life Cycle
• Future Development
• Visuals and Media
• Customer Testimonials and Case Studies
• Pricing Strategy
• Regulatory and Compliance
• Sustainability and Ethics

Financial Projections

In this chapter, you will do a proper financial analysis. You will discuss the financial dynamics of your business. 

1. Profit and Loss: 

In this, you will show projected profit and loss for the forecast period. Below is an example from the business plan for an existing auto repair shop. you can use it to make your own a profit and loss sheet. 

2.Cash flow projection: The next thing is the cash flow projection. Cash flow is critical for business sustainability. Illustrate how cash moves in and out of your business, highlighting periods of potential cash shortages and surpluses. This helps in planning for working capital needs and managing liquidity. Below is an example that you can use:

3. Balance Sheet Projection

Provide a snapshot of your business’s financial position, including assets, liabilities, and equity. This showcases the overall health and stability of your business.

4. Break Even Analysis

Determine the point at which your business becomes profitable. A breakeven analysis helps you understand how much revenue you need to cover all costs. Below is an example of a business plan for an existing auto repair shop. You can see to understand better.

Risk Assessment and Contingency Planning

No business journey is without its obstacles. Recognizing potential risks and challenges upfront and having a plan to address them is crucial. 

This chapter focuses on identifying risks, evaluating their potential impact, and outlining strategies to mitigate their effects.

First thing is to identify the risk. You can see the picture below to identify risks. 

After identifying risks, you need to come with risk mitigation strategies such as: 

Preventive Measures: Outline steps you’ll take to prevent risks from occurring. 

Mitigation Plans: Describe your plans to minimize the impact if a risk does materialize. 

Crafting a business plan is a labor of love. It’s more than a document; it’s your business’s roadmap to success. Each chapter contributes to the bigger picture, forming a comprehensive strategy that aligns your ambitions with actionable steps. Now that you have this guide, take the first step towards creating a winning business plan that paves the way for your entrepreneurial journey.

You can also take your auto repair business to the next level with a good auto repair management software. Moreover , torque 360 offers all-round automotive management software as well. It includes many features such as scheduling, invoicing , estimating , digital vehicle inspection , repair order management , technician portal , POS integration , and marketing solutions. 

About the Author: Torque360

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Auto Repair Business Plan Template

Written by Dave Lavinsky

Auto Repair Business Plan

Over the past 20+ years, we have helped over 10,000 entrepreneurs and business owners create business plans to start and grow their auto repair businesses. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through an auto repair business plan template step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What is an Auto Repair Business Plan?

A business plan provides a snapshot of your auto repair business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for a Auto Repair Business

If you’re looking to start an auto repair business, or grow your existing auto repair business, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your auto repair business in order to improve your chances of success. Your auto repair business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for Auto Repair Businesses

With regards to funding, the main sources of funding for an auto repair business are personal savings, credit cards, bank loans and angel investors. With regards to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to confirm that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings is the other most common form of funding for an auto repair business.

Finish Your Business Plan Today!

If you want to start an auto repair business or expand your current one, you need a business plan. Below are links to each section of your auto repair business plan template:

Executive Summary

Your executive summary provides an introduction to your mechanic shop business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of auto repair business you are operating and the status. For example, are you a startup, do you have an auto repair business that you would like to grow, or are you operating a chain of auto repair businesses?

Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the auto repair industry. Discuss the type of auto repair business you are operating. Detail your direct competitors. Give an overview of your target customers. Provide a snapshot of your marketing plan. Identify the key members of your team. And offer an overview of your financial plan.  

Company Analysis

In your company analysis, you will detail the type of auto repair business you are operating.

For example, you might operate one of the following types of auto repair businesses:

• Auto Service Shop : this type of auto repair business focuses on routine servicing of cars and trucks, such as oil changes and tire rotation.
• Transmission Repair Shop: this type of business focuses on maintenancing, diagnosing and repairing transmissions in all types of cars.
• Body Repair Shop: this type of repair shop focuses on repairing damage to the body of a vehicle, primarily cosmetic damage due to collision.

In addition to explaining the type of auto repair business you will operate, the Company Analysis section of your business plan needs to provide background on the business.

Include answers to question such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of customers served, number of positive reviews, amount of monthly revenue, etc.
• Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry analysis, you need to provide an overview of the auto repair industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the auto repair industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your strategy, particularly if your research identifies market trends.

The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your automotive business plan:

• How big is the auto repair industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential market for your auto repair business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your mechanic business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: car owners, truck owners, luxury vehicle owners, classic vehicle owners, and businesses that own vehicles such as car rentals, car dealers, delivery businesses, and repairmen.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of auto repair business you operate. Clearly, luxury vehicle owners would respond to different marketing promotions than truck owners, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations and income levels of the customers you seek to serve. Because most auto repair businesses primarily serve customers living in their same city or town, such demographic information is easy to find on government websites.

Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.

With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less!

Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other auto repair businesses.

Indirect competitors are other options that customers have to choose from that aren’t direct competitors. This includes auto parts stores (for DIY repair). You need to mention such competition as well.

With regards to direct competition, you want to describe the other auto repair businesses with which you compete. Most likely, your direct competitors will be auto repairs located very close to your location.

For each such competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:

• What types of customers do they serve?
• What types of vehicles do they maintenance and repair, or what types of maintenance and repairs do they offer?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide better maintenance and repair services?
• Will you provide services that your competitors don’t offer?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a car service business plan, your marketing plan should include the following:

Product : In the product section, you should reiterate the type of auto repair company that you documented in your Company Analysis. Then, detail the specific products you will be offering. For example, in addition to auto repair, will you provide car rental services, repair financing or any other services?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your marketing plan, you are presenting the services you offer and their prices.

Place : Place refers to the location of your auto repair company. Document your location and mention how the location will impact your success. For example, is your auto repair business located in a busy retail district, industrial area, etc. Discuss how your location might be the ideal location for your customers.

Promotions : The final part of your auto repair marketing plan is the promotions section. Here you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:

• Advertising in local papers and magazines
• Reaching out to local websites
• Social media marketing
• Local radio advertising

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your auto repair business, including speaking with vehicle owners in person or on the phone, maintenancing and repairing vehicles.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to repair your 50th car, or when you hope to reach $X in revenue. It could also be when you expect to expand your auto repair business to a new city.  

Management Team

To demonstrate your auto repair business’ ability to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally you and/or your team members have direct experience in managing auto repair businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing auto repair shops or successfully running small businesses.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.

Income Statement : an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, how many cars will you repair per week? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets : Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your auto repair business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement : Your cash flow statement will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing an auto repair business:

• Location build-out including design fees, construction, etc.
• Cost of equipment and supplies
• Payroll or salaries paid to staff
• Business insurance
• Taxes and permits
• Legal expenses

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your shop location lease or descriptions of repairs you are working on.   Summary Putting together a business plan for your auto repair business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will really understand the auto repair industry, your competition, and your customers. You will have developed a marketing plan and will really understand what it takes to launch and grow a successful auto repair business.

  OR, Let Us Develop Your Plan For You Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.

Click here to see how Growthink’s professional business plan consulting services can create your business plan for you. Other Helpful Business Plan Articles & Templates

Auto Repair Business Plan Template & PDF Example

• July 19, 2024
• Business Plan

Creating a comprehensive business plan is crucial for launching and running a successful auto repair business. This plan serves as your roadmap, detailing your vision, operational strategies, and financial plan. It helps establish your auto repair business’s identity, navigate the competitive market, and secure funding for growth.

This article not only breaks down the critical components of an auto repair business plan, but also provides an example of a business plan to help you craft your own.

Whether you’re an experienced entrepreneur or new to the service industry, this guide, complete with a business plan example, lays the groundwork for turning your auto repair business concept into reality. Let’s dive in!

Our auto repair business plan is structured to cover all essential aspects needed for a comprehensive strategy. It outlines the garage’s operations, marketing strategy, market environment, competitors, management team, and financial forecasts.

• Executive Summary : Offers an overview of your auto repair business’s concept, market analysis , management, and financial strategy.
• Services & Location: Describes the shop’s facilities, services offered, and why its location is beneficial for customers.
• Operational Details: Outlines the operational aspects like workshop layout, equipment used, and staff roles.
• Key Stats: Presents data on market size , growth trends, and customer demographics.
• Key Trends : Highlights technological advancements and changing consumer preferences in auto repair.
• Key Competitors: Analyzes main competitors in the area and your business’s unique selling points.
• SWOT : Conducts a strengths, weaknesses, opportunities, and threats analysis.
• Marketing Plan : Discusses strategies to draw in and keep customers, including promotional activities and customer service enhancements.
• Timeline : Lists important goals and milestones from the outset through the first year.
• Management: Provides information on the auto repair business management team and their responsibilities.
• Financial Plan: Forecasts the business’s 5-year financial performance, including expected income, profit margins, and outlays.

Auto Repair Business Plan

Fully editable 30+ slides Powerpoint presentation business plan template.

Download an expert-built 30+ slides Powerpoint business plan template

Executive Summary

The executive summary is a critical component of your bike shop business plan. It offers a concise yet comprehensive view of your business within the bike retail and service market, including competitive analysis and financial forecasts. This section is crucial for attracting investors and partners, as it highlights your business’s potential and strategic plans.

A two-slide PowerPoint presentation is recommended for this summary. The first slide should detail your business model, covering the range of products and services unique to your bike shop. The second slide should focus on your management team’s qualifications and financial goals, giving a snapshot of anticipated market performance and growth prospects.

Auto Repair Business Plan Executive Summary Example

Business Overview

In the executive summary of an auto repair shop business plan, the business overview section is crucial for detailing the shop’s offerings and operational capabilities. This includes the shop’s location, facility features, range of services, brand specialization, and any additional customer-focused services.

For an auto repair shop, it’s important to emphasize the expertise in specific vehicle brands, the advanced technological equipment available, and the comprehensive nature of services offered, from routine maintenance to complex repairs. The inclusion of customer convenience features, such as loaner vehicles and service guarantees, also plays a significant role in differentiating the shop in the market.

Example: AutoFix Hub, situated in a prime automotive district, operates from a 10,000 sq ft workshop equipped with state-of-the-art diagnostic and repair tools. Specializing in European brands like BMW and Mercedes-Benz, the shop offers a full spectrum of services and stands out with additional customer conveniences like loaner vehicles and a 90-day service guarantee.

Market Overview

The market analysis section should assess the size, growth, trends, and competitive landscape of the auto repair industry. It’s crucial to provide insights into the industry’s dynamics, such as the demand for specialized repair services due to increasing vehicle complexity and the shift of consumer preference towards independent repair shops.

Understanding the competitive environment, including the presence of major chains and local service providers, is vital for identifying the shop’s market position and opportunities for growth.

Example: The US auto repair market, valued at $76.8 billion, is growing steadily. AutoFix Hub is positioned in a market with 281,000 shops, differentiating itself through specialized services for European models. The shop capitalizes on the trend of consumers preferring independent shops for better value, distinguishing itself among 7 key local competitors.

Management Team

In this section, the focus is on the background and expertise of the management team leading the auto repair shop. It’s important to highlight their experience in the automotive industry and their roles within the shop.

The management team’s qualifications are a key aspect of the business’s ability to deliver quality services and manage operations efficiently. This part of the summary should instill confidence in the team’s capabilities to drive business growth and maintain high standards of service.

Example: The CEO, a co-founder of AutoFix Hub, brings over 15 years of industry experience, including management roles at leading auto repair chains. The Lead Mechanic, also a co-founder, possesses extensive expertise in servicing European models, ensuring high-quality repair work and customer satisfaction.

Financial Plan

The financial plan overview provides a snapshot of the auto repair shop’s revenue and profit targets. It outlines the financial goals, including specifics like aiming to reach $7.8 million in annual revenue with a 23% EBITDA margin by 2027.

This section reflects the shop’s financial health and potential for profitability, taking into account market positioning, service offerings, and operational strategies.

Example: AutoFix Hub aims to achieve $7.8 million in yearly revenue with a 23% profit margin by 2027. This financial goal is underpinned by strategic expansion of services, targeting high-value vehicle brands, and leveraging the growing consumer trend towards independent repair shops for specialized services.

For an auto repair business, the Business Overview section can be effectively divided into 2 main sections:

Garage & Location

Briefly describe the garage’s physical setup, focusing on its layout, functionality, and the welcoming environment it creates for customers.

Mention the business’s location, emphasizing its ease of access and the convenience it offers to customers, such as proximity to major roads or availability of ample parking. Explain why this location is strategically chosen to attract your target clientele, considering factors like high traffic volume or lack of similar services in the area.

Services & Pricing

Detail the range of maintenance and repair services offered, from routine services like oil changes and tire rotations to more specialized repairs such as engine diagnostics, transmission work, or electrical system repairs.

Outline your pricing strategy , ensuring it mirrors the quality of services provided and aligns with the market segment you’re targeting. Highlight any service bundles, membership deals, or loyalty programs that offer added value to your customers, fostering repeat business and customer loyalty.

Make sure to cover here _ Services & Location _ Operational Details

Industry size & growth

Begin with an overview of the auto repair industry, noting its size and potential for growth. Highlight key factors like the increasing vehicle population, aging car fleets, and trends towards vehicle longevity.

Key market trends

Next, discuss current trends such as the demand for specialized services, the rise of new automotive technologies, and eco-friendly repair practices. Emphasize the growing need for expertise in electric and hybrid vehicle maintenance and advanced diagnostics.

Key competitors

A competitive analysis is not just a tool for gauging the position of your auto repair shop in the market and its key competitors; it’s also a fundamental component of your business plan.

This analysis helps in identifying your auto repair shop’s unique selling points, essential for differentiating your business in a competitive market.

In addition, competitive analysis is integral in laying a solid foundation for your business plan. By examining various operational aspects of your competitors, you gain valuable information that ensures your business plan is robust, informed, and tailored to succeed in the current market environment.

Identifying Your Competitors in the Auto Repair Industry

Begin by identifying and mapping out local auto repair shops, dealerships offering repair services, and franchises specializing in car maintenance within your vicinity. Direct competitors include shops offering similar services or catering to similar vehicle types, while indirect competitors might involve dealerships with in-house repair centers or mobile repair services.

Leverage online resources such as Google Maps and review platforms like Yelp and Angie’s List to gather insights into competitor locations, customer feedback, and service ratings. Positive reviews praising the expertise and quick turnaround at “Speedy Auto Care” highlight a strength that your competitor possesses in the market.

Auto Repair Competitors’ Strategies

A comprehensive analysis of competitors’ strategies encompasses various operational dimensions:

• Service Portfolio: Evaluate the spectrum of services offered. For instance, a competitor like “Eco-Green Auto Care” gaining traction by specializing in eco-friendly repairs and using sustainable practices signifies an emerging market trend towards environmentally conscious auto maintenance.
• Technical Expertise: Consider the technical proficiency and specialized services provided. An auto shop like “Performance Motorsport Garage” focusing on high-performance vehicle tuning might cater to a different clientele compared to a shop specializing in general repairs.
• Pricing and Packages: Conduct a detailed comparison of service pricing structures with competitors. Is your shop positioned similarly to “Affordable Auto Fixes” or more aligned with premium services offered at “Elite Car Service Centre”?
• Marketing Strategies: Analyze competitors’ marketing approaches. Are they investing heavily in digital advertising, local sponsorships, or community engagement to bolster brand visibility and customer reach?
• Customer Experience: Evaluate the overall customer journey. Perhaps “Friendly Auto Repairs” excels in customer service by offering conveniences such as online appointment scheduling, shuttle services, or a dedicated customer portal.
• Operational Efficiency: Observe technological advancements or innovative processes adopted by competitors. For example, “Tech-Forward Motors” might utilize AI-powered diagnostics or automated service reminders for enhanced customer engagement and operational efficiency.

What’s Your Auto Repair Shop’s Value Proposition?

Define your shop’s distinctive value proposition . It could be specialized services such as transmission rebuilds, a focus on superior customer service, or offering a comprehensive maintenance package with added value services like complimentary car washes or extended warranties.

Identify market gaps by analyzing customer feedback, industry trends, and unmet needs within the automotive repair sector. For instance, an increasing demand for electric vehicle maintenance might signal an opportunity for your shop to invest in training technicians for EV-specific repairs, thus addressing a niche market segment overlooked by competitors.

Tailor your approach based on location: A shop situated in a suburban area might emphasize personalized services, loyalty programs, and extended warranties to build lasting relationships with local customers. In contrast, an urban location might focus on quick turnaround times and express services to cater to the fast-paced lifestyle of city dwellers.

First, perform a SWOT analysis for your auto repair business, identifying Strengths (such as highly skilled technicians and a broad range of services), Weaknesses (like high operational costs or intense competition), Opportunities (for instance, the growing demand for maintenance of aging vehicles), and Threats (such as economic downturns impacting consumer spending on non-essential repairs).

Marketing Plan

Then, craft a marketing strategy detailing how to draw in and keep customers through targeted advertising, promotional offers, a strong online presence, and involvement in local community events.

Marketing Channels

Utilize various marketing channels to communicate your brand and services, engage with potential clients, and drive foot traffic to your shop.

Digital Marketing

• Online Presence: Maintain a professional website that showcases your services, customer testimonials, and informative content about automotive maintenance and care. Optimize your website for local SEO to improve visibility in local search results.
• Social Media: Utilize platforms like Facebook, Instagram, Twitter, and YouTube to showcase your expertise through before-and-after repair images, customer testimonials, and educational content. Engage with your audience by responding promptly to inquiries and comments.
• Email Marketing: Build an email list by offering valuable content or discounts in exchange for sign-ups. Send regular newsletters featuring promotions, DIY car care tips, and updates about new services or events.

Local Advertising

Connect with your local community through targeted advertising efforts:

• Local Publications: Advertise in local newspapers, magazines, or community newsletters to reach a wider audience. Consider sponsoring specific automotive sections or publishing informative articles on car maintenance.
• Community Engagement: Participate in local car shows, street fairs, or dealership events. Offer free vehicle check-ups or workshops on basic car maintenance to showcase your expertise and build rapport with potential customers.
• Collaborations: Partner with car dealerships, rental companies, or local businesses for mutually beneficial promotions or referral programs. Cross-promotions can expand your reach within the local market.

Sales Channels

Optimize sales channels to maximize revenue and enhance customer satisfaction.

In-Shop Sales Techniques

• Service Upgrades: Train your staff to suggest additional services or maintenance checks during customer interactions. For instance, recommending a wheel alignment with a tire change or a fluid flush with an oil change can add value to the customer’s visit.
• Retail Merchandise: Display automotive care products or accessories prominently within your shop. Educate customers on their benefits and relevance to vehicle maintenance.
• Service Packages: Offer bundled services, such as a ‘Seasonal Maintenance Package’ or ‘Pre-Trip Inspection,’ to incentivize customers and simplify their automotive care choices.

Online Sales Integration

Leverage technology for streamlined sales processes:

• Online Appointment Booking: Implement an easy-to-use online booking system on your website and social media platforms. Offer incentives like discounts or priority scheduling for online bookings.
• E-Commerce Integration: Consider selling car care products, accessories, or merchandise online. Offering package deals on services or maintenance kits can attract customers looking for convenience.
• Virtual Consultations: Provide online consultations for basic troubleshooting or pre-service assessments. This personalized approach can lead to tailored service bookings or product recommendations, enhancing the customer experience.

Membership & Loyalty Programs

Encourage customer retention and repeat business:

• Membership Options: Create membership plans offering discounted rates for routine maintenance services or exclusive benefits such as priority scheduling or complimentary check-ups.
• Loyalty Rewards: Implement a digital loyalty program where customers earn points for every service or purchase. These points can be redeemed for discounts on future repairs or merchandise, fostering long-term customer relationships.

