how to write a customer service cover letter

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

Your interest in the role you’re applying for and why you’re interested in it.
Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
The qualities you have that make you an excellent team player.
The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

entry level customer service cover letter

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
Always highlight your relevant skills, experience, and qualities.
Use concrete examples to back up your claims.
Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

What a Perfect Customer Service Cover Letter Looks Like
5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

First and Last Name. Your full name should always be at the top of the page.
Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

Company Name. Write down the name of the company you’re applying to.
Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
Email address (optional). If possible, find the hiring manager’s email address and add it here.
Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

Dear Ms. Salgado
Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

Dear Customer Service Department
Dear Customer Service Hiring Team
Dear Human Resources Team
Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through.

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

Kind regards,
Respectfully yours,
Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Representative Cover Letter Examples and Templates for 2024

Cover Letter Examples
Cover Letter Text Examples

How To Write a Customer Service Representative Cover Letter

When writing your customer service representative cover letter , focus on how you can keep clients engaged and satisfied with the hiring company’s products or services. Also, emphasize your related skills, such as conflict resolution, payment processing, or finding fast solutions .

This guide will help you write a cover letter that gets you interviews for your next job as a customer service representative.

Customer Service Representative Cover Letter Templates and Examples

Entry-Level
Senior-Level

Customer Service Representative Text-Only Cover Letter Templates and Examples

Britt Gaines Customer Service Representative | [email protected] | (205) 123-4567 | 5681 W Pine St., Tuscaloosa, AL 35406

January 7, 2024

Amber Louis Human Resources Manager Hawthorne Global Aviation Services (205) 000-1234 [email protected]

Dear Ms. Louis,

As a Hotel Guest Services Representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.

I’ve garnered a reputation for effective communication, efficiency, proactivity and complaint resolution. I’ve also increased my proficiency with cash handling, customer management software, and MS office. Please consider these achievements and how your organization can benefit from my proven experience and commitment to excellence:

Multiple five-star reviews mentioning my name on Google and Yelp
Six Employee of the Month awards
Corporate recognition for stellar customer service

I am available to meet with you virtually or in-person to discuss how I can align my skills and goals with your company’s mission of providing professional, personalized service that exceeds expectations. Please contact me to set up an interview at your earliest convenience.

Britt Gaines

Greg Burgess Customer Service Representative | [email protected] | (123) 456-7891 | 123 My Road, San Francisco, CA 12345

January 8, 2024

Natalia Wingate Senior Hiring Manager Nordstrom (098) 765-4321 [email protected]

Dear Ms. Wingate,

Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom.

As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.

My most significant career achievements so far include:

Consistently exceeding my individual targets by up to 45% every month
Regularly receiving excellent customer feedback for going above and beyond to match them with the best deals and resolve queries and complaints
Achieving a turnaround time more than 40% quicker than the company average throughout 2019 and 2020

I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.

Greg Burgess

Elizabeth Hernandez Customer Service Representative | [email protected] | (123) 456-7890 | 62 Leigh St., Jersey City, NJ 81033

Ariel Wisler Hiring Manager HD Bank (320) 665-9901 [email protected]

Dear Ms. Wisler,

My twelve-year tenure as a customer service representative for Primary Bank has benefited banking clients and managers. I was recognized for my customer service skills by being named twice for “Employee of the Month” during 2020. I believe this resulted from my diligence in offering outstanding customer support and my consistent work ethic.

HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. HD Bank also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

Exceeded expected numbers for bank accounts opened and complications resolved every year since 2015
Resolved over 90% of customer issues on average, reducing the manager’s caseload
Led a customer service team of 25, with no turnover in the past five years
Customer Service Ratings were 97% during 2020 and 96% the preceding year

I am looking forward to discussing in more detail how my prior call experience and customer service skills can boost HD Bank’s customer satisfaction ratings and new account statistics. Please feel free to let me know the most convenient time to talk.

Ariel Wisler

A good cover letter usually has five sections, outlined below. When possible, connect each section back to the service organization and its stated hiring needs. The following advice and examples show how you can use this strategy to optimize your letter for each application.

At the top of the page, include:

Your resume contact header, which should give your full name, address , email, phone number, and LinkedIn or other social accounts if applicable
The recipient’s name, title, company, and contact information (when available)

(Note: Feel free to omit this section when sending your letter as an email message, as long as your contact details are part of your email signature.)

2. Salutation

Address your recipient by name – this is the quickest way to signal you’re sending a job-specific letter and not a boilerplate. If you can’t find the person’s name, use a variation of “Dear Hiring Manager” so your greeting is still tailored somewhat to each job opening.

Dear Nordstrom Hiring Manager:

3. “Hook” or introduction

Catch the reader’s attention by citing an achievement from your resume or a key credential the company seeks in applicants. Then, connect that highlight to your main strengths and overall candidacy for the advertised customer service representative role. Refer to the hiring organization by name to further convince the recipient you’re applying to them specifically.

As an alternative to the work highlight approach, you can set yourself apart by networking. Begin your letter by citing any personal or professional connections you have with the hiring manager. If someone at the organization alerted you to the job, use a line like “I was excited to hear from your colleague [Name] about [Company]’s new customer service representative opening.” Or, if you’ve already met your recipient, mention that with a line like “It was great speaking with you at the [event] last month.”

As a hotel guest services representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants, and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.

4. Job- or employer-specific paragraph(s)

This section is crucial, so think it through fully for each application in your job search.

On a separate document or sheet of paper, take 10 minutes to brainstorm why this customer service representative position or employer interests you based on the job posting. When you’re done brainstorming, review your notes: Do any stand out as important or persuasive? Adapt those points into one or two brief paragraphs that speak to the job opening at hand. By making this description a central part of your letter, you’ll have a better chance of persuading the manager to call.

Following this explanation, cite a few more of your customer service representative skills or achievements , possibly as bullet points.

HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. The company also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

Customer service ratings were 97% during 2020 and 96% the preceding year

5. Conclusion

Finally, request an interview and thank the hiring manager for their time and attention. Consider briefly restating why this customer service representative job interests you. You can also use this section to refer to your resume or other application materials. To end your cover letter, use a simple closing like “Sincerely” or “Best regards” and then your name.

Customer Service Representative Cover Letter Tips

1. show you can support clients and uphold company standards.

Start your letter with a clear example of your success in this role. As the title implies, a customer service representative doesn’t only help customers – they also represent a company’s brand or service philosophy. View your own work experience from this perspective, and choose a highlight pertaining to one or both of those objectives. For instance, maybe you earned a near-perfect score on the last client satisfaction survey. Or perhaps you co-developed a training program to help clarify and instill the team’s service values in new hires.

2. Explain why you're drawn to the opportunity

For example, maybe the firm has a reputation for thorough customer care. Or maybe the company is in telecommunications, a sector you’re eager to return to. Also, consider the role’s primary mode(s) of interaction with customers (phone, email, in person, and so on) and how that overlaps with your experience so far.

3. Highlight your other service skills

Use your bullet points list to cover your success in other key customer service areas, like payment processing, account retention, or conflict resolution. With each bullet, show how you applied the skill to drive a positive result. For instance, you could display efficiency by describing how you ranked No. 3 on your team for average email response time.

Customer Service Representative Cover Letter Frequently Asked Questions

What traits are useful to highlight in my cover letter -.

Desired qualities in customer service representatives include politeness, professionalism, clear communication, and a steady focus on solutions. Consider which of these traits best describe you, then give an example or two of how you’ve shown them in a work setting.

What’s the most important part of a cover letter? -

Any explanation you give for why the specific job opening or employer interests you. These details distinguish the cover letter from your resume and other application materials and can help you get past applicant tracking systems . They also set the stage for a good interview discussion about how you fit the role and the office’s work culture.

What credentials should I consider noting on my cover letter? -

An associate's or bachelor’s degree in related subjects like business, hospitality, public relations, or communications. If you have one or more of these credentials , including them can show hiring managers you have a strong knowledge base toward customer service. Also, if you’re applying to finance jobs, consider mentioning any required state license, or training you have on new regulations.

Craft a new cover letter in minutes

Get the attention of hiring managers with a cover letter tailored to every job application.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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5 Customer Service Cover Letter Examples for 2024

Customer Service (CS) Cover Letter
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Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your customer service resume and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Customer Service Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Official customer service cover letter template

Copy this text for your Customer Service cover letter!

123 Fictional Lane Port Chester, NY 10573 (123) 456-7890

January 18, 2023

Jessica Miata Talent Acquisition Manager, The New York Times Company 620 Eighth Avenue New York, NY 10018

Dear Ms. Miata:

I have long admired The New York Times’ commitment to integrity and objectivity, so I am excited to further your mission of offering straightforward customer care that serves readers and bolsters journalism. I share your goal of providing meaningful information to people around the world, and with two years of valuable experience, I can help you reach more customers, identify communication gaps, and strengthen customer relationships as your customer service specialist.

In my latest role as the technical customer service associate at SUNY Maritime College, I solved technical complaints from students and worked with a team to solve complex concerns. After recognizing common trends in customer complaints, I created SUNY’s Tech Assistance site, which provides articles and FAQ pages to answer common questions, such as student account password resets and account issues. Since the integration of this site, our CSAT score improved by 52 percent, and our ESAT score improved by 18 percent, freeing our time to work on other projects.

Despite success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the electrical engineering team to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public. After implementing these forums, our average issue count decreased by 20 percent, and our ticket backlog decreased from 50 to less than 20 tickets a week. Moreover, the forums increased our presence on campus, leading to three new hires in a semester.

I understand the importance of trust, respect, and collaboration between a corporation and its consumers. I would be honored to be your customer support specialist and challenge myself to provide better service and resolve customer account conflicts efficiently for The New York Times. Thank you for reviewing my application, and I would be happy to share more about my experience at your earliest convenience.

Kai Yamashiro

Enclosures: Resume Application

Why this cover letter works

Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the customer service job description .
Kai discusses how he went above and beyond to start two new initiatives, tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement.
If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments.

Level up your cover letter game

Relax! We’ll do the heavy lifting to write your cover letter in seconds.

Customer Service Representative Cover Letter Example

Customer service representative cover letter template

Copy this text of ryour Customer Service Representative cover letter!

123 Fictional Avenue San Antonio, TX 78201 (123) 456-7890

November 20, 2023

Benjamin Moore AT&T 123 Fictional Lane San Antonio, TX 78201

Dear Mr. Moore,

AT&T’s way of prioritizing customer satisfaction and employing state-of-the-art technology to address client concerns has caught my eye for the longest time. In fact, your focus on delivering impeccable service, reflected in numerous customer loyalty awards, aligns greatly with my commitment to elevating customer experiences, hence this application to join your team as a customer service representative.

In my previous role with Wytec International, another communications company, I managed to respond to 128 customer emails daily with a 96% resolution rate, ensuring each case was resolved within 11 hours. I also oversaw the company’s primary social media customer service channels, addressing 91% of complaints within two hours of them being posted. This proactive approach increased positive social media interactions by 39%.

Moreover, I also provided remote desktop support and managed to attain a 78% first-call resolution rate, greatly enhancing customer satisfaction and reducing the need for follow-up support.

Being equipped with a blend of technical know-how and a genuine desire to assist, I’m more than eager to ensure every customer interaction speaks volumes about AT&T customer care excellence. Your endeavors to integrate advanced technologies with personalized service match my own aspirations in customer service.

My skills and passion would be a fruitful contribution to AT&T’s incredible team. I look forward to the opportunity to discuss my potential further. Thank you for considering my application.

Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

Customer service specialist cover letter template

Copy this text for your Customer Service Specialist cover letter!

