entry level it technician resume

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3 Entry-Level IT Resume Examples Proven to Work in 2024

Entry-Level IT Resume

Clean entry-level it resume, modern entry-level it resume.

• Entry-Level IT Resume Writing 101

You’re the go-to person for everyone who is having computer problems, be it your family, friends, or colleagues. Your knowledge of networks, software, hardware, and troubleshooting prowess mark you as the ideal candidate for an entry-level IT role.

The problem with making a resume for entry-level roles is that you might feel your experience is still quite limited, so finding things to say might not come easy. We’re here to help you with that.

With our entry-level IT resume examples and career tips , you’ll be able to highlight your skills and land more interviews.

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Related resume examples

• IT professional
• IT director
• Electrical engineer

What Matters Most: Your Computer Skills & Knowledge of IT

Regardless of the level, working in IT requires a pretty technical skill set . Aside from your in-depth knowledge of Windows or Mac, you’re also well-versed in commonly used software, and your skills in digging for answers are unparalleled.

Knowing how to put together a PC or figure out whether it’s the power supply or the motherboard that’s acting up also comes in handy in IT support roles, so highlight those things too.

When compiling this section of your resume, zone in on all of those technical skills and leave a couple of slots open for your customer-centric approach and ability to explain complex concepts to a non-technical audience.

9 best entry-level IT skills

• Microsoft Office
• Windows/macOS/Linux
• Troubleshooting
• Network Management
• Customer Service
• Hardware Installation

Sample entry-level IT work experience bullet points

You may be dreading this section if this is your first job in IT, and even if it isn’t, it can feel tricky to fill out. Don’t worry—you’ve got more things to cover here than you might think.

First of all, remember to use the “work experience” part of your resume as a list of your achievements instead of your daily tasks. Listing off everything you did in your previous roles is much less effective than talking about the big-ticket items, such as rebuilding faulty systems or diagnosing network issues.

To give those accomplishments even more power, back them up with metrics. Talk about the exact number of users you’ve helped per week or per month, or the way you were able to increase network security by 30% with a new protection protocol.

Here are a few options to consider:

• Provided timely and comprehensive IT support to up to 30 users per day, reducing downtime by 31%
• Assisted in the installation of a new LAN system, improving connection speed by 11% across the entire organization
• Troubleshot a wide variety of hardware, including desktops and laptops, leading to a 29% decrease in recurring issues
• Maintained network stability through consistent maintenance, diagnosis, and repair, addressing up to 10 issues per week to achieve stability

Top 5 Tips for Your Entry-Level IT Resume

• Remember that your resume can contain any experience that’s even mildly relevant. This can mean past work in IT, such as a helpdesk technician role, but also being part of the programming club in high school; even working in retail is useful here, as it shows your experience in customer service.
• As an entry-level IT worker, you likely won’t be expected to know how to code. However, if you have any tech-related projects that you worked on, be it a PC build or a web app, put them up in a portfolio and attach them to your resume.
• IT roles are often varied, so try to match the company’s exact scope by reading the job description carefully. As such, if you’re applying to a cloud computing company, you can highlight your knowledge of network management; a typical helpdesk role can instead emphasize customer service and troubleshooting.
• While not mandatory, extra certifications can help elevate your resume. If you’ve earned the CompTIA A+, that’s a must-add. Other useful certs include industry-specific options, such as the Cisco Certified Technician or the Microsoft Azure Fundamentals.
• Solving issues is the bread and butter of IT work, so emphasize it in your work experience bullet points. Talk about answering tickets, troubleshooting hardware, and achieving high customer satisfaction rates.

While not all companies ask for it, it’s always a good idea to write a cover letter for an entry-level IT role. Use it to elaborate on your resume and express your passion for both IT and the company in question.

Focus on your education, any additional certifications, and personal interest in IT. If you have a relevant degree, talk about projects from college, such as creating a responsive website. If not, you can always mention building computers for friends or troubleshooting for them.

You can add a hobby section to your resume template if it’s looking a little bare, but it won’t make or break your application. Try to think of relevant hobbies, such as PC hardware, gaming, or programming.

11 Entry Level IT Resume Examples for 2024

Crafting an entry-level IT resume can be daunting. Yet, it's crucial for breaking into the tech industry. This guide draws from strong examples and strategic advice to aid job seekers. Discover how to highlight your skills, education, and any hands-on experience. Learn to showcase technical know-how in ways that resonate with hiring managers. This approach helps your resume not just be seen, but remembered.

• 27 Jul 2024 - 1 new section (Show leadership and growth) added
• 26 Jul 2024 - 1 new resume template (IT Systems Administrator) added
• 10 Jul 2024 - 1 new section (Get an unbiased resume score) added

  Next update scheduled for 28 Aug 2024

Here's what we see in the top entry-level IT resumes.

Showcasing Impact With Numbers : Good resumes show how you made a difference. Use numbers like reduced system downtime by 20% , cut response times by 15% , increased network efficiency by 25% , and resolved 30% more tickets to show clear impact.

Matching Skills With The Job Description : Include skills on your resume that you have and are mentioned on the job description. Some in-demand ones are Python scripting , network configuration , Linux administration , database management , and cybersecurity fundamentals . Choose the ones that fit your knowledge.

Understanding Industry Certifications : In IT, certifications can help. Mention those you have, like CompTIA A+ or Cisco's CCNA . These show you understand key IT principles and have hands-on skills that are needed for tech roles.

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Entry Level IT Resume Sample

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Want to know if your resume stands out for entry-level IT jobs? Our resume scoring tool gives you a clear picture of where you stand. It checks your resume against key criteria that recruiters in the tech industry look for.

Upload your resume now for a free, instant assessment. You'll get a score and specific feedback on how to improve your chances of landing that first IT role. This unbiased review will help you make your resume stronger and more likely to catch a hiring manager's eye.

Placing your education on your resume

For entry-level IT positions, the order in which you present your educational background can significantly impact your resume’s effectiveness. If you're newly graduated or still pursuing an IT degree, place your education section at the top of your resume. This draws attention to your academic achievements and IT-related studies, which are crucial for entry-level roles.

Include any relevant coursework, certifications, or projects that align with the IT role you are applying for. This demonstrates to hiring managers that you possess strong foundational skills and are prepared for the responsibilities an entry-level IT job entails. Remember, in IT, practical skills are as valued as theoretical knowledge, so highlighting hands-on projects or certifications like CompTIA can make your resume stand out.

Highlight technical skills

In the IT field, technical skills are critical. On your resume, detail your proficiency in computer languages, software, and systems relevant to IT jobs. Also, include any experience with troubleshooting or network support. These specifics help you stand out and show you can handle the technical demands of entry-level IT positions.

IT Support Staff Resume Sample

For an entry-level IT job, your resume should be concise and limited to one page. This is good practice to show that you can prioritize the most relevant information about your capabilities and experiences. When you are early in your IT career, focus on including projects and positions that highlight your technical skills and familiarity with IT processes.

Adhering to a single-page resume also guides you to present only your strongest achievements and relevant certifications. Ensure your technical skills, such as knowledge of specific programming languages or software, are prominent and easy for hiring managers to see quickly. This approach helps you make a strong impression within the brief scan time most resumes receive.

Senior IT Technician Resume Sample

Show project experience.

For you aiming to enter IT, practical experience is as valuable as formal education. If you have worked on any relevant IT projects, either personally or academically, list them under a separate section. Describe the scope, your role, and the outcomes or skills learned. Demonstrating hands-on experience can help bridge the gap between theoretical knowledge and real-world IT applications.

Junior Network Administrator Resume Sample

Beat the resume bots.

When you apply for entry level IT positions, your resume might first be read by a computer program called an Applicant Tracking System (ATS). These systems sort and rank resumes before a hiring manager sees them. To get past the ATS, you need to make sure your resume can be easily read and understood by these systems.

Here are two tips for making an ATS-friendly resume:

• Use keywords from the job description. Look for specific skills or tools mentioned, like 'troubleshooting' or 'network security', and include them in your resume.
• Keep your resume format simple. Use a standard font and avoid images or complex designs that can confuse the ATS. Stick to text and use bullet points to organize your information.

Systems Analyst Associate Resume Sample

Tailoring your it resume.

When you apply for an entry level IT position, show the hiring manager that your skills and experiences are a good match. You need to make it clear why you are right for this job. Use words from the job ad and focus on what you can do.

• Include any coding languages or IT tools you're good at. For example, use bullet points like Proficient in Java, Python, and SQL to catch attention.
• If you have worked on any tech projects, even in school, list what you did. Say what tech you used and how it helped. An example could be Developed a mobile app using Android Studio .
• For those new to IT, link your past work to IT tasks. Perhaps you managed data or used tech in your last job. In your resume, you might put Managed database updates for client records, ensuring data integrity .

Cybersecurity Analyst Resume Sample

Showcase your achievements.

When crafting your IT resume, remember to focus on what you've accomplished, not just the tasks you've performed. This tells employers about your real impact.

Here's how to transform your experiences into achievements:

• Example before: 'Provided IT support to clients.' After: 'Enhanced client satisfaction by 20% through timely and effective IT support.'
• Example before: 'Installed software for company systems.' After: 'Streamlined company operations by installing and customizing software, leading to a 15% increase in productivity.'

By using numbers and outcomes, you show how you can add value to an organization. Always ask yourself, 'How did my actions help the company or its customers?' This helps you present each experience as an achievement.

Application Support Analyst Resume Sample

Key technical skills for it beginners.

When crafting your entry-level IT resume, focus on the specific technical skills that match the job you're applying for. You'll want to show you have a strong foundation in IT essentials. Here's a list of skills to consider adding:

• Hardware troubleshooting
• Software installation
• Operating systems (like Windows , Linux , or macOS )
• Networking basics
• Help desk support
• Basic cybersecurity
• Database management (familiarity with systems like SQL )
• Cloud services (such as AWS , Azure , or Google Cloud )
• Scripting (knowledge in scripts like Python or Powershell )
• Technical writing

You don't need to include all these skills, just the ones relevant to the IT role you aim for. Place them in a dedicated 'Skills' section for clarity. This helps with Applicant Tracking Systems (ATS) that employers use to filter resumes. Remember, each skill you list should reflect real knowledge or experience.

As a beginner in IT, emphasize any hands-on experiences such as internships, projects, or certifications. These can make up for less work experience and show your commitment to growing in the field.

Junior IT Security Specialist Resume Sample

Show leadership and growth.

When you are looking to land an entry-level IT position, highlighting any leadership experience or promotions can set you apart. Even if you're just starting out, think about times you took charge or moved up in a role.

Here are ways to show this on your resume:

• Include any title changes or role upgrades. For example, if you started as an intern and became a part-time tech assistant, make this clear.
• List specific projects where you led a team or a piece of the work. Mention 'Led a team of 3 in a successful network security update' to show leadership.

Remember, any experience where you were responsible for guiding others or making decisions counts. Think about group projects in school or a time you trained new staff at a part-time job. Use phrases like 'Oversaw a team project in software development' or 'Trained new hires in IT support protocols' to demonstrate your leadership skills.

IT Service Desk Technician Resume Sample

Quantify your impact.

When you're applying for entry-level IT positions, showing the value you've added through numbers can make your resume stand out. You need to include measurable achievements to show the size and scope of your impact. This helps hiring managers see the results you might bring to their team.

Think about any projects or tasks you worked on where you:

• Improved system efficiency — estimate the percentage increase in speed or reduction in processing time .
• Played a role in a team project — mention the size of the team and quantify the scope of the project .
• Helped reduce costs — calculate the amount of money saved .
• Contributed to customer satisfaction — what was the increase in positive feedback or a reduction in support tickets ?

Even if you're not sure about the exact numbers, you can discuss with former colleagues or estimate based on the average outcomes of similar tasks. It's key to be as accurate as possible without exaggerating, as these figures may be discussed during your interview. Remember, as someone starting in IT, you might not have big numbers to showcase. But even small improvements or contributions can demonstrate your potential value.

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Entry-Level Information Technology Resume Examples and Templates for 2024

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• Resume Text Examples
• How To Write a Entry-Level Information Technology Resume
• Entry-Level
• Senior-Level

Entry-Level Information Technology Text-Only Resume Templates and Examples

John Zhao (123) 456-7890 [email protected] 123 Your Street, Philadelphia, PA

A recent graduate with entry-level work experience, specializing in IT, system administration, troubleshooting, and technical support. Adept at collaborating with diverse IT teams to identify solutions for complex technical issues. Expertise in interfacing with customers and providing end-user support.

• Client relations
• Information technology
• Microsoft, Mac, and Linux OS
• Root-cause analysis
• Team leadership
• Troubleshooting

Professional Experience

IT Helpdesk Support, TechSolutions Inc., Philadelphia, PA May 2021 – present

• Troubleshoot tier I technical issues for 20 to 30 customers per day, field inquiries, diagnose problems, perform root-cause analysis, and identify solutions
• Attend meetings with the IT to discuss recurring technical issues and integrate solutions into the knowledgebase to improve resolution times by 15%
• Oversee computer configuration, troubleshoot software and hardware issues, and provide training to end-users

Academic Projects 

Academic Projects, Temple University, Philadelphia, PA May 2019 – May 2021

• Executed an application development project with a team of students to design a video calling solution, which included conducting bug fixes to ensure functionality
• Collaborated with the Temple Information Technology Club to create a mobile application for students to manage academic schedules, which included delivering automated alerts for campus events, assignment deadlines, and class cancellations

Bachelor of Science in Information Technology Temple University Philadelphia, PA September 2017 – May 2021 GPA: 3.8

Coursework 

• Advanced programming
• Database management
• Hardware and software configuration
• Network administration
• System administration

Certifications

• CompTIA A+, 2021

Sarah Johnson (123) 456-7890 [email protected] 123 Your Street, Newark, NJ

An entry-level software engineer specializing in IT, software development, project management, programming, and quality assurance. Adept at collaborating with diverse cross-functional teams to technical design solutions and drive continuous improvement.

• Project management
• Quality assurance
• Software engineering
• System migrations

Software Engineer, Newark Tech Corp., Newark, NJ May 2021 – present

• Collaborate cross-functionally with product management, engineering, and QA teams to build innovative solutions for large-scale database systems
• Perform comprehensive analysis of customer data and develop SQL queries to create reports for the software engineering team
• Support the migration from an outdated legacy system to Oracle, which included creating project documentation and troubleshooting complex technical issues

Web Development Project, University of Newark, Newark, NJ January 2021 – May 2021

• Developed a mobile web application to enable users to track carbohydrate intake throughout the day in support of weight loss goals, designed the interface, diagnosed and resolved bugs, and utilized Python, Ruby on Rails, and Javascript
• Executed an academic project with a team of students to create a web application compiling a database of sample problems and strategies to aid users in learning Python

Bachelor of Science in Information Technology University of Newark, Newark, NJ September 2017 – May 2021 GPA: 3.6

• Ruby on Rails
• Software development
• Web development
• Certified Entry-Level Python Programmer (PCEP), 2021

Robert Morrison (123) 456-7890 [email protected] 123 Your Street, Seattle, WA

An entry-level IT professional specializing in system administration, security, ITIL processes, and hardware and software configuration. Excels in identifying creative solutions to complex system issues. Adept at partnering with cross-functional teams and clients on technical projects.

• Cross-functional collaboration
• ITIL processes
• Technical support

Junior System Administrator, Advanced Technology Corp., Seattle, WA May 2021 – present

• Identify technical solutions for hardware and software issues across the organization in collaboration with the IT team, including server upgrades and system migrations
• Conduct system administration for all IT services, which included installing patches, performing updates, and supporting hardware and software implementations
• Interface with cross-functional groups from sales, marketing, and product development departments to provide end-user support and training

Volunteerism 

IT Volunteer Project, Overlake Community Library, Bellevue, WA January 2021 – May 2021

• Served as an IT volunteer for a project to install, set up, and configure 30 PCs and 25 new laptops for a community library, which included updating OS systems, installing firewalls, and collaborating with a team of volunteers to create user logins for library cardholders

Bachelor of Science in Information Technology University of Seattle, Seattle, WA September 2017 – May 2021 GPA: 3.7

How To Write an Entry-Level Tech Resume

If you’d like to break into the information technology (IT) field in an entry-level role, the first step is creating a resume that positions you as an eager-to-learn candidate. It should also highlight your acquired skills, such as system administration, troubleshooting, software development and/or hardware configuration, and technical support. Follow this guide to help craft a resume that helps you stand out in a competitive field.

1. Write a dynamic profile summarizing your entry-level information technology qualifications

The goal of your resume profile is to grab a recruiter or hiring manager’s attention so they continue reviewing your full resume. Because IT is such a vast industry, highlight your specialized knowledge areas, from IT Infrastructure Library (ITIL) processes to programming to quality assurance. Follow up with an accomplishment that illustrates the value you can bring to an organization.

Because you’re looking for entry-level work, you might not have a huge list of accolades or experiences. But don’t be afraid to discuss a project you did during an internship. For instance, if you found a creative solution to a complex technical issue or were recognized for providing excellent tech support, showcase that achievement.

Profile Example

A recent computer science graduate with two years of internship experience at well-known IT firms, focused on systems administration and technical support. Adept at working within cross-functional teams on technical projects.

2. Add your entry-level information technology experience with compelling examples

As an IT job seeker, your goal is to describe the value you’d bring to a new employer as illustrated by your recent career accomplishments. Instead of just listing a bunch of job duties you had in former roles, focus on the quantitative results of your contributions. Whenever possible, emphasize your ability to do both focused solo work and collaborative projects.

At the entry level, it’s also beneficial to highlight your eagerness to add to your skill set and take on new challenges.

Entry-Level Professional Experience Example

Junior System Administrator, IT Corp., Edison, NJ

October 2022 – present

• Conduct system administration for all IT services, which includes installing patches, performing updates, and supporting hardware and software implementations

3. Include entry-level information technology-related education and certifications

In a field like IT, it’s often important to show evidence of your foundational technology skills related to the role. Many employers have minimum education requirements while some might be more interested in professional experience. Either way, showcasing your relevant degrees and certifications can demonstrate your core competencies.

If you earned a certification like The Computing Technology Industry Association (CompTIA) Cloud+, for example, it can make you more desirable for cloud computing roles. Having certifications or advanced degrees indicates you’re eager to learn new skills, which is key in a field like IT.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Bachelor of Science (B.S.) Computer Science
• University of Syracuse (Syracuse, NY) | 2021
• [Certification Name], [Awarding Organization], [Completion Year]
• CompTIA Security+, 2022

4. Include a list of skills and proficiencies related to entry-level information technology

The meat of your resume lists your relevant professional skills. Especially if you’re applying to online postings, your resume will likely go through an applicant tracking system (ATS), which looks for keywords preselected by the hiring manager.

Be sure your resume’s “Key Skills” align with the tech requirements listed in the job description so you make it through to the human round of review.  Don’t forget to include soft skills relevant to the job, such as project management.

To help you along, here’s a list of key terms and skills found in many entry-level IT job postings:

5. Highlight your soft skills

IT combines tech prowess with people skills since you’ll likely be serving end users, working with clients, and/or supporting various departments within the organization. You may give presentations, write reports, or break down technical processes for others. Share a few bullets demonstrating your ability to communicate well, work within teams, or show leadership. Incorporating some of these soft skill areas into your “Key Skills” section can strengthen your resume.

How To Pick the Best Entry-Level Resume Template

Choosing the right resume template comes down to finding one that can best showcase your accomplishments and fill the page in a way that looks clear and organized. As an entry-level job seeker, you may not have the depth and breadth of a more senior-level applicant. But the right template can package your shorter job history so it doesn’t appear stretched too thin. Spotlight your stand-out attributes and make your resume easy to scan, and worry less about overusing design elements or flashy graphics.

Frequently Asked Questions: Entry-Level Information Technology Resume Examples and Advice

What are common action verbs for entry-level information technology resumes -.

It’s easy to get stuck on the experience section of a resume. Choose impactful action verbs without sounding like your r thesaurus was nearby. To help you with this challenge, we put together the below list of common action verbs that can describe entry-level IT roles:

How do you align your resume with an entry-level information technology job description? -

As per the Bureau of Labor and Statistics, IT jobs are booming and growing faster than average for most occupations. For instance, Software Developers, Quality Assurance Analysts, and Tester jobs are expected to grow 25% through 2031 while Information Security Analyst job openings will increase 35% during the same timeframe.

All sectors and business types are in need of employees with IT skills. The competition can still be significant given the number of people studying computer science and related education programs. Luckily, computer science was chosen as the second highest degree in demand by employers in the Winter 2023 Salary Survey by the National Association of Colleges and Employers .

As such, tailor your resume to each individual job posting since employers are looking for candidates who are the best matches for their roles. It’s just a matter of shuffling your skills around (maybe emphasizing one particular skill set they are most interested in), and perhaps tweaking the profile section to better align with a particular employer.

What is the best entry-level information technology resume format? -

Generally, you can’t go wrong with a reverse chronological format for most professions, including entry-level IT. Recruiters like to get a sense of your most recent accomplishments, and they will scroll down to see how you’ve grown, developed, and enhanced your knowledge.

If you’re new to the industry and have only had one job or even none in the field, list your internships, academic projects, and volunteer projects. For example, maybe you helped run the IT help desk for your college as your professional experience.

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Not all applicants take the time to write a well-crafted cover letter to accompany them. This is an excellent way to set yourself apart, especially in a tech field where people may be less apt to put their writing skills on display.

Check out our IT cover letter examples to help guide you. Depending on the position you’re seeking, the computer science or software developer cover letters may also be helpful.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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• • Resolved an average of 30+ software-related issues per week, ensuring minimal downtime for clients
• • Maintained and updated an inventory of over 500 pieces of hardware and software, improving tracking efficiency by 20%
• • Authored 15 comprehensive user documentation and KB articles, enhancing the self-service portal for end-users
• • Led a team project to image and prepare 150+ computers for new users within strict deadlines, improving the onboarding experience
• • Successfully trained 75 employees on new software tools, resulting in a 30% increase in productivity
• • Streamlined the ticket escalation process to tier 2 support, reducing resolution time by 25% and elevating customer satisfaction
• • Imaged and configured 100+ mobile devices for upgrades, aligning with company's tech enhancement plan
• • Provided timely remote support for software issues across Windows and Mac platforms, with a 95% satisfaction rating
• • Updated and managed the patching of 200+ end-user equipment, ensuring compliance with the latest OS updates
• • Facilitated video conferencing setup for over 80 corporate meetings, enhancing communication efficiency
• • Assisted in software installations company-wide, improving system performance and user experience
• • Delivered first-level support and ticket creation for an organization of 500+ employees
• • Upgraded and prepared 50 workstations with the necessary software, resulting in improved workflow
• • Participated actively in IT meetings, contributing to team strategy and process improvement
• • Played a key role in the user training initiative for a new CRM system, enhancing overall adoption rate

5 IT Technician Resume Examples & Guide for 2024

Your IT technician resume must showcase your technical proficiency. Include specific systems and tools you're adept at using. Demonstrate your problem-solving abilities and experience on the resume. Highlight any successful projects or support scenarios you've navigated.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As an IT technician, articulating the complexity of your technical skills and experience in a concise manner can be a daunting challenge. Our guide offers clear strategies to help you effectively highlight your expertise, ensuring your resume stands out to potential employers.

• Aligning the top one-third of your it technician resume with the role you're applying for.
• Curating your specific it technician experience to get the attention of recruiters.
• How to list your relevant education to impress hiring managers recruiting for the it technician role.

Discover more it technician professional examples to help you write a job-winning resume.

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Creating the best it technician resume format: four simple steps

The most appropriate it technician resume format is defined by precision and a systematic approach. What is more, it should reflect upon how your application will be assessed by recruiters. That is why we've gathered four of the most vital elements to keep in mind when designing your resume:

• It's all about presenting how your experience or skills align with the job. Use the reverse-chronological resume format , if your expertise is relevant to the it technician role. Otherwise, select the functional skill-based resume format or the hybrid resume format to shift the focus to your skill set.
• Resume header - make sure you've filled out all relevant (and correct) information, like your contact details and link to your portfolio.
• Resume length - unless you've over a decade of applicable expertise in the field, stick with a one-page resume format. If you'd like to present more of your professional experience, go up to two pages.
• Resume file - submit your it technician resume in a PDF format to ensure all information stays in the same place.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Mention specific courses or projects that are pertinent to the job you're applying for.

The key to your it technician job-winning resume - present your expertise with these sections:

• A header to make your resume more scannable
• Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
• Job advert keywords in the skills section of your resume
• Resume experience quantifying your past job successes with metrics
• A relevant education, certification, and technical sills section to provide background to your technological/software capabilities

What recruiters want to see on your resume:

• Technical proficiency in hardware, software, and network troubleshooting
• Certifications relevant to the role such as CompTIA A+, Network+, or vendor-specific accreditations
• Experience with helpdesk support tools and ticketing systems
• Strong problem-solving skills and ability to work under pressure
• Customer service experience and excellent communication skills

Quick guide to your it technician resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for it technician professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

• The perfect number of bullets you should have under each experience item is no more than six;
• Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
• List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
• Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
• Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your it technician experience section, get some ideas from real-world professional resumes:

• Implemented a new ticketing system to streamline IT support requests, reducing average response time by 30% and enhancing user satisfaction.
• Managed the deployment and maintenance of 200+ company workstations and laptops, ensuring 99.9% system uptime and compliance with latest security protocols.
• Led a project team in the successful migration of company servers to a cloud-based infrastructure, cutting costs by 20% and improving data recovery times by 40%.
• Coordinated with cross-functional teams to troubleshoot complex network issues, reducing downtime by 25% over the 2-year period.
• Spearheaded the upgrade of cybersecurity measures, resulting in a 50% reduction in security breaches year-over-year.
• Developed and facilitated IT training programs for new hires, enhancing team efficiency by broadening skillsets across the department.
• Automated daily backups and system updates for client workstations, improving reliability and reducing manual intervention by 70%.
• Participated in the design and rollout of a company-wide BYOD policy, which increased employee productivity and satisfaction.
• Provided round-the-clock support for critical incidents, ensuring system restoration with minimal business impact.
• Managed inventory and procurement of hardware and software, cutting costs by 15% through vendor negotiations and strategic buying.
• Deployed and maintained VoIP solutions across the company, yielding a 20% improvement in internal and external communication efficiency.
• Designed and implemented a disaster recovery plan that improved data recovery SLAs from 24 hours to 4 hours.
• Administered a multi-site Active Directory environment, ensuring seamless access and high availability for over 500 users.
• Successfully reduced IT operational expenses by 20% through optimization of software licensing and hardware lifespan.
• Provided level 2 technical support, resolving 95% of cases without escalation.
• Upgraded and maintained network infrastructure, leading to a 10 Gbps increase in backbone speed and improved network stability.
• Collaborated in the rollout of a new ERP system, enhancing data accuracy and workforce productivity by 40%.
• Organized and conducted end-user training sessions for new software, leading to smoother company-wide technology adoption.
• Implemented comprehensive endpoint security solutions, reducing malware incidents by over 60% within the first year.
• Orchestrated a successful data center consolidation project, which optimized server usage and led to a 30% reduction in operating costs.
• Developed custom scripts to automate routine system administration tasks, saving the team an average of 10 hours per week.
• Carried out a complete revamp of the local area network setup, enhancing data throughput and reducing network latency by over 35%.
• Piloted a mobile device management program that secure company data on 150+ mobile devices and improved remote work capabilities.
• Reviewed and updated IT documentation to ensure SOPs were up-to-date and compliant with new regulations, achieving 100% audit readiness.