Lastly, set up a comprehensive timeline highlighting key milestones for the auto repair shop’s launch, marketing initiatives, customer base development, and expansion goals, ensuring the business progresses with clear objectives and purpose.

The Management section focuses on the auto repair business’s management and their direct roles in daily operations and strategic direction. This part is crucial for understanding who is responsible for making key decisions and driving the auto repair business toward its financial and operational goals.

For your auto repair business plan, list the core team members, their specific responsibilities, and how their expertise supports the business.

The Financial Plan section is a comprehensive analysis of your financial projections for revenue, expenses, and profitability. It lays out your auto repair business’s approach to securing funding, managing cash flow, and achieving breakeven.

This section typically includes detailed forecasts for the first 5 years of operation, highlighting expected revenue, operating costs and capital expenditures.

For your auto repair business plan, provide a snapshot of your financial statement (profit and loss, balance sheet, cash flow statement), as well as your key assumptions (e.g. number of customers and prices, expenses, etc.).

Make sure to cover here _ Profit and Loss _ Cash Flow Statement _ Balance Sheet _ Use of Funds

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Privacy Overview

Mobile Auto Mechanic Business Plan [Sample Template]

By: Author Tony Martins Ajaero

Home » Business ideas » Automotive Industry » Auto Repair

Are you about starting a mobile mechanic company? If YES, here is a complete sample mobile mechanic business plan template & feasibility report you can use for FREE .

Since the invention of automobile, a whole lot of business opportunities have been created around the automobile industry and the mobile auto mechanic repair business is one of them. All over the world, car repair is one business that never goes into extinction.

This is because daily, fleets of cars are being added to the garages of people and so whether it is a brand-new car or a fairly used one, you can be sure that sometime in the future car repair would be inevitable.

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As long as people use their cars and trucks regularly, there will always be reasons for them to visit an auto workshop or hire the services of mobile mechanics if indeed they want these vehicles to continue to ply the roads. This is because you can never rule out wear and tear when a machine is in use.

People call auto mechanics for different reasons; it could be for routine servicing, major repair works, or for refurbishing their cars. For whatever reasons; mobile auto mechanic business will always translate to money for the owner of the repair garage.

In some climes, you would be required to own a license to start this type of business; if it applies to you, be sure to get all the trainings and documentation needed. This is so that getting issued an operating license from the licensing office would be a lot easier.

If indeed you want to operate a corporate mobile auto mechanic repair business, you must go all the way to get it registered with the corporate affairs department of your state or country.

Although you can operate an unregistered mobile auto mechanic business in some countries, operating a registered one is the best way to go because it would position you to do business with corporate entities and it will enable your clients to trust you to come to their homes.

Now that you have decided to start your own mobile auto mechanic repair business, it is important that you sit back to create plans on how to raise startup capital, how to attract clients, how to generate profits and how to run the business.

Below is a sample mobile auto mechanic repair business plan template that will help you successfully write yours with little or no stress;

A Sample Mobile Auto Mechanic Business Plan Template

1. industry overview.

The Auto Mechanics industry (mobile mechanic repair services inclusive) is amongst the highly thriving and profitable easy to setup auto services related business idea an entrepreneur who is a trained mechanic can successfully start.

All over the world, car repair is one business that never goes into extinction. This is because daily, fleets of cars are being added to the garages of people and so whether it is a brand-new car or a fairly used one, you can be sure that sometime in the future car repair would become inevitable.

The Auto Mechanics industry of which mobile auto mechanic repair services is a part of provides mechanical and electrical repair and maintenance work for cars, trucks, vans and trailers et al. Players in this industry include self-employed mechanics, auto repair shops, garages and car care centers established by automobile manufacturing companies.

It is important to state that the auto repair industry does not include car dealerships, auto parts retailers or gas stations that provide industry services. So also, the industry services do not include auto bodywork, car washes, oil changes or air conditioning repair

The mobile auto mechanic repair business is an open line of business hence a low level of market share concentration. Even though large automobile companies operate in the industry, revenue is also spread among thousands of small auto garages and even mobile auto repair businesses.

As a matter of fact, no single auto repair shop or auto company can account for more than 5.0 percent of the total revenue generated in the industry. This is the reason why smaller auto repair shops cum mobile auto mechanic services accounts for a large percent of the players in the auto repair services industry.

The Auto Mechanics industry of which mobile auto mechanic repair services is a part of is indeed a large industry and pretty much active in countries such as United States of America, United Kingdom, Germany, France, Italy, Holland, Sweden, Switzerland, Australia and Canada et al.

Statistics has it that in the united states of America alone, there are about 254,970registered and licensed (accredited) Auto Mechanics garages (mobile inclusive) scattered all across the United States responsible for employing about 562,530 people and the industry rakes in a whooping sum of $64 billion annually.

The industry is projected to grow at 3.2 percent annual growth within 2011 and 2016. It is important to state that there is no establishment in this industry that has a lion market share. The Auto Mechanics industry has grown steadily over the last five years and it is projected to continue to enjoy steady growth.

Individuals and businesses have increased demand for auto repair services, as rising per capita disposable income and corporate profit encourages consumers to opt for auto repair and maintenance services over do-it-yourself repair. Going forward, disposable income levels are expected to continue to grow, encouraging some consumers to spend more on the maintenance and repair of their automobiles.

Over and above, the mobile auto mechanic repair business is very open to any aspiring entrepreneur who has acquired the required trainings, skills and perhaps professional certifications to start his or her own business and of course make good money from the industry.

2. Executive Summary

Thomas Gusto Mobile Mechanic Services®, LLC is a U.S based and licensed mobile mechanic repair garage. We have been able to secure all the necessary permits to operate in Miami Beach, Florida – United States of America and we will have active presence in other cities all across Florida such as Green acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al.

We are a mobile mechanic repair services company that is set to compete in the highly competitive and fragmented auto repair and maintenance services industry not only in Miami Beach – Florida, but also throughout the United States market because we intend expanding our services across key cities in the United States of America.

Thomas Gusto Mobile Mechanic Services®, LLC will offers mobile auto mechanic repair services such as repairing and replacing automotive engines, performing general automotive repairs, repairing trucks, repairing and replacing automotive exhaust systems, repairing and replacing mufflers, repairing automotive transmissions, repairing automotive brakes, performing automotive electric repairs, performing automotive wheel alignments, and repairing automotive radiators for cars, trucks, vans and trailers et al.

Our business goal is to become one of the leading mobile auto mechanic services company in the United States and we will make sure that we do all we can to compete favorably with leaders in the industry.

We have some of the latest auto mechanic tools and equipment that can easily be moved from one point to another. Our workers are going to be selected from a pool of certified and highly experienced auto repair mechanics and technicians in and around Miami Beach – Florida and also from any part of the United States of America as the business grows.

We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with leading mobile mechanic repair companies, auto repair garages and services centers in the United States and throughout the globe.

At Thomas Gusto Mobile Mechanic Services®, LLC, our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.

We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for all our partners, employees and for our clients.

Thomas Gusto Mobile Mechanic Services®, LLC is private registered business that is owned by Engr. Thomas Gusto an auto mechanical engineer per excellence who graduated with from Illinois Institute of Technology (B.Engr.) and his immediate family members.

Thomas Gusto has well over 15 years of hands on experience working for some of the leading brands in the Auto repair industry in the United States of America.

3. Our Products and Services

Thomas Gusto Mobile Mechanic Services®, LLC is established with the aim of maximizing profits in the mobile auto mechanic repair line of business.

We want to compete favorably with the leading auto repair companies in the United States which is why we have but in place a competent quality assurance team that will ensure that every repairs, services and maintenance jobs carried out by us or related services rendered meet and even surpass our customers’ expectations.

We will work hard to ensure that Thomas Gusto Mobile Mechanic Services®, LLC is not just accepted in Miami Beach – Florida but also in other cities Florida and in the United States of America where we intend opening our garages.

We are in the mobile mechanic repairs line of business to make profits and we will ensure that we do all that is permitted by the law in the United States of America to achieve our aims and ambitions of setting up the business Our products and services are listed below;

• Repairing and replacing automotive engines
• Performing general automotive repairs
• Powertrain repair services
• Brake repair services
• Scheduled and preventive repair and maintenance services
• Repairing trucks
• Repairing and replacing automotive exhaust systems
• Repairing and replacing mufflers
• Repairing automotive transmissions
• Repairing automotive brakes
• Performing automotive electric repairs
• Performing automotive wheel alignments
• Repairing automotive radiators
• Wheel alignment and repair services
• Other repair and maintenance services

N.B : Please note that all the services listed above will be carried out in any location (home or offices premises et al) as requested by our clients

4. Our Mission and Vision Statement

• Our vision is to establish a standard and world class one stop mobile auto mechanic services business whose services and brand will not only be accepted in Miami Beach – Florida but also in other cities in the United States of America.
• Our mission is to provide professional mobile auto repair, maintenance services and other auto repair related services that will assist businesses, individuals, households and non-profit organizations who owns automobiles in ensuring that their automobiles are always in good shape.
• We want to build a mobile auto mechanic business that can favorably compete with other leading brands in the automobile maintenance and repair services industry.

Our Business Structure

Thomas Gusto Mobile Mechanic Services®, LLC is a mobile auto mechanic repair and maintenance business that intend starting small in Miami Beach – Florida, but hope to grow big in order to compete favorably with leading mobile mechanic repair business, automobile repair garages and automobile servicing centers in the industry both in the United States and on a global stage.

We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands within our area of operations. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions;

• Chief Executive Officer

Human Resources and Admin Manager

• Mechanic Supervisor
• Sales and Marketing Executive

Mobile Auto Mechanics

Client Service Executive

5. Job Roles and Responsibilities

Chief Executive Officer – CEO:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Creates, communicates and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for fixing prices and signing business deals
• Responsible for providing direction for the business
• Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization
• Reports to the board

Mechanic Supervisor:

• Serves as project manager of the organization; works directly with employees
• Develops strategic plan by studying new automobile technological, and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Makes certain that the mobile auto repair and maintenance department perform efficiently, coordinate employee efforts, and facilitate communications between management and computer repairs and maintenance engineers and technicians
• Ensures that the organization work in line with international best practices
• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Designs job descriptions with KPI to drive performance management for clients
• Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Defining job positions for recruitment and managing interviewing process
• Carries out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Oversees the smooth running of the daily office activities.

Sales and Marketing Manager

• Manages external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
• Model demographic information and analyze the volumes of transactional data generated by customer
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Develop, execute and evaluate new plans for expanding increase sales
• Create new markets cum businesses for the organization
• Empower and motivates the sales team to meet and surpass agreed targets

Accountant / Cashier:

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensures compliance with taxation legislation
• Handles all financial transactions for Thomas Gusto Mobile Mechanic Services®, LLC
• Serves as internal auditor for Thomas Gusto Mobile Mechanic Services®, LLC.
• Repairs and replaces automotive engines
• Performs general automotive repairs
• Handles Powertrain repair services
• Handles Brake repair services
• Repairs trucks
• Repairs and replacing automotive exhaust systems
• Repairs and replacing mufflers
• Repairs automotive transmissions
• Repairs automotive brakes
• Performs automotive electric repairs
• Performs automotive wheel alignments
• Repairs automotive radiators
• Handles wheel alignment and repair services
• Handles other repair and maintenance services
• Welcomes clients and potential clients by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the creative director in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries
• Receives parcels / documents for the organization
• Distributes mails in the organization
• Handles any other duties as assigned the line manager

6. SWOT Analysis

Thomas Gusto Mobile Mechanic Services®, LLC engaged the services of a core professional in the area of business consulting and structuring to assist our organization in building a well – structured mobile auto mechanic business that can favorably compete in the highly competitive auto maintenance and repair service industry in the United States and the world at large.

Part of what the team of business consultant did was to work with the management of our organization in conducting a comprehensive SWOT analysis for Thomas Gusto Mobile Mechanic Services®, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Thomas Gusto Mobile Mechanic Services®, LLC;

Our core strength lies in the power of our team; our workforce. We have a team of certified and highly trained and experience automobile maintenance and repair mechanics, a team with excellent qualifications and experience in various niche areas in the automobile maintenance and repair service industry.

Aside from the synergy that exist in our carefully selected workforce, our services will be guided by best practices in the industry and we are well equipped with the right tools to carry auto repair, services and maintenance jobs in any location within our perimeter of operations.

As a new mobile mechanic repair and maintenance business in Miami Beach – Florida, it might take some time for our mobile mechanic repair and maintenance business to break into the market and gain acceptance especially from top profile clients in the already saturated and highly competitive auto maintenance and repair services industry; that is perhaps our major weakness.

Another weakness is that we may not have the required cash to pump into promoting our business the way we would want to.

• Opportunities:

No doubt, the opportunities in the auto maintenance and repair services industry is massive considering the number of individuals and corporate organizations who owns automobile in the United States and who would really appreciate home services.

As a mobile mechanic repair and maintenance garage, we are ready to take advantage of any opportunity that is available in the industry.

Just like any other business, one of the major threats that we are likely going to face is economic downturn. It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new auto repair and maintenance garage in same location where our target market exist and who may want to adopt same Business model like us.

7. MARKET ANALYSIS

• Market Trends

One good thing about the Auto Repair industry is that, it is an open industry hence a low level of market share concentration. Even though large automobile companies operate in the industry, revenue is also spread among thousands of small auto garages and even mobile auto repair businesses.

As a matter of fact, no single auto repair shop or auto company can account for more than 5.0 percent of the total revenue generated in the industry. This is the reason why mobile mechanic businesses and smaller auto repair shops accounts for a large percent of the players in the auto repair services industry.

It is a known trend in developed world and even developing world to find steady growth in the Auto Repair Services Industry, as a matter of fact, the Auto Repair Services industry has grown steadily over the last five years in the United States of America and it is projected to continue to enjoy steady growth.

Individuals and businesses have increased demand for mobile auto repair services, as rising per capita disposable income and corporate profit encourages consumers to opt for auto repair and maintenance services over do-it-yourself repair.

Going forward, disposable income levels are expected to continue to grow, encouraging some consumers to spend more on the maintenance and repair of their automobiles.

Lastly, it is now becoming trendy to find mechanics, automobile engineers and technicians who do not have the required finance to rent a shop opt for mobile auto repair garage business; they are known to move around especially on highways with their complete tool box looking for broken down cars, trucks and vans et al to fix.

8. Our Target Market

Before starting our mobile mechanic repair and maintenance garage in Miami Beach – Florida, we conducted a market survey and feasibility studies and we are certain that there is a wide range of both corporate and individual clients who would need the services of a mobile mechanic repair and maintenance garages especially haulage companies and transport companies.

In view of that, we have created strategies that will enable us reach out to various corporate organizations and households who we know can’t afford to do without our services. Below is a list of the people and organizations that we have specifically market our products and services to;

• Banks, Insurance Companies and other related Financial Institutions
• Blue Chips Companies
• Corporate Organizations
• Manufacturers and Distributors
• Transport Companies
• Haulage Companies
• Individuals and households
• School with transportation system for students

Our competitive advantage

Surviving in the business world as a mobile mechanic repair and maintenance company requires more than, your expertise, knowing how to deliver standard auto repairs and maintenance jobs but also how to network with key people that matters; decision makers that can decide who will get an auto repair and maintenance contract.

Without a shadow of doubt, there are loads of big time investors (Automobile manufacturing companies), that have a stake in the automobile maintenance and repair services industry; but one thing is certain, there is room big enough to accommodate both the big automobile repair, servicing and maintenance garages and the small ones as well and even a mobile mechanic company.

What smaller mobile mechanic maintenance, servicing and repair garages need to do to survive in the industry is to concentrate on providing automobile repair, maintenance and servicing to households, individuals, haulage companies, small transport companies, schools, hospitals and hotels et al before bidding for big auto repair, servicing and maintenance contracts from large corporations ( franchise from automobile manufacturing companies to run their service centers ) and government agencies (Public Works Department et al).

We are quite aware that to be highly competitive in the automobile maintenance, servicing and repair industry means that you are not only expected to be able to deliver consistent and highly reliable auto repair, servicing and maintenance jobs, but you must be able to meet set targets.

No one would want to continue to hire your services if don’t always meet up with the target date of completion of projects. Our competitive advantage lies in the power of our team; our workforce.

We have a team of certified and highly trained and experience automobile maintenance and repair mechanics, a team with excellent qualifications and experience in various niche areas in the automobile maintenance and repair service industry.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (startups mobile mechanic companies, automobile maintenance, servicing and repair businesses in the United States) in the industry.

It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

Thomas Gusto Mobile Mechanic Services®, LLC is established with the aim of maximizing profits in the auto repair, maintenance and servicing industry and we are going to go all the way to ensure that we do all it takes to meet and surpass the expectations of all our clients.

Thomas Gusto Mobile Mechanic Services®, LLC will generate income by going to any locations within our areas of operations as requested by our clients by offering the following auto maintenance, servicing and repair related services;

• Power train repair services

10. Sales Forecast

One thing is certain, there would always be haulage companies, transportation companies, corporate organization, government agencies, households and individual who would need to hire the services of mobile auto mechanic repair services providers to fix to fix their cars, vans, and trucks et al.

We are well positioned to take on the available market in the mobile mechanic maintenance, servicing and repair services line of business and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow our company to enviable heights.

We have been able to critically examine the mobile auto maintenance, servicing and repair market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projections are based on information gathered on the field and some assumptions that are peculiar to similar startups in Miami Beach – Florida.

Below is the sales projection for Thomas Gusto Mobile Mechanic Services®, LLC. It is based on the location of our business and of course the wide range of mobile auto repair, servicing and maintenance services and target market;

• First Fiscal Year-: $250,000
• Second Fiscal Year-: $450,000
• Third Fiscal Year-: $ 750,000

N.B : This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same auto maintenance, servicing and repair services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales strategy

We are mindful of the fact that there is stiffer competition in the automobile maintenance, servicing and repair industry; hence we have been able to hire some of the best marketing experts to handle our sales and marketing.

Our sales and marketing team will be recruited based on their vast experience in the automobile maintenance, servicing and repair industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall business goal of Thomas Gusto Mobile Mechanic Services®, LLC.

Our corporate goal is to grow Thomas Gusto Mobile Mechanic Services®, LLC to become one of the top 10 mobile mechanic maintenance, servicing and repair garage brands in the United States of America which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in Miami Beach – Florida but also in other cities in the United States of America where we intend marketing our services.

Thomas Gusto Mobile Mechanic Services®, LLC is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our mobile mechanic maintenance, servicing and repair garage by sending introductory letters alongside our brochure to transport companies, haulage companies, individuals who own automobiles, households, corporate organizations, religious organizations and key stake holders.
• Promptness in bidding for auto repair, servicing and maintenance contract from the government, haulage companies, transport companies and other cooperate organizations
• Advertise our business in relevant business automobile magazines, newspapers, TV stations, and radio station.
• List our business on yellow pages ads (local directories)
• Attend relevant international and local expos, seminars, and business fairs et al
• Create different packages for different category of clients in order to work with their budgets and still deliver excellent services
• Leverage on the internet to promote our business
• Engage direct marketing approach
• Encourage word of mouth marketing from loyal and satisfied clients
• Join local chambers of commerce and industries with the aim of networking and marketing our business

11. Publicity and Advertising Strategy

We have been able to work with our brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market.

We are set to become the number one choice for both corporate clients and individual clients in the whole of Miami Beach – Florida and other cities in the United States of America where we intend opening marketing our services which is why we have made provisions for effective publicity and advertisement of our company.