123 Fictional Avenue San Diego, CA 92101 (123) 456-7890

Isabella Taylor Qualcomm 123 Fictional Lane San Diego, CA 92101

Dear Ms. Taylor:

Inspired by Qualcomm’s unwavering dedication to pushing the boundaries of wireless technology, I recognize the crucial role of customer service in such a progressive and dynamic sector. Hence, I’m enthusiastic about joining the company as a customer service specialist.

In my previous role at Zebit, I played the role of a customer service agent who used the Live Chat customer support feature, handling an average of 112 queries daily with a 91% satisfaction rate. My ability to learn customer behavior from these interactions using data analytics allowed the startup to enhance user experience, resulting in a 4.8% increase in customer retention.

Further, I honed my social media customer support skills at HouseCallPro where I worked as a call center agent and assisted the marketing team to revamp their Twitter and Facebook support channels. This change boosted the company’s positive customer feedback by 21%.

HouseCallPro is also where I put my Data Analytics skills to the test by identifying recurring customer pain points and playing a crucial role in designing personalized solutions. As a result, we witnessed a significant 36% decline in repeat issues, improving our first-contact resolution rate by a significant margin.

I’m eager to leverage my acquired customer support skills and knowledge at Qualcomm, ensuring every customer interaction depicts the organization’s commitment to innovation and the best support. I’m confident that my unique blend of expertise in providing assistance to customers will be a valuable asset and I look forward to the possibility of further discussing my fit for this role.

It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

Professional customer service manager cover letter template

Copy this text for your Customer Service Manager cover letter!

123 Fictional Lane Alexandria, VA 20598 (123) 456-7890

Jim Oebker Senior Human Resources Manager, American Airlines 2401 S Smith Blvd Arlington, VA 22202

Dear Mr. Oebker:

The more I hear about your Let Good Take Flight initiative and your partnership with the American Red Cross, the more eager I am to join your team. I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent.

In my latest position as the customer service manager at Levi Strauss & Co, I established monthly goals for my team in accordance with safety requirements, and along with the store manager, conducted frequent observations to provide formal feedback on performance. Beyond just providing feedback, I individually coached struggling team members, which decreased employee turnover rates by 37 percent, increased resolution rates by 23 percent, and consistently exceeded monthly revenue goals.

I believe relationships are the most important part of any job, especially in aerospace, a dynamic, fast-paced environment that deals with a high volume of customers. I know I can build a stronger team and ensure customer loyalty as your customer service manager at American Airlines. Thank you for reviewing my application, and I look forward to discussing our passion for quality customer care in the near future.

Best regards,

Ivona Hennigar

Enclosure: Resume

If you can, include details about your experience that tie into something the company values. Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter.
If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
Find a way to marry your past accomplishments with the requirements or values in the job description.

Bilingual Customer Support Cover Letter Example

Bilingual customer support cover letter template

Copy this text for your Bilingual Customer Support cover letter!

123 Fictional Lane Delray Beach, FL, 33446 (123) 456-7890

Gillian Fielding Client Success Advocate, Blackboard 5201 Congress Ave Boca Raton, FL 33487

Dear Ms. Fielding:

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

During my time as the head customer service representative at the Snowy White Library, I assisted over 60 patrons a week with technology, including printers/copiers, microfiche machines, and library computers. For each interaction, I logged the appropriate data into the library’s ticketing system and corrected any errors in previous logs. Because of my diligence, I boasted an 86 percent rate of first contact resolution and increased the library’s overall CSAT score to 44 percent.

Most recently, at Harmony Notes, I assisted Spanish and English-speaking customers through online interactions primarily regarding music support. As a non-musician, I primarily used Harmony Notes’ knowledge base to resolve customer concerns. However, I soon noticed a lack of quality in the knowledge base articles. I resolved to completely update the system and revised each article with thorough research and plain language in both Spanish and English. After this update, our customer retention rate increased to 84 percent and our customer effort score dropped to 3.

Blackboard makes learning easier with an intuitive system for both teachers and students. Your passion for education matches my own, as I am always striving to improve my work through knowledge. Whether learning to operate an old copier or researching a major 7th chord, I can learn anything with the right tools. I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

Respectfully,

Callum Brassard

If your experience doesn’t match what’s listed in the job description, shoot instead for the company’s overall values and how you’ve lived them out.
Incorporating tidbits like these can make a meaningful impact.
Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them?

Customer Service Resume

Need a resume to pair with your customer service cover letter?

or download as PDF

Bilingual customer support resume example

3 Steps to Your Best Customer Service Cover Letter

Job seeker works on yellow laptop to write a bilingual customer support cover letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at.

Use the following steps to guide your writing process so you can write your best cover letter yet.

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit.

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it.

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications.

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone.

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter

Construction crew works on oversized computer screen to outline customer service cover letter

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info: Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

Formatting: Tempting as it is, leave your name out of your address if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date: Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

Formatting: Write out the full date with the month and day, e.g. January 5, 2023.

Inside address: Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting: A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern.

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal).

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

Formatting: Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body: This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion.

Formatting: Make sure your document is single-spaced but double-spaced between paragraphs.

Opening paragraph: Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one:

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep:

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading.

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3: Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize:

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth.

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph: Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this:

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more:

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature: If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature.

Formatting: If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink.

Enclosure(s): This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates.

Enclosures: Resume Application

Formatting: Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents.

Are You Ready for Your Next Customer Service Role?

Yellow cat answers purple phone about a customer service job opening

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our resume tips and free resume examples will steer you in the right direction.

We also have modern resume templates to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now.

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start building your AI resume and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

Crafting an Effective Customer Service Cover Letter: Examples and Tips

After doing a fair bit of online research, you’ve found a customer service job that meets all your requirements. You’re pretty confident you’re a good fit, your customer support resume is on point, and you’re ready to apply.

Then, as you fill in the online form, you realize you can add a cover letter.

You might wonder whether you really need it. After all, skipping this step will save you time and effort. Plus, it’s not mandatory, right?

The truth is that a cover letter, while it might seem like a demanding last step, will help you stand out over other candidates.

A good cover letter gives you the ability to showcase how your experience and skills relate to the customer service role you’re applying for in a way that a resume might fall short. Since it’s not mandatory, it’s also a great way to separate yourself from other applicants who aren’t willing to do the extra work involved.

The good news is that it doesn’t need to be complicated. Follow these tips and examples to create an attention-grabbing cover letter for your next customer service role that will convince the recruiter you’re definitely worth interviewing.

Why you need a cover letter for customer service roles

If you have a great customer support resume with relevant skills and experience, that’s the core of your application. It’s the ice cream scoop in your sundae.

But your cover letter is the cherry and sprinkles you put on top — it’s a chance to show your personality and make yourself stand out.

With a cover letter, you’re doing two crucial things for the recruiter or hiring manager:

You’re showing them you care enough about the job to spend extra time crafting a cover letter.

You’re making it extra easy for them to connect the dots between your skills and experience and the job’s requirements.

Those are both solid arguments for spending time on a cover letter, but there are other reasons, too.

Customer service is a competitive job market. Many roles — especially in today’s job market — receive hundreds of applicants (or more!).

Put yourself in a recruiter’s shoes for a moment. When you’re skimming dozens or hundreds of resumes, you’re likely seeing similar things over and over — bullet points of similar experiences, similar roles, and so on. With so much of the same, how do you make a choice?

When there are two (or twenty) similar candidates, the applications with strong cover letters will stand out. It’s a chance to demonstrate the value you can bring to the company by expanding on the bullets in your resume. Since writing and communication skills are two of the key customer service skills , it’s also a chance to put your abilities on display.

How to Hire for Customer Service: A Step-by-Step Guide

What to include in a cover letter for a position in customer service.

OK, you’re going to write a cover letter for your customer service role. Now what do you include in it ?

Here are a few things that a solid cover letter should contain.

An attention-grabbing introduction

In journalism, a good lead is everything. In his famous book “ On Writing Well ,” editor and writer William Zinsser wrote that, “The most important sentence in any article is the first one. If it doesn’t induce the reader to proceed to the second sentence, your article is dead.”

Replace “article” with “cover letter,” and you’ll understand why your introduction is so important.

Remember, a recruiter or hiring manager might be sifting through hundreds of applications. A strong introduction that grabs their attention can be the difference between being ignored and being asked for an interview.

A highlight of relevant customer service skills and experience

Highlighting your relevant customer service experience in a personable and engaging way is the number one thing to focus on when writing a cover letter. Your cover letter shouldn’t be a novel, so you need to be brief and carefully choose what to share, but this is how you make your job application come alive.

Let’s use an example.

Imagine you’re applying for a job where one of the required skills is the “Ability to learn quickly and under pressure.”

Your cover letter is the perfect chance to highlight how you’ve used this skill. For example, you could explain how, in your last role, you successfully learned to use a complex new internal tool and how, after a few weeks, you were helping other colleagues who struggled with the new system.

Brevity is key, but make sure you pick a few required skills to show your relevant experience. If you’ve held unique roles in your past — like the time you trained dolphins at SeaWorld — it’s also a chance to highlight how those unique experiences make you the best possible candidate.

An address to the hiring manager and company

By addressing the company and, if possible, the hiring manager, you’ll show that you took the time to research the company you’re applying to. When many people take a “spray-and-pray” approach to applying for jobs — applying for hundreds of jobs with barely a thought — this is how you demonstrate your genuine interest.

This doesn’t have to be long — even just including the hiring manager’s name is more than most — but it’s a prime chance to personalize your cover letter.

Customization of your cover letter for each application

Adapting your cover letter to each job application can bring a big return on your time investment, but it can seem the most demanding.

This doesn’t mean you need to start from scratch every single time.

Instead, craft a cover letter “template” that works for you and that you can tweak based on the role and job description. For example, if you’re applying for a role focused on phone support, you’ll address your experience with that channel. If the company only offers live chat support, you’ll pull out the phone support snippet and add in something more relevant. Just be sure you change all the relevant information (company name, who it’s addressed to, exact job title or position) on each iteration!

How to Snag (and Succeed at) a Remote Customer Service Job

Structuring a customer service cover letter that stands out.

A cover letter is like a story about you. Like all good stories, they have an introduction, a body, and a conclusion.

Introduction: Start by expressing your enthusiasm and interest in the role. What made you excited when you read the job post? Maybe you’re particularly interested in the product or you’ve followed the company (or used their product!) for years. Perhaps you enjoy writing and managing knowledge bases.

Your introduction should include:

Your personal details (name, address, email, phone number).

The hiring manager or recruiter’s details (if possible).

The role you’re applying to.

An opening paragraph.

Main body: The bulk of your cover letter is about highlighting relevant customer service skills and experiences. As we’ve mentioned, you need to connect the job requirements and responsibilities with your previous experience, ideally by providing real-life examples. The main body should contain:

Experience.

Qualifications.

Don’t write it in bullet points. Write in personable, conversational paragraphs. Imagine it’s your first, super-brief conversation with the hiring manager.

Conclusion: The last section of the cover letter is for you to reiterate your interest and thank the reader for reviewing your application. The conclusion is made of:

A closing paragraph.

Your signature.

7 Customer Service Resume Examples + Best Practices

Tips for writing an effective customer service cover letter.

What are the key elements that make the perfect cover letter? The best practices below are a good place to start:

Use a tone and style that matches the company: The language, tone, and style you would use when applying for a customer service position at a bank are not the same as if you were applying for a role at a tech startup. Startups tend to be more laid back and informal while banks are traditionally more formal. Be sure to research the company you’re applying to, paying attention to how they communicate. Matching your tone to your audience is an important customer service skill, and this is your chance to show it off.

Address specific job requirements with real examples: Your cover letter should provide plenty of real-life examples that show how you uniquely meet the requirements from the job description. Don’t overwhelm the reader with details, but make it obvious that your skill set fits what they’re looking for.