Quantifying impact on your resume

• Include the number of users supported in your IT role to demonstrate the scope of your responsibilities.
• List the percentage of decrease in system downtime due to your maintenance and upgrades.
• Specify the amount of time saved through process improvements you implemented.
• Mention the number of successful software and hardware deployments you have executed.
• Detail the percentage increase in network efficiency or speed as a result of your optimizations.
• State the scale of the IT infrastructure you managed, including the number of servers and workstations.
• Document the amount of data you regularly backed up and secured to showcase your reliability and foresight.
• Highlight the budget size you managed or cost savings achieved through vendor negotiations and strategic purchasing.

Action verbs for your it technician resume

Remember these four tips when writing your it technician resume with no experience

You've done the work - auditing the job requirements for keywords and have a pretty good idea of the skill set the ideal candidate must possess.

Yet, your professional experience amounts to a summer internship .

Even if you have limited or no professional expertise that matches the role you're applying for, you can use the resume experience section to:

• List extracurricular activities that are relevant to the job requirements. Let's say you were editor-in-chief of your college newspaper or part of the engineering society. Both activities have taught you invaluable, transferrable skills (e.g. communication or leadership) that can be crucial for the job;
• Substitute jobs with volunteer experience. Participating in charity projects has probably helped you develop an array of soft skills (e.g. meeting deadlines and interpersonal communications). On the other hand, volunteering shows potential employers more about you: who you are and what are the causes you care about;
• Align job applications with your projects. Even your final-year thesis work could be seen as relevant experience, if it's in the same industry as the job you're applying for. Ensure you've listed the key skills your project has taught you, alongside tangible outcomes or your project success;
• Shift the focus to your transferrable skills. We've said it before, but recruiters will assess your profile upon both job requirements and the skills you possess. Consider what your current experience - both academic and life - has taught you and how you've been able to develop your talents.

Recommended reads:

• How To Include Your Relevant Coursework On A Resume
• How To List Certifications On A Resume (Examples Included)

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

Shining a light on your it technician hard skills and soft skills

To win recruiters over, you must really have a breadth of skill set presented and supported within your it technician resume.

On hiring managers' checklists, you'd initially discover hard or technical skills. Those are the technology (and software) that help you perform on the job. Hard skills are easy to quantify via your education, certificates, and on-the-job success.

Another main criterion recruiters are always assessing your it technician resume on is soft skills. That is your ability to communicate, adapt, and grow in new environments. Soft skills are a bit harder to measure, as they are gained both thanks to your personal and professional experience.

Showcase you have the ideal skill set for the role by:

• Dedicating both a skills box (for your technical capabilities) and an achievements or strengths section (to detail your personal skills).
• When listing your skills, be specific about your hard skills (name the precise technology you're able to use) and soft skills (aim to always demonstrate what the outcomes were).
• Avoid listing overused cliches in the skills section (e.g. Microsoft Office and Communication), unless they're otherwise specified as prominent for the role.
• Select up to ten skills which should be defined via various sections in your resume skills sidebar (e.g. a technical skills box, industry expertise box with sliders, strengths section with bullets).

Spice up your resume with leading technical and people skills, that'd help you get noticed by recruiters.

Top skills for your it technician resume:

Hardware Installation & Repair

Software Troubleshooting

Network Configuration & Support

Operating Systems (e.g., Windows, macOS, Linux)

System Security Measures

Data Backup and Recovery

Virtualization Technology (e.g., VMware, Hyper-V)

Cloud Services (e.g., AWS, Azure, Google Cloud)

Technical Documentation

Mobile Device Management

Problem-Solving

Critical Thinking

Communication

Customer Service

Time Management

Attention to Detail

Adaptability

Continuous Learning

Listing your relevant degrees or certificates on your it technician resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.

Discover the perfect certification and education to list on your it technician resume

Value the insights your resume education section offers. It can shed light on various proficiencies and experiences tailored for the job.

• Add only college or university degrees, stating the institution and duration.
• If you're nearing the end of your degree, note your graduation date.
• Weigh the pros and cons of including unrelated degrees - it might not be your best choice with so little space on your resume.
• Talk about your educational achievements if they amplify your relevant experience.

There are so many certificates you can list on your resume .

Just which ones should make the cut?

• List your prominent higher education degree in a separate box, alongside the name of the institute you've obtained it from and your graduation dates
• Curate only relevant certificates that support your expertise, hard skills, and soft skills
• Certificates that are more niche (and rare) within the industry could be listed closer to the top. Also, this space could be dedicated to more recent certifications you've attained
• Add a description to your certificates or education, only if you deem this could further enhance your chances of showcasing your unique skill set

When listing your certificates, remember that it isn't a case of "the more, the merrier", but rather "the more applicable they are to the industry, the better".

Recruiters have hinted that these are some of the most in-demand certificates for it technician roles across the industry:

The top 5 certifications for your it technician resume:

• CompTIA A+ (A+) - Computing Technology Industry Association
• Cisco Certified Network Associate (CCNA) - Cisco Systems
• Microsoft Certified: Azure Fundamentals (AZ-900) - Microsoft
• Certified Information Systems Security Professional (CISSP) - (ISC)²
• Information Technology Infrastructure Library (ITIL) Foundation Certification - AXELOS

Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

• Perfecting the Education Section on Your Resume
• How to List GPA on Your Resume

Your it technician resume top one third: choosing between a resume summary or an objective

The top third of your resume is crucial, as recruiters might focus only on this section rather than reading the entire document. Therefore, it's important to carefully decide whether to include a resume summary or an objective.

• The resume summary encapsulates your most significant experiences, key achievements, and skills in the field. Ideal for candidates with substantial relevant experience, the summary previews what recruiters will find in the rest of your resume.
• The resume objective outlines your professional aspirations. It describes your career goals for the coming years and how you envision your role evolving in the prospective company. The resume objective is suitable if you have less professional experience and wish to emphasize various soft skills such as motivation, vision, and planning.

Explore some of the best examples of resume summaries and objectives from real-life professional resumes in the industry.

Resume summaries for a it technician job

• With over 5 years of hands-on IT support experience, adept in a wide range of technologies including network configuration, hardware troubleshooting, and security systems management. Earned a reputation for enhancing system efficiency by 30% at TechGrowth Solutions, seeking to leverage deep technical expertise to deliver high-quality solutions.
• Seasoned IT specialist with 7+ years of experience managing large-scale databases and cloud services at GlobalTech Inc. Successfully led the migration of company data to a secure cloud platform, resulting in improved data accessibility and a 20% reduction in overhead costs. Proficient in SQL, Python, and AWS services.
• Dedicated marketing professional eager to shift to IT technology, bringing a diverse skill set including strategic planning, data analysis, and digital content creation from 8 years in a fast-paced agency environment. Recently certified in network security and committed to applying this knowledge to safeguard digital assets.
• Experienced teacher transitioning into IT with superior communication and problem-solving skills honed over 10 years in education. Recently completed an intensive boot camp in software development and holds expertise in Java, C++, and HTML/CSS. Passionate about merging educational strategies with technological solutions to enhance user learning experiences.
• Eager to launch a career in IT, bringing an analytical mind and a strong foundation in computer hardware gained through a Bachelor's degree in Computer Science. Actively seeking an entry-level technician role to contribute to innovation with newly acquired skills in network configuration and cybersecurity analysis.
• Recent IT graduate with a vibrant enthusiasm for technology and a Bachelor's degree in Information Systems. Keen to leverage academic knowledge in practical settings, with a focus on growing expertise in software troubleshooting, user support, and preventative maintenance to ensure high-quality technical service delivery.

Extra it technician resume sections and elements

Creating a winning it technician resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

• Ensure your it technician resume uses a simple, easy-to-read format that reflects upon your experience and aligns with the role;
• Be specific within the top one-third of your resume (header and summary or objective) to pinpoint what makes you the ideal candidate for the it technician role;
• Curate information that is tailored to the job by detailing skills, achievements, and actual outcomes of your efforts;
• List your certifications and technical capabilities to demonstrate your aptitude with specific software and technologies;
• The sections you decide on including on your it technician should pinpoint your professional expertise and personality.

Looking to build your own IT Technician resume?

• Resume Examples

Should You Include A Job Shadowing On Your Resume?

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Entry-Level IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Entry-Level IT Support Specialist
• IT Helpdesk Analyst
• IT Technician
• IT Support Analyst

Get advice on each section of your resume:

Jump to a resource:

• Entry-Level IT Support Specialist Resume Tips

Entry-Level IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., entry-level it support specialist resume sample.

As the name suggests, this professional is relatively new in the industry. You will most likely be coming in as an intern or junior professional and will assist or answer to a more senior member of the department. You may be assigned the easier or more mundane tasks, to begin with, as you prove your abilities. You will be required to have a strong I.T. educational background, and any extra I.T.-related certification would be very beneficial as well. Here is an impressive entry-level I.T. support specialist resume to draw from.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your entry-level it support specialist resume in 2024,    enhance your resume by pursuing certification..

Because you may have limited experience to impress recruiters with, impress them instead with your qualifications. Go the extra mile by not only having an I.T.-related degree but also pursuing I.T.-related certification. It shows recruiters your dedication to the profession and puts you above your competition.

   Quantify the value addition of your work.

If you are lucky enough to have experience already, you will want to show recruiters your value addition to your previous employers. An easy way to do this is to use numbers and metrics to show recruiters how many people you supported or how your work positively affected efficiency or the bottom line.

IT Helpdesk Analyst Resume Sample

It technician resume sample, it support analyst resume sample.

As a hiring manager who has recruited for IT Support Specialist roles at companies like Google, Microsoft, and Apple, I've reviewed hundreds of resumes. The best resumes that caught my attention and led to interviews had a few things in common. In this article, I'll share some of those tips that can help you create a strong resume for an entry-level IT Support Specialist position.

   Highlight your technical skills

As an entry-level IT Support Specialist, it's important to showcase your technical skills on your resume. This includes your knowledge of:

• Operating systems like Windows, macOS, and Linux
• Hardware components like motherboards, RAM, and hard drives
• Networking concepts like TCP/IP, DNS, and DHCP
• Troubleshooting techniques and tools

Don't just list these skills; provide specific examples of how you've used them. For instance:

• Resolved 50+ hardware and software issues per week, including troubleshooting blue screen errors, replacing faulty RAM, and configuring network settings
• Set up and maintained 20 Windows 10 workstations, ensuring 99% uptime

   Emphasize your customer service experience

IT Support is not just about technical skills; it's also about providing excellent customer service. Highlight any customer-facing roles you've had, even if they weren't in IT. For example:

• Worked as a retail sales associate, assisting 50+ customers daily and receiving 95% positive feedback on customer surveys
• Volunteered at a local library, helping patrons troubleshoot basic computer and printer issues

Avoid simply listing 'customer service' as a skill without providing context:

• Customer service skills
• Good with customers

   Include relevant projects and certifications

As an entry-level candidate, you may not have much professional IT experience. However, you can still showcase your skills and passion for the field by including relevant projects and certifications on your resume. For example:

• Built a gaming PC with custom water cooling, demonstrating knowledge of computer hardware and assembly
• Completed the CompTIA A+ certification, covering hardware, networking, troubleshooting, and more

Don't include projects or certifications that aren't relevant to IT support, such as:

• Designed a website for a friend's business
• Certified in graphic design

   Tailor your resume to the job description

Every company has different needs and priorities for their IT Support Specialists. Tailor your resume to the specific job you're applying for by:

• Using keywords from the job description, such as specific technologies or skills mentioned
• Highlighting experiences and projects that are most relevant to the role
• Customizing your resume summary or objective statement to the company and position

For instance, if a job description emphasizes experience with cloud technologies, you could include a project like:

• Migrated 500GB of data from on-premises servers to AWS, reducing costs by 30% and improving data accessibility

   Use metrics to quantify your impact

Whenever possible, use numbers and metrics to quantify your achievements and impact. This helps hiring managers understand the scale and significance of your contributions. For example:

• Resolved an average of 30 support tickets per day, with a 95% customer satisfaction rating
• Implemented a new ticketing system that reduced average resolution time by 25%
• Created a knowledge base with 50+ articles, reducing support requests by 20%

Avoid vague or unquantified statements like:

• Resolved many support tickets daily
• Improved customer satisfaction
• Created a knowledge base

   Highlight your problem-solving skills

As an IT Support Specialist, your primary role is to solve problems for users. Emphasize your problem-solving skills by including specific examples of how you've troubleshot and resolved issues. For instance:

Investigated and resolved a complex network connectivity issue affecting 50+ users by identifying a faulty switch and implementing a workaround, restoring connectivity within 2 hours

Avoid generic statements that don't demonstrate your problem-solving process:

Solved problems for users

By highlighting your technical skills, customer service experience, relevant projects, and problem-solving abilities, you can create a compelling resume that stands out to hiring managers and increases your chances of landing an entry-level IT Support Specialist role.

Writing Your Entry-Level IT Support Specialist Resume: Section By Section

  summary.

While a resume summary is optional, it can be a valuable addition for entry-level IT support specialists. A well-crafted summary allows you to provide context and highlight key qualifications that may not be immediately apparent from your work history. This is particularly useful if you are transitioning into IT from another field or have limited professional experience.

However, it's essential to avoid using an objective statement, as these are outdated and focus on your goals rather than the value you bring to the employer. Instead, use the summary to showcase your most relevant skills, experiences, and achievements tailored to the IT support specialist role.

To learn how to write an effective resume summary for your Entry-Level IT Support Specialist resume, or figure out if you need one, please read Entry-Level IT Support Specialist Resume Summary Examples , or Entry-Level IT Support Specialist Resume Objective Examples .

1. Highlight your technical skills and certifications

As an entry-level IT support specialist, emphasizing your technical skills and certifications is crucial. Hiring managers want to know that you have the foundational knowledge and abilities to excel in the role. Use your summary to showcase your proficiency in key areas such as:

• Operating systems (e.g., Windows, macOS, Linux)
• Networking and troubleshooting
• Hardware and software installation and configuration
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation)

Here's an example of how to effectively highlight your skills and certifications:

CompTIA A+ certified IT support specialist with a strong foundation in troubleshooting, hardware and software installation, and network configuration. Proficient in Windows and macOS environments, with experience providing remote and on-site technical support to diverse user groups.

2. Demonstrate your customer service and communication abilities

In addition to technical skills, IT support specialists must possess excellent customer service and communication abilities. Your summary should touch on your experience or aptitude in these areas, as you'll be interacting with users who may have varying levels of technical knowledge.

Avoid simply listing soft skills like "excellent communication skills" or "customer-focused." Instead, provide concrete examples or outcomes that demonstrate these abilities:

• Strong communication and interpersonal skills
• Proven ability to provide exceptional customer service

Instead, try something like:

• Experienced in translating complex technical concepts to non-technical users, ensuring clear understanding and resolution of issues
• Consistently praised by users for patient, empathetic approach to problem-solving, resulting in high customer satisfaction ratings

  Experience

The work experience section is the heart of your resume. It's where you show hiring managers that you have the right experience for the job. When writing your work experience section, focus on your achievements and results rather than just listing your responsibilities.

Here are some tips to help you write a strong work experience section for your entry-level IT support specialist resume:

1. Highlight your technical support experience

Employers want to see that you have experience providing technical support. If you have worked in a help desk or technical support role, make sure to highlight this experience in your work experience section.

For example:

• Provided technical support to 50+ users daily, troubleshooting issues with hardware, software, and network connectivity
• Resolved 90% of user issues on first contact, reducing ticket escalation and improving user satisfaction

If you don't have direct technical support experience, look for other experiences where you provided customer service or solved problems. For example:

• Assisted customers with product selection and troubleshooting as a retail sales associate
• Developed and implemented a new inventory management system as a warehouse worker, reducing stockouts by 25%

Use numbers and metrics whenever possible to quantify your achievements. Employers love to see concrete evidence of your skills and impact.

2. Showcase your technical skills

As an IT support specialist, you need a strong foundation in various technologies. Use your work experience section to showcase the technical skills you have developed.

Some examples:

• Configured and maintained Windows 10 and Mac OS X workstations for 200+ users
• Administered Office 365 and Google Workspace accounts, ensuring proper user access and security
• Supported iOS and Android mobile devices using MDM solutions like AirWatch and MobileIron

Be specific about the technologies you have used, and include any relevant certifications or training.

Tailor your technical skills to the job description. Use the Targeted Resume tool to check if your resume includes the right keywords and skills for the job.

3. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that demonstrate your skills and achievements. Avoid generic phrases like "responsible for" or "participated in."

Good action verbs for an IT support specialist include:

• Troubleshot
• Administered
• Implemented
• Responsible for troubleshooting user issues

Instead, write:

• Troubleshot and resolved user issues with hardware, software, and network connectivity

Use varied action verbs throughout your work experience section to keep it engaging and highlight different aspects of your skills and experience.

4. Highlight your achievements and impact

Employers want to know not just what you did, but how well you did it. Use your work experience section to highlight your achievements and the impact you had in your previous roles.

• Provided technical support to users
• Provided technical support to 50+ users daily, achieving a 95% customer satisfaction rating and reducing ticket resolution time by 30%

Quantify your achievements whenever possible, using metrics like:

• Number of users supported
• Percentage of issues resolved on first contact
• Average ticket resolution time
• Customer satisfaction ratings
• Cost savings or productivity improvements

If you're having trouble quantifying your achievements, the Score My Resume tool can help. It analyzes your resume and provides feedback on how to improve your use of metrics and achievements.

  Education

The education section of your resume is an important part of your application for an entry-level IT support specialist position. It's where you show the hiring manager that you have the knowledge and skills needed to do the job. Here are some tips to help you write a strong education section.

1. List your degrees or diplomas most relevant to IT support

If you have a degree or diploma that's related to IT support, make sure to list it first. This could be a bachelor's degree in computer science, information technology, or a related field. If you don't have a degree, you can list relevant diplomas or certificates you've earned.

Here's an example of how to list your education:

Bachelor of Science in Computer Science University of ABC, Anytown, ST Graduated: May 2022

2. Include relevant coursework, projects or skills gained

If you're a recent graduate or have limited work experience, you can boost your education section by listing relevant coursework, projects, or skills you gained during your studies. This shows the hiring manager that you have hands-on experience with the technologies and concepts used in IT support.

• Relevant coursework: Network Administration, Database Management, Cybersecurity Fundamentals
• Senior project: Developed a ticketing system for the university's IT department using Python and MySQL
• Skills gained: Troubleshooting, technical support, Windows Server, Active Directory, TCP/IP

3. Keep the education section short if you have extensive experience

If you have several years of IT support experience, you don't need to go into a lot of detail in your education section. Just list your degree, school name, and graduation year. The focus should be on your work experience instead.

Here's an example of what not to do:

Bachelor of Arts in English Literature University of XYZ, Somewhere, ST Graduated: May 2005 Relevant coursework: Creative Writing, British Literature, Literary Theory, Shakespeare Senior thesis: An analysis of themes in the works of Jane Austen

Instead, keep it short and simple:

B.A. English Literature, University of XYZ

  Skills

The skills section of your resume is one of the most important sections that hiring managers and recruiters look at. It's a quick way for them to see if you have the specific skills they need for the role. When writing your skills section, be strategic and thoughtful about what you include.

Here are some key tips to keep in mind as you write your skills section for an entry-level IT support specialist position:

1. Understand how applicant tracking systems work

Many companies use applicant tracking systems (ATS) to automatically scan resumes for specific keywords related to the job. If your resume doesn't contain enough of the right keywords, it may never make it to a human reviewer.

To make sure your resume gets past the ATS, carefully review the job description and include relevant skills and keywords in your skills section. For example:

Operating Systems : Windows 10, macOS, Linux Networking : TCP/IP, DNS, DHCP, VPN Troubleshooting : Remote desktop, command line, ticketing systems

Use a tool like Resume Worded's Targeted Resume to analyze your resume against a specific job description. It will tell you exactly which skills and keywords you're missing so you can optimize your resume accordingly.

2. Focus on technical skills and tools

As an entry-level IT support specialist, hiring managers will be looking for specific technical skills and knowledge. Focus your skills section on hard skills, tools, and technologies relevant to the job.

Avoid listing soft skills like "communication" or "problem-solving." While important, these are better demonstrated through your work experience. Instead, emphasize skills like:

• Network troubleshooting
• Security best practices
• Specific operating systems, tools, and ticketing systems

Unsure if your technical skills are up to par? Run your resume through Score My Resume for instant feedback on your skills section and other key areas hiring managers care about.

3. Organize skills into categories

Grouping your skills into categories can make your skills section easier to read and highlight your expertise in different areas. Common categories for IT support might include:

• Operating Systems
• Customer Service

Under each category, list your specific skills in a comma-separated format. For example:

Operating Systems : Windows 10, Windows 7, macOS, Linux, iOS, Android

Keep your skills section skimmable by using short phrases rather than complete sentences. Recruiters should be able to quickly scan and understand your proficiencies.

4. Tailor skills to the job description

One of the biggest mistakes job seekers make is using the exact same resume to apply for different positions. If a skill isn't relevant to the specific job you're applying for, leave it off.

Compare these two examples:

Skills : Technical support, Linux, Photoshop, team player, Microsoft Office, creative problem-solving, phone etiquette, Windows, dog grooming

Technical Skills Operating Systems : Windows 10, Windows 7, Linux, macOS Networking : TCP/IP, DNS, DHCP, Cisco routers Tools : ServiceNow, Zendesk, Jira, Splunk Customer Service Skills Technical support Troubleshooting Phone and email etiquette

The first example contains irrelevant and vague skills, while the second is tailored to an IT support role.

Avoid listing outdated technical skills that may make recruiters question if your knowledge is current. Skip anything more than 10 years old unless it's still widely used in the industry.

Skills For Entry-Level IT Support Specialist Resumes

Here are examples of popular skills from Entry-Level IT Support Specialist job descriptions that you can include on your resume.

• Service Desk
• Information Technology
• Computer Hardware
• Web Development
• IT Hardware Support

Technical Support

Skills word cloud for entry-level it support specialist resumes.

This word cloud highlights the important keywords that appear on Entry-Level IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cloud engineer.

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Resume Guide: Detailed Insights From Recruiters

• IT Specialist Resume Guide & Examples for 2022

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•  Get a resume score compared to other Entry-Level IT Support Specialist resumes in your industry.

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Entry-Level IT Support Specialist Resumes

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• Template #5: IT Support Analyst
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How to make a professional IT technician resume?

[ Click here to directly go to the complete IT Technician resume sample ]

But when it comes to writing a job-winning resume, your IT skills may not be enough to pull you through the hiring process.

You need more than just your IT skills to stand out as the most suitable applicant for the IT Technician job. You need to replicate your off-paper IT skills on paper too. Only then will you be considered a serious contender for your target job.

Our IT Technician sample resume attached below is to help you see how a professionally curated resume should look like:

• Cisco Certified Network Associate (CCNA) | Cisco | Mar '18
• CompTIA A+ Certified | CompTIA | Mar '17
• Instituted the installation and configuration of hardware & software components to ensure usability and functionality
• Maintained hardware performance, network connectivity , and ensured electrical safety standards are met
• Upgraded the entire system to enable compatible software on 200+ computers & repaired/ replaced damaged hardware
• Troubleshot hardware & software issues , performed system upgrades to improve overall performance by 17 %
• Installed & upgraded anti-virus software to ensure 100% security at the user level
• Performed tests & evaluations on new software & hardware and conducted daily backup operations
• Provided technical support & assistance to 300+ users for being the first point of contact for error reporting
• Diagnosed hardware/software issues , documented their findings and aided in formulating a strategy to fix it
• Assisted 50+ employees to troubleshoot hardware/software issues and conducted daily network backup operations
• Helped the IT team of 25 with installation, configuration and ongoing usability of system hardware & software
• Corroborated functionality of hardware & software components & offered operations & systems support to IT personnel
• GPA: 4.5/5.0
• Languages : English, French and Spanish

We have curated this IT Technicial Resume Guide to help you achieve this.

Take a look at the brief overview of our 2022 IT Tech resume Blog:

• Create your resume using a reverse-chronological format. It can help you highlight the trajectory of your career effectively.
• Highlight both your functional skills and technical IT technician skills using a separate sections in your resume.
• Give an insight into your career highlights & achievements using a perfect IT technician resume objective or summary.

In addition to this, we have included IT technician resume examples, IT technician resume samples, and a complete IT technician resume template to help you learn the art of resume-writing most effectively.

To get in-depth knowledge on how to write a resume for IT technician, keep reading.

In this guide, you will also learn:

• What to avoid and list in an IT lead technician resume that can make you stand out.
• How to highlight your IT technician skills in your IT field technician resume.
• How to optimize suitable keywords for computer technician resume.
• How to give an overview of your resume through an IT technician resume summary.
• How to create an entry level IT technician resume with no work experience.

For every resume related services, Hiration's Online Resume Builder is here to provide you with professional assistance.

It is a huge library of it tech resume examples and design templates that will make your job application easier.

Learn how to write the perfect resume for IT technician by following the below-given steps:

• Pick the right IT Technician Resume Format
• Include Distinct Sections to Organize your IT Tech Resume
• Start by Framing your IT Technician Resume Header

Draft a Flawless IT Technician Professional Experience Section

Provide the details of your education in the it technician resume, highlight your it technician resume skills.

• Write the perfect IT Technician Resume summary

Use Hiration’s Services to create the perfect IT Technician Resume

Who is a it technician.

[ Back to Table of Content ]

IT Technicians are technical professionals who are responsible for maintaining computer systems and network systems in an organization.

The rsponsibilities of IT Technicians includes:

• Assembling PC hardware
• Installing softwares
• Check & repair computer hardwares
• Oversee the local network and virtual systems
• Installing antivirus softwares and ensuring secuirty and privecy
• Maintaining computer hardware spare parts
• Aiding the company employees in resolving computer problems.

According to the US Bureau of Labor Statictics, the IT technician or computer support specialist jobs will see a 8% growth in jobs from 2019-2029.

And, you need to have the best IT Technician resume to apply for the best IT technician job.

IT Technician Salary

• BLS : $55,510 per year
• Indeed.com : $74,322 per year
• Salary.com : $53,982 per year

Pick the Right IT Technician Resume Format

A resume is more than a document.

It can be considered as a tool that can be used as a source of marketing yourself as a professional who is willing to contribute towards the higher goals of a company or an organization.

So the bottom line is that a resume is a medium through which you can communicate the background of your work, professional skills, and the details of your educational qualification.

Hence you need to highlight all your details in the most suitable resume format described below:

Reverse-Chronological: The best format to curate your resume is the reverse-chronological resume format. It highlights your most recent and relevant job profile upfront and makes it easier for the recruiters to recognize your potential. It is the best resume format to communicate the highlights of your career trajectory.

Functional : This format is most suitable for job-hoppers, freshers, and people looking for a change in the field of their professional work. But avoid using this resume format if you do not belong to any of these categories.

Combination : Use this format if you have 15-20 years of work experience to highlight. It can help you highlight your experience in different fields of work without affecting the relevance of your career trajectory.

If you are in a dilemma, Hiration can help you pick the most suitable resume format.

Or you can simply get your existing resume reviewed by our resume experts to make it recruiter friendly.

Include Distinct Sections to Organize your IT Techn Resume

A resume is broken down into different sections to highlight all the distinct aspects of your professional details.

The right resume sections can help you curate the perfect it field technician resume.

