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While you can try to contact Facebook directly via phone and email address, it's difficult, if not impossible, to get a response. Tweeting at Facebook could get a response, and you can also visit Facebook's Help Center or complete a support request form.

Facebook trouble? Whether you have an account-related issue , or you want to report a bug or problem, you have a few ways to contact Facebook support. We'll show you what your contact options are.

Related: What to Do if Your Facebook Account Gets "Hacked"

When you think of contacting a company for help, you likely first think of placing a call to talk to a customer service representative. Unfortunately, reaching Facebook support by phone is nearly impossible and not particularly useful in most cases.

Facebook does have a couple of numbers you can call to try getting in touch with the company. However, both phone numbers only play a pre-recorded message. You can't talk to a real human on either number.

If you want to try your luck calling them regardless, Facebook's support phone numbers are:

• +1 650-543-4800
• +1 650-308-7300

As of August 2023, those numbers are still valid and owned by Facebook. They still, alas, simply direct you to visit meta.com/help , Facebook's online help database. As always, be cautious when calling a support number. If you should call either of these numbers in the future and instead of an automated message, there is a person very interested in getting your Facebook login data, financial data, or other personal information, assume the number is no longer used by Facebook and the person on the other end is running a scam.

Facebook doesn't encourage people to contact it via email. However, in the past, Facebook listed a few email addresses that you could use to contact Facebook directly.

You can still try sending an email to one of these email addresses and possibly get a response. There's no guarantee, though. Your chance of getting a response, however, is much higher than calling the automated phone numbers we mentioned above.

• [email protected] : Use this email to get general support.
• [email protected] : Send your press-related queries to this email.
• [email protected] : Use this email for law enforcement concerns.
• [email protected] : Appeal against your blocked content using this email.
• [email protected] : Report content violating Facebook's guidelines via this email address.
• [email protected] : Use this email to ask Facebook what data it has about you.
• [email protected] : For intellectual property-related queries, use this email.
• [email protected] : Report phishing content via this email address.

We'd encourage you only to use the email addresses for their suggested purposes. It's already difficult enough to get an email response from Facebook, and if everyone spams their inquiries across multiple Facebook inboxes, it just creates more noise on the communication channel for people with legitimate abuse reports, intellectual property queries, or other issues.

These days, one of the ways you can contact a company is by tweeting them on Twitter, and Facebook is no exception.

You can send a tweet to one of Facebook's Twitter handles, and possibly get a response. There's no guarantee your query will be looked at, but it's worth trying if your issue doesn't need to be fixed urgently. Or, conversely, if the issue is very pressing and nobody is responding to you a social media shoutout is a time-honored way to get the attention of a large company that has otherwise been ignoring you.

Some of Facebook's official handles are @Meta , @FacebookApp , and @Messenger .

If you didn't get a response from Facebook's phone number, email, or Twitter account, use the platform's "Help & Support" menu to get help on many matters. This menu lets you access the site's Help Center, view responses to your reported items , and even allows you to report a bug or send feedback to Facebook.

An easy way to get help from Facebook is to access the platform's "Help & Support" menu. This menu contains the options to help you access Help Center, view responses to your reported items , and report a bug or send feedback to Facebook.

You can access this menu on both your desktop and your phone.

Related: How to Login to Facebook Without a Code Generator

Get Help From Facebook on Windows, Mac, Linux, or Chromebook

To get help on your desktop computer, launch your preferred web browser and open Facebook . There, sign in to your account.

After signing in, from the Facebook site's top-right corner, select your profile icon.

In the menu that opens, click "Help & Support."

The "Help & Support" menu offers multiple options to get help from Facebook. These options are:

• Help Center : This takes you to Facebook's Help Center website that contains loads of resourceful guides and explainers. You'll find answers to nearly all your queries on this site.
• Support Inbox : You'll find responses for your reported items in this section. You'll also see important messages about your account here.
• Report a Problem : To report a broken feature or give feedback on something, use this option.

When you've chosen an option, Facebook will open a dedicated page allowing you to submit your request. And that's all.

Related: How to Report a Whole Facebook Group

Get Facebook's Help on an iPhone, iPad, or Android Phone

To access the platform's help options on your phone, launch the Facebook app on your iPhone, iPad, or Android device.