Demonstrate strong communication and interpersonal skills: Your cover letter should prove that you have great communication skills, which is the cornerstone of fantastic customer service. Don’t forget that the way you express yourself says as much (or more) than the specific words you use.

Be clear and concise in your writing: Use language that’s easy to understand. This isn’t the time to use fancy words or attempt to be too clever. Prioritize clarity and aim to highlight your relevance in as few words as necessary.

How to write a customer service cover letter with no prior support experience

What if you’re a total newcomer to the customer support industry and have no experience at all? Or perhaps you have support experience but want to break into the SaaS customer support industry ?

First, don’t be discouraged! Key customer service skills like empathy, adaptability, clear communication, and patience are transferable. They’re skills you develop in other fields — as a barista, teacher, salesperson, and even as a parent or caregiver — or through activities like volunteering or athletics.

If you have no experience in customer support, your cover letter is even more critical. Without it, your resume might not be enough to showcase those skills and how they’ll apply to the role you’re applying to.

On top of that, your cover letter is a great place to express your eagerness to learn and your customer-focused attitude.

Customer Support Job Description: Examples and Best Practices

Customer service cover letter examples.

Writing your first cover letter can feel daunting. Below are some examples based on experience level that might spark your creative juices.

#1: Entry-level customer service representative

Hampton, VA 23666

(343) 222-5555

[email protected]

March 10, 2024

Healthcare Inc.

Role: Customer Service Representative

Dear Jessica Smith,

I’m interested in applying for the Customer Service Representative role at Healthcare Inc. As a former barista at a large coffee shop, I made sure customers felt consistently cared for, turning visitors into regulars. Because of my customer service skills and friendly attitude, I was promoted within six months.

In my current position, I’ve become an expert in various aspects of customer service, like using clear communication, being attentive to detail, and having a problem-solving mindset. In the job description, you mentioned that you're looking for a candidate who learns quickly. While working at my current position, I had to learn a new cash management system, and within a few days, I was training others.

My colleagues (and customers!) would say I'm friendly, patient, and hardworking. I'm always trying to get better at what I do, picking up new things on the job and ensuring customers have a great experience. My passion for delivering a consistently great customer experience encouraged me to apply for this role at Healthcare Inc.

I understand how important it is to boost a company's mission through every customer interaction to create long-lasting loyalty. That's precisely the approach I'm excited to bring to Healthcare Inc., and it’s why I'm eager to grow with your team and work as a Customer Service Representative.

I look forward to discussing my experience with you. Please don’t hesitate to reach out if you need additional information.

Thank you for your consideration.

Best regards,

#2: Customer service representative

Role: Customer Service Representative

I recently came across the Customer Service Representative position at Healthcare Inc. in one of my favorite customer support communities. I’m excited to express my interest in joining your team!

With two years of experience in customer service, I’m confident in my ability to contribute positively to your organization.

In my current position at ACME Company, I've honed my communication skills by handling a diverse range of customer inquiries. Whether through email, phone, or chat support, I consistently prioritize clear and concise communication, resulting in a team-leading customer satisfaction score of 98% over the last two quarters.

I also see that you’re looking for someone who can build customer relationships. I take pride in developing rapport with clients at ACME Company, resulting in a 10% increase in repeat customers. By actively listening to their needs and providing personalized solutions, I've cultivated a positive customer experience that contributes to ongoing loyalty. In fact, sometimes customers ask for me by name. While I try to discourage that, I do love how it signals that they trust me to get the job done.

Based on the details I've provided, I think it’s clear that I have a genuine passion for customer service. I'm thrilled about the prospect of advancing my career at Healthcare Inc.

Thank you for considering my application. I’m looking forward to hearing from you about the customer service representative position.

#3: Customer service manager

Role: Customer Service Manager

I saw your job posting for a Customer Service Manager on the company’s website and immediately had to apply. With four years of experience in customer service, I’m confident in my ability to build and lead a successful support team.

Here are three key reasons why I believe I’m a strong candidate for this role:

Leadership skills: In my current position at ACME Company, I’ve been entrusted with leading a team of customer service representatives. I successfully implemented new training protocols that resulted in a 15% improvement in customer satisfaction scores within six months.

Problem-solving abilities: I pride myself on resolving customer issues efficiently. For instance, during my time at ACME Company, I encountered a challenging situation where a customer had a complex billing problem. Through asking good questions and collaborating with various departments, I was able to resolve the issue to the customer's satisfaction. I also identified and implemented a process improvement that reduced similar errors by 40%.

Adaptability and continuous improvement: In the fast-paced environment at ACME Company, I actively sought and implemented feedback from both customers and team members about how we could improve. One project I initiated led to a streamlined workflow and a 10% reduction in average handling time.

I am so excited about the opportunity to bring my skills and experience to Healthcare Inc. and to contribute to the achievements of your customer service team.

Thank you for considering my application. I look forward to hearing from you to learn more about the customer service manager position.

Cover letters are worth the time

Writing a thoughtful, personalized cover letter takes a lot more time than simply filling out a bunch of fields on a job application form, but it’s one of the single best ways to make your application stand out from the crowd, especially when you’re applying for popular roles in the competitive customer service job market.

By leveraging the tips and tactics shared here, you’ll be able to create a compelling cover letter that increases your likelihood of landing the customer service job you have your eye on — whether it’s your first role or you’re looking to advance your customer service career.

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Larry barker.

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content , a niche content marketing company that helps CX brands attract and retain customers.

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Customer Service Cover Letter Example

Show off your skills with an expertly prepared Customer Service cover letter that gets results. View our cover letter example below and writing guidelines to get a head start in writing the perfect introduction for a Customer Service role.

Customer Service Cover Letter

If you work in customer service, you are used to assisting others, but now the shoe is on the other foot.

You’re applying for a new job, and they want a cover letter.

The thought of this may or may not cause you to lose your nerves, in either case, it is always a good idea to be prepared.

First, you can use a resume template to make a stellar to write your resume, then comes the all-important introduction to your application, the cover letter.

How do you go about writing your cover letter?

If you write an unoriginal and generic cover letter, you may as well consider your application rejected before you even submit it.

So, the question is, how can you write a cover letter that is original and show off all your best qualities as a customer service representative ?

Luckily, there is a tried and tested method that will help you stand out from the other applicants.

In this guide, you’ll learn how to:

Write a cover letter if you have work experience
Write a cover letter if you have no work experience
Write your cover letter if you have an employment gap

It’s your turn to receive great service, let us assist you to write a great cover letter to win over any hiring manager.

Before attempting your own letter, it’s always best to see an example. Review the cover letter example below, as well as a resume example.

Hiring Manager’s name

Company name

Company address

Dear Mr/Ms. [Hiring Manager Name]

I would like to apply for the Customer Service role currently being offered by [Company] because I think I would be the ideal fit for the position. I am confident that my proven capacity to work with clients both over the phone and in-person and over 5 years of customer service experience could be of real benefit to [Company].

In my current job with [Current Company], I have excelled at providing friendly and constructive assistance to customers encountering issues with payments, late deliveries, and damaged purchases. I have also been able to help raise my department’s customer feedback approval rating by over 10% during the last 3 months and have responded to an average of 65 calls per day.

I will be delighted to bring this same ethos of excellence to the team at [Company]. If you have any questions to ask me about my experience and the role itself, I would be more than happy to discuss them during a face-to-face meeting.

Please, feel free to contact me between 4 – 6 PM on my personal phone number or at any time via my email address below. Thank you again for considering me for this position and I look forward to hearing from you soon.

Sincerely, Name

Address Phone number Email address

Samples are a wonderful tool, but also remember to use a resume builder if you want your resume and cover letter combo to get a hiring manager interested.

How to Write a Cover Letter for Customer Service with Experience

Every cover letter should show off your work experience and your qualifications, but having only that makes it the same as a resume.

It’s not only what you include in a cover letter, but how you include it as well.

You want to demonstrate your motivation to work for the company.

It’s also essential to also show how you will be a valuable employee thanks to your skills and experience.

If you don’t have a good cover letter structure , there’s a good chance the hiring manager will reject your application.

So getting your customer service cover letter right is so important!

Let’s take a look at a good example and a poor example of the beginning of a cover letter .

I am writing to submit my application for the customer service position. Along with this letter, I’ve included my resume. I have two years of experience and believe I’d be a great addition to your team .

Unfortunately, this example doesn’t say enough. The point it’s trying to make is clear, however, it won’t excite any hiring manager .

Have a look at a much better example below.

After 5 years of providing excellent customer service at GHM International, the vacancy at X company jumped out at me and seems like the perfect opportunity to continue improving and applying my skills. I’ve wanted to work for X company for a long time and can maintain customer retention at a rate of 40% that I reached over the past two years.

This example demonstrates achievement, your experience, and your motivation to join a new company.

The body of your letter should state the skills you have and your motivation for working at the new company.

To conclude your letter , ensure you review the company’s needs and how your experience and skills meet those needs.

Remember to keep it personal as well.

How to Write a Cover Letter with an Employment Gap

What if you’re looking for a new job after not working for a long period?

It isn’t always easy to find cover letter and resume examples for inspiration that include a gap in employment history.

With a gap in your employment history , you may think you have no shot of landing the job.

However, that doesn’t necessarily need to be the case.

There are good reasons you or anyone else may not work for a certain amount of time.

There are plenty of positives that can be gained from taking time off, maybe because you studied a master’s degree, or learned a new skill .

So what are some things you should include in your cover letter if you were out of work for an extended period?

Choose honesty: Don’t think a hiring manager won’t find out about your time off. If you don’t mention the reasons for your time off, they may come to the wrong conclusion. Briefly explain why you weren’t or couldn’t be working.
Don’t worry about all of your off time: If it’s a short amount of time, or it was a long time ago, you probably shouldn’t mention it.

When it comes time to interview, you should also prepare your answers .

You will most likely be asked a question or questions related to your time off .

However, remember to stick to the correct cover letter and resume format when creating your documents.

How to Write a Cover Letter for Customer Service With No Experience

Almost all quality job postings ask for it.

Experience. However, many of us don’t have much or any professional experience just yet.

If you see that on a job customer service posting, don’t give up hope .

Even with no customer service experience, you can create a cover letter that shows how your qualities match the vacancy and that you are a fantastic fit for the available position.

So just how can you wow the hiring manager without any experience ?

First, fully understand what the company needs . Do a good job of analyzing what they are asking for in the job vacancy and what the goals of the company are.

Once you do that, include your education and any internship experience to demonstrate that you are a good fit.

In the body of your cover letter, make sure to provide examples of your personality and internship or freelancing experience.

Using that information, relate your experience and attributes to the:

Needs of the company
Valuable skills desired by the company

Some other applicants may have more experience than you, but you can show you fill the company’s needs and be a valuable employee.

When writing the motivation statement, you have the opportunity to convince the employer you’ll outwork the rest of the applicants.

Customer Service Cover Letter Tips and Advice

Customer Service jobs are often highly competitive , so your Customer Service cover letter is going to need to do some heavy lifting. To stand out from the crowd, you’re going to need to give the recruiter confidence that you’re ready to succeed from the start.

First of all, demonstrate that you work well with customers. Any numerical statistics you can list will help you do that. These could include customer feedback ratings for your company or you personally (especially if you’ve helped achieve a significant improvement), the number of calls you took per day, or any other ideas that spring to mind.

Soft skills are key to getting the recruiter’s attention as much as hard skills . Abilities like friendliness, creativity, and communication go a long way in this field.

To really make an impression on a recruiter for a Customer Service job, try to express breadth as well as depth in your skillset. If you can deal with customers successfully through a variety of different mediums such as by phone, email, or in person , this can give you an edge over other candidates.