Here is a list of all the traditional sections that should be included in your IT field technician resume:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

The following sections are optional and you can include them in your professional IT field technician resume whenever deemed necessary:

• Certifications (if any)
• Additional Information (if any)
• Awards & Recognitions (if any)

To curate the most suitable sections in a resume, go through Hiration's 2022 Guide .

You can also visit Hiration’s Online Resume Builder to create a shortlist worthy IT lead technician resume.

Start by Framing Your IT Technician Resume Header

If you want to be noticed by the recruiters or potential employees, label your resume the right way.

Write your name at the topmost part of your IT field technician resume using the largest font size of 16-20 font size .

It can make it easier for the recruiters to keep track of your resume because your name gives your resume a unique identity and keep you apart from any other average resume.

Hiration’s 2022 Guide To Writing The Perfect Resume Header has all the details for curating the perfect resume header.

Here is our IT technician resume sample displaying an ideal resume header:

IT Technician Resume: Personal Information

There is no point in giving out your IT support technician resume for job-applications if you do not provide your contact details.

It is so because without your contact details the recruiters will have no means to communicate with you for any likely shortlist. And you may miss the chance of landing your dream job.

To avoid such issues always provide your personal information.

A professional resume's personal information section should contain the following details:

• Contact Number: Mention your functional contact number via which the recruiters can contact you.
• Email Address : Give out your official email that does not have any fancy name. An official email address should have your real name to keep it professional.
• Current Location: Mention your current location in the right way. For instance, if you are applying for a job abroad, just mention your state and country. But if you are looking for a job within your country, mention your current city and state of residence.

Additionally, you can also provide the links to your:

• LinkedIn profile link.
• Link to an online portfolio.

To learn more on how to curate your personal information section in a resume, read Hiration's 2022 Guide: Contact Details .

The IT technician resume sample given below is provided to help you how an ideal personal information section is curated in an IT technician entry level resume:

Our Online Resume Builder can assist you in putting together an impeccable resume for IT support technician.

IT Technician Resume: Profile Title

Every job profile has a specific set of roles and responsibilities that needs to be executed in a specific way.

So it requires someone qualified to shoulder the responsibilities that come along with it.

"With great power comes great responsibilities." And it applies to your job profile as well.

Always mention the accurate profile title that identifies you according to the level of professional status that you hold.

Use the second largest text in your resume ( 14-16 font size ) to frame your profile title.

Your profile title should ideally look like the IT technician resume sample given below:

Our AI-powered Resume Review Service is built to review your resume within minutes of uploading it on our tool!

The professional experience section communicates the following details to the recruiters:

• Your past and/or current employers.
• The duration of each employment.
• Your job profile in each organization.
• Your day-to-day roles & responsibilities.

Since it takes up most of the space in your professional IT technician resume you need to make the most out of it by curating it in the best way.

The three elements that can enhance your professional experience section is discussed below:

STAR Format

• Frame Points

Bucketing & Bolding

To write action-oriented statements that best describes your professional duties, achievements, and contributions use the STAR format:

STAR format describes the following points:

• Situation: The s ituation, backdrop, or context of your contributions.
• Task: The actual t ask that was assigned for you to perform.
• Action: The strategy you put into a ction to execute the task assigned to you.
• Result: The r esult of your action as an achievement figure.

Framing Points

Simply writing down your professional experience is a waste of your time and the recruiters may find it unnecessary to go through your resume for IT support technician.

If you want to be recognized as the most eligible applicant for the targeted job profile you need to stand out as one.

Look at the two it tech resume examples given below to understand the impact that framed points can have on your resume.

IT Technician Resume Example 1

" As an IT Technician in the previous organization, I was assigned the task to upgrade the systems and in the process, I successfully enhanced the overall performance by 15%. I was also responsible for installing and upgrading anti-virus to ensure 100% security for all the users. Effectively conducted tests and evaluations for new software/hardware as required and also maintained backup operations. Efficiently provided technical assistance to 200+ users as the first point of contact for error reporting."

IT Technician Resume Example 2

Performed upgrades for the systems to enhance overall performance by 15% Installed & upgraded anti-virus to ensure 100% security for the users Conducted tests & evaluations for new software/hardware and maintained backup operations Provided technical assistance to 200+ users as the first point of contact for error reporting

Framing Points: Analysis

The two IT technician resume examples provided above highlights the following points:

• It is overwhelming for the recruiters to go through a lengthy paragraph and read about your work experience. The main highlights of your work are not easy to recognize and hence it may fail to communicate your potential to the recruiters.
• On the other hand, using bullet points to frame your work experience is easy to read and makes your statements on point. It is easier to read and understand which makes it effective in making the recruiters recognize your potential.

In conclusion, you should always use bullet points and frame one-liner points to effectively communicate your professional work experience to the recruiters.

Now let us discuss how you can enhance your framed points by applying bucketing and bolding in your work experience statements.

Look at the two IT technician resume examples give below to understand how it can be achieved.

Instituted the configuration of hardware & software components to ensure the functionality Ensured the network connectivity and maintained electrical safety standards Upgraded the entire system to enable compatible software on 200+ computers & repaired/replaced damaged hardware Improved overall performance by 15% by upgrading system and troubleshooting hardware & software issues Installed the latest anti-virus software and ensured 100% security for the user

Hardware/Software Installation Instituted the configuration of hardware & software components to ensure the functionality Ensured the network connectivity and maintained electrical safety standards Upgraded the entire system to enable compatible software on 200+ computers & repaired/replaced damaged hardware Troubleshooting & System Upgrade Improved overall performance by 15% by upgrading system and troubleshooting hardware & software issues Installed the latest anti-virus software and ensured 100% security for the user

Bucketing & Bolding: Analysis

Both the IT technician resume examples are describing your work but both examples are highlighting them in different ways.

The IT technician resume examples given above are describing your work in the following ways:

• The framed points are clear to read but it is not enough to get on the radar of the recruiters. The framed one-liner is no doubt easy to read but it may not be enough if you want to communicate your professional work in the most effective way.
• Your framed points are enhanced once you create unique buckets and list all the familiar points under the relevant heading. And bolding makes it more prominent for the recruiters to recognize the highlights of your career.

Hence, applying bucketing and bolding makes your professional experience statements easy to read and comprehend.

Get more details on how to frame your professional experience section by going through Hiration's 2022 Guide on how to compose the work experience in your resume .

IT Technician Resume Sample for Professional Experience

Here is a sample of IT technician resume showcasing how an ideal professional experience section can be framed:

IT Technician Resume Keywords

The ATS (Applicant Tracking System) is used by almost every recruiter to filter through hundreds and thousands of resumes. It can pick those resume that has suitable keywords.

Therefore, you need to keyword optimize your IT technician resume to rank high on the ATS.

Pick all the relevant and suitable keywords used by the recruiters in the job listing and highlight them in your resume.

Do not clutter your resume with unnecessary keywords as it is will only waste precious space in your IT support technician resume.

Once you get through the ATS, your resume can get closer to being shortlisted by the recruiters.

Provide the details of your academic qualifications in your resume to boost the chances of being shortlisted by the recruiters.

It makes the recruiters recognize you as an educated applicant and validates your knowledge of the required course of study relevant to the targeted job profile.

In addition, it can also provide you with benefits for career promotion and help you achieve your end goals.

The following details should be provided in an ideal education section of your entry level IT technician resume with no work experience:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrollment and graduation dates in the month & year format.

An exhaustive guide is available on Hiration's 2022 Guide on how to list education on your resume .

Refer to the sample of it technician resume presenting the ideal education section in your resume:

IT Technician Resume: Certifications

Provide the details of your certifications to enhance your resume.

A certified professional has an advantage in being recognized by the recruiters as a suitable applicant.

Provide the following details in your certifications section:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Learn more about certification in a resume by going through Hiration's 2022 Guide on listing certifications on a resume .

Refer to our IT technician resume sample given below to understand how an ideal certifications section for your resume can be framed:

Create an impeccable resume from our Online Resume Builder and raise your chances of being shortlisted by recruiters.

An IT Technician is required to possess a distinct set of both functional skills and technical skills.

Now, you need to remember that the most effective way to create a IT technician skills resume is by creating a separate section for both types of skills.

Doing so makes it easier for the recruiters to recognize you as the right applicant who is suitable for the targeted job profile.

You can also optimize suitable keywords for IT technician skills resume and rank high on the ATS.

Read Hiration's 2022 Guide on how to add skills to an IT technician entry level resume and learn more about the perfect skills section.

Our sample of IT technician resume is provided below to help you frame your IT technician skills effectively:

Conclude your IT Technician Resume with a suitable Summary/Objective

IT Technician Resume Summary

The last step to complete your perfect IT tech resume is by composing a IT technician resume summary.

If you have more than 3 years of professional work experience, you need to compose a resume summary to give an overview of your resume.

A resume summary gives the recruiters an insight into your resume and makes them recognize your potential even before going through your entire resume.

Pick the highlights of your career and add them to your IT support technician resume summary. You can also add some skills along with your achievements and contribution to an organization.

Try to maintain a limit of 3-5 lines to compose an effective IT technician resume summary.

Resume Summary Guide has all the guides to help you create a suitable IT Technician resume summary.

An ideal resume summary should look like the IT technician resume sample provided below:

Meanwhile, you can go to Hiration's Online Resume Builder and get professional assistance to build a resume that can help you land your dream job.

Our state-of-art resume builder is here to assist you in creating the perfect resume that can take you a step closer to your dream job.

Visit our Online Resume Builder and explore all the best offers we have for you.

Resume Review Service

Upload your existing resume on our tool and get it reviewed by experts and professionals.

Your resume will be scanned in compliance with the parameters listed below:

• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Compliance with industry norms
• Scope of Conversion
• Performance Assessment
• ATS Compliance
• Global Compatibility
• Resume Formatting (font, margins, the order of sections, etc.)

Online Resume Builder

Here is a list of the resources that come with our Online Resume Builder :

• 100+ pre-filled resume templates
• LIVE resume Score
• LIVE resume editor
• JD-resume matcher
• Intuitive text recommendations
• 25+ resume designs
• Full rich-text editor
• 1-click design change
• A sharable link
• Option to save unlimited resumes

Our Online Resume Builder has all the required features and more to elevate the quality of your resume.

Key Takeaways

• The best resume format can enhance the effectiveness of your resume so make sure that you frame your resume using the most suitable resume format.
• Do not write "CV" or "Resume" to label your resume and provide only the personal details that are required.
• Describe your work experience in one-liner points and list them under suitable buckets to make it easy for recruiters to read and comprehend.
• Optimize keywords for computer technician resume to rank high on the ATS.
• Mention your educational qualification and certifications to add value to your resume.
• Create separate section for your technical and key skills on an IT technician entry level resume.
• Compose a suitable resume summary to give an recap of your IT support technician resume.

We have come to the end of our blog but it is time for you to start framing your resume.

Make use of all the IT Technician resume examples and IT Technician resume samples that we have listed in this blog to help you in writing the perfect computer IT technician resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Entry-Level IT Support Technician Resume Sample (No Experience)

Whether you have just finished your education and entering the practical world for the first time or you are changing your career, it is important to write a compelling resume for the IT Support Technician position.

Writing a resume is the first step to finding an entry-level IT Support Technician position.

When applying for a job with no relevant experience in hand, create a resume that gives emphasis to your education and transferable IT skills , rather than your employment history.

See the different sections and phrases of this sample to get help in writing your resume. Feel free to modify it as per your needs.

See also : IT Cover Letter No Experience

IT Support Technician Resume No Experience

Arnold Schewps 8 Willow Avenue Takoma Park, MD 66666 (000) 555-8594 [Email]

OBJECTIVE Looking for an IT Support Technician position with Atech utilizing skills in the IT field in order to contribute to the company’s success.

EDUCATION BS Degree in Computer Science  Maryland State University, Takoma Park, MD – 2022 GPA 3.54 / 4.00

STRENGTHS • Good understanding of deployment procedures of desktops, servers, and other related equipment. • Demonstrated skills in troubleshooting hardware and software problems. • Good understanding of setting up computer equipment and operating systems. • Proficient in reading, understanding, and applying techniques from manuals. • Prudent understanding of electronic newsroom systems, traffic, on-air automation systems, and HD production systems. • Hands-on experience in ticket resolution techniques and personal limitations. • In-depth knowledge of smartphones and ability to deploy hardware for the same.

RELEVANT SKILLS • Strong computer analytic skills • Proficient in Windows XP and Windows 10 • Extremely proficient in Windows networks and server environments • Thorough understanding of Active Directory • Detail oriented with the ability to multi-task

VOLUNTEER EXPERIENCE Worked as a volunteer at the IT Conference held in Seattle to promote embedded system projects

EXTRACURRICULAR  ACTIVITIES • President of the school IT club • Member of the school football and baseball teams • Performed TA and computer lab assistant duties

Additional Resources

• IT Support Technician Interview
• Entry Level Computer Technician Cover Letter No Experience
• Entry-Level PC Technician Resume No Experience: Sample, Guide
• Computer Hardware Technician Resume (Less or No Experience)
• Desktop Support Technician Resume Sample & Guide

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IT Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Performing fast and efficient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
• Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations
• Create & manage users, computer accounts and their access to network resources in Active Directory
• Perform network management to include allocating, deploying, coordinating and monitoring of customer systems
• Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports
• Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems
• Assist users with backing up computer data on network file shares or CDRW drives
• Support facility infrastructure and network hardware cabling
• Assist users with backing up computer data on network file shares or external media
• Responsible for providing Tier II computer desktop support to field locations in accordance with established policies and procedures
• Provide on-site support and troubleshooting of network equipment – router, switch and firewalls
• Responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures
• Assist employees via telephone, email, helpdesk tickets, and in-person requests
• Installation and support for game development consoles
• Working with Corporate IT to resolve issues
• Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment
• Manage physical stock and inventory
• Work with third party companies and Blizzard’s partners to resolve issues
• Creating and supporting user accounts & maintenance
• Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner
• Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
• Basic knowledge of Windows XP Professional
• Demonstrates strong computer skills including a good working knowledge of MS Office
• Strong knowledge of Microsoft Office suite software
• Good time management skills with ability to prioritise effectively and work to deadlines
• Knowledgeable of networking fundamentals
• Being good with difficult callers and good customer care skills
• Strong demonstrated knowledge of and experience with Windows desktop Operating Systems and Mac OSX
• Strong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

15 IT Technician resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it technician resume examples & samples.

• Serve as first point of contact for desktop computer hardware, software, printers and Active Directory users and groups
• Work with users to resolve issues as they arise
• Administration of network resources across all departments
• Monitor health of critical computer systems
• Maintain up-to-date documentation of computer systems
• Interface with vendors to resolve issues
• Provide basic software training to users
• Microsoft Server and Windows 7 certification is a plus
• Experience with LAN administration
• Knowledge of Cisco switches
• Experience with Avid Interplay

Junior IT Technician Resume Examples & Samples

• Practical knowledge and problem-solving strategies
• Able to work with senior management level and international business
• Working knowledge MAC OS and Outlook email

Entry Level IT Technician Resume Examples & Samples

• Troubleshoot technical issues reported via phone and helpdesk email system
• Troubleshoot any hardware / software issues in a efficient and timely manner
• Logs calls into the helpdesk system, assigning priority level and follow up
• Determines high priority calls as deemed necessary and ensures high priority attention
• Escalate high priority issues reported using established guidelines
• Take on misc projects in addition to regular helpdesk tasks
• Document the various Helpdesk procedures into the various support knowledge bases
• Excellent written, oral, and interpersonal communication skills
• Highly self-motivated, self-directed, and attentive to detail
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Able to work in a team-oriented, collaborative environment
• Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
• Ability to learn quickly, and adapt to new situations and new scenarios
• Strong orientation toward customer service
• Microsoft Office suite
• Microsoft Dynamics AX is a plus
• Experience with routers, switches, TCP/IP, networking
• Experience in troubleshooting LaserJet & thermal printers
• Experience with Microsoft AD & Exchange
• Experience with RFID Equipment
• Associates degree in Computer Information Systems/Computer Science or related field or or equivalent data center operations experience
• 2+ years of technical support experience in Data Center or office compute systems
• Experience with Linux/Windows Operating systems
• Experience with server and/or client hardware repair
• Experience with asset management and inventory systems
• Some manual labor involved; ability to lift and move equipment up to 50 lbs
• Availability to work extra hours when needed (including weekends)
• A+ or Network+ certifications a plus

Associate IT Technician Resume Examples & Samples

• Interact comfortably and professionally with colleagues and customers
• Install and maintenance of Windows and Mac OS
• Support IT needs for public Blizzard Entertainment events
• Move and replace hardware on a regular basis (e.g. PC’s, printers, monitors)

Senior IT Technician Resume Examples & Samples

• Strong problem solving, organization and analytical skills
• Outstanding people skills are crucial and ability to deal with big personalities
• Excellent verbal and good written communication skills
• Ability to prioritize and multitask in a fast paced growing environment

Field Service IT Technician Mumbai Resume Examples & Samples

• Installing and servicing equipment and software at customer sites
• Knowledge of router installations and networking topologies
• Experience with WAN/LAN infrastructure (cabling, cat5, rj45, rj48x, etc.)
• Knowledge and experience supporting Windows Operating Systems and Microsoft Office applications
• Arranging delivery and removal of equipment
• Administrative transactions
• Supporting the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient
• Ensuring that software licensing is adequate and not violated
• Assisting with the maintenance of technical drawings and descriptions of all networks and architecture
• Assisting with the Design and implementation of IT security-related systems and procedures
• Configuring routers, switches, and infrastructure hardware
• Assisting in backup procedures, access permissions, file serving, domains, and remote access
• Recommending software packages and/or technology services to facilitate the operation of the company
• Minimum of an associate’s degree in Computer Information Systems or related field required
• Minimum of 1 year of experience in this area, or combination of education and experience
• Microsoft Certified Technology Specialist (MCTS) Vista Certification or higher certification n
• Knowledge of Windows 7 or 8 and/or Certification in OSX
• Knowledge of Microsoft networking technologies
• Knowledge of Microsoft web service technologies
• Intermediate knowledge of Microsoft PC operating systems and office productivity tools
• Intermediate knowledge of computer hardware
• Ability to grow with the role as it evolves
• Self-motivated individual to ensure that deadlines and objectives are achieved in a timely fashion
• Good communication, time management and project management skills
• Administer, support and troubleshoot all studio hardware (computers, printers, monitors etc.) , software and network operating system
• Create & manage users, computer accounts and their access to network resources in Active Directory
• Install Windows 7 and all software packages remotely by using Microsoft deployment server SCCM
• Coordinate with Ubisoft Global Network Services (GNS) for IT infrastructure needs & IT related issues
• Deploy security software on all company’s computers e.g. Winmagic SecureDoc encryptions or Bitlocker for complete computer hard drive security
• Unbox and install PC hardware components such as graphics cards, SSD’s and HDD’s as part of PC deployment process
• Setup and Support conference rooms with Cisco Video Conference Systems, Polycom Phone, Projector, Projector Screen, TV, Audio system, and video surveillance system
• Manage hardware and software inventory and generated inventory reports for software licenses, hardware and network equipment
• Monitor and maintain technology to ensure maximum user support
• Train and provide recommendation for staff on existing technology
• Maintain current and accurate inventory of technology hardware, software and resources
• Research and make recommendations about purchase of technology resources
• Maintain log and/or list of required repairs and maintenance
• Perform other related duties as required by the Team Lead
• Minimum 1-2 years’ experience in user support (computer populations of 50 – 200+ users)
• In-depth technical experience with PC’s, laptops and tablets
• Excellent knowledge of Windows 7 or higher and Microsoft Office suite 2010
• Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and video boards
• Knowledge of MAC Hardware and OSX an asset
• Knowledge of scripts an asset (batch files, VBScript)
• A+, MCSE, MCSA, or MCP certification an asset
• Team spirit and able to work autonomously
• Ability to lift up to 30 lbs
• Ability to multi-task and manage stressful situations
• Offer on-site support to end users on hardware (workstation and printing) and standard softwares (Windows OS, office pack)
• Ensure Security team best practices application for workstation
• Ensure proper meeting room configuration
• Gather employee satisfaction through ticket survey
• Be proactive, identify and communicate potential improvement to its manager
• 2+ years of experience in technical support to end users
• Good dexterity and ability to perform manual labor
• Ability to work effectively in a fast paced changing environment
• Serve as firstpoint of contact for desktop computer hardware, software, printers and ActiveDirectory users and groups
• Work with users toresolve issues as they arise
• Administration ofnetwork resources across all departments
• Monitor health ofcritical computer systems
• Maintain softwarepatches and desktop/server Antivirus software
• Maintain up-to-datedocumentation of computer systems
• Interface withvendors to resolve issues
• Provide users withbasic software training
• Bachelor’s or Associate’s Degree in Engineering, Computer Science, or related field
• 1-2 years of prior help desk and customer service experience, preferably with a background in the architecture or engineering industry
• Strong knowledge and experience with Windows 7, 8 or 10; Microsoft Office 2013 and Office 365; Internet Explorer; and Outlook
• Knowledge and experience with Mac OS X in a corporate environment
• Knowledge of basic networking concepts and desktop troubleshooting
• Knowledge of VoIP-based telephones, and iPhone and Android mobile phones
• A+ Certification in desktop support
• Certification in Cisco, Windows Desktop or Server, Mac, VMWare, or ITIL
• Familiarity with using design tools like Adobe Creative Suite and Autodesk products (ex. Revit, AutoCAD, etc.)
• Experience with automation scripting such as KiXtart, PowerShell, batch file, and Robocopy

Senior AV / IT Technician Resume Examples & Samples

• Point person for integration and implementation of new AV and all technical tools/resources within the Briefing Center. Responsible for set up and tear down of Briefing Center equipment prior to and after engagements. Track and maintain updates and version changes to all AV and content management systems
• Work closely with other departments and vendors that support engagement operations (Facilities, IT, Security, outside vendors). Source and manage all supporting outside technical services to the Briefing Center
• Technical support for Board of Directors meetings and other executive engagements
• Ensure the briefing center meets expectations with regard to appearance, cleanliness, organization, functionality and overall quality experience
• Assist with the A/V logistics for the Innovation Center buildouts in other locations
• Technical skills focused on Audio Visual, content management systems and digital signage
• Knowledge and understanding of Crestron, Extron, Scalars and Digital Media systems
• Ability to support and interact with VIPs, Executives and Company leaders
• In-depth understanding of complex Audio / Visual implementations
• Understanding of briefing management process at a high level
• Attention to detail in all areas; spelling and writing are of particular importance
• Strong interpersonal and customer service skills
• Intermediate Microsoft Office Suite skills – Word, Excel, Outlook
• 5+ years supporting Windows PCs, Servers
• 3+ years supporting a user base >75 people
• 2+ years basic IP networking
• Able to follow defined procedure and processes
• Exhibits sound and accurate judgment and logical reasoning
• Troubleshoots and repairs existing personal computer software and hardware. Provides problem-solving support to organization's computer users by repairing problems reported through electronic mail or voice mail systems. Follows up on outstanding project issues
• Installs new and/or expands existing personal computer based software. Programs or selects suitable software to meet user requirements
• Prioritizes jobs and determines required software and hardware in conjunction with end users
• Consults with vendors regarding personal computer support issues
• Updates production computing database
• Receives parts, equipment, hardware, software, etc. and maintains inventory as necessary
• Understand your responsibility for health and safety in the workplace. Cooperate with OSHA MIOSHA inspectors. Wear the appropriate personal protective equipment. Follow all safety rules. Report unsafe conditions immediately. Report injuries, accidents, illnesses, near misses, property damage immediately. Will not remove or make ineffective any protective device such as a guard, light curtain, etc. Will not use or operate any machine or equipment that the employee is not trained to operate. Will not use or operate any machine or equipment in a manner that may endanger any employee including themselves
• Demonstrated knowledge of safety hazards in order to perform job duties safely and effectively
• Demonstrated good communication and interpersonal skills in order to work with users at various levels within the Company. Must be able to express technical idiom in a non-ambiguous manner
• Demonstrated ability to perform work, such as installation and repair, which may involve driving, lifting, bending, twisting, climbing, etc
• Demonstrated strong understanding of personal computer work stations and technologies to be able to install equipment and systems safely and effectively
• Associate's degree
• One year experience in personal computer repair; or equivalent preferred
• Communicating directly in person
• Communicating over the phone/remote sessions/chat to resolve issues
• Delivering standardized IT orientation and training to new and existing staff on existing or planned deployments/roll outs
• Coordinate and work with outside stakeholders to resolves issues or contribute to effective inter-organization collaboration
• SCCM software distribution
• OS Imaging/Re-imaging for trouble resolution and planned deployments
• Assisting/Maintaining accurate inventory of all software
• Assisting procurement of office funded software
• Account creation /disable /lock out /reset
• Setup and maintaining distribution lists and security groups (may require coordination with other IT staff)
• College diploma or university degree in a related field
• Minimum of 3 years experience directly supporting technology for end users (preferably in the AEC industry)
• Resolving technical issues remotely
• Understand capabilities and typical use of company’s application portfolio

IT Technician H/F Resume Examples & Samples

• TCP/IP and networking knowledge is mandatory
• Strong knowledge of current Microsoft Applications as Windows desktop Operating Systems, MS Office, Windows Server; MS Exchange and Active Directory
• Good Knowledge in Hotels application, such as PMS, POS, PBX, guest technology solutions
• Academic IT background with at least 3 years of recent experience in IT, preferably within the Hotel industry or similar business
• Be able to tailor technical language appropriately for the audience
• Proactively identify issues and propose potential solutions
• Staying in touch with latest innovations in IT
• Ability to work in a team but also independently
• Excellent level of spoken and written, German, English and French
• Good interpersonal skills and self-confident
• Guest oriented and service minded, with attention to quality
• Organized Methodical and solutions oriented
• A thorough and organized approach
• Coordinate IT projects from budget proposals, project planning & schedule, implementations, documentation and follow-up for hotels or as instructed by IT Management
• Coordinate new hotels opening including, offer and agreed in the IT service catalogue, present and approve proposals, define and manage the schedule plan, report and follow the evolution and be in charge of full IT solution implementation
• Rollout of new technologies as approved by AccorHotels
• Implement new hardware and software solutions, upgrades, testing and documenting the full changing management process
• Provide second level support to internal users and external helpdesks
• Create documentation for any new procedures
• Strong involvement in technologies for guest services
• Audit IT installations –hardware, software and company standards
• Setup networks, servers, workstations and laptops
• Extensive IT technical support skills with superior knowledge of operating systems and software
• Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required
• Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations
• Strong sensitivity for cultural differences and significant global acumen
• At least three years hands-on experience in enterprise IT infrastructure support and service delivery
• Ideally you will hold a Computing or engineering degree
• Professional technical certifications highly desirable
• Previous experience working in a global IT team highly desirable
• Experience working with SOW
• Knowledge of principles and processes involved in operating and supporting IT related functions at an overseas facility
• Must have the ability to be innovative and be an agent for change
• Expert communication skills to facilitate and disseminate information
• Must successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment
• Delivering on existing or planned deployments/roll outs
• Use P+W Service infrastructure services to log/resolve issues and further improve the collective knowledge base
• PC hardware, components and operating systems, and demonstrate technical proficiency and understanding of base operating systems and applications (Office, Acrobat Pro, Lync or Skype of Business, Adobe Creative Suite
• Must be and be perceived by staff as service oriented and effective in resolving end user issues
• Exhibit positive and effective communication skills and a natural desire to share knowledge in a collegial, collaborative and relevant fashion
• Must be open to and demonstrate learning new skill sets and advancing current skill sets
• Applicants must possess a working knowledge of PC hardware, components and operating systems
• Administration, security, installation, configuration, and troubleshooting of all site hardware and software
• Develop and maintaining documentation of all hardware, systems and software licensing
• Technical on site project assistance for installations and upgrades of property systems and hardware
• Communicate and enforce adherence to all company IT security standards, practices and requirements
• Technology implementer partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
• 2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment
• Good analytical and problem solving skills, effective strategic planning and organization, ability to multi-task and prioritize
• Self motivated and capable of working unsupervised
• Willing to have a flexible schedule – this job will require regular hours on the weekends
• Excellent communication and customer service skills. Ability to interact with hotel guests as required
• Hospitality/resort experience, familiarity with Springer-Miller Systems, Micros, Delphi, SpaSoft, etc
• Experience working in a compliant and audited IT environment (PCI-DSS, SOX, HIPAA, etc.)
• Working knowledge of Windows Servers/Clients, Active Directory, Group Policy, MS Office
• Experience in networking design and implementation
• Associates or Bachelor’s Degree in Management of Information Systems or related field
• Technical certifications a plus: MCSE, CCNA, CompTIA, A+, etc
• Basic user support and training on common systems (such as Microsoft office)
• Server disk space management
• ESX/VMWare Management
• SQL administration
• Work with other members of IT Shared Services to provide solutions to user issues
• Basic Network Troubleshooting and Support. Cisco support preferred

