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7 Best Problem-Solving Skills for Your Resume + Examples

11 min read · Updated on April 17, 2024

If you're a strong problem solver, your resume needs to prove it!

Imagine this scenario: a supplier delivers the wrong piece of equipment, your deadline is tomorrow, and your logistics person is out sick. What would you do if you were the one who had to respond?

All businesses encounter problems at one time or another. That's why companies need high-quality employees on hand who can solve problems like shifting deadlines, equipment failure, and changing client needs. Those problem-solving skills can mean the difference between success and failure. 

That's why today's employers are actively seeking candidates who possess these critical problem-solving skills. 

But what are problem-solving skills? 

How do you identify which ones you might have or which ones a hiring manager might be looking for? 

Most importantly, how can you present problem-solving on your resume to land that interview?

In this post, we'll help you learn to identify, define, and present problem-solving skills in your resume.

What are problem-solving skills?

Put simply, problem-solving skills help you overcome challenges and obstacles. They enable you to identify the core issue, propose solutions, choose the best option, and implement it.

When employers talk about problem-solving skills, they're usually referring to the ability to deal with challenging, complex, or unexpected situations. While they enable someone to assess and solve problems calmly, these skills can also be useful for relationship building and routine decision-making.

Why do companies need employees with problem-solving skills?

All companies experience challenges that can impact their operations and effectiveness. Those businesses will always need people to help them to find solutions to their problems. In fact, according to the National Association of Colleges and Employers' Job Outlook, 86% of employers look for problem-solving skills on student resumes.

Employers like to see good problem-solving skills because it also shows them you have a range of other talents, like logic, creativity, resilience, imagination, and lateral thinking.

Looking for problem-solving skills in a job description

Sometimes, a job description will plainly state the problem-solving skills that the job requires. More often, however, problem-solving is one of those skill sets that don't necessarily appear in the “requirements” section of a job post. Employers simply expect candidates to demonstrate an analytical mind. So, instead, they will describe those desired skills using other phrases.

In those instances, you can look for keywords to identify the skills the employer is seeking. When you find any relevant keywords in the job description, you'll be able to tell what skills you should highlight in the resume you send in.

How to include problem-solving skills on a resume

It should be easy to highlight these skills during an interview, where you can describe a specific problem and paint a picture of how you successfully solved it. But it's also easy to find ways to illustrate your problem-solving on your resume.

Problem-solving skills sound like they're self-explanatory, but they can be difficult to describe without good storytelling. Unlike conceptual skills like abstract thinking and ideation, problem-solving skills are all about developing and implementing an action plan. That's why the best strategy to demonstrate your problem-solving skills is to tell a story: find specific examples of challenging scenarios and explain the plan you implemented and the results you achieved. 

Related post : How to Create an Effective STAR Method Resume (With Examples)

Many resumes will use terms like “critical thinker” or “problem-solver.” Instead, get specific by showing how you've used a skill in a way that has solved a problem at work. 

Give examples of scenarios where those skills lead to a solution

Describe a specific process you employed

List major accomplishments enabled by your solution

Add specific training related to problem-solving skills

Use various keywords to avoid repeating “problem-solving”

Let's look at 4 places on a resume where you can describe your problem-solving skills. 

Where to include problem-solving skills on your resume

The summary.

The summary is a great place to present a core skill that has benefitted you and your employers. If you've been responsible for finding out-of-the-box solutions to unexpected problems or been a team leader known for adjusting to personnel or process challenges, this is the place to introduce those talents.

Solutions-driven sales specialist with 10 years of experience managing sales teams, analyzing markets, expanding market reach, and solving logistics issues. Extensive experience with rolling out new products and reinventing campaigns. Transformed market by 40% despite a period of intense market fluctuation.

In the work experience section

The work experience section is the ideal place to list problem-solving skills that have contributed to proven solutions. When detailing past job roles, you can use details like percentages, dollar amounts, and specific scenarios to show how your ability to analyze issues, find options, and communicate action plans has solved problems. 

Mention a time when you took the initiative to troubleshoot key areas

Explain your habit of collecting new data regularly

Give examples of instances when you assumed a leadership role in process optimization

Look at the following resume example. It shows how this candidate's ability to design solutions, optimize testing processes, and adjust the process to the client helped to optimize process efficiency and save the client money. 

In addition, the candidate highlights his communication skills by showing that he can collaborate with clients to adapt processes to their needs. 

Solar Engineer, Acme Corp, 2010 - 2020

Developed solution designs in collaboration with Software Architects that improved process efficiency by 150% and reduced costs by $300K

Supported testing on 3 large-scale projects to refine solutions and ensure they were fit for purpose and matched the customer's needs, resulting in $1M savings for the client

The skills section

If problem-solving skills are needed for a particular role, the hiring manager will be looking for them in the skills section. The key, however, is to only list skills that specifically relate to the job posting. 

Remember, it's crucial to tailor each resume to a specific job advertisement, including the skills section. This is obviously easier if the job post explicitly lists desired skills. If it doesn't, look for keywords in the bullet points of the requirements part of the job description to find specific problem-solving skills to include in your resume.

Is it a management position looking for a “proven leader?” Communication skills are a must-have talent.

Is it a logistics position that requires experience with scaling? Then, troubleshooting and negotiation skills will be paramount.

There are both soft skills and hard skills that can be defined as problem-solving skills. “Test development” can be trained, but “troubleshooting” improves with experience. When considering which skills you possess, look at both categories.

Data analysis / Process analysis / Project design / Solution design / Test development / Benchmark development / Troubleshooting / Collaboration

A notable achievements section

A notable achievements section isn't always necessary, but some resumes can benefit from including one. If, for example, you're using a functional resume format for a career change resume or you're a senior executive looking to emphasize career highlights, an accomplishments section can really highlight those skills in action. 

If you're using this section to focus on your problem-solving skills, describe accomplishments with demonstrable results.

ACCOMPLISHMENTS AND ACHIEVEMENTS

• Re-designed and upgraded front-end on 20+ sites with jQuery, AJAX, and Handlebars.js
• Oversaw process improvements, which reduced expenses by $225,000 per quarter
• Restructured the supply chain team following vendor flow issues

Related post : Seven Key Resume Sections and How to Organize Them

7 Important problem-solving skills for your resume

Problem-solving skills can range from detail-oriented diagnostics to team leadership. Here's a list of skills involved in various stages of the problem-solving process. When crafting your resume, look to these examples to see what problem-solving skills you might have.

1. Research

Research skills are an essential component of the problem-solving skill set, enabling you to identify and understand the root cause of an issue. Research involves gathering data and information, consulting with more experienced colleagues, acquiring knowledge online or from external sources, and collating newfound data for dissemination. This skill is about the ability to find and use the right resources, extract the data you need, and brainstorm with the right group of people. This means:

Studying specific cases without generalizing

Aiming at variables that make the desired differences

Reporting findings in understandable terms

2. Analysis

The first step in finding a solution is an effective analysis of the problem.  To solve a problem, you must be able to analyze it from every angle. Your analytical skills will also help you identify and propose solutions that can resolve the problem.

Analytical skills allow you to assess data and processes to find solutions to a company's challenges. These include:

Forecasting

Data analysis

Interpretation of data and metrics

Deductive reasoning

Inductive reasoning 

Diagnostics

3. Critical-thinking

Critical thinking is the ability to process details with a particular flow and draw connections between concepts and facts. In other words, it's “thinking about thinking” – or finding and fixing flaws in the way we think.

The ability to think critically is the foundation of problem solving. Unless you can see the big picture, you won't be able to identify the pros and cons of different action plans. 

Critical thinking includes:

Interpretation

Open-mindedness

4. Decision making

Decision-making is the ability to choose solutions to problems. Simply stated, it's taking the relevant collected data, considering multiple viewpoints, and making an informed choice.

Once the choices are narrowed down, you'll need to pull the trigger – knowing you'll be held accountable for the decision. At times, you may need to make these decisions quickly, even if the wrong decision might make the problem worse. The ability to make proper use of your research and analysis to select the best action plan is a valuable skill. Components of this skill include:

Emotional Intelligence

Organization

5. Creativity

Sometimes, the best solution is only found by thinking outside the box. That demands creativity. 

Creativity is the ability to approach a task or a challenge in a different way. In other words, it's possessing the imagination to generate new ideas and find interesting approaches and unique perspectives. Creativity is often described as

Divergent thinking

Inspirational thinking

Outside-the-box thinking

Experimental thinking

6. Communication

Strong communication skills are vital during all phases of problem solving:

While identifying and analyzing the problem, you'll need to know how to communicate the core issues to others.

When researching the background of the issue, you'll need to know what communication channels are appropriate when seeking guidance.

When brainstorming possible solutions, you will need to know how to guide a team through positive and effective discussions.

Then, once you find a solution, communicating the action plan with clarity and precision is key to avoiding confusion and achieving proper implementation. 

No problem would ever be solved without good communication skills at work. 

Communication skills, however, include a much broader array of abilities beyond just speaking clearly. They also encompass listening in ways that make your colleagues feel heard, body language that puts your audience at ease, and vocal pitch adjustments to make your point land better. Here are a few common communication skills:

Active listening

Giving constructive feedback

Presentation / visual communication

Nonverbal communication

Written communication

Oral communication

Voice modulation

Rapport building 

7. Collaboration

In the business world, most problems are solved by teams of dedicated personnel, working in collaboration with one another. When highlighting this skill, you need to show how you've worked effectively as part of a team to generate and implement solutions.

Collaboration, by definition, means working with one or more individuals to complete a task. In the workplace, collaboration can be brainstorming ideas, delegating tasks to individual strengths, layering pieces of a process, or bringing together the team to understand the bigger picture.

When people work together, they're more effective at problem solving than when attempting to go it alone. Successful collaboration with your coworkers also increases their motivation and engagement at work, making them feel like they're an important part of the team. 

Collaboration includes:

Long-term thinking

Adaptability

Positive debate

Emotional intelligence

The bottom line

In an increasingly complex business environment, the ability to solve problems is more important than ever before. As a result, including these high-value problem-solving skills on your resume can help to ensure that employers recognize your full value proposition as a prospective new hire. That, in turn, can help to separate you from your competition and increase your odds of landing an interview and job offer.

If you want to make sure that the problem-solving skills in your resume are making the right impression on employers, take a few moments to get your free resume review from our team of experts today!

Related reading:

9 Soft Skills Employers Are Looking for in 2022

11 Steps to Writing the Perfect Resume

Standout Skills for a Resume: How to Make your Resume Great  

Related Articles:

Guide to Writing a Great Resume with No Work Experience

Higher Order Thinking Explained

How to Describe Organizational Skills When Applying for a Job

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How to List Problem-Solving Skills on a Resume [List Included]

Problem-solving skills are more in-demand than ever. 

Employers love candidates with problem-solving skills because, in 99% of cases, they guarantee you're also logical, creative, clear-headed, and a great decision-maker. 

But claiming you have organizational skills on your resume is not enough. 

To impress recruiters, you've got to prove that you possess them. 

This includes understanding which problem-solving skills you possess and adding them to your resume (the right way), among other things.

This is where this article comes in! We put together everything you need to know about problem-solving skills, including: 

• 8 Essential Problem-Solving Skills for Your Resume

How to Add Problem-Solving Skills to Your Resume

• Why Are Problem-Solving Skills Important
• 6 Problem-Solving Steps

Let's dive right in! 

8 Problem-Solving Skills for Your Resume

Research shows that problem-solving skills consist of several facets : 

• Identifying and analyzing a problem
• Taking effective actions
• Understanding the effect of the decisions
• Coming up with creative and novel solutions
• Transferring knowledge from one situation to another
• Thinking abstractly about problems

As such, there is no single problem-solving skill. Problem-solving includes a set of skills, all of which are equally important in helping your personal and professional life. 

Below, we’ll cover the eight most important problem-solving skills that you can also list on your resume to impress recruiters: 

#1. Research skills

To properly identify and understand a problem, you need excellent research skills. 

Research skills involve being able to gather information from the right sources, reviewing that information in detail to extract the data you need, analyzing the data according to the context, and being able to apply the data to your situation. 

#2. Analytical skills

Analytical skills are required throughout the entire process of solving a problem. 

In a nutshell, analytical skills refer to being able to analyze a situation in depth and from different perspectives . Specifically, you need analytical skills to achieve all of the following while solving a problem:

• Detect patterns
• Interpret data
• Analyze new information
• Reach conclusions based on several factors

#3. Creativity

Being creative means being able to think outside of the box and look at situations and problems inventively. 

For most people, creativity is mainly associated with creative industries such as arts and crafts, architecture, design, etc. 

In reality, however, creativity is an essential success factor for every job and the data is here to support that. According to this Adobe study , problem-solving (51%) and creativity (47%) have gained the most value in driving salary increases in the last five years. 

When it comes to the process of solving a problem, creativity can help you consider more perspectives, think abstractly about problems, and come up with novel solutions that others haven’t thought of before.

#4. Critical thinking skills

Being able to think critically means that you’re good at rationalizing, understanding the connections between ideas or situations, and logically analyzing any given situation. 

As such, strong critical thinking skills can help you see beyond what’s at face value, make more informed decisions, and anticipate the outcomes of said decisions. 

People who have critical thinking skills share traits such as open-mindedness , cognitive flexibility , skepticism , clarity , and precision . 

#5. Decision-making skills

Before coming up with a single action plan to solve a problem, you’ll need to first brainstorm several possible solutions. 

After that, you need good decision-making skills to choose the best possible solution. Without decision-making skills, you risk prolonging finding a proper solution or aggravating a problem even more. 

#6. Communication skills

With strong communication skills , you’re able to successfully explain the problem to others and propose your solutions. In turn, you can be sure that everyone’s on the same page and that you’re carrying out the action plan accordingly. 

Some communication skills required for problem-solving include: 

• Active listening
• Written and verbal communication
• Giving and receiving feedback

#7. Collaboration

Problem-solving is rarely a process you carry out alone. More often than not, you need to consult relevant stakeholders, give and receive feedback, and work with a team towards a common goal (i.e. solving the problem).

Well, collaboration entails exactly that - working well with others, cooperatively addressing problems, and putting a group’s goal ahead of personal goals. 

Some important collaboration skills that help with problem-solving include: 

• Conflict resolution
• Emotional intelligence 

#8. Attention to Detail 

Have you ever heard of the expression “the devil’s in the details?”

It means that something may seem simple on the surface, but in fact, the details make it complicated and are likely to cause problems.

Well, if you’re someone who shows great attention to detail, you’re not likely to let details keep you from solving a problem effectively. 

Not to mention, being able to spot and understand even the smallest details that make up a problem means you’ll be able to grasp the issue in its entire complexity and come up with even more inventive and workable solutions. 

Now that we covered the most important problem-solving skills, we’ll show you how to add them to your resume so that you can stand out from other candidates. 

Let us walk you through the process, step-by-step: 

#1. Mention Your Problem-Solving Skills on Your Resume Summary

The resume summary is a three or four-sentence paragraph positioned at the top of your resume that includes: 

• Your profession and years of experience 
• Your top skills (i.e. hard skills or soft skills)
• One or two noteworthy achievements 

The goal of the resume summary is to catch the hiring manager’s attention, show them you’re a relevant candidate and get them to go through the rest of your resume in detail. 

As such, it’s your first chance to highlight your problem-solving skills effectively. You can either do that by mentioning them among your top skills or by mentioning an achievement that proves you possess a given skill.

In the best-case scenario, you can even do both. 

Here is an example of how you can include problem-solving skills in your resume summary: 

• Behavioral psychologist with 7+ years of experience in the field. Great research, analytical, and communication skills. Over the last eight years, I’ve worked closely with more than 100 patients with different behavioral disorders, helping them improve their personal and professional lives through different treatment methods. 

#2. Add the RIGHT Problem-Solving Skills Under Your Soft Skills

Secondly, you should list your problem-solving skills under your resume’s soft skills section . 

The listing part is pretty easy - simply create a section titled Skills and write down your problem-solving skills.

There is, however, one caveat: 

You don’t want to overkill your skills section by listing every problem-solving skill we covered in this article.

Not only will the hiring manager have trouble believing you possess each and every skill, but there’s also a high chance you don’t even need all those skills to begin with. 

To make your skills section as relevant as possile, do the following: 

• Check the job description. The job description can show you exactly what skills you need for the job. If you’re applying for, say, a software engineering position, you’ll probably be required to have the following problem-solving skills: analytical skills, creativity, attention to detail, and cognitive flexibility. 
• Identify the skills you possess. Think about which skills you can back up with actual experience from your previous jobs. Only list problem-solving skills that you actually possess and that you can prove you possess on your resume. 
• Add those skills under your soft skills. Then, add the problem-solving skills that you have and that are required in the job under your resume’s “Soft Skills” section. 

#3. Prove Your Problem-Solving Skills In Your Work Experience Section

Finally, you should use the work experience section to prove that you’ve got the problem-solving skills you’ve mentioned throughout your resume. 

Anyone can just claim that they’ve got problem-solving skills on their resume - not everyone can back them up with experience.