As always, don’t forget to tailor your letter to the job description being offered. Try to make sure that you appear to be the perfect fit for the employer to get the most responses.

Finally, don’t forget to check that your spelling and grammar are immaculate . You’re going to be communicating with hundreds, if not thousands of people in your new job, and showing you can communicate clearly and correctly will really help your case.

Trouble getting your Cover Letter started?

Beat the blank page with expert help.

Customer Service Cover Letter No Experience: Sample, How to Write

Customer Service Cover Letter No Experience Page Image

Are you seeking an entry-level customer service position but lack professional experience? Don’t worry! With the right approach and a well-crafted cover letter, you can still impress potential employers and showcase your potential.

In this guide, we will provide you with a sample entry-level customer service cover letter to help you get started. We’ll also share valuable tips and insights on how to write a compelling cover letter, even without prior customer service experience.

Whether you’re a recent graduate, career changer, or simply starting your professional journey, this guide will equip you with the tools you need to make a strong impression and land that coveted customer service role.

Let’s dive in and discover how you can effectively demonstrate your skills, enthusiasm, and dedication to providing exceptional customer service, even without any prior experience.

Entry Level Customer Service Cover Letter With No Experience Sample

John Doe 123 Main Street New York, NY 12345 (000) 123-4567 [email protected]

December 10, 2023

Ms. Jane Smith ABC Company 456 Elm Street New York, NY 11020

Dear Ms. Smith,

I am writing to express my interest in the entry-level customer service position at ABC Company. I am confident that my skills, enthusiasm, and dedication to providing exceptional service make me a strong candidate for this role.

Throughout my academic journey, I have developed strong communication skills through coursework and group projects. These skills, combined with my friendly and approachable nature, make me well-suited for a customer service role. I am a quick learner and have a strong desire to acquire new skills and knowledge.

Additionally, my experience volunteering at Sunshine Community Center has provided me with valuable insights into providing support and assistance to individuals from diverse backgrounds. It taught me the importance of empathy, patience, and active listening – skills that are essential in delivering outstanding customer service.

I am highly organized and detail-oriented, which enables me to effectively manage multiple tasks and prioritize them based on urgency. I am proficient in using various CRM systems and have a solid understanding of Microsoft Office Suite.

I am excited about the opportunity to contribute to your team at ABC Company and believe that my positive attitude, strong work ethic, and dedication to providing exceptional service would make me a valuable asset. I am confident that my passion for customer satisfaction, combined with my willingness to learn, will help me succeed in this position.

Thank you for considering my application. I look forward to the possibility of discussing how my skills and enthusiasm align with the goals of ABC Company. Please find attached my resume for further details.

John Doe (000) 123-4567 [email protected]

How to Write a Customer Service Cover Letter With No Experience?

When writing a customer service cover letter with no experience, it’s important to showcase your relevant skills and highlight your enthusiasm for the role. Here are 9 points to consider:

1. Address the Hiring Manager

When writing a customer service cover letter with no experience, it’s important to start on the right foot by addressing the hiring manager by name. If possible, do some research to find out the name of the person who will be reviewing your application. This personal touch shows that you have taken the time to research and personalize your application.

2. Introductory Paragraph

In the opening paragraph of your cover letter, express your interest in the customer service position and mention how you learned about the job opening. This could be through a job listing website, a company’s career page, or through networking. Convey your enthusiasm about the opportunity to contribute to the company and provide excellent service to customers.

3. Highlight Transferable Skills

Even if you don’t have direct customer service experience, you can still highlight transferable skills that are relevant to the role. These may include strong communication skills, problem-solving abilities, and a friendly and approachable demeanor. Give examples of situations where you have demonstrated these skills, such as working on team projects or handling customer inquiries in a previous role.

4. Demonstrate Enthusiasm

In the body of your cover letter, express your eagerness to learn and grow in a customer service position. Let the hiring manager know that you are willing to go above and beyond to ensure customer satisfaction and provide exceptional service. Share your passion for helping others and your commitment to positively representing the company.

5. Showcase Relevant Experience

Although you may not have direct customer service experience, you can still showcase any related work experience, volunteer work, or part-time jobs that have helped you develop skills applicable to customer service. Discuss how these experiences have honed your communication, empathy, and active listening skills. Emphasize any instances where you have successfully resolved conflicts or addressed customer concerns.

6. Highlight Organizational Skills

Customer service roles often require multitasking and prioritization. Discuss any organizational skills you possess that would be valuable in a customer service position. Mention your ability to manage multiple tasks, work efficiently under pressure, and maintain attention to detail. Provide examples of situations where you have demonstrated these skills, such as coordinating events or managing a busy schedule.

7. Technical Skills

If you have proficiency in using customer relationship management (CRM) systems, Microsoft Office, or other relevant software, mention it in your cover letter. This can demonstrate your ability to adapt to new technology and streamline processes. Additionally, if you have any certifications or training related to customer service or relevant software, be sure to mention those as well.

8. Closing Paragraph

In the closing paragraph of your cover letter, summarize your enthusiasm for the position and reiterate your commitment to providing exceptional service. Thank the hiring manager for considering your application and express your interest in further discussing your qualifications in an interview. Let them know that you have attached your resume for their review.

9. Attach Your Resume

Remember to attach your resume to provide additional details about your qualifications and experience. Make sure it is well-organized, visually appealing, and free of errors.

By following these guidelines and using them to structure your cover letter, you can create a persuasive document even without prior customer service experience. Use your transferable skills, highlight your enthusiasm, and demonstrate your ability to contribute positively to the company’s customer service team.

Final Thought

Crafting a compelling customer service cover letter, even without prior experience, can be the key to opening doors and securing your dream job. By following the tips and sample outlined in this guide, you can confidently showcase your potential and make a lasting impression on employers. Embrace the opportunity to demonstrate your passion, dedication, and willingness to learn, and watch your career in customer service soar.

Customer Service Representative Cover Letter No Experience
Entry-level New Customer Service Rep Cover Letter No Experience
Airline Customer Service Cover Letter No Experience
Customer Service Agent Cover Letter Sample (Also for Entry Level)

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Customer Service Cover Letter Samples & Examples That Worked in 2024

How to write an effective customer service cover letter

At the forefront of customer-company relationships, customer service professionals are the architects of personalized recommendations, troubleshooters of challenges, and champions of unforgettable customer journeys.

If you're ready to join this group of skilled customer service professionals, your gateway is a captivating cover letter — a canvas where your skills, qualifications, and unswerving commitment paint a portrait of your dedication to excellence.

In this guide, we'll teach you the 5 essential steps to writing a cover letter as a customer service professional. Keep reading to learn how to:

Create your customer service cover letter header & headline
Personalize the greeting on your customer service cover letter
Write an effective customer service cover letter introduction
Highlight your accomplishments in customer service
Conclude your cover letter with a strong closing statement

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. Create an effective customer service cover letter header & headline

Whenever you write a cover letter as a customer service professional, the first key step is to craft a well-formatted header and headline.

Your cover letter header is a small block of text that includes all of the identifying information about you, as the applicant, and the company you are applying to. As for your cover letter headline , this is a title statement that helps to grab an employer’s attention and preview the information to come.

To help demonstrate how to effectively create each of these cover letter elements, we have provided more in-depth explanations and examples below:

Formatting the header

When creating your cover letter header, you do not have to follow a super-specific format. However, there are a few key components this header should include. It should contain between 3 to 4 lines of text that provide:

The name of the company you are applying to (& the department, when applicable)
Your name and professional title
Your professional contact information (phone number, email address, LinkedIn, etc.)

Here's an example of a well-formatted headline from a customer service cover letter

To: McMillian Architecture Associates, Customer Service Department From: Jane Doe , Customer Service Professional (123) 456-7890 | [email protected] | linkedin.com/in/jane-doe

Writing the headline

To craft a compelling headline for your cover letter, you should always use a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise.

Here's an example of a well-written customer service cover letter headline, followed by a quick breakdown of its key components

My 3-Step Approach to Customer Service & How It Can Improve Your Customers’ Satisfaction

Trigger Word/Number : 3-Step Approach Keyword: Customer Service Adjective/Verb: Improve Promise: Your Customers’ Satisfaction – the inclusion of this detail at the end of the headline indicates to the employer that you will relate the information in your cover letter directly to their customers’ needs.

Create your cover letter fast with artificial intelligence.

2. personalize the greeting on your customer service cover letter.

Whenever possible, it is incredibly useful to include a personalized greeting on your cover letter.

Unlike generalized greetings — such as “To Whom It May Concern,”— a personalized greeting will address a specific person or department by name. In doing so, this type of greeting shows employers the level of effort you have put into researching their company beforehand, as well as your excellent attention to detail.

If you cannot pinpoint an exact person or department who will review your cover letter, try out one of the following alternatives:

To the [Company Name] Team

To the [Company Name] Hiring Manager

3. Write an eye-catching customer service cover letter introduction

The headline and greeting of your cover letter serve an essential purpose by initially grabbing an employer’s attention. To keep employers hooked, however, you'll need to write an effective and eye-catching introductory paragraph that includes:

A brief overview of your professional history and goals
A statement on why you are enthusiastic about applying to this company
A mutual acquaintance (when possible)

Here's an example to help demonstrate how to write a customer service cover letter introduction

To the [Company Name] Hiring Manager,

I am a Customer Service Representative with 4+ years of experience working directly with high-level corporate clients. Our mutual acquaintance and CEO of your sister company, Jack Smith, recommended I apply for this position after working with me at a recent business conference.

4. Highlight your accomplishments in customer service

Following the introduction of your cover letter are the body paragraphs, where you should strive to offer in-depth answers to the following questions:

What excites you about working at this company?
What do you hope to learn from working at this company?
What accomplishments or qualifications make you stand out as an applicant?
What key skills do you possess that are relevant to the position?

Focusing on accomplishments specifically is crucial, as they help to show employers the real-life and actionable value you can bring to a company.

Here are a few examples of how to describe an accomplishment in a customer service cover letter

As the Customer Service Representative for [Former Employer], I implemented a new digital meeting scheduling system that reduced meeting waitlists by 45%. As a result of this improvement, customers expressed an 85% higher satisfaction rate with the overall customer experience when scheduling meetings with high-level staff.
In my previous role at XYZ Company, I implemented a proactive follow-up system, resulting in a 20% increase in customer satisfaction scores. This initiative showcased my commitment to ensuring every customer interaction was not only resolved but also exceeded their expectations.
During my tenure at DEF Solutions, my personalized recommendations and attentive service led to a 25% increase in repeat business from satisfied clients. Building lasting relationships through my proactive communication style has been a cornerstone of my customer service approach.

Find out your resume score!

5. Conclude your cover letter with a strong closing statement

The final component of any job-winning cover letter is a strong closing statement . In this closing statement, you should include:

An enthusiastic sentence saying you are looking forward to hearing from them
An additional sentence stating you will follow up, including how you will contact them or how they can contact you
A formal sign-off

Here's an example of an effective closing statement from a customer service cover letter

I strongly believe my high-level Customer Service skills combined with your company’s commitment to customer satisfaction will prove to be an excellent pairing when I join your team. I would love to speak with you directly about this opportunity and am available to meet any weekday from 10 a.m. to 4 p.m. The best way to reach me is at (123) 456-7890.

Best Wishes,

[Applicant Name]

Follow this cover letter outline for maximum success.

Milan Šaržík — Certified Professional Résumé Writer

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Customer Service Representative Cover Letter Examples For 2024 (20+ Skills & Templates)

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Looking to score a job as a Customer Service Representative?

You're going to need an awesome cover letter. This guide is your one-stop-shop for writing a job-winning Customer Service Representative cover letter using our proven strategies, skills, templates, and examples.