Below are the platforms we intend to leverage on to promote and advertise Thomas Gusto Mobile Mechanic Services®, LLC;

• Place adverts on both print (newspapers and magazines) and electronic media platforms
• Sponsor relevant community based events / programs
• Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our services
• Install our Bill Boards on strategic locations all around Miami Beach – Florida
• Engage in road show from time to time in targeted neighborhoods
• Distribute our fliers and handbills in target areas
• Contact corporate organizations by calling them up and informing them of Thomas Gusto Mobile Mechanic Services®, LLC and the services we offer
• List our auto repair, servicing and maintenance business in local directories / yellow pages
• Advertise our mobile mechanic repair, servicing and maintenance business in our official website and employ strategies that will help us pull traffic to the site.
• Ensure that all our staff members wear our branded shirts and all our vehicles are well branded with our company logo et al.

12. Our Pricing Strategy

At Thomas Gusto Mobile Mechanic Services®, LLC we will keep the prices of our services below the average market rate for all of our customers by keeping our overhead low and by collecting payment in advance from corporate organizations who would steadily hire our services for routine servicing, maintenance and repairs. In addition, we will also offer special discounted rates to all our customers at regular intervals.

We are aware that there are some one – off jobs or government contracts which are always lucrative, we will ensure that we abide by the pricing model that is expected from contractors or organizations that bid for such contracts.

• Payment Options

The payment policy adopted by Thomas Gusto Mobile Mechanic Services®, LLC is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation of the United States of America. Here are the payment options that Thomas Gusto Mobile Mechanic Services®, LLC will make available to her clients;

• Payment via bank transfer
• Payment with cash
• Payment via credit cards / Point of Sale Machines (POS Machines)
• Payment via online bank transfer
• Payment via check
• Payment via mobile money transfer
• Payment via bank draft

In view of the above, we have chosen banking platforms that will enable our client make payment for all our services without any stress on their part. Our bank account numbers will be made available on our website and promotional materials to clients who may want to deposit cash or make online transfer for our services.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business. The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked.

As for the detailed cost analysis for starting a mobile mechanic repair and maintenance garage; it might differ in other countries due to the value of their money. However, this is what it would cost us to set up Thomas Gusto Mobile Mechanic Services®, LLC in the United of America;

• Business incorporating fees in the United States of America will cost – $750.
• The budget for Liability insurance, permits and license will cost – $3,500
• The amount required to purchase the needed trucks, mobile tool box and repair equipment – $50,000
• The amount required to purchase the needed software applications to run our business – $3,500
• Launching an official Website will cost – $500
• The amount need to pay bills and staff members for at least 2 to 3 months – $70,000
• Additional Expenditure such as Business cards, Signage, Adverts and Promotions will cost – $5,000

Going by the report from the market research and feasibility studies conducted, we will need about one hundred and fifty thousand ( 150,000 ) U.S. dollars to successfully set – up a medium scale but standard mobile mechanic repair, maintenance and servicing garage in the United States of America. Please note that the salary of workers for one month is part of the budget.

Generating Funds / Startup Capital for Thomas Gusto Mobile Mechanic Services®, LLC

Thomas Gusto Mobile Mechanic Services®, LLC is a business that will be owned and managed by Engr. Thomas Gusto and his immediate family members. They are the sole financial of the business which is why they decided to restrict the sourcing of the start – up capital for the business to just three major sources.

These are the areas we intend generating our start – up capital;

• Generate part of the start – up capital from personal savings and sale of his stocks
• Generate part of the start – up capital from friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $50,000 ( Personal savings $40,000 and soft loan from family members $10,000 ) and we are at the final stages of obtaining a loan facility of $100,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Thomas Gusto Mobile Mechanic Services®, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our mobile auto maintenance, servicing and repair services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Thomas Gusto Mobile Mechanic Services®, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

• Business Name Availability Check: Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts various banks in the United States: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of All form of Insurance for the Business: Completed
• Conducting Feasibility Studies: Completed
• Generating part of the start – up capital from the founders: Completed
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of Logo for the business: Completed
• Purchase of repair and servicing tools and equipment: Completed
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the needed tool box, truck, furniture, office equipment, software applications, electronic appliances and facility facelift: In progress
• Creating Official Website for the business: In Progress
• Creating Awareness for the business: In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with vendors and key players in various industries: In Progress

Auto Repair Shop Business Plan (9 Step Guide)

Craft your auto repair shop business plan to achieve your objectives. select a shop management system that can help you bring your vision to life..

Starting a business can be a big risk. But if you map out a plan and execute it right, the outcome is well worth it. Having a solid automotive repair workshop business plan in place is especially important if you ever plan on owning multiple shops. 

When you realized that you wanted to be a shop owner, it’s likely you considered the good you can do for both yourself and other people. Helping customers get their vehicles back on the road, and helping service advisors and mechanics grow in their careers is an exceptionally rewarding aspect of owning and operating a repair shop. 

Find the right tools

In order to make the ride to becoming a successful shop owner a smooth one, your present self will need to have your future self’s back. You’ll need to ensure all of your ducks are in a row. And by ducks, we mean your people, processes, and systems. And most importantly, you’ll need to make sure that you are ready to take on this venture. 

You may even get excited thinking about the far future of your business—when it’s feasible to expand your business to include multiple shops. It’s good to dream big, and especially in auto repair, more shops means that you can help more people. But it’s important to understand how you’re going to get there, and what pitfalls to avoid. 

Before we jump into how your business can expand, let’s take a look at some of the reasons why new business ventures don’t make it . Don’t let this waiver your goals as a shop owner though. In fact, we’re writing these out so you can beat the odds.

6 Common Reasons Why New Businesses Fail 

Each business, and each story, is different. But there are a few common themes that usually lead to new businesses failing.

1. Not investigating the market 

When you’re opening up a new business, it’s crucial to consider the demand for auto repair and the unmet auto repair needs within the area you plan on opening shop. It’s easier to satisfy a known need rather than creating a need and having to convince your customers. 

2. Business plan issues

Your business plan is like your company’s Bible. You’ll spend months, or even years, making sure it is the perfect guidebook for your shop. Once your business plan is created, it’s important to follow it.

Taking chances that aren’t outlined in your plan could lead to further setbacks. Although setbacks are less common if you’ve carefully and diligently mapped out your plan, there’s always the possibility that your plan isn’t 100% sound. If that’s the case, determine the issue, find a solution, and adjust your plan accordingly. 

3. Not enough financing

Financial planning is crucial for any new business venture. If you don’t start off with enough money and end up having to stretch the financial line too thin, it’s possible your business may never get off the ground. 

4. Bad location, absent online presence, and other marketing issues

The location of your business, the online presence of your business, and the marketing efforts conducted throughout your business’ lifecycle are pivotal to your shop’s success. If you start an auto mechanic shop that focuses on truck repairs in the middle of a city where there aren’t a lot of truck drivers, it’s likely your shop won’t succeed. The same goes for online presence and marketing efforts.

You need to reach the people who may not regularly drive by your shop by considering where they spend their time online. What social media channels are they on? How do they use search engines to find local businesses? Tailored advertising efforts and five-star raving reviews will help bring more business to your shop. Without the best location, an established online presence, and the right marketing strategies , your business has less potential to last. 

5. Becoming complacent 

Just because you’ve finished up your business plan and started your business doesn’t mean the research should stop there. It’s always important to remain in-the-know on key market trends. By keeping an eye on the auto repair market, you’ll know exactly when and how you need to make adjustments to your business in order to keep growing. 

6. Expanding too fast 

Sometimes a business owner that is experiencing newfound success may keep reaching and reaching, and reaching, until their finances are drained. While it’s important to have an entrepreneurial spirit, it’s just as important to make smart investments.

If you want to open up more shops in the future, it’s important to give your new shop just as much tender love and care as you gave your first location.

Make sure you have a solid understanding of where you want your next location to be, who your intended customers are, whether you want to try selling new products or services, and how exactly you plan on testing the success of any new ideas.

According to Investopedia.org , the bottom line is this: “Though the rate of business failure in the first two years is around 20%, it doesn't mean that you have to fail. Through research, planning, and flexibility, you can avoid many of the pitfalls of a new business and be a part of the 25% that make it to 15 years and beyond.”

What Is An Auto Repair Shop Business Plan? 

The best way to execute your business is with a plan. An automotive repair shop business plan will outline your auto repair shop business so that you can present it to investors or any other stakeholders that you want to bring along on your business venture.

A business plan is the overall vision of your business, the goals you want to achieve, and the roadmap that will keep your company afloat. 

Your Auto Repair Shop Business Plan Serves as a Roadmap

A clear auto repair workshop business plan will provide you with:

• Clarity on what needs to be done 
• The ability to spot issues as early as possible while making good investments 
• A sustainable and viable business model  

Clarity On What Needs To Be Done

An auto repair shop business plan will make it easy for you to explain your business model and where your shop is headed. You’re going to encounter obstacles, and in order to tackle them head on, you need to stick to your strategic plan and adjust accordingly. 

Your automotive repair shop business plan will provide you with clarity on: 

To Spot Issues Early While Making Good Investments

To prevent setbacks, you need to invest in the right things. The way you invest prior to opening up your shop, during your business’ lifecycle, and once expansion is on the horizon, will make or break your business.

Your car repair shop business plan will help you determine the right routes to take when it comes to investing in: 

A Sustainable and Viable Business Model

By carefully mapping out your business’ roadmap, you’ll have the ability to achieve a sustainable and viable business model. 

Your auto repair shop business plan will help you: 

• Secure funding 
• Know when and how to expand
• Stick to growth goals and milestones

Each three of these categories can be more attainable with a clear mind. According to Walter Isaacson’s The Book of Jobs , Steve Jobs would often stress that the driving factor behind his creative inspiration was a clear mind through meditation.

So, before you get started crafting your quintessential mechanic shop business plan, try to gift yourself the ability to tune out the noise during important decision-making matters. Here are three ways you can go into your business ownership journey with a clear state of mind: 

• Set aside time to commit to a muscle memory activity. A muscle memory activity could be going on a walk every morning with your dogs, heading to the driving range to hit a few golf balls in the evenings, playing an instrument, or picking up a good book. 
• Choose an activity that you genuinely enjoy doing and make it a habit. If meditating isn’t for you, you won’t be able to let go of the daily noise and distractions, and in turn you won’t be able to gain clarity of mind. Whatever you choose should be something you look forward to doing so that you can place all of your focus on that activity. Being able to focus is incredibly important for business owners because there are so many things that can occupy your mind in a given moment. Find an activity that helps you organize and become more aware of your thought process. 
• Reduce the noise around you by finding an activity that you can do by yourself. Finding an activity that helps you clear your mind and step away from others’ input will help you get back in tune with where you really want your business to go. 

These are just three tips. What works for one person may not work for you. Our primary recommendation for new business owners is to commit to not only working on your auto repair shop business plan but also commit to working on yourself so that when you hit the road, you’re able to face any and all obstacles with a clear, open mind. 

So, What’s Included in an Auto Repair Shop Business Plan? 

There are nine steps to crafting the quintessential automotive repair shop business plan that will help you achieve your business goals—from owning one auto repair shop to becoming a multi-shop owner.   

• Write an executive summary
• Describe your shop
• State your business goals
• Describe your products and services
• Do your market research
• Outline your marketing and sales plan
• Perform a business financial analysis
• Make financial projections
• Create a plan for growth and expansion 

Sure, those nine steps may sound tedious, but it pays to plan.

According to entrepreneur masterminds Francis J. Greene and Christian Hopp , high-growth oriented entrepreneurs are 7% more likely to plan out their business.

Furthermore, entrepreneurs who write business plans are 16% more likely to achieve viability than entrepreneurs who don’t develop a plan.

What Do You Need to Create Your Auto Repair Shop Business Plan?

You can build a successful launching pad for your auto repair business by conducting market research, developing a marketing plan for your auto repair shop, and evaluating the operational costs and investments you will need to make. 

Conduct market research

Here are four steps you can follow to successfully conduct local market research: 

• Determine your shop’s market area 
• Create a profile of your shop’s ideal customers 
• Determine the size of your market (pro-tip: check out City-Data for a detailed, informative profile of your target market). 
• Find out how many competitors are in your target market area

Remember that drivers are typically willing to drive a few miles to get their vehicle serviced, but driving over 10 miles might not be realistic for someone if their vehicle has an issue. So you may want to start looking at the demographics within a 10 mile radius of your auto repair shop. 

When looking at your target area, you can ask the following questions to get a good sense of your business’ market: 

• Is there a desire for your products or services? 
• How many people would be interested in your offering? 
• What is the income range and employment rate of your customers? 
• How many similar options are already available to consumers in your area? 
• How much do potential customers pay for these alternatives? ‍

Even after you open shop, keep conducting market research. You want to be able to keep up with the latest auto repair industry trends so that your shop’s profits keep growing. Getting a feel for the type of customers your shop serves will set a strong foundation for your auto repair shop business plan. 

Develop a marketing plan for your auto repair shop

Once you know your audience, develop a marketing plan that aligns your vision with the people you plan on serving. Here’s an overview of marketing strategies you can use to attract customers to your new shop: 

• Get involved in your community
• Run special promotions for first-time customers
• Partner up with an adjacent local business like a body shop
• Advertise locally
• Run targeted social media ad campaigns
• Up your shop’s search engine optimization (SEO) game

‍ Evaluate operational costs and investments

When it comes to successfully launch i ng your business, you’ll need to weigh any potential costs and investments that you intend on making. Always leave a bit of wiggle room for unexpected expenses, like hiring one more person that you anticipated, or paying a little extra for a more reliable shop management system. Sometimes spending a little extra means getting a higher return on investment, making it well worth the cost. But you have to ensure that you have the wiggle room first. 

The investments you put into your shop at the beginning will play a huge role in determining how profitable your auto repair shop will be in the future . You’ll want to evaluate: 

• The location you will operate your shop from
• The equipment you will invest in 
• The shop management system that will support you from day one and beyond 

The right shop management system will give you and your team: 

• ‍ ‍ The ability to gain experience 
• ‍ A methodical system for analysis
• Digital tools and integrations
• Guardrails that prevent errors
• The ability to track declined jobs
• Better compliance standards
• A workflow to quickly build accurate estimates
• A direct tie to all shop systems
• The capacity to set and reach profit goals
• A clear framework for enhancing customer experience

9 Steps to Create a Business Plan for Your Auto Repair Shop

But before we get too excited about finding the right shop management system, here’s the moment you’ve been waiting for: the nine steps you can take to craft an automotive repair shop business plan that will help you reach new heights and open up more shops in the future.  

1. Write An Executive Summary

Your business plan’s executive summary is designed to capture any investors’ or stakeholders’ attention. It gives them an overview of your shop’s business opportunities and an overview of the rest of your auto repair shop business plan. 

In your executive summary, you will briefly explain the problem you are solving, your business ideas, the target audience, and any key financial information. Your business plan’s executive summary should capture each of the aforementioned topics in no more than two pages . 

‍ The problem statement: this introduces the reader to the gap and/or problem in the auto repair industry that your business aims to solve. 

‍ The business statement (aka your business model): this will show the reader exactly how you plan to tackle the problem—both how you plan to approach the problem and how you plan to solve it. During this section, you want to briefly explain how your auto repair business will help solve whatever problem you found in the market. 

‍ The target audience statement: during this section, you’ll map out any customer demographic details and how you plan on targeting these audiences. 

‍ The financial plan summary: any financial institution or investor you approach will want to know how you plan on spending their funds. During this section of the executive summary, you want to cover where you plan on allocating funds and any applicable financial projections. 

Find a Shop Management System That Will Make Tracking Your Shop’s Financial History a Breeze  

‍ For those of you who are current shop owners and want to craft a new automotive repair shop business plan, the financial plan in your executive summary will have to include a history of your shop’s past financial performance.  With Tekmetric, you can use accurate, real-time data to easily track how money flows through your shop. Tekmetric’s Real-Time Financial Reports include three reports that are particularly useful during this step of your auto repair shop business plan:  1. End of Day Report  ‍ The End of Day Report is an overview of how effectively your shop has been selling repair work during a given time range. You can select what time range you want to view a financial report for. The End of Day Report breaks down your shop’s overall shop metrics, including Total RO’s, Hours Presented, Hours Sold, Close Ratio, Effective Labor Rate, Average Repair Order (ARO) Sales, ARO Profit, ARO Profit Margin, Gross Sales, and Gross Profit.  2. Profit Details Report ‍ The Profit Details Report will show you the exact profit you’ve made across all of your shop’s ROs. A perk to the Profit Details Report is that you can also break it down even further to show the profit your shop has made within individual ROs.  3. Sales Details Report  ‍ The Sales Details Report will show you how much your shop has sold in parts and labor over a given time range, how much money has been collected from sublets, fees, and taxes, as well as the dollar amount of the discount your shop has provided to customers. 

2. Describe Your Shop

What makes your business stand out? What’s your company’s mission? What are the most important aspects of your business? These are the questions this section of your auto repair shop business plan will answer. 

When determining your shop’s mission statement, try to keep the following tips in mind: 

• Make it a long-term mission statement 
• Think big picture and high level  
• Keep it short and concise
• Use “Our” and “We” when writing your mission statement. For example, “We provide the highest quality repair services to the drivers of East Omaha, Nebraska”
• Work with your potential stakeholders and/or employees to come up with your mission statement
• Don’t be afraid to change it 

Let’s take a look at ten popular mission statements. If you can think of the company’s name, then their mission statement did its job. 

• “To bring inspiration and innovation to every athlete in the world.*
• If you have a body, you are an athlete.”
• “To offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses.”
• “To inspire humanity—both in the air and on the ground.” 
• “To accelerate the world's transition to sustainable energy.”
• “Spread ideas.” 
• “To give everyone the power to create and share ideas and information instantly, without barriers.”
• “To organize the world’s information and make it universally accessible and useful.”
• “We save people money so they can live better.”
• “To be a company that inspires and fulfills your curiosity.”
• “To build and deliver an integrated set of digital tools that complement one another and empower shop owners to grow a thriving automotive repair business.”

In order from top to bottom, the mission statements belong to Nike, Warby Parker, JetBlue, Tesla, TED, Twitter, Google, Walmart, Sony, and Tekmetric. 

What do each of the above mission statements have in common? They uncover the primary existence for each company, and they deliver their purpose and overall intention. 

As you’re developing your automotive repair shop business plan, think of ways your auto shop can stand out in your community. If you want a good example, check out our Shop Spotlight of Turbo Tim’s Anything Automotive . Turbo Tim’s shop owner Tim Suggs crafted his shop around a unique and relatable culture that gives back to the community. Their focus is on “average cars, average people.” 

‍ “Early on, it was apparent that if I put people first, the money would come. I focused on building an atmosphere that was both fun and professional for employees and customers alike. One of the most instrumental, yet unintentional, parts of our culture came from a cat I found at a machine shop. I’ve always been a cat person, and I asked the technicians there if that was their cat. They said it was a stray that they regularly fed. After checking that he wasn’t microchipped and didn’t belong to anyone, I brought him home with me.

‍ And that’s the origin story of Bobby, our original shop cat. We now have multiple cats who greet folks in our waiting room. Bobby also positively affected our marketing. Halfway through our growth, we began branding ourselves with a cat logo inspired by Bobby. Today, customers who put Bobby bumper stickers on their cars get 10% off for life. Less productive are our chickens, who ‘work’ in the chicken coop on our outdoor patio.”  ‍

When you describe your company in your auto repair workshop business plan, you want to unveil what you see your shop being. Yes, you’ll want to mention the mission, but you also want to capture your shop’s values and culture, and what sets your shop apart from the rest.  

Invest In a Shop Management System That Allows Room For Integrations 

‍ Tekmetric partners with other industry-leading solutions to let shop owners fine-tune the repair experience for their team and their customers.  ‍

• We partner with Mechanic Advisor to bring your customers’ real-time scheduling
• We partner with Shop Owner Coach to bring your shop personalized coaching and training
• We partner with Advance Auto Parts so that your team can easily find a good deal on a wide selection of parts
• We partner with BG Products, Inc. so that you easily provide high-quality maintenance to customers
• We partner with MyShopManager to ensure your shop’s marketing communication leads to higher customer engagement
• And that’s just five out of 30+ integration partners your shop can choose from. 