Here’s what you can do to convey that you possess problem-solving skills and also make your work experience section as impactful as possible: 

• Tailor your work experience to the job. Only add past jobs that are relevant to the position you are applying for now. If you’re applying for, say, a software engineering position, the hiring manager will be interested in your previous jobs in the field, but probably not too interested in the time you worked as a server at a restaurant. 
• Focus on your achievements instead of your responsibilities. More often than not, hiring managers know exactly what your responsibilities consisted of in previous jobs. What they want to know is how you made a positive impact with your achievements. 
• Make your achievements quantifiable. Speaking of achievements, you want to make them as quantifiable as possible. After all “treated ten patients in the course of a year using positive reinforcement” sounds much better than “treated ten patients.”
• Use the Laszlo Bock formula . If you’re having trouble phrasing your achievements, the following formula will probably be of help: “Accomplished X as measured by Y doing X.” 
• Leverage action verbs and keywords. There are hundreds of words and verbs you can use instead of “did,” “accomplished,” etc. The more descriptive you are of your achievements, the more impressive they can sound.

And here’s an example of a project manager describing their problem-solving skills in their work experience section:

• Fixed company communication issues by implementing a new project management solution. 
• Improved team productivity by implementing time-tracking software and doing daily stand-up calls.
• Managed to meet all client deliverable deadlines in 2022.

Why Are Problem-Solving Skills Important?

Are you wondering what exactly is it that makes problem-solving skills so important? 

After all, there are hundreds of soft skills out there that you can master, improve, or learn how to add to your resume. So it’s normal to wonder “why should I focus on problem-solving?” 

Here is why problem-solving skills matter:

• They can improve your employability. Problem-solving skills are among the most important skills to employers across a range of occupations. In short, employers are always looking for proactive thinkers who can address professional challenges.
• They can help you grow in your career more easily. You’ll be more likely to get promoted if you can come up with creative solutions to the different problems that you’ll face throughout your career.
• They can become an essential part of your personal brand . Your current employer, coworkers, and future employers alike will see you as someone creative, reliable, and helpful.
• They are related to a range of other valuable skills. When you prove you’re a problem solver, you’re effectively saying you’re attentive to detail, logical, creative, analytical, curious, and other things employers are looking for in their employees.

10 Jobs That Require Problem-Solving Skills

As we’ve already mentioned, problem-solving skills come in handy for practically every job. 

Whether you’re a teacher who needs to solve a dispute between peers in your class or a customer representative who needs to help a client, knowing how to go about solving issues is definitely an asset. 

That said, some jobs are all about solving problems. In such cases, problem-solving skills are not just a nice addition to have on your resume - they’re crucial to getting hired. 

Here are the top 10 jobs requiring problem-solving skills in 2024: 

• Software engineer
• Air-traffic controller
• Police officer
• Social worker
• Psychologist
• UX designer

35 Action Verbs You Can Use to Highlight Your Problem-Solving Skills

The language you use to describe your problem-solving skills matters.  

Sure, you can use “ solved” to describe how you dealt with a problem throughout your entire resume and risk coming off as repetitive and unimaginative. 

Or , you can use any of the following action verbs and keywords and make your problem-solving skills pop out in the eyes of recruiters: 

• Calculate  
• Critically think 
• Draw conclusions
• Experiment 
• Listen/Listen actively 

The Problem-Solving Process in 6 Steps

Problem-solving is a methodical process. It consists of certain steps that you always need to take if you want to find a good solution. 

The more you understand and practice this process, the better you can get at solving problems. 

Below, we cover the six main steps of problem-solving in detail:

#1. Identify the problem 

The first step to solving a problem is identifying exactly what’s causing it. 

After all, if you’re not focusing on the real underlying issue, you might come up with solutions that don’t fit the problem itself. 

Say, for example, that you’re a teacher that’s facing poor class performance. Identifying whether the problem comes from the students’ not studying enough or from your own teaching methods can make a big difference in the solutions you come up with. 

It typically happens that the faster you find the root cause of the problem, the easier it is to find a proper solution. 

#2. Understand the problem

Once you identify the problem, you’ve got to understand it completely. Here are some questions you can ask to make sure you properly understand a problem: 

• What is the scale of the problem? 
• What are its short and long-term effects? 
• Have you faced something like this before?
• Can the problem be solved by dividing it into smaller parts?

The better you understand the problem in its complexity, the more likely you are to come up with effective solutions. 

#3. Research the systems that make up the problem 

In many cases, solving a problem will be a complex undertaking. See, complex problems are often the result of several different underlying systems that you need to understand to find a dynamic solution. 

Let’s take the teacher example from above. 

If a certain student is not doing too well and keeps getting poor grades, you might be tempted to go the easy route and simply chastise them and tell them to study more.

This, in a lot of cases, might simply not work because you’re not addressing the root cause of the problem.

The student might, for example, be burned out , unmotivated by the curriculum, or simply struggling with specific topics.

A problem-solving solution that’s more likely to work would be to talk to the student (or their parents), try to understand the reason for their poor grades, and address the root cause behind the problem itself.

#4. Visualize the problem 

This may not apply to all situations, but it can definitely come in handy for most. 

Drawing a diagram to visualize the situation or your solution to the problem can help you grasp its complexity better - especially if the problem is multi-faceted. Anything from PowerPoint to a piece of white paper can be a good tool to visualize your problem, highlight the problem area, and tackle it more effectively.

#5. Brainstorm solutions 

After you’ve done all the above, it’s time to start thinking about solutions. 

This is another step of the problem-solving process that’s based on collaboration and effective communication. In the brainstorming phase, you should sit with team members or relevant stakeholders and come up with as many creative ideas and solutions as possible. 

This is not where you come up with your most refined, well-thought-out ideas. Instead, it’s where you discuss freely and combine diverse knowledge and analysis of the problem to come up with diverse solutions. 

Brainstorming is an essential part of problem-solving that can help you break out of boring or predictable ideas and thinking patterns. 

#6. Choose the best answer(s)

This is where decision-making skills come in. With a list of different potential solutions, you can narrow down your options to finally choose the best one. 

To reach a solution more easily, take the following into consideration:

• Your company’s/organization’s objectives
• The budget and the timeframe at your disposal
• The success outcomes
• Potential risks linked to the solution 

Finally, discuss your solutions with relevant stakeholders and team members to gather all the possible feedback that can help you make the best possible decision. 

And remember - once you’ve chosen the best possible solution to a problem, your work is far from over. Being a problem solver also includes the following: 

• Develop and implement an action plan
• Monitor the progress of your plan 
• Make necessary adjustments during the process
• Evaluate the outcomes of your solution 

Problem-Solving Skills Resume Example

Want a resume that makes your problem-solving skills pop like the above example? 

Use one of our tried-and-tested resume templates . 

They’re free, modern, and created in collaboration with some of the best HR professionals from around the globe!

Key Takeaways 

And that's a wrap on problem-solving skills. By now, you should know everything there is to know on the topic. 

Before you go, here are the main points we covered in this article: 

• Problem-solving skills are a set of soft skills that help you solve problems effectively. They involve critical thinking, analytical skills, creativity, communication skills, and attention to detail. 
• Problem-solving skills can improve your employability, work performance, and personal brand. 
• Add your problem-solving skills to your resume summary, under the soft skills section, and in your work history section. 
• When you’re creating your work history section, make sure to tailor it to the job, focus on your achievements and make them quantifiable, and use action verbs and keywords from the job description. 
• To get better at solving problems, follow these steps: identify and understand the problem, research the systems that make up the problem, visualize the problem, brainstorm, and choose the best possible solution. 
• Once that’s done, create an action plan and make sure to monitor its progress as you’re implementing it. 

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What Are Problem-Solving Skills, and How Do I Put Them on My Resume?

No matter what career you pursue, a problem-solving resume will always be valued by an employer. Companies want to hire people who can think creatively, break down problems into smaller parts, and come up with an effective solution to these problems.

As a result, knowing how to list problem-solving skills on your resume can be beneficial in your career search. It will help set you apart from all the other candidates out there and show off some of your soft skills to an employer. Other than problem-solving, these key skills include critical thinking, communication skills, decision-making skills, and interpersonal skills.

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In this guide, we examine what problem-solving skills are, why they are valued by employers, and how you can list them on your resume. It is important to note that, while strong problem-solving skills will help you find employment in any field, you may also require certain technical skills. For example, if you want to work in the tech industry, free coding bootcamps are an ideal way to quickly learn both problem-solving abilities and technical skills. 

What Are Problem-Solving Skills?

Problem-solving skills are the traits that allow you to identify problems and solve them efficiently and effectively. Problem-solving skills fall under the category of soft skills along with communication skills, critical thinking, interpersonal skills, and adaptability, to name a few. 

Every day we encounter problems, whether at work or at home. For example, we may have to figure out how to travel to work if our regular commute is closed. Or we may have to identify ways to free up time on our schedule so that we can meet a deadline that we thought was tomorrow. Problem-solving abilities will help you find viable solutions for these challenges.

To be a good problem solver, you need to have a wide range of skills and a strong work ethic. You need to be good at analyzing problems. You also need to be capable of coming up with creative solutions and doing so with business constraints like capital and the limits of team members. Here is a list of a few problem-solving skills that are highly valued by employers:

• Communication
• Decision-making

Why Do Employers Value Problem-Solving Skills?

Businesses encounter problems every day. A sales department may be struggling to reach its goals, and wonder how it can catch up. An office supplies delivery may have been missed, which leaves some workers without paper supplies. 

As a result, employers value job seekers who can solve problems. Employers want to hire people who can come up with solutions to the types of problems that are likely to come up in their job. You should be able to understand the nature of a problem, how it affects a business, and work either independently or as part of a team to come up with a solution.

What Are Some Examples of Problem-Solving Skills?

While you could list “able to solve problems” or “problem solver” on your resume, this is not a very accurate description of all the skills that make up the problem-solving process. Any worker that a business will hire should be capable of solving problems—that doesn’t set you apart from the crowd.

A problem-solving resume should be specific when it comes to listing these skills. Furthermore, you should include a wide variety of problem-solving skills examples. Here are some problem-solving examples that you can list on your resume:

#1: Analysis

The first step in solving any problem is to identify the exact issue that you are dealing with. This is crucial because if you don’t correctly identify a problem, it is very difficult to come up with an effective solution.

Once you have identified the problem you want to solve, you need to analyze it. This will involve using your analytical skills to understand why the problem has arisen and to determine what courses of action you can take to solve the problem. Analysis is an excellent example of problem-solving skills.

#2: Evaluation

When you are coming up with solutions to a problem, you may identify a few potential courses of action. This is because most problems don’t have an obvious solution—there are many ways you can address them.

To be a good problem solver, you need to be capable of evaluating the strengths and weaknesses of pursuing a particular solution to a problem. For instance, you may need to evaluate whether a solution can be implemented quickly enough to be effective, or whether the business can afford to implement the solution you are considering.

In addition, you should also be able to evaluate the impact of your decisions after they have been made. Have your decisions led to the success that you expected? If a decision did not turn out in the way that you expected, why was that the case?

#3: Communication

Many of the problems that you’ll face in your job will require input from other team members. Suppose you are working on a team project and have a problem to solve. You would need to communicate that problem to all members of your team and work with them to come up with a solution. 

If you are not able to communicate clearly, different members of the team may walk away with a different understanding of the problem. This could lead to confusion down the line, and make it more difficult to implement a solution.

#4: Decision-Making

Planning out how you are going to solve a problem can only take you so far. At some point, you’ll need to decide on how you are going to solve the problem. You should be able to use your evaluation skills to decide which solution to a problem is best. 

You should also be capable of working with others and using their experience to better understand all the solutions you could use to address a particular problem. Then, once you have found a good solution, you should be able to implement it.

#5: Creativity

Some problems that you encounter will require creative solutions. This is because many problems have limitations within which your solutions must fall. For instance, you may be asked to come up with a solution within a budget, or you may be told that the business can only afford to delegate one team member to solve a problem.

Good problem solvers are capable of thinking outside of the box to arrive at the best solution for a problem. This will involve working with others to understand what has been tried before, and exploring new and novel approaches to problems. This methodical approach to problem-solving is ideal if you are a critical thinker. 

How to List Problem-Solving Skills on Your Resume

You must know how to list problem-solving skills on your resume. These skills are a valuable addition to any resume. By knowing how to demonstrate problem-solving skills on your resume, you can better articulate the potential value you can add to a team and ace your job interview.

But, before you add problem-solving skills to your resume, you should ask if it is relevant to the position for which you are applying by checking the job description. Jobs such as programmers, accountants, and customer service representatives, for instance, all involve a high degree of problem-solving in their day-to-day duties.

There are two places you can list your problem-solving skills on your resume. First, you can list them in your skills section. This is where you list all your skills, whether they are technical skills or soft skills, in an orderly fashion. For instance, if you are applying for a job as a full stack web developer, you could use the following list of skills on your resume:

Full stack web developer skills: Creative thinking, problem-solving, proficient in HTML , CSS, JavaScript, and Ruby on Rails, good at working on teams.

Alternatively, you could list your problem-solving skills in the “experience” section of your resume, where you list your previous roles. While you may not explicitly mention “problem-solving” in this section, you can use some of the keywords we discussed earlier to highlight your experience using this skill.

The following is a good example of how to highlight problem-solving skills on your resume by using the “experience” section of your resume:

"Career Karma entered my life when I needed it most and quickly helped me match with a bootcamp. Two months after graduating, I found my dream job that aligned with my values and goals in life!"

Venus, Software Engineer at Rockbot

J&J Fast Food

District Manager

2014 – 2019

• Averaged 30% annual revenue growth in home district.
• Used analysis skills to plan out a sales campaign that helped attract younger customers to our stores.
• Led the design and introduction of a new monthly inventory model for seven stores.

In this example, the candidate has mentioned that they have experience using “analysis” skills. Furthermore, their leading an initiative implies that they have experience implementing solutions to a problem.

Problem-Solving Skills: Resume Examples

Continue reading as we examine some more problem-solving skills examples for your resume. This first problem-solving resume example is for a video editing job. While a job like this requires advanced technical skills, problem-solving skills are just as important. You can use the “skills” section of your resume to showcase both technical and soft skills.

• Advanced knowledge of Final Cut Pro and Adobe Premiere . Can use advanced editing features and tools for quick decision-making. These programs allow for creative problem-solving.
• Working with clients . Experience and knowledge of video editing terms and practices to communicate clearly with clients in an easy-to-understand manner. 
• Ability to work under pressure . Video editing is a high-pressure job with tight deadlines. Completing past projects has led to a strong ability to work under pressure. 
• Collaboration . Video editing requires collaborating with a variety of industries and employees. Teamwork is key to quickly solving problems and meeting deadlines.

This second problem-solving resume example is for a sales assistant position at a video game store. Sales assistants spend their time interacting with customers, and therefore, must have strong communication skills. The “experience” section of your resume is an ideal place to showcase previous experience you have working with customers.

2015–2017

• Dealt with customers daily. 
• Answered customer queries on the telephone. 
• Listened to and responded to customer complaints.
• Helped customers choose the right products for them.
• Worked as part of a team.
• Recommended products to order based on customer feedback.
• Demonstrated quick and on-the-spot decision-making.
• Key responsibilities such as cashing out at the end of the day and handling customer orders.

Problem-Solving Skills for Cover Letter

Writing a strong cover letter is a great way to impress employers. Knowing how to add problem-solving skills to your cover letter is one of the best ways to do this. No matter what job you are applying for, problem-solving skills will be vital.

Adding problem-solving skills to your cover letter is easy, as you can use skills you have learned from previous work experience, education, or personal development. Most job descriptions will list specific traits and skills required. This will typically include problem-solving skills of some kind.

This next section will look at two examples of cover letters with problem-solving skills to help you land your dream job. As you will see, it is easy to add several problem-solving skills to a cover letter, as these skills are common in everyday use.

Problem-Solving Skills: Cover Letter Examples

This first problem-solving skills cover letter example is for an audio-visual technician role at Revolution Technologies. The job description indicates the need for technical skills and previous experience. It also mentions that the company requires a team player and a dependable employee. In this cover letter, problem-solving skills are showcased using a story from a previous audio technician job. 

During my time at Five-Star Audio Visual, I worked full-time as an audio technician. I was part of a core team of five other employees who I worked closely with to help meet client expectations, analyze potential technical issues, and organize frequent events. 

Being part of a team helped me to grow as a person and improve my technical learning. I worked under experienced audio technicians, event managers, and production managers. As such, my communication and decision-making skills vastly improved. I also found that working under tight deadlines helped me to deal with high-pressure situations. 

The second example is for a senior analyst position at Magellan Health. The job description highlights many problem-solving skills requirements such as critical thinking, analysis, and organizational skills. Furthermore, a senior role like this requires strong leadership skills. In this example, skills learned from a data analytics bootcamp are used.  

I recently completed the data analytics bootcamp program at Ironhack. During my studies, I collaborated with my peers on several projects. We used our analytical skills and critical thinking skills to identify and solve problems. Furthermore, we learned in-demand technical skills such as Git, Python, and SQL. This program was fast-paced and intense, which helped me to work quickly under pressure, both independently and as part of a team.   