If you're on Android, then in the app's top-right corner, tap the hamburger menu (three horizontal lines). If you're on an iPhone or iPad, then in your screen's bottom-right corner, tap the "Menu" option.

On the "Menu" page that opens, scroll down to the bottom. Then, tap "Help & Support."

In the expanded "Help & Support" menu, select one of the following options:

• Help Center : Tap this option to access Facebook's Help Center where you'll find a guide on nearly any Facebook topic. You'll also get answers to many of your account-related problems in this Help Center.
• Support Inbox : Use this option to see the responses you've received for your reported content. Important messages regarding your account are also found here.
• Report a Problem : To send Facebook a bug report or feedback, select this option.

After tapping an option, follow the on-screen instructions to proceed further.

One more way you can contact Facebook directly is through forms. Facebook makes several forms available that you can use to submit requests or report problems with your account or someone else's. Here are some of the forms that you can use on the site:

• Photo Removal Request : To remove your own, your child, or another adult's photo from the platform, use this form.
• Account Was Disabled : If your account is disabled, use this form to request Facebook to review the account.
• Change Name : Use this form to change your first, middle, and last name in your account.
• Confirm Identity : You can confirm your identity on Facebook by submitting a valid ID card using this form.
• Medically Incapacitated or Deceased Person : To make changes to an account whose account holder can't do it because of medical reasons, use this form.
• Report Violation : To report trademark or copyright violations, utilize this form.
• Email Already in Use : If someone's using your email address in a Facebook account, report it with this form.
• Report Underage Child : If a child below the age of 13 is using Facebook, use this form to report that child's profile to Facebook.
• Child Data Request : Get the data Facebook has on your child with this form.
• Report a Page Unavailable Error : If you encounter a "Page Unavailable" error on Facebook, use this form to let Facebook know about it.

After accessing a form, fill the form and submit it. Facebook will review your request and take appropriate action or get back to you asking for more details.

We understand the pain of not being able to get an important query answered. That's why here at How-To Geek, we've written several guides on how you can use various Facebook features, how to troubleshoot your account problems, and more.

You can check out our Facebook archive to access all the articles we've published about this platform. In our archive, you'll find out how to reset your Facebook password , change your Facebook username , delete your Facebook account , and lots more. And while you're at it, you can take a peek at our broader social media coverage to stay on top of not just Facebook news and issues but other platforms like Instagram, TikTok, WhatsApp, and more.

Related: How to Contact Instagram For Account Help

• Social Media

How to Fix Facebook Two-Factor Authentication Code Not Received

Are you not receiving a two-factor authentication code on Facebook?

Is the two-factor authentication code not sending?

If the code is not sending, you won’t be able to log in to your Facebook account.

Hence, you need to get the issue fixed so that you can access your account.

To do so, you need to have access to your phone number.

Unfortunately, if you don’t have access to your phone number, you won’t be able to log in to your Facebook account.

If that’s the case, you need to contact Facebook support for assistance by using the contact forms below.

In this guide, you’ll learn how to fix Facebook two-factor authentication code not received or not sent.

How to fix Facebook two-factor authentication code not received

To fix Facebook two-factor authentication not received, you need to try unblocking your contacts.

If unblocking your contacts does not fix the issue, you need to report an issue with verifying your account and with Facebook mobile texts.

You can do this by completing the “Report an issue with verifying your account” form and the “Report an issue with Facebook mobile texts” form.

After you’ve submitted the form, you need to wait for a few days for Facebook’s response.

Facebook will respond to you via the email address that you’ve provided.

Here are 3 methods to fix Facebook two-factor authentication not received:

Method 1: Unblock your contacts

Method 2: report an issue with verifying your account, method 3: report an issue with facebook mobile texts.

The first method is to unblock your contacts.

This is because you may have accidentally blocked Facebook as a contact in the past.

If you’ve blocked Facebook as a contact, you won’t be able to receive text messages from them.

Hence, you need to unblock Facebook as a contact to receive a 2-factor authentication or security code.

Here’s how to unblock your contacts:

1. Go to your settings

To begin with, you need to open your phone’s settings.