‍ See how the right mix of automotive computer programs fuels business innovation.  

3. State Your Business Goals

The next section of your auto mechanic business plan is where you should state your business goals. Here you’ll want to list out the short-term, medium-term, and long-term goals that you want to achieve with your business. 

• Short-term business goals: these business goals are to be accomplished in no more than one year. 
• Medium-term business goals: these business goals should be completed in more than one year, but less than five years. 
• Long-term business goals: these business goals are what you want to accomplish in five years and beyond. 

As you’re coming up with your shop’s goals, you need to make sure that they are realistic, attainable, and strategic. Ask yourself these six questions as you come up with your business goals: 

• Why is this goal important?
• Can we achieve this goal?
• What can impede or stop us from achieving this goal? 
• If we set this goal, what are the action steps? 
• If we meet this goal, how do we take it to the next level?
• If we don’t meet this goal, how do we rebound? 

Now that you have those six guiding questions, you can start to come up with your shop’s unique business goals. Ask yourself the following questions to help you come up with your company goals: 

• Why do we do what we do?
• Where do I see my business this year, next year, and five years from now?
• What are we selling beyond auto repair?
• How do we feel about the problems we solve?
• What values do we want to stand by no matter how big we grow? 
• What do our customers want?
• Which promises do we want to make? Which promises can we keep? (Only make promises that you know that you can keep) 
• What do we need to do today to make sure that we can keep doing the things we want to do tomorrow? 

Whether your goal is to have a 20% profit margin year one or open up a second location in the next five years, the business goals section in your automotive repair shop business plan will help you remember why you set that goal in the first place. 

Choose a Shop Management System That Makes it Easy to Reach Your Goals ‍

‍ If your goal is to increase your sales and ARO, then you’ll like Tekmetric’s Digital Vehicle Inspection (DVI) feature. Tekmetric’s DVIs are designed to inform and show your customers exactly what’s going on under the hood. And the better you can explain vehicle issues, the more likely your customers will be on board with getting the recommended repair work done.  Tekmetric’s DVIs include six core features that will benefit both your team and your customers:  ‍

• A searchable DVI history  
• The ability for technicians to attach photos and videos to inspections
• A color-coded system that indicates the severity of inspection findings
• A direct tie-in to parts and labor data when building estimates
• The ability to add canned jobs when building estimates
• Digital authorization for jobs
• A declined jobs report that automatically saves and tracks declined jobs

‍ See what else Tekmetric’s DVIs can do for your shop. 

4. Describe Your Products and Services

In the products and services section of your auto repair workshop business plan, it’s important to focus on your customers’ perspective and needs. The overall goal of the products and services section is to prove that your shop will fill a market need and remain viable. 

Here are some questions you’ll want to answer in this section:

‍ What kind of vehicles will your shop fix?

Do you want to run a general auto repair shop or a specialty auto repair shop? You can determine whether your shop will focus on exotic vehicle repairs, diesel engine repairs, fleet work, or stick with the standard independent garage clientele. 

‍ ‍What type of services will your shop provide?

Along with determining the kinds of vehicles you’ll service, you’ll also want to consider each service your shop will provide. Will your main focus be on oil changes, tune-ups, and regular maintenance? Will you want to sublet some of your repair work? It could be that you focus on standard repairs, but when a customer comes in with a specific job that you don’t want to turn down, you can have that repair work done through a subcontractor, but you’d have to establish that partnership . 

‍ How will your shop’s name and brand clarify your audience and services?

Your shop’s main focus may be something you’ve already thought of, but what about your shop’s name? It’s a good idea to choose a name that speaks to your shop’s target customers and the types of services you provide. For example, Bavarian Motor Repairs specializes in servicing BMWs, MINIs, and Rolls Royces. Or maybe you want your shop to cater to everything auto repair related like Turbo Tim’s Anything Automotive. 

‍ What types of products will your shop provide?

Knowing the types of vehicles and services your shop will provide to customers is great, but what about the types of products you plan to sell to your customers? Many shops choose to sell specific types of fluids that their customers can rely on. Similarly, shop owners may sell products and equipment that can make their customers’ vehicles last longer and perform better. You can also offer products that make for an easy upsell such as air fresheners, floor mats, or even merchandise with your shop’s logo on it.  

Find a Shop Management System That Expedites The Parts Purchasing Process  ‍

‍ Tekmetric’s Canned Jobs Board pulls from inventory to see what parts you already have on hand and what parts you need to purchase. You can also set a parts markup on inventory items that are added to canned jobs so that you can lock in your parts margin.

This addition to your parts management strategy will cut out all the guesswork and streamline jobs. Your team can save time sorting through parts and spend it actually repairing vehicles and providing excellent customer service.

In Tekmetric, you can view and sort canned jobs by:

• Job category

To make your parts purchasing experience even easier, Tekmetric has partnered with some of the most trusted parts vendors in the industry: 

• MyPlace4Parts
• OEC Repair Link

5. Do Your Market Research

You probably did some market research when you first began forming your business plan. But as you write this section, you’ll really want to sharpen your market research and organize your findings.

There are two main types of market research that you can do when planning your business. 

‍ Primary Market Research: any type of research that you collect yourself. Examples include surveys, interviews, and observations. 

Secondary Market Research: any type of research that involves compiling existing data. Examples include searching websites, going to libraries, looking at government statistics, or even using internal resources like your shop’s average revenue per sale, customer retention rates, and any other historical data you see fit (this is especially useful for current shop owners looking to expand). 

To successfully conduct market research, you should follow these fives steps: 

1. Determine the purpose of your market research

Before starting your market research, determine your goal for doing it in the first place (aside from creating the business plan, of course). Common reasons why business owners conduct market research include wanting to understand a new market or to gauge the success and strategies of competitors. 

2. Research the current state of the auto repair industry

Look at where the auto repair industry currently is and where it seems to be heading. The goal here is to determine any potential trends and projected growth that can give your business a competitive edge in the auto repair industry. Check out Ratchet+Wrench for the latest auto care insights.

3. Define your buyers’ personas, aka “marketing personas” 

Creating buyer personas will help you understand who your customers are. Your buyer personas should include age, gender, location, job titles, family sizes, incomes, needs, interests, etc. Keep in mind that as you build out your buyer personas, you don’t have to limit yourself to just one persona. There are many different types of drivers and people that need auto repair services. 

There are many useful tools you can use to develop your personas. Here is HubSpot’s free tool that might come in handy while you’re building your personas. 

4. Understand your competition  

To understand your competition, we recommend listing out each of your shop’s competitors. From there, determine what those shops do differently from what you plan to do. Consider their strengths and weaknesses, and any advantages they have in the auto repair market in your area. You can also do a SWOT analysis where you determine their strengths, weaknesses, opportunities, and threats. It’s also good to do a SWOT analysis of your own business, too. 

5. Gather, analyze, and summarize your findings  

Any information you find during your market research will be your friend. You can never have too much data—as long as it’s from a credible source. Here are some resources you can use for credible research: 

• U.S. Bureau of Labor Statistics
• U.S. Census Bureau
• State and local commerce sites
• Your own SWOT analysis
• Market surveys or questionnaires

When it comes to analyzing your market data, it’s best to organize it all into sections that make the most sense to you, your stakeholders, and your investors. The main topics you want to focus on are your shop’s purpose, the target market, and your competition. Examples of elements within your market research analysis can include your customers’ buying trends, forecasted growth, how much customers are willing to pay for your services, and an industry overlook, including the industry’s size and growth rate. 

Invest in a Shop Management System That Tracks Your Customers’ Historical Data 

‍ Tekmetric’s customer reports help keep your market research fresh. You can see which service you sell is the most popular and who your most frequent customers are. You can also get more accurate data about different customers’ buying behavior when you start generating with Tekmetric’s customer reports. 

‍ Customer List Report: Tekmetric’s Customer List Report gives you an overview of each customer’s Lifetime Visits, Lifetime Spend, Lifetime Profit, Lifetime ARO, Lifetime Close Ratio and other key stats.

‍ Declined Jobs Report: With the Declined Jobs Report, service advisors can see all jobs that have been declined on past ROs so that they can get them back in the shop. Identify which jobs are declined most often so that you can create effective promotional campaigns that upsell, cross-sell and improve your Close Ratio.

6. Outline Your Marketing and Sales Plan

After conducting market research and deciding on the products and services your shop will provide, you can work on your marketing strategy. Your marketing strategy should specify how you plan on marketing different services and products to different demographics. 

For example, if you decide you want to focus on diagnostics for BMWs, then your marketing plan will show how you plan to target BMW owners for that particular service. Maybe you could go find BMW groups or figure out where BMW owners like to shop or frequent, and advertise there. 

A strong marketing and sales strategy will help your shop maximize and leverage profits. Marketing expenses are something you need to invest in, but you also need to ensure that you’re getting a strong return on your marketing investments. 

‍ Here are a few examples of impactful marketing strategies: 

• Website branding
• Local reviews
• Social media campaigns
• Email marketing
• Content marketing
• Referral program
• Reward program
• Pay-per-click ads
• Print and physical marketing

Whatever marketing efforts you choose to invest in, make sure you track the data so you know what works and what doesn’t. 

Choose a Shop Management System That Helps You Refine Your Marketing Strategies

‍ A shop management system like Tekmetric can show you whether or not your strategies are working. 

‍ Marketing Source Report: You can track the payoff that each marketing strategy brings your shop by using Tekmetric’s Marketing Source Report. With the RO Marketing Source Report, you can explore how much of your business comes from new sales or repeat sales, and identify which marketing sources are bringing in the most business.  

Integrations: Tekmetric integrates with several marketing solutions that will help your shop further grow its customer base. Our marketing integrations include Mechanic Advisor, KUKUI, MyShopManager, MechanicNet, RepairPal, and more.

7. Perform a Business Financial Analysis

In the financial analysis portion of your auto repair shop business plan, you want to unpack how much money your shop will need to get off the ground and exactly how you plan on spending it. 

Some common capital and startup expenses include: 

• Rent or lease payments
• Utilities costs such as telephone and internet, electricity, heating, etc.
• Maintenance costs such as mending leaks, maintaining equipment, snow plowing, landscaping services, etc.
• Taxes, including state income tax, property tax, payroll tax, sales tax, fuel tax, etc.
• Office equipment such as computers, printers, tablets, desks, chairs, etc.
• Marketing expenses
• License renewals
• Lobby supplies such as water, coffee, snacks, etc.
• Employee appreciation such as gifts, holiday outings, meals, team bonding, etc.
• Ongoing training and education opportunities

Another key component to your financial analysis is your break-even analysis. A break-even analysis is when you factor in both your costs and your shop’s sales to determine the moment you will break even. 

So, what is a break-even point? A break-even point is when your business will begin making a revenue that should cover your total amount of overhead costs—both the fixed and variable costs accumulated over time. 

‍ Break-Even Point Formula: 

(Overhead Costs + Balance Sheet Payments) / Gross Margin = Break-Even Point

For example: ($30,000 + $10,000) / 95% = $42,105.26

In the example above, it concludes that you need to sell a total of $42,105 to make sure that you cover your overhead costs and balance sheet payments.

Choose a Shop Management System That Can Assist in Managing Your Shop’s Common Expenses   

‍ While Tekmetric can help you track the cost of goods through reports, your accounting tools such as QuickBooks, is where you’ll track a lot of your daily expenses. Tekmetric doesn’t include a built-in accounting system, but we do have an accounting link through one of our integration partners, The Back Office, which gives you the ability to manage your books, track income and expenses, and easily perform audits for all your accounting needs with just a few clicks.

Tek-Tip: improve your profits and fine-tune your shop’s goals with Tekmetric’s built-in Parts Matrix and Labor Matrix. Tekmetric makes it easy for shop owners and service advisors to include the right markups on each and every job.

8. Forecast future opportunities

According to Entrepreneur.com , here are some ways you can make financial forecasts more realistic: 

• Use at least two financial projection scenarios. One can be more optimistic and the other can be more cautious. It’s best to err on the side of caution while also making space for the optimistic predictive forecasts that new and aspiring business owners are prone to make. 
• Predict your expenses first, then your revenues. 
• Identify and include assumptions that are outside of your control, including how much you predict the market will grow, any possible changes in the competitors you’ve found, and any advancements in technology that could impact your business. 
• Assess, reassess, and reassess again. Forecasts shouldn’t be stagnant. The more up-to-date your forecasts are, the more prepared you will be to make informed strategic decisions.

Invest in a Shop Management System That Lets You Categorize Reports into Different Time Periods 

‍ Tekmetric’s real-time reports empower shop owners to forecast and strategize by choosing between annual and weekly forecasting. 

‍ Annual Forecasting: With annual forecasting, you can get a sense of where your shop is at and how the rest of the year is likely to play out. If you notice that business is slowing down month to month, it might be time to adjust your marketing strategies. Or maybe you notice that the year has been busier than usual, in which case you may want to consider bringing on more talent to help service your new influx of customers. 

‍ Weekly Forecasting: With weekly forecasting, you can combine sales in progress with closed sales data to get an idea of how much profit your shop is lined up to make by the end of the week.  ‍ Read more about how you can forecast with real-time reports .

9. Create a Plan for Growth and Expansion 

Although this section isn’t necessarily a part of a standard business plan, you’ll want to incorporate it into your automotive repair shop business plan if you eventually want to open additional repair shops. 

To prepare yourself for future growth, you’ll want to ensure that 1) the car repair shop business plan you’re creating now can be replicated if all goes according to plan and 2) the shop management system you select can grow with you. 

If you play your cards right—or in this case, you craft the optimal automotive repair shop business plan and invest in foundational tools—you’ll be well on your way to becoming a successful owner of multiple auto repair businesses. 

Tekmetric: Your Shop’s Go-To System For Present-Day Planning and Future Expansion 

Just as your automotive repair shop business plan will help you navigate any potential setbacks, the Tekmetric shop management system will help you hammer away as you grow your business.  

The right planning and shop management system will help you determine—in advance—things that can help you achieve your goals, as well as avoid things that can potentially prevent you from achieving those goals. 

Tekmetric will: 

• Make tracking your shops’ financial history a breeze
• Allow room for integrations 
• Make reaching goals easier
• Expedite the parts purchasing process
• Help you track your customers’ historical data
• Help you refine marketing strategies
• Assist in managing your shop’s common expenses   
• Empower you to make financial decisions for future growth
• Create a plan for growth and expansion

Not only will investing time into planning help your vision come to fruition, but it will also help you achieve the dream you stood by since day one: helping your customers get their vehicles back on the road safely. 

Mapping out an auto repair shop business plan and investing in a shop management system like Tekmetric will help you help more people in the long run. 

Our work is reader-supported, meaning that we may earn a commission from the products and services mentioned.

How to Write an Auto Repair Shop Business Plan

• Last Updated: March 27, 2023
• By: StartUp 101

Advertising Disclosure

A business plan is perhaps the most important tool for starting or expanding an auto repair shop.  Writing an auto repair shop business plan for the first time can be intimidating, but we have tips and sample plans to help write your plan.

Why is a Business Plan Important?

While many people write their auto repair shop business plan for the purpose of funding, the business plan can offer many more benefits. 

You have likely already spent a lot of time thinking about your shop, but it’s next to impossible to stay organized and reach all of your goals by not writing them all down. It’s very difficult to have a clear vision until you put those thoughts on paper and that’s where the business plan comes in.  Creating a business plan provides a blueprint to connect all the dots and make your vision a reality.

Another point to encourage you in writing your business plan is the Small Business Administration shows that over 21% of small businesses fail in the first year and 50% fail in the first five years.  Some of the more common reasons for business failure include not starting with enough money, lack of planning and over estimating revenue.  The business planning process identifies issues on paper which can help reduce costly mistakes after opening. 

The business plan is also important because of the critical feedback you can get on your venture.  It’s very common for a new entrepreneur to be overly optimistic when starting their business and being blind to what they don’t yet know.  By having another auto repair shop owner, professional or consultant in the auto repair industry, local business owner or accountant look over your plan, they will provide critical feedback to find weaknesses in the plan and make sure your numbers are reasonable. Getting these insights and fixing the plan before taking it to a lender or investor increases the likelihood you will have a successful business and receive funding.                

Taking the time to write a business plan is not something many prospective auto repair shop owners want to do because it’s unfamiliar and takes time. Keep in mind though, that writing a business plan is nowhere near as hard as running an auto repair shop, especially one that wasn’t properly planned from the start.

What Goes in a Business Plan?

There isn’t a set format that business plans are required to use, however there are certain topics that need to be covered. Below we have an auto repair shop business plan outline that should be helpful in getting started.  However, since this is your plan, write it the way that makes the most sense for your business and the intended reader.

Executive Summary

The executive summary is included at the beginning of a business plan but is going to be the last thing written.  This section should be a clear, concise, and high-level overview to help the reader (often a lender or investor) quickly decide whether or not your project is one they will continue reviewing.  If they aren’t engaged after reading the summary, they will not likely read further so it is important to quickly generate interest.

Common elements of an executive summary for an auto repair shop business plan includes:

• Overview of your auto repair shop
• What need is your shop serving that isn’t currently being served
• Experience of the owner(s) or staff
• Amount being requested
• How much the owner(s) are investing
• What the money will be used for

Business Overview

The business overview section of an auto repair shop business plan is where you provide details of what the business is going to do.  It’s especially important to show the excitement you have for the business and knowledge of the industry.  If you are using the plan for funding, you will have the opportunity to tell the loan officer all the great things you plan to do.  However, the plan will likely be going to a loan review committee who won’t get to hear your story, so be sure to get all the important details on paper!

The business overview has a few key areas to focus on, including the overview of shop, any specialties that will be offered and why the auto repair shop is needed in your area.

In the auto repair shop overview, provide some details on the services to be offered by the shop.  Many repair shops operate as a general mechanic, fixing anything that comes in the door, while others focus on particular brands or even specializing in transmissions or brakes. 

Another important aspect of this section is to answer why this auto repair shop is needed.  Describe what makes your auto repair shop unique among all the other repair shops in your area and why people will go to you versus the competition.

While you may be the best at turning a wrench, it takes a lot more than that to have a successful business.  Not saying being the best mechanic isn’t important, but just being a great mechanic may not be enough.  The owner of a successful auto repair shop needs to not only offer quality work, but also properly manage employees, market effectively, watch the numbers and so on. 

Industry Overview

The industry overview section should describe the overall market for auto repair shops.  If national sales trends aren’t increasing, try to find positives that support the decision to open a new repair shop, such as population growth in your local market.  The more supporting data you can come up with to support the strength of the industry the better, but be sure to reference where you got this information.  A lot of industry information can be found with an online search or in industry publications but if you haven’t already, take a look at our Guide to Starting an Auto Repair Shop.  

Company Ownership

Indicate the legal entity of the auto repair shop and how ownership is structured.  If you aren’t sure about the differences between a sole proprietorship, partnership, corporation or LLC, be sure to check out our overview of legal entities.

Finding a great location is an important aspect of starting an auto repair shop.  Ideally, the location of your shop should be in a location with high visibility and traffic, and easy to get to.

You may not have a site identified yet or you may have several to choose from, which is fine.  If you don’t have one yet, discuss what you’re looking for in terms of general location, square footage, price and any other important details.  If you don’t have a site selected yet, include as many details as are available and estimate on the high side as to what your location is going to cost.

Read more about tips for choosing a location .

Hours of Operation

Include the hours your auto repair shop will be open and include any reasoning as to why those hours are important if relevant. 