How to Improve Your Problem-Solving Skills

Not only should you know how to include them on your resume, but you must learn how to improve your problem-solving skills. The more problem-solving skills you can learn the better, as they can be applied to suit any job or situation. You should do your best to maintain, practice, and improve problem-solving skills as often as possible.

Learning how to improve problem-solving skills in the workplace will lead to better job opportunities and an increased salary. By listing problem-solving skills on your resume, you may land your dream job. However, to keep this job and advance up the career ladder, it is vital you understand how to improve your problem-solving skills. 

Acquire More Technical knowledge in Your Field

There are plenty of free resources where you can improve technical knowledge in your field. Alternatively, you can earn an additional degree. For example, if you have a Bachelor’s Degree in Computer Science , you may wish to improve your tech knowledge by enrolling in a master’s program or certificate program.

Acquiring more technical knowledge will boost and improve your problem-solving skills. Technical skills training, such as coding, for example, is a great way to boost your critical thinking skills. Managerial training is excellent if you want to improve your communication and leadership skills. Higher education programs typically require collaborative work, which is excellent for improving your teamwork skills.

Seek Out Opportunities to Problem Solve

You can seek out opportunities to problem solve in your place of work or everyday life. This can be something as simple as asking those in your household if they need help with anything. You can also speak to friends or colleagues and find out if they have any problems that need solving. 

The more problems you help solve, the better your problem-solving skills will develop. You might also find that you are seeking out problem-solving opportunities that are not part of your own skillset. This is a vital part of self-development and professional development, and will ultimately lead to job opportunities.

Do Practice Problems

You can use practice problems to work on and improve your problem-solving skills. This can be done at any time. For example, if you have a long commute to work, you can use this time to do practice problems. These problems can be based on past experiences where you had to problem-solve or on fictional problems. 

You might find it helps to write the problems and solutions out, but you can also do it in your head. If you find there is a particularly difficult problem at work, you can use this practice to explore a variety of solutions and options. You can also work on practice problems with other people, which will have the added benefit of building teamwork and communication. 

Observe How Others Problem Solve

One of the best ways to learn anything in life is to see how others do it. If you have the benefit of working with a particularly skilled employer, you can take advantage of their problem-solving skills by watching how they work and the methods they use. Students can often learn from their peers or instructors. 

It is important to ask questions too. While simply observing how others solve problems is hugely beneficial, asking questions will help clarify their methods and techniques. You can also observe problem-solving in your everyday life if you pay close attention to your surroundings.

Why Is Problem-Solving Important in the Workplace?

You cannot underestimate the importance of problem-solving skills in the workplace. No matter what job you do, problems will arise. Being able to efficiently solve these problems is vital if you want to climb the job ladder, earn more money, and impress your employers. Furthermore, being able to problem-solve will make you less reliant on others for help which is another reason why problem-solving is important in the workplace. 

• Climb the corporate ladder . Problem-solving is a great way to impress your employee and climb the ladder. If you want to earn a promotion at work, you can use learned and improved problem-solving skills to ace the interview.
• Earn more money . You can use problem-solving skills to help the company you work for make more money. This in turn can lead to a salary increase. 
• Team player. Strong problem-solving skills can make you a better team player. Working well as part of a team is vital in most careers.
• Meet deadlines. Some jobs have very tight and strict deadlines. Strong problem-solving is key to quickly solving solutions to meet deadlines.

Should You Learn How to List Problem-Solving Skills on Your Resume?

Yes, you should learn how to list problem-solving skills on your resume because every job requires problem-solving. These skills demonstrate that you are able to tackle the inevitable challenges that will come up in your job effectively. Soft skills, such as problem-solving, are often taught at universities, colleges, and bootcamps. However, you will develop problem-solving skills in all walks of life.

By following the advice in this article, you’ll have no trouble listing your problem-solving skills on your resume. These may just be the skills that help you convince your dream employer to reach out and schedule an interview with you!

How to List Problem-Solving Skills on Resume FAQ

Yes, you need to list problem-solving skills on your resume if you want the best chance of getting the job. For some jobs, problem-solving skills will be vital, and the more of these skills you can include on your resume the better. More technical jobs, like computer programmers, will need to list problem-solving skills on their resume, along with any technical training.

You can learn problem-solving skills anywhere. If you want formal training, most universities will offer soft skills training, which covers problem-solving. You will encounter problem-solving in everyday activities as well in the workplace. 

Some examples of problem-solving skills include critical thinking, analysis, evaluation, creative thinking, and decision-making. These key skills will help you improve your performance in interviews and help you attain future career opportunities. 

Other skills that employers look for include technical skills, project management skills, operational skills, creativity skills, organization skills, deductive reasoning, customer service skills, math skills, and quantitative skills. Highly developed problem-solving skills are essential, but you should read the job posting carefully to ensure you tick any other boxes required.

About us: Career Karma is a platform designed to help job seekers find, research, and connect with job training programs to advance their careers. Learn about the CK publication .

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How to Highlight Problem-Solving Skills on Your Resume (+ Examples)

3 key takeaways

Understanding problem-solving skills.

• How to incorporate problem-solving skills into your resume with the Teal AI Resume Builder
• Types of problem-solving skills and problem-solving skills resume examples

Good problem-solving skills are useful in virtually any job. 

Whether you're in engineering, healthcare, finance, or any other field, you'll encounter challenges that require coming up with ideas to approach crisis situations. 

This makes it a great skill for your resume—and employers are also more likely to trust you with greater responsibilities if you've proven yourself as a problem solver in the past.

Below, you’ll learn about seven types of problem-solving skills that can help you stand out in the job market, why they’re important, and how to effectively showcase them on your resume.

Problem-solving skills are your ability to address challenges and obstacles effectively.

These skills involve analyzing the situation, identifying potential solutions, and implementing the most effective one. They combine critical thinking, creativity, and practicality, enabling you to tackle issues head-on and develop workable solutions.

Why employers value problem-solving skills

Employers highly value problem-solving skills because they're important for navigating the complexities of the modern workplace.

When challenges arise (and they inevitably will), employers rely on people who can approach these situations methodically and creatively. Effective problem solvers help maintain productivity, drive innovation, and contribute to a positive work culture.

7 problem-solving skills for your resume (+ examples)

1. analytical skills.

Before you can solve a problem, you need to know what the problem is.

Your resume analytical skills help you dissect complex issues to identify the underlying causes. This is the first—and perhaps most crucial—step in the problem-solving process. 

Problems often come with data that need to be interpreted. Whether it's sales figures, customer feedback, or technical reports, analytical skills help you make sense of the data, allowing you to better understand the scope of the problem.

Employers value candidates who can critically assess situations, break them down into smaller parts, and identify patterns or causes. When you’re preparing your resume, be sure to mention instances when you've analyzed complex problems, identified root causes, or used data-driven approaches to suggest potential solutions.

Analytical problem-solving skills examples

• Analyzed sales trends over 12 months, identifying key patterns that led to a 15% increase in targeted marketing effectiveness.
• Conducted detailed customer feedback analysis, which influenced product development, resulting in a 20% decrease in customer complaints.

2. Creativity

Traditional methods may not always provide the best solutions to complex or novel problems.

Creative thinking enables you to think outside the box and develop innovative and effective solutions that others might not see. It allows you to quickly adjust your problem-solving approach to suit different kinds of challenges, making you a more versatile and valuable candidate during job applications.

In a fast-paced work environment, the ability to adapt and develop creative solutions is highly valuable. Creative and critical thinking can set you apart from other candidates, making you more memorable to employers.

To demonstrate problem-solving skills on a resume, you can describe challenges where traditional solutions didn't work and your creative approach led to success.

Creative problem-solving skills examples

As an innovative Data Analytics Project Manager, I bring a unique blend of creative problem-solving, advanced data analysis, and Agile methodology. With a history of using creativity to tackle complex challenges, I've significantly improved efficiency and effectiveness in 100% of my positions. Known for thinking outside the box, I've developed novel solutions where traditional methods fall short, as demonstrated by a 40% increase in process efficiency in my most recent role through innovative strategy implementation.

3. Research

Researching skills often indicate a commitment to continuous learning and staying updated with the latest trends and information. They also help demonstrate a natural curiosity and a desire to understand the root cause of problems.

Be sure to describe situations where the research experience on your resume directly influenced key decisions or strategies. List certifications, courses, or workshops you've attended that required extensive research.

Research problem-solving skills examples

• Conducted market research to identify emerging trends, leading to the development of a new product line that increased company revenue by 25%.
• Developed a research-based proposal for waste reduction that was implemented company-wide, resulting in a 30% decrease in waste generation.

4. Decision-making

Problem-solving skills often involve generating multiple potential solutions.

Decision-making is the step that allows you to evaluate these options and choose the most effective action plan. It's what moves the process from theoretical to practical, enabling implementation.

But with complex problems, decisions aren't always final. Once a decision is made and implemented, you can collect data on its effectiveness. This feedback loop is important for workplaces that prioritize continuous improvement, making you a valuable candidate during a job search. 

Employers look for candidates who can make informed decisions, especially under pressure or in ambiguous situations. When crafting a resume, be sure to describe leadership roles or situations where your decisions guided team strategies or changed the course of projects.

Decision-making problem-solving skills example

Recipient of the "Project Excellence Award" for consistently making critical decisions under pressure, resulting in 100% on-time delivery of 12 projects.

5. Communication

Miscommunication can derail the entire problem-solving process. Effective communication skills help team members clearly articulate problems, ensuring that everyone understands the issue at hand.

Problem-solving is often a collaborative effort that requires the input and cooperation of multiple team members. Communication fosters a sense of teamwork that’s especially important in remote settings where one-on-one interaction is challenging.

Besides your team members, problem-solving often involves roping in multiple stakeholders, including management, employees, and sometimes even clients or customers. Your communication skills help your resume stand apart by demonstrating your ability to coordinate with all these different people in a timely and effective manner.

Communication problem-solving skills examples

• Negotiated with vendors and third-party providers, securing services at an average of 15% below budget without compromising quality.
• Presented project proposals and post-project reviews to senior management, securing approval for 90% of proposed initiatives.

6. Collaboration

By showcasing collaboration skills on a resume , you present yourself as a candidate who can coordinate with multiple team members with minimal strife or friction. This is very important to smaller teams in tightly-knit workplaces, such as early-stage startups and small businesses.

To properly emphasize your collaboration skills, describe projects where you worked as part of a team in the experience section of your resume. Mention the team's size, diversity (if relevant), and the project's outcome. 

Collaboration problem-solving skills example

As an innovative Software Engineer with expertise in Java and Full-Stack Development, I bring a blend of technical proficiency and strategic problem-solving to every project. My experience includes a pivotal role in a team of 8 engineers, where we collaboratively developed and launched three new software products, resulting in a substantial 25% increase in company revenue. My advanced skills in Java programming and comprehensive full-stack development have enabled me to contribute effectively across all stages of the software development lifecycle. This skill set, combined with a creative and analytical approach to problem-solving, allows me to adapt to evolving project needs and technological landscapes effectively.

7. Planning

Planning helps you set clear objectives for problem-solving.

Knowing what you aim to achieve makes it easier to prepare the action plan needed to reach there. Conceptual skills like planning also allow you to allocate resources like time, workforce, and materials efficiently. 

All of these are prized skills for any leadership or management role. For roles that need self-starters who can work with minimal supervision, planning skills are one of the first things that employers look for in a candidate.

If you want to demonstrate your planning skills in a resume, describe projects or tasks where planning was crucial to success. 

Mention the scope of the project, the tools or methods you used, and the outcome. If you've used tools like Microsoft Project, Asana, Trello, or other project management software, be sure to include them, too.

Planning tools for problem-solving examples

• Microsoft Project
• Mind Mapping
• SWOT Analysis

How to add problem-solving skills to your resume

When it comes to showcasing your problem-solving skills on your resume, it's all about how you frame your experiences and skills.

Let's break it down.

Use the right tools

You need the right tools before you start writing your resume section by section and adding your problem-solving skills.

The free Teal AI Resume Builder offers one platform to create, write, update, align, and improve your resume.

With Teal, managing your experience and skills becomes organized and straightforward, simplifying your resume writing step by step.

Start with your professional summary

Begin with a strong professional summary that showcases your career achievements.

This section should aggregate your experience and highlight your most significant accomplishments, particularly those demonstrating your problem-solving abilities.

For example, you could mention leading a challenging project to a successful conclusion or innovating a process that significantly improved efficiency along with the metrics and results to underscore the impact of your actions.

These details illustrate your problem-solving skills and provide a concrete measure of your effectiveness in previous roles.

Focus on work experience

In your "Work Experience" section, it's important to focus not just on what you did but how you did it.

When describing each role, emphasize how you used your problem-solving skills to make an impact. This could include resolving complex issues, implementing new systems, or improving existing processes.

Be sure to use action verbs like "analyzed," "resolved," or "implemented" to add energy to your descriptions. Additionally, quantify your achievements wherever possible to provide a clear sense of your impact.

Incorporate a "Skills" section

Your resume "Skills" section should list the tools or methods you've used in problem-solving instead of soft skills like "problem-solving," "communication skills," or "decision-making skills."

Instead, list technical skills like "data analysis," "Trello," and "Google Analytics" to give a clear picture of your abilities and how you apply them to solve problems.

Well, by listing your hard skills, you can help prospective employers understand the exact tools you're proficient in and how you can apply these skills in a practical work environment. By being specific, you demonstrate a tangible and direct connection between your skills and real-world problem-solving.

Add education, projects, volunteer experience, and more

Don't overlook other parts of your resume, like education, projects, or volunteer experience. These additional sections can be a goldmine for showcasing your problem-solving skills.

For example, if you worked on a complex project during an internship, outline how you navigated challenges or introduced innovative solutions. Similarly, in a volunteer role where you tackled a significant issue, describe the steps you took and the outcome you achieved.

These experiences can effectively demonstrate your ability to apply problem-solving skills in diverse settings, offering further evidence of your value as a potential employee.

Pro Tip: The Teal AI Resume Builder offers expert guidance for every resume section, so you don't miss any important details hiring managers and recruiters might be looking for.

Structure your resume to highlight problem-solving skills

To effectively highlight your problem-solving skills:

• Use clear, concise language and maintain a professional tone.
• Start each bullet point of your work experience with a strong action verb to convey the active role you played in solving problems.
• Quantify your achievements to provide context and show the tangible impact of your problem-solving efforts.

By structuring your resume this way, you showcase your problem-solving skills and demonstrate your ability to communicate your value effectively to potential employers.

Tailoring problem-solving skills to job descriptions

While it can be tempting to list every problem-solving skill you have, there's something to keep in mind. The job of your resume is to align your experience with the role you're applying for. And that means using a strategic approach to analyzing job descriptions and customizing your resume.

Analyzing job descriptions for problem-solving skills

Begin by reading the job description. Pay close attention to the language. Are they looking for analytical skills, research, or collaboration? Identifying these keywords is the foundation for tailoring your resume.

If you want to save time and streamline your approach, the Teal AI Resume Builder and Job Application Tracker pull hard skills, soft skills, and other important language from the job description to make this easy!

Customize your resume

Once you clearly understand what a prospective employer is looking for, it's time to list problem-solving skills accordingly.

Highlight specific instances from your professional experience—for example, when you've used critical thinking skills successfully or applied similar problem-solving skills. Include these keywords alongside metrics and impact to provide concert proof of your skills. (If you're not sure which terms or phrases align, try using resume synonyms .)

Once you've finished tailoring, compare your resume to a job description to see how well it aligns using Teal's Match Score tool.

Add problem-solving skills to your resume with Teal

Problem-solving skills are important—they're essential tools that demonstrate your ability to navigate complex situations and find effective solutions. They show employers you're ready to tackle challenges and drive results.

Teal can help you add them to your resume quickly and easily.

With expert guidance that helps you highlight these crucial skills in the right sections using the most optimal keywords, plus a Match Score to ensure your skills align perfectly with specific job requirements—Teal is your partner every step of the way.

Ready to make your resume problem-solving skills shine? Sign up for Teal for free today.

Frequently Asked Questions

Can i showcase problem-solving skills on my resume even if my previous job roles were not directly related to problem-solving, how can i quantify my problem-solving skills on a resume to make a stronger impact, should i include problem-solving skills in both the skills section and work experience section of my resume.

Kayte Grady

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Problem-solving skills – and how to include them on your CV

Creativity changes perspectives

Research informs decisions, resilience keeps chipping away, adaptability allows for innovation.

Problem-solving skills are critical for any career, but they are often so intricate and unique to each situation that they are difficult to describe with adequate detail in the compressed format of a CV.

It is not enough to state that you are great at problem-solving and leave the rest up to the hiring manager’s imagination. In this blog, we consider the ingredients of problem-solving and how to start the conversations in your CV that you can then explore in more detail during an interview. We look at:

• How to include details of a 7-step problems solving process
• Four advanced problem-solving techniques
• How to share your problem-solving skills on a CV.