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service Representative role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

What To Know About Writing A Job-Winning Customer Service Representative Cover Letter
The Best Skills To Include On A Customer Service Representative Cover Letter

How To Address A Customer Service Representative Cover Letter

3 Customer Service Representative Cover Letter Examples

The 8 Best Customer Service Representative Cover Letter Templates

3 tips for writing a job-winning customer service representative cover letter.

Here's the step-by-step breakdown:

Customer Service Representative Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring a Customer Service Representative?

Companies love candidates with strong interpersonal and problem-solving skills to drive customer satisfaction and loyalty. They also look for individuals with excellent communication abilities to convey information clearly and concisely.

Companies also appreciate candidates proficient in customer service software and tools for customer engagement, support, and resolution. Lastly, a proactive approach and attention to detail are essential for effective customer support and service.

Your cover letter should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service Representative cover letter:

Properly address your letter: Begin your letter by addressing the hiring manager or team. Don't forget to state the specific Customer Service Representative job you are interested in!
Express your understanding of the company: Clearly articulate that you are well-familiarized with the company's customer service strategies and the market, and tie this up with your skills, demonstrating how they align with their needs.
Highlight your skills: Showcase your most relevant skills for the role, such as Customer Engagement, Support, Resolution, and more.
Tailor your cover letter for the job description: Emphasize your experience to meet the job requirements listed in the description.
Be concise and clear: Your cover letter should be short and easy to read. Keep it to one page and focus on the good stuff!
End with a call to action: Close with an effective call to action, expressing enthusiasm for the opportunity and inviting further discussion on how you can contribute to the company's success.
Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App or Grammarly to do this.

Let's dive deeper into each of these, so you have the exact blueprint you need to see success.

The Best Customer Service Representative Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role, and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Representative Keywords

The first is to leverage our list of the best keywords and skills for a Customer Service Representative cover letter.

These keywords were selected from an analysis of real Customer Service Representative job descriptions sourced from actual job boards. Here they are:

Customer Service
Communication
Development
Performance
Documentation
Collaborative
Work Independently
Team Member
Professionalism
Problem-Solving
Organization

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

This process lets you find the exact keywords that your cover letter is missing when compared to the individual role you're applying for.

Customer Service Representative Hard Skills

Here's how it works:

Open a copy of your updated Customer Service Representative cover letter
Open a copy of your target Customer Service Representative job description
In the widget below, paste the job description and hit scan!

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant to the role and that you should weave into your cover letter.

If you're ready to check it out, grab your target job description and run your first scan here:

To start, paste your target job description (or multiple job descriptions) into the box below:

Scan to help you identify keywords and skills within your target job description.

Scanning...

If you're more of a visual learner, here's a video walking through this whole process so you can follow along:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

Example of Starting A Cover Letter With The Hiring Manager's Name

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying for a Product Marketing Manager role at Discovery Education, you might start your cover letter like this:

Example of Starting A Cover Letter With The Team & Company

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Representative Cover Letter Examples For 2024

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds who are all applying for Customer Service Representative roles:

Customer Service Representative Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional experience. Here is what an example of their cover letter might look like:

Customer Service Representative Cover Letter Example #1 - Traditional Background

Customer Service Representative Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from a background in retail and hospitality to a Customer Service Representative role. This cover letter demonstrates how the author identifies and communicates their transferable skills:

Customer Service Representative Cover Letter Example #2 - Non-Traditional Background

Customer Service Representative Cover Letter Example #3: Healthcare

Our third example highlights a candidate applying for a Customer Service Representative role in healthcare. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service Representative cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your cover letter using proven, recruiter-approved templates:

Free Job-Winning Cover Letter Templates, Have AI Write Yours in Less Than 2 Minutes .

Choose a cover letter template below to get started:.

Great Choice! Now, how do you want to write your cover letter?

Let AI write your unique cover letter using our proven templates.

Or use our templates to write your own from scratch.

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use CoverBuild.io To Write Your Cover Letter In <2 Minutes

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

Head to CoverBuild.io
Select the “2 Minutes” option to have AI write your cover letter
Select a template for your cover letter, then follow the 3 step process for sharing info about your experience and the target job with CoverBuild's AI
Click “Generate My Cover Letter” and watch the tool write a unique cover letter that's personalized to your experience and your target job!

To make it even easier, you can select a cover letter template from the widget below to get started:

If you'd like to see the process in action, here's a video walking through all of the steps above:

Note: I do not recommend or advise that you simply copy and paste any AI-generated content and submit your application. You should always review, revise, and personalize the content yourself before applying.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible for managing calendar and communication.”

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

The customer satisfaction you helped improve
The increase in customer retention you helped achieve
The feedback you helped gather and act upon

These outcomes will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

Quality Impacts Perceived Value - Car Example

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service Representative cover letter:

Start with a proven cover letter template from CoverBuild.io
Use ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
Start your cover letter with a personalized greeting for the hiring manager or team name
Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
Use a tool like Hemingway App or Grammarly to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service Representative interviews and job offers.

Now that your cover letter is taken care of, be sure to check out our guide on writing a job-winning Customer Service Representative resume (with examples!).

Paula Martins

Paula is Cultivated Culture's amazing Editor and Content Manager. Her background is in journalism and she's transitioned from roles in education, to tech, to finance, and more. She blends her journalism background with her job search experience to share advice aimed at helping people like you land jobs they love without applying online.

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How To Write LinkedIn Headline With Examples

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Customer service representative cover letter templates

The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

Customer service cover letter examples, title: [role] – [your name], title: [role] – [your name], [contact information], title: [your name] – [role], [contact information], title: customer service representative cover letter – [your name], title: cover letter for [role] – [your name], title: [your name] – cover letter, good practices for writing a customer service cover letter, frequently asked questions, what are some tips for writing a great customer service cover letter, how can i make my cover letter stand out, what is the most important thing to include in a customer service cover letter, what to avoid mentioning in your customer service cover letter, what if i don't have any customer service experience, should i include references in my customer service cover letter.

Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

Checklists for various business needs, from call centers to marketing and customer service. Ensure compliance and success with these detailed guides.

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Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.

What Is the Purpose of a Cover Letter? (And How to Write One)

When you’re on the hunt for a job, it can be tempting just to submit your resume and move on to the next application. However, a well-written cover letter can make all the difference in setting you apart from other candidates. For example, imagine two applicants applying for the same job. One just submits their resume, while the other takes the time to craft a compelling cover letter that demonstrates their knowledge of the position and the company. In this scenario, the hiring manager will likely be more impressed with the latter candidate.

So, what is the purpose of a cover letter? Your cover letter is the initial introduction of yourself to potential employers. It’s the only opportunity to present a compelling case for why you are interested in the job and how you’re the perfect fit for it.

Is writing a cover letter for your next job application worth it? A well-crafted cover letter can make all the difference in catching the attention of potential employers and landing your dream job. Keep reading to understand more about what is the purpose of a cover letter, best practices and how to write one effectively.

What is the purpose of a cover letter?

Components of a well-written cover letter.

Cover letter do’s and don’ts

A cover letter is a brief and customized document accompanying a job application or resume. Crafting a compelling cover letter is crucial to grab the attention of your potential employer and enhance your chances of being selected for an interview. The cover letter should be thoughtfully structured and contain key components showcasing your strengths and skills.

A cover letter is an excellent opportunity for candidates to introduce themselves to potential employers in a personalized and concise way. It allows applicants to express their motivations, highlight their relevant skills and experiences and explain why they are the perfect fit for the job. Going beyond the information on a resume, your cover letter tells a story that connects your background with the job requirements. For example, how did your previous internship give you experience in one area of the open entry-level role? It also demonstrates your understanding of the company, its culture and how they can contribute to its success. It’s a powerful tool to help candidates stand out in a competitive job market.

Many individuals create their cover letters using Canva or with fancy graphics, but ultimately, none is necessary for a great cover letter or resume. The most crucial aspect is that they are easily read without grammatical or spelling errors. It’s all about the content, so feel free to use a simple template unless you’re a design major and want to show off your skills.

There are a few main components on every cover letter:

The header of the cover letter

At the top of the document create a header at the top of the document that includes your full name, phone number and email address at the top of the page. If you have a personal portfolio or website, you can also include a link to it in the header. Keep in mind that for privacy reasons, it’s not necessary to include your physical address anymore. It is a common practice recommended by most recruiters.

A proper greeting

Nowadays, LinkedIn is a helpful tool that can provide you with a lot of information on a company’s team members and hiring managers with just a quick search. It’s always better to address your letter to a specific person, so if you’re applying for a marketing position, for example, try to find out the name of the marketing lead or head of marketing, as they will most likely be reviewing your application. If you can’t find a specific name, use a generic greeting such as ‘To whom it may concern’ or ‘Dear Hiring Manager.’

Opening paragraph

First, mention the job title and where you found out about the opportunity. Consider adding a hook, such as an impressive achievement, a shared interest in the company’s mission, or a connection to the industry. Express genuine enthusiasm about the possibility of joining the organization and briefly explain why your skills and experience make you a strong candidate. Keep the opening brief and engaging, encouraging readers to continue reading with interest.

Highlighting relevant skills

To prepare for a job application, carefully review the job description and identify the essential skills and responsibilities mentioned. Match your qualifications with the job requirements and create examples of past experiences showcasing your abilities in those areas.

As a new graduate entering the job market, avoiding highlighting things you don’t have yet is essential. Instead of starting with a negative statement such as “Although I don’t have…” it’s best to focus on the positives and highlight the skills you possess from your previous work experiences such as internships, retail jobs or work-study positions. This will highlight your strengths and showcase your abilities to potential employers.

Think broadly—often, good communication skills come in different ways, from staying on top of deadlines to planning events. Or how you creatively led a project at your last internship and how this showcases your critical and organizational skills. It’s all about how you frame it, but be specific and show off both your strengths and soft skills.

Also, list keywords from the job description and strategically incorporate them into your application materials. This is the most important section and the actual purpose of a cover letter.

Research the company

With a competitive job market, companies want to see that you’re interested in their goals and mission. Go beyond the job description and do a little research on their social media, Glassdoor and throughout the internet for any press. Understand the company’s values and culture and see if they fit your working style. Once you have a talking point or two, mention specific aspects of the company that align with your values and career goals. Taking the time to research the company and putting in that effort can help you land a job that you love.

Convey enthusiasm

After showcasing your skills and how your past experience relates to the job, it’s time to wrap things up. Let them know you are attaching your resume for their consideration, and express gratitude for considering your application. Restate your enthusiasm for the position and offer to answer any questions they may have. Finally, thank them once again for their time before signing off.

Cover letter do’s and don'ts

Customize your cover letter to the job. Take the time to customize each cover letter to the job description with specific examples and keywords to stand out from the rest. With the rise of AI, be careful when using any tools to write your cover letter, as it may not be as effective.
Maintain a professional tone. Use a professional tone throughout your cover letter, and use online tools like Grammarly to make sure you are not missing any grammatical mistakes. Ask a peer to review it before sending it just in case.
Reach out to professors or mentors. Don’t forget to use the resources available to you while you are still in school. At Furman University, you can take advantage of the career services the Malone Center for Career Engagement offers. Meet with your career advisor to get assistance with crafting your cover letter, search for job opportunities, connect with alums and receive constructive feedback.
Watch your formatting. Keep it under one page, no crazy fonts (stick to Arial or Times New Roman), and select a font size of 12 or above.

Don’ts

Generic language that could apply to any job and not customizing the cover letter to the job that you’re applying to.
Grammatical or spelling mistakes and unprofessional throughout the cover letter. You must proofread your cover letter and seek a friend for a second pair of eyes when in doubt.
Skipping researching the company can move you to the pass pile if there’s no connection between your experience and the role that you’re applying for.

