examples of resume summary for front desk

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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

Best for senior and mid-level candidates

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• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
• Front Desk Receptionist Resumes by Role
• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  resume building  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

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Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.

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Front Desk Officer Resume Examples

A good resume is an essential tool for job seekers looking for a new job or career change. As a front desk officer, your resume should showcase your skills, qualifications and experience in the field. Crafting a strong and effective resume as a front desk officer can be a daunting task, but with the right guidance and a few helpful examples, you can easily create a document that will get you noticed. In this blog post, we’ll provide you with a comprehensive guide on how to write a winning front desk officer resume, complete with helpful examples and tips.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Front Desk Officer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly organized and professional Front Desk Officer with 5+ years of experience in effectively addressing customer inquiries, managing equipment inventory, and providing administrative support. Skilled in the operation of front desk applications, proficient in Microsoft Office Suite, and knowledgeable in conducting administrative tasks. Reliable and effective in providing exceptional customer service and ensuring the accuracy of customer information.

Core Skills :

• Exceptional customer service
• Computer proficiency (MS Office Suite)
• Multitasking capabilities
• Inventory control
• Problem solving
• Excellent communication
• Flexible schedule

Professional Experience : Front Desk Officer ABC Company, Anytown, USA (5/2019 – Present)

• Greet and welcome guests upon arrival
• Manage the reception area by providing information and assisting guests
• Answer and direct phone calls
• Maintain equipment inventory
• Ensure the accuracy of customer information
• Process payments, invoices, and other documents
• Provide administrative support to the team

Front Desk Receptionist XYZ Company, Anytown, USA (3/2017 – 5/2019)

• Assisted customers with inquiries and requests
• Performed data entry tasks
• Answered a high volume of incoming calls
• Managed office supplies and equipment
• Ensured the accuracy of customer information
• Created and maintained filing systems
• Delivered outstanding customer service

Education : Bachelor of Arts in Business Administration Anytown University, Anytown, USA (2013 – 2017)

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Front Desk Officer Resume with No Experience

Dedicated and detail- oriented Front Desk Officer with a strong focus on providing excellent customer service. Ability to handle multiple tasks effectively and efficiently while maintaining a friendly, professional demeanor. Experience in data entry, appointment scheduling, phone reception and record keeping.

• Customer Service
• Computer Proficiency
• Appointment Scheduling
• Phone Reception
• Record Keeping
• Organizational Skills

Responsibilities

• Greet visitors and provide a welcoming atmosphere
• Answer incoming calls and direct to the proper person
• Provide administrative and clerical support as needed
• Maintain accurate records and filing systems
• Schedule appointments and manage calendars
• Manage incoming and outgoing mail

Experience 0 Years

Level Junior

Education Bachelor’s

Front Desk Officer Resume with 2 Years of Experience

Dynamic and detail- oriented professional with two years of experience in providing customer service and administrative support. Proven capacity to manage front desk operations and maintain a safe, secure and organized environment. Possess excellent problem- solving and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast- paced and demanding environment.

• Customer service
• Communication
• Office management
• Confidentiality
• Time- management
• Computer literacy
• Record- keeping
• Problem- solving
• Adaptability

Responsibilities :

• Managed daily operations of the front desk, including answering phones, emails, and directing visitors
• Ensured accuracy of information and maintained proper filing systems
• Provided detailed assistance to all visitors and customers
• Monitored, updated, and maintained accurate records and databases
• Assisted with scheduling meetings, conferences, and appointments
• Processed payments, orders, and invoices
• Collected customer feedback to improve services and enhance customer experience
• Developed and enforced security procedures and protocols to maintain confidential data

Experience 2+ Years

Front Desk Officer Resume with 5 Years of Experience

Motivated and results- driven Front Desk Officer with five years of experience in providing administrative support services, customer service, and related clerical duties. Skilled at creating a positive customer experience and performing reception duties in a professional and efficient manner. Possesses strong communication, organizational, and problem- solving skills.

• Phone etiquette
• Attention to detail
• Computer proficiency
• Multi- tasking
• Greeting and welcoming visitors
• Answering and forwarding incoming phone calls
• Distributing incoming mail
• Assisting with administrative tasks such as filing, typing, photocopying and scanning
• Recording and updating visitor and customer information into the system
• Coordinating with other administrative staff to ensure smooth daily operations
• Assisting with ordering office supplies
• Entering data into databases
• Providing customer service support

Experience 5+ Years

Level Senior

Front Desk Officer Resume with 7 Years of Experience

Highly organized and detail- oriented Front Desk Officer with seven years of experience providing excellent customer service and administrative support. Skilled in customer relations, computer applications, and data entry to ensure all customer needs are fulfilled in a timely and professional manner. Possess excellent time management and organizational skills with the ability to handle multiple tasks simultaneously in a fast- paced environment.

• Computer Applications
• Office Administration
• Time Management
• Multi- Tasking
• Conflict Resolution
• Greet visitors and ascertain the nature of their visit
• Answer telephone calls and direct them to the appropriate personnel
• Schedule appointments, take messages, and provide general office support
• Ensure the front desk area is properly maintained, organized and welcoming
• Enter data into computer systems and update information as needed
• Manage mail, faxes and other documents as needed
• Assist in resolving customer inquiries and complaints
• Maintain an up- to- date filing system and logbook
• Assist in maintaining office supplies and equipment

Experience 7+ Years

Front Desk Officer Resume with 10 Years of Experience

A highly motivated and organized professional with over 10 years of experience as a Front Desk Officer. Possesses excellent customer service skills, great attention to detail, and the ability to effectively manage multiple tasks in high- pressure situations. Core skills include data entry, problem solving, communication, and efficient time management.

• Problem Solving
• Attention to Detail
• Greet and provide information to visitors, guests and applicants
• Provide administrative assistance to department heads and managers
• Manage incoming calls and mail
• Schedule, organize and manage meetings, events and travel
• Create and maintain filing systems
• Collect and handle payments and donations
• Prepare and manage documents using office software, such as word processing and spreadsheets
• Maintain and update office supplies inventory
• Monitor security in the office premises
• Receive and sort incoming mail and courier packages
• Ensure all visitors sign in/out in the visitor’s log book

Experience 10+ Years

Level Senior Manager

Education Master’s

Front Desk Officer Resume with 15 Years of Experience

Highly experienced Front Desk Officer with 15 years of experience in efficient customer service and administrative support in multiple industries. Proven track record of excellent communication and problem solving skills. Proven ability to efficiently manage reservations, greeting customers, and collecting payments. Expertise in providing high- quality customer service and building strong relationships.

• Reservation Management
• Front Desk Operations
• Payment Processing
• Greeted customers and provided exceptional customer service.
• Directed customers to the appropriate departments and provided accurate information.
• Processed payments and maintained accurate records of all transactions.
• Assisted in the management of reservations and bookings.
• Organized all necessary paperwork and documents for customer service inquiries.
• Managed customer inquiries and complaints and provided solutions.
• Coordinated with other departments and staff members to ensure timely customer assistance.
• Provided assistance with the daily front desk operations.
• Answered incoming calls and responded to customer emails.
• Maintained records and databases of customers and their requests.
• Ensured compliance with company policies and procedures.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Front Desk Officer resume?

A Front Desk Officer is responsible for greeting guests, answering phones and responding to customer service inquiries. These professionals must be able to work independently, possess strong customer service and communication skills, and a solid understanding of office procedures. A well-written Front Desk Officer resume should include the following:

• Professional summary: A few sentences highlighting your professional experience and relevant skills.
• Work Experience: Include all of your front desk experience, including job titles, company names, dates of employment, and responsibilities.
• Education: Include any relevant educational background, such as a degree in hospitality, business, or customer service.
• Core Skills & Competencies: A list of your strongest skills, including computer literacy, customer service, communication, and problem-solving.
• Other Relevant Experience: Optional, but include any other job experience that is relevant to the role, such as sales, customer service, or receptionist experience.
• Additional Certifications or Training: You may want to include any additional training or certifications you have received.
• Awards or Special Recognition: Include any awards or special recognition you have received for your work.

By including all of the above sections in your Front Desk Officer resume, you can ensure that you stand out from other applicants and demonstrate your qualifications for the role.

What is a good summary for a Front Desk Officer resume?

A Front Desk Officer plays a crucial role in providing customer service and administrative support for an organization or business. The ideal candidate for this type of position should possess excellent customer service, communication and organizational skills, as well as a strong attention to detail. A good summary for a Front Desk Officer resume should include some of the following qualities:

• Exceptional customer service and communication skills
• Professional attitude and appearance
• Ability to multitask and prioritize tasks
• Proficiency with computers and software programs
• Knowledge of office procedures and etiquette
• Ability to handle difficult customers and situations
• Excellent organizational skills and attention to detail
• Ability to work in a fast-paced environment
• Proven track record of meeting customer service goals
• Experience with office equipment and equipment maintenance
• Ability to maintain confidentiality of sensitive information

A Front Desk Officer plays an important role in an organization and it’s essential that your resume reflects your skills and experience in the best way possible. Include any relevant experience, education, and certifications to demonstrate you are the best candidate for the job.

What is a good objective for a Front Desk Officer resume?