IT Technician Intern Resume Examples & Samples

• Provide support for all computers, printers, scanners and other peripherals as required
• Responsible for installing miscellaneous software as required
• Support IT issues with office and manufacturing systems (Level 1-2 Troubleshooting)
• Keep IT management up to date with local and system changes
• Desktop/Laptop setup, configuration, support and distribution
• Perform other duties as assigned by the plant leadership and the IT Region Leader
• Must be pursuing a Bachleors degree in IT or related program
• Required to have familiarity with software and hardware of Personal Computers and Network Servers
• Required to have familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
• Required to have familiarity with Microsoft Office Suite 2003, 2010 products
• Required to have familiarity with software and hardware of PCs and network servers
• Required to have a team player with the ability to work independently
• Required to have an ability to work with a diverse population and a demonstration of good interpersonal skills
• An Associate Degree is recommended for this position but not required
• A+ COMPTIA Certification is also recommended
• Setup, configure and maintain shop floor Manufacturing Execution Systems
• Setup, maintain and troubleshoot windows based servers (hardware and software)
• Setup, distribute and troubleshoot windows based computers (desktops/laptops)
• Configure, install and troubleshoot network hardware
• Configure, install and troubleshoot printers (laser and thermal)
• Support users with MS Office or other PC subjects in response to a Stratos Help Desk ticket
• Create and escalate support tickets using the Stratos Help Desk system
• Execute failover/failback of shop floor systems on a periodic basis
• Ensure backup systems are properly working
• Procure quotes for hardware, software and services
• Engage L2 or L3 support when beyond location support capability or access
• Work with other members of the IT organization to provide solutions to user issues
• Communicate daily with plant management. Be part of the plant management daily meetings
• Basic user support and training on common systems (such as Microsoft Office)
• Remote support skills required
• Must be able to travel (25%)
• Associates/Bachelor degree in Information Technology, applicable certifications, or 5 years experience in the function
• Excellent troubleshooting skills and understanding of when to escalate issues
• Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills
• Excellent customer service skills. Customer service skills training and experience in or out of IT preferred
• Experience in a production environment preferred
• Requires familiarity with Microsoft Operating Systems,and Microsoft Server Operating Systems
• Requires familiarity with Microsoft Office Suite
• Requires familiarity with software and hardware of PCs and network servers
• Cisco VOIP and Networking experience and/or training preferred
• Assist with hardware and software installation and reconfiguration
• Resolve basic hardware, network, and site reliability issues, escalating when appropriate
• Assist with development environment configuration and problem issues
• Assist with basic server network services configuration and management including: user account. management and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
• Assist with asset management and inventory control of workstations
• Assist with facilities management
• Assist with basic server network services configuration and management including: user accountmanagement and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
• College coursework to include: CSC 103, CPE 129, and CPE 229 required. Fundamentals of Computer Science III (or equivalent) preferred
• CSC/CPE 315 also preferred [Digital Design, Computer Design and Assembly Language Programming, Computer Architecture]
• Or an Associate’s degree with coursework in Computer Science or related technical field. Experience with Unix/Linux servers, Windows server and workstation environments, and knowledge of networking protocols, monitoring, and troubleshooting are all preferred
• Prepare documentation such as system specifications, network topology, physical rack elevation, operating instructions, technical manuals and power usage distribution
• Maintain Windows Active Directory, Group policies, OU design, DNS, DHCP support, RADIUS, network storage, and VMware infrastructure
• Maintain server room, racks, cabling, power monitoring and possible external generator support
• Maintain Access control, configuration and perform troubleshooting of network devices routers, L2 and L3 switches, Open Source firewalls, ASA firewalls
• Create and maintain user access, password resets
• Maintain anti-virus and anti-malware software
• Network Support end users, Windows laptops, network printers, video equipment
• Maintain physical inventory
• Analyze equipment and perform repair as needed
• Run physical network connections as needed
• Environmental monitoring of lab and server for HVAC issues
• Incident responses investigation
• Maintain backup of lab infrastructure
• Associate’s degree, trade school certification, or other verifiable training in a relevant technical field
• Bachelor’s degree in Computer Science, Engineering, or related discipline with an IT focus is preferred
• 3+ years of experience in a data center or equivalent technical training
• Solid foundation in managing Microsoft Active Directory to include, DNS, Group Policy
• Experience with LAN/WAN technologies and infrastructure
• Experience with Cisco IOS and programing routers a plus
• Ability to work on multiple projects and tasks simultaneously
• Experience working with VLANs, VTP domains and trunks
• Knowledge of network monitoring tools
• Some level of manual labor required including lifting heavy objects

AV Technician / AV / IT Technician Resume Examples & Samples

• Set up audio, video and lighting to meet requirements
• Work closely with the Conference and Banqueting team
• Committed to delivering high levels of customer service
• Preferable Bachelor Degree in IT related courses (Computer Science, Computer Applications, Computer Engineering, Information Technology, Telecommunications, etc.) or certificate in IT courses
• PC OS professional knowledge (Windows XP, Windows 7, …)
• Programming skills
• IT industrial networks professional knowledge (e.g. ethernet; profibus...)
• Administrative skills in patching, backup and antivirus protection of small computer domain
• SQL database maintenance (overview)
• PC Hardware professional know how
• Knowledge of HS&E requirements and procedures
• Technically oriented in automation
• Technical diploma or equivalent required
• PC programming knowledge
• Fanuc control systems
• Observes functioning of installed equipment to detect hazards, problems, and the need for service, repair and/or replacement of electrical, electronic and mechanical components
• Reads and understands electronic and electrical schematics
• Install computers and software as need in a manufacturing environment. Maintain all manufacturing systems and software in use at the facility
• Recommends changes in circuitry of installation specifications to simplify assembly and maintenance. Coordinate IS/IT projects related to the technology in use at facility
• Support the LAN and related hardware as needed by Corporate
• Required to maintain backups of programs from all electrical devices
• Understands and is able to trouble-shoot and repair computer-based controllers
• Can maintain and operate software systems related to plant security, access control, and video systems
• Has working knowledge of enterprise systems and can perform troubleshooting for user-related connection and access issues
• Sets up standard test apparatus or contrives test equipment and circuitry; conducts functional and operational tests to evaluate performance and reliability of prototype or production models
• Must be able to check newly installed equipment to evaluate system performance under actual operating conditions
• Troubleshoot hardware, software and network operating systems
• Be familiar with all hardware and software in use at the plant and be able to troubleshoot situations as needed
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Provide recommendations about accessing information and support
• Provide accounts and passwords as required for legacy systems and networks
• Identify and prepare hardware for disposal when appropriate
• Knowledge of PCs, LAN and computer technology
• Highly adaptable; must be able to work in a team environment
• Highly organized accurate and precise in work functions
• Min. 2 years of experience in a support call center or IT technical support position

Local IT Technician Resume Examples & Samples

• Good English skills (spoken and written)
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Good knowledge of printing materials
• Good knowledge of SMS, Active Directory
• Knowledge of multimedia equipment is an asset
• Scripting ability (batch files, VBScript, PowerShell) is an asset
• Knowledge of agile methodologies is an asset
• Mac OS X knowledge is an asset
• Great team spirit
• Develops understanding of business processes being supported by operational unit
• Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs
• Supports the organization’s project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues
• Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives
• Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings
• Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer
• Assesses issue and recommends alternative actions for incident and problem resolution
• Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines
• Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems
• Performs other related tasks as assigned
• Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training
• Basic aptitude for logical thinking and analytical processes
• Good communication skills, written and verbal and sharing of ideas
• Basic partnering and teamwork skills
• Performs assigned tasks with supervision; manages tasks within allotted time
• Serial tasking
• Working knowledge of Windows networking and operating system
• Working knowledge of Unix operating systems
• Ability to use Change Control and Problem Management software
• Work experience with IT support, PC/LAN and other related hardware/software
• Support & Maintenance of I.T. infrastructure including telecommunications
• Implement technology-related processes, systems and telecommunications
• Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements
• Responsible for daily backup and restores
• Monitor technology and telecom mailbox and ensure call resolutions within the service levels
• Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
• Escalate technical issues with LAN administrator
• Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
• Perform routine daily clerical functions regarding integrity of computer systems
• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong guest interaction skills
• Must be committed to teamwork and achieving team successes
• Enthusiastic, driven, and self-motivated
• Strong technical background, with specific requirements as follows
• Detailed knowledge of operating systems including Win7
• Knowledge in management & operations of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales & Catering
• 1 - 2 years’ experience in an IT role in a fast-paced luxury hotel/conference environment
• Microsoft Certified Software Engineer
• Understanding of Cisco Networking Equipment
• Familiarity with software and hardware of Personal Computers and Network Servers
• Familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
• Familiarity with Microsoft Office Suite 2003, 2010 products
• Familiarity with software and hardware of PCs and network servers
• A team player with the ability to work independently
• An ability to work with a diverse population and a demonstration of good interpersonal skills
• Computing or engineering degree
• To tailor the professional development and skills development plans
• To assign the resolution of particularly complex problems to technicians with the closest areas of specialization
• To create succession plans and career growth paths for other specialized technical roles in the Boeing IT organization

IT Technician Level Resume Examples & Samples

• Working hours: The IT Technician (Level I) is expected to be able to be on duty during normally accepted working hours and whenever his/her presence is required. The IT Technician (Level I) adapts his/her working hours to the corporate office’s operating hours
• Language: The IT Technician (Level I) is required to speak English (with fluency in other languages preferred)
• Education/Experience:The minimum education is a high school diploma and at one year of experience working with a computer in a business or professional environment
• Conduct: Must be able to work safely, effectively and efficiently
• Abilities: Strong oral and written communication skills are required to interact with end-users. Must be able to interact with all levels of employees to promote the Global Helpdesk and IT Services operation to insure perception is positive. Strong organizational skills are required to produce and maintain records
• Uniforms: Rosewood Hotels and Resorts observe a business attire dress code
• Remote Support: This position does not include requirements for remote support
• Travel: This position does not include requirements for travel
• Assist with the research, analysis, implementation, support, and troubleshooting of third-party applications including HR, Payroll, Safety, MES, door controls, CMMS, etc. Evaluate new hardware, software, and systems and assist in setting and enforcing company standards
• Perform daily monitoring and troubleshooting of 3rd-party applications; install and configure patches and upgrades
• Help train and support users on new applications, changes, and upgrades and/or recommend external training resources and co-ordinate effective training schedules. Write technical documentation and manuals, and assist with end user training
• Participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Presstran’s operations by fostering a learning environment of sharing knowledge with fellow team members
• Advanced ability to operate Microsoft Office, Microsoft Windows Operating Systems and other complex TCP/IP networks
• 1-2 years information systems experience, preferably in a manufacturing environment
• Extensive hands on experience with the analysis, design, evaluation, implementation, and support of hardware, software and security systems
• Strong technical background, with an emphasis on the administration of Microsoft Office, Microsoft Windows Operating Systems, Microsoft Exchange, and Microsoft SQL Server
• Experience in administering, configuring and using Matrix42
• Experience implementing and supporting third-party applications including server, client, and upgrades
• Valid Driver’s License and your own vehicle for occasional travel to another Presstran site in St. Thomas for IT support
• Resolve all level one and two end-user problems
• Build, install, upgrade, troubleshoot and repair desktop computers and peripherals in a network environment
• Desktop software support
• Creating and supporting user account maintenance
• 1 year of experience in technical support to end users
• Good knowledge of Microsoft operating systems
• Good knowledge of the Microsoft Office suite
• Responsible for providing highly complex technical support to assigned areas, such as research, design, development, testing, and/or installation process improvement
• Provides hardware support to systems
• Responsible for testing, troubleshooting and repairing complex problems
• Responsible for installation and maintenance of computer systems, including upgrades
• Diagnoses and corrects equipment and system malfunctions which fail to respond to standard corrective measures
• May be responsible for assisting others, including customers, in using audio/video equipment or other special equipment which may be somewhat complex in nature
• May assist in engineering testing and/or experimental testing
• May assist in research work
• Undergraduate degree in Information Technology or related field or equivalent experience
• Minimum 2 to 16 years of related work experience
• Experience with Windows 7 operating systems and related networking (TCP/IP, DHCP, DNS)
• Security+ or other IAT level II 8570 compliant certification or higher required (Candidates must have completed and be enrolled in Continuing Education (CE) with a Security+ certification)
• Must be able to work from schematics, diagrams, written/verbal descriptions or from defined plans
• Currently active DoD SECRET security clearance required
• Working knowledge of Sun OS/2 or other associated computer programs
• Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus
• CompTIA Certification(s) A+, NET+, and SEC+. Experience using Remedy software (Action Request System)
• Scripting: Power Shell, VBscript, or JavaScript a plus
• TS/SCI preferred
• Polytechnic or University Degree in Information Systems or equivalent related experience
• 2+ years of experience in a technical support to end user position
• Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc)
• ITIL certification an asset

IT Technician, Associate Senior Resume Examples & Samples

• Provide customers with a personal, professional experience when requesting IT services and support
• Establish, maintain, and execute standard operating procedures to leverage efficiencies and best practices
• Study incident reports and complete trend analyses to identify opportunities for continuous improvement
• Engage with technical service team leads to ensure effective support for these services and to consult on process issues and improvement
• Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
• Experience installing and troubleshooting operating systems, device drivers, and software applications
• Experience providing customer service and technical support, both on-site, remote and via the telephone
• Exceptional communicator with both technical and nontechnical audiences
• Strong interpersonal skills with ability to team and collaborate effectively as a team player
• Able to deliver results with the highest level of professionalism and integrity
• Mobile device administration in a BYOD environment
• Manage your work and schedule to meet customer expectations and within service levels
• Establish, maintain, and execute standard operations procedures to leverage efficiencies and best practices
• Use exceptional communication skills when interacting with both technical and non-technical audiences
• Installs and maintains hardware/software systems, including workstations, and multiple thin and thick client technologies, supports all things technological for our research customers
• Provide support on an as needed basis for a variety of projects
• Network, wired and wireless support including switches, routers and hotspot configurations and support
• Provides support for Mac, Windows PC, Linux/Unix, Android, and iOS
• Manages work in Maximo Ticketing system
• Demonstrated experience in managing enterprise desktop and mobile device environment
• Experience with OS X, iOS, Windows and Android management highly desirable
• Experience with VMware and Citrix desktop management and virtualization products
• Ability to self-direct, prioritize, and manage multiple tasks and priorities
• Strong interpersonal skills with ability to collaborate effectively in cross-functional teams
• Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access)
• Expertise in principles and concepts of customer service and support
• Strong interpersonal skills with ability to team and collaborate effectively, a team player
• Demonstrated troubleshooting and creative problem solving ability
• Customer Satisfaction oriented
• Ability to be self-sufficient
• Ability to pay attention to details
• Ability to deal with stressful situations
• Ability to manage customer expectation while on-site
• Experience with Epic Ambulatory (EpicCare) EMR software preferred but not required
• Strong understanding of healthcare business process and technology preferred
• Basic understanding of physician office operations, clinical workflows and terminology preferred

IT Technician, Project Hire Resume Examples & Samples

• Troubleshooting, researching, and resolving complex technical issues
• Perform work with the reliability, efficiency, and customer service orientation required to provide support from initial request to close-out
• Use cutting edge technology to perform proactive incident management
• Provides support for Mac
• Ability to prioritize and manage multiple tasks and priorities
• Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), CompTIA A+, CompTIA Network+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
• Customer service oriented and approachable
• Able to deliver results with highest level of professionalism and integrity
• Demonstrated ability to solve challenging technical problems with innovative solutions

Lead IT Technician Resume Examples & Samples

• Support of end user, infrastructure, back office and guest environments
• Vendor communication
• Liaison for communication of DH&R IT requirements, practices and standards to site
• Provide on call 24x7 error resolution for site hardware and systems
• Administration, security, installation, configuration, and troubleshooting of all Micros hardware
• Support of multiple F&B outlets menu and program modifications and movement of system technology to accommodate operational needs
• Develop and maintaining documentation of all programming changes for each F&B outlet to ensure database integrity
• Work with F&B managers and directors to ensure menu items and pricing are consistent with the outlets requirements

Peripatetic IT Technician Resume Examples & Samples

• Experience of the configurations, set-up and day-to-day operations of a broad range of current hardware devices – PCs, laptops, netbooks, printers and other peripherals
• Good understanding of current Windows O/S and iOS
• Good understanding of backup solutions
• An understanding of Internet and email systems
• Experience of troubleshooting networked devices; ability to identify causes and apply solutions
• Sound knowledge of common PC applications including Microsoft Office
• Good knowledge of Active Directory and Group Policy is desirable but not essential
• Good understanding of Network LANs and WANs is desirable but not essential
• Bachelor’s degree in Information Technology or equivalent relevant experience
• Excellent diagnostics and problem solving skills
• Excellent sense of customer service in a technical support environment
• Excellent English skills (spoken and written)
• Strong knowledge of Microsoft Windows OS (7, 10)
• Good understanding of SCCM, Active Directory and MMC
• Good understanding of networking and server concepts
• Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, rvers)
• Familiarity with datacenter (rack, cooling, UPS) and IT security (antivirus, firewalls, proxy) concepts
• Familiarity with Unix-based operating (Redhat/CentOS, Ubunbu/Debian, OSx)
• Familiarity with mobile technologies (Android, iOS, Windows 10 mobile, Blackberry)
• Familiarity with multimedia equipment (TV, console, projectors, video conference)
• Familiarity to video game industry, its methodologies and processes
• Familiarity with technology industry, news and trends
• Ability to work autonomously and effectively in a fast-paced environment
• A good team spirit
• Troubleshoot, diagnose, and repair computer hardware, software, printer, networking, and file shares
• Installation of computer hardware/software
• Assist in the setup of office telephones and laptops for new-hires
• Bend, lift, and carry equipment as needed
• Train and mentor subordinates. Successful transfer of knowledge will be a key component of success
• Assist IT Manager in any additional tasks
• Job is physically demanding. Candidate will be required to traverse a 320,000 square foot facility, multiple times, on a daily basis
• Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees
• Respond to trouble tickets via phone and email in a timely manner
• Determine the scope of the trouble ticket and the responsible department
• Research and resolve Tier 2 trouble tickets
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
• Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Cooperate with team members to provide the best customer experience possible
• Provide quality customer service that exceeds customer expectations
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• 95%- Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation
• Demonstrated TCP/IP knowledge and troubleshooting abilities a must
• Must be fluent in English verbal and written communications
• A thorough knowledge of operating systems, networking, hardware and software
• Excellent IT problem-solving skills
• Responsible and must follow IT Security and Compliance Policy
• Performs a variety of basic/developmental tasks and activities that are appropriate for the IT function
• Researches and analyzes appropriate information technology practices, processes, and procedures. May also gain a high-level understanding of basic financial services/banking practices and processes
• Attends appropriate training that will facilitate gaining appropriate knowledge and understanding of essential subject matter appropriate for the IT function
• Basic knowledge of network and computing devices, operating systems, systems development, and/or information systems architecture that is appropriate for the IT function
• Willingly seeks and shares relevant technical and/or industry knowledge and expertise with others
• Basic decision-making, problem-solving, team building, and time management skills
• Ability to learn and utilize appropriate equipment, tools, software, and methods
• Is resourceful and proactive in gathering information and learning new subject matter
• Additional skills, knowledge, and experience may be required based on the type of functions the incumbent will perform
• Providing support to IT users on current operating systems and applications including installation, upgrades, troubleshooting, and training on a variety of hardware
• Working with servers to provide resources to users, including file storage, email, security, backups etc
• Setting up and maintaining networks, both software and hardware

IT Technician, Level Resume Examples & Samples

• Ability to communicate professionally in English
• Bilingualism (an asset)
• Qualifications: Client and IP network computer hardware and peripherals, operating systems, TCP/IP communication protocols, security systems and software, software and suites
• Enthusiasm and team spirit
• Sound judgment, meticulous attention to a job well done
• Commitment to service, courtesy, professional appearance
• Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices
• Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes
• Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues
• Troubleshoots network connectivity for property systems and maintain network wire management
• Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy
• Keeps work area clean and free of safety hazards, debris and litter
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Perform all job duties in a safe and responsible manner
• Other duties may be assigned
• Must be highly proficient in all Microsoft applications
• Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration
• Must possess excellent oral and written communication skills
• Bachelor's degree from four-year College or university; or equivalent combination of education and experience
• One to two years related experience and/or training
• Working knowledge of current Windows operating system
• Experience supporting current Microsoft Office suite
• Experience troubleshooting computer hardware, software and operating systems
• Experience performing computer imaging and restoration preferred
• Knowledge of Microsoft active directory administration
• Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is a plus
• Must be able to acquire and maintain appropriate gaming license
• Knowledge of all gaming laws and regulations which apply to the functions and duties of the Information Technology Department
• Ensures that high quality support and services are provided to Cast Members using the network and desktop computers
• Provides assistance to Cast Members (by phone or in person) with desktop computer problems requiring troubleshooting and problem analysis skills
• Write system documentation and standard Operating Procedures for systems installation, operation, and maintenance to submit to the Information Technology Manager for approval
• Serve on project teams and perform systems analysis for various company-wide hardware and software projects
• Maintain and update the help desk ticket system as issues are reported by Cast Members and resolved by I.T. personnel
• Acts as a technical liaison to assist Cast Members with complex desktop computer hardware and software problems
• Recommends items for purchase. Develops and utilizes systems / procedures to monitor and maintain the computer network
• Maintains documentation of the network systems, computing hardware and software; including installations, problems, fixes and upgrades
• Installs and maintains network components, system and desktop software and hardware
• Installs and/or moves computers from one location to another
• Sets up and tests new computer hardware configurations, performs diagnostics on desktop and network systems, pulls and connects/terminates various data and other communications cables, disassembles and replaces parts as needed
• Cisco networking experience and strong familiarity with audio/visual equipment and support highly recommended
• Mentors, junior members of the team
• Analyze and resolve Technical problems in field, dealing with hardware and software applications
• Work independently with customers and peers to design and build solutions with documentation
• Coordinate new installations associated with EMR implementations and upgrades
• Develop strong relationships with end user communities, clients and vendors
• Required to have a valid driver's license and be able to drive between Client offices
• Ability to work independently and as a team member across multiple teams
• Ability to develop, document and ensure adherence to technical standards
• Ability to independently research and perform analysis to resolve complex issues
• Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
• Expert knowledge of Windows operating systems and proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, SharePoint etc.)
• Minimum 3-5 years' experience in Customer Services, as well as hardware, deployment across diverse environments
• Demonstrated ability to communicate with Office Manager and Administration
• Basic understanding various applications including EMR's, and VPN networks
• Experience with system and application monitoring tools with ability to present examples of successful participation in large complex installations
• Basic understanding of hospital and physician office operations, clinical workflows and terminology
• Secondary education or training/certificate program related to information technology
• Four (4) years of information technology experience such as Windows Active Directory administration or backups
• Four (4) years of providing customer or technical support in information technology
• A letter of interest explaining how you meet the qualifications (preferably no more than two pages),
• A current resume, and
• Minimum of three (3) professional references with your application
• Extensive knowledge and experience across multiple technology disciplines including Windows desktop and server operating systems, desktop and server hardware maintenance, Active Directory, Email, Vmware, NetApp Storage, Cisco networks and backup technologies
• Experience within a mature Shared Service or Commercial IT Services operation
• Excellent customer focus with a service-orientated approach
• Strong communicator both written and verbal
• An eye for technical detail and a “completer/finisher”
• Methodical and self-disciplined with flexibility and a willingness to learn new skills
• Basic Health and Safety awareness to ensure a safe working environment at all times
• Experience of creating technical documents and Knowledge base solutions
• Willingness to travel to other Interserve/Customer sites
• Must already possess or meet criteria to obtain MOD SC
• Professional (MCSA or MCSE) Certification or equivalent in the relevant field of expertise
• ITIL trained to Foundation level as a minimum
• Experience operating in a change control, configuration management and secure environments
• Ability to competently act as the technical point contact of escalation for incidents
• The ability to investigate potential future technologies and solutions that may be of benefit
• Experience of using Project Management, Time Recording and Service Management Toolsets
• Identifies and initiates resolutions to client problems and concerns associated with hardware and software
• Deploys new desktops, laptops, printers, scanners, office phones, smart phones and other misc. hardware
• Coordinate desktop and laptop hardware lease refreshes including data migration
• Assists/participates with special projects – including office relocations, new office openings and departmental moves
• Some travel when required for office relocations, new office openings and troubleshooting
• Maintain current expertise with rapidly changing technology
• Assist in limited server-side type issues – adds network printers on server, maintain folder permissions, etc
• Create support documentation for other technicians as needed
• Provide continual evaluation of the tech support processes and procedures, making recommendations for improvement
• Coordinate with management on projects and additional tasks as assigned
• Assists in the technical evaluation of hardware and software before implementation
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• CompTIA A+ and MCP desirable
• Undergraduate degree in Computer Science, Engineering, Science, Accounting, Business Analysis or Mathematics
• 4 + years in a PC/LAN environment
• Experience with problem solving (hardware and software), customer support and installation knowledge of DHIFS standard software and hardware
• Must be knowledgeable of most PC and LAN products supported by DHIFS - IT
• 50 + user LAN/WAN experience preferred
• Must be service-oriented and enjoy working with both technical and people related issues