Unlock your next job

When writing a cover letter, remember that it’s essentially a form of storytelling. Rather than simply listing your qualifications, you should connect the dots between your experience and how it makes you the perfect fit for the job. A well-written cover letter is not just a formal introduction; it should showcase your enthusiasm for the role and the company and demonstrate how your unique skills align with the position’s requirements.

Approaching cover letter writing with confidence and enthusiasm can make you stand out. It also shows employers that you are not just seeking any job but a meaningful opportunity to contribute and thrive within their organization.

Need more help writing a winning cover letter? Check out our Cover Letter Writing Guide for more guidance on how to successfully write one that will hopefully land you your next job.

The perspectives and thoughts shared in the Furman Blog belong solely to the author and may not align with the official stance or policies of Furman University. All referenced sources were accurate as of the date of publication.

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How to Write a Cover Letter [Tips with Examples]

As a writer, I did my fair share of job hunting. Despite my experience and expertise, I often struggled with impressing interviewers due to my lackluster cover letters. Limited resources and time constraints left my cover letters far from impressive. However, things changed when I mastered the art of writing compelling cover letters. Soon, I started receiving interview calls and eventually landed my dream job. In this article, I will share these cover letter writing techniques with you, so you too know how to write a cover letter and can effortlessly land the job of your dreams.

What is a Cover Letter and What does it Contain?

A cover letter is a one-page business letter that you submit along with your resume when applying for a job. Its primary purpose is to persuade the employer that you are an excellent candidate for the role. It complements your resume by clearly linking your experience and interests to the position you're applying for. Essentially, the cover letter is your chance to convince the employer to invite you for an interview.

A typical cover letter contains several key elements, each serving a specific purpose in showcasing your qualifications and enthusiasm for the position. Here’s a breakdown of what a cover letter typically includes:

Your Contact Information: Name, address, phone number, and email address.

Date: The date you are writing the letter.

Employer’s Contact Information: Name, title, company, and address of the person you are addressing the letter to.

2. Salutation

Address the letter to a specific person if possible (e.g., “Dear Mr. Smith,” or “Dear Hiring Manager,”).

3. Introduction

Opening Statement: A brief introduction mentioning the job you are applying for and how you found out about the position.

Hook: A compelling reason why you are interested in the job and the company.

First Paragraph: Explain why you are a good fit for the role. Highlight key qualifications and experiences that align with the job requirements.

Second Paragraph: Provide specific examples of your accomplishments and how they relate to the job. Use quantifiable achievements to demonstrate your impact.

Third Paragraph: Discuss your knowledge of the company and why you are excited about this particular opportunity. Show that you have researched the organization and explain how your goals align with its mission and values.

5. Conclusion

Closing Statement: Reiterate your enthusiasm for the position and the company. Summarize why you are a strong candidate.

Call to Action: Mention your desire for an interview and provide your contact information again. Indicate that you will follow up within a certain timeframe.

Thank You: Express gratitude for the reader’s time and consideration.

6. Signature

Closing Phrase: Use a professional closing, such as “Sincerely”, or “Best regards”.

Signature: Leave space for your handwritten signature (if submitting a hard copy) and then type your name below it.

How to Write a Cover Letter For a Job in 5 Steps!

Firstly, it’s crucial to streamline the process of crafting a cover letter, but that doesn’t mean using the same cover letter for every job position or even the same position at different companies. Customization is key to standing out.

Step 1. Research the Company- AIPal

Open the job listing you want to apply for, typically found on platforms like LinkedIn or Indeed. These platforms usually provide a detailed job description outlining the requirements and responsibilities.

To begin, I will write a cover letter for the Sales & Marketing Manager position at Pride Mile, which is a remote job listing I found on LinkedIn.

To proceed effectively, I will copy the job description and input it into AIPal to extract key keywords. These keywords are crucial as they highlight the skills and attributes the employer is seeking for the role.

Prompt: Extract keywords from this job description that I can in my cover letter.

To refine your keyword research, you can ask AIPal to extract keywords and categorize them into tiers.

Prompt: Extract keywords from this job description that I can in my cover letter. Assign them in three tiers ranging from the most important to least important.

This way, you'll identify the most critical keywords, which should be emphasized more in your cover letter, and less important keywords, which can be mentioned once or twice.

This approach will give me a comprehensive understanding of what the job entails and what qualities I should emphasize in my cover letter.

Step 2. Choose a template- WPS Office

Choosing a cover letter template is important because it gives you a clear structure to follow, saving you time and ensuring your letter looks polished. It guides you on what information to include, from your skills to your qualifications, making it easier to customize each letter for different job applications. Templates also help keep your letter organized and visually appealing, which is key to making a positive impression on employers.

WPS Office has been a godsend in this regard, offering plenty of cover letter templates. I followed these steps to find the desired cover letter for the Marketing Manager position:

Open WPS Office and click on "New" on the left side pane.

Next, simply click on the “All” tab in the left side pane. This will display numerous templates available on WPS Office for documents, spreadsheets, and presentations.

To save time browsing through all the options, simply search for "cover letter". This filters out irrelevant templates and helps find the right cover letter template for the job post in context.

Upon finding the suitable template for the job post, click on it to preview.

To start customizing the selected template, click the "Download" button at the top right corner, which will launch it in the WPS Writer interface for editing.

Header and Salutation

Headers and salutations are essential in a cover letter for their role in setting a professional tone. The header provides your contact details and the date, ensuring easy communication and formal presentation.

Salutations, like "Dear Hiring Manager," personalize your letter and demonstrate attention to detail, addressing the recipient directly and showcasing professionalism from the start.

One of the standout features of WPS templates is its ready-made header, which enhances the visual appeal of your cover letter. It includes sections for your contact information, the date, and the recipient's details.

Addressing the recipient by name whenever possible adds a personal touch; if that information isn't available, a generic greeting such as "Dear Hiring Manager" remains professional and appropriate. Ensuring the document is error-free further underscores your professionalism and attention to detail.

Step 3. Introduction- Your Opening Sentences

Starting your cover letter with a compelling introduction is crucial. It’s your chance to grab the hiring manager's attention and make a strong first impression. A well-crafted opening should highlight your enthusiasm, showcase your qualifications, and give a hint of your personality.

Here are a few key things to keep in mind to create an engaging and effective cover letter introduction:

Expressing genuine passion for the role or the company can make a strong impact. For example, in a sales manager position:

Dear Mr. Brown, my name is Anna and I’m excited about the opportunity to help your company exceed its sales targets. My five years of experience as a Sales Representative at XYZ Inc. have equipped me with the skills needed to drive results. Last year, we surpassed our KPIs by 50%, and I’m eager to bring this success to your team.

Referrals can add credibility to your application. For instance, in an architectural position:

I was thrilled to learn about this job opportunity from John Doe, who has been with your firm for five years. John and I collaborated on an architectural project for over a year, and he recommended I apply for this role, believing I’d be a great fit.

Demonstrating your knowledge about the company shows dedication. For example, in a social worker position:

I have always admired the work your organization does with vulnerable communities. Your commitment to social justice resonates with my professional values, and I believe my previous experience as a social worker aligns perfectly with your mission.

Starting with a significant accomplishment can immediately capture interest. For example, in a public relations position:

As a Public Relations Representative at Company XYZ, I enhanced the company’s reputation and public image, resulting in a 40% increase in customer satisfaction. I am eager to bring my proven track record of success to your organization as the Head of Communications.

Step 4. Body- the Most Important Part

The body of your resume is where you showcase your qualifications, experience, skills, and achievements to demonstrate why you're the ideal candidate for the job. Structuring this section effectively is crucial to capturing the attention of hiring managers and persuading them to consider you for the position.

Here’s how to craft a compelling resume body:

Start with a Strong Summary or Objective Statement:

Begin your resume with a concise summary or objective that highlights your career goals and what you bring to the table. This helps recruiters quickly understand your professional background and aspirations. For example:

Results-driven marketing professional with 8+ years of experience in digital marketing strategies and campaign management. Proven track record of increasing brand awareness and revenue growth through innovative marketing initiatives. Seeking to leverage my skills and expertise to contribute to the continued success of ABC Company.

Highlight Key Skills:

List relevant skills that align with the job requirements. Use bullet points to make them easy to scan. Focus on both technical skills (e.g., software proficiency, languages) and soft skills (e.g., communication, leadership). For example:

Digital Marketing Strategy

SEO/SEM Optimization

Content Management Systems (CMS)

Social Media Marketing

Analytical Skills

Team Leadership

Add Keywords:

In the body of the cover letter, it's crucial to incorporate keywords extracted from the job description. These keywords highlight your relevant skills, experiences, and attributes that align with what the employer is seeking. For example, if the job description emphasizes "digital marketing strategy," "customer acquisition," and "social media management," your cover letter should showcase your expertise in these areas.

My experience in developing and implementing robust digital marketing strategies, coupled with a proven track record in customer acquisition and social media management, aligns perfectly with the goals outlined for the Sales & Marketing Manager position at Pride Mile.

Detail Your Work Experience:

Include your work history in reverse chronological order, starting with your most recent position. For each job, provide the following details:

Job Title and Company: Clearly state your position and the organization you worked for.

Dates of Employment: Specify the period you worked there.

Key Responsibilities: Outline your main duties and responsibilities in concise bullet points. Focus on achievements and quantify results where possible. For example:

Managed a team of 5 digital marketers to execute SEO and PPC campaigns, resulting in a 30% increase in website traffic and a 25% growth in lead generation.

Achievements: Highlight specific accomplishments that demonstrate your impact. Use metrics to quantify your achievements whenever feasible. For example:

Led a successful rebranding campaign that increased brand recognition by 40% and led to a 15% increase in customer engagement.

Education and Certifications: List your educational background, including degrees, diplomas, and relevant certifications. Mention any honors or awards received. Include the name of the institution, degree/certification earned, and dates attended.

Skills and Expertise: Elaborate on any additional skills or expertise that are relevant to the job. This could include technical skills, industry-specific knowledge, or proficiency in certain tools or methodologies.

Professional Development: Include any professional development activities, workshops, or seminars you have attended that are relevant to your career.

Step 5. Closing & Salutation

A strong conclusion to your cover letter is essential to leave a positive and lasting impression on a prospective employer. It serves as your final opportunity to express enthusiasm, reinforce your qualifications, and prompt the hiring manager to take action. Here’s how to effectively end your cover letter.

Show self-assurance in your skills and how they align with the job requirements. This demonstrates to the employer that you are a competent and enthusiastic candidate. For example:

I am confident that my project management experience and problem-solving abilities make me a perfect fit for your team. I thrive in dynamic environments and am eager to contribute to your company's success.

Let your passion for the role and the industry shine through. Mentioning your enthusiasm can make you a more memorable candidate. For instance:

My lifelong passion for animal welfare drives my dedication to providing top-notch veterinary care. I am excited to bring this passion to your clinic and contribute to the well-being of your patients.

Highlight how your skills and experiences align with the job responsibilities. This helps the employer see the direct benefits of hiring you. For example:

With seven years of experience managing senior accounts, I am skilled at anticipating client needs and handling situations with discretion. I am eager to bring this expertise to your team and help grow your client base.

Share your career aspirations and how they align with the company’s growth. This shows your long-term interest in the organization. For example:

I look forward to leveraging my sales experience to identify new markets and build strong customer relationships. My goal is to grow within your company and eventually lead the account management team.

Align your personal values with the company’s mission to show you’re a cultural fit. For example:

I admire ArcherTech's commitment to supporting local businesses and have innovative marketing ideas to increase profitability in this sector. I am excited to discuss these ideas further.