A front desk officer is an important role in any organization, as they are often the first point of contact for customers, clients, and visitors. When creating a resume for a front desk officer position, it’s important to have a strong objective statement that will make a positive impression on potential employers. Here are some objectives that can be included in a resume for a front desk officer:

• Work in a customer-facing role to provide excellent customer service
• Utilize excellent interpersonal and communication skills to facilitate a pleasant customer experience
• Efficiently manage the front desk area and all incoming inquiries to ensure a smooth and professional flow of information
• Develop strong working relationships with staff and customers to ensure a friendly, collaborative atmosphere
• Demonstrate a strong commitment to problem solving and customer satisfaction
• Leverage organizational and multitasking skills to maintain the front desk area in a neat and organized manner
• Utilize customer service software and other systems to complete customer inquiries and handle customer requests in an efficient manner
• Demonstrate a professional attitude and effective communication skills to effectively handle customer inquiries
• Work closely with team members to ensure tasks are completed accurately and efficiently
• Take initiative to provide excellent customer service and improve customer experience when necessary.

How do you list Front Desk Officer skills on a resume?

When it comes to crafting a resume, it is important to showcase the skills and qualifications that make you the best candidate for the position of a Front Desk Officer. To list Front Desk Officer skills on a resume, consider the following:

• Ability to manage reception, answer and direct calls, and provide customer service
• Ability to greet visitors and manage their inquiries
• Proficient in a range of computer applications, such as MS Office and other software programs
• Excellent organizational and multitasking skills
• Knowledge of basic office procedures
• Excellent communication skills, both written and verbal
• Outstanding problem-solving and conflict resolution abilities
• Ability to adhere to company policies and procedures
• Strong sense of responsibility and dependability
• Ability to work independently and as part of a team
• Ability to work under pressure and ensure deadlines are met

By highlighting the above skills and qualifications on your resume, you can demonstrate that you have the skills and experience necessary to be an effective Front Desk Officer.

What skills should I put on my resume for Front Desk Officer?

As a Front Desk Officer, you should showcase a number of skills on your resume that demonstrate your ability to handle customer service, administrative and organizational tasks. Your resume should be a reflection of your hard and soft skills, so employers can see that you have the capability to fulfill their needs.

Here are some skills you should consider including on your resume for a Front Desk Officer position:

• Professionalism: Demonstrate your ability to maintain professional behavior and communication with customers, colleagues, and other stakeholders.
• Customer Service: Showcase your customer service skills by emphasizing previous experience dealing with customer inquiries and complaints, as well as your ability to process transactions.
• Attention to Detail: Highlight your attention to detail and accuracy when dealing with customer information or administrative tasks.
• Time Management: Demonstrate your time-management skills by emphasizing your ability to prioritize tasks, manage your workload, and meet deadlines.
• Interpersonal Skills: Showcase your interpersonal skills when interacting with customers, colleagues, and other stakeholders.
• Computer Literacy: Demonstrate your knowledge and experience with various computer programs and software.
• Problem-Solving: Showcase your problem-solving abilities when handling customer inquiries or dealing with difficult situations.

Key takeaways for an Front Desk Officer resume

Front Desk Officers serve as the first point of contact for customers, clients, and visitors in a variety of settings. They typically provide information, answer questions, direct people to the right person or department, and take phone messages. In order to be successful in this role, there are several key takeaways that should be included in a Front Desk Officer resume.

The first key takeaway is to highlight customer service skills. A Front Desk Officer needs to be friendly and professional, with strong communication and interpersonal skills. They should also be able to handle difficult customers and maintain a positive attitude.

The second takeaway is to showcase organizational skills. Front Desk Officers are responsible for maintaining a neat and organized workspace that is readily accessible for visitors or customers. This includes filing paperwork, making sure the lobby and reception area are presentable, and organizing any supplies or materials.

The third takeaway is to emphasize problem-solving skills. Front Desk Officers often need to troubleshoot computer issues, answer complex customer questions, and problem solve with little information.

Finally, it is important to highlight any experience you have in a similar role. Whether you have experience working in a hotel, office, healthcare setting, or other customer service role, be sure to include any past positions on your resume.

By highlighting these key takeaways, a well-crafted Front Desk Officer resume can be used to demonstrate your qualifications and make you stand out from the crowd.

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Front Desk Receptionist Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Front Desk Receptionist Resume

• Entry-Level
• Senior-Level

Front Desk Receptionist Text-Only Resume Templates and Examples

Emma Smith (123) 456-7890 | [email protected] | 2500 Lakewood Avenue, Chicago, IL 01234

Professional and friendly front desk receptionist with nearly two years of professional experience. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Able to learn new software quickly and has expert skills in MS Word and Outlook.

• Strong organizational and time management skills
• Able to prioritize when faced with multiple demands
• Knowledge of MS Word, Outlook, Excel and PowerPoint
• Familiar with multi-line phone systems
• Fast and accurate typist at 90 WPM

High School Diploma Prospect High School, Chicago, IL, September 2015 – June 2019

Professional Experience

Front Desk Receptionist, Maya Consulting Services, Chicago, IL September 2019 – Present

• Greets clients with courtesy and announces their arrival to the necessary departments
• Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required
• Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping
• Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed
• Coordinates with the office manager to ensure office supplies are well stocked

Summer Office Assistant, Family Dental Associates, Chicago, IL June 2019 – September 2019

• Provided office support to the administrative staff by making copies, filing records and preparing patient charts for the day
• Answered phones when needed
• Assisted with data entry of patient information for accurate record-keeping

Certifications

• Microsoft Office Specialist in Word and Outlook

Jack X. Spear (930) 234-9876 | [email protected] | 3517 Moker Street, Apt 8D, Terre Haute, IN 47800

Motivated Receptionist with 8+ years of experience working in private medical offices. Personable and adept at helping clients and staff navigate sensitive situations. Expertly apply Microsoft Office programs to streamline daily office functions.

Front Desk Receptionist, Vigo Dermatology Center, Terre Haute, IN | April 2014 to Present

• Scheduled meetings and managed office and travel calendars for 5 dermatologists
• Fielded and facilitated patient-staff communications
• Liaised between the center and insurance carriers
• Introduced database that helped medical staff improve efficiency by 10%

Front Desk Receptionist, Clark Health & Wellness Center, Brazil, IN | September 2012 to March 2014

• Managed and maintained schedule for all 6 physical and occupational therapists
• Helped clients book and change their next appointments in-house and with medical partner facilities
• Opened office early to greet clients
• Created a database that streamlined reordering of office supplies

Graduate, Terre Haute High School, Terre Haute, IN | 2012 

• Client Service & Communications
• Filing & Records Management
• Social Media Scheduling & Posting
• Typing 90-110 WPM
• VoIP Phone Systems
• Certified General Receptionist
• Microsoft Office Specialist: Word and Excel 2016 Expert

Belinda Taylor (987) 654-3210 | [email protected] | 123 Main Street, Boulder, CO 12345

Friendly and reliable Front Desk Receptionist with 10+ years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: Fluent in English, Spanish, and French.

Front Desk Receptionist, Milton Head Hotel, Boulder, CO | September 2016 to Present

• Greet and welcome all visitors to the hotel
• Provide guests with important information about their room and all hotel amenities
• Answer guests’ questions about hotel services and local attractions
• Inform maintenance team of any issues found by guests
• Liaise with housekeeping staff to ensure rooms are ready for new guests
• Process guest payments
• Won “Employee of the Year” in 2018 and 2020

Front Desk Receptionist, Mountain Ski Villas, Boulder, CO | July 2010 to September 2016

• Ensured hotel compliance with all state and federal safety policies
• Confirmed reservations for conference bookings, and reserved activities for event attendees
• Greeted and informed guests about hotel amenities and local attractions
• Launched a new online booking system that increased reservations by 22%

Associate Degree in Hospitality Management, Central Colorado Community College, Boulder, CO | 2010 

• Computer Reservation System
• Cross-Team Collaboration
• Customer Service & Relations
• Task Prioritization

Your front desk receptionist resume should show you can deliver exceptional customer service and create a welcoming environment for visitors. Employers want to know you can care for their customers while managing daily administrative tasks. This guide will walk you through the resume-writing process and teach you how to highlight key aspects of your experience as a receptionist.

1. Summarize your front desk receptionist qualifications in a dynamic profile

To create a compelling resume profile, introduce yourself and give hiring managers three to five reasons you’re a perfect fit for the role. This is your chance to draw the reader in and present yourself as an administrative professional committed to excellence. Start by listing your job title and years of experience. Then, describe a few of your key qualifications.

For instance, if you’re bilingual, show how you can contribute to a welcoming and inclusive environment at the front desk. Emphasize your ability to communicate fluently and cater to diverse clientele. Or if you’re tech-savvy, highlight your skill in managing digital systems, ensuring efficient call handling, and leveraging software to enhance office operations.

Senior-Level Profile Example:

Friendly and reliable front desk receptionist with over 10 years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: fluent in English, Spanish, and French.

Entry-Level Profile Example:

Courteous front desk receptionist with nearly two years of experience. Skilled at maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Learns new software quickly, with expertise in Microsoft Word and Outlook.

2. Showcase your front desk receptionist experience

A results-driven professional experience section is the best way to show your skills in action. Instead of listing your daily duties, create bullet points demonstrating your accomplishments. This strategy demonstrates the unique strengths and contributions you can bring to your next employer. Using numbers like percentages and monetary figures will help you quantify your impact.

As a front desk receptionist, you’ll likely encounter situations requiring diplomacy and mediation.

Underscore your ability to handle disputes tactfully and professionally, ensuring a positive atmosphere for visitors and colleagues.