Provide some details on who your equipment and inventory vendors will be.  Make sure you have identified all the suppliers necessary to ensure constant and reliable inventory.  Do you have a back-up in case your main supplier has issues in getting you the inventory you need?

Permits and Licenses –

Before opening a new auto repair shop, you’ll need to obtain several federal, state, and local licenses and permits.

Learn more about licenses and permits for a new business.

Owners, Management & Employees

In this section, include a brief biography on the owner’s professional experience and education.  This section is especially important when looking for funding as a lot of weight is placed on the experience of the owner(s) and their ability to successfully run an auto repair shop. If the owner(s) don’t have direct industry experience, explain how their previous experience is relevant.

Management and Employees

This section outlines the auto repair shop’s staffing plan and will ultimately help to estimate the positions needed and forecast payroll expenses.

In the management portion, outline the title of the position and wages for any managers or key positions.  There may be some people you have already selected for these key roles.  If so, include a bio about their experience to help build the credibility of the team. 

Next, include information about staffing to detail what positions and how many people are needed to run the auto repair shop.  Include the title of the position (such as mechanic, front desk, administrative, etc), the number of people needed for each position, hours needed per week or month and the wages for those positions.  

Include a timeline of milestones already achieved and those that are being worked on.  By having a timeline, you will have a list of the sequence of when critical tasks need to happen.

The competition for auto repair is competitive and the number of ways to market keep expanding.  Without a solid plan to inform and entice, it may be hard to get customers in your door.  Getting noticed in the market is critical, so what will you do to get the message out and make your auto repair shop stand out?

The marketing section is one of the most important sections of the business plan, but is often not given the time and attention to detail as it needs. Why is it so important?  Because your business needs customers to spend money and without sales, there is no business.  Without knowing who your customers are and how to reach them, they may never hear about your auto repair shop. 

Some key areas of the marketing section should include the target market, promotional strategy and competitive analysis.

Target Market

The first building block in the marketing plan is defining the target market.  While a lot of people have vehicles, it’s easy to assume that everyone is also your customer.  This isn’t case since some people have warranties on their vehicles and some people do their own work.   

A target market is a group or groups of people that are most likely to benefit from a company’s offerings.  A target market shares a similar set of characteristics such as demographics (age, gender, education, or income), interests (sports, hobbies, lifestyle or values) or geographic areas.  Don’t think of targeting a specific group as excluding people and limiting business potential.  By defining your target market, you are able to more effectively spend your marketing budget by specifically going after the people who are most likely going to need your auto repair services. 

After defining who your target market is, try and find numbers as to how many of them there are.  This is usually easier to do with demographic or geographic information, but having actual data in your business plan lends credibility and will help to form the basis for the sales projections we will work on later.  Here is a free resource to help research the size of the potential target market .

In addition to marketing directly to potential customers, are there opportunities in developing relationships with companies to work on their fleets, used car dealerships, towing companies, etc as a referral source?  While the profits for fleet work and dealerships is lower than when dealing with customers directly, the volume and consistency of work may be well worth it.

Promotional Strategy

After defining the target market, the promotional strategy comes next.  The promotional strategy looks at how to best reach your target market.  By knowing your target market, assumptions can be made on how to best reach them by focusing on their media preferences. 

If you are going to do the marketing in-house, make sure to have a solid plan in place on how you will generate attention through the various marketing channels like print, radio, social media, website, etc.  Knowing your target market is key so you can most effectively reach them. Many plans make the mistake of stating they are going to use word-of-mouth marketing and do social media themselves as their only marketing.  Word-of-mouth is great but it takes years to build in most cases.  Social media can be effective for many businesses, but it takes a consistent and dedicated strategy to make it work well. Most business owners get busy working in the business and can’t stay consistent with their social media efforts. Not only is a strong promotional strategy important for the success of your auto repair shop, but lenders and investors will see through a weak promotional strategy which may affect your ability to get funded.  Also, be sure to not guess how much advertising is going to cost and get actual quotes so you have real numbers in the plan.

If marketing isn’t your strong suit or maybe you aren’t sure you have enough time to stay consistent, you can look at hiring a marketing company.  Hiring a marketing company lets you focus on what you do well, while they focus on what they do well and market your auto repair shop. If you decide to go this route, get details and prices for the work they are going to do.  Include these details in the plan.

Competitive Analysis

The competitive analysis section will provide an overview of the competition in your area and why you believe people will choose your repair shop over them.  You will likely focus on the independent shops offering the same services, but don’t forget the dealerships and larger corporate repair shops as well. If you are offering a particular type of specialty that isn’t solely being offered by another shop, don’t say there isn’t any competition, as many other shops probably are offering it. One example would be a shop only offering brake jobs.  While there may not be another shop specializing on brake jobs, it’s likely every other shop is offering those as well.

You should list how many auto repair shops are in a nearby radius as customers can have their vehicles towed to other shops.  Then, focus your analysis on the top 3-5 competitors.  The purpose is to research and show you understand the competition and what gives you a competitive advantage.  If you don’t have a competitive advantage yet, it may be time to go back to the drawing board to come up with one.  Unless the local population is growing, it’s going to be difficult to get people to change where they are currently having their vehicles worked on unless you offer something different or the competition is really bad.

Some of the key areas to look at in a competitive analysis include:

• Competitor’s name
• Years in business
• Services offered
• What they do well
• What you will do better

This is not the place to bash your competition or make references to how bad their repairs are or what a terrible person the owner is since these are subjective statements. Doing so also makes you look unprofessional.

Financial Projections

The financial projections of your auto repair shop business plan are the most important part of the plan, but are often the most intimidating.  Typically, lenders and investors will read the executive summary first to see if it is a project they would be interested participating in and then jump right to the projections.  If the thought of preparing your own financial projections is a bit daunting, software such as LivePlan helps make it easier.

Sales Projections

Sales projections can be complicated to estimate without knowledge of the market.  There are a number of ways of estimating sales for an auto repair shop, but you will want to refer back to your target market research that was done earlier to support your assumptions.

This is a common place for new business owners to be overly optimistic and is where having a mentor or consultant help with the plan.

Read our article on creating financial projections for more information.

Seasonality

When looking at sales projections, the effects of seasonality also needs to be evaluated.  Seasonality is more significant in some businesses than others and is important to estimate because it can show in the financial statements whether a business is projected to run out of money. 

Simply dividing sales by 12 months is a common mistake picked up by lenders and investors because it shows the entrepreneur may not really understand the sales trends for the industry.

Local markets will vary, and auto repair shops aren’t typically highly affected by seasonality, but services are generally more needed during times of temperature extremes in the winter and summer.  

Uses of Funds

Start off with a section for the Use of Funds to show the total cost of starting the shop.  List any costs you have already incurred and what still needs to be purchased.  You don’t need to itemize every little item like small individual tools, so combine the cost of all similar items and list them.   

It’s important to have quotes for everything should the bank or lender request them, but only add quotes for the more expensive items such as building renovations or large equipment as attachments in the Appendix. 

Total up the Uses of Funds to find the total cost of the project

Sources of Funds

The Sources of Funds section breaks out where the money is going to come from.  The owner’s investment is commonly listed first.  Most lenders are going to want to see the owner(s) put in between 15% – 25% for a new auto repair shop.

Other funding sources are listed next such as bank loans, investor funds, etc. Learn more about finding financing for your auto repair shop .

The total amount in the Sources of Funds should match the Uses of Funds.

Financial Statements

There are three primary financial statements that a lender is going to look at for a start-up auto repair shop which include the cash flow statement, profit and loss statement and balance sheet. The information provided previously in the narrative portion of the business plan must match the financial projections.

Cash Flow Statement – The projected cash flow statement is an important tool when starting a business. Similar to a checkbook register, the projected cash flow statement shows an estimate of the money coming into the business and expenses that will need to be paid.  The benefit of this statement is to see whether there is enough cash to sustain the business based on the assumptions.  Should this number be negative, the assumptions need to be reevaluated to see if sales can be increased, expenses reduced or if more cash is needed to start the business.

The cash flow statement is typically structured to look at three years in the future, with the first year broken out by month and years two and three broken out by quarter.

Profit & Loss Statement – This statement (sometimes called a P&L statement or income statement), while similar to the cash flow statement, shows the annual income and expenses of the auto repair shop.  The projected profit and loss statement is often displayed annually and takes a before-tax view of the financial results of the business.

Balance Sheet – The projected balance sheet statement is not requested by all banks when reviewing a loan for new auto repair shop. A projected balance sheet shows the projected assets and liabilities for a business at start-up and then the end of each year.

Personal Financial Statement

If applying for bank financing, a personal financial statement will typically be needed for every person with a 20% or more ownership position in the shop.  This statement is similar to one that is used to apply for a home or car loan.  Here is a link to a personal financial statement template. The personal financial statement will show a borrower’s assets (checking & savings accounts, CD, IRA, 401K, valuables, home, vehicle, etc) as well as assets (mortgages, credit card bills, installment accounts, etc).

See how to fill out a personal financial statement .

At the end of the plan, include an appendix section to include any supporting information such as resumes, quotes, floor plans, etc.

Save Time with an auto repair shop Business Plan Template

To help with creating a business plan, you can use our free business plan template .  This template can be used for any business, so some of the sections may not be relevant to your auto repair shop business plan. Some of the tips in this article should help you in modifying it to work for your shop.

To help with the creative juices, here is a link of a free sample auto repair shop business plan.

Last, there is software such as LivePlan that includes an auto repair shop business plan narrative and financial projections to help make writing a business plan easier.

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The 7-Step Business Plan to Grow Your Auto Repair Shop

Free profit and valuation ebook.

Discover and implement essential shop management strategies for building a profitable, high-valuation business.

• By Kyle Zhao
• | February 23, 2022
• | Business Advice , Tips

Does your auto repair shop’s growth rely merely on hope, or do you strategize how to drive your business forward?

Try our Free Business Valuation Calculator

While many auto repair shops and most businesses operate on hope—whether it’s hoping new target customers and repeat customers show up to spend a lot of money—it’s not an effective plan, says Al Wheeler, Chief Executive Officer of ShopPros , a management and training company that offers a complete business system for independent auto repair shops.

Wheeler, who has 35 years of experience in the automotive industry, understands the challenges that every auto repair shop owner faces. In a recent webinar , Wheeler shared why shops should consider creating a detailed financial plan for growing and sustaining their auto repair business.

“As business owners, we typically spend the majority of our time working in the business and not on the business,” Wheeler says. “I think it’s especially prevalent in our industry because you’re wearing so many hats throughout the day, and our days seem to be consumed by firefighting much of the time. As a result, the business trends really tend to drive us, rather than us driving business.”

The sample auto repair shop business plan discussed in this article outlines a strategy for:

• Discovering the potential in your auto repair shop
• Analyzing the current status of your auto repair shop
• Setting repair shop goals
• Training and planning
• Implementing change
• Monitoring and measuring

Why do you need a business plan for your auto repair shop?

Think of a business plan as a GPS for your auto repair shop. Not only will a business model provide details and direct you from point A to point B, but it also optimizes your route and helps you avoid potential pitfalls along the way.

According to research by Entrepreneurial Dynamics , using business plans helps you become:

• Twice as likely to obtain a bank loan
• Twice as likely to create investment value 
• 49% more likely to grow

While goal setting remains an important aspect of this equation, it’s not the same as business plans, which analyze current performance and define specific actions to reach purposeful results. “Keep in mind that setting goals, while important in business, does not constitute a business plan,” Wheeler says.

“Business planning really lays the foundation for continuous improvement,” Wheeler says. “I like to call it a success cycle for your business. What fundamental steps do you need to take to create an environment of continuous improvement within the business?”

Creating a cycle of success is essential for your auto repair shop, and where a clearly defined business plan will play a big role.

• The success cycle starts with a practical understanding of current performance against your desired or optimized outcome. Complete this analysis in thoughtful detail.
• The planning process then kicks in, helping you define specific actions to take advantage of outcomes. 
• As results of this success cycle start to roll in, employees across your auto repair shop will begin to believe more and more in the business’s potential. This positive energy keeps the success cycle in motion, resulting in even more growth.

“It’s about establishing (this) success cycle for your business. It builds on belief, establishes potential, and leverages the specific actions you choose to deliver those purposeful results,” Wheeler says.

Can your shop survive without a plan?

According to the U.S. Bureau of Labor Statistics (BLS) , approximately 20% of new businesses fail during the first two years of starting operations, 45% during the first five years, and 65% during the first ten years. Only 25% of businesses make it to 15 years or more. Why’s that?

From this industry overview, it’s clear a major reason for failure is their lack of a business plan.  This is where an auto repair business plan will help. With the right high-level overview and strategy, determination of how much funding you need, and enough flexibility, your auto repair shop will have a better chance of success. The future becomes much clearer once a business plan is in place to get the ball rolling.

Creating an auto repair business plan

Now that you know why this type of plan is important, it’s time to put pen to paper. Here are some pointers to help your auto repair shop get started:

Step 1: Discover potential at your auto shop

To discover your auto repair shop’s potential, it’s key to establish a ceiling and baseline so you can measure performance.

In the industry, an auto repair shop’s primary revenue producer is billed hours. It’s critical to determine your production capacity because that helps determine the ceiling of your financial plan, Wheeler says. Production hours will drive business potential in terms of revenue and gross projected profit, which ultimately your employees generate. Incorporate this business idea into your auto repair shop’s own business plan and create a more efficient system to generate money.

One of the common elements includes examining relevant benchmarks of other shops of a similar type and size, and their quality work performance.

Step 2: Analyze your auto shop’s current status

Determining the current status of your auto repair shop helps you understand how your shop compares to its potential. This includes analyzing store averages in daily, weekly, and monthly production, revenue, and gross projected profit.

Not only do you want to scrutinize business performance, but also individual performance. This executive summary includes auto mechanics’ average production, service advisor average gross profit, and service advisor billable hours and revenue. Keep these factors in mind when forming the business plan for your auto repair shop.

“This is a good way to effectively establish the baseline in which we’re going to judge performance improvement in those key areas and within our key employees,” Wheeler says.

[Download Now] Free Profit and Valuation eBook

Step 3: set goals for your auto shop team.

Team involvement remains necessary to achieve individual and store-level goals. “This is where it’s critical to have team involvement and remember the SMART acronym—specific, measurable, achievable, relevant, and timestamp goals,” Wheeler says.

To remain on track with your automotive repair shop business plan, set specific monthly, weekly, and daily goals, both at individual and store levels. It’s important to involve your team in establishing these repair services goals and possess effective ways to measure them.

Step 4: Train and plan for auto shop growth

Training and business planning become critical components of facilitating change. Investing in your team as part of your own plan not only shows you care but allows them to grow in knowledge and skill.

Planning becomes part of the long-term business strategy. While many shops set business plans and goals around needing more car repair services completed, which drives sales, shops should first build the underlying fundamentals for a great customer experience

“We don’t need more cars for the sake of cars,” Wheeler says. “We need more cars to develop long-term loyal customers, and if we don’t have a conversion strategy for those guests, more cars are not going to sustain our growth.”

Step 5: Implement change to grow your auto repair business

A business plan won’t become effective unless it’s put into practice. To do this, good communication and accountability remain key.

“I’ve seen companies develop these great missions and vision statements, only for them to become artwork on the wall,” Wheeler says. “They really don’t have any substance behind them, and they aren’t lived out each day.”

Step 6: Monitor and measure your auto shop’s performance

To measure success, your auto repair shop needs to set relative benchmarks so they can obtain broader insights into the business and performance. This information will help you determine next steps on how to attract customers and generate new business. An excellent way to do this within your automotive repair shop business plan is by investing in automotive repair business software, such as AutoLeap .

While it’s important to monitor and measure repair services goals in your new plan, it’s also important to communicate with your team in daily or weekly meetings.

“What we’re doing in this business plan is essentially establishing the playbook in which you’re going to operate your auto repair business,” Wheeler says. “It’s going to drive the customer engagement system within your shop, so your business plan really should strive to eliminate randomness in your auto repair business. Nothing should happen by accident, everything should be intentional around achieving your objectives.”

Step 7: Adapting to the changing auto repair industry

Your auto repair shop must keep up with the changing dynamics of the automotive repair industry, technology, and customers’ behavior. Within the plan you put together, your auto repair shop  must prepare for the electrification of vehicles and equip itself to deal with the latest technology, such as Advanced Driver Assistance Systems (ADAS) . How will your business plan account for these emerging vehicle technologies and the potential customers they draw?

“I understand changing an operating system is painful, but in many cases, it’s going to be necessary,” Wheeler says.

An auto repair shop should consider:

• What could you be doing based on your existing staffing by location?
• A performance dashboard that can provide relevant data at a glance.
• A plan built and owned by the business with discrete actions.
• Standards/goals set for every tech and advisor to measure performance and reward/recognize high achievers.
• Benchmarking against every competing auto repair shop gives you insight into your relative performance and identifies areas to improve.
• Effective technology and systems that ensure great customer experiences.

Download Free Profit and Valuation eBook Now!

Your auto repair shop business plan, much like other goals, is only effective and only as good as it’s acted upon, Wheeler points out.

“It’s kind of like Newton’s first law that we all learned in school—objects in motion will remain in motion until acted upon by an external force,” Wheeler says. “In other words, your business will continue on the path that it’s on unless you engage the energy necessary to change that trajectory…If you think you can do better, then I think one of the energy components that you can use, or should consider, is a comprehensive business plan.”

Now that you’ve learned the steps to prepare an auto repair shop business plan and explored several benefits, it’s time to execute on this clear vision and  grow your business .

Customers with older vehicles are more likely to need auto repair services. Why is this? For one, older vehicles tend to break down more. Warning signs like check engine lights will appear more frequently, requiring a visit to your shop.

To write a business plan for your auto shop, you will need to: 

• Analyze your shop’s current status 
• Set SMART goals for your shop team
• Include plans for training and growth 
• Prioritize communication and accountability  
• Establish and measure performance benchmarks
• Account for evolving industry trends

Auto repair shops’ profitability depends on many factors. But the revenue potential is significant. Nearly one third of surveyed shops in AutoLeap’s 2022 State of the Auto Repair Industry Report generated $1 million or more in 2021 revenue. 

Successful promotion helps maintenance shops earn new business. Targeted email marketing and aggressive word-of-mouth outreach are two widely used strategies. Referral programs, organic SEO and active social media presences also help attract new customers. 

You can promote your car repair business by: 

• Launching social media accounts and posting regularly 
• Targeting local search terms with paid marketing 
• Sending creative promotional emails to your target customers
• Creating a referral program
• Building up your organic keyword rankings

Auto Repair Shop Management Software

AutoLeap is a powerful all-in-one auto repair shop software that helps to keep complete track of your business – from scheduling appointments to managing technicians and generating invoices.

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How to Start a Car Repair Business

Last Updated: July 29, 2024 Approved

This article was co-authored by Jason Shackelford . Jason Shackelford is the Owner of Stingray Auto Repair, a family owned and operated auto repair shop with locations in Seattle and Redmond, Washington. He has over 24 years of experience in auto repair and services, and every single technician on Jason’s team has more than 10 years of experience. There are 12 references cited in this article, which can be found at the bottom of the page. wikiHow marks an article as reader-approved once it receives enough positive feedback. This article received 19 testimonials and 92% of readers who voted found it helpful, earning it our reader-approved status. This article has been viewed 467,234 times.

If you are interested in opening your own car repair shop, now is a great time because the market for mechanics is currently experiencing significant profit gains. Most drivers now have cars that are at least 10 years old, which means that the need for an auto mechanic is growing for more consumers. [1] X Research source Starting your own car repair shop can give you control over your own hours and allow you to reap the benefits of owning your own business.