Problem-solving should be described in the context of what you have achieved and how that might be relevant to solving the future issues of your potential employer. The hiring manager should read about your problem-solving skills and immediately get excited about how you can deploy them to make their life easier.

Firstly, let’s consider a typical problem-solving process and how you can detail every aspect in various parts of your CV.

Showcase your 7-step problem-solving process

You will not have enough space on your CV to illustrate the range of skills that you may have deployed to solve each individual issue, but you can make sure that you sprinkle each of these steps across the range of your work experience. Problem-solving can be a complex process, so demonstrate that you have deep experience in all the following:

Identity : Spotting an issue isn’t tricky, but to solve it, you need to be able to identify the nature of the problem with all its moving parts. Focus is critical at this stage as there will likely be lots of side issues to consider.

Analyse : When it comes to analysing the aspect of the issues that you are seeking to solve, you need to look at everything, at the causes and effects of what is going on, involving others, and seeking different perspectives. Problem-solving doesn’t happen in a vacuum.

Generate solutions : Effective brainstorming does not shut doors on ideas. When you have a wide range of options at your disposal, it will feel like you have several potential routes for your solution. You also have plenty of backup plans up your sleeve.

Evaluate : The evaluation stage of the problem-solving process takes a very special mixture of judgement and courage. Sure, use your practical experience to estimate the optimal solution, but allow your imagination to play its part in guessing what might happen.

Choose solution : Based on your evaluation, then select the best solution. This may depend on your organisational constraints and the resources available. If you can offer a potential employer a brief insight into your decision-making process in a CV, that is ideal.

Implementation : Implementing your ideas is a critical part of the problem-solving process. The best ideas in the world are useless unless you can make them work for the long term. No one wants to work with people who have ideas and then leave it to other people to make them happen. Own your problems and see through the solutions to the end.

Review : Once you have implemented the solution, it is essential to review which parts of the process may be tweaked to improve it next time. If the situation has not been suitably resolved, it may be worth revisiting some of the previous steps.

As previously mentioned, all of the above can be mentioned throughout the work experience section of a resume. Which of your achievements required particular effort in which parts of the problem-solving process? What were the critical moments that managed to unlock various solutions? Tell your stories of problem-solving proficiency.

Four advanced problem-solving skills

While the steps above would work for any problem, the varied nature of workplace issues can require more nuanced sets of skills to tease out the right solutions. 

While analytical and critical thinking may get you to a certain level of solution, the following four skills may be required to unlock the most stubborn of issues.

Coming up with innovative and effective solutions often requires creative thinking, particularly for complex or novel problems. Looking at a problem from a different perspective can open up all sorts of creative approaches. Practical problem-solving does not have to be unimaginative.

Effective problem-solving often requires researching or gathering information about the problem. This can involve searching databases, consulting experts, or collecting new data. When your decisions are backed up by significant amounts of research, you can often carry the day with the force of your convictions. 

Problems can be frustrating, and solutions may not be immediately apparent. Resilience is the ability to persist in the face of obstacles and continue working towards a solution. Many problem-solving processes involve a changing playing field with unexpected obstacles – resilience is what will keep you changing tack until you find the right way forward.

Sometimes, solutions that initially seemed promising may not work out, requiring a change of approach. Adaptability involves being open to changing course and trying new strategies when necessary. This can be somewhat embarrassing when you have sold the initial solution so hard, but swallow your pride. Be adaptable enough to change your mind.

How to address problem-solving skills on your CV

While every CV should rightly focus on achievements and skills, every employer will want to understand the decision-making processes behind them. Hinting at the problem-solving skills behind the achievements is not a simple task in a truncated format, but it is possible.

If you take care with how you describe your bullet-pointed accomplishments, you can hint at the aspects of problem-solving that played the biggest part in the achievement. Selecting the right action verbs will tell the employer just what led to the desired result.

Many CVs might include a 2-3 summary of your time at an employer before any bullet points. It is here that you can outline your unique difference – it is often your problem-solving skills that will set you apart from the competition.

Key takeaways

• While you definitely won’t have the space to do justice to your problem-solving skills in your CV, including some of them that have come at pivotal moments in your career will help to shape the conversations that you would like to pursue during an interview.
• When the hiring manager is reading your CV again after the interview, they will be reminded of those moments again.
• A CV is not just a selection of facts and achievements – you have the opportunity to shed a little light into how you got there.
• Weave your problem-solving competency into the fabric of your CV. Wherever possible, use real-world examples to back up your ability.

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No Problem: How To List Problem Solving Skills on a Resume

Problem solving is an in-demand skill recruiters want to see on your resume. Learn how to highlight this soft skill with our detailed guide.

2 years ago   •   4 min read

Problem solving is a key skill in life — and in most workplaces. Like any other soft skill, it belongs on your resume. The only question is, how do you prove it?

Keep scrolling as we explain how to put problem solving on your resume in a way that actually lands. We'll also explain where soft skills like problem solving belong and give examples you can follow. But first, let's take a look at exactly what hiring managers mean when they say "problem solving."

Problem solving skills employers are looking for

If a job ad says that a company is looking for applicants with "strong problem solving skills," what does that actually mean?

Hiring managers want people with skills like:

• Critical thinking
• Brainstorming
• Troubleshooting
• Negotiation
• Conflict resolution
• Organization
• Communication
• Attention to detail
• Experimenting
• Observation

That's a lot! So, how do you fit all that on your resume? Here are some tips to get you started.

How to show problem solving skills on a resume

To effectively showcase problem solving skills on your resume, follow these steps:

• Look at the job ad. What kinds of problem solving skills are specifically mentioned? What key responsibilities are likely to involve problem solving?
• Make a list of these skills or responsibilities — this is what you’ll want to address in your resume.
• Think of a time when you’ve demonstrated each problem solving skill or been in a similar situation.
• Format that incident as an accomplishment by starting with a strong action verb.
• Be specific about what you did and what the end result was.
• Check in with a free resume scanner to see how your accomplishments score and what you can improve.

Now let's take a look at where problem solving skills belong on your resume.

Where to include problem solving skills on a resume

The first thing to know is this: Problem solving is a soft skill, which means you should never list it directly in your skills section. Instead, you should:

• Include past examples of problem solving in your work experience bullet points
• List related hard skills in your skills section
• Mention key skills and accomplishments in your resume summary and cover letter
• Use synonyms to avoid repeating "problem solving" over and over

Emphasize real accomplishments

The best place for any soft skill — including problem solving — is in your Work Experience section. Make your bullet points stand out by outlining what the problem was, what action you took, and what the end result was.

Remember: The key is to be specific. For example, instead of:

Solved problems causing long delivery times.

Streamlined the implementation process and reduced the average product delivery time from 10 days to 4 days by redefining responsibilities and improving accountability of employees.

This specifies what the initial problem was, what action you took, and the end result. Use the formula [Action Verb] + [Accomplishment] + [Metric] to keep you on the right track.

List related hard skills

Problem solving is a soft skill, which means you can’t include it outright in your skills section . But what you can do is list hard skills that go hand in hand with problem solving.

For example:

• Data analysis
• Quality assurance
• Engineering
• Programming languages
• Loss prevention
• Accessibility

If you’re unsure what problem solving skills to include in your skills section, use the tool below to search for the job you’re applying to and it’ll give you a list of hard skills relevant to the job.

Include targeted highlights

If you’re applying for a role where you know that problem solving is an essential skill — like most management, data-driven, or customer-facing positions — you can emphasize your ability to solve problems in your resume summary or cover letter .

Do some research to identify the key issues facing the company, like streamlining inefficient business practices or expanding a small customer base, and highlight 2-3 skills or accomplishments related to those areas.

Here's an example:

Find out if your resume shows enough problem solving skills

An important thing to remember when listing problem solving skills on your resume is, just like other soft skills, you need to show how you’ve used problem solving skills in the past. An easy way to check if you’ve shown hiring managers your problem solving skills, is to upload your resume to the tool below — it’ll tell you if your resume has shown problem solving skills the right way, as well as other soft skills like leadership and communication skills.

Synonyms for problem solving on a resume

Trying to avoid repetition? If you’re searching for another word for problem solving to use on a resume, these action verbs have you covered:

• Transformed
• Revitalized
• Streamlined

For even more suggestions, check out our list of resume action verbs for 2024 .

Resume examples of problem solving skills

Looking for more ways to say that you’re a problem solver on a resume? Try these sample bullet points.

Proposed a plan to reduce shrink, which increased work efficiency and customer services by over 75%.

The first step in solving a problem is identifying it. Companies want to hire people who are proactive, not reactive, which means it's worth including an example of a time you first identified a problem and then took steps to solve it.

Developed a contingency plan during tough economic conditions to save $540K per year.

What's better than solving a problem? Preventing it from becoming a problem in the first place!

Reduced double-booking and error rates by 45%, resulting in a $10,800 increase in yearly sales by developing a scheduling system to coordinate advertising space availability with Sales, Designers, and the Editorial team.

The more specific you can get with your bullet points, the better. Remember, the main point of your resume isn't just to show a recruiter what you've done for other companies — it's to help them imagine what you might do for their company.

Executed self-insured health plan including wellness benefits which saved the business in excess of $70K or 20% and influenced over 200 staff members to become healthier.

What hiring managers want to see is results. Any time you can identify a specific positive outcome in your bullet points, you take one step closer to getting hired.

Responded to and managed 50+ inbound requests from members daily.

Struggling to quantify your achievements? It's okay if you don't have access to specific metrics — you can still include numbers for things like how many projects you worked on or how quickly you completed tasks.

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9 Cara meningkatkan kemampuan problem solving

Content editor with experiences in digital content writing and content marketing. Interested in exploring digital marketing and content creation world. 

Problem solving adalah salah satu soft skill penting yang dibutuhkan karyawan, terutama pemimpin dan manajer hampir di setiap bidang profesi. 

Alasannya sederhana, kemampuan ini akan sangat berguna ketika kamu harus mengambil keputusan saat dihadapkan pada berbagai situasi dan masalah yang sulit dan tidak terduga di tempat kerja. 

Jadi apa itu problem solving , dan bagaimana cara agar kamu dapat meningkatkan kemampuan problem solving tersebut? Simak penjelasan berikut. 

Apa itu problem solving ? 

Problem solving adalah kemampuan untuk mengidentifikasi masalah serta menemukan solusi yang efektif untuk mengatasinya. 

Pada dasarnya kemampuan problem solving berkaitan dengan berbagai skills lain seperti kemampuan mendengar, menganalisa, meneliti, kreativitas, komunikasi, kerja tim, dan pengambilan keputusan.

Ada berbagai pendekatan yang bisa dilakukan untuk menyelesaikan masalah, namun umumnya ada empat tahapan dasar dalam problem solving , seperti: 

Mendefinisikan masalah 

Tahap pertama dalam menerapkan problem solving adalah dengan mendefinisikan masalah yang ada. 

Mendefiniskan masalah bukan berarti hanya melihat pada gejala yang terlihat, tapi juga menganalisa kunci masalah yang sebenarnya.

Pasalnya, banyak hal yang bisa melatarbelakangi dan mempengaruhi sebuah masalah. Itu sebabnya pada tahapan ini penting untuk melihat masalah dari berbagai perspektif.

Contoh problem solving pada tahapan ini adalah ketika menganalisa kinerja tim yang menurun, seorang manajer harus melihat pada berbagai perspektif yang dapat menjadi penyebab utama. 

Ia harus melihat cara kerja karyawan, aturan di kantor, dan prosedur kerja untuk melihat masalah utama yang melatarbelakangi masalah tersebut. Apakah SDM yang tidak sebanding dengan kerja atau karena komunikasi yang tidak efektif.  

Mengembangkan solusi alternatif 

Setelah mengetahui sumber masalah, maka tahapan problem solving berikutnya adalah mengembangkan alternatif solusi yang ada. 

Untuk melakukan hal ini kamu akan sangat membutuhkan kreativitas dan kemampuan berpikir kritis dan logis. Bandingkan segala alternatif lalu pertimbangkan berbagai kemungkinan yang ada. 

Contoh tahapan problem solving ini adalah dengan membandingkan anggaran perusahaan dengan jumlah staf, serta waktu yang dibutuhkan. 

Apakah untuk mengatasi kinerja tim yang menurun tadi, kamu perlu mempekerjakan karyawan baru, membagi pekerjaan ke tim tertentu atau mengubah alur sehingga produktivitas kerja karyawan bisa meningkat. 

Menentukan solusi terbaik 

Tujuan problem solving adalah menemukan solusi yang terbaik atas sebuah masalah. Karena itu setelah memikirkan alternatif yang ada, cobalah tentukan solusi mana yang paling tepat. 

Untuk menentukannya solusi terbaik, pertimbangkan solusi mana penerapannya paling memungkinkan dan tidak berpotensi menyebabkan masalah lainnya. 

Menerapkan solusi dan mengevaluasi

Ini adalah tahapan paling menentukan dari proses problem solving.  

Pasalnya, kamu akan menyusun strategi, membagikannya dengan anggota tim dan menindaklanjuti solusi yang telah kamu putuskan. 

Kamu juga harus mengumpulkan masukan dari berbagai pihak yang terlibat lalu mengevaluasi hasil jangka panjang dari penerapan solusi tersebut.

Baca juga:  8 Cara tepat meningkatkan produktivitas karyawan

Teknik problem solving

Selain tahapan dasar pemecahan masalah di atas, ada beberapa teknik problem solving lain yang dapat kamu gunakan di tempat kerja, misalnya:

Linear thinking 

Teknik problem solving ini pada dasarnya sangat sederhana. Teknik ini juga dikenal sebagai Five Why. Sesuai namanya ide dasar dari teknik problem solving ini sederhana yakni menekankan pada pertanyaan "mengapa" untuk menemukan akar masalah. 

Cobalah nyatakan masalah yang dihadapi lalu tanyakan mengapa. Teruslah bertanya sampai kamu menemukan jawaban yang terasa seperti masalah kausal. Dengan menemukan akar masalah, kamu dapat merancang strategi solusi dengan tepat. 

Design thinking 

Design thinking ini merupakan pendekatan pemecahan masalah dengan menekankan pendekatan dari sisi user . Untuk menerapkannya cobalah untuk berempati dengan user. Setelah itu buat prototipe yang dapat diuji untuk solusi yang memenuhi kebutuhan mereka. 

Creative Problem Solving

Dalam memecahkan masalah kamu harus menciptakan keseimbangan antara logika dan kreativitas. Gunakan kreativitasmu untuk mencari penyebab masalah dan mengembangkan solusi yang inovatif. Orang yang kreatif banyak dicari perusahaan karena dapat memberikan perspektif yang unik dan baru.

Creative problem solving tidak hanya sekedar brainstorming atau ide-ide yang out of the box. Terdapat beberapa hal yang harus ditekankan dalam proses ini, yaitu:

Jangan menilai atau memihak sebelum proses brainstorming selesai dan kamu dapat mengevaluasinya.

Fokuslah untuk mendapatkan ide sebanyak-banyaknya dari proses brainstorming dan membuat daftarnya. Jangan mengevaluasi atau memprioritaskan hanya satu ide saja.

Dalam forum, kemukakanlah permasalahan sebagai pertanyaan. Dengan pertanyaan terbuka, lebih mudah untuk mengajak anggota forum dalam berpikir kreatif.

Solution-based thinking 

Teknik pemikiran berbasis solusi membantu kamu untuk memecahkan masalah dengan fokus pada apa yang sebenarnya berhasil. Pasalnya, sebagian orang kerap kali memecahkan masalah dengan fokus pada apa yang mereka harapkan harus berhasil. 

Cara meningkatkan kemampuan problem solving

Karena pentingnya problem solving di dalam pekerjaan, maka akan sangat baik bila kamu terus meningkatkan kemampuan ini.  

Pasalnya, dengan terus mengasah kemampuan ini, kamu akan lebih mudah dalam menyelesaikan berbagai masalah yang kamu hadapi dalam keseharian maupun dalam pekerjaan. Beberapa cara meningkatkan kemampuan problem solving adalah : 

1. Perbanyak pengetahuan 

Perdalam pengetahuan teknis di bidang pekerjaan yang kamu geluti. Dengan memiliki pengetahuan yang kuat, kamu tentu akan lebih mudah menyelesaikan maslaah yang kamu hadapi. 

Ikuti tren di bidang profesimu dan kursus-kursus tambahan untuk terus memperdalam skill dan pengetahuan di bidang pekerjaan yang kamu geluti tersebut. 

Baca juga:  Memilih kursus online yang tepat bagi pekerja

2. Ubah pola pikir 

Agar bisa meningkatkan kemampuan problem solving, coba ubah pola pikir yang kamu miliki. 

Alih-alih melihat masalah sebagai beban yang harus dihindari, ubahlah pola pikir dengan memandangnya sebagai tantangan untuk bertumbuh. 

Dengan begitu kamu tidak akan terlalu stres dan lebih mudah menganalisa dan menemukan solusi yang tepat. 

3. Latihan menyelesaikan masalah 

Cara lain melatih kemampuan problem solving adalah dengan rutin berlatih. Kamu dapat menggunakan buku-buku praktik profesional atau mencari beberapa skenario kasus problem solving secara online.  