Engineering / IT Technician Resume Examples & Samples

• Maintain creams & ointments manufacture, filling, and packaging equipment
• First point of contact for production equipment IT & Networking issues
• Problem solving/root cause analysis and proactive development of plant within a demanding production environment
• Delivery of Continuous Improvement (CI) projects
• Enjoy working in a ‘team’ environment and be able to communicate effectively
• Knowledge of pharmaceutical process and packaging equipment
• Working knowledge of industrial IT systems including Serialisation, specifically PIMMS
• Knowledge of IEE regulations, LV electrical distribution and electrical maintenance strategies
• Knowledge of measurement and control techniques applicable to temperature, pressure, flow etc
• Experience within a highly regulated production or packaging environment (eg clean-industry, FMCG, food, electronics or similar)
• Process incoming new computers, users and prepare for OS install and configuration
• Setup new computer OS, baseline software and must have hard drive imaging expertise
• Move new computers to employee office and setup
• Transfer employee data between old and new PC. Use profile transfer software
• Repair computers where components have failed or coordinate warranty services with DELL
• Provide application help desk support using Ticketing system
• Install Microsoft productivity software and setup email profile
• Install other software as required
• Solve issues utilizing troubleshooting skills
• Setup network printers on workstations
• Use remote access tools such as remote desktop or DameWare Remote Control to perform help desk / repair activities
• Ability to be on-call 95% of time after normal business hours
• Requires 2 year minimum experience working and troubleshooting problems in network environments
• Troubleshooting of complex technical issues. Conducts extensive research
• Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment
• Outstanding work ethic and commitment to organizational success
• Proficient with Microsoft Office products
• Excellent communication skills (written, verbal, & presentation)

IT Technician Intern ­ Summer Resume Examples & Samples

• Provides first­ level support the client computing environment of I.T., primarily focused on, but not limited to, personal computing desktops, laptops, and office peripheral devices
• Answer, evaluate, and resolve incidents, problems, or requests reported by end­users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams, as required. Deploy I.T. client hardware and applications to support the end­user community and business environment
• Input and update systems or documents to maintain data and accuracy for I.T. objectives, such as service calls, asset management, warranty claims
• Order client hardware and peripherals as requested by end­users and I.T. management
• Participate in I.T. projects as required
• Normal scheduled work day is Monday­ Friday 8am­4:30pm (40hrs a week) but Intern must be available for shift rotation for 24/7 production operation
• Must be in good standing and currently enrolled in an accredited university degree program
• Must currently have a GPA of 2.8 or higher to be considered
• Must be a currently enrolled student working towards a Bachelors or Masters degree at an accredited college or university
• Must be eligible to work in the United States without sponsorship by the company
• All students must provide their own housing and transportation for the duration of the internship
• Must be able to stand/climb/stoop/bend/carry up to 28 pounds
• Must be able to present scope of project
• Answer, evaluate, and resolve incidents, problems, or requests reported by end¬users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams as required. Deploy I.T. client hardware and applications to support the end¬user community and business environment
• Validate specifications for hardware and peripherals as requested by end¬users and I.T. management
• Additional Functions: (Individual tasks, duties and responsibilities of the position of lesser importance or frequency)
• 1-3 years’ experience working in Desktop Support or Service Desk with the following experience
• Troubleshooting various manufacturers of laptops and desktops
• Windows 7,8,10
• MS Office 2007
• Mobile Devices including iPhone, iPad and Android
• Printer Troubleshooting
• A+ Certification preferred but not required
• Associate or Bachelors preferred but not required
• *This position will not offer relocation or visa sponsorship.***

TGU IT Technician Resume Examples & Samples

• Installs, repairs, and conducts preventive maintenance of personal computers and related systems
• Sets up, coordinates and monitors the operation of electronic computer equipment for end users in a network environment
• Modifies repairs and conducts preventative maintenance on telecommunication equipment and related systems
• Resolves minor network issues
• Applies images to computers
• 2+ years desktop support and troubleshooting experience preferable
• 2+ year experience supporting users of Windows OS, MS Office preferable
• Demonstrated Network equipment knowledge and troubleshooting
• The ability to explain problems and solutions clearly to non-technical users
• The ability to prioritize, multitask and work under pressure and meet deadlines
• Bachelor’s in Computer Science, related field or equivalent experience
• Fluent in English language, spoken and written
• ITIL foundation holder preferred (v.2 or v.3) or ITIL Service Desk and Incident management process awareness
• 5 years + of general experience in one or more of an IT functions
• General understanding in one of the commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required
• In-depth knowledge of PC hardware and software in particular the Installation, configuration and troubleshooting of Windows 7 and above
• Experience in hardware installation and maintenance of laptops and desktops, processes and methodologies
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, computer conferencing systems, printers, application servers and administrative systems
• The candidate should have a good understanding of network fundamentals relevant to desktop
• Participates with Server and Network teams, the Global Infrastructure Services team, and Service Delivery to support the standard operating environments and approved hardware for a large manufacturing enterprise system
• Provides support within the context of IT Service Management and ITIL processes
• Ensures proper implementation and support for enterprise hardware and software, according to plans and designs
• Responsible to maintain operations, security, compliance, and customer satisfaction
• Helps to identify solutions to maximize efficiency, solve operational problems, and minimize operational costs
• Serves as a 2nd level escalation point for complex technical support issues
• Assists architecture team in the development and refinement of future client technology solutions
• Collaborates with Information Security, Network Services, Server Services, Global Infrastructure Services, Service Desk, and internal customers to ensure efficient operation of client devices
• Technical Certification or Associate Degree

New Opportunity for an IT Technician Resume Examples & Samples

• Responsible for leading the timely installation and service of client connectivity products in the Client offices. This includes
• Managing the timely installation, training, upgrade, relocation or removal of the products, Coordination and implementation of
• Effective verbal and written communications with technical and non-technical individuals
• Knowledge of Medical field strongly preferred
• A+ and N+ certification desired
• Must have a working technical knowledge of network and server operating systems, including Linux and Windows
• Must have extensive application support experience with Microsoft, VMware and Citrix
• Must have a working technical knowledge of current network hardware, protocols, and standards, including TCP/IP
• Must be able to operate network component analyzers, scanners, and testers
• Must have hands-on hardware troubleshooting experience
• Must have knowledge of applicable data privacy practices and laws
• French speaking and writing is an asset
• Operating system and application installation/configuration
• Providing innovative solutions for complex problems, forward thinking
• Support hardware, software, applications, printers
• Respond to inquiries from clients and help them resolve issues
• Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Maintain a high degree of Customer First focus for all support queries
• Help facilitate a proactive IT environment
• Provide quality written communications and details of customer issues, by updating tickets and internal support system
• Support users in the use of computer equipment by providing necessary training/advice
• Evaluate more complex calls and determine when to escalate to support team
• Create, maintain, update, escalate and close tickets within ticketing system
• Install software applications and provide training as needed
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, app. Software
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phones and software within established standards and guidelines
• Handle any troubleshooting and technical support issues which may arise
• Perform duties in a safe manner including assembly of IT equipment electric power supplies
• 2 years’ experience in a related field or equivalent work experience
• Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
• The ability to train users on software applications
• Familiarity with typical desktop computer operating systems ( Windows 7, 8, 10 and Android ) used by business end users
• Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner
• Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS word, Excel, Power Point and use of the Internet
• Must be able to operate a vehicle in a safe manner
• Sets up coordinates and monitors the operation of electronic computer equipment
• Modifies, repairs, and conducts preventative maintenance on telecommunication equipment and related systems
• Installs, repairs and conducts preventative maintenance of personal computers and related systems
• Configure and install servers
• Create users in Active Directory
• File permission for network locations
• Knowledge of GOP (Group Policy Objects)
• Knowledge of DFS (Distributed File Systems)
• Knowledge of server security including firewall and anti-virus
• Applying security patches
• Scheduled maintenance of the server including performance monitoring and tuning
• Working knowledge of TCP/IP, DNS, DHCP, WINS
• Basic knowledge of Exchange and SharePoint
• Resolving file and print server issues
• Minimum 3 years of related experience
• Must be well organized and have great problem solving skills
• Good understanding of various Microsoft operating systems and software
• Ability to gather, document and evaluate information that will lead to outstanding solutions
• Ability to manage multiple tasks in a time-critical production environment
• IT related qualifications
• Ability to work on own initiative and make decisions
• Ability to work within a pressurised environment
• Effective listening and communication skills
• Flexibility is essential due to occasional travel and weekend work
• Out Of Hours Support on a Rota basis (additional allowance paid)
• Ability to work under pressure and to strict deadlines
• Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred
• Experience with Microsoft software required
• Experience in a networked computer environment
• Excellent oral and written communications skills required
• Knowledge of wireless (Wi-Fi) systems
• Previous Hotel or Resort experience desired
• 4+ years of experience in technical support to end users
• Ability to work effectively in a fast-paced changing environment
• Good knowledge in Mobile support
• Good knowledge of passive networking, cabling
• Good knowledge of work with active network equipment (switches, routers, network configurations)
• Good knowledge of SCCM, Active Directory
• Linux knowledge is an asset

IT Technician, Derby & York Resume Examples & Samples

• Zero-Touch-Installation (local support for the initiation of the ZTI, first user login, completion of software installation/configuration). Assisted PC handover
• Migration of user data/configuration from old to new hardware
• Patch/upgrade hardware related software (drivers, BIOS, applications), where permitted by Standard Services
• Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of peripherals including 3G network cards and printers
• Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of Mobile Devices (All Corporate standard models; Smart Mobile)
• Assisted installation, configuration, user advice/guidance, testing, troubleshooting, diagnosing of software
• Any reasonable requests within the Onsite Services remit and technician skill set. Service Requests will be raised through the agreed mechanism
• Express Exec support within the time and geographical limitations of the service
• RED network and client support
• Backup support for tapes and servers
• Rail AD support
• Out of hours/commissioning support
• New site setup
• Project based work eg Audits
• Manage multiple engagements and be able to prioritize tasks to ensure deadlines are met
• Work collectively to define, plan and implement technology needs
• Install and configure new systems according to best practices
• Provide technical support to team members
• Develop, implement, maintain and deliver on desktop support processes
• Implement and maintain desktop standards and policies
• Provide technical support relating to desktop, laptop, printer/scanner configuration and mobile devices (Blackberry, iPhone and Android devices)
• Support team members with hardware and software issues
• Perform data backup and recovery operations
• Previous experience working in a call center providing customer support
• Certification in Microsoft Office products
• A letter of interest, describing their specific qualifications for the position
• A current resume detailing experience, education, and current salary
• Carefully review your application for accuracy, spelling and grammar before submitting
• You may not reapply to this posting for 30 days
• The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire
• A resume will not substitute for completing the "work experience" section of the application
• All information may be verified and documentation may be required

IT Technician, Field Services Resume Examples & Samples

• Understands basic user technology issues and provides solutions based upon basic proven methods
• Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards
• Interacts with clients to process basic service requests or resolve basic technical problems
• Replaces and rebuilds hardware components as needed
• Installs/removes/configures basic software applications
• User account administration
• Procurement in accordance with corporate guidelines
• Compliance with purchasing licensing guidelines
• Coordinate local support vendor relationships
• Ensures compliance with system patching & AV requirements
• General site application support & troubleshooting
• General network, telecom, and server support
• Ensures all tickets are updated and closed in a timely manner. Escalates calls to Team Leader, Field Service and/or other teams as required
• Understands and complies with relevant Standard Operating Procedures
• Effectively communicates clear, concise, and accurate status as required
• Provide updates of specific site requirements
• Associates degree in Computer Science or related discipline. Equivalent work experience will be considered
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired
• Minimum of 3 to 5 years relevant direct technical support experience
• Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors
• Must be able to work non-standard hours (weekends, evenings, nights) as required
• Travel 0-10%

Hub IT Technician Resume Examples & Samples

• Clean Driving License
• Fluency in English – written and oral (concise and accurate)
• Professional & presentable manner
• Good customer relationship skills (Internal & External)
• Ability to work on own initiative and prioritize
• Flexibility - this position may involve large amounts of travel and staying away overnight, including weekend work
• Outlook Client, Internet, Intranet
• Fundamentals of data communication and networking topologies
• · Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
• · Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
• · Document approved procedures and other system processes as they are formalized and established
• · Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
• · Basic skills and working knowledge of networking from both a hardware and software standpoint
• · Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
• · Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations
• Position will maintain multiple locations; Valid Driver's License and reliable transportation are required
• On occasion this position will be required to work outside of normal working hours including weekends and holidays
• This position participates in a compensated On Call rotation, including weekends and rotating holidays
• A minimum of 5 years' experience in troubleshooting, maintaining and installing IT Infrastructure Systems
• Associates Degree in Information Technology, related field, or equivalent
• Certification in Avaya (Red or Blue) Communications Systems
• Experience with Cisco Port Administration
• Bachelor's Degree in Information Technology or related field, or equivalent
• Maintain harmonious and professional relationship with all departments and Home Office
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
• Must have good interpersonal skills and be able to relate to all levels of staff
• Must be able to assist hotel guests with technical requirements and issues
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
• Assist in other areas of the accounting office as needed
• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
• Assist in the co-ordination of new acquisitions and major projects as required
• Participate in property-level, corporate-initiated technology implementations as required
• Good knowledge and support for Desktop OS and applications including patches
• Provide direct guest support and quality support to function rooms and conference services
• Assist with administration of Lotus Notes, connection to global VPN and other communication tools
• Assist in the process of systems backup and recovery procedures
• Assist in management of third party vendors
• Assist with providing 24 / 7 support for mission critical systems
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc
• Perform any additional duties as assigned by the Director of Finance and IT Manager

Controls & IT Technician Resume Examples & Samples

• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
• Able to repair, adjust and replace control and IT system components
• Manage security options and software in computers, networks and process control systems to maintain privacy and protection from attacks
• Create and perform scheduled maintenance programs for controls and IT systems
• Maintain backup and revision documentation for control systems and IT system
• Provide technical support to the site for new control/automation/IT systems including operating procedures, preventative maintenance, and spare parts requirements
• Inspect and test the operation of controls and IT systems to diagnose faults
• Keep records of repairs and fixes for future reference in accordance to GMP standards
• Responsible for driving multiple improvement programs through to implementation and following-up on the results achieved, including: Quality Monitoring and Actions, Production Efficiency, Validate and Implement Approved Changes in accordance with Medical Device and Pharmaceutical regulatory requirements
• Maintain various process computer-based control systems
• Install, maintain and repair computers and networks
• May be part of project team on Continues Improvement and Cost Improvement Projects
• Responds to user requests to ensure that they are thoroughly resolved in a timely manner, meeting or exceeding the terms published in the IT service level agreement, and that proper call ticket documentation is completed
• Carries out duties and responsibilities as assigned and prioritized by the Help Desk Manager
• Configures and installs or upgrades workstations to company specifications as necessary
• Provides front-line response to problems related to e-mail, network access, user difficulties with standard software applications, and installation of standard PC-based hardware and software applications
• Provides technical support for all CCMG-supported remote locations as directed
• Manages backup server, data backup jobs and disaster recovery backups for offsite storage
• Other duties and responsibilities as assigned
• Exceptional customer service understanding and orientation, and the ability to work effectively with all levels of the organization
• 3-5 years experience in PC support or related position
• Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
• Engage L2 or L3 support
• Server disk space management and OS patching
• Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket
• Desktop/Laptop setup and distribution
• Basic Network Troubleshooting and Support
• Ensure back up of systems is properly working
• Manage local IT budget
• Communicate on a daily basis with plant management. Be part of the plant management daily meetings
• Associates degree in Information Technology, applicable certifications, or 5 years experience in the function
• Experience in a manufacturing environment preferred
• Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
• Requires familiarity with Microsoft Operating Systems; Win7, Server 2008 and Server 2012
• Requires familiarity with Microsoft Office Suite 2010 products

Av / IT Technician Resume Examples & Samples

• Co-ordinates, supervises and executes the prompt efficient and courteous service of Audio/ Visual services and Food & Beverage to assigned areas/ Station
• Greets guests at meeting places, presents services, explain about Audio/ Visual services and facilities, answers questions regarding the audio visual in the banquet function venue
• Read the Banquet event orders and relays the same to the Service Staff or direct to kitchen
• Ensures that menu item, as per the event request are available from the kitchen and the stores
• Ensures that service should be with established standards and efficiency and that orders are properly executed
• Ensures that Audio/Visual service station is fully stocked and in clean condition at all times
• All the Audio/ Visual services should be registered, services, maintained and audited every month and a report to be forwarded to the Banquet operations office
• Ensures that tables are set up in accordance with established standards and as specified in the function sheet and in good condition
• Maintain the Audio/ Visual equipment is always in the good Situation responsible for the par stock of Bqt. Operations Audio/Visual equipment
• Ensures that all Audio/ Visual Equipment required of the market are upgraded report to Bqt. Operations Office
• Ensures that personal grooming of self and state of uniform is to required standard
• Complies with Hotel’s Health, Safety and Hygiene Policy
• Co-operate with the company to achieve compliance with FLS legislation
• Not undertake any activity which compromises their personal FLS, or the FLS of others
• Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
• Provide support and advanced troubleshooting on computers, servers and networking equipment at campus/office locations
• Configure, and maintain Cisco VoIP Phones
• Conduct preventive maintenance as needed
• Work on campus project-based tasks as assigned by IT Management (e.g., software rollout, facilities additions and rearrangement) as requested
• Provide wireless device/remote user support (iPads, laptops, VPN, mobile phone, air card)
• Provide login account and user mailbox maintenance; set up new users
• Complete other projects and duties as assigned
• Associate’s degree in a technical field preferred
• IT related professional certifications desired
• Minimum of 2 years technical experience
• Minimum 1 years of experience with Active Directory in a large network environment required
• Experience supporting users and equipment in an academic environment preferred
• Strong working knowledge of Microsoft applications, Server and Desktop Operating Systems. Basic understanding of TCP/IP networking, router configuration, VOIP telecommunications
• Excellent interpersonal, communication (oral and written) and problem solving skills required
• Customer-centric attitude desired
• You must be able to show steady employment with excellent attendance at your previous employers
• Minimum one year of tech-support experience
• You must have a High School Diploma or GED; Secondary Degree preferred
• You must be at least 18 years of age
• Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
• Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
• Document approved procedures and other system processes as they are formalized and established
• Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
• Basic skills and working knowledge of networking from both a hardware and software standpoint
• Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
• Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations
• Imaging software for devices
• Past experience working in an IT ticketing environment
• High School Diploma required with at least 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience
• Technical IT certifications preferred
• Provide overall direction in hardware and software selection and maintenance
• Provide interface with vendors including both analytical and technical support
• Hold vendors accountable for agreed upon installations and support
• Good understanding of Internet and how property can use it to generate revenues
• Isolate and expedite repairs in a multi-vendor environment to minimize effect on customer service
• Develop and provide systems training, in laymen terms, to operating departments
• Closely interface with Corporate/Franchise IS staff
• Experience with multiple networks
• Research and recommend systems upgrades
• Ability to analyze complex technical information, present it simply, and then sell recommendations
• Answer routine to moderately complex questions and resolve end-user computer and networking problems to ensure end-user productivity. May do this via telephone, email, or desk-side (in person). Escalate issues to the next level of support as needed
• Follow-through to ensure resolution in situations where standard procedures have failed to isolate or fix problem equipment or software installations
• Assist with moves and configuration changes
• Assist in the evaluation, implementation and testing of new PC packages/prototypes
• Provide in-house assistance to all users on PC basics, back-up techniques, and anti-virus software
• Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using routine troubleshooting and technical skills
• Provide training and support to new and existing users on enterprise software packages and upgrades
• Consult with IT management and staff regarding unusual or unforeseen PC and LAN systems and equipment problems or malfunctions and recommend solutions
• Record, identify and diagnose IT performance issues reported by either users or monitoring systems. Maintain accurate information and data regarding end-user issues within specified tracking system(s) and according to policies and standards
• Provide Local Area Network (LAN) administration support and assist with Computer Operations functions as required
• Restore services quickly through investigation and resolution of routine to complex problem issues related to the desktop computing hardware and software environment
• Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace
• Create, maintain, and delete user accounts for accessing CRL IT resources as needed to ensure a secure information sharing environment
• Ensure compliance with work processes
• Education: High school diploma, General Education Degree (G.E.D.) or equivalent
• Experience: At least 5 to 7 years experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment
• Other:Technical Knowledge/Experience
• Ability to support, maintain, and troubleshoot MS Office suite of productivity tools, and hands-on experience of Internet Explorer and other CRL core applications such as anti-virus software, MS Outlook, Veritas Netbackup, Remote Access technologies/VPN utilities, Lotus Notes, AS/400 Client Access, Adobe Acrobat and other Adobe products
• Ability to plan and organize work schedules and coordinate schedules to meet work priorities and service levels
• Working knowledge of MS Windows compatible desktop and laptop hardware and use required
• Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers
• Good interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner

Field IT Technician Resume Examples & Samples

• Develops and maintains a scheduling system for onsite support fulfillment
• Coordinates on-call after hours support
• Provides specialist competence within the computer systems function in order to maximize efficiencies across all departments and meet the identified customer demand
• Maintains a high level of proficiency in store systems, PC skills, and awareness of technology
• Diagnoses system problems and recommends resolutions
• Completes general routines and ensures housekeeping of all IT areas is of the highest standard
• Communicates co-worker or customer issues/concerns that cannot be resolved to managers
• High School Diploma, GED or Equivalent
• Experience of IKEA retailing, distribution, trading and IT organizations, including IKEA strategies, processes and working methods
• Experience of software, hardware, IP networks and voice communications
• Experience of IKEA applications, business processes and routines and their influence on IT in IKEA organizations
• Experience of project management and co-ordination skills
• Knowledge of managing suppliers
• Experience of applicable policies, laws and regulations
• 25-50% Travel (2 days per week on avg.)
• Research questions using available information resources
• Follow standard help desk procedures
• Log interactions and administer help desk software (GLPI and C2)
• Identify and escalate situations to IT Analysts if technically complex or if it requires urgent attention
• Maintain the IT inventory by ordering and receiving the materials
• Maintain the division’s printers fleet
• Create and maintain user accounts
• Configure VHF/UHF radios
• Configure Cisco IP phones and mailboxes
• Develop and implement standard operating procedures and training with regards to IT operations
• College degree in Information Technology
• 5 to 7 years of experience in IT Customer Support
• Mastering of MS Windows and MS Office Suites
• Excellent knowledge of Microsoft Active Directory and Microsoft SCCM
• Excellent knowledge of Xerox and HP printers
• Strong knowledge of radio communications and pagers
• Strong knowledge of networking and VLAN configuration
• Strong knowledge of PC hardware and software
• Strong knowledge of FM radio broadcasting, CATV distribution and satellite communication
• Excellent interpersonal skills and ability to communicate professionally with clients
• Strong organizational skills, self-governing and ability to work under pressure
• C2, ERP System (J.D. Edwards), amateur radio certification and knowledge in audio/video installation are considered valuable assets
• Must be able to communicate effective in English
• Bachelor's degree in a business or technical field
• 2+ years marketing or sales experience in related technology field
• Demonstrated interpersonal and communication skills including strong negotiating and selling skills
• Outstanding attention to detail, organizational and project management skills
• Proven team player who can work collaboratively and interface with all levels of organization
• Self-directed, requires minimal supervision
• Proficient use of relevant business systems (Microsoft Office, JDE, Business Objects, etc.)
• Demonstrated leadership capabilities
• Logs, prioritizes, and routes problems and questions to appropriate IT staff
• Tracks problems through resolution and notifies users of final disposition
• Initiates escalation procedures when required
• Maintains problem/resolution database
• Communicates status to users
• Provide notifications to users as required
• Develop user documentation and publication
• Performs related duties and special projects as assigned
• Two to four years personal computer experience
• Willing to work to schedule as required by volume and projects
• Strong organizational skills and technical writing ability
• Customer service driven with an enthusiastic, positive attitude
• Proven ability to work independently as well as multi-task
• Proficient computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc)
• Knowledge of TI Automotive systems
• Network experience
• Associate degree or equivalent in data processing or related studies
• Technical writer training

Site IT Technician Resume Examples & Samples

• Tertiary qualification in Information Technology and / or equivalent experience in a similar role
• At least 2 - 5 years relevant experience in a business IT environment
• Strong English written and oral communication skills
• The ability to solve problems with many variables and unique situations
• The ability to organize and prioritize personal tasks to meet deadlines and service level objectives
• Coordinate the configuration and installation of all personal computers, terminals, and thin clients within the assigned business unit locations according to established company guidelines and standard operating procedures and assist with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed
• Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computer peripherals
• Document equipment location and complete software upgrades when necessary
• Coordinate hardware repairs with the appropriate warranty vendors
• Provide support to end users on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, then track and monitor the problems utilizing Remedy and Support Magic to ensure a timely resolution
• Participate in the testing and approval of images for desktop and laptop computers to be deployed to FMS locations in accordance to established company guidelines and standard operating procedures
• Utilize an understanding of antivirus policy and process for detecting and removing viruses
• Educate users on FMCNA and FMS IT policies and procedures as necessary
• Ensures the integrity of all electronic data records by following FMS quality standards and the practice of Continuous Quality Improvement
• Local and remote desktop support for Kiewit employee end users
• Imaging and software set up
• Configure user security access
• Troubleshoot application issues
• Assist with jobsite technology set up
• Assist with process mapping and process improvement
• Web and SharePoint set up and design