Opening Your Store

• Fill out an application . Your motor vehicle department can provide you with an application to apply for your license.
• Meet eligibility requirements . In most states, you will need to meet certain eligibility requirements to be allowed to apply. These requirements may include things like your age, credit, and criminal record.
• Provide required documents and information . You may need to include some other documents and information such as proof that the building you plan to use has been zoned for your business, your tax ID number, and color photographs of your facility.
• Pay any fees required to process the application . The application fee may be as low as $20, but if approved, you may need to pay $300 or more to obtain the license. [2] X Research source [3] X Research source

• Check with your state's motor vehicle department to determine how much insurance you will need to obtain for your business.

• Consider hiring an accountant or a financial advisor to help you establish a budget for your expenses as a new business. An accountant can help you manage your taxes, your payroll system, and advise you on the best bookkeeping system to use in your business.
• You should also consider retaining a lawyer in case you face any suits or claims from your clients. Ask other mechanics in your area which lawyers they use and like.

• Define your core values as a brand . What are three words your customers should think of when they think of your business? You might think of words like "honest,""loyal," and "dependable." [7] X Research source
• Print eye-catching flyers . You can place them in places where lots of customers might congregate, such as gyms, civic centers, office parks, and the parking lots at universities and college campuses.
• Establish a loyalty program . You might offer your customers a free oil change after they come to see you for another service (like an engine repair or heating/air conditioning repair). You can also send coupons in the mail to your neighbors or consider offering a digital discount through a service like Groupon. [8] X Research source
• Consider advertising on TV or on the radio. TV commercials and radio ads may also help you to reach a wider audience and gain new customers.

Designing a Business Plan

• Will you only offer a specialized service, such as oil changes and tire repairs, or will you offer a more comprehensive range of repairs?
• Will you buy a currently operating car repair shop or start a brand new one from scratch? What are the costs and benefits of each of these options?
• Do you plan to remain an independent repair shop or will you join a franchise like Jiffy Lube or Midas? You will generally need $30,000-$200,000 to join a franchise, but the advantage is that they will handle marketing and they often have a nationally trusted brand name for potential customers. If you do not have any existing customers in your current career that you know would follow you to a new business, joining a franchise might be worth the investment.

• Look for locations that are convenient to either highway or main road access. If your shop is very isolated, it is unlikely customers will come to you, especially when towing costs are often tallied by the mile.
• Your location should also be able to accommodate an office for you to take care of your administrative needs and a waiting room area for your customers.

• You should clearly detail any loans your plan to apply for in order to fund your business? Will you apply for a business loan from your bank, from the Small Business Administration, or from another source? To get approved, you must have a healthy financial history (with good credit, no history of bankruptcy) and be able to demonstrate that you have roughly 70% of the funding already raised. [10] X Research source
• If you are denied a loan from the Small Business Administration or your local bank, then you could consider other lenders like OnDeck and Kabbage if you need cash quickly. These lenders are meant for short-term loans because their interest rates are very high. [11] X Research source
• If you choose to take a loan from friends or family members, still put the repayment terms of this loan in writing. You do not want to risk losing relationships in the event that you cannot repay the loan in a timely manner.

• You can also consider if you will specialize in a niche field, like restoring old cars, or providing environmentally friendly or "green" services to your customers. [12] X Research source
• Defining your USP will help lay the foundation for your broader marketing plan once you open your store.

Expanding Your Business

• Technicians must have a two-year degree and a year of formal experience working as an automotive technician (or mechanic).
• You can become certified in a number of specializations, ranging from school bus repair, collision repair, trucking equipment, and more.

• You should only do this if you get to the point where your first branch runs smoothly on a daily basis. Make sure you have reliable and capable managers to help you. If you still have to run daily demands by yourself, then it might not be the best time to expand.

Expert Q&A

You Might Also Like

• ↑ https://www.inc.com/sageworks/why-business-is-booming-for-auto-repair-entrepreneurs.html
• ↑ https://www.miamidade.gov/licenses/vehicle-repair.asp
• ↑ https://www.state.nj.us/mvcbiz/BusinessServices/AutoBodyRepair.htm
• ↑ https://www.bplans.com/auto_repair_shop_business_plan/financial_plan_fc.php
• ↑ https://www.inc.com/kevin-daum/define-your-personal-core-values-5-steps.html
• ↑ https://www.businessnewsdaily.com/6174-customer-loyalty-programs.html
• ↑ https://www.careerealism.com/auto-repair-shop/
• ↑ https://www.nerdwallet.com/blog/small-business/small-business-loans-auto-repair-shop/
• ↑ https://www.marketingdonut.co.uk/marketing/marketing-strategy/branding/developing-your-usp-a-step-by-step-guide
• ↑ https://www.entrepreneur.com/businessideas/mobile-mechanic
• ↑ Jason Shackelford. Auto Technician. Expert Interview. 11 June 2019.
• ↑ https://www.forbes.com/sites/joshsteimle/2013/07/12/how-i-opened-a-branch-office-of-my-business-in-hong-kong/

About This Article

If you want to start your own car repair business, contact your local motor vehicle department to learn all of the requirements for opening and operating a shop in your state. Purchase insurance, hire your administrative staff and mechanics, and start spreading the word to get customers. You can design eye-catching flyers to put in public places like gyms, office parks, and college campuses, and you can also advertise on TV, radio, and social media. To learn how to grow your business by having your employees become certified, read on! Did this summary help you? Yes No

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Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">, opportunity.

Between having a high level of commuting traffic, and an equally high level of tourism traffic on local highways, there is a constant significant demand for auto repair services and auto parts. Convenience is a must for most middle and upper-class consumers and travelers. Where can they go to meet their needs?

Quick and Dirty Auto Repair aims to offer high-quality auto repair services and a full range of auto parts. QDAR focuses on personalized service to its customers by offering convenience and rapid service. Additionally, QDAR is technologically savvy with computerized monitoring of all parts inventory, to ensure that parts are always in stock while keeping a balanced level of inventory to maximize inventory turnover. Finally, QDAR has strong vendor relationships with the most service conscious vendors who are capable of shipping major parts rapidly (on an overnight timeline in most cases).

The market of auto repair services and parts sales is very fragmented. The majority of auto shops usually offer either repair services or parts inventory. The niche where QDAR positions itself represents auto centers that offer both auto services and parts at one convenient location. Middle and upper class customers to whom QDAR will cater its services are less price sensitive as they value the convenience of quick turnaround (on any model/make of car) and high quality of services.

CompetitionWhy Us? Quick and Dirty Auto Repair aims to offer high-quality auto repair services and a full range of auto parts. QDAR focuses on personalized service to its customers by offering convenience and rapid service. Additionally, QDAR is technologically savvy with computerized monitoring of all parts inventory, to ensure that parts are always in stock, while keeping a balanced level of inventory to maximize inventory turnover. Finally, QDAR has strong vendor relationships with the most service conscious vendors who are capable of shipping major parts rapidly (on an overnight timeline in most cases).

There are over 400 auto repair and auto parts competitors in the local area. Only a quarter of these competitors offer both auto repair services and auto parts inventories. Among these, only a few are major national chains. The remainder are small privately-owned establishments. QDAR will compete well by focusing on convenience and offering a high level of customer service. Additionally, its honest reputation will be a major factor in repeat business and building a large base of regular, loyal customers.

Quick and Dirty Auto Repair aims to offer high-quality auto repair services and a full range of auto parts. QDAR focuses on personalized service to its customers by offering convenience and rapid service. Additionally, QDAR is technologically savvy with computerized monitoring of all parts inventory, to ensure that parts are always in stock, while keeping a balanced level of inventory to maximize inventory turnover. Finally, QDAR has strong vendor relationships with the most service conscious vendors who are capable of shipping major parts rapidly (on an overnight timeline in most cases).

Expectations

QDAR’s analysis is based on the averages of the first-year figures for total sales by units, and for operating expenses. These conservative assumptions make for a more accurate estimate of real risk.

Financial Highlights by Year

Financing needed.

Our investment is $250,000:

Jake Brakes $62,500

Blair Horn $62,500

Yugo Ford $62,500

Gaz Motor $62,500

Problem & Solution

Problem worth solving.

Between having a high level of commuting traffic, and an equally high level of tourism traffic on local highways, there is a constant significant demand for auto repair services and auto parts. Convenience is a must for most middle and upper-class consumers and travelers. Where can they go to meet their needs

Our Solution

Target market, market size & segments.

QDAR has a focus on meeting the demand of a regular local resident customer base, as well as towed vehicle drop-ins from local and freeway traffic traveling on nearby freeways. QDAR has established relationships with a few major local tow truck companies for referral business of stalled vehicles requiring a tow to an auto repair facility.

The company estimates that about 80% of revenues will come from the established local clientele and 20% from the local and freeway traffic tow-ins. The table below further estimates the total market potential of the type of services rendered by QDAR in the Portland metropolitan area.

4.1 Market Segmentation

QDAR focuses on the middle and upper-income markets. This market looks for high quality, rapid service with as much convenience as possible. Most individuals in this market segment are willing to pay an extra premium within the pricing of auto repair services to avoid the common inconveniences of having a vehicle tied up in a repair shop.

Local residents regular customer base QDAR wants to establish a significantly large regular customer base. This will establish a healthy, consistent revenue base to ensure the stability of the business.

Emergency towing local and freeway traffic Emergency towing of local and freeway traffic comprises approximately 20% of revenues. Convenience, regular referrals from tow truck companies, and high quality, rapid service are critical to capturing this segment of the market.

Current Alternatives

There are over 400 auto repair and auto parts competitors in the local area. Only a quarter of these competitors offer both auto repair services and auto parts inventories. Among these, only a few are major national chains. The remainder are small privately-owned establishments. QDAR will compete well by focusing on convenience and offering a high level of customer service. Additionally, its honest reputation will be a major factor in repeat business and building a large base of regular, loyal customers.

Primary competitors are engaged principally in the retail sale of automotive parts, tires and accessories, automotive maintenance and service and the installation of parts. Larger competitors have adopted the "supercenter" store model, a freestanding, "one-stop" shopping automotive warehouse that features state-of-the-art service bays. These "supercenters" carry thousands of stock-keeping units and serve the automotive aftermarket needs of the "do-it-yourself," the "do-it-for-me" (automotive service), tire and "buy-for-resale" customer sectors.

Large competitors’ stores typically carry the same basic product line, with variations based on the number and type of cars registered in the different markets. A full complement of inventory at a typical supercenter includes an average of approximately 25,000 items.

Automotive product lines usually include:

• Suspension parts.
• Ignition parts.
• Exhaust systems.
• Engines and engine parts.
• Oil and air filters, belts, hoses, and air conditioning parts.
• Wiper blades.
• brake parts.
• Chemicals, including oil, antifreeze, polishes, additives, cleansers and paints.
• Mobile electronics, including sound systems, alarms, and remote vehicle starters.
• Car accessories, including seat covers, floor mats, and exterior accessories.
• Hand tools, including sockets, wrenches, ratchets, paint and body tools, jacks and lift equipment, automotive specialty tools and test gauges.
• A selection of truck, van, and sport utility vehicle accessories.

Additionally, a number of competitors have electronic work order systems available amongst their various service centers. This type of system creates a service history for each vehicle, provides customers with a comprehensive sales document, and enables the service center to maintain a service customer database.

Our Advantages

QDAR’s competitive edge is the heavy focus on customer convenience by offering unlimited shuttle service, rapid turnaround on auto repair jobs, and a referral network of a few local major tow truck companies.

Keys to Success

Our keys to success will include:

• Expedient and convenient auto repair services.
• Growing and maintaining a referral network of local towing service companies.
• A wide range of auto parts inventory that is (nearly) never out of stock.
• Rapid order and delivery of major auto parts items.

Marketing & Sales

Marketing plan.

QDAR will focus on its target market, the middle and upper-class market, and establish a reputable image from that target market’s perspective, by offering convenience, expedient auto repair services, customer service excellence, and by working with local towing companies.

QDAR will focus its sales strategy on effectively reaching the target customer segment of upper and middle-class customers. For this purposes, the company will employ direct sales staff. At the same time, the company will further strengthen its relationships with the tow truck companies to capture auto repair needs of the local and highway traffic.

QDAR has the core competencies amongst its large crew to work on all makes and models of domestic and foreign vehicles. With ten service bays at each location and all employees focused on superior customer service, a quick turnaround is always the standard at QDAR. QDAR strives to be accurate and honest with customers in terms of quoting cost estimates and repair completion time estimates. QDAR employees focus on delivering what they promise. This focus on building strong customer relationships based on trust and integrity will be the catalyst in establishing a strong regular customer base.

QDAR utilizes the highest degree of technology in managing a full range of auto parts inventory. The goal is to never be out of a specific part while maximizing inventory turnover. Strong vendor relationships have been established with the most reputable vendors in terms of shipping time of major parts.

Milestones & Metrics

Milestones table.

Key Metrics

Our Key metrics are: 

• Average gross margin
• Average revenue per engagement
• Repeat business
• cost of inventory and training 
• # of tweets and retweets which tell us which customers are saying what 
• # of return customers 
• # of business relationships 

Ownership & Structure

QDAR is incorporated in the state of Oregon. It is privately owned by Jake Braques, Blair Horne, Hyugo Ford and Gaz Môder. To attract additional financing, the owners may consider taking QDAR public several years down the road.

Management Team

QDAR has a strong management team that will allow them to execute on this exciting idea. QDAR has four partners, Jake Braques, Blair Horne, Hyugo Ford, and Gaz Môder. Jake has a background of sales, 12 years at the nation’s second largest Ford dealership. He will be overseeing the sales and marketing for the organization. Blair’s background is in management from Siemen’s automobile division where he was a Vice President overseeing a department of 565 people. Hyugo is also a product of the auto industry, specifically the auto repair and parts sales industry. Hyugo spent six years at NAPA Auto Parts and then seven years at Repair-It, Oregon’s largest independent auto repair facility. At both organizations Hyugo had multiple roles within the organization allowing him to bring to QDAR a broad skill set. Lastly, Gaz brings QDAR 10 years of finance and administration experience. Gaz was trained at GM and later in his career took a position at Delco Parts. The incredible breadth of skill sets and knowledge that the management team possesses will allow QDAR to accomplish their lofty sales goals.

QDAR is an exciting business opportunity that addresses the unmet need of having a full service auto repair facility that also has a complete retail parts center. These distinct but complimentary services will have benchmarked customer service, something that the industry is not known for having. QDAR will be led by a seasoned management team of four, all of whom have extensive industry experience.

Personnel Table

Financial Plan investor-ready personnel plan .">

Key assumptions.

Our key assumptions are: 

• People need cars to get to their jobs on time and make money. 
• Cars break down 
• Not everyone has the ability to pay for new parts and expensive service. 

Revenue by Month

Expenses by month, net profit (or loss) by year, use of funds.

We will be buying $350K long term assets mainly shop equipment. The rest of the money will be spent on legal fees. 

Sources of Funds

Each of the founders will contribute a fourth of the initial investment of $250K. We are also taking on a long-term loan and some credit card debt.

Projected Profit & Loss

Projected Balance Sheet

Projected Cash Flow Statement

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• How To Start a Mechanic Shop: Do you have what it takes?

What to know about owning a business in auto repair and how to open your business today.

Table of Contents

Basic Requirements for Starting a Mechanic Shop Steps to Opening a Mechanic Shop Concerns About Starting an Auto Repair Business Practical Strategies to Promote a Mechanic Shop Final Thoughts

If you are passionate about cars and love to work with tools, your dream of owning a mechanic shop might be closer to becoming reality than you think! Being your own boss and working on cars and trucks is a realistic and rewarding career opportunity. Continue reading to learn the requirements and logistics for opening a mechanic shop.

Basic Requirements for Starting a Mechanic Shop

If you're dreaming of running your own business in car repair , there are a number of things you'll need to consider and prepare for.

There are many moving parts in starting a car business, but one requirement is essential for your shop to stand independently. That requirement is experience. If you haven’t worked in a repair garage for at least 5 years, the chances of successfully running one are dramatically reduced.

Certain types of experience are crucial when opening a mechanic's shop. One type is being experienced with the repair and tune of different makes of cars and providing services such as oil changes, replacing air filters and belts, cooling pipes, and brakes. The second type of experience is for fixing beyond routine services such as charging air conditioning, replacing sections of engines and fuel injection, gearboxes, and crankshafts. Still, the third one is dealing with modern devices and understanding what role a cloud-based auto repair management system can and must play in this business setting.

Financing Your Mechanic Business

There are some options you can use to finance your automotive repair shop. One of these is a mechanic's line of credit with a bank which is a good option for entrepreneurs because the rates are typically very competitive. The downside to getting a business loan is that you must put down some personal assets as collateral.

Another option that can sometimes be more favorable is to partner with other mechanics to start an independent car repair shop. This is often the best idea for younger mechanics who still have student loans or other debts because it can be possible for partners to split up the costs and responsibilities of the business. This also helps mechanics build their business experience and skillset.

Auto Repair Shop Licensing and Permits

Most people who want to open their auto shop need a license and permits before operating a new business. A business license is needed to operate an automobile repair shop legally, and a permit is necessary to run a business on commercial property. The required business licenses and permits will vary depending on the type of auto repair services that you plan to do in the shop and where the shop is located.

Insurance for Auto Repair Business

In most states, as a repair technician, you need Public Liability Insurance to protect against injuries or damage to a customer during a repair. The other type of injury insurance that is required is Workers' Compensation Insurance. This applies to injuries in the garage, shop, or office.

Owner’s Dedication

Starting an auto repair business is a challenging task. You'll have to work hard to stay ahead of the game constantly. This requires a lot of dedication, perseverance, focus, and sacrifices to follow your dream. The only way to run a successful auto repair shop is if you, as the company owner, are accountable for your actions, ready to lead your team, and passionate about what you do.

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Steps to Opening a Mechanic Shop

1. find a suitable location for your auto repair shop.

You'll want to search for a property with plenty of parking and determine if you need to lease or own the building. Choose a neighborhood with good traffic and abundant commercial properties, or invest in a building.

This is the most expensive part of the startup costs, so you'll want to weigh the pros and cons. Buying an old building with plenty of potential to be turned into an auto shop is possible, but you can also buy an old car garage with the same potential without the price tag of a house. You could be okay with starting small, but will you have the space if you eventually decide to expand?

2. Do a Market Analysis

Find out where the auto mechanic shops with similar specializations are located, how long they have been operating, what services they offer, and at what prices. Read reviews to see what their customers like and don't like. Before you open your shop, visit your future competitors as potential customers to evaluate the quality of their services. This will help you decide on a location and how to make your business stand out.

3. Create an Auto Repair Shop Business Plan

This will give you a realistic picture of your future operation, so do not skip this step. Make a detailed and accurate list of your services, develop a market entry strategy, predict future income and expenses (marketing, rent, equipment, staffing, etc.), define your primary revenue source, outline the prospects for development, and take into account the maximum possible risks.

4. Get Ready with the Necessary Automobile Repair Equipment

The choice of equipment depends on your shop’s specialization. To begin with, you can buy or rent only the most necessary and inexpensive tools and machinery.

Auto repair shop equipment list example :

• diagnostic tools
• hydraulic vehicle lifts
• tire and engine repair tools

In this blog post , you’ll find more tips on choosing the right equipment for your newfound auto shop.

5. Add Staff

You need to know how many staff members you will need and hire them as soon as possible. You may hire one experienced mechanic and a few responsible trainees willing to learn quickly. This way, you won't go broke on your payroll in the first few months.

6. Find the Best Software for Your Auto Repair Shop

All too often, independent shops feel overwhelmed with running their business. To better manage the business operations right from the start, investing in auto shop management software that will help with operations management, accounting, inventory, logistics, marketing, or any other aspect of the business is worth investing in. Look for a tool that centralizes inventories, appointment scheduling, customer relationship management, processing of mechanic shop work orders, control of finances, and business analytics.