Berlatihlah memecahkan contoh-contoh kasus terutama yang berkaitan dengan profesi dan tempat kerja, lalu tentukan solusi seperti apa yang paling tepat. 

Beberapa skenario contoh problem solving seperti “Bagaimana menangani pelanggan yang memberikan keluhan terkait produk?”, atau “Bagaimana merespon permintaan aneh dari klien?”, dan sebagainya. 

4. Gunakan metode mind mapping

Berlatihlah menggunakan metode mind mapping saat hendak menyelesaikan masalah. Metode ini dapat membantumu memetakan berbagai informasi yang kamu punya sehingga kamu dapat dengan mudah memahami masalah yang ada. 

Tidak hanya itu, mind map juga memberi manfaat lain seperti merangsang otak, meningkatkan kemampuan berpikir kreatif,  membantu memfokuskan pikiran, dan membantumu menemukan beragam ide.

5. Lihat bagaimana cara orang lain menyelesaikan masalah  

Amati cara rekan kerja di kantor kamu menyelesaikan masalah. Bila perlu tanyakan pada orang-orang yang lebih berpengalaman terkait hal tersebut seperti  atasanmu di kantor. Pemimpin yang baik tentu akan memiliki kemampuan problem solving yang baik pula.

Dengan begitu kamu bisa mengambil tips yang bisa menjadi inspirasi dan bermanfaat bagi pengembangan kemampuan problem solving kamu di dalam pekerjaan. 

6. Ajukan diri terlibat dalam berbagai proyek 

Terkadang kamu harus menempatkan diri pada berbagai situasi baru agar kemampuan problem solving kamu bisa terus berkembang. 

Itu sebabnya kamu harus mencari peluang di mana kamu dapat menerapkan dan mengasah kemampuan menyelesaikan masalah. Salah satunya seperti mengajukan diri terlibat pada proyek-proyek baru di dalam tim atau bahkan luar kantor. 

7. Bermain game asah otak 

Gunakan waktu luang untuk memainkan game-game yang mengasah otak. Tidak ada mengembalikan suasana hati, bermain game asah otak juga akan membantumu meningkatkan daya ingat dan kemampuan problem solving.

Contoh game asah otak yang bisa kamu coba seperti catur, sudoku, rubik’s cube atau game-game asah otak online lainnya.

8. Fokuslah pada solusi, bukan masalah yang ada 

Jangan biarkan pikiranmu selalu terjebak pada masalah yang ada. Penelitian membuktikan bahwa otak tidak dapat menemukan solusi bila kamu hanya fokus pada masalah. 

Pasalnya, ketika kamu hanya fokus pada masalah, kamu justru memberi rangsangan negatif ke otak sehingga menimbulkan emosi negatif yang pada akhirnya menghalangimu menemukan solusi-solusi yang kamu cari.  

Meski begitu bukan berarti kamu harus mengabaikan masalah yang kamu hadapi. Ubahlah cara kamu menyikapi masalah tersebut dengan tetap tenang, lalu lihat masalah yang ada, dan fokuskan pikiran pada solusi apa yang tepat.

Baca juga:  7 Cara meningkatkan kemampuan komunikasi demi kemajuan karier

9. Latih kemampuan komunikasi 

Dalam mengembangkan kemampuan problem solving , penting untuk melatih kemampuan komunikasi kamu sendiri.  Memiliki kemampuan komunikasi yang baik akan membantumu dalam proses mengidentifikasi dan menangani masalah terutama bila melibatkan orang lain.

Menonjolkan kemampuan problem solving di CV

Banyak perusahaan yang mencari kandidat karyawan dengan kemampuan menyelesaikan masalah yang baik. Menunjukan kemampuan problem solving dalam CV dapat membuatmu lebih menonjol dibandingkan kandidat lain. 

Kamu dapat menyebutkannya kemampuan problem solving dalam bagian  skill atau achievements dalam CV. Tidak hanya sekedar menuliskan bahwa kamu memiliki kemampuan tersebut, akan tetapi kamu bisa mengilustrasikan bagaimana kamu menggunakan skill tersebut.

Misalnya, kamu dapat menyebutkan kalau kamu mengurangi kerugian perusahaan atau lainnya.

Sesuaikanlah CV kamu sehingga kemampuan problem solving cocok dengan pekerjaan yang dilamar. Dengan begitu, kamu akan mendapatkan perhatian dari perekrut saat mereka meninjau CV kamu.

Itulah beberapa yang harus diperhatikan terutama bila ingin meningkatkan kemampuan problem solving yang kamu miliki. 

Dengan terus meningkatkan kemampuan tersebut, maka secara tidak langsung kamu juga meningkatkan kualitas diri sebagai karyawan sehingga dapat membantu perkembangan karier di masa depan. 

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40 Skill yang Bisa Ditulis dalam CV dan Cara Menuliskannya

Isi Artikel

Tahukah kamu bahwa rekruter hanya butuh sekitar 6 detik untuk membaca sebuah CV? Oleh karena itu, informasi skill atau keahlian  sangatlah penting dicantumkan dengan benar dalam CV.

Keahlian yang ditulis dengan baik di CV bisa jadi penentu apakah kamu lolos pemberkasan dan dipanggil untuk tahap rekrutmen selanjutnya.

Akan tetapi, ingat untuk berhati-hati dan jangan sembarangan memasukkan skill ke dalam CV.

Jika salah langkah, bisa jadi rekruter justru tak tertarik dengan lamaranmu.

Lalu, bagaimana caranya menulis skill yang benar di CV? Ini dia penjelasan lengkap dari Glints.

Kenapa Harus Ada Skill dalam CV?

Mencantumkan skill dengan baik dan benar dalam CV merupakan caramu untuk mempromosikan diri.

Bayangkan saat dirimu melihat iklan sebuah produk. Pasti di iklan itu disebutkan apa saja hal yang bisa dilakukan dan kelebihan-kelebihannya.

Jika merasa hal-hal tersebut cocok dengan kebutuhan, tentu kamu ingin membelinya, kan?

Begitu pula dengan rekruter sebuah perusahaan saat melihat sebuah CV.

Skill yang relevan dengan sebuah posisi yang dilamar akan memperbesar kemungkinan mendapatkan posisi yang diinginkan.

Kemampuan Apa Saja Dimasukkan ke dalam CV?

Menurut CV2you , ada dua kelompok keahlian yang bisa ditampilkan dalam CV, yaitu soft skill dan hard skill.

Ini dia penjelasan lengkap soal soft skill dan hard skill beserta contohnya yang perlu masuk ke dalam CV.

1. Soft skill

Mengutip dari The Balance Money , soft skill adalah keahlian seseorang untuk berinteraksi dengan orang lain, memecahkan permasalahan, dan mengelola pekerjaan.

Jadi, bisa dibilang, soft skill adalah keahlian yang berhubungan dengan kemampuan interpersonal , kecerdasan emosional, dan sejenisnya.

Biasanya, keahlian ini tidak didapat dari pendidikan formal, tetapi dari pengalaman-pengalaman dalam hidup. Meski demikian, beberapa juga bisa dilatih.

Biasanya, daftar keahlian dalam CV akan digunakan oleh rekruter untuk menilai karakteristik seorang kandidat. Pastikan yang kamu cantumkan adalah yang relevan dengan pekerjaan yang kamu lamar.

Berikut ini adalah beberapa contoh kemampuan atau soft skill yang bisa kamu masukkan ke dalam CV:

a. Kepemimpinan

Kemampuan  leadership  atau kepemimpinan tidak hanya harus dimiliki manajer atau jabatan atas lainnya.

Hampir semua posisi memerlukan kemampuan ini karena dapat menumbuhkan rasa inisiatif dan juga proaktif dalam memajukan tim.

b. Komunikasi

Kemampuan komunikasi meliputi komunikasi verbal dan tertulis.

Keduanya sama-sama penting dalam memastikan tidak adanya kesalahpahaman.

c. Mendengarkan dengan aktif

Meski terkesan sepele,  soft skill  yang satu ini dianggap sebagai keterampilan utama bagi beberapa pekerjaan.

Seperti  customer service,  teller,  konsultan, atau pekerjaan lain yang berhubungan erat dengan pelanggan.

d. Kolaborasi

Kemampuan kolaborasi memastikan bahwa kamu dapat bekerja sama dengan sesama anggota tim, maupun tim lain.

e. Manajemen waktu

Manajemen waktu diperlukan di semua pekerjaan, terutama yang sering diminta melakukan banyak hal dalam satu waktu.

Seperti sekretaris, resepsionis,  personal assistant,  dan lainnya.

f. Membangun hubungan

Nah, kemampuan ini pasti diutamakan untuk pekerjaan yang sering melibatkan interaksi dengan pihak lain.

Misalnya humas,  public relations, sales, customer relations,  dan lain sebagainya.

g. Cepat beradaptasi

Ini adalah kemampuan dasar untuk bertahan di berbagai situasi kerja yang berubah-ubah.

Mungkin kamu perlu tekankan kemampuan beradaptasi jika memutuskan untuk  switch career,  atau melamar pada perusahaan dengan lingkungan kerja yang cepat berubah ( fast-paced) .

h. Pengambilan keputusan

Skill  berikutnya yang perlu ada di dalam CV adalah pengambilan keputusan.

Biasanya, posisi manajerial yang perlu mencantumkan kemampuan ini.

i. Pemecahan masalah

Kemampuan  problem solving  hampir dibutuhkan di semua pekerjaan.

Selain dilihat dari CV, rekruter juga akan menilai kemampuan ini lewat wawancara.

j. Negosiasi

Apakah kamu melamar posisi public relations ,  sales,   business development,  atau sejenisnya?

Jika ya, coba pertimbangkan untuk mencantumkan  skill  yang satu ini.

k. Penanganan konflik

Keterampilan penanganan konflik biasanya dibutuhkan oleh pemimpin tim atau divisi, serta praktisi HR.

Sebab, merekalah yang bertanggung jawab untuk membantu menengahi konflik yang muncul.

Apabila pekerjaanmu berkaitan erat dengan pembuatan produk, acara, program, atau sebuah inisiasi baru lainnya, keteraampilan inovasi sebaiknya dicantumkan di CV.

Belum banyak orang tahu bahwa empati juga bisa termasuk  soft skill  yang diperhitungkan di dunia kerja.

Terutama di pekerjaan yang tugasnya membantu atau memahami pihak lain, seperti  call center officer  atau  customer service.

n. Delegasi tugas

Bagi yang pernah menjadi pemimpin, mungkin sudah pernah merasakan bahwa delegasi tugas bukanlah hal yang mudah.

Itulah mengapa keterampilan ini bisa dicantumkan jika kamu melamar ke posisi manager ,  lead, head,  atau sejenisnya.

o. Ketelitian

Ketelitian atau  attention to detail  juga pasti sering kamu temui di banyak lowongan kerja.

Jadi, kamu juga dapat pertimbangkan untuk menuliskan skill  atau keahlian ini dalam CV.

p. Memberikan motivasi

Sering kali, terdapat anggota tim yang kehilangan motivasi lalu berdampak cukup negatif terhadap tim.

Sebagai pemimpin, memotivasi karyawan bisa menjadi salah satu tugasmu.

q. Berpikir kreatif

Tidak hanya pekerjaan di bidang kreatif saja, kemampuan berpikir kreatif juga dibutuhkan oleh bidang pekerjaan lain.

Kreativitas dapat membantumu mencari solusi terbaik untuk permasalahan yang dihadapi saat bekerja.

r. Berpikir kritis

Critical thinking  adalah keterampilan untuk mengidentifikasi akar masalah dan menganalisis solusi yang ada.

Tanpa kemampuan ini, akan sulit untuk mengembangkan keterampilan pemecahan masalah atau  problem solving.

s. Organisasi

Yang dimaksud dengan skill  organisasi adalah kemampuan untuk menyelesaikan dan mengatur tugas-tugas dengan rapi dan terstruktur.

t. Fokus pada konsumen

Jangan salah, kemampuan ini tidak hanya penting bagi pekerja di bidang  sales,  lho.

Semua departemen di dalam perusahaan umumnya punya tujuan akhir yang sama, yaitu memberikan kualitas produk dan pelayanan terbaik bagi konsumennya.

Sudah menambahkan skill terbaikmu di CV? Kalau iya, ini saatnya melamar pekerjaan di Glints dan temukan karier impianmu sekarang!

CEK LOWONGAN KERJA

2. Hard skill

Hard skill adalah kemampuan khusus yang dibutuhkan untuk suatu profesi atau jenjang karier secara profesional. Biasanya, hard skill lebih bersifat teknis.

Sederhananya, hard skills ini fokus pada keahlian tertentu yang berguna untuk menyelesaikan pekerjaan. Misalnya, tahu cara menggunakan software tertentu, seperti Adobe, atau penggunaan analytics tools tertentu.

Hard skills umumnya dipelajari dari pendidikan formal, kursus, atau sertifikasi.

Pastikan hard skill  yang kamu tulis dalam CV sesuai dengan pekerjaan yang kamu lamar.

Berikut ini adalah beberapa daftar kemampuan teknis yang bisa kamu masukkan ke dalam CV sesuai dengan bidang yang kamu lamar.

a. Bahasa asing

Selain bahasa Inggris, beberapa perusahaan mungkin mencari kandidat yang menguasai bahasa asing lainnya seperti Mandarin, Jepang, Jerman, dan lain-lain.

b. Analisis data

Ini adalah kemampuan untuk mengumpulkan, menginterpretasikan, dan memvisualisasikan data.

Tujuannya untuk membantu stakeholder  mengambil keputusan bisnis yang berbasis data.

c. Google Analytics

Google Analytics adalah  tools  untuk untuk melacak, menganalisis, dan melaporkan traffic situs web dan kinerja campaign marketing.

d. Keyword research tool

Keywords research tool sangat diperlukan untuk mengidentifikasi kata kunci yang relevan dan mengoptimalkan konten SEO.

Keahlian ini biasanya dibutuhkan oleh SEO  content writer  atau SEO  specialist.

e. Budgeting

Budgeting  adalah kemampuan mengelola dan mengalokasikan sumber daya keuangan secara efektif untuk memastikan project  berjalan sesuai anggaran.

f. Desain grafis

Ini adalah keahlian penting bagi para desainer grafis, yaitu mampu menggunakan perangkat lunak desain untuk membuat materi visual yang menarik.

Beberapa contoh perangkat lunak yang dimaksud misalnya Adobe Photoshop, Adobe Illustrator, CorelDraw, dan lain-lain.

g. Microsoft Office

Ini adalah kemampuan penguasaan komputer dasar yang perlu dimiliki semua orang.

Skill  ini perlu ada dalam CV karena kandidat akan dinilai mampu bekerja secara efisien dan produktif menggunakan komputer.

h. Social media marketing

Bagi praktisi  digital marketer,  social media marketing  merupakan spesialisasi yang perlu didalami.

Spesialisasi ini mencakup keahlian merancang, menjalankan, dan mengelola kampanye pemasaran di berbagai platform media sosial.

i. Software akuntansi

Sebagai akuntan, kamu diharapkan dapat mengoperasikan bebagai  software  akuntansi.

Di antaranya adalah Accurate, SAP, Xero, dan lainnya.

Biasanya, skill  ini dicari untuk posisi  content writer  atau  content creator.

Kemampuannya mencakup menulis konten yang jelas, persuasif, dan menarik untuk berbagai keperluan, termasuk artikel dan copywriting .

Keahlian dalam mengoptimalkan konten website  secara organik (SEO) dan berbayar (SEM) untuk meningkatkan brand awareness  atau  traffic.

l. Content editing

Ini adalah kemampuan memperbaiki dan menyempurnakan teks atau konten untuk memastikan bahwa konten memiliki konsistensi dan kualitas yang tinggi.

m. Email marketing

Selain kampanye melalui media sosial,  digital marketer  juga sangat mungkin menjalankan kampanye lewat email marketing.

Jadi, kamu harus punya kemampuan merancang, menjalankan, dan menganalisis strategi  email marketing.

n. Editing foto dan video

Ini adalah skill  atau keahlian yang harus ada dalam CV  video  atau foto editor.

Kemampuan ini mencakup kemahiran dalam menggunakan software editing  dan membuat  output  karya sesuai  creative brief.

o. Machine learning

Skill  dalam CV berikutnya adalah  machine learning.

Keahlian dalam mengembangkan dan menerapkan algoritma machine learning untuk analisis data.

p. Programming

Programming  adalah kemampuan menulis dan memahami coding  dalam berbagai bahasa pemrograman.

Skill  ini diperlukan ketika mengembangkan aplikasi dan sistem perangkat lunak.

Keahlian menulis dan menguji code dalam bahasa pemrograman untuk menciptakan program dan aplikasi yang fungsional.

r. Project management

Kemampuan ini tidak hanya penting bagi project manager,  tetapi juga pekerjaan lain.

Misalnya, event organizer  yang sering mengelola berbagai  project  atau acara dalam waktu yang bersamaan.

s. Akuntansi

Selain mampu menggunakan software  akuntansi, seorang akuntan juga harus memahami prinsip akuntansi.