Senior-Level Professional Experience Example:

• Confirmed reservations for conference bookings and reserved activities for event attendees

Entry-Level Professional Experience Example:

Front Desk Receptionist, Maya Consulting Services, Chicago, IL | September 2019 to present

• Courteously greet clients and announce their arrival to the necessary departments
• Handle incoming calls on a multi-line phone system and direct them to the correct staff member while answering general inquiries as required
• Provide administrative support to the executive staff when needed, such as data entry, preparing correspondence, and record-keeping
• Keep the lobby neat and organized to ensure clients are comfortable and feel welcomed
• Coordinate with the office manager to ensure office supplies are well-stocked

3. List any education and certifications relevant to front desk receptionists

While hiring managers are usually most concerned with your skills and work experience, don’t undersell your formal training. Start by highlighting your education. This section can be brief but should give a clear snapshot of your academic qualifications, listing any degrees or diplomas.

Then, add any certifications that directly relate to the role of a front desk receptionist. For example, a Microsoft Office specialty could help show your knowledge of programs used daily. First Aid, customer service training, or office management certifications could also be useful.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Associate Degree in Hospitality Management
• Central Colorado Community College, Boulder, CO | 2010
• [Certification Name], [Awarding Organization] | [Completion Year – optional]

4. List key skills and proficiencies for front desk receptionists

In today’s digital age, most large organizations use applicant tracking systems (ATS) to streamline hiring. These systems scan each resume for relevant keywords and skills. To ensure you pass the ATS screening, incorporate keywords directly from the job posting throughout your resume to demonstrate you have what the employer is looking for. Review the list below to get familiar with terms and phrases you may consider as you write your front desk receptionist resume:

How To Pick the Best Front Desk Receptionist Resume Template

A good template will provide a clean, organized structure for your resume. Opt for one that allows your skills and experience to shine without distractions. Prioritize readability by selecting fonts and color schemes that make scanning your resume easy. Remember, hiring managers are primarily interested in your career background and how well you fit the role, not how stylish your template is.

Mina Stallworth - Professional & Administrative Recruiter at Express Employment Professionals, LinkedIn

Meet our Expert: Mina is a professional and administrative recruiter with over nine years of experience in the complex world of talent acquisition, where she guides both professionals from all walks of life seeking their path in the workforce and organizations striving to assemble exceptional teams.

1. What are the most in-demand skills for front desk receptionists that should be featured on a candidate’s resume? -

• Friendly and welcoming demeanor 
• Ability to handle high-volume traffic (calls, walk-ins, etc…) with ease, poise, and confidence
• Strong administrative and project management skills supporting multiple departments with various needs

2. What work experience and other accomplishments are hiring managers looking for in a front desk receptionist? -

Receptionists are the first impression and a core representation of the organization so hiring managers are more apt to give opportunities to candidates with a service-related or hospitality-based background that understands the importance of customer service. Hiring managers are looking for candidates who are approachable, friendly, and have a warm demeanor.

3. What else, in addition to a resume, should a front desk receptionist candidate be prepared to provide hiring managers? -

For most candidates, this is ultimately a stepping stone into an office setting, so preparing for behavioral and situational examples of working and interacting with customers, working under pressure, using good judgment calls, troubleshooting, and bringing customers satisfactory solutions are critical skills.

4. What advice would you give a front desk receptionist candidate about their job search? -

During the interview, make sure you are exuding confidence, being engaging, and showing interest by making strong eye contact, smiling, using active listening, and providing articulate and well throughout responses. This essentially is a reflection of how you will treat their customers (internal and external).

Frequently Asked Questions: Front Desk Receptionist Resume Examples and Advice

What are common action verbs for front desk receptionist resumes -.

Action verbs help make your resume more engaging and show you're proactive, capable, and can handle the role’s duties. But it can be hard to find the right words to describe your work. Consider using some of the action verbs below in your resume’s professional experience section:

How do you align your resume with a front desk receptionist job posting? -

Employment for receptionists, including front desk receptionists, is expected to show little to no change from 2021 to 2031. However, about 142,000 positions will open up each year as people leave the field to transfer or retire. The highest demand for receptionists will be seen in health care industries, especially for physicians, dentists, and other medical practitioners.

No matter your industry, competition for receptionist jobs will likely remain strong. The best way to get noticed by hiring managers is with a customized resume.

For instance, imagine you’re applying for a job at a law firm. Your resume should showcase any legal experience you have. Use your profile and skills sections to show you can manage legal documentation, direct client inquiries, and maintain an organized office environment.

What is the best front desk receptionist resume format? -

Most front desk receptionists should use the combination (or hybrid) format. True to its name, this format combines two important features of other resume formats: the chronological format’s experience section and the functional format’s profile section. The resume examples on this page all use a combination format.

A combination resume offers the best of both worlds by fusing these two features. The experience section lets you overview your recent work history – essential information for most employers. At the same time, the profile section lets you showcase your career highlights at the top, regardless if they’re from that work history or another part of your background. The resulting resume is straightforward yet strategic. It gives hiring managers the clearest possible view of your experience and relevant strengths, so they can decide to call you for an interview.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Front Desk Receptionist Resume Examples & Writing Guide for 2024

You can't put a price on the value of the work you do for your company! But your front desk receptionist resume needs to communicate it clearly either way. 

Greeting guests, redirecting phone calls, preparing correspondence, managing agendas or organizing business travel may be just a few of your many tasks expected to handle with promptness and a positive attitude. Learn how to showcase all of your skills through your resume by following our guide, brimming with the best writing tips, resume samples, detailed examples, and templates you can adjust to your liking.

Keep on reading to learn: 

• How to best format your front desk receptionist resume
• How to craft an eye-catching front desk receptionist professional summary
• What must-have skills to put on your desk receptionist CV
• How to make your resume sparkle with the work experience section
• How to compile a great education section for your front desk receptionist CV
• What additional sections should you include in your front desk receptionist resume
• Where to look for suitable work opportunities for job-seeking front desk receptionists

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. How to best format your front desk receptionist resume?

There is no doubt that a good-looking resume works wonders. It might be the first step to getting a recruiter diving into individual sections of your CV.

Use the following tips to neatly format your resume:

• Set one-inch margins.
• Organize your CV into the following sections: contact details, professional summary, skills, work experience, education, additional sections.
• Opt for a neat, two-column layout.
• Use clear headings.
• Employ white space to frame individual elements.
• List your job experiences in a reverse-chronological order.
• Pick a classic font such as Georgia, Calibri or Cambria.
• Keep your page count low, and avoid sharing irrelevant information.
• Save your CV as a PDF document.

Choose your preferred template and make your resume shine.

Use artificial intelligence to create your resume — FAST!

 2. how to craft an eye-catching front desk receptionist professional summary.

You have as many as 3-5 lines to make an immediate positive impression on the hiring manager.

As a brilliant front desk receptionist, you know what needs to be done just by the look on the manager's face. The same way, you know what the recruiter is looking for in your resume — a balanced combination of your key work experience, exceptional skills and achievements.

The important thing is to tailor your professional profile to the job posting you're applying for, and include the keywords popping up in the ad.

Example of a professional summary for your Front Desk Receptionist Resume

Enthusiastic Front Desk Receptionist with 3+ years of administrative experience, providing exceptional support to clients. Showed a positive attitude and friendly demeanor at all times, and executed all administrative tasks to the highest standard. Managed agendas and prepared financial spreadsheets in a professional manner while running daily reports of 50+ satisfied clients.

3. What must-have skills to put on your desk receptionist CV?

Imagine Emily. She is an exceptional front desk receptionist who can multitask as no one. She is dependable, organized, flexible and tech savvy.

Anyone would have accepted her application if she just had not underestimated the skills section on her resume. Emily didn't customize her competencies to the job posting. Instead, she only included a few unrelated skills in her CV.

Don't be like Emily. Always refer back to the job ad, and draft a balanced combination of competencies required in the posting and additional skills you possess.

The best front desk receptionist soft skills for your resume

• Outstanding Spoken and Written Communication
• Effective Organization
• Professionalism
• Multitasking
• Prioritization
• Flexibility
• Problem Solving
• Customer Service
• Attention to Detail
• Ability to Work Well Under Pressure
• Dedication 

Effective hard skills to put on your front desk receptionist CV

• MS Office Suite (Superior Proficiency)
• Schedule Management
• Bookkeeping
• Inventory and Supply Management
• Office Administration
• Office Maintenance
• Multi Line Phone Systems 

Find out your resume score!

4. How to make your resume sparkle with the work experience section?

Your service is valuable, and it should be presented as such.

Show the recruiter that you are not just any administrative employee. They should be able to project your past accomplishments into their future success.

Use the following tips to compile the best work experience for your resume:

• Tailor your work experience section to the job posting.
• Fill it with keywords from the job ad, and link them to your unique accomplishments.
• Avoid mentioning too many duties and responsibilities. The number of bulleted points should not exceed 6.
• Always stay relevant.
• Use quantifiable achievements in your past role.
• Employ impactful language.

Front desk receptionist work experience example

Marknight Front Desk Receptionist 2018-2021

• Greeted clients and directed inquiries to the respective departments, employing a positive attitude and reassuring manner.
• Maintained executive managers’ agendas by thoroughly planning and scheduling business meetings.
• Prepared financial spreadsheets and closed monthly sales invoices in a professional manner.
• Kept detailed and accurate records of 50+ clients daily.
• Reached and maintained 100% client service satisfaction rating.

5. How to compile a great education section for your front desk receptionist CV?

You may not think that, but your education section can make a difference. Especially if you lack prior work experience. In that case, mentioning relevant coursework, areas of interest or academic achievements can turn into a game changer.

List your college name, degree (if applicable) and years in school along with your relevant accomplishments.

Listing education in your resume

Cresington High School 2014-2018

• Excelled in Information and Communications Technology
• Positive Attitude Award recipient
• Voted Leader of the Debate Team
• Named to Honor Roll all four years

6. What additional sections should you include in your front desk receptionist resume?

In case your masterfully crafted work experience or education still have not towered above the other best candidate, additional sections might be your ace in the hole.