Emphasize relevant technical skills, especially those mentioned in the job description. This highlights your readiness to contribute effectively. For example:

I bring extensive experience with CAD software and can create integrated 360-degree renderings for client presentations. My past successes in this area can help boost your sales by 150% over the next two quarters.

Encourage the employer to take the next step, such as scheduling an interview. Express gratitude and indicate your eagerness to discuss your application further. For example:

Thank you for considering my application. I look forward to discussing how my skills can contribute to your team. Please feel free to contact me at your convenience.

End your letter with a formal and courteous closing. Suitable options include "Best", "Sincerely", "Respectfully", and "Thank you".

Here's a template for Closing & Salutation:

This is the best approach I can suggest for writing a great cover letter, but I highly recommend using WPS Office templates for this. The AI features in AIPal and WPS Office can help extract keywords and assist with writing, while the templates provide pre-written content tailored to the position you're applying for. This approach minimizes effort and frustration, especially when a job requires a cover letter, ensuring your application meets all necessary requirements effectively.

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How to Proofread your Cover Letter- WPS Office

WPS Office is an all-around solution for various tasks, including writing a cover letter and securing your dream job. Beyond helping you create a polished cover letter, WPS Office also excels in proofreading it. With its AI-powered Proofreader, WPS Office ensures your cover letter is error-free and impactful.

WPS AI: To assist you in polishing your content：

WPS AI Proofreader is an essential tool for perfecting your cover letter with ease and confidence. As you craft your application, WPS AI Proofreader ensures your writing is polished to perfection. It goes beyond simple spell checks, offering real-time error detection for grammar, punctuation, and clarity. This means you can focus on expressing your skills and achievements effectively, without worrying about typos or awkward phrasing. With customizable settings and intuitive correction options, WPS AI Proofreader tailors its suggestions to fit your writing style, ensuring your cover letter maintains professionalism and clarity.

AIPal Chatbot: For ideas and consultation

AIPal is a great web-assistant throughout the process of refining and perfecting your cover letter through its robust proofreading and consultation capabilities. This AI-powered tool not only identifies grammatical errors and punctuation issues but also provides insightful suggestions to enhance the clarity and effectiveness of your ideas. AIPal ensures that your cover letter maintains a cohesive flow and communicates your qualifications effectively to potential employers.

1. How long should a Cover Letter be?

A cover letter should ideally be between half a page and a full page in length, with a word count ranging from 250 to 400 words. It is typically divided into three to six paragraphs. It's important to keep it brief and focused on relevant details.

2. What tone should I use in my Cover Letter?

To effectively convey the right tone in your cover letter, aim for a balance that is both professional and friendly.

Avoid overly formal language while maintaining a polished demeanor.

Tailor your communication style to fit the company's culture, showing genuine enthusiasm for the position without coming across as boastful or overly eager.

Use confident and positive language to articulate your qualifications clearly, avoiding jargon, informal expressions, or humor that could be misinterpreted.

This approach will ensure your cover letter reflects professionalism and authentic interest in the position.

3. Should I include references in my cover letter?

Typically, you do not need to include references in your cover letter unless the employer specifically requires them. Concentrate on highlighting your relevant qualifications and explaining why you are a strong match for the position.

Create An Impactful Cover Letter With WPS Office

Creating a compelling cover letter can often be the decisive factor in securing your dream job. It needs to showcase your expertise clearly and coherently, leaving no doubt about your suitability for the role. WPS Office provides a reliable solution where you can gather all the necessary information for when you are figuring out how to write a cover letter and ensure your cover letter resonates at the right level.

From templates perfectly tailored to the job position to extracting crucial keywords and summarizing job descriptions, WPS Office equips you with everything essential for writing a successful cover letter. Download AIPal today to streamline your job hunting journey and alleviate some of the frustrations along the way.

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Life After College

First Steps
Writing a Resume and Cover Letter
Interviewing Tips
Workplace Etiquette
Understanding Benefits
Moving Someplace New?
Overcoming Impostor Syndrome
Young Professional Groups and Volunteer Opportunities
Continue Learning
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CSB+SJU Alum Resources

Pro Tip from Beth Notch, XPD Career Coach

Remember: your resume is a tool designed to convince the reader to contact you for an interview. A well-written resume will market your skills, achievements, experiences and future capabilities. Additionally, y our cover letter serves as an introduction to your resume and allows you to convey your interest for a specific position. It is very important to partner it to your resume (which focuses on skills and achievement) because you can:

Share your enthusiasm and motivation for applying to the specific job/organization
Showcase how you’re the perfect fit by summarizing your education, skills, and experience relevant to the position
Expand on these points by providing specific details or examples
The Cut | How to Make a Resume Interviewers Actually Want to Read "No offense, but your résumé is probably a mess. It’s not that you aren’t skilled or accomplished, but most people’s résumés are middling at best."
Fast Company | Why You Should Send a Cover Letter Every Time You Apply for a Job, Even if It's Not Required "Not all job applications require cover letters... However, even if a cover letter isn’t required, it can be in your interest to include one."
Wall Street Journal | 18 Resume Writing Tips to Help You Stand Out "Companies increasingly rely on software to sort through applicants, which is why it is essential to tailor your résumé to ensure it makes the cut."
Forbes | How to Write the Best Cover Letter to Land a Job in 2024 "Your cover letter is equally as important as your resume, because once a hiring manager has read your resume, they will read your cover letter to get more information about you."

Step 2: Write a killer resume and cover letter.

Check out the resources below if you aren't sure where to start.

PRO TIP: When in doubt, reach out to XPD for a resume brainstorm or review!

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Can I Use ChatGPT to Write My Resume?

Yes, but remember: ChatGPT is an additional tool in your tool belt, it's not a be-all, end-all solution. It can show you how to clearly communicate unique characteristics that you bring to the table. However, it does not know specifics about you, and it can be biased and inaccurate. REMEMBER to read through its responses before clicking "submit!"

A few ways in which the tool can be helpful:

Example Prompt: What companies in Minnesota are in the ______ industry?
Example Prompt: What are strong skill statements summarizing a barista job?
Use ChatGPT to review and edit your cover letter for clarity, conciseness, and grammatical errors.

Additional Resources

Coursera | How to Use ChatGPT to Write Your Resume "ChatGPT is a natural language processing (NPL) tool that has garnered significant attention because of its remarkable ability to generate human-like text responses. As such, users now turn to ChatGPT for all sorts of writing, including resumes."
LinkedIn | How to Use ChatGPT to Write A Resume "Are you ready to take your resume game to the next level? Look no further than ChatGPT, the AI language model that's quickly rising to the top. People are turning to this powerful tool for everything from writing cover letters to bringing their product ideas to life with custom code."
XPD's Student Guide to Open AI The CSB+SJU XPD team has put together a comprehensive guide for students on the benefits and limitations on using Open AI for resume and cover letter writing. Looking for further guidance? Reach out to XPD Career Coach Lucas Vetsch at [email protected].

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Last Updated: Aug 13, 2024 3:00 PM
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Home » Internship Tips » Tips & Tricks » How to Write Cover Letter for an Internship?

How to Write a Cover Letter for Internships [Examples & Template]

How to Write a Cover Letter for an Internships

Cover letters and resumes are the introductory documents that help an employer form their first impressions about a future employee. Thus, it is very important to draft the perfect documents to find success, especially when applying for an internship. To help you through the drafting process we are going to walk you through the process to write a cover letter for an internship that not only grabs attention but leaves a lasting impression.

Table of Contents

How to Write a Cover Letter for an Internship?

Want to write the best cover letter for an internship role? Follow the steps below and learn how to write a cover letter.

Mention Your Details: At the top left corner of the internship cover letter, write your full name, address, email ID, and phone number.
Add Date: Next, add the date you are writing the letter.
Mention Receiver’s Details: Mention the receiver’s name followed by the company address. The receiver can be the manager or the HR professional responsible for recruitment.
Address the Recruiter: Write “Dear [name]” to address the recruiter before beginning the main content of the letter.
Opening Statement: Write a brief statement that appeals to the recruiter and informs them of your intent to apply for the internship position. You can add one or two of your key achievements here but do not forget to mention which position you are applying for.
For example , you mention you have strong communication skills. Back the claim with a background story of how you gave a presentation on a technical topic and were able to communicate your idea easily to the audience due to your skills.
Closing Paragraph: Thank the recruiter and add a call to action, like requesting them to check your resume for more details or that you are available for an interview to discuss the internship opportunity further.
End With Formal Salutation: End your letter with “Warm Regards” or “Sincerely.”

Also Read: How to Write Cover Letter for a Job?

Cover Letter Template For Internship

Let us look at this internship letter template to understand how to write an internship application letter.

[Your Name]
[Your Address]
[Your Email ID]
[Your Phone Number]

[Date]

[Receiver’s Name]
[Company Address]

Dear [Receiver’s Name]

I am writing to express my interest in the internship opportunity for the role of [internship role] at [company name]. I have a [name of your degree] in [subject] and believe I can contribute greatly to your team with my talent.

I have had the opportunity to work as an intern before for a period of [months/years] where I gained some valuable experience. With my skills such as [mention skills] I was able to efficiently complete my tasks and overcome challenges.

Over the years your company has proved to be a strong force in the [name of the industry] industry. I am excited for the internship role you are offering and would like to discuss how I can contribute to the company with my skills and knowledge. Please find my resume enclosed. I hope to receive a positive response about my candidature.

Thank you for your consideration.

Warm Regards

[Your Name]

Sample Cover Letter for Internship for Different Sectors

Here are some examples of letters for internships based on different sectors for your better understanding:

1. Sample Cover Letter for IT Internship

This sample cover letter for IT internship is for sectors like Web Development, Data Analyst, etc.

Rahul Sharma
123, Sector-56
Noida, Uttar Pradesh, 201301
[email protected]
+91 98765 43210

27 October 2023

Amit Singh
JJK Tech Solutions
45, Software Park
Bangalore, Karnataka, 560001

Dear Mr. Singh,

I am writing to express my keen interest in the position at JJK Tech Solutions, as posted on your company website. With a robust background in computer science and practical experience in , Python, and Web Development, I am enthusiastic about the opportunity to contribute to your innovative team.

In my previous internship at Blue Berry Software Solutions, I played an important role in developing a state-of-the-art mobile application. This experience enhanced my problem-solving abilities and honed my project management skills, making me well-prepared to meet the challenges at JJK Tech Solutions.

I am particularly captivated by your company’s pioneering work in AI-driven solutions and am eager to apply my expertise to your dynamic projects.

I am excited about the possibility of discussing how my skills and experiences can meet the needs of your team. Enclosed is my resume for your review. I am available for an interview at your earliest convenience.

Warm regards
Rahul Sharma

2. Sample Cover Letter for Finance Internship

This cover letter format for an internship will guide you on how to create a cover letter for a job in the financial sector.

Rajesh Singh
890, Market Street, MG Road
Bangalore, Karnataka, 560001
Email: [email protected]
Phone: 7654321098
27 October 2023

Ritu Kapoor
HR Manager
Financial Experts Ltd.
123, Finance Tower, Business District
Pune, Maharashtra, 411001

Dear Ms. Kapoor,

I hope this letter finds you well. I am writing to express my genuine enthusiasm for the financial analyst internship opportunity at Financial Experts Ltd., as advertised on your company’s official portal. I am confident that my educational background in finance and my hands-on experience in and analysis make me a strong fit for this position.

My degree has given me valuable insights into managing important portfolios and generating positive returns. Further, it has helped me hone my skills in risk management and strategic financial planning. It has also familiarized me with innovative investment strategies, a skill that I think will be valuable in my stint at Financial Experts Ltd.

What excites me most about Financial Experts Ltd. is the company’s commitment to pushing the boundaries of conventional financial practices. I am eager to contribute my analytical skills and learn from the innovative environment your company offers. Enclosed with this letter is my resume for your kind review.