Mulai dari mencatat, mengelola, dan melaporkan transaksi keuangan untuk sesuai dengan standar akuntansi.

t. Content strategy

Yaitu kemampuan merancang dan mengimplementasikan rencana pembuatan, distribusi, dan pengelolaan konten untuk mencapai tujuan bisnis dan pemasaran.

Siap untuk tahap karier berikutnya? Pastikan skill terbaikmu sudah terasah dan lamar pekerjaan di Glints sekarang!

Cara Memasukkan Skill di CV

Dari contoh berbagai kemampuan ( soft dan hard skill) yang sudah dijelaskan di atas, berikut adalah gambaran cara kamu bisa memasukkan skill ke dalam CV.

© Thebalancecareers.com

Menurut careers.govt.nz , ada beberapa tips yang perlu diingat saat menuliskan skill .

1. Jelaskan bagaimana skill -mu digunakan

Jangan hanya menulis skill -nya saja dalam CV, tetapi jelaskan bagaimana kemampuan tersebut bermanfaat dalam pekerjaanmu.

Teamwork Memimpin tim sosial media dan bekerja sama dengan tim kreatif untuk membuat campaign X dari bulan Januari-Maret 2020.

2. Gunakan pilihan kata yang tepat

Disarankan untuk menggunakan kata kerja yang berkesan, seperti: 

• meningkatkan
• mengembangkan

3. Gunakan kata kunci yang relevan

Menggunakan kata kunci untuk menjabarkan skill -mu bisa membuat rekruter lebih cepat menangkap kelebihan-kelebihanmu.

Sebagai contoh, kata kunci yang bisa digunakan untuk social media specialist adalah creative , content writing , copywriting , digital marketing , dan sebagainya.

Kamu bisa melakukan riset dari portal kerja untuk mengetahui skill-skill apa yang biasanya dicari oleh rekruter.

Lalu, cantumkan kata kunci tersebut dalam daftar keterampilan di CV-mu.

Begitulah tips-tips dari Glints mengenai cara menulis daftar keterampilan dalam CV agar menarik bagi rekruter.

Langsung coba terapkan untuk CV-mu, ya!

Kalau CV kamu sudah siap, jangan ragu untuk cek berbagai lowongan di Glints dengan klik tombol di bawah ini!

• How to describe skills in your CV
• How to Describe Skills on a Resume
• Soft skills
• What Are Soft Skills?
• What Are Soft Skills? (Definition, Examples and Resume Tips)
• Hard Skills
• 82 Examples of Hard Skills To Boost Your Resume (Plus Tips)

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TAMBAH ILMU & SKILL

Pentingnya Memiliki Skill Problem Solving dan Cara Meningkatkannya

Gulman azkiya.

January 20, 2023 • 11 minutes read

Artikel ini membahas mengenai kemampuan problem solving dan cara meningkatkannya. —

“Memiliki skill problem solving yang baik”

Jika kamu adalah seorang jobseeker , tentu tak akan asing dengan salah satu requirement atau kualifikasi di atas. Pasalnya, tak jarang hal tersebut menjadi persyaratan pada sebuah lowongan kerja.

Tetapi, apakah problem solving hanya sekedar artian dari penyelesaian masalah? Tentu saja tidak. Pasalnya, ada banyak langkah, metode, serta langkah dasar yang tercakup dalam proses  problem solving .

Dengan membaca artikel ini, kamu akan lebih bisa memahami apa itu kemampuan problem solving,  bagaimana cara menuntaskan masalah yang ada, serta cara meningkatkannya. Simak baik-baik!

Apa itu Problem Solving?

Dilansir dari asq.org, p roblem solving adalah sebuah tindakan penyelesaian masalah dengan melakukan beberapa tahapan mulai dari menentukan penyebab masalah, mengidentifikasi, memilih, dan menerapkan solusi.

Sederhananya, problem solving artinya kemampuan untuk menemukan solusi terbaik dari suatu masalah dengan mengidentifikasi penyebabnya.

Mengapa Kemampuan Problem Solving itu Penting?

Tidak dapat dipungkiri, semua orang pasti sering berhadapan dengan masalah. Permasalahan tersebut dapat muncul dari berbagai sisi seperti, urusan pribadi hingga pekerjaan. Setiap masalah juga memiliki tingkatannya masing-masing, mulai dari yang sederhana sampai kompleks.

Misalnya dalam aktivitas sehari-hari seperti pekerjaan, tak jarang apa yang kamu rencanakan pada saat bekerja tidak berjalan sesuai yang diharapkan (masalah).

“Wah, apakah ini termasuk ekspektasi vs realita?” Yap , ini bisa juga disebut sebuah masalah.

Dengan memiliki kemampuan problem solving, kamu dapat mengidentifikasi masalah tersebut, mencari tahu kenapa tidak berjalan sesuai dengan harapan, dan menentukan tindakan (solusi) untuk memperbaikinya. Pada akhirnya, kamu dapat mengontrol kehidupan jadi untuk menjadi lebih baik.

Kemampuan problem solving juga memungkinkan kamu untuk dapat memanfaatkan sebuah masalah menjadi peluang di kehidupan.

Misalnya ketika di tempat kerja, kamu dan anggota tim sedang mengalami sebuah masalah. Kemudian, kamu berinisiatif dengan menawarkan diri untuk mencari solusi terbaik atas masalah tersebut. Nah , ketika kamu dapat menyelesaikannya, maka dirimu bisa dianggap sebagai seorang problem solver.

Problem solver adalah orang yang dianggap sebagai pemecah masalah atau orang yang dapat diandalkan untuk menyelesaikan berbagai masalah. Sehingga akan berdampak positif bagi kinerja dan karier kamu.

4 Langkah Dasar dalam Problem Solving

Ketika hendak menyelesaikan sebuah masalah, berikut 4 langkah dasar yang harus kamu lakukan:

1. Cari tahu dan pahami masalah

Langkah pertama dalam melakukan problem solving adalah memahami situasi yang terjadi pada sebuah masalah. Cari tahu apa yang sebenarnya terjadi. Apakah hal tersebut benar-benar sebuah masalah atau tidak. Tak jarang pada sebuah masalah, kamu lebih terpaku dengan gejalanya daripada masalah yang sebenarnya.

Misalnya, kamu dan tim tidak pernah bersemangat dalam bekerja sehingga target harian tidak tercapai, hal ini adalah gejala. Semangat rendah tidak terjadi dengan sendirinya. Masalah yang mendasarinya mungkin berupa lembur yang berat, kebosanan, atau manajemen tim yang buruk. Masalah inilah yang seharusnya diselesaikan.

2. Menentukan akar masalah

Selanjutnya yaitu memastikan bahwa masalah yang ingin kamu selesaikan adalah masalah yang tepat. Pada tahap ini, kamu akan melihat lebih dalam dan mencoba menemukan akar masalah.

Dalam mencari akar sebuah masalah, kamu dapat mencoba menggunakan konsep 5 why . 5 why adalah proses menganalisa masalah dengan teknik tanya-jawab sederhana sebanyak 5 kali untuk menyelidiki hubungan sebab-akibat yang menjadi akar dari suatu permasalahan . Berikut contohnya:

Pada contoh di atas, kamu mencoba mencari akar permasalahan dengan mempertanyakan kenapa “pekerjaan saya sering tidak selesai tepat waktu”? Ternyata penyebabnya adalah karena tidak bersemangat. Kemudian kamu mempertanyakan lagi kenapa tidak bersemangat dan penyebabnya adalah sering mengantuk.

Setiap jawaban yang muncul akan kamu pertanyakan hingga menemukan penyebab yang tidak bisa dipertanyakan lagi atau bisa disebut akar masalah. Akar permasalahan pada contoh ini yaitu manajemen waktu yang buruk.

3. Mencari dan memilih solusi

Terkadang solusi muncul dari hal-hal yang tak terduga. Salah satunya dengan melakukan diskusi dengan anggota tim atau rekan kerjamu. Setelah menemukan akar masalah, cobalah menggali beberapa ide yang berkaitan dengan masalah tersebut.

Dengan saling berbagi pendapat terkait masalah yang dihadapi dapat menghasilkan beberapa solusi yang dibutuhkan. Selain itu, cari informasi sebanyak-banyaknya. Seperti bertanya kepada orang yang berpengalaman atau yang pernah memiliki masalah yang serupa.

Nantinya setelah menemukan beberapa solusi, selanjutnya adalah memilih solusi yang tepat. Karena tidak semua solusi yang ditemukan bisa diterapkan. Ada beberapa faktor yang mempengaruhi, mulai dari biaya, sumber daya manusia, dan dampak dari solusi itu sendiri (jangka panjang atau pendek).

Baca Juga: Mengenal Perbedaan Hard Skill dan Soft Skill (Beserta Contoh-contohnya)

4. Menerapkan solusi dan evaluasi

Setelah menentukan solusi yang akan digunakan, tahap selanjutnya adalah menerapkan solusi tersebut ke dalam masalah.

Misalnya, ketika motor kamu rusak akan ada 2 pilihan solusi dari masalah tersebut, melakukan service biasa (jangka pendek) atau mengganti spare part yang rusak (jangka panjang). Dengan berbagai pertimbangan, kamu akhirnya memutuskan untuk mengganti bagian yang rusak. Hal tersebut merupakan salah satu contoh sederhana dari penerapan solusi.

Selanjutnya, yaitu melakukan evaluasi dari solusi yang kamu terapkan. Dengan melakukan evaluasi, kamu bisa melihat seberapa efektif solusi tersebut, apakah bisa diterapkan pada semua masalah atau tidak.

Selain itu, dengan melakukan evaluasi kamu akan bisa mengatur strategi problem solving selanjutnya untuk permasalahan yang serupa.

11 Metode Problem Solving untuk Menyelesaikan Masalah

Sebetulnya ada beragam metode  problem solving yang bisa kamu gunakan. Ada 11 metode problem solving yang paling efektif, yaitu:

1. Ajukan pertanyaan terlebih dahulu

Ini merupakan tahap pra-pemecahan masalah. Jadi, sebelum mencari solusi, kamu bisa bertanya pada diri sendiri untuk mencari berbagai skenario dalam pencarian keputusan. 

Contoh beberapa pertanyaannya adalah, “Bagaimana jika…”, “Mengapa tidak…..”, “Bisakah kita…..”, dan lain sebagainya.

2. Temukan  poin of view dari orang lain

Apakah kamu termasuk orang yang terlalu fokus dengan pemikiran dan sudut pandang diri sendiri? Jika iya, maka proses  problem solving biasanya akan lebih sulit.

Pasalnya, jika terlalu fokus pada diri sendiri, kamu tidak akan mendapat gambaran lain yang lebih luas. Misal, kamu berjualan sebuah produk makanan. Segala strategi marketing sudah kamu jalankan, tetapi penjualan terus menurun dari bulan ke bulan.

Dalam kasus tersebut, kmau bisa saja berpikir bahwa produkmu kurang enak. Namun, bagaimana jika ternyata alasannya bukan hanya itu? So , carilah sudut pandang yang lain.

Kamu bisa coba mengadakan survey dan bertanya pada target pasar, apa hal-hal yang harus diperbaiki dari produk tersebut.

3. Lakukan brainstorming

brainsotrming adalah sesei mencurahkan pendapat untuk mencari ide-ide segar dalam proses pemecahan masalah.

Agar berjalan dengan lancar, sesi ini harus dilakukan dalam lingkungan yang ramah dan tidak menghakimi. 

Jika semua orang dalam forum sudah menuangkan ide mereka, maka carilah satu ide paling baik dan juga rasional untuk membantu proses  problem solving .

4. Brainstorming dengan teknik “The Round-Robin”

Brainstorming pada poin sebelumnya disebut juga dengan sesi brainstorming tradisional. Jika metode tersebut tidak berhasil, kamu dapat mencoba the round-robin brainstorming .

Secara sederhana, teknik ini akan menuntut setiap peserta untuk terlibat aktif dalam sesi brainstorming. Teknisnya:

– Peserta bergiliran menyumbangkan ide, jika belum ada ide, maka harus menyebut “pass (lewati dulu)”.

– Sesi brainstorming selesai setelah semua orang lulus.

5. Teknik “silent” brainstorming

Salah satu maslaah yang paling banyak dihadapi dalam sesi brainstorming adalah, kemungkinan besar forum akan lebih mendengarkan peserta yang “aktif” dan dianggap keren. Padahal, bisa jadi anggota kelompok lain memiliki ide yang bagus, tetapi mereka enggan untuk mengungkapkannya.

Dengan metode “silent” brainstorming, setiap individu akan diajak untuk menyumbangkan ide mereka, dengan catatan setiap ide akan dianggap memiliki “bobot” yang sama. Teknik ini akan lebih baik jika dilakukan dalam metode  online .

6. Six-thinking hats

Metode ini mengajak setiap anggota kelompok untuk berpikir menggunakan enam “topi” yang berbeda (white, red, black, yellow, green, blue) untuk mengevaluasi masalah dari berbagai sudut pandang.

Teknik ini diciptakan oleh Edward de Bono, rinciannya adalah:

1. Topi putih dianggap netral untuk mengungkapkan fakta dan angka 2. Topi merah untuk menunjukkan emosi dan intuisi, sehingga peserta dapat menyampaikan ide-ide secara naluriah 3. Topi hitam untuk memperlihatkan kehati-hatian terhadap sudut pandang kritis 4. Topi kuning sebagai penyeimbang untuk topi hitam. Ini digunakan ketika peserta ingin mengidentifikasi hal yang positif dari setiap ide yang ada. 5. Topi hijau untuk mengeksplorasi kreativitas, kemungkinan, alternatif, dan ide segar 6. Topi biru untuk mengatur semua hal yang terlibat dalam proses pengambilan keputusan.

7. Konsep 5 Whys

Seperti yang sudah kita bahas sebelumnya, metode ini mengajak setiap peserta untuk mengidentifikasi akar masalah dengan mengajukan pertanyaan “kenapa” sebanyak lima kali.

8. Failure mode and effect analysis (FMEA)

Ingin mengevaluasi potensi kegagalan dari suatu sistem atau proses dan mencari solusi untuk mencegah atau mengurangi dampak negatif dari kegagalan tersebut? Maka gunakanlah teknik FMEA,  guys .

9. Teknik wanderer problem solving

Ketika menghadapi sebuah masalah, ada baiknya jika kamu menjauh sejenak dari masalah tersebut. Hal ini memungkinkan kamu untuk berada dalam kondisi otak yang lebih rileks.

Artinya, ketika kembali pada masalah yang akan dipecahkan, mungkin kamu akan “melihat” masalah tersebut dengan sudut pandang yang baru sehingga  problem solving akan semakin mudah.

10. Sisakan ruang untuk imajinasi

Alih-alih menyelesaikan masalah dengan fakta, bukan hal yang tak mungkin ketika seseorang ingin melakukan problem solving dengan ruang iamjinasi dan kreativitas.

Dalam hal ini, kamu bisa mencari suatu hal yang dianggap dapat mengganggu kreativitasmu saat mencari ide,  guys .

11. Wrapping up

Melalui teknik ini, kamu dapat melihat bahwa masalah terjadi setiap saat dan akan terus terjadi di masa-masa selanjutnya. 

Pikirkanlan bahwa setiap masalah akan memberikan informasi tentang hal-hal yang harus kita perbaiki. Selain itu, masalah yang datang akan membawa kita lebih terbuka terhadap konflik sehingga kita akan lebih terbiasa dalam proses  problem solving .

Cara Meningkatkan Kemampuan Problem Solving

Sama halnya dengan soft skill lainya, kemampuan problem solving muncul dari pengalaman dan juga latihan. Kamu masih bisa melatihnya dan mengembangkan kemampuan tersebut.

Bagi kamu yang merasa kurang dalam ability yang satu ini, jangan berkecil hati. Berikut adalah beberapa cara yang dapat kamu terapkan untuk meningkatkan atau melatih kemampuan problem solving :

1. Ubah pola pikir

Tidak ada satupun orang ingin menghadapi sesuatu yang membuat frustasi, melelahkan, atau tampaknya tidak mungkin? Ya, kamu mungkin juga tidak mau.

Tetapi, daripada mencoba menghindarinya, kamu dapat melihat masalah tersebut secara positif dengan menganggapnya sebagai kesempatan untuk meningkatkan kemampuan.

Oleh sebab itu, mengubah pola pikir dapat membuat kamu merasa tidak terbebani, sehingga dapat menganalisis masalah dengan baik.

2. Membiasakan diri menggunakan mind mapping

Dikutip dari mindmeister.com, bahwa dengan memvisualisasikan tujuan, masalah, ide, dan poin tindakan dalam mind mapping dapat membantu seseorang untuk melihat gambaran yang lebih besar hingga menemukan ide-ide yang mungkin terlewatkan.

Mind mapping juga dapat mengasah pola pikir untuk menyusun konsep kreatif untuk membantumu menemukan solusi dengan lebih mudah.