Pick those sections that can best showcase your exceptional administrative and interpersonal skills:

• Certifications
• Qualifications
• Extracurricular Activities
• Language Skills
• Training Courses
• Volunteering Activities
• Accomplishments

7. Top resources for job-seeking front desk receptionists 

As a front desk receptionist, you're no stranger to diligent research! Yet, navigating the vast sea of work opportunities ahead can still be daunting. That's why we've prepared the following list of valuable resources to assist you along the way: 

• Job boards for front desk receptionists: Firstly, we recommend checking websites like AdministrativeJobs.com , OfficeTeam , or Administration Jobs which feature a wide range of administrative and receptionist opportunities across various industries and locations.
• General job search platforms: But that doesn't mean that you should overlook platforms with broader focus, such as Glassdoor , Indeed , ZipRecruiter , or Monster , because these can also yield compelling results. 
• LinkedIn: Take advantage of LinkedIn ’s job search feature and join receptionist-related groups to connect with industry professionals, recruiters, and potential employers. 
• Professional associations: Websites of organizations like the Association of Administrative Professionals (IAAP), the American Society of Administrative Professionals (ASAP), and the National Association of Professional Receptionists (NAPR) can provide you with access to networking events, job listings, training programs, and so much more. 
• Recruitment agencies: Alternatively, you can place your career progression into the hands of recruitment agencies like Ajilon , Robert Half , Kelly Services , or Randstad . 
• Continuous learning: From foreign language proficiency to computer skills, improving mastery of your abilities significantly increases your employability. And with the help of online learning platforms like Coursera , edX , Udemy , or LinkedIn Learning , you can discover courses that fit your career goals like a glove. 

The road to your ideal job position can sometimes be full of twists and turns. But if you tackle this challenge with enthusiasm, determination, and resistance, it's just a matter of time until you find exactly what you're looking for.

Front Desk Receptionist Resume FAQ

How can i effectively use keywords in my front desk receptionist resume.

Firstly, you need to review the job posting carefully and identify keywords and phrases related to the employer’s requirements, such as "customer service," "appointment scheduling," "phone etiquette," and "administrative support." Then, you proceed to Incorporate these keywords naturally throughout your resume, especially in the skills section and work experience bullet points. Incorporating keywords into your resume helps you pass the applicant tracking systems (ATS) .

How can I quantify my achievements on my front desk receptionist resume?

You can quantify your achievements by including numbers, percentages, or dollar amounts to provide context and demonstrate the direct impact of your contributions. For example, you might mention that you managed a high volume of incoming calls, processed a certain number of guest check-ins per day, or achieved a specific customer satisfaction rating.

Should I include references on my front desk receptionist resume?

That depends on what the job posting you're responding to says. If it's stated that you should include your references directly on your resume, do as instructed. But if that's not the case, we recommend creating a separate document with a list of professional references who can speak to your qualifications and work ethic instead. Be ready to produce the document when asked to by the recruiters during any point of the hiring process.

How far back should I go when listing work experience on my front desk receptionist resume?

Generally, you should include the most recent 10 years of work experience on your resume. However, if you have relevant experience from 10-15 years ago that demonstrates your skills and qualifications as a front desk receptionist, you may choose to include it as well. But anything older than that should be out of the question.

How can I demonstrate my customer service skills on my front desk receptionist resume?

The best way to do this is by highlighting specific examples of your customer service experience, such as assisting guests with inquiries, resolving complaints or issues, and providing a welcoming and professional atmosphere. To give more weight to your words, use quantifiable metrics, such as customer satisfaction ratings or positive feedback, to showcase your effectiveness in this area.

Julia Belak

Julia is a Certified Professional Résumé Writer (CPRW™) and an active member of the Professional Association of Résumé Writers & Career Coaches (PARWCC™). She is also a passionate translator and graphic designer. Julia holds degrees in translation and interpretation and has international work experience in various countries across Europe, as well as in China and Panama. Julia formerly taught academic writing and contributed as a graphic designer to outlets such as The Business of Business. You'll often find her with a book in one hand and a specialty coffee in the other, always on the lookout for new insights.

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All front desk receptionist resume examples

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Resume guides

How to write a professional resume summary [+examples], how to put your education on a resume [+examples], how to describe your work experience on a resume [+examples], let your resume do the work..

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Top 12 Receptionist Resume Summary Examples

Creating a standout resume can be a daunting task, especially when aiming to secure a position as a receptionist.

An excellent resume summary can be the key to catching a potential employer’s eye.

A well-crafted summary highlights your strengths, qualifications, and professional achievements, giving hiring managers compelling reasons to consider you for the role.

Below, you’ll find the top 12 receptionist resume summary examples that illustrate various skills and accomplishments.

Whether you’re an experienced receptionist or just starting out, these summaries can serve as inspiration to help you craft a resume that leaves a lasting impression.

Sample Summaries to Include in a Recept i onist Resume

1. Enthusiastic, well-organized Receptionist with 8 years of hands-on experience in providing front desk service, answering multiple calls, and guiding visitors effectively. Increased the front desk efficiency of ABC Company by 100% in 6 months. Bilingual: English/Spanish. Proficient in using computers.

2. Uniquely qualified Receptionist with over 10 years of experience in the front desk and customer service arena. Highly efficient in updating appointment calendars and scheduling meetings and appointments. Decreased visitor flow problems by 65% by implementing a set of protocols to handle people inflow.

3. Detail-oriented Receptionist with a high-energy background in a fast-paced corporate environment. Proficient in handling receptionist duties including customer/visitor greetings, PABX operations, and retrieval and distribution of incoming mail. Implemented a set of security procedures that increased premises safety by 45%.

4. Self-directed, energetic, and dependable receptionist, with 11 years of track record in file maintenance, data entry, and word processing. Competent at greeting customers and visitors and handling appointment scheduling duties.

5. Customer service-oriented and friendly Receptionist with a successful track record of managing customers and visitors at the front desk by greeting, welcoming, and directing them appropriately. Proven ability to handle multiline telephone systems and direct calls in an efficient manner. Known to handle adverse situations with tact and professionalism. Bilingual: English/Spanish.

6. Top-performing Receptionist with 6+ years of experience working in busy tier-one capacities in fast-paced environments. Well-organized and hardworking with deep proficiency in handling paperwork and dedicated filing and record-keeping systems.

7. High-performing Receptionist with over 7 years of dedicated experience in handling first-tier services in busy multicultural settings. Competent in managing a multiline PABX system, monitoring visitor access and maintaining security awareness, scheduling appointments, and handling incoming and outgoing mail.

8. Accomplished Receptionist with solid expertise in providing both general and administrative clerical support to a busy office. Independently replaced an outdated filing and record-keeping system, with a novel one, resulting in increased efficiency in data retrieval.

9. Exceptionally talented Receptionist with a solid track record of performing clerical, administrative, and front desk work in a profound and dedicated manner. Recognized for success in organizing conferences and meetings, scheduling appointments, controlling inventory, and ensuring the easy and coordinated flow of customers and visitors.

Entry Level Receptionist Resume Summary Examples – No Experience

10. Conscientious and versatile receptionist with exceptional telephone manners, verbal and written communication skills, and customer focus. Adept at handling supply-management tasks by effectively creating and maintaining vendor relations.

11. Reliable, hardworking professional with the ability to operate multi-line telephone systems and route calls to appropriate staff members. Able to exhibit superior communication skills along with a proven ability to maintain calm during extreme pressure.

12. Highly motivated and dependable receptionist with exceptional skills in handling first contact services and managing day-to-day administrative tasks of the office. Adept at managing filing and records systems along with managing scheduling duties and supplies management.

• 5 Hotel Receptionist Resume Summary Examples
• Receptionist Resume with Summary
• Medical Receptionist Resume Objective & Summary [21+ Examples]
• 6 Front Desk Receptionist Resume Objective Examples

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• Front Desk Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Front Desk Receptionist Resumes:

• Greet and welcome guests upon arrival
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Assist with special projects as needed
• Monitor and order office supplies
• Assist with onboarding of new employees
• Maintain a clean and organized reception area

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Front Desk Receptionist Resume Example:

• Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
• Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
• Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
• Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
• Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
• Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
• Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
• Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
• Customer service
• Communication skills
• Time management
• Multitasking
• Problem-solving
• Attention to detail
• Organization
• Telephone etiquette
• Appointment scheduling
• Database management
• Team collaboration
• Conflict resolution
• Microsoft Office proficiency
• Training and development
• Inventory management
• Adaptability
• Professionalism
• Interpersonal skills
• Basic accounting and cash handling

Top Skills & Keywords for Front Desk Receptionist Resumes:

Hard skills.

• Phone Etiquette
• Appointment Scheduling
• Customer Service
• Microsoft Office Suite
• Time Management
• Cash Handling
• Filing and Record Keeping
• Inventory Management
• Conflict Resolution
• Communication Skills

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Hospitality
• Multitasking and Time Management
• Attention to Detail and Accuracy
• Professionalism and Poise
• Organization and Planning
• Adaptability and Flexibility
• Problem Solving and Troubleshooting
• Empathy and Compassion
• Conflict Resolution and Diplomacy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration

Resume Action Verbs for Front Desk Receptionists:

• Communicated
• Coordinated
• Facilitated

A Better Way to Build Your Resume

Resume FAQs for Front Desk Receptionists:

How long should i make my front desk receptionist resume, what is the best way to format a front desk receptionist resume, which keywords are important to highlight in a front desk receptionist resume, how should i write my resume if i have no experience as a front desk receptionist, compare your front desk receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Front Desk Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Front Desk Receptionists:

Front desk receptionist, office receptionist, hotel receptionist, medical receptionist, dental receptionist, salon receptionist, spa receptionist, veterinary receptionist.