Thank you for considering my application. I am enthusiastic about the prospect of discussing how my passion for finance and my analytical mindset align with Financial Experts Ltd.’s goals. I am available at your earliest convenience for an interview.

Warm regards
Rajesh Singh

3. Sample Cover Letter for Marketing and Advertising Internship

This cover letter for an internship in marketing and advertising will help you showcase the skills that will enable you to contribute effectively in the corporate world, especially if you are seeking digital marketing internships .

Priya Verma
345, Ad Avenue, Adarsh Nagar
Mumbai, Maharashtra, 400001
Email: [email protected]
Phone: 6543210987

October 27, 2023

Amit Sharma
HR Manager
Creative Minds Advertising Agency
678, Artistic Lane, Creative Center
Delhi, Delhi, 110001

Dear Mr. Sharma,

I am thrilled to apply for the position at Creative Minds Advertising Agency, as listed on your website. I am deeply passionate about marketing and possess a strong foundation in digital strategies and brand management.

In my recent role as a marketing intern at Mango Marketing, I played an important role in a digital campaign that increased online engagement. The innovative spirit of Creative Minds Advertising Agency resonates with me, and I am eager to contribute my creativity and marketing acumen to your dynamic team.

Enclosed, please find my resume for your consideration. I am enthusiastic about the opportunity to discuss how my skills and fresh perspective can benefit your agency. I am available for an interview at your earliest convenience.

Warm regards
Priya Verma

4. Sample Cover Letter for Graphic Design Internship

This is the best cover letter for an internship in graphic design . It will help recruiters see your passion for design which will increase your chances of getting hired.

Akash Pathak
123, Creativity Street,
Design Town
Mumbai, Maharashtra,
400001
[email protected]
Phone – 9876543210

27 October 2023

Shruti Sharma
Creative Director
Artistic Designs Studio
456, Imagination Avenue,
Design District
Delhi, Delhi, 110001

Dear Ms. Sharma,

I am writing to express my keen interest in the graphic designer position at your esteemed organization. With a passion for visual storytelling and a commitment to crafting compelling designs, I am eager to contribute to your creative endeavors.

I have honed my design skills by working on a diverse range of projects, from branding campaigns to digital illustrations. My time at Creative Vision Agency provided me with the opportunity to collaborate closely with clients, resulting in visually striking designs that effectively conveyed their messages.
I am particularly drawn to Artistic Designs Studio’s reputation for innovative and captivating design work, which aligns seamlessly with my creative approach.

Enclosed, you will find my portfolio showcasing a selection of my design projects. I am enthusiastic about the chance to discuss how my design expertise and dedication to creativity could enhance the visual identity of Artistic Designs Studio.

Thank you for considering my application. I am available for an interview at your convenience and look forward to exploring how I can contribute to your team.

Warm regards
Akash Pathak

5. Sample Cover Letter for Human Resources (HR) Internship

This is the best way of writing a cover letter for an internship in Human Resources .

Kavita Patel
678, Harmony Lane,
People’s Colony
Hyderabad, Telangana, 500001
[email protected]
Phone – 4321098765

27 October 2023

Vijay Singh
HR Manager
Talent Solutions Pvt. Ltd.
234, HR Plaza, Career Center
Kolkata, West Bengal, 700001

Dear Mr. Singh,

I am excited to apply for the HR Consultant internship at Talent Solutions Pvt. Ltd. I am a self-driven individual with a genuine passion for human resources and creating positive workplace environments.

My previous internship at Blossom HR Solutions honed my skills in employee engagement and talent acquisition. I successfully initiated training programs that led to a remarkable boost in employee retention, transforming the company culture positively.

Talent Solutions Pvt. Ltd.’s dedication to employee development resonates deeply with my values. I am enthusiastic about contributing to your inclusive workplace culture and fostering a supportive environment for every team member’s growth. Enclosed, please find my resume for your consideration.

I am eager to discuss how my HR expertise aligns with your company’s vision. Thank you for considering my application. I am available for an interview at your convenience.

Warm regards
Kavita Patel

6. Sample Cover Letter for Law Internship

This format will highlight your relevant skills and experiences and make you a strong candidate for law internship opportunities .

Priyanka Mehta
234, Justice Lane, Legal Plaza
Mumbai, Maharashtra, 400001
Email: [email protected]
Phone: 2109876543

27 October 2023

Rahul Kapoor
Managing Partner
Kapoor & Associates Law Firm
567, Law Tower, Legal Center
Delhi, Delhi, 110001

Dear Mr. Kapoor,

I am writing to express my keen interest in the Corporate Lawyer internship position at Kapoor & Associates Law Firm, as posted on your official website. With a robust background in corporate law and proficiency in contract drafting and negotiations, I am enthusiastic about contributing my legal knowledge to your esteemed practice.

During my academic journey, I excelled in courses related to corporate law, and my internship at YT Legal Services equipped me with hands-on experience in representing clients in corporate litigation cases. I deeply admire Kapoor & Associates Law Firm’s commitment to excellence and justice, and I am eager to contribute to your firm’s success.

Thank you for considering my application. I am enthusiastic about the opportunity to discuss how my legal skills align with your firm’s mission. Enclosed is my resume for your review. I am available for an interview at your earliest convenience.

Warm regards
Priyanka Mehta

Also Read: Cover Letter for Legal Interns .

Mistakes to Avoid while Drafting a Cover Letter

When writing cover letters it’s important to pay attention to minute details, here are some mistakes that you should avoid while writing your cover letter:

Generic Templates- Craft a unique letter for each application, tailored to the specific internship and company.
Ignoring Formatting- Use clear headings, bullet points, and a readable font. A well-formatted cover letter reflects your attention to detail.
Overwhelming Length- Keep your cover letter concise and to the point. Aim for around 250-300 words.
Neglecting Proofreading- Always proofread your cover letter before sending it out. Typos and grammatical errors can make a negative impression.
Overusing Jargon- While it’s great to demonstrate your knowledge, avoid overloading your cover letter with industry jargon or technical terms. Explain complex concepts briefly and clearly to ensure your message is easily understood.

In this blog, we’ve covered some key points for writing a cover letter for an internship. By adding your own unique touch and showing your excitement for the role, you can set yourself apart from other applicants. So, take your time while writing a cover letter, and let your strengths shine on the page.

If you thought this blog was helpful, tell us in the comments section below. Also, check out these online interview tips before going for your next job interview.

Answer: To write a good cover letter for an internship, include keywords from the internship description, proofread to ensure content flow, highlight extracurriculars, format well, and customize each cover letter.

Answer: To write a letter asking for an internship, research the company to tailor your response accordingly. Write a meaningful subject line, add a greeting, and express your interest in the internship and the reason along with your skills and educational qualifications.

Answer: Here is a sample for a basic cover letter: “My name is [your name], and I am writing to express my interest in the internship role [role title] at your company [company name]. I am excited to share that I believe I have the necessary skills and knowledge that make me the best candidate for the internship role. Kindly consider my application. Thank you for your time and consideration.”

Answer: Here is how you can write a cover letter for a legal internship, “Dear [recruiter’s name], As a recent law graduate, I am excited to hear about the internship role your company [name of the company] is offering. I have an additional certification course in corporate law and possess trial preparation skills. I am certain my skills and talent will be a great addition to your organization. Kindly consider my application in a positive light. I am excited to discuss this opportunity further with you. You can contact me at [email ID]. Thanks for your consideration.”

Answer: You should write a cover letter for an internship because it allows you to mention additional details you could not in the resume and provide background to some information like skills.

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Sandipta Banerjee has completed her Master's in English Literature and Language. She has been working in the field of editing and writing for the past five years. She started her writing journey at a very young age with her poems which have now evolved into a poetry blog. She was working as Editorial Head in a US-based publishing house before joining Internshala.

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How to Write a Customer Service Cover Letter (With Sample)
2. Create a header for contact information. Provide your contact details, including your first and last name, phone number, email address and location at the top of your cover letter. This helps the hiring manager to immediately know how they may contact you. In the next line after your contact information, specify the day, month and year to ...
Customer Service Representative Cover Letter
Here are some tips on what to include and how to format your customer service cover letter: Be clear about the job you're applying for - include the title of the role you're interested in and where you saw it advertised. Be sincere, honest, and enthusiastic - a bit of enthusiasm goes a long way in customer service.
How to Write a Cover Letter
3. Know the Company . Take the time to research the company you are applying to so that you can express how your experience can help. Plus, having knowledge of the company is ideal for when you ...
What Is the Purpose of a Cover Letter? (And How to Write One)
A cover letter is a brief and customized document accompanying a job application or resume. Crafting a compelling cover letter is crucial to grab the attention of your potential employer and enhance your chances of being selected for an interview.
How to Write a Cover Letter [Tips with Examples]
Essentially, the cover letter is your chance to convince the employer to invite you for an interview. A typical cover letter contains several key elements, each serving a specific purpose in showcasing your qualifications and enthusiasm for the position. Here's a breakdown of what a cover letter typically includes: 1. Header
Writing a Resume and Cover Letter
Remember: your resume is a tool designed to convince the reader to contact you for an interview. A well-written resume will market your skills, achievements, experiences and future capabilities. Additionally, y our cover letter serves as an introduction to your resume and allows you to convey your interest for a specific position. It is very important to partner it to your resume (which ...
How to Write Cover Letter for an Internship: Tips & Examples
How to Write a Cover Letter for an Internship? Want to write the best cover letter for an internship role? Follow the steps below and learn how to write a cover letter. Mention Your Details: At the top left corner of the internship cover letter, write your full name, address, email ID, and phone number. Add Date: Next, add the date you are writing the letter.

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

What to Include in a Customer Service Cover Letter

Best Practices for Writing a Customer Service Cover Letter

Entry Level Customer Service Cover Letter Example

An excellent customer service cover letter gets you hired.

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Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

#1. Put Contact Information in the Header

#2. Address the Hiring Manager

#3. Write an Eye-Catching Opening Statement

#4. Use the Cover Letter Body for the Details

#5. Wrap It Up Professionally

#1. Match Your Resume

Or Use A Cover Letter Template Instead

#2. Mention Skills And Other Keywords

#3. Proofread The Final Draft

Key Takeaways

Customer Service Representative Cover Letter Examples and Templates for 2024

How To Write a Customer Service Representative Cover Letter

Customer Service Representative Cover Letter Templates and Examples

Customer Service Representative Text-Only Cover Letter Templates and Examples

2. Salutation

3. “Hook” or introduction

4. Job- or employer-specific paragraph(s)

5. Conclusion

Customer Service Representative Cover Letter Tips

2. Explain why you're drawn to the opportunity

3. Highlight your other service skills

Customer Service Representative Cover Letter Frequently Asked Questions

What’s the most important part of a cover letter? -

What credentials should I consider noting on my cover letter? -

Craft a new cover letter in minutes

Jacob Meade

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Customer Service Cover Letter Example

Copy this text for your Customer Service cover letter!

Why this cover letter works

Customer Service Representative Cover Letter Example

Copy this text of ryour Customer Service Representative cover letter!

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Copy this text for your Customer Service Specialist cover letter!

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Copy this text for your Customer Service Manager cover letter!

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Copy this text for your Bilingual Customer Support cover letter!

Customer Service Resume

3 Steps to Your Best Customer Service Cover Letter

Step 1: Research the company and role

Step 2: Be specific about your achievements

Step 3: Send the right message

Setting Up the Framework for Your Customer Service Cover Letter

How to start a customer service cover letter

How to write your customer service cover letter

How to end a customer service cover letter

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An attention-grabbing introduction

A highlight of relevant customer service skills and experience

An address to the hiring manager and company