3. Lakukan secara bertahap

Ketika menghadapi sebuah masalah, jangan langsung fokus untuk mencari solusi akhir. Coba untuk melakukannya secara bertahap.

Dimulai dengan mengidentifikasi masalah, mencari penyebab, dan menemukan solusi yang tepat. Dengan melakukan secara bertahap akan melatih kemampuan berpikir strategis dan dapat mengambil keputusan yang sesuai.

4. Jangan sungkan meminta bantuan

Selalu beranikan diri kamu untuk meminta bantuan pada orang terdekat. Ketika kamu sudah tidak dapat lagi mencari jalan keluar dari masalah yang dihadapi, bertanya kepada teman atau rekan kerja mungkin bisa menjadi solusi.

Berdiskusi dengan orang lain dapat membawa ide-ide segar dan sudut pandang yang tidak akan pernah kamu kembangkan sendiri.

Namun, kamu perlu mengetahui orang yang tepat untuk meminta bantuan/berdiskusi. Jangan lupa untuk menyesuaikan konteks masalahnya dengan orang tersebut.

Jika kamu memiliki masalah mengenai pekerjaan di bidang pemasaran, rekan dari tim marketing mungkin dapat menjadi orang yang tepat untuk dimintai pendapatnya.

5. Nikmati setiap proses

Terkadang karena terlalu fokus pada upaya penyelesaian masalah, membuat kita tidak menyadari apa saja yang telah dilakukan selama proses tersebut. Coba untuk menikmati setiap tahapan yang kamu lakukan dan rasakan dampak baiknya untuk pribadi atau lingkungan sekitar.

Ketika kamu dapat menikmatinya, kamu akan lebih dapat menghargai kemampuan yang ada pada dirimu. Jadi, ketika sedang menghadapi masalah, kamu sudah mengetahui seberapa besar kemampuanmu untuk menyelesaikan masalah tersebut.

Bagaimana guys? Pastinya kamu sudah lebih paham dong, mengenai skill problem solving . Selain dapat meningkatkan performa di tempat kerja, dengan memiliki kemampuan tersebut, kamu juga dapat berpikir secara strategis pada setiap masalah yang dihadapi. Itulah sedikit penjelasan mengenai apa itu problem solving .

Bagi kamu yang ingin mengetahui lebih dalam, langsung saja menuju Skill Academy . Karena di Skill Academy tersedia berbagai kelas pelatihan mulai dari hard skill hingga soft skill seperti problem solving . Yuk , terus kembangkan kemampuanmu!

ASQ.org (2021). What Is Problem Solving?.https://asq.org/quality-resources/problem-solving#Process [Daring]. (Diakses, 3 Mei 2021)

Hall, John (2019). 6 Techniques to Better Your Problem-Solving Skills. https://www.inc.com/john-hall/6-techniques-to-better-your-problem-solving-skills.html [Daring]. (Diakses, 4 Mei 2021)

Stottler, Wayne (2017). What is problem solving and why is it important. https://www.kepner-tregoe.com/blog/what-is-problem-solving-and-why-is-it-important/ [Daring]. (Diakses, 3 Mei 2021)

Smart, James (2020). How to improve your problem solving skills and build effective problem solving strategies. https://www.sessionlab.com/blog/problem-solving-skills-and-strategies/ [Daring]. (Diakses, 4 Mei 2021)

Živkovic, Mile (2020). 11 Brilliant Problem Solving Techniques Nobody Taught You. https://www.chanty.com/blog/problem-solving-techniques/ [Daring]. (Diakses, 20 Januari 2023)

Artikel ini telah diperbarui oleh Intan Aulia Husnunnisa pada tanggal 20 Januari 2023.

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Interpersonal skills for your CV

Interpersonal skills are highly valued in the workplace, and essential to have when communicating with colleagues, customers and stakeholders alike.

From reading and writing to listening and mediation, interpersonal skills are vital interaction tools and will allow you to perform professionally and personally.

This guide will take a detailed look into interpersonal skills, discussing what they are, how they can be utilised, and how you can improve upon your own.

What are interpersonal skills?

Interpersonal skills sometimes referred to as people skills, are the soft skills that allow us to communicate and build relationships with others. They are a combination of our innate personality, as well as the skills we learn throughout life, that help us to handle various social situations.

These skills make up our ability to communicate and interact with people on a daily (even hourly) basis, be this talking, listening, writing, negotiating, resolving conflicts, and so much more.

As connecting and interacting with people in some way is important in pretty much every job role, good interpersonal skills are essential in the workplace. These skills are arguably even more important than hard skills as they are transferable across a vast range of industries and positions.

This is why employers value professionals with a strong set of interpersonal skills on their CV .

Interpersonal skills examples

Interpersonal skills are those skills we use when we want to interact or communicate effectively with others. Below, we’ve compiled a list of the most important interpersonal skills that will aid you throughout your professional and personal life, and those you should be highlighting on your CV:

Communication

Communication skills are so important in every industry; they help you to build relationships, collaborate on projects and make a notable impact in the workplace. These can be broken down into five different key communication skills, these include:

• Verbal communication – Being able to speak clearly and concisely is crucial for building positive relationships, sharing ideas and getting your points across.
• Non-verbal communication – Non-verbal communication refers to body language such as eye contact, facial expressions and posture. It also incorporates the hand gestures you make when communicating with others – a vital element of communicating with others.
• Writing – As well as communicating verbally, it’s also important to be able to give updates and information in writing. This might be through emails, task management tools presentations, etc. Strong writing skills also show critical thinking and attention to detail.
• Public speaking – Public speaking doesn’t just have to be in front of a large audience; it can be as simple as sharing and discussing ideas in front of your team during a meeting.
• Active listening – Listening is one thing, but active listening is an important skill that requires you to genuinely engage with people, take in what they are saying and understand their verbal and non-verbal queues.

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Emotional intelligence

Emotional intelligence is all about self-awareness and the ability to control your emotions in the workplace, and recognise the emotions of others around you. This is vital for dealing with stressful situations, as well as being able to read other people’s emotions and act accordingly.

Being confident in your abilities means you are more likely to share ideas and take on new responsibilities. It also allows you to speak to others with clarity and better handle challenging situations without second-guessing yourself.

Teamwork is crucial for effectively collaborating with colleagues on projects. It’s important to be able to listen to others, share ideas and feedback with one another to reach your larger goals.

Strong persuasion skills can help you to influence others in a number of ways. They can be used to be boost productivity, make sales or facilitate decision-making.

Problem-solving

The ability to quickly and effectively solve problems is important in any role. It also highlights other important skills such as creativity, critical and lateral thinking, and determination.

Decision making

Being able to make a decision is empowering, and helps to get results quickly in the workplace. It shows confidence, leadership and the ability to think critically in order to choose the best outcome, without over-thinking situations.

Empathy is the ability to understand the feelings of others and sympathise with them. This is important for building relationships, working as a team and showing respect and compassion to your co-workers. It is particularly important for leaders who have to balance the needs of the business with the wellbeing of their staff.

Conflict resolution

Conflict resolution requires active listening and the ability to carefully weigh up an argument, to defuse potentially damaging situations. It proves you can mediate and negotiate with other parties to reach an amicable and beneficial agreement, which is hugely beneficial when working in teams.

The ability to be patient and understanding can reduce stress, as well as the risk of a conflict. It also leads to stronger relationships and makes you more approachable.

Flexibility

Being flexible means adjusting to changes quickly and adapting to unexpected situations or demands. It requires resilience and versatility and helps you to better overcome stressful situations, whilst also helping employers to overcome issues.

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Interpersonal skills VS hard skills

There are two types of skillsets we possess, hard and soft.

Interpersonal skills fall under the soft skills category, and the table below highlights the key difference between these two groups.

Why are interpersonal skills important in the workplace?

We’ve briefly touched on why some of the specific interpersonal skills are so important in the workplace, but in order to boost your employability, it’s crucial to have a strong and varied set of soft skills like these.

There are several reasons why these are so important and why employers look out for them on your CV.

Some of the key reasons include:

Building relationships

Interpersonal skills give you the ability to build and maintain relationships in the workplace. This is crucial for working effectively as part of a team, dealing with customers or clients, and contributing to a positive company culture.

It is also important that workers have mutual respect and appreciation for one another, something which comes from patience, empathy and good communication.

Boosting productivity

From persuading your manager to invest in new technology to giving empowering feedback to a colleague, interpersonal skills can be a hugely important tool for increasing productivity.

They are also vital for strengthening leaderships skills, something which can help with boosting morale and working better as part of a team.

Creating opportunities

These skills also give employees the confidence to take on new challenges, work with different people and create better opportunities for themselves and others around them – leading to a much more agile and autonomous workplace.

Encouraging creativity and innovation

Employers want to hire professionals who can drive the company forward with their own ideas and drive. Being able to speak up, share ideas and give feedback is the key to encouraging creativity and innovation in the workplace.

Managing stress

Every workplace has busy stressful periods, and no job is predictable all the time. This requires a certain level of flexibility and adaptability.

In order to handle periods of change or deal with particularly stressful situations, professionals need to be able to think critically, solve problems and negotiate. They also need the confidence to make quick decisions when required and the emotional intelligence to identify and reduce stress.

Examples of jobs that require good interpersonal skills

Whilst all jobs require interpersonal skills on some level, there are certain jobs which heavily rely on the interpersonal skills of employees – perhaps even more than the hard skills within the roles.

• Sales – In order to succeed in sales, professionals need to be confident, good at communicating clearly and, of course, persuasive. Good negotiations skills also go a long way in this industry.
• Management – Managers are required to communicate with their direct reports on a daily basis. They must also be able to lead effectively, offer insightful feedback and listen carefully to their employees.
• Teaching – Teachers need to have a range of interpersonal skills so they can work closely with students and listen to their specific needs. They must be confident and clear when teaching lessons, and they must also be able to actively listen and show empathy towards their students.
• Social care – Social work requires carers to build strong relationships with those they are supporting. It’s also important that social carers can work with people from all walks of life and handle some challenging situations. Empathy and emotional intelligence are very important for this, as are verbal and non-verbal communication skills.
• Hospitality – Those working in hospitality are often in a public facing role and must be able to create a friendly atmosphere and one of trust and respect. They need to be good at communicating with customers, as well as listening to their needs and feedback.
• Human resources – HR professionals are an important link between management and employees; therefore, they must be able to communicate effectively across a range of mediums. They must also listen carefully to staff feedback, be empathetic and, on occasion, manage conflicts or disputes within the workforce.

How to highlight interpersonal skills on your CV

Including interpersonal skills on your CV is crucial if you want to impress recruiters. However, you need to make sure you highlight these as effectively as possible – and there are several ways you can do this.

Before you write your CV , it’s a good idea to go through the relevant job descriptions and make a note of the interpersonal skills the employer is asking for. Noting the ones you posses, and making a list of skills you can add to your CV.

That way, you’ll know which skills you need to prioritise and highlight on your CV. You can do this by:

Making the most of your personal profile

If there are any really valuable skills that the employer has included in the job description , you can get your CV off to a flying start by putting these in your personal profile .

For example, if it’s a sales role and they need someone confident, persuasive and good at negotiating, why not come straight out and say it.

Where possible, use examples and achievements from past roles to showcase how you’ve used these skills and the results you achieved. Otherwise, write a brief introduction of yourself, listing these skills as some of your key attributes. It might look something like this:

Creating a core skills section

A dedicated skills section is possibly the best way to showcase your key skills. This can be put nearer the top of your CV to make it stand out and will be a mixture of your hard and soft skills. That said, you might wish to group your interpersonal skills together under this section.

Adding interpersonal skills to your work experience

Another way to show off your interpersonal skills is to include them within descriptions of your past experience . You should do this in bullet point form to help break up the information. This makes it easier for the recruiter to quickly scan through and digest.

For example, if you worked in a customer-facing role , you could include details of how you helped to increase customer satisfaction and support customers through strong communication and other interpersonal skills. It might look a little something like this:

2018 – 2022 | Customer Service Advisor – ABC company

Acting as the first point of contact for customers, I handled customer queries and problems through a variety of channels, including face-to-face, email and over the phone. Through great communication and problem solving, I was able to ensure all customers received the best possible service and that any issues were tackled quickly and efficiently.

Key responsibilities and achievements:

• Resolving on average 25+ customer queries per day
• Demonstrating manners and patience when dealing with customers, leading to an increase in positive feedback
• Clearly explaining the products and offering the best possible advice, whether over email, phone or in-person
• Resolving customer complaints by carefully listening to their problems and identifying the best solution. This led to a 13% increase in customer retention

Adding interpersonal skills to your cover letter

As well as adding interpersonal skills to your CV, it’s also a good idea to expand on these in your cover letter. This is particularly true if the employer has placed real value on certain soft skills. Here are some tips for including these skills in your cover letter:

Focus on required interpersonal skills only

Be careful to expand on just one or two of the most important interpersonal skills listed in the job description. Don’t try to cram all of them into your cover letter ; otherwise, you won’t be able to go into enough detail. You should include these in the second or third paragraph as this makes up the body of your letter.

Tell a story

It’s a good idea to use examples to illustrate your skills. Remember, this is your chance to expand on your CV, so you need to go into even more detail about how you’ve put these skills to use in the past and the results you achieved as a result. For example:

How to improve your interpersonal skills

No matter what role or industry you’re in, a strong set of interpersonal skills will make you instantly more employable. However, we often take these skills for granted.

If you feel like you’re lacking some of the key skills we’ve outlined above, or perhaps they could use some fine-tuning, you need to be proactive. Here are some of the top ways you can go about improving your interpersonal skills:

Identify your weaknesses

The first step to improving your interpersonal skills is to identify your biggest weaknesses. This means looking back over the list of key skills to determine which of these you possess and which you might be missing from your repertoire.

For example, are you great at communicating verbally and in writing , but you need to work on your ability to actively listen? Or perhaps you’re OK with speaking to larger groups, but you aren’t very good at negotiating or being persuasive?

Whatever the case may be, in order to improve your skills, you need to decide which ones to focus on first.

If you’re feeling unsure about the areas in which you excel and those in which you struggle, you could always ask for feedback from someone that knows you well. This could be a close friend, a trusted colleague or a manager.

You can then create a list of the skills you need to prioritise on improving.

Start with basic communication skills

As you can see from this guide, communication skills mean far more than just our ability to speak. This also includes actively listening to people, which requires you to take in what they’re saying and show them that you’re giving them your full attention.

This is where non-verbal queues come in as well. Your body language has the ability to say more about you than your mouth ever could.

Therefore, if you’re trying to strengthen your interpersonal skills, it’s a good idea to start with your basic communication skills.

To do this, practise active listening and make sure that when people talk to you, you aren’t just thinking about what you’re going to say next. You should also consider your facial expressions and hand gestures and how you use these during interactions.

And when you’re speaking to people, even friends or family at home, think about your tone and how you address them.

Perfecting your basic communication skills is crucial if you hope to work on more complex skills later on.

Find a good course online

You may think that interpersonal skills are exclusively something we develop as we grow up and interact with people. However, you can actually learn and improve upon these skills in the same way you would any other.

One of the best ways to do this is with an online course, and there are thousands out there to choose from! From free video tutorials all the way up to paid-for training courses, there are plenty of online resources you can benefit from.

Here are some recommended interpersonal skill courses (a range of both free and paid courses):

• Udemy: Effective Interpersonal Skills
• FindCourses: People skills courses
• Future Learn: Communication and people skills
• City University of London: Effective Communication and Interpersonal Skills
• The Open University: The importance of interpersonal skills
• Reed: Interpersonal Skills – Online CPDUK Accredited Training Course

Once you’ve decided which skills you want to focus on, you can run an online search for training courses in that area. You’ll be amazed at what you can find on the internet and how much this can help you to strengthen your skills.

Just remember to step away from the screen and put your new skills into practice every now and then. After all, it’s interacting with people that is really going to test and strengthen your abilities.

Draw up a plan

Making a plan to improve your skills can be one of the most efficient ways to reach your goals. This means once again looking at your areas of strength and weakness.

If you know which areas you want to work on, you can begin setting SMART goals for yourself and putting a plan together to help you achieve these. These goals should be specific, measurable, achievable, relevant and time-bound.

For example, if you want to work on boosting your confidence when speaking to larger groups, some suggested goals might be:

• By the end of June, I will have contributed at least three ideas during larger team meetings and discussions
• By July, I will present my ideas via PowerPoint presentation in front of my whole department

Setting goals like this gives you direction. Now, you can plan the time to practise your presentation skills. You might also wish to take a course or use online resources to help prepare you for this.

Either way, you know what steps you need to take to be proactive and begin bolstering your skills.

Monitor your progress

The final step when developing your interpersonal skills is to keep monitoring your progress.

This is made much easier if you’ve got a plan and some SMART goals in place, as these are much easier to measure.

You should also practise self-reflection. This means regularly taking the time to think about your recent interactions and asking yourself questions like:

• Have I been actively listening to others this week?
• Have I recently had to manage a conflict?
• Did something happen at work that made me feel stressed and is there a way I could have handled it more confidently?