Group IT Technician Resume Examples & Samples

• Amazing customer service skills
• A friendly and professional phone manner
• An eagerness to work hard and be a valuable member of a small, busy support team
• A strong desire to learn and teach
• A basic knowledge of modern IT systems (mainly Windows Operating Systems and Microsoft Office products)
• Self-motivated to deliver results and able to work to deadlines
• Assists in all aspects of deploying technology in a production environment, including coordinating with third-party vendors for required go-live components
• Sets up and installs computer hardware and software on site. Ensures proper operation of the computer equipment, troubleshooting hardware or software issues while on site
• Maintains continuity of technology by documenting and communicating actions, irregularities, and ongoing needs that pertain to implementations
• Remains abreast of changes in user, system software and hardware requirements
• Develops and maintains documentation/procedures for the configuration and maintenance of hotel-based systems and other regular activities related to this job
• Hospitality/Hotel work experiences a plus
• Knowledge of POS and PMS systems is a plus
• Knowledge of Spa Systems is a plus
• Education or training in Information Technology or related or equivalent work experience
• Working knowledge of Microsoft environment including Windows operating systems & office related products
• Working knowledge of non-Microsoft software applications in a pc environment, i.e. Antivirus, Reporting Software, third party tools, and remote control software
• Individual must be skilled in the purpose, procedures and requirements of basic networking
• Maintain DH&R IT audit compliance
• Maintain PCI compliance
• Communicate and enforce adherence to all DH&R IT security standards, practices and requirements
• Elevate issues as appropriate to senior IT resources after due diligence and review
• Consultancy requests
• Maintain open and timely communication with relevant business, supplier and IT personnel
• Risk & Security Management (including Risk Analysis, Gap Analysis, Remediation planning)
• Monitor, follow-up on and assess the resolution of audit issues
• HP NonStop Support
• Tandem Utilities (FUP & SCF, SPOOLCOM, SAFECOM etc.)
• Encryption Toolsets, preferably Comforte
• Practical knowledge of Barclays Security Standards
• Practical knowledge of Barclays Information Risk Management Policy
• Skilled in using tools like RSAM, Sentinal, ServiceNow, CyberArk, OneCert
• Familiarity with banks critical services like SOLD, SMS, GBS, BCBS, ATM, PDQ will be preferable
• Ability to provide technical guidance to company employees regarding PC problems
• Good communication, interpersonal, organizational and planning skills
• Able to lift up to 40 pounds
• Candidate will be highly motivated having a strong sense of urgency, high detail
• Candidate will also be a team player with strong organizational skills, have a
• General knowledge of PC maintenance
• General knowledge of commonly used PC operating systems
• Windows 7 experience is required
• MCTS certification in Windows 7 operating system a plus but not a requirement
• Equivalent of an Associate’s Degree in Information Systems or related field
• 1+ years of experience in a Windows support position (Help Desk)
• Windows, Linux, OSX operating systems
• Office 2010/2013/2016
• Exchange Management 2013
• Citrix and Virtual PC environments
• Phone system experience preferred but not required
• Mobile phone support and administration
• Strong decision making and analytical abilities
• Produce thorough and effective end user and technical documentation
• Self-driven
• Solve problems quickly and automate processes
• Remain organized
• Ability to communicate clearly and professionally, both verbally and in writing
• Demonstrated passion for excellence with respect to treating and caring for customers
• 1 – 2 years’ related experience including networking & desktop support
• Comptia A+ Certification
• MCP (Microsoft Certified Professional)
• Must possess problem-solving skills, the ability to work independently, and have self-initiative
• Ability to read, analyze, and interpret technical procedures
• Ability to write reports, business correspondence, user instructions, and procedure manuals
• Ability to present complex technical information to non-technical users in an understandable and concise format
• Effective and cooperative team member
• Employee will be required to obtain certification from computer manufacturer to demonstrate competence with computer hardware that is purchased by FMS locations. Certification must be obtained within three months of date hired into the position and must remain active at all times while employed in this position (FMS will fund the initial exam fee and will fund annual re-examination fees)
• Respond to and resolve help desk requests in a timely manner, providing solutions for technical issues with in user community
• Effectively manage and utilize the organization’s trouble ticket system to log calls, update statuses, and document troubleshooting steps and resolutions
• Assist with moves and setups of user technical equipment
• Communicate effectively and professionally with end users
• Handle escalated cases from Tier 1​
• Test and image laptops​
• Perform other duties as required and assigned by manager and upper management
• MS Active Directory
• Systems Troubleshooting
• Windows Support
• Mac Support
• Outlook and Exchange Server
• Fundamental Networking Knowledge
• Excellent Professional Written and Oral Communications
• Microsoft Windows 2008, 2012, 7, 8, Active Directory
• Microsoft Office 365, Lync and One Note
• Basic Networking (TCP/IP, DHCP, DNS, VLAN, Wifi networks, routing)
• Network, wireless, and systems security and administration
• Excellent and courteous customer service
• Analyze, configure, and support client applications; liaise with users to perform acceptance testing
• Design, develop, and deploy common computer systems and processes across facilities
• Select, test, and deploy client hardware solutions to satisfy business user and plant operation needs
• Perform preventative maintenance and build proactive solutions to preempt issues
• Report on project status, travel activities, and issue status and resolution
• Develop technical and user documentation and provide training on computer use procedures
• Identifies and implements process improvements in areas of responsibility
• Provide on-call after hours support as part of team rotation
• 2 – 4 years computer hardware/software experience including building and troubleshooting
• Experience managing Windows Systems and Network Users in Active Directory
• Willing to travel as needed
• Knowledge of Windows systems internals and strong debugging and troubleshooting skills
• BS/BA in Computer Engineering, Computer Science, or Information Systems, or related field
• At least 2 years directly related IT experience
• Maintain thorough and accurate data including entry into electronic laboratory notebook
• Calibrate and perform routine laboratory maintenance on several pieces of equipment
• Assist construction of experimental rigs
• Troubleshoot faulty equipment and initiate repairs or repair process
• Demonstrates expertise on at least one piece of laboratory equipment
• Proactively maintain inventory levels for laboratory consumables
• Promptly and effectively communicates issues to Leadership
• Learn to write computer scripts and macros to facilitate data collection and manipulation
• Actively participate in safety and work group meetings
• Coordinates activities with clerks from other floor areas, the customer and/or other suppliers as needed
• Using the location's WMS system updates area or shift metrics as needed
• Generates daily, weekly or monthly reports, memos, and summaries often of a technical and/or confidential nature
• Floor work and additional duties as assigned
• Performs basic administrative tasks for area or shift
• Maintains filing systems and documents
• Gathers from and provides information to floor employees in his/her area of support
• Coordinates activities / meetings / communication for the specific area or shift
• Ability to identify and resolve basic hardware and software configuration problems
• Ability to work independently and prioritize multiple tasks
• Basic understanding of network concepts
• Performs back administration, including performing regular backups
• Monitors daily system log files and works with Systems Administration/Software Developers to identify and resolve exceptions. Maintains software and hardware inventory and licensing information including monthly Preventive Maintenance
• Performs quarterly and year­ end system procedures. Develops and runs reports based upon unique user requirements
• Related Associates Degree or an equivalent combination of formal education, training, and experience
• 3 years of related work experience in basic system administration (monitoring systems function, assisting in determining equipment settings and operating instructions, user maintenance and systems backup)
• Knowledge of systems and applications software such as: Oracle, SQL, *Plus, UNIX and working knowledge of Microsoft Windows operating systems
• Able to trouble shoot and accurately characterize systems problems with minimal assistance
• Systematic analytical trouble shooting ability
• Personal organizational skills which ensure that job tasks are completed accurately and on time
• Interpersonal and communication skills and the ability to work in a team environment
• Ability to complete assignments with minimal supervisory intervention
• Ability to lift up to 28 pounds
• The IT Technician II works as a member of the Desktop Support Services team under minimal direction and often independently while serving as member of a team
• The IT Technician II position provides a single point of contact for technology-related problem resolution at NYITCOM. The incumbent will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians
• The IT Technician II position is responsible for accurately logging calls, understanding and interpreting the problem or question
• The incumbent will coordinate with and escalate to the NYITCOM-ATG group for all NYITCOM specific application support
• The incumbent will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken
• The incumbent will perform advanced installation and configuration on desktop computers; provide advanced support services for such items as network interface cards, network drivers, printers, personal data assistants, business productivity applications, Internet applications, specialty applications, and in-house developed applications
• The incumbent will assist users in selecting the proper software applications for their needs; develop complete hardware and software solutions to various user requirements; evaluate related hardware and software products and make recommendations for adoption
• Coordinate with staff from ITI computing personnel and other NYITCOM technology staff
• Assist Academic Computing staff in maintenance of computer laboratories during exigencies and special projects as required
• Interface with hardware and software vendors and other related third parties
• Provide problem identification, development of a set of possible solutions, identification of the optimum solution, implementation of this solution as related to desktop hardware and software
• Provide on-call coverage outside of business hours as necessary
• Recommend products and strategies related to user needs for computing and specific problems
• Contribute to the maintenance of the information technology asset database
• Contribute to the maintenance of the call tracking system, including logging all service requests and other projects
• Bachelor's Degree required, and at least 2 years of related experience/ certifications/advanced training in the IT support field
• Experience with computer hardware and software installation and configuration in a support related area
• Strong communication skills to explain/educate technical details to non-technical clients
• Strong commitment to timely resolution and responsiveness to clients
• Previous help desk, call center, or customer service experience is required
• Excellent decision-making and problem solving skills
• Experience with writing effective end-user training and documentation
• Web and mobile device experience a plus
• Strong PC and/or Mac background and significant hands-on experience with business productivity applications and internet applications are required
• Advanced experience and proficiency with Windows 7/8.1/10 and MAC OS X+ maintenance and administration is highly desirable
• A thorough understanding and experience in networking principles, including TCP/IP protocols and stacks
• Demonstrated analytical and troubleshooting skills
• Demonstrated proactive approach and self-initiative is a strong plus
• Ability to interact effectively with a wide variety of users with different computing requirements and backgrounds
• Experience and ability to interact with senior management is required
• Managing projects and priorities in a dynamic, fluid environment
• Excellent decision making and problem solving skills and effectiveness in getting things done collaboratively
• Previous experience in a higher education environment is desirable
• Must be able to work on holidays, weekends and evenings
• Excellent oral and written communication skills along with ability to work independently are required
• Excellent customer service skills are required
• Achieve goals/targets defined as IT KPIs and Global Service Desk specific KPIs or indicators
• Resolve Incidents, Service Requests, and other tasks within their deadlines
• Good relationship with business partners and co-workers
• Show strong performance and development in all objectives planned
• Receive, register and work on user requisitions by Phone, Email and other channels acting as first and second lines of support
• Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards
• Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
• Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
• Ensure proper escalation and handover of cases from second line to the correct expert (third line)
• Provide general local on-site and hands-on IT support at our facilities in Rockford, also assisting in the resolution of IT infrastructure incidents
• Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions
• Exceptional Service and Customer mind-set
• Problem Solver / Good troubleshooting skills
• Ability to work in a global and ever changing environment
• Able to work independently (self-driven) but also a good team player
• In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
• Knowledge and experience in ITIL
• Technical experience supporting users globally in first and second line support
• Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Lync, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure
• Able to analyze and solve problems in a systematic way
• Install and repair low voltage cabling in large manufacturing environments
• Install, troubleshoot, and repair low voltage devices, fixtures, and systems
• Systems include but not limited to voice, data, security, fire alarm, and HVAC
• Adhere to all quality and safety standards
• Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings, and conduits)
• Install, terminate, test, label and document work as required
• Route cables into data communication closets, modular furniture and other work areas
• Build out data communication and equipment rooms
• Coordinate with Facilities and Production Teams
• Ability to Manage to a deadline and communicate status
• Must have a minimum of 1-5 years of experience in structured cabling
• Must be able climb ladders and tolerate heights reaching a minimum of 12-32 feet or higher using man-lifts
• A technical understanding of voice, data, and fiber optic systems is required
• Required experience with Category 5, Category 6, Multimode, and Singlemode fiber cables
• Additional experience with power limited tray cable, standard and solid conductor low voltage cables is a plus
• Ability to interpret schematics, blueprints, and manuals
• Familiarity with cabling equipment and hand tools
• Strong problem solving, communication, and critical thinking skills
• Installs and maintains PC, mobile phone, desk phone, printer, and other hardware and software
• Establish, maintain and evangelize technical standards and guidelines to local IT support throughout the company
• Effectively works with employees at all organization levels and computer literacy for IT technical support requirements
• Maintains a working knowledge of networking, user and file security, phones, servers, backups, group policies, login scripts, software distribution technology, remote connectivity, remote client support, etc
• Work with vendors in providing service support for installations, repairs, etc
• First-level support for core business systems across all CSA facilities
• Support external customers/suppliers as well as internal employees in managing user security access and use of Intranet/Extranet applications and websites
• Ensure privacy of highly confidential information or documents while performing IT services support
• May, on occasion, be required to perform duties other than those specified in this description
• Bachelor’s Degree in an IT business related discipline and/or 2 years of experience in a related position
• Must be able to perform new PC setups, per established guidelines and industry standards, as well as troubleshoot and fix PC hardware/software problems
• Must be available for after-hours support as necessary in supporting critical business systems
• Knowledge base of personal computers and computer networking concepts
• Prior experience with Microsoft Office Suite in a professional setting
• General knowledge base of computer operating systems, including Windows PC OS, Microsoft Server OS and IBM iSeries
• General knowledge base of major software systems, including SAP, JDE One World, BPCS, Vanguard, and Hyperion
• Willingness and ability to travel, as necessary
• Provide technical support and maintain classroom/conference room audio/visual systems and media hardware systems, perform repairs/updates/upgrades as needed
• Provide technical support to students, faculty, and staff with their computing needs, printing, copying, faxing, resolve service requests submitted via Altiris system, and document results
• Recruit and train student workers in classroom media and support technology, collaborate with IT staff at NYIT, NYITCOM at Old Westbury, and A-State University
• Bachelor’s degree required in Computer Science, Management Information Systems, or closely related field
• Computer hardware & software, classroom audio/video technologies, video conferencing, computer networks, Apple devices and apps
• Project Management, A+, ITIL, Microsoft, Apple
• Excellent interpersonal, organizational, oral and written communication skills is required
• Computer networks, servers, virtual environments, Microsoft and Apple hardware and software
• Experience in audio/visual wiring, set-ups, Extron/Crestron programming, and other programs/platform communications
• Manages the hardware life cycle. Procures, configures and installs new desktop computers, laptops, peripherals and mobile devices as required for new and existing users. Supports and repairs existing devices. Receives, tracks and disposes of out-of-service hardware in accordance with established policy and procedure
• Provides support to VOIP and POTS based phone systems
• Maintains clear documentation and status of reported problems within IT project/problem tracking systems and within associated vendor tracking systems
• Installs and configures desktop/laptop computer software using standard procedures
• Develops and recommends procedural changes to improve departmental and organizational efficiency
• Works with and coordinates vendors to troubleshoot and resolve issues
• Tracks inbound and outbound hardware inventory. Maintains inventory of equipment available for re-use as required
• Establishes project timelines, communicates status, oversees user testing, and writes training materials as required
• Oversees small and intermediate sized projects
• Guides end users through troubleshooting procedures; develops troubleshooting scripts for the help desk
• Researches, evaluates and provides recommendations to management on software and hardware being considered for use by Compassus
• Writes, reviews and collaborates on documents written by others that describes installation and operating procedures
• Trains end users or technical support staff in a classroom environment and using Webinar and remote control software in use and support of hardware, software and telephony platforms
• Performs testing of upgrades and enhancements
• Maintains strict privacy standards when handling sensitive company data accessed during operational duties
• May involve infrequent travel in conjunction with satellite office support requirements
• Participates in the Help Desk on-call rotation
• Minimum of 2 years experience in technical support with strong technical troubleshooting and problem diagnosis skills
• A degree or diploma in Computer Science or a related field is a plus
• Industry Certifications preferred, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT)
• In depth knowledge of Desktop Operating System deployment, configuration, and administration
• Working knowledge of Windows Server technologies (Exchange, Terminal Server, Active Directory, etc.)
• In depth knowledge of Microsoft Office applications and configuration
• Working experience with network configuration and troubleshooting including but not limited to DHCP, LAN, WAN, DNS, IP routing
• IP and POTS Telephony administration, configuration and troubleshooting experience (ShoreTel, VCE, Nortel/Avaya)
• Experience supporting and troubleshooting enterprise software/hardware including Audio Visual, projection and CCTV systems
• Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
• Show strong performance and development in all planned objectives
• Provide general local on-site and hands-on IT support at our facilities in Ames, also assisting in the resolution of IT infrastructure incidents
• High School Diploma plus 3-5 years of hands-on experience, in similar role (Associates Degree or Bachelor’s Degree preferred – will consider 2 to 4-year degree in lieu of hands-on experience
• Performs a combination of the following technical IT support activities with minimal supervision
• Exceed customer expectations when fulfilling tickets
• Ensure that recycling of expired equipment is not exceeding designated storage area
• Understands and executes defined IT process and standards, including change/incident management, software installation, configuring, etc
• Support Apple Mobile Devices
• May be required to lift/move technical equipment
• Valid Driver/Operator License is required
• Excellent Customer Service experience
• Travel Requirements: 15% between buildings
• The incumbent performs these essential duties and responsibilities
• Monitor data center facilities, networks, systems and telephony infrastructure
• Install compute, storage, and network infrastructure into cages and racks in data centers and co-location facilities
• Coordinate with remote technicians
• Upgrade software/firmware on production hardware during maintenance windows, some afterhours work required
• Conduct conference calls
• Follow documented procedures
• Respond to support requests via email, tickets, chat, phone, etc
• Periodically and rhythmically inspect graphs and charts in real-time
• Participate in rotation of afterhours on-call responsibilities
• Other tasks as assigned, both on-site and in other locations
• Some packing and shipping; breaking down of boxes
• Provide modified afternoon shift desktop and CMS/ERP support in a fast-paced three shift manufacturing environment
• Evaluate, prioritize and respond to staff requests for technical assistance
• Provide technical support to ensure timely resolution of problems
• Assist the System Administrator to maintain all means and measures to ensure integrity, reliability and security of information systems (WAN/LAN)
• Maintain network printers and troubleshoot printing equipment
• Install and implement desktop hardware and software
• Diagnose damaged equipment and repair in-house when appropriate
• Maintain a positive working relationship with all users seeking out ways to improve their productivity by meeting their technology needs
• Demonstrate the ability to use the Internet as a resource for research and troubleshooting
• Demonstrate the ability to learn multiple and custom applications quickly and apply that knowledge
• Degree in related field of study
• Knowledge of Hardware, Networking and Network Operating Systems
• Strong knowledge of desktop Windows 7, 10 and Microsoft Office applications. Familiarity with Microsoft Windows server environments is helpful
• Thorough knowledge of English (both verbal and written)
• 5+ years experience in supporting desktop, LAN and ERP
• Experience with AS400
• Experience with LAN support
• ERP (EpiCore CMS) systems experience an asset
• Demonstrates clear and respectful communication skills in all situations
• Ability to analyze and resolve problems quickly, as well as work independently
• Identifies and adjusts priorities, ensuring that work flow is conducted efficiently. Aptitude for systems support and development
• Ability to work flexible hours as required including shift work
• Recommendations for improvements and enhancements to existing systems
• Technical on site project lead for installations and upgrades of property systems and hardware
• Management of warranties, replacements and upgrades of all hardware and infrastructure
• Plan and budget all aspects of IT environment
• Maintain IT audit compliance
• Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
• Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required
• Must be able to work flexible days/hours – some on-call duty is required
• Minimum of 3 years of professional experience in a similar role, ideally in a manufacturing environment
• Knowledge of MS Office 10 or higher, Lotus Notes, Junos Pulse, iPhone/iPad
• A highly motivated and dedicated team player though also capable of working independently
• Possessing a high sense of responsibility and service orientation, you will be responsive to business needs while ensuring alignment with divisional and corporate standards
• Ideally an understanding of web based solutions that support a manufacturing environment
• Excellent, appropriate and fluent communication skills in German and English
• Naturally flexible, professional and personable and able to take ownership through to resolution" with an interest in supporting continuous process improvement
• Valid German Driving Licence will be required
• Installation and maintenance of PC hardware, software, and printers
• Resolve IT incidents and complete IT requests as assigned
• Utilize a ticketing system to document work on incidents and requests
• Assist in resolution of IT infrastructure incidents as directed by system specialist or engineer
• Identify errors and use root cause analysis to deliver high quality solutions to IT incidents
• Provide IT consultation services to business users by identifying user requirements and delivering solutions that meet business needs while maintaining Danfoss standards
• Use IT systems for change control and project management
• Create high quality documentation of systems, processes, and error resolutions
• Perform off hours support as needed to maintain production performance
• Expect to travel (1-3 times a year) to other Danfoss locations for support, training, etc
• Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security
• Communication systems (PBX, Video Conferencing systems, messaging systems))
• Support of non-standard systems related to specific business applications or production lines
• Associates Degree in Computer Science or related field plus 5 years of experience in an IT client or manufacturing support role OR
• Bachelor’s Degree in Computer Science or related field plus 3 years of experience in an IT client or manufacturing support role
• Customer Focus: Develop and maintain strong relationships with the customer and user
• Provide incident & problem resolution, root cause analysis and technical support for the systems
• Ensure equipment is built, tested and delivered within the SLAs
• Monitor system performance to support availability management, capacity planning, backup and disaster recovery planning
• Maintain security of the network by ensuring backups, anti virus, firewall rules and crypto management tasks are current
• Administration duties of a Crypto custodian ensuring the correct policies and procedures are followed
• Plan and coordinates system changes
• Actively participate in continual service improvement initiatives
• Some travel within the UK is expected, and occasionally overseas travel may be necessary
• Evaluates, acts and communicates providing technical support to end users for PC, hardware, server or mainframe applications, as required
• Performs root cause analysis and assists in developing methodology for typical client technology problems by identifying problems, researching, isolating issues and taking necessary action to resolve problems
• Proactively, is available to handle issues that the first and second tier of help desk support is unable to resolve
• Assists in the maintenance and tracking of document configuration standards for all hardware, operating systems and application software utilized by the company. By accomplishing this, ensures excellent communication with IT resources, internal/external customers, consultants and support resources
• Monitors/initiates orders, ships and receives equipment, monitoring warranties, schedules maintenance, and performs other service related items while ensuring documentation is updated at all times
• Provide professional and appropriate verbal and written information to users ensuring issues are completed in a timely manner
• Manages the tracking as well as performs post-resolution follow-ups to help requests
• Prioritizes the assignments at hand even in less structured situations
• Effectively handles multiple projects or tasks at the same time and completes them within a set time frame
• Understands personal strengths and development needs; initiates self-development actions; seeks and shares job-relevant learning, developmental experiences and feedback to enhance performance; encourages others to take personal responsibility for continual learning and skill growth; shares knowledge with team
• Fosters cross-functional and cross business teamwork; builds and promotes morale; works efficiently and effectively on teams to meet customers’ needs; meets all team commitments; consistent and intense commitment and willing to go above and beyond as necessary but also willing to do low profile, non-challenging work to get the project completed
• Builds strong working relationships with other IT Technicians to ensure seamless service, and builds strong working relationships with internal service groups to provide the highest quality service to end users
• Regularly communicate with supervisor work progress, concerns and questions
• 3+ years of experience in a help desk, service desk or desktop support environment; experience in installation and configuration of Windows networking; basic knowledge of LAN/WAN and related experience in Ethernet, TCP/IP, etc
• Expert in Windows Server 2003/2008 in an enterprise domain environment, intermediate TCP/IP support knowledge, configuration in Windows clients, troubleshooting as well as networking and telecom skills a plus
• Experience supporting Office 2010, Active Directory, Intel-based desktop/laptop hardware, MS Windows operating systems on workstations, laptops, mobile devices, VPN, Network Devices, LAN connectivity, etc
• Demonstrates strong logical thinking, problem solving skills; comes to a good solution quickly and accurately
• Ability to effectively multi-task in a high-activity, high performance atmosphere
• Strong organizational, time management and the ability to build rapport and elicit problem details from customers
• Displays strong report writing, business correspondence and suggests policy/procedures in a clear and concise manner
• Experience working in a team-oriented, collaborative environment with strong customer orientation as well as possess ability to work independently and remain calm during periods of high stress and challenging situations.
• Must be self-motivated and willing to set realistic aggressive goals and timelines with a willingness to do whatever it takes for client satisfaction
• Availability for on-call support of on-site and remove users at any time, if necessary
• Fluent in English, oral and written
• Ability to adjust schedule and travel to meet business needs
• Responds to telephone calls. Remedy tickets and emails for technical support
• Records all problems reported and resolutions within the Remedy tracking system
• Deploys new desktops, laptops, printers, phones, and other hardware
• Evaluates PC software
• Install/Update PC software and hardware (i.e. McAfee virus scanning software)
• Images existing machines for redeployment
• Troubleshoots all user-end type problems
• When needed, consults with Level II IT Technicians
• Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Undergraduate degree in Computer Science, Mathematics or Business. Experience may be substituted on a year for year basis. A+ certification a plus
• Two or more years of PC hardware and software experience
• Must be knowledgeable of Windows 2000
• Must be PC and LAN literate, detail oriented with good analytical and organizational skills

Branch IT Technician Resume Examples & Samples

• Conduct on-site repairs for internal customers in a Windows and MAC environment
• System imaging and deployment, refresh and upgrade projects
• Basic networking support, i.e., Cat-5 cabling, router and switches
• Leverages advanced skills to resolve moderately complex technical issues
• Participates in problem resolution, data entry, data tracking and issue follow-up
• Produces solutions that fulfill requirements within budget and schedule constraints
• Serves as point of escalation for IT Technicians and escalates issues to senior members of the team
• Works with project stakeholders to gather, document and maintain project requirements, scope, project schedules and implementation plans
• Analyzes, interprets and reports system status and problem issues
• Evaluates, analyzes, and addresses the technical and organizational impacts of new service deployments and changes to existing infrastructure services
• Responds to, resolves and minimizes adverse impacts to the business caused by errors in the IT
• Participates in the development of end user training materials
• Provides after-hours support as required and/or on call as required
• Travel to Ministry sites
• Other Duties as requested or required
• Healthcare experience
• Coordinates the configuration and installation of all hardware/ software for all departments. This activity includes vendor interface for the delivery of equipment
• Make on the spot decisions as to the location of equipment
• Coordinates the training of field-level key personnel in the use of all equipment and problem determination procedures associated with the equipment
• Coordinates the installation of all "in-field" computing equipment
• Coordinates the installation or de-installation of all equipment in existing remote sites per requests from field operations
• Onsite and remote installation and configuration of all IT hardware and perform on-site preventive maintenance, according to established company guidelines and standard operating procedures
• Maintain appropriate equipment inventory
• Coordinate IT repairs with approved third party vendors
• Utilize current ticket system to document work efforts and ensure timely resolution of all issues
• Follow appropriate policy and procedure to configure the desktop environment for all field equipment
• Troubleshoot mobile devices and IOS devices
• Detect and remediate viruses and malware on IT hardware
• 1 – 2 years’ related experience including networking & IT support
• CompTIA A+ Certification preferred
• Adhere to company policies for Infection Control
• Install/maintain third-party software packages as required
• Responsible for diagnosing and responding to customer service and technical support issues in-person, telephonic and e-mail discussions with customers
• Conduct problem identification, troubleshooting, research, isolation, resolution, documentation and follow-up to the customer’s satisfaction
• Assists engineers in the building, deploying and maintaining of customer systems nationally
• Performs some after-hours emergency technical support via telephone and computer systems
• Experience with SQL Server database is a plus
• Experience with Firewall/Router configuration of Sonicwall equipment is a plus
• Installation of Windows Server 2008R2/2012, Windows 7/10 in domain environments
• Installation and configuration of SQL Server 2008 or 2012 or 2014
• Hardware and software problem resolution across all client services
• Telephony: mobile and fixed
• Video Conferencing
• New software installation
• Equipment performance issue
• Support business applications to ensure compliance with corporate standards
• Maintain/Update Business Unit hardware inventory to comply with asset management standards
• Handle incoming IT Service Requests to ensure computer user inquiries are addressed in a timely manner
• Support the use of printers, fax machines, copiers and multi-function machines to maintain operational readiness
• Build out new laptop and desktop systems to comply with asset rotation and retention policy
• Install appropriate business applications in compliance with corporate standards
• Physical setup and deployment of computer systems, monitors, printers and other peripherals to ensure seamless operation of business function
• Train and orient users on use of hardware and software to maintain an educated and efficient workforce
• Utilizes an automated Service Request Tracking System to maintain assigned tasks and priorities. #LI-ML1
• Minimum 0 to 1 year relevant experience in network and/or PC support environment
• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Normally receives detailed instructions on most work
• Working knowledge of the Microsoft Office Suite
• Working knowledge of Microsoft Outlook
• Good Organizational skills
• Excellent Customer service and interpersonal skills
• Ability to abide by Granite’s Code of Conduct on a daily basis
• Commitment to conduct Branch IT operations in a manner consistent with Corporate IT policies, procedures and standards
• Practical knowledge of standard business practices
• Ability to work both collaboratively as a team player and independently as required
• Demonstrate a high degree of patience with an ability to work with all levels of management and staff
• Ability to learn new technologies and systems quickly
• Demonstrate strong time management skills and consistent follow through
• Travel to plants, satellite offices and job sites may be required occasionally with some extended daily and weekend hours
• Resolving level one and two end-user problems
• Creating and supporting user accounts & maintenance
• Supporting Central Tech groups in their endeavors
• Receive, record, resolve and follow up on end-user problems or system malfunctions with desktop and portable computers and peripheral equipment and application software
• Maintain records of problem reports, resolution and follow-up in the IT helpdesk software application
• Must be a minimum of 21 years of ag
• Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience, preferred
• Must be highly proficient in all Microsoft applications (Excel, Access, Word)
• Three years of work related experience in desktop computer support in a large network environment
• Relevant technical certifications or documented vendor training is preferred
• Additional demonstrable knowledge or experience in other IT related areas is preferred, such as IBM iSeries/AS400 operations; Microsoft SQL Server; Cisco LAN/WAN administration; and converged voice/data networks (VOIP)
• Strong customer service and interpersonal skills are required
• Must be a highly motivated self-starter who is eager to contribute to overall departmental and company success
• Must be willing to share night-and-weekend on-call duty as part of the IT department team
• Ability to define problems collects data, establish facts, and draw valid conclusions
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Maintain the process and implementation of the IT system for maximum efficiency and effectiveness
• Define future requirements and coordinate with the Maintenance Manager for installing system improvements on the basis of technological developments
• Maintains system with provision for continuity of operations during any disaster recovery if other emergency situations
• Maintain, implement and commission software on PLC and PC based automation systems with particular focus on Advanced Process Technologies and Automation Systems networks
• Provide engineering skills to support the development of processes, networks and network management systems
• Provide technical computing skills to assist the implementation of intranet strategies
• Maintain an up to date personal engineering knowledge of advances and trends in technologies
• Willingness to be on call and to work long hours if necessary in case of serious network malfunction
• Good understanding of existing network programs and capabilities
• Ability to work side-by-side with maintenance
• Display a willingness to learn
• Computer Science Degree preferred but not required
• Drug testing / background must be cleared
• Attains exposure and knowledge of Sirius’ Service Desk, IT Operations & Infrastructure, Application Development, and Application Administration and Support areas
• As directed, assists with tasks in the above areas
• Develops and demonstrates traits consistent with business-focused IT Services that is customer-driven
• Performs other duties and projects as needed to support the team