In this guide, we’ll use an iOS device as an example.

Firstly, pull down from the middle of your screen.

Next, search for “Settings” and open the settings app.

2. Tap on “Phone”

After you’ve opened the settings app, you’ll land on your settings.

In your settings, you’ll see multiple options including “Airplane Mode”, “Wi-Fi”, “Bluetooth”, and more.

Scroll down your settings until you find “Phone”.

Tap on “Phone” to open your phone settings.

3. Tap on “Blocked Contacts”

After you’ve tapped on “Phone”, you’ll land on your phone settings.

On your phone settings, you’ll be able to modify “Siri & Search”, “Notifications”, “Incoming Calls”, and more.

Scroll down until you find “Blocked Contacts”.

Tap on “Blocked Contacts” to open your blocked contacts.

4. Unblock all contacts

After you’ve tapped on “Blocked Contacts”, you’ll see a list of contacts that you’ve blocked.

Facebook might be one of your blocked contacts.

Hence, you need to unblock Facebook as a contact.

To do so, tap on “Edit” at the top right corner of the screen.

Now, you need to unblock all of your blocked contacts by tapping on “-“.

Once you’ve removed all of your blocked contacts, re-open Facebook and try sending the two-factor authentication code again.

This time, you should receive the code.

The second method is to report an issue with verifying your account.

To do so, you need to go to the “Report an issue with verifying your account” form.

Next, you need to complete the form and submit it.

Lastly, wait for a few days for Facebook’s response via the email address that you’ve provided.

Here’s how to report an issue with verifying your account:

1. Go to the “Report an issue with verifying your account” form

Report an issue with verifying your account: https://www.facebook.com/help/contact/283958118330524 .

The first step is to go to the “Report an issue with verifying your account” form.

To do so, go to Google and search for “Report an issue with verifying your account”.

Next, tap on the “Report an Issue with Verifying Your Account” search result.

Alternatively, you can visit the form by clicking on this link: https://www.facebook.com/help/contact/283958118330524 .

2. Fill up the form

Once you’re on the form, you’ll see multiple fields.

This includes “Your email address”, “Mobile network operator”, “Phone number”, and country”.

Now, you need to complete all of the fields.

Firstly, enter your email address in the “Your email address” field.

Make sure to enter an email address that you have access to.

Secondly, enter your mobile network operator (e.g., AT&T, Verizon) in the “Mobile network operator” field.

Thirdly, enter your phone number and country in the “Phone number” field and “Country” field respectively.

3. Submit the form

After you’ve entered your email address, mobile network operator, phone number, and country, you need to scroll down the form.

Now, you need to provide the error message (if applicable).

There are three options including “That phone was recently used to verify another account”, “You have reached your code limit”, and “Other”.

Select the “Other” option since you are unable to receive the two-factor authentication code.

Next, describe that the Facebook two-factor authentication code is not received in the “Additional info” field.

Lastly, tap on “Send” to submit the form.

Now, wait for a few days and check your email for Facebook’s response.

In the email, Facebook will give you instructions on how you can access your account.

The third method is to report an issue with Facebook mobile texts.

To do so, you need to go to the “Report an issue with Facebook mobile texts” form.

Here’s how to report an issue with Facebook mobile texts:

1. Go to the “Report an issue with Facebook mobile texts” form

Report an issue with Facebook mobile texts: https://www.facebook.com/help/contact/352512044767949 .

Firstly, you need to go to the “Report an issue with Facebook mobile texts” form.

To do so, go to Google and search for “Report an issue with Facebook mobile texts”.

Next, tap on the first search result.

Alternatively, you can visit the form by clicking on this link: https://www.facebook.com/help/contact/352512044767949 .

Once you’re on the form, you’ll see a multiple-choice question as well as multiple fields.

Firstly, you need to provide the issue that you’re facing.

There are 4 types of issues including “Activating texts”, “Sending texts”, “Receiving texts”, and others.

Since you haven’t received the two-factor authentication code, select “Receiving texts”.

Secondly, you need to enter your mobile network operator (e.g., AT&T, Verizon) in the “Mobile network operator” field.

Thirdly, enter your phone number and your contact email address in the “Phone number” field and the “Contact email address” field respectively.