By reflecting on your recent interactions, whether verbally, non-verbally, written, in-person, etc., you can learn from your mistakes and highlight your successes.

This will keep you driving forward and help you to improve your interpersonal skillset.

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30+ Keahlian dalam CV yang Menarik HRD

digitalskola

6 Juli 2024

Menulis keahlian dalam CV merupakan aspek penting yang bisa membantu perusahaan atau HRD memahami mengenai keahlian yang kamu miliki. Jika kamu berhasil menunjukkan keahlian yang relevan dan spesifik sesuai dengan yang dibutuhkan untuk posisi yang dilamar, maka akan membantu kamu untuk memperkuat kualifikasi yang dimiliki serta bisa menjadi pembeda dengan pelamar lain. Bisa dikatakan, menulis keahlian dalam CV merupakan cara memamerkan kemampuan dan kualifikasi diri.

Keahlian yang kamu cantumkan dalam CV tentunya harus relevan dengan posisi yang dilamar. Kamu harus melakukan riset terlebih dahulu untuk mengetahui keahlian yang dicari oleh perusahaan dan pastikan kamu memiliki kemampuan tersebut serta bisa menjelaskan keahlian tersebut dengan baik. Lantas, bagaimana cara menulis keahlian dalam CV yang baik? Simak contoh dan tipsnya di artikel ini!

Contoh 15+ Keahlian dalam CV – SoftSkills

Ada beberapa contoh skill yang bisa kamu masukan dalam CV saat melamar pekerjaan, mulai dari keahlian soft-skill, berikut diantaranya:

Kemampuan Komunikasi

Kemampuan untuk menyampaikan informasi dengan jelas dan efektif baik secara lisan maupun tulisan. Tujuan dari menuliskan keahlian ini dalam CV adalah menunjukkan kemampuan kamu dalam: 

• Berinteraksi dengan baik
• Menyampaikan ide dan informasi dengan jelas kepada rekan kerja dan atasan
• Berkomunikasi secara efektif dengan klien atau pelanggan

Kemampuan untuk bekerja sama dengan orang lain, berbagi tanggung jawab, dan mencapai tujuan bersama. Tujuan dari menuliskan keahlian ini dalam CV adalah menyoroti kemampuan kamu saat bekerja sama dengan orang lain yang penting dalam sebagian besar lingkungan kerja di mana kolaborasi dan sinergi tim diperlukan untuk mencapai tujuan organisasi.

Manajemen Waktu         

Kemampuan untuk mengatur dan memprioritaskan tugas sehingga bisa menyelesaikan pekerjaan dengan tepat waktu. Tujuan menuliskan keahlian dalam CV bagian skills ini adalah menunjukkan kamu:

• Bisa mengelola waktu dengan baik
• Bisa bekerja dengan efisien
• Sanggup bekerja dengan memenuhi tenggat waktu

Kepemimpinan

Kemampuan untuk memimpin tim, mengambil keputusan, dan menginspirasi orang lain untuk mencapai tujuan bersama. Dengan menuliskan keahlian ini dalam CV bisa menunjukkan bahwa kamu memiliki kemampuan untuk memimpin, mengarahkan, hingga memotivasi tim.

Problem Solving

Selanjutnya kemampuan dalam CV yang bisa kamu tulis adalah skill problem solving yaitu kemampuan untuk mengidentifikasi masalah, menganalisis situasi, hingga menemukan solusi yang efektif. Dengan menuliskan keahlian ini dalam CV bisa menunjukkan bahwa kamu mampu berpikir kritis dan menemukan solusi untuk mengatasi berbagai tantangan di tempat kerja.

Adaptabilitas

Yaitu kemampuan untuk beradaptasi dengan perubahan dan situasi baru dengan cepat dan efektif. Dengan menulis kemampuan ini di CV bisa menunjukkan bahwa kamu mampu menyesuaikan diri dengan perubahan dan lingkungan kerja yang dinamis.

Kreativitas

Kemampuan untuk berpikir kreatif dan menghasilkan ide-ide inovatif. Kemampuan ini penting ditulis di CV untuk menunjukan bahwa kamu mampu mengembangkan solusi kreatif dan inovatif yang dapat meningkatkan produktivitas dan efisiensi.

Kecerdasan Emosional

Kemampuan untuk mengenali, memahami, serta mengelola emosi diri sendiri dan orang lain. Kemampuan ini penting ditulis di CV untuk menunjukkan bahwa kamu bisa berinteraksi dengan baik dengan orang lain, menangani konflik, dan membangun hubungan kerja yang positif.

Kemampuan Negosiasi

Yaitu kemampuan untuk mencapai kesepakatan yang menguntungkan semua pihak melalui kompromi dan diskusi. Kemampuan ini jika ditulis di CV bisa menunjukkan bahwa kamu bisa mencapai hasil yang diinginkan dalam situasi bisnis yang beragam.

Kemampuan Analitis

Kemampuan menganalisis data dan informasi secara kritis untuk membuat keputusan yang tepat. Kemampuan ini bisa menunjukkan bahwa kamu bisa mengevaluasi informasi dan membuat keputusan yang tepat berdasarkan hasil analisis.

Kemampuan untuk memahami perasaan orang lain. Kemampuan ini bisa menunjukkan bahwa kamu peduli terhadap rekan kerja dan klien yang dapat meningkatkan kerja sama dan hubungan profesional.

Berpikir Kritis                 

Kemampuan ini bisa menunjukkan bahwa kamu bisa menganalisis situasi dengan baik dan bisa membuat keputusan yang rasional dan tepat.

Kemampuan untuk tetap berkomitmen dan terus berusaha meskipun menghadapi rintangan dan tantangan. Dengan menuliskan ini di CV kamu bisa menunjukkan bahwa kamu tidak mudah menyerah dan akan terus berusaha mencapai tujuan.

Keterampilan Interpersonal

Kemampuan untuk berinteraksi dan berkomunikasi dengan efektif dengan orang lain. Kemampuan ini bisa menunjukkan bahwa kamu bisa membangun hubungan yang baik dengan rekan kerja, klien, dan pemangku kepentingan lainnya.

Kemampuan untuk mengambil tindakan proaktif dan tidak menunggu instruksi. Kemampuan ini jika ditulis di CV akan menunjukkan bahwa kamu memiliki motivasi dan semangat untuk memulai tugas dan project baru tanpa harus diminta.

Pengambilan Keputusan

Kemampuan untuk mengumpulkan informasi yang relevan, menganalisis situasi, dan membuat keputusan yang tepat dan efektif. Dengan menuliskan kemampuan dalam CV bagian ini, kamu menunjukan bahwa kamu bisa mengambil keputusan yang baik.

BACA ARTIKEL: Panduan Membuat CV Untuk Fresh Graduate

Contoh 15+ Keahlian dalam CV – HardSkills

Selain softskills, kamu juga harus menuliskan hardskills di CV, berikut beberapa diantaranya:

Project Management

Kemampuan untuk merencanakan, mengorganisir, dan mengawasi proyek dari awal hingga selesai.

Penguasaan Bahasa Asing

Kemampuan untuk berkomunikasi secara efektif dalam bahasa asing tertentu, seperti bahasa Inggris, Mandarin, atau bahasa lainnya.

Pengelolaan Keuangan

Kemampuan untuk mengelola anggaran, membuat laporan keuangan, dan melakukan analisis keuangan.

Software Development 

Kemampuan untuk merancang, mengembangkan, dan menguji software dengan menggunakan bahasa pemrograman tertentu seperti Java, Python, atau JavaScript.

Analisis Data

Kemampuan untuk mengumpulkan, menganalisis, dan menafsirkan data menggunakan tools atau teknik statistik seperti Excel, SPSS, atau Python libraries .

Desain Grafis

Kemampuan untuk membuat desain visual menggunakan perangkat lunak seperti Adobe Photoshop, Illustrator, atau CorelDRAW.

SEO ( Search Engine Optimization )

Kemampuan untuk meningkatkan visibilitas dan peringkat situs web dalam hasil pencarian dengan strategi SEO yang efektif

Analisis Risiko

Kemampuan untuk mengidentifikasi, mengevaluasi, dan mengelola risiko potensial dalam suatu organisasi atau project .

Networking 

Kemampuan untuk merancang, mengkonfigurasi, dan mengelola networking , termasuk keamanan dan pemeliharaannya.

Product Management

Kemampuan untuk mengelola siklus hidup produk dari perencanaan hingga pengembangan dan pemasaran.

Cloud Computing

Kemampuan untuk mengelola dan mengoptimalkan infrastruktur komputasi awan menggunakan platform seperti AWS (Amazon Web Services), Microsoft Azure, atau Google Cloud Platform.

Cyber Security

Kemampuan untuk melindungi sistem komputer dan jaringan dari serangan cyber , serta mengimplementasikan strategi keamanan yang efektif.

Big Data Analysis

Kemampuan untuk mengumpulkan, mengelola, dan menganalisis data besar untuk mengidentifikasi tren dan pola yang bermanfaat bagi perusahaan.

Manajemen Media Sosial

Kemampuan untuk merencanakan, melaksanakan, dan mengelola strategi pemasaran dan konten di platform media sosial seperti Facebook, Instagram, Twitter, dan LinkedIn.

Digital Ads 

Kemampuan untuk merancang, melaksanakan, dan mengoptimalkan kampanye iklan digital di platform seperti Google Ads, Facebook Ads, LinkedIn Ads, atau platform lainnya.

UI/UX Design

Kemampuan untuk merancang antarmuka pengguna (UI) yang intuitif dan pengalaman pengguna (UX) yang baik untuk aplikasi dan situs web, menggunakan alat seperti Adobe XD, Sketch, atau Figma.

BACA JUGA: Ini 4 Tanda Utama Kamu Harus Career Switch

Tips Menulis Keahlian dalam CV 

Berikut beberapa tips untuk menulis keahlian dalam yang CV yang efektif:

Pilih Keahlian yang Relevan

Pertama, kamu perlu mengidentifikasi keahlian yang relevan dengan posisi yang kamu lamar. Bacalah deskripsi pekerjaan dengan cermat dan catat keahlian utama yang dicari oleh perusahaan. Pastikan kamu mencantumkan keahlian yang kamu miliki dan yang sesuai dengan kebutuhan perusahaan.

Gunakan Keyword yang Tepat

Gunakan keyword yang relevan dengan industri dan posisi yang kamu lamar dalam deskripsi keahlian kamu. Ini akan membantu CV kamu lolos dari sistem pelacakan pelamar (ATS) dan dibaca oleh HRD. Kamu bisa menemukan keyword yang tepat dengan membaca deskripsi pekerjaan, artikel industri, dan situs web perusahaan.

Kuantifikasi Pencapaian

Selanjutnya, kuantifikasi pencapaian kamu untuk menunjukkan dampak yang kamu berikan pada pekerjaan sebelumnya. Contohnya, alih-alih hanya menulis “mahir dalam Google Sheets,” kamu bisa menulis “meningkatkan efisiensi entri data sebesar 20% dengan menggunakan Google Sheets.”

Gunakan Action Verb

Gunakan kata kerja yang kuat dan aktif untuk mendeskripsikan keahlian. Hindari menggunakan kata kerja yang pasif atau umum seperti “berpengalaman” atau “mampu.” Contohnya, alih-alih menulis “memiliki pengalaman dalam digital marketing,” kamu dapat menulis “mengembangkan dan menjalankan campaign digital marketing yang menghasilkan peningkatan konversi sebesar 15%.”

Sertakan Bukti Keahlian

Sertakan bukti keahlian, seperti sertifikat, portofolio, atau tautan ke project yang telah kamu kerjakan. Ini akan membantu HRD memverifikasi keahlian kamu dan melihat cara kamu menerapkannya dalam pekerjaan sebelumnya.

Perbarui Keahlian Secara Berkala

Pastikan kamu memperbarui daftar keahlian kamu secara berkala agar mencerminkan keterampilan dan pengalaman terbaru kamu.

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Upgrade Skills Bersama Digital Skola

Jika kamu tertarik untuk upgrade skills sekaligus mempersiapkan diri untuk melamar kerja. Kamu bisa join kelas Digital Skola. Selain belajar hardskills dan softskllls, kamu juga akan dapat bimbingan karier seperti pembuatan CV dan portofolio dengan HR expert. Penasaran info lengkapnya? Klik link di bawah ini untuk info lengkapnya, ya!

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Aurora Andini

8 Soft Skill yang Wajib Ada di CV Saat Melamar Pekerjaan Pertama Kamu

Sebelum melamar ke kerjaan kamu yang pertama dan merangkai CV kamu. Cek dulu soft-skill yang bisa kamu tingkatkan dan masukan ke dalam CV kamu ini.

Problem-Solving Skills

Problem-solving atau skill pemecahan masalah adalah salah satu soft skill yang penting dimiliki di lingkungan kerja. Sama seperti saat kamu berusaha memecahkan soal ujian atau menganalisa sebuah teori di ruang lingkup kuliah, skill ini juga bisa diterapkan di kantor saat menghadapi sebuah rintangan ataupun masalah dengan teman kantor.

Ada 7 tahapan yang bisa diikuti untuk memulai menumbuhkan skill yang satu ini:

• Identifikasi Masalah
• Analisa Masalah
• Menjelaskan Masalah
• Mencari Akar Masalah
• Mendapatkan Solusi Alternatif
• Menerapkan Solusi
• Mengukur Hasil dari Solusi

Berpikir Kritis

Seperti pemecahan masalah, dengan berpikir kritis kita bisa mengasah skill kreativitas dan open-mindedness . Dengan skill ini kamu akan lebih bijaksana dalam menghadapi sebuah masalah atau pertanyaan, perhatian dan dapat memberikan perpektif yang berbeda, dan aware akan kejadian sekitar. Faktanya, pemikir kritis seringkali juga merupakan pemecah masalah yang hebat.

Fleksibilitas

Fleksibilitas menggambarkan seorang individu yang dapat beradaptasi dengan lingkungan yang mudah berubah dan juga lebih bijaksana dalam menghadapi kesulitan dan tingkat stress. dengan pukulan dan tetap teguh dalam menghadapi stres. Fleksibilitas adalah keahlian yang sangat dibutuhkan—terutama di industri startup, di mana banyak hal dapat berubah setiap saat.

Keterampilan Komunikasi

Skill komunikasi yang paling penting ternyata bukan berbicara tapi dinilai saat kita diam.

Komunikasi adalah belajar mendengarkan, mengumpulkan informasi dan pengetahuan, lalu menyampaikannya dengan terstruktur.

Komunikasi yang baik dilakukan secara teratur, singkat, dan jelas. Komunikasi sangat penting, terutama saat jaman WFH ini. Komunikasi membutuhkan rasa hormat antar sesama, kemampuan beradaptasi, dan pikiran yang terbuka.

Kerja Sama Tim

Di semua lingkungan kerja, kerja sama tim adalah hal penting yang dibutuhkan setiap harinya.

Dari menghadapi masalah organisasi atau pribadi, kemungkinan akan dibutuhkan lebih dari satu orang untuk menerapkan solusi jangka panjang. Di sinilah kerja sama tim berperan.

Untuk menjadi problem solver yang baik di lingkungan kerja, kamu harus memiliki kerja sama tim yang baik.

Kerja sama tim yang hebat membutuhkan hampir semua elemen skill yang telah disebutkan di atas. Kerja sama tim yang baik membutuhkan pikiran terbuka dan keterampilan mendengarkan serta komunikasi yang efektif.

Menjadi bagian dari sebuah tim juga berarti harus dapat memotivasi orang lain, dan mahir dalam memberi dan menerima constructive criticism dan tahu kapan memberi pujian saat diperlukan.

Kreativitas

Kreativitas adalah soft skill penting lainnya yang ternyata lebih penting daripada kita sadari. Meskipun seringkali dikaitkan dengan peran kreatif seperti penulis dan kreatif desainer, kreativitas sebaiknya dimiliki oleh semua.

Karena banyak masalah di tempat kerja bisa abstrak atau baru dan membutuhkan solusi kreatif. Namun perlu diingat, solusi kreatif tidak sama dengan solusi “mudah”.

Berpikir kreatif bisa dibilang sebuah kemampuan untuk menemukan cara yang inovatif untuk kedepannya. Mereka yang kreatif membawa perspektif unik, solusi alternatif, dan arahan baru yang produktif ke departemen dan perusahaan.

Kecerdasan Emosional

Kecerdasan emosional sangat penting di dunia kerja sekarang. Kecerdasan emosional adalah kemampuan untuk memahami baik emosi kamu sendiri dan juga emosi orang lain di sekitar kamu. Mereka yang memiliki kecerdasan emosional tinggi dapat mengelola emosinya, berkomunikasi secara efektif dengan orang lain, dan berempati dengan orang-orang di sekitarnya.

Attention to Detail

Skill yang satu ini seringkali ditemukan hampir di semua CV, tapi apa sih arti dari Attention to Detail?

Sering banget HR menemukan CV yang tertera “Attention to Detail” tapi menemukan typo di CV-nya. Saat memasukan skill ini di CV, baiknya juga sertakan contoh bagaimana skill ini membantu kamu di situasi sebelumnya.

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