Digitize your mechanic shop from the very beginning! Sign up today and use all automation features free for 7 days.

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Concerns About Starting an Auto Repair Business

Being a shop owner can be an exhilarating and rewarding experience. Still, you must know the ins and outs of every aspect of your new business.

Not a Quick Start

One of the most challenging aspects of starting an auto repair shop is simply getting started. It can take months before the business is even open to the public. On top of that, all sorts of zoning, safety, and other regulations must be met to be in business, which can cause even more delays.

Serious Capital to Run a Serious Business

Another concern is the cost of opening the shop. The equipment needed for this type of business is expensive, and finding the necessary space is challenging. Labor and parts prices constantly fluctuate, so mechanic shop owners need to be well-versed in the field.

You must also be aware that the costs of starting a company increase yearly. New pieces of diagnostic equipment and vehicles need to be purchased and maintained. New employees will need to be recruited and trained. Monthly expenses like fuel and supplies will need to be considered. And the list can go on.

Importance of Staying Up to Date

It is challenging to track all the innovations in the auto repair industry. There are new ways of diagnosing problems with a vehicle, repairing those problems, and using new parts. This is why finding time for constant self-education is essential to stay current with these innovations.

Practical Strategies to Promote a Mechanic Shop

Promoting your newly-started auto repair shop effectively is crucial to attracting new clients and keeping your existing ones coming back. Use these proven methods to market your business:

Create a Professional & SEO-Optimized Website

Online presence is essential in today's digital age. Your website should include information about your services, contact details, and customer testimonials. Ensure it is easy to navigate, mobile-friendly, and visible on search engine result pages. Research keywords relevant to your mechanic shop and incorporate them into your website content, meta tags, and headings. This will help your website rank higher in search engine results and drive organic traffic to your site.

Be Active on Social Media Platforms

Create business accounts on your target audience's favorite platforms and regularly post engaging content related to your services, special offers, and customer success stories. Interact with your followers by responding to comments and messages promptly.

Offer Special Promotions and Discounts

Everyone loves a good deal, and offering special promotions and discounts is a great way to attract customers to your shop. Consider offering discounted oil changes, free inspections, or loyalty programs to incentivize customers to choose your shop over competitors. Promote these offers on your website, social media, and through targeted online ads.

Build Relationships with Local Businesses

Contact nearby auto dealerships, car rental agencies, and taxi companies to establish partnerships. Offer them exclusive discounts for their customers; in return, they can refer them to your car repair shop. This will help you increase your visibility within the community.

Encourage Customer Reviews and Testimonials

Positive reviews and testimonials from satisfied customers can significantly impact your mechanic shop's reputation and attract clients. Encourage your customers to leave reviews on popular websites like Google, Yelp, and Angie's List. Display these testimonials on your website and social media platforms to showcase the quality of your services.

Final Thoughts

You must consider hundreds of details before turning your dream into an official, profitable business. You need to get yourself a garage or repair shop, pay the permit fees, meet licensing requirements, buy liability insurance, consider unexpected repair costs, decide on your target market, tools needed for the job, and so on. But don’t get discouraged by this to-do list! You'll overcome any challenges on this road with self-discipline, patience, and creativity.

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Auto Repair Business Plan Template & Guidebook

If you're starting a new auto repair business, a detailed and comprehensive business plan is essential. Many entrepreneurs know they need a business plan, but don't have the time or know-how to craft one on their own. The #1 Auto Repair Business Plan Template & Guidebook provides an easy-to-use template and guidebook that offers all the information needed to create a successful plan while minimizing the time and effort required. With this powerful tool, new auto repair business owners have access to expert advice every step of the way to ensure their success.

Get worry-free services and support to launch your business starting at $0 plus state fees.

• How to Start a Profitable Auto Repair Business [11 Steps]
• 25 Catchy Auto Repair Business Names:
• List of the Best Marketing Ideas For Your Auto Repair Service:

How to Write a Auto Repair Business Plan in 7 Steps:

1. describe the purpose of your auto repair business..

The first step to writing your business plan is to describe the purpose of your auto repair business. This includes describing why you are starting this type of business, and what problems it will solve for customers. This is a quick way to get your mind thinking about the customers’ problems. It also helps you identify what makes your business different from others in its industry.

It also helps to include a vision statement so that readers can understand what type of company you want to build.

Here is an example of a purpose mission statement for a auto repair business:

The mission of our Auto Repair business is to provide quality, reliable, and fairly priced auto repair services to our community while creating a positive and comfortable professional environment for staff and customers alike. We strive to foster long-term relationships with each person we serve, so we can continue to be their go-to auto repair resource for years to come.

2. Products & Services Offered by Your Auto Repair Business.

The next step is to outline your products and services for your auto repair business. 

When you think about the products and services that you offer, it's helpful to ask yourself the following questions:

• What is my business?
• What are the products and/or services that I offer?
• Why am I offering these particular products and/or services?
• How do I differentiate myself from competitors with similar offerings?
• How will I market my products and services?

You may want to do a comparison of your business plan against those of other competitors in the area, or even with online reviews. This way, you can find out what people like about them and what they don’t like, so that you can either improve upon their offerings or avoid doing so altogether.

3. Build a Creative Marketing Stratgey.

If you don't have a marketing plan for your auto repair business, it's time to write one. Your marketing plan should be part of your business plan and be a roadmap to your goals. 

A good marketing plan for your auto repair business includes the following elements:

Target market

• Who is your target market?
• What do these customers have in common?
• How many of them are there?
• How can you best reach them with your message or product?

Customer base 

• Who are your current customers? 
• Where did they come from (i.e., referrals)?
• How can their experience with your auto repair business help make them repeat customers, consumers, visitors, subscribers, or advocates for other people in their network or industry who might also benefit from using this service, product, or brand?

Product or service description

• How does it work, what features does it have, and what are its benefits?
• Can anyone use this product or service regardless of age or gender?
• Can anyone visually see themselves using this product or service?
• How will they feel when they do so? If so, how long will the feeling last after purchasing (or trying) the product/service for the first time?

Competitive analysis

• Which companies are competing with yours today (and why)? 
• Which ones may enter into competition with yours tomorrow if they find out about it now through word-of-mouth advertising; social media networks; friends' recommendations; etc.)
• What specific advantages does each competitor offer over yours currently?

Marketing channels

• Which marketing channel do you intend to leverage to attract new customers?
• What is your estimated marketing budget needed?
• What is the projected cost to acquire a new customer?
• How many of your customers do you instead will return?

Form an LLC in your state!

4. Write Your Operational Plan.

Next, you'll need to build your operational plan. This section describes the type of business you'll be running, and includes the steps involved in your operations. 

In it, you should list:

• The equipment and facilities needed
• Who will be involved in the business (employees, contractors)
• Financial requirements for each step
• Milestones & KPIs
• Location of your business
• Zoning & permits required for the business

What equipment, supplies, or permits are needed to run a auto repair business?

• Diagnostic and Repair Tools
• Computer Software
• Business License/Permits
• Insurance Coverage

5. Management & Organization of Your Auto Repair Business.

The second part of your auto repair business plan is to develop a management and organization section.

This section will cover all of the following:

• How many employees you need in order to run your auto repair business. This should include the roles they will play (for example, one person may be responsible for managing administrative duties while another might be in charge of customer service).
• The structure of your management team. The higher-ups like yourself should be able to delegate tasks through lower-level managers who are directly responsible for their given department (inventory and sales, etc.).
• How you’re going to make sure that everyone on board is doing their job well. You’ll want check-ins with employees regularly so they have time to ask questions or voice concerns if needed; this also gives you time to offer support where necessary while staying informed on how things are going within individual departments too!

6. Auto Repair Business Startup Expenses & Captial Needed.

This section should be broken down by month and year. If you are still in the planning stage of your business, it may be helpful to estimate how much money will be needed each month until you reach profitability.

Typically, expenses for your business can be broken into a few basic categories:

Startup Costs

Startup costs are typically the first expenses you will incur when beginning an enterprise. These include legal fees, accounting expenses, and other costs associated with getting your business off the ground. The amount of money needed to start a auto repair business varies based on many different variables, but below are a few different types of startup costs for a auto repair business.

Running & Operating Costs

Running costs refer to ongoing expenses related directly with operating your business over time like electricity bills or salaries paid out each month. These types of expenses will vary greatly depending on multiple variables such as location, team size, utility costs, etc.

Marketing & Sales Expenses

You should include any costs associated with marketing and sales, such as advertising and promotions, website design or maintenance. Also, consider any additional expenses that may be incurred if you decide to launch a new product or service line. For example, if your auto repair business has an existing website that needs an upgrade in order to sell more products or services, then this should be listed here.

7. Financial Plan & Projections

A financial plan is an important part of any business plan, as it outlines how the business will generate revenue and profit, and how it will use that profit to grow and sustain itself. To devise a financial plan for your auto repair business, you will need to consider a number of factors, including your start-up costs, operating costs, projected revenue, and expenses. 

Here are some steps you can follow to devise a financial plan for your auto repair business plan:

• Determine your start-up costs: This will include the cost of purchasing or leasing the space where you will operate your business, as well as the cost of buying or leasing any equipment or supplies that you need to start the business.
• Estimate your operating costs: Operating costs will include utilities, such as electricity, gas, and water, as well as labor costs for employees, if any, and the cost of purchasing any materials or supplies that you will need to run your business.
• Project your revenue: To project your revenue, you will need to consider the number of customers you expect to have and the average amount they will spend on each visit. You can use this information to estimate how much money you will make from selling your products or services.
• Estimate your expenses: In addition to your operating costs, you will need to consider other expenses, such as insurance, marketing, and maintenance. You will also need to set aside money for taxes and other fees.
• Create a budget: Once you have estimated your start-up costs, operating costs, revenue, and expenses, you can use this information to create a budget for your business. This will help you to see how much money you will need to start the business, and how much profit you can expect to make.
• Develop a plan for using your profit: Finally, you will need to decide how you will use your profit to grow and sustain your business. This might include investing in new equipment, expanding the business, or saving for a rainy day.

Frequently Asked Questions About Auto Repair Business Plans:

Why do you need a business plan for a auto repair business.

A business plan for an auto repair business provides a roadmap of the business’s current and future operations. It outlines the necessary information to achieve success, including the market analysis, organizational structure, financial projections, marketing strategy, and operational plans. By developing a comprehensive plan for your auto repair business, you can set goals, track progress, and make changes to ensure that you are staying on track to reach your desired results.

Who should you ask for help with your auto repair business plan?

You should ask a business consultant, mentor, or financial planner for help with your auto repair business plan. Additionally, you can find resources online such as templates and sample business plans to help you structure your business plan.

Can you write a auto repair business plan yourself?

Yes, it is possible to write an auto repair business plan yourself. Writing a business plan can require a lot of research and strategizing, but it can be done with the right preparation and knowledge. When writing a business plan for an auto repair business, you should include an executive summary that outlines your overall vision for the business, as well as any key objectives; a market analysis to define your target audience and consider the potential competitors in the area; a description of your services and pricing; a risk analysis for potential threats; financial projections for initial investments, overhead costs, and revenue forecasts; a description of any required labor or equipment; and finally, an action plan that details how you will implement your strategy.

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We're newfoundr.com, dedicated to helping aspiring entrepreneurs succeed. As a small business owner with over five years of experience, I have garnered valuable knowledge and insights across a diverse range of industries. My passion for entrepreneurship drives me to share my expertise with aspiring entrepreneurs, empowering them to turn their business dreams into reality.

Through meticulous research and firsthand experience, I uncover the essential steps, software, tools, and costs associated with launching and maintaining a successful business. By demystifying the complexities of entrepreneurship, I provide the guidance and support needed for others to embark on their journey with confidence.

From assessing market viability and formulating business plans to selecting the right technology and navigating the financial landscape, I am dedicated to helping fellow entrepreneurs overcome challenges and unlock their full potential. As a steadfast advocate for small business success, my mission is to pave the way for a new generation of innovative and driven entrepreneurs who are ready to make their mark on the world.

Auto repair shop business plan template + PDF

This guide introduces a dedicated AI Business Plan Generator template, meticulously designed for entrepreneurs ready to initiate or enhance their auto repair shop business. It's crucial to understand that the names and financial figures featured in this example are completely hypothetical, serving solely to illustrate the business planning process. These scenarios are carefully crafted to demonstrate how you can adapt your own AI-generated Auto Repair Shop Business Plan to navigate the specific hurdles and leverage the opportunities in your auto repair shop endeavor.

For streamlined customization, we provide an "sample business plan for auto repair shop pdf" for download. This document is vital for entrepreneurs committed to developing a robust and effective strategy for starting or growing their auto repair shop. The 'AI Business Plan Generator' serves as a comprehensive guide, offering profound insights into the auto repair shop industry. It equips you with all the essential tools needed for successfully managing and expanding your auto repair shop business.

How this auto repair business plan sample was created

Create your customized auto repair shop business plan seamlessly with our AI Business Plan Generator. Simply click 'Generate your business plan' and respond to a series of targeted questions about your auto repair shop endeavor. Our advanced AI technology will analyze your inputs to craft a business plan that fits your auto repair shop's goals and needs precisely. This quick and streamlined process is usually completed in just 5-10 minutes, resulting in a detailed and systematically organized plan. Our platform offers the flexibility to adjust and refine your strategy, making sure the ultimate plan truly reflects your unique vision for your auto repair shop. Once you're done, your plan is prepared for download, providing a concise, thorough framework for launching and developing your auto repair shop. Take advantage of our AI business plan generator, tailor-made for auto repair shop businesses, to enhance your strategic planning.

Auto repair business plan sample

Executive summary, business description, market research and analysis, swot analysis.

• Organizational Structure and Management Team

Products or Services

Marketing and sales strategy, operations plan, financial projections, risk analysis.

Located in the heart of Motorville, USA, MotorCraft Auto Repair Shop is uniquely positioned to serve the automotive repair needs of local residents and small businesses alike. With a full array of services ranging from basic maintenance to advanced diagnostics and troubleshooting, MotorCraft prides itself on being the dependable solution for the vehicular challenges faced by our community.

This executive summary outlines the strategic direction, financial planning, and operational framework designed to drive success for MotorCraft Auto Repair Shop. Our targeted market encompasses a broad demographic of vehicle owners and small businesses within the region, who value quality, reliability, and exceptional customer service. As our community continues to expand, so does the opportunity for MotorCraft to meet the rising demand for comprehensive auto repair services.

At the core of our competitive edge is a management team with a wealth of experience and a passion for automotive excellence. John Smith, a 20-year industry veteran, leads the company as Owner & Master Mechanic, alongside a dedicated team including Service Manager Rachel Moore, Lead Technician Miguel Rodriguez, and Parts Manager Emily Johnson. Each member contributes a specialized skill set that underpins the efficient and effective operation of MotorCraft.

In a rapidly evolving auto repair market, MotorCraft is keenly aware of the challenges it faces. Economic downturns, escalating competition, and technological advancements are just a few of the hurdles in our path. Yet, our strategic planning is buttressed by a SWOT analysis that highlights our robust strengths, such as the advanced qualifications of our staff and strategic location, while addressing weaknesses with practical solutions. Opportunities for growth are continually being pursued, with plans to expand our service offerings and capitalize on digital marketing trends to reach new customers.

Our financial projections for the next five years are optimistic yet grounded in the realities of the auto repair landscape. We anticipate a steady year-on-year revenue increase from $500,000 in Year 1 to $1 million by Year 5, with profits following an upward trajectory as we refine our operations and expand our customer base. Conservative cash flow estimates and a diligent break-even analysis ensure that MotorCraft maintains liquidity and fiscal responsibility.

Significant thought has been given to the operational plan of MotorCraft Auto Repair Shop. Efficiency and customer service stand at the forefront of our daily operations. We utilize professional-grade equipment and a robust inventory management system to ensure speedy service. Technicians are well-equipped with the tools and knowledge necessary to address automotive issues ranging from simple maintenance tasks to complex electronic systems repair.

In line with our commitment to excellence, MotorCraft has developed a comprehensive marketing and sales strategy that relies upon local SEO, social media engagement, and targeted advertising campaigns. Sales tactics include a focus on upselling services and establishing a loyal customer base through personalized care and value-added services. Our customer service policies are designed to foster long-term relationships built on trust and satisfaction.

Risk management is a cornerstone of our strategic plan. MotorCraft has identified key risks and laid out mitigation strategies and contingency plans to safeguard against market uncertainties and operational challenges. Additionally, well-considered insurance and legal practices ensure that MotorCraft remains protected and compliant.

The future looks bright for MotorCraft Auto Repair Shop as we aim to cement our position as a leading service provider in the Motorville region. Through strategic growth, operational excellence, and a steadfast commitment to our customers, we anticipate ongoing success and a legacy of trusted service within the auto repair industry.

Auto repair business plan

MotorCraft Auto Repair Shop, strategically located at 123 Auto Street in the bustling urban neighborhood of Motorville, USA, is a stalwart institution in the local automotive repair industry. Our industry is one that hinges on reliability, skill, and the constant evolution of automotive technology. As cars and trucks have become more complex, MotorCraft has stayed ahead of the curve, emerging as an indispensable resource for vehicle owners seeking expert service and trustworthy repairs.

Since its inception in 2010, MotorCraft Auto Repair Shop has been fueled by a singular purpose: to offer unparalleled auto repair services with a customer-centric approach. The roots of MotorCraft stretch back to a modest two-bay garage, founded by automotive enthusiast and entrepreneur, John Smith. With a lifelong passion for cars and an unwavering commitment to quality service, Mr. Smith transformed his vision into a thriving business. Over the past decade, we’ve expanded our facilities, embraced state-of-the-art diagnostic equipment, and assembled a team of top-notch, ASE-certified mechanics, making MotorCraft a household name in auto repair within Motorville and its surrounding areas.

Our mission is clear and resonant: "To deliver superior auto repair and maintenance services through a dedicated team of certified professionals employing cutting-edge technology with a customer-first mindset." At MotorCraft, every bolt turned and every part installed signifies our unwavering dedication to quality and the ultimate satisfaction of our clients. We believe in building relationships, one car at a time, establishing trust through transparency, and providing value that drives customer loyalty for years to come.

As a Limited Liability Company registered in the state of Georgia, MotorCraft Auto Repair Shop enjoys the flexibility of a small business with the protective advantages of a corporate structure. This legal framework supports our mission by allowing us to reinvest profits into staff training, facility upgrades, and technology enhancements while mitigating personal financial risk. This structure is foundational to our long-term strategy which aims to amplify our market presence and ensure that each customer's experience is met with excellence.

The long-term potential of MotorCraft Auto Repair Shop shines bright. The auto repair market is robust and resistant to economic fluctuations—cars will always need maintenance and repair, regardless of economic tides. With an increasing number of vehicles on the road, longer vehicle lifespans, and the growing complexity of automotive systems, demand for our services is poised for steady growth. As we look ahead, MotorCraft aims to become the leading auto service provider in the region through diversification of services, strategic partnerships, and a relentless pursuit of innovation.

MotorCraft's roadmap for the future involves expanding our footprint within the community, exploring eco-friendly repair options to appeal to a growing market of environmentally conscious consumers, and potentially franchising our successful business model. We understand that the organization's heart lies within the mastery of our trade and the bond with our customers, and we plan to nurture this core as we grow.

At MotorCraft Auto Repair Shop, every decision we make and every strategy we implement is done with the long-term vision in mind: to create a legacy of excellence and reliability in the auto repair industry that stands the test of time. With a solid business history, an unwavering mission, the right legal structure, and a clear view of our potential, we stand confident in the continued success and growth of our business.