• • Managed and resolved over 300 guest complaints and inquiries per month, resulting in better guest satisfaction.
• • Initiated the introduction of a guest grievance redressal system which reduced complaint response time by 35%.
• • Coordinated with various hotel departments to enhance the guest experience through complementary offerings and services.
• • Managed the smooth functioning of the front desk and resolved any operation issues, contributing to better workflow.
• • Processed an average of 200 check-ins and check-outs per day, maintaining efficiency and speed.
• • Led a team of 10 members, fostering a collaborative work environment, resulting in increased team productivity and morale.
• • Efficiently managed approximately 500 guest interactions per week, ensuring quick and accurate responses.
• • Coordinated with other team members to ensure optimal customer service standards.
• • Recognized for consistently maintaining a positive attitude while handling customer interactions.

5 Front Desk Agent Resume Examples & Guide for 2024

When crafting your front desk agent resume, ensure that you showcase your exceptional communication skills. Recruiters are looking for individuals who can interact professionally and engagingly with guests. Highlight your proficiency in multiple languages, if applicable, as this is highly valued in a front desk agent role. Your resume should also reflect your ability to handle reservations and check-in software efficiently.

All resume examples in this guide

Traditional

Resume Guide

Structuring your front desk agent resume to engage recruiters.

Designing your front desk agent resume experience to grab recruiters' attention

Decoding the essence of your front desk agent resume: hard and soft skills

Detailing your education and top front desk agent certifications on your resume, choosing the right front desk agent resume summary or objective, how to include other relevant sections for your front desk agent resume, key takeaways.

One challenge faced by Front Desk Agents when crafting their resumes is articulating their customer service skills in a quantifiable way that demonstrates their positive impact on guest satisfaction and business operations. Our guide can assist with this issue by offering specific tips and examples of how to frame these skills effectively, turning seemingly mundane daily tasks into compelling indicators of performance and potential value to prospective employers.

Our front desk agent guide will help you perfect your resume by explaining you how to:

• Alight your front desk agent resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific front desk agent experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning front desk agent professional resume examples to inspire writing yours.

Recommended reads:

• Hotel Front Desk Receptionist resume
• Front Desk Medical Receptionist resume
• Front Desk Coordinator resume
• Senior Property Manager resume
• Physical Therapist Assistant resume

The presentation of your front desk agent resume is crucial.

Is it easy to read and well-organized? Does it have a logical flow?

Avoid overwhelming recruiters with a cluttered document. Instead, follow these best practices to ensure a consistent resume format :

• Include a header in the top third of your front desk agent resume for easy contact and quick access to your professional portfolio or LinkedIn profile.
• In the experience section, start with your most recent role and detail your career in a reverse-chronological order .
• Unless specified, submit your resume as a PDF to maintain its layout. Some companies might request other formats.
• If you're applying for a senior position and have over a decade of relevant experience, a two-page front desk agent resume is acceptable. Otherwise, aim for a single page.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Your resume will likely be processed by an Applicant Tracking System (ATS). Ensure your header, summary, or objective incorporates essential skills required for the role.

The five (plus) definite sections your resume for a front desk agent job should include are:

• Header with your headline, contact details, and/or a preview of your work
• Summary (or objective) to pinpoint how your success aligns with the role
• Experience with bullets of your most relevant achievements in the field
• Skills to integrate vital job requirements (both technical and personal)
• Your further dedication to the field, showcased via relevant higher education and/or certifications

What recruiters want to see on your resume:

• Experience in customer service roles: Recruiters often prioritize experience in similar roles where the candidate demonstrated excellent customer service skills.
• Proficiency in using front desk software: Knowledge of specific reservation or property management systems can elevate a candidate's application.
• Communication skills: Front Desk Agents interact with guests frequently, requiring stellar communication skills, both verbal and written.
• Multilingual ability: Being able to communicate in multiple languages is a big plus for Front Desk Agents, especially in locations with diverse clientele.
• Problem-solving skills: The ability to independently handle and resolve guest issues or complaints is highly valued in this role.
• How to Use Resume Lines
• Resume in PDF or Word

Designing your front desk agent resume experience to grab recruiters' attention

For the front desk agent position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

• Feature roles most relevant to the front desk agent job you're targeting.
• Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the front desk agent role.
• Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
• Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
• Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the front desk agent resume samples below to see how top professionals present their experience.

• Provided exceptional customer service to guests, ensuring a positive experience throughout their stay.
• Managed check-in and check-out processes efficiently, resulting in reduced wait times and improved guest satisfaction.
• Resolved guest complaints and concerns promptly while maintaining professionalism and diplomacy.
• Collaborated with other departments to coordinate guest requests, such as room service, housekeeping, and maintenance.
• Maintained accurate records of guest interactions and transactions using the hotel management software.
• Assisted in training new front desk staff on procedures and policies.
• Contributed to achieving high occupancy rates by effectively promoting hotel amenities and upselling room upgrades.
• Coordinated group reservations and ensured smooth handling of large guest arrivals.
• Participated in monthly team meetings to discuss areas for improvement and share best practices.
• Received multiple positive reviews and commendations from guests for outstanding service.
• Welcomed guests warmly and assisted with their inquiries, providing information about hotel facilities and local attractions.
• Managed a high volume of incoming calls and directed them to the appropriate departments.
• Processed guest payments accurately and efficiently, ensuring billing accuracy.
• Organized and maintained the front desk area, including managing reservations and updating guest information.
• Assisted in coordinating events and conferences held at the hotel, ensuring smooth execution and guest satisfaction.
• Implemented a new digital check-in system, resulting in reduced paperwork and faster check-in process.
• Collaborated with the sales team to promote special packages and offers, resulting in increased revenue.
• Received Employee of the Month award twice for exceptional performance and dedication.
• Assisted in training new front desk staff on customer service techniques and hotel procedures.
• Researched and resolved billing discrepancies, resulting in improved financial accuracy.
• Greeted and checked-in guests efficiently, ensuring a seamless arrival experience.
• Managed guest requests and inquiries, providing personalized recommendations for local attractions and dining options.
• Handled cash transactions and maintained accurate records of financial transactions.
• Collaborated with the housekeeping team to ensure rooms were prepared according to guest preferences and hotel standards.
• Implemented a customer feedback system, resulting in improved guest satisfaction ratings.
• Assisted in organizing and coordinating large-scale events, including weddings and corporate conferences.
• Provided administrative support to the hotel management team, including scheduling appointments and managing correspondence.
• Developed a comprehensive training manual for front desk procedures, facilitating smooth onboarding of new employees.
• Contributed to cost-saving initiatives by optimizing inventory management and reducing waste.
• Received Certificate of Excellence from TripAdvisor based on consistently positive guest reviews.
• Managed guest arrivals and departures, ensuring efficient processing and delivering a warm welcome to guests.
• Responded to guest inquiries regarding hotel services, local attractions, and transportation options.
• Maintained accurate room availability information, maximizing occupancy rates.
• Coordinated with the concierge to arrange special requests, such as restaurant reservations and spa appointments.
• Implemented a customer loyalty program, resulting in increased repeat bookings.
• Assisted with the coordination of VIP guest services, ensuring personalized attention and satisfaction.
• Created and updated guest profiles in the property management system, ensuring accurate and detailed guest information.
• Supported the sales team by providing sales leads and participating in site visits with potential clients.
• Developed and conducted training sessions on customer service best practices for front desk staff.
• Received Employee of the Quarter recognition for outstanding performance and dedication.
• Managed all front desk operations, overseeing a team of front desk agents and ensuring smooth workflow.
• Utilized advanced hotel management software to streamline check-in and check-out processes, resulting in reduced wait times.
• Implemented a guest relationship management system, enhancing personalized guest experiences and increasing guest loyalty.
• Collaborated with the revenue management team to optimize room rates and maximize revenue.
• Led the implementation of contactless check-in/out procedures, ensuring enhanced safety measures during the COVID-19 pandemic.
• Developed and delivered comprehensive training programs for front desk staff, focusing on improving guest interactions.
• Analyzed guest feedback and survey data to identify areas for improvement and implement corrective actions.
• Coordinated with the housekeeping department to ensure rooms were promptly cleaned and prepared for new arrivals.
• Achieved a 15% increase in upselling revenue through effective promotion of room upgrades and hotel amenities.
• Received Manager of the Year award for exceptional leadership and contribution to guest satisfaction.
• Provided courteous and efficient service to guests, addressing their inquiries and resolving any issues promptly.
• Managed online and phone reservations, ensuring accuracy and excellent follow-up communication with guests.
• Implemented a guest loyalty program, resulting in increased repeat bookings and positive word-of-mouth referrals.
• Coordinated with the housekeeping team to prioritize room assignments and ensure timely guest check-in.
• Assisted in organizing and executing promotional events, resulting in heightened brand visibility and increased occupancy rates.
• Utilized social media platforms to engage with guests and promote hotel services and special offers.
• Conducted competitor analysis to identify market trends and implement strategies to maintain a competitive edge.
• Supported the sales team by providing up-to-date information on room availability and rates for potential clients.
• Contributed to the improvement of front desk operations by implementing efficient administrative procedures.
• Received Employee Recognition Award for outstanding dedication and commitment to guest satisfaction.
• Welcomes guests warmly, providing personalized recommendations for local attractions and dining options.
• Handles guest check-in and check-out processes efficiently, ensuring a seamless arrival and departure experience.
• Manages a high volume of incoming calls and emails, responding promptly and addressing guest inquiries.
• Processes guest payments accurately and maintains detailed records of financial transactions.
• Collaborates with other departments to fulfill guest requests and resolve any concerns or issues.
• Utilizes advanced hotel management software to manage reservations effectively and update guest information.
• Provides training and guidance to new front desk staff, ensuring compliance with hotel procedures and exceptional customer service.
• Assists in coordinating special events and functions held at the hotel, ensuring smooth operations and guest satisfaction.
• Maintains a high level of professionalism and diplomacy when handling challenging situations or guest complaints.
• Receives regular positive feedback from guests for excellent service and attention to detail.
• Greets and checks-in guests promptly, providing information about hotel amenities and local points of interest.
• Answers phone calls and assists with guest inquiries, resolving issues effectively and maintaining a friendly demeanor.
• Processes guest payments accurately and handles cash transactions following established procedures.
• Collaborates with housekeeping to ensure rooms are clean and prepared according to guest preferences.
• Updates and maintains guest profiles in the property management system, ensuring accurate records.
• Participates in monthly team meetings to discuss operational improvements and share best practices.
• Assists in training new front desk staff on procedures and delivering exceptional customer service.
• Coordinates group reservations, ensuring smooth handling of large guest arrivals and departures.
• Maintains a professional appearance and behavior, upholding the hotel's standards of service excellence.
• Recognized by management for consistently exceeding performance targets and receiving positive guest feedback.
• Managed front desk operations, overseeing a team of front desk agents and ensuring efficient workflow.
• Implemented a customer relationship management system, optimizing guest interactions and personalizing guest experiences.
• Collaborated with the sales and marketing teams to develop targeted promotional campaigns and increase bookings.
• Conducted regular training sessions on customer service and operational procedures for front desk staff.
• Monitored and analyzed key performance indicators to identify opportunities for improvement and implement strategies.
• Handled guest complaints and concerns professionally, resolving issues to ensure guest satisfaction.
• Coordinated with other departments to fulfill guest requests and ensure a seamless experience throughout their stay.
• Implemented cost-saving measures by optimizing inventory management and reducing waste.
• Received Employee of the Year award for exceptional leadership and dedication to delivering outstanding service.
• Developed and implemented new policies and procedures to enhance efficiency and streamline operations.
• Provided friendly and efficient service to guests at check-in and throughout their stay, ensuring a positive experience.
• Assisted with managing front desk operations, including handling reservations and coordinating guest requests.
• Responded to guest inquiries and resolved issues promptly and professionally.
• Processed guest payments accurately and maintained detailed records of financial transactions.
• Collaborated with housekeeping to prioritize room assignments and ensure rooms were cleaned and prepared on time.
• Participated in cross-training programs to expand knowledge of hotel operations and support other departments when needed.
• Utilized the property management system to manage reservations, update guest information, and track room availability.
• Supported the sales team by providing information on room rates, availability, and special packages.
• Assisted in training new front desk staff on procedures and delivering exceptional customer service.
• Received multiple commendations from guests for exceptional service and attention to detail.