Junior Shipboard IT Technician Resume Examples & Samples

• Perform diagnostics on local and shipboard Active Directory Replication
• Conduct server maintenance, backup and restore as required
• Perform documented troubleshooting and disaster recovery of all servers
• Maintain domain accounts for local and remote users
• Perform remote diagnostics on shipboard servers
• Provide assistance to shipboard personnel in response to trouble calls assigned by the MSC Global helpdesk
• Support MSC Integrated Ship Network System (ISNS) Common PC Operating System Environment (COMPOSE) equipped ships in the importing and exporting of comma separated value (CSV) files, e.g. SimpleSync

Entry IT Technician Resume Examples & Samples

• Working knowledge within IT
• Education in IT related field , passion for new technology
• Desire to work with cutting edge technology and hardware

IT Technician OVO Resume Examples & Samples

• Support all tour employees with incidents, requests and IT requirements
• Act as technical reference with regard to all Cirque computer systems
• College-level diploma in IT or a related field
• Minimum five years’ relevant experience, preferably in a touring environment
• Excellent proficiency using Microsoft Windows XP and 7, Microsoft Office 2007 and 2010, and Symantec Antivirus
• Knowledge of a server environment and management of its components (routers, access points, switches, VLAN, VPN, DHCP and DNS)
• Flexibility, self-reliance and good team spirit
• Ability to quickly adapt to unexpected situations, variable schedules and tight deadlines
• Fluency in English, spoken and written, essential; fluency in French an asset
• Availability to tour full time and work in foreign countries
• 2+ years practical experience in hardware/software technical support position
• Networking and communication understanding
• Microsoft Windows operating systems (Win7, Win10) software installation, configuration and troubleshooting
• Apple MACOS systems
• Autonomous, organized, teamwork spirit
• Good English (spoken and written)
• Provides support to all retail locations and departments to include technical computer related problems, networking and peripheral communication issues reported by store managers and/or district managers. This includes fuel dispensers, computer hardware, EPOS hardware, networking hardware as well as the operating systems and back office PDI/RMS software. Requires working directly with store and Retail Accounting personnel in all levels. Travel required on an as needed basis. Monitoring store network connectivity and addressing outages. Will be subject to on-call scheduled and unscheduled events
• Assists in projects, work, to include new locations by installing hardware and software on all equipment needed to create a complete store. Assist in software upgrades to EPOS equipment and back office PC's at over 260 retail locations. Travel required on an as needed basis
• Performs other related duties as assigned or requested. Must have strong organizational skills in order to maintain equipment inventory, rotate stock and track mileage
• Must be able to learn and complete certification on all Gilbarco EPOS equipment and peripheral equipment as needed
• Will need to be able to quickly and effectively trouble shoot and correct all revenue generating issues in order to minimize impact to retail locations in a 24/7 environment
• Minimum one week after hours on-call and one weekend a month on-call required
• Good understanding of desktops, pc and laptop
• Good analytical skills and ability to solve technical problems across different platforms
• Team player and excellent interpersonal skills
• Ability to demonstrate effective communication skills, both written and verbal, to all levels within the organisation
• ‘A’ level or equivalent in a related field e.g. Information Technology
• Ideally certified industry courses e.g. MCP, MCSA or similar
• Ideally experience in remote deployment technologies (SCCM, LANDesk etc)
• Ideally experience in Supporting users in a Citrix environment
• Experience of supporting Microsoft Office, Outlook or Lotus Notes
• Full UK driving License
• Resolve computer related problems reported by Retail SBU including hardware, software, and as well as the operating system
• Make decisions on personnel actions hiring, terminations and promotions, etc. Assign personnel to project and direct their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and method
• Support all Retail I/S equipment from simple repair to complex solutions using individual talents/or those of various vendors. Work on all moderately complex systems and software
• Provide input to policy level directions regarding standards for Retail PC hardware and software products and applications. Study and project Retail IS PC and POS resources and allocations needed
• Monitor and maintain appropriate inventory levels of hardware to support service calls and projects
• Perform tasks, trouble shoots and repairs computer systems, peripheral equipment and POS systems located at sites in Arizona, New Mexico, Colorado, California, and Minessota
• Assist in managing, troubleshooting and repairing credit card network issues software and hardware
• Travel required to upgrade software and/or hardware on an as needed basis
• Ensure all Retail IS Technicians are properly trained on all Retail applications and hardware

Related Job Titles

• IT Technician Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on IT Technician Resumes:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks, ensuring they run efficiently
• Responding in a timely manner to service issues and requests, providing technical support across the company
• Repairing and replacing equipment as necessary, potentially working with external suppliers
• Setting up accounts for new users and assisting with password or login problems
• Providing support, including procedural documentation and relevant reports
• Setting up and managing backups and restoring systems when necessary
• Ensuring security through access controls, backups, and firewalls
• Testing new technology and providing feedback to IT managers or project leaders
• Conducting electrical safety checks on computer equipment to ensure compliance with health and safety regulations
• Training staff members on how to use various hardware and software
• Participating in the planning and implementation of new IT projects and initiatives

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IT Technician Resume Example:

• Technical support and troubleshooting
• IT service management (ITSM)
• Knowledge of ticketing systems
• Network administration and performance tuning
• Security protocols and cybersecurity measures
• Data backup and disaster recovery planning
• System monitoring and proactive maintenance
• Software and hardware upgrades
• IT project management
• Vendor management and negotiation
• Training and staff development
• Process automation and optimization
• Operating system deployment and management
• Cost reduction and budget management
• Communication and interpersonal skills
• Adaptability and continuous learning

Top Skills & Keywords for IT Technician Resumes:

Hard skills.

• Hardware Troubleshooting and Repair
• Software Installation and Configuration
• Network Administration
• Operating System Installation and Configuration
• Server Administration
• IT Security and Data Protection
• Backup and Disaster Recovery
• Virtualization Technologies
• IT Documentation and Reporting
• IT Project Management
• IT Help Desk Support
• Remote Desktop Support

Soft Skills

• Problem Solving and Troubleshooting
• Attention to Detail
• Customer Service and Interpersonal Skills
• Communication and Documentation
• Time Management and Organization
• Adaptability and Flexibility
• Teamwork and Collaboration
• Analytical and Critical Thinking
• Technical Aptitude
• Patience and Empathy
• Continuous Learning and Self-Development
• Professionalism and Ethics

Resume Action Verbs for IT Technicians:

• Troubleshot
• Implemented
• Collaborated
• Troubleshooted

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Resume FAQs for IT Technicians:

How long should i make my it technician resume, what is the best way to format a it technician resume, which keywords are important to highlight in a it technician resume, how should i write my resume if i have no experience as a it technician, compare your it technician resume to a job description:.

• Identify opportunities to further tailor your resume to the IT Technician job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for IT Technicians:

Desktop support technician, it support specialist, it support analyst, it system administrator, it desktop support, it service manager, it support manager, technical support specialist.

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Resume Examples

August 19, 2024

14 HVAC Resume Examples

Looking to land an interview for an HVAC position? These HVAC resume examples could be just what you need.

Resume Examples and Guide For

Recent Graduate HVAC Resume

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• What's the Best Education for an HVAC Resume?
• What's the Best Professional Organization for an HVAC Resume?

What Are the Best Certifications for an HVAC Resume?

What are the best hard skills to add to an hvac resume, what are the best soft skills to add to an hvac resume, tips for an effective hvac resume, how long should i make my hvac resume, what should the focus of an hvac resume be.

In the fast-evolving world of Heating, Ventilation, and Air Conditioning (HVAC), a professional HVAC resume is your ticket to landing a great job. Whether you're just starting out or you're a seasoned professional looking to climb the career ladder, this comprehensive guide will provide you with tailored HVAC resume examples and expert advice to help you stand out in this competitive field. From entry-level positions to senior roles, we've got you covered with a range of resume samples that showcase the skills, certifications, and experiences that employers in the HVAC industry are looking for. Let's dive in and explore how you can write a resume that not only highlights your technical prowess but also demonstrates your value as a top-tier HVAC professional.

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Entry-Level HVAC Resume Examples

This recent graduate HVAC resume example is perfect for those who have just completed their HVAC training and are ready to enter the workforce. It focuses on educational achievements and relevant coursework.

[email protected] - (555) 123-4567 - Irvine, CA

Recent HVAC graduate with a strong foundation in heating, ventilation, and air conditioning systems seeking an entry-level position to apply classroom knowledge and hands-on skills in a professional setting.

HVAC Intern

Cool Comfort Systems

06/2022 - 08/2022

• Assisted senior technicians in residential HVAC installations
• Performed basic maintenance tasks on various HVAC units
• Gained hands-on experience with diagnostic tools and equipment
• Participated in customer service interactions and job site safety meetings

Associate of Applied Science - HVAC Technology

Irvine Community College

05/2021 - 05/2023

• HVAC System Design
• Refrigeration Principles
• Electrical Systems and Controls
• Energy Efficiency and Green Technology
• Certifications

EPA Section 608 Universal Certification

OSHA 10-Hour Safety Certification

Basic HVAC installation and maintenance • Refrigerant handling and recovery • Reading blueprints and schematics • Troubleshooting HVAC systems • Knowledge of EPA regulations • Proficient in HVAC simulation software

Why this resume is great

This resume effectively showcases a recent graduate's potential in the HVAC field. It highlights relevant education, coursework, and certifications, which are crucial for entry-level positions. The internship experience demonstrates practical application of skills, while the volunteer work shows initiative and community involvement. The objective statement clearly communicates the candidate's goals and readiness to enter the workforce.

This HVAC apprentice resume is tailored for individuals who have started their HVAC apprenticeship and are looking to secure a position with a reputable company to continue their training.

Benjamin Hernandez

[email protected] - (555) 987-6543 - Saint Paul, MN

Dedicated HVAC Apprentice with 1 year of hands-on experience in residential and light commercial HVAC systems. Eager to continue learning and developing skills under the guidance of experienced professionals.

HVAC Apprentice

Cool Air Solutions

08/2022 - Present

Saint Paul, MN

• Assist journeyman technicians in installation, maintenance, and repair of HVAC systems
• Perform basic diagnostics and troubleshooting on residential units
• Help with ductwork installation and modification
• Maintain a clean and safe work environment
• Learn and apply local building codes and safety regulations

HVAC Apprenticeship Program

Local 123 HVAC Union

05/2025 - Present

High School Diploma

Saint Paul High School

09/2017 - 06/2021

EPA Section 608 Type II Certification

OSHA 10-Hour Construction Safety and Health

Basic HVAC system installation and repair • Familiarity with various HVAC tools and equipment • Understanding of electrical wiring and controls • Ability to read and interpret technical manuals and blueprints • Strong problem-solving and communication skills • Comfortable working in confined spaces and at heights

This HVAC Apprentice resume is excellent because it clearly shows the candidate's current apprenticeship status and eagerness to learn. It highlights relevant work experience, demonstrating practical skills gained on the job. The inclusion of certifications and additional information, such as language skills and availability, makes the candidate more attractive to potential employers. The skills section effectively balances technical abilities with soft skills, which are crucial in the HVAC field.

This HVAC helper resume is designed for those looking to break into the HVAC industry without formal training. It emphasizes transferable skills and a willingness to learn on the job.

Samuel Ramirez

[email protected] - (555) 246-8135 - Durham, NC

Hardworking and reliable individual seeking an HVAC Helper position to begin a career in the HVAC industry. Eager to learn and assist technicians while developing technical skills and knowledge.

General Laborer

BuildRight Construction

03/2021 - Present

• Assist skilled tradespeople in various construction tasks
• Maintain a clean and organized work site
• Follow safety guidelines and wear appropriate protective equipment
• Load and unload construction materials and tools
• Operate basic construction equipment under supervision

Warehouse Associate

QuickShip Logistics

06/2019 - 02/2021

• Performed inventory management and stock rotation
• Operated forklifts and pallet jacks safely and efficiently
• Assisted in maintaining warehouse equipment
• Collaborated with team members to meet shipping deadlines

Durham High School

09/2015 - 06/2018

Basic hand and power tool proficiency • Ability to lift and carry up to 50 pounds • Comfortable working in various weather conditions • Quick learner with strong attention to detail • Excellent teamwork and communication skills • Basic understanding of safety procedures • Valid driver's license with clean driving record • Available for flexible hours and overtime as needed • Basic computer skills including Microsoft Office Suite • CPR and First Aid certified

This HVAC Helper resume is effective for someone transitioning into the HVAC field without prior experience. It emphasizes transferable skills from previous jobs that are valuable in HVAC work, such as physical capabilities, safety awareness, and teamwork. The objective statement clearly communicates the candidate's eagerness to learn and grow in the industry. Including additional information like a driver's license and flexibility demonstrates reliability and commitment, which are highly valued in entry-level positions.

Mid-Level HVAC Resume Examples

This HVAC technician resume is ideal for HVAC professionals with several years of experience in installation, maintenance, and repair of various HVAC systems.

[email protected] - (555) 369-2580 - Lincoln, NE

Skilled HVAC Technician with 5+ years of experience in residential and commercial HVAC systems. Proficient in installation, maintenance, and repair of various heating, cooling, and ventilation equipment. Known for efficient problem-solving and excellent customer service.

Senior HVAC Technician

Climate Control Experts

06/2019 - Present

Lincoln, NE

• Perform installation, maintenance, and repair on a wide range of HVAC systems
• Diagnose complex issues using advanced testing equipment
• Provide detailed cost estimates and recommendations to clients
• Train and mentor junior technicians on best practices and safety procedures
• Maintain a 98% customer satisfaction rating

HVAC Technician

Comfort Solutions Inc.

07/2016 - 05/2019

• Installed and serviced residential and light commercial HVAC systems
• Conducted regular preventive maintenance to ensure optimal system performance
• Responded to emergency service calls and resolved issues efficiently
• Educated customers on proper system operation and energy-saving practices

Lincoln Community College

05/2014 - 05/2016

NATE Certified in Air Conditioning and Heat Pumps

OSHA 30-Hour Construction Safety and Health

Certified Energy Auditor (CEA)

Expert in troubleshooting and repairing various HVAC brands • Proficient in reading and interpreting technical schematics and blueprints • Strong knowledge of local building codes and regulations • Experienced in ductwork design and installation • Skilled in using digital diagnostic tools and software • Excellent communication and customer service skills

This HVAC Technician resume excels by showcasing a strong combination of technical expertise and soft skills. The professional summary quickly captures the candidate's experience level and key strengths. The work experience section demonstrates progression in responsibilities and highlights specific achievements, such as the high customer satisfaction rating. The skills section balances technical proficiencies with important soft skills like communication. The inclusion of multiple relevant certifications and bilingual ability adds significant value, making this candidate stand out in the competitive HVAC field.

This HVAC installer resume focuses on the specialized skills required for HVAC installation, emphasizing experience with different types of systems and attention to detail.

Charlotte Barry

[email protected] - (555) 135-7924 - Plano, TX

Detail-oriented HVAC Installer with 4 years of experience specializing in residential and light commercial HVAC system installations. Skilled in efficiently setting up various types of heating, cooling, and ventilation equipment while ensuring compliance with local codes and manufacturer specifications.

Lead HVAC Installer

PerfectTemp Systems

09/2020 - Present

• Lead a team of 3-4 installers on residential and light commercial HVAC projects
• Plan and execute installations of heat pumps, furnaces, and central air systems
• Coordinate with other trades to ensure proper integration of HVAC systems
• Perform quality checks and system tests before client handover
• Achieved a 15% reduction in installation time through improved work processes

HVAC Installer

Cool Breeze Installations

06/2018 - 08/2020

• Installed and replaced HVAC systems in residential settings
• Assisted in the layout and installation of ductwork and venting
• Connected systems to fuel and water supply lines, air ducts, and other components
• Tested installed equipment to ensure proper functioning and energy efficiency

HVAC Installation and Service Technician Program

Plano Technical Institute

09/2016 - 05/2018

NATE Certified in HVAC Installation

Proficient in installing various HVAC brands including Carrier, Trane, and Lennox • Expert in reading and interpreting mechanical drawings and blueprints • Skilled in proper handling and installation of refrigerant lines • Knowledgeable about energy-efficient HVAC solutions • Experienced in using hand and power tools specific to HVAC installation • Strong problem-solving and teamwork abilities

This HVAC Installer resume is excellent because it clearly focuses on the specific skills and experiences relevant to installation work. The professional summary immediately highlights the candidate's specialization and years of experience. The work experience section demonstrates progression to a leadership role and includes a quantifiable achievement in improving efficiency. The skills section effectively balances technical abilities with important soft skills. The inclusion of specific HVAC brands and certifications shows a breadth of knowledge that is valuable in the field. The additional information about familiarity with local codes and availability adds extra appeal to potential employers.

This HVAC maintenance technician resume highlights the preventative maintenance and repair skills essential for keeping HVAC systems running efficiently over time.

Hassan Mahmoud

[email protected] - (555) 753-9514 - Madison, WI

Dedicated HVAC Maintenance Technician with 6 years of experience specializing in preventive maintenance and repair of commercial and industrial HVAC systems. Skilled in extending equipment lifespan and optimizing system performance through meticulous care and timely interventions.

Senior HVAC Maintenance Technician

Industrial Comfort Solutions

03/2018 - Present

Madison, WI

• Develop and implement preventive maintenance schedules for large-scale industrial HVAC systems
• Perform regular inspections, cleaning, and calibration of HVAC equipment
• Diagnose and repair complex system malfunctions using advanced diagnostic tools
• Manage inventory of replacement parts and submit purchase orders as needed
• Train junior technicians on maintenance procedures and safety protocols
• Reduced emergency repair calls by 30% through proactive maintenance strategies

HVAC Service Technician

Commercial Cooling Corp

05/2015 - 02/2018

• Conducted routine maintenance on commercial HVAC systems in office buildings and retail spaces
• Responded to service calls and performed necessary repairs
• Advised clients on energy-saving practices and system upgrades
• Maintained detailed service records and generated reports for clients

Associate of Science - HVAC Technology

Madison Technical College

09/2013 - 05/2015

NATE Certified in Commercial HVAC Maintenance

Certified Maintenance Technician (CMT)

OSHA 30-Hour General Industry Safety and Health

Expert in preventive maintenance of various HVAC systems • Proficient in using computerized maintenance management systems (CMMS) • Skilled in energy auditing and system optimization • Knowledgeable about building automation systems • Experienced in refrigerant handling and recovery • Strong analytical and problem-solving abilities

This HVAC Maintenance Technician resume stands out due to its strong focus on preventive maintenance and system optimization. The professional summary effectively communicates the candidate's specialization and years of experience. The work experience section showcases progression in responsibilities and includes a quantifiable achievement in reducing emergency repairs. The skills section balances technical proficiencies with analytical abilities, which are crucial in maintenance roles. The inclusion of certifications specific to maintenance and commercial HVAC systems adds significant value. The additional information about software proficiency and professional association membership demonstrates a commitment to staying current in the field.

This commercial HVAC technician resume is tailored for professionals who specialize in larger, more complex commercial HVAC systems, emphasizing experience with industrial-grade equipment and building automation.

Ava Williams

[email protected] - (555) 864-2097 - Gilberta, AZ

Experienced Commercial HVAC Technician with 8+ years of expertise in installing, maintaining, and repairing large-scale commercial and industrial HVAC systems. Skilled in working with building automation systems and implementing energy-efficient solutions for optimal performance.

Lead Commercial HVAC Technician

Skyline Building Services

11/2017 - Present

Gilbert, AZ

• Oversee HVAC operations for a portfolio of 15 high-rise commercial buildings
• Design and implement energy-saving HVAC strategies, resulting in an average 20% reduction in energy costs for clients
• Conduct comprehensive system audits and provide detailed reports with improvement recommendations
• Manage a team of 5 technicians, coordinating schedules and providing technical guidance
• Collaborate with building managers to ensure HVAC systems meet specific needs and comply with regulations

Commercial HVAC Specialist

Urban Climate Control

06/2013 - 10/2017

• Installed and maintained various commercial HVAC systems including chillers, boilers, and rooftop units
• Troubleshot complex issues in building automation systems
• Performed regular preventive maintenance to minimize downtime and extend equipment life
• Advised clients on system upgrades and retrofits to improve efficiency

Bachelor of Science - Mechanical Engineering

Gilbert University

09/2009 - 05/2013

NATE Certified in Commercial HVAC

• Certified Energy Manager (CEM)
• LEED Accredited Professional

Expert in commercial and industrial HVAC system operation and maintenance • Proficient in building automation systems (BAS) including Honeywell, Johnson Controls, and Siemens • Skilled in energy management and HVAC system optimization • Experienced in refrigerant management and handling • Knowledgeable about LEED certification requirements for HVAC systems • Strong project management and team leadership abilities • Proficient in AutoCAD and HVAC design software

This Commercial HVAC Technician resume excels by showcasing a strong blend of technical expertise and leadership skills. The professional summary immediately highlights the candidate's specialization in commercial and industrial systems. The work experience section demonstrates progression to a leadership role and includes impressive quantifiable achievements, such as energy cost reduction. The skills section effectively balances technical proficiencies with project management abilities. The inclusion of certifications relevant to commercial HVAC, energy management, and LEED demonstrates a comprehensive understanding of the field. The additional information about software proficiency and professional associations shows a commitment to continuous learning and industry involvement, making this candidate highly attractive for commercial HVAC positions.

Senior-Level HVAC Resume Examples

This senior HVAC technician resume is designed for highly experienced HVAC professionals who have mastered a wide range of systems and can handle complex projects independently.

Jack Wilson

[email protected] - (555) 987-6543 - Reno, NV

Highly skilled Senior HVAC Technician with 15+ years of comprehensive experience in residential, commercial, and industrial HVAC systems. Expertise in troubleshooting complex issues, implementing energy-efficient solutions, and mentoring junior technicians. Known for exceptional problem-solving skills and commitment to customer satisfaction.

Elite Comfort Systems

08/2012 - Present

• Lead technician for high-priority commercial and industrial HVAC projects
• Diagnose and resolve complex system malfunctions with a 98% first-time fix rate
• Develop and implement preventive maintenance programs, reducing system downtime by 40%
• Train and mentor junior technicians, improving team efficiency by 25%
• Collaborate with engineers on custom HVAC solutions for specialized environments
• Maintain relationships with key accounts, achieving a 95% client retention rate

Residential Comfort Solutions

06/2006 - 07/2012

• Installed, maintained, and repaired residential HVAC systems
• Specialized in retrofitting older homes with modern, energy-efficient HVAC solutions
• Educated homeowners on proper system operation and maintenance
• Consistently received top customer satisfaction ratings

Reno Community College

09/2003 - 05/2006

NATE Certified Master HVAC Technician

Licensed HVAC Contractor in State

Expert in troubleshooting and repairing all major HVAC brands and systems • Proficient in building automation systems and smart HVAC technologies • Skilled in energy auditing and implementing efficiency improvements • Experienced in refrigerant management and environmental regulations • Strong knowledge of electrical systems and controls • Excellent project management and team leadership abilities

This Senior HVAC Technician resume is outstanding because it clearly demonstrates the depth and breadth of the candidate's experience. The professional summary effectively communicates the technician's extensive experience across various HVAC systems and highlights key strengths. The work experience section showcases leadership roles and includes impressive quantifiable achievements, such as the high first-time fix rate and client retention. The skills section balances technical expertise with important soft skills like project management. The inclusion of multiple advanced certifications and professional development courses shows a commitment to staying at the forefront of the industry. The additional information about language skills and professional associations further enhances the candidate's appeal, making this resume ideal for senior-level positions.

This HVAC supervisor resume highlights leadership skills, project management abilities, and technical expertise required to oversee HVAC teams and large-scale projects.

Martina Oliveira

[email protected] - (555) 321-7890 - Buffalo, NY

Dynamic HVAC Supervisor with 12+ years of experience in the HVAC industry, including 5 years in a supervisory role. Skilled in managing large-scale HVAC projects, leading technical teams, and ensuring compliance with industry standards and regulations. Proven track record of improving operational efficiency and customer satisfaction.

HVAC Operations Supervisor

MegaCorp Building Services

09/2016 - Present

Buffalo, NY

• Oversee a team of 15 HVAC technicians, coordinating schedules and assigning projects
• Manage HVAC operations for a portfolio of 25 commercial and industrial properties
• Develop and implement preventive maintenance programs, reducing emergency calls by 35%
• Conduct performance evaluations and provide ongoing training to team members
• Collaborate with clients and stakeholders to ensure project requirements are met
• Implemented a new inventory management system, reducing parts-related delays by 50%

City Climate Control

06/2010 - 08/2016

• Led complex HVAC installation and repair projects for commercial clients
• Mentored junior technicians and assisted in their skill development
• Specialized in energy-efficient system upgrades and retrofits
• Maintained a 97% customer satisfaction rating throughout tenure

Buffalo Technical University

09/2006 - 05/2010

NATE Certified HVAC Installation and Service Supervisor

Certified Indoor Air Quality Professional (CIAQP)

Project Management Professional (PMP)

Expert in commercial and industrial HVAC system operations • Proficient in project management and team leadership • Skilled in budget planning and cost control • Strong knowledge of OSHA regulations and safety protocols • Experienced in contract negotiation and vendor management • Excellent problem-solving and decision-making abilities • Proficient in HVAC-specific software including BuildingConnected and Procore

This HVAC Supervisor resume excels by effectively balancing leadership skills with technical expertise. The professional summary concisely communicates the candidate's supervisory experience and key strengths. The work experience section highlights management responsibilities and includes impressive quantifiable achievements, such as reducing emergency calls and parts-related delays. The skills section effectively combines technical knowledge with crucial management abilities. The inclusion of both HVAC-specific and management certifications demonstrates a well-rounded skill set ideal for a supervisory role. The professional development section shows a commitment to continuous learning in both technical and leadership areas. The additional information about language skills and software proficiency further enhances the candidate's appeal for supervisory positions in the HVAC industry.

This HVAC project manager resume is tailored for HVAC professionals who have transitioned into project management roles, emphasizing both technical knowledge and project coordination skills.