The automotive repair industry is currently experiencing significant shifts due to advances in vehicle technology, evolving consumer expectations, and an increased focus on sustainability practices. With an estimated value of over $800 billion globally and a compound annual growth rate (CAGR) of around 2% to 3%, the auto repair sector is integral to the maintenance of the world's growing automotive fleet, characterized by a mix of aging vehicles requiring extensive service and newer, more complex models that demand specialized technical expertise.

The target market for MotorCraft Auto Repair Shop encompasses a diverse demographic of vehicle owners within the Motorville region and its environs, which can be broken down into several key segments. Firstly, individual car owners representing various age groups, lifestyles, and socio-economic backgrounds form the bedrock of our customer base. This segment is growing steadily as car ownership increases and the average lifespan of vehicles extends due to better manufacturing standards. The second segment includes small businesses and organizations with vehicle fleets such as delivery companies, service providers, and governmental agencies, offering substantial repeat business opportunities. Overall, the population growth rate in Motorville is outpacing national averages, indicating rising demand for auto repair services.

Customers in our target market seek high-quality, reliable repair services that can be delivered in a timely fashion. They demand transparency in pricing, warranties that provide peace of mind, and personalized customer service that treats them as valued patrons rather than transactional clients. Equally important are convenient service hours, a modern and comfortable waiting area, and the availability of courtesy cars or shuttle services to minimize the disruption caused by vehicle downtime.

As for market trends, we see growth in consumer preference for service providers that can deliver comprehensive care, from routine maintenance to sophisticated electronic diagnostics and green disposal of waste and parts. Also, there is an increased propensity among millennials and Gen Z vehicle owners to opt for auto repair shops that demonstrate environmental responsibility and a digital presence, ranging from online booking to active social media interaction.

Competitor analysis reveals key players in the field, such as SpeedyFix Auto Center, Precision Auto Garage, and TopGear Car Services. SpeedyFix has carved out a significant market share due to its rapid service and large workforce; however, their rapid turnaround can sometimes compromise the personalized touch that is MotorCraft’s hallmark. Precision Auto Garage boasts meticulous workmanship and has established a loyal customer base through its focus on precision and high-end repairs, but they are positioned at a higher price point, which can deter cost-sensitive customers. TopGear Car Services is known for its tech-savvy approach, but struggles with customer service consistency and longer service times. MotorCraft Auto Repair Shop finds synergy in these attributes – we offer rapid and personalized services at competitive prices, backed by a robust technological infrastructure and a commitment to customer satisfaction.

Potential barriers to entry in the auto repair market include the high initial capital investment for state-of-the-art diagnostic equipment and tools, skilled workforce acquisition and training costs, and the challenge of establishing a strong reputation in the face of established competitors. Additionally, ever-evolving automotive technology requires continuous investment in training and equipment updates to maintain service capabilities for newer vehicle models. Ensuring compliance with environmental and safety regulations is also essential, creating another layer of operational complexity for new entrants. Despite these barriers, MotorCraft Auto Repair Shop has successfully navigated these challenges to establish itself as a trusted name in auto repair services in the region.

Sample business plan for auto repair shop pdf

Organizational structure and management.

MotorCraft Auto Repair Shop operates with an organizational structure designed to maximize efficiency, foster communication, and ensure accountability at all levels. The hierarchy is fairly flat, with our Owner & Master Mechanic, John Smith, at the apex, followed by departmental managers and followed by the technical and administrative staff.

John Smith leads the organization with a hands-on approach, primarily focusing on strategic direction, financial management, and fostering relationships with key partners and suppliers. Under John's leadership, the Service Manager, Rachel Moore, oversees daily operations, ensuring customer satisfaction and efficient workflow. The Lead Technician, Miguel Rodriguez, manages the technical team, focusing on quality control and technical training. Emily Johnson, as the Parts Manager, oversees inventory management and parts procurement ensuring parts availability and cost-effectiveness.

The management team's backgrounds reflect a blend of technical expertise and business management acumen. John Smith brings two decades of experience and an ASE Certification to the shop, coupled with an entrepreneurial spirit. Rachel Moore adds a degree in Business Management and extensive customer service experience, underpinned by ASE certification. Miguel Rodriguez contributes expert knowledge with 15 years of practical experience in diverse automotive systems. Emily Johnson rounds out the team with in-depth expertise in automotive parts and supply chain logistics.

Currently, MotorCraft employs a robust team of 5 certified mechanics, including two specialists in engine and transmission, two general repair technicians, and one specialist in diagnostics and electrical work. Our future staffing needs are anticipated to grow in line with our expansion plans; we're projecting the addition of 3 more technicians and 2 administrative staff members to handle increased customer demand and back-office operations over the next two years.

We maintain a strong set of human resource policies that emphasize equal opportunity, a safe and respectful work environment, ongoing professional development, and performance-based incentives. We conduct regular performance reviews and offer competitive compensation packages, which include health benefits and retirement plans. Employees are also encouraged to participate in advanced training courses, with the company often subsidizing these efforts as part of our commitment to professional growth and maintaining cutting-edge service capabilities.

Externally, MotorCraft utilizes a range of advisors and consultants to ensure we remain strategic and compliant in our operations. We retain a CPA for financial advising and tax preparation, an attorney specializing in small business law to ensure compliance and legal soundness, and we frequently consult with an automotive business consultant for insights on market trends and operational improvement.

Collaboration with external workforce development programs, such as local technical schools, allows us to scout emerging talent and offer internships that often lead to full-time positions. With a framework designed for adaptability and a team aligned towards a singular mission, MotorCraft Auto Repair Shop is poised to navigate the dynamic automotive repair landscape, prioritizing ethical practices and excellence in service delivery.

MotorCraft Auto Repair Shop offers an extensive portfolio of auto repair and maintenance services catered to a wide range of vehicles, including standard automobiles, trucks, and small business vehicle fleets. Our core offerings encapsulate comprehensive vehicle care, from basic services such as oil changes, tire rotations, and brake pad replacements, to complex diagnostics, electrical system repairs, and HVAC services.

Each service provided by MotorCraft is carried out by ASE-certified technicians using state-of-the-art equipment, ensuring the utmost quality and reliability. Our full-service auto repairs are known for using industry-leading techniques and the latest technology to diagnose and repair various automotive issues. Alignment with modern vehicle complexities and a commitment to environmental friendly practices, like recycling automotive fluids and using energy-efficient components, are ingrained in our operations.

The unique selling points that set MotorCraft apart from competitors include an unparalleled customer service experience and a guarantee on all repairs. Customers benefit from transparent pricing, a real-time update system that keeps them informed about their vehicle's status, and a prioritized approach that minimizes the time their vehicle is off the road.

As for the development stage of our products and services, MotorCraft maintains a practice of continuous improvement. Currently, we’re integrating a new digital management system that enhances the efficiency of our service scheduling, parts inventory, and customer communication. Future plans include the adoption of advanced diagnostics for electric and hybrid vehicles, a mobile repair service for minor issues and emergencies, and the establishment of an auto-care education program for customers.

Intellectual property within the auto repair industry primarily revolves around trade secrets rather than patents. While MotorCraft does not hold any patents, our internal repair protocols and custom diagnostic software stand as proprietary assets providing competitive advantages. Our trademark efforts are ongoing, with the objective to protect the MotorCraft brand name and logo, reinforcing our market identity.

The production process at MotorCraft is thoroughly streamlined to ensure fast and effective service. It begins with a detailed assessment of the vehicle's condition followed by an electronic diagnostic test. After discussing the findings with the customer and gaining their approval for the required services, our technicians proceed with the repairs using quality parts and tools. Post-repair, all vehicles undergo a strict quality control check to ensure they meet our high standards before being returned to the customer.

Our supplier relationships are a key component of our operation. MotorCraft partners with reputable auto parts suppliers who share our dedication to quality. These suppliers are carefully vetted to ensure they can provide the OE-spec or OEM parts that we demand. We maintain strategic alliances to ensure parts availability, favorable pricing, and quick delivery times, thus allowing us to keep service duration to a minimum.

In summary, the products and services at MotorCraft Auto Repair Shop not only meet the standard demands of auto repair but also offer added value that resonates with customers looking for a provider they can trust. Continuous modernization of our service line-up and a steadfast commitment to customer satisfaction ensure we remain a preferred choice in the auto repair industry.

MotorCraft Auto Repair Shop's marketing strategy is anchored by a multi-channel approach that leverages both digital and traditional media to capture a broad customer base while emphasizing high-intent local prospects. Our approach includes a robust local SEO strategy ensuring that we appear prominently in search results for auto repair services within our locale. Our website serves as a central hub for customer engagement, featuring service information, pricing, and appointment scheduling capabilities, enriched through regular content updates, including blog posts on car maintenance tips and industry trends.

Our social media strategy includes platforms like Facebook, Instagram, and Twitter where we will share customer testimonials, before-and-after service visuals, and educational content about vehicle upkeep. This interactive online presence aims to engage community members and foster word-of-mouth referrals.

We plan to supplement our online efforts with offline marketing tactics such as direct mail campaigns, participation in local community events, and partnerships with local businesses. Targeted promotions, discounts for first-time customers, and referral incentives will be key tactics to drive new customer acquisitions.

The sales strategy centers on building an efficient sales process managed by our Service Manager, who will oversee our customer service representatives and the training of all front-line staff. Our sales tactics revolve around up-selling and cross-selling services during customer interactions, such as highlighting the value of our preventive maintenance packages while booking repairs. Regular training ensures our team stays knowledgeable about the latest services and promotions, enabling them to communicate effectively with customers.

Our pricing strategy is designed to remain competitive with other regional repair shops while reflecting the value and quality of our services. We'll offer tiered pricing to accommodate a range of customer needs from basic to comprehensive service packages. Our pricing will be transparent, with no hidden fees, displayed clearly both online and within our shop to promote trust and ease of customer decision-making.

For distribution, while our primary channel is the physical auto repair shop, we are also considering a pick-up and drop-off service to increase convenience for customers. This will expand our footprint without the need for additional brick-and-mortar expansion.

Advertising plans involve a mix of paid and organic methods. Pay-per-click advertising will target individuals searching for auto repair services in our area, and local radio spots will communicate promotions and shop news. We will also invest in outdoor advertising like billboards in high-visibility areas. Additionally, we plan to establish a strong public relations strategy, which will include press releases to announce milestones and community involvement initiatives.

Our customer service policies are a cornerstone of our marketing and sales strategy. We maintain a customer-centric approach where feedback is not only encouraged but systematically collected post-service through surveys. A dedicated complaint resolution system ensures swift and fair handling of any customer dissatisfaction. We also plan to implement a loyalty program, rewarding repeat business with discounts and special offers.

In conclusion, MotorCraft Auto Repair Shop's marketing and sales strategy is a comprehensive plan targeting various customer touchpoints and oriented towards building long-term customer relationships. We strive to employ a mix of innovative digital tactics along with tried-and-true traditional marketing to achieve sustainable growth and a solid customer base.

MotorCraft Auto Repair Shop's operations plan is fundamentally designed to ensure efficient and high-quality service delivery, with emphasis on customer satisfaction. To achieve this, our operational workflow encompasses structured daily activities, clearly defined processes, and vigilant quality control measures.

The daily operations commence with the opening of our service center at 8 AM, when our team of certified technicians and administrative staff begin their day. The operational workflow includes receiving vehicles, performing diagnostics and repairs, ordering parts, and communicating with customers. Appointments are pre-scheduled using our online system, which efficiently manages the allocation of tasks and resources. Walk-ins are accommodated with a systematic approach aimed at maintaining the workflow of already scheduled services. The day concludes with the closure of the shop at 6 PM, after which the staff perform a clean-up of the work areas and equipment checks to ensure readiness for the following day.

Our service delivery process starts with a thorough inspection and consultation to understand the customer's concerns and vehicle’s condition. Detailed estimates are then provided, and upon customer approval, our team undertakes the necessary repairs or maintenance using a checklist system to ensure completeness and accuracy. Technicians are equipped with tablets that detail the work order and provide access to service manuals and technical bulletins. At the completion of the service, vehicles undergo a quality control audit by our Lead Technician to certify the work meets MotorCraft's high standards.

Quality control at MotorCraft is paramount. It is interwoven with every facet of the service process. Our quality measures include regular calibration of diagnostic equipment, ongoing training for technicians on the latest automotive repair techniques, and strict adherence to manufacturer's guidelines and industry best practices. Each completed job is reviewed against a comprehensive checklist, and a final road test is conducted to ensure the repair meets performance expectations.

Inventory management is maintained via a computerized system that tracks parts usage and automatically alerts the Parts Manager when supplies are low. This system ensures critical inventory is always in stock, reducing vehicle downtime due to parts unavailability. We maintain a just-in-time inventory system, striking a balance between having necessary parts on hand and minimizing excess stock.

Supply chain management is strategic, relying on reputable suppliers with whom we have established long-term relationships. This ensures a steady supply of high-quality parts, often with negotiated volume discounts. MotorCraft's Parts Manager regularly reviews supplier performance, including delivery times, cost, and quality, to optimize our supply chain. We maintain contingency plans, with secondary suppliers in place to avoid service interruptions.

Our facilities and equipment needs are rigorously assessed and updated. MotorCraft operates in a well-maintained, modern garage equipped with multiple service bays to handle an array of vehicles simultaneously. We invest in top-tier equipment, including advanced diagnostics tools, lifts, and specialized repair instruments, which are serviced regularly to keep them in optimal condition. The facility is designed for efficiency, housing a well-organized inventory area, dedicated spaces for various repair tasks, and comfortable customer waiting areas with transparent views into the service bays.

In summary, MotorCraft Auto Repair Shop's operations plan encapsulates the seamless integration of high-quality service delivery, efficient workflows, and stringent quality controls. Our meticulous attention to inventory and supply chain management, coupled with our modern facility and cutting-edge equipment, underpin our commitment to operational excellence and customer satisfaction.

Marketing plan for auto repair shop pdf

The Financial Projections section of the MotorCraft Auto Repair Shop business plan provides insights into the company's expected financial performance over the next three to five years. Based on market analysis, experienced management, and a sound operational strategy, the forecasted figures are provided with a conservative approach that reasons adjustments for potential market fluctuations and unexpected business impacts.

Sales Forecast: Year 1 anticipates revenues of $500,000, considering our conservative marketing approach and the time needed to establish our brand in the market. With growth strategies and customer satisfaction driving referrals, Year 2 is projected to see a 20% increase in sales to $600,000. Year 3 aims for a 25% increase to $750,000 as brand presence strengthens, and services expand. In Year 4, the projection is $900,000, a 20% increase, assuming maturing market share. Year 5 expects to break the $1 million revenue mark, reflecting the solidification of MotorCraft's market position.

Profit and Loss Projection: The first-year net profit margin is projected at 10% after accounting for direct costs of sales, including parts and labor, and fixed operating expenses like rent, utilities, and salaries. As efficiencies improve and the customer base grows, we expect Year 2 profits to increase to 13%, with a sustained uptick leading us to a 16% net profit margin by Year 5, due to reduced per-unit costs and increased pricing flexibility.

Cash Flow Projection: Cash flow is the lifeblood of our auto repair shop. Initial operations are supported by capital investments and business loans, with Year 1 expected to close with positive net cash flow after financing activities. Subsequent years should demonstrate improved net cash flow from operations due to higher revenue and better control of cash management, with positive end-of-year balances allowing for repayment of debt and potential reinvestment into the business.

Balance Sheet Projection: MotorCraft’s balance sheet will reflect gradual asset accumulation as reinvestments in equipment and facilities take place. Liabilities, primarily comprising the initial business loan, are scheduled for a structured paydown. Owner’s equity is expected to grow year over year, reflecting the ongoing profitability and fiscal health of the company.

Break-even Analysis: A break-even analysis shows that MotorCraft must generate approximately $300,000 in annual sales to cover fixed and variable costs. This translates to servicing an average of 750 vehicles a year, assuming an average transaction value of $400, a conservative estimate given the local market rates for repair services. This goal is achievable within the first year of operations based on our market assessment.

Financial Assumptions and Considerations: The financial projections are premised upon several critical assumptions. We anticipate a steady growth rate in our customer acquisition due to local demand and successful marketing initiatives. The pricing of services is assumed to slightly increase year over year due to inflation and increased labor costs. The projections also assume a stable supply chain without significant price volatility for parts and materials. Policies will be in place to manage accounts receivable efficiently, maintaining average collection days at 30 days or less to sustain good cash flow.

In conclusion, MotorCraft Auto Repair Shop’s financial projections demonstrate a solid business model capable of achieving sustainable profitability and growth within a competitive market. These projections are founded on a mix of practical experience, industry standards, and conservative financial practices, which will be revisited and adjusted annually to reflect actual operational results and market conditions.

Auto repair shop financial plan

Successful operation of MotorCraft Auto Repair Shop hinges on accurately identifying potential risks and deploying effective strategies to mitigate and manage them. We have conducted a comprehensive risk analysis covering market-related, operational, financial, and legal aspects, and have established both mitigation strategies and contingency plans to address potential issues.

Identification of Potential Risks: Market risks include increased competition, changes in consumer behavior, and economic downturns that could reduce demand for auto repair services. Operationally, risks encompass technician recruitment and retention challenges, equipment failures, and supply chain disruptions that may prevent timely service delivery. Financial risks consist of cash flow problems, escalating costs of parts and materials, or unexpected expenses. From a legal standpoint, liability for workplace accidents or non-compliance with regulations presents a significant risk.

Risk Mitigation Strategies: To counter market risks, we plan to differentiate MotorCraft with high-quality, reliable service and a strong marketing campaign highlighting our unique selling propositions. We will closely monitor market trends to adapt our services to changing consumer needs and economic conditions.

Operationally, we aim to maintain a well-trained staff and a strong company culture to attract and retain top talent. Regular maintenance schedules and investing in high-quality, durable equipment will reduce the likelihood of operational breakdowns. Strategic relationships with multiple suppliers and maintaining critical inventory will alleviate supply chain risks.

Financially, we will implement strict budgeting and prudent financial management to protect our cash flow. Regular cost reviews will help us manage and anticipate any significant changes in part costs. Diversification of revenue streams, through fleet servicing contracts and tiered pricing strategies, will protect against fluctuations in individual consumer demand.

Contingency Plans: In the event of acute market contraction, MotorCraft will deploy an aggressive marketing plan and special promotions to retain market share. Should we encounter key staff turnover, our contingency plan includes cross-training existing employees and maintaining a network with local technical schools for quick talent sourcing.

If faced with a significant equipment breakdown, we have identified local equipment rental options to prevent service interruptions. Should a supply chain interruption occur, our contingency inventory and alternative supplier arrangements will maintain operational continuity.

If a financial cash crunch becomes evident, MotorCraft will prioritize fund allocation toward the most revenue-generating services and seek flexible payment terms with suppliers if needed. Lastly, establishing a business line of credit can provide an emergency buffer for unforeseen expenses.

Insurance and Legal Considerations: Insurance coverage is a critical component of our risk management strategy. MotorCraft maintains comprehensive general liability, property, and workers' compensation insurance policies to mitigate the financial impact of claims or accidents. For added protection, we also carry business interruption insurance to cover potential loss of income and extra expenses from unexpected events that halt our operations.

Legally, we ensure compliance with all local, state, and federal regulations through regular audits and consultations with legal counsel. Environmental regulations are of particular concern in our industry, so we follow best practices for hazardous waste disposal and emissions. We also stay current with updates to labor laws to minimize the risk of employment disputes.

In essence, our risk analysis underscores a commitment to proactive and responsive management practices. Through careful planning, comprehensive insurance policies, and an agile approach to business operations, MotorCraft Auto Repair Shop is well-positioned to address risks and adapt to challenges that may arise.

Business plan for existing auto repair shop

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List of Auto repair shops in Nizhniy Novgorod

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What is the total number of Auto repair shops in Nizhniy Novgorod?

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