Quantifying impact on your resume

• Include the number of guests you've assisted daily or monthly to show your ability to handle high-volume workloads.
• Document the percentage of customer satisfaction ratings or feedback scores you've achieved to demonstrate your commitment to service quality.
• State the amount of money you’ve handled per shift if you're responsible for cash handling, to showcase your accountability and trustworthiness.
• Mention the size of the team you worked with or supervised, indicating your collaborative or managerial abilities.
• Note the number of reservation systems you are proficient in to emphasize your technical skills and adaptability.
• Highlight any improvements in booking rates or occupancy percentages during your tenure to reflect your contribution to business growth.
• Quantify any cost-saving initiatives you were part of, such as reducing supply costs by a certain percentage, to display your financial acumen and efficiency.
• List the volume of calls or inquiries you processed daily or weekly, emphasizing your capabilities in communication and problem-solving.

Strategies for candidates with limited resume experience

Lack of extensive experience doesn't mean you can't make a strong impression. Here's how:

• Thoroughly understand the role's requirements and reflect them in key resume sections.
• Highlight transferable skills and personal attributes that make you a valuable candidate.
• Use the resume objective to articulate your growth vision within the company.
• Emphasize technical alignment through relevant certifications, education, and skills.

Remember, your resume's primary goal is to showcase how you align with the ideal candidate profile. The closer you match the job requirements, the higher your chances of securing an interview.

• Resume Without Work Experience
• Resume Job Description

Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the front desk agent role, it deserves a mention.

Every job description communicates the desired hard and soft skills. These skills are the backbone of your application.

Hard skills are your tangible, technical proficiencies, often validated through certifications or hands-on experience. On the other hand, soft skills reflect your interpersonal abilities and how you navigate diverse work environments.

To effectively spotlight these skills on your resume:

• Create a distinct section for technical skills, listing the most relevant ones for the job.
• Highlight your strengths by weaving in achievements that underscore specific skills.
• Strike a balance between hard and soft skills to present a well-rounded profile.
• If multilingual, include a language proficiency section, emphasizing the interpersonal advantages it brings.

Stay tuned for a deep dive into the most in-demand hard and soft skills in the industry.

Top skills for your front desk agent resume

Basic Computer Skills

Customer Service Knowledge

Phone Etiquette

Booking and Reservation Management

Cash Handling Experience

Knowledge of Property Management Systems

Data Entry Skills

Administrative Support

Multitasking Ability

Knowledge of Local Area/Attractions

Communication Skills

Problem-Solving Abilities

Attention to Detail

Time Management Skills

Customer Service Orientation

Interpersonal Skills

Flexibility

Professionalism

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

Your education section can reflect a variety of skills and experiences relevant to the position.

• List post-secondary qualifications, noting the institution and duration.
• If you're currently studying, mention your expected graduation date.
• Exclude qualifications unrelated to the role or industry.
• If relevant, delve into your educational background, especially if it was research-intensive.

Including both relevant education and certifications on your front desk agent resume can set you apart. It not only showcases your qualifications but also your commitment to the profession.

When listing these on your front desk agent resume, make sure to:

• Highlight degrees and certificates relevant to the role.
• Mention the awarding institution for credibility.
• Include the start and end dates, or if the education/certification is ongoing.
• If relevant, incorporate a few keywords from the job advert within the description of the certification or degree.

If you have additional certifications not directly related to the role, consider placing them towards the end of your resume. This way, they can be viewed as personal interests rather than core qualifications.

For a quick update, check out our list of popular front desk agent certifications curated by the Enhancv team.

Best certifications to list on your resume

If you have basic certificates, place them in the skills or experience section. This saves space for high-demand industry certificates.

• Expected Graduation Date Resume
• Activities Resume for College

The top section of your resume is pivotal. It should encapsulate your alignment with the job, your unique skill set, and your professional expertise.

Both the resume summary and resume objective can serve this purpose:

• Use the resume objective to spotlight your current achievements and future aspirations. Highlight how you envision your growth in the prospective role.
• Opt for the resume summary to succinctly present your most relevant professional highlights. Aim for brevity, ideally within five sentences.

Ultimately, these sections offer a glimpse into your professional persona and the unique value you bring.

Resume summary and objective examples for a front desk agent resume

• Bringing over 10 years of experience in customer service with a focus on hospitality, proven track record of enhancing customer satisfaction by 25%. Expert at leveraging communication skills and displaying professionalism while liaising between guests and staff.
• Experienced management professional transitioning to Front Desk Agent role; strong expertise in operational efficiency and team leadership. Achieved a 15% increase in productivity through process optimization in previous role.
• Highly skilled software developer with 7 years' experience, seeking to apply problem-solving skills and technological proficiency to a Front Desk Agent position. Credited with developing an award-winning scheduling platform that increased efficiency by 30%.
• Former retail store manager adept at multitasking and delivering superior customer service, driven to bring these skills to a Front Desk Agent role. Known for improving sales performance by 20% in previous role.
• Aspiring Front Desk Agent with a freshly earned degree in Hospitality Management, eager to utilize academic knowledge in real-world settings. Highly committed to providing top-notch service and creating memorable guest experiences.
• Recent graduate passionate about stepping into the hospitality industry as a Front Desk Agent, aiming to leverage learned customer service skills. Focused on contributing to seamless hotel operations and superior guest satisfaction.

Apart from the standard sections listed in this guide, you have the opportunity to get creative when building your profile.

Select additional resume sections that you deem align with the role, the department, or the company culture.

Here are the ones we recommend:

• Language skills - use a profficiency framework to indicate your aptitude level;
• Hobbies and interests - you can share more about your favorite books or how you spend your time. It's great for culture alignment;
• Volunteering - helps you highlight the causes you care about and hints at people skills you gained such as teamwork, emotional intelligence, and organizational skills;
• Awards - the space for your most prominent front desk agent professional accolades and achievements.

Make sure that these sections don't take too much away from your experience, but instead build up your front desk agent professional profile. You can add them as a second column to your resume, or on a second page.

• Your resume's layout should be both visually appealing and content-rich.
• Emphasize achievements that resonate with the job's requirements.
• Detail your skills, both technical and interpersonal, with real-world examples.
• Ensure the top section of your resume provides a clear snapshot of who you are and what you offer.
• When detailing experience, focus on tasks, actions, and their outcomes.

Looking to build your own Front Desk Agent resume?

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18 Résumé Writing Tips to Help You Stand Out

By  Allison Pohle

Updated May 11, 2021 2:15 pm ET

• A résumé isn’t just a list of every job you’ve ever had. It should demonstrate your accomplishments.
• Mirror language used in the job posting so your résumé isn’t discarded by an applicant tracking system.
• Use a clean and simple format. 