Thomas Jones

[email protected] - (555) 456-7890 - Laredo, TX

Results-driven HVAC Project Manager with 10+ years of experience in the HVAC industry, including 6 years managing large-scale commercial and industrial HVAC projects. Skilled in coordinating all aspects of HVAC installations, from initial design to final commissioning. Proven track record of completing projects on time and within budget while ensuring high quality and client satisfaction.

Senior HVAC Project Manager

Laredo Climate Solutions

03/2015 - Present

• Manage multiple HVAC projects simultaneously, with budgets ranging from $500K to $5M
• Develop project scopes, timelines, and resource allocation plans
• Coordinate with architects, engineers, and subcontractors to ensure seamless project execution
• Implement risk management strategies, reducing project delays by 25%
• Oversee quality control processes, maintaining a 98% client satisfaction rate
• Introduced value engineering practices, saving clients an average of 15% on project costs

HVAC Project Coordinator

Urban Comfort Systems

06/2011 - 02/2015

• Assisted in the planning and execution of commercial HVAC installations
• Monitored project progress and reported on key metrics to senior management
• Coordinated equipment deliveries and managed on-site inventory
• Ensured compliance with local building codes and regulations

Laredo University

09/2007 - 05/2011

LEED Accredited Professional - Building Design and Construction

Expert knowledge of commercial and industrial HVAC systems • Proficient in project management methodologies (PMP, Agile) • Skilled in budget management and cost control • Strong understanding of building codes and HVAC industry standards • Experienced in contract negotiation and vendor management • Excellent communication and stakeholder management abilities

This HVAC Project Manager resume stands out by effectively combining project management expertise with in-depth HVAC industry knowledge. The professional summary clearly communicates the candidate's experience in managing large-scale HVAC projects and highlights key strengths. The work experience section showcases progressively responsible roles and includes impressive quantifiable achievements, such as reducing project delays and saving costs through value engineering. The skills section balances technical HVAC knowledge with crucial project management abilities. The inclusion of both project management and HVAC-specific certifications demonstrates a well-rounded skill set ideal for an HVAC Project Manager. The professional development section shows a commitment to continuous learning in both technical and management areas. The additional information about software proficiency and industry contributions further enhances the candidate's appeal, making this resume highly effective for HVAC project management positions.

Specialized HVAC Resume Examples

This refrigeration technician resume focuses on the specialized skills and knowledge required for working with commercial and industrial refrigeration systems.

Liam Martinez

[email protected] - (555) 987-6543 - Glendale, AZ

Skilled Refrigeration Technician with 8+ years of experience specializing in commercial and industrial refrigeration systems. Expert in installation, maintenance, and repair of various cooling equipment. Known for quick problem-solving and implementing energy-efficient solutions to optimize system performance.

Senior Refrigeration Technician

Arctic Solutions Inc.

07/2016 - Present

Glendale, AZ

• Install, maintain, and repair industrial refrigeration systems for food processing plants and cold storage facilities
• Conduct energy audits and implement efficiency improvements, reducing energy consumption by an average of 20%
• Troubleshoot complex issues in ammonia refrigeration systems and controls
• Train and mentor junior technicians on safety procedures and best practices
• Manage inventory of parts and refrigerants, ensuring compliance with EPA regulations
• Achieved a 99% on-time completion rate for scheduled maintenance and repairs

Refrigeration Service Technician

05/2013 - 06/2016

• Serviced and repaired commercial refrigeration equipment in supermarkets and restaurants
• Performed preventive maintenance on walk-in coolers, freezers, and display cases
• Diagnosed and resolved refrigerant leaks, compressor failures, and control system issues
• Educated clients on proper equipment operation and maintenance procedures

Associate of Applied Science - HVAC/R Technology

Glendale Technical College

09/2010 - 05/2013

RETA Certified Assistant Refrigeration Operator (CARO)

Certified Refrigeration Energy Specialist (CRES)

Expert in ammonia and freon-based refrigeration systems • Proficient in reading and interpreting mechanical and electrical schematics • Skilled in using digital diagnostic tools and refrigerant recovery equipment • Knowledgeable about energy management systems and VFD controls • Experienced in compliance with OSHA and EPA regulations • Strong problem-solving and customer service abilities

This Refrigeration Technician resume excels by showcasing specialized expertise in commercial and industrial refrigeration systems. The professional summary effectively communicates the candidate's experience and key strengths. The work experience section highlights progressively responsible roles and includes impressive quantifiable achievements, such as reducing energy consumption and maintaining a high on-time completion rate. The skills section balances technical proficiencies with important soft skills. The inclusion of refrigeration-specific certifications demonstrates deep expertise in the field. The professional development section shows a commitment to continuous learning in crucial areas like safety, energy efficiency, and automation. The additional information about language skills and availability for emergency calls further enhances the candidate's appeal for specialized refrigeration positions.

This industrial HVAC technician resume emphasizes experience with large-scale industrial HVAC systems, highlighting skills in handling complex equipment and adhering to strict safety protocols.

Emma Schmidt

[email protected] - (555) 234-5678 - Scottsdale, AZ

Dedicated Industrial HVAC Technician with 10+ years of experience specializing in large-scale industrial heating, ventilation, and air conditioning systems. Expertise in maintaining and optimizing complex HVAC equipment for manufacturing facilities, warehouses, and process plants. Committed to ensuring safe, efficient, and reliable operation of critical industrial climate control systems.

Lead Industrial HVAC Technician

MegaPlant Solutions

09/2015 - Present

scottsdale, AZ

• Oversee HVAC operations for a 1.5 million sq. ft. automotive manufacturing facility
• Conduct predictive and preventive maintenance on industrial chillers, boilers, and air handling units
• Implement energy-saving strategies, resulting in a 25% reduction in HVAC-related energy costs
• Troubleshoot and repair complex issues in building automation and control systems
• Manage a team of 5 technicians, providing technical guidance and safety training
• Collaborate with production managers to schedule maintenance with minimal impact on operations

Industrial HVAC Specialist

Heavy Industry Services

06/2011 - 08/2015

Scottsdale, AZ

• Maintained and repaired HVAC systems in steel mills and chemical processing plants
• Performed installation and commissioning of new industrial HVAC equipment
• Ensured compliance with strict safety protocols and environmental regulations
• Participated in root cause analysis for equipment failures and implemented corrective actions

Bachelor of Science - Mechanical Engineering Technology

Scottsdale Technical University

Certified Plant Maintenance Manager (CPMM)

Expert in industrial-grade HVAC systems including centrifugal chillers and absorption chillers • Proficient in building automation systems (BAS) and programmable logic controllers (PLCs) • Skilled in energy management and system optimization for industrial applications • Experienced in refrigerant management and handling of industrial coolants • Knowledgeable about clean room HVAC requirements and ISO standards • Strong analytical and problem-solving abilities in high-pressure industrial environments

This Industrial HVAC Technician resume stands out by emphasizing specialized experience in large-scale industrial HVAC systems. The professional summary effectively communicates the candidate's expertise and focus on industrial applications. The work experience section showcases progressively responsible roles in industrial settings and includes impressive quantifiable achievements, such as significant energy cost reduction. The skills section balances technical proficiencies specific to industrial HVAC with important analytical abilities. The inclusion of both HVAC and industrial management certifications demonstrates a well-rounded skill set ideal for industrial environments. The professional development section shows a commitment to continuous learning in crucial areas like industrial refrigeration, automation, and energy efficiency. The additional information about CAD proficiency and involvement in industry committees further enhances the candidate's appeal for specialized industrial HVAC positions.

This HVAC controls technician resume focuses on expertise in HVAC control systems, building automation, and energy management technologies.

Nikola Müller

[email protected] - (555) 876-5432 - Boise, ID

Innovative HVAC Controls Technician with 7+ years of experience specializing in design, installation, and optimization of building automation systems. Skilled in integrating HVAC controls with other building systems to maximize energy efficiency and occupant comfort. Adept at troubleshooting complex control issues and implementing cutting-edge smart building technologies.

Senior HVAC Controls Technician

Intelligent Building Solutions

04/2017 - Present

• Design and implement building automation systems for commercial and institutional clients
• Program and commission DDC (Direct Digital Control) systems for HVAC equipment
• Optimize control sequences, resulting in average energy savings of 30% for clients
• Troubleshoot and resolve complex issues in BMS (Building Management Systems)
• Train facility managers and operators on proper use of control systems
• Lead a team of 3 junior technicians in large-scale control system installations

HVAC Controls Specialist

EcoTech Systems

06/2014 - 03/2017

• Installed and maintained various HVAC control systems in office buildings and schools
• Configured and calibrated sensors, actuators, and controllers
• Developed and implemented energy-saving control strategies
• Assisted in the integration of HVAC controls with lighting and security systems

Bachelor of Science - Electronics Engineering

Boise University of Technology

09/2010 - 05/2014

Certified Controls Specialist (CCS)

BACnet Certified Professional

LEED Accredited Professional - Building Operations and Maintenance

CompTIA Network+ Certification

Expert in building automation systems including Honeywell, Johnson Controls, and Siemens • Proficient in programming languages such as Python, Java, and C++ • Skilled in network protocols including BACnet, Modbus, and LonWorks • Experienced in energy management software and analytics platforms • Knowledgeable about IoT technologies and cloud-based HVAC control solutions • Strong problem-solving and project management abilities

This HVAC Controls Technician resume excels by showcasing specialized expertise in building automation and control systems. The professional summary effectively communicates the candidate's focus on integrating HVAC controls with other building systems for optimal performance. The work experience section highlights progressively responsible roles and includes impressive quantifiable achievements, such as significant energy savings through control optimization. The skills section balances technical proficiencies specific to HVAC controls with important programming and networking abilities. The inclusion of both controls-specific and broader IT certifications demonstrates a well-rounded skill set ideal for modern building automation roles. The professional development section shows a commitment to staying current with cutting-edge technologies like IoT and cybersecurity for building systems. The additional information about language skills and industry contributions further enhances the candidate's appeal for specialized HVAC controls positions.

This HVAC design engineer resume highlights skills in HVAC system design, load calculations, and energy modeling for commercial and industrial buildings.

Giulia Ferrari

[email protected] - (555) 345-6789 - Spokane, WA

Innovative HVAC Design Engineer with 9+ years of experience in creating efficient and sustainable HVAC systems for commercial, industrial, and institutional buildings. Expertise in energy modeling, load calculations, and integration of renewable energy sources. Skilled in utilizing advanced design software to develop cost-effective and environmentally friendly HVAC solutions.

Senior HVAC Design Engineer

GreenBuild Consultants

08/2016 - Present

Spokane, WA

• Lead HVAC system design for projects ranging from office complexes to healthcare facilities
• Perform complex load calculations and energy modeling to optimize system performance
• Develop detailed mechanical plans, specifications, and equipment schedules
• Collaborate with architects and other engineering disciplines to ensure integrated design approach
• Implement innovative sustainable technologies, reducing energy consumption by up to 40% in designed systems
• Mentor junior engineers and oversee quality control of design documents

HVAC Project Engineer

Eco-Tech Engineering

06/2012 - 07/2016

• Designed HVAC systems for commercial and light industrial buildings
• Conducted site surveys and prepared feasibility studies for retrofit projects
• Assisted in developing energy conservation measures and lifecycle cost analyses
• Ensured compliance with local building codes and ASHRAE standards

Master of Science - Mechanical Engineering, Specialization in HVAC Systems

Spokane University of Engineering and Technology

09/2010 - 05/2012

Spokane Institute of Technology

Professional Engineer (P.E.) - Mechanical Engineering

ASHRAE High-Performance Building Design Professional (HPBD)

Expert in HVAC system design for various building types • Proficient in energy modeling software including eQUEST and EnergyPlus • Skilled in AutoCAD, Revit MEP, and other BIM software • Experienced in computational fluid dynamics (CFD) for airflow analysis • Knowledgeable about renewable energy integration in HVAC systems • Strong analytical and project management abilities

This HVAC Design Engineer resume stands out by emphasizing specialized expertise in creating efficient and sustainable HVAC systems for various building types. The professional summary effectively communicates the candidate's focus on innovative and environmentally friendly design solutions. The work experience section showcases progressively responsible roles and includes impressive quantifiable achievements, such as significant energy consumption reduction in designed systems. The skills section balances technical proficiencies specific to HVAC design with important software and analytical abilities. The inclusion of both engineering and sustainability-focused certifications demonstrates a well-rounded skill set ideal for modern HVAC design roles. The professional development section shows a commitment to staying current with advanced technologies and specialized applications like geothermal systems and clean room design. The additional information about publications and involvement in technical committees further enhances the candidate's appeal for high-level HVAC design engineering positions.

HVAC Resume Writing Guidance

A well-structured HVAC resume should typically follow this outline:

• Contact Information
• Professional Summary or Objective
• Work Experience
• Additional Information (optional)

This structure allows you to present your most relevant qualifications prominently while providing a comprehensive overview of your HVAC expertise.

For most HVAC professionals, a reverse-chronological layout is the most effective. This format highlights your most recent and relevant experience first, which is particularly important in a field where staying current with technology and regulations is crucial.

However, if you're changing careers or have gaps in your employment history, a combination resume might be more suitable. This format allows you to emphasize your resume skills and resume accomplishments while still providing a clear work history.

Your HVAC resume header should be clear and professional, including:

• Professional Title (e.g., "HVAC Technician" or "HVAC Project Manager")
• Phone Number
• Email Address
• Location (City and State)
• Optional: LinkedIn profile or professional website

J. Smith HVAC Guy 555-123-4567 [email protected]

This header is less effective because it uses an informal title, doesn't provide a full name, and lacks location information. The email address also appears less professional.

John Smith Certified HVAC Technician (555) 123-4567 | [email protected] Chicago, IL | LinkedIn: /in/johnsmithHVAC

Why it works

This header is effective because it clearly states John's professional title, includes all necessary contact information, and provides a LinkedIn profile for additional professional details.

Your HVAC resume summary should be a concise yet powerful statement that highlights your most relevant qualifications, experience, and achievements. Your resume summary should:

• Specify your years of experience in the HVAC field
• Highlight your areas of specialization (e.g., commercial, residential, industrial)
• Mention key skills or certifications
• Include a notable achievement or unique selling point

HVAC tech looking for a new job. Can fix AC and heating systems. Have some experience and want to learn more.

This summary is too vague and doesn't highlight any specific skills or achievements. It also uses informal language, which is not appropriate for a professional resume.

Certified HVAC Technician with 8+ years of experience in residential and light commercial systems. Skilled in installation, maintenance, and energy-efficient upgrades. Consistently maintain a 98% customer satisfaction rate and reduced average service time by 20% through efficient troubleshooting techniques.

This summary effectively communicates the technician's experience, areas of expertise, and quantifiable achievements, making it compelling for potential employers.

HVAC professionals typically handle a wide range of responsibilities, which may vary based on their specific role and level of experience. Some common responsibilities include:

• Installing, maintaining, and repairing heating, ventilation, and air conditioning systems
• Diagnosing and troubleshooting HVAC system issues
• Performing preventive maintenance to ensure optimal system performance
• Reading and interpreting blueprints and system specifications
• Ensuring compliance with safety regulations and industry standards
• Advising clients on energy-efficient HVAC solutions
• Managing inventory of parts and equipment
• Keeping accurate records of work performed and parts used

When detailing your work experience, focus on showcasing your skills and achievements rather than just listing duties. Each entry should include:

• Company name
• Dates of employment
• 3-5 bullet points highlighting key responsibilities and achievements
• Quantifiable results where possible

Joe's Heating and Cooling

2019 - 2022

• Fixed AC units
• Did maintenance on furnaces
• Helped customers
• Used tools to diagnose problems

This experience entry is too vague and doesn't provide any specific achievements or skills. The language is informal, and there are no quantifiable results to demonstrate the technician's effectiveness.

CoolComfort Systems

06/2018 - Present

• Maintain and repair HVAC systems for 100+ residential and light commercial clients
• Implemented a preventive maintenance program, reducing emergency calls by 30%
• Consistently achieve 95% customer satisfaction ratings through efficient service and clear communication
• Train and mentor 3 junior technicians on advanced troubleshooting techniques
• Spearheaded the adoption of a new digital diagnostic tool, improving first-time fix rates by 25%

This experience entry effectively demonstrates the technician's responsibilities, achievements, and impact on the company. The use of quantifiable results makes the accomplishments more tangible and impressive.

If you're new to the HVAC field, focus on transferable skills, relevant education, and any practical experience you've gained. Consider including:

• Relevant coursework or training programs
• Internships or apprenticeships
• Projects completed during your education
• Volunteer work involving technical or mechanical skills
• Transferable skills from other jobs (e.g., customer service, problem-solving)
• Any certifications you've earned, even if they're entry-level

Here's an example of how to structure an entry-level HVAC resume:

Habitat for Humanity

Springfield, IL

• Assisted in HVAC installations for low-income housing projects
• Gained practical experience working alongside experienced technicians

What's the Best Education for an HVAC Resume?

The ideal education for an HVAC professional can vary depending on career goals and local requirements. However, common educational paths include:

• Associate's degree in HVAC Technology or related field
• Vocational or technical school HVAC program
• Apprenticeship programs
• Bachelor's degree in Mechanical Engineering (for design or management roles)

When listing education on your resume, include:

• Degree or program name
• Institution name
• Graduation date (or expected graduation date)
• Relevant coursework or academic achievements (if recent graduate)

What's the Best Professional Organization for an HVAC Resume?

Membership in professional organizations demonstrates commitment to the field and ongoing professional development. Some reputable HVAC organizations include:

• ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers)
• ACCA (Air Conditioning Contractors of America
• RSES (Refrigeration Service Engineers Society)
• PHCC (Plumbing-Heating-Cooling Contractors Association)
• MSCA (Mechanical Service Contractors of America)

When listing professional memberships, include the organization name and your membership status or any leadership roles held.

Certifications are crucial in the HVAC industry as they demonstrate your expertise and commitment to professional standards. Some valuable certifications include:

• EPA Section 608 Certification (Universal)
• NATE (North American Technician Excellence) Certifications
• HVAC Excellence Certifications
• OSHA Safety Certifications

When listing certifications, include the full name of the certification, the issuing organization, and the date of acquisition or renewal if applicable.

Hard skills are specific, teachable abilities that are essential for HVAC professionals. Some key hard skills to include on your resume are:

• HVAC system installation, maintenance, and repair
• Refrigerant handling and recovery
• Electrical troubleshooting and wiring
• Reading and interpreting blueprints and schematics
• Energy auditing and system optimization
• Proficiency in HVAC diagnostic tools and software
• Knowledge of building automation systems
• Familiarity with local building codes and regulations

Soft skills are personal attributes that enhance your interactions and job performance. Important soft skills for HVAC professionals include

• Problem-solving and critical thinking
• Excellent customer service
• Clear communication (both verbal and written)
• Time management and punctuality
• Attention to detail
• Adaptability and willingness to learn
• Teamwork and collaboration
• Physical stamina and dexterity

To create an epic HVAC resume, consider the following tips:

• Tailor your resume to the specific job description , highlighting relevant skills and experience
• Use industry-specific keywords to pass Applicant Tracking Systems (ATS)
• Quantify your achievements with specific numbers and percentages where possible
• Keep your resume concise and well-organized, typically 1-2 pages depending on experience level
• Proofread carefully to eliminate errors and ensure a professional appearance
• Include a cover letter using Huntr that expands on your qualifications and enthusiasm for the position

The most common resume length for an HVAC resume depends on your experience level:

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• Safety record and adherence to industry regulations
• Customer service skills and ability to explain technical concepts clearly
• Continuous learning and adaptability to new technologies in the field

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educational summer camp in Novosibirsk - Novosibirsk Forum

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Has anyone heard of the Educational Center "Cosmopolitan", Novosibirsk. I am thinking of volunteering for a month as a teacher of English. I am just over 60 and do not know if this is for me though I would love to go to Russia and give it a try. Any helpful tips would be appreciated.

I'm thinking about this too. I got an email message about their programme through my college. That's all I know though!

I found a website eventually... try this.

http://cosmo.qc.nov.net/menu_summer.htm

I have received some information through my college and am thinking of going for 2 weeks in the summer. I also have asked the center's director for further info, and she has been incredibly helpful and approachable.

I am pretty sure it will be an amazing experience so I am almost certain I will make it.

Anyone else?

I was in Novosibirsk 3 years ago a must see is the state opera and a visit to watch the Transiberian Express train come into Novo station. A vibrant city it hit 40+ deg C when I was there. Watch out for the mosquitos they adore English flesh.......

did you find out anything about this camp or have you been? I am planning to go this winter but would like to check it out first.

Their contact details here:

http://www.worldwide.edu/ci/russia/schools/34150.html

but real postcode is 630007

I have opened a local yellow pages, but there is no such company.

If you really need I would be viziting their office.

thanks Alexei

I have received an application form from the company but before I send any money I would like to check that it is a legitimate company. Is it easy for you to see if they really have a language school that happens there every year. have you ever seen any evidence of this activity in Novosibirsk?

That's results:

I have vizited their office at Fabrichnaya, but there is no such company now. Guard sais this language school have rented an office there last year, but now they leave it.

I have posted a message at the Novosibirsk city forum about this educational center, language school, international camps, but noone reply.

I have found a couple of words at the internet about cooperating with this center between our city schools, language schools but only in 2003-2005 years.

There is no any advertising of this company I ever saw.

There is no any info about their new or old office at our local yellow pages.

So, I think this is very small school. Probably it guided by one of the former graduates of linguistics faculty from one of Novosibirsk Universities. I do not exclude an opportunity that this camps is on. But this is facts.

I know this is quite late... but I just wanted to add that I am also thinking of applying for two camps in summer 08. Like a previous poster found, Natalya the director has been incredibly helpful to me, always replying to emails promptly. But what clinched it for me is that I know of and have spoken to someone else who did the camp last year and he says it's fine and thoroughly recommends it!

Hope that helps!

This is a great camp and would recommend it to anyone. It is very professionally organsed and run by Natalia Gnaddinva Bodrova and opersted throughout the summer and also during the winter.

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Novosibirsk Oblast, Russia

The capital city of Novosibirsk oblast: Novosibirsk .

Novosibirsk Oblast - Overview

Novosibirsk Oblast is a federal subject of Russia, part of the Siberian Federal District. Novosibirsk is the capital city of the region.

The population of Novosibirsk Oblast is about 2,780,000 (2022), the area - 177,756 sq. km.

Novosibirsk oblast flag

Novosibirsk oblast coat of arms.

Novosibirsk oblast map, Russia

Novosibirsk oblast latest news and posts from our blog:.

29 November, 2020 / Novosibirsk Akademgorodok - the scientific center of Siberia .

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18 September, 2018 / Novosibirsk - the view from above .

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History of Novosibirsk Oblast

Over thousands of years, the territory of the Novosibirsk region, due to its location on the border of natural zones and cultural regions (the Siberian taiga and the Eurasian steppe), played the role of a buffer zone or border zone of different peoples.

In the 13th-15th centuries, this land was the eastern outskirts of the Golden Horde. Later, until the end of the 16th century, it was part of the Siberian Khanate. In the 18th century, the territory of the present Novosibirsk region became part of the Russian Empire.

Despite the relatively favorable climate, the Russians began to settle here relatively late. The Barabin Tatars were the indigenous people. Today, their total population is about 10,000 people living mainly in the western parts of the region.

The Barabin Tatars were subjected to constant attacks of the Kalmyks (the Oyrates and Teleuts). Russian villages were also under the threat. That’s why people preferred to settle in the north, near Tomsk. Only at the end of the 17th century, Novosibirsk province became attractive to settlers.

More Historical Facts…

The first settlement was founded by the boyar son Alexey Kruglik in 1695. Later, this settlement became the village of Kruglikovo. Today, it is located in Bolotninsky district. In the early 18th century, Berdsky stockaded town was built. Over time, the threat from the nomads decreased and the number of settlers increased.

In 1722, the Siberian line of fortresses along the Irtysh River was constructed. The locals were mainly engaged in soil tilling, fishing and hunting. In the early 19th century, the famous Ural manufacturer Akinfiy Demidov constructed two copper melting plants here - Kolyvansky and Barnaulsky.

In 1893, due to the construction of the Trans-Siberian Railway and the railway bridge across the Ob River, Alexandrovsky settlement was built (from 1895 - Novonikolayevsky). Thanks to its convenient geographical location (the Trans-Siberian Railway crossing the Ob River, transportation ways connecting Siberia with the European part of the Russian Empire), its trade importance grew rapidly. In 1909, Novonikolayevsk became a town. In 1925, it was renamed in Novosibirsk.

Before 1921, the territory of Novosibirsk oblast was part of Tomsk gubernia, from 1921 to 1925 - of Novonikolayevsk gubernia, from 1925 to 1930 - of Siberian krai, from 1930 to 1937 - of West Siberian krai. September 28, 1937, West Siberian krai was divided into Novosibirsk oblast and Altay krai. This date is considered the official date of the region formation.

Novosibirsk Oblast - Features

Novosibirsk Oblast is located in the south east of the East-Siberian Plain, in the steppe, forest-steppe and taiga zones, between the Ob and the Irtysh rivers. The length of the region from west to east - 642 km, from north to south - 444 km.

The southern part of Vasyugan swamp, the largest swamp in the world, occupies the territory in the north and north-west of the province. In the southwest, it borders with Pavlodar oblast of Kazakhstan.

There are about 3,000 lakes on the territory of the Novosibirsk region. The largest lakes are Chany, Ubinskoye, Sartlan. Novosibirsk Reservoir also known as “the Ob Sea” (1,082 sq. km.) was created for Novosibirsk Hydroelectric Power Plant.

The climate is continental. The average temperature in January ranges from minus 16 degrees Celsius in the south and minus 20 degrees Celsius in the north. The average temperature in July - plus 18-20 degrees Celsius.

The largest cities and towns are Novosibirsk (1,621,000), Berdsk (103,500), Iskitim (54,700), Kuybishev (43,000). Novosibirsk is one the largest industrial, transport, scientific, and cultural center of Russia, the third most populous city in the country after Moscow and St. Petersburg. It is also the capital of the Siberian Federal District.

In the historical part of Novosibirsk you can find a lot of preserved monuments of the Russian Empire times. The Soviet era is presented by numerous scientific and cultural attractions, as well as beautiful parks.

There are more than 500 deposits of various mineral resources in Novosibirsk Oblast (coal, refractory clay, peat, anthracite). Natural gas and oil fields are located in the north-western part of the region. There are significant reserves of underground thermal and mineral waters. Forests cover about 4 million hectares, more than 20% of the territory.

Novosibirsk Oblast is one of the most industrially developed regions in Siberia (metal processing and machine building, food, power engineering, non-ferrous metallurgy industries). Heavy industries are concentrated in Novosibirsk, Iskitim and Berdsk.

The regional agriculture specializes in the cultivation of grain, potatoes and vegetables. Dairy cattle breeding, poultry farming and beekeeping are developed. The production of flax plays an important role too. Agricultural development of the territory is not high (about 48%). In general, it has about 25% of all agricultural land in Western Siberia.

Novosibirsk oblast of Russia photos

Nature of novosibirsk oblast.

Novosibirsk Oblast nature

Author: Klemeshev

Novosibirsk Oblast scenery

Author: Mikhantiev Zhenya

Sunflower field in Novosibirsk Oblast

Author: Sergey Savchak

Pictures of the Novosibirsk region

Steppe landscape in Novosibirsk Oblast

Author: Alex Strekhletov

Orthodox church in the Novosibirsk region

Author: Sergey Bulanov

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