Once you’ve entered your phone number and contact email address, you need to scroll down the form.

Now, there are a couple more fields that you need to complete.

This includes the “Country” field and the “Describe the issue” field.

Firstly, enter your country in the “Country” field.

Secondly, describe that the Facebook two-factor authentication code is not received or sent in the “Describe the issue” field.

Here’s an example of a description, “Hi, I’m having trouble with receiving the two-factor authentication code. I need assistance in accessing my Facebook account”.

After you’ve submitted the form, you need to wait for a few days and check your email for Facebook’s response.

Two-factor authentication or 2-factor authentication is a feature that protects your Facebook account.

You can turn it on by going to your security and login settings.

If you turned it on, you’ll need to enter a code each time someone tries accessing your account from a different device.

You’ll also get notified if someone tries accessing your account from a different device.

However, in some cases, the Facebook two-factor authentication code is not received.

If that’s the case, you need to try the methods above to fix the issue.

Further reading

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About the author.

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.

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How to Contact Facebook Support to Report a Problem

Last Updated: July 8, 2024 Fact Checked

• General Problems (Mobile App)
• General Problems (Desktop)
• Login Problems
• Abuse or Spam

This article was co-authored by wikiHow staff writer, Nicole Levine, MFA . Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 62,855 times. Learn more...

If you encounter a bug, issue, or problem while using Facebook, report it to resolve it as soon as possible. You can report all types of problems, including errors, login issues, and abusive content, or just provide general feedback. This guide will teach you the easiest ways to report problems to Facebook using the mobile app or website.

Quick Steps

• Tap ☰ and select Help & Support .
• Tap Report a problem .
• Choose how to submit your report.
• Provide all relevant details and attach a screenshot if possible.

Reporting General Problems (Mobile App)

To contact Facebook about a bug, broken feature, or payment problem in the mobile app, use this method. If you need to report a login issue, see Reporting a Login Problem . To report abuse, harassment, problematic content, or spam, see Reporting Abuse or Spam .

• Facebook recommends shaking your phone to report a problem, as this captures important data they can use to troubleshoot the issue. To do this, tap Go back and shake phone , return to where you found the problem, shake your phone, and continue to the next step.
• If you don't want to shake your phone, scroll down, tap Continue to report , and go to the next step.

• If you didn't shake your phone, you'll first need to select the product that gave you trouble, then provide the steps you took to run into the problem. You'll also be asked if you want to attach a screenshot , which can be super helpful.
• If you did shake your phone, explain any additional information that can help Facebook troubleshoot your problem, and review the screenshots the app captured when you shook the phone.
• When you're finished, tap the paper airplane icon to send your issue to Facebook. [1] X Research source

Reporting General Problems (Desktop)

Use this method to report a bug, broken feature, or payment problem to Facebook when logged in on your computer. If you need to report a login issue, see Reporting a Login Problem . To report abuse, harassment, problematic content, or spam, see Reporting Abuse or Spam .

• If you found a bug, got an error, or can't use certain features, click Something went wrong , then follow the on-screen instructions to submit your report.
• To provide feedback to Facebook, click Help us improve Facebook instead.

Reporting a Login Problem

Reporting Abuse or Spam

• On a phone or tablet, open the chat, tap the person's name, tap Report , and follow the on-screen instructions.
• On a computer, you'll need to go to https://www.messenger.com and sign in. Then, select the conversation, scroll down the right panel to "Privacy & Support," then click Report . Choose a category and follow the on-screen instructions. [6] X Research source

• Go to the content you want to report.
• Click or tap the three dots at the top.
• Select the Report option (e.g., Report photo , Report post ).
• Follow the on-screen instructions.

Community Q&A

• For more tips on reaching out to Facebook, see How to Contact Facebook . Thanks Helpful 0 Not Helpful 0

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• ↑ https://www.facebook.com/help/186570224871049
• ↑ https://www.facebook.com/help/1425096891074204/?helpref=related_articles
• ↑ https://www.facebook.com/help/277898572230446
• ↑ https://www.facebook.com/help/283100488694834
• ↑ https://www.facebook.com/help/319931211461990
• ↑ https://www.facebook.com/help/messenger-app/1165699260192280

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