Companies increasingly  rely on software  to sort through applicants, which is why it is essential to tailor your résumé to ensure it makes the cut. Applicant tracking systems sort, scan and rank applicants by looking for keywords in applications. Although these programs can save time and money for employers, about 60% said such tools cause them to miss some qualified candidates, according to a 2016 survey of 1,200 job seekers and managers by CareerArc, a human-resources technology company, and Future Workplace, a research firm. Here’s how to make your résumé stand out to robots and humans alike. 

1. Highlight your achievements in your résumé. 

A common mistake job seekers make is believing a résumé is a recap of your career, when in reality, it should convey what you have accomplished, says Christy Noel, a career expert and author of “Your Personal Career Coach.” 

“I always say, spend less of your real estate describing your job, and more time describing your results,” says Ms. Noel.  

2. Customize your résumé.

Read over the job posting, and think about the work experience you have had that is most directly relevant to the position you are pursuing. You can leave out some past jobs and internships if the experience you had wasn’t related. Whatever you do: Don’t submit a generic résumé to dozens of postings. “Even if you have the best experience, if your résumé isn’t speaking directly to the position in which you are applying, there is a strong chance you’ll never even get an interview,” says Demisha Jennings, a certified professional résumé writer and founder and owner of She Assists LLC.  

The same applies to your cover letter. It is your chance to provide more detail on how your experience will help you succeed in the job.  Read our cover letter guide  for how to write one that makes you stand out.

3. Decide how to format your résumé.

Most of the time, a chronological résumé will work well for communicating your past experience. But, in some cases, a functional or hybrid résumé might be more appropriate.  Read more about résumé formats here.

4. Make your contact information easy to find.

Include your name, phone number, email address, city and state. It may also be appropriate to include the URL to your LinkedIn profile. You want it to be easy for hiring managers to reach out.

In addition to making it easy to connect with you, it is important to your job search that you grow your network.  Read our networking guide  for tips on how to do so.

5. Consider adding a summary. 

Many résumé templates leave space for an objective statement, outlining career goals, but that approach is outdated, says Ms. Jennings. Instead, consider a carefully worded summary. The summary is often the first place a hiring manager will look, and gives you an opportunity to introduce your skills high up on the page. You can also work in relevant keywords from the job description. “Recruiters are looking for what you can bring to the table and what you’ve done, rather than you saying, ‘I’m seeking a position,’” Ms. Jennings says. 

6. Great résumés should stand out to skim readers.

Most recruiters spend just a few seconds skimming through a résumé—with an average in one study of  7.4 seconds.  

To have the best chance of making an impression, ensure your job titles, company names and dates of employment are easy to read. The sections of your résumé should be adequately spaced, too, says Dana Leavy-Detrick, founder and director of Brooklyn Resume Studio. 

For additional ways to make a good impression on recruiters and headhunters, read  our guide on how to work with headhunters .

7. Make your résumé robot-friendly. 

Structure your résumé to meet the requirements of an applicant tracking system to give yourself the best chance of having it reach an actual human. Ms. Leavy-Detrick suggests the following:

• Optimize keywords.  Use the same words and language that are in the job description. For example, three different companies might describe the same role as “programmer,” “developer” or “software engineer.” 
• Use a straightforward format.  Avoid tables and text-based graphics, which might not get picked up by a scan of the résumé. Sans-serif fonts such as Arial or Helvetica are also best to ensure readability.
• Think about order.  When formatting each line item of work experience, list the company name first, followed by the job location (city, state), your job title, and your start and end dates. Some résumés can get lost if the dates are listed before the job title. 

8. Prioritize relevant keywords. 

Tailoring your skills to include language from the job posting is an important way to let both the applicant tracking system and, eventually, a hiring manager, see how your prior qualifications tie into the job requirements. But just because you have a résumé full of keywords doesn’t mean you’ll automatically get an interview. “The ATS isn’t there to help the job seeker, it is there to help the employer review your skills against their most important qualifications,” says Ashley Watkins, a career coach and résumé writer with Write Step Résumés LLC. 

9. Craft compelling and concise bullet points.

The goal of a résumé is to list your accomplishments, rather than every duty you performed in the role. Résumé-writing experts recommend including no more than five bullet points per prior job listed. 

• Don’t focus on tasks.  Many job seekers describe what they did every day, such as answering phones or creating marketing materials, Ms. Watkins says. “Simply copying and pasting the job description doesn’t account for the things you did great, that you did above and beyond your peers,” she says.
• Instead, explain what those tasks achieved.  Emphasize your results. Ms. Watkins suggests asking yourself “Did I save [the employer] money? Did I save time? Did I improve a process? Did I build a relationship?” These will help you format your bullet points.
• Use metrics.  Say what you achieved, then contextualize it—with figures if possible. You might not be able to put a monetary value on every accomplishment, but you can frame it by sharing details like the time it took or how many people were involved. “If you raised sales 50% in two months, that means a whole lot more than ‘I’m in charge of sales,’” Ms. Watkins says. 
• Don’t omit accomplishments that aren’t quantifiable.  Not every achievement will have metrics to show success. If there are figures, you might not always have access to them. But that shouldn’t stop you from including them, says Ms. Leavy-Detrick. Perhaps you had a positive impact on the culture of an organization, or improved a struggling relationship with a client. These efforts could help to demonstrate your  soft skills.

10. Focus on transferable skills if you lack experience.

If you are applying for a job in a new field or you are an entry-level applicant and don’t have much direct experience, don’t worry. Highlight transferable skills you have developed in the past that will serve you well in the position, says Ms. Leavy-Detrick. For example, you could play up leadership skills you developed participating in an extracurricular activity or time-management skills you learned in a prior job.

11. Go beyond your work history, and include all relevant experience.

If you are new to the workforce, or are job-hunting after being laid off, you could also include related experience that was outside of a traditional full-time job, says Ms. Watkins. For example, you can highlight volunteer work, consulting projects or educational training, all as part of making the case for your unique value, she says.

12. Don’t worry too much about gaps in your résumé.

The Covid-19 pandemic economy resulted in many people being laid off or furloughed. Ms. Watkins says the 2020 job market reminds her of 2008, when she worked as a recruiter. The expectation at that time, she says, was that candidates would have  gaps  on their résumés or list more short-term positions. While it isn’t necessary to directly address the gaps in your résumé, you should be  prepared to talk about them in an interview . “The focus should not be centered on the fact that you were furloughed or laid off, it should be focused on you and your skills and what you do that impacts the company’s bottom line in a positive way,” Ms. Watkins says.

While it is common to list the months and years you started and ended positions in the job history section, you could just use years. This will draw less attention to a six- or eight-month gap, says Ms. Leavy-Detrick. 

13. Highlight relevant skills.

It is common to  add a skills section to your résumé , outlining expertise relevant to the position. You can include languages you speak, technical skills or courses you have done. If you lack experience, you can also complete some trainings, which you can find on LinkedIn and elsewhere, related to the job you are applying for and add the courses in this section, says Ms. Jennings.

14. Prioritize work experience over education.

The professional experience you have had is often more relevant to the position than your education history, which is why the work experience should be listed first. In the “Education” section, you should list where you attended college, if applicable, or the highest level of education you have attained. If you graduated with honors, you can flag that, but it isn’t necessary to list your GPA.

15. If you are early on in your career, a key résumé tip is to limit it to one page. 

If you are early on in your career, you should limit your résumé to one page. It is OK to start spilling onto a second page after you have eight to 10 years of experience, says Ms. Leavy-Detrick. 

16. Add some color for a stylish résumé that sets you apart. 

Your résumé should look clean and professional and you should keep applicant tracking systems in mind when formatting the document. But, if it is appropriate, you can add subtle accents of color in the section headings or in bars that separate sections as a way to differentiate your résumé. Ms. Leavy-Detrick doesn’t overstress the need for good design with her clients. “But it can definitely help,” she says. “When I say design, I don’t mean crazy graphic design. I mean having a polished application,” she says. “Think of it the same way you would coming dressed to an interview, it is part of your presentation, and so many people overlook this on the résumé.”

It may be appropriate to incorporate a more creative and graphic-based layout depending on the field in which you work and where you are applying. If you are applying for a position in a creative field, and you are emailing your résumé directly to a hiring manager, then it can be appropriate to use more designs, says Ms. Jennings. But if you are applying to a large company that uses an applicant tracking system or job portal, she says it is best to avoid using graphics unless you are working with a résumé writer who can help you get your resume through the system.

17. Proofread and double-check the formatting.

You may be eager to send your résumé or submit your application, but you should take the time to first check for typos and grammatical errors. You could also have a friend or family member look over it. When you are checking for errors, be sure to double-check the formatting. Sometimes the spacing can get thrown off when you save the file, so check how it looks as a saved document and, if you can, save it as a PDF before sending. 

18. Make sure the saved file name includes your name. 

Make less work for the hiring manager by including your full name in the file name of the résumé document.

What to read next

• How to Prepare for a Job Interview
• What Questions to Ask During a Job Interview
• Common Job Interview Questions and How to Answer Them
• How to Dress for a Job Interview
• How to Write a Thank-You Email After a Job Interview  
• How to Negotiate and Counter a Job Offer
• How to Negotiate Salary for a New Job: The Do’s and Don’ts
• Severance Pay: What It Is and Why You Should Negotiate a Package Before Accepting a Job

Corrections & Amplifications Ashley Watkins is a résumé writer with Write Step Résumés LLC. An earlier version of this article incorrectly said Write Steps LLC. (Corrected on Nov. 20)

Copyright ©2024 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

Appeared in the November 23, 2020, print edition as '11 Résumé Tips to Help You Get Noticed

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Trump’s plans if he returns to the White House include deportation raids, tariffs and mass firings

President Joe Biden has a lot of unfinished business from his first term that he intends to continue if reelected. It’s a far different vision for the country than Donald Trump has outlined during his own campaign. (Nov. 12)

FILE - Former President Donald Trump speaks at the Republican Party of Florida Freedom Summit, Nov. 4, 2023, in Kissimmee, Fla.Trump is already laying a sweeping set of policy goals should he win a second term as president. Priorities on the Republican’s agenda include a mass deportation operation, a new Muslim ban and tariffs on all imported goods. (AP Photo/Phelan M. Ebenhack, File)

FILE - President Donald Trump pumps his fist after speaking in the East Room of the White House, early Wednesday, Nov. 4, 2020, in Washington. Trump is already laying a sweeping set of policy goals should he win a second term as president. Priorities on the Republican’s agenda include a mass deportation operation, a new Muslim ban and tariffs on all imported goods. (AP Photo/Evan Vucci, File)

FILE - Republican presidential candidate, former President Donald Trump speaks during a campaign rally, July 29, 2023, in Erie, Pa. Trump is already laying a sweeping set of policy goals should he win a second term as president. Priorities on the Republican’s agenda include a mass deportation operation, a new Muslim ban and tariffs on all imported goods.. (AP Photo/Sue Ogrocki, File)

FILE - Former President Donald Trump speaks at the New Hampshire Federation of Republican Women Lilac Luncheon, June 27, 2023, in Concord, N.H. Trump is already laying a sweeping set of policy goals should he win a second term as president. Priorities on the Republican’s agenda include a mass deportation operation, a new Muslim ban and tariffs on all imported goods.. (AP Photo/Steven Senne, File)

FILE - Republican presidential candidate former President Donald Trump gestures after speaking Oct. 11, 2023, at Palm Beach County Convention Center in West Palm Beach, Fla. (AP Photo/Rebecca Blackwell, File)

Former President Donald Trump speaks at a campaign rally in Hialeah, Fla., Wednesday, Nov. 8, 2023. (AP Photo/Lynne Sladky)

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NEW YORK (AP) — A mass deportation operation. A new Muslim ban. Tariffs on all imported goods and “freedom cities” built on federal land.

Much of the 2024 presidential campaign has been dominated by the myriad investigations into former President Donald Trump and the subsequent charges against him. But with less than a year until Election Day, Trump is dominating the race for the Republican nomination and has already laid out a sweeping set of policy goals should he win a second term.

His ideas, and even the issues he focuses on most, are wildly different from President Joe Biden’s proposals . If implemented, Trump’s plans would represent a dramatic government overhaul arguably more consequential than that of his first term. His presidency, especially the early days, was marked by chaos, infighting and a wave of hastily written executive orders that were quickly overturned by the courts.

What to know today about Super Tuesday elections

• Nikki Haley, Trump’s major GOP challenger, suspends her campaign after being soundly defeated across the country.
• Not-so-Super Tuesday? What the primary elections can tell us about November.
• The Associated Press is the most trusted source of information for elections. See the results for elections across the U.S. here.

Some of his current ideas would probably end up in court or impeded by Congress. But Trump’s campaign and allied groups are assembling policy books with detailed plans.

A look at his agenda:

DISMANTLING THE ‘DEEP STATE’

Trump would try to strip tens of thousands of career employees of their civil service protections. That way, they could be fired as he seeks to “totally obliterate the deep state.”

He would try to accomplish that by reissuing a 2020 executive order known as “Schedule F.” That would allow him to reclassify masses of employees, with a particular focus, he has said, on “corrupt bureaucrats who have weaponized our justice system” and “corrupt actors in our national security and intelligence apparatus.” Given his anger at the FBI and federal prosecutors pursuing criminal cases against him, Trump probably would target people linked to those prosecutions for retribution.

Beyond the firings, he wants to crack down on government officials who leak to reporters. He also wants to require that federal employees pass a new civil service test.

THE U.S.-MEXICO BORDER

Trump has pledged to “immediately stop the invasion of our southern border” and end illegal immigration.

As part of that plan, he says he would immediately direct U.S. Immigration and Customs Enforcement to undertake the largest domestic deportation operation in American history. He would target people who are legally living in the United States but harbor “jihadist sympathies” and revoke the student visas of those who espouse anti-American and antisemitic views.

In a bid to secure the U.S.-Mexico border, Trump says he will move thousands of troops currently stationed overseas and shift federal agents, including those at the Drug Enforcement Administration and FBI, to immigration enforcement. He also wants to build more of the border wall.

Trump wants to reimpose his travel ban that originally targeted seven Muslim-majority countries and expand it to “keep radical Islamic terrorists out of the country.” In the wake of the Hamas attack on Israel, he has pledged to put in place “ideological screening” for immigrants. His aim: bar “dangerous lunatics, haters, bigots, and maniacs,” as well as those who “empathize with radical Islamic terrorists and extremists.”

To deter migrants, he has said he would end birthright citizenship, using an an executive order that would introduce a legally untested interpretation of the 14th Amendment. The order would prevent federal agencies from granting automatic citizenship to the children of people who are in the U.S. illegally. It would require that at least one parent be a U.S. citizen or lawful permanent resident for their children to be eligible for passports, Social Security numbers and other benefits.

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Trump says he will institute a system of tariffs of perhaps 10% on most foreign goods. Penalties would increase if trade partners manipulate their currencies or engage in other unfair trading practices.

He will urge that Congress pass a “Trump Reciprocal Trade Act,” giving the president authority to impose a reciprocal tariff on any country that imposes one on the U.S.

Much of the agenda focuses on China. Trump has proposed a four-year plan to phase out Chinese imports of essential goods, including electronics, steel and pharmaceuticals. He wants to ban Chinese companies from owning vital U.S. infrastructure in sectors such as energy, technology and agriculture, and says he will force Chinese owners to sell any holdings “that jeopardize America’s national security.”

FOREIGN POLICY

Trump claims that even before he is inaugurated, he will have settled the war between Russia and Ukraine. That includes, he says, ending the “endless flow of American treasure to Ukraine” and asking European allies to reimburse the U.S. for the cost of rebuilding stockpiles.

It is unclear whether he would insist that Russia withdraw from territory in Ukraine it seized in the war that it launched in February 2022.

Trump has said he will stand with Israel in its war with Hamas and support Israel’s efforts to “destroy” the militant group. He says he will continue to “fundamentally reevaluate” NATO’s purpose and mission.

TRANSGENDER RIGHTS

Trump says he will ask Congress to pass a bill establishing that “only two genders,” as determined at birth, are recognized by the United States.

As part of his crackdown on gender-affirming care, he will declare that hospitals and health care providers that offer transitional hormones or surgery no longer meet federal health and safety standards and will be blocked from receiving federal funds, including Medicaid and Medicare dollars.

He would push Congress to prohibit hormonal or surgical intervention for transgender minors in all 50 states.

Doctors typically guide kids toward therapy before medical intervention. At that point, hormone treatments such as puberty blockers are far more common than surgery. They have been available in the U.S. for more than a decade and are standard treatments backed by major doctors’ organizations, including the American Medical Association.

Trump’s goal, he says, is for the U.S. to have the lowest-cost energy and electricity of any nation in the world, including China.

Under the mantra “DRILL, BABY, DRILL,” he says he would ramp up oil drilling on public lands and offer tax breaks to oil, gas, and coal producers. He would roll back Biden administration efforts to encourage the adoption of electric cars and reverse proposed new pollution limits that would require at least 54% of new vehicles sold in the U.S. to be electric by 2030.

And again, he says, he will exit the Paris Climate Accords, end wind subsidies and eliminate regulations imposed and proposed by the Biden admiration targeting incandescent lightbulbs, gas stoves, dishwashers and shower heads.

Trump has pledged to terminate the Department of Education, but he also wants to exert enormous influence over local school districts and colleges.

He would push the federal government to give funding preference to states and school districts that abolish teacher tenure, adopt merit pay to reward good teachers and allow the direct election of school principals by parents.

He has said he would cut funding for any school that has a vaccine or mask mandate and will promote prayer in public schools.

Trump also wants a say in school curricula, vowing to fight for “patriotic education.” He says that under his administration, schools will “teach students to love their country, not to hate their country like they’re taught right now” and will promote “the nuclear family” including “the roles of mothers and fathers” and the “things that make men and women different and unique.”

To protect students, he says he will support school districts that allow trained teachers to carry concealed weapons. He would provide federal funding so schools can hire veterans, retired police officers, and other trained gun owners as armed school guards.

HOMELESSNESS

Trump wants to force the homeless off city streets by building tent cities on large open parcels of inexpensive land. At the same time, he says he will work with states to ban urban camping, giving violators the choice between being arrested or receiving treatment.

He also wants to bring back large mental institutions to reinstitutionalize those who are “severely mentally ill” or “dangerously deranged.”

PUBLIC SAFETY

Trump would again push to send the National Guard to cities such as Chicago that are struggling with violence. He would use the federal government’s funding and prosecution authorities to strong-arm local governments.

He says he will require local law enforcement agencies that receive Justice Department grants to use controversial policing measures such as stop-and-frisk. As a deterrent, he says local police should be empowered to shoot suspected shoplifters in the act. “Very simply, if you rob a store, you can fully expect to be shot as you are leaving that store,” he said in one recent speech.

Trump has called for the death penalty for drug smugglers and those who traffic women and children. He has also pledged a federal takeover of the nation’s capital, calling Washington a “dirty, crime-ridden death trap” unbefitting of the country.